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Write for Us Sprint Complaints Continued... (Page 13)
739+ reviews added so far. Upset? Call Sprint corporate: 1-800-777-4681
My speaker when held to my ear was hardly audible. Think they referred to it as the ear piece. I have insurance and took it to Sprint corporate store in Totowa NJ. Lead rep looked at it and said he noted corrosion in charging port so I would need to upgrade or pay $150 to assurion for damage claim. Nothing wrong when charging phone or connecting it to computer. Never dropped in water and the issue is the speaker not working on top of phone. He wanted me to upgrade. Poor poor service and this is why. I went to the dealer I bought phone from who said they get a lot of complaints about the Totowa NJ store service and I should try the Union NJ store.
I went to the Corporate store in Union NJ on Rt22. where lead tech rep Victor Cancellieri Look at the phone. Said nothing about corrosion and he did not note any butalso said he could not provide new phone w/o deductable because my phone has a very small crack in screen (yep been there like a year). He however took the time to open phone and check out speaker which was simply clogged inside (dirty). He cleaned it out and it works very good again.
He did a good job where as Totowa can't be bothered I guess with service and made me want to switch back to my old carrier Verizon or try one of the others. Poor service matters. Oh it is a 2plus yr old Galaxy 3. I have 3 of them and and I phone 5 on the plan. If I had to deal with Totowa I'd switch carriers. Victors help saved Sprint a customer as I felt like I was not helped and mislead in Totowa. I could tell they just wanted to get me to upgrade.
My daughter was due for an upgrade on her phone, she went into the local Sprint store in our area, she was pushed into getting an Ipad, that she did not want or need. The sales person, told her that her service would not go up and no charges for activating, she got the phone she wanted and was pushed into what was suppose to be a great promotion. The bill has almost doubled and I have spoke with customer service, 3 times at length regarding this matter. You can have the Ipad back and change my plan back as it was. I have always gotten good service from Sprint, but this is wrong, the salesclerk, she lied and should not be so pushy. I spoke with a rep this afternoon, and she said there was not way she could get someone in management to call me, I ask to speak with a supervisor and she put me on hold and left me for over 5 minutes and then I hung up. I would appreciate a telephone call from someone in mgmt as soon as possible, so I can get this matter resolved. We don't and didn't want the Ipad. Please send me an email to confirm that you have received this email.
I am having a similar problem to what it looks like everyone else is having. I purchased three phones in November 2014. After having the phones for 4 BUSINESS DAYS I returned the phones. I paid the stocking fees at that time. I paid the usage charges at that time. I was told by the manager at the store in buford ga that my account was paid in full...... In Feb-2015 I was contacted by a collection agency telling me I owed $2800. The branch I returned the phones to did not credit the phones that I turned in to my account. So at that time I returned to the store talked to the same manager that had assured me that everything was taken care of....He apologized and said he would take care of it. Then comes march. I received another bill for $345. I called and talked to customer service and ended up paying $170 for a bill that he couldn't even explain. Honestly I just wanted to pay it so I wouldn't have to deal with SPRINT ever again. So I was told at that time my account was taken care of. Well its march. Imagine, I get another bill. This time its for $280 dollars. I called again and of course customer service told me I owe this bill. I have asked for a bill to be sent to my home address that breaks down all my charges and what exactly the charges are for. I would like someone to contact me from sprint that can actually help me resolve these issues. I would hope that this can be resolved without me having to move forward with an attorney.
I’m writing to you to ask for your help. I have been in contact with service regarding this issue over the last 6 months or so. My 13 year old daughter was diagnosed with Leukemia (ALL) last May. She received a bone marrow transplant at the end of October. In December, her stomach lining tore due to her excessive vomiting which required surgery and recently, she won a battle with pneumonia which almost killed her. I have a full time job as a teacher but have had to take a great deal of time out of work. I’ve run out of sick days so any time I take out of work is without pay. Our cell phones have been our lifeline and I have been doing my best to pay as much as I can when I can. As of yesterday, I was told that our phones will be shut off tomorrow if I don’t pay at least $158.00. Between my daughter’s medical expenses, not getting paid for time that she is in the hospital, trying to prevent us from being homeless, keeping at least a little bit of food in the house and trying my best to keep her twin brother from crumbling from the terror that he might actually lose his best friend, I simply don’t have the money. I am not asking for a hand out, I’m just asking for some help, just a little time. I reduced our plan to as little as possible and it has still been a struggle. In fact, I reduced our plan so much that as of yesterday, we went over our shared data. I couldn’t change my plan because of the past due. I have been a customer with Sprint for 5 years and its only been within the last 6 months that I have struggled to pay my bill. I tried to borrow the money but everyone I know has given so much to help with my daughter’s treatment, there is nothing left. I am out of options and this is my last ditch effort. Based on the comments I’ve read online and through personal experience, I’m not really expecting anyone to read or respond to this but I have to at least try. At least I know I’ve tried everything I could. Thank you for your time and attention.
Charged credit card $589.32 for an $98.22 bill. When informed of their error customer service agents Justin Y, John S, and Tyler, were unhelpful and resentful. Terrible customer service experienced at Highland, MI store 536. Perhaps if they spent less time playing on their personal cell phones they may have been able to attend to the customer needs of the store. Would have given a zero rating if possible.
Every time I need help I call sprint. Sprint always put you on hold for 2 to 3 mins and then they give you the wrong answer. The sprint stores and the call center are not in the same page and they couldn't lower my and you get no help. I can't even get my breakdown on my final. That why move to t mobile cause they are a better company. I will tell everybody that sprints sucks!
purchased new phone and insurance from and through Best Buy. Upon activation, we asked Sprint to make sure old insurance plan for old device was cancelled. It was 6 months later when I discovered they'd continued to charge me the insurance premium for the old device no longer in use. I offered to show them receipts from Best Buy for phone and insurance. They said it was my faulty that i didn't catch it sooner. Isn't "Theft By Taking" still a crime in this country?
