Sprint

I am very disappointed ☹️ in the poor customer service I received. I have been a valued customer for over 15 years. I called sprint and talked with one one of the sales representative about upgrading my phone. He said I should know when I receive my phone.

He said I didn’t write it down or take notes. He then became agitated and disrespected towards me and I explain to him that I have been a loyal customer for over 10 years and nobody deserves the poor customer service.

I told him I am going to leave Sprint and join another carrier that knows how to talk and treat people.

I am not satisfied with the outcome of this conversation. I just don't understand why I have to pay for a number I never had. The chat with the Sprint Representative is attached.nt Chat Transcript

Mon, Jan 6, 2020 5:50 pm

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Thank you for speaking with us today A complete transcript of your Web Chat is below. Should you have further questions, feel free to contact us again over the web.

Chat ID: 733627227760730911 DATE/TIME: 2020-01-06 14:28:26 Your chat transcript: Sprint : Hello! I'm Sprint's virtual assistant. I can help you with a variety of topics, or get you to a live agent for additional assistance.

How may I help you today? You : I was just…

100% Unsatisfied New Customer Experience

Being a new customer with Sprint, in a 2-week span I noticed that the previous wireless company I had provided me with 4G internet speed on my phone, but with Sprint my internet speed downgraded to 3G. So slow that at times I cannot even access my GPS application on my phone. I tried troubleshooting the problem over the phone with no positive results. I then tried to upgrade my phone to see if that would resolve the issue, and I was told I did not qualify. Needless to say, I have wasted countless hours on the phone with management with absolutely no solution to my issue. Having worked in the wireless industry in the past, we would have "Never" let this issue escalated to this point, especially when you bring 5 new lines to a new company, like in my…

is well over $300 a month. 3XL, had insurance on it, and after 5 months I broke my screen. them the high priced insurance monthly, and then will not cover the repair. Sprint is a scam!! What good does it due to have insurance when its no good when it comes to a claim? self.

I've been with out a phone for a month, I have health problems, and we dont know what to do. Any Advise on resolving this would be greatly appreciated. Thanks! Pam

I bought my husband an Ipad for Christmas from a sprint store in Las Vegas, NV. 00 extra a month for the payments. I talked to the manager Rupert, he told me to take the Ipad back to the store if i wasn't happy with the extra charge.

I will never get a phone line through your company after i was on hold for 1 hour waiting to talk to a manager that didn't care to lose a customer. I was told i have to have your service for a year with the Ipad purchase, I can't wait to cancel the service with your company.

I think your company is a scam, your employees need to give the customer the correct information when we purchase items with you. I will never get a phone or any other items with your company. YOU HAVE A BIG SCAM GOING :(

My name is Todd Wolosh and I had phone service with your company for over 20 years, originally voice stream. 00 a month , with a discount and your phone service was very poor. I had called continuously and even your staff told me unfortunately with the tower service in the area, service never would get better.

So eventually I had no choice but I needed bEtter phone service. I just got my final bill which was over 1,200. At first I was second guessing my decision but after receiving that final bill I made the best decision.

When people use to ask about you guys I still said good things even with the amount I was paying. But now with no body even reaching out, questioning why I left and how could we possibly get you back I definitely won’t say good things about your company.

It’s sad to…

12/29/2019 After chatting (in one sitting) 8 different SPRINT sessions to handle one issue, I was frustrated so I went to the emailed copies of my chats. The CHAT copies were ALTERED. Not only words were not “included” on the copies of the CHAT’s that I received from Sprint but I was only emailed on four chats as opposed to my eight in total despite my request.

There were many discrepancies on the CHAT copies from the employees responses “reviewing” my account asking me if my CHAT pertained to the “APPLE” watch (it’s a Samsung) and their responses varied from one chat to the next as to the fact “there was a contract” or “there was no contract” in place on my account for the watch. How can several Sprint employees review only ONE account yet and the customer receive back so many varied…

I bought Sprint a year ago been calling Sprint to tell them I have no service. They kept telling me that my sevice is fine but yet I couldn"t get into my emails or use Google maps or phone calls get dropped.

it is great to know that a contract is only one way.. SPRINT SUCKS.

