Samsung Complaints Continued... (Page 6)
633+ reviews added so far. Upset? Call Samsung corporate: 973-601-6000
Three weeks ago, I bought a Samsung ML-2160 printer from Carrefour Egypt and it had a faulty cartridge. Your Samsung Metra maintenance store would not fix it or change it. What is the remedy to this problem? Thank you.

I wrote a complaint to you over a week ago and have had no response. I bought a new samsung washer a little over 4 years ago and am having to replace already because a bearing wore out. I am very upset about this and disappointed that your machines are not made better to last longer. I gave you the model number in my last complaint so you can refer back to the 1st complaint. I am also going to call or keep writing until I get some sort of answer, Now i have to go out and buy a new washer for $800.00 I paid $900.00 for yours just over 4 years ago. I feel like I deserve an explanantion and some sort of compensation or some type of rebate to buy this new washer. Please respond to this complaint.

I bought Samsung Galaxy S3 Mini with IMEI #354707/05/018875/0 color pebble blue on March 9, 2013 at $499. After opening the phone, I received an update software notification on the OS. I updated my phone and then it went black. It never opened again.
Unfortunately, the company Digicel, from where I bought my handset didn't want to take on the responsibilty on its warranty. As far as my concern goes, the operation system crashed down while I was updating it. Hence, I am not at fault. However, I cannot redeem/get my warranty right.
I only used the phone until March 15, 2013 and as a loyal customer of Samsung, I am demanding to get a better quality of handset and customer service from a world-class company like Samsung. I expect to get an action from this complain. Thank you.

I had a Samsung t 429 I called and stated that the screan was white. The gentlman stated that he would send out the same phone but when I received the phone it was a Samsung t 249. I was told to send back the Samung t 429 along with the battary and car charger so I did.
With talking to my lawyer he stated that I have the right to brake the contract do to the fact that I was not sent the phone I was promiss and that the gentleman did call and state that there was no Samsung t 429 and ask me if I was willing to wait.
It coast me $ 40.00 for a new phone case, car charger and headset. You broke the contract not me so I have the right to cancelle my contrace without payiny a early discontact fee. I have also filled a complet with the BBB.

I am a loyal Samsung customer.... Love my note when it works.. It is currently on the Fritz...this is my second phone.i have already had one replaced... I called to get a phone sent to me so i could send this one back like i did the first time....and she said they don't do that..which is clearly a low because that what i had done the first time..
It is still under warranty no damage at all... I paid good money for a warranty phone that stopped working properly... You sent one replace and i sent the old one back..... That is what i want done...please respond.. Not trying to get over on anyone... Just want to be treated fair considering this is the second device i have Goran that doesn't work properly.

bought a 32 inch flat screen about 2 years ago from Costco and won't come on now. We don't even use that tv. As a matter of fact we only subscribe to basic cable. I am disappointed that the tv is costing me more per year than the cable. I have older tv's that have lasted me 12-20 years.
I'm hoping Samsung with look into this since i read a lot of complaints on the internet for similar problems.

I bought a new s3 phone and about 4 days after i bought it , it was in a desk standing on it;s side and fell over in the droor on it;s face cracking the face. I don;t think it should have broke. I sent it in to samsung and they say they need $339.00 to fix it. I have bought 7 or 8 sumsung phones and never had a complaint. I beleive this should be warranty. can you fix this matter? thanks

This has always been a faulty model and after many callouts to repair over 5 years with a no show today, Samsung must now relace this fridge/freezer .
Please refer to: Ref No 211376462 for longstanding issues.
Job ref: 4127437701 is the most recent request with no engineer attending today, as planned. Not acceptable.
Please treat this as a formal complaint and act immediately to replace this faulty model. This has previously been exposed on BBC Watchdog.
Thank you.
Kristin Akinkugbe
62A Bassett Road
London W10 6JP
020 8960 2343

Good Day Sir and I am one of the loyal customer for Samsung mobile. Recently I bought a mobile Galaxy grand on 1st March 2013 from the Samsung (EROS ELECTRICAL GENERAL SALES AGENT FOR SAMSUNG IN DUBAI) shop which is located inside Deira City Center.
On 5th day there was a technical problem in a mobile due to which one of the key was not working. First of all I did not believe that it can happen to a brand new mobile which was bought just 5 days ago but unfortunately I was right about it & there was a problem .
I gave back the mobile on the same shop on 6th of march and clearly instructed them to either get me a replaced phone of same model which is as per the Eros terms and conditions or return my money back, because no one is going to accept a repaired mobile which was just bought 5 days ago.
The mobile was sent to the service center and they repaired my mobile without even informing me and after chasing them so many times they told me that my mobile is ready for collection from the Eros shop from where I bought because the software has been updated.
When I spoke to the concerned guy in Samsung from complain department Mr. Salman he told me that he cannot replace the mobile and for this matter I have to contact Eros electrical from where I bought and when I went to the Eros shop on 18th of March at 12.30 pm , after explaining my problem to each and every one of the sales guy there including Mr. Julian( Sales man), Mr. Kapil and also to one of the manager of sales service which I believe to be Mr. Marvin, my problem is still the same and unfortunately I had to leave from there at 1.45 pm because I skipped the office hours at lunch time so I had to go back as I was getting late.
After spending almost one and a half hour in the shop and after explaining to each and every one of the employee as mentioned above still I had to leave the shop with my problem unresolved. They keep on telling me the same thing that there was a software problem which has been resolved whereas I clearly told them before handing over the mobile to the Eros electrical that I need a refund or a replaced mobile as I am not going to accept a mobile which will be repaired in any case due to any problem irrespective of being a hardware or software problem, because I donât think that any wise person who will spend Dhs. 1500 for a branded mobile in one of the biggest branded shop (SAMSUNG) in UAE and then on 5th day he has to give for repairing. They kept on telling me that it is a software problem so we cannot replace because it is repairable. I asked them a very basic question if one of the key is not working on phone & rest of the keys are working so does it means that each and every key has a different software? Doesn't it sounds really funny?.
If the software was not updated then how can they sell a mobile to a customer without informing them a risk of a failure of a software? I was not educated by them for any sort of failure of software . I have been calling Samsung/EROS since 13 days and until now my problem is still pending. They kept on saying the same thing that your mobile has been repaired where as I clearly told them that I am not going to accept a repaired mobile while I bought it brand new and did not even use it for 4 days.
Samsung is a very big brand name and I was proud to buy a mobile from the Agent of Samsung itself but not from any retail outlet because I had complete faith that there will be no problem and I am sure if there will be any, then after sales service will be of Samsung World wide standard. In short I thought that it will be completely hassle free to buy a mobile from SAMSUNG but unfortunately it was totally the other way round.
Now I have been waiting since 15 days for my mobile since no satisfactory action being taken as yet I am writing to you (Higher management) because I still have that little faith that you are going to get me my money back or a replaced mobile as in any circumstances I am not going to take that repaired mobile back. Kindly find below my Job number and also find the attached receipt of mobile for your investigation purpose.
At the end I would like to add that Samsung has earned phenomenal reputation world wide and now the company like APPLE is having a tough time competing Samsung in the world, if this kind of small issue is not resolved properly by your authorized Agent to the entire satisfaction of your customer it seems very pathetic on your part as your Agent is your representative and when customer deals with them they feel as if they are dealing with Samsung, it will not be out of place to mention here that HOW MANY SUCH CASES YOU EXPERIENCE IN A YEAR, I GUESS YOUR OBJECTIVE SHOULD BE CUSTOMER SATISFACTION AND IN MY CASE MY DEMAND IS VERY GENUINE AS I PAID SUBSTANTIAL AMOUNT TO BUY A NEW DEVICE WHICH WILL LAST AT LEAST A YEAR AND IF 5TH DAY I HAVE A PROBLEM, REQUEST TO REPLACE IT WITH A NEW DEVICE IS QUITE APPROPRIATE AND REASONABLE.
Your intervention to resolve the issue will restore my confidence on Samsung

I bought a Samsung Galaxy SII phone in 22th october 2012 I9100. SN 7290101105442 in Israel form Cellcom Co. In the first week of November the memory for the phone was full ( I didn't install any application). I rush to the lab and they said that I must update my software version
In 2.12.12 the Samsung Galaxy SII Software was stuck on the init srceen where you see the S sign after the phone is powered on. When I received the phone - I was told that they updated my phone software and they replaced the data connector. On the 12.12.12 I handed the phone to the lab again due to disconnection from the cell net.
I bought the Samsung Galaxy SII because It was one of the best products - but it looks like I bought a faulty one. During my calls to Cellcom company they said that as long as thay can fix the phone thay will do it, and the phone can not be replacedbecause of the Samsung company policy.
I would like get a new working phone - after all the product can not be that bad and troublesome. I brought a phone thinking that I was getting what I saw on TV and it was misleading false advertising phone service is AT&T we are the first to get the phone now.
Had a software update. Phone started acting up. Took many times to grant com. Tried to fix it no luck. They put me in a photon. I liked the big screen on my Samsung. They said couldn't upgrade me to a Samsung 3. It's not fair that I had to go to a photon if I wanted that phone I would have bought it.
I'm not the only one that had trouble with Samsung 2. I have been sprint customer long time. You need to make it right. Not fair.
Many more people on Facebook are very upset about false advertising the whole thing is about Multiple windows tasking is fool of it we are so upset with Samsung Galaxy SII. I guess we will all go back with the iPhone 5.

Sir I purchased a 40" LED during my visit to Bangkok in Jan 2013 from Singh Traders vide ref no.560127-12-2-03-0095/1 on 27th jan 2013.after coming back to india on opening the box i found samsung wireless LAN adapter missing which is mentioned in the user manual.kindly look into the matter and provide me the missing part so that i can install my product.

2 weeks after purchasing a new Samsung Galaxy s2 phone, My wife accidently dropped it in the washing machine. I contacted Samsung customer service and explained what happen, given a authourazation to send it in. It was explained that I would have to pay for repairs, I agreed. Received the phone back after a week saying it was unrepairable. I find that hard to believe. I will never buy another Samsung product plus tell as many people I can about this incident.

To whom it may concern:
I was so excited to get my Chromebook and have had one disappointment after another. The major issue I have is that my Chromebook goes dark whenever the screen is not in ultra bright light. In other words, if it's dark, then the screen is darker. There is no way I can use it on a plane. Next, I was never so disappointed as the day I finally called the company to see how to put a flash drive into my new device and was told that I could not do that. I realize the cloud system works differently but this is not helpful for me because I need to be able to just take the flash drive to someone and I sometimes do not have access to a computer. I hate writing a document on this thing. I do not feel like my documents are as safe as I always have on a regular computer.
I have the box that my Chromebook came in and I intend to send it back. I have no problem with Samsung in general. We have several of their TV sets and are completely happy. But to be this frustrated everyday is causing me undo stress. I would be happy to be compensated with another type of small computer and would be willing to pay any extra for it but I can no longer use this for work. I love the size and the light weight and I like the keyboard but everything else about it is a problem and I don't want it. I have tried and tried to like it and work with it but I've had it. I am quite busy as the rector of a good sized church so I have no extra time to devote to problems like I have experienced with this device.
Sincerely,
Susan E. Speir

I purchased a Samsung Side by Side RS21HDTTS side by side refrigirator fro Hi Fi Corporation in Boksburg 27/02/2010. In the first year it failed, lucky the Hi-Fi Korp waranty covered that. It is now 19/02/2013 and it failed again. The customer care line gave me the number of a place in Boksburg 011 894 5485 that either just rings or is engaged all the time. I eventually I came right with a place in Krugersdorp. After the call operator realized that Springs was actually in Gauteng.
I have to pay R360 for a technician to come and have a look, and only it its the compressor, Samsung will supply me with the replacement, which I have to install at my own cost. If this letter does not serve any purpose than to warn everyone about "twin cooling" new technology crap I would be satisfied. How the hell can you sell a product to a consumer for R 10 000 and not warn him that this will only last him 3 years. Dammit man fridges used to outlast people. Thanks Hi Fi Corp and Thanks Samsung. I will warn everyone I possibly can about your service.

Dear All,
i'm having a problem with my Samsung washing machine, it's related to the heater..
i live in the ksa, the support came and took the machine since 10 days and until now no one is answering my phones and no one replied to me anything, i don't know what to do, the number i'm calling is : 00966920013232.
please help, i need to know what to do,
thank you in advance.

I have had nothing but problems since I upgraded this phone. It stops receiving email 2 to 3 times a day. I have to turn it off or take the battery out to reset the phone every time. The phone also has a huge glitch that the local stores will admit to. When sending text messages the hone will delete the prefix of the phone number. Even if you try to edit the contact it will not allow you to text the person. The message comes back " text sent using invalid number of digits." There is nothiing you can do, but take it into a service center and have then do a factory reset.
You lose all your call logs, texts and emails. They will back up your contacts and pictures. When you complain too Sprint customer service they claim they have never heard of this problem. That is a joke when you walk in and there is another customer having to do the same thing and the service tech has had to reset his phone several times. Just another way for Sprint to keep you in a lousy phone stuck umder one of their plans. I have had to reset the phone 3 times in 4 months.
I'm stuck with Sprint until June of 2013. I have been a client since 2002. Before having the service issues with this phone I would never have left them. Now that they wont help I cant wait to terminate my contract. i have had it with sprint store. i have been treated so unfair. i upgrade my phone and paying on a service that does not work. all i want is my phone to work for what i pay for. and manager thinks all i want is a free phone. and the only service that i got was the goarounds and i never got my phone fixed or nothing. i am back were i strated in the beginig. it has been on for a week or two. so i get send to the sprint on michigan ave in dearborn.
i wait there for almost 2 1/2 hrs. between both stores. the manager tells me to move so he can take care of some one else. i say why ive been here for a long time i need service. he say move or i will have security remove u. i have been seen 5:30 wth sprint till now 10:00 and still on then phone wth them and not getting no where. some bad service i can say about sprint never again will i get wth sprint agian once my plan is done.