on 4-3-15 me and my wife went to the sprint store to take her phone that was not working. this was the 3 time taking the phone to them and every time it was not fixed properly. by the time i took the phone in the screen was pitch black. the technician said it was possible water damage, i told him how can this be if none of the sensor where showing water damage. the phone was never splashed or dipped in water. the next day i went to get a second opinion at a different store and the store manager ex technician said it was a bad screen. he sent us back to the same store were the other tech said it was water damage. when we arrived and were helped by the tech he was already mad that we went to get a second opinion. he was very unprofessional in front of the store manager. he wouldn't let me talk and i had to tell him to be quiet. he then refused to help me and asked me in a daring way to repeat what i said.
i told him he was unprofessional and had a big mouth. he was moving in a way were it looked like he wanted to fight me. finally the store manager made him open the phone again and he didn't point out water damage until the tech said there it was. i asked him to show me the sensors that show water damage and he said there weren't any. so i asked hoe did he just assumed all this since he couldnt prove water damage. he basically said his word against mine. i cant believe he can just do this to people . we have a family plan and pay almost $700 a month. what hurts even more is to have to pay damages on a phone when it had un fixed issues and they were not fixed until the screen gave out and they just said water damage. what an easy way to solve a problem. this tech was even being respectful to my wife in my presence. i have never experienced this poor customer service with someone acting like they want to fight you. i need to report this to BBB if i cannot get this issue resolved.
I was offered a tablet, I agreed to take the offer. I explained to the rep that I was getting the tablet for my daughter to add the data block on the tablet to prevent her from going over the data usage. She assured me that she set everything up. Unfortunately after a month, the tablet that was supposed to be $15/m turned out to be $175, when I called customer care they advise me to take the tablet back to the store that I purchased it from . When I returned to the store I was shocked at the way the rep treated me, she told me that my daughter removed the block that she had on their, mind you my child is 7. From then on every month it's a different issue with my bill, they charged me $200 early termination fee when I didn't even terminate any service with them. I can't wait for my contract to be over with so I could part my ways with sprint. ANGRY AND UNHAPPY CUSTOMER!
I have been with your company for three years (more or less); however, I do have a history of making payment arrangement frequently. I do make the payment arrangement as agreed. My barrier(s), I called Thursday as agreed to give a different card number in order to draft the payment I agreed to pay(documentation); however, Tkeyah didn’t change the card number, and the money was drafted from the wrong account ( My son's account). This is not acceptable (caused problems for my son’s bank- bills). The representatives don’t take note correctly and cause problems for me (customer). The information you give the representatives is recorded wrong and makes the customer seem as though the customer is wrong because of bad documentation on their end. Therefore, if the information is recorded- why the information cannot be pulled up in order to see who is wrong the customer or your representatives (constantly requested to view the recordings)? The representatives’ notes are recorded wrong frequently. Also, I requested my son card number to be taken off the record.
Been a Sprint customer for over 6 years. Service and customer care getting worse by the year. Now they are saying I owe money when I don't! Do they think we are all idiots??
Well I have been a sprint customer since 2011 first evo 4g came out promosed 4g since 2011 still dont have it paid 10 a month ftom may 2011 to 2013 for 4g servicre I still dont have get lied to from store reps saying there upgrading the towers it dont take no f 5 years to upgrade towers then told last oct 2013 went to buy my contract out Store in Roanoke at Valley view said by jan 2014 then jan came said they had problems be here begin of march 2014 went back promised it would be here end of march 2014 k went back spril 15 2014 it be here no then said begin of summer 2014 no called a manager st the 1888 number he said be here by end of summer still nothing then said beging of jan 2015 called back sad there working details out with ntelos and they digned an agreement in may finally called a woman and she looked it up and told me sprint doesnt have any plans to bring 4g to southwest va anytime soon so i got 4g phones for nothing dropped calls internet cuts out and no 4g lte in sight bunch of broken promises lies and terrible liars at the store there advertising 4g in my area to new customers saying there working on it but dont except 4g in my area anytime soon.
I am so disappointed with you Sprint. I've been with you for over 12 years. Last year, we purchased two new phone (Samsung Galaxys). One week after my husband had his, he dropped it and the screen broke. We had to file an insurance claim, and what was shipped to us with a refurbished phone. I was not happy. I went through multiple phone calls and was give a $300 credit - not happy with that one either. the bills are increasing, increasing, increasing. We have dropped calls all the times, no reception, and my phone freezes all the time and I have to remove the battery and let it cool. Now, my husband dropped his WATERPROOF phone in the water for less than 20 second and now it doesn't work. He went to Sprint (Silverdale WA) and talked to the salesperson. The salesperson said he had to put in a claim, Brian said he didn't want to. The salesman called the insurance company, handed Brian the phone and walked away. The person on the phone was talking so fast that Brian couldn't understand her. Brian called the salesman back over, gave him the phone and said "I can't understand her". The salesman took the phone, hung up on the person and said he couldn't help him.
Brian had an iphone that we previously had before we brought new phone. He asked if he could get this activated in place of his other phone. The salesman said unless you know the iphone password. Brian said he didn't. The salesman said "Well, then I can't help you" and walked away. I HATE, HATE my Samsung phones (which I am still paying on) and REFURBISHED phone didn't pass the dropped in the water test and failed AGAIN. I can't get anywhere. The instore personnel say don't call the 800 number because they are stupid and don't know what they are doing, the 800 number personnel say don't go the store, they can't help you. I AM AT MY WIT'S END. I WANT MY ACCOUNT CLOSED without any recussions OR I want this problem taking care of. This is ridiculous. After my contact expires - if I don't walk away from it first - I will never, ever, ever do business with you again!!
I ask if you rec'd my complaint & what i got was a message informing me that i will get information in my email. Dont know if someone didnt understand my dilema or what but i cannot access my email. NOW WHAT?
My cell number cannot receive calls. I call and the receiving party they cannot hear me. They call me and I cannot hear them. I entered into this contract for two cell phones (Costco store in San Juan Capistrano). The other cell phone is fine. I took the phone to your Aliso Viejo store (Appt. GFQL76C3) and they were of no help. Send me a new cell phone and I will return the defective phone.
On or about March 11, 2015 I made a payment in the total amount of $494.00 at that time a payment arrangement was made for March 27, 2015, however I explained to the rep that was not feasible for me so I was told to call on that date and the payment arrangement would be change with no problem and that the rep will make those notes on my account. I called on March 27, 2015 and was on the phone with a very nasty disrespectful Supervisor name Jeffrey. In that regard, watever notes he placed on my account or comments he put on my account now my services have been interrupted and they will not reset my payment arrangement. Disgusted with Sprint, I have been with them for over 10 years and to be handle in this matter is the reasons why they are loosing loyal customers.