I started with Sprint of at least I thought it was Sprint. Later to find out it was actually United cellular.

1. The start of the plan was that Sprint would pay off the previous providers bill. They did NOT.

2. The phones provided were purchased on a time basis. but Sprint, sorry United cellular, used a copy of my electric signature, and copied it on to a "Lease" plan instead of the "Purchase" plan. The lease plan was a lower price, than the purchase plan. I ended up with the higher payment of the purchase plan, and not owning the device at the end.

3. Sprint sent out a software package which shut down the phone,(Black Screen). and required me to purchase a replacement phone 5SE rather than replacing like kind 5S and required a new purchase plan be generated to cover the cost of the…

My phone on off switch broke. told phone to old ask for replacement answer no, I called twice first time gave my first pets name which was recognized .

second time called I was told the name was no longer good and since it was in my wife's name on account needed a pin number. The number was sent to my wife's phone read it to the person and was then told no insurance no phone.

I finally decided to just buy a phone and went to a sprint store. Told no record of my wife's account or me and my first pets name was no good. didn't seem interest in selling me a phone anyway since it was not connected to a plan other than the one I already had..

In number 2 and 4 calls people seemed rude the first call I had a hard time understanding the person. The frustration with the incompetency of the…

I called sprint to schedule a payment and they were rude and very unprofessional. I made a payment to Sprint for $250 and they told me that your services will be turned off and u do not qualify for an exstention with us until u payoff the remaining balance .

So it does not matter. Now I been with Sprint for a few years and they always give me a hard time. I’m due for a upgrade and if they turn off my services I’m going to another carrier.

I called sprint to schedule a payment and they were rude and very unprofessional. I made a payment to Sprint for $250 and they told me that your services will be turned off and u do not qualify for an exstention with us until u payoff the remaining balance .

So it does not matter. Now I been with Sprint for a few years and they always give me a hard time. I’m due for a upgrade and if they turn off my services I’m going to another carrier. 267 410 7733

December 30, 2019

Mr. Luis Serreira SPRINT Store Manager 209 West 125th Street New York, NY 10026

Dear Mr. Serreira This letter will address my total disappointment with the service I received from the unprofessional SPRINT associates I encounted at the store at 209 West New York, NY 10027. My intent was to get some information concerning an international plan that would accommodate me receiving texts and calls to and from New York City USA to and from Saudi Arabia and Turkey.

When I entered the door there were three females’ associates and a male associates in their early thirties wearing their SPRINT uniforms? I said hello and stated that I was traveling to Saudi Arabia and Turkey and needed to get some information concerning calling and texting internationally. The three female…

Got new phones!!! Rep gave us FREE gifts... FREE!!!! Now I’m stuck with paying over $200 a month while they process a credit.... I want nothing to do with Sprint!!!! I WILL GET A LAWYER if this isn’t taken care of.....

i have been loyal customer for over 10 years and have had nothing but problem after problem. The latest issue with has deterred me from continuing any further service with sprint. 72, to be made on 01/10/2020. I have the text message and chat transcript to prove it.

I am thinking that I had time to come up with the money because it was not due until Jan. 10th. I received a text message today stating that the arrangement amount was due on today, which I though was strange.

I IMMEDIATELY contact Sprint's customer service via chat line and the agent begins to tell me that although the arrangement was set for 01/10/2020, the will need the payment today because the bill due date was on 01/12/2020 and I am 18 days behind. That was not my fault but THEIR FAULT because their line of…

To whom it may concern: My name is Yanique Muhammad and my sprint phone number is 510-300-5794. On 12-29-19. I went into the sprint store in San Leandro on Marina to get an upgrade. I was told by a Sprint Representative that I would not be allowed to upgrade my phone because the back of my phone had a Small crack on it.

