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Write for Us Samsung Complaints Continued... (Page 3)
618+ reviews added so far. Upset? Call Samsung corporate: 973-601-6000
I have a Samsung s7edge that has been submitted for repair for the third time the issue has not been resolved. The technician replaced parts on the phone and the issue reoccurred. I spoke with a lady who assured me that the issue would be corrected but to no avail she refused to contact me by email when the phone was received. She was from the office of the president. This phone was sent from the office of the president new in the box and has been sent in for the third time. Samsung has the worst customer service and will lie to you to pacify you. Samsungs office of the president is a joke because they do not care about the customer The ticket number for my product is 4148014088.
I purchased a sansung washeo and dryer in May of 1917 frin /sears,
Last weeki the dryer lit up but would not dry. A year andless than 2 months. I called Sears dervice as I have purchased all my appliances from Sears for more than 50 years.
I also asked that they checki my washer, worked find but asked thyem to check it.
Thy charged me the price quoted when I objected to the higher price, without a proble,m. Washer was fine. Charge was bi
biled by sears. A computer diagnosed the problem with the dryer. Technition took the machineapart and took out a small metal round part and the metal part nect to it and said problem was metal on metel. He replaced the part put together the machine. It worked charge $362.38. He offered me a years service for %)_ mo for a year offering to$181.20 if I agreed. I did the Math. It would have cost me $600- plus the repaircost. O dod the ,ath and declined. I could probably buy a new dryer each year. Man was polite accepted my credit card and I received a receipt by Sears.
He told me to not overload the machine or put heavy items in it. I do do this. I did not abuse the machine and feel cheated. A dryer should last more than 13 months. I would like some justice from your company as this is your machine and have every attention to bring this to the attention of my local politioions anmd media and local agencies. I am elderly and feel I was not treated fairly. Sers service seems very different thaj it once was.
Eloise Litman 682 rt 306 suffern NY 10901 845b 354 2644 I will also contact my credit card ccompany
I have spent 3 hours on the phone taken my phone to the "authorized" store, had the people at the call center taken my phone over from their end pushed all kinds of buttons Best But pushed all kinds of buttons and my phone does not work but NOW they want me to send them my phone because they can fix it. I am so not liking Samsung or Sprint very much right now. I have a J3 Emerage CHEAP replacement phone because I broke my good phone. They keep asking me to do more and more instead of just honoring the the warranty REALLY SAMSUNG REALLY. I have done NOTHING to the phone it has an error on it that will not come off and was told by the "authorized" store it does not work. So who is lying
I just purchased two Samsung Galaxy J7 V phones from Verizon store in Huntingdon, Tennessee on Saturday 7/21/2018. I have been back to the store for a bunch of assorted problems with both mine and my wife's phone. The problems were from the notification LED not working (which I found out after they tried to get it to work for 2 hours that it just doesn't have) to the alert sounding every minute or so. We made our peace with all this until I came home yesterday (7/24/2018) and found the camera glass that is recessed into the back of the case was broken. We are both in our 70s and are not rough on things. I carry my phone in my right front pocket like I have done for years and have never had a problem. Me and my wife have both had a Samsung S3 for several years and they were great. We have always liked Samsung products and were surprised that this new phone seemed to be so inferior. I went back to the Verizon store to see what it would cost me to trade up to phones with a notification light and hopefully better quality. With the damage my phone had it would cost me about $500.00 up front and $30.00 a month for 2 years. My wife's would be $50.00 up front and $30.00 per month for 2 years. This seems excessive considering we have only had the phones for 4 days. Don't expect Samsung to do anything about any of this but I had to vent. This is the first customer complaint I have ever filed.
I purchased a Black Samsung Galaxy Tab E 9.6" 16GB WIFI Tablet brand new in July 2017. May 12th It stopped working so I sent called in and was told how to get it replaced. I emailed Proof of Purchase three times and Extended Warranty that I purchased. Samsung replied it was out of their 1- year warranty. I told them it couldn't be since I only had it 10 months. They found the error and updated my file (they were looking at date it was made by manufacturer not date I purchased it). A part was ordered but then I received an email saying the part was unavailable and they'd be sending my Tablet back unrepaired. Well, this was unacceptable. I called and told them it was not my fault the part was not available. They agreed to replace it. Today, 10 weeks, 10 phone calls and loads of email I still do not have my Tablet. The last Request# was 0011501692. I purchased this Tablet in good faith because I have so much other Samsung products but this is really not acceptable nor is it fair. Is there something you can do???
Thank You,
Mary McClain
706-394-4531
chavileigh55@gmail.com
I have gotten and samsung tab E from AT & T on nov 14 2017 ,I used the tablet for about 2 months ,it started messing up BADLY, ( 5) I was informed by AT& T that it was an Samsung problem due to factory warrant, I call the service department got it shipping to them it was repaired twice came back to me, within a 2 days ( each time ) started messing up over and over by going i to safe mode , the service kept placing it on the machine and running test , service department it was said it was Okay, if it was ( okay why did it keep going into safe mode.I was informed by replacement department that ,they had (NO SAMSUNG Tab E -- NO STOCK THAT I WOULD BE GETTING A REFUND CHECK OF $ 215.00 at this time I have NO TABLET OR NO REFUND EITHER ) I still under contact with AT&T , for me to get cleared of the contact I have to pay $ 129.00 that is owned
SUGGESTION : 1 , REFUND AND OR GET A SAMSUNG TABLET IS S3 FOR REPLACEMENT AT NO CHARGED TO ME OR AT& T
2. I WILL BE FILING THIS COMPLAINT WHIT MO AG OFFICE AND FTC ,BBB FOR YOUR ACTION
YES I HAVE ALL THE PAPERWORK AND EACH I HAD TO SEND IT TO THE SERVICE DEPARTMENT !!!!
YOU CAN CONTACT ME AT 573-694-3887 OR 573-690-5914 ASK FOR CARL OR SHEILA DEDRICK FOR OTHER PAPERWORK
I have a Samsung Galaxy J3 eclipse and it SUCKS!!!! It took 2 full days to charge. I used different charger and got the same results. The battery life only lasts 2 hours and takes FOREVER load a page. You can only have 5 apps and 30 pictures/videos before it runs out of storage. It is a TOTAL waste of money and you should NEVER buy it. I am SO disappointed.
We purchased a Samsung phone in Aug of 2016. Phone worked great, no problems at all. Then Samsung sent out a forced software upgrade in February 2018 that completely bricked the phone. I contacted customer service after being told by Sprint that there was nothing they could do because it was a software issue. Samsung told me to mail in the phone and sent me a label. I was made aware there would be a charge to assess the damage because it was out of the one year warranty. After checking my phone they confirmed the mother board had been corrupted and wanted to charge me almost $600 to replace the board that was corrupted from THEIR software update. I asked how their upgrade was our fault and my responsibility to pay for? The representative just kept saying it is out of warranty.
My phone was fine, no drops, cracks damage of any sort until they sent out their upgrade. It almost seems like they sent out that corrupted upgrade intentionally to damage phones to force people to spend more money. My phone isn;t even paid for yet, but now is just a hunk of junk $700 paperweight because this company does not stand by their products in any way!! I will NEVER purchase another SAMSUNG product again. Guess I'm switching to APPLE from now on for all five of my phone lines.
I have called several time since march. now I am being turned over to collections by Samsung finance. I purchased a Samsung s9 because I received and email for preorder in march, when I took it to tmobile for a trade in for my Samsung s7, I was told I had to return it to Samsung and get tmobile and I returned the phone fedex . I have called Samsung several times and they have told me the phone was received. I have told Samsung finance that several times and now they are messing up my credit with a 500.00 bill. what else can I do my email is leanna12003@yahoo.com and my number is 708-705-2378. please help me get this resolved and closed and my credit taken care of. thank you
I wish I can give Samsung customer service a NEGATIVE 5 stars. I've spent the last 2 weeks trying to get my cell phone sent in for repair. I have sent in my proof of purchase, documentation from Verizon stating that the phone isn't stolen and still no resolution. I've done everything Samsung has asked me to do, and all I'm asking for is a return address to send my phone out. Which means I'll be without a phone for an additional 3 to 5 working days. I'm not saying that the people who work for Samsung aren't good at what they do, but their policies and procedures don't work. Their problem is systemic, mean while the customer suffers.
21 June 2018 Elizabeth Seymour Email: sargeantl@bigpond.com
Managing Director
Samsung Electronics Australia
3 Murray Rose Avenue
Sydney Olympic Park NSW 2127
Re: SAMSUNG AUSTRALIA -SERVICE REQUEST 4259751836
Thank you for email dated 14 May 2018, regarding my faulty Samsung “Gearfit 2” watch returned for repair for the second time, on 04 May 2018.
In August 2017, I upgraded my Samsung Galaxy mobile phone to a Samsung Galaxy 8, via the Woolworths Mobile retailer. As a result I received the Samsung “Gearfit 2” as a bonus for purchasing the new Samsung mobile telephone. This is the fourth Samsung mobile I have purchased over the past years.
On 9 March 2018, I returned the Samsung “Gearfit 2” to your Samsung Technical branch at Parramatta, as the device was displaying a message that the back casing of the watch required wiping as the readout on the screen incessantly wanted to read my heart rate. About this time the rear casing of the device became dislodged.
The warranty repair was finalised on 13 March 2018, with the billing number quoted as (4256272323) and the service report stating:
DEFECT DESCRIPTION: - Battery discharging – Exposed heart rate sensor.
REPAIR DESCRIPTION: - Replaced PBA – Battery – Rear tested OK
From the date I collected the repaired device it operated according to its specifications, with the exception that the device required re-charging on a daily basis, which concerned me as I was under the impression that this device did not require re-charging on such a regular basis.
Approximately on 10 April 2018, I noticed a dark patch at the top right hand corner of the face of the watch. I didn’t take much notice of this until I noticed it never cleared. The device continued to operate as per its normal specifications, but still maintained the dark patch on the top right of the screen.
On 23 April, 2018, I was a passenger in my husband’s vehicle travelling to the North Coast. At the start of our journey the device was still operating, apart for the aforementioned darkish patch at the top right of the screen.
Approximately 2 hours into our journey, whilst seated in the vehicle I noticed that the “Gearfit 2” screen displayed a white line running slowly from the top of the screen to bottom of the device. At first this line was very slim, but over the next few hours, whilst still seated in the motor vehicle the line became wider. After short time the device completely malfunctioned.
Upon my return to Sydney I attended the Samsung Office at Parramatta to have this device serviced. I fully explained to the Service technical officer what had transpired with the device whilst I was seated in my husband’s car.
On approximately 7 or 8 May 2018 I received a call from a young man who informed me that the service technician had advised that the watch had experienced damage not covered under warranty. I immediately questioned this assumption and was not satisfied, as I had not damaged the watch in anyway. I informed this person that the device had been repaired approximately 3 weeks prior under warranty and I requested to speak with a supervisor.
He advised me that a Case Manager would be assigned to me which would take approximately 48 hours and they will call me to discuss the repair. At 1.51pm on 11 May 2018 I received a call from one of your staff members named Brian. I had left my phone at home and was not able to return his call. Brian called me again at 12.10 pm on 12 May 2018, and as I was indisposed I was unable to take the call, and left another message for me to call back.
I rang back at 2.20p.m that date, but due to the lengthy wait time I terminated the call. I rang again at 3.30 pm on the same day and asked to speak with Brian. I was told Brian was unavailable; I left a message for Brian to call me back.
I rang on Monday at 10.16am and spoke with Janei. I explained to her that I was returning Brian’s call and I would like to speak with him. She said I will just put you on hold and to ascertain Brian was available. When Janei came back to the phone she told me Brian was not available and she would attend to my call. Then Janei proceeded to tell me what I was already told nearly seven days ago with no resolution. To say this made me very angry which as an understatement!
My assigned case manager was always too busy to speak with me so now I had another person telling me I had damaged my watch and there was no further resolution available to me. When I commenced to inform Janei that I did not damage my watch, she commenced to start calling me “Ma’am” which I found to be extremely condescending. This condescending tone in her voice I found to be insulting and extremely patronising and very unprofessional. I continued to remind Janei that my name was Elizabeth not “Ma’am”. I asked Janei for the General Managers name which she refused to supply to me. She stated that she was not allowed to provide that information.
I expected a more professional approach to a customer than what was provided to me by your staff member Janei. I found her manner very dismissive to my concerns, and in fact her customer skills were appalling.
Over the past few years, my husband and I have purchased three Samsung mobile telephones, coupled with a very expensive Samsung television purchased in 2017. I have grave concerns, emanating from my recent experience with your Technical staff relative to my current issue, as to the level of professionalism I or my husband may receive if we have any further problems with our current Samsung products.
I will strongly reiterate that the “Gearfit 2” device was in no way damaged by me or any other person, no only from the date of receiving this device in 2017, but from the 13 March 2018 when it was returned to me after being repaired under warranty. The only defect noticeable to me was the small dark patch at the top right of the screen which I had noticed on or about 10 April, 2018. In fact the device had not been worn by me, four to five days prior to leaving on our journey to the North Coast and up to the date of leaving, the device was operational, apart from the continual need for the device to recharged on a daily basis.
The very minute scratches on the metal casing outlining the face of the device may have been caused by a small and light bracelet I wear on my left arm. It also might be noted that there is no damage to the face or band of this device.
In closing, I wish to be made aware of what evidence the service technician availed himself of, to arrive at the conclusion that I had “knocked” or damaged the device, either by my neglect or my omission.
It might be noted that my husband had an issue with his Samsung ‘5’ mobile telephone some weeks ago. He attended the Technical centre of your offices at Sydney Olympic Park where his mobile was examined by one of your service technicians, as the phone was unable to be charged. This technician informed my husband that his preferred option was to purchase a new Samsung mobile telephone. He further advised my husband that the charging port was damaged and the mobile telephone was now unrepairable. Upon his return home, he utilised another Samsung charger, and found that this charger fitted the charging port and that the mobile telephone was able to be fully charged.
Does this experience call into question the abilities and knowledge of some of your technicians.
I thank you for taking the time to peruse my letter of complaint, and sincerely hope that you can assist in rectifying my present situation.
Yours faithfully,
Elizabeth Seymour
Further Feedback
On 10 July 2018, I finally received a call from Brian from Samsung Customer Service who left a message on my phone. I returned his call the following day, 11 July 2018 at approximately 9.10a.m. When I returned his call he said to me “firstly I would like to apologise for not being available” “but we are very busy and that’s not your fault”. Really! I don’t care about your availability it’s about the poor service and the attitude from the customer service team. Brian continued, with letter in hand “Now I want your feedback” “Oh and the decision still stands”. Why ask for feedback when you already have my letter? I asked Brian has your Managing Director read the letter I addressed to him and he said “No! I will forward this onto him if you want”. Yes please Biran as that is who it was addressed to and cc to your Service Manager.
