Samsung Complaints Continued... (Page 2)

I purchased a phone when I was in Moldova. I had the phone for 1 week and it does not work. I need to know where to send it to get repaired or replaced. I am now back in the USA and I can not get any help from the Customer Service Dept. They direct me to websites that I can not read. They provided a phone number but the people do not speak English. I have all documentation of the purchase and just want the phone fixed or replaced. I will not be back in Moldova until my next holiday. What do I do or where can I send this phone? I can not believe that a Company that is as large as yours can not rectify my issue. I have always purchased your products but at the moment I am frustrated. Please let me know what I can do.

Thank you,

Timothy Mathews
478-207-4637

I have a Samsung galaxy S4 and it get so hot that I have to take my battery out and let it cool down. This happening 4 to 5 times a day. I am afraid it will catch on fire or explode.. Not sure what to do

My fridge does not cool . My daughter contacted Service Centers in Egypt . One of the service centers displayed on Internet was fake and got money without repair . The second one was from the service center but took fees without examining the fridge and did not provide any services . Notice that I moved my fridge from Saudi Arabia to Egypt . My family is in bad need for this fridge . Kindly help us to get this fridge repaired . I think it needs no more than (Freon). You can contact me on +966503663183 or my daughter (Duaa) on 00201223248808.

during week of april 8 thru 12 I was trying to take advantage of you special discount pricing for you galaxy s10+ I added everything to my cart got my quote which consisted of 200 for my trade in plus a bonus 100 bringing my total down to 29 dollars and change a month for the phone with financing thru my sell phone carrier Verizon. I got to the point where I could proceed and then your website quite working. when I tried to finish i would get all kinds of error messages like "I don't have access to Samsung checkout" or "my session has expired" or "something went wrong" for a week i finally called to speak to someone and she said I needed a screenshot I told her there wasn't one because your website kept emptying my cart but i did have the chats emailed to me and then I was told that did not matter they needed a screenshot. this is a billion dollar corp what kind of company does not honor its own specials because the website is not working I shouldn't be penalized for something I had not to do with. I love samsung products but this is a little disheartening.

my experience would rate a minus 5 at least. had an older top load washing, unbalanced. 1st repair came out was nice and told us if the unbalance continued they would come back to exchange a part. he was through direct tv. 2nd call repairman came out 530p.m. friday, said nothing was wrong. washer warranty had been extorted in the first call. happened again, called in repairman was to come, didn't show up, I called and was told we were getting a different machine, then someone called and told us we were getting a refund. I had sent pics, was told they got the acceptance letter but no pics. today was the last straw, what happened to the warranty? was told file was suspended due to no pics, sent again, was put on hold several times when i asked to speak with a supervisor, never got through. looked up complaint number got the customer service section who would not put me through until i told her what i was calling about. told her i wanted to grump to someone, no-one was available, i grumped at her, she was offended so i told her i was offended also, she thanked me for calling and wished me a good day. needless to say this will be my last samsung product. thank u for your time. dorothy, donalds wife

My phone alert pop up notification for updated verson. Thinking it's the best thing for my phone, I soon realize I was wrong. My phone's characteristics are very undesirable and disappointing & now I hate to use at my phone. I dont think I'll buy the new S10 or an android until you guys figure it out.

Left in the dark not knowing what I was changing about my personal device just to update my system on Samsung's terms.
I should have a choice, be able to see what my phone will look like before continuing with the update.
If I wanted an iPhone I would have bought an iPhone, I go with Samsung for a good reason but now you created a wannabe Apple system.
MAKE SAMSUNG SAMSUNG AGAIN

It looks like it came as a phone for dummies & the person who designed it had no artist skills.

Purchased a QLED TV - first order. Called my cousin who works for Samsung and added me to friends and family. Ordered second replacement tv and Samsung told me to cancel first one. I did. The second tv was supposed to arrive with discount. However, they never discounted, about 800 dollars. Anyway, they told me it was my fault I cancelled wrong tv when Samsung rep told me to call delivery company and refuse the first tv. I had to argue with customer service and supervisor and they kept blaming me. They opened a ticket to corporate and told me someone will call in 48 hours. No one did and they closed out ticket without any updates.

This company is pathetic and trying to blame customer. If more info is needed, please contact me.

Purchased Samsung Note 9 and Premium Care.

In early February I filed a claim for mechanical breakdown because the phone wasn't working.

Replacement phone was damaged so it was sent back and a new phone was supposed to be sent to me.

After 1.5 months, no new phone had been sent. Claim was closed and I had to file a new claim.

New claim was filed and deductible paid. After they took more of my money, they tell me the note 9 is out of stock and there is no expected date that I would be receiving a replacement phone.

2 months later I am still without the phone I paid $1000 for plus 11.99 a month for premium care, plus $100 deductible for the claim.

Samsung says they aren't responsible for premium care. Premium care says it's not their problem and they do not have the ability to refund.