One star is too generous. This is what I believe to be true as of today after reading a pre-formatted corporate letter (that policy requires). You have obviously chosen not to accept payment transactions by mail. Why --- to many bounced checks in collections, it allows you to automate more service, or cut back on number of employees, or oh yeah maybe AND IT IS A BIG MAYBE improve customer service. Online and by phone have been options for some time for many companies and utilities, not just yours. But if you are going to stop mail transactions you should plan for that, notify your mail customers at least, provide a transitions period. I am not going to bore you with a long tale about my customer service representative or corporate letter speak experience. Short Story: I mailed in my payment (your preprinted return addressed invoice with return envelope) and in two weeks it came back undeliverable and not able to be forwarded.
Your phone reps were clueless regarding mail service, P.O. Box pick up but were experts when it came to online or phone payment, "you don't have to re-mail it you can pay now over the phone." I re-mailed, they I think assured me someone would pick up the mail or did they now I am not to sure that they just agree to get me off the phone. Oh your corporate letter that followed that conversation (policy after all) did not address my issue but did suggest that I could make all future payments online or by phone and even provided instructions for setting up an account and of course they told me when my next payment was due and how much it was (I guess it served as an invoice since payment is due in less than a week and I haven't received a statement via the mail.
Sprint, I just don't trust you anymore. You need to review your Mission Statement (if you have one) and see of the words "transparency, honesty, reliability are mentioned in or around customer service. Excellent customer service is trumps quality product. There is a lot of quality product around these days and unfortunately not as much excellent service. You won't be trumping quality product anytime soon with me. Bye, Bye Sprint, I be moving on down the road.
I just lost my father and i have paid my bill off and my current bill was due on 3/24/2015 its only 03/26/2015 and i told my services will be shut off i don't understand how this is legal and my bill hasn't even made it to my home in the mail yet? All the reps are rude uneducated and cant speak correct English i want all conversations recorded pulled or i will cancel both lines and go back to Att.
I signed up for sprint from at&t I had the service for five days and where I live we had no service we couldn't use the phones we talked to sprint and they verified we had no service and were sent a return kit and the phones were returned and I was told I owed sprint nothing now sprint has turned the account over to a collection agency if you don't resolve this problem I will hire an attorney and sue sprint this is totally crazy on sprints part and my credit has been damaged for no reason other then sprint tells it's customer one thing then turns around and put a collection agency on them.
This is probably an issue that's heavy this month for Sprint, as anyone who was eligible for an upgrade on 3/1 saw their upgrade vanish... Sprint tack on another 4 months to our upgrade dates. After reading multiple forums, it is an issue that Sprint (or at least some of Sprint) is aware of. There are even multiple posts of Sprintcare (some through private message, some through phone conversations) taking care of this situation and reverting the date back to 3/1.
This leads to my situation. I went to Best Buy with the assumption that I'd be upgrading both of my line of service, but when they check my eligibility it says 7/1. That didn't sound right (the mobile guys I work with told me 3/1 a few weeks ago) so I asked them if something changed with Sprint... but they're Best Buy employees and had no idea what I was talking about and I left feeling like an idiot... as if somehow, I didn't know what I was talking about... that I had wasted their time. Knowing that something was up, I hit Google to find many posts with people having the same problem. I took some of the advice on the forums and contacted Sprintcare with a phone call. After speaking with Dennis for 30 minutes, which is quick, I think, for a phone call as such, he said that he spoke with a supervisor and that my upgrade eligibility would be returned and that I could return to the store and upgrade the lines the following day. Basically, the upgrade would be updated at the end of his and his supervisor's shift... "It'll be ready for you to buy phones at the store tomorrow". Sweet!... I thought.
So today, I return to Best Buy after work and immediately have them check my eligibility... again, the same thing, "July 2015 (add multiple sales pitches)". So now I'm getting ******, First, because I was just screwed over by Sprint, and second, because Best Buy wasn't any help either. "Sometimes they'll offer an upgrade and it'll only be good at Sprint stores." Sprint promised something and didn't follow through. So from here, I decide to go to a Sprint store and see what's going on there. Funny enough, Sprint's retail stores said the same thing that Best Buy did, except this time that Sprintcare was a different department and that I should try calling them again. The second thing to **** me off (as if the situation isn't trying in itself) is that he could see the notes that were written by Dennis and approved by his supervisor. INTERESTING, Sprint is two separate entities, possibly three... Store, Phones, and Online... all of them telling you different things.
I decide to call them up again and had to wait an hour after telling the lady (honestly, I didn't care for her name) to talk to a supervisor. I told her about my issue that's snowballing only to hear her offer me the same services that I'm already eligible for... as if they were some kind of peace offering. Again, after waiting an hour I talked to Matt I759823160 (they don't give out last names, so it's supposedly his Sprint ID and I wanted this to be traceable) who was little help. Talking to three associates on the phone and one in the store, it's obvious that NOBODY at Sprint is on the same page. I can see the conversations of people who are having the same issue resolved quickly online, and he tells me that he'll forward the request... and that I'll hear back in 24-48 hours. This obviously wasn't going to work so I pressed the issue. He then said that he'll personally get back to me within 24 hours (I've read about the failures of this in forums too). He couldn't do anything, so I told him that I'm taking it to social media.
Bottom Line: This is UNACCEPTABLE! I've been loyal to Sprint for 6 years and this is how I'm treated, with changing upgrade dates and store and phone associates that don't know anything and could care less about really helping out. Now it's time to hit up Twitter and Facebook. All of my professional recommendations (I work IT and electronic retail) are going to be in avoidance of Sprint. Be warned, Sprint is going downhill fast.
Threads with same issue:
1) https://community.sprint.com/baw/thread/185921
2) https://community.sprint.com/baw/thread/186819
I called to speak with a sprint operator about not being able to access my account on line. I explained to her, in detail, the issue when attempting to log in. It was quite the obvious, yet I took the time to make certain she had the details of my experience, to understand why I needed to speak directly with a person, as the link had errors associated with its functionality. I could continue on, however this is only the surface of my irritation behind the unpleasant experience. I spoke with the operator briefly as she pretentiously offered assistnace, before she abruptly cut me off. She then offered me an email with a link to create an account, and said, "We are receiving a high volume of calls, I am going to have to let you go to assist other customers."
