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Write for Us Samsung Complaints Continued... (Page 5)
633+ reviews added so far. Upset? Call Samsung corporate: 973-601-6000
I have a washing machine which is nearly 4 years old. It has made a very load noise when spinning and found that the rear drum is cracked and an arm of the drum shaft is broken....an unusual thing as it is not something that would usually break. I have ordered 3 rear drums from e spares....all arrived cracked. I have ordered another drum from formysamsung....that arrived broken. I have just ordered my 4th drum and am £400 pound out of pocket as I have to pay each time I re order and nothing has been credited back to my account. I have taken time o ff work for 8returns and deliveries. I have no money left in my account ? I have paid out £,s in launders costs. I am going to post this on Facebook as I am so fed up!
I am an Egyptian Doctor living in Cairo Egypt . 1 month ago I got a brand new Samsung a few days after it hit the market. The first Samsung smartphone with a full metal body, the Samsung GALAXY A7 and even though I don’t like spending a lot of money on mobile With an octa core processor it lured me into buying it…. Then as usual the honeymoon was disturbed. A little before one month of buying it. I started hearing noises with the voice of the caller. Next day I could not hear a thing from the earpiece. The loudspeaker is working and the headphones are working. All logical trials done, no response. Then I went to the respectable dealer I bought from. They took the mobile promising to repair it within 2 weeks. Imagine all the data on the phone: contacts, documents, mails. Suspended for two weeks because I paid a lot of money for a mobile that doesn’t work. This is not a complaint as I have been buying Samsung mobiles & LED for a long time. In between us at home we have 2 galaxy s4, 2 duos, 2 LED 42” screens, galaxy tab and some older versions of Samsung mobiles. But for your information this will be my last Samsung I’ll ever buy. Even after my A7 is repaired I’ll dispose of it in any way
I have a Galaxy Active which feature Aqua mode to take pictures. When I attempted to use this mode my phone went blank. Prior to taking the picture I made sure all ports were closed and the back cover was sealed. I took the pic and the phone went blank. What happened? I put the phone in rice over night and still nothing. I contacted Samsung and the phone was sent in for repair. Now a week later I get my phone back with a note stating my phone is beyond repair due to water damage. How can a phone constantly advertised as water resistant or proof, showing off how it can take a pic in water be beyond repair? I call customer service again to get the run around and be told it would be cheaper to buy a new phone than repair it. I don't want to buy a new phone I want the one I have to do what I bought it for. It's not fair I pay money because of all the specs to basically be told 'we don't advertise or promote that feature our affiliates do we explain it in the fine print of our commercials'. But while I'm on hold waiting on the rep to look over things, I hear the same advertising where is that fine print. I don't get why I'm at such a loss for believing in a company that is known for the best and standing by their word only to realize it a lie to make more money. I have Samsung products all around my home, have given them as gifts, and constantly recommend them to alot of people. But not any more. I'm telling the truth. That the products are great for now but its on you if you try the special features. I'm so disappointed and will be having a major yard sale.
I went into the Verizon store where I had purchased a Samsung S4 mini cell phone and a Galaxy watch, the watch would not take a charge, the Verizon store personnel advised me to go to Best Buy and have a Samsung representative check out the phone, as advised I went to Best Buy your representative was also unable to repair my watch. I called Samsung 800 number and was advised that the warranty had expired in February 2015 and that there was nothing I could do. Today is March 6, 2015. The customer service person I spoke to lied when I asked him the date of purchase, he at first said he didn't have the date of purchase, but when I asked him how he knew it was out of warranty if he did not know the date of purchase, he finally admitted that the purchase date was February 13, 2014. Lying customer relations people isn't appropriate for a company as large as Samsung!
My Samsung s5 has top and lower microphone not working and this is the 3rd replacement phone the same model and make for multiple reasons. I have no confidence in a S5 replacement for a phone that has been replaced 3 times within 5 months. So I asked to replace my device with a device that has a less repair issues, the Galaxy Note 4. Tmobile is also aware of complaint!
My tablet stopped working and the way they handled the customer service was atrocious. First, they made you go back and forth between the carrier and their support because you have to have the IMEI but the carrier would not give due to privacy and they would not help without privacy. That is a problem and poor customer service between the 2 there should be a protocol that will assist their customers.
The second thing is they make the customer find a box and go to an internet they may not have to obtain a label then write around the box a number they give, but now you work and have to try to make time to get you tablet to work, granted it could be my fault, but look at what time I wasted if it was not and I am not getting any compensation to boot. The 3rd thing I did not like is the fact that Samsung will not replace your unit and I think this is so unfair since my warranty is up by the end of April.
I purchased a Samsung Galaxy Tab 4 on New Years Day this year. The tablet worked great for the first month and a half. All of a sudden it just started shutting off on it's own and then it would stay off for a couple of days then it would turn back on. So for the last month and a half it's been doing this. I didn't purchase the insurance on it because it was a brand new item so I didn't think I needed to. Today I took the Tablet in to the Best Buy store in Beaumont, Ca where I originally purchased it. I dealt with one of your employees, which I'm also complaining about. I didn't get his name, but he was working there today 4-2-15 at 4:05 pm pacific time. He was very very rude and his level of customer service was intolerable and very unprofessional, as a matter of fact I wouldn't even consider it customer service. I, myself work in customer service and I have for many years so I know how it should be conducted. I explained to him my situation and told him that I haven't really had the chance to come into the store since I work full time and I have 4 kids at home that I need to tend to and he replies with "I have kids too". He said it very sarcastically like that didn't mean anything to him and like that wasn't an excuse for not coming in earlier. I didn't appreciate it at all and I told him he was very rude. I hope this brings on some disciplinary action for this unacceptable behavior of your employee. Back to my earlier subject, I don't feel that my tablet should have to be sent in for repair, I didn't do anything to it for it to not be working. I purchased a brand new one 3 months ago so now I expect a new one in return of this one. I hope we can resolve this matter. Thank you.
I had a microwave that needed service 3 times in my first year of owning. I purchased it brand new. The third failure occured just after the warranty expired. Customer service was very helpful, submitted my complaint, and Samsung replaced my micrwave!
Reference No.2118020082. CIn late January 2015,I purchased a complete set of Samsung Toner Cartridges, for my Printer CLP325W. The Black Cartridge stopped printing after approx 30 pages, The situation has not been resolved yet ,because the people,with whom i have had at least 20 texts & phone calls. keep making every excuse possible,so as to not replace the cartridge,including suggesting that the Cartridge was out of warranty,asking me for Photos,Receipts,etc They even refused a Proof of Purchase for it because the person who purchased the item for me ,had other items on it & crossed them out before sending it to Samsung Each time I EMail I get a reply from a different person, I have got all the Emails ,back & forth,& I feel that the people in Customer Care/Support ,are between them, only making a huge joke out of the matter.My experience todate would not deserve even 0Stars. I get no updates as to the progress of the claim, until I send another EMail. If the policy of Samsung is to Frustrate people out of complaining,it is not being fair to customers.
The battery keeps draining despite charging it for all night and day. When I talk on the phone people say they can not hear me . They keep telling me they can not hear me clearly. People on the other end keep telling me my voice is breaking up and the I keep cutting out . When people leave voice mail it shows up few days later . The Samsung Galaxy Apps screen shows a different time rather than the current time . As I am writing this 9.13 pm on 03/31/2015 it is showing the time is 02/20/2015 10.49 pm. So please help me . I am not pleased with this phone .
Can you please help me with these issues .
Hi, I am currently a samsung customer, i own a Samsung Galaxy Note 4, i purchased the phone about 3 months ago and the phone has given me problems since day 1. i went back to where i purchased the phone and i was told i had to take it to a samsung store to get it looked at. i then took it to samsung repair centre in Teddington, where i was told my phone would be there for 2 days maxiumum. Today is 3 weks since my phone has been there. i spoke to a manager (Glen) at Teddington today and he told me the parts for my phone has still not arrived in store.
I'm very dissapointed with the customer service i have recieved throughout this process, i feel like samsung has not done a good job in dealing with this matter. up to this day all im getting is apologies and this has not helped me in no way. my phone has been in repairs for 3 weeks and i haven't had the phone for 6 months. The Teddington repair centre told me they basically have to change all the parts on my phone which meansthe phone is no good. if that is the case why is samsung not issuing me a completely new phone, when after all this time i might get this old one back and it might just incure the same issue again as there is no guarntee that it will be completely fixed. Right now i am fuming at the situation and something needs to be done about this on my behalf.
I have a Samsung Galaxy s4 Phone for 1 year 10 days. I have been having issues with it starting and stopping on its own. Last night it got bad enough that I can not use it. I went to Verizon they said it needs replaced and want $500 + to replace it. This is a bunch of BULL. i have had cell phones since the 90s and never had to have 1 replaced. I am losing all my contact numbers and photos. I think Samsung should stand behing thier products. Please respond!!
I am using Samsung duos which is 30 months old i am having problem cetain function are not working i went to your service center in mira road. The answer i got was surprising they said the mobile might get dead and we are not responsible for it .if your cannot repair i should get it in the same condition not in dead condition.
I have a refrigerator that is only a few years out and I had to replace the complete display panel. I am very upset, because the frig is not that old. I did ask the Samsung tech to leave the part he replaced.
Because my husband had been so ill over 2014 i bought him a samsung 5 s phone it started to go wrong after a few months it has been for repair twice i have just got it back from them again and it has exactly the same problem it looks like it has not been even looked at they do not want to listen and are a hopeless company!
RE: SAMSUNG GALAXY S4 – REPAIRS: JOB NR 101145. I, Bryan Viljoen would like to hereby lay a complaint regarding my Samsung Galaxy S4 that I gave in for repairs. On Monday 4 January 2015 I took my phone to Dion Wired in Kolonade, Pretoria for repairs. The phone was having trouble charging, did not read the Sim card and just went off whenever I opened any application. Dion Wired informed me the phone will have to be sent in to Samsung repair center, they did not have the parts to fix it inside the store. They lady that helped me at that stage has since resigned and numerous promises has been made to inform me on when it would be ready for collection. I was told it could take up to 2 – 3 weeks and I can contact them to find out if it has been sent back from repairs.
The service at Dion Wired has been very bad and from talking to about 5 different employees no one could tell me anything. I phoned Samsung repairs center to en-quire just to be told that the phone was fixed and sent back. I received a message that I can collect my phone after about 2 weeks. I switched it on inserted my sim and got a message saying the phone has a virus and from there I could do nothing on the phone. They said the PC board was replaced but it was in a worse condition as when I gave it in the 1st time.
I took it back to Dion Wired in Kolonade Center and they said they will send it back to Samsung repair center and inform me yet again when it will be ready. I have been to the store numerous times, I have tried calling them at least 1 x a week and all I get is, the phone is not at Dion yet. Many attempts to get in contact with Samsung repair center directly failed and promises was made every time. My phone was at Edenvale and at one stage I was told my phone could be lost, they could not track it to where it was located, after that another employee at Samsung informed me that they do have the phone they just don’t have the correct parts and did order it. I waited another week and followed up after which they again gave me a few different reasons as to why the delay.
It has been almost 4 months since I first gave it in and I had to buy another phone, seeing that I use my phone for work and no one could give me a guide line as to how long the process will be. I not only enjoy my Samsung phone and wouldn't until now recommend any other device. I have been a client with Dion Wired for many years and have records of purchasing with them. I own more than one Samsung TV, other appliances (fridge, microwave, surround sound, Tablets) of Samsung, I bought Samsung phones for my children I convinced my whole family to switch to Samsung and I am not just disappointed in the service I have been receiving but it is extremely frustrating and UN-acceptable. My contract is due for upgrade in less than 4 months, but have been paying for my phone / contract the last 4 months and I don’t have my phone, I bought a Samsung mini pocket phone, thinking it will only be 3 weeks at most and 4 months later this brand new phone is hardly ever working.
I again followed up with Dion Wired and Samsung 24 March 2015 and finally got some help from Samsung Repairs telling me according to the system my camera is faulty, (which was not faulty when I gave it in the 1st or 2nd time) and that would be fixed very soon and they will inform me when I can collect again unable to give me an estimate time. I want Samsung or Dion Wired to either give me a new phone. I have been a loyal customer never miss installments but this is really an acceptable. I would like feedback on this matter ASAP or I will take this matter further, I will take this matter further with my lawyer since this matter is getting out of hand. The service I received is poor, no one can ever give me solid feedback.
Dear Sir/Madam, I want express my extreme dissatisfaction with the service or lack thereof from your customer service unit. It is now approaching 10 months since I took in my broken phone for the repair of a cracked screen. It was only when I went to MM ALL Elect to collect my repaired phone, that l was informed that it had been stolen during a robbery. Therefore you did not even have the decency to advise me telephonically that my property had been stolen while in your possession.
Be that as it may, your poor service worsened when it has become a monumental battle just to retrieve the monetry value of my device or a new device to replace the stolen one, in good faith. I want to make it very clear that I do not want a random refurbished device, because it is not my property. I have waited for resolution and exercised a lot of patience regarding this matter. I require an expedient response, no later than the end of this week, as to whether I will receive the monetry value of my stolen device or I will receive a new one. Short of the abovementioned, I will have to escalate the matter to the legal resources available to me.
we have a samsung washing machine thats gone wrong (under 2 years old ) there engineer came out said he will order the parts and comeback and fix it ., the following day samsung called and said the machine will not be fixed , so we could have a replacement or refund the they told us the refund would only be 80% . we decided to have the replacement only to be told its upto 10 working days to go though head office and the wait for delivery , this was not on so will asked for the refund , again same amount of time to wait. .we will be without a machine for 5 weeks and we have 3 children WE NEED THE WASHING MACHINE, the service we have had from samsung is crap and i would advise people not to buy this brand.
Brand new washing machine 10 days old leaks from door seal. reported problem to Samsung Customer Services three times over the course of two days, informed during each telephone call that an engineer would ring me back to arrange a time to attend - still waiting for that call. During the third telephone call I was informed that they were ordering parts (strange when no one has inspected the machine and surly an engineer would have on his van a simple door seal). This is the third new Samsung washing machine which I have purchased, no complaints with the previous two machines but this will be the last time I buy a Samsung product. The call centre is located abroad and the staff are polite but barely speak English. In my opinion Samsung really need to improve as the service they are giving is non existent.
Conviction Motor DG96-00110a. THIS MOTOR HAS BROKEN DOWN 4 FOUR Times IN THE LAST YEAR AND HALF, three time in the first year. are there any recalls on this motor, or am I just stuck with another lemon from Samsung. this range is not two years old, 'How Sad".
Have a TV that is not the top of the range latest 1 and am getting no help whatsoever with sorting a problem out with it even tho I've not had it very long and it was a new TV when I brought it.
I contacted customer service very unhappy and still waiting for higher management to contact me. Bought a washing machine two months ago and had to call the engineer out as it was putting holes in my clothes. Engineer found the problem within five minutes. The biggest part of machine needs replacing. I asked for a new washing machine but as it is more than 28 days old I can only get a new part fitted "free of charge". I will not be recommending my family or friends to buy Samsung as customer service is rubbish girl kept saying sorry can't understand you!!! Please reply one unhappy customer. The local engineer was lovely and very understanding. If the washing was older I would have been happy to replace with a new part but not when its two months old.
After waiting at least 20 minutes for Samsung technical support to answer my call and then go through another 20 minutes of useless testing and 1 reset to no avail I was informed that he had to answer other calls due to the fact that they had trouble with their servers. When I asked him how long it would take to get it fixed he said asap, maybe a day or two. My actual problem is that when using my Samsung smart hub TV ue40d7000 luxxu to connect to Netflix and bbc I player I get network problem. Please try later. Connection to the itv player and the web is ok. I Have no faith that Samsung will resolve the problem soon.
My Samsung S4 from Sprint caught on fire while charging. Upon returning the phone to Sprint I was told all S4's the catch on fire have to be returned to Samsung. On Jan 12 2015 I returned the phone. It was returned to me 7 days later with all major components (including PCB) replaced. I tried to activate the phone with no luck. I took the phone to the local Sprint store and was told that Samsung had changed my IMEI and the new one was not on the Sprint network. The Sprint rep told me I would have to contact Samsung. As of today (2/23/2015) I have called Samsung 19 times with over 30 hours on the phone. The first obstacle is to get to the 'executive team'. This is the code name for the product liability group. The 1st level support team is trained very well not to let you reach the executive team, but this is the only path to reach that team. Of the times I have got through to them I have been told that the technician made a mistake and they would fix it, that is was a sprint problem, and finally that it was my problem. Another common response is that they will call me back. It is clear Samsung will never resolve this issue. Meantime I have bricked phone that I continue to pay for every month. On 2/7/2015 I filled an official complaint on Samsung's website. As of today (2/23/2015) I have received no response to this complaint.
