Samsung Complaints Continued... (Page 5)
618+ reviews added so far. Upset? Call Samsung corporate: 973-601-6000
RE: SAMSUNG GALAXY S4 – REPAIRS: JOB NR 101145. I, Bryan Viljoen would like to hereby lay a complaint regarding my Samsung Galaxy S4 that I gave in for repairs. On Monday 4 January 2015 I took my phone to Dion Wired in Kolonade, Pretoria for repairs. The phone was having trouble charging, did not read the Sim card and just went off whenever I opened any application. Dion Wired informed me the phone will have to be sent in to Samsung repair center, they did not have the parts to fix it inside the store. They lady that helped me at that stage has since resigned and numerous promises has been made to inform me on when it would be ready for collection. I was told it could take up to 2 – 3 weeks and I can contact them to find out if it has been sent back from repairs.
The service at Dion Wired has been very bad and from talking to about 5 different employees no one could tell me anything. I phoned Samsung repairs center to en-quire just to be told that the phone was fixed and sent back. I received a message that I can collect my phone after about 2 weeks. I switched it on inserted my sim and got a message saying the phone has a virus and from there I could do nothing on the phone. They said the PC board was replaced but it was in a worse condition as when I gave it in the 1st time.
I took it back to Dion Wired in Kolonade Center and they said they will send it back to Samsung repair center and inform me yet again when it will be ready. I have been to the store numerous times, I have tried calling them at least 1 x a week and all I get is, the phone is not at Dion yet. Many attempts to get in contact with Samsung repair center directly failed and promises was made every time. My phone was at Edenvale and at one stage I was told my phone could be lost, they could not track it to where it was located, after that another employee at Samsung informed me that they do have the phone they just don’t have the correct parts and did order it. I waited another week and followed up after which they again gave me a few different reasons as to why the delay.
It has been almost 4 months since I first gave it in and I had to buy another phone, seeing that I use my phone for work and no one could give me a guide line as to how long the process will be. I not only enjoy my Samsung phone and wouldn't until now recommend any other device. I have been a client with Dion Wired for many years and have records of purchasing with them. I own more than one Samsung TV, other appliances (fridge, microwave, surround sound, Tablets) of Samsung, I bought Samsung phones for my children I convinced my whole family to switch to Samsung and I am not just disappointed in the service I have been receiving but it is extremely frustrating and UN-acceptable. My contract is due for upgrade in less than 4 months, but have been paying for my phone / contract the last 4 months and I don’t have my phone, I bought a Samsung mini pocket phone, thinking it will only be 3 weeks at most and 4 months later this brand new phone is hardly ever working.
I again followed up with Dion Wired and Samsung 24 March 2015 and finally got some help from Samsung Repairs telling me according to the system my camera is faulty, (which was not faulty when I gave it in the 1st or 2nd time) and that would be fixed very soon and they will inform me when I can collect again unable to give me an estimate time. I want Samsung or Dion Wired to either give me a new phone. I have been a loyal customer never miss installments but this is really an acceptable. I would like feedback on this matter ASAP or I will take this matter further, I will take this matter further with my lawyer since this matter is getting out of hand. The service I received is poor, no one can ever give me solid feedback.

Dear Sir/Madam, I want express my extreme dissatisfaction with the service or lack thereof from your customer service unit. It is now approaching 10 months since I took in my broken phone for the repair of a cracked screen. It was only when I went to MM ALL Elect to collect my repaired phone, that l was informed that it had been stolen during a robbery. Therefore you did not even have the decency to advise me telephonically that my property had been stolen while in your possession.
Be that as it may, your poor service worsened when it has become a monumental battle just to retrieve the monetry value of my device or a new device to replace the stolen one, in good faith. I want to make it very clear that I do not want a random refurbished device, because it is not my property. I have waited for resolution and exercised a lot of patience regarding this matter. I require an expedient response, no later than the end of this week, as to whether I will receive the monetry value of my stolen device or I will receive a new one. Short of the abovementioned, I will have to escalate the matter to the legal resources available to me.

we have a samsung washing machine thats gone wrong (under 2 years old ) there engineer came out said he will order the parts and comeback and fix it ., the following day samsung called and said the machine will not be fixed , so we could have a replacement or refund the they told us the refund would only be 80% . we decided to have the replacement only to be told its upto 10 working days to go though head office and the wait for delivery , this was not on so will asked for the refund , again same amount of time to wait. .we will be without a machine for 5 weeks and we have 3 children WE NEED THE WASHING MACHINE, the service we have had from samsung is crap and i would advise people not to buy this brand.

Brand new washing machine 10 days old leaks from door seal. reported problem to Samsung Customer Services three times over the course of two days, informed during each telephone call that an engineer would ring me back to arrange a time to attend - still waiting for that call. During the third telephone call I was informed that they were ordering parts (strange when no one has inspected the machine and surly an engineer would have on his van a simple door seal). This is the third new Samsung washing machine which I have purchased, no complaints with the previous two machines but this will be the last time I buy a Samsung product. The call centre is located abroad and the staff are polite but barely speak English. In my opinion Samsung really need to improve as the service they are giving is non existent.

Conviction Motor DG96-00110a. THIS MOTOR HAS BROKEN DOWN 4 FOUR Times IN THE LAST YEAR AND HALF, three time in the first year. are there any recalls on this motor, or am I just stuck with another lemon from Samsung. this range is not two years old, 'How Sad".

Have a TV that is not the top of the range latest 1 and am getting no help whatsoever with sorting a problem out with it even tho I've not had it very long and it was a new TV when I brought it.

I contacted customer service very unhappy and still waiting for higher management to contact me. Bought a washing machine two months ago and had to call the engineer out as it was putting holes in my clothes. Engineer found the problem within five minutes. The biggest part of machine needs replacing. I asked for a new washing machine but as it is more than 28 days old I can only get a new part fitted "free of charge". I will not be recommending my family or friends to buy Samsung as customer service is rubbish girl kept saying sorry can't understand you!!! Please reply one unhappy customer. The local engineer was lovely and very understanding. If the washing was older I would have been happy to replace with a new part but not when its two months old.

After waiting at least 20 minutes for Samsung technical support to answer my call and then go through another 20 minutes of useless testing and 1 reset to no avail I was informed that he had to answer other calls due to the fact that they had trouble with their servers. When I asked him how long it would take to get it fixed he said asap, maybe a day or two. My actual problem is that when using my Samsung smart hub TV ue40d7000 luxxu to connect to Netflix and bbc I player I get network problem. Please try later. Connection to the itv player and the web is ok. I Have no faith that Samsung will resolve the problem soon.

My Samsung S4 from Sprint caught on fire while charging. Upon returning the phone to Sprint I was told all S4's the catch on fire have to be returned to Samsung. On Jan 12 2015 I returned the phone. It was returned to me 7 days later with all major components (including PCB) replaced. I tried to activate the phone with no luck. I took the phone to the local Sprint store and was told that Samsung had changed my IMEI and the new one was not on the Sprint network. The Sprint rep told me I would have to contact Samsung. As of today (2/23/2015) I have called Samsung 19 times with over 30 hours on the phone. The first obstacle is to get to the 'executive team'. This is the code name for the product liability group. The 1st level support team is trained very well not to let you reach the executive team, but this is the only path to reach that team. Of the times I have got through to them I have been told that the technician made a mistake and they would fix it, that is was a sprint problem, and finally that it was my problem. Another common response is that they will call me back. It is clear Samsung will never resolve this issue. Meantime I have bricked phone that I continue to pay for every month. On 2/7/2015 I filled an official complaint on Samsung's website. As of today (2/23/2015) I have received no response to this complaint.

My device Samsung galaxy s GT-s7562 imei number 352985054708470 using in Lahore Pakistan of Samsung green tech warranty exp in dated 14/06/2014 now my device have a minor problem is out going call is okay incoming calls not okay after restarted device will be okay incoming and SMS received after ten min incoming call n SMS not yet. I will go Samsung green tech office Alhafeez plaza main boulevard Lahore Pakistan telling them my device problem and receive my phone giving me receipt n job no 39225 date 10/02/2015 they tolled me checking and repairing process with in 4 or 5 working days today is 20/02/2015 i just asking them what about my device n job no 39225 responding is amazing attitude now they should reply me in SMS.
"Dear MR ASSAD S, Please collect your device from green tech service centre against job no 39225.thanks you for visiting greentech service centre. good luck."
After this message i called senior officer Bilal cell no 0301 8596611 about call duration 4 min he tolled me your device n job no 39225 not cleared yet. dear official tell me where i am going for repairing. they should waste my time 11 days including my calls n visits this is very wrong about ur company brand i requesting you please help me about my device.

I have had my Samsung Range for 4 years. In the last four months ...food I have baked hasnot cooked as it should. I tried to calibrate the oven. I failed. I called Samsung Support...what a waste of time that is...you talk to someone away from America, who does not know the language or understand American values or lifestyles.....that was a big mistake!! He told me "how to fix it" which was so incorrect I worried about damaging the solid state controls. Why do they put support people in a position to help people when they don't know what they are doing? I called a Samsung repairman. After 1 1/2 hours and $145 later, he tells me nothing is wrong with the oven....but, I must make sure the oven recycles to the set temperature at least 3 times to pre-heat the oven. That takes 20-25 minutes of electrical energy and my time. It was not like that before. Not only that, but it does not let you know when the correct time has been reached, even after 20-25 minutes. I have never been so disappointed in an appliance for which I paid almost $800. I will never buy another Samsung item...no matter what and I will tell all my friends also.
I have four grown sons...so I do know cooking....And I have had stoves which lasted 17 years, 14 years, and one I sold my son which is 30 years old and still going strong. Can we ever get a good product made in America with made- in- America parts again? Shame on us for settling for this market environment we are now caught in !!!

Samsung customer support is managed and operated by fucking morons. I have made ten fucking calls into there from level 1 to managers and none of them will fix any of the problems to a samsung mini4. the phillipino call center is stacked with support personnel that do not understand or can speak english let alone solve your problem. Samsung sucks i wish i never bought their phone. Samsung support is nonexistant and is staffed by morons and phillipinos that do not speak english.

Dear Samsung,
On 17th of July engineers from Samsung(greater Noida), took my ac for replacing the compressor. It is almost a month delay I am not getting any support from Samsung. This will be my last email to Samsung ,if any necessary action is not taken I will register a comlplain in Consumer forum and will make sure that Samsumg pay a huge compensation for the worst service ever.
I promise that from nor onwards I wont be using any of the Samsung product.It may be affecting Samsung but atleast I will be happy to not use product of that which which dont not believe in customer satisfaction
Madhur
9971146071

I would like to register a complaint in relation to a laptop I have which has never worked due to a manufaturing fault as confirmed by an engineer whom I asked to look at it for me. My laptop is currently with your repair centre in Dublin under warranty. I would like this laptop replaced for one that actually works. It was very expensive and has never worked so it is of no use to me. My samsung customer reference number is: 2115042503. I look forward to your response asap.

I have naught a laptop less than 3 months ago from Argos for my mother who only was going to use it for YOutube purposes to watch program's on.
The laptop was probably used once a week for that purpose. Now in less than 3 months the laptop would not start and kept switching off. I called the number on the warranty leaflet provided to me upon purchase and to my shock I was talking to Cairo call centre. The advisor told me it sounded like a software issue that could be resolved under warranty. The advisor arranged for me to have the laptop picked up and taken to a local business who works along side Samsung to resolve is. This is where the poor level of service, inconsistency, unprofessional behaviour started. The man who came to collect the laptop was vey unprofessional and told my mum just to sign the sheet he produced to say he is taking laptop away. My mum at that point did say she needed to get her glasses so she can read what she is signing but the man assured her by saying that there was nothing to worry about as her laptop is under warranty and its just a case of her signing him to take it. Little did she know that it stated on the bottom under terms and conditions that there will be a £ 85 charge to take and diagnose issue.. Not only he didn't point it out even when asked but the advisor in Cairo call centre did not mention any charges either. The laptop was taken even though my mum was so worried about fingerprint and damage that could be made without her presence as she is very particular about her laptop and doesn't allow anyone to use it or touch it as she looks after it as if its a baby. We eventually received a txt from the servicing team to contact them( again would of liked a call not a txt demanding us to contact them) as I was at work my mum made the call. They told her that there was an issue with the software and that they will need give her a quote to repair once we pay the £85 pounds. My mum wanted to contact me and Argos first before she made any decisions.. After speaking to Argos my mum called back the servicing team to find that another member of the team and was then told that not only was there a software issue but an hard ware issue and now water damage. My mum said it was impossible for this to happen as she doesn't even allow herself to have a cup of tea next to the laptop. As my mum was trying to understand the fault the members of staff were being very rude and aggressive and unhelpful. In the mean time I called up from work not knowing my mum called. I was then told that there was a corruption and water damage. I at that point like my mother said that the water damage was almost impossible. They were very rude to me. I asked how much it would be to repair and I was told that they were unable to tell me until I pay the £85 well why not...????? Who does that! The conversation that took place with my mum and myself and them on the same day on 3 separate occasions were very inconsistent. The story just kept changing. The level of attitude from the staff was appalling. I spoke to the number I originally rang when got through to Cairo and on this occasion spoke to someone from the uk team. He was very understanding but I asked if he could get all the calls that we're recorded with the servicing team so that I can make a formal complaint. He contacted them and to my horror they said they only spoke to me once and didn't speak to my mother at all when actually they spoke to her twice more that me. It was convenient that they didn't have the recordings of that conversation. I am extremely unhappy and will take their as far as I can as I know that there was no chance of water damage and as for corruption... How? I wouldn't of minded as much if it wasn't under warranty or brand new, the service level provided was acceptable and Samsung wasn't a big brand but there was no empathy at all no GOGW .

Re Samsung Front Load Washer: Bought May 2010. I am very unhappy customer. I bought this washer to have upstairs, so I wouldnt have to go down cellar to do my wash. I can wash in it , I use fabric softener (downey) but I line dry my clothes and they come out stiff and hard. You wouldn't use this towel to dry on. I have had a service man here and he says it washes as it is suppose to. He also agrred it wasn't soft. I have called and gotten suggesti0ns which I have tried, nothing helps. They are also recommending that u hang clothes on the line to save energy. If it is necessary to dry these clothes in a dryer I should have been told that before I purchased it.. I don't do much wash as I am alone. If you can't fix it, I wish you would take it back and let me get a different machine. I have a top loader in the cellar and I dry those clothes out all the time and they are soft... Is there some way I can get a different machine? This one is hardly used. I purchased this machine at Lowes in Hornell, NY
Rita Partridge

Respected Sir,
My name is Vishal from Rajkot. i visited Samsung authorized service center located at 3, jitendra Lodge Building, 20 new Jagnath plot, Dr. Yagnik Road, I have two Samsung mobile phones and having problem in both of them so i went there with my friend and take a token but there executive told me to take two token for two mobile which both were mine and they talked to me rudely and i have to wait for long time and there was not enough facility for waiting the person. there was AC but it was switched off and there were 6 counters but only 3 counters were open and for other counter no one was for customer solution .
I am not satisfied with this so i am complaining you about it to do improvement and do immediate action on it

I have purchased one Samsung Laptop NP -R418-DAODIN ZLDY93DSA00121 on 11th November, 2009 . But suddenly it became dead . I went to Samsung Service Centre at Bhubaseswar M/s SPRIMON TECHNOLOGIES , Plot no. 100, Saheed Nagar, Bhubaneswar.
Work Order No. Nil , Claim No -- NIL dated 23/2/3013 . After examinaing the set they informed that the mother board has to be change and they are sending the requisition .
After few days back they informed that the mother board is not available and I will get only 10% compensation of my Laptop price. If any spare damage for any set, the manufacturer is liable to supply . Why the consumer will suffer for non avabiility of spare.
So I request you to please either you please arrange the mother board or give me at least 60 % compensation . Hope you will kindly approve my appeal and settle my case with proper logical and sympathiticate manner .

