Samsung Complaints Continued... (Page 5)
599+ reviews added so far. Upset? Call Samsung corporate: 973-601-6000
We have been using Samsung products since they became available in Australia and have many Samsung products that have all been very good quality. We have just moved from Australia to Bali and have purchased Samsung TV, refrigerator & washing machine. We are very happy with the TV and fridge, but the washing machine has been a problem since we got it. It is a model WA70V4 that we purchased on 25-Feb-12 but it has only been used for 2 months because we have only just moved to Bali full time.
The problem is that the machine deposits large greasy marks over some of the washing at random and these marks do not come out no matter how much they are soaked or scrubbed. We have had many items of clothing detroyed and we no longer use the machine for anything of qaulity or value because of the chance of it being destoyed. We have been to the shop we purchased it from in Singaraja twice and complained and eventually had a Samsung man from Denpesar come and have a look at the machine. He told us all we have to do is make sure we run the clean tub cycle at least once a month and it would be ok.
Since then we have run the clean tub cycle at least once a week but it makes no difference and our washing is still being destroyed. I can send you photos of the latest item of clothing to be ruined and i will start keeping the destroyed clothing should you wish to see it. We will be replacing this washing machine because it does not work as it should and king size sheets are now being washed by hand which defeats the purpose of having a washing machine.. It should be replaced under warranty because it is almost new and has never worked as it should. If we do not get any satisfaction with this faulty machine we will dispose of it and purchase a new washing machine which will obviously not be a Samsung.

Dear Samsung care,
I am Sanjeew Singh From Janak Puri New Delhi 110058
I am Customer of Samsung Mobiles I have a Galaxy s2 Plus Model i 9105 Which Imei No is 35598305184297701
I Have Purchased This Cellphone Dated 07/04/13
From The Date of purchasing I was Facing Hanging Problem,Automatic Off Problem, restarting problem, so I was submit my cellphone in Samsung Service center. Moti nagar Electro serve center New Delhi.on 12-04-2013,After repair my cellphone that was in same condition no any improvement in my cellphone,
After that I was submit my cellphone in service center again on 26-04-2013,
after 4 days i got a call from service center, he told cellphone is repaired, today i have received my cellphone. after 2 hours now I am facing same problem Again.
in 3 weeks I have facing more problem due to my cellphone. 2 Times i had submitted my cellphone in service center but no resolution , now my cellphone scratched by service center. I have called customer care many time for this problem but no solution. please tell me how i can do

The TV has vertical lines thru it. Had service come out (at my own expense) and they said it would be too costly to fix, as it's the Front Panel that is defective. I called Samsung and got absolutely no where. Tried their "online" chat - not available. Email complaint would not allow me to continue as it did not show my model number and would not allow me to type in the model number. I see someone else is having or had the same problem as me. Very frusterating.

I bought Samsung product believing that it is worth the money invested.
Shortly thereafter, I was unpleasantly surprised with what followed:
I bought a mobile phone (Samsung Galaxy W, GT-I8150) in Cairo, Egypt, on 25th October 2012, from the local vendor (Mobile Shop). Soon after that, I faced the following problem: during a phone call, the sensor that turns off the screen was blocking the device; the screen remained off even though the call was completed. I tried several things (including factory settings) but without any result.
I brought the device to an authorized service center (Union Group, Cairo, Egypt). First they told me it would be fixed in 72 hours. After several calls they told me to come for a week, and when I went there they told me that they are waiting for a spare part from Korea and they needed another week.
Their attitude when I call them by phone: firstly I had to listen to the recorded message about 3 minutes, and then operator kept me another 3 minutes to listen to music, and finally the line was disconnected.
I want to emphasize that the Samsung -Union Group representatives exclude the possibility to replace the device with the new ones, if it is not repaired within the reasonable time.
Finally I would like to express my great disappointment with the above mentioned situation. I am thinking about possibility to claim for a compensation to cover the time and effort wasted.
Miki Jovic
Cairo, Egypt
+201222183716

bought a 52" lcd flat panel U750 two years ago. control board went out, had an estimate today for $674.21 to fix. are you kidding me? can't get a response from anybody with sears or samsung. will never buy another samsung product, and we are remodeling a sports bar and need 8 new tv's. will never see a samsung tv hanging in there

I have Samsung galaxy ace GT-S5830 one time i was on Facebook and it suddenly gave me a note saying that an error occurred the application stopped responding force close. then after that incident it started to occur all over my phone. each time i open something it gives me the same message.
Now if i need to open the menu it opens but i cant control anything because the screen freezes and when it does i get redirected to another application. now when i restarted my phone i cant open it anymore since it is repeating the wake up process. Samsung this is not acceptable. now all my personal information and my trust in you is lost. see what you need to do please

Product: Samsung 4-door refrigerator, RM 255 LASH. We moved into a new upscale home in 2006 that was thrice our first house in terms of market price. The general recommendation from friends was: "You have moved into a luxury home, make sure you buy high-end appliances". Samsung came highly recommended. We bought Samsung front-loading washer and dryer, and this fancy 4-door fridge, with impressive brushed platinum finish, and sophisticated electronic control panel.
Well.. in less than 5 years, most of the 4 compartments in this fridge have stopped the cooling or freezing function, or have only partial and degraded functioning. The company no longer makes the water filter. The ice-maker stopped working. We emailed and phoned Samsung service center, and they were no help. Eventually, the Samsung service center handed us off to a local service center that told us: "Well, we have started working with Samsung refrigerators only a month ago..."
The local service center discussed all the problems we are having with this model, and gave us a $500 repair estimate. We contacted Samsung again, asking them to pick up the tab for repairs, or at least a good portion of it. Samsung refused, flat out.
Moral of the story:
Avoid Samsung appliances... go with American labels (even if they are made in China), and buy an extended service plan. That is what we ended up doing... and our fancy, brushed platinum Samsung fridge sits in our basement as a very expensive storage cupboard, essentially a piece of furniture...!!

We bought a Samsung dryer in September of 2011. We do normal laundry for two people, nothing out of the ordinary. Our dryer started making a knocking noise about 2 months ago. We called Samsung and they sent out their A&E appliance repair people 10 days ago. They thought it was a roller or rollers that went bad and possibly the belt. Only having the dryer for 1 1/2 years I would have thought it might still be under warranty and it wasn't. They came back to put in the above parts and found it wasn't the case, it was actually the drum that needed replaced. Again, they called the company, and the drum isn't even under warranty still being only 1 1/2 years old. Now we have to wait another 10 days to get the new drum and install it.
As expensive as the washers and dryers are from Samsung you would think their warranty for a major part like a drum would be a lot longer than just a year.

To whom it may concern:
I just filed a complaint about my Chromebook and neglected to list one of the important issues that I have with the device: It does not print everywhere! I must be with a cloud ready setup. That means I will need to buy a new printer for home. Also, the printer that I use in the office is hooked to our computers remotely. I had the guy from the printing place come over to see why I cannot send anything and print it in the office printer and he said it will not accept things from the Chromebook, not set up for that and that it would be a large cost to change it.
How disappointing!
Sincerely,
Susan E. Speir

I've had cells phones since the late 90's. The only phone I've had with NO problems were SAMSUNG until 9 months ago I have a Samsung with Sprint and I've had so many problems i don't know where to begain. I've taken it back 2 times. I had to turn it in and get another one but it was used because my contract was not up for 2 years. So if the screen is not "freezing up" then I'm not able to dail out. Or my calls are dropping when I'm walking down the street. i've been in situations where i could hear but the person on the other end could not hear me. This phone is really a DISAPOINTMENT to me because I've had other phones and products by Samsung and NEVER had a problem.

Bought refrigerator in 2011 since then have been haveing problems with the refrigerator freezing up this is about the third time and i have two babies under the age of one the last time was this thanksgiving I would want to know if we could replace it with another one the people said that would be determined by the repair men not best buy or u. This is really awful to have this happen over an over again. I hope there is someone who could help me with this problem. aloha christina correa 11/23/12

I bought Samsung LED TV from Thailand (Sai international trading) in March 2012 and from nearly two months we are getting burning smell from TV also TV screen has a line . It gives a impression that TV is buring from inside and may affect us any day. Twice I got electric shocks from this TV.
The problem is Tax return officer at Airport kept our bill & we in hurry forgot to take a copy of the bill. Now we tried contacting Sai trading thailand over phone to fax us the bill but they seem to be least bothered also VAT refund team of thailand doesnt want to help.
We are going to counsumer court this coming week and we need justice as this product may affect our life.
Rahul (India: 9986142826)

Purchased a galaxy note 2 in favor of a galaxy s3 and an iphone5. My mistake was even thinking that Samsung was capable of making quality products. Word of warning, Samsung consumer electronics, or anything with a one year manufacturers warranty might look nice but in terms of quality, Samsung doesn't care about the consumer. As for phone and customer support, they transferred me three times in one phone call and then finally hung up on me. I understand if technical jargon is not a universal language, so hire people that can understand it. Samsung has been around for a while, but they operate like a new business getting it's legs, products and support. I hope apple tears a new one in you, at least the money I spend with Apple is well spent.

I had ordered for the free 16 gb card with my new samsung S duos on 8th Jan. The numbers provided on the samsung promo website are out of service and nobody is replying to my mails from the email id given on the Link. How am i supposed to get in touch with them. I have called at samsung customer care but no positive response has been received. Where is my free 16gb memory card and how can I get a contact number for samsung at once. I will not rest until I have this!

I purchased my Samsung Refrigerator approximately 2 years ago. On March 17, 2013 the refrigerator and freezer stop working completed. I called Sears to arrange for an appointment to come a fix the refrigerator that I so proudly purchase for over a thousand dollars. Sears charged me a fee of $65 just to come out. The Sears Tech told me - the nain board is bad and also the display board blinks needs to be replaced.
I have a house full of Samsung product from TV, cell phones, and tablets. Samsung is suppose to be a good product but I find myself with a refrigerator that does not work and will cost at least $650 to $750 to repair. I did not expect my refrigerator to go out on me after having went to the grocery store the day before spending over $300.
Brand: Samsung
Model# R5261MORS
S/N# JJ664GBC233007288
I am very disappointed in Samsung product not living up to their full name. The old saying is you get what you pay for but I in this case $1000 plus dollars down the drain!

Bought a 60 inch smart tv 4 weeks ago and still cant get on the internet. It was delivered with a port that was not working. been waiting on a part to lupdate my brand new tv... I was given false information, I have been lied too by company employees. I have spent over 2 weeks and 4 hours talking with Reps. I just hung up the phone once again 4/4/2013 being told that they had an incorrect address. all the other calls they had the correct address
but now they had an incorrect address hmmmm??? This company must really be screwed up!!! I was once again told the part is in the mail. Next week it will be 4 weeks i have been waiting for lthis part i cannot use the features of my brand new expensive tv until i get thsi part. I will never buy Samsung again not because of the product though i'm really not sure if the product works until i get the updated part, but becasue they have no integrity in dealing with customers. I will make it known to anyone looking into buying a Samsung product to beware the company does not care about service to its customers. And the reps lie.

Good afternnon,
About 4 months ago, I purchased a Samsung Smart TV. I purchased a Samsung because I was told they were the top of the line televisions on the market. I have enjoyed the TV so far and have only had a few problems with the Smart Hub apps. I have had an issue with one app since I purchased the TV, and just recently, I encountered an issue with another app (one that I use often). I decided to call customer support to get some help with my issue.
Here is where my complaint begins:
I explained the issue to the operator. Right away she acted like she KNEW what the issue was. She said, "Your TV has a virus" and then continued by saying, "If you donât take care of this now, the virus could spread throughout your system eventually make it unusable." This is when I began feeling the pressure; I could tell this was turning into a sales call. She told me the price for technical support is $99.99. I quickly told her that I wasnât going to pay $100 for technical support. She again warned me of the "virus" that was quickly spreading throughout my system. I again denied the technical support. She put me on hold and returned very quickly; "I have gotten the approval to give you 50% off technical support for $49.99." Here lies my first issue: We all know that EVERYONE gets this "special approval" for 50% off. The initial offer of $99.99 is just to see if you can get more money out of easily influenced/manipulated people. I did not expect this sketchy sales tactic from a prestigious company like Samsung.
At this point, she went into detail on how technical support would not only fix my issue, but prevent future issues as well. She said, "Technical support can remote into your TV to fix the issue and then configure and optimize your settings to prevent future issues." Still not convinced I, for the third time, denied the technical support. She then transferred me to a "supervisor." I spoke to the supervisor and she too warned me of what would happen if didnât take care of this issue (virus) and assured me that technical support would remote in and have my issue fixed in 10-15 minutes. I remained skeptical, but she continued to push purchasing the technical support, almost threatening me that my TV would eventually become unusable. Eventually, I caved, gave in to the sale, and purchased the technical support. I was not happy about it, but the pressure got to me and their persistent warnings/threats made me feel like they were my only choice.
After a lengthy wait on hold, I was connected to a technical support technician. I explained my issue to him thoroughly, just as I had done before. The first thing he asked me was, "Have you tried turning your TV off and then back on?" Seriously?! Is that the type of technical support I just paid for? We went through several other steps, most of which were common sense and I had already tried. I donât know what kind of knowledge/training your technical support personnel have, but I was not impressed at all.
In the end, it came down to a simple reset to fix the issue. I asked the technician, "Did I really just pay $50 to have you tell me to reset my TV?" I then asked him about remoting into my TV to fix the issues and reconfiguring my settings. He said that they DO NOT have the ability to remote into anyone's television or do anything of the sort.
I demand that I have my money fully refunded. I did not pay $50 for information that I could have found on Google (which is likely where your technician found it). I paid $50 for someone to remote into my TV, fix the virus, and configure my settings to prevent future issues. Also, my issue was not fixed in 10-15 minutes; closer to an hour.
May I suggest that you reevaluate how your operators sell your technical support? Not only are they very pushy and make you feel threatened, but they lie to you! I've been in the sales industry, and if there's one thing I know, it is to NEVER lie about what you're selling. These misleading and manipulative sales tactics are completely unethical and an embarrassment to your company.
I am extremely disappointed and dissatisfied with your customer service and, at the very least, expect a full refund.

I M Dinesh & Recently one month purchased Samsung Galaxy Grand Duos-but aftera week there is a problem in battery back up & Even 3-4 hours battery backup not there. Please let me know how to rectify the Battery backup problem in Samsung Galaxy Grand Duos.

I bought a Samsung LCD 52" inch TV three years ago, and now the TV has vertical lines on the screen. I called Samsung customer service and told them my problem. They told me it sounded like bad cappacitors, and that they would send a repair service out at no charge because these cappacitors are under Samsung warranty. Service repair came out to my house and replaced them, but I am still having the same problem. The service tech said that the TV has a bad panel and the charge to repair it would be $750, parts and labor. I called customer service back and told them what the repair service said, and they said that Samsung doesn't warranty panels, and there was nothing they could do for me. I'm sure I'm not the only person that has had this problem, I've seen lots of complaints on the internet about this defect. I wish Samsung would warranty more parts on their TVs so people like me and others dont have to take a loss when purchasing a Samsung. They should live up to the standard of what they advertise their product as. I paid $1500 for the TV, and now I am out of a TV. If there is anyway Samsung could compensate me for my loss with repair or some form of compensation, it would be greatly appreciated.

Sir/ Maam, I am a Samsung Customer but not feeling esteemed any more due to the issues I underwent because of poor services. Since beginning my phone had one or the other issues. I went to the service centre for the same but every time the issue persist.
I fail to understand why the service centre couldnot rectify the issue even after giving the phone to them 4 times. In a span of a year almost half a year the phone had some trouble. I also requested the service centre to replace the device if necessary but they dint paid heed.
Now my phone has stopped working completely, its nothing more than a plastic toy which a 2/3 month old kid can play as I cant open it or use.
I feel dejected to write the mail to a reputed company like yours for poor services. I request you to kindly get the issue sorted on priority basis and if required please replace the device (samsung Galaxy ST I9003, IMEI 359374/04/123106/5 ).

