Samsung Complaints Continued... (Page 6)

We bought a refrigerator in April 2012 and it stopped working in October 2012. We used the warranty service and Samsung Tech (NISI) telling us is Defect Air Compressor and need to get replace. But NISI have to order the replacement Air Compressor it take about a week. We can’t wait that long so we call BestBuy and they get the replacement unit replace within 3 day. We already lost $800 worth of food. In December 1, 2012 we noticed the refrigerator running with loud noise and water leaking out from the ice-maker tray and freezer display 80 degree, and cooler display 38 degree. So we call Samsung request for service since we still under warranty, it take 2 day for NISI called and we request for afternoon appointment; they flat-out told us that they don’t do afternoon service and schedule us for Dec 8th which a week without refrigerator and all we lost all the food for second time since we buy the Samsung Refrigerator. Samsung stated they have no control over the service company and that is garbage. Any company you use is a reflection on you! So incredibly disappointed and feel like we've been taken advantage of with this warranty service. We want Samsung to replace our Refrigerator.Peoples beware! Don’t buy any Samsung Products! 26 cu. ft. French Door RefrigeratorModel #: RF267AERS/XAASerial #: 21830NISI Service Ticket : 4117170921

We have a samsung washer bought new 4 yars ago - model #WF-J1254/XAA. it came up with error message 4E, we did everything we could but had to call a service man out for $79,00. H said it was a bearing and it would cost hundreds of dollars to repair it. H e said it wouldn't be worth us to spend that amount to have it fixed. I am writing this because I am very disappointed in your product and would like some kind of compensation for the short term endurance of this machine, I will never feel comfortable buying another samsung of any kind. I will await a response from you.

Kathy Maynard 1833 Oakdale Lane N Clearwater Fl 33764 #727804-9286

My work has taken me from Missouri to Brookville PA. for 6 weeks, once I arrived here on 02/07/2013 I realized I had very little to no reception not only on my phone but also on my laptop which I have a Sprint air card garenteed to work any where...NOT!!! I called daily to try and get the service fixed so I could receive and send calls, every time I spoke with someone they would try and help me for a while then they would promise to call me back, just to get me off the phone, then never call back. I feel that Sprint is nothing but a bunch of trained liers, take your money and run. The kicker is when I spoke to the department that takes care of the air card, They told me strait up that my air card would not work in this area which I appraeiate the truth however when I stated that I should not be charged the 50.00 a month since my service is not available, I was told that is not there fault I chose to go to an area where there is no service. What great customer service right...The agent then went on to advise me that there are sites bto go to that tell you where there is service and where there isn't and I should have checked this before traveling...WHAT Are you kidding me? I explained to her that when "Sprint" talked me into the air card they promised it would work anywhere, she then told me NO ONE at sprint would tell me this, I explained that they did. This agent was rude and acted as if I was trying to take money out of her pocket, in reality she has angered me to the point I will tell EVERYONE I know that Sprint sucks and I will never use them again and I plan on changing to another carrier as soon as I can. I refuse to be talked down to by someone I pay money to, the story goes ona and on, this is the light version, yet NO ONE in Srint gives a shit, I am just a number to them. Now if I don't pay my bill on time (which I'm always early) they will be right there the day after the due date to shut your service down, hummm sounds like there prioreties are extremely screwed up, in the past 10 days I have learned to really dislike Sprint to the point of changing carriers and I would love to place a bilboard add in a major city dissing there piss poor customer service.

Copy of email trail.
Your response does not answer and conflicts with your own T&cs 1.As per the terms and conditions on the website the handset that is sent into the reclcying company needs to be in working condition.My phone was in good working condition when I sent it to you and still is in good working condition after you returned the phone to me.2.We are unable to retrieve pictures from the recycling company as they inspect the phone and report details back on the condition of each handset as they inspect a number of handsets daily.Ihave provided you evidence that shows the phone was sent in good condition and when you returned the phone to me without my  consent, it was still in good condition. The photos I sent contradict your information.3.The £9.99 charge is a charge for all the administration carried out by the recycling company in sending an envelope and returning the device to you. I did not ask for the phone to be returned I asked for the issue to be resolved.I would like me £9.99 refunding as you have failed to honour any of my requests or comply with your own procedure.regards Mark.Sent from Windows MailFrom: SamsungTradeIn@dataselect.co.ukSent: ‎Friday‎, ‎22‎ ‎March‎ ‎2013 ‎11‎:‎47To: mxlawton@hotmail.comGood morning We have looked into your case. As per the terms and conditions on the website the handset that is sent into the reclcying company needs to be in working condition. We are unable to retrieve pictures from the recycling company as they inspect the phone and report details back on the condition of each handset as they inspect a number of handsets daily. We would therefore need to close the case as when received  by the recycling company the phone was in the condition they reported. The £9.99 charge is a charge for all the adminstraction carried out by the recycling company in sending an envelope and returning the device to you. Kind regards Samsung Trade in Support Amit Joshi 0844 854 0415From: mxlawton [mailto:mxlawton@hotmail.com] Sent: 20 March 2013 16:56To: samsungtradeinSubject: Fwd: Samsung Trade-In PromotionHi, Have you been able to address this issue?Sent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From: mxlawton  Date: 15/03/2013 20:11 (GMT+00:00) To: SamsungTradeIn@dataselect.co.uk Subject: RE: Samsung Trade-In Promotion Hello,I do not think your recycle company will be able to send photos of my aledged broken phone. The phone has been sent back without my permission or request, also i have been charged  £9.99 delivery without my permission.What really tops it all,is that my phone works perfectly and the screen is perfect. This is a direct contridicition to what Abru Iqbal said over the phone. "Screen is broken". See attached image.What are you going to do about your mistake and my loss of money?Not happy Mr Lawton.Sent from my Samsung -------- Original message --------From: SamsungTradeIn@dataselect.co.uk Date: 14/03/2013 15:16 (GMT+00:00) To: mxlawton@hotmail.com Subject: RE: Samsung Trade-In Promotion Good afternoon We are currently investigating your query with the recycling company. As soon as they have provided pictures we will be in contact. Kind regards Samsung Trade in Support Amit Joshi 0844 854 0415From: mxlawton [mailto:mxlawton@hotmail.com] Sent: 14 March 2013 08:40To: samsungtradeinSubject: RE: Samsung Trade-In PromotionHi,Any newsSent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From: SamsungTradeIn@dataselect.co.uk Date: 13/03/2013 15:36 (GMT+00:00) To: mxlawton@hotmail.com Subject: RE: Samsung Trade-In Promotion Dear Mr Lawton, Apologies for the delay on this, I have still not heard back from the recycling company. I will follow this up with them now and get back to you by close of play today. Kind regards, Abru IqbalTeam LeaderSamsung Trade-inTel: 0844 854 0415Email: SamsungTradeIn@dataselect.co.uk From: mxlawton [mailto:mxlawton@hotmail.com] Sent: 13 March 2013 08:53To: Abru IqbalSubject: RE: Samsung Trade-In PromotionWhy does it not meet the requirements?Sent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From: Abru.Iqbal@dataselect.co.uk Date: 12/03/2013 15:13 (GMT+00:00) To: SamsungTradeIn@datasel