I have purchased a 42" Samsung TV in 2008 and it was used very little. After two years the TV would not turn on, had a repair man come. He fixed the power compacitor, as it noted in all the defaults on this TV. After a few months, the power supply went out again, repair came back, fixed again. He said if it went out again it would be my responsibility to have it repaired and paid for.
It again is out, appears to be the same problem. No power. I have been without a TV for 8 mos. now. Please advise or prorate my usage and send refund so I can buy another TV that is realiable. I pd. $600 for this TV at Circuit City.
Please respond as to how this will be handled. This is my second request and am disappointed that I have never heard anything. At least be courteous enough to reply.--Linda

Had a Samsung for only 5 months and have had nothing but problems. Bought it brand new. Customer care needs to get together and get on the same page you get different answers and suggestions from everyone you talked to. They have me running from store to store to fix my problem and when I get to the stores and tell them the problem and customer care told me to come the employees look at me and say customer care said that.!!!
Customer care sent you!!! So what customer care says and suggests the att@t stores are not on board with. So I have got nothing resolved. Just wasted gas running. I will never recommend att@t to anyone again and will rip all att@t products out of my home. The u verse my phone, and Internet. I am done!!! There is no point to this complaint I am sure probably wont hear from anyone!!

I purchased a Samsung Galaxy S2 and a vodacom contract on the 23/01/2012. On the 23/07/2012 I took it to Vodacom Customer Care in Sandton as they speakers were faulty. I received it back a few days later with a new speaker. On the 29/08/2012 just over a month later I took it back to them as it was turning itself on and off intitmitantly - they fixed the PC board On the 15/10/2012 just under 2 months later I took it back AGAIN with the same problem as above (29/08/2012) - still awaiting my phone to be repaired.
It is reaching the stage where it will no longer be under warranty and I will need to pay for all these problems. These problems are not normal and I believe the phone is faulty. Vodacom refuses to replace it and I am constantly without a phone as it is being repaired with factory default problems I am at my wits end. Please help with a solution to this problem. I feel that a premuim samsung product it should have been replaced by the second complaint (problem) and not just repaired, this seems to be a problem with this model as I believe.

we are not satisfied with the service that we been getting from best buy an your company, we have had this problem for the third time .it has been an inconvience for us we have two babys under the age of one we had to throw the food an formulas away now it happened on thanksgiving day again the same problem over an over again. If you were in my shoe I am pretty sure you would be upset .I feel that we have a lemon for a refrigerator and feel that since it happened many times that we should be able to get a new refrigerator.i dont see why we have to waite for the repair man to determine if we should replace this refrigerator.I thought that the customer is always right especially in this situation.I dont feel that we should have to endore another incident to happen again before you an the repairmen decided that I need a new refrigerator. I am really frustrated about this situation that has happen more then twice. we believe that samsung makes the best products an also have other samsung products. thank you christina correa

Please can you tell me the point of having a camera with a 26x zoom when shots taken at this zoom all come out blurred?
It's a terrible camera for zoom photos!
Yet us marketed as being great because of this!
Not at all impressed and will be leaving reviews stating this!
Karen

Dear Mr Simon Stanford, My Samsun Account No: 2115591293 I am writing you regarding my experience with Samsung Service Centre. I regret to say that I have lost trust with Samsung because of breach of trust and contract by Samsung Customer Service Centre therefore I would like to cancel my contract phone and demand compensation for the problems I have been facing because of Samsungâs Services. In brief, I have Galaxy Note N7000, which stopped working on 23 March 2013. I visited DK AVS London LTD (189 191 London Road, Mitcham, Surrey, CR4 2JB) on 25/05/2013 for repair of my mobile phone. I had been told that I will receive the mobile back with in 5 working days. I called many time after 5 working days and the customer services staff replied that they donât know when it will come back however they will let me know when it comes back. I received the mobile phone back on 8 April 2013 (after 14 days).
When I received the phone, it was unrepaired and the Services Centre Staff lied with me that its been repaired and check as working though there was no change at all and I had to give the phone back for repair again. However, the service centre (DK AVS) team told me that my mobile phone will be sent to other service centre on Tuesday 9 April 2013. I called the service centre today 12 April 2013 and the service centre staff told me a new story and that they couldnât send it on 9 April 2013 and has sent it on 11 April 2013 (3 days late). On my question to the DK AVS that why I have been given wrong information?, she said âI didnât know the procedure beforeâ(some thing ridiculous; the person on reception, who represent the company, herself donât know the procedures and giving wrong information to customers).
Its a shame that Big Company Samsung do not provided proper training to its staff. Please find the two jobs numbers below for you to investigate the issue: 1st Repair Job No: 518796 Date: 25/03/2013 2nd Repaid Job No: 518849 Date: 08/04/2013 I have been advised by my solicitor that according to Freedom of Information Act 2000, I would like to request you to answer the following questions in order to process my case: What Date and Time did the repair centre received my mobile phone from DK AVS London? What was the fault in the mobile phone? What date the mobile phone was first repaired?
What date the mobile phone was repaired and sent back to DK AVS London? Why did the DK AVS lied to me and handed over my mobile phone back to me on 08/04/2013 as repair and tested but actually the mobile phone was still not working and was unrepaired? Why I didnât get an apology letter until now by Managing Director? What is my right for my conversation? I hope to receive the above information within 5 working days. I would like you to take this matter seriously with high importance. I look forward to find out the result of my complaint and what compensation I am going to get for all stress and problem I have had because of very poor services by customer service centre.

We know you appreciate feed-back on your products. and we would like to comment on the above. In January we purchased the above Samsung 355e5c-a01 laptop with windows 8. we were told by salesman at JB HIFI Toowoomba that this laptop would do all that we wanted it to.
Our comments: This Samsung 355e5c-a01 laptop is slow, very complicated to find your way around, and full of unwanted apps. no doubt this slows the computer up. We are not new to computers. over the years we have worn several out! We have never had one Samsung laptop as slow as this and so complicated!
Would like your comments please. So far very unhappy with the product.
Charles.

I had bought a samsung plasma tv just 15 months back....but now thin dark lines have startd to appear on plasma scree.....we contactd the engineer and he informed us that they will have to change the panel and it will cost around 18000 rupees.........how can a person spend 18000 rupees on the repairs of a tv screen on a product of RS. 30000.......and besides that what if the screen again becomes non functional after 13-15 months.........so SAMSUNG being a top brand in the world manufavturing world class products....i request samsung customer care centre to kindly look into the matter seriously and take adeq.uate steps and do justice with us.....

I purchased a samsung 1080p plasma tv 2 years and 4 months ago from Future Shop in Canada.
Recently my tv developed a large black spot on the screen that grew before my eyes. Within hours the screen did not display a picture. Turns out a gas line had blown. At the time of purchase I bought an extended warrenty which I still has a year and half remaining on it and the tv its self cost 999.99 plus tax.. I received 850 for a refund.
In Febuary of this year I purchased a Samsung Galaxy Ace. Periodically I have to place my cell phone in airplane mode and turn it back in order to send text messages. The phone is so slow, it takes up to 5mins before it will connect to a call (even if there is full signal) or program... I have one app on the phone and purchased an android phone for the purpose of having apps. I am absolutely disappointed with Samsung products. I recently thought about purchasing a Samsung Galaxy III S however since my tv has broken I think that Samsung has to really prove that their products are worth purchasing

Serious customer complaint: My front loading washing machine is less than two years old. Without any rattling or noise the machine door will not open. It was very loosely loaded. Researched this on the web and found a huge number of Samsung complaints for the very same reason. Many thought this model would have been recalled. Tried unplugging it and then downed the electrical panel and neither worked. Sears would not cover it even though I paid them for it and paid them to install it. The machine has been used twice a month - not heavily used and only by the owner. It seems like criminal planned obsolescence. Workman stated that there is no sign of any abuse and it is very clean with no wear showing at all.
He said it is a part failure. It will cost me 206.11 to get this fixed and Samsung walks away with producing poorly designed products that they do not support. Sears walks away with their profits and cares nothing for customer service. Failure of the part # DC640232A is costing me 206.11 and I am requesting that Samsung send me a check for that cost. I have pictures of the failed part; the part; I have the workman's statement. Your immediate attention to this will be appreciated.

I bought a samsung refrigerator Model no RL67MCPN Model code RL67MCPN/XFA Ser no C95742BZ800060P S/N; C95742BZ800060P from a company in George Third Generation. From day one i was not satisfied with the unit as it's ice making unit was not working. I did report the matter with the sales person . He after two months send a local guy to my house. Armed with a bottle of super glue glued something and removed something from the ice maker , messing glue all over my worktop wich i can not remove. This account is also for you. He promised to order a new part as he is part of the design team of Samsung and will correct this problem in the factory. Samsung contacted me after a month that the part arrived. After 4 months this wise guy was waiting for the part. At the moment the unit is making ice behind the shelves not any usable ice. It freezes everything.
I am sitting with a very expensive unit that i paid good cash money for. The call centre just give me a number. NOTHING happens. Please advice.

I have purchased galacy grand in feb nd now its hanging too much....while playing games such as subway surf or temple run it hangs nd create a real meance..buying such an expensive phone with such prob...I thnk I hv wated my money, plss see this complaint and immediately take sone action to avoid such prob

The samsung exhibit 4g android jus came out in june of 2011 I purchased it nd aug 18 2011 from a certified tmobile store the phone is not worth buying and a scam and I wouldnt ever nuy a samsung anything ever again I wanted to exchange product I tell u why or pay difference for new one they wont ley other words I dont like it I have to buy a whole new one..a $300 phone I fucn mad nd ready to sue I wanna fight this cause I feel ttas wtong for one the phone shuts off freezes nd all type of other stupit shyt..they dont make it anuff ram memory on device so after downloading ur usal the phone is useless runs slow skips nd all tjese things I wont.
Mention but soon as I get my hands on a samsung complaint dept from tjem its on yhey gonna give me my money bac or a new product nd exchange for this garbage or i'll be seeing them in coyrt nd siring for more than this shits worst.i crap I gone thru cause this piece of crap scam...dont buy no samsung products they dont kno how to make things they jus ney like the charger compartment need nails to open..please dum asses...

I have bought a Samsung led moniter 15.6" on 8/09/2011 from Bansal Stanmart (india)Pvt. Ltd. Shop no.8 Deepshikha buliding 43 V.S.Bloc, Shakarpur, Basnat complex shakarpur delhi, India . some time problem i am not checked my LED in showroom. and sent to my home town Gorakhpur, UP, India. My family member installed LED but LED addaptor is not support. then they talk in service Center. they are also miss guide and suggest to talk were you purchase this LED.So they talk to delhi showroom and showroom manager says we are not making addaptor in my house this is company fault talk in customer care.
I have called up the Samsung Customer Care for resolving this problem but they are given properly answer . Iam really Frustrated with the Customer Care. I have wait for a Service Call !!!!

My 7 month old Samsung Infuse Model SGH-I997 mobile phone started turning itself off after being attached to the charger and/or the computer. Once the plug was removed the phone would either power up on its own or I would have to turn the unit back on. The purchase date was May 28, 2012 through Amazon.com. On January 3, 2013, I contacted Samsung customer service and sent the phone in for repair under repair ticket number 4117532029. Samsung denied my warranty claim. Samsung claimed the phone suffered corrosion damage due to exposure to moisture. This claim was untrue since the phone has not been subjected to any moisture other than the humidity of the atmosphere.
The phone operates fine other than the charging problem. I just change batteries to continue use. I purchased a spare battery and a stand alone battery charger. If the phone had true water damage then it would not operate at all. I'm disappointed to find there is no appeal process to contest this decision by Samsung. It seems Samsung pays a guy in Texas to say all the phones have moisture problems to same millions of dollars in repairs. Any moisture problem is actually caused by a design flaw from the manufacturer.
If this connection bay/port is subject to moisture damage from only exposure to the atmosphere then Samsung should have protected the bay/port in the design of the phone by having a rubber cover or door like many other phones. The phone cost $300.00. That money is now wasted on a worthless phone since Samsung has refused to honor their warranty and has designed a defective phone from the start. Samsung has made a false claim about moisture issues to avoid their responsibility. Buyer beware. Avoid Samsung products. You will not be treated fairly.

After numerous conversations on how to download firmware to upgrade my BD P1500 DVD player I am told that I cannot download onto Windows 7 system but XP/Vista only. My machine was purchased in 2008 and is considered outdated. I have asked for a Zip drive or a disk from Samsung that I can put into my DVD player but I was told that was unavailable. The person (Jeff) was rude and very pushy on the telephone and would not direct me to his supervisor. If nothing can be done I cannot play blue ray movies and the $300.00 I paid was wasted. I will have to buy a new DVD player and rest assured that it will not be a Samsung. I will recommend to my friends not to buy anything with the Samsung name on it.

I purchased a galaxy s2 from Harvey Norman Mt Druitt in June 2012 within three months the phone ceased to work and I took it to the Harvey Norman in ch ch to have it looked at as i was assured that Harvey Norman NZ would be able to deal with any issues I had .It would appear that this is untrue and after alot of mucking around the phone had to be returned to HN mt druitt to be dealt with by samsung Australia .I flew over from NZ to return the phone .I was offered a replacement but didnt want that as i would not be able to get it seen in NZ .The manager Steph Zavaleski stated she would contact Samsung Aus to discuss obtaining another phone via NZ or refunding my money .Time went by weeks in fact and finally after a lot of emails the decision was on the 24th Dec to refund my account .
It is now the 5 th of Feb and nothing has been heard I have emailled HN Mt Druitt over the last few weeks with no reply.
According to HN they have to wait for a refund from Samsung Australia I am out of pocket have no cell phone and am thoroughly fed up and after purchasing alot of Samsung electronics will probably never by this brand again.I am extremely frustrated with the situation and I want it dealt with ,if the hold up is your end sort it and if not get on to those that can sort it
truusje hewson pen

My 3 year old daughter has a baton fot her birthday and made a mistake and hit the corner of the tv leaving a small spider web crack in the tv I turn the tv on it no longer works properly. I call walmart and samsubg for repair prices and services. As well as othet tepair prives and shops all shops stated the price could be $ 1000.00 or over. I have no problem paying, for repair but when did the price for a new screen equal to the price of a new tv. My flat screen at the time. Thank you.f the accident is less than a year old. Is there anyone that could help me find a repair shop with a reasonable cost for repair of my flat scteen tv. My cell phone#-708-567-8788 Home#708-753-0955 email is scrims1605@comcast.net. If not I will have to contact consumer fraud. States attorney or some state agency that helps the consumer.t

I bought a 1080 hd tv at best buy 2 and 1/2 years ago. My tv just started displaying vertical lines for no reason at all. I had bought insurance on the tv which is now expired after the 2 years so i was told to contact samsung. They told me the warranty was up and they cannot help me. I spent almost 2000.00 on this television and it is broken only after 2 and a half years. I think it is defective and should be replaced. I have a tv that is 20 years old and still working and my brand new tv is broken. I am so upset about this i was told i would have to purchase a new tv cause it sounded like a panel problem which is as expensive to repair as i paid for the tv.

We ordered a drum for the Samsung front loader washer in early June 2012. We ordered it through Sears, which they get from the Samsung factory. Each time we receive the drum it is broken.
Sometimes the package is damaged, and sometimes it isn't. After the first couple of times we received the drum (broken) we asked that it be packed differently. It should be packed more securely coming from the Samsung factory.
The box hasn't been damaged everytime, which leads us to believe it is being damaged at the factory. We have called Samsung and Sears several times to try to fix the issue. Neither company wants to take responsibility for correcting this issue. We received the package again today box not damaged and again the drum is broken. Sears reimbursed our money for the drum .
Which isn't what we wanted; we want to receive the drum not damaged , in a timely manner which has passed a long time ago. Why should we have to spend another $800.00 for a washer (it's only 3 years old) because you are unable to get this item to us, not damaged?
We called Samsung today and spoke to a manager with no sucess in fixing this issue.

Hi there, I appreciate your response to this matter. I did trying doing a soft reset on this phone. After searching the internet, I have found that this is a known issue with this phone. I have went to several websites with user describing the same issue I am having with my Nexus. I have over 10 hours of troubleshooting invented in this phone with no help. Yesterday, I worked with a tech support person online from Samsung. I must say, I wish I did more research before buying this phone. I bought a new Samsung Note 2 for a Christmas gift and having serious doubts about keeping it. Lucky for me, Verizon was nice enough to set my activation date until 12/22. After all my time and the money invested, Iâm extremely disappointed. Please see the links I provided below. As you will see, I am one of many people having this same issue. Unfortunately unsuspecting people have bought this devise without knowing there could be potential issues.