For starters the attempt was that in comparison of someone who takes the call for customer service and rather than assist you they either forward you to a department unable to assist with the particular problem, or, they forward you to a department that has gone home for the day. Either way, I did not receive the assistance I needed to solve the problem. In the interum, while I sit and write this complaint, I am also unable to accomplish the purpose of my initial call, now I have to add to it a complaint. "I am a customer" after the operators statement and the poor customer service, I began to question that statement, am I a customer, should I continue to be a customer, as at that moment I did not feel appreciation for being a continuous, loyal, good account standing, timely paying, multiple line and equipment purchasing, "Customer."
For the first time in all of my customer service experience, I have now reached the all time need for a NEGATIVE RATING. Now I have one question," Am I a customer?" at this point I need convencing because in my eyes and my monthly billing payment and purcahses I thought I did this as a customer, in which I use "customer" loosely. I give this rating a negative eight, becasue I think there is an opportunity to fix the problem. Now how it is handled will determine the overall rating........make no mistake even if you can correct the problem, the value of the rating will be far from a five. Signed, Possible Customer?
I became a sprint customer in December 2014. I used to be a verizon customer. I regret leaving verizon. Well the day I switched companies and thought it was a good deal. Well it is horrible. First of all I want to say that I was at sprint for more than 5 hours with your customer service representative. She took a long time helping me. She was friendly and kept trying to rush because her husband and son were waiting for her to have lunch. She didnt do anything right. My plan was a mess and she never download my pictures from my old phone. She didnt care. Ive walked into sprint so many times because the payment she promised me is not happening. Everytime I walk into the sprint store in person to fix the same problem over and over. They say it will be fixed and that my payment will be ok. Well it keeps on going higher and higher. Im very dissapointed and frustrated with the company sprint and there customer service staff. They lie in my face.
They tell me that it will be fixed and its really sad to say that im the idiot in there face. Im so upset about my bill and know they even hacked into my voicemail. There is a voice of an indian male that has left a message that is very inappropriate. Ive called customer sprint service and they say my bill is fine and I tell them it supposed to be 113 every month and instead its 168 that is a huge difference. Ive also called sprint customer service and spoke to them about someone hacking into my phone and voicemail. They said they couldnt do anything and that I should walk into a sprint store. I asked again if they could do something and the lady from sprint put me on hold and left me on hold for a very long time and then hanged up on me. It was frustrating not having good customer service to help you.
Sprint is the worse company ive have ever dealt with. They have horrible customer service. They lie about everything. They dont fix the problem. Im to the point of just wanting all my money back. I no longer want to be in this company if this is how its going to be. I would really like for someone to pay attention and help all these people that have complaints with sprint. Its horrible being in this situation with a company that doesnt care about there loyal customers. Its embarrassing for sprint.
I have filed over 200 complaints about service failure. My data doesn't work 90% of the time. When it does its dog slow. Texts will not come in for 2-5 days and will not unless I reboot, reset all network settings and connect to wifi calling. Calls are continually dropped. Reps hang up when I call and scheduled supervisor calls never happen. I've been tossed aside and left with a glorified aluminum and glass brick and pay $150/ month for service that doesn't work and hasn't in quite some time. I have been a loyal customer for 5 years and this is absolutely disgusting.
Came into store in Clermont Florida to port over 3 phones from another company. Was told by rep I was approved for 3 lines 0 down and went through the whole process of picking 2 iPhone 5s and one iPhone 6. Then went through the porting process and was ready to check out, whole thing took 2 hours and was told I had to pay 350.00$?
I told the rep to cancel and the process took my main line and I was without service until the next day, I had to go to current provider to have my number ported back. I was upset so I called customer service where I was flipped back and forth from one rep to another for another 3 hours with no resolution my time and energy has been wasted and I am pissed off.
We went in to the Sprint store near Southcenter in Tukwila, Washington. I have been a customer since 1996. My adult daughter and I needed new phones for different reasons, and we were close but no yet in our upgrade period. We were talked into two new phones, and iPhone 6 and a Samsung Galaxy 5. I was told that with EVERYTHING... the cases, the covers, the insurance, the "Free" tablet... all in, my bill was only going up $20. It was too good to be true, I made her say it many times, and I clarified that the amount was "all in". I'm so glad my 25 year old daughter was there to hear it. My first bill came, and it was double! All the activation fees etc. that were supposed to be waved were there (another hour on the phone and they are gone) but my bill was still way higher than quoted.
The next month, the bill is not $20 more but $85 dollars more... (another two hours on the phone) and I finally told them to honor what was sold to me or I would be sending them all back. I will be doing just that... if I get a new phone number because they won't release it, then FINE!! I'm not paying another dime. I love my new phone, but I won't be lied to. PLEASE if anyone has had a similar tale, please let us unite! I'm calling the local media to see if they are interested in looking in to it. It's not right that they can tell you one thing, print out a nine foot long receipt and make you sign it and agree to stuff that there is no way you could read or understand, which they don't tell you about and then they hold YOU to it as a contract. I think that is called bait and switch... or just lying. Not standing for it!!
WORST customer service I was better off sticking with Verizon. I was calling about my account issues I have two of them lady was rude and wasn't helpful at all! I finally just said forget it I'll figure it out myself. She just kept quiet didn't guide me well online. I am disappointed because I liked SPRINT but starting to have too many issues with there customer service and there service this will be my last contract with them period.
I became a customer with Sprint on the 2nd of February and it was the worst decision I have ever made. I should have stayed with previous carrier. Customer service is not trained properly. First billed was billed incorrectly, I called and supervisor by the name of Trish told me she would issued a credit in the amount of 69.99 and that it would take 24 hours for my billed that was generated on the 5th of February to reflect it. I was in the store on 2/23/15 and discovered that I was lied to. I had to call back and go thru the whole entire process again only to find out that I was only issued a credit of 42 something.