My device Samsung galaxy s GT-s7562 imei number 352985054708470 using in Lahore Pakistan of Samsung green tech warranty exp in dated 14/06/2014 now my device have a minor problem is out going call is okay incoming calls not okay after restarted device will be okay incoming and SMS received after ten min incoming call n SMS not yet. I will go Samsung green tech office Alhafeez plaza main boulevard Lahore Pakistan telling them my device problem and receive my phone giving me receipt n job no 39225 date 10/02/2015 they tolled me checking and repairing process with in 4 or 5 working days today is 20/02/2015 i just asking them what about my device n job no 39225 responding is amazing attitude now they should reply me in SMS.
"Dear MR ASSAD S, Please collect your device from green tech service centre against job no 39225.thanks you for visiting greentech service centre. good luck."
After this message i called senior officer Bilal cell no 0301 8596611 about call duration 4 min he tolled me your device n job no 39225 not cleared yet. dear official tell me where i am going for repairing. they should waste my time 11 days including my calls n visits this is very wrong about ur company brand i requesting you please help me about my device.
I have had my Samsung Range for 4 years. In the last four months ...food I have baked hasnot cooked as it should. I tried to calibrate the oven. I failed. I called Samsung Support...what a waste of time that is...you talk to someone away from America, who does not know the language or understand American values or lifestyles.....that was a big mistake!! He told me "how to fix it" which was so incorrect I worried about damaging the solid state controls. Why do they put support people in a position to help people when they don't know what they are doing? I called a Samsung repairman. After 1 1/2 hours and $145 later, he tells me nothing is wrong with the oven....but, I must make sure the oven recycles to the set temperature at least 3 times to pre-heat the oven. That takes 20-25 minutes of electrical energy and my time. It was not like that before. Not only that, but it does not let you know when the correct time has been reached, even after 20-25 minutes. I have never been so disappointed in an appliance for which I paid almost $800. I will never buy another Samsung item...no matter what and I will tell all my friends also.
I have four grown sons...so I do know cooking....And I have had stoves which lasted 17 years, 14 years, and one I sold my son which is 30 years old and still going strong. Can we ever get a good product made in America with made- in- America parts again? Shame on us for settling for this market environment we are now caught in !!!
Samsung customer support is managed and operated by fucking morons. I have made ten fucking calls into there from level 1 to managers and none of them will fix any of the problems to a samsung mini4. the phillipino call center is stacked with support personnel that do not understand or can speak english let alone solve your problem. Samsung sucks i wish i never bought their phone. Samsung support is nonexistant and is staffed by morons and phillipinos that do not speak english.
On 4th December I submitted a claim for £50.00 cash back. I received an email back saying the following - 'Thank you for submitting your claim for the Samsung Back To College offer. Your online claim is now complete. Claim Reference: 186907
All that is left to do to is wait for your claim to be validated. The checking and validation process may take up to 14 days after claim submission so please expect to hear from us within this time frame regarding your claim.
Successful claims will be settled electronically using the bank details provided during your application. Please allow a maximum of 45 days from validation for settlement.'
Since then I have heard nothing, I have sent them emails and only got back automated replies. I have tried to phone them several times, but even when my call seems to be about to be answered the line has gone dead.
This is shoddy service and I would like the situation resolved. I made a purchase partly on the strength of the £50.00 cash back offer.
Copy of email trail.
Your response does not answer and conflicts with your own T&cs 1.As per the terms and conditions on the website the handset that is sent into the reclcying company needs to be in working condition.My phone was in good working condition when I sent it to you and still is in good working condition after you returned the phone to me.2.We are unable to retrieve pictures from the recycling company as they inspect the phone and report details back on the condition of each handset as they inspect a number of handsets daily.Ihave provided you evidence that shows the phone was sent in good condition and when you returned the phone to me without my consent, it was still in good condition. The photos I sent contradict your information.3.The £9.99 charge is a charge for all the administration carried out by the recycling company in sending an envelope and returning the device to you. I did not ask for the phone to be returned I asked for the issue to be resolved.I would like me £9.99 refunding as you have failed to honour any of my requests or comply with your own procedure.regards Mark.Sent from Windows MailFrom: SamsungTradeIn@dataselect.co.ukSent: âFridayâ, â22â âMarchâ â2013 â11â:â47To: mxlawton@hotmail.comGood morning We have looked into your case. As per the terms and conditions on the website the handset that is sent into the reclcying company needs to be in working condition. We are unable to retrieve pictures from the recycling company as they inspect the phone and report details back on the condition of each handset as they inspect a number of handsets daily. We would therefore need to close the case as when received by the recycling company the phone was in the condition they reported. The £9.99 charge is a charge for all the adminstraction carried out by the recycling company in sending an envelope and returning the device to you. Kind regards Samsung Trade in Support Amit Joshi 0844 854 0415From: mxlawton [mailto:mxlawton@hotmail.com] Sent: 20 March 2013 16:56To: samsungtradeinSubject: Fwd: Samsung Trade-In PromotionHi, Have you been able to address this issue?Sent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From: mxlawton  Date: 15/03/2013 20:11 (GMT+00:00) To: SamsungTradeIn@dataselect.co.uk Subject: RE: Samsung Trade-In Promotion Hello,I do not think your recycle company will be able to send photos of my aledged broken phone. The phone has been sent back without my permission or request, also i have been charged £9.99 delivery without my permission.What really tops it all,is that my phone works perfectly and the screen is perfect. This is a direct contridicition to what Abru Iqbal said over the phone. "Screen is broken". See attached image.What are you going to do about your mistake and my loss of money?Not happy Mr Lawton.Sent from my Samsung -------- Original message --------From: SamsungTradeIn@dataselect.co.uk Date: 14/03/2013 15:16 (GMT+00:00) To: mxlawton@hotmail.com Subject: RE: Samsung Trade-In Promotion Good afternoon We are currently investigating your query with the recycling company. As soon as they have provided pictures we will be in contact. Kind regards Samsung Trade in Support Amit Joshi 0844 854 0415From: mxlawton [mailto:mxlawton@hotmail.com] Sent: 14 March 2013 08:40To: samsungtradeinSubject: RE: Samsung Trade-In PromotionHi,Any newsSent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From: SamsungTradeIn@dataselect.co.uk Date: 13/03/2013 15:36 (GMT+00:00) To: mxlawton@hotmail.com Subject: RE: Samsung Trade-In Promotion Dear Mr Lawton, Apologies for the delay on this, I have still not heard back from the recycling company. I will follow this up with them now and get back to you by close of play today. Kind regards, Abru IqbalTeam LeaderSamsung Trade-inTel: 0844 854 0415Email: SamsungTradeIn@dataselect.co.uk From: mxlawton [mailto:mxlawton@hotmail.com] Sent: 13 March 2013 08:53To: Abru IqbalSubject: RE: Samsung Trade-In PromotionWhy does it not meet the requirements?Sent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From: Abru.Iqbal@dataselect.co.uk Date: 12/03/2013 15:13 (GMT+00:00) To: SamsungTradeIn@datasel
I purchased a Samsung fridge in April this year from Retravision at Kingsford and within 10 weeks of the purchase the refrigerator has broken-down. I contacted the retailer (Retravision) who then sent out a repair man to inspect and fix the problem. After the inspection, the repair man had found a colony of coachroaches living in the computer generator at the bottom of the fridge which result in the breakdown of the fridge and all my food to spoil. The fridge cost $1500 and there was $250 worth of food in it.
After 5 months of continued dispute Retravision refused to replace or refund the product, but have given me a loan fridge for this period of time. Now I'm at he stage where I have to present my case with evidence to a tribunal. My evidence includes what I have witnessed, which know body should ever have to go through. Fridge should last regardless if it is sold with cockroaches living in it or not. Surprisingly the loan fridge is still working. All my other electrical appliances still work!
Three weeks ago, I bought a Samsung ML-2160 printer from Carrefour Egypt and it had a faulty cartridge. Your Samsung Metra maintenance store would not fix it or change it. What is the remedy to this problem? Thank you.
I wrote a complaint to you over a week ago and have had no response. I bought a new samsung washer a little over 4 years ago and am having to replace already because a bearing wore out. I am very upset about this and disappointed that your machines are not made better to last longer. I gave you the model number in my last complaint so you can refer back to the 1st complaint. I am also going to call or keep writing until I get some sort of answer, Now i have to go out and buy a new washer for $800.00 I paid $900.00 for yours just over 4 years ago. I feel like I deserve an explanantion and some sort of compensation or some type of rebate to buy this new washer. Please respond to this complaint.
I bought Samsung Galaxy S3 Mini with IMEI #354707/05/018875/0 color pebble blue on March 9, 2013 at $499. After opening the phone, I received an update software notification on the OS. I updated my phone and then it went black. It never opened again.
Unfortunately, the company Digicel, from where I bought my handset didn't want to take on the responsibilty on its warranty. As far as my concern goes, the operation system crashed down while I was updating it. Hence, I am not at fault. However, I cannot redeem/get my warranty right.
I only used the phone until March 15, 2013 and as a loyal customer of Samsung, I am demanding to get a better quality of handset and customer service from a world-class company like Samsung. I expect to get an action from this complain. Thank you.
I had a Samsung t 429 I called and stated that the screan was white. The gentlman stated that he would send out the same phone but when I received the phone it was a Samsung t 249. I was told to send back the Samung t 429 along with the battary and car charger so I did.
With talking to my lawyer he stated that I have the right to brake the contract do to the fact that I was not sent the phone I was promiss and that the gentleman did call and state that there was no Samsung t 429 and ask me if I was willing to wait.
It coast me $ 40.00 for a new phone case, car charger and headset. You broke the contract not me so I have the right to cancelle my contrace without payiny a early discontact fee. I have also filled a complet with the BBB.
I am a loyal Samsung customer.... Love my note when it works.. It is currently on the Fritz...this is my second phone.i have already had one replaced... I called to get a phone sent to me so i could send this one back like i did the first time....and she said they don't do that..which is clearly a low because that what i had done the first time..
It is still under warranty no damage at all... I paid good money for a warranty phone that stopped working properly... You sent one replace and i sent the old one back..... That is what i want done...please respond.. Not trying to get over on anyone... Just want to be treated fair considering this is the second device i have Goran that doesn't work properly.
bought a 32 inch flat screen about 2 years ago from Costco and won't come on now. We don't even use that tv. As a matter of fact we only subscribe to basic cable. I am disappointed that the tv is costing me more per year than the cable. I have older tv's that have lasted me 12-20 years.
I'm hoping Samsung with look into this since i read a lot of complaints on the internet for similar problems.
I bought a new s3 phone and about 4 days after i bought it , it was in a desk standing on it;s side and fell over in the droor on it;s face cracking the face. I don;t think it should have broke. I sent it in to samsung and they say they need $339.00 to fix it. I have bought 7 or 8 sumsung phones and never had a complaint. I beleive this should be warranty. can you fix this matter? thanks
This has always been a faulty model and after many callouts to repair over 5 years with a no show today, Samsung must now relace this fridge/freezer .
Please refer to: Ref No 211376462 for longstanding issues.
Job ref: 4127437701 is the most recent request with no engineer attending today, as planned. Not acceptable.
Please treat this as a formal complaint and act immediately to replace this faulty model. This has previously been exposed on BBC Watchdog.
Thank you.
Kristin Akinkugbe
62A Bassett Road
London W10 6JP
020 8960 2343
Good Day Sir and I am one of the loyal customer for Samsung mobile. Recently I bought a mobile Galaxy grand on 1st March 2013 from the Samsung (EROS ELECTRICAL GENERAL SALES AGENT FOR SAMSUNG IN DUBAI) shop which is located inside Deira City Center.
On 5th day there was a technical problem in a mobile due to which one of the key was not working. First of all I did not believe that it can happen to a brand new mobile which was bought just 5 days ago but unfortunately I was right about it & there was a problem .
I gave back the mobile on the same shop on 6th of march and clearly instructed them to either get me a replaced phone of same model which is as per the Eros terms and conditions or return my money back, because no one is going to accept a repaired mobile which was just bought 5 days ago.
The mobile was sent to the service center and they repaired my mobile without even informing me and after chasing them so many times they told me that my mobile is ready for collection from the Eros shop from where I bought because the software has been updated.
When I spoke to the concerned guy in Samsung from complain department Mr. Salman he told me that he cannot replace the mobile and for this matter I have to contact Eros electrical from where I bought and when I went to the Eros shop on 18th of March at 12.30 pm , after explaining my problem to each and every one of the sales guy there including Mr. Julian( Sales man), Mr. Kapil and also to one of the manager of sales service which I believe to be Mr. Marvin, my problem is still the same and unfortunately I had to leave from there at 1.45 pm because I skipped the office hours at lunch time so I had to go back as I was getting late.
After spending almost one and a half hour in the shop and after explaining to each and every one of the employee as mentioned above still I had to leave the shop with my problem unresolved. They keep on telling me the same thing that there was a software problem which has been resolved whereas I clearly told them before handing over the mobile to the Eros electrical that I need a refund or a replaced mobile as I am not going to accept a mobile which will be repaired in any case due to any problem irrespective of being a hardware or software problem, because I donât think that any wise person who will spend Dhs. 1500 for a branded mobile in one of the biggest branded shop (SAMSUNG) in UAE and then on 5th day he has to give for repairing. They kept on telling me that it is a software problem so we cannot replace because it is repairable. I asked them a very basic question if one of the key is not working on phone & rest of the keys are working so does it means that each and every key has a different software? Doesn't it sounds really funny?.
If the software was not updated then how can they sell a mobile to a customer without informing them a risk of a failure of a software? I was not educated by them for any sort of failure of software . I have been calling Samsung/EROS since 13 days and until now my problem is still pending. They kept on saying the same thing that your mobile has been repaired where as I clearly told them that I am not going to accept a repaired mobile while I bought it brand new and did not even use it for 4 days.
Samsung is a very big brand name and I was proud to buy a mobile from the Agent of Samsung itself but not from any retail outlet because I had complete faith that there will be no problem and I am sure if there will be any, then after sales service will be of Samsung World wide standard. In short I thought that it will be completely hassle free to buy a mobile from SAMSUNG but unfortunately it was totally the other way round.
Now I have been waiting since 15 days for my mobile since no satisfactory action being taken as yet I am writing to you (Higher management) because I still have that little faith that you are going to get me my money back or a replaced mobile as in any circumstances I am not going to take that repaired mobile back. Kindly find below my Job number and also find the attached receipt of mobile for your investigation purpose.
At the end I would like to add that Samsung has earned phenomenal reputation world wide and now the company like APPLE is having a tough time competing Samsung in the world, if this kind of small issue is not resolved properly by your authorized Agent to the entire satisfaction of your customer it seems very pathetic on your part as your Agent is your representative and when customer deals with them they feel as if they are dealing with Samsung, it will not be out of place to mention here that HOW MANY SUCH CASES YOU EXPERIENCE IN A YEAR, I GUESS YOUR OBJECTIVE SHOULD BE CUSTOMER SATISFACTION AND IN MY CASE MY DEMAND IS VERY GENUINE AS I PAID SUBSTANTIAL AMOUNT TO BUY A NEW DEVICE WHICH WILL LAST AT LEAST A YEAR AND IF 5TH DAY I HAVE A PROBLEM, REQUEST TO REPLACE IT WITH A NEW DEVICE IS QUITE APPROPRIATE AND REASONABLE.
Your intervention to resolve the issue will restore my confidence on Samsung
I bought a Samsung Galaxy SII phone in 22th october 2012 I9100. SN 7290101105442 in Israel form Cellcom Co. In the first week of November the memory for the phone was full ( I didn't install any application). I rush to the lab and they said that I must update my software version
In 2.12.12 the Samsung Galaxy SII Software was stuck on the init srceen where you see the S sign after the phone is powered on. When I received the phone - I was told that they updated my phone software and they replaced the data connector. On the 12.12.12 I handed the phone to the lab again due to disconnection from the cell net.
I bought the Samsung Galaxy SII because It was one of the best products - but it looks like I bought a faulty one. During my calls to Cellcom company they said that as long as thay can fix the phone thay will do it, and the phone can not be replacedbecause of the Samsung company policy.
I would like get a new working phone - after all the product can not be that bad and troublesome. I brought a phone thinking that I was getting what I saw on TV and it was misleading false advertising phone service is AT&T we are the first to get the phone now.
Had a software update. Phone started acting up. Took many times to grant com. Tried to fix it no luck. They put me in a photon. I liked the big screen on my Samsung. They said couldn't upgrade me to a Samsung 3. It's not fair that I had to go to a photon if I wanted that phone I would have bought it.
I'm not the only one that had trouble with Samsung 2. I have been sprint customer long time. You need to make it right. Not fair.