I have been dealing with this phone for almost a year now and I am still having the same problems with my phone. I lose a signal like everyday, calls drop, I have to continue with taking the battery out and turning the phone off almost everyday. I also had voicemails that didn't even register til the next day. I mean what's up with that?? I am just really tired of dealing with sprint and this phone. I called them and we had to do a hard reset, well guess what the network is not responding so I am unable to update the profile, prl and the firmware.
So, now i have to take it in again to one of Sprint's corporate stores, but for what all they are going to do is reset the phone, turn the phone off and oh yeah pop the battery out. I just really want to get rid of this phone because after hearing bad things about this phone they are saying that this phone is a bad choice of phones to get. So beware this phone is a piece of sh*t!!
I cancelled my Sprint service after 10 days of poor quality two bars and lots of dropped calls! So Sprint sends me a bill for $141.86 after only 10 days of use.. OK, I then called customer service ( 888-211-4727 ) over and over again and was told they had to adjust the bill, they never did. Mean while my account is closed. One month later I am getting calls from a collection agency(NCA). BAD business, bad customer service, bad altogether. Beware! don't sign up for Sprint they Stink. Bordering on Crime.

I just bought a 60" led 8000 series 8 tv 2 months ago for $3, 000 dollars and it stopped working twice on me. The first time they sent a tech out to fix it and replaced the circuit board in it. Then it messed up again a 2nd time and sent out the same tech and said it was the screen. He said somebody from samsung would contact me in a day or 2 but nothing so I called them.
At first they were all nice and the were going let me exchange the tv from where I got it but I had to wait for the exchange department to call me within 24 to 48 hours but no call. Then it turned ugly. I called them back and they were nothing but very rude to me and careless. This is too much money to spend on something and not to be able to use for it only being 2 months old. I am even still paying on it and it just sits on my floor doing nothing.
I guess I am screwed on a $3, 000 dollar purchase from samsung. I didn't purchase the store warranty because that was another $600 dollars I couldn't afford. Plus didn't think it would go bad in 2 months. Plus have warranty for a year from samsung that just doesn't care.

Dear Samsung,
On 17th of July engineers from Samsung(greater Noida), took my ac for replacing the compressor. It is almost a month delay I am not getting any support from Samsung. This will be my last email to Samsung ,if any necessary action is not taken I will register a comlplain in Consumer forum and will make sure that Samsumg pay a huge compensation for the worst service ever.
I promise that from nor onwards I wont be using any of the Samsung product.It may be affecting Samsung but atleast I will be happy to not use product of that which which dont not believe in customer satisfaction
Madhur
9971146071

I would like to register a complaint in relation to a laptop I have which has never worked due to a manufaturing fault as confirmed by an engineer whom I asked to look at it for me. My laptop is currently with your repair centre in Dublin under warranty. I would like this laptop replaced for one that actually works. It was very expensive and has never worked so it is of no use to me. My samsung customer reference number is: 2115042503. I look forward to your response asap.

I have naught a laptop less than 3 months ago from Argos for my mother who only was going to use it for YOutube purposes to watch program's on.
The laptop was probably used once a week for that purpose. Now in less than 3 months the laptop would not start and kept switching off. I called the number on the warranty leaflet provided to me upon purchase and to my shock I was talking to Cairo call centre. The advisor told me it sounded like a software issue that could be resolved under warranty. The advisor arranged for me to have the laptop picked up and taken to a local business who works along side Samsung to resolve is. This is where the poor level of service, inconsistency, unprofessional behaviour started. The man who came to collect the laptop was vey unprofessional and told my mum just to sign the sheet he produced to say he is taking laptop away. My mum at that point did say she needed to get her glasses so she can read what she is signing but the man assured her by saying that there was nothing to worry about as her laptop is under warranty and its just a case of her signing him to take it. Little did she know that it stated on the bottom under terms and conditions that there will be a £ 85 charge to take and diagnose issue.. Not only he didn't point it out even when asked but the advisor in Cairo call centre did not mention any charges either. The laptop was taken even though my mum was so worried about fingerprint and damage that could be made without her presence as she is very particular about her laptop and doesn't allow anyone to use it or touch it as she looks after it as if its a baby. We eventually received a txt from the servicing team to contact them( again would of liked a call not a txt demanding us to contact them) as I was at work my mum made the call. They told her that there was an issue with the software and that they will need give her a quote to repair once we pay the £85 pounds. My mum wanted to contact me and Argos first before she made any decisions.. After speaking to Argos my mum called back the servicing team to find that another member of the team and was then told that not only was there a software issue but an hard ware issue and now water damage. My mum said it was impossible for this to happen as she doesn't even allow herself to have a cup of tea next to the laptop. As my mum was trying to understand the fault the members of staff were being very rude and aggressive and unhelpful. In the mean time I called up from work not knowing my mum called. I was then told that there was a corruption and water damage. I at that point like my mother said that the water damage was almost impossible. They were very rude to me. I asked how much it would be to repair and I was told that they were unable to tell me until I pay the £85 well why not...????? Who does that! The conversation that took place with my mum and myself and them on the same day on 3 separate occasions were very inconsistent. The story just kept changing. The level of attitude from the staff was appalling. I spoke to the number I originally rang when got through to Cairo and on this occasion spoke to someone from the uk team. He was very understanding but I asked if he could get all the calls that we're recorded with the servicing team so that I can make a formal complaint. He contacted them and to my horror they said they only spoke to me once and didn't speak to my mother at all when actually they spoke to her twice more that me. It was convenient that they didn't have the recordings of that conversation. I am extremely unhappy and will take their as far as I can as I know that there was no chance of water damage and as for corruption... How? I wouldn't of minded as much if it wasn't under warranty or brand new, the service level provided was acceptable and Samsung wasn't a big brand but there was no empathy at all no GOGW .

Re Samsung Front Load Washer: Bought May 2010. I am very unhappy customer. I bought this washer to have upstairs, so I wouldnt have to go down cellar to do my wash. I can wash in it , I use fabric softener (downey) but I line dry my clothes and they come out stiff and hard. You wouldn't use this towel to dry on. I have had a service man here and he says it washes as it is suppose to. He also agrred it wasn't soft. I have called and gotten suggesti0ns which I have tried, nothing helps. They are also recommending that u hang clothes on the line to save energy. If it is necessary to dry these clothes in a dryer I should have been told that before I purchased it.. I don't do much wash as I am alone. If you can't fix it, I wish you would take it back and let me get a different machine. I have a top loader in the cellar and I dry those clothes out all the time and they are soft... Is there some way I can get a different machine? This one is hardly used. I purchased this machine at Lowes in Hornell, NY
Rita Partridge

Respected Sir,
My name is Vishal from Rajkot. i visited Samsung authorized service center located at 3, jitendra Lodge Building, 20 new Jagnath plot, Dr. Yagnik Road, I have two Samsung mobile phones and having problem in both of them so i went there with my friend and take a token but there executive told me to take two token for two mobile which both were mine and they talked to me rudely and i have to wait for long time and there was not enough facility for waiting the person. there was AC but it was switched off and there were 6 counters but only 3 counters were open and for other counter no one was for customer solution .
I am not satisfied with this so i am complaining you about it to do improvement and do immediate action on it

I have purchased one Samsung Laptop NP -R418-DAODIN ZLDY93DSA00121 on 11th November, 2009 . But suddenly it became dead . I went to Samsung Service Centre at Bhubaseswar M/s SPRIMON TECHNOLOGIES , Plot no. 100, Saheed Nagar, Bhubaneswar.
Work Order No. Nil , Claim No -- NIL dated 23/2/3013 . After examinaing the set they informed that the mother board has to be change and they are sending the requisition .
After few days back they informed that the mother board is not available and I will get only 10% compensation of my Laptop price. If any spare damage for any set, the manufacturer is liable to supply . Why the consumer will suffer for non avabiility of spare.
So I request you to please either you please arrange the mother board or give me at least 60 % compensation . Hope you will kindly approve my appeal and settle my case with proper logical and sympathiticate manner .

I have purchased a 42" Samsung TV in 2008 and it was used very little. After two years the TV would not turn on, had a repair man come. He fixed the power compacitor, as it noted in all the defaults on this TV. After a few months, the power supply went out again, repair came back, fixed again. He said if it went out again it would be my responsibility to have it repaired and paid for.
It again is out, appears to be the same problem. No power. I have been without a TV for 8 mos. now. Please advise or prorate my usage and send refund so I can buy another TV that is realiable. I pd. $600 for this TV at Circuit City.
Please respond as to how this will be handled. This is my second request and am disappointed that I have never heard anything. At least be courteous enough to reply.--Linda

Had a Samsung for only 5 months and have had nothing but problems. Bought it brand new. Customer care needs to get together and get on the same page you get different answers and suggestions from everyone you talked to. They have me running from store to store to fix my problem and when I get to the stores and tell them the problem and customer care told me to come the employees look at me and say customer care said that.!!!
Customer care sent you!!! So what customer care says and suggests the att@t stores are not on board with. So I have got nothing resolved. Just wasted gas running. I will never recommend att@t to anyone again and will rip all att@t products out of my home. The u verse my phone, and Internet. I am done!!! There is no point to this complaint I am sure probably wont hear from anyone!!

I purchased a Samsung Galaxy S2 and a vodacom contract on the 23/01/2012. On the 23/07/2012 I took it to Vodacom Customer Care in Sandton as they speakers were faulty. I received it back a few days later with a new speaker. On the 29/08/2012 just over a month later I took it back to them as it was turning itself on and off intitmitantly - they fixed the PC board On the 15/10/2012 just under 2 months later I took it back AGAIN with the same problem as above (29/08/2012) - still awaiting my phone to be repaired.
It is reaching the stage where it will no longer be under warranty and I will need to pay for all these problems. These problems are not normal and I believe the phone is faulty. Vodacom refuses to replace it and I am constantly without a phone as it is being repaired with factory default problems I am at my wits end. Please help with a solution to this problem. I feel that a premuim samsung product it should have been replaced by the second complaint (problem) and not just repaired, this seems to be a problem with this model as I believe.

we are not satisfied with the service that we been getting from best buy an your company, we have had this problem for the third time .it has been an inconvience for us we have two babys under the age of one we had to throw the food an formulas away now it happened on thanksgiving day again the same problem over an over again. If you were in my shoe I am pretty sure you would be upset .I feel that we have a lemon for a refrigerator and feel that since it happened many times that we should be able to get a new refrigerator.i dont see why we have to waite for the repair man to determine if we should replace this refrigerator.I thought that the customer is always right especially in this situation.I dont feel that we should have to endore another incident to happen again before you an the repairmen decided that I need a new refrigerator. I am really frustrated about this situation that has happen more then twice. we believe that samsung makes the best products an also have other samsung products. thank you christina correa

Please can you tell me the point of having a camera with a 26x zoom when shots taken at this zoom all come out blurred?
It's a terrible camera for zoom photos!
Yet us marketed as being great because of this!
Not at all impressed and will be leaving reviews stating this!
Karen

Dear Mr Simon Stanford, My Samsun Account No: 2115591293 I am writing you regarding my experience with Samsung Service Centre. I regret to say that I have lost trust with Samsung because of breach of trust and contract by Samsung Customer Service Centre therefore I would like to cancel my contract phone and demand compensation for the problems I have been facing because of Samsungâs Services. In brief, I have Galaxy Note N7000, which stopped working on 23 March 2013. I visited DK AVS London LTD (189 191 London Road, Mitcham, Surrey, CR4 2JB) on 25/05/2013 for repair of my mobile phone. I had been told that I will receive the mobile back with in 5 working days. I called many time after 5 working days and the customer services staff replied that they donât know when it will come back however they will let me know when it comes back. I received the mobile phone back on 8 April 2013 (after 14 days).
When I received the phone, it was unrepaired and the Services Centre Staff lied with me that its been repaired and check as working though there was no change at all and I had to give the phone back for repair again. However, the service centre (DK AVS) team told me that my mobile phone will be sent to other service centre on Tuesday 9 April 2013. I called the service centre today 12 April 2013 and the service centre staff told me a new story and that they couldnât send it on 9 April 2013 and has sent it on 11 April 2013 (3 days late). On my question to the DK AVS that why I have been given wrong information?, she said âI didnât know the procedure beforeâ(some thing ridiculous; the person on reception, who represent the company, herself donât know the procedures and giving wrong information to customers).
Its a shame that Big Company Samsung do not provided proper training to its staff. Please find the two jobs numbers below for you to investigate the issue: 1st Repair Job No: 518796 Date: 25/03/2013 2nd Repaid Job No: 518849 Date: 08/04/2013 I have been advised by my solicitor that according to Freedom of Information Act 2000, I would like to request you to answer the following questions in order to process my case: What Date and Time did the repair centre received my mobile phone from DK AVS London? What was the fault in the mobile phone? What date the mobile phone was first repaired?
What date the mobile phone was repaired and sent back to DK AVS London? Why did the DK AVS lied to me and handed over my mobile phone back to me on 08/04/2013 as repair and tested but actually the mobile phone was still not working and was unrepaired? Why I didnât get an apology letter until now by Managing Director? What is my right for my conversation? I hope to receive the above information within 5 working days. I would like you to take this matter seriously with high importance. I look forward to find out the result of my complaint and what compensation I am going to get for all stress and problem I have had because of very poor services by customer service centre.

We know you appreciate feed-back on your products. and we would like to comment on the above. In January we purchased the above Samsung 355e5c-a01 laptop with windows 8. we were told by salesman at JB HIFI Toowoomba that this laptop would do all that we wanted it to.
Our comments: This Samsung 355e5c-a01 laptop is slow, very complicated to find your way around, and full of unwanted apps. no doubt this slows the computer up. We are not new to computers. over the years we have worn several out! We have never had one Samsung laptop as slow as this and so complicated!
Would like your comments please. So far very unhappy with the product.
Charles.

I had bought a samsung plasma tv just 15 months back....but now thin dark lines have startd to appear on plasma scree.....we contactd the engineer and he informed us that they will have to change the panel and it will cost around 18000 rupees.........how can a person spend 18000 rupees on the repairs of a tv screen on a product of RS. 30000.......and besides that what if the screen again becomes non functional after 13-15 months.........so SAMSUNG being a top brand in the world manufavturing world class products....i request samsung customer care centre to kindly look into the matter seriously and take adeq.uate steps and do justice with us.....