I had purchased five movies from Media Hub and when I upgraded my phone to the latest version of Media Hub, my movies disappeared. Thats the same kind of trick that Itunes pulls. I want my movies back. Please email me and I'll let you know which ones they were.
The website I used was Samsung.com/MediaHub if you are curious. I need to get these movies back asap or my money returned fast. I see reviews from customers online who are also not happy, Samsung please fix this!

Hello,
My name is Stephen Wong, and I would like to make a formal complaint about the quality of your customer service. My address is 30 Fluellen Drive, my cellphone number is 4167993666, and my home phone number is 4162995062. I was using my Samsung S2 Galaxy phone at home, one month ago, when I plugged it into the computer to upload photos using Kies. I was told to update my phone firmware to the latest version, so I did. Halfway through the update, the phone bricked. I attempted to take out the battery, put it back in, put it in recovery mode etc. to no avail. So the next day, I called a Samsung representative, who told me I could mail it to the Samsung repair centre in St. Laurent, Quebec, who would fix it free of charge. I mailed it, and it was received by the repair centre on August 8th. Two weeks later, I called Samsung to check the status of my phone. The representative called the repair centre while I was on hold, and told me the phone was fixed and would be sent back to me in a week. I waited a few more days, and called to check again. Another representative then told me to wait a few more days. Then, on Aug 28th, I called again, as I did not receive my phone. The customer service rep (Alex) then told me, to my surprise, that the phone was out of warranty and thus not being fixed by the repair centre. He also told me that the last two representatives I had spoken to had given me the wrong information. He then told me to call the repair centre, at 5147388333. I called the repair centre and spoke to Tina, who told me Samsung closed the ticket on August 17th, and that my phone was not to be fixed. However, I was never emailed or called about this, and was told the complete opposite when I called Samsung a week ago. Tina then said she would contact a Samsung Canada supervisor today, attempt to reopen the ticket, and call my home phone by the end of today. I am still waiting for my phone to be fixed and returned, as promised at the beginning of August. This is very inconvenient for me, as I have also asked Bell for a loaner phone, and they said they cannot provide one for me, as I sent my phone to Samsung to have repaired. I would just like to have a phone to use, or my S2 to be fixed, as I need a phone for work, and it has been a month already. Please see what you can do about this issue, and you can email me back, or call my home phone number, 4162995062.
Thank you,
Stephen

In May 2011, I purchased a Samsung refrigerator (model no. RF217ACBP) from Lowe's. During May, 2012 the refrigerator began collecting water in the vegetable drawer. After I spoke to a customer service representative, a technician diagnosed the problem and replace a part that was causing the problem. Then in Nov. 2012, the same refrigerator suddenly stopped cooling the bottom freezer and top refrigerator. About a week ago I contacted the service center. No one returned my call so I contacted them again.
Someone left a message on my answering machine to call back. When I called back, no one was available to speak to. After calling the main Samsung number, the representative assurred me that someone would call me back. Again no one called and when I called this past Monday they finally set up a time for this Wednesday for a technician. I specifically told them that I wanted the problem resolved by Wednesday because now we were without a refrigerator for over one week. When the technician arrived today, he diagnosed the problem and told me that the condenser had failed. He also said that this was the third condenser that he had to replace on this model this month. When I asked if he was going to replace it today, he informed me that he first had to order the part.
When I asked him how long would that take he calmly informed me a couple of days. I expressed my frustration and asked him if their was anything he could do to get the part today. He said he could not. I asked why didn't someone ask me to explain the issue to the customer service representative, so he could come more prepared. He said the representative only told him that the refrigerator was warm. He said the representative should have asked me more questions. I told him that I told the representative that you should have come more prepared with some parts. He said that it didn't work that way. Now I am going to wait even longer to have the refrigerator repaired.

I recently bought the galaxy tab 2.7 inch from best buy . I have noticed a lot of things that do not work fine . The biggest issue is that the battery does not last for more than 2 hrs . It's a brand new tab . One time the camerastopped working then I had to reset the whole tab for it to start working .
Then I noticed that while browsing the browser just froze . I went to best buy to replace it but they say that they don't have any of this model in stock . Apparently it's a Black friday special model . Please tell me how can I get this fixed or I want a replacement . I did not expect this out of Samsung . I am disgusted totally with the performance .

we bought a samsung 2 door fridge in.year 2008 and recently in month of nov 2012 the compressor started to break down.
sometimes cold and at times it just died. i start calling their hotline and there was a customer svc officer mr mike who attended to
my queries. i asked him about the charges for sending an engineer to my home to evaluate my fridge. he then told me if just evaluation with no repair or change in spare parts it will cost $58.85 (transport plus labour) and if otherwise it will cost $101.65 .
but after when the technician evaluate it and confirmed that my compressor needs to be replaced he says that to change to a new compressor i need to pay $315.00 (labour plus topping up of gas and etc) and even though i still have 6 months of warranty left for my compressor. later when he has finished he then charged me $69.95 for transport plus labour. on the very next day i called cso mike and asked him why the charges are so different from what he had told me initially. he then apologise and eventually refunded me tbe
difference $10.70. i should say they don't honour their words and as for me from now onwards i will never buy samsung products.
difference of $10.70 to me. as you can this double standard at work. the worst part is that the engineer/technician are someone they contract outside samsung.

I updated my galaxy two a few days ago and have lost my task manager . My camera doesn't work anymore and I can access my google play store .plus the internet seems to be slower. I like the look of it but it doesn't function up to my standards anymore. Please advise. Yours truly Scott L Mullins

To whom it my concern, My son purchase a Samsung Galaxy Ace model No GTS5830 S/ No RQFBB76837D on the 28 th of December 2012 from the shop at Chermside Brisbane . Unfortunately he got a fright and the phone dropped out of his hand, he is in no way a rough boy and as he has been saving his money for a phone like this for ages and is very up set with himself,we called you service department and were given a phone number of a repair agent ,we called them they said it would cost $270.00 to have his phone fixed the screen is cracked and when he answer the phone , and put is to his ear he hangs up on his caller.
I than rang your service centre back to tell them I spoke to a man name Chris , what the repair agent said ,and he kindly told me he should buy a new phone , as this is not possibly , the phone cost $199.00 and he can not afford that, we know it was his fault but were hoping there was something you could do to help fix it, this is the 3rd E/Mail I have sent and had know replay your service centre gave this E/mail voclthp@samsung and had no reply. As we are a big fan of Samsung products have it through out our house ,we are disappointed not to have had a response to this matter and are now waiting to here back from you with hope of getting some support kind regards.

I signed up for a fancy new phone and was given a 30 day trial period which I appreciated. The phone arrived broken and after returns etc I will be lucky to have a day to try out the new equipment. I need the trial time as I live in an area with sketchy reception.
I was told the trial period started the moment I signed up for the equipment vs the moment I actually had working equipment with which to try it out! Is that what some pencil pusher really thought to be the spirit of the offer? You would not believe the different reasons I was given for not granting this simple reasonable request- to start my trial once I actually had working equipment with which to try it.
One supervisor actually blamed it on a "legal contract with Samsung". When I called Samsung, they laughed and denied this absurd fabrication of the truth. Other supervisors had other reasons. Some suggested that it was very possible to do so (and a logical request) but from a different department - and around and around I went.

I purchased a samsung 60" 8 series tv and have had a smart feature app problems since day one. I have spoken to technical support a dozen times over two months. The problem couldn't be resolved over the phone service the first time. Which then I was told I have to wait 3 weeks to find out if they can fix it or not. My question is if they couldn't fix it why didn't they organise a tech to come to my house to try and fix it. I have been waiting over 2 months now I shouldn't have to keep waiting. I just want to go and replace it. This falls back on samsung so why should I be put at any more inconveniene then I already have.

I purchased all Samsung appliances for my new house (big mistake). First my stove didn't work, them my over the hood range would not work... After they both got fixed, a week later my over the hood range blew up!!!! After numerous calls to Samsung and having them telling me that we need to wait for authorization... I have been waiting since September 25, 2012 for authorization on the replacement of my over the hood range and micerowave!!! I don't know what else to do I send emails no response, phone call after phone call to have the person on the other end to tell me that I need to wait!!!
Any help would be nice

I tried to buy a part for my Samsung dryer Model dv4008j. The part number isDc66-00070a.
Cost in Canada is $19.54 and the USA at Sears is $3.04
I also have need for a belt for the same machine.
The price is close to$50. Unfortunately, I own 8 of these machine.
In the same building, I also have an equivalent Danby drier who's belt also broke. The equivalent belt costs less than $15.
If you were replacing these 8 year old machines (washers and dryers) would you go with a Samsung or a Whirlpool product?
Too bad for Samsung. Not only do they cost more to purchase, but in Canada, Samsung appliances will become like Volvo in Canada.

Since I bought my microwave (may 2009), this is the third time I need to get my microwave door to be replaced.
First time I paied for a new door on december 2010 (125$). The problem: Unable to look the door.
The second time Samsung agreed to paied the door if I pay the service (80$) on mai 2012. Same problem: Unable to look the door.
Now the handle on the door is broken only 6 month after the replacement of the door.
Samsung refuse to replace the door again.

Shame on Samsung. Before we retired, my husband and I purchased the WF350ANR washer and the DV350AER dryer including the bases. Spent a fortune and they have never performed adequately. Delicate cycle still ties my clothing in knots. We use quick wash only and every other load runs twice and still doesn't spin all of the water out of the clothes. And the dryer -- you should have advertised that it would only dry one sheet at a time. It's ridiculous that in my old age I have 2 modern appliances that take triple the time and effort of my old Maytags. Purchasing these products was a huge expensive mistake and I wish someone would just come and pick them up. We thought we were buying quality. We were wrong.

My name is Emma Mc Crory and I have previously sent away my Samsung Galaxy S III to be repaired because the screen turned black but still worked. However, when the samsung team received it, they said they found a crack in the screen although there was definitely no cracks when I sent it away. Within the last four weeks I have been on the phone to Samsung on a multiple occasions for multiple hours between contesting the fact it was cracked before it left me as well as trying to figure out what is being done with my phone. I feel the level of customer service has been a disgrace as your team has been very laid back and still not gotten back to me. On numerous occasions management has have said they would return my call and come to a decision within 48hours on what would be the cost of replacing the screen since I had contested it and it is now three weeks later. I have rang back every single day within these last three weeks and have been put on hold and told I'd receive a call back from management themselves, however, they have still failed to do so. When I was told that the package has to be examined, they said they would call back within two days and also failed to do so, so I rang back and found out management had still not even processed that. I am absolutely disgusted at how I have been let down and especially without being called back, regardless of the disgrace of a phone bill I now have, and I will never be purchasing another Samsung product. I will also be taking with up with Trades Services about the lack of customer service - Not one phone call did I receive back and not one bit of responsibility was taken by Samsung. Apparently when reviewed upon camera, the delivery company and Regenersis said it was because it was not packaged properly, however I packaged it correctly as I was asked by your company - with bubblewrap! what a disgrace!! My customer reference number is 4130491410 and I will be taking this matter further.

i have purchased a sumsung glaxy S duos smartphone at 13000 INR( Serial Number RZ1D21WG42K (354905053496826)) on 26 February 2013, after three months, whenever i tried to charge my handset, i gets heated up and after few months, i faced a charging problem i.e sometimes it may get charged either after restart or either by using usb charging mode but then after few days i observed that my phone not get charged either by usb nor by restart, then today i went to your`s authorized service center named as XPERT Solution (0003491775) and your`s customer care executive told me just by opening my handset that their is moisture in my handset then i replied how you get it that my phone have moisture because it is always under cover and i never got it on water by any means then he told me that the color on the steel plate on jack is changed and argued with me that whatsoever we say is correct but technically as my phone goes to heat up condition during charging mode many a times then it is obvious that due to excessive heat the color of the steel metal always change and as jack is pointed with charger port so their is fault occurred either may be due to excessive heat or other hardware related problem , and he told me that you have to pay 370 rupees and he provide me a bill (No: 4157512853) and marked as out of warranty, since instead of understanding my smartphone condition your`s customer care executive forcefully imposed a fault on my phone that it is not charged due to moisture condition instead of replacing the jack because their may be a hardware related issue in the jack but as the main motive of service center is to fetch money from customer in-spite of the fact that it is under warranty condition, well today it is my very worst experience in your service center that it is my fault that i use samsung phone and within five months if a fault is occur then we have to again pay for it, any how the fault may be different

I have had my original Samsung TV ( 40" LCD TV ) replaced witha new 40" LED Model 40D 5520 RKXXU. The picture quality on the original set was 100%. My new TV has a poor picture. Rather dull with a lack of sharpness. I have tried all the different picture adjustments, in various modes. Even HD quality, although better is still not what I would expect. The picture quality is somewhat improved when I operate via my vision box. I also notice the logo on screen, particularly where you have the option to press the red button, the "PRESS" word is somewhat blurred, and some of the other captions are not sharp.
I notice when operating through the vision box, when I "PRESS" the red button to active teletext, the accompaning small picture, to the left of the screen, is very clear, together with any captions. This is the picture quality I am seeking for the whole screen. I have another TV ,a much cheaper model, in another room, with its own aerial, which gives me an excellent picture. Both TVs have their own separate aerials, some distance apart, so I feel that transmission problems don't seem to be a problem.

I bought the Samsung Note 2 , from samsung agent in Saudi Arabia "ALmatbouli". The phone was good till i droped it less then one meter from the ground on my feet before it hits the ground and the screen glass immediately broke, i took it to " ALMatbouly" and he refuses to fix it based on the guarantee. I dont kniw this is supposed to be Gorilla Glass 2, and the phone had already some scratches on the framing steel out of the box. I mean i will never buy a samsung again, this over 700 $ phone that is more fragile than an iphone.

Respected Sir,
I was lost my Samsung I9300 Blue S3 on 02 May, 2013 from Vina Nagar Station, Mulund-W.
whose EMI No. is 356260055047203.
I had purchased this model from @Paragon Departmental Stores@, Naupada, Gokhale Road, Thane-West : 400 602 on 20/4/2013.
I have launched complaint at the Mulund (west) police station on 3/5/2013 , complaint no. is 1400/13.
Request to kindly help in tracing the mobile.
Thanking in anticipation.
Regards
Girish Ingle

To start off, I have a Samsung Galaxy S3. Have had it for a few months and have had so many problems with it. One problem is it turns off randomly for no reason. I've bought batteries two times so far. Another is it's very slow when reacting to my finger swipes. Application processing is terrible so it's not just internet that would be a factor to this. The phone itself is just slow. Another problem is this virus prone, open source thing. I'd rather have a stable system than something that's susceptible to viruses and internal harm. Just to add. I used to be an Iphone user and thought this would better suit me and it hasn't. You guys are practically the biggest rip off of Apple in a more mass productive way while not concentrating on quality. Instead of trying to do so much, focus on stabilization of your products. Btw, I hate your commercials. Stop acting so childish when trying to present this Galaxy phone. I'm not the only that feels this way. You might be doing well with it but there's still the other half that despise after taking risks to give you guys a chance. Fix your bugs, Stop Ripping off Apple, and make more mature commercials.

I purchased a wa5461washing machine 6 months ago. It stopped working 6 weeks ago! They have replaced the clutch, clutch motor and regular motor. I am currently awaiting the arrival of a new wiring harness. I have been 6 weeks without a washer that I paid $1000 for! I am out hundreds
In laundering bills for the last 6 weeks! After waiting all day today for the service man I was eventually told when I contacted them that the parrt wasn't in and they would be out sometime next week! This is insane! I don't even want this machine any more! It obviously has some serious issues! I have never heard of anyone being expected to wait this amount of time! This is totally unacceptable! I have contacted Lowe's and the service company to no avail! I could have purchased a new machine for all money this has cost me already! I would appreciate any help you could offer with this!

I have the Samsung Galaxy and have probably over a year and a half remaining on my contract. This phone is nothing but trouble. The screen goes black before I can get messages or make calls. If I make a call it won't disconnect and I have to stop and take battery out. 4 of my co-workers have the same phone and are having the same problem. I went to C-Spire in Hattiesburg MS yesterday and there was a man standing next to me with the same phone and problems. They offered for me to upgrade. I do not think it is right to expect me to upgrade and pay more when I have this much time remaining on my contract. I feel like Samsung or C Spire should replace this phone. I look forward to hearing from you.