Many more people on Facebook are very upset about false advertising the whole thing is about Multiple windows tasking is fool of it we are so upset with Samsung Galaxy SII. I guess we will all go back with the iPhone 5.
Sir I purchased a 40" LED during my visit to Bangkok in Jan 2013 from Singh Traders vide ref no.560127-12-2-03-0095/1 on 27th jan 2013.after coming back to india on opening the box i found samsung wireless LAN adapter missing which is mentioned in the user manual.kindly look into the matter and provide me the missing part so that i can install my product.
2 weeks after purchasing a new Samsung Galaxy s2 phone, My wife accidently dropped it in the washing machine. I contacted Samsung customer service and explained what happen, given a authourazation to send it in. It was explained that I would have to pay for repairs, I agreed. Received the phone back after a week saying it was unrepairable. I find that hard to believe. I will never buy another Samsung product plus tell as many people I can about this incident.
To whom it may concern:
I was so excited to get my Chromebook and have had one disappointment after another. The major issue I have is that my Chromebook goes dark whenever the screen is not in ultra bright light. In other words, if it's dark, then the screen is darker. There is no way I can use it on a plane. Next, I was never so disappointed as the day I finally called the company to see how to put a flash drive into my new device and was told that I could not do that. I realize the cloud system works differently but this is not helpful for me because I need to be able to just take the flash drive to someone and I sometimes do not have access to a computer. I hate writing a document on this thing. I do not feel like my documents are as safe as I always have on a regular computer.
I have the box that my Chromebook came in and I intend to send it back. I have no problem with Samsung in general. We have several of their TV sets and are completely happy. But to be this frustrated everyday is causing me undo stress. I would be happy to be compensated with another type of small computer and would be willing to pay any extra for it but I can no longer use this for work. I love the size and the light weight and I like the keyboard but everything else about it is a problem and I don't want it. I have tried and tried to like it and work with it but I've had it. I am quite busy as the rector of a good sized church so I have no extra time to devote to problems like I have experienced with this device.
Sincerely,
Susan E. Speir
I purchased a Samsung Side by Side RS21HDTTS side by side refrigirator fro Hi Fi Corporation in Boksburg 27/02/2010. In the first year it failed, lucky the Hi-Fi Korp waranty covered that. It is now 19/02/2013 and it failed again. The customer care line gave me the number of a place in Boksburg 011 894 5485 that either just rings or is engaged all the time. I eventually I came right with a place in Krugersdorp. After the call operator realized that Springs was actually in Gauteng.
I have to pay R360 for a technician to come and have a look, and only it its the compressor, Samsung will supply me with the replacement, which I have to install at my own cost. If this letter does not serve any purpose than to warn everyone about "twin cooling" new technology crap I would be satisfied. How the hell can you sell a product to a consumer for R 10 000 and not warn him that this will only last him 3 years. Dammit man fridges used to outlast people. Thanks Hi Fi Corp and Thanks Samsung. I will warn everyone I possibly can about your service.
Dear All,
i'm having a problem with my Samsung washing machine, it's related to the heater..
i live in the ksa, the support came and took the machine since 10 days and until now no one is answering my phones and no one replied to me anything, i don't know what to do, the number i'm calling is : 00966920013232.
please help, i need to know what to do,
thank you in advance.
I have had nothing but problems since I upgraded this phone. It stops receiving email 2 to 3 times a day. I have to turn it off or take the battery out to reset the phone every time. The phone also has a huge glitch that the local stores will admit to. When sending text messages the hone will delete the prefix of the phone number. Even if you try to edit the contact it will not allow you to text the person. The message comes back " text sent using invalid number of digits." There is nothiing you can do, but take it into a service center and have then do a factory reset.
You lose all your call logs, texts and emails. They will back up your contacts and pictures. When you complain too Sprint customer service they claim they have never heard of this problem. That is a joke when you walk in and there is another customer having to do the same thing and the service tech has had to reset his phone several times. Just another way for Sprint to keep you in a lousy phone stuck umder one of their plans. I have had to reset the phone 3 times in 4 months.
I'm stuck with Sprint until June of 2013. I have been a client since 2002. Before having the service issues with this phone I would never have left them. Now that they wont help I cant wait to terminate my contract. i have had it with sprint store. i have been treated so unfair. i upgrade my phone and paying on a service that does not work. all i want is my phone to work for what i pay for. and manager thinks all i want is a free phone. and the only service that i got was the goarounds and i never got my phone fixed or nothing. i am back were i strated in the beginig. it has been on for a week or two. so i get send to the sprint on michigan ave in dearborn.
i wait there for almost 2 1/2 hrs. between both stores. the manager tells me to move so he can take care of some one else. i say why ive been here for a long time i need service. he say move or i will have security remove u. i have been seen 5:30 wth sprint till now 10:00 and still on then phone wth them and not getting no where. some bad service i can say about sprint never again will i get wth sprint agian once my plan is done.
I have been dealing with this phone for almost a year now and I am still having the same problems with my phone. I lose a signal like everyday, calls drop, I have to continue with taking the battery out and turning the phone off almost everyday. I also had voicemails that didn't even register til the next day. I mean what's up with that?? I am just really tired of dealing with sprint and this phone. I called them and we had to do a hard reset, well guess what the network is not responding so I am unable to update the profile, prl and the firmware.
So, now i have to take it in again to one of Sprint's corporate stores, but for what all they are going to do is reset the phone, turn the phone off and oh yeah pop the battery out. I just really want to get rid of this phone because after hearing bad things about this phone they are saying that this phone is a bad choice of phones to get. So beware this phone is a piece of sh*t!!
I cancelled my Sprint service after 10 days of poor quality two bars and lots of dropped calls! So Sprint sends me a bill for $141.86 after only 10 days of use.. OK, I then called customer service ( 888-211-4727 ) over and over again and was told they had to adjust the bill, they never did. Mean while my account is closed. One month later I am getting calls from a collection agency(NCA). BAD business, bad customer service, bad altogether. Beware! don't sign up for Sprint they Stink. Bordering on Crime.
I just bought a 60" led 8000 series 8 tv 2 months ago for $3, 000 dollars and it stopped working twice on me. The first time they sent a tech out to fix it and replaced the circuit board in it. Then it messed up again a 2nd time and sent out the same tech and said it was the screen. He said somebody from samsung would contact me in a day or 2 but nothing so I called them.
At first they were all nice and the were going let me exchange the tv from where I got it but I had to wait for the exchange department to call me within 24 to 48 hours but no call. Then it turned ugly. I called them back and they were nothing but very rude to me and careless. This is too much money to spend on something and not to be able to use for it only being 2 months old. I am even still paying on it and it just sits on my floor doing nothing.
I guess I am screwed on a $3, 000 dollar purchase from samsung. I didn't purchase the store warranty because that was another $600 dollars I couldn't afford. Plus didn't think it would go bad in 2 months. Plus have warranty for a year from samsung that just doesn't care.
Dear Samsung,
On 17th of July engineers from Samsung(greater Noida), took my ac for replacing the compressor. It is almost a month delay I am not getting any support from Samsung. This will be my last email to Samsung ,if any necessary action is not taken I will register a comlplain in Consumer forum and will make sure that Samsumg pay a huge compensation for the worst service ever.
I promise that from nor onwards I wont be using any of the Samsung product.It may be affecting Samsung but atleast I will be happy to not use product of that which which dont not believe in customer satisfaction
Madhur
9971146071
I would like to register a complaint in relation to a laptop I have which has never worked due to a manufaturing fault as confirmed by an engineer whom I asked to look at it for me. My laptop is currently with your repair centre in Dublin under warranty. I would like this laptop replaced for one that actually works. It was very expensive and has never worked so it is of no use to me. My samsung customer reference number is: 2115042503. I look forward to your response asap.
I have naught a laptop less than 3 months ago from Argos for my mother who only was going to use it for YOutube purposes to watch program's on.
The laptop was probably used once a week for that purpose. Now in less than 3 months the laptop would not start and kept switching off. I called the number on the warranty leaflet provided to me upon purchase and to my shock I was talking to Cairo call centre. The advisor told me it sounded like a software issue that could be resolved under warranty. The advisor arranged for me to have the laptop picked up and taken to a local business who works along side Samsung to resolve is. This is where the poor level of service, inconsistency, unprofessional behaviour started. The man who came to collect the laptop was vey unprofessional and told my mum just to sign the sheet he produced to say he is taking laptop away. My mum at that point did say she needed to get her glasses so she can read what she is signing but the man assured her by saying that there was nothing to worry about as her laptop is under warranty and its just a case of her signing him to take it. Little did she know that it stated on the bottom under terms and conditions that there will be a £ 85 charge to take and diagnose issue.. Not only he didn't point it out even when asked but the advisor in Cairo call centre did not mention any charges either. The laptop was taken even though my mum was so worried about fingerprint and damage that could be made without her presence as she is very particular about her laptop and doesn't allow anyone to use it or touch it as she looks after it as if its a baby. We eventually received a txt from the servicing team to contact them( again would of liked a call not a txt demanding us to contact them) as I was at work my mum made the call. They told her that there was an issue with the software and that they will need give her a quote to repair once we pay the £85 pounds. My mum wanted to contact me and Argos first before she made any decisions.. After speaking to Argos my mum called back the servicing team to find that another member of the team and was then told that not only was there a software issue but an hard ware issue and now water damage. My mum said it was impossible for this to happen as she doesn't even allow herself to have a cup of tea next to the laptop. As my mum was trying to understand the fault the members of staff were being very rude and aggressive and unhelpful. In the mean time I called up from work not knowing my mum called. I was then told that there was a corruption and water damage. I at that point like my mother said that the water damage was almost impossible. They were very rude to me. I asked how much it would be to repair and I was told that they were unable to tell me until I pay the £85 well why not...????? Who does that! The conversation that took place with my mum and myself and them on the same day on 3 separate occasions were very inconsistent. The story just kept changing. The level of attitude from the staff was appalling. I spoke to the number I originally rang when got through to Cairo and on this occasion spoke to someone from the uk team. He was very understanding but I asked if he could get all the calls that we're recorded with the servicing team so that I can make a formal complaint. He contacted them and to my horror they said they only spoke to me once and didn't speak to my mother at all when actually they spoke to her twice more that me. It was convenient that they didn't have the recordings of that conversation. I am extremely unhappy and will take their as far as I can as I know that there was no chance of water damage and as for corruption... How? I wouldn't of minded as much if it wasn't under warranty or brand new, the service level provided was acceptable and Samsung wasn't a big brand but there was no empathy at all no GOGW .
Re Samsung Front Load Washer: Bought May 2010. I am very unhappy customer. I bought this washer to have upstairs, so I wouldnt have to go down cellar to do my wash. I can wash in it , I use fabric softener (downey) but I line dry my clothes and they come out stiff and hard. You wouldn't use this towel to dry on. I have had a service man here and he says it washes as it is suppose to. He also agrred it wasn't soft. I have called and gotten suggesti0ns which I have tried, nothing helps. They are also recommending that u hang clothes on the line to save energy. If it is necessary to dry these clothes in a dryer I should have been told that before I purchased it.. I don't do much wash as I am alone. If you can't fix it, I wish you would take it back and let me get a different machine. I have a top loader in the cellar and I dry those clothes out all the time and they are soft... Is there some way I can get a different machine? This one is hardly used. I purchased this machine at Lowes in Hornell, NY
Rita Partridge
Respected Sir,
My name is Vishal from Rajkot. i visited Samsung authorized service center located at 3, jitendra Lodge Building, 20 new Jagnath plot, Dr. Yagnik Road, I have two Samsung mobile phones and having problem in both of them so i went there with my friend and take a token but there executive told me to take two token for two mobile which both were mine and they talked to me rudely and i have to wait for long time and there was not enough facility for waiting the person. there was AC but it was switched off and there were 6 counters but only 3 counters were open and for other counter no one was for customer solution .
I am not satisfied with this so i am complaining you about it to do improvement and do immediate action on it
I have purchased one Samsung Laptop NP -R418-DAODIN ZLDY93DSA00121 on 11th November, 2009 . But suddenly it became dead . I went to Samsung Service Centre at Bhubaseswar M/s SPRIMON TECHNOLOGIES , Plot no. 100, Saheed Nagar, Bhubaneswar.
Work Order No. Nil , Claim No -- NIL dated 23/2/3013 . After examinaing the set they informed that the mother board has to be change and they are sending the requisition .
After few days back they informed that the mother board is not available and I will get only 10% compensation of my Laptop price. If any spare damage for any set, the manufacturer is liable to supply . Why the consumer will suffer for non avabiility of spare.
So I request you to please either you please arrange the mother board or give me at least 60 % compensation . Hope you will kindly approve my appeal and settle my case with proper logical and sympathiticate manner .
I have purchased a 42" Samsung TV in 2008 and it was used very little. After two years the TV would not turn on, had a repair man come. He fixed the power compacitor, as it noted in all the defaults on this TV. After a few months, the power supply went out again, repair came back, fixed again. He said if it went out again it would be my responsibility to have it repaired and paid for.
It again is out, appears to be the same problem. No power. I have been without a TV for 8 mos. now. Please advise or prorate my usage and send refund so I can buy another TV that is realiable. I pd. $600 for this TV at Circuit City.
Please respond as to how this will be handled. This is my second request and am disappointed that I have never heard anything. At least be courteous enough to reply.--Linda
Had a Samsung for only 5 months and have had nothing but problems. Bought it brand new. Customer care needs to get together and get on the same page you get different answers and suggestions from everyone you talked to. They have me running from store to store to fix my problem and when I get to the stores and tell them the problem and customer care told me to come the employees look at me and say customer care said that.!!!
Customer care sent you!!! So what customer care says and suggests the att@t stores are not on board with. So I have got nothing resolved. Just wasted gas running. I will never recommend att@t to anyone again and will rip all att@t products out of my home. The u verse my phone, and Internet. I am done!!! There is no point to this complaint I am sure probably wont hear from anyone!!
I purchased a Samsung Galaxy S2 and a vodacom contract on the 23/01/2012. On the 23/07/2012 I took it to Vodacom Customer Care in Sandton as they speakers were faulty. I received it back a few days later with a new speaker. On the 29/08/2012 just over a month later I took it back to them as it was turning itself on and off intitmitantly - they fixed the PC board On the 15/10/2012 just under 2 months later I took it back AGAIN with the same problem as above (29/08/2012) - still awaiting my phone to be repaired.
It is reaching the stage where it will no longer be under warranty and I will need to pay for all these problems. These problems are not normal and I believe the phone is faulty. Vodacom refuses to replace it and I am constantly without a phone as it is being repaired with factory default problems I am at my wits end. Please help with a solution to this problem. I feel that a premuim samsung product it should have been replaced by the second complaint (problem) and not just repaired, this seems to be a problem with this model as I believe.
we are not satisfied with the service that we been getting from best buy an your company, we have had this problem for the third time .it has been an inconvience for us we have two babys under the age of one we had to throw the food an formulas away now it happened on thanksgiving day again the same problem over an over again. If you were in my shoe I am pretty sure you would be upset .I feel that we have a lemon for a refrigerator and feel that since it happened many times that we should be able to get a new refrigerator.i dont see why we have to waite for the repair man to determine if we should replace this refrigerator.I thought that the customer is always right especially in this situation.I dont feel that we should have to endore another incident to happen again before you an the repairmen decided that I need a new refrigerator. I am really frustrated about this situation that has happen more then twice. we believe that samsung makes the best products an also have other samsung products. thank you christina correa
Please can you tell me the point of having a camera with a 26x zoom when shots taken at this zoom all come out blurred?
It's a terrible camera for zoom photos!
Yet us marketed as being great because of this!
Not at all impressed and will be leaving reviews stating this!
Karen
Dear Mr Simon Stanford, My Samsun Account No: 2115591293 I am writing you regarding my experience with Samsung Service Centre. I regret to say that I have lost trust with Samsung because of breach of trust and contract by Samsung Customer Service Centre therefore I would like to cancel my contract phone and demand compensation for the problems I have been facing because of Samsungâs Services. In brief, I have Galaxy Note N7000, which stopped working on 23 March 2013. I visited DK AVS London LTD (189 191 London Road, Mitcham, Surrey, CR4 2JB) on 25/05/2013 for repair of my mobile phone. I had been told that I will receive the mobile back with in 5 working days. I called many time after 5 working days and the customer services staff replied that they donât know when it will come back however they will let me know when it comes back. I received the mobile phone back on 8 April 2013 (after 14 days).