I have bought a samsung mobile model no. Star 2 (GT-S5263). i'm getting a problem of this phone whenever i open internet sites like song.pk, you tube, gmail etc. So i went to samsung center (Technocare, noida sec-27, near noida sec.18 metro station) they had checked two time hand to hand and 3 times i had submitted on service centre approximate 20 days. but they could'nt solve this problem and branch manager has told me we are not getting what is the problem of this phone.
That's why i told to them if there is not solution this phone so please replace this phone but branch manager told me i will talk to my senior noida samsung branch manager mr. sandeep then i will reply u, alos i have talked to mr.sandeep he has told me you will get proper solution withing two-three days but i didnt get any solution of this phone. they are alwasy delaying this problem.
I complain morethan 20 times on samsung centre but they didn't given me any solution to my complain. So please solve my complain as soon as possible.

Hi, I was purchased Samsung Mobile C3330 CHAMP2 from Mobile Sales Center UNISERVE TELECOM PVT LTD, 1st Block, Rajajinagar, Bangalore on 06-01-2012 bill 09560/11-12 .After use of only 2 days, the mobile automatically switch off after receiving call. Hence i submitted the mobile at its authorized service center âSamsung Service Centre, VAISHNAVI ENTERPRISES, NO-3/84,WARD NO -3,Kalamma Street,Bellary,karanataka. â on 19-01-2012 . The service centerâs agent told me that the problem of software then after two days the service centers agents told me that the it has been mother board problem but the service center as not responding me properly , Till the date they did not solved my mobile problem , Telling irresponsible reasons whenever I visit to the service center . About 3 week I did not get mobile back. Pls solve this issue as soon as possible or pls refund me .

I live in Mallorca Spain...I purchased a monitot in sept 2010 ..it has been in for repair 3 times about to go for the forth ..problem
buttons do not work
keeps turning of and on
or never turns off
auto adjust keeps flashing up all the time
screen now does not work at all
I know its the monitor because I put my old screen on and its perfect...and this problem is know on the monitor
I have tried for an exchange /refund with out any luck and not being able to speak Spanish does not help
The customer service is so bad ...we have many Samsung items from tvs to washing machine,camera etc with out any
problems thats why we purchaced this monitor.
Please tell me what to do,I am a pensioner and this is my contact with my family .much needed.
regards Carol maskell

i had approached samsung service centre of secunderabad, Just opposite to Chermas/Paradise centre. My mobile Phone model no. C-3262 (champ neo) having complaint of voice is not audible to recipients. i had purchased it on 15/11/2012 & within 5 months, i had approached your service centre for 3rd time regarding the same problem. The Service centre executive asked me to go to Abids Service centre for want of spare part (mike). he advised me to go to another service centre for want of spare parts or to wait for 15 days to repair the handset. Is it justiciable to approach another service centre for want of parts. it seems like govt. organisation and in these days it is not possible to live without phone for 15 days. hence i am requesting you to get repair of my mobile No. C-3262 of customer name: S. RAGHU BABU at the earliest duly warn the concerned service centre....thanking you sir...s. raghu babu... mobile No. 8712379999 & 9700934909

Purchased my phone in Hong Kong, thinking this is an international company so if anything goes wrong I can have it repaired in Australia. My phone fails after 3 weeks, screen is totally white. I phone your support line to be told that you don't repair "international phones". Why would this possibly be, has it something to do with that as Australians we are ripped off on price, phones cost twice as much here? and you want us poor Aussies to suffer if we are lucky enough to buy one overseas. Why wont you honour your international company status warranty, surely the phones are all made in the one factory or to the same specifications worldwide. Please advise as soon as possible as I need my phone and I need an answer to go to the Telecommunications Industry Ombudsman with.

I have a galaxy note 10.1 (N8013 model). I'm wondering when I will get the Jelly bean update for my tablet. I remember you guys said we will get it in the 4th quarter, but I haven't heard any further information about the update and it's now December already. One more thing, why are we getting the update after the galaxy tab 2 10.1 which is the older tablet than us. To be honest, you guys have to be rush in updating software for customers. It's been more than 6 months since google introduced Jelly bean 4.1, and its ridiculous because they just introduced jelly bean 4.2 and we haven't even received 4.1 update yet. This's really unresponsive of you guys. You guys have a worst after sales support that I ever experienced.

iv owned my galaxy 3 for 5 months and never had any problems , over night my phone has stopped working through no fault of mine. I have insurance and its under warranty. My provider has given me a loan phone which is no good to me as its a very basic phone and not capable for my needs, they are not helpful and don't really want to know about my problem phone and say its going to be 4-8 weeks before it will be repaired, this is not good enough.
I feel as though my phone should be replaced with a new one, if the problem was caused by something iv done wrong then i would except the solution being proposed however its a problem occurred by no fault of mine .
I love my phone and all the features and have been raving to all my friends and family about how good the galaxy is. The provider gave me no choice about getting my phone replaced under warranty because they wouldn't give me a loan phone if i contacted the insurance company ,i pay the provider an extra $14.95 per month for insurance.my providers details are TELSTRA SHOP, NOOSA CIVIC CENTRE , 28 EENIE CREEK RD ,NOOSAVILLE, QLD, AUSTRALIA 4566 .
Could you please help me and maybe contact the shop and ask them to help by either giving me a new phone or at least lending me another galaxy 3 so i can resume my work without the inconvenience of the use of an inferior phone. My phone no is 0421104875 if you would like to contact me. Thank you for any help you might be able to give me.

I own 2, Samsung S2 phones and recently I'm having problems opening my data from the samsung's "Memo" apps!
When key my password, it prompt me to the homepage of the "Memo" and I can't see my data which consist of my password of my credit cards of 5 banks! Both phone is having the same problems!
I call the support from Samsung Singapore and was very fastration that the support gay had advise me to clear all the data from the "Memo" on one of the phone and all my data cannot be retrieve! Now I had to call all the bank for new password and I'm on a trip in a few days time!
I try to use the phone that he told me to clear all the data to test again by creating another new data and it has the same problems but the support side can't give the reason why??
Samsung has a very bad product knowledge support team! Suck!

I brought a tablet with an offer of £50 cash back, I fill it the paperwork on email and sent it was told it would be paid into my bank account within 30 days this was in December and I am still waiting. I have sent several emails and had a few replys but nobody has actually followed it through and given me the money. I chose the Samsung tablet because of this offer and wish that now I would have gone for the iPad. I still am trying to get this money back and would like if you could help me with this.

We purchased a Samsung Microwave late Novemer 2012. Starting in December we have had nothing but problems. We call to get it fixed in January, and to this day we are still trying to get this problem resloved. When last I called your company they told me I now qualify for a replacement, with me paying for a new installation. ( yes I can get receive money back in 20 days), Really!!!! ) When I asked to speak to management, I was told it would take 2 days more, this was 3 days ago. Since then I have called back to get a new one.....again I have to wait 3 to 5 day for the store to call me back. It seems to me that since the micowave is not even 90 days old your company would be in the business to make me happy. Much less provide me with a new microwave. Have you tried cooking lately without a microwave for this long?

We bought a refrigerator in April 2012 and it stopped working in October 2012. We used the warranty service and Samsung Tech (NISI) telling us is Defect Air Compressor and need to get replace. But NISI have to order the replacement Air Compressor it take about a week. We canât wait that long so we call BestBuy and they get the replacement unit replace within 3 day. We already lost $800 worth of food. In December 1, 2012 we noticed the refrigerator running with loud noise and water leaking out from the ice-maker tray and freezer display 80 degree, and cooler display 38 degree. So we call Samsung request for service since we still under warranty, it take 2 day for NISI called and we request for afternoon appointment; they flat-out told us that they donât do afternoon service and schedule us for Dec 8th which a week without refrigerator and all we lost all the food for second time since we buy the Samsung Refrigerator. Samsung stated they have no control over the service company and that is garbage. Any company you use is a reflection on you! So incredibly disappointed and feel like we've been taken advantage of with this warranty service. We want Samsung to replace our Refrigerator.Peoples beware! Donât buy any Samsung Products! 26 cu. ft. French Door RefrigeratorModel #: RF267AERS/XAASerial #: 21830NISI Service Ticket : 4117170921

I purchased a Galaxy Tab in December and waited the required day to submit my claim, on 16/01/13 i received an email confirming the claim had been validated and would take 30 days + 5 days for bank transfer to recieve. I received payment on 7/3/13 after many phone calls. I have however despite callingv every week not received the SD cards that was also part of the offer, forover the last two weeks i have been promised they have been sent twice by recorded delivery and havent turned up, can you please provide proof of the tracking numbers as i am thinking that the deal was a scam and as such will be contacting Trading Standards to report false advertising. I can be contacted if needed, howver false promises to send again will not be listened to, we can however now discuss compensation for the stress and financial loss of calling your department.

We have a samsung washer bought new 4 yars ago - model #WF-J1254/XAA. it came up with error message 4E, we did everything we could but had to call a service man out for $79,00. H said it was a bearing and it would cost hundreds of dollars to repair it. H e said it wouldn't be worth us to spend that amount to have it fixed. I am writing this because I am very disappointed in your product and would like some kind of compensation for the short term endurance of this machine, I will never feel comfortable buying another samsung of any kind. I will await a response from you.
Kathy Maynard 1833 Oakdale Lane N Clearwater Fl 33764 #727804-9286

I had purchased a Samsung galaxy S on 23/08/11 & on 14/10/11 by mistakenly i had dropped it from a height of 1 feet on the cushion of my sofa-set(a very soft thing) and my screen just got broken. Is this is the quality of samsun a Rs19000 phone's screen is broken by getting hit to a sofa's cushion & now they are saying that it cant be changed in warrenty & it will be on chargeable basis. Earlier i had purchased ***** company's phone only, this is the first time that i had purchased a samsung phone, but i think this is the 1st & last time that i had purchased a samsung mobile.
My Samsung Galaxy S Display stopped working, I took it to Vodashop Menlyn repair Centre i was told by a Guy and Lady at the Service desk that they will not book in my phone under a warranty repair as it's physical damage anf it would roughly cost me R2800.00 - R3000.00 to fix! People working behind the counter could say exactly what was wrong with the phone without opening it or anything. I am very Dissapointed in Samsung and Vodacom! That phone has been protected like crazy has never seen a Bump and has never been dropped it's only 4 Months old and the pathetic staff at Vodacom Menlyn expect me to pay R3000.00 and will not book my phone in under warranty?

My work has taken me from Missouri to Brookville PA. for 6 weeks, once I arrived here on 02/07/2013 I realized I had very little to no reception not only on my phone but also on my laptop which I have a Sprint air card garenteed to work any where...NOT!!! I called daily to try and get the service fixed so I could receive and send calls, every time I spoke with someone they would try and help me for a while then they would promise to call me back, just to get me off the phone, then never call back. I feel that Sprint is nothing but a bunch of trained liers, take your money and run. The kicker is when I spoke to the department that takes care of the air card, They told me strait up that my air card would not work in this area which I appraeiate the truth however when I stated that I should not be charged the 50.00 a month since my service is not available, I was told that is not there fault I chose to go to an area where there is no service. What great customer service right...The agent then went on to advise me that there are sites bto go to that tell you where there is service and where there isn't and I should have checked this before traveling...WHAT Are you kidding me? I explained to her that when "Sprint" talked me into the air card they promised it would work anywhere, she then told me NO ONE at sprint would tell me this, I explained that they did. This agent was rude and acted as if I was trying to take money out of her pocket, in reality she has angered me to the point I will tell EVERYONE I know that Sprint sucks and I will never use them again and I plan on changing to another carrier as soon as I can. I refuse to be talked down to by someone I pay money to, the story goes ona and on, this is the light version, yet NO ONE in Srint gives a shit, I am just a number to them. Now if I don't pay my bill on time (which I'm always early) they will be right there the day after the due date to shut your service down, hummm sounds like there prioreties are extremely screwed up, in the past 10 days I have learned to really dislike Sprint to the point of changing carriers and I would love to place a bilboard add in a major city dissing there piss poor customer service.

On 4th December I submitted a claim for £50.00 cash back. I received an email back saying the following - 'Thank you for submitting your claim for the Samsung Back To College offer. Your online claim is now complete. Claim Reference: 186907
All that is left to do to is wait for your claim to be validated. The checking and validation process may take up to 14 days after claim submission so please expect to hear from us within this time frame regarding your claim.
Successful claims will be settled electronically using the bank details provided during your application. Please allow a maximum of 45 days from validation for settlement.'
Since then I have heard nothing, I have sent them emails and only got back automated replies. I have tried to phone them several times, but even when my call seems to be about to be answered the line has gone dead.
This is shoddy service and I would like the situation resolved. I made a purchase partly on the strength of the £50.00 cash back offer.

Copy of email trail.
Your response does not answer and conflicts with your own T&cs 1.As per the terms and conditions on the website the handset that is sent into the reclcying company needs to be in working condition.My phone was in good working condition when I sent it to you and still is in good working condition after you returned the phone to me.2.We are unable to retrieve pictures from the recycling company as they inspect the phone and report details back on the condition of each handset as they inspect a number of handsets daily.Ihave provided you evidence that shows the phone was sent in good condition and when you returned the phone to me without my consent, it was still in good condition. The photos I sent contradict your information.3.The £9.99 charge is a charge for all the administration carried out by the recycling company in sending an envelope and returning the device to you. I did not ask for the phone to be returned I asked for the issue to be resolved.I would like me £9.99 refunding as you have failed to honour any of my requests or comply with your own procedure.regards Mark.Sent from Windows MailFrom: SamsungTradeIn@dataselect.co.ukSent: âFridayâ, â22â âMarchâ â2013 â11â:â47To: mxlawton@hotmail.comGood morning We have looked into your case. As per the terms and conditions on the website the handset that is sent into the reclcying company needs to be in working condition. We are unable to retrieve pictures from the recycling company as they inspect the phone and report details back on the condition of each handset as they inspect a number of handsets daily. We would therefore need to close the case as when received by the recycling company the phone was in the condition they reported. The £9.99 charge is a charge for all the adminstraction carried out by the recycling company in sending an envelope and returning the device to you. Kind regards Samsung Trade in Support Amit Joshi 0844 854 0415From: mxlawton [mailto:mxlawton@hotmail.com] Sent: 20 March 2013 16:56To: samsungtradeinSubject: Fwd: Samsung Trade-In PromotionHi, Have you been able to address this issue?Sent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From: mxlawton  Date: 15/03/2013 20:11 (GMT+00:00) To: SamsungTradeIn@dataselect.co.uk Subject: RE: Samsung Trade-In Promotion Hello,I do not think your recycle company will be able to send photos of my aledged broken phone. The phone has been sent back without my permission or request, also i have been charged £9.99 delivery without my permission.What really tops it all,is that my phone works perfectly and the screen is perfect. This is a direct contridicition to what Abru Iqbal said over the phone. "Screen is broken". See attached image.What are you going to do about your mistake and my loss of money?Not happy Mr Lawton.Sent from my Samsung -------- Original message --------From: SamsungTradeIn@dataselect.co.uk Date: 14/03/2013 15:16 (GMT+00:00) To: mxlawton@hotmail.com Subject: RE: Samsung Trade-In Promotion Good afternoon We are currently investigating your query with the recycling company. As soon as they have provided pictures we will be in contact. Kind regards Samsung Trade in Support Amit Joshi 0844 854 0415From: mxlawton [mailto:mxlawton@hotmail.com] Sent: 14 March 2013 08:40To: samsungtradeinSubject: RE: Samsung Trade-In PromotionHi,Any newsSent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From: SamsungTradeIn@dataselect.co.uk Date: 13/03/2013 15:36 (GMT+00:00) To: mxlawton@hotmail.com Subject: RE: Samsung Trade-In Promotion Dear Mr Lawton, Apologies for the delay on this, I have still not heard back from the recycling company. I will follow this up with them now and get back to you by close of play today. Kind regards, Abru IqbalTeam LeaderSamsung Trade-inTel: 0844 854 0415Email: SamsungTradeIn@dataselect.co.uk From: mxlawton [mailto:mxlawton@hotmail.com] Sent: 13 March 2013 08:53To: Abru IqbalSubject: RE: Samsung Trade-In PromotionWhy does it not meet the requirements?Sent from my Samsung Galaxy Note II LTE on Three-------- Original message --------From: Abru.Iqbal@dataselect.co.uk Date: 12/03/2013 15:13 (GMT+00:00) To: SamsungTradeIn@datasel

I purchased a Samsung fridge in April this year from Retravision at Kingsford and within 10 weeks of the purchase the refrigerator has broken-down. I contacted the retailer (Retravision) who then sent out a repair man to inspect and fix the problem. After the inspection, the repair man had found a colony of coachroaches living in the computer generator at the bottom of the fridge which result in the breakdown of the fridge and all my food to spoil. The fridge cost $1500 and there was $250 worth of food in it.
After 5 months of continued dispute Retravision refused to replace or refund the product, but have given me a loan fridge for this period of time. Now I'm at he stage where I have to present my case with evidence to a tribunal. My evidence includes what I have witnessed, which know body should ever have to go through. Fridge should last regardless if it is sold with cockroaches living in it or not. Surprisingly the loan fridge is still working. All my other electrical appliances still work!

