Sprint

The underhanded way that Sprint Flex Lease has quietly let my ability to buy out my IPhone 11 after making 18 payments is borderline criminal, and I’m not going to stand for that type of treatment/con job. This will become a lifelong obsession until I see pain inflicted on them for their unscrupulous tactics.

How the Attorney General has not taken this up has got to be another one of those legislative payoffs. The New York State Teachers Union will be MOST AWARE of this situation, LOUD AND CLEAR.

I've been on the phone over 2 hours today and can't get a simple upgrade processed. I begged the representative to connect me to a manager or supervisor and my request was ignored. They just keep trying to read their script.

I've been a customer of Sprint over 15 years, just 5 on my current account, and this is the worst customer service experience I've had to endure. This merger is the worst thing to happen to Sprint.

I purchased a bulk order of used and new electronic devices at a cash action and i contact your company because it has a service lock on tbe phone and i have called customer service alot i have provided the information i have and its new and never been actively put on any accounts and i still can't get a unlock code and i waz hung up on at least 4 times today alone

The experience tonite is horrible and disgusting we had a rep get smart with us, telling us what we should and shouldn’t do. Refusing to give her name then left plus lingering on the phone while she was doing other things then tried to cover herself by call our phone back aft we hung up to get help from someone else.

Sprint should be ashamed of the very disgusting poor representation it’s hired to represent them over night. I’m so glad that our next option will be horizon. You just don’t treat people like this especially military people unacceptable. My husband works for the city and I’ll make sure I inform everyone at his job on my social media and all my followers about this trash experience in the middle of us having an emercy crisis.

We can’t count on sprint when we need them…

Customer sevice has added extra lines to may Account, Ordered Mechandice Took Extra Money Out of my Account and The PROBLEM IS NOT FIXED, So Please call me to resolve... 954-907-2657

I have been trying to pay off my phone for 4 mouth’s now. They told me to go onto my sprint and select pay off bill . It would not let me… then all this runaround started .. so I called sprint the agent told me… oh I know what is going on you can’t pay off your phone until your contract is done … so I waited one more month went back in my sprint and it still would not let me payoff my phones!!!!

Call back again … got this shit from a agent .. well your contact has expired so the Delaware law Is you can’t pay off your phones . I JUST WANT TO PAY OFF MY PHONES HOW HARD IS THAT… can you hire people that knows how to do there job……..

If I could I would give their telesales department a minus 100. Horrible horrible service. I have spent almost 6 hours trying to upgrade my cell service and retain the promotion of 2 free phones from them. I've had 3 different conversations with 3 different telesales personnel at Sprint was put on hold to speak to a supervisor that never picked up the phone.

If you are thinking of retaining Sprint/T-Mobile as your carrier, do yourself a favor and seek another carrier. My next step is to seek out who to complain to about Sprint at the FCC.

I called this morning to change my billing address. I was on the phone for 51 minutes. ,She kept wanting to tell me what I was eligible for and that wasn’t the reason I was calling. I asked a total of 12 times to speak with her Supervisor and she refused.

She finally transferred me to the Supervisor. This person put me on hold for over 8 minutes and never came back. Customer Service with Sprint is at its worst. After over 20 yrs with this carrier, I will be switching….. So DISAPPOINTED!!!

We have spoken to multiple representatives since we left sprint in April and are still receiving bills. Everyone we have talked to has assured us there is no balance, our phones are paid off and to disregard. I literally just got another bill.

This company is completely incompetent and I’m tempted to sue for harassment. They keep sending emails stating we need to pay for phones that were paid off years ago.

I have made numerous phone calls to Sprint since May 1st. We canceled our contract in May and continued to get bill for the last two months. When I call I am told the usual script- oh we are so sorry we will fix this and return your money to your account.

IT HAS NOT BE FIXED and I am ready to go to the media and show my bank records and emails.

please help long term customer can not get upgrade message that m iphone 5 will not work customer service not trained

I pay for a knew phone and I pay for insurance than my phone has a crack I had to pay $106.00. For get this a refurbished phone that’s bs as soon as I can I’m leaving sprint after 10 and some years

Name: Ronald Maurer Address: 20 Vale Ln Apt F Email: [email protected] Phone: 914-843-5596 City: Croton On Hudson State: New York Zip Code: 10520-1347

Country: USA What happened I purchased 2 phones and accessories over the phone from Sprint. When the items arrived there was a phone and charger missing.. They had already charged me $270.24 for taxes. When I saw the invoice said 'out of stock' explaining why I did not receive some items, I cancelled the order and returned everything to Sprint the next day. They refunded me $64 and owed me $204.24. Weeks went by and after literally hours on the phone they alleged they refunded the month to my Chase account. Not so. I( finally sent them my bank statement showing there was no refund form $204.24. I also filed a disputed. Chase did a charge…

I have been with Sprint since 2005. Never had a problem until the merger with T-Mobile. My screen died on a new Samsung 5G phone. I went to the store for help. I was told there was no help available since they couldn't get the Sprint side to come up.