My dealings with Samsung Olympic Park have been atrocious. The complaints are handled poorly and without professionalism. I will no longer purchase Samsung products because of the poor service I have received and I will continue to tell people about my poor experience.
I wanted you to be made aware of my recent experience at the Samsung Experience Store in Eaton Centre, Toronto Canada. I went to take in my broken A5 (2017) phone that I bought in December (2017) and was having issues while I was on vacation.
The employees on the bottom of the store were friendly enough but it all went downhill after I went upstairs. There was one employee at the service desk, he was seeing another customer so I stood by the counter waiting. There was no greeting, no "I will see you in a minute." Fair enough. But those customers left and this service guy still deliberatly ignored me. He answered the phone and went to the back a few times.
After about the third time he came back from the back room after about 20 minutes he decides to help the guy who came way after me first. Saying it "will just be a minute". I am a very patient person and if it was just this that happened I wouldn't have bothered complaining.
So I drop off my phone for a repair after he finally decides to talk to me and treats me like I'm a waste of time and space. I mention that the touch screen stopped working when I was on vacation. Everything else about the phone was working perfectly even the lighted part of the screen. It could be because I got caught in a rainstorm but the phone screen didn't seem to stop working until a day later. It's only 6 months old and I hope it's a fixable issue. They say sure we'll have our techs take a look. They mentioned if there is water damage on the inside of the phone that is not covered under warranty. Hence the careful phrasing "water resistant" not water proof, but I have hope, because this is the first time it's gotten wet and surely one rainstorm won't damage the phone. And I started having the problem days after the incident. "Come back in about 3 hours." So I went away.
I must mention the employee who helped me when I got back, was very lovely and helpful. He goes back to talk to the tech and says sorry they found liquid damage on the inside of the phone, so I new screen will cost you approx. $260. I say "okay I'll think about it." And it takes them about another 20 minutes or so to give the phone back to me. This makes no sense due to what happens later in the store.
Fast forward to me driving back to my home in Waterloo. I decide to take it to a Samsung Authorized Repair shop. Little do I know they open my phone and find NO SIGN of liquid damage. Meaning the people at the Experience Store did not even bother to open my phone. They made an assumption, told me they were doing something and did not bother to do their jobs. Now I'm a poor student, so imagine my surprise when I find out that my phone could and should be fixed under Samsung warranty but they did not bother to check.
I am so disappointed in the Samsung brand and this store. I should also mention, this is the first time ever I have contact the company itself to complain and I have working in customer service so maybe the first guy was just having a bad day. But to me this whole situation is unacceptable.
about my Samsung S7edge that was handed in at one of Samsungs repair centres to replace a screen. It was done in January. Now the repair centre closed down, I have no phone but still pay for my contact. Since feb I tried to resolve the problem and they are still busy with it. its 6 months now and still nothing. even the manager at the complains department said he don't know what to tell me anymore. This is really unacceptable and I need it to be resolved.
Mare bill no.4263465687 service centre no. 0008350794 10 din se mare phone service centre ma para ha.sir 10000/- dam ka or ek mobile rakhna mare liye possible nahi ha so sir please help me.my mobile no is 8942983184
good day
I bought a Samsung z4 in January 2018 I am starting to learn the difference of it and android once but now I have been having an issue with the back button as I have to restart the phone for it to work almost every day not sure how many times a day. the issue of me taking it back to edgars for repair is I will have a stay for two weeks or more without a phone.
POOR PHONE SERVICE
TO WHO IT MAY CONCERN
As I have what I think is way too many problems. I would like my refund and an exception to policy and authorization to return the two phones that I have with no penalty. I am 77 years old and cannot afford to have my limited funds tied up my your company.
I am very unhappy with Samsung. For over a month now I have been trying to get my refund back. You can look at my account Edintex@satx.rr.com. Of one error Edintex@satx.r.com
I ordered two phones or at least that is what I thought But I received 4 Samsung 9 Cell phones.as charged on 5/19/2018 841.09, on 5/18/2018 841,09 on 5/18 2018 833.51 and again on I was charged 833.51 on 5/18/2018
On 5/19/2018 7,58 paid for return label returned one phone on that label
Another phone was returned as I did not sign for that phone
I currently have two Samsung 9 phones numbers 358212090002055 358212090006767 One was Violet and the other was Coral Blue
One order number was DJ03WO0SS I do nor have the other numbers. As my computer had a hard drive failure .
06/01/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA Refund 833.51
05/19/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -7.58
05/19/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -841.09
05/18/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -841.09
05/18/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -833.51
05/18/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -833.5
I bought a brand new Samsung note 8 in September 2017. Not long after, I dropped the phone 3ft on to CARPET and it caused a hairline crack. That’s my first complaint. Second, this month, June 2018, the phone went dead and no charger would work. It wouldn’t come back on. Nothing!! I contacted Samsung and was told it was a known issue and it was under warranty so it would be corrected. The tech guy I talked to asked if it was caused by physical or liquid damage. I said not to my knowledge but it does have a crack that happened right after I got it but it has worked for months up until now. He assists me in getting a shipping label to send my phone in to the repair center. Next thing I know, I got a bill for $658.19 to repair my phone because it was not under warranty. Come to find out, the small crack voided the warranty and NOTHING was said about that when I was talking to guy about the issue. They sent me my unworking/unrepaired phone back. I’ve got a $1000 Samsung paperweight now. Not to mention. I’ve got a baby on the way and that phone was my only way to get a hold of anyone Incase anything should happen. Im borrowing a phone now. I still owe Verizon $560 for that non working note 8. I’m stuck paying for a phone that doesn’t work, and the reason it doesn’t work was beyond my control.
I would not even rate it bought a washer and dryer 6 months ago and the dryer broke down. Service is a nightmare. Would not come and fix it.took for ever to get reimbursed. Thes__hit we had to go through to get it.im telling everyone I know and don't know about it I would rather wash my clothes in the creek then ever buy another Samsung product of yours again.larry
I would not even rate it bought a washer and dryer 6 months ago and the dryer broke down. Service is a nightmare. Would not come and fix it.took for ever to get reimbursed. Thes__hit we had to go through to get it.im telling everyone I know and don't know about it I would rather wash my clothes in the creek then ever buy another Samsung product of yours again.larry
My phone updated yesterday. All is good except I am having a problem keeping the badge numbers on my notifications after either just opening the app and not the actual message or one of the notifications or if I dismiss one of the notifications on the bar. It is important in a lot of instances to have it shown how many notifications there are within that app. Not sure why ya'll thought it was a good idea to dismiss the number of notifications before even opening the message. I've tried multiple things, read multiple threads to try and fix this problem but nothing is working and I see it is a part of the update. If ya'll could go back to showing the number of notifications until the user personally decides to do away with the badge numbers or actually going into that one thing to dismiss notifications separately.
I sent my phone in because screen went blank it was under warranty they said they fixed it but did not and warranty expired I have paid for this piece of shit now your getting
Dear Team,
Service Request Reference No: 4259802563
My Samsung Refrigerator was purchased in April, 2012. Since last 3/4 months, our refrigerator has some ongoing issues of cooling. In March, the engineers came and solve gas leakage problem (that is what they identified and claimed to solve it), charged me heftily now again in one months time, it is not cooling.
Another technician came to our place yesterday investigated the machine and said since you are putting untensils with water to make it ice in freezer section, our fridge is not cooling. How rubbish ? When we tried countering his explanation, he started giving us lame execuses and compared old timer products Vs new products.
We did not want to argue with him so let him go and waited for another day without keeping anything in freezer section to see the effects.... The result was same no cooling effect and no ice cubes in ice tray.
I want to register a complaint against this technician - Alpesh Patel and Samsung for their poor service.
Regards,
Pinkal Soni | 9909000361 | pinkal@sevennhalf.com
I got two Galaxy S8 back at the end of Feb 2018. I started having problems with the chargers not even a month later. I requested warranty on the chargers and wires after it was diagnosed by their own technical support. I am still waiting for the charging wire. I have spent lots of hours of my time on Online Chat and phone calls with Samsung trying to figure out why it has taken over a month to solve my problem. I keep getting the run-around about how long it's going to take and why I wouldn't get it all at the same time. There call centers are all outside of Canada and the USA so the people have no idea whats going on. I have requested a manager numerous of time and I only get the on-duty supervisor who says there is nothing he/she can do. I am still waiting for them to resolve this, but I don't think I will be buying another Samsung phone any time soon.
Did a bios upgrade on my Samsung Televsion today which did not go well. I called tech support but no one that I spoke to their could help me either. Totally untrained with no resources and no way to even begin to help the customer. Eventually, I was able to resolve the problem myself. As a result of this I emailed all of the Samsung Senior Management in Japan about my terrible customer service experience. Twice in fact. Any company with this pathetic of customer support is on the way out. Drop the stock now if you own any. No doubt on Monday a lot of people in Japan are going to have a bad day! Hopefully, they will get fired because none of them are doing their jobs.
I called your customer care on 4-2-18 and explained my mom and dad bought a Refrigerator in 2016 four months before it was installed in their new home which the refrigerator was installed in February 2017 by HH Greg which now it out of business. I explained there are numerous bulletins on this refrigerator and in February the ice maker when bad which you replaced under warranty. In April we noticed the freezer was not working in which we lost the entire freezer full of food. My daughter Cheryl Peach called into customer service explaining everything above and she offered to send a repair person or get the entire purchase price back for our inconveniences. I decided with the problems I had already experienced I would choose to Get a refund and purchase a new refrigerator and my daughter sent the receipt in and the lady from your customer service called my daughter with Refund Order Ticket # 4147177211 and with the amount of refund being $1,495.99 and that in one to two business days Samsung would call with how she would want refund either by direct deposit or Check. The email I sent receipt to was Snaecr_g45@sea.samsung .com and she said it was successfully received. She then called back a 2nd time to confirm address was still the same as receipt. Yesterday I sent email to confirm when they might receive the refund and customer service informed me it was denied for being out of Warranty? No one ever called to tell us such and knowing we were purchasing a new unit depending on repaying for a new product with the proceeds of this refund...... You have no one that services this area for Samsung and then your customer service is the pits.... If this is not immediately remedied I will be contacting an attorney or taking you to small claims as I still have the voice recording of the refund that was promised to my daughter. My daughter also asked if they would want the old refrigerator back and your customer service said no have Lowes dispose of it when they deliver the new one. As we still have the old one that is barely over a year old after installation. I will never purchase another samsung product as you CLEARLY don't stand behind your product for the price you pay.
Hopefully your will remedy if not I will be seeing you in court with my voicemail your customer service left as proof of refund.
Thanks
Pat and Bobby Flora
My Samsung Galaxy S8 died during a call. It would not start, charge, soft reboot or hard reboot. I was instructed from Samsung to send it overnight and they provided a UPS pickup ticket. I delivered it to s UPS store and they received it the next day. It sat for three days. I received an email stating they were repairing it and it would be 3-5 business days to return it to me. They then sent another email 2 days later saying they had my phone on hold waiting for back ordered parts. I then received an email stating they could not repair my warranted phone and were going to send a refund, after they contact me with in 24-48 business hours. That time frame was not followed and I have been on a constant phone loop with Samsung from 800-Samsung to an ECR and then to parts who immediately route the call back to 800-samsung. this continues until my patience fails and I hang up. All I am interested in a new S8 or refund of $672, which is the purchase price I paid for the phone.
Do not like new update for note 8. You took away the option for text tones for contacts. I will be looking for a new phone because of this. I need this feature for work and this was the dumbest move ever. Hundreds of thousands of people are not happy about this. Needs fixed or lose customers
I bought a refrigerator from HOME DEPOT in july 2017. Less then 30 days later it stop staying cold tempt goes from 40 to 50 . I went to store and they did absolutely nothing. All they did was give me your customer service # I will never shop there again I have called your C.S.Aug Sept Oct Nov Dec 2017 JanFeb March 2018 .No one has every call or e.mail with any information You do not have the best C.S. department This whole situation has been unbelievable . No one has offered a repair person or just bring me a refrigerator that work This needs to be made right case # 4145812762 e.mail mariannemeek@hotmail.com P#6164604581 Marianne meekhof
I bought a Samsung dryer in February of 2017; 2 weeks ago the belt broke and it cost me $180 to have it repaired...how disappointing.
The repair man told me never to buy Samsung appliances since he receives numerous issues for repairs for your products.
I did not register the (dryer) appliance as your unfriendly website would not accept the serial number...I tried shortly after the purchase and again recently.
No more Samsung appliances for me!
I made the horrible mistake of buying a SAmsung dishwasher from Best Buy. It never really worked, we keep calling fr issues and they came out and keep replacing parts. Then, the last fail I called and it was just "a few days" outside warranty. We should have keep the unbrand 1960 dishwasher that was in the house before because at least at worked.
I will never buy another samsung appliance again!!!
I traded in 2 phones in December 2017 for 2 Samsung galaxy note 8.In February I was charged $200 because they can't find one of my trade ins.I have called almost daily for 3 months and have been transferred all over the place including overseas. I am always told the person before either didn't fill out the correct request or did not file it with the correct department. I have spoken with numerous people and supervisors. I am told to call back in 3 to 5 days. I call back and still no resolution.I have held off disputing the charges hoping to resolve this but have gotten no where.I am a loyal Samsung customer for years but I will be reconsidering this. I have gotten no where but the run around.
I bought a 65 inch 4K TV that was no longer able to power up after just over a year; therefore being out of warranty. However, I was given a one time accommodation to have it fixed. Every time I contacted a service center, in which I was told to arrange the repair, they informed me that they do not service my area. This went on for a few weeks; and several service centers. I kept trying (via telephone and chat) to rectify this situation with your support personnel, and EACH time I had to start all over again trying to explain the situation; just kept going in circles. Finally, due to pure frustration and anger I just gave up and decided to just discard the TV; which was just about 2 weeks or so past the warranty period. So I ended up buying an LG (which I should have done from the start as I have other LG products that have never caused me problems, but thought I'd take a chance on a Samsung TV.....BIG MISTAKE!!!) I also had a new Samsung BluRay player (that I bought at the same time that I purchased the Samsung TV) which was new and working. However, when I discarded my TV I was so frustrated with Samsung that I threw the DVD player away at the same time. just so I would not have ANY Samsung products in my home. And, I 'never' will purchase ANY Samsung products again!!
To have Service Centers that will not honor your products due to distance (do not want to send a technician as it is out of their range) is absurd. And one of the Service Centers that 'was' in my area (less than 10 miles away) said that they no longer provide service for Samsung products (perhaps due to the fact that their products require too much service). Anyway, as stated above I will never buy 'any' Samsung product again. Also, I have told many of my friends and relatives about my experience with Samsung, so it is likely that they too will not take a chance on any Samsung product either.