When I received the phone, it was unrepaired and the Services Centre Staff lied with me that its been repaired and check as working though there was no change at all and I had to give the phone back for repair again. However, the service centre (DK AVS) team told me that my mobile phone will be sent to other service centre on Tuesday 9 April 2013. I called the service centre today 12 April 2013 and the service centre staff told me a new story and that they couldnât send it on 9 April 2013 and has sent it on 11 April 2013 (3 days late). On my question to the DK AVS that why I have been given wrong information?, she said âI didnât know the procedure beforeâ(some thing ridiculous; the person on reception, who represent the company, herself donât know the procedures and giving wrong information to customers).
Its a shame that Big Company Samsung do not provided proper training to its staff. Please find the two jobs numbers below for you to investigate the issue: 1st Repair Job No: 518796 Date: 25/03/2013 2nd Repaid Job No: 518849 Date: 08/04/2013 I have been advised by my solicitor that according to Freedom of Information Act 2000, I would like to request you to answer the following questions in order to process my case: What Date and Time did the repair centre received my mobile phone from DK AVS London? What was the fault in the mobile phone? What date the mobile phone was first repaired?
What date the mobile phone was repaired and sent back to DK AVS London? Why did the DK AVS lied to me and handed over my mobile phone back to me on 08/04/2013 as repair and tested but actually the mobile phone was still not working and was unrepaired? Why I didnât get an apology letter until now by Managing Director? What is my right for my conversation? I hope to receive the above information within 5 working days. I would like you to take this matter seriously with high importance. I look forward to find out the result of my complaint and what compensation I am going to get for all stress and problem I have had because of very poor services by customer service centre.
We know you appreciate feed-back on your products. and we would like to comment on the above. In January we purchased the above Samsung 355e5c-a01 laptop with windows 8. we were told by salesman at JB HIFI Toowoomba that this laptop would do all that we wanted it to.
Our comments: This Samsung 355e5c-a01 laptop is slow, very complicated to find your way around, and full of unwanted apps. no doubt this slows the computer up. We are not new to computers. over the years we have worn several out! We have never had one Samsung laptop as slow as this and so complicated!
Would like your comments please. So far very unhappy with the product.
Charles.
I had bought a samsung plasma tv just 15 months back....but now thin dark lines have startd to appear on plasma scree.....we contactd the engineer and he informed us that they will have to change the panel and it will cost around 18000 rupees.........how can a person spend 18000 rupees on the repairs of a tv screen on a product of RS. 30000.......and besides that what if the screen again becomes non functional after 13-15 months.........so SAMSUNG being a top brand in the world manufavturing world class products....i request samsung customer care centre to kindly look into the matter seriously and take adeq.uate steps and do justice with us.....
I purchased a samsung 1080p plasma tv 2 years and 4 months ago from Future Shop in Canada.
Recently my tv developed a large black spot on the screen that grew before my eyes. Within hours the screen did not display a picture. Turns out a gas line had blown. At the time of purchase I bought an extended warrenty which I still has a year and half remaining on it and the tv its self cost 999.99 plus tax.. I received 850 for a refund.
In Febuary of this year I purchased a Samsung Galaxy Ace. Periodically I have to place my cell phone in airplane mode and turn it back in order to send text messages. The phone is so slow, it takes up to 5mins before it will connect to a call (even if there is full signal) or program... I have one app on the phone and purchased an android phone for the purpose of having apps. I am absolutely disappointed with Samsung products. I recently thought about purchasing a Samsung Galaxy III S however since my tv has broken I think that Samsung has to really prove that their products are worth purchasing
Serious customer complaint: My front loading washing machine is less than two years old. Without any rattling or noise the machine door will not open. It was very loosely loaded. Researched this on the web and found a huge number of Samsung complaints for the very same reason. Many thought this model would have been recalled. Tried unplugging it and then downed the electrical panel and neither worked. Sears would not cover it even though I paid them for it and paid them to install it. The machine has been used twice a month - not heavily used and only by the owner. It seems like criminal planned obsolescence. Workman stated that there is no sign of any abuse and it is very clean with no wear showing at all.
He said it is a part failure. It will cost me 206.11 to get this fixed and Samsung walks away with producing poorly designed products that they do not support. Sears walks away with their profits and cares nothing for customer service. Failure of the part # DC640232A is costing me 206.11 and I am requesting that Samsung send me a check for that cost. I have pictures of the failed part; the part; I have the workman's statement. Your immediate attention to this will be appreciated.
I bought a samsung refrigerator Model no RL67MCPN Model code RL67MCPN/XFA Ser no C95742BZ800060P S/N; C95742BZ800060P from a company in George Third Generation. From day one i was not satisfied with the unit as it's ice making unit was not working. I did report the matter with the sales person . He after two months send a local guy to my house. Armed with a bottle of super glue glued something and removed something from the ice maker , messing glue all over my worktop wich i can not remove. This account is also for you. He promised to order a new part as he is part of the design team of Samsung and will correct this problem in the factory. Samsung contacted me after a month that the part arrived. After 4 months this wise guy was waiting for the part. At the moment the unit is making ice behind the shelves not any usable ice. It freezes everything.
I am sitting with a very expensive unit that i paid good cash money for. The call centre just give me a number. NOTHING happens. Please advice.
I have purchased galacy grand in feb nd now its hanging too much....while playing games such as subway surf or temple run it hangs nd create a real meance..buying such an expensive phone with such prob...I thnk I hv wated my money, plss see this complaint and immediately take sone action to avoid such prob
The samsung exhibit 4g android jus came out in june of 2011 I purchased it nd aug 18 2011 from a certified tmobile store the phone is not worth buying and a scam and I wouldnt ever nuy a samsung anything ever again I wanted to exchange product I tell u why or pay difference for new one they wont ley other words I dont like it I have to buy a whole new one..a $300 phone I fucn mad nd ready to sue I wanna fight this cause I feel ttas wtong for one the phone shuts off freezes nd all type of other stupit shyt..they dont make it anuff ram memory on device so after downloading ur usal the phone is useless runs slow skips nd all tjese things I wont.
Mention but soon as I get my hands on a samsung complaint dept from tjem its on yhey gonna give me my money bac or a new product nd exchange for this garbage or i'll be seeing them in coyrt nd siring for more than this shits worst.i crap I gone thru cause this piece of crap scam...dont buy no samsung products they dont kno how to make things they jus ney like the charger compartment need nails to open..please dum asses...
I have bought a Samsung led moniter 15.6" on 8/09/2011 from Bansal Stanmart (india)Pvt. Ltd. Shop no.8 Deepshikha buliding 43 V.S.Bloc, Shakarpur, Basnat complex shakarpur delhi, India . some time problem i am not checked my LED in showroom. and sent to my home town Gorakhpur, UP, India. My family member installed LED but LED addaptor is not support. then they talk in service Center. they are also miss guide and suggest to talk were you purchase this LED.So they talk to delhi showroom and showroom manager says we are not making addaptor in my house this is company fault talk in customer care.
I have called up the Samsung Customer Care for resolving this problem but they are given properly answer . Iam really Frustrated with the Customer Care. I have wait for a Service Call !!!!
My 7 month old Samsung Infuse Model SGH-I997 mobile phone started turning itself off after being attached to the charger and/or the computer. Once the plug was removed the phone would either power up on its own or I would have to turn the unit back on. The purchase date was May 28, 2012 through Amazon.com. On January 3, 2013, I contacted Samsung customer service and sent the phone in for repair under repair ticket number 4117532029. Samsung denied my warranty claim. Samsung claimed the phone suffered corrosion damage due to exposure to moisture. This claim was untrue since the phone has not been subjected to any moisture other than the humidity of the atmosphere.
The phone operates fine other than the charging problem. I just change batteries to continue use. I purchased a spare battery and a stand alone battery charger. If the phone had true water damage then it would not operate at all. I'm disappointed to find there is no appeal process to contest this decision by Samsung. It seems Samsung pays a guy in Texas to say all the phones have moisture problems to same millions of dollars in repairs. Any moisture problem is actually caused by a design flaw from the manufacturer.
If this connection bay/port is subject to moisture damage from only exposure to the atmosphere then Samsung should have protected the bay/port in the design of the phone by having a rubber cover or door like many other phones. The phone cost $300.00. That money is now wasted on a worthless phone since Samsung has refused to honor their warranty and has designed a defective phone from the start. Samsung has made a false claim about moisture issues to avoid their responsibility. Buyer beware. Avoid Samsung products. You will not be treated fairly.
After numerous conversations on how to download firmware to upgrade my BD P1500 DVD player I am told that I cannot download onto Windows 7 system but XP/Vista only. My machine was purchased in 2008 and is considered outdated. I have asked for a Zip drive or a disk from Samsung that I can put into my DVD player but I was told that was unavailable. The person (Jeff) was rude and very pushy on the telephone and would not direct me to his supervisor. If nothing can be done I cannot play blue ray movies and the $300.00 I paid was wasted. I will have to buy a new DVD player and rest assured that it will not be a Samsung. I will recommend to my friends not to buy anything with the Samsung name on it.
I purchased a galaxy s2 from Harvey Norman Mt Druitt in June 2012 within three months the phone ceased to work and I took it to the Harvey Norman in ch ch to have it looked at as i was assured that Harvey Norman NZ would be able to deal with any issues I had .It would appear that this is untrue and after alot of mucking around the phone had to be returned to HN mt druitt to be dealt with by samsung Australia .I flew over from NZ to return the phone .I was offered a replacement but didnt want that as i would not be able to get it seen in NZ .The manager Steph Zavaleski stated she would contact Samsung Aus to discuss obtaining another phone via NZ or refunding my money .Time went by weeks in fact and finally after a lot of emails the decision was on the 24th Dec to refund my account .
It is now the 5 th of Feb and nothing has been heard I have emailled HN Mt Druitt over the last few weeks with no reply.
According to HN they have to wait for a refund from Samsung Australia I am out of pocket have no cell phone and am thoroughly fed up and after purchasing alot of Samsung electronics will probably never by this brand again.I am extremely frustrated with the situation and I want it dealt with ,if the hold up is your end sort it and if not get on to those that can sort it
truusje hewson pen
My 3 year old daughter has a baton fot her birthday and made a mistake and hit the corner of the tv leaving a small spider web crack in the tv I turn the tv on it no longer works properly. I call walmart and samsubg for repair prices and services. As well as othet tepair prives and shops all shops stated the price could be $ 1000.00 or over. I have no problem paying, for repair but when did the price for a new screen equal to the price of a new tv. My flat screen at the time. Thank you.f the accident is less than a year old. Is there anyone that could help me find a repair shop with a reasonable cost for repair of my flat scteen tv. My cell phone#-708-567-8788 Home#708-753-0955 email is scrims1605@comcast.net. If not I will have to contact consumer fraud. States attorney or some state agency that helps the consumer.t
I bought a 1080 hd tv at best buy 2 and 1/2 years ago. My tv just started displaying vertical lines for no reason at all. I had bought insurance on the tv which is now expired after the 2 years so i was told to contact samsung. They told me the warranty was up and they cannot help me. I spent almost 2000.00 on this television and it is broken only after 2 and a half years. I think it is defective and should be replaced. I have a tv that is 20 years old and still working and my brand new tv is broken. I am so upset about this i was told i would have to purchase a new tv cause it sounded like a panel problem which is as expensive to repair as i paid for the tv.
We ordered a drum for the Samsung front loader washer in early June 2012. We ordered it through Sears, which they get from the Samsung factory. Each time we receive the drum it is broken.
Sometimes the package is damaged, and sometimes it isn't. After the first couple of times we received the drum (broken) we asked that it be packed differently. It should be packed more securely coming from the Samsung factory.
The box hasn't been damaged everytime, which leads us to believe it is being damaged at the factory. We have called Samsung and Sears several times to try to fix the issue. Neither company wants to take responsibility for correcting this issue. We received the package again today box not damaged and again the drum is broken. Sears reimbursed our money for the drum .
Which isn't what we wanted; we want to receive the drum not damaged , in a timely manner which has passed a long time ago. Why should we have to spend another $800.00 for a washer (it's only 3 years old) because you are unable to get this item to us, not damaged?
We called Samsung today and spoke to a manager with no sucess in fixing this issue.
Hi there, I appreciate your response to this matter. I did trying doing a soft reset on this phone. After searching the internet, I have found that this is a known issue with this phone. I have went to several websites with user describing the same issue I am having with my Nexus. I have over 10 hours of troubleshooting invented in this phone with no help. Yesterday, I worked with a tech support person online from Samsung. I must say, I wish I did more research before buying this phone. I bought a new Samsung Note 2 for a Christmas gift and having serious doubts about keeping it. Lucky for me, Verizon was nice enough to set my activation date until 12/22. After all my time and the money invested, Iâm extremely disappointed. Please see the links I provided below. As you will see, I am one of many people having this same issue. Unfortunately unsuspecting people have bought this devise without knowing there could be potential issues.
I had purchased five movies from Media Hub and when I upgraded my phone to the latest version of Media Hub, my movies disappeared. Thats the same kind of trick that Itunes pulls. I want my movies back. Please email me and I'll let you know which ones they were.
The website I used was Samsung.com/MediaHub if you are curious. I need to get these movies back asap or my money returned fast. I see reviews from customers online who are also not happy, Samsung please fix this!
Hello,
My name is Stephen Wong, and I would like to make a formal complaint about the quality of your customer service. My address is 30 Fluellen Drive, my cellphone number is 4167993666, and my home phone number is 4162995062. I was using my Samsung S2 Galaxy phone at home, one month ago, when I plugged it into the computer to upload photos using Kies. I was told to update my phone firmware to the latest version, so I did. Halfway through the update, the phone bricked. I attempted to take out the battery, put it back in, put it in recovery mode etc. to no avail. So the next day, I called a Samsung representative, who told me I could mail it to the Samsung repair centre in St. Laurent, Quebec, who would fix it free of charge. I mailed it, and it was received by the repair centre on August 8th. Two weeks later, I called Samsung to check the status of my phone. The representative called the repair centre while I was on hold, and told me the phone was fixed and would be sent back to me in a week. I waited a few more days, and called to check again. Another representative then told me to wait a few more days. Then, on Aug 28th, I called again, as I did not receive my phone. The customer service rep (Alex) then told me, to my surprise, that the phone was out of warranty and thus not being fixed by the repair centre. He also told me that the last two representatives I had spoken to had given me the wrong information. He then told me to call the repair centre, at 5147388333. I called the repair centre and spoke to Tina, who told me Samsung closed the ticket on August 17th, and that my phone was not to be fixed. However, I was never emailed or called about this, and was told the complete opposite when I called Samsung a week ago. Tina then said she would contact a Samsung Canada supervisor today, attempt to reopen the ticket, and call my home phone by the end of today. I am still waiting for my phone to be fixed and returned, as promised at the beginning of August. This is very inconvenient for me, as I have also asked Bell for a loaner phone, and they said they cannot provide one for me, as I sent my phone to Samsung to have repaired. I would just like to have a phone to use, or my S2 to be fixed, as I need a phone for work, and it has been a month already. Please see what you can do about this issue, and you can email me back, or call my home phone number, 4162995062.
Thank you,
Stephen
In May 2011, I purchased a Samsung refrigerator (model no. RF217ACBP) from Lowe's. During May, 2012 the refrigerator began collecting water in the vegetable drawer. After I spoke to a customer service representative, a technician diagnosed the problem and replace a part that was causing the problem. Then in Nov. 2012, the same refrigerator suddenly stopped cooling the bottom freezer and top refrigerator. About a week ago I contacted the service center. No one returned my call so I contacted them again.
Someone left a message on my answering machine to call back. When I called back, no one was available to speak to. After calling the main Samsung number, the representative assurred me that someone would call me back. Again no one called and when I called this past Monday they finally set up a time for this Wednesday for a technician. I specifically told them that I wanted the problem resolved by Wednesday because now we were without a refrigerator for over one week. When the technician arrived today, he diagnosed the problem and told me that the condenser had failed. He also said that this was the third condenser that he had to replace on this model this month. When I asked if he was going to replace it today, he informed me that he first had to order the part.
When I asked him how long would that take he calmly informed me a couple of days. I expressed my frustration and asked him if their was anything he could do to get the part today. He said he could not. I asked why didn't someone ask me to explain the issue to the customer service representative, so he could come more prepared. He said the representative only told him that the refrigerator was warm. He said the representative should have asked me more questions. I told him that I told the representative that you should have come more prepared with some parts. He said that it didn't work that way. Now I am going to wait even longer to have the refrigerator repaired.
I recently bought the galaxy tab 2.7 inch from best buy . I have noticed a lot of things that do not work fine . The biggest issue is that the battery does not last for more than 2 hrs . It's a brand new tab . One time the camerastopped working then I had to reset the whole tab for it to start working .