On 3/29/19 I attempted to upgrade my S9 to an S10 using my Shop Samsung App . My offer was $550 when you upgrade an S9 to the S10.I tried to place the order and it changed to $300. Even though my offer on the app said $550. I tried again and came up with the same result. I got frustrated with the app and shut it down. I tried again on Saturday 3/30/19 with the same results. I tried again on Sunday and the app froze on me so I gave up on the app. Today (4/1/19) I initiated a chat and was told that the promotion expired yesterday even though it was and IS still showing as an offer on my app. I was told to uninstall and reinstall the app and I would see that the promotion was not available any longer. I did what they asked and found the promotion to still be on my app. At that point I took screen shots of promo to show it was still there. I placed a call to support at 5:10 p.m. to get clarification as to how Samsung can advertise this as an active promotion on my app but not honor it. I was told that it was a glitch on their app, but they refused to honor the promotion. I requested a supervisor and was transferred to Favio (id#68181) who identified himself as the floor supervisor. I once again explained the situation (by this time I have been on the phone for 1 hour 50 mins) and was told that I was seeing an outdated promotion because my app was not up to date. When I assured him that it was, but were getting no where, he sent me to tech support to "update my app". I asked Favio what I was to do when tech supported verified my app was up to date and he told me to call back. This ticket number was 1803870. I already told him several times that my app was up to date. Tech support verified that my app was up to date after I authorized them to remote in to my phone that my app was up to date and on auto updates. They also saw the $550 Trade up and Save Promotion on my app. I asked tech support to indicate this in their ticket (2208961581). I then requested to be transferred back to sales as I was going to follow up with Favio. I was transferred to Promotions where I was made to explain the situation all over again only to find out that they could not help and I needed Sales.. I was transferred to Sales where I asked to speak with Favio. Another person made me go through the entire issue again and told me that they wouldn't honor this because it is not available any longer even though it still shows on my app. I was put on hold a few times while he consulted with someone. He then came back the last time and told me to place my order on line and call back for a price match. He said that it was not guaranteed, but I should try it. After tonight, if this match is denied, I will definitely be going to Apple for all my future mobile needs.

I must say that after 4 hours 15 minutes dealing with this issue I have never been so disappointed with any company as I feel tonight.

The ice maker its not working since the first time since 08/07/16 Geek Squad had to send a technician every tree 3 months my question is wat we are going to do after the guaranty protection plan expires they have come to fix this about 8 times.

Today I go to Greece Service at Athens Kallithea city at Sofokleous street and ask them to ensure me that if I give my Samsung gear s3 for change the battery they protect it and not scratch it.

The answer is that they throw me out and tell me to change it myself.

The employ of this service is very rude and not take anything to help me out with my warries about – please do something because this is the image of your cooperation – this rude woman that throw out anyone that have any concern about the quality of the service, and not take anything to help me get the trust that I need, and throw me out – is a very bad and unfriendly part of your company.

I am fan of Samsung products, get always the latest, have pay the gear s3 about 400 euro when they get out, and a rude woman is not even take some minute to ensure me that I get the watch done with out any marks, is make me so sad about the Samsung in general

I have file complains also in Greece, and everywhere I can because I believe in Samsung and I want to continue buy products and feel safe that a bad person is not represent the company its self.

Thank you in advanced

Charalampos Mavridis

My next phone will be a phone other than a Samsung phone. I am getting too may ads and it gets pretty tiring.

GALAXY NOTE 8 INTERNAL SPEAKER DOESNT WORK WELL

On March 2, 2019 I ordered two fast charge chargers from the Samsung website for a total of $32.76. On March 8, 2019 I reviewed my bank statement and noticed that I was charged $16.38 four times for my order; one charge is/was pending. I emailed Samsung's customer support and received the automated response that said my order inquiry was received but I still have not heard back from anyone. I tried the online chat and waited and waited and waited no response there. It's been a week since I emailed customer support and this is the fourth day trying the chat. Today, March 13, 2019, I finally got to talk to a representative. She was clueless. She kept saying that I had no order. I insisted. After being on hold for 20 minutes in total she comes back to tell me she only saw one payment of 32.76 and she didn't see it broken down. When I told her the withdrawal code then she suddenly figures it out but I want a manager now. I've ordered chargers many times before and never had my total broken up into individual withdrawals. I asked to speak to a manager and she transferred me to the rudest supervisor. He over talked me, kept insisting I was reading my account wrong. Mind you, I had just finished my call to the bank and was looking at my account online while on the phone at the time. After a heated exchange of the supervisor talking over me as I was speaking, I told him I was filing a fraudulent claim against the extra payments and a complaint against the company. I have never ever had my order total withdrawn from my account in incriments nor have I ever had a holding fee for an order. As of now, I'm waiting for the pending charge to come through to issue the fraudulent claim. I will never purchase another Samsung phone or appliance. I'm a customer support manager and based off my 10 years of professional experience this was by far a very incorrect protocol and a poorly handled situation.

Samsung customer service people are lying. And basically stole my money.
I bought a phone and traded in my old one. Sent it and waited. For a long time it said that it was not received until I got email saying it does not qualify and for the trade-in and I will be charged in 4 days (cc# provided in email) the difference. Four months go by and I get collections agency bill for higher amount to pay. My card was never charged (even called bank to find out if they tried - no). So they never charged my card, are lying about it that they tried 3 times and have not send me any kind of email or bill for me to pay.... that was my first call to customer service. .. now they are saying that they have not even received my phone and that email they never sent (I have it saved in my inbox). So I was told to pay the amount that is 25% more than I actually owed ( because they did not charge it to begin with). Never ever will I buy anything samsung again in my life! Absolutely horrible experience. When I asked if I can go and resolve it with actual person and show the email - NO. Samsung company .. lying and stealing!

My refrigerator, model RF263BEAESG continues to ice up around fan causing noise until the ice stops the fan completely. Then it will not cool inside and our food will spoil. I have had the repairmen here 6 or 7 times already and they cannot fix it. Very expensive. If Samsung has any self respect at all, they will replace this unit at no further cost to me. No more excuses you are fully aware of this problem as evidenced by your consumer reviews. Thank you.....