All of this took place a few months ago in January 2018. However, it has taken me this long to express my feelings regarding my experience so that I can let my anger and frustration abate. Not that you will, but you can review all of my correspondence with Samsung regarding this issue. I am now, and will always be from this point forward, a loyal LG customer. My experience with Samsung has been the most frustrating and annoying one that I have 'ever' had with a company in trying to get an issue resolved; to have one of your products fail in just a short time tells me a lot about the quality of your products.
Never Again!!
Mr. Peterson
I dropped-off my Samsung Galaxy 8 phone to have the broken glass replaced and during the repairs, the UBREAKIFIX Samsung Authorized repair store technician deleted programs/aps on the phone that permits the phone to compete outbound calls and receive inbound calls. The phone was working properly prior to the Authorized Samsung UBREAKIFIX repair technician tried to repair my phone. Now, I have a Samsung Galaxy 8 phone that's unable to complete outbound calls and receive inbound calls. Of course, UBREAKIFIX technician and store manager claims, it was not their fault that the phone they fixed doesn't work. They replaced the glass as requested. This scenario is truly ridiculous. Please in the future, Hire Competent repair personnel that know how to repair devices without causing additional damage to a device and then they claim their repairs did not cause the device to operate properly.
My washer is only four months old and quit working. Called their customer support and they were closed! Went online and talked to someone on their chat line. Had me jump through numerous hoops to self diagnose the problem. Gave me a number I could use if the problem persisted so I would supposedly not have to go through another 45 minute ordeal. The problem persisted so I called back and gave the number. Nope. Had to go through the same hoops and questions as before. Another 45 minutes later problem still not fixed and no appointment for anyone to come to the house to diagnose. Went through this AGAIN and this time, after another 45 minutes, was finally given a link to supposedly set up an appointment. Filled out all info on the link and waited............... I finally got a call two days later. No appointment though. Gave me more hoops to go through to troubleshoot and self diagnose. Did not work (of course). Had to call them back. Finally got a name and phone number of the company who does their warranty work.....they are in another state!!!! The soonest they said they could come and check it out is over a week away! This would be almost two weeks since the washer quit working. In the meantime I am stuck with a new washer that doesn't work and a pile of dirty clothes. I will never purchase a Samsung again.
First of all, I need to apologize to you! Because I don't know your display is unwelcome children to play it.
So my child (2years old), he was in your Hong Kong Kowloon Bay branch to play the VR joytick display on March 13. And without my knowledge your display is unwelcome children to play it. And then your staff is very serve faithfully to guard the VR display and immediately to stop my child and severe to scolding my child.
Actually you should very appreciate your staff to guard your open to everybody (ONLY UNWELCOME CHILDREN) to try it the display.
And I talk with your staff same day, he say my child to put and drag the VR joystick rope and put out the length will give rise to the burglar alarm to come up. But as per my handmaid inform my son only take out joystick within 5 second and put out the rope length is very short, but your staff already very severe to scolding my son.
In the meantime, I really want you to help and check with your HK - Kowloon Bay shop the CCTV. I want to know my son take the rope is how long and he play how long time, why your staff need to severe to scolding my son. Do you know because your company unwelcome my son to play your display (I don't understand why no to show do not welcome children to play your display the instruct) and severe to scolding with him. Therefor my son is very fear and cry every day.......... Don you know the serious.......... so we must to know & check your CCTV and then we really don't understand why your company unwelcome to you your display, this is child discrimination?
And I hv check with HK office is don't to check and just ask me to call back your Kowloon bay shop................. I really disappointed your HK CS the handle method.......
Samsung. Wa456drhdsu. Washing machine vibrates when spinning very hard it's shut off this machine doing the same thing over and over Baugh from brands mart in wpb florida on 6/15/13 for $720,67
561 ,729,2794 or561,541,4669
Samsung. Wa456drhdsu. Washing machine vibrates when spinning very hard it's shut off this machine doing the same thing over and over Baugh from brands mart in wpb florida on 6/15/13 for $720,67
561 ,729,2794 or561,541,4669
Samsung. Wa456drhdsu. Washing machine vibrates when spinning very hard it's shut off this machine doing the same thing over and over Baugh from brands mart in wpb florida on 6/15/13 for $720,67
561 ,729,2794 or561,541,4669
I am using a lot of Samsung devices. 10 months ago I bought a Samsung TV 4K 40" ( at this moment not sure for the model full name ). Since me and my boyfriend are working every day, and we are out almost all the time, the TV is turned on 6-10 hours per week (max ).
6 days ago, the TV suddenly lost the image and there is only sound. So all we were able to see was black screen. We tried to follow the instructions on the official Samsung site for solution ( https://us.community.samsung.com) and since it seems the problem is in the TV, that means our TV will need to be serviced.
As per that I called first Samsung call centre. They took my details and they said they will reach me. Now, this is 4th day, that I receive their answer that they are waiting for the parts necessary for the TV. IN THE CAPITAL OF BULGARIA, SOFIA, WHERE THE POPULATION IS 2.000.000 PEOPLE, THEY ARE WAITING FOR THAT PART 4 DAYS ! But, that is not the biggest problem.
Apparently, the servicers are working in the same time as the clients and not working on Saturday ( I am human also, I understand Sunday they need to rest.) . So, the normal working time in Sofia is usually 09-18. My working time is 10-19.
AND THEY WORK UNTIL 18 TOO. IS IT NORMAL ??? even if someone is working till 17, in this big city, you need at least 30-40 minutes to get home. And every other normal service is working on Saturday too, since the service is build to assist it's clients as per the need and the type of the service. And this service is working 5 days, in the period when the clients are at work and cannot stay at home and wait for this ...AMAZING.
0 STARS FOR SAMSUNG, FOR EVERYTHING related with you, Until few days ago, I was thinking the opposite.
I am waiting for the "TECHNICAL SUPPORT " THIS DAYS, AND IF THE PROBLEM PERSIST I WILL FIGHT FOR NEW SAMSUNG device.
i purchased a mobile model numberSMG955F from digicel Tobago.I made two phone calls and the phone went dead.I took the phone back just after 30 days.I was informed that I had damaged the phone port and charger and therefore warranty void.I took the phone to a place that repairs phones who stated they could find nothing wrong with the phone in particular no damage.I have had numerous chats with Digicel Customer services in Trinidad.I have now taken the phone back to Digicel who will check the phone again.All this has been exceedingly onerous and to date I am still without a phone
I have been going back and forward for Samsung Promotions department since May 2017... They offer me 2 Reward Certificate codes and I was only able to use 1 code and as of today I'm still getting no more with the customer service department my claim#84112 and the rewards code are (KKKBHZMAZ & KK8GHZBAZ. When I purchase 2 of the S8 and back in May they in the offer the Gear VR for each phone that's where the Reward Codes were offed. This is very much unprofessional for the Samsung Promotions department to treat there customers like this and I'm very much upset...
Here are the 2 phones lines 201-993-2523 and 201-905-4848 (which this line has been changed)
Thank you
We bought a new Galaxy S8 phone for my husband on Black Friday. On the day after Christmas, the phone would not turn on. We called Samsung Customer service and were advised to take it to be assessed by a local business. We did as instructed. The business said the phone was completely unfixable. We called Customer service and were advised to send it in to be replaced. They provided a shipping label to send it via email. We sent it to the address and waited. The phone had been signed for on Jan 2. I began to call CS again a few days later. No one had any idea of what I was talking about. So, I drove to the location on the shipping label. It was a Samsung site, but they "don't accept phones there". I had to call the police to get an answer because they refused to talk to me. The officer found out that they may receive the phones, but they ship them somewhere else, but they don't know where they would ship it. I have spent HOURS AND HOURS since Jan 2 attempting to get resolution. I have been told that they had to find the phone first, well they did. They I was told that they have to assess it, well they did and confirmed it will not turn on. They then said the replacement phone would be here in 5-7 days, 3 weeks ago. I called again last week, I was told 2- 3 days, Still nothing. I have asked for tracking number, I get nothing. I spoke to a lady named Veronica this week who assured me she would work on it and get back to me. She gave me false contact information. She also requested that we get something from Sprint showing the device had been activated, which I did by driving to a Sprint store for her and emailing it. I have tried to call customer service again, and they want me to continue to repeat every detail over and over again. It's like groundhog day with this company. We are at a wall because we aren't able to get any resolution. During all of this my husband has been in the hospital at least 50 percent of the time, or we are driving to another city to go to a different hospital because he is cared for between 3 hospitals that are 5 hours apart. Whatever happened to customer service?
I ordered ear buds from Samsung direct in OCTOBER, it is now FEBRUARY and I still have not received the product I PAID FOR in OCTOBER. I have made numerous phone calls and spent I don't know how much time on hold being told that there would be an investigation into the matter by the "investigative team" and it would take 30 days. Well we are on the 4th month of investigative work and still NOTHING???
My order reference is 558364 and my investigative number is 795027.
Please, for the love of GOD, help me with this matter so I don't have to call back AGAIN.
Kerry Evans
1792 FM 256 w
Woodville, TX 75979
My complaint is YOU DONT HAVE ANY CUSTOMER SERVICE....I purchased a Robot Vacuum...used it 5 times and already crapped out. I have gotten the, "OLE` RUN AROUND" from about 5 customer service people. NOT my dept...I`ll Transfer you to someone that can help...Hang on... This has been going on since 10 am this morning. I started with "chat"...what a joke that is...You have set up a great system to get rid of someone needing help...just keep transferring them to some one else and they`ll go away. I don't expect ANYONE will contact me. The less customer service you give the greater your profit. Your customer service "SUCKS"....Don`t worry tho...I`ll advertise for you. Your ROBOT Vacuum will be in with the trash Thursday morning.
LEE WENZ
Do I have to even give it one star?
My 3 year old Samsung washing machine developed a leak about a month ago. The repairman found the hose that was leaking, but the replacement hose is "NLA" or "No Longer Available". I've been dealing with Samsung customer service for over a month now and getting no where. I have posted a video on YouTube about my problem and will try to link it here. https://www.youtube.com/watch?v=LVowmXNUAbw
Hi
I have a Samsung GALAXY A5 .It is on contract with CELL C I have the phone for 1 year and few months about 2 months back the phone went in for repair! The battery swollen up the phone got very warm at times.I'm using the phone every day for work and private and it started getting warm again (VERY WARM)! I even got a message the device is over heating and I turned it off! I'm unhappy with my phone it whas in for repair I whas without a phone for a week!! and now it's giving problems again! My phone is still new and I'm having all this problems now!! So now I have to take it in again for repair(for how long this time before is gives me problems again! Or if the phone burns out what then!!!!!
I belive that SAMSUNG'S phones dount just last for 2 years!
Please help me if you can!
Thank You
Shantelle Du Plessis
I purchased two washers and two dryers (Samsung). Two orders. On the same date at Home Depot. The second order was delivered in a timely manner on the original delivery date. My first purchase delivery date has been changed eight times. No one at Samsung can give me definitive answer (why). Same name, same purchase payment. Samsung is incompetent to the highest degree.
Most of my things in my house is samsung . Have . a double door fridge with ice and water despencer i delt with a couple of chancers then decided to have it done through samsung wat a desaster i have emptyed my fridge 3 times every time samsung is coming and never comes what contractors are used to waist peoples time then i will rather get that guy from the street to fix my fridge before using samsung your company is a waist of time and money and will never buy a samsung ietem in my life again
Dishonest customer service and repair centers. Lied and destroyed my Note 5 phone.
Placed an order for kids tablet on Nov 17th and since hasn't been shipped or my complaints been resolved. I've emailed several times with the promise back of Samsung handling this promply but to no avail. Its been almost a month since the order was paid for and confirmed, but still no shipping details. This is ridiculous and will never purchase from Samsung again
Fraudulent Warranty by Samsung Pakistan.
I purchased a side by side fridge made by Samsung last year in December. This fridge comes with local warranty, almost a month back its performance start deteriorating. Last week I called their customer care number and after getting 3 different call numbers I eventually reached their call center. I was told that I will be contacted soon by service person that I was on last Monday.
They visited my house, checked the warranty card which is available with me and told us that fridge has issue of gas leakage (within almost 11 months) and they will have to fill gas and repair leakage for this. That they will do by next day, but on next day I received a call from them asking additionally for purchase receipt of my fridge that I don’t have with me anymore. When I told them I do not retain purchase invoices and it is not required either, they said our Company has made this policy 2 months back.
I read through their warranty card very carefully but did not find a single work about availability of purchase receipt to claim responsibility. While they are denying me my legal right.
I want your support, to stop Samsung Pakistan from fraud with their customers. To start they should provide quality products that don’t falter within 1 year and if at all it happens, they should honor their commitment as per warranty card.
Our 4 yr range almost burned my house down due to an electrical defect in the control panel. Thankfully I was home and it was during the day.
Said they can only send a repair man out. I told her there was no way that was going back into my home. My children could've been injured or worst died. Very disappointed.
Purchased two refrigerators and are having problems with both freeing up everything in the refrigerator. Have service agreement and this is 2nd time they are out on complaints. Ordered part two weeks ago and still have not received a all back for service. Now 2nd unit having same issue.
What do I need to do to replace both refrigerators? .Service company is the worse!
I bought a 40' HDTV in December 2016. A few months ago, my TV was struck by lightning, even though it was plugged into a surge protector, and it fried the TV. There is no power to it, even with a new power cord. I have even tried multiple outlets and still nothing. I contacted Customer Service about it and a ticket was filed to get it repaired. It is now 3 months later and the TV still is not fixed. I have talked to numerous agents and was told the TV was covered under the warranty and would be fixed. Nothing was ever done. I would call again and go through the entire process....and still nothing. Finally someone called me and told me the TV would not be fixed under the warranty because being struck by lightning was something I could have apparently prevented and therefore the TV damage was my fault. She told me they would sent a repair representative out to fix it and I would have to pay for it, but that didn't happen either. I reached out to customer service yet again and talked to someone who told me the lightning strike WAS covered under the warranty, but he could not send a repair tech to me because the TV was only 40", but if it was 42", he could send one which is about the dumbest thing I have ever heard. I would have to take the TV to a authorized repair center and the closest one he could find to me was in Melbourne, FL which is 4 hours from where I live!! I refuse to drive 4 hours to get a TV fixed. After refusing that, he all of the sudden started finding closer ones, the closest being an hour and a half away which is still too far to get a TV fixed. Samsung Customer Service has been completely ridiculous and untrustworthy, probably the worst customer service ever. At this point, I am done with Samsung and will go with other companies that have legit warranties, actually stand behind them, and have products that are actually worth the price. Samsung has done nothing but lie to me and refuse to help the customer at all, just gives run around answers with no solutions.
