Oreck

Since 2005 I have been taking our vacuum an Oreck XL to Beach Vacuums at19730 Coastal Highway Rehobeth Beach, DE19971 phone# 302-227-3355. The problem is that they will charge me $90 for a service check without the original receipt. All my paperwork was in the pocket of the vacuum for all these years.

Not once had I ever been asked to show the receipt until now. The receipt is not in the pocket. All the other paper work is their just not the receipt. Called corporate and they told me this is the new policy.

Apparently no one keeps records. Neither the shop or corporate which forces me to spend an additional $90 on top of the over six hundred I paid for the vacuum. The reason I originally bought the vacuum was because of the 21 year warranty and free check up.

Very bad customer service…

On 2/3/2022 I ordered a Elevate Command Vacuum online from Oreck. It was "in stock", Payment was immediately taken by Oreck. Order 128205. After 6 weeks and several phone calls where I was told it was ready to ship each time, I gave up and got a vacuum locally.

On 3/17/2022 I called customer service and canceled the order. On 3/18/2022 I went on line to find order 128205 was still a order, so I had a online chat with Mary in customer service and she said she would cancel the order.

On 3/21/2022 I received a email from Mary telling me "the order is past the point of being cancelled", it has not shipped but still can't be cancelled. "I will have to refuse the package when it arrives". I won't be home to refuse it.

Today is 3/23/2022 and it still hasn't shipped but they can't cancel it??…

To Whom It Concerns: First of all, Id like to say that the service I most recently received in Springfield, MO, on 5/20/21 was over the top excellent! Actually, the best service and attention to detail ever, and I've had my Oreck for 17 yrs!!

My complaint is not with this store or service. Brad Butts is the store manager. 99 part. I approved.

Also, the brush needed to be replaced. I consented to that as well. But when he began the repairs, he noticed that during a previous tune up , (and not at his store, he assured me), that something involving the housing mechanism had been tampered with.

It looked like the rep while doing the tune up had broken it accidentally, and had tried to repair it with some kind of "gunk" and that I needed a whole new housing and that this gunk had held it for…

I took my Oreck vacuum to the Oreck dealer for service and the swapped my vacuum with another vacuum. I have an OreckXL U3840. Black. And they gave another old faded put vacuum that they said was brown. That was not my vacuum. They triesd to offer me some other old vacuum but they wee not mine. I would like my vacuum back. or I will have to buy another one.

This was the Tops Store in Pembroke Pines, Florida. Please attend to this.

Thank You, Funmi

I gave one to my son the Pilot and have kept 2 in my home. I have sent them in for service for quite some time and have had no issues until 8/5/19 when I took my Signature in for service.

Someone new is managing the store. you dont know it is my vacuum and sure enough I went in on 10/17/19 and it was NOT my vacuum. This one they tried to pass off it me looks like it was used in a commercial setting.

It is dull and scratched and worn. The Oreck name is scratched. The adhesive tag was torn off to help identify by name the owner. Steve…

Bought Oreck Gold XL a few years back in Naperville location. Store closed down and apparently all records destroyed and Oreck has no info about it. Trying to get it fixed but they want original receipt which I can't find.

Will have to pay for service even though this vaccum is suppose to have lifetime warranty.

Bought the magnesium Oreck in the UK and shipped back to Australia, opening the box found no side bar brushes. This leads to scuffing of the skirting boards and no pick up on the edges. Service centre said this is the way the product is manufactured, but the photo of the product shows side brushes Extremely disappointed, would cost almost as much as the original price to ship back to the UK.

This is the fourth Oreck I have had and the only one I have found fault with. Would appreciate your reply and perhaps a new roller brush with sidebrushes.

Steam cleaning is what I prefer as it removes dirt completely from the floor. So I chose Oreck Steam mops as they are very effective. Leaves no chemicals and wont stain any clothing. The vapor chamber enables it for easy cleaning.

I only have one complaint, and that is that I have emailed several suggestions with Oreck customer service dept, and have never heard back. I love the vacuums though. The best part is that it is light weight. Easy to handle and move at every corner of the house.

I am satisfied with its performance and would definitely suggest this to anyone who believes in doing their household work themselves.