I've contacted Samsung Healthcare several times from Mega Power Company email address about purchasing request (The ultrasound system WS80a with Elite) directly from them and request a phone number for easier contacting...
that was 3 weeks ago and didn't get a reply since then

Service Ticket Number 4149436723
I am still waiting for my claim check for a bran new dishwasher floor damage.
I currently have Samsung items: 2 tvs, 1 lap computer, bran new dishwasher, refrig, stove, microwave, robotic vacuum, and a PHONE.
I submitted all pertaining information regarding my damaged floor due to a water leak in the connection between the dishwasher and water line.
1. My first in counter your associate could not speak English, she got the spelling of my name wrong. I gave her all the information regarding the serial number, etc. She did not document the information. Working with other associates I had to give the information 3 time before it was recorded.
2. YOUR personal told me they mailed the check. I was waiting for it for over a week and there was NOTHING. I found out Friday 02/22/2019 YOUR company sent it to a wrong address!!!!!!!!!!!!. Now I was told today that I have to wait for a month before I receive my check for the DAMAGED floor. I have been calling continually to get this resolved. I was not the incompetent one. I want this resolved ASAP. I swear I will not buy another item with your name on it if this is not addressed to my satisfaction. I will go to LG.
My phone # is 303-947-6693

Washer is defective. 2 techs came out to look at it and said their is nothing wrong with the unit. The washer is leveled. During a spin cycle the drum beats against the washer door. It wasn't doing that when I first purchased the unit at all. It was completely silent and now during a spin cycle the drum slams against the door. This is my second Samsung washer. My last one was doing the same before it broke due to the barrings wearing causing the spider bracket to wear and break costing over $500 for repairs. That's why I brought a new washer. This is unfair for a new unit. This isn't normal for a brand new washer and before I know my warranty is gonna be over and my washer is gonna be broken. Other people had the same issue as me and received a warranty replacement. I just want a warranty replacement for a defective product. My washer is still under warranty. I feel that I'm being discriminated against and treated unfairly at this point.

From the reviews it looks like I'm not the only one who received a HORRIBLE product and service to go with it. I PROMISE i will never buy a Samsung product again from the phones that I have to CRAPPY washer that I called to get fix that no one will fix because even Samsung says their product is so poor they will not honor it. I have no idea how your company has made it this far we had a washer and dryer that BOTH had problems since day one. Neither are more then 5 years old and not to honor your product what CRAPPY Customer service! Dorothy

Purchase a Samsung washing machine(top loader) 5 1/2 years ago. Recently, machine does not complete a cycle and spin out. Will not do a complete load of towels or sheets. My wife spends a half hour trying to reset machine. For the money we paid for this machine it is a piece of junk. Samsung very poor manufacturer of washing machines and dryers. Do not buy their products you are wasting your money.

I bought a 65inch Samsung TV and this was what happened to me.

I contacted Samsung on January 22nd 2018 because my TV had a cloudy white object on my TV scene.
on Jan 24, 2018 at 3:07 PM They sent me a ticket # 4146664022 and listed it as under warranty and service tech on Jan 24, 2018 at 3:07 PM was coming out. They came out and looked at the TV and told me that this could not be fixed. Instead Samsung request that they replace the screen. They came out 3 times and each screen was worst. The last time the tech stated that Samsung will be contacting me because they was going to replace the TV. I waited for a call and no one called me.

I contacted Samsung on 03/03/2018 through chat transcript ID 4297994121 and was told that " TV exchange is approved, and the ticket is in open status and someone will be calling me. Once again I did not hear anything.

I contacted them again on 05/10/2018 and was told that my ticket has been escalated to the higher team. They provided me with another number and I called them and they said that someone will be calling me again.. I told them how I am very disappoint that this has been going on for months. They stated that they will make sure that someone call me.

I did not hear from the company until On Sep 21, 2018 from Matilde Samsung Case Manager and they requested that I send in my receipts. I did that same day and never heard anything back from them.

I contacted them again October 2018 and was told that they canceled my ticket without a replacement. I was so upset because they never called me or assisted with a replacement. How do you close a file and not assist the customer. The agent said that he will open another ticket and have them call me. I said I heard this all before. he stated that they will call from higher up. Once again I fell for the bull crap.

I call them back on January 2019. Almost a year to the day that I called in for service. They told me that they canceled the ticket again stating that they tried to assist me with service within a 30day period and that I was out of town and they closed it. I told them that I am not requesting service but where was my replacement. They said that they was going to open another ticket and get someone out to assist me. Well, I got another ticket # 4149333090 for service that the canceled right after. On the ticket is stated that this equipment was out of warranty and to call them. I called them and the lady stated that if I wanted service that I will have to pay due to this TV is out of warranty. At this point I am beyond upset but pissed off because they have no clue what they are doing. I hung up the phone. I call the Samsung department again but this time I opt for a text. I explained to the lady of what happen and she stated once again that she will get me over to the executive people and they will handle this. I told them that I need a replacement and they have the worst customer service every and that i am now being forced to take this matter to my lawyer and use other channels to get the word out on had bad they are treating their customers. The agent did not text me back or say goodbye. Just never responded back. Sad. A whole year has past by and I have been without this TV for a whole year.

I then sent an email to the president of Samsung in English and Korean stating that I want this matter resolved and I want compensation for half of the year that was wasted due to they never assisted me on a warranty issue. Someone name Lataisha Wells| Office of the President Samsung Electronics America, Inc. contacted me and stated that they can offer is a depreciated refund or an exchange and a $100 gift card that I have to spend at Samsung. I was insulted. I am a loyal customer and requested service under a warranty TV and had to suffer for a whole year to note get anything and this is all that they have to offer me. I am disgusted that a billion dollar company will treat their customers like this. I am going to seek all the advise that I can get and blast them on every site that I can and seek legal advise on this matter. It is not like they are paying for my replacement out of their pockets. This TV was under warranty. All I ask for was to get this TV replaced at they stated that they would do. This is the worst service ever. I look around my home and most of the things I own is Samsung. Terrible service. I will not stop until I get better service.