I bought a washer in July of this year. It is broken. The technician is coming out again for the second time . What a horrible product you are selling. It is a front loader. I have spent hours on the phone. I have mountains of wash and spent lots of money and time going to the laundromat
I wish I would have read the reviews. It is difficult for me to make payments on a broken new product. No one seems to care at all at Samsung what difficulties people experience with terrible products. This is really bad especially with a new product. I have offered for Samsung to take back this washer and replace it but Samsung doesn't want it back either. Its an almost new product so why should the headache be mine and not yours? I am still paying for a BROKEN machine.
My Samsung phone is less than 1 yr old. The display screen shrunk up to about 1/16 of the screen size. I am a Sprint customer and had purchased the phone thru Sprint so I stopped at our local Sprint store(Dickson city PA) to see what could be done. They inspected the phone and said there was no damage so i should have no trouble getting the phone replaced. They printed me off a receipt and told me to contact Samsung. My initial conversation with one of your operators was on 11/9/17. The woman fumbled thru the conversation and never once mentioned a charge for repair. I sent the phone in and received a bill for 177.48$ stating the phone was not under warranty.This morning I received a from Samsung asking me to pay the bill. The woman was extremely hard to understand. I immediately asked to speak to a manager. The call was at 9:30 am and I was told there was no manager there yet. I asked when she would be in and for her name and direct phone number she suddenly became available. The supervisor's name is Jessica. I began to tell her my story and was interrupted by her to tell me that the phones screen was damaged. I told her it was not sent to them that way and that the phone was always kept in an otter box like case with a built in screen protector and that if one of your technicians broke the phone I was not going to pay for the repair. She told me it was received in that condition. I told her to send be back the phone with out the repair. She became even ruder as she asked me to confirm the shipping address. At that time I thanked her for her help and as I began to say "Have a ..." She hung up on me!
I was completely surprised that someone in a supervisory position would act so unprofessional! I will have to replace the phone but it will not be with a Samsung product! My repair ticket # is 4145872747 if you would like to check on just who is representing the Samsung name.
Thank you for your time
Christine Propes Cross
I bought a 40' HDTV in December 2016. A few months ago, my TV was struck by lightning, even though it was plugged into a surge protector, and it fried the TV. There is no power to it, even with a new power cord. I have even tried multiple outlets and still nothing. I contacted Customer Service about it and a ticket was filed to get it repaired. It is now 3 months later and the TV still is not fixed. I have talked to numerous agents and was told the TV was covered under the warranty and would be fixed. Nothing was ever done. I would call again and go through the entire process....and still nothing. Finally someone called me and told me the TV would not be fixed under the warranty because being struck by lightning was something I could have apparently prevented and therefore the TV damage was my fault. She told me they would sent a repair representative out to fix it and I would have to pay for it, but that didn't happen either. I reached out to customer service yet again and talked to someone who told me the lightning strike WAS covered under the warranty, but he could not send a repair tech to me because the TV was only 40", but if it was 42", he could send one which is about the dumbest thing I have ever heard. I would have to take the TV to a authorized repair center and the closest one he could find to me was in Melbourne, FL which is 4 hours from where I live!! I refuse to drive 4 hours to get a TV fixed. After refusing that, he all of the sudden started finding closer ones, the closest being an hour and a half away which is still too far to get a TV fixed. Samsung Customer Service has been completely ridiculous and untrustworthy, probably the worst customer service ever. At this point, I am done with Samsung and will go with other companies that have legit warranties, actually stand behind them, and have products that are actually worth the price. Samsung has done nothing but lie to me and refuse to help the customer at all, just gives run around answers with no solutions.
I have a concern with my device Samsung Galaxy S7, In the past I've had good experiences with other Galaxy devices this one was bought for $480 new and it's nothing more then just a paper weight I went threw Verizon for service and my device wont operate correctly when I went back to the store they told me the device is defective my screen is smoky and not clear and my side key's are sticky preventing me from using my phone properly when I need it the most, slow reacting. Please I'm looking for a replacement phone, this device was given to me for my birthday by my father and he had the proof of purchase, it was a gift. That is the reason my I'm sending this email, my father is deceased. This would mean a lot to me to have a functional device. Please Edward Earles U.S. Navy Veteran
4626 Grand River
Detroit, MI 48208
Battery can not fully charge (stop at 91) CAN'T GO UP TO 100%.
We have been struggling to get our refrigerator repaired for 3 months now. We are situated in Kimberley, Northern Cape. The refrigerator was couriered to Upington to be repaired. Now, at last, it has been repaired, but now they hold us liable for the labour of R650-00. This is unacceptable and was never told to us from the start. We need the refregirator immediately, because this is now bull.... that it has already taken 3 months and now all of a sudden new excuses.
We bought Samsung 65in curved LED LG Smart TV 3D we bought it on the 28th of December 2016 it arrive 2016 December 30th. October 20th 2017 the television went out we have sound but no picture we have contacted them we have sent all the receipts and still they say it is out of warranty as of 2014 when we did not purchase it into till 2016 and it was brand new it is not our fault that it's set in a warehouse for 2 years or 3 years like a lot of products do but that doesn't void my warranty and now I'm stuck with a 65 inch television that I can't watch I paid cash through PayPal for this television of $1,500 and I've proven all the receipts and still no satisfaction I will be going to the Better Business Bureau and also filing a claim in small claims court if we cannot get this resolved in a timely matter
Absolute worse customer service EVER!!!! I have been trying since October 29th to get a return authorization to send in an item for repair, it's now September 10th! 3 different phone calls of almost an hour each, 3 different times being told a supervisor would call me back, still Nothing!! Beyond ridiculous!!
I am completely disgusted with the so called service I have received when dealing with Samsung Customer Service. In trying to get service for a phone purchased in July 2017 I received a complete run around and subsequently had to file a ticket 3 times, twice because Customer Support unknowingly to me canceled due to information left out due to my not being communicated to effectively. Your customer service lacks in so many ways that I am not even able to put into works my disdain. Ultimately, my ticket was canceled because the phone IME code was for a violet phone, not a black phone...interestingly when I look up the code online for a Samsung SM-G955UZKAVZW it pulls up "Midnight Black" as the color and when googling Samsung 8+ in violet, there is no such product.
At this point in time I am seriously considering changing to an Iphone for no other reason than never having to deal with your customer service again. My experience has been one of complete frustration and anger, leaving me with no option at all to get a sub par phone repaired or replace. In short, thanks for nothing Samsung.
I am a Samsung customer for more than 5 years now and have numerous items from Refrigerator, microwave, mobile phones, TV etc. I have sent my mobile phone (Galaxy edge 6 plus for service on Oct 18 th - service tracking number# 414 530 4175; I have never received any update yet and I have been calling service dept to customer service but they transfer the calls to different locations and at the end, call gets disconnected. I reached out the on-line chat to the customer service, they simply say 'there is no update yet' and will let me know, if there is an update'...totally a surprise poor customer service.....
Please refer my case # 4245539669 dated 20th September,2017 and subsequent case # 4247972862 dated 23rd October,20017. The dead line given by your local repair center expired today the 1st November,2017. Finally I spoke with your customer service and told to wait one more day to hear from the local Samsung Repair Center .As- such I am waiting one more day and decided to move to the court for the compensation of frustration, suffering and ill-treat by a Global Company like SAMSUNG. If some reason you can not repair my Refrigerator you please let us know .All these days my family was suffering with out a Refrigerator. Every time I contacted your customer service they ask the next day will solve the problem and it is almost 43 days..........Kindly advise what to do or provide us with some compensation...Lost confidence with the local repair center..........waiting for your reply..............
My Samsung range oven does not work I call customer service they said because my warranty had expired they would givery me a one time free warranty. I give them the serial number they said the number was invalid I read the number 6 times still invalid. Call back spoke to different person this time number went through. They said because they could not find anyone to fix my rangeI have to fix lt myself. Don't have the money to get it fix myself worst customer service experience ever .need help to fix my range. Why sell appliances and can get it fix I win never buy another samsung appliances again.need help with this matter.
We are in the process of building a new home and we purchased all new Samsung appliances, Cooktop, Oven, Refrigerator, Microwave, Washer Dryer. My problem our Trim Kit Model Number MATK8020TG has been on back order since August 2017. now they are telling me it will be December. How do you continue to advertise a product that is not available. I need a Trim Kit like yesterday and cant seem to find one anywhere with in the USA. I really don't want to return all our appliance because I cant get a trim kit but you guys are leaving me no choice. Just know your product is not the only Black Stainless Steel appliance available.
I and my partner bought 2 galaxy Note8 on September 16, 2017. The store personnel told us the information to obtain the promotional gifts.
When we looked, there was no information. We contacted Verizon and they attempted to reach the store without success. They explained it was a Samsung promotion and they could not process. We could not reach the store by phone either. We went into the store yesterday and they gave us the website information but did not mention any expiration date. Today we were told the promotion registration had ended.
We bought the phone with the promotion as consideration. We would appreciate your honoring your advertisement and provide us with our promised gifts.
Patricia Rose 505-573-1248
Robert Avila 505-980-3456.
I own a late model RF28HDEDBSR Samsung Refrigerator. I have had three (3) technicians out to look at the problem with condensation dripping on the back of the box. I have written (4) letters to Samsung and I do not get any type of customer satisfaction. The first tech replace the ice maker for $600 and told me to watch the box for condensation. Subsequently (2) other technicians visited the refrigerator and told me that it is a factory defect caused by defective internal insulation and stated that there is no fix.
I bought a stove and microwave. The microwave has had 6 service calls and 5 defective doors replaced. Their tech company let them know it cannot be fixed and qualifies for a refund. Call after call and they want more info. Now they want a receipt with serial number and model number. It does not exist. I sent in the original receipt and the customer order pages. Now they say if you cannot produce the kind of receipt we want, even though I have the info on the delivery paper they can't help me. Just like I have read all over the internet. Their warranties are worthless!! I will warn others to stay away from Samsung. They play games until your warranty is up.
On 1 August I mailed my Samsung tablet to the Samsung Repair Center in Plano, TX for repair. The tablet was 'repaired" and mailed to the wrong address in St. Louis, MO via UPS. I live in Lemon Grove, CA. I have contacted Samsung many times about a replacement tablet and they continue to give me the run around that the issue in under review. I have spoke with over 6-7 customer reps, UPS coordinator etc. etc. It is impossible to speak with anyone, but the customer reps that know nothing. Do not do business with this mega giant. Look at the reviews there are pages and pages of complaints about Samsung, be it televisions, appliances, tablets. Have contacted the FTC to no avail. Buyer beware!
I"ve been trying to get a refund that has been approve since April and all I get is the run around This is a business machine I been given about 20 ticket numbers and everytime I call no assistance. I just get sent to different departments. Why????????????????????
FOR THE PAST 3 MONTHS OR MORE I HAVE BEEN TREATED UNFAIRLY BY SAMSUNG TEAM MEMBERS. MY HUSBAND AND I PURCHASED A FRONT LOAD WASHER BACK IN JANUARY DUE TO THE PRIOR ONE BEING RECALLED. I WAS TOLD ON MANY OCCASIONS I WOULD GET A REFUND OR REPLACEMENT BUT THAT NEVER HAPPEN. THE MACHINE SMELLS HORRIBLE WHICH THEY SENT 2 TECHNICIANS OUT THAT DID NOTHING WHO BOTH ADVISED OF WIPING THE MACHINE WITH BLEACH EVERY TIME BEFORE USAGE OR CHANGE DETERGENT. THIS I DID ON MANY OCCASIONS BUT DID NOT WORK. I WAS SOLD A LEMON AND SAMSUNG REFUSES TO CHANGE OR REIMBURSE..I'VE MADE MULTIPLE CALLS YET ALL TEAM MEMBER I'VE DEALT WITH CLAIM THAT'S IS HOW THE PROCESS IS..I GUARANTEE PROTOCOL IS TO KEEP PUSHING UNTIL MAINTENANCE IS EXPIRED. THIS IS NOT HOW YOU TREAT LIFE LONG SAMSUNG CUSTOMERS. I REFUSED TO USE ANY OTHER PHONE EXCEPT SAMSUNG BUT I WILL DEFINITELY CHANGE THAT.
Smart TV not connecting to internet and it is only 6 months old. I called Samsung and have spoken with three difference agents, to no avail. Neither was able to help after being on the line for a minimum of 1 1/2 hours and again at least 45 minutes trying to figure out what was wrong. I received call this morning stating thay had not received my bill of sale, which I faxed times 2. Now again this morning I sending another fax.
I purchased a 55" Samsung TV and only had it for 8 months before the picture went out. I went through the process of troubleshooting over the phone with someone from Costco Customer Service (after multiple phone calls) , then I was instructed to send in receipt from a Samsung customer service representative, which I did, and I finally got in contact with someone from Samsung Tech Support. I was originally told that there was not a service technician in my area and that it would be up to Samsung to determine if the product would be replaced or I would receive a refund. I didn't have a choice! After going back and forth with the Samsung representative, I expressed my decision to receive a refund as dealing with Samsung has become a nightmare! I was told that at this point I HAD to have the TV serviced. I was told that a certified Samsung technician would call me within two days, I haven't heard from them yet, and at that point a service appointment would be set up and that I would have to wait for parts when it was determined what the problem is. It has been two weeks and I have been shifted from person to person and still I am without a TV and no plans to set to get it fixed!
I bought a printer M2020 and installed it without a problem wirelessly. After a few days, I lost the wireless connection.
I called Cust. Service and after many attempts they told me to return the unit which I did. After a week or so it was returned and they said no problem with the unit. Once again I tried to install it with a wireless connection to no avail. Called customer service and they spent over an hour trying to connect it to no avail. They told me they would have some one in a higher level call me in 24 hours. No call, so I called back and they said that there is no higher level of customer service. I was lied to. The person I spoke with tried to connect it and had no success. Told me to return the unit which I did. After another week or two it was returned and they said no problem with the unit. I tried once again to connect it to no avail. Called customer service and they couldn't connect it either. Said they would turn the problem over to Executive Department. They would contact me in 24 to 48 hours. Guess what, no call. I called them and waited over a half hour to speak to someone. He said He would check on my complain #4144765336. Told me some one would call me back in 24 to 48 hours. I guess they hadn't got to it yet.
I own 2 Samsung phones, 1 TV, and a printer. Don't think I would ever buy another Samsung product again. This is the worst customer service I have ever experienced with a electronics company. I want a new printer or my money back.
Don't Buy anything Samsung You Will Have Nothing But Problems And their Customer Service Is A F-ing Joke I Will Never Buy Anything From These Ignorant D-bags Ever Again I don't Know What's Worse Their Horrible Products Or Their Lousy Customer Service. They Can't Fix Anything And Refuse To Send Someone Out To I would Give Them A Negative 5 If It Would Let Me.