Three weeks ago, I bought a Samsung ML-2160 printer from Carrefour Egypt and it had a faulty cartridge. Your Samsung Metra maintenance store would not fix it or change it. What is the remedy to this problem? Thank you.

I bought Samsung Galaxy S3 Mini with IMEI #354707/05/018875/0 color pebble blue on March 9, 2013 at $499. After opening the phone, I received an update software notification on the OS. I updated my phone and then it went black. It never opened again.

Unfortunately, the company Digicel, from where I bought my handset didn't want to take on the responsibilty on its warranty. As far as my concern goes, the operation system crashed down while I was updating it. Hence, I am not at fault. However, I cannot redeem/get my warranty right.

I only used the phone until March 15, 2013 and as a loyal customer of Samsung, I am demanding to get a better quality of handset and customer service from a world-class company like Samsung. I expect to get an action from this complain. Thank you.

I am a loyal Samsung customer.... Love my note when it works.. It is currently on the Fritz...this is my second phone.i have already had one replaced... I called to get a phone sent to me so i could send this one back like i did the first time....and she said they don't do that..which is clearly a low because that what i had done the first time..

It is still under warranty no damage at all... I paid good money for a warranty phone that stopped working properly... You sent one replace and i sent the old one back..... That is what i want done...please respond.. Not trying to get over on anyone... Just want to be treated fair considering this is the second device i have Goran that doesn't work properly.

I bought a new s3 phone and about 4 days after i bought it , it was in a desk standing on it;s side and fell over in the droor on it;s face cracking the face. I don;t think it should have broke. I sent it in to samsung and they say they need $339.00 to fix it. I have bought 7 or 8 sumsung phones and never had a complaint. I beleive this should be warranty. can you fix this matter? thanks

Good Day Sir and I am one of the loyal customer for Samsung mobile. Recently I bought a mobile Galaxy grand on 1st March 2013 from the Samsung (EROS ELECTRICAL GENERAL SALES AGENT FOR SAMSUNG IN DUBAI) shop which is located inside Deira City Center.

On 5th day there was a technical problem in a mobile due to which one of the key was not working. First of all I did not believe that it can happen to a brand new mobile which was bought just 5 days ago but unfortunately I was right about it & there was a problem .

I gave back the mobile on the same shop on 6th of march and clearly instructed them to either get me a replaced phone of same model which is as per the Eros terms and conditions or return my money back, because no one is going to accept a repaired mobile which was just bought 5 days ago.

The mobile was sent to the service center and they repaired my mobile without even informing me and after chasing them so many times they told me that my mobile is ready for collection from the Eros shop from where I bought because the software has been updated.

When I spoke to the concerned guy in Samsung from complain department Mr. Salman he told me that he cannot replace the mobile and for this matter I have to contact Eros electrical from where I bought and when I went to the Eros shop on 18th of March at 12.30 pm , after explaining my problem to each and every one of the sales guy there including Mr. Julian( Sales man), Mr. Kapil and also to one of the manager of sales service which I believe to be Mr. Marvin, my problem is still the same and unfortunately I had to leave from there at 1.45 pm because I skipped the office hours at lunch time so I had to go back as I was getting late.

After spending almost one and a half hour in the shop and after explaining to each and every one of the employee as mentioned above still I had to leave the shop with my problem unresolved. They keep on telling me the same thing that there was a software problem which has been resolved whereas I clearly told them before handing over the mobile to the Eros electrical that I need a refund or a replaced mobile as I am not going to accept a mobile which will be repaired in any case due to any problem irrespective of being a hardware or software problem, because I don’t think that any wise person who will spend Dhs. 1500 for a branded mobile in one of the biggest branded shop (SAMSUNG) in UAE and then on 5th day he has to give for repairing. They kept on telling me that it is a software problem so we cannot replace because it is repairable. I asked them a very basic question if one of the key is not working on phone & rest of the keys are working so does it means that each and every key has a different software? Doesn't it sounds really funny?.

If the software was not updated then how can they sell a mobile to a customer without informing them a risk of a failure of a software? I was not educated by them for any sort of failure of software . I have been calling Samsung/EROS since 13 days and until now my problem is still pending. They kept on saying the same thing that your mobile has been repaired where as I clearly told them that I am not going to accept a repaired mobile while I bought it brand new and did not even use it for 4 days.