00 dollars to get another phone and than I could upgrade it. 00 dollars To buy out my lease. Both options are huge inconveniences but my phone wasn’t working and After waiting 40 minutes to finally see a representative those were my two Options.

I was very frustrated, annoyed and disappointed in the policy and the lack of customer Service that I experienced. Before I left the store Jose/ assistant manager tried to get my internet and my phone to work to no avail.

I was…

I did a chat online with a sprint representative regarding my bill he told me that $100 was returned by my bank the last payment I made of that amount was done in cash so how do you return a cash payment? Never informed me of anything so he says well you need to go to the store I said that's not my problem I'm contacting you all right now I'm not at a store, I've been with this company for years and

when I say I have had it I am done I will be switching over to someone else where I can get great service and not all this back and forth when making payments my bill jumps every month its never the same and I paid my bill in full just last month was told I'm current but now some how I owe $515 really and the rep got the nerve to get a attitude and

tell me to log in and look at my bill why am…

They have no idea what they are doing. I couldn’t understand what she was saying. I have a charge on my bill for equipment ( glass screen protector and a case that was paid for in the sprint store when I upgraded to an IPhone 11) They told me I didn’t understand and I was confused!

I just don’t want to pay for it twice! I took 20 minutes before I asked to speak to a supervisor and all he did was tell me what the charge was for! And the charge is still on my bill!

Went to my local Sprint Store on Howe ave in Sacramento ca and was promised one price for a new phone and I pad lease and of course when my monthly bill came and I had a chance to review it I found I was being charged much more then I was promised and when I complained I was just laughed at and told that I could not have any resolution that looked like what i was promised and

it was past my return date so I would be charged a huge amount if I cancelled and I still would not own the equipment ??? it was simply a bait and switch Scam and now I'm left holding the bill ???

I tried to ask a question about my upgrade and was talked to very rude. I told CSR I'm done and hanging up. He called me back 2 times scolding me and questioning me why I don't like him which I stated I am hanging up do not call me again. He did. So over Sprint.

Ive been customer for 15 yrs+ unacceptable.

They are rude an horrible not understanding at all I been a customer since 2011 an I will be leaving I don’t like how they treat loyal customers at all I pay to much to be treated like nothing every time I call them

They required unnecessary, hard to find information from my parents where English isn’t their first language. I felt insulted by Sprint’s customer service. I’m highly disappointed at Sprint for disrespecting my parents this way.

I have been with Sprint for quite sometime & I have been struggling to pay my bill. I always manage to get it paid though. I called & attempted to make a partial payment because I did not want my family to be without service during the Christmas holiday.

My son went out of town for the holiday & I have no way of contacting him. Family & friends have no way to contact me. I have NEVER experienced this before. They never asked how much I could pay, a representative even disconnected the chat on me in the middle of me trying to understand why my bill was showing 47 days past due when the last representative told me I was caught up.

I understand that Sprint wants their money & believe me, I want to pay, but to have my family without phone service during Christmas is terrible. I have 3-4…

I had a house fire and lost everything. I called because me and my family had just got new phones and had to return the old ones. It took a while to return them because we had to find them.

I did send them back and gave sprint my tracking information. They then starting continuing bothering me about a payment even though I had sent the phones in already. They turned my phone off for the holidays even when I told them I needed it to work to pay my bills.

They suggested that I get a prepaid phone until I could pay the balance. I have been a customer for over 9 years and this is the way I get treated. Me and my kids are staying in a motel and sprint cant cut us any slack. Thank you sprint

we went from paying $296 to this months sticker shock of $739, and NO there was no past due in that price! promised her and my daughter and my daughters wife, since they're phones were paid off, they should upgrade at NO COST and actually said the bill would go down!!!

that was June and we are being billed for EVERY FREE DEVICE and no one seems to care at SPRINT!!! WHAT?? REALLY?? I already contacted ABC 12 on your side and they are supposed to meet with me. Don't sign with these guys and my reception has gotten worse since all this started.