I purchased a samsung 1080p plasma tv 2 years and 4 months ago from Future Shop in Canada.
Recently my tv developed a large black spot on the screen that grew before my eyes. Within hours the screen did not display a picture. Turns out a gas line had blown. At the time of purchase I bought an extended warrenty which I still has a year and half remaining on it and the tv its self cost 999.99 plus tax.. I received 850 for a refund.
In Febuary of this year I purchased a Samsung Galaxy Ace. Periodically I have to place my cell phone in airplane mode and turn it back in order to send text messages. The phone is so slow, it takes up to 5mins before it will connect to a call (even if there is full signal) or program... I have one app on the phone and purchased an android phone for the purpose of having apps. I am absolutely disappointed with Samsung products. I recently thought about purchasing a Samsung Galaxy III S however since my tv has broken I think that Samsung has to really prove that their products are worth purchasing

Serious customer complaint: My front loading washing machine is less than two years old. Without any rattling or noise the machine door will not open. It was very loosely loaded. Researched this on the web and found a huge number of Samsung complaints for the very same reason. Many thought this model would have been recalled. Tried unplugging it and then downed the electrical panel and neither worked. Sears would not cover it even though I paid them for it and paid them to install it. The machine has been used twice a month - not heavily used and only by the owner. It seems like criminal planned obsolescence. Workman stated that there is no sign of any abuse and it is very clean with no wear showing at all.
He said it is a part failure. It will cost me 206.11 to get this fixed and Samsung walks away with producing poorly designed products that they do not support. Sears walks away with their profits and cares nothing for customer service. Failure of the part # DC640232A is costing me 206.11 and I am requesting that Samsung send me a check for that cost. I have pictures of the failed part; the part; I have the workman's statement. Your immediate attention to this will be appreciated.

I bought a samsung refrigerator Model no RL67MCPN Model code RL67MCPN/XFA Ser no C95742BZ800060P S/N; C95742BZ800060P from a company in George Third Generation. From day one i was not satisfied with the unit as it's ice making unit was not working. I did report the matter with the sales person . He after two months send a local guy to my house. Armed with a bottle of super glue glued something and removed something from the ice maker , messing glue all over my worktop wich i can not remove. This account is also for you. He promised to order a new part as he is part of the design team of Samsung and will correct this problem in the factory. Samsung contacted me after a month that the part arrived. After 4 months this wise guy was waiting for the part. At the moment the unit is making ice behind the shelves not any usable ice. It freezes everything.
I am sitting with a very expensive unit that i paid good cash money for. The call centre just give me a number. NOTHING happens. Please advice.

I have purchased galacy grand in feb nd now its hanging too much....while playing games such as subway surf or temple run it hangs nd create a real meance..buying such an expensive phone with such prob...I thnk I hv wated my money, plss see this complaint and immediately take sone action to avoid such prob

The samsung exhibit 4g android jus came out in june of 2011 I purchased it nd aug 18 2011 from a certified tmobile store the phone is not worth buying and a scam and I wouldnt ever nuy a samsung anything ever again I wanted to exchange product I tell u why or pay difference for new one they wont ley other words I dont like it I have to buy a whole new one..a $300 phone I fucn mad nd ready to sue I wanna fight this cause I feel ttas wtong for one the phone shuts off freezes nd all type of other stupit shyt..they dont make it anuff ram memory on device so after downloading ur usal the phone is useless runs slow skips nd all tjese things I wont.
Mention but soon as I get my hands on a samsung complaint dept from tjem its on yhey gonna give me my money bac or a new product nd exchange for this garbage or i'll be seeing them in coyrt nd siring for more than this shits worst.i crap I gone thru cause this piece of crap scam...dont buy no samsung products they dont kno how to make things they jus ney like the charger compartment need nails to open..please dum asses...

I have bought a Samsung led moniter 15.6" on 8/09/2011 from Bansal Stanmart (india)Pvt. Ltd. Shop no.8 Deepshikha buliding 43 V.S.Bloc, Shakarpur, Basnat complex shakarpur delhi, India . some time problem i am not checked my LED in showroom. and sent to my home town Gorakhpur, UP, India. My family member installed LED but LED addaptor is not support. then they talk in service Center. they are also miss guide and suggest to talk were you purchase this LED.So they talk to delhi showroom and showroom manager says we are not making addaptor in my house this is company fault talk in customer care.
I have called up the Samsung Customer Care for resolving this problem but they are given properly answer . Iam really Frustrated with the Customer Care. I have wait for a Service Call !!!!

My 7 month old Samsung Infuse Model SGH-I997 mobile phone started turning itself off after being attached to the charger and/or the computer. Once the plug was removed the phone would either power up on its own or I would have to turn the unit back on. The purchase date was May 28, 2012 through Amazon.com. On January 3, 2013, I contacted Samsung customer service and sent the phone in for repair under repair ticket number 4117532029. Samsung denied my warranty claim. Samsung claimed the phone suffered corrosion damage due to exposure to moisture. This claim was untrue since the phone has not been subjected to any moisture other than the humidity of the atmosphere.
The phone operates fine other than the charging problem. I just change batteries to continue use. I purchased a spare battery and a stand alone battery charger. If the phone had true water damage then it would not operate at all. I'm disappointed to find there is no appeal process to contest this decision by Samsung. It seems Samsung pays a guy in Texas to say all the phones have moisture problems to same millions of dollars in repairs. Any moisture problem is actually caused by a design flaw from the manufacturer.
If this connection bay/port is subject to moisture damage from only exposure to the atmosphere then Samsung should have protected the bay/port in the design of the phone by having a rubber cover or door like many other phones. The phone cost $300.00. That money is now wasted on a worthless phone since Samsung has refused to honor their warranty and has designed a defective phone from the start. Samsung has made a false claim about moisture issues to avoid their responsibility. Buyer beware. Avoid Samsung products. You will not be treated fairly.

I have a 2012 smart tv with an outdated netflix program. I spent several hours with tech support who were completely useless. I finally found out that this tv's firmware cannot be updated so I am left with very intermittent netflix service. Samsung apparently lied to me more than once during these hours. This is planned obsolescence at its worst along with the worst customer service experience I have yet to experience

I bought a brand new Samsung 46 inch LCD flat screen about 6 years ago from Best Buy and paid $1,100 for it. About 7 months ago my tv started turning off and on by itself so I called Samsung and they gave me several different ways to trouble shoot the problem. None of these worked so I called back. Every time I call, the customer service people keep me on hold for hours and constantly transfer me to other people basically passing the buck to one another because no one seems to know what to do to help me. After talking to several people and doing some investigating I noticed that there have been a lot of issues with the power circuit boards and the capacitors for this particular model and year.
Samsung finally sent a service technician to my house(in which I had to pay $60) and he told me that the problem was my main power circuit board and since this is not under warranty I will have to pay $288 to have it fixed. I have been a loyal Samsung customer and now because of the lack of customer service and professionalism I will no longer use their products again. I understand that my tv is no longer under warranty but if I pay $1,100 for a tv I expect it to last more that 6 years before I have to pay to get something internally fixed. Samsung at the least should have paid for the part. Very bad customer service.

Hi i am a regular user of samsung phones till now was satisfied all my phones are of samsung and presently i have 4 samsung phones in use at home. i bought a samsung galaxy ace duos phone on 6th jan and the exec told me tht there was an offer that i would get a free 16 gb memory card on the link (www.samsungpromo.in/sp) but when i entered the IMEI # it said tht it is not a valid email id i even mailed the same but there was no reply made to me in this regard...i am so dissatisfied that from now on wll not suggest anyone for buying samsung phone but would say not to buy one...

I received an email from Samsung, said I won an ipad. So I called Samsung and they knew nothing about this and asked for a website for Samsung to forward the spam email. I found that they had email no place to forward too, so I guess Samsung is not customer friendly to help when people get fraud emails from Samsung! I was only trying to verify whether or not it was a scam by contacting their corporate hotline. SHAME ON SAMSUNG

This is in reference to my Samsung LED model no.: UA32FS100ARLXL , serial no.: MQWG3PVD401934Z , purchased one year back. I am a loyal customer of the topmost brand in electronics i.e. Samsung and a word of mouth promoter too, not only because of the name but off course due to its excellent performance and support. I was very much happy for the thing I purchased- THE LED thinking that it will go long as the name of Samsung is running. But it’s a shocking experience to me that how it be possible that a Samsung Led, a part of it called picture tube stopped working in such a short span of time of one year only.
Being loyal I confidently asked for the help from service center thinking that it will be replaced easily but for replacing picture tube your concerns asking for 13k which is very high. Requesting you to replace this part at the best possible rates so that I will continue to be the loyal customer of your brand and give you the returns in the form of word of mouth promotions.

I'm upset about recent updates to my Samsung Galaxy s5. My mobile phone updated to the lollipop version and I'm not satisfied at all with the service. There is no longer a silent mode on the phone and it just vibrates. It's disturbing others around me and I cannot hear it sometimes when it vibrates even. It's 2015 not the 1800's. I would like a refund or the ability to exchange my phone for another one.

I would like to file a complaint against one of your employees working at the Samsung Support phone hotline . He only identified himself as Scef and refused to give his surname. The incident happened on Monday 2 February 2015 around 15.20. I inquired about a printer problem with a Samsung C140 that was delivered today. The issue is that the printer does not work although the installation was successful. More specifically it says that there was no paper while paper was inserted in the tray. Scef claimed that the problem lied with the paper. i reassured him on several occasions that it was standard paper used in my office although i was unable to give the exact make of the paper. he was unwilling to provide further assistance unless i was able to give exact details of the make and weight of the paper used.
I wasted a lot of time and the employee was clearly unhelpful and he offered no help in solving the problem. On top of that he also gave me a non-existing complaints email address - most likely in bad faith. In my opinion such a person is not suitable for a job at an online telephone support helpdesk.

Purchased a 64 in Samsung in December 2015 lasted 3 months rang Samsung and tech came out and said will take two months to replace part and they will give me another tv wich took two months to get . Second tv lasted 4 months and they replaced 3 screens in two weeks .Teck said he will send his report for an exchange tv rang Samsung customer care and and keep on getting told it is getting reviewed and that's allready taken 4 weeks and we have got no tv to watch . Have taken six days of work waiting for Samsung tecks and they have not turned up on two of those days . Sent 8 emails to my case manager to respond or ring me back for answers keep on getting told he will contact you within 24 to 48 hours no response . Samsung are an absolute disgrace

This past Christmas I received a Samsung Gearfit device as a gift from my brother and his wife. The device was purchased from Samsung.Com website, and was shipped from Samsung factory in Mira Loma, California. The device was factory sealed in original box, I opened box on Christmas day. Device never turned on. There is no display on device. The device vibrates, but there is no display (it's supposed to be a 'smart watch')charging the battery on device does not help.
I called Samsung technical support on January 5 for assistance. Since that time I have called three more times, for a total of 4 'help desk tickets'. Each call ends the same way, the Samsung technician is stumped because the Gearfit device does not have IMEI number. Gearfit devices do not have IMEI numbers, only phones do, but the Samsung technician is baffled by this, I am told it will take 3 business days to review the issue and I will receive a call back, but I never do. I wait three days, even four days! Five days! Than I call Samsung again, and the entire process starts over. One time I received an email that my ticket has been closed and to call an 800 number to request further assistance (attached) and of course I followed directions and called the 800 number, which resulted in same spiel - need 3 days to investigate issue, you will receive call back.
I have original receipts, packing slip, box, device ... can someone please help with this?

I recently purchased a 32 in smart tv which has 3D, I was very disappointed to find that tvs under 40 ins do not qualify for free glasses.The house I live in does not have rooms big enough to accommodate a 40+ size tv.I always buy Samsung whenever possible and have always been satisfied with your products.They say size doesn't matter but obviously in this case it does. Regards from dissapointed

The worst of the worst experience ever with Samsung, 7 phone hours with Samsung customer support to NO avail in assisting with setting up this entertainment system. The off shore rep's are the worst, polite yes, experienced NO, language barrier YES. They have NO clue as to how to assist the customer with the Samsung product making it operational and then when THEY get frustrated while talking to the customer they'll transfer you to someone else who equally has no experience in assisting, even worse the JUST HANG UP, oh yes the will JUST HANG UP on the customer. In short Samsung has NO experienced support staff, and if your a customer or thinking of becomming a Samsung customer be warned if you should be in need of Tech support and should have to call their off-shore support staff.

I bought a samsung galaxy s4 from Egypt and after a month the phone showed some problems in the sensor and the battery and because the phone has a warranty of a whole year I went to the center to repair the phone but sadly they were unable to repair it even after the fourth trial to do so and every time they call me and tell me that the phone is repaired and ready. I took a promise from Samsung that if the problem occurred again they will change the phone itself so the same problems showed again and I took the phone for the fifth time to the center but they did not change the phone and told me that they repaired it. Actually what they did is against the law in Egypt but they do not care so I decided to raise the complaint to Samsung itself maybe you will be more keen about your reputation. Thanks. My phone # is +2 0122 744 5150

To whom it may concern
Would really appreciate feedback or assistance
I am struggling to find any results and not sure where to go. I am not sure if anyone can help with my plight but I am going to try all possible avenues before setting my issue aside. And apologies for the request as I am not sure if the consumer has any rights in such cases
I purchased a television set from Dion Wired Canal walk Cape Town on 28 March 2012- receipt attached
Total cost was R13 500 for a Samsung 46 inch 3d
Two years later an unfortunate incident occurred where my daughter bounced a small marble that hit the TV and created a tiny crack on the screen. And the picture is no longer clear with a sequence of lines on it
Took the TV directly to a Company called Liptronics Tel 021 911 0226 – dealers of Samsung products who advised me that Samsung no longer manufactures these screens and there is no alternative to fixing this.
The warranty was apparently for one year. And regretfully I found out that my household Insurance does not cover for accidental damage
Do I have any rights against Samsung here? I only have the TV for two years. Surely there should be some support base to assist in these cases.
This was a dream television purchased for a substantial amount of money on receiving a company bonus and this product is now worthless. I am not at all disputing how the accident was caused. I am just trying to understand how a huge company like Samsung cannot engage in repairs to a product that had meant so much to me albeit in a short space of time
For the record Liptronics advised me that one month after my purchase date of my TV on 2012, Samsung extended their warranty to two years. I would have still being outside that warranty when I reported the incident but it would have been only a couple of days
I am at a loss not knowing if I have any rights – I just think Samsung is not playing nicely
Would appreciate any feedback

My wife and i both have these mobile phones and are having the same problem with them since downloading the current software update. Occationally, the battery drains to zero in a matter of hours ( without changing the settings), They can’t get a Wi-Fi signal because it say’s the internet signal was too poor, but thats when we are sitting in the same room as the router or when i’m at work next to their router. I have been back to the shop, and they put the phone back to factory settings, but, it made no difference. We both need a reliable mobile phone because of our buisiness and i’m afraid this is just not good enough and want to know what your going to do about it?