I have purchased samsung tab 2 P3100, IMEI 354795054959512 from Ganpati Mobile, G-5-8 Ground floor SRIRAM TOWER, 13, ASHOK MARG LUCKNOW, TIN 09950001360, On 2.3.2013 and paid the price 16, 500/Rs, accessories two in no Battery and charger mentioned in cash receipt. On visiting to your website I have come to know that in acessories data cable and s pen should be there, Even I have inquired about missing accessorirs salesman tolm me that rest is not in the box.kindly do needful.

Unsatisfied service provided by Samsung company. I have purchase Samsung LED TV 40 on 20/10/2011 from pantaloon retail (India) Ltd- home town Yerwada Pune 411006. At the time of purchasing TV in showroom sales executive of pantaloon retail (India) Ltd- home town has assured the benefits, Luxury & TV life time compared to all other brand TV in the showroom we blindly kept faith in him and he insisted us to purchase the Samsung Brand LED TV. As I am from middle class family with single bread winner, to purchase the TV we have done savings for last two years after that we were able to purchase the TV.
From day one we have faced the problem from Samsung company for installation also said executive came after 10 days purchase with 3 to 4 reminder. From last month suddenly black belt started to come on screen, then we immediately contacted CC of Samsung lock complain.
After escalation with senior and 4 to 5 reminder they sent the engineer. He called me in the morning time & said will come at 12.00 clock but after 2 reminders he came at 8.30pm in evening. He kept me waiting for 8 hrs. He saw the TV & said this problem has occurred in screen we have to change it. There is no solution to repair. He said our tech team will provide you a quotation for the same. Second day I received a call from service center that to change the screen quotation is 26000/- Hardly we have use the TV for last 18 months & average use of the will not be more than 1hr perday.

Sirs, I purchased a mobile phone (Samsung ) from our local post office here on Magnetic Island Qld. first time using the camera on the phone it would not function, I returned the phone back to the Post office, their reply was, I would have to return it to Fonebiz, Wollongong New South Wales. as their supplier does not replace or fix.
I sent the phone to Phonebiz $8.00, and when I rang them after a week was told it would cost $11.00 to return the phone in question , it has been in the Phonebiz hands for nearly 3 weeks now I have phoned them twice in that time, there reply was we are still fixing it. I have a Heart complaint and find it very stressful being without phone, surely a replacement or early repair could be arranged, the service from Samsung is not satisfactory , hoping you can assist in tis matter,

Dear Sir / Madam,
This is to bring to your kind notice that in recent past I had been to Thailand and I have purchased one Samsung 40â LED Model No: UA40EH5000R from Bangkok on 29-04-2013, and I have the following query.
While demo testing shown to me at the Bangkok based dealers shop they had informed that thru cable internet service provider internet facility can be availed On above mentioned TV and then it will behave as SMART TV ?
IS THIS CORRECT?
You are requested to inform how do I connect internet connection as I could not found the terminal on back side of the TV.
Regards,
Dilip N. Joshi

I purchased the model, above, a couple years ago but left it in its box following a move. I only used it a total of 15 hours or so to record a few DVD-RW discs to share with a friend.
I originally bought the unit to transfer some VCR tapes to DVD that I had made of family vacations. About a month ago I managed to uncover the original VCR tapes and, when I went to dub them over onto DVD I found that the machine would not even PLAY a VCR tape.
The VCR portion of the machine had NOT EVER BEEN USED!!
At the same time I attempted to begin this dubbing process I found that I could not get the machine to even open the DVD tray to insert a disc.
What I have is an expensive piece of JUNK that saw only a small bit of use and NEVER for its intended purpose.
I'm so disgusted with the thing that I have pushed thoughts of it to the back of my mind until now. As I look at the piece of junk I begin to devise a way to have Samsung accept some responsibility for selling such a piece of garbage to me.
I've long trusted the Samsung name and had no problems with their products but this, this is just unacceptable.
Here begins my campaign to effect some sort of recompense from Samsung for depriving me the ability to use an expensive tool to its intended purpose.

We have a Version PF01, Serial Number AJFW3CKP00082K, Model #HLT5656WXéXAC, sAMSUNG 56`` Projection. ....Our television started with a few white dots on the screen and daily there has been an increase in the number of dots. Presently there are hundreds of dots making it difficult to see the actual picture. We are not big tv watchers and have already replaced the bulb and now we have white dots taking over the screen. I have already placed a complaint with Samsung with no reply about this problem, this is my second attempt to have this problem resolved. I am really hoping that someone responses to me over this matter. I have always had the most respect for Samsung and their products, but am getting a little frustrated with the lack of response after spending alot of money on this tv, having to replace the bulb and now have white dots infesting our screen. If someone could email me back with some advise, I`d really appreciate it. Thanks, Sandy

I had purchase the Samsung Galaxy Grand handset a month back. Now i have hanging problem with this handset like whenever i am using the handset there i facing error of (unfortunately the process com. google.process.gapps has stopped ) now i need the solution of this problem please help asap.

For one year and four months I obtained immense enjoyment from a Hisense TV performance and felt that it was worth the premium cost, but suddenly the TV had total picture failure. After approaching Hisense with serious concerned as to the integrity of the unit, I decided and paid an additional one thousand dollars for a replacement, the LED TV. From the outset, the picture of the replaced LED was a deep disappointment compared with that of the plasma, and as luck would have it, in less than two weeks of use this LED also had a complete failure. I think it is reasonable to expect that the faulty LED be replaced by a new TV, since it was so new and barely used - my preference was for a new and less costly plasma unit.
However Hisense customer service insisted that the main boards, including the mother board, be replaced. Consider, for example, buying a new car that suddenly and within two weeks needs major repair in the replacement of the engine and the transmission â under the circumstances one would reasonably have the expectation that a new car be provided rather than accepting the major overhaul. I did not pay an additional thousand dollars for essentially a refurbished TV, nor did I expect such lack of quality and integrity from a Hisense product. This has been my very regretful experience with both Hisense and its television technology. I would have thought, mistakenly I suppose, Hisense corporate would have willingly and accommodatingly corrected this in a prompt and satisfactorily. It seems lack of concern and responsibility for the consumer is more prevalent of Hisense in the current environment.

We have been using Samsung products since they became available in Australia and have many Samsung products that have all been very good quality. We have just moved from Australia to Bali and have purchased Samsung TV, refrigerator & washing machine. We are very happy with the TV and fridge, but the washing machine has been a problem since we got it. It is a model WA70V4 that we purchased on 25-Feb-12 but it has only been used for 2 months because we have only just moved to Bali full time.
The problem is that the machine deposits large greasy marks over some of the washing at random and these marks do not come out no matter how much they are soaked or scrubbed. We have had many items of clothing detroyed and we no longer use the machine for anything of qaulity or value because of the chance of it being destoyed. We have been to the shop we purchased it from in Singaraja twice and complained and eventually had a Samsung man from Denpesar come and have a look at the machine. He told us all we have to do is make sure we run the clean tub cycle at least once a month and it would be ok.
Since then we have run the clean tub cycle at least once a week but it makes no difference and our washing is still being destroyed. I can send you photos of the latest item of clothing to be ruined and i will start keeping the destroyed clothing should you wish to see it. We will be replacing this washing machine because it does not work as it should and king size sheets are now being washed by hand which defeats the purpose of having a washing machine.. It should be replaced under warranty because it is almost new and has never worked as it should. If we do not get any satisfaction with this faulty machine we will dispose of it and purchase a new washing machine which will obviously not be a Samsung.

Dear Samsung care,
I am Sanjeew Singh From Janak Puri New Delhi 110058
I am Customer of Samsung Mobiles I have a Galaxy s2 Plus Model i 9105 Which Imei No is 35598305184297701
I Have Purchased This Cellphone Dated 07/04/13
From The Date of purchasing I was Facing Hanging Problem,Automatic Off Problem, restarting problem, so I was submit my cellphone in Samsung Service center. Moti nagar Electro serve center New Delhi.on 12-04-2013,After repair my cellphone that was in same condition no any improvement in my cellphone,
After that I was submit my cellphone in service center again on 26-04-2013,
after 4 days i got a call from service center, he told cellphone is repaired, today i have received my cellphone. after 2 hours now I am facing same problem Again.
in 3 weeks I have facing more problem due to my cellphone. 2 Times i had submitted my cellphone in service center but no resolution , now my cellphone scratched by service center. I have called customer care many time for this problem but no solution. please tell me how i can do

The TV has vertical lines thru it. Had service come out (at my own expense) and they said it would be too costly to fix, as it's the Front Panel that is defective. I called Samsung and got absolutely no where. Tried their "online" chat - not available. Email complaint would not allow me to continue as it did not show my model number and would not allow me to type in the model number. I see someone else is having or had the same problem as me. Very frusterating.

I bought Samsung product believing that it is worth the money invested.
Shortly thereafter, I was unpleasantly surprised with what followed:
I bought a mobile phone (Samsung Galaxy W, GT-I8150) in Cairo, Egypt, on 25th October 2012, from the local vendor (Mobile Shop). Soon after that, I faced the following problem: during a phone call, the sensor that turns off the screen was blocking the device; the screen remained off even though the call was completed. I tried several things (including factory settings) but without any result.
I brought the device to an authorized service center (Union Group, Cairo, Egypt). First they told me it would be fixed in 72 hours. After several calls they told me to come for a week, and when I went there they told me that they are waiting for a spare part from Korea and they needed another week.
Their attitude when I call them by phone: firstly I had to listen to the recorded message about 3 minutes, and then operator kept me another 3 minutes to listen to music, and finally the line was disconnected.
I want to emphasize that the Samsung -Union Group representatives exclude the possibility to replace the device with the new ones, if it is not repaired within the reasonable time.
Finally I would like to express my great disappointment with the above mentioned situation. I am thinking about possibility to claim for a compensation to cover the time and effort wasted.
Miki Jovic
Cairo, Egypt
+201222183716

bought a 52" lcd flat panel U750 two years ago. control board went out, had an estimate today for $674.21 to fix. are you kidding me? can't get a response from anybody with sears or samsung. will never buy another samsung product, and we are remodeling a sports bar and need 8 new tv's. will never see a samsung tv hanging in there

I have Samsung galaxy ace GT-S5830 one time i was on Facebook and it suddenly gave me a note saying that an error occurred the application stopped responding force close. then after that incident it started to occur all over my phone. each time i open something it gives me the same message.
Now if i need to open the menu it opens but i cant control anything because the screen freezes and when it does i get redirected to another application. now when i restarted my phone i cant open it anymore since it is repeating the wake up process. Samsung this is not acceptable. now all my personal information and my trust in you is lost. see what you need to do please

Product: Samsung 4-door refrigerator, RM 255 LASH. We moved into a new upscale home in 2006 that was thrice our first house in terms of market price. The general recommendation from friends was: "You have moved into a luxury home, make sure you buy high-end appliances". Samsung came highly recommended. We bought Samsung front-loading washer and dryer, and this fancy 4-door fridge, with impressive brushed platinum finish, and sophisticated electronic control panel.
Well.. in less than 5 years, most of the 4 compartments in this fridge have stopped the cooling or freezing function, or have only partial and degraded functioning. The company no longer makes the water filter. The ice-maker stopped working. We emailed and phoned Samsung service center, and they were no help. Eventually, the Samsung service center handed us off to a local service center that told us: "Well, we have started working with Samsung refrigerators only a month ago..."
The local service center discussed all the problems we are having with this model, and gave us a $500 repair estimate. We contacted Samsung again, asking them to pick up the tab for repairs, or at least a good portion of it. Samsung refused, flat out.
Moral of the story:
Avoid Samsung appliances... go with American labels (even if they are made in China), and buy an extended service plan. That is what we ended up doing... and our fancy, brushed platinum Samsung fridge sits in our basement as a very expensive storage cupboard, essentially a piece of furniture...!!

We bought a Samsung dryer in September of 2011. We do normal laundry for two people, nothing out of the ordinary. Our dryer started making a knocking noise about 2 months ago. We called Samsung and they sent out their A&E appliance repair people 10 days ago. They thought it was a roller or rollers that went bad and possibly the belt. Only having the dryer for 1 1/2 years I would have thought it might still be under warranty and it wasn't. They came back to put in the above parts and found it wasn't the case, it was actually the drum that needed replaced. Again, they called the company, and the drum isn't even under warranty still being only 1 1/2 years old. Now we have to wait another 10 days to get the new drum and install it.
As expensive as the washers and dryers are from Samsung you would think their warranty for a major part like a drum would be a lot longer than just a year.

To whom it may concern:
I just filed a complaint about my Chromebook and neglected to list one of the important issues that I have with the device: It does not print everywhere! I must be with a cloud ready setup. That means I will need to buy a new printer for home. Also, the printer that I use in the office is hooked to our computers remotely. I had the guy from the printing place come over to see why I cannot send anything and print it in the office printer and he said it will not accept things from the Chromebook, not set up for that and that it would be a large cost to change it.
How disappointing!
Sincerely,
Susan E. Speir

I've had cells phones since the late 90's. The only phone I've had with NO problems were SAMSUNG until 9 months ago I have a Samsung with Sprint and I've had so many problems i don't know where to begain. I've taken it back 2 times. I had to turn it in and get another one but it was used because my contract was not up for 2 years. So if the screen is not "freezing up" then I'm not able to dail out. Or my calls are dropping when I'm walking down the street. i've been in situations where i could hear but the person on the other end could not hear me. This phone is really a DISAPOINTMENT to me because I've had other phones and products by Samsung and NEVER had a problem.

Bought refrigerator in 2011 since then have been haveing problems with the refrigerator freezing up this is about the third time and i have two babies under the age of one the last time was this thanksgiving I would want to know if we could replace it with another one the people said that would be determined by the repair men not best buy or u. This is really awful to have this happen over an over again. I hope there is someone who could help me with this problem. aloha christina correa 11/23/12

I bought Samsung LED TV from Thailand (Sai international trading) in March 2012 and from nearly two months we are getting burning smell from TV also TV screen has a line . It gives a impression that TV is buring from inside and may affect us any day. Twice I got electric shocks from this TV.
The problem is Tax return officer at Airport kept our bill & we in hurry forgot to take a copy of the bill. Now we tried contacting Sai trading thailand over phone to fax us the bill but they seem to be least bothered also VAT refund team of thailand doesnt want to help.
We are going to counsumer court this coming week and we need justice as this product may affect our life.
Rahul (India: 9986142826)

Purchased a galaxy note 2 in favor of a galaxy s3 and an iphone5. My mistake was even thinking that Samsung was capable of making quality products. Word of warning, Samsung consumer electronics, or anything with a one year manufacturers warranty might look nice but in terms of quality, Samsung doesn't care about the consumer. As for phone and customer support, they transferred me three times in one phone call and then finally hung up on me. I understand if technical jargon is not a universal language, so hire people that can understand it. Samsung has been around for a while, but they operate like a new business getting it's legs, products and support. I hope apple tears a new one in you, at least the money I spend with Apple is well spent.

I had ordered for the free 16 gb card with my new samsung S duos on 8th Jan. The numbers provided on the samsung promo website are out of service and nobody is replying to my mails from the email id given on the Link. How am i supposed to get in touch with them. I have called at samsung customer care but no positive response has been received. Where is my free 16gb memory card and how can I get a contact number for samsung at once. I will not rest until I have this!

I purchased my Samsung Refrigerator approximately 2 years ago. On March 17, 2013 the refrigerator and freezer stop working completed. I called Sears to arrange for an appointment to come a fix the refrigerator that I so proudly purchase for over a thousand dollars. Sears charged me a fee of $65 just to come out. The Sears Tech told me - the nain board is bad and also the display board blinks needs to be replaced.
I have a house full of Samsung product from TV, cell phones, and tablets. Samsung is suppose to be a good product but I find myself with a refrigerator that does not work and will cost at least $650 to $750 to repair. I did not expect my refrigerator to go out on me after having went to the grocery store the day before spending over $300.
Brand: Samsung
Model# R5261MORS
S/N# JJ664GBC233007288
I am very disappointed in Samsung product not living up to their full name. The old saying is you get what you pay for but I in this case $1000 plus dollars down the drain!