Samsung is a very big brand name and I was proud to buy a mobile from the Agent of Samsung itself but not from any retail outlet because I had complete faith that there will be no problem and I am sure if there will be any, then after sales service will be of Samsung World wide standard. In short I thought that it will be completely hassle free to buy a mobile from SAMSUNG but unfortunately it was totally the other way round.

Now I have been waiting since 15 days for my mobile since no satisfactory action being taken as yet I am writing to you (Higher management) because I still have that little faith that you are going to get me my money back or a replaced mobile as in any circumstances I am not going to take that repaired mobile back. Kindly find below my Job number and also find the attached receipt of mobile for your investigation purpose.

At the end I would like to add that Samsung has earned phenomenal reputation world wide and now the company like APPLE is having a tough time competing Samsung in the world, if this kind of small issue is not resolved properly by your authorized Agent to the entire satisfaction of your customer it seems very pathetic on your part as your Agent is your representative and when customer deals with them they feel as if they are dealing with Samsung, it will not be out of place to mention here that HOW MANY SUCH CASES YOU EXPERIENCE IN A YEAR, I GUESS YOUR OBJECTIVE SHOULD BE CUSTOMER SATISFACTION AND IN MY CASE MY DEMAND IS VERY GENUINE AS I PAID SUBSTANTIAL AMOUNT TO BUY A NEW DEVICE WHICH WILL LAST AT LEAST A YEAR AND IF 5TH DAY I HAVE A PROBLEM, REQUEST TO REPLACE IT WITH A NEW DEVICE IS QUITE APPROPRIATE AND REASONABLE.

Your intervention to resolve the issue will restore my confidence on Samsung

Sir I purchased a 40" LED during my visit to Bangkok in Jan 2013 from Singh Traders vide ref no.560127-12-2-03-0095/1 on 27th jan 2013.after coming back to india on opening the box i found samsung wireless LAN adapter missing which is mentioned in the user manual.kindly look into the matter and provide me the missing part so that i can install my product.

I bought a brand new Samsung 46 inch LCD flat screen about 6 years ago from Best Buy and paid $1,100 for it. About 7 months ago my tv started turning off and on by itself so I called Samsung and they gave me several different ways to trouble shoot the problem. None of these worked so I called back. Every time I call, the customer service people keep me on hold for hours and constantly transfer me to other people basically passing the buck to one another because no one seems to know what to do to help me. After talking to several people and doing some investigating I noticed that there have been a lot of issues with the power circuit boards and the capacitors for this particular model and year.

Samsung finally sent a service technician to my house(in which I had to pay $60) and he told me that the problem was my main power circuit board and since this is not under warranty I will have to pay $288 to have it fixed. I have been a loyal Samsung customer and now because of the lack of customer service and professionalism I will no longer use their products again. I understand that my tv is no longer under warranty but if I pay $1,100 for a tv I expect it to last more that 6 years before I have to pay to get something internally fixed. Samsung at the least should have paid for the part. Very bad customer service.

I received an email from Samsung, said I won an ipad. So I called Samsung and they knew nothing about this and asked for a website for Samsung to forward the spam email. I found that they had email no place to forward too, so I guess Samsung is not customer friendly to help when people get fraud emails from Samsung! I was only trying to verify whether or not it was a scam by contacting their corporate hotline. SHAME ON SAMSUNG

I'm upset about recent updates to my Samsung Galaxy s5. My mobile phone updated to the lollipop version and I'm not satisfied at all with the service. There is no longer a silent mode on the phone and it just vibrates. It's disturbing others around me and I cannot hear it sometimes when it vibrates even. It's 2015 not the 1800's. I would like a refund or the ability to exchange my phone for another one.

Purchased a 64 in Samsung in December 2015 lasted 3 months rang Samsung and tech came out and said will take two months to replace part and they will give me another tv wich took two months to get . Second tv lasted 4 months and they replaced 3 screens in two weeks .Teck said he will send his report for an exchange tv rang Samsung customer care and and keep on getting told it is getting reviewed and that's allready taken 4 weeks and we have got no tv to watch . Have taken six days of work waiting for Samsung tecks and they have not turned up on two of those days . Sent 8 emails to my case manager to respond or ring me back for answers keep on getting told he will contact you within 24 to 48 hours no response . Samsung are an absolute disgrace

I recently purchased a 32 in smart tv which has 3D, I was very disappointed to find that tvs under 40 ins do not qualify for free glasses.The house I live in does not have rooms big enough to accommodate a 40+ size tv.I always buy Samsung whenever possible and have always been satisfied with your products.They say size doesn't matter but obviously in this case it does. Regards from dissapointed

I bought a samsung galaxy s4 from Egypt and after a month the phone showed some problems in the sensor and the battery and because the phone has a warranty of a whole year I went to the center to repair the phone but sadly they were unable to repair it even after the fourth trial to do so and every time they call me and tell me that the phone is repaired and ready. I took a promise from Samsung that if the problem occurred again they will change the phone itself so the same problems showed again and I took the phone for the fifth time to the center but they did not change the phone and told me that they repaired it. Actually what they did is against the law in Egypt but they do not care so I decided to raise the complaint to Samsung itself maybe you will be more keen about your reputation. Thanks. My phone # is +2 0122 744 5150

My wife and i both have these mobile phones and are having the same problem with them since downloading the current software update. Occationally, the battery drains to zero in a matter of hours ( without changing the settings), They can’t get a Wi-Fi signal because it say’s the internet signal was too poor, but thats when we are sitting in the same room as the router or when i’m at work next to their router. I have been back to the shop, and they put the phone back to factory settings, but, it made no difference. We both need a reliable mobile phone because of our buisiness and i’m afraid this is just not good enough and want to know what your going to do about it?