00 a month I was credited for about a month or 2, decided it was done no need to inspect my bill, looked at my bill 2019, yhem bastards been charging me. I called spoke to a rep 11/16/2019 Clair says she will make sure it's done, NOTHING CALL back cursing and angry 11/20/19 FINALLY got number removed but they refuse to credit my account.

Saying I should check my bill, sprint should do what the customer request, bot STEAL FROM THE CUSTOMERS

I asked for a one day extension because I made him arrangements for him to pay 311 and they refused to do it my grandson is helping me pay my bill this month and he got off work late so his check won’t clear until tomorrow my daughter usually pays the bill but She just went back to work a couple of weeks ago so

between work and getting off of workers comp and getting paid once a month she hasn’t gotten a full check yet and my grandson is going to pay the 311 like I said before and I needed was a one day extension and of course they were very nasty I haven’t had a problem whispering like there’s been about four years I’ve been doing really good Sprint’s been awesome until today like I said if it wasn’t for the fact that my daughter is just getting back to work and

hasn’t gotten a full…

I have been a sprint customer for many years never used anyone else. Until now I must likely be looking at other carriers. This all started when I upgraded one of my phones. When the arrival of the new phone I sent the old back in the box they sent me to return the old phone witch worked just find and in working order.

On my next bill I noticed a charge for the phone saying it would not work. I went back and fourth with the issue for about three weeks. Before it got straight in witch but a negative on what I would do in the future with sprint.

I pay my bills online and in November when I paid my bill said I need to pay a lesser amount than the normal payment. 05 are the phones will be cut off. In which has put my financial in a very serious problem I’m on disability and can pay my bill…

I have dropped calls, no service, they did not pay out my contract to Verizon like they were supposed, and they wont make payment arrangements even though they have lousy service.

I don't even want to give 1 star because Sprint is such a bad company. No wonder they have to merge. Hopefully T-Mobile will take over their management because their management is in the trash can. Sprint has to be the worst phone service and customer service in the country.

they have terrible coverage and the sales and customer service reps are clueless. The instore rep I contacted for help in Flint Michigan was one of the rudest people I have ever dealt with. I purchased a phone two months ago and in the three day allowed grace period took it back and I have all the paperwork for deactivation and the phone return and yet sprint keeps billing me and everyone keeps putting the blame on everyone else.

I have called two stores and been on with reps who can't speak or understand English so…

I hate the way customers are required to make an appt. for everything. Was better when you could walk up to a counter & ask a question or buy a cord.

Wanted to upgrade from an IPhone 6S to an 8... I was given a person named Saveon, he certainly gave me the impression he was doing me a favor throughout the visit. I said I wanted to trade in MY IPhone 6S for an 8 and what would it cost out of pocket.

He spent some time clicking away on the screen and told me under $40. I asked again, “it’s $40 to upgrade - no other fees”? He nodded and I asked “no additional monthly fees”? I asked for his business card (he scratched out someone else’s name and added his) and I wrote that information on the card and told him I would be back with my wife and get two phones.

You know where this is going - I ordered $100 worth of wireless charging equipment and went to the store to upgrade. The people who helped me had no idea what he was talking about and…

I called on Nov. 29 to understand what I had to do to buy the phones and also understand why I was being charged for a Phone that was suppose to be free. We fixed the phone issue and I also requested to cancel the line 7034006941 because I wasn't using it.

According to the person I spoke with he canceled the service and asked me to go online to by all the phones. The value of the phones was suppose to be around $600 and online I could see that the amount I was asked to pay was was around $1100 .

So I called back to ask the reason of this amount and again I had to explain the whole issue of the free phone ( by this time I was already 3 hrs. on the phone with sprint) and they passed the call to different people and no body could tell me why this amount was so high.