Terrible customer service. Our 70 inch TV lost the picture a few days ago. Customer service determined that they would replace our TV. When we talked to William yesterday he said we should have a replacement in a few days. The delivery was to be made by KW International Trucking. I called KW today and they said they do not have the order yet and it usually takes about 3 days for Samsung to send the order (so much for possibly receiving the replacement as early as the next day as William said). When the order is received it could come out of various warehouses, probably IL or perhaps the local Ontario CA warehouse. I called 201 229-4000 today, September 6th, and talked to Bean to see if the order could be expedited. He said we would hear from management next Monday. TOTALLY UNACCEPTABLE! I asked to speak to a manager because Bean told me he was not trained to handle this type of call. Bean said he would look for a manager and put me on hold. After about 5 minutes we were cut off. Bean verified my contact # but did not bother to call back and there was no call from a manager either. We are pleased that Samsung will replace our TV since it is under warranty but we are lost without it and feel the replacement should be much more timely.
UHD TV UN70KU63ODFXZA Serial # 061J3CBHA02915V Purchased 11/25/16 Williams Agent # 82703
My complaint is that I purchased an unlocked Samsung Galaxy Note 7. Samsung made the recall because the battery was exploding. I sent my cellphone back to the company, using the box I received from Samsung and up to today they didn't give me my refund yet. I paid more than $900. I have been calling every single day for two months and they send me to the Note7 Team, to the e-commerce department, etc. Nobody solved anything. I have already like 4 tickets. They know they received the cellphone, and the date when they received back. I left messages about my new cellphone number, about my new email address, etc. They told me today that they tried to contact me at my old phone number and at my old email address. When I asked for what I am leaving my new info, the told me that they don't look at the notes. Really??? I want my money back.
Vellore dist dwaraka system and services Samsung service center not responsible for customers PL check
Samsung recalled a washer I purchased less than a year ago. They hire a third party (Dish) to do the repair. I called on 9-1-17 and got a service order ticket for 9-6-17. On 9-5-17 no one called to confirm when the tech from Dish would be out to repair the washer. Samsung gives you this 4 hour window as if people don't have to work. The Dish rep seem to have no idea that I had a ticket order for 9-6-17. Samsung told me that could resubmit the ticket but it would be another 48 hours before they could book another appointment. Samsung customer service sucks! They were not sympathetic to an error they made and appeared to have no way of communicating with Dish who us the third party they hired to fix their products. Samsung product is under a recall but they are less than helpful with fixing it
I seem to be getting the run around over a sweeper that was sent in for repairs on 8/14/2017. CVE repair facility has responded that they fixed my sweeper to the profile at 1-800-726-7864. Latest info received was that it was shipped back on 8/30/2017 on ups tracking number 1zrv2573909595945. UPS has said that they have not received it as yet so it is not in their system as of today 9/5/2017. Supposedly a new ticket # was issued 4144665333. 1-800-SAMSUNG told me that they don't have a tracking number for this work order. What.s going on here. I'd like my sweeper back please . I can't believe the lack of information that your customer service department has and that no one has a number that will be answered at CVE . I was told to call 1-201-770-0005 Extension 113. No one answers this line. and a forwarding number of 1-800-SAMSUNG. Will I receive a response from whomever reads this complaint? Who knows at this time!!.
i bought a samsung galaxy j7 sky pro less than 90 days ago and it sucks. it shuts off all the time. processes continue to stop. i have factory reset it 4 times and it continues to do it. only thing on the phone of mine are my contacts and the phone is horrible and i cannot return it. will not be buying samsung again
I am writing this as a frustrated consumer who cannot believe the level of unresponsiveness nor ownership of issues surrounding what should be a very simple order placed with Samsung. The level of frustration has made this the ABSOLUTE WORST experience I have ever encountered with customer service reps & supervisors who have taken no responsibility or ownership to provide any resolution to this matter.
I had placed an order after comparing Chromebooks for the Samsung Chromebook Plus which my son needs for school beginning September 5th. I had placed the order on Tuesday August 29, 2017 and had requested & paid for Express 1 –day shipping to our vacation residence. I received a confirm email that the order shipped Wednesday August 30th. I expected to receive on August 31st and it did not arrive. I tracked the package via info provided and learned that the package would NOT arrive until Tuesday, Sept 5th estimated delivery, SEVERAL DAYS AFTER it was supposed to be received. The purpose of the 1 day express shipping was that we needed to receive prior to leaving vacation residence that the package was to be received.
I contacted Samsung customer support several times over two days and received no solution to the issue. I first called in to validate what I was seeing and that is what the first CS rep saw. I explained that we would not be at this location next week and wanted to get issue resolved for delivery expedited to this location or re-routed to by home permanent address. The CS rep was not empathic nor helpful as this matter was not part of any standard “script” She only kept informing me that FEDEX would try 3 attempts to deliver package. I requested to speak with a supervisor. He acknowledged that this was supposed to be express 1-day shipping, but offered no reason why it was not fulfilled in that fashion. After a long wait, he understood the issue but had tried to connect with FEDEX, who said that they were not able to make a change and that it was actually being shipped to my location by USPS. He had no authority to do anything further and opened an Incident ticket (#400042) after 1 ½ hours on the phone with them both and after in queue for 50 minutes. He was unclear to my question as to what the escalation and ticket would actually do.
On Sept 1st, I contacted Samsung CS again at 9AM call in and put on wait hold for 50 minutes. Once I connected, again the CS agent was unable to share anything further that I did not know, and I ended up speaking with a second Supervisor. She did in fairness try to assist but is also limited with no responsibility to resolve my issue. She augmented the incident ticket and told me that she “elevated” this to their department that deals with FEDEX to try and see about changing delivery address, and that I would receive an email with any update.
Several hours had passed and I had not received anything further in response. I then for the 3RD TIME contacting Samsung CS and wait to wait 1 hour for ability to talk yet again to a CS rep. In doing so, I immediately asked for a manger. She said that she had to check things out first and I gave her all of the same information YET AGAIN. THAT rep put me on hold to check things out..after ten minutes on hold I was then disconnected! I DID NOT RECEIVE ANY CALL BACK FROM THAT CS REP.
I then placed my FOURTH CALL to the Samsung CS center and yet after another 1 hour wait time, I spoke with a belligerent CS rep at 2:33PM Eastern US Time. I immediately asked for a MANAGER, not a SUPERVISOR, as I wanted to speak with someone with authority to address and RESOLVE MY ISSUE. HER response was “MANAGERS DO NOT GET ON THE PHONE WITH CUSTOMERS”. This was the response to my repeated requests for a MANAGER. AS she wanted the info and situated YET AGAIN explained, she put me on hold and came back and said “there is nothing they could do”. She further said that after deliver attempts they would give me a refund. I stated that this was ABSOLUTELY UNNACCEPTABLE solution and that this was not solving my issue. I stated I needed this product (again) for my son school and she could not have cared less. She over and over stated only nothing they would do and that I should call FEDEX to refuse delivery. When I wanted to discuss further and said that this is not a viable solution, that I wanted a product I ordered and paid for, SHE PROCEEDED TO HANG UP ON ME !!
I had NEVER experienced this level on uncaring, unprofessionalism and mismanagement of what was supposed to be a simple order to the MOST FRUSTRATING EXPERIENCE that I have encounter with an order. There is no ownership or any semblance of customer concern or care to resolve this issue.
At the beginning of the interactions, there is notification that these calls our recorded. I would strongly encourage you to have these reviewed as well for how I have been treated during this extremely poor experience, particularly with the last one when the CS rep hung up on me.
I need your attention to this matter and a quick prompt resolution. While I have a disdain at present, I believe that Samsung is better than this, which I why I wanted this product for my son in the first place. At present he begins school on Wednesday, Sept 6th and needs to have the computed and accessories ordered from the start. My ten year old son is also very upset by this situation and stressing over not having the computer selected and needed to begin the school year. I really need assistance in resolving this matter and requesting that you immediate leadership involvement to resolve this situation and make this right.
Here are order particulars:
Order # D6720506Q
Incident ticket # 400042
I can also be reached at this email address and mobile phone 267-257-3677 to discuss further.
Sincerely,
Edward P Trainor
What a terrible experience this has been. I purchased my Galaxy S8+ about 6 months ago and now sometimes it charges and sometimes I have to restart my phone and plug in the charger before it turns all the way on to get it to charge or sometimes it says moisture in the port . This is not a new issue Ive read multiple complaints about the same issue which is how I found out restarting it and plugging in charger would work . ( more help then any rep at Best Buy or the 3 different sprint locations could give me . Ive been told go to this store because we don't do loners so I ran around to multiple stores and finally had 1 rep say we don't do loners call Samsung Direct to Customer Service if not we will charge you to replace . Just got off phone with Customer Service rep who of course had 0 customer service skills and refered me to head to Best Buy which I explained I was already there .. so he said I apologize head to the sprint store and again I advised him I had already been to 3 with no luck . This is terrible I bought extra stuff as well . I have a Samsung wireless charger also a portable charger all from Samsung which I am really leaning on taking back and filing a complaint there as well if this is not resolved . I cannot be out of a phone for 7 days to even suggest that's what would need to be done is wild to me being that we are so reliant on our phones. Or the 2nd option he said go to the Best Buy Store which I said I JUST TOLD YOU I WAS AT BEST BUY .. he apologized and said go the Sprint store . I REALLY DONT KNOW WHERETO GO FROM HERE PLEASE HELP I DO NOT WANT TO DO IPHONE ( HONESTLY I DONT ) BUT IF THATS WHAT NEEDS TO BE DONE I WILL JUST TO GET THIS RESOLVED.
To whom it may (hopefully) concern,
My name is John Cheney. I was a Note 7 customer. Last year my wife and I decided to upgrade our phones and get on the same plan. She opted to get the S7 edge and I got the Note 7. The best part was that we got a deal at best buy for a buy one get one free! I LOVED my Note 7!!!
Unfortunately, as you are well aware, there was a recall. Obviously a little headache for me to go back and turn in my phone, and get it replaced, but I did what I had to do. Shortly after getting my new Note 7, there was another recall, this time without a replacement. I was beyond disappointed. There was no real resolution. I was simply forced to downgrade to the S7, and was not near as satisfied with the phone. The worst part was that I found out later that during the switch back and forth I had somehow lost my BOGO deal!! I was never able to get that issue resolved, so I was stuck paying full price for a phone I didn't want! Disappointed does not express how I felt towards Samsung after all this. However I still did not give up hope. I was understanding that the Note 7 was a hard hit for Samsung. I thought to myself surely they will make it up when the Note 8 comes out!
Fast forward nearly a year. After watching and waiting for word on the new Note 8, I finally see an official release date, almost a week ago today. Excited! I jump on the internet and begin research, and what do I find? I see Samsung is giving Note 7 customers the deal we deserve. 425$ off the steep 930$ cost of this phone, and turn in the phone I didn't want in the first place. Finally all this mess is going to pay off. I jump online and pre-order, and prepay 535$ to order my new Note 8. I cant tell you how excited I was!
Happy, only to find out the next day that this deal, really isn't a deal at all! I still owe 430$ on this S7 and Samsung isn't letting that go? The phone I had that I didn't want in the first place has to be completely paid off to turn it in and get the 425$ credit towards the Note 8? I also need to mention that I filed an insurance claim on my S7 edge because of a broken screen. 168$ to get a brand new phone to turn in to receive my Note 8. So now I have 168$ into a 2 day old S7 edge. I owe 430$ on top of that for it, and I have to pay all of that and still turn it in to receive a 425$ credit towards the Note 8? Keep in mind I was also supposed to get a buy one get one free deal in the first place!!
The whole ordeal has left a very nasty taste in my mouth for Samsung. I hope this email gets to someone who cares, if not please move it to someone who does. I am sure there are many other stories like mine. This type of "deal" is not going to win over the consumers. This needs to be resolved, once and for all.
Your disgruntled customer,
John T. Cheney
2662 Cora Ave
Cincinnati Oh 45211
(513)371-6098
We got Samsung refrigerator under warranty.
The rails that keep inner shelfs in place got disconnected and cause damage to shelfs.
This is manufacturer defect and should be repaired under warranty given.
But your company refuses to do so.
This is the last attempt to resolve the issue without ramifications.
Additionally, please provide the address in USA you preferred the court papers to be send to.
Regard,
Alex
BEWARE OF SAMSUNG TECHNICIANS SURGICAL STRIKE ON YOUR FUNCTIONAL WHITE GOODS / APPLIANCES
You should never ever call up SAMSUNG CALL CENTRE to avail Samsung Technicians’ support.
Even when there is NO ISSUE WITH THE TV SET (especially, when the Cable Services to the entire Housing Complex is snapped due to the Monsoon Deluge / OR other Cable related issues better known to the Service Provider & there is INTERMITTENT ISSUES FROM THE CABLE SERVICE PROVIDER); just to satiate your doubt whether the TV SET has any issue or not; EVEN BY MISTAKE, if you ever avail the services of Samsung Technicians’ and Despite paying them their Visiting / Consultation Charges; they will SABOTAGE the Functional Product & will make it Redundant!
The Samsung Technicians are TRAINED TO KILL the functional product AND OR to run a Parallel Refurbished Market in a QUID PRO QUO with their Service Partners’; in a SURGICAL STRIKE ON HOME APPLIANCES by getting into your Home & Sabotaging your Functional Product; so that you are coaxed to BUY A NEW PRODUCT from them.
HENCE, CUSTOMERS ARE FOREWARNED NOT TO CALL SAMSUNG!!
THEY LACK BUSINESS ETHICS & HAVE BEEN CHEATING GULLIBLE INDIAN CONSUMERS.
August 30, 2017
To whom it may concern:
I am a disappointed in Samsung. I have anxiously been awaiting the Galaxy Note 8. I purchased two Galaxy Note 7s and loved them both (I have all the documentation to prove it). I really did not want to turn them in when they were recalled.
As soon as I learned of the pre-purchase of the Galaxy Note 8 I hurriedly began placing my order. I was overjoyed when I learned of the discount to previous Galaxy Note 7 owners until I found my Galaxy Note 4 was not one of the phones qualified for the discount. I purchased the Galaxy Note 4 to use while waiting and hoping the Galaxy Note 7 could be fixed.
My excitement fell through the floor since I did not have a Galaxy Note 5 or other phone to qualify for the discount. The full cost of the Galaxy Note 8 really taxes a loyal 73 year old living on Social Security. I’ve been a faithful Samsung owner who has used your products for a number of years. I have been very happy with Samsung until now. I currently own two Galaxy Note 3s, one Galaxy Note 4 and a Galaxy S Relay.