I have been a loyal customer of Samsung, buying most of my appliances with Samsung. However, recently I have had just bad service from them that I have decided to not buy a single item from Samsung ever again. I am disgusted with their conduct. They do not take responsibility for the conduct of their representatives.
Their reps during the uninstallation of my Split AC, packed it upside down and damaged 3 feet of copper, and other reps also released the gas inside the house and stained the wall (which now needs to be repainted)… and Samsung refuses to take responsibility or take ANY ACTION on their representatives. Now my outdoor Unit of my Split AC is damaged, and they want me to bear the costs for it.
This has been such a disappointing affair and I would not recommend Samsung to anyone. Save yourself the hassle.

I had purchased Samsung Grand at Bhopal from DB.CITY MALL on 5th NOV 2013.But the adaptor started causing problem in charging.On reporting this to the service center i was told to come after 7-8 days .when i again went there i was told the adaptor wire is not available and i have to come again.I went to three service centres namely 10 no market,arera colony,roshanpura centre and near M.P nagar service centre time and again.I visited Roshanpura service centre twice but every time they told the spare is not available and i was told to keep the adaptor with them.How can one keep the adaptor with them for 5-7 days ??As the mobile is still under warranty and if i use some other adaptor and something goes wrong who will be responsible for it? Even todat i went to the service centre at Roshanpura Near new market and was told rudely that i can go anywhere and write anybody and it can not be replaced unless there is sufficient stock.I had the service center personnel talk at the toll free no.
Pl let me know what corrective action you or i should take at the earliest as it is almost one month and if it goes beyound the date who will be responsible?
regards

I recently bought a Samsun refrigerator and when my contractor installed it, he scratched it. No big deal. I thought I would just get some touch up paint from Samsung. Well, I called your 1-800-726-7864 number and your parts number and they were not able to help me with the color. I find this hard to believe. Is there someone who can help. The refrigerator I have is model number RF32FMQDBSR/AA. It has a stainless steel front with a dark gray side and it’s the side that is scratched .

I built a new home and moved into the house in may 2013, I bought brand new stove/glass top, three door refrigerator with bottom pull out freezer and dish washer all made by Samsung. I have already had to have the glass top replaced on the stove because it had a defect and busted which Lowe’s handled after having to argue and prove to them I did not bust it. The refrigerator has started collecting water under the bottom pull out drawer in the refrigerator and is freezing causing the drawer to stick. The dish washer has started making an awful noise that sounds like its grinding. It is almost like the sound that a coffee maker makes when it starts percolating except much louder. I can tell you I bought a side by side Samsung a few years ago that only lasted two and a half years and just stopped working and I didn’t say anything but now having purchased three more items made by Samsung and having issues out of all three I expect someone from Samsung service department to contact me about trying to resolve these issues.

I’m writing to inform you that I had a negative experience at your store in Setia City Mall on 28th March 2014, and the person who handled my inquiry was named as below :
Samsung Store Name :
KTS Cellular Sdn Bhd
Lot LG61, Setia City Mall, No. 7, Persiaran Setia Dagang,
Bandar Setia Alam, Section U13, 40170 Shah Alam, Selangor.
Attended by :
L. F. Tan – Store Manager
Chua Jin Yang – Assistant Manager
Jec Tan Kian Wee – Experience Consultant
First of all, I recognize that you, as the reader of this letter, are not responsible for my bad experience, but I am still upset about the situation.
I walked in to the above Samsung store on 28th March 2014 around 8.30pm to make an inquiry about the product that I’ve purchase from Harvey Norman Store on a day earlier, i.e. 27th March 2014. The purchased product was come with a free TM Wifi package as published. Unfortunately I didn’t receive any response or activation code after SMS sent to designated number as printed in the product packaging box on 27th March 2014.
I was first attended by Mr. Jec Tan Kian Wee and Chua Jin Yang. After I was patiently explained my problem, both of them mentioned that they could not help as I have to contact TM or Samsung website by myself to look for solution. As I was unsatisfied with such a response therefore I’ve requested to meet with the Store Manager.
The Store Manager named Mr L. F Tan was hostile and unreceptive to my plight. He was again stressed in a rather impatient way that I need to solve the issue by contacting Samsung website as their Store is only involved in product selling and could not solve my issue.
I was incredibly angered by this irresponsible behavior. Someone with such poor people skills and a lack of common courtesy should not work in customer service. I was so upset by the situation and shocked at his accusation that I left the store without having the issue resolved.
I hope this complain reaches your office and necessary actions will be done as soon as possible.
Please contact me at 012-6612977 or email me back at lcmei515@hotmail.com. I would like this situation to be resolved so I can continue to be a loyal Samsung patron.
Thank you for your kind attention.
Sincerely regards,
Lew Chen Mei

I purchased the latest smart tv model UE46ESCC501373 ,46 inch from Comet store, Uk in 06/2012. After just a year n half, problem has already started to occur. There had been occurrence of one or two pink lines in the Rt hand side of the tv. After all the expense and stated by Samsung as smart and enovative, they don’t even consider in giving free engineer service for the first examination. It’s not about money but the hastle we have suffered with this new invention of theirs and has been a failure. It has given us a shock for getting damaged this early and therefore has forced us to consider that Samsung is not reliable and I wouldn’t recommend anyone to buy this product.

I Dinesh Shetty ,i have bought 2 TV’s 55” and a 46 ” and i have complained regarding this for the last 7 months but there is no right answer that i get from anyone , the people that call me tell me that its the retailers fault for the mounting . i dont understand what logic is that if its a product of Samsung . in the manual its ia mentioned that the distance should b 10 cms from the walls cabinets ect. but there is only 4 cms distance between the tv and the walls where my hands cannot go behind to use the Av pins . the engineer him self fixed the pins many a times when remounted the tv the pins bend and start the problem all over again please do the need full at the earliest or i would take thing feather , regards dinesh

I am writing to you regarding my samsung galaxy s3 mini. I have a phone cpntract with which I purchased twp identical handsets..after having the phpnes a mere 5 months I am appauled by final finish of the product.
The charger port no lnger works on either phone so im left with a 50 monthly contract for two phpnes I am unable to use. One phone will not charge at all. Thw other will only charge if the charger sits at a specific angle it slips on and of charge. Its unreliable and completely. Upsetting and frustrating that I will have this for the next 20months
Having talked to friends and reading onlibe I have found that this is not an un common problem infact 3 of my close friends have the exact same problem
Having no insurance on both handsets my phone contract provider is unable to help I was told by there custpmer services to take my grievance directly to samsung.
I would just like to say how I this whole situation has made my day to day life ao much harder as im sure ypu can appreciate. One pf my phones is used for wprk purposes and the pther is personal.
I feel that samsung itself have taken advantage of potentially any one whp has a samsung mobile. If the information regarding the phones unreliability and shoddy workmanship was available when I was choosing handset I wpuld have chosen anything elae but Samsung. Even more upsetting I recommended a samsing galaxy s3 mini to my best friend as I was finding it easy to uae and aet up. And now they are having the exact same issue as me
Is this in accordance with consumers rights?
What us the procedure for extremely unhappy customers. Any advice on what to dp about this whole situation wpuld be greatly appreciated.
Im sure you can understand my upset and tress by all of this.

I purchased a 60″ LED big screen TV in Feb. 2013. Last week while watching a program, the TV went to a black screen. I still have audio, no video. I callled cable company and they could not find problem. We did however the next day, get a new cable box and HDMI cord. This did not solve the problem. Call Best Buy and they said the TV needed new circuit boards and ordered same. I was without TV for one week and this morning Geek Squad man came and put in circuit boards and still no picture. He now says the TV needs a new screen and would order one which will not be in for another week. I am very upset with this product. We have been very loyal Samsung purchasers because your products were always reliable. We just purchased two brand new Samsung cell phones. This TV is only 6 months old and even though it’s under warranty, I am not happy to have to have it repaired. I think Samsung should replace this TV with a new one. It should not need replacement circuit boards and definitely should not need a new screen at 6 months old. I would like this TV replaced with a new one. I think it’s a LEMON. Please advise if we can get a new one. Thank you.

Good Day, It is now almost 3 months and I still did not recive a call from any of the mtn n1 city consultants regarding my sim Card that i have not yt received aswell as the TV that comes with the contract. Where is the airtime being sent to and When am I getting the TV,cse i am paying for it. I would like to cancell this contract, and take out something else as This is pathetic service. I have called many times and no response from anyone. Please dvise as to what must be done and how to keep me as the customer happy. EXTREMELY URGENT PLEASE.
ID:8107120036087…..THANKQ

We have a 55″ Led Samsung TV that has a great picture but has cracks developing in the corners around the screen. I called Samsung but the issue is not covered by any warranty. The TV is less than two years old. I would not buy a Samsung product again as a result of the Company’s attitude.

I am using a window ac. Just because of good service I have bought a new split ac. However my window ac was serviced last 24/04/2013, since then ac started mal functioning we have complaint on monday however this time service is very very poor. Every now and then person is giving me other persons number. List of numbers i have is 8420196232, 8420196233, 9163623639. please if this is the service then i feel sorry to use samsung product.. I already told them that there is a patient at my place. my mom is a IPF patient. Still no seriousness by your employees. Please mind thisi issues with utmost priority.

I just recently bought a samsung galaxy y. A week after I bought it, I found out there was something wrong with the audio. There was no sound when I tried playing songs in my memory card and during calls, I can’t hear the person on the other line unless if its on speaker. The people from Samsung where I bought the phone won’t replace it because its been more than 3 days. I went to have it fixed at their partner repair shop, Junrex at Ayala Center Cebu. First they said they have to reformat it so I was okay with that. The next day, they said the motherboard has to be changed. Are you serious? Just 1 week and the motherboard is damaged? The phone wasn’t dropped or anything. I bought a case right after the phone was bought. How could the motherboard be damaged? Low quality? Or the phone really had defects from the start? It’s been 1 week since I got the phone fixed, I’ll have to wait more or less another week because they said there was a problem in the shipment from Samsung. This is so ridiculous!

I Alok sikka Prop:New Music Mahal,shop no 60 LSC DDA market vikas puri delhi-110018.I sold a Samsung S3 mobile phone sale on 24/11/12 to Mr.Pankaj Kakar,Wide IMEI :353163050299030. Customer complaint above mobile set for speaker only .Your service center .
M/s R.R.communication B1/628,first floor ,near metro pillar no 570 , janak puri delhi 110058.Your service center return the set on the set on the same date 26/11/12,17:20:21,with DOA letter ,work orderno:4142545465,to customer.Next day mr bawa the person of {Distibuter,west delhi} J-115,kirti ngr delhi-110015.
Take the mobile set along with DOA letter 27/11/12 Wide IMEI:353743050742293,the same set delivery to the customer. After 40days M/s send the old mobile set with anew debit note amounting Rs-34900/-the old mobile set is already defective and Not in poition for sale. So please asked your distibuter to release my amount Rs-34900/- along with exchange a new mobile set.I am hopefor early reply .

Sir; l bought Samsung nexus but have a lot of problem that its Skype getting off line after few minutes . and not only this its mic make a problem as well as charging pin and also play store was not working and so,…..many . now I have no time to take this Mobil to service station after every 3–5 days and it’s a great headache for me so please solve my problem on priority basis.

Hai, it is truly pathetic that your customer service centers in spite of no of conversations they didn’t have an answer about the issue of over heating of My samsung Note 2 we believed on your product quality and purchased but is these the response of after sales truly pathetic i have faced the issue from past 4 months and you don’t have a reply for these as a consumer who know the rights and responsibility iam mailing you through these if you are still not going to resolve by replacing or rectifying the issue i will be forced to move to consumer court for my rights.

On the 21 February 2013, I bought a samsung toner MLT-D117S/XSG and when i got to my work place and put in the new toner it never worked instead it displayed ‘NOT COMPATIBLE’ for the same printer that i normally use. I then took it back to the retailer who insisted that the fault was not his but samsung’s, but my only sin was that i lost my cash slip therefore they could not refund me instead they would take back the toner to their supplier, that was on the 22 February 2013, and after three weeks full i went back to the store, where i was given another toner which, still
failed to worked.
Then again on saturday 30 March they gave another one which they claimed came from their supplier, after the supplier agreed to them that there was a faulty stock which the toner could have been part of, due to the chip, but that toner failed to work too. I have been using samsung printers since 2009 and i never had a problem of this nature.
So who is fooling who here? Does samsung no longer have the welfare of its customers at heart or i happened to be a victim of an Indian shop owner. Please help me as I am struggling with that money. I PAID R830.00 FOR THAT TONER WHICH IS A LOT OF MONEY FOR A DEVELOPING BUSINESS. Or should i take the matter to the media now?

I literally spent several hours for the past 2 days trying to resolve what appears to be a Samsung issue. I was unable to get Netflex movie selection screen to come up on my Samsung TV. No problems with my Vizio TV netflix connection. Even though they use the same moten and router.
I was told to contact Netflix and and AT&T wireliess internet which I did. I did this “several times yesterday and today”. finally, I was told by Samsung Support Management Technician that I needed to update my Samsung TV by buying a USB thumbware device.
The last person in Support Management was able to connect me to Netflix movie selection which is what I’ve been trying to do for the last 2 days but she told me it was a Netflix problem and not Samsung. By the way, she changed the server which appeared to make the difference. By the way, a Samsung technician was finally able to help me to connect to Netflix movie selection last night after hours and hours of talking to Samsung/Netflix.
So, i was outdone when I woke up this morning only to find that I was back as square one which was not able to access Netflix movie selection.

Dear sir/mam,
I bought a samsung galaxy s duos (s 7562) on 9th jan 13 and the exec. Told me that there was an offer that I would get a free 16 gb memory
Cardon the link (samsungpromo.in/sp) I will entered the imei no and my full name and address.
I received the confirmation email of my details and my redemption no is (8b3-74728)
When I enter the reference no in track detail it shows me record not found…
Plz check it…
I will wait for your positive reply other wise I will take an action..