While I was on the phone on 2/23 I spoke with a financial representative to extend my due date since I was used to paying my bill always on the 14th of each month, the customer service told me that he could only move me out to the 28th but I would have to call back on the 28th to have it extended out to the 14th. I called back on the 28th to find out that since I was a new customer and didn't have any pay history that I could not extend my payment out to the 14th and that I would have to pay half or the full amount on 2/28 or setup an automatic payment amount to be deducted out of my account. I was furious because of the miscommunication that I had received. Discovered on 2/28/15 that I had a credit on my account in the amount 264.38 after speaking with customer service representative 767471 (Cindy) and that there was no since to change my due date and to wait until my bill was generated on 3/5.
Looked online today for my bill and there is no bill but CS is telling that my billed should be ready by 3/6/15...once again misinformed information. Also Sprint need not put people on the phone that can't speak fluent English it makes it very hard to understand them and to solve issues. If you want to keep a customer please escalate this complaint to the very top of the line.
I was looking to save money on my monthly bill and decided to switch from Verizon to Sprint providing they savings were substantial... BIG MISTAKE..., It all started when I visited the sprint store in Laurel MD, I spent 6 hrs there making sure I get the plan that was just right for my family along with the savings from the cut your rate in half promotion that have going on. I was quoted anywhere from $140.00 to $145.00 monthly which the rep said included my devices and taxes so that was great for me because my Verizon bill was $208.00 monthly. The first month I got a bill for roughly $143.00 and I was ok with that because that's what I was quoted but the second month I received a bill for $185.00 which as you can imagine my shock.
I called customer care and spoke with a rep ( no help) then I asked to speak to a supervisor and he told me that he cant help me because he wasn't at the store and cant take my word, and I was ok with that so he continued to explain to me that if I can go back to the store and have either the rep that quoted me the price or a manager make a notation in the system that the price I was quoted was indeed $140-$145 monthly then they can go ahead and credit my account monthly for $40.00. I went to the store and spoke to a manager and she was kind enough to put the notation in the system then I stood right there and called customer service back and the rep said that everything is good and it will be sent to the back office and I should just pay $145.00 on this months bill, so that's what I did.
Now I am receiving emails saying that if I don't pay the $40.00 that I will have service interruptions, so again I called customer service and they are saying that they only can credit the account for this month. this doesn't make sense to me why would I switch from an excellent carrier such as Verizon to only save $23.00 per month. Sprint lies and tricks people I would NEVER recommend this company to anyone. SWITCHING TO SPRINT WAS THE WORST MISTAKE I EVER MADE.
On Oct 27th, 2014, my wife and I entered a Sprint retail store to purchase 2 cell phones. I told the representative at 9398A Arlington Expressway, Jacksonville, FL that I needed a phone that enable me to process my customers by phone, while using my cell phone's hotspot to access the internet. I found out that Sprint phones are single band and wont allow the hotspot to access the internet while talking on the phone. Therefore, I could not use the Sprint phone to conduct my business.
I had been informed by Laquailla Williams, the Sprint store representative, that if I brought the phones back within 14 days I would be refunded, in total, for the cash payment and the buy back value of the 2 phones my wife and I had negotiated in exchange for 2 new G3 phones.
On Oct 31, 2014, my wife and I returned the 2 G3 Sprint phones that evening after getting off from work. I was informed by Representative Williams that I will receive a check from the Sprint office for the total of $540.00 within 2 billing cycles (information received from Sprint Finance Department 1-800-847-6654). I was also told by the other representative at the same location that I should expect my refund within 10 working days.
I called the Sprint Finance Department 1-800-847-6654 to get clarity on when I would actually receive my refund. I was told that Sprint is not responsible for refunding me for phones that were turned in at that Sprint location (5 Star Cellular), which is a third party entity. I was also told by the Finance Rep that I would have to go to the store where the phones were purchased to get my refund. I went back to the retail location to relay what I had heard from the Finance Rep to them. Rep Williams told me that I need to speak with her manager Chris and gave me his phone # 904-203-9334. I called and left numerous voice messages but received no return call backs.
From Oct 31, 2014, thru Dec 10, 2014, I have made the following calls: Nov 17, 2014, 1pm I spoke to Mauren; Nov 22, 2014, I spoke to Mylae 2:30pm; Tarell 2:40pm;Lataya 2;50pm of Early Life (855-216-0821); Zak of Return Equipment Excalations Dept. 3pm; Ana 3:15pm; Nov 28, 2014, spoke to Andrea 4:18pm (memo #I678255390). Each have kept me on the phone for 40 minutes to an hour telling me that they confirmed the facts I related to them but could not tell me who I should talk to in order to be refunded.
On Dec 8, 2014, I took an early morning ride to the retail 5 Star Cellular Sprint store located on 9398A Arlington Expressway, Jacksonville, FL 32225. To my amazement and pleasure I was able to meet Chris, the manager, as he was making his morning cash pick up. I expressed my appreciation for being able to catch up with him, then went on to share with him that it has been 2 months since I have returned my phones and have yet to receive my refund. He began to explain to me that the Sprint Finance Dept was responsible for providing me a refund. I explained that I have shared my scenario to a number of Sprint Reps who have basically done nothing. Now I am here to get my refund. With indifference, Chris spoke to the Sprint Rep after I called. The Rep responded to Chris in a more positive way than I have ever been able to experience. The Rep advised me that I would receive a check in the mail for the cash balance of $387.50 and that I would receive a check for $150.00, the value of the buy back phones we exchanged for the 2 G3s, within 7 working days.
The following week I did get a check for $387.50. To this day I have not received my $150.00 check for the value of the buy backs. I have emailed the Rep Williams explaining to her that I have not gotten my refund for the buy backs but got no reply. I called her and she said the manager Chris told her that I will get no refund for the buy back phones. The check I received is all that I will get.
March 2, 2015, I spoke with James of Sprint Finance Department. I was on hold for an hour after speaking to Jennifer, who transferred me to James. I rehashed my scenario for the 15th time. James assured me that he would make sure that I receive my refund for the buy back phones, explaining that he understands that I deserve it. Also, he would call me the following day - yesterday. I never heard from James.
Account # 912160556. It is very sad that a consumer has to experience abuse of this magnitude while attempting to get a refund for a good faith transaction. All I want is my final check of $150.00 for my buy back phones. I am not looking for interest for the length of time my money has been held by Sprint for such an unreasonable time - just what is mine.