I had purchased Samsung Grand at Bhopal from DB.CITY MALL on 5th NOV 2013.But the adaptor started causing problem in charging.On reporting this to the service center i was told to come after 7-8 days .when i again went there i was told the adaptor wire is not available and i have to come again.I went to three service centres namely 10 no market,arera colony,roshanpura centre and near M.P nagar service centre time and again.I visited Roshanpura service centre twice but every time they told the spare is not available and i was told to keep the adaptor with them.How can one keep the adaptor with them for 5-7 days ??As the mobile is still under warranty and if i use some other adaptor and something goes wrong who will be responsible for it? Even todat i went to the service centre at Roshanpura Near new market and was told rudely that i can go anywhere and write anybody and it can not be replaced unless there is sufficient stock.I had the service center personnel talk at the toll free no.
Pl let me know what corrective action you or i should take at the earliest as it is almost one month and if it goes beyound the date who will be responsible?
regards

I built a new home and moved into the house in may 2013, I bought brand new stove/glass top, three door refrigerator with bottom pull out freezer and dish washer all made by Samsung. I have already had to have the glass top replaced on the stove because it had a defect and busted which Lowe’s handled after having to argue and prove to them I did not bust it. The refrigerator has started collecting water under the bottom pull out drawer in the refrigerator and is freezing causing the drawer to stick. The dish washer has started making an awful noise that sounds like its grinding. It is almost like the sound that a coffee maker makes when it starts percolating except much louder. I can tell you I bought a side by side Samsung a few years ago that only lasted two and a half years and just stopped working and I didn’t say anything but now having purchased three more items made by Samsung and having issues out of all three I expect someone from Samsung service department to contact me about trying to resolve these issues.

I purchased the latest smart tv model UE46ESCC501373 ,46 inch from Comet store, Uk in 06/2012. After just a year n half, problem has already started to occur. There had been occurrence of one or two pink lines in the Rt hand side of the tv. After all the expense and stated by Samsung as smart and enovative, they don’t even consider in giving free engineer service for the first examination. It’s not about money but the hastle we have suffered with this new invention of theirs and has been a failure. It has given us a shock for getting damaged this early and therefore has forced us to consider that Samsung is not reliable and I wouldn’t recommend anyone to buy this product.

I am writing to you regarding my samsung galaxy s3 mini. I have a phone cpntract with which I purchased twp identical handsets..after having the phpnes a mere 5 months I am appauled by final finish of the product.
The charger port no lnger works on either phone so im left with a 50 monthly contract for two phpnes I am unable to use. One phone will not charge at all. Thw other will only charge if the charger sits at a specific angle it slips on and of charge. Its unreliable and completely. Upsetting and frustrating that I will have this for the next 20months
Having talked to friends and reading onlibe I have found that this is not an un common problem infact 3 of my close friends have the exact same problem
Having no insurance on both handsets my phone contract provider is unable to help I was told by there custpmer services to take my grievance directly to samsung.
I would just like to say how I this whole situation has made my day to day life ao much harder as im sure ypu can appreciate. One pf my phones is used for wprk purposes and the pther is personal.
I feel that samsung itself have taken advantage of potentially any one whp has a samsung mobile. If the information regarding the phones unreliability and shoddy workmanship was available when I was choosing handset I wpuld have chosen anything elae but Samsung. Even more upsetting I recommended a samsing galaxy s3 mini to my best friend as I was finding it easy to uae and aet up. And now they are having the exact same issue as me
Is this in accordance with consumers rights?
What us the procedure for extremely unhappy customers. Any advice on what to dp about this whole situation wpuld be greatly appreciated.
Im sure you can understand my upset and tress by all of this.

Good Day, It is now almost 3 months and I still did not recive a call from any of the mtn n1 city consultants regarding my sim Card that i have not yt received aswell as the TV that comes with the contract. Where is the airtime being sent to and When am I getting the TV,cse i am paying for it. I would like to cancell this contract, and take out something else as This is pathetic service. I have called many times and no response from anyone. Please dvise as to what must be done and how to keep me as the customer happy. EXTREMELY URGENT PLEASE.
ID:8107120036087…..THANKQ

I am using a window ac. Just because of good service I have bought a new split ac. However my window ac was serviced last 24/04/2013, since then ac started mal functioning we have complaint on monday however this time service is very very poor. Every now and then person is giving me other persons number. List of numbers i have is 8420196232, 8420196233, 9163623639. please if this is the service then i feel sorry to use samsung product.. I already told them that there is a patient at my place. my mom is a IPF patient. Still no seriousness by your employees. Please mind thisi issues with utmost priority.

I Alok sikka Prop:New Music Mahal,shop no 60 LSC DDA market vikas puri delhi-110018.I sold a Samsung S3 mobile phone sale on 24/11/12 to Mr.Pankaj Kakar,Wide IMEI :353163050299030. Customer complaint above mobile set for speaker only .Your service center .

M/s R.R.communication B1/628,first floor ,near metro pillar no 570 , janak puri delhi 110058.Your service center return the set on the set on the same date 26/11/12,17:20:21,with DOA letter ,work orderno:4142545465,to customer.Next day mr bawa the person of {Distibuter,west delhi} J-115,kirti ngr delhi-110015.

Take the mobile set along with DOA letter 27/11/12 Wide IMEI:353743050742293,the same set delivery to the customer. After 40days M/s send the old mobile set with anew debit note amounting Rs-34900/-the old mobile set is already defective and Not in poition for sale. So please asked your distibuter to release my amount Rs-34900/- along with exchange a new mobile set.I am hopefor early reply .

Hai, it is truly pathetic that your customer service centers in spite of no of conversations they didn’t have an answer about the issue of over heating of My samsung Note 2 we believed on your product quality and purchased but is these the response of after sales truly pathetic i have faced the issue from past 4 months and you don’t have a reply for these as a consumer who know the rights and responsibility iam mailing you through these if you are still not going to resolve by replacing or rectifying the issue i will be forced to move to consumer court for my rights.