November of 2011 I got the smart phone admire model SCH-R720 that is also a samsung. I have had plenty of problems with it and it has been sent out to get fixed 4 times and after me complaining a lot, they gave me a replacement phone and unfortunately it was the same exact kind of phone so once again i am having problems with it. It constantly shuts itself off and on at any time when I am using the phone or if it is just sitting there, even if I am simply talking on the phone, it will shut off. I’m so sick of dealing with this and cellcom is refusing to fix it any more because according to them, there is nothing wrong with it.
Obviously there is something wrong with this crappy phone otherwise I wouldn’t be complaining about it. I need something done about this as I am a very angry customer. As soon as I am done with my contract with cellcom i am going to be switching to a different phone company and definitely will not be getting a samsung phone either!! I will also be warning everyone about the samsung phones and make sure that they don’t purchase any of them!! I doubt this phone will make it until my contract is up so I need something done about this asap!!!

Hi,
I ordered CLP-325 printer from printerhub, as they have no stock once I made the order and payamnet , they sent me CLP-360 with free camera offer.I have submitted my reward claim form on 11/1/2013, still I didn’t get any reply from your side. and i tried to contact the telephone number is 01584 871381 and email address is : info@samsung-promotions.co.uk .those are not working and i called to several time to Samsung and there are no responds form them ,i am really dissatisfied with the services of Samsung

I have purchased SAMSUNG Galaxy Ace 5830i mobile phone (IMEI 352085057722378) in 04.06.2012 in Istanbul. 3 months later there was a problem with the phone that did not connect to any network. In 06.09.2012 I gave it to Samsung Techical Service (Istanbul Besiktas Ekmen Service), and they gave it back to me 10.09.2012. In a few days later it has the same techical problem; and I gave it to the same techical service in 25.09.2012, and they gave it back to me in 27.09.2012. In 9 days the machine has the same problem, and I gave it to the techical sevice for the third time in 06.10.2012, and they gave it back in 08.10.2012.
But after 15 days later I gave it again in 23.10.2012 to the tecnical service with the same problem. Because of this long case I regret the same phone or any Samsung mobile phone; I told them to give my money back. Because of the fourth time with the same technical problem due to the customer rules in 17.12.2012 they gave me a new phone, but it was same model. In 24 hours the new one gave the same error as the previous one. I gave it to the techical service in 18.12.2012. Till now there is no answer. The Samsung customer service in Istanbul, does not work well, I could not reach them easily, and no one call me back.
I requested to talk with any manager, but the customer service refused this. Because of this long period, I hate this phone and I regret to take the same model back. I told the Samsung Turkey to upgrade it or give my money back, but there is a silence, they are unresponsive. I am working in a hospital in ICU as a technician, and I had a lot of problem with my boss because of the connection problems with my phone, which is SAMSUNG responsibility. I have visited the technical service several times, and I did a lot of phone calls to the customer service, but all of them were futile. As you can understand easily, this case is very bad advertisement in my hospital for Samsung Mobile phone. I do not advise to my friends to buy any Samsung products.
This problem gave me mental stress, and became angry and depressed. And I spent a lot of time and money to solve this problem. At the end I understood that Samsung Company Turkey could not or don’t want to help me. I need your help to solve this problem which is tragedy. They have to upgrade or give my money back. I look forward to hear you soon.

We bought a RFG298 refrigerator with the freezer drawer on the bottom in July of 2011. This unit has an in the door ice maker as well as a second ice maker in the bottom. We also bought an extended warranty through Lowes Home Improvement. Ever since we purchased it, the deli drawer won’t close properly. It’s extremely tight and difficult and somehow its rubbing against the inside wall of the refrigerator or maybe the tracks improperly. The exact cause of the tightness has not ever been determined. Anyway, the rubbing is causing plastic shavings to accumulate under the deli drawer.
The lower ice maker hangs down so low into the top drawer of the freezer, that if food shifts inside that top drawer, for example, if cans of orange juice roll, your food product will hit the ice maker and then the ice maker falls off. You can only stack food up to about 6 inches high are so and then hope it doesn’t move. Two ice makers have now fallen off, and the parts are made of cheap, brittle plastic so it literally fell apart. In addition, the ice maker is very slow at making ice, the top ice maker is very loud when it drops ice, and the top ice maker often “freezes” in crushed mode. You have to take the ice maker out and let it defrost which fixes the problem.
We’ve been trying to get the deli drawer and the ice maker issue addressed since we purchased the refrigerator. We were able to use the bottom ice maker only once. Lowes will no longer deal with the refrigerator because they say its a manufacturer defect. Samsung has been impossible to deal with. We’ve called the Executive Customer Service several times and they keep changing their story with how they wan to deal with us. One rep. will tell us they’ll fix it and they’ll extend our warranty; another rep in the same department tells us that we’ve abused the refrigerator. Two weeks ago,we were told that they would make the repairs. The repairmen never came out and sent the work order back to Samsung saying the refrigerator in not repairable. Now the executive customer representative is saying that we will be charged if the repairman says our issue is “consumer misuse.” So, we have two representatives handling our service issues in opposite manners, but that’s jsut the tip of the iceberg. So much more has happened with Samsung simply not wanting to right by us. At this point, I am writing to the president of the company and we’ll see if anything ever happens. I’m not too happy with Lowes either. They just don’t want to deal with this refrigerator. I would honestly like to know how much money Samsung or Lowes could possibly lose by just fixing our refrigerator. It seems so ridiculous to me. Quite frankly, the lower ice maker is so poor with the way it hangs down into the food area that I don’t know if Samsung can make it right. I think their design engineers really screwed up.
By the way, this refrigerator dents easily. The material its made of is very this. Even the model on Lowe’s floor is dented.

I purchased this laptop on July of 2011 with in a year of purchasing this laptop the hard drive has wiped itself clean. I did not have the money to purchase an extended warranty when I purchased this laptop and I have been trying to get intouch with Samsung since it died before the warranty ended. But I have not been able to contact anyone and I now have a 600.00 paper weight. I do not have the money as a single mother to ship this out to Texas from Michigan then pay some one out there to fix the computer then pay to have it shipped back to Michigan.
Since I have been unable to talk to a real person at Samsung, I have decieded to deactivate my samsung phone and I have sold all of my samsung products. I will never purchase another samsung product, the company can not stand behind their products and fix something when there is still a warranty, then I shall never stand behind nor promote samsung any more.

This tablet is the weakest thing I’ve ever used. Whenever I type the letters being typed are like 3 seconds behind. The internet reminds me of when I used dial up as a kid. It takes way too long to do anything. It restarts sporadically. I downloaded a power point file in class, typed notes on each slide, then when I went to reopen the power point it said there was an error and it could not open the file. I have nothing to brag about with this thing. When using it for research it will just randomly close the internet page. i felt Samsung didn’t even test this thing before putting it on the market

In February 20 of 2012 I bought new in box Samsung Induction Electric Range FEN500WX. In February 29 of 2012 I registered
my range on line and received a password. In may 2012 I have a problem with the range, I contacted Samsung, they gave me a phone number of a repair shop, I called them and my range was fixed for free because I was told it was under warranty. Suddenly, couple weeks ago, when I was trying t o log in into my account, my password was rejected, and when I called Samsung, consumer representative told me
my range had never been registered. I sent about five Emails to Samsung.com ,they answered me once and asked me to fax them proof of purchase, although they had never answered me what happened with my previous registration. I faxed them my proof of purchase right away and was waiting for their response for about one week . Nobody contacted me. When I called 1-800- Samsung tonight, not very polite voice told me that because I bought my range trough Ebay from unauthorized retailer
it can not be registered, and warranty for my range ended more then one year ago. She could not explain me what happened
with my previous registration , and if my range was never registered why it was fixed for free eight months ago, if warranty
ended in 2011 ( according to her words). When I bought the range and registered it on line. Your Website even said i received
additional tree months warranty until may 2013. But , as you see, it was not like that. My range’s manual says ” The limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the United States.”
My date of purchase was February 20, 2012, I bought it in the U.S. and use it here. Your manual does not say who is authorized and who is not. So , I do see why your people kick me like a ball. I am your a long time consumer. I have Samsung refrigerator, DVD player, sell phone at home, and, I think I deserve better attitude toward me then I have now.
Thank you, Aleksandr Shpil.

I have bought five phones an had service with you for years my daughters phone is a samsungl it has given her problems since i bought it for her christmas its Model lgl45cserial number 268435460 903509670 it needs replaced mine is a samsung 2012294000 schm828c the battery never has held power for long i need a manual for it i love the service but ive never been offered an upgrade in years of dedicated service to straight talk an samsung an it has taken several calls an no here sincerly Mr. David ray nivens my email is nivens_d@yahoo.com

I bought a TV from Bing Lee on 22.12.12 – paid $2,000, was given a pack with two pair of 3D glasses – discovered only yesterday that one pair were broken – the lens on one is half white/half black. I went to Bing Lee, told them, they said ring Samsung and they will post a new pair out. WOW what a phone call that turned out to be – 10 minutes giving all my information, name, address, TV model No and make etc then left on hold anotehr 10 minutes then given two addresses several suburbs away from me where I should go to pick up new glasses!
I asked the guy if he was joking, for a pair of piddly glasses after the purchase of a $2,000 TV I should go an pick up the glasses. I asked for a supervisor, he was a lot worse, a total robot. I told him to forget it I’d make a complaint and here it is. I have purchased a Samsung printer/fax machien and have called Samsung re this several times and always got lots of help but your section re TVs is crap. I’m planning to publish this review on F/book so other people can be warned.

I sent my phone off to be repaired because of a fault with the charging socket, i checked its staus on the samsung website and it said it had been cancelled on the 31st of December 2012 because there it was non defect (working properly) so i phoned them on the 2nd of January 2013 and enquired about this i was told a member of the follow up team would call me back in 24 hours to discuss my issue. They never did. I phoned samsung back on the 3rd of January 2013 and asked why. I was then told the service team had only recieved my phone the day before and was unable to fix it because of a crackd screen which had not happened prior to sending it off. I am then told i will not recieve my phone back to me unless i pay said 140 pound and should phone the initial assessment team to take it up further. I do this phoning yet another premium rate number just to be told that it has nothing to do with them and have to phone samsung back ANOTHER premium rate number for about the 5th time in one day! I reluctantly do so just to be told that they can do nothing about it as the repair centre is now closed, baring in mind i had spoken to them approximately 3 minutes before hand. I then was give yet another premium rate number to call the following day. I have paid for my samsung device out of y own money and it cost me a good 300 pound i do not expect to have to pay to fix my device when i am not responsible for the damages caused. I am very un happy with the situation that has occurred if this situation is not resolved quickly and efficiently i will be getting rid of my samsung device and making sure i never purchase one again!
I hope to hear from you soon.
HannahBowen

Dear Sir,
In July 2011 I bought the above mentioned TV which was recommended to me as “state of the art TV” (Order 167577 dated 8/7/2011) just a few days before my relocation from Luxembourg to Israel.
For some time, the picture of the TV is disturbed by many horizontal and vertical lines in many colors.
The Israeli importer of Samsung claimed that the warranty I hold is not covered in Israel.
The shop in Luxembork (Auchon) claimed that I should first send the TV to them.
The delivery from Israel to Luxembourg should cost me more than the price of a new TV.
I am fully aware about the great efforts Samsung puts in raising customers’ satisfaction, therefore I kindly approach you to help me in this matter
so that I will be able to enjoy the TV ASAP.
I thank you in advance for your kind assistance
Y. Moscovici

I bought my samsung GT-i9003 on 03.03.2012 from doha- Qatar. I spend about USD.385 at that time to purchase it. since one months back the touch screen of the phone is not working properly. some times its totally not works and some times it is fully works. because of this issue i am not able to use it and have to go for a repair or a new phone, repair charge is said about usd 125 by a shop. please give me a feed back that what should i do. it is happening mosltly in cold days. thank you. mobile +94775149146

I notice when muting or silencing my galaxy note 2 phone I am not able to turn my media volume back on from mute I have to reset phone just to get media volume to work… is there a way to get media volume to work after silencing or muting with out having to restart phone every time?

Subject: Non redressel of complaint regarding led tv set
Dear sir,
In continution of my complaint no 8441943328 on 28.12.2012. I stated as under.
1. I purchased a led tv set on 28.01.2011 from hypercity alpha one mall amritsar.
2. serial no 19663ZNC101472F
3. The clarity of picture was not cleared so i complaint to their customer care center.
4. The engineer on visit told that your tv set is connected on cable network so you should install set up box the picture will be clear. I installed a set ul box but pic was not cleared again.
5. I again noted my complaint about this fault,the engineer came and advised to install dish cable network to get screen showing final result. I installed the dish cable network of airtel but the screen shows no result.
6. I again launched a complaint on 28.12.2012 while complaint no 8441943328,the engineer named harcharan singh camed on 29.12.2012 and told that ur tv set has no fault.u should installed hd dish network to get clear pic.otherwise the pic will show no good results.i was surprised to hear these words.
7. While purchasing the led i was not told to install the hd cable network, it is not the fault of customer as i am not getting satisfactory service you r requested to change my tv set or remove your faults.you r again requested to rectify the complaints otherwise i will be forced to take legal action..
Yours faithfully
Gurpreet singh
916,street no 4,guru nanak nagar,near p/o vijay nagar, batala road,amritsar,143001.

Hi Sir,
I registerd the compain in consumer court reff no#425220
I raised the compain last 3 month regarding my T.V model no#CS21C510ClNXXL. and compalain no is 844007810 so please check my history detail and mr. Rakesh jha sended service eng. mr Ajeet Rana told that prob. is magnetic field but again i force second Service eng. Proved that it was T.V issue not magnetic field and i cheked same place L.G tv but no issue . I received a latter from samsung and manager name is B.R. Rizvi .
I inform to you that your Service engg. Prove that T.V. issue so plz replace my t.v as soon possible bcz i recived your latter and mail for dealy i will take action as well as in new paper bcz one my youger brother in working in new paper.
I fasted of last 3 month for t.v related you can’t resoled my problem and say to mr. Rizvi you plz listen customer problem if you can’t do this so plz don’t say that samsung is Brand name.
Thanks
Deepak Jaiswal
mob- 7838556556
Email. deepakjaiswal.41@gmail.com

I just bought a 60′ TV that came without the screws for the stand so I called up and had the screws resent. Two weeks later they finally come and only 4 screws were sent! I needed 8! Now i have to wait for them to send me 4 more. This is crazy! how dumb can these people be to not send the right amount of screws and why does it take 2 weeks!!!!! I may never buy another Samsung item again after this nonsense.

company is Netties Neat and Tidy not samsung it would not take this name on the site . They will not call my daughter back to schedule a appointment to use the groupon Coupon I purchase her for her Birthday for cleaning her house…Showed up one day with out any call ahead and they were heading to work and could not stay. Now they will not honor the 39.oo although when I called spoke to the owner he said he would honor it and reschedule and never called my daughter or myself after promising to do so immediately.
Please either have him reimburse me or honor the coupon as agreed . This place is not acting professionally. Coupon was purchased July 21 2012″ He also keeps saying he talk to my daughter but she said she never talk to him about a reschedule. He can t expect people to just stay home from work when they come on a wim.and no warrning.
Thank you..please respond to this e mail address….or phone 740 622 4243 Linda Fletcher lafletch1@ yahoo.com e mail address.

