Samsung

I have ordered two S10+ on 14th and 24th March 2019.

After ordering it showed that order will be delivered on 15th April due to stock shortage.

I was not able to receive the devices because by that I have went outside Australia for two weeks.

During that time the devices were sent back to Samsung.

After I came back on 28th April, it has been a real struggle to request Samsung online customer care team to redeliver the device and its already middle of June and still I did not receive the device.

I have inquired about the delivery multiple time and each they say they have emailed the back hand team to process the delivery.

On my last call when asked for a definite answer and I was willing to hold on to the line until I get an answer the person serving me just hung up the phone.

This…

I purchased a full kitchen unit stove refrigerator dish washer microwave. my problem was the DW came without screws to mount to cabinet. the first call was in april the second call was in may screws were promised on the may call did not receive them. called again june 12th they are suppose to be on their way. the tenor of the last call in june was as if the problem was on me. the agent said something about an exception being made as if Samsung was doing me a favor I have a problem with that since Samsung caused the problem by not sending the screws in the first place.

I purchased a flex 4 door model RF23J9011SG/AA SS# 07ZB43BK100585F IN MAY OF 2018 I PAID 2800.

00 FOR THIS WHICH WAS MORE THAN REGULAR SIZE.

I HAVE HAD NOTHING BUT PROBLEMS WITH THE ICE MAKER ITS SLOW THEN FREEZES UP CANT PRDUCE THE AMOUNT OF ICE NEEDED .

IM 63 YEARS OLD I CANT AFFORD TO BUY NEW APPLIANCES .

THIS SHOULD NOT HAVE ANY PROBLEMS I AM NOT HAPPY AT ALL WITH THIS PRODUCT I THINK YOU SHOULD COME GET IT AND TRADE ME FOR A REG.

SIZE FRIDGE

Asked for help with new washer and dryer.

Agent told me to get SN for both from under the covers.

Was away 6 minutes and got thrown in a standby queue, they never responded after I tried for an additional 20 minutes.

Samsung French Door refrigerator, Model RF260BEAESR/AA.

Freezer door handle broke off on the right side due to flimsy plastic part.

See attached pictures.

Part # is DA67-03331.

No parts company carried the part.

Researched this part and found out (confirmed by chat talk with Samsung support) that you need to purchase the entire freezer door.

Very poor design using plastic.

Found that many others experienced the same problem with this part on the right side of freezer door handle.

Very poor customer support expecting customers who spent over $1000 for refrigerator to spend several hundred additional dollars due to poor design and cheap materials.

Will not buy a replacement door that may fail again and will not buy Samsung again.

My tv wont turn on, repair guy comes at my house 5 min plugs tv in and says gotta get Samsung to approve it and left, I missed a whole day of work for nothing, call back spoke to mgr sent pics to Samsung they approved to have a repair guy come out and gave me a number to call.

I call the number lady was down right rude and said she isn't doing the repair because she has other things to do and is to busy and for me to call back again.

Now if this isn't resolved today or this weekend I will be going to my local news channel and social medis about your company and products that you clearly don't stand behind.

I can pay 5000.

00 for a tv and this can happen and yet you don't stand behind your word.

I will be telling the better business bureau as well.

I should not have to go through all…

I am very UNHAPPY with my new S10+ phone.

I am a Sprint customer and have 5 phones on my account.

We have 3 I-Phones, 1 Samsung S8 and my S10+.

The data works on everyone's but mine.

I cannot connect to the Internet most of the time.

I get an error message that "I am Offline".

My message are sending slowly or not at all.

I paid almost $1000 for this phone (computer) and that was only about two months ago.

I have contact Assurion and they are sending me a "like new" or "new phone" (no guarantee that it will be new).

I am ready to go back to the I-Phone because it appears that Samsung has not fixed the glitches on this phone.

Is there any way that Samsung will replace this phone for me with a comparable phone of the same quality and value.