I literally spent several hours for the past 2 days trying to resolve what appears to be a Samsung issue. I was unable to get Netflex movie selection screen to come up on my Samsung TV. No problems with my Vizio TV netflix connection. Even though they use the same moten and router.

I was told to contact Netflix and and AT&T wireliess internet which I did. I did this “several times yesterday and today”. finally, I was told by Samsung Support Management Technician that I needed to update my Samsung TV by buying a USB thumbware device.

The last person in Support Management was able to connect me to Netflix movie selection which is what I’ve been trying to do for the last 2 days but she told me it was a Netflix problem and not Samsung. By the way, she changed the server which appeared to make the difference. By the way, a Samsung technician was finally able to help me to connect to Netflix movie selection last night after hours and hours of talking to Samsung/Netflix.

So, i was outdone when I woke up this morning only to find that I was back as square one which was not able to access Netflix movie selection.

November of 2011 I got the smart phone admire model SCH-R720 that is also a samsung. I have had plenty of problems with it and it has been sent out to get fixed 4 times and after me complaining a lot, they gave me a replacement phone and unfortunately it was the same exact kind of phone so once again i am having problems with it. It constantly shuts itself off and on at any time when I am using the phone or if it is just sitting there, even if I am simply talking on the phone, it will shut off. I’m so sick of dealing with this and cellcom is refusing to fix it any more because according to them, there is nothing wrong with it.

Obviously there is something wrong with this crappy phone otherwise I wouldn’t be complaining about it. I need something done about this as I am a very angry customer. As soon as I am done with my contract with cellcom i am going to be switching to a different phone company and definitely will not be getting a samsung phone either!! I will also be warning everyone about the samsung phones and make sure that they don’t purchase any of them!! I doubt this phone will make it until my contract is up so I need something done about this asap!!!

I have purchased SAMSUNG Galaxy Ace 5830i mobile phone (IMEI 352085057722378) in 04.06.2012 in Istanbul. 3 months later there was a problem with the phone that did not connect to any network. In 06.09.2012 I gave it to Samsung Techical Service (Istanbul Besiktas Ekmen Service), and they gave it back to me 10.09.2012. In a few days later it has the same techical problem; and I gave it to the same techical service in 25.09.2012, and they gave it back to me in 27.09.2012. In 9 days the machine has the same problem, and I gave it to the techical sevice for the third time in 06.10.2012, and they gave it back in 08.10.2012.

But after 15 days later I gave it again in 23.10.2012 to the tecnical service with the same problem. Because of this long case I regret the same phone or any Samsung mobile phone; I told them to give my money back. Because of the fourth time with the same technical problem due to the customer rules in 17.12.2012 they gave me a new phone, but it was same model. In 24 hours the new one gave the same error as the previous one. I gave it to the techical service in 18.12.2012. Till now there is no answer. The Samsung customer service in Istanbul, does not work well, I could not reach them easily, and no one call me back.

I requested to talk with any manager, but the customer service refused this. Because of this long period, I hate this phone and I regret to take the same model back. I told the Samsung Turkey to upgrade it or give my money back, but there is a silence, they are unresponsive. I am working in a hospital in ICU as a technician, and I had a lot of problem with my boss because of the connection problems with my phone, which is SAMSUNG responsibility. I have visited the technical service several times, and I did a lot of phone calls to the customer service, but all of them were futile. As you can understand easily, this case is very bad advertisement in my hospital for Samsung Mobile phone. I do not advise to my friends to buy any Samsung products.

This problem gave me mental stress, and became angry and depressed. And I spent a lot of time and money to solve this problem. At the end I understood that Samsung Company Turkey could not or don’t want to help me. I need your help to solve this problem which is tragedy. They have to upgrade or give my money back. I look forward to hear you soon.

I purchased this laptop on July of 2011 with in a year of purchasing this laptop the hard drive has wiped itself clean. I did not have the money to purchase an extended warranty when I purchased this laptop and I have been trying to get intouch with Samsung since it died before the warranty ended. But I have not been able to contact anyone and I now have a 600.00 paper weight. I do not have the money as a single mother to ship this out to Texas from Michigan then pay some one out there to fix the computer then pay to have it shipped back to Michigan.

Since I have been unable to talk to a real person at Samsung, I have decieded to deactivate my samsung phone and I have sold all of my samsung products. I will never purchase another samsung product, the company can not stand behind their products and fix something when there is still a warranty, then I shall never stand behind nor promote samsung any more.

In February 20 of 2012 I bought new in box Samsung Induction Electric Range FEN500WX. In February 29 of 2012 I registered
my range on line and received a password. In may 2012 I have a problem with the range, I contacted Samsung, they gave me a phone number of a repair shop, I called them and my range was fixed for free because I was told it was under warranty. Suddenly, couple weeks ago, when I was trying t o log in into my account, my password was rejected, and when I called Samsung, consumer representative told me
my range had never been registered. I sent about five Emails to Samsung.com ,they answered me once and asked me to fax them proof of purchase, although they had never answered me what happened with my previous registration. I faxed them my proof of purchase right away and was waiting for their response for about one week . Nobody contacted me. When I called 1-800- Samsung tonight, not very polite voice told me that because I bought my range trough Ebay from unauthorized retailer
it can not be registered, and warranty for my range ended more then one year ago. She could not explain me what happened
with my previous registration , and if my range was never registered why it was fixed for free eight months ago, if warranty
ended in 2011 ( according to her words). When I bought the range and registered it on line. Your Website even said i received
additional tree months warranty until may 2013. But , as you see, it was not like that. My range’s manual says ” The limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the United States.”
My date of purchase was February 20, 2012, I bought it in the U.S. and use it here. Your manual does not say who is authorized and who is not. So , I do see why your people kick me like a ball. I am your a long time consumer. I have Samsung refrigerator, DVD player, sell phone at home, and, I think I deserve better attitude toward me then I have now.