I got on the internet & filed a claim with Asurion. They sent me a new phone after collecting $275 deductible, but it's a stolen phone so I can't activate it. I stayed on the phone for 4 hours last night trying to get this resolved to no avail.

I started at 8:30 this morning and have made a trip to the Warner Robins store to no avail. I can't get to a manager on the phone because they farm out to India. This is my business phone. I'm losing money every time I miss a call.

Asurion let me file a claim without my pin number, but I can't speak…

Horrible and dishonest customer service. Tried to upgrade my phone and was offered a terrific deal and I accepted. Then I was put on hold for a half an hour then I came close to finalizing and then was put on hold for another 1/2 hour.

Finally i hung ip called back again and the deal was changed. I was very patient, and explained what my previous deal was and i was on the phone for another hour. 2 hours of my Sunday night and I still have my old phone.

I am so beyond finished with them!

I have had to call every month for a year to try & get my bill straight. I should be on a military plan that was originally set up. Yesterday was the kicker, I got hung up on three times.

00 for the over billing, never happened. I have called repeatedly with nothing being done. 6.

I've been overpaying sprint for a year. My bill was supposed to be taken down to $160 back in November. Instead I ended up paying double to keep service n pay off devices. I waited until my contract was over n didn't renew service with the agreement to pay off devices with a 9month plan for the S10 and iPad.

The A10 is already paid off. Since service was terminated March 14 after I paid the bill to take down the balance of devices. I've paid $50 for April and May and my bill does not reflect those payments towards devices n sprint says they terminated service but automated service says suspended n I owe more than required to pay off two devices.

I actually fell for Sprint's Bait and Switch scam! I called them to preorder an iPad 5th generation under contract and after hours on the phone over several days I finally went through he details. We repeatedly established iPad 5th generation and even went so far as the technical specs. They sent a contract via text and I digitally signed it. In the fine print written in bunched up text the contract read iPad 4th generation. I only noticed it because I did not understand how they could send an iPad 5th generation before it was available. I had to start work so I had to wait for six hours before I could call to cancel. They had rushed the order out "for delivery"

They said I could deny delivery or send it back. There are all kinds of stipulations about returns. After repeated calls six…

I just spent 71 minutes on the phone with SPRINT customer service, asked for a supervisor ten times and never got one. Issue not resolved........absolutely APPALLING service, totally disgusted.

This is the most horrific experience of my life! I’ve been with sprint since 2016 and yet they remain the same in the most terrible customer service !!!! I can never get anyone on the line to help! I’ve had an inactive line and still getting billed ive called since January informing them the phone they sent doesn’t work and still they charge me!

Please stay away from sprint they are the fucken worse

My name is Jessica and I have been with sprint since 2001. I am very upset because I am trying to upgrade my phone and it has been very inconvenient with all of the different customer representatives I was talking to.

First off, sprint didn’t even notify me that my lease was up and overcharging for pretty much an old phone until I figured it out myself. A customer rep made some notes in my file to offer me some sort of credit and help with upgrade.

Then I spoke to about 3 different people and seems as if your staff isn’t communication amongst themselves to help a client out. I spent 3 hours on the phone with sprint. This took up so much of my time!

I have kids and a house and a husband everything to take care of. This is unreal. Attached are the screenshots of the conversations. The…

Sprint has added a virtual phone line on my account in September 2020 that I did not ask for and that I’ve been paying for without my knowledge and will not give me a refund or the full 280$ I paid for this line (that I did not ask for or sign a contract for) service reps told me they can only give me a 35$ credit this is FRAUD this is STEALING from customers how does a rep add things onto my account that I did not ask for ?

I’ve been a customer over 7 years this is very disrespectful this is a SCAM this is FRAUD

Worst customer service ever!