Three weeks ago, I bought a Samsung ML-2160 printer from Carrefour Egypt and it had a faulty cartridge. Your Samsung Metra maintenance store would not fix it or change it. What is the remedy to this problem? Thank you.

I wrote a complaint to you over a week ago and have had no response. I bought a new samsung washer a little over 4 years ago and am having to replace already because a bearing wore out. I am very upset about this and disappointed that your machines are not made better to last longer. I gave you the model number in my last complaint so you can refer back to the 1st complaint. I am also going to call or keep writing until I get some sort of answer, Now i have to go out and buy a new washer for $800.00 I paid $900.00 for yours just over 4 years ago. I feel like I deserve an explanantion and some sort of compensation or some type of rebate to buy this new washer. Please respond to this complaint.

I bought Samsung Galaxy S3 Mini with IMEI #354707/05/018875/0 color pebble blue on March 9, 2013 at $499. After opening the phone, I received an update software notification on the OS. I updated my phone and then it went black. It never opened again.
Unfortunately, the company Digicel, from where I bought my handset didn't want to take on the responsibilty on its warranty. As far as my concern goes, the operation system crashed down while I was updating it. Hence, I am not at fault. However, I cannot redeem/get my warranty right.
I only used the phone until March 15, 2013 and as a loyal customer of Samsung, I am demanding to get a better quality of handset and customer service from a world-class company like Samsung. I expect to get an action from this complain. Thank you.

I had a Samsung t 429 I called and stated that the screan was white. The gentlman stated that he would send out the same phone but when I received the phone it was a Samsung t 249. I was told to send back the Samung t 429 along with the battary and car charger so I did.
With talking to my lawyer he stated that I have the right to brake the contract do to the fact that I was not sent the phone I was promiss and that the gentleman did call and state that there was no Samsung t 429 and ask me if I was willing to wait.
It coast me $ 40.00 for a new phone case, car charger and headset. You broke the contract not me so I have the right to cancelle my contrace without payiny a early discontact fee. I have also filled a complet with the BBB.

I am a loyal Samsung customer.... Love my note when it works.. It is currently on the Fritz...this is my second phone.i have already had one replaced... I called to get a phone sent to me so i could send this one back like i did the first time....and she said they don't do that..which is clearly a low because that what i had done the first time..
It is still under warranty no damage at all... I paid good money for a warranty phone that stopped working properly... You sent one replace and i sent the old one back..... That is what i want done...please respond.. Not trying to get over on anyone... Just want to be treated fair considering this is the second device i have Goran that doesn't work properly.

bought a 32 inch flat screen about 2 years ago from Costco and won't come on now. We don't even use that tv. As a matter of fact we only subscribe to basic cable. I am disappointed that the tv is costing me more per year than the cable. I have older tv's that have lasted me 12-20 years.
I'm hoping Samsung with look into this since i read a lot of complaints on the internet for similar problems.

I bought a new s3 phone and about 4 days after i bought it , it was in a desk standing on it;s side and fell over in the droor on it;s face cracking the face. I don;t think it should have broke. I sent it in to samsung and they say they need $339.00 to fix it. I have bought 7 or 8 sumsung phones and never had a complaint. I beleive this should be warranty. can you fix this matter? thanks

This has always been a faulty model and after many callouts to repair over 5 years with a no show today, Samsung must now relace this fridge/freezer .
Please refer to: Ref No 211376462 for longstanding issues.
Job ref: 4127437701 is the most recent request with no engineer attending today, as planned. Not acceptable.
Please treat this as a formal complaint and act immediately to replace this faulty model. This has previously been exposed on BBC Watchdog.
Thank you.
Kristin Akinkugbe
62A Bassett Road
London W10 6JP
020 8960 2343

Good Day Sir and I am one of the loyal customer for Samsung mobile. Recently I bought a mobile Galaxy grand on 1st March 2013 from the Samsung (EROS ELECTRICAL GENERAL SALES AGENT FOR SAMSUNG IN DUBAI) shop which is located inside Deira City Center.
On 5th day there was a technical problem in a mobile due to which one of the key was not working. First of all I did not believe that it can happen to a brand new mobile which was bought just 5 days ago but unfortunately I was right about it & there was a problem .
I gave back the mobile on the same shop on 6th of march and clearly instructed them to either get me a replaced phone of same model which is as per the Eros terms and conditions or return my money back, because no one is going to accept a repaired mobile which was just bought 5 days ago.
The mobile was sent to the service center and they repaired my mobile without even informing me and after chasing them so many times they told me that my mobile is ready for collection from the Eros shop from where I bought because the software has been updated.
When I spoke to the concerned guy in Samsung from complain department Mr. Salman he told me that he cannot replace the mobile and for this matter I have to contact Eros electrical from where I bought and when I went to the Eros shop on 18th of March at 12.30 pm , after explaining my problem to each and every one of the sales guy there including Mr. Julian( Sales man), Mr. Kapil and also to one of the manager of sales service which I believe to be Mr. Marvin, my problem is still the same and unfortunately I had to leave from there at 1.45 pm because I skipped the office hours at lunch time so I had to go back as I was getting late.
After spending almost one and a half hour in the shop and after explaining to each and every one of the employee as mentioned above still I had to leave the shop with my problem unresolved. They keep on telling me the same thing that there was a software problem which has been resolved whereas I clearly told them before handing over the mobile to the Eros electrical that I need a refund or a replaced mobile as I am not going to accept a mobile which will be repaired in any case due to any problem irrespective of being a hardware or software problem, because I donât think that any wise person who will spend Dhs. 1500 for a branded mobile in one of the biggest branded shop (SAMSUNG) in UAE and then on 5th day he has to give for repairing. They kept on telling me that it is a software problem so we cannot replace because it is repairable. I asked them a very basic question if one of the key is not working on phone & rest of the keys are working so does it means that each and every key has a different software? Doesn't it sounds really funny?.
If the software was not updated then how can they sell a mobile to a customer without informing them a risk of a failure of a software? I was not educated by them for any sort of failure of software . I have been calling Samsung/EROS since 13 days and until now my problem is still pending. They kept on saying the same thing that your mobile has been repaired where as I clearly told them that I am not going to accept a repaired mobile while I bought it brand new and did not even use it for 4 days.
Samsung is a very big brand name and I was proud to buy a mobile from the Agent of Samsung itself but not from any retail outlet because I had complete faith that there will be no problem and I am sure if there will be any, then after sales service will be of Samsung World wide standard. In short I thought that it will be completely hassle free to buy a mobile from SAMSUNG but unfortunately it was totally the other way round.
Now I have been waiting since 15 days for my mobile since no satisfactory action being taken as yet I am writing to you (Higher management) because I still have that little faith that you are going to get me my money back or a replaced mobile as in any circumstances I am not going to take that repaired mobile back. Kindly find below my Job number and also find the attached receipt of mobile for your investigation purpose.
At the end I would like to add that Samsung has earned phenomenal reputation world wide and now the company like APPLE is having a tough time competing Samsung in the world, if this kind of small issue is not resolved properly by your authorized Agent to the entire satisfaction of your customer it seems very pathetic on your part as your Agent is your representative and when customer deals with them they feel as if they are dealing with Samsung, it will not be out of place to mention here that HOW MANY SUCH CASES YOU EXPERIENCE IN A YEAR, I GUESS YOUR OBJECTIVE SHOULD BE CUSTOMER SATISFACTION AND IN MY CASE MY DEMAND IS VERY GENUINE AS I PAID SUBSTANTIAL AMOUNT TO BUY A NEW DEVICE WHICH WILL LAST AT LEAST A YEAR AND IF 5TH DAY I HAVE A PROBLEM, REQUEST TO REPLACE IT WITH A NEW DEVICE IS QUITE APPROPRIATE AND REASONABLE.
Your intervention to resolve the issue will restore my confidence on Samsung

I bought a Samsung Galaxy SII phone in 22th october 2012 I9100. SN 7290101105442 in Israel form Cellcom Co. In the first week of November the memory for the phone was full ( I didn't install any application). I rush to the lab and they said that I must update my software version
In 2.12.12 the Samsung Galaxy SII Software was stuck on the init srceen where you see the S sign after the phone is powered on. When I received the phone - I was told that they updated my phone software and they replaced the data connector. On the 12.12.12 I handed the phone to the lab again due to disconnection from the cell net.
I bought the Samsung Galaxy SII because It was one of the best products - but it looks like I bought a faulty one. During my calls to Cellcom company they said that as long as thay can fix the phone thay will do it, and the phone can not be replacedbecause of the Samsung company policy.
I would like get a new working phone - after all the product can not be that bad and troublesome. I brought a phone thinking that I was getting what I saw on TV and it was misleading false advertising phone service is AT&T we are the first to get the phone now.
Had a software update. Phone started acting up. Took many times to grant com. Tried to fix it no luck. They put me in a photon. I liked the big screen on my Samsung. They said couldn't upgrade me to a Samsung 3. It's not fair that I had to go to a photon if I wanted that phone I would have bought it.
I'm not the only one that had trouble with Samsung 2. I have been sprint customer long time. You need to make it right. Not fair.
Many more people on Facebook are very upset about false advertising the whole thing is about Multiple windows tasking is fool of it we are so upset with Samsung Galaxy SII. I guess we will all go back with the iPhone 5.

Sir I purchased a 40" LED during my visit to Bangkok in Jan 2013 from Singh Traders vide ref no.560127-12-2-03-0095/1 on 27th jan 2013.after coming back to india on opening the box i found samsung wireless LAN adapter missing which is mentioned in the user manual.kindly look into the matter and provide me the missing part so that i can install my product.

2 weeks after purchasing a new Samsung Galaxy s2 phone, My wife accidently dropped it in the washing machine. I contacted Samsung customer service and explained what happen, given a authourazation to send it in. It was explained that I would have to pay for repairs, I agreed. Received the phone back after a week saying it was unrepairable. I find that hard to believe. I will never buy another Samsung product plus tell as many people I can about this incident.

To whom it may concern:
I was so excited to get my Chromebook and have had one disappointment after another. The major issue I have is that my Chromebook goes dark whenever the screen is not in ultra bright light. In other words, if it's dark, then the screen is darker. There is no way I can use it on a plane. Next, I was never so disappointed as the day I finally called the company to see how to put a flash drive into my new device and was told that I could not do that. I realize the cloud system works differently but this is not helpful for me because I need to be able to just take the flash drive to someone and I sometimes do not have access to a computer. I hate writing a document on this thing. I do not feel like my documents are as safe as I always have on a regular computer.
I have the box that my Chromebook came in and I intend to send it back. I have no problem with Samsung in general. We have several of their TV sets and are completely happy. But to be this frustrated everyday is causing me undo stress. I would be happy to be compensated with another type of small computer and would be willing to pay any extra for it but I can no longer use this for work. I love the size and the light weight and I like the keyboard but everything else about it is a problem and I don't want it. I have tried and tried to like it and work with it but I've had it. I am quite busy as the rector of a good sized church so I have no extra time to devote to problems like I have experienced with this device.
Sincerely,
Susan E. Speir

I purchased a Samsung Side by Side RS21HDTTS side by side refrigirator fro Hi Fi Corporation in Boksburg 27/02/2010. In the first year it failed, lucky the Hi-Fi Korp waranty covered that. It is now 19/02/2013 and it failed again. The customer care line gave me the number of a place in Boksburg 011 894 5485 that either just rings or is engaged all the time. I eventually I came right with a place in Krugersdorp. After the call operator realized that Springs was actually in Gauteng.
I have to pay R360 for a technician to come and have a look, and only it its the compressor, Samsung will supply me with the replacement, which I have to install at my own cost. If this letter does not serve any purpose than to warn everyone about "twin cooling" new technology crap I would be satisfied. How the hell can you sell a product to a consumer for R 10 000 and not warn him that this will only last him 3 years. Dammit man fridges used to outlast people. Thanks Hi Fi Corp and Thanks Samsung. I will warn everyone I possibly can about your service.

Dear All,
i'm having a problem with my Samsung washing machine, it's related to the heater..
i live in the ksa, the support came and took the machine since 10 days and until now no one is answering my phones and no one replied to me anything, i don't know what to do, the number i'm calling is : 00966920013232.
please help, i need to know what to do,
thank you in advance.

I have had nothing but problems since I upgraded this phone. It stops receiving email 2 to 3 times a day. I have to turn it off or take the battery out to reset the phone every time. The phone also has a huge glitch that the local stores will admit to. When sending text messages the hone will delete the prefix of the phone number. Even if you try to edit the contact it will not allow you to text the person. The message comes back " text sent using invalid number of digits." There is nothiing you can do, but take it into a service center and have then do a factory reset.
You lose all your call logs, texts and emails. They will back up your contacts and pictures. When you complain too Sprint customer service they claim they have never heard of this problem. That is a joke when you walk in and there is another customer having to do the same thing and the service tech has had to reset his phone several times. Just another way for Sprint to keep you in a lousy phone stuck umder one of their plans. I have had to reset the phone 3 times in 4 months.
I'm stuck with Sprint until June of 2013. I have been a client since 2002. Before having the service issues with this phone I would never have left them. Now that they wont help I cant wait to terminate my contract. i have had it with sprint store. i have been treated so unfair. i upgrade my phone and paying on a service that does not work. all i want is my phone to work for what i pay for. and manager thinks all i want is a free phone. and the only service that i got was the goarounds and i never got my phone fixed or nothing. i am back were i strated in the beginig. it has been on for a week or two. so i get send to the sprint on michigan ave in dearborn.
i wait there for almost 2 1/2 hrs. between both stores. the manager tells me to move so he can take care of some one else. i say why ive been here for a long time i need service. he say move or i will have security remove u. i have been seen 5:30 wth sprint till now 10:00 and still on then phone wth them and not getting no where. some bad service i can say about sprint never again will i get wth sprint agian once my plan is done.

I have been dealing with this phone for almost a year now and I am still having the same problems with my phone. I lose a signal like everyday, calls drop, I have to continue with taking the battery out and turning the phone off almost everyday. I also had voicemails that didn't even register til the next day. I mean what's up with that?? I am just really tired of dealing with sprint and this phone. I called them and we had to do a hard reset, well guess what the network is not responding so I am unable to update the profile, prl and the firmware.
So, now i have to take it in again to one of Sprint's corporate stores, but for what all they are going to do is reset the phone, turn the phone off and oh yeah pop the battery out. I just really want to get rid of this phone because after hearing bad things about this phone they are saying that this phone is a bad choice of phones to get. So beware this phone is a piece of sh*t!!
I cancelled my Sprint service after 10 days of poor quality two bars and lots of dropped calls! So Sprint sends me a bill for $141.86 after only 10 days of use.. OK, I then called customer service ( 888-211-4727 ) over and over again and was told they had to adjust the bill, they never did. Mean while my account is closed. One month later I am getting calls from a collection agency(NCA). BAD business, bad customer service, bad altogether. Beware! don't sign up for Sprint they Stink. Bordering on Crime.