Bought a 60 inch smart tv 4 weeks ago and still cant get on the internet. It was delivered with a port that was not working. been waiting on a part to lupdate my brand new tv... I was given false information, I have been lied too by company employees. I have spent over 2 weeks and 4 hours talking with Reps. I just hung up the phone once again 4/4/2013 being told that they had an incorrect address. all the other calls they had the correct address
but now they had an incorrect address hmmmm??? This company must really be screwed up!!! I was once again told the part is in the mail. Next week it will be 4 weeks i have been waiting for lthis part i cannot use the features of my brand new expensive tv until i get thsi part. I will never buy Samsung again not because of the product though i'm really not sure if the product works until i get the updated part, but becasue they have no integrity in dealing with customers. I will make it known to anyone looking into buying a Samsung product to beware the company does not care about service to its customers. And the reps lie.

Good afternnon,
About 4 months ago, I purchased a Samsung Smart TV. I purchased a Samsung because I was told they were the top of the line televisions on the market. I have enjoyed the TV so far and have only had a few problems with the Smart Hub apps. I have had an issue with one app since I purchased the TV, and just recently, I encountered an issue with another app (one that I use often). I decided to call customer support to get some help with my issue.
Here is where my complaint begins:
I explained the issue to the operator. Right away she acted like she KNEW what the issue was. She said, "Your TV has a virus" and then continued by saying, "If you donât take care of this now, the virus could spread throughout your system eventually make it unusable." This is when I began feeling the pressure; I could tell this was turning into a sales call. She told me the price for technical support is $99.99. I quickly told her that I wasnât going to pay $100 for technical support. She again warned me of the "virus" that was quickly spreading throughout my system. I again denied the technical support. She put me on hold and returned very quickly; "I have gotten the approval to give you 50% off technical support for $49.99." Here lies my first issue: We all know that EVERYONE gets this "special approval" for 50% off. The initial offer of $99.99 is just to see if you can get more money out of easily influenced/manipulated people. I did not expect this sketchy sales tactic from a prestigious company like Samsung.
At this point, she went into detail on how technical support would not only fix my issue, but prevent future issues as well. She said, "Technical support can remote into your TV to fix the issue and then configure and optimize your settings to prevent future issues." Still not convinced I, for the third time, denied the technical support. She then transferred me to a "supervisor." I spoke to the supervisor and she too warned me of what would happen if didnât take care of this issue (virus) and assured me that technical support would remote in and have my issue fixed in 10-15 minutes. I remained skeptical, but she continued to push purchasing the technical support, almost threatening me that my TV would eventually become unusable. Eventually, I caved, gave in to the sale, and purchased the technical support. I was not happy about it, but the pressure got to me and their persistent warnings/threats made me feel like they were my only choice.
After a lengthy wait on hold, I was connected to a technical support technician. I explained my issue to him thoroughly, just as I had done before. The first thing he asked me was, "Have you tried turning your TV off and then back on?" Seriously?! Is that the type of technical support I just paid for? We went through several other steps, most of which were common sense and I had already tried. I donât know what kind of knowledge/training your technical support personnel have, but I was not impressed at all.
In the end, it came down to a simple reset to fix the issue. I asked the technician, "Did I really just pay $50 to have you tell me to reset my TV?" I then asked him about remoting into my TV to fix the issues and reconfiguring my settings. He said that they DO NOT have the ability to remote into anyone's television or do anything of the sort.
I demand that I have my money fully refunded. I did not pay $50 for information that I could have found on Google (which is likely where your technician found it). I paid $50 for someone to remote into my TV, fix the virus, and configure my settings to prevent future issues. Also, my issue was not fixed in 10-15 minutes; closer to an hour.
May I suggest that you reevaluate how your operators sell your technical support? Not only are they very pushy and make you feel threatened, but they lie to you! I've been in the sales industry, and if there's one thing I know, it is to NEVER lie about what you're selling. These misleading and manipulative sales tactics are completely unethical and an embarrassment to your company.
I am extremely disappointed and dissatisfied with your customer service and, at the very least, expect a full refund.

I M Dinesh & Recently one month purchased Samsung Galaxy Grand Duos-but aftera week there is a problem in battery back up & Even 3-4 hours battery backup not there. Please let me know how to rectify the Battery backup problem in Samsung Galaxy Grand Duos.

I bought a Samsung LCD 52" inch TV three years ago, and now the TV has vertical lines on the screen. I called Samsung customer service and told them my problem. They told me it sounded like bad cappacitors, and that they would send a repair service out at no charge because these cappacitors are under Samsung warranty. Service repair came out to my house and replaced them, but I am still having the same problem. The service tech said that the TV has a bad panel and the charge to repair it would be $750, parts and labor. I called customer service back and told them what the repair service said, and they said that Samsung doesn't warranty panels, and there was nothing they could do for me. I'm sure I'm not the only person that has had this problem, I've seen lots of complaints on the internet about this defect. I wish Samsung would warranty more parts on their TVs so people like me and others dont have to take a loss when purchasing a Samsung. They should live up to the standard of what they advertise their product as. I paid $1500 for the TV, and now I am out of a TV. If there is anyway Samsung could compensate me for my loss with repair or some form of compensation, it would be greatly appreciated.

Sir/ Maam, I am a Samsung Customer but not feeling esteemed any more due to the issues I underwent because of poor services. Since beginning my phone had one or the other issues. I went to the service centre for the same but every time the issue persist.
I fail to understand why the service centre couldnot rectify the issue even after giving the phone to them 4 times. In a span of a year almost half a year the phone had some trouble. I also requested the service centre to replace the device if necessary but they dint paid heed.
Now my phone has stopped working completely, its nothing more than a plastic toy which a 2/3 month old kid can play as I cant open it or use.
I feel dejected to write the mail to a reputed company like yours for poor services. I request you to kindly get the issue sorted on priority basis and if required please replace the device (samsung Galaxy ST I9003, IMEI 359374/04/123106/5 ).

I have bought a samsung mobile model no. Star 2 (GT-S5263). i'm getting a problem of this phone whenever i open internet sites like song.pk, you tube, gmail etc. So i went to samsung center (Technocare, noida sec-27, near noida sec.18 metro station) they had checked two time hand to hand and 3 times i had submitted on service centre approximate 20 days. but they could'nt solve this problem and branch manager has told me we are not getting what is the problem of this phone.
That's why i told to them if there is not solution this phone so please replace this phone but branch manager told me i will talk to my senior noida samsung branch manager mr. sandeep then i will reply u, alos i have talked to mr.sandeep he has told me you will get proper solution withing two-three days but i didnt get any solution of this phone. they are alwasy delaying this problem.
I complain morethan 20 times on samsung centre but they didn't given me any solution to my complain. So please solve my complain as soon as possible.

Hi, I was purchased Samsung Mobile C3330 CHAMP2 from Mobile Sales Center UNISERVE TELECOM PVT LTD, 1st Block, Rajajinagar, Bangalore on 06-01-2012 bill 09560/11-12 .After use of only 2 days, the mobile automatically switch off after receiving call. Hence i submitted the mobile at its authorized service center âSamsung Service Centre, VAISHNAVI ENTERPRISES, NO-3/84,WARD NO -3,Kalamma Street,Bellary,karanataka. â on 19-01-2012 . The service centerâs agent told me that the problem of software then after two days the service centers agents told me that the it has been mother board problem but the service center as not responding me properly , Till the date they did not solved my mobile problem , Telling irresponsible reasons whenever I visit to the service center . About 3 week I did not get mobile back. Pls solve this issue as soon as possible or pls refund me .

I live in Mallorca Spain...I purchased a monitot in sept 2010 ..it has been in for repair 3 times about to go for the forth ..problem
buttons do not work
keeps turning of and on
or never turns off
auto adjust keeps flashing up all the time
screen now does not work at all
I know its the monitor because I put my old screen on and its perfect...and this problem is know on the monitor
I have tried for an exchange /refund with out any luck and not being able to speak Spanish does not help
The customer service is so bad ...we have many Samsung items from tvs to washing machine,camera etc with out any
problems thats why we purchaced this monitor.
Please tell me what to do,I am a pensioner and this is my contact with my family .much needed.
regards Carol maskell

i had approached samsung service centre of secunderabad, Just opposite to Chermas/Paradise centre. My mobile Phone model no. C-3262 (champ neo) having complaint of voice is not audible to recipients. i had purchased it on 15/11/2012 & within 5 months, i had approached your service centre for 3rd time regarding the same problem. The Service centre executive asked me to go to Abids Service centre for want of spare part (mike). he advised me to go to another service centre for want of spare parts or to wait for 15 days to repair the handset. Is it justiciable to approach another service centre for want of parts. it seems like govt. organisation and in these days it is not possible to live without phone for 15 days. hence i am requesting you to get repair of my mobile No. C-3262 of customer name: S. RAGHU BABU at the earliest duly warn the concerned service centre....thanking you sir...s. raghu babu... mobile No. 8712379999 & 9700934909

Purchased my phone in Hong Kong, thinking this is an international company so if anything goes wrong I can have it repaired in Australia. My phone fails after 3 weeks, screen is totally white. I phone your support line to be told that you don't repair "international phones". Why would this possibly be, has it something to do with that as Australians we are ripped off on price, phones cost twice as much here? and you want us poor Aussies to suffer if we are lucky enough to buy one overseas. Why wont you honour your international company status warranty, surely the phones are all made in the one factory or to the same specifications worldwide. Please advise as soon as possible as I need my phone and I need an answer to go to the Telecommunications Industry Ombudsman with.

I have a galaxy note 10.1 (N8013 model). I'm wondering when I will get the Jelly bean update for my tablet. I remember you guys said we will get it in the 4th quarter, but I haven't heard any further information about the update and it's now December already. One more thing, why are we getting the update after the galaxy tab 2 10.1 which is the older tablet than us. To be honest, you guys have to be rush in updating software for customers. It's been more than 6 months since google introduced Jelly bean 4.1, and its ridiculous because they just introduced jelly bean 4.2 and we haven't even received 4.1 update yet. This's really unresponsive of you guys. You guys have a worst after sales support that I ever experienced.

iv owned my galaxy 3 for 5 months and never had any problems , over night my phone has stopped working through no fault of mine. I have insurance and its under warranty. My provider has given me a loan phone which is no good to me as its a very basic phone and not capable for my needs, they are not helpful and don't really want to know about my problem phone and say its going to be 4-8 weeks before it will be repaired, this is not good enough.
I feel as though my phone should be replaced with a new one, if the problem was caused by something iv done wrong then i would except the solution being proposed however its a problem occurred by no fault of mine .
I love my phone and all the features and have been raving to all my friends and family about how good the galaxy is. The provider gave me no choice about getting my phone replaced under warranty because they wouldn't give me a loan phone if i contacted the insurance company ,i pay the provider an extra $14.95 per month for insurance.my providers details are TELSTRA SHOP, NOOSA CIVIC CENTRE , 28 EENIE CREEK RD ,NOOSAVILLE, QLD, AUSTRALIA 4566 .
Could you please help me and maybe contact the shop and ask them to help by either giving me a new phone or at least lending me another galaxy 3 so i can resume my work without the inconvenience of the use of an inferior phone. My phone no is 0421104875 if you would like to contact me. Thank you for any help you might be able to give me.

I own 2, Samsung S2 phones and recently I'm having problems opening my data from the samsung's "Memo" apps!
When key my password, it prompt me to the homepage of the "Memo" and I can't see my data which consist of my password of my credit cards of 5 banks! Both phone is having the same problems!
I call the support from Samsung Singapore and was very fastration that the support gay had advise me to clear all the data from the "Memo" on one of the phone and all my data cannot be retrieve! Now I had to call all the bank for new password and I'm on a trip in a few days time!
I try to use the phone that he told me to clear all the data to test again by creating another new data and it has the same problems but the support side can't give the reason why??
Samsung has a very bad product knowledge support team! Suck!

I brought a tablet with an offer of £50 cash back, I fill it the paperwork on email and sent it was told it would be paid into my bank account within 30 days this was in December and I am still waiting. I have sent several emails and had a few replys but nobody has actually followed it through and given me the money. I chose the Samsung tablet because of this offer and wish that now I would have gone for the iPad. I still am trying to get this money back and would like if you could help me with this.

We purchased a Samsung Microwave late Novemer 2012. Starting in December we have had nothing but problems. We call to get it fixed in January, and to this day we are still trying to get this problem resloved. When last I called your company they told me I now qualify for a replacement, with me paying for a new installation. ( yes I can get receive money back in 20 days), Really!!!! ) When I asked to speak to management, I was told it would take 2 days more, this was 3 days ago. Since then I have called back to get a new one.....again I have to wait 3 to 5 day for the store to call me back. It seems to me that since the micowave is not even 90 days old your company would be in the business to make me happy. Much less provide me with a new microwave. Have you tried cooking lately without a microwave for this long?

We bought a refrigerator in April 2012 and it stopped working in October 2012. We used the warranty service and Samsung Tech (NISI) telling us is Defect Air Compressor and need to get replace. But NISI have to order the replacement Air Compressor it take about a week. We canât wait that long so we call BestBuy and they get the replacement unit replace within 3 day. We already lost $800 worth of food. In December 1, 2012 we noticed the refrigerator running with loud noise and water leaking out from the ice-maker tray and freezer display 80 degree, and cooler display 38 degree. So we call Samsung request for service since we still under warranty, it take 2 day for NISI called and we request for afternoon appointment; they flat-out told us that they donât do afternoon service and schedule us for Dec 8th which a week without refrigerator and all we lost all the food for second time since we buy the Samsung Refrigerator. Samsung stated they have no control over the service company and that is garbage. Any company you use is a reflection on you! So incredibly disappointed and feel like we've been taken advantage of with this warranty service. We want Samsung to replace our Refrigerator.Peoples beware! Donât buy any Samsung Products! 26 cu. ft. French Door RefrigeratorModel #: RF267AERS/XAASerial #: 21830NISI Service Ticket : 4117170921

I purchased a Galaxy Tab in December and waited the required day to submit my claim, on 16/01/13 i received an email confirming the claim had been validated and would take 30 days + 5 days for bank transfer to recieve. I received payment on 7/3/13 after many phone calls. I have however despite callingv every week not received the SD cards that was also part of the offer, forover the last two weeks i have been promised they have been sent twice by recorded delivery and havent turned up, can you please provide proof of the tracking numbers as i am thinking that the deal was a scam and as such will be contacting Trading Standards to report false advertising. I can be contacted if needed, howver false promises to send again will not be listened to, we can however now discuss compensation for the stress and financial loss of calling your department.

Bought a 65 inch tv, it stopped working after 90 days. Spoke with Samsung and was promised a replacement. After dozens and dozens of calls and texts over two months later still waiting for a replacement.

RE: ticket # 2200905671
I have spent hours on this S5 phone. Too much to get in to here; however, I used your Smart Switch then
Factory Setting, Data Restore at the advice of Samsung. Various Directories came back empty (ring tones ect)
As I understand it I must take it to a service center on my own.
Not going to happen.

Oct 26/18
Kimberly Barton
118 Mount Pleasant Rd
Moncton NB
E1G 5J1
To Whom it may concern:
In 2016 I purchased a Samsung Galaxy Tab from Staples Moncton North store. At that time they sales rep convinced me to purchase the extended warranty, and I did.
My warranty expired the end of September 2018. The week of October 8-12 2018 I took my galaxy tab in the store as it is not working right takes 3 days to charge. The Sales rep and another young man both very nice and helpful looked it over tried another plug to see if that was the problem, and nothing worked.
The problem started before the expiry date, but I was out of the county and could not bring it in.
The senior of two sales rep said basically there is nothing we can do the warranty as expired. He did not check with only one. I get my warranty expired BUT seriously it was only “8” days.
For good customer service alone, there should have been some inquiries to management to see if there was something that could be done, as it was again I say only 8 days after the expiry date. The warranty I purchased was not cheap.
I can tell you I am very disappointed that my galaxy did not last longer than 2 years. It has from day one in a protective cover, never was dropped, I take extremity good care of my things. I have a Ipad mini that is 8 years old it is still working and a dell laptop that is 12 years old and both are working better than my 2 year old Samsung tablet. I am very disappointed in Samsung.
Sincerely
Kimberly Barton

hi 2 weeks ago I got my husbands old Samsung galaxy expree 3 phone . I am frp locked out of phone I talked to someone at Samsung the told me I had to talk to someone from google , google told me I had to talk to att{because its a go phone} att told me I had to speak to Samsung, well I went round and round a few times with this finally Samsung told me I had to get a proof of purchase from att, I unfortunately couldn't get it but I did get a unlock code from att, the imei # is 357073080874569, unlock number is 39086138 I really need help to be able to use this phone, if I had known I was gonna get locked out of phone I wouldn't have factory restored phone

Over a 2 week period I went back and forth over whether my fridge was covered in a warrenty. As of today a Samsung rep started by saying I was covered. On 22 Oct 2018 I was told that a one time accommodation would be afforded to me and labor and diagnostics would be covered. When service guy was at my home he said I had to pay. This is not what Samsung agreed to.