I have been a loyal customer for years…

I bought earbuds in January 2019 returned them to Samsung.

It's been 5 months I haven't gotten a replacement pair, a refund or anything.

All I get is someone telling me my earbuds will be replaced along with a gift card for the difference.

Just wait 7-10 days.

I never get the product and I end up calling back just to be on hold for hours and go through the process again to still not recieve anything not even an apology.

I have called them over 30x and have been told my product is on the way 5x.

I still dont have anything but they have my money.

I bought Samsung A70 mobile on 5/5/2019, on 10/5/2019 I started using it, on 31/5/2019 the software stopped working (a black screen with only codes on it appeared), I went directly to Samsung Customer Service center, They reset the software and told me that all my data will erased because the software was down, and no one told me the reason, they told me use it 2 days and if this happened again we can take the mobile and exchange it.

Okay, I used the mobile 3 days and today 5/6/2019 the mobile stopped working again, but unfortunately all the customer service In my country are on vacation (Eid vacation) for another 3 days so they will open on 7/6/2019 and the last date for exchanging the mobile is 5/6/2019 (one month from the date I bought it).

Well if am facing a problem with my mobile…

Samsung is attempting to defraud me of my cell phone trade in value.

Then they are lying saying they returned my phone which is a lie.

Dear sir/madam I am using samsung A6plus i encrypted my sd card,minumum 1 year ago,i want to change my mobile so i descrypted my sd card in A6plus.it shows all document ones after i insert to my S8plus new mobile that time again message came to descrypt your sd card than i give my password it says please use your mobile where you descrypted,so again i use A6plus for this process so again same message came in A6plus also that *please use your mobile where you encrypted* i lost my all document please give me solution to recover my document

I have had 2 washers that have been leaking and the repair service company that I was using was removed by Samsung Customer Care.

My washer is still leaking and has not been repaired.

I have had 2 different repair companies that have come out and still broken.

The first washer leaked after 3 weeks and was replaced 1 week later and then 4 weeks later it started leaking in the same place. model#WA50M7450AW/A4 and S/N 01E557BKB04185P.

I need my washer fixed or I am going to the BBB.

Your customer service is very bad Mara Fiscus 1702 Difford drive Niles oh 44446 330-979-8959

Dated: 24th May 2019 Chief Executive Officer/Country Manager Pakistan SAMSUNG SAMSUNG Service Centre at A-114 Block 5, Gulshane-Iqbal, Karachi/Pakistan

COMPLAINT AGAINST SAMSUNG SMART SERVICE CENTRE, PAKISTAN

SUB: VERY BAD SAMSUNG CUSTOMER CARE SERVICE EXPERIENCE

REF.

Samsung Fridge Model: 8RSA1STMG/XSG S. # 46VU4aADK200031P

Dear Sirs,

1.

Regarding fault in Samsung Fridge the following calls were made to the SAMSUNG Samart Customer Centre at A-114 Block 5, Gulshane-Iqbal, Karachi/Pakistan, which is self-evident about the services provided to customers:

Date called Time called Tel no. called Remarks 2019.

05.

03 12.

11pm 92-080072678 Called by customer 2019.

05.

09 4.

41pm 92-080072678 Called by customer 2019.

05.

09 After noon Mr.

Shabbir, Technician visited and put a…

I have a Samsung refrigerator that is six years old and the ice maker broke,called and no Samsung service available and no service company would work on Samsung.

Called your help line and they tried to help me repair it myself What A Joke.

I found a repairmen that agreed to check it and needed a control board.

Called to order one and part not available.

No help offer.

Look at your rating at about 1.

2,I wish I had before I purchased this junk!!!

I am having no luck getting help from Technical Support and Case Management, regarding my cell phone.

Is there an e-mail that I can send a complaint to?

Thank you.

Elizabeth

Defective mounting mechanism on a Samsung under mount microwave.

After MANY attempts through Samsung service department to repair a warranty issue, over 4 months I still have no repair or replacement.