I just bought a 60" led 8000 series 8 tv 2 months ago for $3, 000 dollars and it stopped working twice on me. The first time they sent a tech out to fix it and replaced the circuit board in it. Then it messed up again a 2nd time and sent out the same tech and said it was the screen. He said somebody from samsung would contact me in a day or 2 but nothing so I called them.
At first they were all nice and the were going let me exchange the tv from where I got it but I had to wait for the exchange department to call me within 24 to 48 hours but no call. Then it turned ugly. I called them back and they were nothing but very rude to me and careless. This is too much money to spend on something and not to be able to use for it only being 2 months old. I am even still paying on it and it just sits on my floor doing nothing.
I guess I am screwed on a $3, 000 dollar purchase from samsung. I didn't purchase the store warranty because that was another $600 dollars I couldn't afford. Plus didn't think it would go bad in 2 months. Plus have warranty for a year from samsung that just doesn't care.

Dear Samsung,
On 17th of July engineers from Samsung(greater Noida), took my ac for replacing the compressor. It is almost a month delay I am not getting any support from Samsung. This will be my last email to Samsung ,if any necessary action is not taken I will register a comlplain in Consumer forum and will make sure that Samsumg pay a huge compensation for the worst service ever.
I promise that from nor onwards I wont be using any of the Samsung product.It may be affecting Samsung but atleast I will be happy to not use product of that which which dont not believe in customer satisfaction
Madhur
9971146071

I would like to register a complaint in relation to a laptop I have which has never worked due to a manufaturing fault as confirmed by an engineer whom I asked to look at it for me. My laptop is currently with your repair centre in Dublin under warranty. I would like this laptop replaced for one that actually works. It was very expensive and has never worked so it is of no use to me. My samsung customer reference number is: 2115042503. I look forward to your response asap.

I have naught a laptop less than 3 months ago from Argos for my mother who only was going to use it for YOutube purposes to watch program's on.
The laptop was probably used once a week for that purpose. Now in less than 3 months the laptop would not start and kept switching off. I called the number on the warranty leaflet provided to me upon purchase and to my shock I was talking to Cairo call centre. The advisor told me it sounded like a software issue that could be resolved under warranty. The advisor arranged for me to have the laptop picked up and taken to a local business who works along side Samsung to resolve is. This is where the poor level of service, inconsistency, unprofessional behaviour started. The man who came to collect the laptop was vey unprofessional and told my mum just to sign the sheet he produced to say he is taking laptop away. My mum at that point did say she needed to get her glasses so she can read what she is signing but the man assured her by saying that there was nothing to worry about as her laptop is under warranty and its just a case of her signing him to take it. Little did she know that it stated on the bottom under terms and conditions that there will be a £ 85 charge to take and diagnose issue.. Not only he didn't point it out even when asked but the advisor in Cairo call centre did not mention any charges either. The laptop was taken even though my mum was so worried about fingerprint and damage that could be made without her presence as she is very particular about her laptop and doesn't allow anyone to use it or touch it as she looks after it as if its a baby. We eventually received a txt from the servicing team to contact them( again would of liked a call not a txt demanding us to contact them) as I was at work my mum made the call. They told her that there was an issue with the software and that they will need give her a quote to repair once we pay the £85 pounds. My mum wanted to contact me and Argos first before she made any decisions.. After speaking to Argos my mum called back the servicing team to find that another member of the team and was then told that not only was there a software issue but an hard ware issue and now water damage. My mum said it was impossible for this to happen as she doesn't even allow herself to have a cup of tea next to the laptop. As my mum was trying to understand the fault the members of staff were being very rude and aggressive and unhelpful. In the mean time I called up from work not knowing my mum called. I was then told that there was a corruption and water damage. I at that point like my mother said that the water damage was almost impossible. They were very rude to me. I asked how much it would be to repair and I was told that they were unable to tell me until I pay the £85 well why not...????? Who does that! The conversation that took place with my mum and myself and them on the same day on 3 separate occasions were very inconsistent. The story just kept changing. The level of attitude from the staff was appalling. I spoke to the number I originally rang when got through to Cairo and on this occasion spoke to someone from the uk team. He was very understanding but I asked if he could get all the calls that we're recorded with the servicing team so that I can make a formal complaint. He contacted them and to my horror they said they only spoke to me once and didn't speak to my mother at all when actually they spoke to her twice more that me. It was convenient that they didn't have the recordings of that conversation. I am extremely unhappy and will take their as far as I can as I know that there was no chance of water damage and as for corruption... How? I wouldn't of minded as much if it wasn't under warranty or brand new, the service level provided was acceptable and Samsung wasn't a big brand but there was no empathy at all no GOGW .

Re Samsung Front Load Washer: Bought May 2010. I am very unhappy customer. I bought this washer to have upstairs, so I wouldnt have to go down cellar to do my wash. I can wash in it , I use fabric softener (downey) but I line dry my clothes and they come out stiff and hard. You wouldn't use this towel to dry on. I have had a service man here and he says it washes as it is suppose to. He also agrred it wasn't soft. I have called and gotten suggesti0ns which I have tried, nothing helps. They are also recommending that u hang clothes on the line to save energy. If it is necessary to dry these clothes in a dryer I should have been told that before I purchased it.. I don't do much wash as I am alone. If you can't fix it, I wish you would take it back and let me get a different machine. I have a top loader in the cellar and I dry those clothes out all the time and they are soft... Is there some way I can get a different machine? This one is hardly used. I purchased this machine at Lowes in Hornell, NY
Rita Partridge

Respected Sir,
My name is Vishal from Rajkot. i visited Samsung authorized service center located at 3, jitendra Lodge Building, 20 new Jagnath plot, Dr. Yagnik Road, I have two Samsung mobile phones and having problem in both of them so i went there with my friend and take a token but there executive told me to take two token for two mobile which both were mine and they talked to me rudely and i have to wait for long time and there was not enough facility for waiting the person. there was AC but it was switched off and there were 6 counters but only 3 counters were open and for other counter no one was for customer solution .
I am not satisfied with this so i am complaining you about it to do improvement and do immediate action on it

I have purchased one Samsung Laptop NP -R418-DAODIN ZLDY93DSA00121 on 11th November, 2009 . But suddenly it became dead . I went to Samsung Service Centre at Bhubaseswar M/s SPRIMON TECHNOLOGIES , Plot no. 100, Saheed Nagar, Bhubaneswar.
Work Order No. Nil , Claim No -- NIL dated 23/2/3013 . After examinaing the set they informed that the mother board has to be change and they are sending the requisition .
After few days back they informed that the mother board is not available and I will get only 10% compensation of my Laptop price. If any spare damage for any set, the manufacturer is liable to supply . Why the consumer will suffer for non avabiility of spare.
So I request you to please either you please arrange the mother board or give me at least 60 % compensation . Hope you will kindly approve my appeal and settle my case with proper logical and sympathiticate manner .

I have purchased a 42" Samsung TV in 2008 and it was used very little. After two years the TV would not turn on, had a repair man come. He fixed the power compacitor, as it noted in all the defaults on this TV. After a few months, the power supply went out again, repair came back, fixed again. He said if it went out again it would be my responsibility to have it repaired and paid for.
It again is out, appears to be the same problem. No power. I have been without a TV for 8 mos. now. Please advise or prorate my usage and send refund so I can buy another TV that is realiable. I pd. $600 for this TV at Circuit City.
Please respond as to how this will be handled. This is my second request and am disappointed that I have never heard anything. At least be courteous enough to reply.--Linda

Had a Samsung for only 5 months and have had nothing but problems. Bought it brand new. Customer care needs to get together and get on the same page you get different answers and suggestions from everyone you talked to. They have me running from store to store to fix my problem and when I get to the stores and tell them the problem and customer care told me to come the employees look at me and say customer care said that.!!!
Customer care sent you!!! So what customer care says and suggests the att@t stores are not on board with. So I have got nothing resolved. Just wasted gas running. I will never recommend att@t to anyone again and will rip all att@t products out of my home. The u verse my phone, and Internet. I am done!!! There is no point to this complaint I am sure probably wont hear from anyone!!

I purchased a Samsung Galaxy S2 and a vodacom contract on the 23/01/2012. On the 23/07/2012 I took it to Vodacom Customer Care in Sandton as they speakers were faulty. I received it back a few days later with a new speaker. On the 29/08/2012 just over a month later I took it back to them as it was turning itself on and off intitmitantly - they fixed the PC board On the 15/10/2012 just under 2 months later I took it back AGAIN with the same problem as above (29/08/2012) - still awaiting my phone to be repaired.
It is reaching the stage where it will no longer be under warranty and I will need to pay for all these problems. These problems are not normal and I believe the phone is faulty. Vodacom refuses to replace it and I am constantly without a phone as it is being repaired with factory default problems I am at my wits end. Please help with a solution to this problem. I feel that a premuim samsung product it should have been replaced by the second complaint (problem) and not just repaired, this seems to be a problem with this model as I believe.

we are not satisfied with the service that we been getting from best buy an your company, we have had this problem for the third time .it has been an inconvience for us we have two babys under the age of one we had to throw the food an formulas away now it happened on thanksgiving day again the same problem over an over again. If you were in my shoe I am pretty sure you would be upset .I feel that we have a lemon for a refrigerator and feel that since it happened many times that we should be able to get a new refrigerator.i dont see why we have to waite for the repair man to determine if we should replace this refrigerator.I thought that the customer is always right especially in this situation.I dont feel that we should have to endore another incident to happen again before you an the repairmen decided that I need a new refrigerator. I am really frustrated about this situation that has happen more then twice. we believe that samsung makes the best products an also have other samsung products. thank you christina correa

Please can you tell me the point of having a camera with a 26x zoom when shots taken at this zoom all come out blurred?
It's a terrible camera for zoom photos!
Yet us marketed as being great because of this!
Not at all impressed and will be leaving reviews stating this!
Karen

Dear Mr Simon Stanford, My Samsun Account No: 2115591293 I am writing you regarding my experience with Samsung Service Centre. I regret to say that I have lost trust with Samsung because of breach of trust and contract by Samsung Customer Service Centre therefore I would like to cancel my contract phone and demand compensation for the problems I have been facing because of Samsungâs Services. In brief, I have Galaxy Note N7000, which stopped working on 23 March 2013. I visited DK AVS London LTD (189 191 London Road, Mitcham, Surrey, CR4 2JB) on 25/05/2013 for repair of my mobile phone. I had been told that I will receive the mobile back with in 5 working days. I called many time after 5 working days and the customer services staff replied that they donât know when it will come back however they will let me know when it comes back. I received the mobile phone back on 8 April 2013 (after 14 days).
When I received the phone, it was unrepaired and the Services Centre Staff lied with me that its been repaired and check as working though there was no change at all and I had to give the phone back for repair again. However, the service centre (DK AVS) team told me that my mobile phone will be sent to other service centre on Tuesday 9 April 2013. I called the service centre today 12 April 2013 and the service centre staff told me a new story and that they couldnât send it on 9 April 2013 and has sent it on 11 April 2013 (3 days late). On my question to the DK AVS that why I have been given wrong information?, she said âI didnât know the procedure beforeâ(some thing ridiculous; the person on reception, who represent the company, herself donât know the procedures and giving wrong information to customers).
Its a shame that Big Company Samsung do not provided proper training to its staff. Please find the two jobs numbers below for you to investigate the issue: 1st Repair Job No: 518796 Date: 25/03/2013 2nd Repaid Job No: 518849 Date: 08/04/2013 I have been advised by my solicitor that according to Freedom of Information Act 2000, I would like to request you to answer the following questions in order to process my case: What Date and Time did the repair centre received my mobile phone from DK AVS London? What was the fault in the mobile phone? What date the mobile phone was first repaired?
What date the mobile phone was repaired and sent back to DK AVS London? Why did the DK AVS lied to me and handed over my mobile phone back to me on 08/04/2013 as repair and tested but actually the mobile phone was still not working and was unrepaired? Why I didnât get an apology letter until now by Managing Director? What is my right for my conversation? I hope to receive the above information within 5 working days. I would like you to take this matter seriously with high importance. I look forward to find out the result of my complaint and what compensation I am going to get for all stress and problem I have had because of very poor services by customer service centre.

We know you appreciate feed-back on your products. and we would like to comment on the above. In January we purchased the above Samsung 355e5c-a01 laptop with windows 8. we were told by salesman at JB HIFI Toowoomba that this laptop would do all that we wanted it to.
Our comments: This Samsung 355e5c-a01 laptop is slow, very complicated to find your way around, and full of unwanted apps. no doubt this slows the computer up. We are not new to computers. over the years we have worn several out! We have never had one Samsung laptop as slow as this and so complicated!
Would like your comments please. So far very unhappy with the product.
Charles.

I had bought a samsung plasma tv just 15 months back....but now thin dark lines have startd to appear on plasma scree.....we contactd the engineer and he informed us that they will have to change the panel and it will cost around 18000 rupees.........how can a person spend 18000 rupees on the repairs of a tv screen on a product of RS. 30000.......and besides that what if the screen again becomes non functional after 13-15 months.........so SAMSUNG being a top brand in the world manufavturing world class products....i request samsung customer care centre to kindly look into the matter seriously and take adeq.uate steps and do justice with us.....

I purchased a samsung 1080p plasma tv 2 years and 4 months ago from Future Shop in Canada.
Recently my tv developed a large black spot on the screen that grew before my eyes. Within hours the screen did not display a picture. Turns out a gas line had blown. At the time of purchase I bought an extended warrenty which I still has a year and half remaining on it and the tv its self cost 999.99 plus tax.. I received 850 for a refund.
In Febuary of this year I purchased a Samsung Galaxy Ace. Periodically I have to place my cell phone in airplane mode and turn it back in order to send text messages. The phone is so slow, it takes up to 5mins before it will connect to a call (even if there is full signal) or program... I have one app on the phone and purchased an android phone for the purpose of having apps. I am absolutely disappointed with Samsung products. I recently thought about purchasing a Samsung Galaxy III S however since my tv has broken I think that Samsung has to really prove that their products are worth purchasing

Serious customer complaint: My front loading washing machine is less than two years old. Without any rattling or noise the machine door will not open. It was very loosely loaded. Researched this on the web and found a huge number of Samsung complaints for the very same reason. Many thought this model would have been recalled. Tried unplugging it and then downed the electrical panel and neither worked. Sears would not cover it even though I paid them for it and paid them to install it. The machine has been used twice a month - not heavily used and only by the owner. It seems like criminal planned obsolescence. Workman stated that there is no sign of any abuse and it is very clean with no wear showing at all.
He said it is a part failure. It will cost me 206.11 to get this fixed and Samsung walks away with producing poorly designed products that they do not support. Sears walks away with their profits and cares nothing for customer service. Failure of the part # DC640232A is costing me 206.11 and I am requesting that Samsung send me a check for that cost. I have pictures of the failed part; the part; I have the workman's statement. Your immediate attention to this will be appreciated.

I bought a samsung refrigerator Model no RL67MCPN Model code RL67MCPN/XFA Ser no C95742BZ800060P S/N; C95742BZ800060P from a company in George Third Generation. From day one i was not satisfied with the unit as it's ice making unit was not working. I did report the matter with the sales person . He after two months send a local guy to my house. Armed with a bottle of super glue glued something and removed something from the ice maker , messing glue all over my worktop wich i can not remove. This account is also for you. He promised to order a new part as he is part of the design team of Samsung and will correct this problem in the factory. Samsung contacted me after a month that the part arrived. After 4 months this wise guy was waiting for the part. At the moment the unit is making ice behind the shelves not any usable ice. It freezes everything.
I am sitting with a very expensive unit that i paid good cash money for. The call centre just give me a number. NOTHING happens. Please advice.