we bought a complete suit of appliances they were delivered and uncrated by pennys guys they looked good I installed them used dish washer once worked good then on thanksgiving used second time and got lc code called customer service they told us to pull unit and inspect sensor [not good idea for customer] finally fighting over phone with service they sent tech he found hidden damage [blow out upper inside corner] and said this was unrepairable Samsung and pennys said there was nothing they could do so now what I have to pay for some thing that's unusable this is crappy business practice if you want to contact me 707-580-8210 steve maffei

I am a police detective with the Town of Bethlehem Police Dept located in the Albany New York area. I am currently working on a Identity Theft case and need to get information regarding your fraud dept so I can send a subpoena out requesting information.

we bought samsung washer and dryer front loader merlot from Lowes the day after thanksgiving, With my age and back we also bought the pedstol that they sit on. And now you can"t keep up with the demand on the Pedstol so I was told first time they would be in December 24 or 26 but that didn't happen and then I was told first or second week of January but then they called today January 12 and they can't get them till March now. This shows me I think I made a mistake buying a samsung washer and dryer. I don't think I will every buy a product from you. And I do believe I will go on social media and let other people know about your service to be aware.
Linda Grubbs

I purchased a 49 inch Samsung Curve exactly 6 months ago. I turned television on one morning and it had a white line going down it. I called customer service and they transferred me to technical support. But we couldn't get it to work. They told me they were going to send me a replacement. 4 days later they called and said they were going to send a tech. Technician came out and 20 minutes they called me to the room and said screen was broken inside. I believe they sent someone to break screen so they wouldn't have to replace it, because it was not cracked before. I have several Samsung tv's, microwave, telephones and a sound bar. I am done with Samsung. LG is going to be my brand. Smh.

First the people you call can't speak English . You ask for someone else and they just keep talking. This is the worst experience I have ever had in fifty years .i have a new ref ridge for almost two years and it has not worked right since I bought it. They say it doesn't meet the warranty requirements for replacement. So that's okay. I will never buy another Samsung product and make sure anyone I know doesn't buy one. Samsung is the worst company in America . They suck in products and service.

We brought one of your Refrigerator 3 years ago! As of last week my husband had to purchase a new Refrigerator, your went out. You don’t pay over $2,000, and it go out in 3years. In August we pay $350 to get the Ice maker fix and it lasted 2 months. When we brought this Refrigerator, we gave my daughter our old refrigerator a Kemore to her and it still working, and we had it for 3 years. So what does that tell you Samsung is not making good products any more. People should know what kind of products they are buying!

Yes this is a Complaint!!!

Mary

Zero. In November I bought a new french door samsung refrigerator from Lowes in Daphne, Alabama. It leaked on the floor so we scheduled a repair service thru samsung, Ticket 4149087314. It is at a vacation condo. The tech from Cone Appliance Repair said the leak was from a frosting condenser coil, most likely from too much freon. He declined to fix it as he said samsung had to do it. Odd to me since his shirt and jacket both had the samsung logo. We called Lowes who kicked us over to samsung for a samsung tech. I called and we re scheduled. When I recieved the ticket samsung had again scheduled thru Cone. I called samsung again to let them know. After the mea culpa, samsung said they would schedule thru DISH. I came home to await their call to schedule service. They did call and advised that they, DISH, wouldn't do the work, but that only samsung could. They advised that they would call samsung to let samsung reschedule with the correct tech. Apparently samsung did this, as I got another email with the new tech's name: Cone Appliance Repair. There is a major disconnect here. I have canceled with Cone, as I do not want to travel out of town again for a service call that can not be completed.

Please advise me when I may expect samsung to call me about rescheduling with a qualified tech for a frosting condenser coil drip so that I can avoid another worthless trip for the service.

Coleman Meador, Ticket 4149087314

251=725-3313

I order a TV and SoundBar through samsung.com on 11/23/2018. My order ID is DTCTG509R.
The package was shipped thru AGS. AGS tracking numbers are 4119463 & 4715059.

I got a call from AGS about delivery for my SoundBar which scheduled on 12/7. And told that delivery should be between 10am and 6pm and I will be get a call 30 mins before the delivery. I stayed in my home and waited till 6pm. Didn't get any call. I got a call around 6:45pm and the delivery person told he was 0.5 miles from my home. I was not there at that time and hence it was not delivered. This is the story about SoundBar. I schedule the SoundBar delivery now and waiting.

TV story is very interesting. I keep on tracking with Samsung and AGS team on the status and I am really dono what is happening. No one is response. Samsung is asking to check with AGS and AGS is asking to check with Samaung. You people are playing hide and seek. I already spent many hours talking to Samsung and AGS. Today alone I spent 1hr 30mins with Samsung and 30mins with AGS. AGS is telling now the package is lost. When I tell the AGS update to Samsung the highlight happen. Samsung is asking me, the Customer, to file a lost complain. I don't have words to speak. Do you think a Customer to file a lost complain here? I was in the call for almost 1hr 30mins and the call was dropped from Samsung side. Really dono what to do. I already wasted 4 working days waiting for the delivery. Note that AGS updated in their tracking that they try to reach me on 12/11 for scheduling delivery. As of I know, I check my call history and I didn't get any call from AGS on 12/11. How came they call me for delivery schedule if my package not found at that time?

I like to know when my package is going to deliver and what Samsung is going to compensate for all my days and the energy I spent so far.

I had a pop-up on my Samsung phone. An official message from Samsung. Stating i had the possibility of a gift card, with questions asking me about my satisfaction with samsung.
I immediately started recieving massive amounts of telemarketing calls. I AM PISSED!!!!!!

purchase Samsung gas range at home depot delivered 1/8/18 beauitful stove just recent around oven handle paint chip customer service said not responsable clean once a week w/damp paper towel stainless cleaner once a month NO WAY this should happen same day I bought microwave dishwasher refrigater no complaints clean them same way mister president please call me 570 342 4387 I expect better service from a stove that is 11 months old PLEASE HELP THIS 100% Vietnam veteran looking forward to talking to mister PRESIDENT

Horrible customer service! Purchased a phone in October and battery started acting up, was told by our cell carrier that since it was under warranty we had to deal eith Samsung, called them and all they will do is have you send entire phone in and say ypu might get it back in 10-14 days which is totally unexceptionable since this is the only phone there is no house phone. This is a flip phone and at the least they should send you a new battery and have you send bad one back but wait we then find out they stopped making batteries for this phone in the spring so these phones should not have even have been sold anymore if they dont have the replacement parts. Never will buy this brand again!