Finally I went to a…

I've been with Sprint for 18 years, 3 with my sister and 15 years on my own account. Sprint has disappointed ☹️ me throughout my last 2 1/2 yrs of service but the last 60 days; Sprint put my account in FRAUD STATUS - CANCELLED MY PHONE ORDERS + CANCELLED MY 2 CELL PHONE ORDERS THEN

FORCE ME APPROVE MY IDENTITY at a local Sprint store which was a 3 party store + told the store for me get phone. The service was horrible, I got in trouble a work to take off to spend 2 1/2 hours going to get phone reconnected to still be in FRAUD STATUS.

I've talk to a lot of Representatives and managers still haven't received my credit on account. I'm been getting the run around since November 9th 2018. That's is LUDACRIS. PLEASE CONTACT ME AT 269-338-4199 Ebony Bobo

This is the second month that l have not received my bill in the mail. I called asked and was told that l requested it. I would never request not to receive my bill. I know this is going nowhere but it is a start at trying to get this straightened out.

Have been a Sprint customer for a while and in the last few years l am not pleased with the service.

I have been a sprint customer for over three years, and went into the Warwick store on 40 airport Rd to discuss my options, because I currently have five lines and I’m only utilizing three of them. 31 a month for services that I’m not even utilizing.

I was initially told by Ian Hunter (assistant manager) that all I need to do is bring the phones in that i am not utilizing and he would take care of it. 00. I returned to the store on Friday, December 13th, and Ian wasn’t there, so I explained the situation to the manager, who was anything but helpful.

In fact, he was beyond rude. Another person who identified himself as the assistant manager informed me that I would have to cancel the two lines before he could do anything. When I attempted to explain that that isn’t what I was told, he…

Sprints customer service is horrible they don’t help you at all and don’t try to I spoke to a nick supposedly his id number is 1884653938.... Very rude and not helpful at all I am having issues with my payment I made in cash in the sprint store not reflecting on my account I have the confirmation number and

I received an email from sprint giving me my receipt for my payment but it’s not reflected on my balance this guy just kept saying sorry about that and had no solution didn’t even want the confirmation or bother to look In the system a complete waste of time trying to contact sprint

sprint has been charging me for a phone number that was cancelled in February, 9 months, someone else even has the number that was cancelled. but they have been charging me. after 4 hours on phone they offered me 2 free months. lol.

then they was going to call me back within 5 days to figure out how much they owed me. now 2 weeks later no phone call and phone shut off again. called today and asked for surpervisor and was hung up on whie holding.

you cant go to a sprint store and resolve issues, your at there mercy. DONT USE SPRINT

horrible experience. on the chat line for at least one and half hours. spoke with 5 different people, including a smart ass who was very insulting over the phone. I wasted 2 hours trying to get my phone to ring.

That wa a total waste of time. I don't get paid for waiting on hold and doing the same thing over and over again. I should be compensated for my time and frustration. I then called in, and it appears the phone is ringing now or at least I Hope!!!!

per several conversation ending with being hung up on and instore visit about my bill no result was achieved i am being extort 275 per mo for 1 phone and 1 tablet i said i want serviced stopped and it was not and although i have no serviced they still billing

Since no 0 stars guess they get 1 star. I was told a price from Tony in morning, and then drive to store only to be told they will not honor it. Called in and spent over 2 hours being pushed around from one rep to another.

Alex was so sweet but unable to help. Ashley no so much so they loss my business thought they obviously don’t care. They burned me the last time I upgraded a phone and took over $200 for the signed me up for insurance I did not free to and called numerous times to cancel said next cycle and never gave me my money back and oh no notes in the system.

Great deals but like a used car lot, get in writing or tape your calls.

On 12/06/19 I recieved a call from a Sprint employee about my account being suspended and in the conversation realized it was a mistake on the company side. I have been a customer for many years and want this issue to be taken care of ASAP I am low income and cant afford a new phone I need my phone I never had problems till this happened and I even recieved a conf. # from Sprint .