Just bought a new samsung phone. it was defective. AT&T my carrier spent considerable time on the phone with me trying to correct the problem. Finally they decided it was a phone issue, not a carrier issue. Called Samsung customer service. In a few short minutes she dismissed me then ask if there was anything else she could do. I told her she never even tried to do anything in the first place. Her only solution was sed my phone back, wait 6 weeks and maybe get a replacement.
About a month ago our Samsung TV tuner went out. This particular model has no replacement tuners. Throw away technology. Went and bought an LG replacement. Will also buy a new LG phone. Samsung customer service is a joke.

On April 2, 2014, I purchased a 55 inch Samsung LED TV for 1,368.74 at Best Buy. Overall, I was very happy with the purchase although at times it was very slow to turn on and load. Recently, it starting clicking on and off in rapid succession without displaying anything on the screen. Only 4 1/2 years old!
After exploring online, I realized that the problem was probably related to blown capacitors on the power board. I also discovered an class action law suit for the same issue that, unfortunately, did not include my Tv's serial number. My warranty is expired..of course... but I wouldn't expect a problem like this from a company that I thought produced a quality product. 41/2 years of use is unacceptable
I have purchased many Samsung products in the past. This was a huge disappointment.

I bought a side by side fridge from Lowe's, both motors went out in less than 4 years, ruined all my food, took a long time to get parts to repair, then one year later the motor went out again! I owned this Samsung fridge for 5 yrs and paid a lot of money for it. Now I had to purchase a new fridge. Your refrigerators are junk in my opinion and I will never purchase your products again and I will pass on this information in reviews and in social media. You need to be held accountable for your inferior appliances.

Sent Samsung Gear S3 Frontier watch to the Plano Repair Facility. Sent it First Class mail with ticket number written on 3 sides as well as bar code scan coding. Per Postal Service package was received on 8-20-18. I called to check status on 8-29-18 advised by customer service that it had been received and they would contact service tech and email me a status within 48 hours. I did not hear anything and called again on 9-10-18 this time customer service stated they have it but they don't have it checked in under the ticket # 4148161885 therefore it is not located. I spoke to a supervisor Bernard who stated that I had to wait and if it did not turn up with in 48 hours they would pass this on to the next level and they would then look for it. It is now 10-16-18 and of course I did not hear from anyone within 48 hours. I would like my watch found and repaired if possible.

We purchased Samsung refrigerator (Model code RF25HMEDBSG/AA) from Best Buy about 2 years ago. We have had recurring issues with the cooling unit (replaced twice at our expense) due to excessive noise, would shut off when unit doors were opened.
The ice maker has been replaced twice due to the ice forming an ice block at the ice tray shutting down the ice maker. We have to melt the ice to continue operation.
Melting water drips out of the door ice dispenser due to ice being stuck in the dispenser..
We have been informed by our independent repair crew Samsung is having these problems because they represent manufacturing flaws found after releasing the refrigerators. Understand there could be issues with any manufacturers product; but the customer should not have to pay to for Samsung’s mistakes. These products should have been recalled once the problems became apparent.
Our Samsung refrigerator is the worst we have ever owned and would not recommend this product to anyone.

I recently purchased a Samsung Galaxy note 9 at your Gateway store , Durban, While the service by Sabelo was excellent , the gear watch is a large one. This was a gift for my daughter who is petit . I have now been informed that there is no small available and I must pay R600.00 for a new buckle type. Please exchange the large for a small. Thank you.

WE BOUGHT OUR SAMSUNG SMART CAR VRT PLUS WAHER ON 6/20/17. 528.00 DOLLARS, SINCE THAT TIME WE HAVE HAD TO SPEND 400.00 DOLLARS ON PARTS. THAT IS NOT WHAT I WOULD CALL GOOD PRODUCTS. I AM SENDIND TO THE BETTER BBB I FEEL PEOPLE NEED TO SEE WHAT PROBLEMS ARISE WITH THIS WASHER. WE ARE VERY DISHARDENED WITH THE PRODUCT. MY WIFE HAS EXPLAINED A NUMBER AGENTS VIA THE PHONE. WOULD LIKE TO GET RETRIEVAL OF SOME OF MONEY IF NOT ALL.
DAVID WALKER

I purchase a dryer fro Sears in store in Casper WY. It stopped working, Sears instructed me to contact Samsung, as it was still under warrantee . I initiated the process on 9/12/2018. I have had to call in more than 20 times, being told so many stories that I don't know who or what to believe. I have an email stating that the exchange has been allocated. I even have a tracking number. It says that my new dryer has been shipped. I have been given the shipping companies phone number to call, and when I do the shipping company has told me that all they have is an order to come and pick up the dryer, but not an order to exchange it with a new dryer. They firmly state they do not have a dryer for me. That I need to call Samsung back, which I do again. No one an Samsung will find out the problem, they just keep telling me that someone from the exchange department will call me, and they never do. It will be 1 month tomorrow, and I still have no working Dryer, I paid a lot of money for this washer and dryer set for it to break and for me to have to through this is more than any one should ever have to go through. I will never buy another one of your product, and I will make sure that if this situation is not addressed immediately. I will contact anyone and everyone within my means to get ti taken care of. I can promise that. I will also make it very well know what kind of a company Samsung is and how they do not provide good service. I ask that you rectify this matter and immediately call me at 307-274-2436

Purchased a $3900 refrigerator. January it was into allied new home. The water line dispenser did not work. A tech came to see it found it was defective. Samsung promised to replace it it never did. The they call and said will reimburse the cost because they did not have any available. We received e mail with instructions to cut cord and remove serial sticker which we did. Still waiting for solution to my problem since i have to rent a refrigerator and no one does anything. Empty promises. Every time i speak to customer service no one have an answer,
Please i am very dissatisfying with rchase any of the products . Will like to get my money back. Been dealing with this issue for 5 months.

I bought 60 inch Samsung TV June 17, 2016, it stop turn on last year, had it repaired 2017. It stop working again same problem. What is wrong with Samsung TV's. Need to know what to do. I paid over $200 for repair last year.

Andrew Swope
872 Mt Carmel Road
Clever, MO 65631
(old address 992 W. Crestwick Nixa, MO 65714)
417-425-0957
Date of this letter: 9/20/18 currently 57 days and counting.
To: Anyone at Samsung that will listen
Issue: Deplorable Customer Service
History:
I would like to begin by listing Samsung products that I currently own, or have owned over the last 25 years.
VCR
4 LED TVs. 55, 40, 32, 32
French Door 22' cubic foot Refrigerator
Laptop
4 Tablets 10.1”
Blue Ray player
DVD player
Camcorder digital
Vacuum Cleaner
Washer Dryer set front load
8 cell phones over the years
I used to work at Best Buy and recommended Samsung over any other brand save Toshiba. I have throughout my work experience been responsible for recommending various electronic equipment. One of the largest was helping a 85 room motel in Branson Missouri with the purchase of Televisions, all Samsung. Two Churches added 18 Televisions and DVD players, all Samsung. The multiple friends and family that have asked for my recommendation. I have a degree in Broadcast Television Communications. I have played the Customer Service game much of my life. And the story you are about to read has made me swear off Samsung and will begin looking for a company that can provide Customer Service.
Would like to give an account of what has transpired over the last three repairs of my vacuum cleaner.
My wife and I purchased the vacuum cleaner nearly 4 years ago from Sears. It has a 5 year warranty. Model number is SU12F40SB VU12F40SBBT/AA. Serial number 0AEW8FEF301317P.
Note about usage. My first house had carpet in one small bedroom, living room and 12' hallway. Rest of the house was wood floor. Second house (only been in my second house for about 2 months now), has 3 small bedrooms with carpet and some throw rugs. The rest is wood floor. So not a huge amount of use.
First Repair: Do not honestly remember when, but it should be in your records. Issue was brush roller not working if I remember correctly, but it has been awhile. Spent a lot of time on the phone, was told I had to take it to a local repair shop, okay, had no problem with that. They looked, no local repair shop in my area. Had to call me back the next day to find out where it was going to go. Next day got a call, it needed to be shipped to New Jersey. They told me to ship it, I said no, you pay for the shipping. After all its under warranty. A manager agreed, and sent me a UPS shipping label. Off it went. Got a call about a week later, the repair shop needed the Serial Number. Odd since they had the until in the shop in question. Luckily I had the serial number and sent it on. Got it back about 1 to 2 weeks later.
Second Repair: Around 1/9/18. This is where my nightmare over a 200.00 vacuum begins. Issue was the latch on the bag-less canister broke so it would no longer latch to the vacuum. Started with online service, they said I had to bring it to a local shop, I replied that is impossible since the only repair shop I can send it to is in New Jersey, was asked to drive there, I replied with only if you are paying my hotel, gas, food, time off work and car rental. They replied with what are you talking about. Apparently some of your employees do not understand distance involved from Missouri to New Jersey. Was told they would have to send it to some department and would contact me on the next day. Next day I get a call and same as before, I get a UPS shipping label. I remember clearly asking if they need the whole vacuum or just the canister. Was told just the canister. Fine, sent the canister. Two weeks later here comes the canister back, still not fixed. Called customer service to find out what the hell happened. Apparently the repair shop did not have a serial number. There is no serial number on the canister, no model number, nothing. However, the model number of the vacuum and the serial number was on the paperwork that was sent to the repair shop. And I have to believe Samsung would have sent the information to the repair center as well. Fine, got another UPS shipping label and filled out more paper work with serial number and sent it on. Got a call from the repair center that they need the model number and serial number. They told me it was not on the canister. No it was not, but the paperwork with it has the information on it. Well they cant use it for some reason, had to call Samsung. Called Samsung got someone that had me take a picture of the vacuum model number and serial number, (which matched what I sent, and matched what Samsung sent). I took about 3 to 5 photos and sent them all to the Samsung Customer Service agent who emailed them to the repair center.
Now I have a few issues with this, why did the repair center call me for that information when Samsung had the information from the last repair, and it was sent to the same repair place so they should have a record of it as well? Why should I, the customer, have to keep providing information that is already in your system? Do you not have computers at your in bound call centers?
Finally get the vacuum canister back.
Third Repair/Exchange/Refund: Vacuum cleaner broke on July 24th or 25th of 2018. A part inside the extendable wand flex tube broke.
1. Called Customer Service on the 26th, went through the same song and dance about where to take my vacuum cleaner to get fixed. Was told that I needed to take to either Chicago or New Jersey. I said no, and told them to just send me the UPS shipping label like the last two times. Was told she can't do that, but will be happy to have someone call me in the next day or two to see what can be done. I hung up, decided to go online and try Samsung online help. Got the same answer, tried Samsung messenger on Facebook and actually got somewhere. Lou asked me for a service number, told them I don't have one yet because they have call me at a later time to start the whole process all over again. Lou asked for the model number and serial number, sent a photo, Lou pulled through and got me the first repair number 414823553. Got the email with the UPS label and sent it out on the 28th. In the box I put the paperwork with serial number, model number, taped it to the vacuum, put it on the box, and even sent a photo of the serial number, model number even though they actually had the vacuum cleaner with that information on the vacuum and should have gotten it from Samsung. Got a message from Jamie on July 30th asking if I had any other questions, I asked if the repair center needs the serial number, model number again and stated I have very low expectations on the outcome, and was proven right as you will see below. Was told all that information has been sent to the technician.
2. Starting to wonder where my vacuum is, around August 10th, did the online Customer Service and was told that they ordered parts and should be fixed soon. Called again around the 19th of September. Was told yes it has been fixed and it should be delivered in about 7 working days. Then I get a message on messenger from Samsung Support on the 21st that says “Hello, Andrew. It looks like the part needed for the repair is on Back order. We would like to request an exchange of the unit. Do I have your consent to submit the paperwork? Justin”. I said sure. Ticket number 4148159959. Then I called to complain that was told, TOLD it was fixed and being sent back, so what was going on with my vacuum. Was told it had not be repaired and it was a mistake on the service repair company. So I was lied to, either by a Customer Service agent wanting me off the phone, or the service repair company. What makes it worse is no one has apologized about that. Lying to a customer is one of the worst sins you can do as a company.
3. Called the Customer service department again on the 30th to find out where the vacuum was. The Customer Service Agent told me it has been sent to the Exchange department and should take 5 business days, and if I would like a call from that department that they can have them call me the next day. Which was a Friday before a holiday, and did not expect any such call, but said sure. Tuesday rolls around, Sept 2nd. Went to Samsung Customer service on Facebook to ask where was my phone call? Did not get a response. So I called on Sept 3rd.
4. Sept 3rd, Called the Customer Service line, tried to transfer to the Exchange Team Department, but was told they don't take inbound calls. Really. Asked for a manager, waited on hold for thirty mins before I was informed that the manager did not want to talk to me. Was told my vacuum had not been released yet by the Exchange Team. No clue as to when it would. But was assured it would not take that long. I informed the Customer Service person I have been waiting since July to have my vacuum back, and here it is September. Asked for the manager again and was told again that they are too busy, got frustrated and hung up.
5. Sept 4th called Customer Service line again, asked for a manger, refused to talk to the person that answered save basic information, name, phone number, address, which should be all in front of them since your system knows my first name when I call. Finally got a manager. Informed him of the whole history of what has happened and the fact that I have had to borrow a neighbors vacuum for the last 41 days (at the time of this call). My closest neighbor is about 300 yards from my house, that's if I want to walk through a field to get there. (Feel free to look at Google Maps if you think I'm lying. The address shows in a field, my house is to the left next to Gladiola Lane. House across the street is abandoned.) He told me that the exchange had been released as of the 31st. Odd, was just told on the 3rd that it was not released. So somebody back dated the request. And I was lied to, again. Manager informed me that it will take another 5 to 7 business days to finalize the order, and another 10 to 12 days for it to be delivered. I was furious. The ticket number 4148159959 was issued on August 21st, and it still had not been processed. Manager was not very accommodating in trying to speed things up since I still had no vacuum since July 26th.
6. Sept 11th I get a message from Samsung Support on Facebook saying “Hello, Andrew. It looks like there is no inventory for the exchange to be processed. We would like to submit a refund request in the amount of 212.80. May I submit this request?” Problem is I was at sea on a cruise and did not get the message until Sept 16th. So that delay is all me. (5 days out of 57 at this point) I said yes.
7. Sept 17th Checked my messages on my phone, and had a call on Sept 14th from Samsung Refund Department. They wanted me to call them back. So I did. Called Samsung Customer Service and was promptly told that the Refund Department does not take inbound calls. I told them I got a call from them, they left a message to CALL THEM BACK. Was told again that they don't take inbound calls. Asked to talk to a manager, again I wait. When I get a manager I have to explain the whole history all over again. I am very tired of explaining this every time I call. I asked the manager if Samsung has On Demand Inventory, since you should know in a few seconds if you have any in stock, but it took from AUGUST 21ST TO SEPTEMBER 11TH TO FIND OUT IF YOU HAVE A VACUUM CLEANER IN STOCK. Was told again it will take 5 to 7 business days to send it through the system, and another 10 days to be sent. I asked a very simple question, if it has been discovered that you don't have a vacuum to exchange, then shouldn't it kick out a refund and expedite it to the customer? Frustrated, I hung up. I am getting no help from anyone. On Samsung Customer Support I get a message “I have submitted the refund under the ticket number, 4148430317. It will take about 5 business days to obtain approval. Question, shouldn't it already be approved since you don't have any in stock?
So let me summarize.
Called for repair.
Told I'll get called back to set up.
Did not get called back.
Facebook Customer Support sets up repair.
I call for status and told it is fixed and on the way.
Get contacted that it can't be fixed, will have to be exchanged.
I call for update on what is going on.
Told it will take a bit, but will be sent out.
Get contacted that there is no inventory.
Asked if I want refund.
Waiting......
It is now 9/20/18, 57 days since this has started, and I have no idea if I will ever get a refund.
I have been a loyal Samsung Customer. After all this, what do you think the odds will be of me buying or recommending a Samsung product?
Very Frustrated
Andrew Swope
417-425-0957

My 18 month old washing machine leaks. I have had a technician out and they could not find the problem. They said they would return if there is an issue within 30 days at no charge. The next time a load of wash was done the machine leaked again. The service people said they would not come out again. I have called Samsung 4 times. I have had 4 service numbers, the last one being 4141470513. When can I get an answer to my problem. I would never recommend Samsung in the future.