Complain Report number Samsung Malaysia. 2221022983. Complained to Samsung on a two years old fridge/freezer unit which stop working (an expensive fridge by my standard). They send an accessor on 13/11/18 and send a technican only on 16/11/18 (Friday).He replaced the compressor (under warranty) and the other parts costing Ringgit Malaysia(RM 557). Completing the job he ask me to wait for 48 hrs to check the test water in the freezer had freezesand to call SAMSUNG if it still does not work. Both the unit didn't work. We called Samsung care centre and the service center called and promise to send a technican immediately. The service centre called to use us to switch off and on the unit a few times. Today 23/11/18 (1 week latter) no technican came and I had to call the Care Centre again. He told me that he will forward my complain to the service centre again. He also ask if he can be of help! I need my fridge/freezer unit to work after paying RM557 and not the service center call and ask to switch off on, off on, off on..

.Not too sure if that's typical of how Korean n Samsung treat their customers or is it a poly to try and get me to pay more for the services!!!!

My Galaxy s7 had a popup come up that stated I needed to install a critical software update for the operating system on my phone, it was released on 10-31-2018. I selected to go ahead and install Big mistake the software update failed and when it did it rendered my working perfect phone to nothing more than an expensive paperweight. I contacted Samsung support they had me take it to 2 different repair centers close to me for further diagnostics and evaluation. Both of which sated that the software update BRICKED my phone and that they have seen about a half a dozen other phones come in for the same problem
Support had me ship them the phone just to tell me because my phone is out of warranty that I am going to have to pay 503 dollars to get it fixed.
According to them it messed up something on the phones motherboard and that the board would have to be replaced and the software would have to be re flashed. Software re flashed yea I can see that, damaged motherboard???? I don't think so my phone was working perfect before that stupid update that trashed it unless the software update damaged something on the board as well.
This is my ticket number ticket 4148807048, yes I know my phone is out of warranty and I just paid it off the first part of October through Verizon. I want either the phone fixed or a like working replacement sent to me of equal value. I didn't pay over 800.00 for a phone just to have Samsung send it an update that damaged it and has made it completely unusable. It was that update that broke it and they need to make it right with me.

My wa400pjhwr washer was rusting on top . It was in very good shape other then that , We are in our late 70s and take good care of things .Samsung agreed to replace the top under warranty . Work #4148571766 . They sent in A1 APPLINCE Oakland Maryland . After abought half hr.went down to see how he was doing , had the top on the floor trying to jerk the soap dish out of it , I ask if he had done a lot of these , said it was the first one and did not know how to get it apart . was looking at internet on phone . went up stairs and after a lot of pounding and noise went back down , He said he was done to sign his phone went to his car and drove off. I went over to look at washer , I could onely open the washer lid part way and it made a very large noise , there was a wire hanging down in washer , there are 6 screw dents in the lid , it will not run and the lid lock keeps snapping . 6 calls to repairman left messages , would not answer , left messages over weeks with 3 answering services (you can not call company ) would not respond . Many calls to Samsung got sorry , and told that they can not do this to you, they have to fix you washer . so after being true to Samsung for many years I had to get another washer , and having low income I had to buy what I could afford . I feel this is your fault , You sent this fly by night outfit . Ona Messenger 432 Homer St. Cumberland Md. 21502 .

RE: ticket # 2200905671
I have spent hours on this S5 phone. Too much to get in to here; however, I used your Smart Switch then
Factory Setting, Data Restore at the advice of Samsung. Various Directories came back empty (ring tones ect)
As I understand it I must take it to a service center on my own.
Not going to happen.

hi 2 weeks ago I got my husbands old Samsung galaxy expree 3 phone . I am frp locked out of phone I talked to someone at Samsung the told me I had to talk to someone from google , google told me I had to talk to att{because its a go phone} att told me I had to speak to Samsung, well I went round and round a few times with this finally Samsung told me I had to get a proof of purchase from att, I unfortunately couldn't get it but I did get a unlock code from att, the imei # is 357073080874569, unlock number is 39086138 I really need help to be able to use this phone, if I had known I was gonna get locked out of phone I wouldn't have factory restored phone

Just bought a new samsung phone. it was defective. AT&T my carrier spent considerable time on the phone with me trying to correct the problem. Finally they decided it was a phone issue, not a carrier issue. Called Samsung customer service. In a few short minutes she dismissed me then ask if there was anything else she could do. I told her she never even tried to do anything in the first place. Her only solution was sed my phone back, wait 6 weeks and maybe get a replacement.
About a month ago our Samsung TV tuner went out. This particular model has no replacement tuners. Throw away technology. Went and bought an LG replacement. Will also buy a new LG phone. Samsung customer service is a joke.

I bought a side by side fridge from Lowe's, both motors went out in less than 4 years, ruined all my food, took a long time to get parts to repair, then one year later the motor went out again! I owned this Samsung fridge for 5 yrs and paid a lot of money for it. Now I had to purchase a new fridge. Your refrigerators are junk in my opinion and I will never purchase your products again and I will pass on this information in reviews and in social media. You need to be held accountable for your inferior appliances.