I have to say the worst phone carrier i have ever had. c. guess we will let the courts decide being that my college degree achieved after serving these United Statea OF America was in Criminal Justice Ido believe I do have a little insight on the topic.

So I decided to go from t mobile to Sprint I walk in to a store in port Jefferson and got the buy one get one free iPhone everything went threw fine I out 100$ down as they ask for now they ran my credit with I hate to do I said fine they said my phones will be here in 3 to 5 busness days / phones never came they said do to the fact of a serious back order now it's a month later they ran my credit and

I still have no phones now I called customer service and there asking for a 500 dollar down payment unbelievable im a military dad just try to get two I phones for my daughters as a gift please help thank you

Worst customer service ever. Transfer from person to person that still can't help. Longgggggg hold times. Stacey and savino

for two months I've had poor service every call I get drops I have no internet when I leave my house I can't use the phone at all unless I connect to hotspots all over town you only come back home I have to login to Xfinity my home network in order to use Sprint phone they sent me a magic box it's been stuck on the same screen for a month now I've sent emails I've chatted I've been told time and

time and get everything fixed it hasn't yet I asked for a new phone nothing yet I constantly have to speak to brand new agents tell my story over and over again and they sound like Daryl repeating the same exact thing this is a hold I've lost business I haven't asked for much I recently went blind so I depended on my phone at least they could have did was replaced it

I have two iPhones and we’re unable to use our phones in the house. The connection is shitty if I must say so and this has been going on for about two years now. I shouldn’t have to use my phone outside it’s cold here in Virginia.

Am paying too much money and I can’t make calls in my home. I’ve put in several complaints about this matter. I’ve done all of the troubleshooting methods and they’re not working. They keep saying that the towers have been checked but not in my area 1446 Aspen st Roanoke va.

I’ve been with y’all for some time now but if this matter isn’t taking care of soon y’all will lose me as a customer right along with others. I need my phone I’ve got my mom in a facility and a daughter working and am missing calls or the calls drop.

This is a very bad situation and am not…

Sprint is literally the biggest crooks in the worst customer service in the entire world! So if I call ahead to make an appointment to avoid waiting in the store for an hour, shouldn’t that appointment be honored? I’m just not understanding the point of making a reservation?

If someone walks in at the same time as your appointment, they are taken care of first. I am contacting Verizon To buy out my services because I’ve been with sprint for 10 years and have received displays good bowto buy out my services because I’ve been with sprint for 10 years and

have receive The most rude disrespectful despicable shit for customer service I’ve ever gotten in my entire life. But it continues and it will never stop because these cocksuckers are allowed to do whatever they want, even at the corporate…

My family of four went to a Sprint store to buy new iPhones. First, we wanted to resolve an issue with incorrect billing from Sprint on an iPhone that was leased two years ago. The store manager said it was not his problem, we had to contact customer service at Sprint. The store gave me a customer service phone number different than the number on my bill.

This is where things went south in a heartbeat. The CSR who answered the phone spoke English very poorly and did not understand my answers to her questions. I asked to speak to someone whose first language was English. I had to ask three times before she transferred me to a supervisor whose English was better than hers but still difficult to understand. I asked to speak to someone whose first language was English. The supervisor said…

Re: Dr. Tonnette Ellis

12/06/19

On the above date I went into the Sprint store located at 1458 E Florida Hemet CA 92544.

I was greeted by a sprint employee this employee was assisting me with my upgrade. Then Jason Antonio came in the store. And asked the employee to come to the back and she explained to him she was assisting me. Then he took over the transaction and he explained to me, sprint could not upgrade my phone because the screen was cracked. I then said is there any options he said ”no” I said I'm going to call customer services Jason said ill call for you. Jason then said to me in front of customers

if you don't like the services here you can leave. I asked him are you putting me out the store he said yes if you don't like it here. I'm not sure why he could not help me. What…