I call sprint on 3/4/15 concerning my phone service has been disconnected. I paid money on 3/2/15 to keep my phone turn on. The customer servicer Rep said that this aloud my phone to stay on. Here come Wed 3/4 my phone off. I have call sprint several times this morning beginning at 7:00 am about my phone service and no one can seem to help me. you cant get a hold of any supervisor, no one no anything and I have been on the phone for hours waiting to get someone to help me to get my phone back on. I have been with sprint for about 9 years and can you believe this is happening. I paid them money to keep my phone on and turn it off the next day. I had death in my family and I am not able to even get in touch with them. I am angry, mad, disappointed and all of that. The customer services Rep's that I have spoke with have been so rude, unconcern, their attitude is like what ever. I need someone to get back with me. On a scale of 1-5 is 0 right about now.
have been with Sprint for many years. Constantly putting up with phones that done work. I am disabled and it is extremely difficult for me to go to the main Sprint office for service. But do they care? How can I call if my phone is not working! I am required to go to the office, which is 25 miles away. Why I keep going back to Sprint is just plan stupid! If anyone reads this please think twice before purchasing! Consumer service is terribly. This last time I was on the phone trying to get a problem resolved for 4 hours! This is the last time. As soon as I am able to save the money I will go with a different provider!!!!!! I am so frustrated! Sprint has put a block on my phone due to no fault of my own. I have gone to the Sprint office 5 different times and was promised it would be removed and it never is!
I have been with your company for several years just last year I got to get three new phones 2 being I phones 6 and a note ever since I got the I phones I started getting getting message that my bill was due and they needed payment I did not expect this big bill and I requested an extension which I received now I am really confused I have been payment every week at least $100 sometimes even $200. every time I get an extension I make a payment. Today I was trying to make a payment of $200 and they would not accept it they want $621.00, which I am still trying to get. I do not receive paper statement so I dont even know what I paying on anymore. Every time I make a payment it seems to get higher instead of getting lower. Please Help!
I went to a sprint store to transfer my Verizon phone to sprint. After waiting almost an hour the gentleman took all my information and then informed me sprint could not transfer my # because they are on a different frequency which surprised me. To get your good deal I decided to get a new phone and plan and a few extras. It was going to cost about 90 dollars a month which was fine but he told me sprint wanted to bill me $8 a month to bill me. That was it...After I spent an hour and a half in the store i walked out and went to Verizon and it took me ten minutes and i was finished. Your add says you can transfer Verizon so your sales associate lied to me just to make a sale. That is false advertising.. if you can you can..If you cant you cant..Which one is it? Thats one hell of a bait and switch..Isnt that illegal? If your company even gives a damn about your customers I will wait for an email reply and tell you the store..If not then whats the point of complaining..Thank you...Mr. Stephen A. Adamchick
Sprint was having a promotion if you changed to sprint for each line you bring they will give you $100.00. It has been a year and i am still waiting for my refund. I brought over 3 lines so I was promised $300. After the first month I went to the store and asked about the refund and they told me it would come thru the mail. Every month after that I have called sprint, I have went to the store and I have gotten the run around with everyone telling me a different story. Not to mention the really bad reception, dropped calls, slow internet that matches the bad service I have received from sprint. I was promised a plan with my new phones and found out after talking with customer support that my plan is higher per month. I have been promised a call back every time but no one ever calls!!! My sister got her iPhone a month before I went and noticed she got the same phone I did but she got hers cheaper?? I am so upset with the way they handle their customers that all I want to do is pay off what I owe for the phone and go back to verizon. Only reason I left is because sprint told me they could give me a plan for cheaper than what I was already paying. I pay my bill every month and I have kept up my part of the deal, what about YOU SPRINT????? I WANT MY $300 and I want out of my contract!!!!
Unfortunately I cannot choose 0 stars. This company is unethical, not beyond lying, and the entire program is deceptive. They lie and say you will receive a full refund. NO...you will NOT...they will charge a restocking fee. They tell you they have the best network. NOT!! The voice service is horrid. Their in network service is slow. Out of their limited service areas it is almost non-existent. They tell you that you have 12gb of data service. NOT. That 12 is ONLY when in their network. Outside you have a limit of 3mb. If you exceed this they tell me they will actually CUT THE SERVICE TO YOUR DEVICE!!!! How completely unsafe could this possibly be? You're driving in rural areas and they cut off your device??? WTF??? Sprint has nothing but liars and thieves. AVOID at all costs
Husbands mother passed away in the Netherlands - Called and explained situation - Sprint offered me international call roaming at 4 cent per minute. Told that It would be a 5.00 dollar monthly fee. Agreed - Received bill - 356.56 - Charged me .99 cents per minute, a 5.00 Japan roaming fee and a 40.00 Multi Country calling - What the hell happened to 5.00 dollars a month? Called but got no where as usual - Sprint reps are either the dumbest customer service reps on earth or Sprint does not train them to give accurate information and it's not fair that I have to pay for that. It's so frustrating dealing with them. I could go on.........many other "mis" information received on various matters and plan changes. I think they are dishonest.
I switched to the new family plan that is well advertised up to ten lines for under $100.00 per month with shared 20 GB. I agreed yo a monthly bill of $110.00 per month at the time of ordering the new phone I paid $200.00 something for some fees? within 15 days I found Sprint to have a bill for me in the amount of $375.00 saying the first month would be doubled up to transfer over to the new plan? I paid that amount! Well within 30 days Sprint had another bill for me in the amount of over $200.00? I then called to sit on hold a seemingly endless amount of time to get to someone calling themselves a supervisor? He claimed to have found the problem and fixed it?
At that time I paid $110.00 the amount I am supposed to pay! The next month the same program another person claiming to be a supervisor claiming to solve the problem? Now Sprint saying I owe them even more money? this has gone on for four or five months now Sprint is now threatening to turn off my phones? They are saying I owe them almost $600.00? And they are still more than happy to find the problem and lie and say that it will be taken care of? I have now wasted some 20 hours of my life trying to get Sprint to fix their problem and not at my expense? Is this the way that Sprint does it's business? I think I have the answer to that already? I have friends having the same exact thing happening to them!
Sprint is a company I have dealt with for years, but at this point I believe this to be a company of lazy thieves that have absolutely no problem in telling a lie or two like it will be taken care of? Rate my experience negative customer satisfaction? I guess your company no longer needs that you can just steal from customers!