We purchased Samsung refrigerator (Model code RF25HMEDBSG/AA) from Best Buy about 2 years ago. We have had recurring issues with the cooling unit (replaced twice at our expense) due to excessive noise, would shut off when unit doors were opened.
The ice maker has been replaced twice due to the ice forming an ice block at the ice tray shutting down the ice maker. We have to melt the ice to continue operation.
Melting water drips out of the door ice dispenser due to ice being stuck in the dispenser..

We have been informed by our independent repair crew Samsung is having these problems because they represent manufacturing flaws found after releasing the refrigerators. Understand there could be issues with any manufacturers product; but the customer should not have to pay to for Samsung’s mistakes. These products should have been recalled once the problems became apparent.

Our Samsung refrigerator is the worst we have ever owned and would not recommend this product to anyone.

WE BOUGHT OUR SAMSUNG SMART CAR VRT PLUS WAHER ON 6/20/17. 528.00 DOLLARS, SINCE THAT TIME WE HAVE HAD TO SPEND 400.00 DOLLARS ON PARTS. THAT IS NOT WHAT I WOULD CALL GOOD PRODUCTS. I AM SENDIND TO THE BETTER BBB I FEEL PEOPLE NEED TO SEE WHAT PROBLEMS ARISE WITH THIS WASHER. WE ARE VERY DISHARDENED WITH THE PRODUCT. MY WIFE HAS EXPLAINED A NUMBER AGENTS VIA THE PHONE. WOULD LIKE TO GET RETRIEVAL OF SOME OF MONEY IF NOT ALL.

DAVID WALKER

Purchased a $3900 refrigerator. January it was into allied new home. The water line dispenser did not work. A tech came to see it found it was defective. Samsung promised to replace it it never did. The they call and said will reimburse the cost because they did not have any available. We received e mail with instructions to cut cord and remove serial sticker which we did. Still waiting for solution to my problem since i have to rent a refrigerator and no one does anything. Empty promises. Every time i speak to customer service no one have an answer,
Please i am very dissatisfying with rchase any of the products . Will like to get my money back. Been dealing with this issue for 5 months.

Andrew Swope
872 Mt Carmel Road
Clever, MO 65631
(old address 992 W. Crestwick Nixa, MO 65714)
417-425-0957

Date of this letter: 9/20/18 currently 57 days and counting.

To: Anyone at Samsung that will listen

Issue: Deplorable Customer Service

History:
I would like to begin by listing Samsung products that I currently own, or have owned over the last 25 years.
VCR
4 LED TVs. 55, 40, 32, 32
French Door 22' cubic foot Refrigerator
Laptop
4 Tablets 10.1”
Blue Ray player
DVD player
Camcorder digital
Vacuum Cleaner
Washer Dryer set front load
8 cell phones over the years

I used to work at Best Buy and recommended Samsung over any other brand save Toshiba. I have throughout my work experience been responsible for recommending various electronic equipment. One of the largest was helping a 85 room motel in Branson Missouri with the purchase of Televisions, all Samsung. Two Churches added 18 Televisions and DVD players, all Samsung. The multiple friends and family that have asked for my recommendation. I have a degree in Broadcast Television Communications. I have played the Customer Service game much of my life. And the story you are about to read has made me swear off Samsung and will begin looking for a company that can provide Customer Service.

Would like to give an account of what has transpired over the last three repairs of my vacuum cleaner.
My wife and I purchased the vacuum cleaner nearly 4 years ago from Sears. It has a 5 year warranty. Model number is SU12F40SB VU12F40SBBT/AA. Serial number 0AEW8FEF301317P.

Note about usage. My first house had carpet in one small bedroom, living room and 12' hallway. Rest of the house was wood floor. Second house (only been in my second house for about 2 months now), has 3 small bedrooms with carpet and some throw rugs. The rest is wood floor. So not a huge amount of use.

First Repair: Do not honestly remember when, but it should be in your records. Issue was brush roller not working if I remember correctly, but it has been awhile. Spent a lot of time on the phone, was told I had to take it to a local repair shop, okay, had no problem with that. They looked, no local repair shop in my area. Had to call me back the next day to find out where it was going to go. Next day got a call, it needed to be shipped to New Jersey. They told me to ship it, I said no, you pay for the shipping. After all its under warranty. A manager agreed, and sent me a UPS shipping label. Off it went. Got a call about a week later, the repair shop needed the Serial Number. Odd since they had the until in the shop in question. Luckily I had the serial number and sent it on. Got it back about 1 to 2 weeks later.

Second Repair: Around 1/9/18. This is where my nightmare over a 200.00 vacuum begins. Issue was the latch on the bag-less canister broke so it would no longer latch to the vacuum. Started with online service, they said I had to bring it to a local shop, I replied that is impossible since the only repair shop I can send it to is in New Jersey, was asked to drive there, I replied with only if you are paying my hotel, gas, food, time off work and car rental. They replied with what are you talking about. Apparently some of your employees do not understand distance involved from Missouri to New Jersey. Was told they would have to send it to some department and would contact me on the next day. Next day I get a call and same as before, I get a UPS shipping label. I remember clearly asking if they need the whole vacuum or just the canister. Was told just the canister. Fine, sent the canister. Two weeks later here comes the canister back, still not fixed. Called customer service to find out what the hell happened. Apparently the repair shop did not have a serial number. There is no serial number on the canister, no model number, nothing. However, the model number of the vacuum and the serial number was on the paperwork that was sent to the repair shop. And I have to believe Samsung would have sent the information to the repair center as well. Fine, got another UPS shipping label and filled out more paper work with serial number and sent it on. Got a call from the repair center that they need the model number and serial number. They told me it was not on the canister. No it was not, but the paperwork with it has the information on it. Well they cant use it for some reason, had to call Samsung. Called Samsung got someone that had me take a picture of the vacuum model number and serial number, (which matched what I sent, and matched what Samsung sent). I took about 3 to 5 photos and sent them all to the Samsung Customer Service agent who emailed them to the repair center.