I have purchased galacy grand in feb nd now its hanging too much....while playing games such as subway surf or temple run it hangs nd create a real meance..buying such an expensive phone with such prob...I thnk I hv wated my money, plss see this complaint and immediately take sone action to avoid such prob

The samsung exhibit 4g android jus came out in june of 2011 I purchased it nd aug 18 2011 from a certified tmobile store the phone is not worth buying and a scam and I wouldnt ever nuy a samsung anything ever again I wanted to exchange product I tell u why or pay difference for new one they wont ley other words I dont like it I have to buy a whole new one..a $300 phone I fucn mad nd ready to sue I wanna fight this cause I feel ttas wtong for one the phone shuts off freezes nd all type of other stupit shyt..they dont make it anuff ram memory on device so after downloading ur usal the phone is useless runs slow skips nd all tjese things I wont.
Mention but soon as I get my hands on a samsung complaint dept from tjem its on yhey gonna give me my money bac or a new product nd exchange for this garbage or i'll be seeing them in coyrt nd siring for more than this shits worst.i crap I gone thru cause this piece of crap scam...dont buy no samsung products they dont kno how to make things they jus ney like the charger compartment need nails to open..please dum asses...

I have bought a Samsung led moniter 15.6" on 8/09/2011 from Bansal Stanmart (india)Pvt. Ltd. Shop no.8 Deepshikha buliding 43 V.S.Bloc, Shakarpur, Basnat complex shakarpur delhi, India . some time problem i am not checked my LED in showroom. and sent to my home town Gorakhpur, UP, India. My family member installed LED but LED addaptor is not support. then they talk in service Center. they are also miss guide and suggest to talk were you purchase this LED.So they talk to delhi showroom and showroom manager says we are not making addaptor in my house this is company fault talk in customer care.
I have called up the Samsung Customer Care for resolving this problem but they are given properly answer . Iam really Frustrated with the Customer Care. I have wait for a Service Call !!!!

My 7 month old Samsung Infuse Model SGH-I997 mobile phone started turning itself off after being attached to the charger and/or the computer. Once the plug was removed the phone would either power up on its own or I would have to turn the unit back on. The purchase date was May 28, 2012 through Amazon.com. On January 3, 2013, I contacted Samsung customer service and sent the phone in for repair under repair ticket number 4117532029. Samsung denied my warranty claim. Samsung claimed the phone suffered corrosion damage due to exposure to moisture. This claim was untrue since the phone has not been subjected to any moisture other than the humidity of the atmosphere.
The phone operates fine other than the charging problem. I just change batteries to continue use. I purchased a spare battery and a stand alone battery charger. If the phone had true water damage then it would not operate at all. I'm disappointed to find there is no appeal process to contest this decision by Samsung. It seems Samsung pays a guy in Texas to say all the phones have moisture problems to same millions of dollars in repairs. Any moisture problem is actually caused by a design flaw from the manufacturer.
If this connection bay/port is subject to moisture damage from only exposure to the atmosphere then Samsung should have protected the bay/port in the design of the phone by having a rubber cover or door like many other phones. The phone cost $300.00. That money is now wasted on a worthless phone since Samsung has refused to honor their warranty and has designed a defective phone from the start. Samsung has made a false claim about moisture issues to avoid their responsibility. Buyer beware. Avoid Samsung products. You will not be treated fairly.

After numerous conversations on how to download firmware to upgrade my BD P1500 DVD player I am told that I cannot download onto Windows 7 system but XP/Vista only. My machine was purchased in 2008 and is considered outdated. I have asked for a Zip drive or a disk from Samsung that I can put into my DVD player but I was told that was unavailable. The person (Jeff) was rude and very pushy on the telephone and would not direct me to his supervisor. If nothing can be done I cannot play blue ray movies and the $300.00 I paid was wasted. I will have to buy a new DVD player and rest assured that it will not be a Samsung. I will recommend to my friends not to buy anything with the Samsung name on it.

I purchased a galaxy s2 from Harvey Norman Mt Druitt in June 2012 within three months the phone ceased to work and I took it to the Harvey Norman in ch ch to have it looked at as i was assured that Harvey Norman NZ would be able to deal with any issues I had .It would appear that this is untrue and after alot of mucking around the phone had to be returned to HN mt druitt to be dealt with by samsung Australia .I flew over from NZ to return the phone .I was offered a replacement but didnt want that as i would not be able to get it seen in NZ .The manager Steph Zavaleski stated she would contact Samsung Aus to discuss obtaining another phone via NZ or refunding my money .Time went by weeks in fact and finally after a lot of emails the decision was on the 24th Dec to refund my account .
It is now the 5 th of Feb and nothing has been heard I have emailled HN Mt Druitt over the last few weeks with no reply.
According to HN they have to wait for a refund from Samsung Australia I am out of pocket have no cell phone and am thoroughly fed up and after purchasing alot of Samsung electronics will probably never by this brand again.I am extremely frustrated with the situation and I want it dealt with ,if the hold up is your end sort it and if not get on to those that can sort it
truusje hewson pen

My 3 year old daughter has a baton fot her birthday and made a mistake and hit the corner of the tv leaving a small spider web crack in the tv I turn the tv on it no longer works properly. I call walmart and samsubg for repair prices and services. As well as othet tepair prives and shops all shops stated the price could be $ 1000.00 or over. I have no problem paying, for repair but when did the price for a new screen equal to the price of a new tv. My flat screen at the time. Thank you.f the accident is less than a year old. Is there anyone that could help me find a repair shop with a reasonable cost for repair of my flat scteen tv. My cell phone#-708-567-8788 Home#708-753-0955 email is scrims1605@comcast.net. If not I will have to contact consumer fraud. States attorney or some state agency that helps the consumer.t

I bought a 1080 hd tv at best buy 2 and 1/2 years ago. My tv just started displaying vertical lines for no reason at all. I had bought insurance on the tv which is now expired after the 2 years so i was told to contact samsung. They told me the warranty was up and they cannot help me. I spent almost 2000.00 on this television and it is broken only after 2 and a half years. I think it is defective and should be replaced. I have a tv that is 20 years old and still working and my brand new tv is broken. I am so upset about this i was told i would have to purchase a new tv cause it sounded like a panel problem which is as expensive to repair as i paid for the tv.

We ordered a drum for the Samsung front loader washer in early June 2012. We ordered it through Sears, which they get from the Samsung factory. Each time we receive the drum it is broken.
Sometimes the package is damaged, and sometimes it isn't. After the first couple of times we received the drum (broken) we asked that it be packed differently. It should be packed more securely coming from the Samsung factory.
The box hasn't been damaged everytime, which leads us to believe it is being damaged at the factory. We have called Samsung and Sears several times to try to fix the issue. Neither company wants to take responsibility for correcting this issue. We received the package again today box not damaged and again the drum is broken. Sears reimbursed our money for the drum .
Which isn't what we wanted; we want to receive the drum not damaged , in a timely manner which has passed a long time ago. Why should we have to spend another $800.00 for a washer (it's only 3 years old) because you are unable to get this item to us, not damaged?
We called Samsung today and spoke to a manager with no sucess in fixing this issue.

Hi there, I appreciate your response to this matter. I did trying doing a soft reset on this phone. After searching the internet, I have found that this is a known issue with this phone. I have went to several websites with user describing the same issue I am having with my Nexus. I have over 10 hours of troubleshooting invented in this phone with no help. Yesterday, I worked with a tech support person online from Samsung. I must say, I wish I did more research before buying this phone. I bought a new Samsung Note 2 for a Christmas gift and having serious doubts about keeping it. Lucky for me, Verizon was nice enough to set my activation date until 12/22. After all my time and the money invested, Iâm extremely disappointed. Please see the links I provided below. As you will see, I am one of many people having this same issue. Unfortunately unsuspecting people have bought this devise without knowing there could be potential issues.

I had purchased five movies from Media Hub and when I upgraded my phone to the latest version of Media Hub, my movies disappeared. Thats the same kind of trick that Itunes pulls. I want my movies back. Please email me and I'll let you know which ones they were.
The website I used was Samsung.com/MediaHub if you are curious. I need to get these movies back asap or my money returned fast. I see reviews from customers online who are also not happy, Samsung please fix this!

Hello,
My name is Stephen Wong, and I would like to make a formal complaint about the quality of your customer service. My address is 30 Fluellen Drive, my cellphone number is 4167993666, and my home phone number is 4162995062. I was using my Samsung S2 Galaxy phone at home, one month ago, when I plugged it into the computer to upload photos using Kies. I was told to update my phone firmware to the latest version, so I did. Halfway through the update, the phone bricked. I attempted to take out the battery, put it back in, put it in recovery mode etc. to no avail. So the next day, I called a Samsung representative, who told me I could mail it to the Samsung repair centre in St. Laurent, Quebec, who would fix it free of charge. I mailed it, and it was received by the repair centre on August 8th. Two weeks later, I called Samsung to check the status of my phone. The representative called the repair centre while I was on hold, and told me the phone was fixed and would be sent back to me in a week. I waited a few more days, and called to check again. Another representative then told me to wait a few more days. Then, on Aug 28th, I called again, as I did not receive my phone. The customer service rep (Alex) then told me, to my surprise, that the phone was out of warranty and thus not being fixed by the repair centre. He also told me that the last two representatives I had spoken to had given me the wrong information. He then told me to call the repair centre, at 5147388333. I called the repair centre and spoke to Tina, who told me Samsung closed the ticket on August 17th, and that my phone was not to be fixed. However, I was never emailed or called about this, and was told the complete opposite when I called Samsung a week ago. Tina then said she would contact a Samsung Canada supervisor today, attempt to reopen the ticket, and call my home phone by the end of today. I am still waiting for my phone to be fixed and returned, as promised at the beginning of August. This is very inconvenient for me, as I have also asked Bell for a loaner phone, and they said they cannot provide one for me, as I sent my phone to Samsung to have repaired. I would just like to have a phone to use, or my S2 to be fixed, as I need a phone for work, and it has been a month already. Please see what you can do about this issue, and you can email me back, or call my home phone number, 4162995062.
Thank you,
Stephen

In May 2011, I purchased a Samsung refrigerator (model no. RF217ACBP) from Lowe's. During May, 2012 the refrigerator began collecting water in the vegetable drawer. After I spoke to a customer service representative, a technician diagnosed the problem and replace a part that was causing the problem. Then in Nov. 2012, the same refrigerator suddenly stopped cooling the bottom freezer and top refrigerator. About a week ago I contacted the service center. No one returned my call so I contacted them again.
Someone left a message on my answering machine to call back. When I called back, no one was available to speak to. After calling the main Samsung number, the representative assurred me that someone would call me back. Again no one called and when I called this past Monday they finally set up a time for this Wednesday for a technician. I specifically told them that I wanted the problem resolved by Wednesday because now we were without a refrigerator for over one week. When the technician arrived today, he diagnosed the problem and told me that the condenser had failed. He also said that this was the third condenser that he had to replace on this model this month. When I asked if he was going to replace it today, he informed me that he first had to order the part.
When I asked him how long would that take he calmly informed me a couple of days. I expressed my frustration and asked him if their was anything he could do to get the part today. He said he could not. I asked why didn't someone ask me to explain the issue to the customer service representative, so he could come more prepared. He said the representative only told him that the refrigerator was warm. He said the representative should have asked me more questions. I told him that I told the representative that you should have come more prepared with some parts. He said that it didn't work that way. Now I am going to wait even longer to have the refrigerator repaired.

I recently bought the galaxy tab 2.7 inch from best buy . I have noticed a lot of things that do not work fine . The biggest issue is that the battery does not last for more than 2 hrs . It's a brand new tab . One time the camerastopped working then I had to reset the whole tab for it to start working .
Then I noticed that while browsing the browser just froze . I went to best buy to replace it but they say that they don't have any of this model in stock . Apparently it's a Black friday special model . Please tell me how can I get this fixed or I want a replacement . I did not expect this out of Samsung . I am disgusted totally with the performance .

we bought a samsung 2 door fridge in.year 2008 and recently in month of nov 2012 the compressor started to break down.
sometimes cold and at times it just died. i start calling their hotline and there was a customer svc officer mr mike who attended to
my queries. i asked him about the charges for sending an engineer to my home to evaluate my fridge. he then told me if just evaluation with no repair or change in spare parts it will cost $58.85 (transport plus labour) and if otherwise it will cost $101.65 .
but after when the technician evaluate it and confirmed that my compressor needs to be replaced he says that to change to a new compressor i need to pay $315.00 (labour plus topping up of gas and etc) and even though i still have 6 months of warranty left for my compressor. later when he has finished he then charged me $69.95 for transport plus labour. on the very next day i called cso mike and asked him why the charges are so different from what he had told me initially. he then apologise and eventually refunded me tbe
difference $10.70. i should say they don't honour their words and as for me from now onwards i will never buy samsung products.
difference of $10.70 to me. as you can this double standard at work. the worst part is that the engineer/technician are someone they contract outside samsung.

I updated my galaxy two a few days ago and have lost my task manager . My camera doesn't work anymore and I can access my google play store .plus the internet seems to be slower. I like the look of it but it doesn't function up to my standards anymore. Please advise. Yours truly Scott L Mullins

To whom it my concern, My son purchase a Samsung Galaxy Ace model No GTS5830 S/ No RQFBB76837D on the 28 th of December 2012 from the shop at Chermside Brisbane . Unfortunately he got a fright and the phone dropped out of his hand, he is in no way a rough boy and as he has been saving his money for a phone like this for ages and is very up set with himself,we called you service department and were given a phone number of a repair agent ,we called them they said it would cost $270.00 to have his phone fixed the screen is cracked and when he answer the phone , and put is to his ear he hangs up on his caller.
I than rang your service centre back to tell them I spoke to a man name Chris , what the repair agent said ,and he kindly told me he should buy a new phone , as this is not possibly , the phone cost $199.00 and he can not afford that, we know it was his fault but were hoping there was something you could do to help fix it, this is the 3rd E/Mail I have sent and had know replay your service centre gave this E/mail voclthp@samsung and had no reply. As we are a big fan of Samsung products have it through out our house ,we are disappointed not to have had a response to this matter and are now waiting to here back from you with hope of getting some support kind regards.

I signed up for a fancy new phone and was given a 30 day trial period which I appreciated. The phone arrived broken and after returns etc I will be lucky to have a day to try out the new equipment. I need the trial time as I live in an area with sketchy reception.
I was told the trial period started the moment I signed up for the equipment vs the moment I actually had working equipment with which to try it out! Is that what some pencil pusher really thought to be the spirit of the offer? You would not believe the different reasons I was given for not granting this simple reasonable request- to start my trial once I actually had working equipment with which to try it.
One supervisor actually blamed it on a "legal contract with Samsung". When I called Samsung, they laughed and denied this absurd fabrication of the truth. Other supervisors had other reasons. Some suggested that it was very possible to do so (and a logical request) but from a different department - and around and around I went.

I purchased a samsung 60" 8 series tv and have had a smart feature app problems since day one. I have spoken to technical support a dozen times over two months. The problem couldn't be resolved over the phone service the first time. Which then I was told I have to wait 3 weeks to find out if they can fix it or not. My question is if they couldn't fix it why didn't they organise a tech to come to my house to try and fix it. I have been waiting over 2 months now I shouldn't have to keep waiting. I just want to go and replace it. This falls back on samsung so why should I be put at any more inconveniene then I already have.

I purchased all Samsung appliances for my new house (big mistake). First my stove didn't work, them my over the hood range would not work... After they both got fixed, a week later my over the hood range blew up!!!! After numerous calls to Samsung and having them telling me that we need to wait for authorization... I have been waiting since September 25, 2012 for authorization on the replacement of my over the hood range and micerowave!!! I don't know what else to do I send emails no response, phone call after phone call to have the person on the other end to tell me that I need to wait!!!
Any help would be nice

I tried to buy a part for my Samsung dryer Model dv4008j. The part number isDc66-00070a.
Cost in Canada is $19.54 and the USA at Sears is $3.04
I also have need for a belt for the same machine.
The price is close to$50. Unfortunately, I own 8 of these machine.
In the same building, I also have an equivalent Danby drier who's belt also broke. The equivalent belt costs less than $15.
If you were replacing these 8 year old machines (washers and dryers) would you go with a Samsung or a Whirlpool product?
Too bad for Samsung. Not only do they cost more to purchase, but in Canada, Samsung appliances will become like Volvo in Canada.

Since I bought my microwave (may 2009), this is the third time I need to get my microwave door to be replaced.
First time I paied for a new door on december 2010 (125$). The problem: Unable to look the door.
The second time Samsung agreed to paied the door if I pay the service (80$) on mai 2012. Same problem: Unable to look the door.
Now the handle on the door is broken only 6 month after the replacement of the door.
Samsung refuse to replace the door again.