Dear sirs,
in July 2015th we bought Samsung G318 Galaxy Ace4 Neo Duos phone in Russia. In July 2018 it exploded in my Mom's hand bag! Samsung Russia office has confirmed that do not have any responsibility as the service period is over! but noone advised that the Samsung products in some period of time become dangerous for life of grown ups and children! (the phone exploded in the car where were my Mom, Dad and their small Grandson! who would be responsible for that? we've applied to Russian office of Samsung service support but got unsatisfactory answer. If teh problem cannot be fixed we're going to apply to the Court and mass media (both in Russia and in other counries) so more people could understand the danger and the way Samsung works with customers comlaints.
Waiting for your reply. If the information we've sent to Russian office and their reply is requested - I can resend everything to the address indicated from your side.
How can I send the claim to the Central Samsung Office in Korea?

Worst Customer Service ever! There is always something came up with my order! I had to cancel it 3 times. First time, they said payment did not go through (which I had checked my credit card before I placed the order and I had enough credit to buy it!) Second time I ordered, they said credit card billing address and tv's billing address does not match so payment didn't go through again! so I ordered 3rd time, this time with Paypal, and it kept in "in process" for days, and they told me they are going to create a ticket for this issue and customer service going to take care of it. Which they haven't not taken care. This is the fourth time I'm canceling and I'm placing the same order. It has been 3 Weeks since I start trying to buy this Tv and yet they still can not figure out what is wrong. Definitely not happy with my ordering process! I'm not even sure if I'm gonna be able to get it....

I purchased a Samsung J7 Prime in February 2018. By August the screen home button was not working. I contacted Samsung as my phone was still under warranty. Samsung in the US sent me an email claiming that my phone was not under warranty and I had to pay for the phone to be fixed. If my phone is under warranty why is this Samsung office lying by saying its not and refusing to fix my phone. I have attached the email that was sent by Samsung along with my online receipt verifying when my phone was purchased. I need my phone fixed or replaced as it is under warranty, it is unfair that Samsung refuses to honor the warranty agreement and is wrongfully charging me for the fixtures on my phone. Please help me get my phone fixed.

Very unhappy with Samsung I don’t think I’ll ever purchase anything from them again. Bad customer service and horrible product I haven’t even had 2 years yet. Smh

I am a fan of Samsung products, I like Samsung electronic devices very much. I have been using Samsung smart phones since Galaxy S7 edge. However, I was not having as good experience as before on the service issue happened to my Galaxy Note 8 recently.
I bought my Galaxy Note 8 in Dec 2017, I was satisfied with the performance until May 2018. I found color difference on parts of the screen when presenting the same picture. Therefore, I raised service ticket 4147504980 on May 19th and mailed my phone back to service center in Texas. From the service record, the solution was screen replacement.
I got my phone back on Jun 5th, the color difference issue was solved. However, I found a bad pixel on the left bottom of the screen which was not there before. This was an unexpected issue, because it should not pass the functional check before sending to me. As a result, I raised a new ticket 4147625493 and sent my phone back to service center for the second time. The solution was replacing the screen as well for this time.
I got my phone back again on Jun 18th, the bad pixel issue was solved. I was hoping the phone should be as healthy as before. However, two weeks later, my phone dropped into water when I took pictures besides the pool and I pulled it back immediately, but it wouldn’t power up when I checked the phone later. Since Galaxy Note 8 is IP68 water proof, I was sure the phone could survive it, and the problem might be caused by other issues. So I raised another ticket 4147813124 on Jun 30th and sent my phone back to service center for the third time.
Unfortunately, this time the solution of issue was “unrepairable” due to liquid damage. I was shocked by the result because the Galaxy note 8 is waterproof and I have been using it with wet hand or even in the rain with no problem before. I called online service several times and they even raised my ticket to upper level case management team, but all answer I got was liquid damage was observed so they could do nothing about it. I am nowhere now asking for help, so I am trying writing to you if you could help me with it.
My concern is that since my phone was repaired by service team for twice (one of them is unexpected due to screen with bad pixel was replaced to my phone), which means the phone was opened for at least twice. Therefore, the capability of waterproof may be impacted due to multiple times of screen replacing and phone is not sealed well.
To sum up, Samsung service has made a mistake on the first service repair, and then refuse to admit that opening the phone will impact the capability of waterproof. This is not acceptable. Becareful with Samsung products next time.

We bought a new Samsung UA43NU7400JXZK (4K) 43" iDTV (Serial No. 05PH3NDK500803) from Broadway Hong Kong on 3 July 2018. It was delivered to my flat and installed on 7 July by Samsung staff. Just after less than 3 weeks, there was no image appearing on the screen. Samsung technicians came twice to fix the problem by trying to replace two (2) major circuit boards, one time each, and all failed. Samsung Hong Kong told us that the next step is to replace the display panel, but without guarantee that it would work. We asked if Samsung to replace the whole tv set but was rejected.
We are very frustrated and disappointed that our new Samsung tv set be broken down within 3 weeks. To fix the problem, the major circuit boards were tested and replaced by trial and error method, and the display panel being planned to be replaced. The tv set body and the major components were and will be disassemble and then assembled in the maintenance visits. We believe that these maintenance activities would greatly degrade the quality and life time of our new tv set. We therefore strongly request Samsung to reconsider to replace a brand new tv set for us!
Looking forward to hearing a good news from Samsung!

Bought a Samsung refrigerator two weeks ago because our other one went out after 8 years, and after two weeks the freezer stopped working. Purchased the Samsung at Sears and have to wait a whole week before we get a new one. Very disappointed with Samsung and Sears. Our food tha was ruined should also be warranted but they don’t do that. Never ever purchase a Samsung again or shop at Sears.

I have a Samsung s7edge that has been submitted for repair for the third time the issue has not been resolved. The technician replaced parts on the phone and the issue reoccurred. I spoke with a lady who assured me that the issue would be corrected but to no avail she refused to contact me by email when the phone was received. She was from the office of the president. This phone was sent from the office of the president new in the box and has been sent in for the third time. Samsung has the worst customer service and will lie to you to pacify you. Samsungs office of the president is a joke because they do not care about the customer The ticket number for my product is 4148014088.

I purchased a sansung washeo and dryer in May of 1917 frin /sears,
Last weeki the dryer lit up but would not dry. A year andless than 2 months. I called Sears dervice as I have purchased all my appliances from Sears for more than 50 years.
I also asked that they checki my washer, worked find but asked thyem to check it.
Thy charged me the price quoted when I objected to the higher price, without a proble,m. Washer was fine. Charge was bi
biled by sears. A computer diagnosed the problem with the dryer. Technition took the machineapart and took out a small metal round part and the metal part nect to it and said problem was metal on metel. He replaced the part put together the machine. It worked charge $362.38. He offered me a years service for %)_ mo for a year offering to$181.20 if I agreed. I did the Math. It would have cost me $600- plus the repaircost. O dod the ,ath and declined. I could probably buy a new dryer each year. Man was polite accepted my credit card and I received a receipt by Sears.
He told me to not overload the machine or put heavy items in it. I do do this. I did not abuse the machine and feel cheated. A dryer should last more than 13 months. I would like some justice from your company as this is your machine and have every attention to bring this to the attention of my local politioions anmd media and local agencies. I am elderly and feel I was not treated fairly. Sers service seems very different thaj it once was.
Eloise Litman 682 rt 306 suffern NY 10901 845b 354 2644 I will also contact my credit card ccompany

I have spent 3 hours on the phone taken my phone to the "authorized" store, had the people at the call center taken my phone over from their end pushed all kinds of buttons Best But pushed all kinds of buttons and my phone does not work but NOW they want me to send them my phone because they can fix it. I am so not liking Samsung or Sprint very much right now. I have a J3 Emerage CHEAP replacement phone because I broke my good phone. They keep asking me to do more and more instead of just honoring the the warranty REALLY SAMSUNG REALLY. I have done NOTHING to the phone it has an error on it that will not come off and was told by the "authorized" store it does not work. So who is lying

I just purchased two Samsung Galaxy J7 V phones from Verizon store in Huntingdon, Tennessee on Saturday 7/21/2018. I have been back to the store for a bunch of assorted problems with both mine and my wife's phone. The problems were from the notification LED not working (which I found out after they tried to get it to work for 2 hours that it just doesn't have) to the alert sounding every minute or so. We made our peace with all this until I came home yesterday (7/24/2018) and found the camera glass that is recessed into the back of the case was broken. We are both in our 70s and are not rough on things. I carry my phone in my right front pocket like I have done for years and have never had a problem. Me and my wife have both had a Samsung S3 for several years and they were great. We have always liked Samsung products and were surprised that this new phone seemed to be so inferior. I went back to the Verizon store to see what it would cost me to trade up to phones with a notification light and hopefully better quality. With the damage my phone had it would cost me about $500.00 up front and $30.00 a month for 2 years. My wife's would be $50.00 up front and $30.00 per month for 2 years. This seems excessive considering we have only had the phones for 4 days. Don't expect Samsung to do anything about any of this but I had to vent. This is the first customer complaint I have ever filed.

I purchased a Black Samsung Galaxy Tab E 9.6" 16GB WIFI Tablet brand new in July 2017. May 12th It stopped working so I sent called in and was told how to get it replaced. I emailed Proof of Purchase three times and Extended Warranty that I purchased. Samsung replied it was out of their 1- year warranty. I told them it couldn't be since I only had it 10 months. They found the error and updated my file (they were looking at date it was made by manufacturer not date I purchased it). A part was ordered but then I received an email saying the part was unavailable and they'd be sending my Tablet back unrepaired. Well, this was unacceptable. I called and told them it was not my fault the part was not available. They agreed to replace it. Today, 10 weeks, 10 phone calls and loads of email I still do not have my Tablet. The last Request# was 0011501692. I purchased this Tablet in good faith because I have so much other Samsung products but this is really not acceptable nor is it fair. Is there something you can do???
Thank You,
Mary McClain
706-394-4531
chavileigh55@gmail.com

I have gotten and samsung tab E from AT & T on nov 14 2017 ,I used the tablet for about 2 months ,it started messing up BADLY, ( 5) I was informed by AT& T that it was an Samsung problem due to factory warrant, I call the service department got it shipping to them it was repaired twice came back to me, within a 2 days ( each time ) started messing up over and over by going i to safe mode , the service kept placing it on the machine and running test , service department it was said it was Okay, if it was ( okay why did it keep going into safe mode.I was informed by replacement department that ,they had (NO SAMSUNG Tab E -- NO STOCK THAT I WOULD BE GETTING A REFUND CHECK OF $ 215.00 at this time I have NO TABLET OR NO REFUND EITHER ) I still under contact with AT&T , for me to get cleared of the contact I have to pay $ 129.00 that is owned
SUGGESTION : 1 , REFUND AND OR GET A SAMSUNG TABLET IS S3 FOR REPLACEMENT AT NO CHARGED TO ME OR AT& T
2. I WILL BE FILING THIS COMPLAINT WHIT MO AG OFFICE AND FTC ,BBB FOR YOUR ACTION
YES I HAVE ALL THE PAPERWORK AND EACH I HAD TO SEND IT TO THE SERVICE DEPARTMENT !!!!
YOU CAN CONTACT ME AT 573-694-3887 OR 573-690-5914 ASK FOR CARL OR SHEILA DEDRICK FOR OTHER PAPERWORK

I have a Samsung Galaxy J3 eclipse and it SUCKS!!!! It took 2 full days to charge. I used different charger and got the same results. The battery life only lasts 2 hours and takes FOREVER load a page. You can only have 5 apps and 30 pictures/videos before it runs out of storage. It is a TOTAL waste of money and you should NEVER buy it. I am SO disappointed.

We purchased a Samsung phone in Aug of 2016. Phone worked great, no problems at all. Then Samsung sent out a forced software upgrade in February 2018 that completely bricked the phone. I contacted customer service after being told by Sprint that there was nothing they could do because it was a software issue. Samsung told me to mail in the phone and sent me a label. I was made aware there would be a charge to assess the damage because it was out of the one year warranty. After checking my phone they confirmed the mother board had been corrupted and wanted to charge me almost $600 to replace the board that was corrupted from THEIR software update. I asked how their upgrade was our fault and my responsibility to pay for? The representative just kept saying it is out of warranty.
My phone was fine, no drops, cracks damage of any sort until they sent out their upgrade. It almost seems like they sent out that corrupted upgrade intentionally to damage phones to force people to spend more money. My phone isn;t even paid for yet, but now is just a hunk of junk $700 paperweight because this company does not stand by their products in any way!! I will NEVER purchase another SAMSUNG product again. Guess I'm switching to APPLE from now on for all five of my phone lines.

I have called several time since march. now I am being turned over to collections by Samsung finance. I purchased a Samsung s9 because I received and email for preorder in march, when I took it to tmobile for a trade in for my Samsung s7, I was told I had to return it to Samsung and get tmobile and I returned the phone fedex . I have called Samsung several times and they have told me the phone was received. I have told Samsung finance that several times and now they are messing up my credit with a 500.00 bill. what else can I do my email is leanna12003@yahoo.com and my number is 708-705-2378. please help me get this resolved and closed and my credit taken care of. thank you

I wish I can give Samsung customer service a NEGATIVE 5 stars. I've spent the last 2 weeks trying to get my cell phone sent in for repair. I have sent in my proof of purchase, documentation from Verizon stating that the phone isn't stolen and still no resolution. I've done everything Samsung has asked me to do, and all I'm asking for is a return address to send my phone out. Which means I'll be without a phone for an additional 3 to 5 working days. I'm not saying that the people who work for Samsung aren't good at what they do, but their policies and procedures don't work. Their problem is systemic, mean while the customer suffers.