I have had my service disconnected with no resolution. I have lost income this year, as have many people. I have been making small payments as I can, but I cannot pay a large amount at once. The payment arrangements are not helping because of the large amounts due at once and the late fees.

They also keep adding fees for talking to a representative. I also had no adjustment for the week we were without service during the winter storm. I have been on the phone for 2 hours yesterday and today to try to solve the problem.

I made a payment with a representative, with the agreement that my phone would be turned back on, only to find out they would turn it on without $350 more. I got 4 different amounts to restore it over 2 days and no one can come up with a solution.

I understand its my…

I have been a Sprint customer since 2003 and it was formerly Nextel later Sprint. Today I was on the phone with Sprint Customer Service for an hour and 45 minutes today just like any other time when I’ve had to call Sprint Customer Service !

I am always transferred multiple times and nothing is ever solved or completed! Or like today after the 3rd transfer , the Sprint Customer Service Rep “disconnects” me and after a few minutes I realize they have just “hung up”! I say hello ?... no answer!

This last Sprint Rep insensitive and dismissive!!! I’m done ‘non. I need to hear from Marc Combs a top CEO from the US Sprint Corporate Offices ASAP! You don’t repeatedly treat your loyal Sprint Customers this way ! Switch me to T-Mobile ASAP!!!

My issue started last month when I order a phone from sprint over the phone. The lady on the phone was not listing and order me the wrong phone (she put the 11pro I requested the 11 pro max) she told me that when I received the phones I could take into the sprint store and exchange.

That’s a lie you can’t!!! So I had to send back and wait for a refund. I recorded I just received phones yesterday and one dosnt work. The phone won’t turn on. I call sprint thinking they would spend me a new phone out.

WRONG I’ve been on the phone with sprint more than a hour they are not helping me they keep transferring me from department to department. I asked for names and employees numbers and I’m told they don’t give out that information.

I asked to speak to a manager and I'm just put on hold and…

I did several attempts with Four consecutive calls to upgrade an IPhone. When we were almost closing the deal I got disconnected ( the operator Risia had my contact information) however she did not attempt to reach me. The second call with Jorgensen the same path we got disconnected almost at the same time as the 1st.

( I asked him at the beginning if we get disconnected Please call me back, you have my information) he didn’t. 3rd call Greg ( we got disconnected in less then 3 minutes). On The last call the 1st operator (Risia) answered, again almost closing the deal, she was not able to processing the payment ( according with my credit card company it was denied because she summit the wrong expiration date or CVV).

She stated that her system had to be restarted and have to hang up…

There is a long distance call on my bill which is not mine. I have called Sprint now five times. Each time I get on the phone with someone. They tell me it Hass to go to another department and we sit on the phone and wait.

They never reach the department and I believe they’re hoping I just eventually hang up. When I have to call during the workday because they’re not open after hours, I’m not usually able to wait more than 45 minutes or an hour.

When operator tried to offer me a $50 credit against $120 Long-distance charge that wasn’t mine. How is that even helpful? Now they restricted my phone despite the fact that I have disputed this and paid the amount it does not include this call.

I am so totally done with this nonsense. Every time I get someone overseas and every time I have to…

I have entered into an agreement with Sprint on 11/22/2019 for 5 phone (4 of them were on a lease) for a TOTAL payment of $100 +tax per month. The leased phones were supposed to be free for the duration of the Sprint services but that was not the case.

From the beginning i was charged instead of $100+tax/month to over $140+tax per month for the phones. I complaint but no one was able to help. 86 WITHOUT my authorization and in violation of Reg. E. The lease for the 4 phones was supposed to be free as long as i use Sprint.

I was charged for the lease for all 4 phones without my authorization and in violation of Reg. E. The company's declarations in accepting their services…

Hello my name is Walter C Odom. account number is 832568440 I have been a customer of Sprint many years and my pay history is one hundred percent never been late on a payment or missed making a payment. My reason for this complaint is My wife and I purchased 2 iPhone 6 I don't remember what year but I'm sure you know.

After several years passed my wife start having some issues with her devise So she reached out to Sprint to inquire about an upgrade to an iPhone 11. After conversing with several different representatives and each one told her something different one said said she was eligible for a free upgrade and another said she wasn't.

This went on for sometime. as the phone conversations with On day after day. so what we agreed to over the phone RE: iphone11 and the monies owed to us…

n my hands by 6pm so I can make it up to this little boy....and 6 hours later your 'bots' just keep saying the same thing..."we can't help you sir".