Thank you, Aleksandr Shpil.

I sent my phone off to be repaired because of a fault with the charging socket, i checked its staus on the samsung website and it said it had been cancelled on the 31st of December 2012 because there it was non defect (working properly) so i phoned them on the 2nd of January 2013 and enquired about this i was told a member of the follow up team would call me back in 24 hours to discuss my issue. They never did. I phoned samsung back on the 3rd of January 2013 and asked why. I was then told the service team had only recieved my phone the day before and was unable to fix it because of a crackd screen which had not happened prior to sending it off. I am then told i will not recieve my phone back to me unless i pay said 140 pound and should phone the initial assessment team to take it up further. I do this phoning yet another premium rate number just to be told that it has nothing to do with them and have to phone samsung back ANOTHER premium rate number for about the 5th time in one day! I reluctantly do so just to be told that they can do nothing about it as the repair centre is now closed, baring in mind i had spoken to them approximately 3 minutes before hand. I then was give yet another premium rate number to call the following day. I have paid for my samsung device out of y own money and it cost me a good 300 pound i do not expect to have to pay to fix my device when i am not responsible for the damages caused. I am very un happy with the situation that has occurred if this situation is not resolved quickly and efficiently i will be getting rid of my samsung device and making sure i never purchase one again!
I hope to hear from you soon.

HannahBowen

Dear Sir,
In July 2011 I bought the above mentioned TV which was recommended to me as “state of the art TV” (Order 167577 dated 8/7/2011) just a few days before my relocation from Luxembourg to Israel.
For some time, the picture of the TV is disturbed by many horizontal and vertical lines in many colors.
The Israeli importer of Samsung claimed that the warranty I hold is not covered in Israel.
The shop in Luxembork (Auchon) claimed that I should first send the TV to them.
The delivery from Israel to Luxembourg should cost me more than the price of a new TV.
I am fully aware about the great efforts Samsung puts in raising customers’ satisfaction, therefore I kindly approach you to help me in this matter
so that I will be able to enjoy the TV ASAP.
I thank you in advance for your kind assistance
Y. Moscovici

I notice when muting or silencing my galaxy note 2 phone I am not able to turn my media volume back on from mute I have to reset phone just to get media volume to work… is there a way to get media volume to work after silencing or muting with out having to restart phone every time?

Hi Sir,

I registerd the compain in consumer court reff no#425220

I raised the compain last 3 month regarding my T.V model no#CS21C510ClNXXL. and compalain no is 844007810 so please check my history detail and mr. Rakesh jha sended service eng. mr Ajeet Rana told that prob. is magnetic field but again i force second Service eng. Proved that it was T.V issue not magnetic field and i cheked same place L.G tv but no issue . I received a latter from samsung and manager name is B.R. Rizvi .
I inform to you that your Service engg. Prove that T.V. issue so plz replace my t.v as soon possible bcz i recived your latter and mail for dealy i will take action as well as in new paper bcz one my youger brother in working in new paper.
I fasted of last 3 month for t.v related you can’t resoled my problem and say to mr. Rizvi you plz listen customer problem if you can’t do this so plz don’t say that samsung is Brand name.

Thanks

Deepak Jaiswal
mob- 7838556556
Email. deepakjaiswal.41@gmail.com

company is Netties Neat and Tidy not samsung it would not take this name on the site . They will not call my daughter back to schedule a appointment to use the groupon Coupon I purchase her for her Birthday for cleaning her house…Showed up one day with out any call ahead and they were heading to work and could not stay. Now they will not honor the 39.oo although when I called spoke to the owner he said he would honor it and reschedule and never called my daughter or myself after promising to do so immediately.

Please either have him reimburse me or honor the coupon as agreed . This place is not acting professionally. Coupon was purchased July 21 2012″ He also keeps saying he talk to my daughter but she said she never talk to him about a reschedule. He can t expect people to just stay home from work when they come on a wim.and no warrning.

Thank you..please respond to this e mail address….or phone 740 622 4243 Linda Fletcher lafletch1@ yahoo.com e mail address.

my tv is almost 4years old . ilive in palm springs for 4 months in the winter and 4months at my lake cottage plus one month at my time share.this would make my tv about one year old.my tv has developed two linesacross the top and bottom of the screen.when i inquired about repair,i was told the cost would be as much as a new tv. i can hardley wait for your reply.

Dear sir,
First of all I want to send u my congratulation for your kind brand in Egyptian market and all the varieties and merchandising mix u do. Iam really happy all my life to deal with your lovely brand specially in mobiles and T.V., need to tell you also that all the environment around me (family and friends)has many uses with your varieties you demand. But for sorry we can’t find anything completed, I think you have a big problem with the human factor in your company in customer service who deals with clients, because I will tell you my bad experience with them, lately I have a big problem with your maintenance agent in mesaddak street in Dokki , they are really irresponsible, and I can also say they are impolite and don’t know how to talk to client. because I have mobile still in the guarantee period and I had a problem with it so I gave it to them to fix and they do and put new software so it works for one day and stopped again and when I went back to the branch they took it and call me after 2 days and asked me to come , after that they told me that there is a liquid inside it long time ago and it needs maintenance with around 98%of his price so no need to do it, I tried hardly to tell them that it not happened and if it is true you should discover this since the first time , they badly said we will not do anything and you can go wherever you want to the or any place else. I couldn’t believe what I hear , is this the image of the big company all over the world and in Egypt. So I decided to send this letter just caring for the big name you’ve been built in many years and to give some attention to this factor which can destroy the company success. and also I know that you will take a quick action not just for me but to save your name from scratch in the market.
– attached you will have a copy of my mobile guarantee data.

Thanks a lot , hope to hear from you soon.