Now I have a few issues with this, why did the repair center call me for that information when Samsung had the information from the last repair, and it was sent to the same repair place so they should have a record of it as well? Why should I, the customer, have to keep providing information that is already in your system? Do you not have computers at your in bound call centers?

Finally get the vacuum canister back.

Third Repair/Exchange/Refund: Vacuum cleaner broke on July 24th or 25th of 2018. A part inside the extendable wand flex tube broke.
1. Called Customer Service on the 26th, went through the same song and dance about where to take my vacuum cleaner to get fixed. Was told that I needed to take to either Chicago or New Jersey. I said no, and told them to just send me the UPS shipping label like the last two times. Was told she can't do that, but will be happy to have someone call me in the next day or two to see what can be done. I hung up, decided to go online and try Samsung online help. Got the same answer, tried Samsung messenger on Facebook and actually got somewhere. Lou asked me for a service number, told them I don't have one yet because they have call me at a later time to start the whole process all over again. Lou asked for the model number and serial number, sent a photo, Lou pulled through and got me the first repair number 414823553. Got the email with the UPS label and sent it out on the 28th. In the box I put the paperwork with serial number, model number, taped it to the vacuum, put it on the box, and even sent a photo of the serial number, model number even though they actually had the vacuum cleaner with that information on the vacuum and should have gotten it from Samsung. Got a message from Jamie on July 30th asking if I had any other questions, I asked if the repair center needs the serial number, model number again and stated I have very low expectations on the outcome, and was proven right as you will see below. Was told all that information has been sent to the technician.
2. Starting to wonder where my vacuum is, around August 10th, did the online Customer Service and was told that they ordered parts and should be fixed soon. Called again around the 19th of September. Was told yes it has been fixed and it should be delivered in about 7 working days. Then I get a message on messenger from Samsung Support on the 21st that says “Hello, Andrew. It looks like the part needed for the repair is on Back order. We would like to request an exchange of the unit. Do I have your consent to submit the paperwork? Justin”. I said sure. Ticket number 4148159959. Then I called to complain that was told, TOLD it was fixed and being sent back, so what was going on with my vacuum. Was told it had not be repaired and it was a mistake on the service repair company. So I was lied to, either by a Customer Service agent wanting me off the phone, or the service repair company. What makes it worse is no one has apologized about that. Lying to a customer is one of the worst sins you can do as a company.
3. Called the Customer service department again on the 30th to find out where the vacuum was. The Customer Service Agent told me it has been sent to the Exchange department and should take 5 business days, and if I would like a call from that department that they can have them call me the next day. Which was a Friday before a holiday, and did not expect any such call, but said sure. Tuesday rolls around, Sept 2nd. Went to Samsung Customer service on Facebook to ask where was my phone call? Did not get a response. So I called on Sept 3rd.
4. Sept 3rd, Called the Customer Service line, tried to transfer to the Exchange Team Department, but was told they don't take inbound calls. Really. Asked for a manager, waited on hold for thirty mins before I was informed that the manager did not want to talk to me. Was told my vacuum had not been released yet by the Exchange Team. No clue as to when it would. But was assured it would not take that long. I informed the Customer Service person I have been waiting since July to have my vacuum back, and here it is September. Asked for the manager again and was told again that they are too busy, got frustrated and hung up.
5. Sept 4th called Customer Service line again, asked for a manger, refused to talk to the person that answered save basic information, name, phone number, address, which should be all in front of them since your system knows my first name when I call. Finally got a manager. Informed him of the whole history of what has happened and the fact that I have had to borrow a neighbors vacuum for the last 41 days (at the time of this call). My closest neighbor is about 300 yards from my house, that's if I want to walk through a field to get there. (Feel free to look at Google Maps if you think I'm lying. The address shows in a field, my house is to the left next to Gladiola Lane. House across the street is abandoned.) He told me that the exchange had been released as of the 31st. Odd, was just told on the 3rd that it was not released. So somebody back dated the request. And I was lied to, again. Manager informed me that it will take another 5 to 7 business days to finalize the order, and another 10 to 12 days for it to be delivered. I was furious. The ticket number 4148159959 was issued on August 21st, and it still had not been processed. Manager was not very accommodating in trying to speed things up since I still had no vacuum since July 26th.
6. Sept 11th I get a message from Samsung Support on Facebook saying “Hello, Andrew. It looks like there is no inventory for the exchange to be processed. We would like to submit a refund request in the amount of 212.80. May I submit this request?” Problem is I was at sea on a cruise and did not get the message until Sept 16th. So that delay is all me. (5 days out of 57 at this point) I said yes.
7. Sept 17th Checked my messages on my phone, and had a call on Sept 14th from Samsung Refund Department. They wanted me to call them back. So I did. Called Samsung Customer Service and was promptly told that the Refund Department does not take inbound calls. I told them I got a call from them, they left a message to CALL THEM BACK. Was told again that they don't take inbound calls. Asked to talk to a manager, again I wait. When I get a manager I have to explain the whole history all over again. I am very tired of explaining this every time I call. I asked the manager if Samsung has On Demand Inventory, since you should know in a few seconds if you have any in stock, but it took from AUGUST 21ST TO SEPTEMBER 11TH TO FIND OUT IF YOU HAVE A VACUUM CLEANER IN STOCK. Was told again it will take 5 to 7 business days to send it through the system, and another 10 days to be sent. I asked a very simple question, if it has been discovered that you don't have a vacuum to exchange, then shouldn't it kick out a refund and expedite it to the customer? Frustrated, I hung up. I am getting no help from anyone. On Samsung Customer Support I get a message “I have submitted the refund under the ticket number, 4148430317. It will take about 5 business days to obtain approval. Question, shouldn't it already be approved since you don't have any in stock?