Then I noticed that while browsing the browser just froze . I went to best buy to replace it but they say that they don't have any of this model in stock . Apparently it's a Black friday special model . Please tell me how can I get this fixed or I want a replacement . I did not expect this out of Samsung . I am disgusted totally with the performance .
we bought a samsung 2 door fridge in.year 2008 and recently in month of nov 2012 the compressor started to break down.
sometimes cold and at times it just died. i start calling their hotline and there was a customer svc officer mr mike who attended to
my queries. i asked him about the charges for sending an engineer to my home to evaluate my fridge. he then told me if just evaluation with no repair or change in spare parts it will cost $58.85 (transport plus labour) and if otherwise it will cost $101.65 .
but after when the technician evaluate it and confirmed that my compressor needs to be replaced he says that to change to a new compressor i need to pay $315.00 (labour plus topping up of gas and etc) and even though i still have 6 months of warranty left for my compressor. later when he has finished he then charged me $69.95 for transport plus labour. on the very next day i called cso mike and asked him why the charges are so different from what he had told me initially. he then apologise and eventually refunded me tbe
difference $10.70. i should say they don't honour their words and as for me from now onwards i will never buy samsung products.
difference of $10.70 to me. as you can this double standard at work. the worst part is that the engineer/technician are someone they contract outside samsung.
I updated my galaxy two a few days ago and have lost my task manager . My camera doesn't work anymore and I can access my google play store .plus the internet seems to be slower. I like the look of it but it doesn't function up to my standards anymore. Please advise. Yours truly Scott L Mullins
To whom it my concern, My son purchase a Samsung Galaxy Ace model No GTS5830 S/ No RQFBB76837D on the 28 th of December 2012 from the shop at Chermside Brisbane . Unfortunately he got a fright and the phone dropped out of his hand, he is in no way a rough boy and as he has been saving his money for a phone like this for ages and is very up set with himself,we called you service department and were given a phone number of a repair agent ,we called them they said it would cost $270.00 to have his phone fixed the screen is cracked and when he answer the phone , and put is to his ear he hangs up on his caller.
I than rang your service centre back to tell them I spoke to a man name Chris , what the repair agent said ,and he kindly told me he should buy a new phone , as this is not possibly , the phone cost $199.00 and he can not afford that, we know it was his fault but were hoping there was something you could do to help fix it, this is the 3rd E/Mail I have sent and had know replay your service centre gave this E/mail voclthp@samsung and had no reply. As we are a big fan of Samsung products have it through out our house ,we are disappointed not to have had a response to this matter and are now waiting to here back from you with hope of getting some support kind regards.
I signed up for a fancy new phone and was given a 30 day trial period which I appreciated. The phone arrived broken and after returns etc I will be lucky to have a day to try out the new equipment. I need the trial time as I live in an area with sketchy reception.
I was told the trial period started the moment I signed up for the equipment vs the moment I actually had working equipment with which to try it out! Is that what some pencil pusher really thought to be the spirit of the offer? You would not believe the different reasons I was given for not granting this simple reasonable request- to start my trial once I actually had working equipment with which to try it.
One supervisor actually blamed it on a "legal contract with Samsung". When I called Samsung, they laughed and denied this absurd fabrication of the truth. Other supervisors had other reasons. Some suggested that it was very possible to do so (and a logical request) but from a different department - and around and around I went.
I purchased a samsung 60" 8 series tv and have had a smart feature app problems since day one. I have spoken to technical support a dozen times over two months. The problem couldn't be resolved over the phone service the first time. Which then I was told I have to wait 3 weeks to find out if they can fix it or not. My question is if they couldn't fix it why didn't they organise a tech to come to my house to try and fix it. I have been waiting over 2 months now I shouldn't have to keep waiting. I just want to go and replace it. This falls back on samsung so why should I be put at any more inconveniene then I already have.
I purchased all Samsung appliances for my new house (big mistake). First my stove didn't work, them my over the hood range would not work... After they both got fixed, a week later my over the hood range blew up!!!! After numerous calls to Samsung and having them telling me that we need to wait for authorization... I have been waiting since September 25, 2012 for authorization on the replacement of my over the hood range and micerowave!!! I don't know what else to do I send emails no response, phone call after phone call to have the person on the other end to tell me that I need to wait!!!
Any help would be nice
I tried to buy a part for my Samsung dryer Model dv4008j. The part number isDc66-00070a.
Cost in Canada is $19.54 and the USA at Sears is $3.04
I also have need for a belt for the same machine.
The price is close to$50. Unfortunately, I own 8 of these machine.
In the same building, I also have an equivalent Danby drier who's belt also broke. The equivalent belt costs less than $15.
If you were replacing these 8 year old machines (washers and dryers) would you go with a Samsung or a Whirlpool product?
Too bad for Samsung. Not only do they cost more to purchase, but in Canada, Samsung appliances will become like Volvo in Canada.
Since I bought my microwave (may 2009), this is the third time I need to get my microwave door to be replaced.
First time I paied for a new door on december 2010 (125$). The problem: Unable to look the door.
The second time Samsung agreed to paied the door if I pay the service (80$) on mai 2012. Same problem: Unable to look the door.
Now the handle on the door is broken only 6 month after the replacement of the door.
Samsung refuse to replace the door again.
Shame on Samsung. Before we retired, my husband and I purchased the WF350ANR washer and the DV350AER dryer including the bases. Spent a fortune and they have never performed adequately. Delicate cycle still ties my clothing in knots. We use quick wash only and every other load runs twice and still doesn't spin all of the water out of the clothes. And the dryer -- you should have advertised that it would only dry one sheet at a time. It's ridiculous that in my old age I have 2 modern appliances that take triple the time and effort of my old Maytags. Purchasing these products was a huge expensive mistake and I wish someone would just come and pick them up. We thought we were buying quality. We were wrong.
My name is Emma Mc Crory and I have previously sent away my Samsung Galaxy S III to be repaired because the screen turned black but still worked. However, when the samsung team received it, they said they found a crack in the screen although there was definitely no cracks when I sent it away. Within the last four weeks I have been on the phone to Samsung on a multiple occasions for multiple hours between contesting the fact it was cracked before it left me as well as trying to figure out what is being done with my phone. I feel the level of customer service has been a disgrace as your team has been very laid back and still not gotten back to me. On numerous occasions management has have said they would return my call and come to a decision within 48hours on what would be the cost of replacing the screen since I had contested it and it is now three weeks later. I have rang back every single day within these last three weeks and have been put on hold and told I'd receive a call back from management themselves, however, they have still failed to do so. When I was told that the package has to be examined, they said they would call back within two days and also failed to do so, so I rang back and found out management had still not even processed that. I am absolutely disgusted at how I have been let down and especially without being called back, regardless of the disgrace of a phone bill I now have, and I will never be purchasing another Samsung product. I will also be taking with up with Trades Services about the lack of customer service - Not one phone call did I receive back and not one bit of responsibility was taken by Samsung. Apparently when reviewed upon camera, the delivery company and Regenersis said it was because it was not packaged properly, however I packaged it correctly as I was asked by your company - with bubblewrap! what a disgrace!! My customer reference number is 4130491410 and I will be taking this matter further.
i have purchased a sumsung glaxy S duos smartphone at 13000 INR( Serial Number RZ1D21WG42K (354905053496826)) on 26 February 2013, after three months, whenever i tried to charge my handset, i gets heated up and after few months, i faced a charging problem i.e sometimes it may get charged either after restart or either by using usb charging mode but then after few days i observed that my phone not get charged either by usb nor by restart, then today i went to your`s authorized service center named as XPERT Solution (0003491775) and your`s customer care executive told me just by opening my handset that their is moisture in my handset then i replied how you get it that my phone have moisture because it is always under cover and i never got it on water by any means then he told me that the color on the steel plate on jack is changed and argued with me that whatsoever we say is correct but technically as my phone goes to heat up condition during charging mode many a times then it is obvious that due to excessive heat the color of the steel metal always change and as jack is pointed with charger port so their is fault occurred either may be due to excessive heat or other hardware related problem , and he told me that you have to pay 370 rupees and he provide me a bill (No: 4157512853) and marked as out of warranty, since instead of understanding my smartphone condition your`s customer care executive forcefully imposed a fault on my phone that it is not charged due to moisture condition instead of replacing the jack because their may be a hardware related issue in the jack but as the main motive of service center is to fetch money from customer in-spite of the fact that it is under warranty condition, well today it is my very worst experience in your service center that it is my fault that i use samsung phone and within five months if a fault is occur then we have to again pay for it, any how the fault may be different
I have had my original Samsung TV ( 40" LCD TV ) replaced witha new 40" LED Model 40D 5520 RKXXU. The picture quality on the original set was 100%. My new TV has a poor picture. Rather dull with a lack of sharpness. I have tried all the different picture adjustments, in various modes. Even HD quality, although better is still not what I would expect. The picture quality is somewhat improved when I operate via my vision box. I also notice the logo on screen, particularly where you have the option to press the red button, the "PRESS" word is somewhat blurred, and some of the other captions are not sharp.
I notice when operating through the vision box, when I "PRESS" the red button to active teletext, the accompaning small picture, to the left of the screen, is very clear, together with any captions. This is the picture quality I am seeking for the whole screen. I have another TV ,a much cheaper model, in another room, with its own aerial, which gives me an excellent picture. Both TVs have their own separate aerials, some distance apart, so I feel that transmission problems don't seem to be a problem.
I bought the Samsung Note 2 , from samsung agent in Saudi Arabia "ALmatbouli". The phone was good till i droped it less then one meter from the ground on my feet before it hits the ground and the screen glass immediately broke, i took it to " ALMatbouly" and he refuses to fix it based on the guarantee. I dont kniw this is supposed to be Gorilla Glass 2, and the phone had already some scratches on the framing steel out of the box. I mean i will never buy a samsung again, this over 700 $ phone that is more fragile than an iphone.
Respected Sir,
I was lost my Samsung I9300 Blue S3 on 02 May, 2013 from Vina Nagar Station, Mulund-W.
whose EMI No. is 356260055047203.
I had purchased this model from @Paragon Departmental Stores@, Naupada, Gokhale Road, Thane-West : 400 602 on 20/4/2013.
I have launched complaint at the Mulund (west) police station on 3/5/2013 , complaint no. is 1400/13.
Request to kindly help in tracing the mobile.
Thanking in anticipation.
Regards
Girish Ingle
To start off, I have a Samsung Galaxy S3. Have had it for a few months and have had so many problems with it. One problem is it turns off randomly for no reason. I've bought batteries two times so far. Another is it's very slow when reacting to my finger swipes. Application processing is terrible so it's not just internet that would be a factor to this. The phone itself is just slow. Another problem is this virus prone, open source thing. I'd rather have a stable system than something that's susceptible to viruses and internal harm. Just to add. I used to be an Iphone user and thought this would better suit me and it hasn't. You guys are practically the biggest rip off of Apple in a more mass productive way while not concentrating on quality. Instead of trying to do so much, focus on stabilization of your products. Btw, I hate your commercials. Stop acting so childish when trying to present this Galaxy phone. I'm not the only that feels this way. You might be doing well with it but there's still the other half that despise after taking risks to give you guys a chance. Fix your bugs, Stop Ripping off Apple, and make more mature commercials.
I purchased a wa5461washing machine 6 months ago. It stopped working 6 weeks ago! They have replaced the clutch, clutch motor and regular motor. I am currently awaiting the arrival of a new wiring harness. I have been 6 weeks without a washer that I paid $1000 for! I am out hundreds
In laundering bills for the last 6 weeks! After waiting all day today for the service man I was eventually told when I contacted them that the parrt wasn't in and they would be out sometime next week! This is insane! I don't even want this machine any more! It obviously has some serious issues! I have never heard of anyone being expected to wait this amount of time! This is totally unacceptable! I have contacted Lowe's and the service company to no avail! I could have purchased a new machine for all money this has cost me already! I would appreciate any help you could offer with this!
I have the Samsung Galaxy and have probably over a year and a half remaining on my contract. This phone is nothing but trouble. The screen goes black before I can get messages or make calls. If I make a call it won't disconnect and I have to stop and take battery out. 4 of my co-workers have the same phone and are having the same problem. I went to C-Spire in Hattiesburg MS yesterday and there was a man standing next to me with the same phone and problems. They offered for me to upgrade. I do not think it is right to expect me to upgrade and pay more when I have this much time remaining on my contract. I feel like Samsung or C Spire should replace this phone. I look forward to hearing from you.
I have purchased samsung tab 2 P3100, IMEI 354795054959512 from Ganpati Mobile, G-5-8 Ground floor SRIRAM TOWER, 13, ASHOK MARG LUCKNOW, TIN 09950001360, On 2.3.2013 and paid the price 16, 500/Rs, accessories two in no Battery and charger mentioned in cash receipt. On visiting to your website I have come to know that in acessories data cable and s pen should be there, Even I have inquired about missing accessorirs salesman tolm me that rest is not in the box.kindly do needful.
Unsatisfied service provided by Samsung company. I have purchase Samsung LED TV 40 on 20/10/2011 from pantaloon retail (India) Ltd- home town Yerwada Pune 411006. At the time of purchasing TV in showroom sales executive of pantaloon retail (India) Ltd- home town has assured the benefits, Luxury & TV life time compared to all other brand TV in the showroom we blindly kept faith in him and he insisted us to purchase the Samsung Brand LED TV. As I am from middle class family with single bread winner, to purchase the TV we have done savings for last two years after that we were able to purchase the TV.
From day one we have faced the problem from Samsung company for installation also said executive came after 10 days purchase with 3 to 4 reminder. From last month suddenly black belt started to come on screen, then we immediately contacted CC of Samsung lock complain.
After escalation with senior and 4 to 5 reminder they sent the engineer. He called me in the morning time & said will come at 12.00 clock but after 2 reminders he came at 8.30pm in evening. He kept me waiting for 8 hrs. He saw the TV & said this problem has occurred in screen we have to change it. There is no solution to repair. He said our tech team will provide you a quotation for the same. Second day I received a call from service center that to change the screen quotation is 26000/- Hardly we have use the TV for last 18 months & average use of the will not be more than 1hr perday.
Sirs, I purchased a mobile phone (Samsung ) from our local post office here on Magnetic Island Qld. first time using the camera on the phone it would not function, I returned the phone back to the Post office, their reply was, I would have to return it to Fonebiz, Wollongong New South Wales. as their supplier does not replace or fix.
I sent the phone to Phonebiz $8.00, and when I rang them after a week was told it would cost $11.00 to return the phone in question , it has been in the Phonebiz hands for nearly 3 weeks now I have phoned them twice in that time, there reply was we are still fixing it. I have a Heart complaint and find it very stressful being without phone, surely a replacement or early repair could be arranged, the service from Samsung is not satisfactory , hoping you can assist in tis matter,
Dear Sir / Madam,
This is to bring to your kind notice that in recent past I had been to Thailand and I have purchased one Samsung 40â LED Model No: UA40EH5000R from Bangkok on 29-04-2013, and I have the following query.
While demo testing shown to me at the Bangkok based dealers shop they had informed that thru cable internet service provider internet facility can be availed On above mentioned TV and then it will behave as SMART TV ?
IS THIS CORRECT?
You are requested to inform how do I connect internet connection as I could not found the terminal on back side of the TV.
Regards,
Dilip N. Joshi
Zero. In November I bought a new french door samsung refrigerator from Lowes in Daphne, Alabama. It leaked on the floor so we scheduled a repair service thru samsung, Ticket 4149087314. It is at a vacation condo. The tech from Cone Appliance Repair said the leak was from a frosting condenser coil, most likely from too much freon. He declined to fix it as he said samsung had to do it. Odd to me since his shirt and jacket both had the samsung logo. We called Lowes who kicked us over to samsung for a samsung tech. I called and we re scheduled. When I recieved the ticket samsung had again scheduled thru Cone. I called samsung again to let them know. After the mea culpa, samsung said they would schedule thru DISH. I came home to await their call to schedule service. They did call and advised that they, DISH, wouldn't do the work, but that only samsung could. They advised that they would call samsung to let samsung reschedule with the correct tech. Apparently samsung did this, as I got another email with the new tech's name: Cone Appliance Repair. There is a major disconnect here. I have canceled with Cone, as I do not want to travel out of town again for a service call that can not be completed.
Please advise me when I may expect samsung to call me about rescheduling with a qualified tech for a frosting condenser coil drip so that I can avoid another worthless trip for the service.