12/27/2012
Samsung Complaint Department
Model Number: HT-TX72
S/N: 984M1UBP501768L
On 12/17/2012 my daughter was babysitting at our home. Her and the child where watching television has normal when one the speakers to the surround sound started sparking and caught fire. Thankfully she was smart enough to turn everything off and wait until I got home. When I got home I turned everything back on and the speaker started smoking and sparking again.
Now I will not claim to have recently purchased this surround sound system. It was years ago and I have never had a problem with it or Samsung until now. But after almost causing a fire in my home I do have to question Samsung products. I have owned or still own several cheaper no name electronics and never once had them act in this fashion. Thankfully I am not one of those individuals that leave their TV on when they are not home. Thankfully my daughter used common sense to turn everything off. There is no telling had these things not happened what I could have come home to.
At this point Im not sure what came be done. Can my speaker be replaced? Am I okay to use the others still?
Please someone contact me back
I have pictures if needed
Thank you,
Danya Downie

my tv is almost 4years old . ilive in palm springs for 4 months in the winter and 4months at my lake cottage plus one month at my time share.this would make my tv about one year old.my tv has developed two linesacross the top and bottom of the screen.when i inquired about repair,i was told the cost would be as much as a new tv. i can hardley wait for your reply.

on dec 19thi purchased a new samsung galaxy s 2 at bien nhan department store in Nha Trang Viet Nam. i thought i was purchasing a new phone but after exploring some of the features, g mail and messenger i discovered that someone had already set up accounts under the name of ..xboxsoldier@gmail.com. further checking shows email dating back to sept.21. could you offer me any assistance as i feel i have been swindled. i would be more than willing to let a qualified samsung technican look at the phone. i currently reside in Hua Hin Thailand.

I have a Samsung 50 inch plasma TV,
I switched it on today and got a vertical black line left centre of screen I tried looking for help on the internet to see if it was a simple reset ?
but found this is a common problem.
the problem occurs on all screens i.e., video,DVD,pc,game etc.
I Have phoned the service centre they Quoted nearly £400 the warranty is out
Why should I have to pay such expense when clearly its a manufacturing
fault and no fault of my own please can you tell me that,
and maybe come to some sort of compromise, to restore my faith in
Samsung,
from a very upset customer
best regards
Andi.
Dear Andi,
Thank you for contacting Samsung and I have pleasure in providing the following assistance.
I am sorry to hear your TV has developed a vertical black line on-screen, and I can understand the frustration this must be causing you.
Since your TV is out of warranty and is not a model known to be affected by any manufacturing defects, we will be unable to authorise any free of charge inspections or repairs at this time.
If you would like to have the TV inspected / repaired, please contact your nearest service centre (details below).
ApplianceCare Exeter
The Repair Centre, 4 Grace Road (South), Exeter, Devon, EX28QE
Phone number: 0871 200 6625
the answer i got was unsatisfactory having to have someone collect my TV for a price and then look at it for a price then have it fixed for a price totaling more than a price for a new one, you only have to look on line for common problems with Samsung early models (using cheap parts) I am so upset with this I am no longer going to purchase Samsung ever again Samsung a so called major company, who i thought would have great customer care but who only care about taking customers money, I as an individual work very hard for my wages
and thought i was careful in choosing to spend (invest) that little extra to get the name and better product OBVIOUSLY I WAS WRONG

Dear sir,
First of all I want to send u my congratulation for your kind brand in Egyptian market and all the varieties and merchandising mix u do. Iam really happy all my life to deal with your lovely brand specially in mobiles and T.V., need to tell you also that all the environment around me (family and friends)has many uses with your varieties you demand. But for sorry we can’t find anything completed, I think you have a big problem with the human factor in your company in customer service who deals with clients, because I will tell you my bad experience with them, lately I have a big problem with your maintenance agent in mesaddak street in Dokki , they are really irresponsible, and I can also say they are impolite and don’t know how to talk to client. because I have mobile still in the guarantee period and I had a problem with it so I gave it to them to fix and they do and put new software so it works for one day and stopped again and when I went back to the branch they took it and call me after 2 days and asked me to come , after that they told me that there is a liquid inside it long time ago and it needs maintenance with around 98%of his price so no need to do it, I tried hardly to tell them that it not happened and if it is true you should discover this since the first time , they badly said we will not do anything and you can go wherever you want to the or any place else. I couldn’t believe what I hear , is this the image of the big company all over the world and in Egypt. So I decided to send this letter just caring for the big name you’ve been built in many years and to give some attention to this factor which can destroy the company success. and also I know that you will take a quick action not just for me but to save your name from scratch in the market.
– attached you will have a copy of my mobile guarantee data.
Thanks a lot , hope to hear from you soon.
Ehab EL touni
Mobile : 01001411004
E mail : Ehabadel1963@yahoo.com

I bought SAMSUNG GALAXY S3 from mobility (S.T.C) in September 2012, i worked fine for one week after that it started getting stuck all the time and it switches off automatic. I taught its OK not a big problem but after two three weeks it stopped catching signals from the servers , so i went to the same place where i got that phone and complained about it. The mobility people at Scarborough town center location were bad , didn’t help me with it and no proper customer service over there. So I went to a different location so they sent the phone to factory, they took one full month and the phone came back finally. But the bad news is that after one day the phone had same problem again. Not catching signals and actually the factory people didn’t fix regarding getting stuck. Totally i wasted $680 on the phone , $60 for changing the simcard three times and $10 for renting a phone. SO I wasted about $750 on a Samsung product which didn’t even last a month. So everyone when buying samsung products be careful.

Purchased a Samsun dishwasher from Futuer Shop in |Apr 2012. It stpopped working in October 2012.
It appeared the pump went as water was getting into the dishwasher but not going to the sprayer.
Called Samsung and reported the problem. We were told they would have a local repair person come out to have a look at it first.
The local repair company was having probelms getting paid from the middle man so they refused to come out.
After we reported that to Samsung they decided to give us a refund instead. They refused to do a store credit or replace the unit.
We were given a customer care person to deal with and that was when things got even worse. They did not arrange for someone to come and get
the dishwasher until after numerous phone calls. |They would not release the refund until they picked up the dishwasher. The company finally came and
got the dishwasher after numerous phone calls. One week later the refund had not been sent. They were not truthful about anything.
The customer service was a joke and they did not work with Future Shop at all on resolving the issue. Samsung is not a reliable company and the customer service is horrible.

I brought the mobile last month.
While hearing songs if i use my internet means i cant hear it continiously there is some distrubances.
Mostly it shows no tower symbol in my mobile only.
And it shows a message ” RESTART YOUR MOBILE AND USE THE SIM ” even the sim is already inserted.
If i put my mobile in GSM/WCDMA means it take more time to change the 2G to 3G or 3g to 2G.
I am not installed more applications but my the mobile speed is not good. Even it take more time to type a message.

My name is kaushik das , phone no 9835445609 , i bought a 22 inch led pc monitor on 9.01.12 from lalani computer Kolkata, serial no is ztz2hmbba01363. But last three months it’s giving me problem there is a huge patch on the left side of the screen and it does not stay on for more than 5 mins.

Dear Sir, I have purchased samsung mobile- model No.GT-S5302 at Sri Vani Mobiles & Electronics at Eluru West Godavari, Andhra Pradesh, India on30-09-2012. Today, I have lost my phone while travelling in bus. I requesting you to stop all services of my mobile.
Details :-*IMEI-352989/05/1071218/7
*Battery No.-LCIC80105/4-B

Dear Samsung, I have you camera sl600 love it used it in my business. The the charging cord went bad. I called and with in 2 weeks they had sent me a replacement. I used it once and the next time I went to use it a yellow light was flashing and I once again contacted your company. via online chat.letting them know what the problem was after about 45 minutes that person agreed to start the process and I would get my part in 5 to 14 day. Now today for the 3 time I am being told that the ticket has been reopened and the part will be shipped I am really disappointed with the process for my replacement part.
As much as I love the camera I do not think I will purchase any more samsung products. I have been with out my camer for a month now and have missed a lot of wonderful pictures. Like I said before I use it in my business. I have copied the emails from Samsung for your reference.

I wanted you to be made aware of my recent experience at the Samsung Experience Store in Eaton Centre, Toronto Canada. I went to take in my broken A5 (2017) phone that I bought in December (2017) and was having issues while I was on vacation.
The employees on the bottom of the store were friendly enough but it all went downhill after I went upstairs. There was one employee at the service desk, he was seeing another customer so I stood by the counter waiting. There was no greeting, no "I will see you in a minute." Fair enough. But those customers left and this service guy still deliberatly ignored me. He answered the phone and went to the back a few times.
After about the third time he came back from the back room after about 20 minutes he decides to help the guy who came way after me first. Saying it "will just be a minute". I am a very patient person and if it was just this that happened I wouldn't have bothered complaining.
So I drop off my phone for a repair after he finally decides to talk to me and treats me like I'm a waste of time and space. I mention that the touch screen stopped working when I was on vacation. Everything else about the phone was working perfectly even the lighted part of the screen. It could be because I got caught in a rainstorm but the phone screen didn't seem to stop working until a day later. It's only 6 months old and I hope it's a fixable issue. They say sure we'll have our techs take a look. They mentioned if there is water damage on the inside of the phone that is not covered under warranty. Hence the careful phrasing "water resistant" not water proof, but I have hope, because this is the first time it's gotten wet and surely one rainstorm won't damage the phone. And I started having the problem days after the incident. "Come back in about 3 hours." So I went away.
I must mention the employee who helped me when I got back, was very lovely and helpful. He goes back to talk to the tech and says sorry they found liquid damage on the inside of the phone, so I new screen will cost you approx. $260. I say "okay I'll think about it." And it takes them about another 20 minutes or so to give the phone back to me. This makes no sense due to what happens later in the store.
Fast forward to me driving back to my home in Waterloo. I decide to take it to a Samsung Authorized Repair shop. Little do I know they open my phone and find NO SIGN of liquid damage. Meaning the people at the Experience Store did not even bother to open my phone. They made an assumption, told me they were doing something and did not bother to do their jobs. Now I'm a poor student, so imagine my surprise when I find out that my phone could and should be fixed under Samsung warranty but they did not bother to check.
I am so disappointed in the Samsung brand and this store. I should also mention, this is the first time ever I have contact the company itself to complain and I have working in customer service so maybe the first guy was just having a bad day. But to me this whole situation is unacceptable.

about my Samsung S7edge that was handed in at one of Samsungs repair centres to replace a screen. It was done in January. Now the repair centre closed down, I have no phone but still pay for my contact. Since feb I tried to resolve the problem and they are still busy with it. its 6 months now and still nothing. even the manager at the complains department said he don't know what to tell me anymore. This is really unacceptable and I need it to be resolved.

Mare bill no.4263465687 service centre no. 0008350794 10 din se mare phone service centre ma para ha.sir 10000/- dam ka or ek mobile rakhna mare liye possible nahi ha so sir please help me.my mobile no is 8942983184

good day
I bought a Samsung z4 in January 2018 I am starting to learn the difference of it and android once but now I have been having an issue with the back button as I have to restart the phone for it to work almost every day not sure how many times a day. the issue of me taking it back to edgars for repair is I will have a stay for two weeks or more without a phone.

POOR PHONE SERVICE
TO WHO IT MAY CONCERN
As I have what I think is way too many problems. I would like my refund and an exception to policy and authorization to return the two phones that I have with no penalty. I am 77 years old and cannot afford to have my limited funds tied up my your company.
I am very unhappy with Samsung. For over a month now I have been trying to get my refund back. You can look at my account Edintex@satx.rr.com. Of one error Edintex@satx.r.com
I ordered two phones or at least that is what I thought But I received 4 Samsung 9 Cell phones.as charged on 5/19/2018 841.09, on 5/18/2018 841,09 on 5/18 2018 833.51 and again on I was charged 833.51 on 5/18/2018
On 5/19/2018 7,58 paid for return label returned one phone on that label
Another phone was returned as I did not sign for that phone
I currently have two Samsung 9 phones numbers 358212090002055 358212090006767 One was Violet and the other was Coral Blue
One order number was DJ03WO0SS I do nor have the other numbers. As my computer had a hard drive failure .
06/01/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA Refund 833.51
05/19/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -7.58
05/19/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -841.09
05/18/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -841.09
05/18/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -833.51
05/18/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -833.5

I bought a brand new Samsung note 8 in September 2017. Not long after, I dropped the phone 3ft on to CARPET and it caused a hairline crack. That’s my first complaint. Second, this month, June 2018, the phone went dead and no charger would work. It wouldn’t come back on. Nothing!! I contacted Samsung and was told it was a known issue and it was under warranty so it would be corrected. The tech guy I talked to asked if it was caused by physical or liquid damage. I said not to my knowledge but it does have a crack that happened right after I got it but it has worked for months up until now. He assists me in getting a shipping label to send my phone in to the repair center. Next thing I know, I got a bill for $658.19 to repair my phone because it was not under warranty. Come to find out, the small crack voided the warranty and NOTHING was said about that when I was talking to guy about the issue. They sent me my unworking/unrepaired phone back. I’ve got a $1000 Samsung paperweight now. Not to mention. I’ve got a baby on the way and that phone was my only way to get a hold of anyone Incase anything should happen. Im borrowing a phone now. I still owe Verizon $560 for that non working note 8. I’m stuck paying for a phone that doesn’t work, and the reason it doesn’t work was beyond my control.