The only other company I have had a relationship with for this long with is USAA. Now they stand alone.

I am so upset, I am writing everyone I can at sprint to let you know how bad this experience was for me. And I will forever be vocal about getting people to forget about Sprint (or tmobile or whatever you are) and go with ANYONE ELSE!!!!

Thanks for nothing!

Signed - a 20+ year, pissed off, FORMER customer!

P.S. I don't expect a response. no one over there seems to care.

P.P.S. - All you knuckleheads had to do was look at my account and do some basic figuring if not letting me have another watch on my account was worth giving up the…

On 6-4-20, I called sprint to pay my bill and after paying my balance, i was offered an upgrade. I informed them that the phone i wanted was to expensive and if they wanted me to upgrade my line, they would have to cut my bill where as i would not have to pay more than the $530 a month that I am currently paying.

I was transferred to 4 people with the last person ( a woman ) redid my plan and informed me that my bill will be around $480 a month with the new Samsung Ultra S20 included and a waived late fee. 10 days later I received my bill and it was over $100 higher at $597, late fee included, and was told that there was nothing they could do because the service person should not have offered me a deal of that magnitude and

my bill will be significantly higher in the months to come.

the worst customer service and now they are saying , they are merging with T-Mobile . Sprint will destroy T-mobile repetation that's for sure... Ive been calling Sprint customer service for almost 2 months and sending complains to the headquarter many times : I didn't get any help … My advice to you guys DO NOT USE THIS SERVICE .

Over the last three to four years i'v had to call in multiole time's for poor service and everytime all they want to do is refresh my signel which works for a little while but then I start having the same issue's all over again long story short when our oldest son's phone is paid off we are leaving sprint for good

Activated cell phone service and found out coverage in my area was bad. Had the phones for three days before I cancelled service,well within the 30 day trial period. Come to find out the representative from Sprint never cancelled all of the lines.

One was still left on . I do have the integration tracking number to prove the cancellation. Got a notification that the bill was due after they had refunded me the activation charges. Contacted customer service. Guy says don't worry takes awhile to update.

Now looking at Bill that shouldn't be owed plus late fees. Sprint is rediculous

I got three upgrades and my bill went from 538/2000 dollars my complaint is when I talk to someone over at Sprint and I was just trying to upgrade my grandson‘s phone because the middle of his touchscreen iPhone was not working they suggested that I am I go ahead and upgrade all three lines she basically told me that the $365 that I paid would cover the damages on the phone the other two fonds I should say she never once mentioned that I would have to pay a cancellation fee for my grandson‘s phone and

like I said If I would’ve known that if I would’ve known that the deposit that I put down on all three lines was going to cover the cracked and damaged fault I would have kept my phones I am retired and I’ll get $600 my daughter works for transportation for a school district and they do not…

I spend over two hours on the phone talking to a represented from Sprint trying to get my wife and daughter an up-grade. I was told I could get an xs iphone for my daughter and one for my wife.

95 for my wife and my daughter’s phone line would be for free. Basically saving me $40 a month. At no time was I ever told I would need to add a fourth line. After verifying all this information several times and making sure no changes would apply to my current plan.

I was transferred to another person. I waited on the line for another 30 minutes for this to be finalized. I was then told by the next person that all of the above information was correct, BUT I need to add a fourth line.

When I questioned this and basically said this is not what I was told, and why the hell would I want a fourth…

So we got a great big FU from sprint today. My partner called on a Friday wanting the $35 Kickstarter plan. He was asked a bunch of halfa$$ questions. Do you know this person? Have you ever lived at this address or that address.

And well since it was almost half his lifetime ago he forgot an address he lived at. So the person on the phone(Who might I add had such an accent, it was hard to even understand him) says hold on.

He’s on hold for a while. The representative comes back and after an hour ofbjumping through hoops. The guy comes back and says no. He tells him, he needs to go to a store. Which is hilarious considering we are dealing with Covid-19.

So he sets up the appointment for Monday5/4@3pm. We drive 30 plus minutes away, cause it was the only store open. We get there and they…

Si I called Sprint last year 26 May 2019 to place my phone on military suspension due to me deploying to Korea for a year, all was well until Jan when my wife received a bill for almost 500 dollars. I called and asked about the bill the lady that could hardly speak English told me it was a mistake in the system and said I needed to paid the amont of eith 20 dollars or 40 dollars I can remember the exact amount.

amd was told someone called in Jan to reactivate the line im the only one on the account and im still in korea so that's a lie.