So let me summarize.
Called for repair.
Told I'll get called back to set up.
Did not get called back.
Facebook Customer Support sets up repair.
I call for status and told it is fixed and on the way.
Get contacted that it can't be fixed, will have to be exchanged.
I call for update on what is going on.
Told it will take a bit, but will be sent out.
Get contacted that there is no inventory.
Asked if I want refund.
Waiting......

It is now 9/20/18, 57 days since this has started, and I have no idea if I will ever get a refund.

I have been a loyal Samsung Customer. After all this, what do you think the odds will be of me buying or recommending a Samsung product?

Very Frustrated
Andrew Swope
417-425-0957

Dear sirs,
in July 2015th we bought Samsung G318 Galaxy Ace4 Neo Duos phone in Russia. In July 2018 it exploded in my Mom's hand bag! Samsung Russia office has confirmed that do not have any responsibility as the service period is over! but noone advised that the Samsung products in some period of time become dangerous for life of grown ups and children! (the phone exploded in the car where were my Mom, Dad and their small Grandson! who would be responsible for that? we've applied to Russian office of Samsung service support but got unsatisfactory answer. If teh problem cannot be fixed we're going to apply to the Court and mass media (both in Russia and in other counries) so more people could understand the danger and the way Samsung works with customers comlaints.
Waiting for your reply. If the information we've sent to Russian office and their reply is requested - I can resend everything to the address indicated from your side.
How can I send the claim to the Central Samsung Office in Korea?

I purchased a Samsung J7 Prime in February 2018. By August the screen home button was not working. I contacted Samsung as my phone was still under warranty. Samsung in the US sent me an email claiming that my phone was not under warranty and I had to pay for the phone to be fixed. If my phone is under warranty why is this Samsung office lying by saying its not and refusing to fix my phone. I have attached the email that was sent by Samsung along with my online receipt verifying when my phone was purchased. I need my phone fixed or replaced as it is under warranty, it is unfair that Samsung refuses to honor the warranty agreement and is wrongfully charging me for the fixtures on my phone. Please help me get my phone fixed.

I am a fan of Samsung products, I like Samsung electronic devices very much. I have been using Samsung smart phones since Galaxy S7 edge. However, I was not having as good experience as before on the service issue happened to my Galaxy Note 8 recently.

I bought my Galaxy Note 8 in Dec 2017, I was satisfied with the performance until May 2018. I found color difference on parts of the screen when presenting the same picture. Therefore, I raised service ticket 4147504980 on May 19th and mailed my phone back to service center in Texas. From the service record, the solution was screen replacement.

I got my phone back on Jun 5th, the color difference issue was solved. However, I found a bad pixel on the left bottom of the screen which was not there before. This was an unexpected issue, because it should not pass the functional check before sending to me. As a result, I raised a new ticket 4147625493 and sent my phone back to service center for the second time. The solution was replacing the screen as well for this time.

I got my phone back again on Jun 18th, the bad pixel issue was solved. I was hoping the phone should be as healthy as before. However, two weeks later, my phone dropped into water when I took pictures besides the pool and I pulled it back immediately, but it wouldn’t power up when I checked the phone later. Since Galaxy Note 8 is IP68 water proof, I was sure the phone could survive it, and the problem might be caused by other issues. So I raised another ticket 4147813124 on Jun 30th and sent my phone back to service center for the third time.

Unfortunately, this time the solution of issue was “unrepairable” due to liquid damage. I was shocked by the result because the Galaxy note 8 is waterproof and I have been using it with wet hand or even in the rain with no problem before. I called online service several times and they even raised my ticket to upper level case management team, but all answer I got was liquid damage was observed so they could do nothing about it. I am nowhere now asking for help, so I am trying writing to you if you could help me with it.

My concern is that since my phone was repaired by service team for twice (one of them is unexpected due to screen with bad pixel was replaced to my phone), which means the phone was opened for at least twice. Therefore, the capability of waterproof may be impacted due to multiple times of screen replacing and phone is not sealed well.

To sum up, Samsung service has made a mistake on the first service repair, and then refuse to admit that opening the phone will impact the capability of waterproof. This is not acceptable. Becareful with Samsung products next time.

Bought a Samsung refrigerator two weeks ago because our other one went out after 8 years, and after two weeks the freezer stopped working. Purchased the Samsung at Sears and have to wait a whole week before we get a new one. Very disappointed with Samsung and Sears. Our food tha was ruined should also be warranted but they don’t do that. Never ever purchase a Samsung again or shop at Sears.

I purchased a sansung washeo and dryer in May of 1917 frin /sears,
Last weeki the dryer lit up but would not dry. A year andless than 2 months. I called Sears dervice as I have purchased all my appliances from Sears for more than 50 years.

I also asked that they checki my washer, worked find but asked thyem to check it.

Thy charged me the price quoted when I objected to the higher price, without a proble,m. Washer was fine. Charge was bi
biled by sears. A computer diagnosed the problem with the dryer. Technition took the machineapart and took out a small metal round part and the metal part nect to it and said problem was metal on metel. He replaced the part put together the machine. It worked charge $362.38. He offered me a years service for %)_ mo for a year offering to$181.20 if I agreed. I did the Math. It would have cost me $600- plus the repaircost. O dod the ,ath and declined. I could probably buy a new dryer each year. Man was polite accepted my credit card and I received a receipt by Sears.
He told me to not overload the machine or put heavy items in it. I do do this. I did not abuse the machine and feel cheated. A dryer should last more than 13 months. I would like some justice from your company as this is your machine and have every attention to bring this to the attention of my local politioions anmd media and local agencies. I am elderly and feel I was not treated fairly. Sers service seems very different thaj it once was.

Eloise Litman 682 rt 306 suffern NY 10901 845b 354 2644 I will also contact my credit card ccompany