Coleman Meador, Ticket 4149087314
251=725-3313
DO NOT BUY SAMSUNG PRODUCTS. ZERO STARS. I have purchased Samsung TVs and Phones for the last 15 years. I decided to buy a new Samsung French door refrigerator with a bottom freezer. After only two years, the entire refrigerator began to freeze. I lost all my food and I couldn't use my water or ice dispensers because they were frozen as well. After learning that this model has a long history of problems, I contacted Samsung customer service. They could not help nor would they provide any reimbursement for my new Samsung refrigerator. They gave me a link to connect with a service repair person. The link did not work. I contacted customer service again and I got the same story and they gave me the same link. I tried the link, again, and the link does not work. I finally got a local repairman to look at my brand new Samsung refrigerator. Not only was my food and water lines freezing, the entire water bladder, which is a thick heavy plastic cylinder inside the refrigerator, was shattered from freezing. Actual Samsung repairmen have refused to service my model because they say it's worthless junk and it's impossible to fix. I've spent hundreds of dollars so far and it's still not working. I think it's criminal for a company to take thousands of dollars from customers and give them a product that doesn't even last two years. I could have rented a refrigerator cheaper than buying this Samsung product. DO NOT BUY SAMSUNG. AS THEIR OWN REPAIRMAN STATED IN AN ONLINE COMPLAINT SITE, HE WOULDN'T EVEN TRY TO FIX IT.
I order a TV and SoundBar through samsung.com on 11/23/2018. My order ID is DTCTG509R.
The package was shipped thru AGS. AGS tracking numbers are 4119463 & 4715059.
I got a call from AGS about delivery for my SoundBar which scheduled on 12/7. And told that delivery should be between 10am and 6pm and I will be get a call 30 mins before the delivery. I stayed in my home and waited till 6pm. Didn't get any call. I got a call around 6:45pm and the delivery person told he was 0.5 miles from my home. I was not there at that time and hence it was not delivered. This is the story about SoundBar. I schedule the SoundBar delivery now and waiting.
TV story is very interesting. I keep on tracking with Samsung and AGS team on the status and I am really dono what is happening. No one is response. Samsung is asking to check with AGS and AGS is asking to check with Samaung. You people are playing hide and seek. I already spent many hours talking to Samsung and AGS. Today alone I spent 1hr 30mins with Samsung and 30mins with AGS. AGS is telling now the package is lost. When I tell the AGS update to Samsung the highlight happen. Samsung is asking me, the Customer, to file a lost complain. I don't have words to speak. Do you think a Customer to file a lost complain here? I was in the call for almost 1hr 30mins and the call was dropped from Samsung side. Really dono what to do. I already wasted 4 working days waiting for the delivery. Note that AGS updated in their tracking that they try to reach me on 12/11 for scheduling delivery. As of I know, I check my call history and I didn't get any call from AGS on 12/11. How came they call me for delivery schedule if my package not found at that time?
I like to know when my package is going to deliver and what Samsung is going to compensate for all my days and the energy I spent so far.
My refrigerator ice maker constantly freezes up and I have to defrost it, take it out and make sure there aren't any chunks of ice in it. I have to do this every month. I hate my refrigerator and am disgusted with the lack of help from Samsung to do anything about it. I don't feel I should have to pay to fix their problems!! I will Never buy Samsung again and will tell the people in my circle not to buy them either.
I had a pop-up on my Samsung phone. An official message from Samsung. Stating i had the possibility of a gift card, with questions asking me about my satisfaction with samsung.
I immediately started recieving massive amounts of telemarketing calls. I AM PISSED!!!!!!
I purchased Samsung Washer and Dryer and my dryer's drum/canister cracked and fell apart after only 2 years. I didn't purchase extended Warranty because I've never had any issues with previous Dryers( GE, Whirlpool, Maytag) which lasted for over 6 years. I've never ever had issues with the main part of the dryer that holds the clothes (which by the way is made of Medal, so how in the heck does that crack and break with normal usage) I will never buy another Samsung
Product ever again!!! The Company doesn't seem to care about their Customers or their products which should last longer than 2 years, I plan on letting anyone and everyone Know SAMSUNG sucks!!!!
purchase Samsung gas range at home depot delivered 1/8/18 beauitful stove just recent around oven handle paint chip customer service said not responsable clean once a week w/damp paper towel stainless cleaner once a month NO WAY this should happen same day I bought microwave dishwasher refrigater no complaints clean them same way mister president please call me 570 342 4387 I expect better service from a stove that is 11 months old PLEASE HELP THIS 100% Vietnam veteran looking forward to talking to mister PRESIDENT
We bought a Galaxy S8 for my wife the end of October. not even Christmas yet and it quit working correctly. We took it back to Best Buys in Murfreesboro TN where we bought the phone. we also got the insurance. I expected to have them either be able to repair it, or simply give us a new phone and send the bad one back to be refurbished. In spite of the insurance warranty they refused. I called the Samsung help line. I was told to take it to a cervice center called You Break I fix..yes, that is the name of the place. they told us it was the speaker and they were out of stock, to bring it back at the send of the week. this is already getting into two weeks without a phone, still having to pay for services etc. The next day when we went to pick it up. They said it wasn't the speakers, must be the circuit board. I was told to ship it back and given a shipping label. I had to send it UPS ground. the only option. I was told to send everything including the sim card with it. then I was told DO NOT send the sim card..At any rate. I shipped it yesterday. gone for who knows how long. and honestly expecting there will be more problems. My wife is in poor health. I don't like to let her drive or be home alone without a phone. I really don't see why you didn't just replace the phone when we took it back the first time. then you would have a customer singing your praises instead of ranting about my bad experience at every chance. social media, in person, my emails, on the phone,,, here.
Horrible customer service! Purchased a phone in October and battery started acting up, was told by our cell carrier that since it was under warranty we had to deal eith Samsung, called them and all they will do is have you send entire phone in and say ypu might get it back in 10-14 days which is totally unexceptionable since this is the only phone there is no house phone. This is a flip phone and at the least they should send you a new battery and have you send bad one back but wait we then find out they stopped making batteries for this phone in the spring so these phones should not have even have been sold anymore if they dont have the replacement parts. Never will buy this brand again!
We purchased a Samsung French Door refrigerator less than 7 months ago. We have had several problems with our icemaker not working. On 4 separate occasions a repair person has come out. The final conclusion was that Samsung will buy back our fridge and we were to hear from Samsung on Monday, November 26th. It is now the 29th and we still have heard from no one. I want this matter resolved before legal action is taken.
Please have the courtesy to reply to this complaint !
Thank you !
Complain Report number Samsung Malaysia. 2221022983. Complained to Samsung on a two years old fridge/freezer unit which stop working (an expensive fridge by my standard). They send an accessor on 13/11/18 and send a technican only on 16/11/18 (Friday).He replaced the compressor (under warranty) and the other parts costing Ringgit Malaysia(RM 557). Completing the job he ask me to wait for 48 hrs to check the test water in the freezer had freezesand to call SAMSUNG if it still does not work. Both the unit didn't work. We called Samsung care centre and the service center called and promise to send a technican immediately. The service centre called to use us to switch off and on the unit a few times. Today 23/11/18 (1 week latter) no technican came and I had to call the Care Centre again. He told me that he will forward my complain to the service centre again. He also ask if he can be of help! I need my fridge/freezer unit to work after paying RM557 and not the service center call and ask to switch off on, off on, off on..
.Not too sure if that's typical of how Korean n Samsung treat their customers or is it a poly to try and get me to pay more for the services!!!!
Newly purchased 65" TV was defective. Reported to Samsung early September and still no resolution after repeated promises----unbelievable poor customer service. Promises of return phone calls never fulfilled. After repeated calls, incorrect information given with continued delays. Supposed exchange approved September 21, 2018 and still no resolution. Incorrect information given on delivery trucking service. Samsung does not take ownership for customer service.
My Galaxy s7 had a popup come up that stated I needed to install a critical software update for the operating system on my phone, it was released on 10-31-2018. I selected to go ahead and install Big mistake the software update failed and when it did it rendered my working perfect phone to nothing more than an expensive paperweight. I contacted Samsung support they had me take it to 2 different repair centers close to me for further diagnostics and evaluation. Both of which sated that the software update BRICKED my phone and that they have seen about a half a dozen other phones come in for the same problem
Support had me ship them the phone just to tell me because my phone is out of warranty that I am going to have to pay 503 dollars to get it fixed.
According to them it messed up something on the phones motherboard and that the board would have to be replaced and the software would have to be re flashed. Software re flashed yea I can see that, damaged motherboard???? I don't think so my phone was working perfect before that stupid update that trashed it unless the software update damaged something on the board as well.
This is my ticket number ticket 4148807048, yes I know my phone is out of warranty and I just paid it off the first part of October through Verizon. I want either the phone fixed or a like working replacement sent to me of equal value. I didn't pay over 800.00 for a phone just to have Samsung send it an update that damaged it and has made it completely unusable. It was that update that broke it and they need to make it right with me.
I purchased a Samsung Galaxy S7 on Feb. 28,2018 from a Boost Mobile Store. The phone suddenly stopped working around Sept.14,2018. I returned to the selfsame store that evening and they troubleshoot to no avail. I returned the next morning and another employee tried troubleshooting to no avail. I went to Best Buy thinking it was the SimCard. No luck there. Took my phone to a You Break It We Fix It. Guy said after looking at it that I would probably need a new phone. I contacted Samsung and was emailed prepaid postage material for UPS and was told to send in the phone along with the charger that came with it. Samsung received the phone on Sept.26,2018. I then later received an email stating that the phone could not be repaired and I would receive a replacement. I then got another email stating that they would be returning my "unrepaired" phone. This is when I began calling the 800 Samsung #. I have been calling ever since but keep getting the runaround. This phone was only used for less than 7 months and is therefore still under warranty. I am at my wits end. I have started calling on a daily basis and have even spoken to "case management" with no results. They have apologized and can't understand why I have not gotten a new phone. No one seems to be able to help. You can imagine my frustration in all of this. I have been relying on the use of an old cellphone that seriously needs a new battery($40) and an update. I would like to get this matter resolved ASAP. It has been ongoing long enough. Samsung needs to honor their warranty and expedite this matter. I am so tired and overwhelmed by the lack of customer care. I am praying that this complaint reaches the right person and action will be forthcoming. My ticket# 4148510555
My wa400pjhwr washer was rusting on top . It was in very good shape other then that , We are in our late 70s and take good care of things .Samsung agreed to replace the top under warranty . Work #4148571766 . They sent in A1 APPLINCE Oakland Maryland . After abought half hr.went down to see how he was doing , had the top on the floor trying to jerk the soap dish out of it , I ask if he had done a lot of these , said it was the first one and did not know how to get it apart . was looking at internet on phone . went up stairs and after a lot of pounding and noise went back down , He said he was done to sign his phone went to his car and drove off. I went over to look at washer , I could onely open the washer lid part way and it made a very large noise , there was a wire hanging down in washer , there are 6 screw dents in the lid , it will not run and the lid lock keeps snapping . 6 calls to repairman left messages , would not answer , left messages over weeks with 3 answering services (you can not call company ) would not respond . Many calls to Samsung got sorry , and told that they can not do this to you, they have to fix you washer . so after being true to Samsung for many years I had to get another washer , and having low income I had to buy what I could afford . I feel this is your fault , You sent this fly by night outfit . Ona Messenger 432 Homer St. Cumberland Md. 21502 .
Bought a 65 inch tv, it stopped working after 90 days. Spoke with Samsung and was promised a replacement. After dozens and dozens of calls and texts over two months later still waiting for a replacement.
RE: ticket # 2200905671
I have spent hours on this S5 phone. Too much to get in to here; however, I used your Smart Switch then
Factory Setting, Data Restore at the advice of Samsung. Various Directories came back empty (ring tones ect)
As I understand it I must take it to a service center on my own.
Not going to happen.
Oct 26/18
Kimberly Barton
118 Mount Pleasant Rd
Moncton NB
E1G 5J1
To Whom it may concern:
In 2016 I purchased a Samsung Galaxy Tab from Staples Moncton North store. At that time they sales rep convinced me to purchase the extended warranty, and I did.
My warranty expired the end of September 2018. The week of October 8-12 2018 I took my galaxy tab in the store as it is not working right takes 3 days to charge. The Sales rep and another young man both very nice and helpful looked it over tried another plug to see if that was the problem, and nothing worked.
The problem started before the expiry date, but I was out of the county and could not bring it in.
The senior of two sales rep said basically there is nothing we can do the warranty as expired. He did not check with only one. I get my warranty expired BUT seriously it was only “8” days.
For good customer service alone, there should have been some inquiries to management to see if there was something that could be done, as it was again I say only 8 days after the expiry date. The warranty I purchased was not cheap.
I can tell you I am very disappointed that my galaxy did not last longer than 2 years. It has from day one in a protective cover, never was dropped, I take extremity good care of my things. I have a Ipad mini that is 8 years old it is still working and a dell laptop that is 12 years old and both are working better than my 2 year old Samsung tablet. I am very disappointed in Samsung.
Sincerely
Kimberly Barton
hi 2 weeks ago I got my husbands old Samsung galaxy expree 3 phone . I am frp locked out of phone I talked to someone at Samsung the told me I had to talk to someone from google , google told me I had to talk to att{because its a go phone} att told me I had to speak to Samsung, well I went round and round a few times with this finally Samsung told me I had to get a proof of purchase from att, I unfortunately couldn't get it but I did get a unlock code from att, the imei # is 357073080874569, unlock number is 39086138 I really need help to be able to use this phone, if I had known I was gonna get locked out of phone I wouldn't have factory restored phone
Over a 2 week period I went back and forth over whether my fridge was covered in a warrenty. As of today a Samsung rep started by saying I was covered. On 22 Oct 2018 I was told that a one time accommodation would be afforded to me and labor and diagnostics would be covered. When service guy was at my home he said I had to pay. This is not what Samsung agreed to.
Just bought a new samsung phone. it was defective. AT&T my carrier spent considerable time on the phone with me trying to correct the problem. Finally they decided it was a phone issue, not a carrier issue. Called Samsung customer service. In a few short minutes she dismissed me then ask if there was anything else she could do. I told her she never even tried to do anything in the first place. Her only solution was sed my phone back, wait 6 weeks and maybe get a replacement.
About a month ago our Samsung TV tuner went out. This particular model has no replacement tuners. Throw away technology. Went and bought an LG replacement. Will also buy a new LG phone. Samsung customer service is a joke.
On April 2, 2014, I purchased a 55 inch Samsung LED TV for 1,368.74 at Best Buy. Overall, I was very happy with the purchase although at times it was very slow to turn on and load. Recently, it starting clicking on and off in rapid succession without displaying anything on the screen. Only 4 1/2 years old!
After exploring online, I realized that the problem was probably related to blown capacitors on the power board. I also discovered an class action law suit for the same issue that, unfortunately, did not include my Tv's serial number. My warranty is expired..of course... but I wouldn't expect a problem like this from a company that I thought produced a quality product. 41/2 years of use is unacceptable
I have purchased many Samsung products in the past. This was a huge disappointment.
I bought a side by side fridge from Lowe's, both motors went out in less than 4 years, ruined all my food, took a long time to get parts to repair, then one year later the motor went out again! I owned this Samsung fridge for 5 yrs and paid a lot of money for it. Now I had to purchase a new fridge. Your refrigerators are junk in my opinion and I will never purchase your products again and I will pass on this information in reviews and in social media. You need to be held accountable for your inferior appliances.
Sent Samsung Gear S3 Frontier watch to the Plano Repair Facility. Sent it First Class mail with ticket number written on 3 sides as well as bar code scan coding. Per Postal Service package was received on 8-20-18. I called to check status on 8-29-18 advised by customer service that it had been received and they would contact service tech and email me a status within 48 hours. I did not hear anything and called again on 9-10-18 this time customer service stated they have it but they don't have it checked in under the ticket # 4148161885 therefore it is not located. I spoke to a supervisor Bernard who stated that I had to wait and if it did not turn up with in 48 hours they would pass this on to the next level and they would then look for it. It is now 10-16-18 and of course I did not hear from anyone within 48 hours. I would like my watch found and repaired if possible.
We purchased Samsung refrigerator (Model code RF25HMEDBSG/AA) from Best Buy about 2 years ago. We have had recurring issues with the cooling unit (replaced twice at our expense) due to excessive noise, would shut off when unit doors were opened.
The ice maker has been replaced twice due to the ice forming an ice block at the ice tray shutting down the ice maker. We have to melt the ice to continue operation.
Melting water drips out of the door ice dispenser due to ice being stuck in the dispenser..
We have been informed by our independent repair crew Samsung is having these problems because they represent manufacturing flaws found after releasing the refrigerators. Understand there could be issues with any manufacturers product; but the customer should not have to pay to for Samsung’s mistakes. These products should have been recalled once the problems became apparent.
Our Samsung refrigerator is the worst we have ever owned and would not recommend this product to anyone.
I recently purchased a Samsung Galaxy note 9 at your Gateway store , Durban, While the service by Sabelo was excellent , the gear watch is a large one. This was a gift for my daughter who is petit . I have now been informed that there is no small available and I must pay R600.00 for a new buckle type. Please exchange the large for a small. Thank you.