We ordered new the new IPhone 6 after Sprint advertised the $60 monthly plan. They were ordered over the phone and the representative told us we could either pay for the phones up front with a 2 yr contract at $200 which is what we usually do or get on the new easy pay plan and pay nothing up front. We opted to go the usual route instead of making additional monthly lease payments. However when we received our bill we found a $25 charge we did not understand. After calling sprint they said someone would have to call me back in 3 days to resolve the issue and they would have to listen to the actual call. I ended up calling them and after being on the phone for almost two hours to speak to a supervisor they only told me that my phone was discounted and I would have to pay the additional $25 to cover the cost of the phone. I have bought phones in the past and the tradeoff for the discounted phone is signing a two year contract.
The supervisor said that was not the case I still have to pay which means I will end up paying $800 for the phone plus be tied to a two year contract. I explained that is not what your rep stated when we made the purchase and the additional $25 was never mentioned. They did not care, they offered me $20 and to switch me to another plan that was $5 a month less than what I was paying ($85 instead of $60). This is disgraceful. They sell lies to make a commission and then the company refuses to honor what was actually promised. They stick you with higher payments and refuse to hold their representatives accountable for the false information given to customers. Sprint is cheating people out of their hard earned money with lies and false advertising. I want to return this product and get my money back but since it’s been more than 14 days they want to charge me a penalty on top of everything else.
My son was a victim of "phishing " and he is incarcerated at this time and I'm trying to fight this hefty bill for him that he received of an account that was fraudulently opened up in his name just before he went to jail while he was homeless. And what does sprint do-SEND IT TO COLLECTIONS. The same thing happened to him with verizon. I'm afraid this will be a huge fight just like verizon was. They make themselves so unattainable-you can't get ahold of anyone.In the meantime his credit is screwed.
I entered the Sprint store at 10600 Tamiami Trail N #602, Naples, FL and was immediately treated with disrespect. The manager and store associates were just standing around when I walked in. They acted like I was bothering them. I asked a few simple questions about the phones and plans and was just answered in very short sentences and belittled that I did not know the answers. They were extremely rude and disrespectful to me. I had intended on switching my service to Sprint with 3 new phones for my family. As of now that will never happen and I will make sure that everyone I know does not use Sprint. I left that store feeling belittled and harassed and extremely upset. Something needs to be done with the staff of the Naples, FL store.
I have had issues with my phone resetting for months. I have called numerous times and visited a sprint store in Huber Heights August 8th where a tech told me he replaced my ear piece, took everything apart and put it back together. If it continued to give me problems I was assured they would order me a new one. As a busy father of 3 I work 12 hr thirds so did not apprciate when I called back tonight being asked why I hadnt taken it back since. I had a rep take my info last Wednesday, confirm with me it was on it's way and I even had a phoneway survey about the experience! When the phone didn't arrive Friday.I called and another rep told me it was in transit. Today I am told NONE of this waa documented and made to feel like a liar and an idiot. For an issue as simple as my evo 3d not working as it should I am shocked I was liedto and trwated so rude. I pay nearky $200 a month and we pay for insurance on equationour phones. I expect MUCH better treatment for a company I pay my hard earned money to! I have dwcided to.contact the bbb if this is not resolved as I have in my phone history the times I called AND it should be documented in my sprint bill. Nice try sprint, I can prove I was told a new phone was coming, twice. Even though you claim there is jo call record.
I have met all the requirements for the $50.00 rebate and responded to the denial with a letter dated July 3, 2013. Each and every item listed on the denial card was addressed. The rebate form was completed in the Sprint store by a Sprint employee. There is no reason to deny the rebate incentive. If I am denied the rebate, I will be happy to return the phone after the entire contract is voided. I would like to have this resolved without having to filed complaints with whatever consumer agencies I can find along with the BBB and internet postings.
The Sprint store in Portage, Michigan have made unauthorized changes on my account which include more than one of the individuals under my account. The pin number nor the security question, nor anything was asked to authorize anyone in my account. One of the individuals under my account phone stopped working so they took it to this store and was told it would cost them $100.00 to get a new one as they could not repair it, their contract was not up until December 2013.
The representative went into my account without my authorization, pin , etc and told them there was a upgrade due for another individual on my account whose contract had expired and if they wanted they would use that upgrade for them which gave them a brand new Iphone4 and their contract still ends in December 2013. The individuals upgrade now has a contract which expires 2015 and can't even upgrade if they wanted to because Sprint store used theirs so that the other person did not have to pay a $100 to have theirs replaced.
I have gotten the run around at Sprint its self and the store. I wasn't aware of this issue until a much later date which I called and tried to fix this issue and not getting anywhere with the store or Sprint. What can I do next please, I am frustrated and one of the individuals as stuck with a contract no new phone while the other has the new phone and the same contract. Doing this also was without any permission, authorization, etc.
I have been a Sprint Customer for years and always had great service until about (5) months ago. I have (4) phones on my plan that cost dearly. None of us get service, lose calls all day and we own a company and are losing our customer because of this service.
We have made numerous complaints with Sprint to no avail. They keep saying these have two towers down, which is not my problem and I don't feel like I should have to keep paying for such lousy service. I want out of my contract so I can go and find better service, however; Sprint said I would still have to pay the early out contract fee. I do not feel I should have to pay this as it is not my fault that we have no service!!!!!!!!!!!!!!!!!!!!!
My family switched to Sprint at the end of last year. We ordered 3 of the Samsung Galaxy S2's. Ever since we received the phones we have had problems with them. And not just one of them, all 3! They continuously power off by themselves, the menu button freaks out and pops up and down all the time when you are trying to do something, like send a text message.
dMy husband has spent HOURS, at this point probably days if you add up all of the hours, speaking with Sprint about our problems. Whoever he talks to always says, let me talk to my supervisor and get back to you. I bet only about half of those people have actually called my husband back, most of the time he has to call them again. We have replaced the phones with the same model phone twice! We have asked to be switched to a different model.
After much arguing, and even my husband saying that we are willing to pay for the upgrade, we finally spoke with someone who we thought was going to help us. This was in February. The agent told my husband that because of our continuous problems, he would upgrade us to the s3's, at no cost to us since we should not have to pay because of our problems.