It’s now obvious Samsung policy is NOT to support their defective products.

Samsung Model RF23M8070SR/AA purchased on 04/29/2017.

Since the purchased, four work orders have been executed to repair the refrigerator ice maker unit.

Work Claim numbers as follows 1.

516617 - Replace auger 2.

511001 - Ice maker not working - replaced ice maker and auger tube 3.

469747 - Ice maker freezing over 4.

516617 - When doors close unit makes loud noise

All work was performed by a representative of Lakes Electronics, INC 2101 W Atlantic Blvd Pompano Beach FL 33069

As of 5/1/2019, the ice maker has quit working and is frozen over so that the ice bucket cannot be remove.

This unit is absolutely the worst refrigerator I've owned.

I will never purchase another Samsung item !!

I am telling from Comilla that I had been given a set of Comilla Customer Care.

Today I have set a set of hits with a star, about two and a half months from now.

But I have complained to you about Dhaka-Comilla that I have not received any Ansar for two and a half months from now.

No Ansar they did not give me but Butt did not say anything else about your client care.

What is wrong with us

Actually my samsung s10 earphones is not work properly i want to exchange my earphones can i exchange because my phone have in warranty and i know accessory have also 6 month warranty

I purchased a j2 core phone when I was in Moldova on holiday.

The phone has not worked after 1 week from date of purchased.

I am now back in the USA and have called the customer service department and have not been able to correct my issue.

They have directed me to websites that I can not read and telephone numbers that no one speaks English.

I just need to know where to send this phone to be fixed or replaced.

I have all of the purchase documentation.

Where can I send it?

I am a loyal customer of your products but now I am unhappy that I am unable to get the requested information.

Please help.

Timothy Mathews 478-207-4637

I purchased a phone when I was in Moldova.

I had the phone for 1 week and it does not work.

I need to know where to send it to get repaired or replaced.

I am now back in the USA and I can not get any help from the Customer Service Dept.

They direct me to websites that I can not read.

They provided a phone number but the people do not speak English.

I have all documentation of the purchase and just want the phone fixed or replaced.

I will not be back in Moldova until my next holiday.

What do I do or where can I send this phone?

I can not believe that a Company that is as large as yours can not rectify my issue.

I have always purchased your products but at the moment I am frustrated.

Please let me know what I can do.

Thank you,

Timothy Mathews 478-207-4637

Two and half years ago we install new Samsung appliances in our kitchen.

What junk they are and we have been sure to let all our friends and everyone we can know.

We have already had to replace the dishwasher.

The microwave, you try to warm over 5 minutes, it completely shuts itself off and you have to wait another half hour before you can use again.

The stove does not heat evenly and the refrigerator ......

The shelves do not anchor firmly on the doors, the plastic cracks easily.

The ice maker now leaks water and I literally have to defrost once a month and it now leaks and freezes below the vegetable drawers.

We will never purchase a Samsung product of any kind again.

I have a Samsung galaxy S4 and it get so hot that I have to take my battery out and let it cool down.

This happening 4 to 5 times a day.

I am afraid it will catch on fire or explode..

Not sure what to do

Worst customer service we have ever ever had.....over 5 weeks of saying the part is in the mail and still nothing.

These people are the worst they take ALL your money and within 7 months after buying it u r now on ur own.

We will never ever buy a Samsung product again and will make sure everyone we know or ask us about Samsung know what kind of rude liars they are.

My fridge does not cool .

My daughter contacted Service Centers in Egypt .

One of the service centers displayed on Internet was fake and got money without repair .

The second one was from the service center but took fees without examining the fridge and did not provide any services .

Notice that I moved my fridge from Saudi Arabia to Egypt .

My family is in bad need for this fridge .

Kindly help us to get this fridge repaired .

I think it needs no more than (Freon).

You can contact me on +966503663183 or my daughter (Duaa) on 00201223248808.