Samsung

ive called Samsung 6 times today.

5 times yesterday and 8 times the day before in regards to my refrigerator not cooling. condensation accumulates behind the panel and eventually becomes ice. at some point the ice will over take the fan and it will stop cooling the fridge. twice already its ruined alot of food and even caused mold on the food and fridge. when i took out the drawers for the fruit. water had formed on the bottom with mold on top. all my products are Samsung! i brought my washer and dryer. which the washer had a recall. fixed the dryer with my own money, once. the stove which is Samsung. the knob broke off. and now the fridge.

Home depot pushed these items and i brought them all. and everyone of them is having a problem.

Stay away if you can....

BRIAN ROBINSON I HAVE A NOTE 10 PLUS MAILED TO SAMSUNG FOR REPAIR.

TERRIBILE SERVICE CAN NOT GET A STRAIGHT ANSWER INCOMPLETE INFORMATION VERY FRUSTRATED.

I NEED A RESPONSE TO THIS COMPLAINT TICKET NUMBER 4158034108

This place is a damn scam!

Shipped my Laptop to them with no scratches or damage to the unit.

When I received a call from a woman by the name of Cristina about the cost of repair to what was causing my unit not to come on she stated that my unit had scratches all over the unit.

I told her, "I took pictures of my unit prior to shipping and it was no scratches on my Laptop.

I sent picture of my unit showing no scratches, and she stated she can't tell because the picture need to be up real close in which I told her "I took the picture of my unit up close" and how close do I need to be.

Cristina and her coworker were very rude and stated I need to contact Samsung and Fedex to file a claim.

When I told her that the shipper looked my unit over prior to shipping and noticed no scratches or…

20 July 2020 Ordered samsung mobile M31 and made the full payment, delivery date was on 16th July but no response from them

We ordered my son a phone for his birthday and it was supposed to be ordered by March 17th.

We called and used the chat feature 3 times, my husband has spoken to 5 different people so far.

They said it is back ordered, they didn't know when it would be in and we would just have to wait with no other details.

This is completely unacceptable!!

SAMSUNG TOP LOAD WASHER WA50M7450aw

Was sold a fake sumsung a50s from a different shopp

Your Samsung dryer failed after only having it for one year.

It started making a lot of screeching noises.

Had it fixed so I thought but that was not the case.

One and half years later the dryer started with the same screeching sounds.

When I used it.

Ever time I used ,the machine made the loud screeching noises.

The repair man replaced drum rolls because they were out of round, so he said.

But that did not correct the problem.

So I had to purchased a new dryer but not a Samsung.

I only owned the Samsung for a total of 3-4 years.

How ugly is that your company makes a lousy product.

I give you guys an " F" and no stars for the products made.

Someone bought us a Samsung 6 series UHD TV 4K Smart Tv for Christmas.

I am very unhappy with the fact that i cannot hook up a pair of headphones to the TV.

I am haring disabled and even at movie theaters i have to get the headphones to hear the movie.

I talked to the support desk and was told that nothing can be done.

Well there is one thing i can do and that is to never buy another Samsung TV in my life.

Instead of enhancing my experience and has made me feel even worse about my disability

Thank you

Darryl C.

Pope

I purchased a Samsung refrigerator, model no.

RT35K553ASL/SS, in Singapore on 13.

07.

2019.

The serial number of the product is 0DYM4DAM500191Z.

I have tried several times to register the product online without success.

The proof of purchase is attached.

It's a very frustrating experience.

The prompt is saying that the BP number is invalid.

85inch tv.

Stopped working with the one connect mini.

Everytime you plug it in the tv goes out, no sound or picture.

No other ports to use on tv.

Called samsung.

TV has a 5 year in home extended warranty.

I contacted them, they called me a liar, and refused to honor the warranty at first.

I gave them the info so they agreed i had the in home warranty contract. setup support. they canceled it.

Did all this again, they setup support again and then nothing told me to call another number, I called that number and then they told me to call samsung to handle it.

They again canceled my support ticket.

I called again got a new ticket and now nothing again.

The tech was going to give me that same number.

They are just pushing my off.

This is so bad.

I have a useless tv and a useless…

the icemaker has never worked properly.

I have spent 2 summers with no ice. the tech people have come out 4 x.

I want my money back. there is a class action suit in Philadelphia and I have filed with the new jersey BBB. this is a design flaw and they need to refund our money/

your s10e is a piece of crap have had it maybe about three months it does not work right can not watch call do not get calls half the time can not make calls half the time have to turn off and on all the time i would give it zero stars only good enough to flush down the toilet no not even good enough for that

I sent in my Icon Gear X that I purchased for my husband as a Christmas gift.

I sent it 6/12/2019 with the label that Samsung provided to me.

They received it Monday 6/17/2019.

Every time I call they have a new excuse as to why a month has past and I have not received my exchanged.

I called on 7/10/2019 (the 8th time checking on my order) and asked for my refund and ALL OF THE SUDDEN I can't get it because it is been approved to be sent and they will provide me with a tracking number on Monday 7/15/2019.