I would not even rate it bought a washer and dryer 6 months ago and the dryer broke down. Service is a nightmare. Would not come and fix it.took for ever to get reimbursed. Thes__hit we had to go through to get it.im telling everyone I know and don't know about it I would rather wash my clothes in the creek then ever buy another Samsung product of yours again.larry

I would not even rate it bought a washer and dryer 6 months ago and the dryer broke down. Service is a nightmare. Would not come and fix it.took for ever to get reimbursed. Thes__hit we had to go through to get it.im telling everyone I know and don't know about it I would rather wash my clothes in the creek then ever buy another Samsung product of yours again.larry

My phone updated yesterday. All is good except I am having a problem keeping the badge numbers on my notifications after either just opening the app and not the actual message or one of the notifications or if I dismiss one of the notifications on the bar. It is important in a lot of instances to have it shown how many notifications there are within that app. Not sure why ya'll thought it was a good idea to dismiss the number of notifications before even opening the message. I've tried multiple things, read multiple threads to try and fix this problem but nothing is working and I see it is a part of the update. If ya'll could go back to showing the number of notifications until the user personally decides to do away with the badge numbers or actually going into that one thing to dismiss notifications separately.

Dear Team,
Service Request Reference No: 4259802563
My Samsung Refrigerator was purchased in April, 2012. Since last 3/4 months, our refrigerator has some ongoing issues of cooling. In March, the engineers came and solve gas leakage problem (that is what they identified and claimed to solve it), charged me heftily now again in one months time, it is not cooling.
Another technician came to our place yesterday investigated the machine and said since you are putting untensils with water to make it ice in freezer section, our fridge is not cooling. How rubbish ? When we tried countering his explanation, he started giving us lame execuses and compared old timer products Vs new products.
We did not want to argue with him so let him go and waited for another day without keeping anything in freezer section to see the effects.... The result was same no cooling effect and no ice cubes in ice tray.
I want to register a complaint against this technician - Alpesh Patel and Samsung for their poor service.
Regards,
Pinkal Soni | 9909000361 | pinkal@sevennhalf.com

I got two Galaxy S8 back at the end of Feb 2018. I started having problems with the chargers not even a month later. I requested warranty on the chargers and wires after it was diagnosed by their own technical support. I am still waiting for the charging wire. I have spent lots of hours of my time on Online Chat and phone calls with Samsung trying to figure out why it has taken over a month to solve my problem. I keep getting the run-around about how long it's going to take and why I wouldn't get it all at the same time. There call centers are all outside of Canada and the USA so the people have no idea whats going on. I have requested a manager numerous of time and I only get the on-duty supervisor who says there is nothing he/she can do. I am still waiting for them to resolve this, but I don't think I will be buying another Samsung phone any time soon.

Did a bios upgrade on my Samsung Televsion today which did not go well. I called tech support but no one that I spoke to their could help me either. Totally untrained with no resources and no way to even begin to help the customer. Eventually, I was able to resolve the problem myself. As a result of this I emailed all of the Samsung Senior Management in Japan about my terrible customer service experience. Twice in fact. Any company with this pathetic of customer support is on the way out. Drop the stock now if you own any. No doubt on Monday a lot of people in Japan are going to have a bad day! Hopefully, they will get fired because none of them are doing their jobs.

I called your customer care on 4-2-18 and explained my mom and dad bought a Refrigerator in 2016 four months before it was installed in their new home which the refrigerator was installed in February 2017 by HH Greg which now it out of business. I explained there are numerous bulletins on this refrigerator and in February the ice maker when bad which you replaced under warranty. In April we noticed the freezer was not working in which we lost the entire freezer full of food. My daughter Cheryl Peach called into customer service explaining everything above and she offered to send a repair person or get the entire purchase price back for our inconveniences. I decided with the problems I had already experienced I would choose to Get a refund and purchase a new refrigerator and my daughter sent the receipt in and the lady from your customer service called my daughter with Refund Order Ticket # 4147177211 and with the amount of refund being $1,495.99 and that in one to two business days Samsung would call with how she would want refund either by direct deposit or Check. The email I sent receipt to was Snaecr_g45@sea.samsung .com and she said it was successfully received. She then called back a 2nd time to confirm address was still the same as receipt. Yesterday I sent email to confirm when they might receive the refund and customer service informed me it was denied for being out of Warranty? No one ever called to tell us such and knowing we were purchasing a new unit depending on repaying for a new product with the proceeds of this refund...... You have no one that services this area for Samsung and then your customer service is the pits.... If this is not immediately remedied I will be contacting an attorney or taking you to small claims as I still have the voice recording of the refund that was promised to my daughter. My daughter also asked if they would want the old refrigerator back and your customer service said no have Lowes dispose of it when they deliver the new one. As we still have the old one that is barely over a year old after installation. I will never purchase another samsung product as you CLEARLY don't stand behind your product for the price you pay.
Hopefully your will remedy if not I will be seeing you in court with my voicemail your customer service left as proof of refund.
Thanks
Pat and Bobby Flora

My Samsung Galaxy S8 died during a call. It would not start, charge, soft reboot or hard reboot. I was instructed from Samsung to send it overnight and they provided a UPS pickup ticket. I delivered it to s UPS store and they received it the next day. It sat for three days. I received an email stating they were repairing it and it would be 3-5 business days to return it to me. They then sent another email 2 days later saying they had my phone on hold waiting for back ordered parts. I then received an email stating they could not repair my warranted phone and were going to send a refund, after they contact me with in 24-48 business hours. That time frame was not followed and I have been on a constant phone loop with Samsung from 800-Samsung to an ECR and then to parts who immediately route the call back to 800-samsung. this continues until my patience fails and I hang up. All I am interested in a new S8 or refund of $672, which is the purchase price I paid for the phone.

Do not like new update for note 8. You took away the option for text tones for contacts. I will be looking for a new phone because of this. I need this feature for work and this was the dumbest move ever. Hundreds of thousands of people are not happy about this. Needs fixed or lose customers

I bought a refrigerator from HOME DEPOT in july 2017. Less then 30 days later it stop staying cold tempt goes from 40 to 50 . I went to store and they did absolutely nothing. All they did was give me your customer service # I will never shop there again I have called your C.S.Aug Sept Oct Nov Dec 2017 JanFeb March 2018 .No one has every call or e.mail with any information You do not have the best C.S. department This whole situation has been unbelievable . No one has offered a repair person or just bring me a refrigerator that work This needs to be made right case # 4145812762 e.mail mariannemeek@hotmail.com P#6164604581 Marianne meekhof

I bought a Samsung dryer in February of 2017; 2 weeks ago the belt broke and it cost me $180 to have it repaired...how disappointing.
The repair man told me never to buy Samsung appliances since he receives numerous issues for repairs for your products.
I did not register the (dryer) appliance as your unfriendly website would not accept the serial number...I tried shortly after the purchase and again recently.
No more Samsung appliances for me!

I made the horrible mistake of buying a SAmsung dishwasher from Best Buy. It never really worked, we keep calling fr issues and they came out and keep replacing parts. Then, the last fail I called and it was just "a few days" outside warranty. We should have keep the unbrand 1960 dishwasher that was in the house before because at least at worked.
I will never buy another samsung appliance again!!!

I traded in 2 phones in December 2017 for 2 Samsung galaxy note 8.In February I was charged $200 because they can't find one of my trade ins.I have called almost daily for 3 months and have been transferred all over the place including overseas. I am always told the person before either didn't fill out the correct request or did not file it with the correct department. I have spoken with numerous people and supervisors. I am told to call back in 3 to 5 days. I call back and still no resolution.I have held off disputing the charges hoping to resolve this but have gotten no where.I am a loyal Samsung customer for years but I will be reconsidering this. I have gotten no where but the run around.

I bought a 65 inch 4K TV that was no longer able to power up after just over a year; therefore being out of warranty. However, I was given a one time accommodation to have it fixed. Every time I contacted a service center, in which I was told to arrange the repair, they informed me that they do not service my area. This went on for a few weeks; and several service centers. I kept trying (via telephone and chat) to rectify this situation with your support personnel, and EACH time I had to start all over again trying to explain the situation; just kept going in circles. Finally, due to pure frustration and anger I just gave up and decided to just discard the TV; which was just about 2 weeks or so past the warranty period. So I ended up buying an LG (which I should have done from the start as I have other LG products that have never caused me problems, but thought I'd take a chance on a Samsung TV.....BIG MISTAKE!!!) I also had a new Samsung BluRay player (that I bought at the same time that I purchased the Samsung TV) which was new and working. However, when I discarded my TV I was so frustrated with Samsung that I threw the DVD player away at the same time. just so I would not have ANY Samsung products in my home. And, I 'never' will purchase ANY Samsung products again!!
To have Service Centers that will not honor your products due to distance (do not want to send a technician as it is out of their range) is absurd. And one of the Service Centers that 'was' in my area (less than 10 miles away) said that they no longer provide service for Samsung products (perhaps due to the fact that their products require too much service). Anyway, as stated above I will never buy 'any' Samsung product again. Also, I have told many of my friends and relatives about my experience with Samsung, so it is likely that they too will not take a chance on any Samsung product either.
All of this took place a few months ago in January 2018. However, it has taken me this long to express my feelings regarding my experience so that I can let my anger and frustration abate. Not that you will, but you can review all of my correspondence with Samsung regarding this issue. I am now, and will always be from this point forward, a loyal LG customer. My experience with Samsung has been the most frustrating and annoying one that I have 'ever' had with a company in trying to get an issue resolved; to have one of your products fail in just a short time tells me a lot about the quality of your products.
Never Again!!
Mr. Peterson

I dropped-off my Samsung Galaxy 8 phone to have the broken glass replaced and during the repairs, the UBREAKIFIX Samsung Authorized repair store technician deleted programs/aps on the phone that permits the phone to compete outbound calls and receive inbound calls. The phone was working properly prior to the Authorized Samsung UBREAKIFIX repair technician tried to repair my phone. Now, I have a Samsung Galaxy 8 phone that's unable to complete outbound calls and receive inbound calls. Of course, UBREAKIFIX technician and store manager claims, it was not their fault that the phone they fixed doesn't work. They replaced the glass as requested. This scenario is truly ridiculous. Please in the future, Hire Competent repair personnel that know how to repair devices without causing additional damage to a device and then they claim their repairs did not cause the device to operate properly.

My washer is only four months old and quit working. Called their customer support and they were closed! Went online and talked to someone on their chat line. Had me jump through numerous hoops to self diagnose the problem. Gave me a number I could use if the problem persisted so I would supposedly not have to go through another 45 minute ordeal. The problem persisted so I called back and gave the number. Nope. Had to go through the same hoops and questions as before. Another 45 minutes later problem still not fixed and no appointment for anyone to come to the house to diagnose. Went through this AGAIN and this time, after another 45 minutes, was finally given a link to supposedly set up an appointment. Filled out all info on the link and waited............... I finally got a call two days later. No appointment though. Gave me more hoops to go through to troubleshoot and self diagnose. Did not work (of course). Had to call them back. Finally got a name and phone number of the company who does their warranty work.....they are in another state!!!! The soonest they said they could come and check it out is over a week away! This would be almost two weeks since the washer quit working. In the meantime I am stuck with a new washer that doesn't work and a pile of dirty clothes. I will never purchase a Samsung again.

First of all, I need to apologize to you! Because I don't know your display is unwelcome children to play it.
So my child (2years old), he was in your Hong Kong Kowloon Bay branch to play the VR joytick display on March 13. And without my knowledge your display is unwelcome children to play it. And then your staff is very serve faithfully to guard the VR display and immediately to stop my child and severe to scolding my child.
Actually you should very appreciate your staff to guard your open to everybody (ONLY UNWELCOME CHILDREN) to try it the display.
And I talk with your staff same day, he say my child to put and drag the VR joystick rope and put out the length will give rise to the burglar alarm to come up. But as per my handmaid inform my son only take out joystick within 5 second and put out the rope length is very short, but your staff already very severe to scolding my son.
In the meantime, I really want you to help and check with your HK - Kowloon Bay shop the CCTV. I want to know my son take the rope is how long and he play how long time, why your staff need to severe to scolding my son. Do you know because your company unwelcome my son to play your display (I don't understand why no to show do not welcome children to play your display the instruct) and severe to scolding with him. Therefor my son is very fear and cry every day.......... Don you know the serious.......... so we must to know & check your CCTV and then we really don't understand why your company unwelcome to you your display, this is child discrimination?
And I hv check with HK office is don't to check and just ask me to call back your Kowloon bay shop................. I really disappointed your HK CS the handle method.......

Samsung. Wa456drhdsu. Washing machine vibrates when spinning very hard it's shut off this machine doing the same thing over and over Baugh from brands mart in wpb florida on 6/15/13 for $720,67
561 ,729,2794 or561,541,4669

Samsung. Wa456drhdsu. Washing machine vibrates when spinning very hard it's shut off this machine doing the same thing over and over Baugh from brands mart in wpb florida on 6/15/13 for $720,67
561 ,729,2794 or561,541,4669

Samsung. Wa456drhdsu. Washing machine vibrates when spinning very hard it's shut off this machine doing the same thing over and over Baugh from brands mart in wpb florida on 6/15/13 for $720,67
561 ,729,2794 or561,541,4669

I am using a lot of Samsung devices. 10 months ago I bought a Samsung TV 4K 40" ( at this moment not sure for the model full name ). Since me and my boyfriend are working every day, and we are out almost all the time, the TV is turned on 6-10 hours per week (max ).
6 days ago, the TV suddenly lost the image and there is only sound. So all we were able to see was black screen. We tried to follow the instructions on the official Samsung site for solution ( https://us.community.samsung.com) and since it seems the problem is in the TV, that means our TV will need to be serviced.
As per that I called first Samsung call centre. They took my details and they said they will reach me. Now, this is 4th day, that I receive their answer that they are waiting for the parts necessary for the TV. IN THE CAPITAL OF BULGARIA, SOFIA, WHERE THE POPULATION IS 2.000.000 PEOPLE, THEY ARE WAITING FOR THAT PART 4 DAYS ! But, that is not the biggest problem.
Apparently, the servicers are working in the same time as the clients and not working on Saturday ( I am human also, I understand Sunday they need to rest.) . So, the normal working time in Sofia is usually 09-18. My working time is 10-19.
AND THEY WORK UNTIL 18 TOO. IS IT NORMAL ??? even if someone is working till 17, in this big city, you need at least 30-40 minutes to get home. And every other normal service is working on Saturday too, since the service is build to assist it's clients as per the need and the type of the service. And this service is working 5 days, in the period when the clients are at work and cannot stay at home and wait for this ...AMAZING.
0 STARS FOR SAMSUNG, FOR EVERYTHING related with you, Until few days ago, I was thinking the opposite.
I am waiting for the "TECHNICAL SUPPORT " THIS DAYS, AND IF THE PROBLEM PERSIST I WILL FIGHT FOR NEW SAMSUNG device.