Shame on Samsung. Before we retired, my husband and I purchased the WF350ANR washer and the DV350AER dryer including the bases. Spent a fortune and they have never performed adequately. Delicate cycle still ties my clothing in knots. We use quick wash only and every other load runs twice and still doesn't spin all of the water out of the clothes. And the dryer -- you should have advertised that it would only dry one sheet at a time. It's ridiculous that in my old age I have 2 modern appliances that take triple the time and effort of my old Maytags. Purchasing these products was a huge expensive mistake and I wish someone would just come and pick them up. We thought we were buying quality. We were wrong.

My name is Emma Mc Crory and I have previously sent away my Samsung Galaxy S III to be repaired because the screen turned black but still worked. However, when the samsung team received it, they said they found a crack in the screen although there was definitely no cracks when I sent it away. Within the last four weeks I have been on the phone to Samsung on a multiple occasions for multiple hours between contesting the fact it was cracked before it left me as well as trying to figure out what is being done with my phone. I feel the level of customer service has been a disgrace as your team has been very laid back and still not gotten back to me. On numerous occasions management has have said they would return my call and come to a decision within 48hours on what would be the cost of replacing the screen since I had contested it and it is now three weeks later. I have rang back every single day within these last three weeks and have been put on hold and told I'd receive a call back from management themselves, however, they have still failed to do so. When I was told that the package has to be examined, they said they would call back within two days and also failed to do so, so I rang back and found out management had still not even processed that. I am absolutely disgusted at how I have been let down and especially without being called back, regardless of the disgrace of a phone bill I now have, and I will never be purchasing another Samsung product. I will also be taking with up with Trades Services about the lack of customer service - Not one phone call did I receive back and not one bit of responsibility was taken by Samsung. Apparently when reviewed upon camera, the delivery company and Regenersis said it was because it was not packaged properly, however I packaged it correctly as I was asked by your company - with bubblewrap! what a disgrace!! My customer reference number is 4130491410 and I will be taking this matter further.

i have purchased a sumsung glaxy S duos smartphone at 13000 INR( Serial Number RZ1D21WG42K (354905053496826)) on 26 February 2013, after three months, whenever i tried to charge my handset, i gets heated up and after few months, i faced a charging problem i.e sometimes it may get charged either after restart or either by using usb charging mode but then after few days i observed that my phone not get charged either by usb nor by restart, then today i went to your`s authorized service center named as XPERT Solution (0003491775) and your`s customer care executive told me just by opening my handset that their is moisture in my handset then i replied how you get it that my phone have moisture because it is always under cover and i never got it on water by any means then he told me that the color on the steel plate on jack is changed and argued with me that whatsoever we say is correct but technically as my phone goes to heat up condition during charging mode many a times then it is obvious that due to excessive heat the color of the steel metal always change and as jack is pointed with charger port so their is fault occurred either may be due to excessive heat or other hardware related problem , and he told me that you have to pay 370 rupees and he provide me a bill (No: 4157512853) and marked as out of warranty, since instead of understanding my smartphone condition your`s customer care executive forcefully imposed a fault on my phone that it is not charged due to moisture condition instead of replacing the jack because their may be a hardware related issue in the jack but as the main motive of service center is to fetch money from customer in-spite of the fact that it is under warranty condition, well today it is my very worst experience in your service center that it is my fault that i use samsung phone and within five months if a fault is occur then we have to again pay for it, any how the fault may be different

I have had my original Samsung TV ( 40" LCD TV ) replaced witha new 40" LED Model 40D 5520 RKXXU. The picture quality on the original set was 100%. My new TV has a poor picture. Rather dull with a lack of sharpness. I have tried all the different picture adjustments, in various modes. Even HD quality, although better is still not what I would expect. The picture quality is somewhat improved when I operate via my vision box. I also notice the logo on screen, particularly where you have the option to press the red button, the "PRESS" word is somewhat blurred, and some of the other captions are not sharp.
I notice when operating through the vision box, when I "PRESS" the red button to active teletext, the accompaning small picture, to the left of the screen, is very clear, together with any captions. This is the picture quality I am seeking for the whole screen. I have another TV ,a much cheaper model, in another room, with its own aerial, which gives me an excellent picture. Both TVs have their own separate aerials, some distance apart, so I feel that transmission problems don't seem to be a problem.

I bought the Samsung Note 2 , from samsung agent in Saudi Arabia "ALmatbouli". The phone was good till i droped it less then one meter from the ground on my feet before it hits the ground and the screen glass immediately broke, i took it to " ALMatbouly" and he refuses to fix it based on the guarantee. I dont kniw this is supposed to be Gorilla Glass 2, and the phone had already some scratches on the framing steel out of the box. I mean i will never buy a samsung again, this over 700 $ phone that is more fragile than an iphone.

I purchased a Samsung J7 Prime in February 2018. By August the screen home button was not working. I contacted Samsung as my phone was still under warranty. Samsung in the US sent me an email claiming that my phone was not under warranty and I had to pay for the phone to be fixed. If my phone is under warranty why is this Samsung office lying by saying its not and refusing to fix my phone. I have attached the email that was sent by Samsung along with my online receipt verifying when my phone was purchased. I need my phone fixed or replaced as it is under warranty, it is unfair that Samsung refuses to honor the warranty agreement and is wrongfully charging me for the fixtures on my phone. Please help me get my phone fixed.

Very unhappy with Samsung I don’t think I’ll ever purchase anything from them again. Bad customer service and horrible product I haven’t even had 2 years yet. Smh

I am a fan of Samsung products, I like Samsung electronic devices very much. I have been using Samsung smart phones since Galaxy S7 edge. However, I was not having as good experience as before on the service issue happened to my Galaxy Note 8 recently.
I bought my Galaxy Note 8 in Dec 2017, I was satisfied with the performance until May 2018. I found color difference on parts of the screen when presenting the same picture. Therefore, I raised service ticket 4147504980 on May 19th and mailed my phone back to service center in Texas. From the service record, the solution was screen replacement.
I got my phone back on Jun 5th, the color difference issue was solved. However, I found a bad pixel on the left bottom of the screen which was not there before. This was an unexpected issue, because it should not pass the functional check before sending to me. As a result, I raised a new ticket 4147625493 and sent my phone back to service center for the second time. The solution was replacing the screen as well for this time.
I got my phone back again on Jun 18th, the bad pixel issue was solved. I was hoping the phone should be as healthy as before. However, two weeks later, my phone dropped into water when I took pictures besides the pool and I pulled it back immediately, but it wouldn’t power up when I checked the phone later. Since Galaxy Note 8 is IP68 water proof, I was sure the phone could survive it, and the problem might be caused by other issues. So I raised another ticket 4147813124 on Jun 30th and sent my phone back to service center for the third time.
Unfortunately, this time the solution of issue was “unrepairable” due to liquid damage. I was shocked by the result because the Galaxy note 8 is waterproof and I have been using it with wet hand or even in the rain with no problem before. I called online service several times and they even raised my ticket to upper level case management team, but all answer I got was liquid damage was observed so they could do nothing about it. I am nowhere now asking for help, so I am trying writing to you if you could help me with it.
My concern is that since my phone was repaired by service team for twice (one of them is unexpected due to screen with bad pixel was replaced to my phone), which means the phone was opened for at least twice. Therefore, the capability of waterproof may be impacted due to multiple times of screen replacing and phone is not sealed well.
To sum up, Samsung service has made a mistake on the first service repair, and then refuse to admit that opening the phone will impact the capability of waterproof. This is not acceptable. Becareful with Samsung products next time.

We bought a new Samsung UA43NU7400JXZK (4K) 43" iDTV (Serial No. 05PH3NDK500803) from Broadway Hong Kong on 3 July 2018. It was delivered to my flat and installed on 7 July by Samsung staff. Just after less than 3 weeks, there was no image appearing on the screen. Samsung technicians came twice to fix the problem by trying to replace two (2) major circuit boards, one time each, and all failed. Samsung Hong Kong told us that the next step is to replace the display panel, but without guarantee that it would work. We asked if Samsung to replace the whole tv set but was rejected.
We are very frustrated and disappointed that our new Samsung tv set be broken down within 3 weeks. To fix the problem, the major circuit boards were tested and replaced by trial and error method, and the display panel being planned to be replaced. The tv set body and the major components were and will be disassemble and then assembled in the maintenance visits. We believe that these maintenance activities would greatly degrade the quality and life time of our new tv set. We therefore strongly request Samsung to reconsider to replace a brand new tv set for us!
Looking forward to hearing a good news from Samsung!

Bought a Samsung refrigerator two weeks ago because our other one went out after 8 years, and after two weeks the freezer stopped working. Purchased the Samsung at Sears and have to wait a whole week before we get a new one. Very disappointed with Samsung and Sears. Our food tha was ruined should also be warranted but they don’t do that. Never ever purchase a Samsung again or shop at Sears.

I have a Samsung s7edge that has been submitted for repair for the third time the issue has not been resolved. The technician replaced parts on the phone and the issue reoccurred. I spoke with a lady who assured me that the issue would be corrected but to no avail she refused to contact me by email when the phone was received. She was from the office of the president. This phone was sent from the office of the president new in the box and has been sent in for the third time. Samsung has the worst customer service and will lie to you to pacify you. Samsungs office of the president is a joke because they do not care about the customer The ticket number for my product is 4148014088.

I purchased a sansung washeo and dryer in May of 1917 frin /sears,
Last weeki the dryer lit up but would not dry. A year andless than 2 months. I called Sears dervice as I have purchased all my appliances from Sears for more than 50 years.
I also asked that they checki my washer, worked find but asked thyem to check it.
Thy charged me the price quoted when I objected to the higher price, without a proble,m. Washer was fine. Charge was bi
biled by sears. A computer diagnosed the problem with the dryer. Technition took the machineapart and took out a small metal round part and the metal part nect to it and said problem was metal on metel. He replaced the part put together the machine. It worked charge $362.38. He offered me a years service for %)_ mo for a year offering to$181.20 if I agreed. I did the Math. It would have cost me $600- plus the repaircost. O dod the ,ath and declined. I could probably buy a new dryer each year. Man was polite accepted my credit card and I received a receipt by Sears.
He told me to not overload the machine or put heavy items in it. I do do this. I did not abuse the machine and feel cheated. A dryer should last more than 13 months. I would like some justice from your company as this is your machine and have every attention to bring this to the attention of my local politioions anmd media and local agencies. I am elderly and feel I was not treated fairly. Sers service seems very different thaj it once was.
Eloise Litman 682 rt 306 suffern NY 10901 845b 354 2644 I will also contact my credit card ccompany

I have spent 3 hours on the phone taken my phone to the "authorized" store, had the people at the call center taken my phone over from their end pushed all kinds of buttons Best But pushed all kinds of buttons and my phone does not work but NOW they want me to send them my phone because they can fix it. I am so not liking Samsung or Sprint very much right now. I have a J3 Emerage CHEAP replacement phone because I broke my good phone. They keep asking me to do more and more instead of just honoring the the warranty REALLY SAMSUNG REALLY. I have done NOTHING to the phone it has an error on it that will not come off and was told by the "authorized" store it does not work. So who is lying

I just purchased two Samsung Galaxy J7 V phones from Verizon store in Huntingdon, Tennessee on Saturday 7/21/2018. I have been back to the store for a bunch of assorted problems with both mine and my wife's phone. The problems were from the notification LED not working (which I found out after they tried to get it to work for 2 hours that it just doesn't have) to the alert sounding every minute or so. We made our peace with all this until I came home yesterday (7/24/2018) and found the camera glass that is recessed into the back of the case was broken. We are both in our 70s and are not rough on things. I carry my phone in my right front pocket like I have done for years and have never had a problem. Me and my wife have both had a Samsung S3 for several years and they were great. We have always liked Samsung products and were surprised that this new phone seemed to be so inferior. I went back to the Verizon store to see what it would cost me to trade up to phones with a notification light and hopefully better quality. With the damage my phone had it would cost me about $500.00 up front and $30.00 a month for 2 years. My wife's would be $50.00 up front and $30.00 per month for 2 years. This seems excessive considering we have only had the phones for 4 days. Don't expect Samsung to do anything about any of this but I had to vent. This is the first customer complaint I have ever filed.

I purchased a Black Samsung Galaxy Tab E 9.6" 16GB WIFI Tablet brand new in July 2017. May 12th It stopped working so I sent called in and was told how to get it replaced. I emailed Proof of Purchase three times and Extended Warranty that I purchased. Samsung replied it was out of their 1- year warranty. I told them it couldn't be since I only had it 10 months. They found the error and updated my file (they were looking at date it was made by manufacturer not date I purchased it). A part was ordered but then I received an email saying the part was unavailable and they'd be sending my Tablet back unrepaired. Well, this was unacceptable. I called and told them it was not my fault the part was not available. They agreed to replace it. Today, 10 weeks, 10 phone calls and loads of email I still do not have my Tablet. The last Request# was 0011501692. I purchased this Tablet in good faith because I have so much other Samsung products but this is really not acceptable nor is it fair. Is there something you can do???
Thank You,
Mary McClain
706-394-4531
chavileigh55@gmail.com

I have gotten and samsung tab E from AT & T on nov 14 2017 ,I used the tablet for about 2 months ,it started messing up BADLY, ( 5) I was informed by AT& T that it was an Samsung problem due to factory warrant, I call the service department got it shipping to them it was repaired twice came back to me, within a 2 days ( each time ) started messing up over and over by going i to safe mode , the service kept placing it on the machine and running test , service department it was said it was Okay, if it was ( okay why did it keep going into safe mode.I was informed by replacement department that ,they had (NO SAMSUNG Tab E -- NO STOCK THAT I WOULD BE GETTING A REFUND CHECK OF $ 215.00 at this time I have NO TABLET OR NO REFUND EITHER ) I still under contact with AT&T , for me to get cleared of the contact I have to pay $ 129.00 that is owned
SUGGESTION : 1 , REFUND AND OR GET A SAMSUNG TABLET IS S3 FOR REPLACEMENT AT NO CHARGED TO ME OR AT& T
2. I WILL BE FILING THIS COMPLAINT WHIT MO AG OFFICE AND FTC ,BBB FOR YOUR ACTION
YES I HAVE ALL THE PAPERWORK AND EACH I HAD TO SEND IT TO THE SERVICE DEPARTMENT !!!!
YOU CAN CONTACT ME AT 573-694-3887 OR 573-690-5914 ASK FOR CARL OR SHEILA DEDRICK FOR OTHER PAPERWORK

I have a Samsung Galaxy J3 eclipse and it SUCKS!!!! It took 2 full days to charge. I used different charger and got the same results. The battery life only lasts 2 hours and takes FOREVER load a page. You can only have 5 apps and 30 pictures/videos before it runs out of storage. It is a TOTAL waste of money and you should NEVER buy it. I am SO disappointed.

We purchased a Samsung phone in Aug of 2016. Phone worked great, no problems at all. Then Samsung sent out a forced software upgrade in February 2018 that completely bricked the phone. I contacted customer service after being told by Sprint that there was nothing they could do because it was a software issue. Samsung told me to mail in the phone and sent me a label. I was made aware there would be a charge to assess the damage because it was out of the one year warranty. After checking my phone they confirmed the mother board had been corrupted and wanted to charge me almost $600 to replace the board that was corrupted from THEIR software update. I asked how their upgrade was our fault and my responsibility to pay for? The representative just kept saying it is out of warranty.
My phone was fine, no drops, cracks damage of any sort until they sent out their upgrade. It almost seems like they sent out that corrupted upgrade intentionally to damage phones to force people to spend more money. My phone isn;t even paid for yet, but now is just a hunk of junk $700 paperweight because this company does not stand by their products in any way!! I will NEVER purchase another SAMSUNG product again. Guess I'm switching to APPLE from now on for all five of my phone lines.