Of course I don't receive a tracking number.

I call 7/16/2019 requesting my tracking number because supposedly is approved and being shipped out, the gentleman said he will send it by text and I will receive it in a couple of minutes.

I called 5 hours later of not receiving it and…

I scheduled an appointment for a recalled repair on my clothes washer.

After waiting for 5 hours I called Samsung.

I was informed that the service company (dish network) was experiencing technical difficulties.

I should have been notified.

They then gave me a number to another service company-that was going to charge me for the recalled repair.

Thank goodness I called back and got a wonderful man named Louie.

He figured it out for me and help set up a new day for the repair.

Very disappointing that Samsung knew the technician was not coming today and never contacted me.

I have an email from Samsung confirming the appointment.

terrible service, brand new refrigerator ice maker froze up wont make ice, have complained to SamSung once in jan and again in june 2019 we purchased dec 2018 am very unhappy with service when calling for service you sit on HOLD for over *mins. !!!!!!!!!!!!!!!

BAD Service !!!!!!!!!!!!!! would not recommend this company for any future purchases

In March this year, I purchased a Samsung mobile phone at Woolworths, Emu Plains, unfortunately, through no fault on my behalf the phone is broken beyond repair.

I do not have the receipt.

This is the third Samsung phone that I have purchased, and I have had nothing but problems with them.

This latest problem was the straw that broke my back.

I am hopeful that a replacement phone will be made available, however, I am doubtful that will occur.

Galaxy note 8 cell phone is horrible.

My screen cracked on it's own when it was just sitting on a flat surface.

I was not touching it.

I contacted Samsung customer service and asked what will they do about a defective phone?

Lawrence said, it's not my fault Stacy but we dont cover that.

So just wanted to let everyone know not to buy the Samsung S10 (or any samsung product for that matter.) Have had the phone for 3 months and it quit charging.

Sent it to samsung and they said liquid damage on the charger port due to "EAR MOISTURE" or Weather/Humidity (I don't live near a ocean) .

Funny thing is, this phone has not been near liquid.

After chatting with tech support they basically gave me the middle finger and don't care.

Chat log:

Support: After checking the ticket our technicians found liquid damage on connector and indeed the case is pending wating for payment of $291.

19, unfortunately we are unable to revert our technicians decision after the evaluation. ^Chris

Me: So they said it was caused by "ear moisture" or humidity so what you're saying is this phone is…

YOUR CUSTOMER CARE SERVICE IS NOT GOOD MY FEELING IS NOT GOOD BECAUSE I HEAVED CALLING IN YOUR SAMSUNG HELP LINE NO SO MY CALL DISCONNECTED FROM YOUR SIDE

i had a curved 27 in moniter,the screen formed black lines in the inner screen.i called them and they send it in for repair.thats when the bad started.it has been over 3 months and alot of calls ,they keep on putting on hold and telling me lies.i just want what i paid for fixed or not.down rite scumbags

I sent my watch into Samsung to be repaired on 2 occasions.

First time they needed to replace parts and update software for a watch that was brand new.

I received the watch back to find the same issue still happening.

I sent the watch back in and just received an email that they are sending my watch back to me unrepaired.

So I am going to receive a broken watch back.

Does this make sense.

I want to escalate this issue.

In addition I bought a new watch for my husband back in Dec 2018 and right out of the box the watch did not work.

Thank GOD Best Buy exchanged the watch Jan 2019 for a brand new one.

It works but 5 months later the band broke.

My husband barely wears the watch to begin with and the dozen of times he wears it the band breaks.

I called about this as well and to date…

I have sent my phone in twice and it still having the same issue they are blaming it on my network and it notbnd now I have to send it again I for them.to look at it or they want me to pay for it .

I when I found nthe right person I was put on hold for 3 hours until.i was told that they were closed

We purchased this refrigerator approx.

2 years ago.

The ice maker quit working 4 months ago. it would cost around $800.

00 to repair.

3 days ago it quit cooling!!

I called Samsung for support and they were not able to help me.

It is 107 degrees here where I live.

I was able to get a service technician (the one and only who could come immediately) He did his diagnostics and discovered that a board was out.

Again now the ice maker doesn't work nor does this two year old $2500,00 refrigerator cool!!

Imagine my frustration!

A board was ordered and arrived today ( so far now,3 days) my family has not had a working $2500.

00 refrigerator!

The new board was put in and still no cooling!!!

It was also determined a second problem, that the Freon was to low to cool.

Again,have I said…

If I could give a zero I would.

Washer has been broken 3 weeks now.

I've gotten the run around.

10 week old, toddler, and we own a gym.

Lots of laundry!

Customer service has seemed promised me a solution by today.

Now they're saying it'll be ANOTHER 7-10 business days.

Today's Friday and of course they can't get started until Monday.

My washer is 4 months old!

I feel no real effort has been made to make this right.

I just keep getting sent to different departments that have yet another step that needs to be taken.