i purchased a mobile model numberSMG955F from digicel Tobago.I made two phone calls and the phone went dead.I took the phone back just after 30 days.I was informed that I had damaged the phone port and charger and therefore warranty void.I took the phone to a place that repairs phones who stated they could find nothing wrong with the phone in particular no damage.I have had numerous chats with Digicel Customer services in Trinidad.I have now taken the phone back to Digicel who will check the phone again.All this has been exceedingly onerous and to date I am still without a phone

I have been going back and forward for Samsung Promotions department since May 2017... They offer me 2 Reward Certificate codes and I was only able to use 1 code and as of today I'm still getting no more with the customer service department my claim#84112 and the rewards code are (KKKBHZMAZ & KK8GHZBAZ. When I purchase 2 of the S8 and back in May they in the offer the Gear VR for each phone that's where the Reward Codes were offed. This is very much unprofessional for the Samsung Promotions department to treat there customers like this and I'm very much upset...
Here are the 2 phones lines 201-993-2523 and 201-905-4848 (which this line has been changed)
Thank you

We bought a new Galaxy S8 phone for my husband on Black Friday. On the day after Christmas, the phone would not turn on. We called Samsung Customer service and were advised to take it to be assessed by a local business. We did as instructed. The business said the phone was completely unfixable. We called Customer service and were advised to send it in to be replaced. They provided a shipping label to send it via email. We sent it to the address and waited. The phone had been signed for on Jan 2. I began to call CS again a few days later. No one had any idea of what I was talking about. So, I drove to the location on the shipping label. It was a Samsung site, but they "don't accept phones there". I had to call the police to get an answer because they refused to talk to me. The officer found out that they may receive the phones, but they ship them somewhere else, but they don't know where they would ship it. I have spent HOURS AND HOURS since Jan 2 attempting to get resolution. I have been told that they had to find the phone first, well they did. They I was told that they have to assess it, well they did and confirmed it will not turn on. They then said the replacement phone would be here in 5-7 days, 3 weeks ago. I called again last week, I was told 2- 3 days, Still nothing. I have asked for tracking number, I get nothing. I spoke to a lady named Veronica this week who assured me she would work on it and get back to me. She gave me false contact information. She also requested that we get something from Sprint showing the device had been activated, which I did by driving to a Sprint store for her and emailing it. I have tried to call customer service again, and they want me to continue to repeat every detail over and over again. It's like groundhog day with this company. We are at a wall because we aren't able to get any resolution. During all of this my husband has been in the hospital at least 50 percent of the time, or we are driving to another city to go to a different hospital because he is cared for between 3 hospitals that are 5 hours apart. Whatever happened to customer service?

I ordered ear buds from Samsung direct in OCTOBER, it is now FEBRUARY and I still have not received the product I PAID FOR in OCTOBER. I have made numerous phone calls and spent I don't know how much time on hold being told that there would be an investigation into the matter by the "investigative team" and it would take 30 days. Well we are on the 4th month of investigative work and still NOTHING???
My order reference is 558364 and my investigative number is 795027.
Please, for the love of GOD, help me with this matter so I don't have to call back AGAIN.
Kerry Evans
1792 FM 256 w
Woodville, TX 75979

My complaint is YOU DONT HAVE ANY CUSTOMER SERVICE....I purchased a Robot Vacuum...used it 5 times and already crapped out. I have gotten the, "OLE` RUN AROUND" from about 5 customer service people. NOT my dept...I`ll Transfer you to someone that can help...Hang on... This has been going on since 10 am this morning. I started with "chat"...what a joke that is...You have set up a great system to get rid of someone needing help...just keep transferring them to some one else and they`ll go away. I don't expect ANYONE will contact me. The less customer service you give the greater your profit. Your customer service "SUCKS"....Don`t worry tho...I`ll advertise for you. Your ROBOT Vacuum will be in with the trash Thursday morning.
LEE WENZ

Do I have to even give it one star?
My 3 year old Samsung washing machine developed a leak about a month ago. The repairman found the hose that was leaking, but the replacement hose is "NLA" or "No Longer Available". I've been dealing with Samsung customer service for over a month now and getting no where. I have posted a video on YouTube about my problem and will try to link it here. https://www.youtube.com/watch?v=LVowmXNUAbw

Hi
I have a Samsung GALAXY A5 .It is on contract with CELL C I have the phone for 1 year and few months about 2 months back the phone went in for repair! The battery swollen up the phone got very warm at times.I'm using the phone every day for work and private and it started getting warm again (VERY WARM)! I even got a message the device is over heating and I turned it off! I'm unhappy with my phone it whas in for repair I whas without a phone for a week!! and now it's giving problems again! My phone is still new and I'm having all this problems now!! So now I have to take it in again for repair(for how long this time before is gives me problems again! Or if the phone burns out what then!!!!!
I belive that SAMSUNG'S phones dount just last for 2 years!
Please help me if you can!
Thank You
Shantelle Du Plessis

I purchased two washers and two dryers (Samsung). Two orders. On the same date at Home Depot. The second order was delivered in a timely manner on the original delivery date. My first purchase delivery date has been changed eight times. No one at Samsung can give me definitive answer (why). Same name, same purchase payment. Samsung is incompetent to the highest degree.

Most of my things in my house is samsung . Have . a double door fridge with ice and water despencer i delt with a couple of chancers then decided to have it done through samsung wat a desaster i have emptyed my fridge 3 times every time samsung is coming and never comes what contractors are used to waist peoples time then i will rather get that guy from the street to fix my fridge before using samsung your company is a waist of time and money and will never buy a samsung ietem in my life again

Dishonest customer service and repair centers. Lied and destroyed my Note 5 phone.

Placed an order for kids tablet on Nov 17th and since hasn't been shipped or my complaints been resolved. I've emailed several times with the promise back of Samsung handling this promply but to no avail. Its been almost a month since the order was paid for and confirmed, but still no shipping details. This is ridiculous and will never purchase from Samsung again

Fraudulent Warranty by Samsung Pakistan.
I purchased a side by side fridge made by Samsung last year in December. This fridge comes with local warranty, almost a month back its performance start deteriorating. Last week I called their customer care number and after getting 3 different call numbers I eventually reached their call center. I was told that I will be contacted soon by service person that I was on last Monday.
They visited my house, checked the warranty card which is available with me and told us that fridge has issue of gas leakage (within almost 11 months) and they will have to fill gas and repair leakage for this. That they will do by next day, but on next day I received a call from them asking additionally for purchase receipt of my fridge that I don’t have with me anymore. When I told them I do not retain purchase invoices and it is not required either, they said our Company has made this policy 2 months back.
I read through their warranty card very carefully but did not find a single work about availability of purchase receipt to claim responsibility. While they are denying me my legal right.
I want your support, to stop Samsung Pakistan from fraud with their customers. To start they should provide quality products that don’t falter within 1 year and if at all it happens, they should honor their commitment as per warranty card.


Our 4 yr range almost burned my house down due to an electrical defect in the control panel. Thankfully I was home and it was during the day.
Said they can only send a repair man out. I told her there was no way that was going back into my home. My children could've been injured or worst died. Very disappointed.

Purchased two refrigerators and are having problems with both freeing up everything in the refrigerator. Have service agreement and this is 2nd time they are out on complaints. Ordered part two weeks ago and still have not received a all back for service. Now 2nd unit having same issue.
What do I need to do to replace both refrigerators? .Service company is the worse!

I bought a 40' HDTV in December 2016. A few months ago, my TV was struck by lightning, even though it was plugged into a surge protector, and it fried the TV. There is no power to it, even with a new power cord. I have even tried multiple outlets and still nothing. I contacted Customer Service about it and a ticket was filed to get it repaired. It is now 3 months later and the TV still is not fixed. I have talked to numerous agents and was told the TV was covered under the warranty and would be fixed. Nothing was ever done. I would call again and go through the entire process....and still nothing. Finally someone called me and told me the TV would not be fixed under the warranty because being struck by lightning was something I could have apparently prevented and therefore the TV damage was my fault. She told me they would sent a repair representative out to fix it and I would have to pay for it, but that didn't happen either. I reached out to customer service yet again and talked to someone who told me the lightning strike WAS covered under the warranty, but he could not send a repair tech to me because the TV was only 40", but if it was 42", he could send one which is about the dumbest thing I have ever heard. I would have to take the TV to a authorized repair center and the closest one he could find to me was in Melbourne, FL which is 4 hours from where I live!! I refuse to drive 4 hours to get a TV fixed. After refusing that, he all of the sudden started finding closer ones, the closest being an hour and a half away which is still too far to get a TV fixed. Samsung Customer Service has been completely ridiculous and untrustworthy, probably the worst customer service ever. At this point, I am done with Samsung and will go with other companies that have legit warranties, actually stand behind them, and have products that are actually worth the price. Samsung has done nothing but lie to me and refuse to help the customer at all, just gives run around answers with no solutions.

I bought a washer in July of this year. It is broken. The technician is coming out again for the second time . What a horrible product you are selling. It is a front loader. I have spent hours on the phone. I have mountains of wash and spent lots of money and time going to the laundromat
I wish I would have read the reviews. It is difficult for me to make payments on a broken new product. No one seems to care at all at Samsung what difficulties people experience with terrible products. This is really bad especially with a new product. I have offered for Samsung to take back this washer and replace it but Samsung doesn't want it back either. Its an almost new product so why should the headache be mine and not yours? I am still paying for a BROKEN machine.

My Samsung phone is less than 1 yr old. The display screen shrunk up to about 1/16 of the screen size. I am a Sprint customer and had purchased the phone thru Sprint so I stopped at our local Sprint store(Dickson city PA) to see what could be done. They inspected the phone and said there was no damage so i should have no trouble getting the phone replaced. They printed me off a receipt and told me to contact Samsung. My initial conversation with one of your operators was on 11/9/17. The woman fumbled thru the conversation and never once mentioned a charge for repair. I sent the phone in and received a bill for 177.48$ stating the phone was not under warranty.This morning I received a from Samsung asking me to pay the bill. The woman was extremely hard to understand. I immediately asked to speak to a manager. The call was at 9:30 am and I was told there was no manager there yet. I asked when she would be in and for her name and direct phone number she suddenly became available. The supervisor's name is Jessica. I began to tell her my story and was interrupted by her to tell me that the phones screen was damaged. I told her it was not sent to them that way and that the phone was always kept in an otter box like case with a built in screen protector and that if one of your technicians broke the phone I was not going to pay for the repair. She told me it was received in that condition. I told her to send be back the phone with out the repair. She became even ruder as she asked me to confirm the shipping address. At that time I thanked her for her help and as I began to say "Have a ..." She hung up on me!
I was completely surprised that someone in a supervisory position would act so unprofessional! I will have to replace the phone but it will not be with a Samsung product! My repair ticket # is 4145872747 if you would like to check on just who is representing the Samsung name.
Thank you for your time
Christine Propes Cross

I bought a 40' HDTV in December 2016. A few months ago, my TV was struck by lightning, even though it was plugged into a surge protector, and it fried the TV. There is no power to it, even with a new power cord. I have even tried multiple outlets and still nothing. I contacted Customer Service about it and a ticket was filed to get it repaired. It is now 3 months later and the TV still is not fixed. I have talked to numerous agents and was told the TV was covered under the warranty and would be fixed. Nothing was ever done. I would call again and go through the entire process....and still nothing. Finally someone called me and told me the TV would not be fixed under the warranty because being struck by lightning was something I could have apparently prevented and therefore the TV damage was my fault. She told me they would sent a repair representative out to fix it and I would have to pay for it, but that didn't happen either. I reached out to customer service yet again and talked to someone who told me the lightning strike WAS covered under the warranty, but he could not send a repair tech to me because the TV was only 40", but if it was 42", he could send one which is about the dumbest thing I have ever heard. I would have to take the TV to a authorized repair center and the closest one he could find to me was in Melbourne, FL which is 4 hours from where I live!! I refuse to drive 4 hours to get a TV fixed. After refusing that, he all of the sudden started finding closer ones, the closest being an hour and a half away which is still too far to get a TV fixed. Samsung Customer Service has been completely ridiculous and untrustworthy, probably the worst customer service ever. At this point, I am done with Samsung and will go with other companies that have legit warranties, actually stand behind them, and have products that are actually worth the price. Samsung has done nothing but lie to me and refuse to help the customer at all, just gives run around answers with no solutions.

I have a concern with my device Samsung Galaxy S7, In the past I've had good experiences with other Galaxy devices this one was bought for $480 new and it's nothing more then just a paper weight I went threw Verizon for service and my device wont operate correctly when I went back to the store they told me the device is defective my screen is smoky and not clear and my side key's are sticky preventing me from using my phone properly when I need it the most, slow reacting. Please I'm looking for a replacement phone, this device was given to me for my birthday by my father and he had the proof of purchase, it was a gift. That is the reason my I'm sending this email, my father is deceased. This would mean a lot to me to have a functional device. Please Edward Earles U.S. Navy Veteran
4626 Grand River
Detroit, MI 48208

Battery can not fully charge (stop at 91) CAN'T GO UP TO 100%.

We have been struggling to get our refrigerator repaired for 3 months now. We are situated in Kimberley, Northern Cape. The refrigerator was couriered to Upington to be repaired. Now, at last, it has been repaired, but now they hold us liable for the labour of R650-00. This is unacceptable and was never told to us from the start. We need the refregirator immediately, because this is now bull.... that it has already taken 3 months and now all of a sudden new excuses.

We bought Samsung 65in curved LED LG Smart TV 3D we bought it on the 28th of December 2016 it arrive 2016 December 30th. October 20th 2017 the television went out we have sound but no picture we have contacted them we have sent all the receipts and still they say it is out of warranty as of 2014 when we did not purchase it into till 2016 and it was brand new it is not our fault that it's set in a warehouse for 2 years or 3 years like a lot of products do but that doesn't void my warranty and now I'm stuck with a 65 inch television that I can't watch I paid cash through PayPal for this television of $1,500 and I've proven all the receipts and still no satisfaction I will be going to the Better Business Bureau and also filing a claim in small claims court if we cannot get this resolved in a timely matter
Have feedback for Samsung?
Thanks for your feedback!
Sorry. Please try again later!