Against my better judgment I preordered the Galaxy Note 8 as I had been anxiously waiting about a year for it to become available. I had to borrow part of the money from my children.
I’m writing this just to let you know the Galaxy Note 8 will be my last Samsung after this experience as I will probably be switching to another company for a less expensive phone. All the people I encouraged to use Samsung products support my feelings.
Ronald McGuire
3640 Malibu Drive
High Point, NC USA
RMCGUIRE@NORTHSTATE.NET
I have a tablet that is still under warranty, purcahsed in November of 2016. My experience is too involved to type it all out,this is by far some of the worst customer service i have ever experienced, i would love for someone to call me so I can explain the whole story.
I have a mobile phone (3 phones) contract through AT&T. For the first 12 months, my Samsung Galaxy s7 worked fine. About two (2) weeks ago, the Gmail e-mail notification and sync functions simply ceased to work. My message and telephone notifications continued to work as they always had. I checked my e-mail and sync settings and they were set correctly. I visited two different AT&T stores five (5) times and their staff were not able to figure out why the I was having these issues with my phone. I called the AT&T tech line and they were unable to ascertain why I was having the problem either. I then called Samsung and was told to take the phone to the Geek Squad at a local Best Buy store for an assessment, which I did. However, when I went to the Best Buy store and explained why I was there, the Geek Squad staff member looked at me as if I was crazy (for bringing my Samsung phone there) and told me there was nothing he could do. I returned to the AT&T store and reviewed all the steps I had taken to try to correct the problem. They suggested that I replace the phone. However, since the phone was now just one (1) month past the twelve (12) month warranty period, I would be responsible for the paying for a replacement.Fortunately, I took the insurance plan that AT&T offered when I purchased the phone, However, even though I did have the insurance coverage, I had to pay a $112.00 deductible for a replacement. Since Samsung could not correct or explain why these issues had occurred, I feel I should be reimbursed for the $112.00 I had to pay.
Contacted technical suooirt at least 5 times with issue logged into ticket No: 5118593427 with email response per Samsung support request, This phone was purchased new from amazon site and within 6 months went into log loop with samsung screen and shutdown. Finally support closed the case and I came to know when called them on 8/23/17 without resolving or informing me. None of the support people whom I talked had no idea how to resolve or no idea of any knowledge but mis-leading and dodgine me. Pathetic to have such personnel in support. Finally came to know that Samsung does not honor the warranty on a new product. Why the support guys need to dodge me daily but not say that frankly? I would never buy Samsung product and recommend to anyone with this experience.
Submitted Samsung J7 gold,IMEI no. 356273075065113 under Engineer Rz8H10BGJCB on 26/10/2016 with a problem of broken display at S.R.Electronics,Authorized samsung service center,Swamiji sarani Hakimpara,Siliguri 734001(Email -srelectronics.service@gmail.com) under Md.Raqeeb Alam(Mob-9832091430).
The problem is he has been harassing me since 26/10/16 with an ultimatum of 15 days each fortnight.Being frustrated I went today too but the owner replied that he still needs another 15 days but when i said that I cant allow him any more time he said that i can do whatever I want and even can move towards the Consumer forum and he doesn't care at all.So my request to you is that,if you kindly take necessary steps to resolve this issue I will be highly obliged to you,and if not just suggest me when shall I go to the consumer court.
I have been attempting to stop shipment/cancel my order #994667505 for a tv & DVD player. The reason is delayed shipping which wasn't depicted on your web order site. I have been kept on phone hold for over 1 1/2 hours attempting to cancel order (855)-726-8721. I, in fact, found same tv & DVD on Amazon which I received in time period necessary for me. Samsung web based customer sales support is absolutely horrible....I will think twice before using again
I have bought a samsung note 4 in December 2014, I was at samsung service at high point in Melbourne and they have changed the battery as the problem was too fast lose battery and freezing, after months in this year June I was at Melbourne Central service with the same issue, they accused me to use not genuine SD card what I have bought from Michael Photo shop in Melbourne CBD, Elizabeth street.
I have taken out the SD card and tried as was expected the problem was not solved. yesterday my partner was there at Melbourne central and they have wiped off the system and reinstalled and tested the battery and they said it will solve the problem, but the battery drained even faster. We have went back few hours later and showed them and found out there is no record of my first visit at all and no record my partner visit even they admit they know she was there. And they tried to take it for testing for 5-10 working days without any swap phone as my partner is sick and need 24/7 access to the phone.
We have asked to print out all the history and we haven't got it. Even they have said someone else came to the shop right after me in this year June under my name and phone number with a completely different phone. We have offered 3 option or leave there the phone and we go away with a swap phone or they replace the phone on the spot or they trade in to a new phone in a price to compensate our problem and the not proper service. Even talked to the afternoon shift manager and the problem still not solved.
I purchase my Samsung Galaxy S5 Neo model SM-G903W and I am dissatisfied with my purchase as the screen is delicate to the touch and the volume is very low I have to be talking loudly in my phone and I am always losing my calls because if my hands or ears touch the screen it drops my call. Any thing you can do to assist me I would be happy as I really enjoy my Samsung phones as this is my second purchase of a Samsung phone. My husband and I both have the same phone. I would really appreciate the relevant person getting my complaint dealt with.
I can't get my TV repaired. It has been almost two months. I got a courtesy of repair because my TV started acting strangely after only one year. My warranty, of course, had ended. They extended it and off we took it to the repair shop. So, they ordered the wrong part. Now, I need a( receipt.) Like it's my fault I ordered the wrong part myself. So, for me to get it fixed (again) because nothing really happened, I have to try to prove that it was bought exactly a year or two ago. That is ridiculous. Completely ridiculous. So, let's see what happens. I am so disappointed. Oh, the number to the repair shop is (480) 963 3723. Please don't go to them. You don't want this to happen just because the repair is free. Or, you can pay for more than the TV is worth. $586 for mine.
At the beginning of June, 2016 Samsung offered a promotional deal that if a person bought a Samsung Galaxy S7 or S7 edge mobile device they would receive a Wireless Samsung headphone set that was part of the Fathers Day bonus. All that was required to do was to apply to the bonus offer online giving proof of purchase and an address to have the headphones sent to. I purchased a Galaxy S7 edge on June 10th and applied to the bonus offer providing the Model # SM-G935W8 along with the IMEI # 356160070975745 along with my address and telephone No.
That was 4 months ago. Since then I have called the customer service line many times who always asked me to resend the same information to various email addresses for which I also have done. I have only received a couple of return emails apologizing for something not being done and that they had looked after the matter and that I could expect receive the headphones in the next 2 to 3 weeks. Many weeks have gone by since those promises. My latest try was once again to the customer service line where a representative named Steven again asked me to send the same information but this time to a different email address, support at mobilepromos.ca. and that I would get a response in 72 hours. That was 5 days ago and I am not surprised.
No matter what email address that I was asked to send the same information no one ever replied to me even though I requested confirmation of them receiving my emails. I am at a loss as to why Samsung has treated this problem. I bought the phone under the condition that I would also receive the Wireless Headphones and all I have ever got in return is a complete run around of empty promises. Right now I don't know whether I will receive any different treatment than I have in the past. As far as I am concerned, Samsung has breached a sales agreement for which I might have to seek legal recourse.
Good day to whom it may concern. I bought a USB flash drive on Sunday 2016-10-01 at Game Kolonade. On the package it says 16 gig but when I got home the PC said their is only 14.9 gig on the flash drive available. This is unacceptable. I wanted to return it but I just knew I am going to have problem with that. They are going tell me its not their problem I must forward a complaint to Samsung and that is why I am sending this complaint. It is short of 1.1 gig and what do we pay for that amount of data at the shops. If the package says 16 we expect 16 gig. I need to know what you are going to do to fix this mistake.
Please note I was informed to go to the showroom yesterday and collect my phone, However even till today the phone has not been given to me. Please understand this a brand new phone preserved by me without even a scratch on it. In just a matter of few days this brand new phone of yours has already given me Issues with Sound, with Screen and i am really worried as to what more issues will come up in the future.
I really fail to understand how a brand new phone after paying such a high price can be of this quality and let me tell you I previously used a BlackBerry from 2012 till date which is now being used by my mother and is in very fine condition. I paid such a high price for your phone so that i could get the best quality and durability at least for the next 5 years but i was wrong I cannot compare your Samsung S7 edge to even a blackberry that I had.
After purchasing your phone I have had to visit your show room 5 times till now, I was not even given a temporary phone by the Samsung Sahara Center showroom manager to use during this period and has been 3 days now causing great inconvenience and embarrassment. My colleagues/ relatives have struggled to reach me and are shocked with the service provided by Samsung and that this piece was taken from the Sahara Center Samsung Showroom
After what ever i have gone through, I definitely would not recommend any of my colleagues or relatives to make purchase from Samsung as you expect to get the best by paying a high price but it is not the case.
Kindly give me the contact number of your manager at the highest level as need to make him aware of what a disappointing experience this has been for me in terms of Inconvenience caused, Product Quality, Service provided, Misleading information etc. Please ask yourselves do I deserve this kind of product quality and service after paying such a high price.
In March this year, I purchased a Samsung mobile phone at Woolworths, Emu Plains, unfortunately, through no fault on my behalf the phone is broken beyond repair. I do not have the receipt. This is the third Samsung phone that I have purchased, and I have had nothing but problems with them. This latest problem was the straw that broke my back. I am hopeful that a replacement phone will be made available, however, I am doubtful that will occur.
Galaxy note 8 cell phone is horrible. My screen cracked on it's own when it was just sitting on a flat surface. I was not touching it. I contacted Samsung customer service and asked what will they do about a defective phone? Lawrence said, it's not my fault Stacy but we dont cover that.
So just wanted to let everyone know not to buy the Samsung S10 (or any samsung product for that matter.) Have had the phone for 3 months and it quit charging. Sent it to samsung and they said liquid damage on the charger port due to "EAR MOISTURE" or Weather/Humidity (I don't live near a ocean) . Funny thing is, this phone has not been near liquid. After chatting with tech support they basically gave me the middle finger and don't care. Chat log:
Support:
After checking the ticket our technicians found liquid damage on connector and indeed the case is pending wating for payment of $291.19, unfortunately we are unable to revert our technicians decision after the evaluation. ^Chris
Me:
So they said it was caused by "ear moisture" or humidity so what you're saying is this phone is ip68 rated where you can drop it in a 5ft pool for 30 minutes but ear moisture is going to kill the phone.
Me:
So you're basically saying this phone doesn't meet ip68 specs correct? And you're basically doing false advertisements saying your phone is ip68 rated when clearly it's not?
Support:
I certainly understand your point, Jason! Despite this classification, your device is not impervious to water damage in any situation. It is important that all compartments are closed tight. If any liquid is found to have entered your device components or an internally sealed system, this condition will void your device warranty. ^Alex ----- (Funny thing is, I dont remember any covers for the ports on this phone, does anyone else?)
Me:
I give up. I'll be switching to a different brand. This makes 2 separate incidents you guys have screwed me. Also as a fyi, the company I work for was fixing to buy 50 of these phones. There was only 2 people testing them. Myself and the CEO. Guess what my recommendation to the CEO is going to be?
Me:
Let me guess if I want the damaged phone back I have to pay you shipping right?
Support:
We're sorry to hear of this, Jason! If you'd like to receive the back unrepair, you don't have to pay for shipping. ^Alex
Me:
Yes ship me my $1000.00 paper weight. Appreciate it so very much
So basically Samsung doesn't care that we were fixing to purchase 50 phones. Got the email a few minutes later that they are shipping the phone back. I BET the phone comes back in pieces broke worse than what it was. I could have at least probably used wireless charging on it, bet they broke the screen and everything else. NEVER EVER AGAIN
YOUR CUSTOMER CARE SERVICE IS NOT GOOD MY FEELING IS NOT GOOD BECAUSE I HEAVED CALLING IN YOUR SAMSUNG HELP LINE NO SO MY CALL DISCONNECTED FROM YOUR SIDE
i had a curved 27 in moniter,the screen formed black lines in the inner screen.i called them and they send it in for repair.thats when the bad started.it has been over 3 months and alot of calls ,they keep on putting on hold and telling me lies.i just want what i paid for fixed or not.down rite scumbags
I sent my watch into Samsung to be repaired on 2 occasions. First time they needed to replace parts and update software for a watch that was brand new. I received the watch back to find the same issue still happening. I sent the watch back in and just received an email that they are sending my watch back to me unrepaired. So I am going to receive a broken watch back. Does this make sense. I want to escalate this issue. In addition I bought a new watch for my husband back in Dec 2018 and right out of the box the watch did not work. Thank GOD Best Buy exchanged the watch Jan 2019 for a brand new one. It works but 5 months later the band broke. My husband barely wears the watch to begin with and the dozen of times he wears it the band breaks. I called about this as well and to date I still have not received a replacement band. You want a customer to shell out $800.00 for your products and yet your products are not reliable. I have contacted Samsung over 10x and still have not had my problem resolved.
I have sent my phone in twice and it still having the same issue they are blaming it on my network and it notbnd now I have to send it again I for them.to look at it or they want me to pay for it . I when I found nthe right person I was put on hold for 3 hours until.i was told that they were closed
We purchased this refrigerator approx. 2 years ago.
The ice maker quit working 4 months ago. it would cost around $800.00 to repair.
3 days ago it quit cooling!! I called Samsung for support and they were not able to help me. It is 107 degrees here where I live. I was able to get a service technician (the one and only who could come immediately) He did his diagnostics and discovered that a board was out. Again now the ice maker doesn't work nor does this two year old $2500,00 refrigerator cool!! Imagine my frustration! A board was ordered and arrived today ( so far now,3 days) my family has not had a working $2500.00 refrigerator! The new board was put in and still no cooling!!! It was also determined a second problem, that the Freon was to low to cool. Again,have I said this is only a 2 year old $2500.00 Samsung appliance? The Freon was ordered and will not be here till Monday. So now my family has to be without a working refrigerator till Monday. This is appalling. I lost all the food in the refrigerator and now will not have, a working appliance till Monday of next week. So far I have paid $384.00 dollars for the board and installation and will be paying another $400.00 for the Freon and service. I am hoping that this letter inspires Samsung to replace this refrigerator at no cost to me. This is clearly a defective item and I would hope Samsung would support their customers. Please advise as to your resolution.
If I could give a zero I would. Washer has been broken 3 weeks now. I've gotten the run around. 10 week old, toddler, and we own a gym. Lots of laundry! Customer service has seemed promised me a solution by today. Now they're saying it'll be ANOTHER 7-10 business days. Today's Friday and of course they can't get started until Monday. My washer is 4 months old! I feel no real effort has been made to make this right. I just keep getting sent to different departments that have yet another step that needs to be taken.