21 June 2018 Elizabeth Seymour Email: sargeantl@bigpond.com
Managing Director
Samsung Electronics Australia
3 Murray Rose Avenue
Sydney Olympic Park NSW 2127
Re: SAMSUNG AUSTRALIA -SERVICE REQUEST 4259751836
Thank you for email dated 14 May 2018, regarding my faulty Samsung “Gearfit 2” watch returned for repair for the second time, on 04 May 2018.
In August 2017, I upgraded my Samsung Galaxy mobile phone to a Samsung Galaxy 8, via the Woolworths Mobile retailer. As a result I received the Samsung “Gearfit 2” as a bonus for purchasing the new Samsung mobile telephone. This is the fourth Samsung mobile I have purchased over the past years.
On 9 March 2018, I returned the Samsung “Gearfit 2” to your Samsung Technical branch at Parramatta, as the device was displaying a message that the back casing of the watch required wiping as the readout on the screen incessantly wanted to read my heart rate. About this time the rear casing of the device became dislodged.
The warranty repair was finalised on 13 March 2018, with the billing number quoted as (4256272323) and the service report stating:
DEFECT DESCRIPTION: - Battery discharging – Exposed heart rate sensor.
REPAIR DESCRIPTION: - Replaced PBA – Battery – Rear tested OK
From the date I collected the repaired device it operated according to its specifications, with the exception that the device required re-charging on a daily basis, which concerned me as I was under the impression that this device did not require re-charging on such a regular basis.
Approximately on 10 April 2018, I noticed a dark patch at the top right hand corner of the face of the watch. I didn’t take much notice of this until I noticed it never cleared. The device continued to operate as per its normal specifications, but still maintained the dark patch on the top right of the screen.
On 23 April, 2018, I was a passenger in my husband’s vehicle travelling to the North Coast. At the start of our journey the device was still operating, apart for the aforementioned darkish patch at the top right of the screen.
Approximately 2 hours into our journey, whilst seated in the vehicle I noticed that the “Gearfit 2” screen displayed a white line running slowly from the top of the screen to bottom of the device. At first this line was very slim, but over the next few hours, whilst still seated in the motor vehicle the line became wider. After short time the device completely malfunctioned.
Upon my return to Sydney I attended the Samsung Office at Parramatta to have this device serviced. I fully explained to the Service technical officer what had transpired with the device whilst I was seated in my husband’s car.
On approximately 7 or 8 May 2018 I received a call from a young man who informed me that the service technician had advised that the watch had experienced damage not covered under warranty. I immediately questioned this assumption and was not satisfied, as I had not damaged the watch in anyway. I informed this person that the device had been repaired approximately 3 weeks prior under warranty and I requested to speak with a supervisor.
He advised me that a Case Manager would be assigned to me which would take approximately 48 hours and they will call me to discuss the repair. At 1.51pm on 11 May 2018 I received a call from one of your staff members named Brian. I had left my phone at home and was not able to return his call. Brian called me again at 12.10 pm on 12 May 2018, and as I was indisposed I was unable to take the call, and left another message for me to call back.
I rang back at 2.20p.m that date, but due to the lengthy wait time I terminated the call. I rang again at 3.30 pm on the same day and asked to speak with Brian. I was told Brian was unavailable; I left a message for Brian to call me back.
I rang on Monday at 10.16am and spoke with Janei. I explained to her that I was returning Brian’s call and I would like to speak with him. She said I will just put you on hold and to ascertain Brian was available. When Janei came back to the phone she told me Brian was not available and she would attend to my call. Then Janei proceeded to tell me what I was already told nearly seven days ago with no resolution. To say this made me very angry which as an understatement!
My assigned case manager was always too busy to speak with me so now I had another person telling me I had damaged my watch and there was no further resolution available to me. When I commenced to inform Janei that I did not damage my watch, she commenced to start calling me “Ma’am” which I found to be extremely condescending. This condescending tone in her voice I found to be insulting and extremely patronising and very unprofessional. I continued to remind Janei that my name was Elizabeth not “Ma’am”. I asked Janei for the General Managers name which she refused to supply to me. She stated that she was not allowed to provide that information.
I expected a more professional approach to a customer than what was provided to me by your staff member Janei. I found her manner very dismissive to my concerns, and in fact her customer skills were appalling.
Over the past few years, my husband and I have purchased three Samsung mobile telephones, coupled with a very expensive Samsung television purchased in 2017. I have grave concerns, emanating from my recent experience with your Technical staff relative to my current issue, as to the level of professionalism I or my husband may receive if we have any further problems with our current Samsung products.
I will strongly reiterate that the “Gearfit 2” device was in no way damaged by me or any other person, no only from the date of receiving this device in 2017, but from the 13 March 2018 when it was returned to me after being repaired under warranty. The only defect noticeable to me was the small dark patch at the top right of the screen which I had noticed on or about 10 April, 2018. In fact the device had not been worn by me, four to five days prior to leaving on our journey to the North Coast and up to the date of leaving, the device was operational, apart from the continual need for the device to recharged on a daily basis.
The very minute scratches on the metal casing outlining the face of the device may have been caused by a small and light bracelet I wear on my left arm. It also might be noted that there is no damage to the face or band of this device.
In closing, I wish to be made aware of what evidence the service technician availed himself of, to arrive at the conclusion that I had “knocked” or damaged the device, either by my neglect or my omission.
It might be noted that my husband had an issue with his Samsung ‘5’ mobile telephone some weeks ago. He attended the Technical centre of your offices at Sydney Olympic Park where his mobile was examined by one of your service technicians, as the phone was unable to be charged. This technician informed my husband that his preferred option was to purchase a new Samsung mobile telephone. He further advised my husband that the charging port was damaged and the mobile telephone was now unrepairable. Upon his return home, he utilised another Samsung charger, and found that this charger fitted the charging port and that the mobile telephone was able to be fully charged.
Does this experience call into question the abilities and knowledge of some of your technicians.
I thank you for taking the time to peruse my letter of complaint, and sincerely hope that you can assist in rectifying my present situation.
Yours faithfully,
Elizabeth Seymour
Further Feedback
On 10 July 2018, I finally received a call from Brian from Samsung Customer Service who left a message on my phone. I returned his call the following day, 11 July 2018 at approximately 9.10a.m. When I returned his call he said to me “firstly I would like to apologise for not being available” “but we are very busy and that’s not your fault”. Really! I don’t care about your availability it’s about the poor service and the attitude from the customer service team. Brian continued, with letter in hand “Now I want your feedback” “Oh and the decision still stands”. Why ask for feedback when you already have my letter? I asked Brian has your Managing Director read the letter I addressed to him and he said “No! I will forward this onto him if you want”. Yes please Biran as that is who it was addressed to and cc to your Service Manager.
My dealings with Samsung Olympic Park have been atrocious. The complaints are handled poorly and without professionalism. I will no longer purchase Samsung products because of the poor service I have received and I will continue to tell people about my poor experience.

I wanted you to be made aware of my recent experience at the Samsung Experience Store in Eaton Centre, Toronto Canada. I went to take in my broken A5 (2017) phone that I bought in December (2017) and was having issues while I was on vacation.
The employees on the bottom of the store were friendly enough but it all went downhill after I went upstairs. There was one employee at the service desk, he was seeing another customer so I stood by the counter waiting. There was no greeting, no "I will see you in a minute." Fair enough. But those customers left and this service guy still deliberatly ignored me. He answered the phone and went to the back a few times.
After about the third time he came back from the back room after about 20 minutes he decides to help the guy who came way after me first. Saying it "will just be a minute". I am a very patient person and if it was just this that happened I wouldn't have bothered complaining.
So I drop off my phone for a repair after he finally decides to talk to me and treats me like I'm a waste of time and space. I mention that the touch screen stopped working when I was on vacation. Everything else about the phone was working perfectly even the lighted part of the screen. It could be because I got caught in a rainstorm but the phone screen didn't seem to stop working until a day later. It's only 6 months old and I hope it's a fixable issue. They say sure we'll have our techs take a look. They mentioned if there is water damage on the inside of the phone that is not covered under warranty. Hence the careful phrasing "water resistant" not water proof, but I have hope, because this is the first time it's gotten wet and surely one rainstorm won't damage the phone. And I started having the problem days after the incident. "Come back in about 3 hours." So I went away.
I must mention the employee who helped me when I got back, was very lovely and helpful. He goes back to talk to the tech and says sorry they found liquid damage on the inside of the phone, so I new screen will cost you approx. $260. I say "okay I'll think about it." And it takes them about another 20 minutes or so to give the phone back to me. This makes no sense due to what happens later in the store.
Fast forward to me driving back to my home in Waterloo. I decide to take it to a Samsung Authorized Repair shop. Little do I know they open my phone and find NO SIGN of liquid damage. Meaning the people at the Experience Store did not even bother to open my phone. They made an assumption, told me they were doing something and did not bother to do their jobs. Now I'm a poor student, so imagine my surprise when I find out that my phone could and should be fixed under Samsung warranty but they did not bother to check.
I am so disappointed in the Samsung brand and this store. I should also mention, this is the first time ever I have contact the company itself to complain and I have working in customer service so maybe the first guy was just having a bad day. But to me this whole situation is unacceptable.

about my Samsung S7edge that was handed in at one of Samsungs repair centres to replace a screen. It was done in January. Now the repair centre closed down, I have no phone but still pay for my contact. Since feb I tried to resolve the problem and they are still busy with it. its 6 months now and still nothing. even the manager at the complains department said he don't know what to tell me anymore. This is really unacceptable and I need it to be resolved.

Mare bill no.4263465687 service centre no. 0008350794 10 din se mare phone service centre ma para ha.sir 10000/- dam ka or ek mobile rakhna mare liye possible nahi ha so sir please help me.my mobile no is 8942983184

good day
I bought a Samsung z4 in January 2018 I am starting to learn the difference of it and android once but now I have been having an issue with the back button as I have to restart the phone for it to work almost every day not sure how many times a day. the issue of me taking it back to edgars for repair is I will have a stay for two weeks or more without a phone.

POOR PHONE SERVICE
TO WHO IT MAY CONCERN
As I have what I think is way too many problems. I would like my refund and an exception to policy and authorization to return the two phones that I have with no penalty. I am 77 years old and cannot afford to have my limited funds tied up my your company.
I am very unhappy with Samsung. For over a month now I have been trying to get my refund back. You can look at my account Edintex@satx.rr.com. Of one error Edintex@satx.r.com
I ordered two phones or at least that is what I thought But I received 4 Samsung 9 Cell phones.as charged on 5/19/2018 841.09, on 5/18/2018 841,09 on 5/18 2018 833.51 and again on I was charged 833.51 on 5/18/2018
On 5/19/2018 7,58 paid for return label returned one phone on that label
Another phone was returned as I did not sign for that phone
I currently have two Samsung 9 phones numbers 358212090002055 358212090006767 One was Violet and the other was Coral Blue
One order number was DJ03WO0SS I do nor have the other numbers. As my computer had a hard drive failure .
06/01/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA Refund 833.51
05/19/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -7.58
05/19/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -841.09
05/18/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -841.09
05/18/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -833.51
05/18/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -833.5

I bought a brand new Samsung note 8 in September 2017. Not long after, I dropped the phone 3ft on to CARPET and it caused a hairline crack. That’s my first complaint. Second, this month, June 2018, the phone went dead and no charger would work. It wouldn’t come back on. Nothing!! I contacted Samsung and was told it was a known issue and it was under warranty so it would be corrected. The tech guy I talked to asked if it was caused by physical or liquid damage. I said not to my knowledge but it does have a crack that happened right after I got it but it has worked for months up until now. He assists me in getting a shipping label to send my phone in to the repair center. Next thing I know, I got a bill for $658.19 to repair my phone because it was not under warranty. Come to find out, the small crack voided the warranty and NOTHING was said about that when I was talking to guy about the issue. They sent me my unworking/unrepaired phone back. I’ve got a $1000 Samsung paperweight now. Not to mention. I’ve got a baby on the way and that phone was my only way to get a hold of anyone Incase anything should happen. Im borrowing a phone now. I still owe Verizon $560 for that non working note 8. I’m stuck paying for a phone that doesn’t work, and the reason it doesn’t work was beyond my control.

I would not even rate it bought a washer and dryer 6 months ago and the dryer broke down. Service is a nightmare. Would not come and fix it.took for ever to get reimbursed. Thes__hit we had to go through to get it.im telling everyone I know and don't know about it I would rather wash my clothes in the creek then ever buy another Samsung product of yours again.larry

I would not even rate it bought a washer and dryer 6 months ago and the dryer broke down. Service is a nightmare. Would not come and fix it.took for ever to get reimbursed. Thes__hit we had to go through to get it.im telling everyone I know and don't know about it I would rather wash my clothes in the creek then ever buy another Samsung product of yours again.larry

My phone updated yesterday. All is good except I am having a problem keeping the badge numbers on my notifications after either just opening the app and not the actual message or one of the notifications or if I dismiss one of the notifications on the bar. It is important in a lot of instances to have it shown how many notifications there are within that app. Not sure why ya'll thought it was a good idea to dismiss the number of notifications before even opening the message. I've tried multiple things, read multiple threads to try and fix this problem but nothing is working and I see it is a part of the update. If ya'll could go back to showing the number of notifications until the user personally decides to do away with the badge numbers or actually going into that one thing to dismiss notifications separately.

Dear Team,
Service Request Reference No: 4259802563
My Samsung Refrigerator was purchased in April, 2012. Since last 3/4 months, our refrigerator has some ongoing issues of cooling. In March, the engineers came and solve gas leakage problem (that is what they identified and claimed to solve it), charged me heftily now again in one months time, it is not cooling.
Another technician came to our place yesterday investigated the machine and said since you are putting untensils with water to make it ice in freezer section, our fridge is not cooling. How rubbish ? When we tried countering his explanation, he started giving us lame execuses and compared old timer products Vs new products.
We did not want to argue with him so let him go and waited for another day without keeping anything in freezer section to see the effects.... The result was same no cooling effect and no ice cubes in ice tray.
I want to register a complaint against this technician - Alpesh Patel and Samsung for their poor service.
Regards,
Pinkal Soni | 9909000361 | pinkal@sevennhalf.com

I got two Galaxy S8 back at the end of Feb 2018. I started having problems with the chargers not even a month later. I requested warranty on the chargers and wires after it was diagnosed by their own technical support. I am still waiting for the charging wire. I have spent lots of hours of my time on Online Chat and phone calls with Samsung trying to figure out why it has taken over a month to solve my problem. I keep getting the run-around about how long it's going to take and why I wouldn't get it all at the same time. There call centers are all outside of Canada and the USA so the people have no idea whats going on. I have requested a manager numerous of time and I only get the on-duty supervisor who says there is nothing he/she can do. I am still waiting for them to resolve this, but I don't think I will be buying another Samsung phone any time soon.

Did a bios upgrade on my Samsung Televsion today which did not go well. I called tech support but no one that I spoke to their could help me either. Totally untrained with no resources and no way to even begin to help the customer. Eventually, I was able to resolve the problem myself. As a result of this I emailed all of the Samsung Senior Management in Japan about my terrible customer service experience. Twice in fact. Any company with this pathetic of customer support is on the way out. Drop the stock now if you own any. No doubt on Monday a lot of people in Japan are going to have a bad day! Hopefully, they will get fired because none of them are doing their jobs.

I called your customer care on 4-2-18 and explained my mom and dad bought a Refrigerator in 2016 four months before it was installed in their new home which the refrigerator was installed in February 2017 by HH Greg which now it out of business. I explained there are numerous bulletins on this refrigerator and in February the ice maker when bad which you replaced under warranty. In April we noticed the freezer was not working in which we lost the entire freezer full of food. My daughter Cheryl Peach called into customer service explaining everything above and she offered to send a repair person or get the entire purchase price back for our inconveniences. I decided with the problems I had already experienced I would choose to Get a refund and purchase a new refrigerator and my daughter sent the receipt in and the lady from your customer service called my daughter with Refund Order Ticket # 4147177211 and with the amount of refund being $1,495.99 and that in one to two business days Samsung would call with how she would want refund either by direct deposit or Check. The email I sent receipt to was Snaecr_g45@sea.samsung .com and she said it was successfully received. She then called back a 2nd time to confirm address was still the same as receipt. Yesterday I sent email to confirm when they might receive the refund and customer service informed me it was denied for being out of Warranty? No one ever called to tell us such and knowing we were purchasing a new unit depending on repaying for a new product with the proceeds of this refund...... You have no one that services this area for Samsung and then your customer service is the pits.... If this is not immediately remedied I will be contacting an attorney or taking you to small claims as I still have the voice recording of the refund that was promised to my daughter. My daughter also asked if they would want the old refrigerator back and your customer service said no have Lowes dispose of it when they deliver the new one. As we still have the old one that is barely over a year old after installation. I will never purchase another samsung product as you CLEARLY don't stand behind your product for the price you pay.
Hopefully your will remedy if not I will be seeing you in court with my voicemail your customer service left as proof of refund.
Thanks
Pat and Bobby Flora

My Samsung Galaxy S8 died during a call. It would not start, charge, soft reboot or hard reboot. I was instructed from Samsung to send it overnight and they provided a UPS pickup ticket. I delivered it to s UPS store and they received it the next day. It sat for three days. I received an email stating they were repairing it and it would be 3-5 business days to return it to me. They then sent another email 2 days later saying they had my phone on hold waiting for back ordered parts. I then received an email stating they could not repair my warranted phone and were going to send a refund, after they contact me with in 24-48 business hours. That time frame was not followed and I have been on a constant phone loop with Samsung from 800-Samsung to an ECR and then to parts who immediately route the call back to 800-samsung. this continues until my patience fails and I hang up. All I am interested in a new S8 or refund of $672, which is the purchase price I paid for the phone.
Have feedback for Samsung?
Thanks for your feedback!
Sorry. Please try again later!