Second why would I have my line re activated and im still in Korea until September 2020 and Sprint dosent work here without outrageous charges. Then the people I talked to today said sprint dosent do the military suspension any longer so I guess being a…

My bill went from $150.00 to $200.00 to $230.00 now over $300.00 for only two lines with both phones paid off. Now with coronavirus going on Im expected to pay my bill in the store when I cant go out.

First of I would like to say to anyone who is reading this that I hope you and your family are healthy and doing well during this worldwide crisis. I know we are all going through some very difficult times and our stress levels maybe higher than usual.

Today my stress level has been through the roof! As most of you probably are right now, I have had to start looking for changes to make to ensure my family is financially comfortable during these hard times and decided to go through my bank statement and activity.

86 and realized I have been charged this amount every month for the past 5 months. Now this came fo me as a surprise because I cancelled both of my lines with Spring Oct 12, 2019 when I decided to switch to another carrier.

At 11:30am this morning I called the customer service…

your billing , I was on the phone about a month ago trying to pay my bill that was a love story as I found out because sprint did not take the money out of my account ! 00 So I pay !

And to top it off sprint did not send me a bill !!!!!!!! Is this so sprint can add on late charges ? 1 Greg PH. NO. 319-493-8441

As a customer since 2009 as of Dec 2019 I decided to part ways with sprint. I was tired of the hassle of getting my bill corrected. After 30 days of trying to get them to fix my bill turned out to be for the last time.

I will no longer recommend sprint after 7 years of non sense.

please help me.. My confirmation code: ELJCQB. I requested full refund due to the COVID 19 Pandemic. I received an e mail stating your company Spirit has issued me a credit. I don't want a credit!! I want full refund to my credit card account listed in the records.

I have called customer service at lease 10 times. They told me they cannot help me. I sent 4 emails to your email staff. Please help me. com

Returned phones have not been credited due to mistake by Sprint allocating new phone numbers instead of existing ones. Phones were handed in at the store and one mailed back. Sprint has been called twice before, but clearly their book-keepers don't read the customer files, but just threaten customers with disconnection even after being with them for over 20 years!!! hello Verizon....

My son who is in the Air Force in Seattle, WA is on my plan and has an Apple 19 phone. I had assumed that when his phone payment went from $20 to $41 he had arranged to purchase the phone.

I spoke to a manager in Toronto last Saturday and he offered me an $80 credit toward the phone. I told him I did not want $80, but a full credit for the month to month lease payments for the phone.

He said he could not do that and when I asked to speak to his supervisor, I was told there was no one else that could help me. After speaking to my son, he decided to simply upgrade to an Apple 11 to resolve this issue.

We have tried twice and have not been successful. Again, I am in Grandview,MO and my son is in Seattle,WA. I have added him as an authorized user, but it appears that something that your…

My wife and I leased two S9+'s in March 2018. 00 credit on the other for 18 months. Then in Sep 2019 my bill went up because my credit stopped. I had been notified by Sprint that was eligible for an upgrade.

I did not want to upgrade because I would have to turn my phone in. I continued to pay on both phones for 6 months. When I went to upgrade today 3/6/20 i was told I had to pay $160 to pay off my phone.

00 a month for 6 months. I was told I was suppose to contact Sprint if I wanted to continue and buy my phone. 00 on both phones. According to my flex agreement at the end I can pay $228 to own my phone or $456 for both. 00.

SO WHAT ARE THE OTHER PAYMENTS FOR!!!!! I paid for my phones. I just did not notify SPRINT. i HAVE BEEN A CUSTOMER FOR A LONG TIME WITH A 2 YEAR BREAK TO GO TO…

Our bill has been wrong for one year so far, I have call so many times trying to get it fixed and always get told they are fixing it but it never gets done. We are due a refund of over 300 dollars but cannot get that either.

Sent so many hour on the phone with company it’s crazy. How do you get something fixed with this company?

II'd like to report Haisley , Emily and Winda P on chat. They will not end chat so I can get a copy emailed to me. All three need to be fired ASAP for the way they treat a disabled person !!!

The bad customer service treatment I received. Everything is in the letter. com. I hope you look at your processes and customer service department. The fact that I went through this and I know a few more that have is ridiculous.