I have ordered two S10+ on 14th and 24th March 2019. After ordering it showed that order will be delivered on 15th April due to stock shortage. I was not able to receive the devices because by that I have went outside Australia for two weeks. During that time the devices were sent back to Samsung. After I came back on 28th April, it has been a real struggle to request Samsung online customer care team to redeliver the device and its already middle of June and still I did not receive the device. I have inquired about the delivery multiple time and each they say they have emailed the back hand team to process the delivery. On my last call when asked for a definite answer and I was willing to hold on to the line until I get an answer the person serving me just hung up the phone. This is very disappointing experience and now I am stranded without a phone.
I would ask people from any Samsung department to look into this and at least give me proper answer other than "we have emailed".
I purchased a full kitchen unit stove refrigerator dish washer microwave. my problem was the DW came without screws to mount to cabinet. the first call was in april the second call was in may screws were promised on the may call did not receive them. called again june 12th they are suppose to be on their way. the tenor of the last call in june was as if the problem was on me. the agent said something about an exception being made as if Samsung was doing me a favor I have a problem with that since Samsung caused the problem by not sending the screws in the first place.
I purchased a flex 4 door model RF23J9011SG/AA SS# 07ZB43BK100585F IN MAY OF 2018 I PAID 2800.00 FOR THIS WHICH WAS MORE THAN REGULAR SIZE.I HAVE HAD NOTHING BUT PROBLEMS WITH THE ICE MAKER ITS SLOW THEN FREEZES UP CANT PRDUCE THE AMOUNT OF ICE NEEDED . IM 63 YEARS OLD I CANT AFFORD TO BUY NEW APPLIANCES . THIS SHOULD NOT HAVE ANY PROBLEMS I AM NOT HAPPY AT ALL WITH THIS PRODUCT I THINK YOU SHOULD COME GET IT AND TRADE ME FOR A REG. SIZE FRIDGE
Asked for help with new washer and dryer. Agent told me to get SN for both from under the covers. Was away 6 minutes and got thrown in a standby queue, they never responded after I tried for an additional 20 minutes.
Samsung French Door refrigerator, Model RF260BEAESR/AA. Freezer door handle broke off on the right side due to flimsy plastic part. See attached pictures. Part # is DA67-03331. No parts company carried the part. Researched this part and found out (confirmed by chat talk with Samsung support) that you need to purchase the entire freezer door. Very poor design using plastic. Found that many others experienced the same problem with this part on the right side of freezer door handle. Very poor customer support expecting customers who spent over $1000 for refrigerator to spend several hundred additional dollars due to poor design and cheap materials. Will not buy a replacement door that may fail again and will not buy Samsung again.
My tv wont turn on, repair guy comes at my house 5 min plugs tv in and says gotta get Samsung to approve it and left, I missed a whole day of work for nothing, call back spoke to mgr sent pics to Samsung they approved to have a repair guy come out and gave me a number to call. I call the number lady was down right rude and said she isn't doing the repair because she has other things to do and is to busy and for me to call back again. Now if this isn't resolved today or this weekend I will be going to my local news channel and social medis about your company and products that you clearly don't stand behind. I can pay 5000.00 for a tv and this can happen and yet you don't stand behind your word. I will be telling the better business bureau as well. I should not have to go through all this for a week now and my kids with no tv because you csr cant do their job. I sent pics to you already. And would like this to be fixed today, tomorrow, sunday .
I am very UNHAPPY with my new S10+ phone. I am a Sprint customer and have 5 phones on my account. We have 3 I-Phones, 1 Samsung S8 and my S10+. The data works on everyone's but mine. I cannot connect to the Internet most of the time. I get an error message that "I am Offline". My message are sending slowly or not at all.
I paid almost $1000 for this phone (computer) and that was only about two months ago. I have contact Assurion and they are sending me a "like new" or "new phone" (no guarantee that it will be new). I am ready to go back to the I-Phone because it appears that Samsung has not fixed the glitches on this phone.
Is there any way that Samsung will replace this phone for me with a comparable phone of the same quality and value. I have been a loyal customer for years with many of your phones since the Samsung Note 3. I believe you need to recall this phone and send out new ones that do NOT have this problems. As I can see there are MANY people complaining with the same issues.
Jeanne Harris
622 Dale Avenue
Clarksburg, WV 26301
304-669-9191
I bought earbuds in January 2019 returned them to Samsung. It's been 5 months I haven't gotten a replacement pair, a refund or anything. All I get is someone telling me my earbuds will be replaced along with a gift card for the difference. Just wait 7-10 days. I never get the product and I end up calling back just to be on hold for hours and go through the process again to still not recieve anything not even an apology. I have called them over 30x and have been told my product is on the way 5x. I still dont have anything but they have my money.
I bought Samsung A70 mobile on 5/5/2019, on 10/5/2019 I started using it, on 31/5/2019 the software stopped working (a black screen with only codes on it appeared), I went directly to Samsung Customer Service center, They reset the software and told me that all my data will erased because the software was down, and no one told me the reason, they told me use it 2 days and if this happened again we can take the mobile and exchange it.
Okay, I used the mobile 3 days and today 5/6/2019 the mobile stopped working again, but unfortunately all the customer service In my country are on vacation (Eid vacation) for another 3 days so they will open on 7/6/2019 and the last date for exchanging the mobile is 5/6/2019 (one month from the date I bought it).
Well if am facing a problem with my mobile during the vacation how should I react and where to go ?! this is so disappointing from a reputable company like samsung
Samsung is attempting to defraud me of my cell phone trade in value. Then they are lying saying they returned my phone which is a lie.
Dear sir/madam
I am using samsung A6plus i encrypted my sd card,minumum 1 year ago,i want to change my mobile so i descrypted my sd card in A6plus.it shows all document ones after i insert to my S8plus new mobile that time again message came to descrypt your sd card than i give my password it says please use your mobile where you descrypted,so again i use A6plus for this process so again same message came in A6plus also that *please use your mobile where you encrypted* i lost my all document please give me solution to recover my document
I have had 2 washers that have been leaking and the repair service company that I was using was removed by Samsung Customer Care. My washer is still leaking and has not been repaired. I have had 2 different repair companies that have come out and still broken. The first washer leaked after 3 weeks and was replaced 1 week later and then 4 weeks later it started leaking in the same place. model#WA50M7450AW/A4 and
S/N 01E557BKB04185P. I need my washer fixed or I am going to the BBB. Your customer service is very bad
Mara Fiscus
1702 Difford drive
Niles oh 44446
330-979-8959
Dated: 24th May 2019
Chief Executive Officer/Country Manager Pakistan
SAMSUNG
SAMSUNG Service Centre at A-114 Block 5, Gulshane-Iqbal,
Karachi/Pakistan
COMPLAINT AGAINST SAMSUNG SMART SERVICE CENTRE, PAKISTAN
SUB: VERY BAD SAMSUNG CUSTOMER CARE SERVICE EXPERIENCE
REF. Samsung Fridge Model: 8RSA1STMG/XSG
S. # 46VU4aADK200031P
Dear Sirs,
1. Regarding fault in Samsung Fridge the following calls were made to the SAMSUNG Samart Customer Centre at A-114 Block 5, Gulshane-Iqbal, Karachi/Pakistan, which is self-evident about the services provided to customers:
Date called Time called Tel no. called Remarks
2019.05.03 12.11pm 92-080072678 Called by customer
2019.05.09 4.41pm 92-080072678 Called by customer
2019.05.09 After noon Mr. Shabbir, Technician visited and put a visual look at fried without having testing meter/instruments, took mobile photos and went away and charged Rs. 800/- vide receipt no. 1137 and no further contact/action by Samsung
2019.05.12 2.10pm 92-080072678 Incoming call from Customer Centre, estimate will follow
2019.05.13 10.49 am 92-21-34833371 Called by customer
2019.05.13 2.56 pm 92-21-34833372 Called by customer
2019.05.14 12.15 pm
Till 1.pm Customer personally visited the Samart Samsung Centre and discussed the issue and desired to meet the Manager/Asstt Manger, but the staff told they are absent/on leave. No one was available but a single man there.
2019.05.15 11.34am
11.32 am 92-21-34833372 Called by customer
2019.05.22 No action till this date when an email was sent to customer with an estimate. What the SAMSUNG staff was doing from 3rd to 22 May 2019??????
2. From the above table/statement, it will be clearly observed that the original complaint was lodged with the SAMSUNG Customer Care Centre on 03rd May, 2019 and the fridge is till un-factional.
3. The Centre responded on 9th May, 2019 after 06 days, and Mr. Shabbir, Technician visited on same day afternoon. Having a visual look at the Fridge without checking and also not accompanied any testing meter/equipment.
4. The technician told the customer that he will report to the Service Centre for further action but no body from Samsung turned up and contacted the customer till 14th May. 2019, when the customer himself visited the Repair Centre and again explained his problem and desired to see the Incharge/manager/Asstt. Manger.
5. The following is the response of Customer Care Staff:
1 The Manager is not available as he is on leave. Not available/absent
2 When Requested for Asstt. Manager, he was also absent and not available Not available/absent
3 Any other Admn. staff in line, but no one was available for discussions on the complaint. Not available/absent
4 However, The staff at smart centre including Guard simultaneously replied as above, whereas the duty GUARD is at gate and not to deal with customers and give answers to technical questions. What is fun of smart centre????? The Guard was not supposed to reply to customer about technical questions
5 Before visiting the
SAMSUNG Service Centre at A-114 Block 5, Gulshane-Iqbal, Karachi/Pakistan
Telephone no. 021-34833371-23, 0300-0507040 given at the bottom of Visit fee charging slip, No body attended calls in spite of many attempts on 14th May 2019
6 The complaint remained un-attended till date and the fridge also remained shut down/not working What action was taken by Customer Care centre till date????
7 On repeated requests Mr Sarfraz Khan was called from any room and the matter was discussed with him, but after listening he want back inside and did not come out again No satisfactory reply???
8 Visiting card of Mr. Asif Hussain was taken from the counter and also discussed with him on phone the problems. But he could not given any satisfactory reply. No satisfactory reply from him and no further action till date????
6. My complaint is of 3rd May, 2019, the technician visited on 9th May 2019, the customer visited the SAMSUNG smart Service Centre on 14th May, 2019 and further action was taken by the Service Centre till date and the SAMSUNG officials remained silent.
7. Now on 22nd May 2019, I receive an email from Mr. Junaid Raza, CRS Karachi followed by a telephone call after so many days with cc: to so many persons by him, whereas they were not available at centre on the visit of customer on 14th May 2019, and now from where they all came out and for what purpose???? Kindly explain it??? Or so many persons are dealing with my complaint and where were before?????
8. The Samsung Customer Centre sent a QUOTATION without any proper letter-head, showing a charge of Rs. 7,000/-. (details: Freezer Fan Motor Rs. 2,600/- and Labour repair charges. Rs. 2,400/-) Visit charges Rs. 800/- extra. (Refund it) what a wonderful fraud is this by the SAMSUNG people?????
9. In this connection, the SAMSUNG customer Service and its management must reply the following questions:
1 What action was taken by the SAMSUNG customer centre from 3rd May, 2019 till this email of 22nd May, 2019
2 Customer fridge remained closed during this period and till date and so on further. Our food staffs are being spoiled/destroyed during this very hot season. Who is responsible for this dereliction and joking with customers??????
3 We claim from SAMSUNG for loss/spoilage of our food stuffs for not repairing the fridge for such a very long period as we have to use the neighbourer’s fridge.
4 From 3rd May 2019 till 22nd May, 2019 the date of email, all staff remained absent from duty/or on leave and why they did not respond earlier, as they now marked cc of this email to so many persons and for what purpose, kindly explain, and did not care to contact and repair the fridge?????
5 Is this not a clear blacking mailing the customer by the SAMSUNG staff for putting in trouble and loss including mental torture???? Who is responsible for all this situation???? Should the management would like to fire such type of responsible staff?????
10. What action has been taken to get the fridge repaired from 3rd May 2019 till date and further time/Dates and putting the customer in trouble in very hot season to remain without active fridge??????
11. Some documents attached for your information and advice.
Yours faithfully
Talat Masood Sipra
Mobile: 92-312-8932058
Email: sipra.masood@gmail.com
Affected customer of SAMSUNG
PS:
I am always available for further discussions on this issues with the SAMSUNG responsible person only, who could reply to above questions. Since I visited the SAMSUNG Service Centre on 14th May 2019 but no responsible persona was available and all were absent/on leave except counter person.
SUMMRY
TO CEO, COMPLAINT AGAINST SAMSUNG SMART CENTER,
FRIDGE MODEL RSA1STMG1/XSG SERIAL NO. 6VU4ADK200031P
The complaint lodged on 3rd May 2019 followed by many tel calls, the technician came on 9th May 2019 without any testing equipment/meter. looked on fridge took photo outside charged fee and went away and did not turn up. on 14th My 2019 the customer visited the SAMSUNG Smart center, repeated complaint and desired to meeting responsible Manager/Asstt Manager, but staff told that both are on leave and also no other responsible staff was available at Smart Center. thereafter no body came and attended the complaint. all our food stuff spoiled in very hot season.
today is 25th May 2019 and since 3rd May 2019 my fridge remained unattended/unrepaired.Kindly give me your emails to send you full details
Yours faithfully
Talat Masood Sipra
Mobile: 92-312-8932058
Email: sipra.masood@gmail.com
Affected customer of SAMSUNG
I have a Samsung refrigerator that is six years old and the ice maker broke,called and no Samsung service available and no service company would work on Samsung.Called your help line and they tried to help me repair it myself What A Joke. I found a repairmen that agreed to check it and needed a control board.Called to order one and part not available.No help offer.Look at your rating at about 1.2,I wish I had before I purchased this junk!!!
I am having no luck getting help from Technical Support and Case Management, regarding my cell phone.
Is there an e-mail that I can send a complaint to?
Thank you. Elizabeth
Defective mounting mechanism on a Samsung under mount microwave. After MANY attempts through Samsung service department to repair a warranty issue, over 4 months I still have no repair or replacement. It’s now obvious Samsung policy is NOT to support their defective products.
Samsung Model RF23M8070SR/AA purchased on 04/29/2017. Since the purchased, four work orders have been executed to repair the refrigerator ice maker unit. Work Claim numbers as follows
1. 516617 - Replace auger
2. 511001 - Ice maker not working - replaced ice maker and auger tube
3. 469747 - Ice maker freezing over
4. 516617 - When doors close unit makes loud noise
All work was performed by a representative of Lakes Electronics, INC 2101 W Atlantic Blvd Pompano Beach FL 33069
As of 5/1/2019, the ice maker has quit working and is frozen over so that the ice bucket cannot be remove. This unit is absolutely the worst refrigerator I've owned. I will never purchase another Samsung item !!