I have called several time since march. now I am being turned over to collections by Samsung finance. I purchased a Samsung s9 because I received and email for preorder in march, when I took it to tmobile for a trade in for my Samsung s7, I was told I had to return it to Samsung and get tmobile and I returned the phone fedex . I have called Samsung several times and they have told me the phone was received. I have told Samsung finance that several times and now they are messing up my credit with a 500.00 bill. what else can I do my email is leanna12003@yahoo.com and my number is 708-705-2378. please help me get this resolved and closed and my credit taken care of. thank you

I wish I can give Samsung customer service a NEGATIVE 5 stars. I've spent the last 2 weeks trying to get my cell phone sent in for repair. I have sent in my proof of purchase, documentation from Verizon stating that the phone isn't stolen and still no resolution. I've done everything Samsung has asked me to do, and all I'm asking for is a return address to send my phone out. Which means I'll be without a phone for an additional 3 to 5 working days. I'm not saying that the people who work for Samsung aren't good at what they do, but their policies and procedures don't work. Their problem is systemic, mean while the customer suffers.

21 June 2018 Elizabeth Seymour Email: sargeantl@bigpond.com
Managing Director
Samsung Electronics Australia
3 Murray Rose Avenue
Sydney Olympic Park NSW 2127
Re: SAMSUNG AUSTRALIA -SERVICE REQUEST 4259751836
Thank you for email dated 14 May 2018, regarding my faulty Samsung “Gearfit 2” watch returned for repair for the second time, on 04 May 2018.
In August 2017, I upgraded my Samsung Galaxy mobile phone to a Samsung Galaxy 8, via the Woolworths Mobile retailer. As a result I received the Samsung “Gearfit 2” as a bonus for purchasing the new Samsung mobile telephone. This is the fourth Samsung mobile I have purchased over the past years.
On 9 March 2018, I returned the Samsung “Gearfit 2” to your Samsung Technical branch at Parramatta, as the device was displaying a message that the back casing of the watch required wiping as the readout on the screen incessantly wanted to read my heart rate. About this time the rear casing of the device became dislodged.
The warranty repair was finalised on 13 March 2018, with the billing number quoted as (4256272323) and the service report stating:
DEFECT DESCRIPTION: - Battery discharging – Exposed heart rate sensor.
REPAIR DESCRIPTION: - Replaced PBA – Battery – Rear tested OK
From the date I collected the repaired device it operated according to its specifications, with the exception that the device required re-charging on a daily basis, which concerned me as I was under the impression that this device did not require re-charging on such a regular basis.
Approximately on 10 April 2018, I noticed a dark patch at the top right hand corner of the face of the watch. I didn’t take much notice of this until I noticed it never cleared. The device continued to operate as per its normal specifications, but still maintained the dark patch on the top right of the screen.
On 23 April, 2018, I was a passenger in my husband’s vehicle travelling to the North Coast. At the start of our journey the device was still operating, apart for the aforementioned darkish patch at the top right of the screen.
Approximately 2 hours into our journey, whilst seated in the vehicle I noticed that the “Gearfit 2” screen displayed a white line running slowly from the top of the screen to bottom of the device. At first this line was very slim, but over the next few hours, whilst still seated in the motor vehicle the line became wider. After short time the device completely malfunctioned.
Upon my return to Sydney I attended the Samsung Office at Parramatta to have this device serviced. I fully explained to the Service technical officer what had transpired with the device whilst I was seated in my husband’s car.
On approximately 7 or 8 May 2018 I received a call from a young man who informed me that the service technician had advised that the watch had experienced damage not covered under warranty. I immediately questioned this assumption and was not satisfied, as I had not damaged the watch in anyway. I informed this person that the device had been repaired approximately 3 weeks prior under warranty and I requested to speak with a supervisor.
He advised me that a Case Manager would be assigned to me which would take approximately 48 hours and they will call me to discuss the repair. At 1.51pm on 11 May 2018 I received a call from one of your staff members named Brian. I had left my phone at home and was not able to return his call. Brian called me again at 12.10 pm on 12 May 2018, and as I was indisposed I was unable to take the call, and left another message for me to call back.
I rang back at 2.20p.m that date, but due to the lengthy wait time I terminated the call. I rang again at 3.30 pm on the same day and asked to speak with Brian. I was told Brian was unavailable; I left a message for Brian to call me back.
I rang on Monday at 10.16am and spoke with Janei. I explained to her that I was returning Brian’s call and I would like to speak with him. She said I will just put you on hold and to ascertain Brian was available. When Janei came back to the phone she told me Brian was not available and she would attend to my call. Then Janei proceeded to tell me what I was already told nearly seven days ago with no resolution. To say this made me very angry which as an understatement!
My assigned case manager was always too busy to speak with me so now I had another person telling me I had damaged my watch and there was no further resolution available to me. When I commenced to inform Janei that I did not damage my watch, she commenced to start calling me “Ma’am” which I found to be extremely condescending. This condescending tone in her voice I found to be insulting and extremely patronising and very unprofessional. I continued to remind Janei that my name was Elizabeth not “Ma’am”. I asked Janei for the General Managers name which she refused to supply to me. She stated that she was not allowed to provide that information.
I expected a more professional approach to a customer than what was provided to me by your staff member Janei. I found her manner very dismissive to my concerns, and in fact her customer skills were appalling.
Over the past few years, my husband and I have purchased three Samsung mobile telephones, coupled with a very expensive Samsung television purchased in 2017. I have grave concerns, emanating from my recent experience with your Technical staff relative to my current issue, as to the level of professionalism I or my husband may receive if we have any further problems with our current Samsung products.
I will strongly reiterate that the “Gearfit 2” device was in no way damaged by me or any other person, no only from the date of receiving this device in 2017, but from the 13 March 2018 when it was returned to me after being repaired under warranty. The only defect noticeable to me was the small dark patch at the top right of the screen which I had noticed on or about 10 April, 2018. In fact the device had not been worn by me, four to five days prior to leaving on our journey to the North Coast and up to the date of leaving, the device was operational, apart from the continual need for the device to recharged on a daily basis.
The very minute scratches on the metal casing outlining the face of the device may have been caused by a small and light bracelet I wear on my left arm. It also might be noted that there is no damage to the face or band of this device.
In closing, I wish to be made aware of what evidence the service technician availed himself of, to arrive at the conclusion that I had “knocked” or damaged the device, either by my neglect or my omission.
It might be noted that my husband had an issue with his Samsung ‘5’ mobile telephone some weeks ago. He attended the Technical centre of your offices at Sydney Olympic Park where his mobile was examined by one of your service technicians, as the phone was unable to be charged. This technician informed my husband that his preferred option was to purchase a new Samsung mobile telephone. He further advised my husband that the charging port was damaged and the mobile telephone was now unrepairable. Upon his return home, he utilised another Samsung charger, and found that this charger fitted the charging port and that the mobile telephone was able to be fully charged.
Does this experience call into question the abilities and knowledge of some of your technicians.
I thank you for taking the time to peruse my letter of complaint, and sincerely hope that you can assist in rectifying my present situation.
Yours faithfully,
Elizabeth Seymour
Further Feedback
On 10 July 2018, I finally received a call from Brian from Samsung Customer Service who left a message on my phone. I returned his call the following day, 11 July 2018 at approximately 9.10a.m. When I returned his call he said to me “firstly I would like to apologise for not being available” “but we are very busy and that’s not your fault”. Really! I don’t care about your availability it’s about the poor service and the attitude from the customer service team. Brian continued, with letter in hand “Now I want your feedback” “Oh and the decision still stands”. Why ask for feedback when you already have my letter? I asked Brian has your Managing Director read the letter I addressed to him and he said “No! I will forward this onto him if you want”. Yes please Biran as that is who it was addressed to and cc to your Service Manager.
My dealings with Samsung Olympic Park have been atrocious. The complaints are handled poorly and without professionalism. I will no longer purchase Samsung products because of the poor service I have received and I will continue to tell people about my poor experience.

I wanted you to be made aware of my recent experience at the Samsung Experience Store in Eaton Centre, Toronto Canada. I went to take in my broken A5 (2017) phone that I bought in December (2017) and was having issues while I was on vacation.
The employees on the bottom of the store were friendly enough but it all went downhill after I went upstairs. There was one employee at the service desk, he was seeing another customer so I stood by the counter waiting. There was no greeting, no "I will see you in a minute." Fair enough. But those customers left and this service guy still deliberatly ignored me. He answered the phone and went to the back a few times.
After about the third time he came back from the back room after about 20 minutes he decides to help the guy who came way after me first. Saying it "will just be a minute". I am a very patient person and if it was just this that happened I wouldn't have bothered complaining.
So I drop off my phone for a repair after he finally decides to talk to me and treats me like I'm a waste of time and space. I mention that the touch screen stopped working when I was on vacation. Everything else about the phone was working perfectly even the lighted part of the screen. It could be because I got caught in a rainstorm but the phone screen didn't seem to stop working until a day later. It's only 6 months old and I hope it's a fixable issue. They say sure we'll have our techs take a look. They mentioned if there is water damage on the inside of the phone that is not covered under warranty. Hence the careful phrasing "water resistant" not water proof, but I have hope, because this is the first time it's gotten wet and surely one rainstorm won't damage the phone. And I started having the problem days after the incident. "Come back in about 3 hours." So I went away.
I must mention the employee who helped me when I got back, was very lovely and helpful. He goes back to talk to the tech and says sorry they found liquid damage on the inside of the phone, so I new screen will cost you approx. $260. I say "okay I'll think about it." And it takes them about another 20 minutes or so to give the phone back to me. This makes no sense due to what happens later in the store.
Fast forward to me driving back to my home in Waterloo. I decide to take it to a Samsung Authorized Repair shop. Little do I know they open my phone and find NO SIGN of liquid damage. Meaning the people at the Experience Store did not even bother to open my phone. They made an assumption, told me they were doing something and did not bother to do their jobs. Now I'm a poor student, so imagine my surprise when I find out that my phone could and should be fixed under Samsung warranty but they did not bother to check.
I am so disappointed in the Samsung brand and this store. I should also mention, this is the first time ever I have contact the company itself to complain and I have working in customer service so maybe the first guy was just having a bad day. But to me this whole situation is unacceptable.

about my Samsung S7edge that was handed in at one of Samsungs repair centres to replace a screen. It was done in January. Now the repair centre closed down, I have no phone but still pay for my contact. Since feb I tried to resolve the problem and they are still busy with it. its 6 months now and still nothing. even the manager at the complains department said he don't know what to tell me anymore. This is really unacceptable and I need it to be resolved.

Mare bill no.4263465687 service centre no. 0008350794 10 din se mare phone service centre ma para ha.sir 10000/- dam ka or ek mobile rakhna mare liye possible nahi ha so sir please help me.my mobile no is 8942983184

good day
I bought a Samsung z4 in January 2018 I am starting to learn the difference of it and android once but now I have been having an issue with the back button as I have to restart the phone for it to work almost every day not sure how many times a day. the issue of me taking it back to edgars for repair is I will have a stay for two weeks or more without a phone.

POOR PHONE SERVICE
TO WHO IT MAY CONCERN
As I have what I think is way too many problems. I would like my refund and an exception to policy and authorization to return the two phones that I have with no penalty. I am 77 years old and cannot afford to have my limited funds tied up my your company.
I am very unhappy with Samsung. For over a month now I have been trying to get my refund back. You can look at my account Edintex@satx.rr.com. Of one error Edintex@satx.r.com
I ordered two phones or at least that is what I thought But I received 4 Samsung 9 Cell phones.as charged on 5/19/2018 841.09, on 5/18/2018 841,09 on 5/18 2018 833.51 and again on I was charged 833.51 on 5/18/2018
On 5/19/2018 7,58 paid for return label returned one phone on that label
Another phone was returned as I did not sign for that phone
I currently have two Samsung 9 phones numbers 358212090002055 358212090006767 One was Violet and the other was Coral Blue
One order number was DJ03WO0SS I do nor have the other numbers. As my computer had a hard drive failure .
06/01/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA Refund 833.51
05/19/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -7.58
05/19/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -841.09
05/18/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -841.09
05/18/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -833.51
05/18/2018 DRI*SAMSUNG 10380 BREN RD W MINNETONKA MN USA -833.5

I bought a brand new Samsung note 8 in September 2017. Not long after, I dropped the phone 3ft on to CARPET and it caused a hairline crack. That’s my first complaint. Second, this month, June 2018, the phone went dead and no charger would work. It wouldn’t come back on. Nothing!! I contacted Samsung and was told it was a known issue and it was under warranty so it would be corrected. The tech guy I talked to asked if it was caused by physical or liquid damage. I said not to my knowledge but it does have a crack that happened right after I got it but it has worked for months up until now. He assists me in getting a shipping label to send my phone in to the repair center. Next thing I know, I got a bill for $658.19 to repair my phone because it was not under warranty. Come to find out, the small crack voided the warranty and NOTHING was said about that when I was talking to guy about the issue. They sent me my unworking/unrepaired phone back. I’ve got a $1000 Samsung paperweight now. Not to mention. I’ve got a baby on the way and that phone was my only way to get a hold of anyone Incase anything should happen. Im borrowing a phone now. I still owe Verizon $560 for that non working note 8. I’m stuck paying for a phone that doesn’t work, and the reason it doesn’t work was beyond my control.

I would not even rate it bought a washer and dryer 6 months ago and the dryer broke down. Service is a nightmare. Would not come and fix it.took for ever to get reimbursed. Thes__hit we had to go through to get it.im telling everyone I know and don't know about it I would rather wash my clothes in the creek then ever buy another Samsung product of yours again.larry

I would not even rate it bought a washer and dryer 6 months ago and the dryer broke down. Service is a nightmare. Would not come and fix it.took for ever to get reimbursed. Thes__hit we had to go through to get it.im telling everyone I know and don't know about it I would rather wash my clothes in the creek then ever buy another Samsung product of yours again.larry

My phone updated yesterday. All is good except I am having a problem keeping the badge numbers on my notifications after either just opening the app and not the actual message or one of the notifications or if I dismiss one of the notifications on the bar. It is important in a lot of instances to have it shown how many notifications there are within that app. Not sure why ya'll thought it was a good idea to dismiss the number of notifications before even opening the message. I've tried multiple things, read multiple threads to try and fix this problem but nothing is working and I see it is a part of the update. If ya'll could go back to showing the number of notifications until the user personally decides to do away with the badge numbers or actually going into that one thing to dismiss notifications separately.

Dear Team,
Service Request Reference No: 4259802563
My Samsung Refrigerator was purchased in April, 2012. Since last 3/4 months, our refrigerator has some ongoing issues of cooling. In March, the engineers came and solve gas leakage problem (that is what they identified and claimed to solve it), charged me heftily now again in one months time, it is not cooling.
Another technician came to our place yesterday investigated the machine and said since you are putting untensils with water to make it ice in freezer section, our fridge is not cooling. How rubbish ? When we tried countering his explanation, he started giving us lame execuses and compared old timer products Vs new products.
We did not want to argue with him so let him go and waited for another day without keeping anything in freezer section to see the effects.... The result was same no cooling effect and no ice cubes in ice tray.
I want to register a complaint against this technician - Alpesh Patel and Samsung for their poor service.
Regards,
Pinkal Soni | 9909000361 | pinkal@sevennhalf.com

I got two Galaxy S8 back at the end of Feb 2018. I started having problems with the chargers not even a month later. I requested warranty on the chargers and wires after it was diagnosed by their own technical support. I am still waiting for the charging wire. I have spent lots of hours of my time on Online Chat and phone calls with Samsung trying to figure out why it has taken over a month to solve my problem. I keep getting the run-around about how long it's going to take and why I wouldn't get it all at the same time. There call centers are all outside of Canada and the USA so the people have no idea whats going on. I have requested a manager numerous of time and I only get the on-duty supervisor who says there is nothing he/she can do. I am still waiting for them to resolve this, but I don't think I will be buying another Samsung phone any time soon.

Did a bios upgrade on my Samsung Televsion today which did not go well. I called tech support but no one that I spoke to their could help me either. Totally untrained with no resources and no way to even begin to help the customer. Eventually, I was able to resolve the problem myself. As a result of this I emailed all of the Samsung Senior Management in Japan about my terrible customer service experience. Twice in fact. Any company with this pathetic of customer support is on the way out. Drop the stock now if you own any. No doubt on Monday a lot of people in Japan are going to have a bad day! Hopefully, they will get fired because none of them are doing their jobs.