Ehab EL touni
Mobile : 01001411004
E mail : Ehabadel1963@yahoo.com

Purchased a Samsun dishwasher from Futuer Shop in |Apr 2012. It stpopped working in October 2012.
It appeared the pump went as water was getting into the dishwasher but not going to the sprayer.
Called Samsung and reported the problem. We were told they would have a local repair person come out to have a look at it first.
The local repair company was having probelms getting paid from the middle man so they refused to come out.
After we reported that to Samsung they decided to give us a refund instead. They refused to do a store credit or replace the unit.
We were given a customer care person to deal with and that was when things got even worse. They did not arrange for someone to come and get
the dishwasher until after numerous phone calls. |They would not release the refund until they picked up the dishwasher. The company finally came and
got the dishwasher after numerous phone calls. One week later the refund had not been sent. They were not truthful about anything.
The customer service was a joke and they did not work with Future Shop at all on resolving the issue. Samsung is not a reliable company and the customer service is horrible.

My name is kaushik das , phone no 9835445609 , i bought a 22 inch led pc monitor on 9.01.12 from lalani computer Kolkata, serial no is ztz2hmbba01363. But last three months it’s giving me problem there is a huge patch on the left side of the screen and it does not stay on for more than 5 mins.

Dear Sir, I have purchased samsung mobile- model No.GT-S5302 at Sri Vani Mobiles & Electronics at Eluru West Godavari, Andhra Pradesh, India on30-09-2012. Today, I have lost my phone while travelling in bus. I requesting you to stop all services of my mobile.

Details :-*IMEI-352989/05/1071218/7
*Battery No.-LCIC80105/4-B

I have written so many times to samsung now I feel the only way samsung will respond will be if i leagelly file a complaint against you . I had bought a galaxy R phone on the 4 of january from delhi ater one day the screen of my phone dissapeared on going to a sumsung service station I was assured it was a software problem and if I left the phone at the service center he would rectify the problem. Sure enough after two hour my phone started woring but only for a day .. now i haved mailed you at samsung support , called customer care a thousand times no one seems to care to solve my problem .

You dont want to respond be my guest now the first thing monday morning i will go to a lawyer and find out what can be done .you at samsung seem toooooooooooooooooo busy to tell me what can be done. A Multinational company like can deffintely fight a case .

I bought the samsung galaxy ace last august and when trying to end a call the phone didnot light up or respond to anything so within my 30 days took it back to car phone warehouse. Was given a new phone and its been nothing but problems it switches off which is not good to use as a alarm, and won’t respond till the battery is removed. It sometimes don’t let you end a call. Been back to car phone warehouse (just after my 30 day ended) and they done system update but phone is faulty and don’t know where to go from here. My friends said I should of got a iphone. Please Help.

I had purchased a Samsung Television Set and for that matter, I have a lot of other Samsung products including TV’s, A/C’s and other Samsung products – several of them at my residence as well as at my Chamber. However, it pains me to write this letter insofar as one of the TV’s at my residence is concerned. It also pains me because of the manner and method in which a Company of your stature indulges in deficient services and has a very casual approach towards its customers. This attitude gives the impression that once an item is sold by you, your responsibility is completely discharged.

You will appreciate that the TV has been purchased by me for a valuable consideration and it would be expected that the same would work properly. However, a system problem started developing wherein the TV would revert back to the source without displaying any picture in the midst of a problem.

I accordingly complained to the Dealer from whom I had purchased the said TV and also to your Service Centre in Goa. There was no response at all to my complaint. I therefore followed up the same with a complaint on 11th November 2011 and the same was registered as Complaint No. 8436413091.

One Ms Preeti Gumbar from your Customer Support Team promptly replied to my complaint assuring me of a quick and most suitable resolution of the problem; however, despite her mail dated 12th November, no one attended to the TV so I sent another reminder in this regard. In my reminder of 12th November I also mentioned the fact that as there was no TV in the family room at my residence and in order to watch TV, I had no option but to purchase another TV as I had patiently waited for the Samsung TV to be repaired and there was no help forthcoming for the same even after having waited for several days. Please refer to my earlier mail dated 12th November 2011.

Thereafter, a gentleman by name Shailesh called at my residence, attended to the TV Set and claimed that the same had been repaired by replacing some part and an amount of Rs.3,100/- was paid to him for which a bill has been issued. However, despite this, on the very next day the said problem recurred which fact I promptly brought to your notice vide my email addressed to support.india@samsung.com inviting the attention of Ms. Preeti Gambar. The said mail was responded to by Mr. Prashant Kumar.

By my mail dated 16th November addressed to Mr. Prashant Kumar, I brought to his notice the fact that the problem had recurred despite the same person Mr. Shailesh having come over and repaired the TV the second time. In around 36 hours time the problem resurfaced and this time my mail was replied to by Mr. Abhinav Pandey who assured me the best of services. The words used by Mr. Abhinav Pandey were “without any prejudice”.

I appreciate that Samsung India and its staff would like to legally protect itself; but at the same time they should realise that there is a contract for the item supplied including an implicit contract for services and prompt repair of the TV Set. When the problem recurred again, I informed Mr. Abhinav Pandey on 18th November that the problem had recurred and that no one had as yet come to attend to the TV Set despite a lapse of two days.

Today at around 3.30 p.m. the same person Mr. Shailesh walked in again and after having examined the TV Set, said that this TV needs to be sent to the Service Office at Mala, Panaji, as it could not be repaired at my residence i.e. at site. What was rather disturbing is the fact the he volunteered to refund the amount of Rs.3,100/- which was charged towards the repairs and at home, he wanted the members of my family to accept the said amount which of course they refused stating that the amount had been paid towards a repair claimed to have been carried out.

I can understand that an item sold may face some mechanical problem(s) or some logistic difficulties; but going by the kind of problem and from what appears from the report of your Service Staff, it certainly is a manufacturing defect coupled with deficiency in service at your end.