WE BOUGHT OUR SAMSUNG SMART CAR VRT PLUS WAHER ON 6/20/17. 528.00 DOLLARS, SINCE THAT TIME WE HAVE HAD TO SPEND 400.00 DOLLARS ON PARTS. THAT IS NOT WHAT I WOULD CALL GOOD PRODUCTS. I AM SENDIND TO THE BETTER BBB I FEEL PEOPLE NEED TO SEE WHAT PROBLEMS ARISE WITH THIS WASHER. WE ARE VERY DISHARDENED WITH THE PRODUCT. MY WIFE HAS EXPLAINED A NUMBER AGENTS VIA THE PHONE. WOULD LIKE TO GET RETRIEVAL OF SOME OF MONEY IF NOT ALL.
DAVID WALKER
I purchase a dryer fro Sears in store in Casper WY. It stopped working, Sears instructed me to contact Samsung, as it was still under warrantee . I initiated the process on 9/12/2018. I have had to call in more than 20 times, being told so many stories that I don't know who or what to believe. I have an email stating that the exchange has been allocated. I even have a tracking number. It says that my new dryer has been shipped. I have been given the shipping companies phone number to call, and when I do the shipping company has told me that all they have is an order to come and pick up the dryer, but not an order to exchange it with a new dryer. They firmly state they do not have a dryer for me. That I need to call Samsung back, which I do again. No one an Samsung will find out the problem, they just keep telling me that someone from the exchange department will call me, and they never do. It will be 1 month tomorrow, and I still have no working Dryer, I paid a lot of money for this washer and dryer set for it to break and for me to have to through this is more than any one should ever have to go through. I will never buy another one of your product, and I will make sure that if this situation is not addressed immediately. I will contact anyone and everyone within my means to get ti taken care of. I can promise that. I will also make it very well know what kind of a company Samsung is and how they do not provide good service. I ask that you rectify this matter and immediately call me at 307-274-2436
Purchased a $3900 refrigerator. January it was into allied new home. The water line dispenser did not work. A tech came to see it found it was defective. Samsung promised to replace it it never did. The they call and said will reimburse the cost because they did not have any available. We received e mail with instructions to cut cord and remove serial sticker which we did. Still waiting for solution to my problem since i have to rent a refrigerator and no one does anything. Empty promises. Every time i speak to customer service no one have an answer,
Please i am very dissatisfying with rchase any of the products . Will like to get my money back. Been dealing with this issue for 5 months.
I bought 60 inch Samsung TV June 17, 2016, it stop turn on last year, had it repaired 2017. It stop working again same problem. What is wrong with Samsung TV's. Need to know what to do. I paid over $200 for repair last year.
Andrew Swope
872 Mt Carmel Road
Clever, MO 65631
(old address 992 W. Crestwick Nixa, MO 65714)
417-425-0957
Date of this letter: 9/20/18 currently 57 days and counting.
To: Anyone at Samsung that will listen
Issue: Deplorable Customer Service
History:
I would like to begin by listing Samsung products that I currently own, or have owned over the last 25 years.
VCR
4 LED TVs. 55, 40, 32, 32
French Door 22' cubic foot Refrigerator
Laptop
4 Tablets 10.1”
Blue Ray player
DVD player
Camcorder digital
Vacuum Cleaner
Washer Dryer set front load
8 cell phones over the years
I used to work at Best Buy and recommended Samsung over any other brand save Toshiba. I have throughout my work experience been responsible for recommending various electronic equipment. One of the largest was helping a 85 room motel in Branson Missouri with the purchase of Televisions, all Samsung. Two Churches added 18 Televisions and DVD players, all Samsung. The multiple friends and family that have asked for my recommendation. I have a degree in Broadcast Television Communications. I have played the Customer Service game much of my life. And the story you are about to read has made me swear off Samsung and will begin looking for a company that can provide Customer Service.
Would like to give an account of what has transpired over the last three repairs of my vacuum cleaner.
My wife and I purchased the vacuum cleaner nearly 4 years ago from Sears. It has a 5 year warranty. Model number is SU12F40SB VU12F40SBBT/AA. Serial number 0AEW8FEF301317P.
Note about usage. My first house had carpet in one small bedroom, living room and 12' hallway. Rest of the house was wood floor. Second house (only been in my second house for about 2 months now), has 3 small bedrooms with carpet and some throw rugs. The rest is wood floor. So not a huge amount of use.
First Repair: Do not honestly remember when, but it should be in your records. Issue was brush roller not working if I remember correctly, but it has been awhile. Spent a lot of time on the phone, was told I had to take it to a local repair shop, okay, had no problem with that. They looked, no local repair shop in my area. Had to call me back the next day to find out where it was going to go. Next day got a call, it needed to be shipped to New Jersey. They told me to ship it, I said no, you pay for the shipping. After all its under warranty. A manager agreed, and sent me a UPS shipping label. Off it went. Got a call about a week later, the repair shop needed the Serial Number. Odd since they had the until in the shop in question. Luckily I had the serial number and sent it on. Got it back about 1 to 2 weeks later.
Second Repair: Around 1/9/18. This is where my nightmare over a 200.00 vacuum begins. Issue was the latch on the bag-less canister broke so it would no longer latch to the vacuum. Started with online service, they said I had to bring it to a local shop, I replied that is impossible since the only repair shop I can send it to is in New Jersey, was asked to drive there, I replied with only if you are paying my hotel, gas, food, time off work and car rental. They replied with what are you talking about. Apparently some of your employees do not understand distance involved from Missouri to New Jersey. Was told they would have to send it to some department and would contact me on the next day. Next day I get a call and same as before, I get a UPS shipping label. I remember clearly asking if they need the whole vacuum or just the canister. Was told just the canister. Fine, sent the canister. Two weeks later here comes the canister back, still not fixed. Called customer service to find out what the hell happened. Apparently the repair shop did not have a serial number. There is no serial number on the canister, no model number, nothing. However, the model number of the vacuum and the serial number was on the paperwork that was sent to the repair shop. And I have to believe Samsung would have sent the information to the repair center as well. Fine, got another UPS shipping label and filled out more paper work with serial number and sent it on. Got a call from the repair center that they need the model number and serial number. They told me it was not on the canister. No it was not, but the paperwork with it has the information on it. Well they cant use it for some reason, had to call Samsung. Called Samsung got someone that had me take a picture of the vacuum model number and serial number, (which matched what I sent, and matched what Samsung sent). I took about 3 to 5 photos and sent them all to the Samsung Customer Service agent who emailed them to the repair center.
Now I have a few issues with this, why did the repair center call me for that information when Samsung had the information from the last repair, and it was sent to the same repair place so they should have a record of it as well? Why should I, the customer, have to keep providing information that is already in your system? Do you not have computers at your in bound call centers?
Finally get the vacuum canister back.
Third Repair/Exchange/Refund: Vacuum cleaner broke on July 24th or 25th of 2018. A part inside the extendable wand flex tube broke.
1. Called Customer Service on the 26th, went through the same song and dance about where to take my vacuum cleaner to get fixed. Was told that I needed to take to either Chicago or New Jersey. I said no, and told them to just send me the UPS shipping label like the last two times. Was told she can't do that, but will be happy to have someone call me in the next day or two to see what can be done. I hung up, decided to go online and try Samsung online help. Got the same answer, tried Samsung messenger on Facebook and actually got somewhere. Lou asked me for a service number, told them I don't have one yet because they have call me at a later time to start the whole process all over again. Lou asked for the model number and serial number, sent a photo, Lou pulled through and got me the first repair number 414823553. Got the email with the UPS label and sent it out on the 28th. In the box I put the paperwork with serial number, model number, taped it to the vacuum, put it on the box, and even sent a photo of the serial number, model number even though they actually had the vacuum cleaner with that information on the vacuum and should have gotten it from Samsung. Got a message from Jamie on July 30th asking if I had any other questions, I asked if the repair center needs the serial number, model number again and stated I have very low expectations on the outcome, and was proven right as you will see below. Was told all that information has been sent to the technician.
2. Starting to wonder where my vacuum is, around August 10th, did the online Customer Service and was told that they ordered parts and should be fixed soon. Called again around the 19th of September. Was told yes it has been fixed and it should be delivered in about 7 working days. Then I get a message on messenger from Samsung Support on the 21st that says “Hello, Andrew. It looks like the part needed for the repair is on Back order. We would like to request an exchange of the unit. Do I have your consent to submit the paperwork? Justin”. I said sure. Ticket number 4148159959. Then I called to complain that was told, TOLD it was fixed and being sent back, so what was going on with my vacuum. Was told it had not be repaired and it was a mistake on the service repair company. So I was lied to, either by a Customer Service agent wanting me off the phone, or the service repair company. What makes it worse is no one has apologized about that. Lying to a customer is one of the worst sins you can do as a company.
3. Called the Customer service department again on the 30th to find out where the vacuum was. The Customer Service Agent told me it has been sent to the Exchange department and should take 5 business days, and if I would like a call from that department that they can have them call me the next day. Which was a Friday before a holiday, and did not expect any such call, but said sure. Tuesday rolls around, Sept 2nd. Went to Samsung Customer service on Facebook to ask where was my phone call? Did not get a response. So I called on Sept 3rd.
4. Sept 3rd, Called the Customer Service line, tried to transfer to the Exchange Team Department, but was told they don't take inbound calls. Really. Asked for a manager, waited on hold for thirty mins before I was informed that the manager did not want to talk to me. Was told my vacuum had not been released yet by the Exchange Team. No clue as to when it would. But was assured it would not take that long. I informed the Customer Service person I have been waiting since July to have my vacuum back, and here it is September. Asked for the manager again and was told again that they are too busy, got frustrated and hung up.
5. Sept 4th called Customer Service line again, asked for a manger, refused to talk to the person that answered save basic information, name, phone number, address, which should be all in front of them since your system knows my first name when I call. Finally got a manager. Informed him of the whole history of what has happened and the fact that I have had to borrow a neighbors vacuum for the last 41 days (at the time of this call). My closest neighbor is about 300 yards from my house, that's if I want to walk through a field to get there. (Feel free to look at Google Maps if you think I'm lying. The address shows in a field, my house is to the left next to Gladiola Lane. House across the street is abandoned.) He told me that the exchange had been released as of the 31st. Odd, was just told on the 3rd that it was not released. So somebody back dated the request. And I was lied to, again. Manager informed me that it will take another 5 to 7 business days to finalize the order, and another 10 to 12 days for it to be delivered. I was furious. The ticket number 4148159959 was issued on August 21st, and it still had not been processed. Manager was not very accommodating in trying to speed things up since I still had no vacuum since July 26th.
6. Sept 11th I get a message from Samsung Support on Facebook saying “Hello, Andrew. It looks like there is no inventory for the exchange to be processed. We would like to submit a refund request in the amount of 212.80. May I submit this request?” Problem is I was at sea on a cruise and did not get the message until Sept 16th. So that delay is all me. (5 days out of 57 at this point) I said yes.
7. Sept 17th Checked my messages on my phone, and had a call on Sept 14th from Samsung Refund Department. They wanted me to call them back. So I did. Called Samsung Customer Service and was promptly told that the Refund Department does not take inbound calls. I told them I got a call from them, they left a message to CALL THEM BACK. Was told again that they don't take inbound calls. Asked to talk to a manager, again I wait. When I get a manager I have to explain the whole history all over again. I am very tired of explaining this every time I call. I asked the manager if Samsung has On Demand Inventory, since you should know in a few seconds if you have any in stock, but it took from AUGUST 21ST TO SEPTEMBER 11TH TO FIND OUT IF YOU HAVE A VACUUM CLEANER IN STOCK. Was told again it will take 5 to 7 business days to send it through the system, and another 10 days to be sent. I asked a very simple question, if it has been discovered that you don't have a vacuum to exchange, then shouldn't it kick out a refund and expedite it to the customer? Frustrated, I hung up. I am getting no help from anyone. On Samsung Customer Support I get a message “I have submitted the refund under the ticket number, 4148430317. It will take about 5 business days to obtain approval. Question, shouldn't it already be approved since you don't have any in stock?
So let me summarize.
Called for repair.
Told I'll get called back to set up.
Did not get called back.
Facebook Customer Support sets up repair.
I call for status and told it is fixed and on the way.
Get contacted that it can't be fixed, will have to be exchanged.
I call for update on what is going on.
Told it will take a bit, but will be sent out.
Get contacted that there is no inventory.
Asked if I want refund.
Waiting......
It is now 9/20/18, 57 days since this has started, and I have no idea if I will ever get a refund.
I have been a loyal Samsung Customer. After all this, what do you think the odds will be of me buying or recommending a Samsung product?
Very Frustrated
Andrew Swope
417-425-0957
My 18 month old washing machine leaks. I have had a technician out and they could not find the problem. They said they would return if there is an issue within 30 days at no charge. The next time a load of wash was done the machine leaked again. The service people said they would not come out again. I have called Samsung 4 times. I have had 4 service numbers, the last one being 4141470513. When can I get an answer to my problem. I would never recommend Samsung in the future.
Dear sirs,
in July 2015th we bought Samsung G318 Galaxy Ace4 Neo Duos phone in Russia. In July 2018 it exploded in my Mom's hand bag! Samsung Russia office has confirmed that do not have any responsibility as the service period is over! but noone advised that the Samsung products in some period of time become dangerous for life of grown ups and children! (the phone exploded in the car where were my Mom, Dad and their small Grandson! who would be responsible for that? we've applied to Russian office of Samsung service support but got unsatisfactory answer. If teh problem cannot be fixed we're going to apply to the Court and mass media (both in Russia and in other counries) so more people could understand the danger and the way Samsung works with customers comlaints.
Waiting for your reply. If the information we've sent to Russian office and their reply is requested - I can resend everything to the address indicated from your side.
How can I send the claim to the Central Samsung Office in Korea?
Worst Customer Service ever! There is always something came up with my order! I had to cancel it 3 times. First time, they said payment did not go through (which I had checked my credit card before I placed the order and I had enough credit to buy it!) Second time I ordered, they said credit card billing address and tv's billing address does not match so payment didn't go through again! so I ordered 3rd time, this time with Paypal, and it kept in "in process" for days, and they told me they are going to create a ticket for this issue and customer service going to take care of it. Which they haven't not taken care. This is the fourth time I'm canceling and I'm placing the same order. It has been 3 Weeks since I start trying to buy this Tv and yet they still can not figure out what is wrong. Definitely not happy with my ordering process! I'm not even sure if I'm gonna be able to get it....
I purchased a Samsung J7 Prime in February 2018. By August the screen home button was not working. I contacted Samsung as my phone was still under warranty. Samsung in the US sent me an email claiming that my phone was not under warranty and I had to pay for the phone to be fixed. If my phone is under warranty why is this Samsung office lying by saying its not and refusing to fix my phone. I have attached the email that was sent by Samsung along with my online receipt verifying when my phone was purchased. I need my phone fixed or replaced as it is under warranty, it is unfair that Samsung refuses to honor the warranty agreement and is wrongfully charging me for the fixtures on my phone. Please help me get my phone fixed.
Very unhappy with Samsung I don’t think I’ll ever purchase anything from them again. Bad customer service and horrible product I haven’t even had 2 years yet. Smh
I am a fan of Samsung products, I like Samsung electronic devices very much. I have been using Samsung smart phones since Galaxy S7 edge. However, I was not having as good experience as before on the service issue happened to my Galaxy Note 8 recently.
I bought my Galaxy Note 8 in Dec 2017, I was satisfied with the performance until May 2018. I found color difference on parts of the screen when presenting the same picture. Therefore, I raised service ticket 4147504980 on May 19th and mailed my phone back to service center in Texas. From the service record, the solution was screen replacement.
I got my phone back on Jun 5th, the color difference issue was solved. However, I found a bad pixel on the left bottom of the screen which was not there before. This was an unexpected issue, because it should not pass the functional check before sending to me. As a result, I raised a new ticket 4147625493 and sent my phone back to service center for the second time. The solution was replacing the screen as well for this time.
I got my phone back again on Jun 18th, the bad pixel issue was solved. I was hoping the phone should be as healthy as before. However, two weeks later, my phone dropped into water when I took pictures besides the pool and I pulled it back immediately, but it wouldn’t power up when I checked the phone later. Since Galaxy Note 8 is IP68 water proof, I was sure the phone could survive it, and the problem might be caused by other issues. So I raised another ticket 4147813124 on Jun 30th and sent my phone back to service center for the third time.
Unfortunately, this time the solution of issue was “unrepairable” due to liquid damage. I was shocked by the result because the Galaxy note 8 is waterproof and I have been using it with wet hand or even in the rain with no problem before. I called online service several times and they even raised my ticket to upper level case management team, but all answer I got was liquid damage was observed so they could do nothing about it. I am nowhere now asking for help, so I am trying writing to you if you could help me with it.