I called your customer care on 4-2-18 and explained my mom and dad bought a Refrigerator in 2016 four months before it was installed in their new home which the refrigerator was installed in February 2017 by HH Greg which now it out of business. I explained there are numerous bulletins on this refrigerator and in February the ice maker when bad which you replaced under warranty. In April we noticed the freezer was not working in which we lost the entire freezer full of food. My daughter Cheryl Peach called into customer service explaining everything above and she offered to send a repair person or get the entire purchase price back for our inconveniences. I decided with the problems I had already experienced I would choose to Get a refund and purchase a new refrigerator and my daughter sent the receipt in and the lady from your customer service called my daughter with Refund Order Ticket # 4147177211 and with the amount of refund being $1,495.99 and that in one to two business days Samsung would call with how she would want refund either by direct deposit or Check. The email I sent receipt to was Snaecr_g45@sea.samsung .com and she said it was successfully received. She then called back a 2nd time to confirm address was still the same as receipt. Yesterday I sent email to confirm when they might receive the refund and customer service informed me it was denied for being out of Warranty? No one ever called to tell us such and knowing we were purchasing a new unit depending on repaying for a new product with the proceeds of this refund...... You have no one that services this area for Samsung and then your customer service is the pits.... If this is not immediately remedied I will be contacting an attorney or taking you to small claims as I still have the voice recording of the refund that was promised to my daughter. My daughter also asked if they would want the old refrigerator back and your customer service said no have Lowes dispose of it when they deliver the new one. As we still have the old one that is barely over a year old after installation. I will never purchase another samsung product as you CLEARLY don't stand behind your product for the price you pay.
Hopefully your will remedy if not I will be seeing you in court with my voicemail your customer service left as proof of refund.
Thanks
Pat and Bobby Flora

My Samsung Galaxy S8 died during a call. It would not start, charge, soft reboot or hard reboot. I was instructed from Samsung to send it overnight and they provided a UPS pickup ticket. I delivered it to s UPS store and they received it the next day. It sat for three days. I received an email stating they were repairing it and it would be 3-5 business days to return it to me. They then sent another email 2 days later saying they had my phone on hold waiting for back ordered parts. I then received an email stating they could not repair my warranted phone and were going to send a refund, after they contact me with in 24-48 business hours. That time frame was not followed and I have been on a constant phone loop with Samsung from 800-Samsung to an ECR and then to parts who immediately route the call back to 800-samsung. this continues until my patience fails and I hang up. All I am interested in a new S8 or refund of $672, which is the purchase price I paid for the phone.

Do not like new update for note 8. You took away the option for text tones for contacts. I will be looking for a new phone because of this. I need this feature for work and this was the dumbest move ever. Hundreds of thousands of people are not happy about this. Needs fixed or lose customers

I bought a refrigerator from HOME DEPOT in july 2017. Less then 30 days later it stop staying cold tempt goes from 40 to 50 . I went to store and they did absolutely nothing. All they did was give me your customer service # I will never shop there again I have called your C.S.Aug Sept Oct Nov Dec 2017 JanFeb March 2018 .No one has every call or e.mail with any information You do not have the best C.S. department This whole situation has been unbelievable . No one has offered a repair person or just bring me a refrigerator that work This needs to be made right case # 4145812762 e.mail mariannemeek@hotmail.com P#6164604581 Marianne meekhof

I bought a Samsung dryer in February of 2017; 2 weeks ago the belt broke and it cost me $180 to have it repaired...how disappointing.
The repair man told me never to buy Samsung appliances since he receives numerous issues for repairs for your products.
I did not register the (dryer) appliance as your unfriendly website would not accept the serial number...I tried shortly after the purchase and again recently.
No more Samsung appliances for me!

I made the horrible mistake of buying a SAmsung dishwasher from Best Buy. It never really worked, we keep calling fr issues and they came out and keep replacing parts. Then, the last fail I called and it was just "a few days" outside warranty. We should have keep the unbrand 1960 dishwasher that was in the house before because at least at worked.
I will never buy another samsung appliance again!!!

I traded in 2 phones in December 2017 for 2 Samsung galaxy note 8.In February I was charged $200 because they can't find one of my trade ins.I have called almost daily for 3 months and have been transferred all over the place including overseas. I am always told the person before either didn't fill out the correct request or did not file it with the correct department. I have spoken with numerous people and supervisors. I am told to call back in 3 to 5 days. I call back and still no resolution.I have held off disputing the charges hoping to resolve this but have gotten no where.I am a loyal Samsung customer for years but I will be reconsidering this. I have gotten no where but the run around.

I bought a 65 inch 4K TV that was no longer able to power up after just over a year; therefore being out of warranty. However, I was given a one time accommodation to have it fixed. Every time I contacted a service center, in which I was told to arrange the repair, they informed me that they do not service my area. This went on for a few weeks; and several service centers. I kept trying (via telephone and chat) to rectify this situation with your support personnel, and EACH time I had to start all over again trying to explain the situation; just kept going in circles. Finally, due to pure frustration and anger I just gave up and decided to just discard the TV; which was just about 2 weeks or so past the warranty period. So I ended up buying an LG (which I should have done from the start as I have other LG products that have never caused me problems, but thought I'd take a chance on a Samsung TV.....BIG MISTAKE!!!) I also had a new Samsung BluRay player (that I bought at the same time that I purchased the Samsung TV) which was new and working. However, when I discarded my TV I was so frustrated with Samsung that I threw the DVD player away at the same time. just so I would not have ANY Samsung products in my home. And, I 'never' will purchase ANY Samsung products again!!
To have Service Centers that will not honor your products due to distance (do not want to send a technician as it is out of their range) is absurd. And one of the Service Centers that 'was' in my area (less than 10 miles away) said that they no longer provide service for Samsung products (perhaps due to the fact that their products require too much service). Anyway, as stated above I will never buy 'any' Samsung product again. Also, I have told many of my friends and relatives about my experience with Samsung, so it is likely that they too will not take a chance on any Samsung product either.
All of this took place a few months ago in January 2018. However, it has taken me this long to express my feelings regarding my experience so that I can let my anger and frustration abate. Not that you will, but you can review all of my correspondence with Samsung regarding this issue. I am now, and will always be from this point forward, a loyal LG customer. My experience with Samsung has been the most frustrating and annoying one that I have 'ever' had with a company in trying to get an issue resolved; to have one of your products fail in just a short time tells me a lot about the quality of your products.
Never Again!!
Mr. Peterson

I dropped-off my Samsung Galaxy 8 phone to have the broken glass replaced and during the repairs, the UBREAKIFIX Samsung Authorized repair store technician deleted programs/aps on the phone that permits the phone to compete outbound calls and receive inbound calls. The phone was working properly prior to the Authorized Samsung UBREAKIFIX repair technician tried to repair my phone. Now, I have a Samsung Galaxy 8 phone that's unable to complete outbound calls and receive inbound calls. Of course, UBREAKIFIX technician and store manager claims, it was not their fault that the phone they fixed doesn't work. They replaced the glass as requested. This scenario is truly ridiculous. Please in the future, Hire Competent repair personnel that know how to repair devices without causing additional damage to a device and then they claim their repairs did not cause the device to operate properly.

My washer is only four months old and quit working. Called their customer support and they were closed! Went online and talked to someone on their chat line. Had me jump through numerous hoops to self diagnose the problem. Gave me a number I could use if the problem persisted so I would supposedly not have to go through another 45 minute ordeal. The problem persisted so I called back and gave the number. Nope. Had to go through the same hoops and questions as before. Another 45 minutes later problem still not fixed and no appointment for anyone to come to the house to diagnose. Went through this AGAIN and this time, after another 45 minutes, was finally given a link to supposedly set up an appointment. Filled out all info on the link and waited............... I finally got a call two days later. No appointment though. Gave me more hoops to go through to troubleshoot and self diagnose. Did not work (of course). Had to call them back. Finally got a name and phone number of the company who does their warranty work.....they are in another state!!!! The soonest they said they could come and check it out is over a week away! This would be almost two weeks since the washer quit working. In the meantime I am stuck with a new washer that doesn't work and a pile of dirty clothes. I will never purchase a Samsung again.

First of all, I need to apologize to you! Because I don't know your display is unwelcome children to play it.
So my child (2years old), he was in your Hong Kong Kowloon Bay branch to play the VR joytick display on March 13. And without my knowledge your display is unwelcome children to play it. And then your staff is very serve faithfully to guard the VR display and immediately to stop my child and severe to scolding my child.
Actually you should very appreciate your staff to guard your open to everybody (ONLY UNWELCOME CHILDREN) to try it the display.
And I talk with your staff same day, he say my child to put and drag the VR joystick rope and put out the length will give rise to the burglar alarm to come up. But as per my handmaid inform my son only take out joystick within 5 second and put out the rope length is very short, but your staff already very severe to scolding my son.
In the meantime, I really want you to help and check with your HK - Kowloon Bay shop the CCTV. I want to know my son take the rope is how long and he play how long time, why your staff need to severe to scolding my son. Do you know because your company unwelcome my son to play your display (I don't understand why no to show do not welcome children to play your display the instruct) and severe to scolding with him. Therefor my son is very fear and cry every day.......... Don you know the serious.......... so we must to know & check your CCTV and then we really don't understand why your company unwelcome to you your display, this is child discrimination?
And I hv check with HK office is don't to check and just ask me to call back your Kowloon bay shop................. I really disappointed your HK CS the handle method.......

Samsung. Wa456drhdsu. Washing machine vibrates when spinning very hard it's shut off this machine doing the same thing over and over Baugh from brands mart in wpb florida on 6/15/13 for $720,67
561 ,729,2794 or561,541,4669

Samsung. Wa456drhdsu. Washing machine vibrates when spinning very hard it's shut off this machine doing the same thing over and over Baugh from brands mart in wpb florida on 6/15/13 for $720,67
561 ,729,2794 or561,541,4669

Samsung. Wa456drhdsu. Washing machine vibrates when spinning very hard it's shut off this machine doing the same thing over and over Baugh from brands mart in wpb florida on 6/15/13 for $720,67
561 ,729,2794 or561,541,4669

I am using a lot of Samsung devices. 10 months ago I bought a Samsung TV 4K 40" ( at this moment not sure for the model full name ). Since me and my boyfriend are working every day, and we are out almost all the time, the TV is turned on 6-10 hours per week (max ).
6 days ago, the TV suddenly lost the image and there is only sound. So all we were able to see was black screen. We tried to follow the instructions on the official Samsung site for solution ( https://us.community.samsung.com) and since it seems the problem is in the TV, that means our TV will need to be serviced.
As per that I called first Samsung call centre. They took my details and they said they will reach me. Now, this is 4th day, that I receive their answer that they are waiting for the parts necessary for the TV. IN THE CAPITAL OF BULGARIA, SOFIA, WHERE THE POPULATION IS 2.000.000 PEOPLE, THEY ARE WAITING FOR THAT PART 4 DAYS ! But, that is not the biggest problem.
Apparently, the servicers are working in the same time as the clients and not working on Saturday ( I am human also, I understand Sunday they need to rest.) . So, the normal working time in Sofia is usually 09-18. My working time is 10-19.
AND THEY WORK UNTIL 18 TOO. IS IT NORMAL ??? even if someone is working till 17, in this big city, you need at least 30-40 minutes to get home. And every other normal service is working on Saturday too, since the service is build to assist it's clients as per the need and the type of the service. And this service is working 5 days, in the period when the clients are at work and cannot stay at home and wait for this ...AMAZING.
0 STARS FOR SAMSUNG, FOR EVERYTHING related with you, Until few days ago, I was thinking the opposite.
I am waiting for the "TECHNICAL SUPPORT " THIS DAYS, AND IF THE PROBLEM PERSIST I WILL FIGHT FOR NEW SAMSUNG device.

i purchased a mobile model numberSMG955F from digicel Tobago.I made two phone calls and the phone went dead.I took the phone back just after 30 days.I was informed that I had damaged the phone port and charger and therefore warranty void.I took the phone to a place that repairs phones who stated they could find nothing wrong with the phone in particular no damage.I have had numerous chats with Digicel Customer services in Trinidad.I have now taken the phone back to Digicel who will check the phone again.All this has been exceedingly onerous and to date I am still without a phone

I have been going back and forward for Samsung Promotions department since May 2017... They offer me 2 Reward Certificate codes and I was only able to use 1 code and as of today I'm still getting no more with the customer service department my claim#84112 and the rewards code are (KKKBHZMAZ & KK8GHZBAZ. When I purchase 2 of the S8 and back in May they in the offer the Gear VR for each phone that's where the Reward Codes were offed. This is very much unprofessional for the Samsung Promotions department to treat there customers like this and I'm very much upset...
Here are the 2 phones lines 201-993-2523 and 201-905-4848 (which this line has been changed)
Thank you

We bought a new Galaxy S8 phone for my husband on Black Friday. On the day after Christmas, the phone would not turn on. We called Samsung Customer service and were advised to take it to be assessed by a local business. We did as instructed. The business said the phone was completely unfixable. We called Customer service and were advised to send it in to be replaced. They provided a shipping label to send it via email. We sent it to the address and waited. The phone had been signed for on Jan 2. I began to call CS again a few days later. No one had any idea of what I was talking about. So, I drove to the location on the shipping label. It was a Samsung site, but they "don't accept phones there". I had to call the police to get an answer because they refused to talk to me. The officer found out that they may receive the phones, but they ship them somewhere else, but they don't know where they would ship it. I have spent HOURS AND HOURS since Jan 2 attempting to get resolution. I have been told that they had to find the phone first, well they did. They I was told that they have to assess it, well they did and confirmed it will not turn on. They then said the replacement phone would be here in 5-7 days, 3 weeks ago. I called again last week, I was told 2- 3 days, Still nothing. I have asked for tracking number, I get nothing. I spoke to a lady named Veronica this week who assured me she would work on it and get back to me. She gave me false contact information. She also requested that we get something from Sprint showing the device had been activated, which I did by driving to a Sprint store for her and emailing it. I have tried to call customer service again, and they want me to continue to repeat every detail over and over again. It's like groundhog day with this company. We are at a wall because we aren't able to get any resolution. During all of this my husband has been in the hospital at least 50 percent of the time, or we are driving to another city to go to a different hospital because he is cared for between 3 hospitals that are 5 hours apart. Whatever happened to customer service?

I ordered ear buds from Samsung direct in OCTOBER, it is now FEBRUARY and I still have not received the product I PAID FOR in OCTOBER. I have made numerous phone calls and spent I don't know how much time on hold being told that there would be an investigation into the matter by the "investigative team" and it would take 30 days. Well we are on the 4th month of investigative work and still NOTHING???
My order reference is 558364 and my investigative number is 795027.
Please, for the love of GOD, help me with this matter so I don't have to call back AGAIN.
Kerry Evans
1792 FM 256 w
Woodville, TX 75979

My complaint is YOU DONT HAVE ANY CUSTOMER SERVICE....I purchased a Robot Vacuum...used it 5 times and already crapped out. I have gotten the, "OLE` RUN AROUND" from about 5 customer service people. NOT my dept...I`ll Transfer you to someone that can help...Hang on... This has been going on since 10 am this morning. I started with "chat"...what a joke that is...You have set up a great system to get rid of someone needing help...just keep transferring them to some one else and they`ll go away. I don't expect ANYONE will contact me. The less customer service you give the greater your profit. Your customer service "SUCKS"....Don`t worry tho...I`ll advertise for you. Your ROBOT Vacuum will be in with the trash Thursday morning.
LEE WENZ

Do I have to even give it one star?
My 3 year old Samsung washing machine developed a leak about a month ago. The repairman found the hose that was leaking, but the replacement hose is "NLA" or "No Longer Available". I've been dealing with Samsung customer service for over a month now and getting no where. I have posted a video on YouTube about my problem and will try to link it here. https://www.youtube.com/watch?v=LVowmXNUAbw
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