I am telling from Comilla that I had been given a set of Comilla Customer Care. Today I have set a set of hits with a star, about two and a half months from now. But I have complained to you about Dhaka-Comilla that I have not received any Ansar for two and a half months from now. No Ansar they did not give me but Butt did not say anything else about your client care. What is wrong with us
Actually my samsung s10 earphones is not work properly i want to exchange my earphones can i exchange because my phone have in warranty and i know accessory have also 6 month warranty
I purchased a j2 core phone when I was in Moldova on holiday. The phone has not worked after 1 week from date of purchased. I am now back in the USA and have called the customer service department and have not been able to correct my issue. They have directed me to websites that I can not read and telephone numbers that no one speaks English. I just need to know where to send this phone to be fixed or replaced. I have all of the purchase documentation. Where can I send it? I am a loyal customer of your products but now I am unhappy that I am unable to get the requested information. Please help.
Timothy Mathews
478-207-4637
I purchased a phone when I was in Moldova. I had the phone for 1 week and it does not work. I need to know where to send it to get repaired or replaced. I am now back in the USA and I can not get any help from the Customer Service Dept. They direct me to websites that I can not read. They provided a phone number but the people do not speak English. I have all documentation of the purchase and just want the phone fixed or replaced. I will not be back in Moldova until my next holiday. What do I do or where can I send this phone? I can not believe that a Company that is as large as yours can not rectify my issue. I have always purchased your products but at the moment I am frustrated. Please let me know what I can do.
Thank you,
Timothy Mathews
478-207-4637
Two and half years ago we install new Samsung appliances in our kitchen. What junk they are and we have been sure to let all our friends and everyone we can know. We have already had to replace the dishwasher. The microwave, you try to warm over 5 minutes, it completely shuts itself off and you have to wait another half hour before you can use again. The stove does not heat evenly and the refrigerator ...... The shelves do not anchor firmly on the doors, the plastic cracks easily. The ice maker now leaks water and I literally have to defrost once a month and it now leaks and freezes below the vegetable drawers. We will never purchase a Samsung product of any kind again.
I have a Samsung galaxy S4 and it get so hot that I have to take my battery out and let it cool down. This happening 4 to 5 times a day. I am afraid it will catch on fire or explode.. Not sure what to do
Worst customer service we have ever ever had.....over 5 weeks of saying the part is in the mail and still nothing. These people are the worst they take ALL your money and within 7 months after buying it u r now on ur own. We will never ever buy a Samsung product again and will make sure everyone we know or ask us about Samsung know what kind of rude liars they are.
My fridge does not cool . My daughter contacted Service Centers in Egypt . One of the service centers displayed on Internet was fake and got money without repair . The second one was from the service center but took fees without examining the fridge and did not provide any services . Notice that I moved my fridge from Saudi Arabia to Egypt . My family is in bad need for this fridge . Kindly help us to get this fridge repaired . I think it needs no more than (Freon). You can contact me on +966503663183 or my daughter (Duaa) on 00201223248808.
My 1.5 MT Split AC has cooling problem
during week of april 8 thru 12 I was trying to take advantage of you special discount pricing for you galaxy s10+ I added everything to my cart got my quote which consisted of 200 for my trade in plus a bonus 100 bringing my total down to 29 dollars and change a month for the phone with financing thru my sell phone carrier Verizon. I got to the point where I could proceed and then your website quite working. when I tried to finish i would get all kinds of error messages like "I don't have access to Samsung checkout" or "my session has expired" or "something went wrong" for a week i finally called to speak to someone and she said I needed a screenshot I told her there wasn't one because your website kept emptying my cart but i did have the chats emailed to me and then I was told that did not matter they needed a screenshot. this is a billion dollar corp what kind of company does not honor its own specials because the website is not working I shouldn't be penalized for something I had not to do with. I love samsung products but this is a little disheartening.
The General Manager (Sales),
Samsung Ltd,
Noida.
Dear Sir Sub: Repairing of Samsung Fridge.
This is to bring to your kind notice that I had purchased on Smsung Fridge bearing No: RR19K2727RJ from your authorized dealer Kay Dee Audionvision Pvt Ltd, Noida , Sector -18 in the year 2016. The above fridge showed some problem and unknowingly the terms of the purchase , the fridge was shown to some engineer who repaired it in a minor way . This has been done with a specific reason that my mother is a chronic patient and as per doctors advice her medicine are kept in the fridge for day to day use. Thereafter the fridge has been given good service until recently the fridge showed some problem again. I booked as complain on 10.3.2019 and 13.4.2019 ( your service order no 4278801512 and 4280733545 respectively) . However your engineers came through your above authorized dealer, who inspected and went away with the remark that the fridge was operated by unauthorized person.
That , I told them the truth that the fridge was shown to one outside engineer by my children in my absence and got it repaired at that time. I do admit that this is not as per your terms of sale. But I have approached thereafter your concern to tell me the problem , whether it can be repaired by you with cost or minimum charges despite the same is within guarantee period offered by you . But ignoring my requests your engineers are just going back without any information to coming back for the needful. I would request to your good self to kindly send the authorized engineer to get the fridge inspected and give the estimation of expenses involved so that the same can be repaired .
Being a consumer of your every product including the fridge, I hope , I have all the intention to have your kind help in this regard.
Please help.
Yours faithfully
(Pramod Kumar)
9650349523.
K-4 , Sector -11, Noida.
my experience would rate a minus 5 at least. had an older top load washing, unbalanced. 1st repair came out was nice and told us if the unbalance continued they would come back to exchange a part. he was through direct tv. 2nd call repairman came out 530p.m. friday, said nothing was wrong. washer warranty had been extorted in the first call. happened again, called in repairman was to come, didn't show up, I called and was told we were getting a different machine, then someone called and told us we were getting a refund. I had sent pics, was told they got the acceptance letter but no pics. today was the last straw, what happened to the warranty? was told file was suspended due to no pics, sent again, was put on hold several times when i asked to speak with a supervisor, never got through. looked up complaint number got the customer service section who would not put me through until i told her what i was calling about. told her i wanted to grump to someone, no-one was available, i grumped at her, she was offended so i told her i was offended also, she thanked me for calling and wished me a good day. needless to say this will be my last samsung product. thank u for your time. dorothy, donalds wife
My mother is 86 years old and has medical issues, It is essential she has call recording on her samsung s8+ to remember what her doctor tells her, (WHY HAVE U BLOCKED HER CALL RECORDING} WHY DID U DO THIS TO HER. After an upgrade...
I purchased this phone because call recording worked on it. I do not care if the law is changed.
i will do every thing i can to find a phone that has call recording capability and do everything i can to tell the media how BAD google is.. FIX THIS ISSUE NOW !!!!!!
geofftuc@hotmail.com
My phone alert pop up notification for updated verson. Thinking it's the best thing for my phone, I soon realize I was wrong. My phone's characteristics are very undesirable and disappointing & now I hate to use at my phone. I dont think I'll buy the new S10 or an android until you guys figure it out.
Left in the dark not knowing what I was changing about my personal device just to update my system on Samsung's terms.
I should have a choice, be able to see what my phone will look like before continuing with the update.
If I wanted an iPhone I would have bought an iPhone, I go with Samsung for a good reason but now you created a wannabe Apple system.
MAKE SAMSUNG SAMSUNG AGAIN
It looks like it came as a phone for dummies & the person who designed it had no artist skills.
A Walmart employee sold me a Samsung phone with a straight talk wireless plan, and instead used my account information after he assigned the plan to another person, and did what is call a port out scam, and hacking into my bank account through the use of my Samsung phone and the straight talk plan. This is all accurate and factual, and theft that has occurred is called fraud, and your company, along with others that have these employees who do this are doing nothing to rectify or correct, and/or correct thisd problem....
Purchased a QLED TV - first order. Called my cousin who works for Samsung and added me to friends and family. Ordered second replacement tv and Samsung told me to cancel first one. I did. The second tv was supposed to arrive with discount. However, they never discounted, about 800 dollars. Anyway, they told me it was my fault I cancelled wrong tv when Samsung rep told me to call delivery company and refuse the first tv. I had to argue with customer service and supervisor and they kept blaming me. They opened a ticket to corporate and told me someone will call in 48 hours. No one did and they closed out ticket without any updates.
This company is pathetic and trying to blame customer. If more info is needed, please contact me.
I bought in 2016 a Samsung top loader washer and dryer. My washer had a recall in which I exchanged with a front loader Samsung washer. No my dryer is having problems the drum was not turning when you started the dryer. We would open and rotate the drum and then it would work. Now the dryer is only staying on for 2 minutes. It will not stay on to dry the cloths. This is so frustrating when the items are only 3 years old. I asked a repair man and he said the motor has to be replaced. but he suggested not to do that because of all the trouble that Samsung products are having. No I will have to go buy a new dryer a maytag or GE. I am so frustrated and I will never buy a Samsung product. I even bought my son and daughter in law a Samsung washer. I hope they do not have the same problems I have had.
Purchased Samsung Note 9 and Premium Care.
In early February I filed a claim for mechanical breakdown because the phone wasn't working.
Replacement phone was damaged so it was sent back and a new phone was supposed to be sent to me.
After 1.5 months, no new phone had been sent. Claim was closed and I had to file a new claim.
New claim was filed and deductible paid. After they took more of my money, they tell me the note 9 is out of stock and there is no expected date that I would be receiving a replacement phone.
2 months later I am still without the phone I paid $1000 for plus 11.99 a month for premium care, plus $100 deductible for the claim.
Samsung says they aren't responsible for premium care. Premium care says it's not their problem and they do not have the ability to refund.
I submitted a claim to Samsung's premium care for a replacement device. I've been charged the amount of the deductible, yet phone hasn't shipped.. called in was told it would ship Monday, nope... Called in Tuesday (early) was told it would ship today ( meaning Tuesday). unsatisfied with that, called back 4 times total on Tuesday... Next time told a supervisor would call me back, never got the call, called back myself told it was out of stock, still unsatisfied called back, told my phone is in stock and there's nothing anyone can do. I work for doordash, I need a working screen in order to receive and accept orders, can't work. Already losing money each day ontop of the 99 dollars I've paid for a service (deductible) that hasn't been fulfilled and the best advice I've been given is to wait!!! Someone needs to be accountable for the lack of customer service. I even attempted to try and just upgrade the phone and pay the difference, nope. Wait please.... This is unacceptable, I get it, it's no one's fault I spoke to their hands are tied, but someone has to be accountable for this?? No??
On 3/29/19 I attempted to upgrade my S9 to an S10 using my Shop Samsung App . My offer was $550 when you upgrade an S9 to the S10.I tried to place the order and it changed to $300. Even though my offer on the app said $550. I tried again and came up with the same result. I got frustrated with the app and shut it down. I tried again on Saturday 3/30/19 with the same results. I tried again on Sunday and the app froze on me so I gave up on the app. Today (4/1/19) I initiated a chat and was told that the promotion expired yesterday even though it was and IS still showing as an offer on my app. I was told to uninstall and reinstall the app and I would see that the promotion was not available any longer. I did what they asked and found the promotion to still be on my app. At that point I took screen shots of promo to show it was still there. I placed a call to support at 5:10 p.m. to get clarification as to how Samsung can advertise this as an active promotion on my app but not honor it. I was told that it was a glitch on their app, but they refused to honor the promotion. I requested a supervisor and was transferred to Favio (id#68181) who identified himself as the floor supervisor. I once again explained the situation (by this time I have been on the phone for 1 hour 50 mins) and was told that I was seeing an outdated promotion because my app was not up to date. When I assured him that it was, but were getting no where, he sent me to tech support to "update my app". I asked Favio what I was to do when tech supported verified my app was up to date and he told me to call back. This ticket number was 1803870. I already told him several times that my app was up to date. Tech support verified that my app was up to date after I authorized them to remote in to my phone that my app was up to date and on auto updates. They also saw the $550 Trade up and Save Promotion on my app. I asked tech support to indicate this in their ticket (2208961581). I then requested to be transferred back to sales as I was going to follow up with Favio. I was transferred to Promotions where I was made to explain the situation all over again only to find out that they could not help and I needed Sales.. I was transferred to Sales where I asked to speak with Favio. Another person made me go through the entire issue again and told me that they wouldn't honor this because it is not available any longer even though it still shows on my app. I was put on hold a few times while he consulted with someone. He then came back the last time and told me to place my order on line and call back for a price match. He said that it was not guaranteed, but I should try it. After tonight, if this match is denied, I will definitely be going to Apple for all my future mobile needs.
I must say that after 4 hours 15 minutes dealing with this issue I have never been so disappointed with any company as I feel tonight.
I took my Samsung Galaxy S7 to the Samsung repair center in Hong Kong today for a replacement battery. They said that because it was an import model that they would charge extra to inspect it. Further it would take 3-4 weeks to obtain the battery -- and I would have to leave the phone with them the entire time! This is completely unacceptable. Why would it not be possible to order the part and for me to return with the device when it had arrived? Why would Samsung think it is acceptable to require my device to be held for that long?
Terrible experience which will lead my next purchase to be from a different manufacturer.
The ice maker its not working since the first time since 08/07/16 Geek Squad had to send a technician every tree 3 months my question is wat we are going to do after the guaranty protection plan expires they have come to fix this about 8 times.
Why in the world would you put the ice maker in the refrigerator part of the appliance? Model #RF25HMEDBWW French Door Refrigerator.
I have had this ice maker de-iced 3 times by repair men. Apparently from opening and closing the refrigerator door it brings warm air into the main part which causes the ice maker to become warm and slightly defrosts and then freezes up and won't make ice cubes. Now I have resorted to using a hair dryer on low to defrost in order to avoid the $100.00 or so repair cost. I should have researched your product before purchasing. Sorry from the day I purchased. Could have bought a competitor's French Door Refrigerator.
Today I go to Greece Service at Athens Kallithea city at Sofokleous street and ask them to ensure me that if I give my Samsung gear s3 for change the battery they protect it and not scratch it.
The answer is that they throw me out and tell me to change it myself.
The employ of this service is very rude and not take anything to help me out with my warries about – please do something because this is the image of your cooperation – this rude woman that throw out anyone that have any concern about the quality of the service, and not take anything to help me get the trust that I need, and throw me out – is a very bad and unfriendly part of your company.
I am fan of Samsung products, get always the latest, have pay the gear s3 about 400 euro when they get out, and a rude woman is not even take some minute to ensure me that I get the watch done with out any marks, is make me so sad about the Samsung in general
I have file complains also in Greece, and everywhere I can because I believe in Samsung and I want to continue buy products and feel safe that a bad person is not represent the company its self.
Thank you in advanced
Charalampos Mavridis
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