I am sending my TV Set to your Mala Office at the address given to me by the said person Mr. Shailesh. However, I expect the same to be promptly repaired if this is possible, without any further delay whatsoever and sent back today itself. If this course seems to be impossible then the only course open to Samsung India Limited considering all these deficiencies and defects in the TV Set, is to replace the TV Set with a new one at the earliest.

As already pointed out to you, I am using several Samsung products which have not developed any problem so far except for this particular TV Set which seems to be ridden with a particular problem which is a manufacturing defect. I do trust and hope that the top management of Samsung India Limited will now attend to my complaints promptly and without any delay whatsoever.

Yours truly,

ATMARMA N. S. NADKARNI

In December 2010 I received a loan to start a business. I purchased a 50” Samsung Plasma TV, 2 Blu ray players, Home Theater (surround sound), a four hundred dollar “Craft” smart phone. It has not even been a year since I purchased any of these products!!!! 1.The TV speakers sucked from the moment I turned it on. 2.The Blu ray player quit working after about 5 months, then bought a new one and it just broke a week ago. 3.The surround sound only works when it wants to. And won’t play movies, usb, cd’s, mp3s. 4. The rip off four hundred dollar phone won’t do anything!!

I chose Samsung because it is supposed to be a well trusted, reputable name. I disagree!!!!! I have spent thousands on these products and I am extremely displeased!!!! I will never purchase any product from Samsung again. I will be taking my business to Sony and telling everyone I know how rude and unhelpful the customer service people are. I have thousands of wealthy friends and they will be informed about the scam Samsung is running, selling junk for hard earned money.

For almost 3 – 4 weeks now I don’t have any signal at all and when I do have a few bars then the internet won’t connect at all… Now it says 1 of 2 things: unexpected failure or no network.. have tried calling customer care the call just ends as soon as they say welcome. tried mailing but with no effect. gosh am so fustrated! Okay so downloaded settings again, the list says that no settings are available for my phone, it can’t be because I have a samsung star. Can’t get any work done from my phone, these problems aren’t airtime consuming but it is extremely inconvinient. Vodacom won’t come back to me on this matter since I’ve called from a friends phone to report the problem… please help?

The Samsung Impression mobile phone is a Piece of S***… It constantly freezes allowing no reception or sending of text messages or calls. The only way to fix it is to shut it off and turn it back on which, completely, takes about two minutes. I know it doesn’t sound too bad, but once you have to do it about 2-3 times a day it becomes a little monotonous. Every other person I know who has owned or known someone who has owned this same phone experiences the same problem… And that’s not the only delinquent… Even after calibrating the touch screen, I still have to continually tap the same spot on the screen in order for it to register. Sometimes after exiting and reentering the menu several times.

This still isn’t even half the problems I’ve faced with this product, If you’re considering buying this phone… DON’T!

I had purchase samsung 32inch LCD TV(Sr No 12803PBS700386T,Model No LA32B550KIR) on 9th Jan 2011 from Famous Old TV Centre Thane.Right from first month i m continously facing problem with LCD Tv,its mode is automatically being change to PC mode and Volume is automatically changing also LED its blinking and Remote control is not being sense.TV goes in hang state not being detected by its buttons also.On calling Customer care muiltiple times service centre engg comes for visits and check it.Temporary problem gets clear for short time and repeats again.Its Back panel Mother board and Volume board is also being Change by Service centre Engg.still problem is not being Cleared.

Now I Required Replacement of TV not repair, because it is beyond Repair.It is manufacturing fault.

I have had 3 Samsung Refrigerators. I had warranty on them and several times repaired. Each time I had to buy an new refrigerator at a higher price because the models were no longer in existence. I could not use the same warranty. I had to purchase a different one. My warranty for the third refrigerator is now expired and the refrigerator is doing the same thing not staying cold, coils freezing. This time the ice maker is not working. The repairs will be costly and the problems will continue. I talked to a Best Buy manager and he told me to call the geek squad for the repairs. He might be able to help a little with a new refrigerator but we would have to check on how much.

This is frusturating, costly, and time consuming. I never want to buy another Samsung again. They told me it was the best and they never had problems. I found this on the internet today. I hope it is not too late to join in a lawsuit. I just want a refrigerator that works. Thank you for your time.

My new Samsung refrigerator RS263TD has always leaked water that accumulates under the bottom drawer. I have had a repairman out 2 times and it has not been fixed. Now my ice maker has quit working and need a whole new one. I am very disappointed in this model and wish I had not bought it. It has been nothing but a headache since October when I purchased it.

Upon connecting a refurbished Comcast box to my 2 year old Samsung TV the box and the TV both stopped working. Liberty Ins. (Comcast’s insurance agent) advised me to call Samsung to diagnose the problem. Well Javier showed up and advised me that it was just the bulb and $150.00 but I can purchase one cheaper on e-bay. Yes the bulb was cheaper $85.00. BUT it was not just the bulb – if the tech would have looked further he would have read the problem on the front screen. I called back and Javier was scheduled to return – the tech did not know where the third fan was and actually could not diagnose the problem (he left the back off the tv and screws everywhere).

I advised him that if it was going to be more than $500.00 and it was not caused by the cable box I would be better off buying a new TV. Javier copted an attitude and left very rudely wanting another $89.00 service call when he still has NOT diagnosed the problem. I called Samsung and low and behold – I talked to Mike Bavetz, Mgr. and he was very, very, very downright rude. Mike Bavetz (who was not here to diagnose problem and had not even talked to me before) stated that I told the tech to falsify documents.

The nerve of that man – if Comcast is not responsible and if it was going to cost me $500.00 – I will be better off buying a new tv. I can not believe the way he spoke to me and accused me of asking them to falsify documents. Watch Out Mike Bavetz – don’t let the door kick you in the ass!