My concern is that since my phone was repaired by service team for twice (one of them is unexpected due to screen with bad pixel was replaced to my phone), which means the phone was opened for at least twice. Therefore, the capability of waterproof may be impacted due to multiple times of screen replacing and phone is not sealed well.
To sum up, Samsung service has made a mistake on the first service repair, and then refuse to admit that opening the phone will impact the capability of waterproof. This is not acceptable. Becareful with Samsung products next time.
We bought a new Samsung UA43NU7400JXZK (4K) 43" iDTV (Serial No. 05PH3NDK500803) from Broadway Hong Kong on 3 July 2018. It was delivered to my flat and installed on 7 July by Samsung staff. Just after less than 3 weeks, there was no image appearing on the screen. Samsung technicians came twice to fix the problem by trying to replace two (2) major circuit boards, one time each, and all failed. Samsung Hong Kong told us that the next step is to replace the display panel, but without guarantee that it would work. We asked if Samsung to replace the whole tv set but was rejected.
We are very frustrated and disappointed that our new Samsung tv set be broken down within 3 weeks. To fix the problem, the major circuit boards were tested and replaced by trial and error method, and the display panel being planned to be replaced. The tv set body and the major components were and will be disassemble and then assembled in the maintenance visits. We believe that these maintenance activities would greatly degrade the quality and life time of our new tv set. We therefore strongly request Samsung to reconsider to replace a brand new tv set for us!
Looking forward to hearing a good news from Samsung!
Bought a Samsung refrigerator two weeks ago because our other one went out after 8 years, and after two weeks the freezer stopped working. Purchased the Samsung at Sears and have to wait a whole week before we get a new one. Very disappointed with Samsung and Sears. Our food tha was ruined should also be warranted but they don’t do that. Never ever purchase a Samsung again or shop at Sears.
I have a Samsung s7edge that has been submitted for repair for the third time the issue has not been resolved. The technician replaced parts on the phone and the issue reoccurred. I spoke with a lady who assured me that the issue would be corrected but to no avail she refused to contact me by email when the phone was received. She was from the office of the president. This phone was sent from the office of the president new in the box and has been sent in for the third time. Samsung has the worst customer service and will lie to you to pacify you. Samsungs office of the president is a joke because they do not care about the customer The ticket number for my product is 4148014088.
I purchased a sansung washeo and dryer in May of 1917 frin /sears,
Last weeki the dryer lit up but would not dry. A year andless than 2 months. I called Sears dervice as I have purchased all my appliances from Sears for more than 50 years.
I also asked that they checki my washer, worked find but asked thyem to check it.
Thy charged me the price quoted when I objected to the higher price, without a proble,m. Washer was fine. Charge was bi
biled by sears. A computer diagnosed the problem with the dryer. Technition took the machineapart and took out a small metal round part and the metal part nect to it and said problem was metal on metel. He replaced the part put together the machine. It worked charge $362.38. He offered me a years service for %)_ mo for a year offering to$181.20 if I agreed. I did the Math. It would have cost me $600- plus the repaircost. O dod the ,ath and declined. I could probably buy a new dryer each year. Man was polite accepted my credit card and I received a receipt by Sears.
He told me to not overload the machine or put heavy items in it. I do do this. I did not abuse the machine and feel cheated. A dryer should last more than 13 months. I would like some justice from your company as this is your machine and have every attention to bring this to the attention of my local politioions anmd media and local agencies. I am elderly and feel I was not treated fairly. Sers service seems very different thaj it once was.
Eloise Litman 682 rt 306 suffern NY 10901 845b 354 2644 I will also contact my credit card ccompany
I have spent 3 hours on the phone taken my phone to the "authorized" store, had the people at the call center taken my phone over from their end pushed all kinds of buttons Best But pushed all kinds of buttons and my phone does not work but NOW they want me to send them my phone because they can fix it. I am so not liking Samsung or Sprint very much right now. I have a J3 Emerage CHEAP replacement phone because I broke my good phone. They keep asking me to do more and more instead of just honoring the the warranty REALLY SAMSUNG REALLY. I have done NOTHING to the phone it has an error on it that will not come off and was told by the "authorized" store it does not work. So who is lying
I just purchased two Samsung Galaxy J7 V phones from Verizon store in Huntingdon, Tennessee on Saturday 7/21/2018. I have been back to the store for a bunch of assorted problems with both mine and my wife's phone. The problems were from the notification LED not working (which I found out after they tried to get it to work for 2 hours that it just doesn't have) to the alert sounding every minute or so. We made our peace with all this until I came home yesterday (7/24/2018) and found the camera glass that is recessed into the back of the case was broken. We are both in our 70s and are not rough on things. I carry my phone in my right front pocket like I have done for years and have never had a problem. Me and my wife have both had a Samsung S3 for several years and they were great. We have always liked Samsung products and were surprised that this new phone seemed to be so inferior. I went back to the Verizon store to see what it would cost me to trade up to phones with a notification light and hopefully better quality. With the damage my phone had it would cost me about $500.00 up front and $30.00 a month for 2 years. My wife's would be $50.00 up front and $30.00 per month for 2 years. This seems excessive considering we have only had the phones for 4 days. Don't expect Samsung to do anything about any of this but I had to vent. This is the first customer complaint I have ever filed.
I purchased a Black Samsung Galaxy Tab E 9.6" 16GB WIFI Tablet brand new in July 2017. May 12th It stopped working so I sent called in and was told how to get it replaced. I emailed Proof of Purchase three times and Extended Warranty that I purchased. Samsung replied it was out of their 1- year warranty. I told them it couldn't be since I only had it 10 months. They found the error and updated my file (they were looking at date it was made by manufacturer not date I purchased it). A part was ordered but then I received an email saying the part was unavailable and they'd be sending my Tablet back unrepaired. Well, this was unacceptable. I called and told them it was not my fault the part was not available. They agreed to replace it. Today, 10 weeks, 10 phone calls and loads of email I still do not have my Tablet. The last Request# was 0011501692. I purchased this Tablet in good faith because I have so much other Samsung products but this is really not acceptable nor is it fair. Is there something you can do???
Thank You,
Mary McClain
706-394-4531
chavileigh55@gmail.com
I have gotten and samsung tab E from AT & T on nov 14 2017 ,I used the tablet for about 2 months ,it started messing up BADLY, ( 5) I was informed by AT& T that it was an Samsung problem due to factory warrant, I call the service department got it shipping to them it was repaired twice came back to me, within a 2 days ( each time ) started messing up over and over by going i to safe mode , the service kept placing it on the machine and running test , service department it was said it was Okay, if it was ( okay why did it keep going into safe mode.I was informed by replacement department that ,they had (NO SAMSUNG Tab E -- NO STOCK THAT I WOULD BE GETTING A REFUND CHECK OF $ 215.00 at this time I have NO TABLET OR NO REFUND EITHER ) I still under contact with AT&T , for me to get cleared of the contact I have to pay $ 129.00 that is owned
SUGGESTION : 1 , REFUND AND OR GET A SAMSUNG TABLET IS S3 FOR REPLACEMENT AT NO CHARGED TO ME OR AT& T
2. I WILL BE FILING THIS COMPLAINT WHIT MO AG OFFICE AND FTC ,BBB FOR YOUR ACTION
YES I HAVE ALL THE PAPERWORK AND EACH I HAD TO SEND IT TO THE SERVICE DEPARTMENT !!!!
YOU CAN CONTACT ME AT 573-694-3887 OR 573-690-5914 ASK FOR CARL OR SHEILA DEDRICK FOR OTHER PAPERWORK
I have a Samsung Galaxy J3 eclipse and it SUCKS!!!! It took 2 full days to charge. I used different charger and got the same results. The battery life only lasts 2 hours and takes FOREVER load a page. You can only have 5 apps and 30 pictures/videos before it runs out of storage. It is a TOTAL waste of money and you should NEVER buy it. I am SO disappointed.
We purchased a Samsung phone in Aug of 2016. Phone worked great, no problems at all. Then Samsung sent out a forced software upgrade in February 2018 that completely bricked the phone. I contacted customer service after being told by Sprint that there was nothing they could do because it was a software issue. Samsung told me to mail in the phone and sent me a label. I was made aware there would be a charge to assess the damage because it was out of the one year warranty. After checking my phone they confirmed the mother board had been corrupted and wanted to charge me almost $600 to replace the board that was corrupted from THEIR software update. I asked how their upgrade was our fault and my responsibility to pay for? The representative just kept saying it is out of warranty.
My phone was fine, no drops, cracks damage of any sort until they sent out their upgrade. It almost seems like they sent out that corrupted upgrade intentionally to damage phones to force people to spend more money. My phone isn;t even paid for yet, but now is just a hunk of junk $700 paperweight because this company does not stand by their products in any way!! I will NEVER purchase another SAMSUNG product again. Guess I'm switching to APPLE from now on for all five of my phone lines.
I have called several time since march. now I am being turned over to collections by Samsung finance. I purchased a Samsung s9 because I received and email for preorder in march, when I took it to tmobile for a trade in for my Samsung s7, I was told I had to return it to Samsung and get tmobile and I returned the phone fedex . I have called Samsung several times and they have told me the phone was received. I have told Samsung finance that several times and now they are messing up my credit with a 500.00 bill. what else can I do my email is leanna12003@yahoo.com and my number is 708-705-2378. please help me get this resolved and closed and my credit taken care of. thank you
I wish I can give Samsung customer service a NEGATIVE 5 stars. I've spent the last 2 weeks trying to get my cell phone sent in for repair. I have sent in my proof of purchase, documentation from Verizon stating that the phone isn't stolen and still no resolution. I've done everything Samsung has asked me to do, and all I'm asking for is a return address to send my phone out. Which means I'll be without a phone for an additional 3 to 5 working days. I'm not saying that the people who work for Samsung aren't good at what they do, but their policies and procedures don't work. Their problem is systemic, mean while the customer suffers.
21 June 2018 Elizabeth Seymour Email: sargeantl@bigpond.com
Managing Director
Samsung Electronics Australia
3 Murray Rose Avenue
Sydney Olympic Park NSW 2127
Re: SAMSUNG AUSTRALIA -SERVICE REQUEST 4259751836
Thank you for email dated 14 May 2018, regarding my faulty Samsung “Gearfit 2” watch returned for repair for the second time, on 04 May 2018.
In August 2017, I upgraded my Samsung Galaxy mobile phone to a Samsung Galaxy 8, via the Woolworths Mobile retailer. As a result I received the Samsung “Gearfit 2” as a bonus for purchasing the new Samsung mobile telephone. This is the fourth Samsung mobile I have purchased over the past years.
On 9 March 2018, I returned the Samsung “Gearfit 2” to your Samsung Technical branch at Parramatta, as the device was displaying a message that the back casing of the watch required wiping as the readout on the screen incessantly wanted to read my heart rate. About this time the rear casing of the device became dislodged.
The warranty repair was finalised on 13 March 2018, with the billing number quoted as (4256272323) and the service report stating:
DEFECT DESCRIPTION: - Battery discharging – Exposed heart rate sensor.
REPAIR DESCRIPTION: - Replaced PBA – Battery – Rear tested OK
From the date I collected the repaired device it operated according to its specifications, with the exception that the device required re-charging on a daily basis, which concerned me as I was under the impression that this device did not require re-charging on such a regular basis.
Approximately on 10 April 2018, I noticed a dark patch at the top right hand corner of the face of the watch. I didn’t take much notice of this until I noticed it never cleared. The device continued to operate as per its normal specifications, but still maintained the dark patch on the top right of the screen.
On 23 April, 2018, I was a passenger in my husband’s vehicle travelling to the North Coast. At the start of our journey the device was still operating, apart for the aforementioned darkish patch at the top right of the screen.
Approximately 2 hours into our journey, whilst seated in the vehicle I noticed that the “Gearfit 2” screen displayed a white line running slowly from the top of the screen to bottom of the device. At first this line was very slim, but over the next few hours, whilst still seated in the motor vehicle the line became wider. After short time the device completely malfunctioned.
Upon my return to Sydney I attended the Samsung Office at Parramatta to have this device serviced. I fully explained to the Service technical officer what had transpired with the device whilst I was seated in my husband’s car.
On approximately 7 or 8 May 2018 I received a call from a young man who informed me that the service technician had advised that the watch had experienced damage not covered under warranty. I immediately questioned this assumption and was not satisfied, as I had not damaged the watch in anyway. I informed this person that the device had been repaired approximately 3 weeks prior under warranty and I requested to speak with a supervisor.
He advised me that a Case Manager would be assigned to me which would take approximately 48 hours and they will call me to discuss the repair. At 1.51pm on 11 May 2018 I received a call from one of your staff members named Brian. I had left my phone at home and was not able to return his call. Brian called me again at 12.10 pm on 12 May 2018, and as I was indisposed I was unable to take the call, and left another message for me to call back.
I rang back at 2.20p.m that date, but due to the lengthy wait time I terminated the call. I rang again at 3.30 pm on the same day and asked to speak with Brian. I was told Brian was unavailable; I left a message for Brian to call me back.
I rang on Monday at 10.16am and spoke with Janei. I explained to her that I was returning Brian’s call and I would like to speak with him. She said I will just put you on hold and to ascertain Brian was available. When Janei came back to the phone she told me Brian was not available and she would attend to my call. Then Janei proceeded to tell me what I was already told nearly seven days ago with no resolution. To say this made me very angry which as an understatement!
My assigned case manager was always too busy to speak with me so now I had another person telling me I had damaged my watch and there was no further resolution available to me. When I commenced to inform Janei that I did not damage my watch, she commenced to start calling me “Ma’am” which I found to be extremely condescending. This condescending tone in her voice I found to be insulting and extremely patronising and very unprofessional. I continued to remind Janei that my name was Elizabeth not “Ma’am”. I asked Janei for the General Managers name which she refused to supply to me. She stated that she was not allowed to provide that information.
I expected a more professional approach to a customer than what was provided to me by your staff member Janei. I found her manner very dismissive to my concerns, and in fact her customer skills were appalling.
Over the past few years, my husband and I have purchased three Samsung mobile telephones, coupled with a very expensive Samsung television purchased in 2017. I have grave concerns, emanating from my recent experience with your Technical staff relative to my current issue, as to the level of professionalism I or my husband may receive if we have any further problems with our current Samsung products.
I will strongly reiterate that the “Gearfit 2” device was in no way damaged by me or any other person, no only from the date of receiving this device in 2017, but from the 13 March 2018 when it was returned to me after being repaired under warranty. The only defect noticeable to me was the small dark patch at the top right of the screen which I had noticed on or about 10 April, 2018. In fact the device had not been worn by me, four to five days prior to leaving on our journey to the North Coast and up to the date of leaving, the device was operational, apart from the continual need for the device to recharged on a daily basis.
The very minute scratches on the metal casing outlining the face of the device may have been caused by a small and light bracelet I wear on my left arm. It also might be noted that there is no damage to the face or band of this device.
In closing, I wish to be made aware of what evidence the service technician availed himself of, to arrive at the conclusion that I had “knocked” or damaged the device, either by my neglect or my omission.
It might be noted that my husband had an issue with his Samsung ‘5’ mobile telephone some weeks ago. He attended the Technical centre of your offices at Sydney Olympic Park where his mobile was examined by one of your service technicians, as the phone was unable to be charged. This technician informed my husband that his preferred option was to purchase a new Samsung mobile telephone. He further advised my husband that the charging port was damaged and the mobile telephone was now unrepairable. Upon his return home, he utilised another Samsung charger, and found that this charger fitted the charging port and that the mobile telephone was able to be fully charged.
Does this experience call into question the abilities and knowledge of some of your technicians.
I thank you for taking the time to peruse my letter of complaint, and sincerely hope that you can assist in rectifying my present situation.
Yours faithfully,
Elizabeth Seymour
Further Feedback
On 10 July 2018, I finally received a call from Brian from Samsung Customer Service who left a message on my phone. I returned his call the following day, 11 July 2018 at approximately 9.10a.m. When I returned his call he said to me “firstly I would like to apologise for not being available” “but we are very busy and that’s not your fault”. Really! I don’t care about your availability it’s about the poor service and the attitude from the customer service team. Brian continued, with letter in hand “Now I want your feedback” “Oh and the decision still stands”. Why ask for feedback when you already have my letter? I asked Brian has your Managing Director read the letter I addressed to him and he said “No! I will forward this onto him if you want”. Yes please Biran as that is who it was addressed to and cc to your Service Manager.
My dealings with Samsung Olympic Park have been atrocious. The complaints are handled poorly and without professionalism. I will no longer purchase Samsung products because of the poor service I have received and I will continue to tell people about my poor experience.
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