When we got the new phones in the mail, they were S2's again!! My husband has called and called and called and no one is willing to help us. The only option that we are given is getting yet ANOTHER S2. my poor husband has spent so much time arguing with Sprint that are ready to just go to another company. But of course as we all know, we are now under contract and do not have that option. Please someone help me.
I do not want another call from a representative that cannot help us. I want results! If Sprint really cares about their customers as they claim they do, someone higher up should get involved and send us new phones. All I am asking is that we get something comparable to what we have now. I do not think it is fair to ask us to downgrade.
And since we were promised the S3's, I think that Sprint should keep good to their word and send us the S3's. Sprint is a corporation that makes billions of dollars every year off of poor suckers like me, they need to stand up and do what's right!
I canceled my sprint service November 16th 2011. I have just learned that I will be billed for the entire month because I did not cancel my service at the end of the old cycle ( Nov 9th ) If I had canceled my service Nov. 9th then I would have had an early termination fee. Now I expect my service to be canceled effective 11/14/2011 as requested via chat on line. The new charges should be prorated for the few days I took to cancel. The closest billing cycle is the past billing cycle. I will be submitting a formal compliant with the FTC and I'm considering a small claims court.
Our plan with Sprint-to whom we have been loyal customers for a number of years-was to expire in October so we went in to the Sprint store in San Diego to renew our plan and to upgrade our phones. I had received an $80 service credit 'coupon' to be used at the time of renewal so was expecting to be able to use it that at that time. However, when looking more carefully at the "gift" it said it expired in September. WHY would we renew our plan the month before it expired?!? rather than doing it when the time to do it was in October?!? I tried talking to your customer service department and did NOT receive any satisfaction and need a better explanation of the benefits of being loyal Sprint customers for so many years. Is this the way you treat your loyal clients?
I am currently in another state handling a family emergency. The home I am staying in I am not getting services, I have had important phone calls lost due to lack of services. I have called customer service to resolve this issue, seeing that I have been with sprint for approximately 8 years. They were unable to resolve the issue because my services do not quailfy for the signal tower. The reason my account does not qualify is because I do not have multiple lines on my account. My complaint is that because I do not have 4 or more lines on my account I can not receive the service I am needing with out paying out of pocket. I feel this is unfair to those persons that are single and without multiple lines. I am considering taking my services elsewhere if this issue can not be resolved.
Thank you for your help in resolving the issue.
Dear Sprint customer service. I have been a customer with Sprint for nearly a decade and have never had an issue with Sprint until recently. On January 21, 2013, I called customer service to inquire about a family plan. The customer service representative told me that because I have been a longtime customer, I was eligible to receive an upgrade. I enquired about the cost and he told me that it would be $75 a month with a $125 one-time- fee for the initial set-up. I agreed with the terms that the customer service representative expressed to me.
They told me that they were going to send the two phones via UPS and I received them January 23, 2013, two days later. Upon receiving the package, I opened the package and called customer service to activate the phones. At that point, customer service told me that the cost would be $150 as opposed to the $75 a month, communicated to me prior. I expressed to the customer service representative that I could not afford to pay the price of $150 a month. The representative told me to send the phones back and all the contents of the package that was sent to me.
I proceeded with sending all materials back via UPS the following day. I also have a confirmation number: C4287, which indicates that the materials were received by Sprint warehouse on January 31, 2013. When I received my first bill on February 11, 2013, I called customer service immediately upon arriving home from work to find out why my bill had increased so significantly to $266.68. I talked with a customer service representative by the name of Carolyn. I explained my situation to Carolyn and she then transferred me to her supervisor, Kim. I described my situation to her and she transferred me to Account Services, where I spoke to Mr. Olvitti. I explained my situation to him and he told me that it will be taken care of. He told me that adjustments will be made on the statement the following month.
I called again at a later date and spoke to a customer service representative by the name of Lakeshia when I had seen my bill had increased again to 366.29. I was absolutely stunned by the increase. She transferred me to her supervisor after I explained the situation to her and the supervisor, Alex, told me that it would be taken care of. Another month went by and I received my bill and it was in the amount of $543.53. I called customer service straightaway at 7:05 a.m. on April 6, 2013. I spoke with a man named Mr. Addison and explained the situation again.
He then transferred me to Mr. Ernest, the supervisor. I explained my situation to him and he transferred me to a dispute specialist, named Linda. I expressed my frustration and difficulty with the situation and she assured me that it would be taken care of on the next billing cycle. I am writing to you to express my utmost interest in having all matters fully resolved with regards to the situation. I will appreciate whatever can be done to help resolve the matter. I have been a customer for nearly a decade and I am not pleased with the lack of professionalism displayed by Sprint. I expected more from Sprint. The Sprint Corporate Responsibility states, Sprint is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner.
We base this on the premise that a company is much more than the products and services it sells; the effect a company has on the environment, the people and the communities it serves reflects the companyâs dedication to being not only a good business, but to being a good corporate citizen.
My wife and I switched to Sprint in June 2012. We both got the Samsung Conquer phones. In late September my phone quit recognizing any sd cards. I called Sprint with the issue and was very pleased with the service I received. Sprint mailed me a replacement phone and seemed happy to help. Today October 20th my wife's phone had half of the screen freeze up. She had to use phone since hers was unable to call out. After Sprint done the factory reset with no success she was told to take the phone to a Sprint store. After visiting 2 stores she was informed that they couldn't repair her phone for lack of parts. She was told that it could be replaced without a charge. I contacted both Sprint and Samsung about this since the phone is only 4 months old. Samsung said they fix it but she would have to be without a phone for 2 weeks.
I contacted Sprint to see what could be done. I was pretty much told tough luck and pay $100 deductible on insurance or wait 2 weeks. So now I am looking a t a 4 month old phone with Sprint and Samsung's name on it that I.can't use and neither really seems to care. We have 2 kids and need to be able to get in touch with each other. I do not understand how the service be so different from call to call. I can't believe that company's really sale products that they do they do not back. It seems that both Sprint and Samsung think that phones tearing up in 4 months is accepted in todays market. Their are plenty of other carriers that would like to take care of the Customers needs. I guess I will have to get a prepaid phone while trying to get this resolved after weighing the options of is this even worth the trouble.
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