Kohl's Complaints Continued... (Page 6)349+ reviews added so far. Upset? Call Kohl's corporate: 262-703-7000
I called to enquire the status of my engagement ring bought through kohls by my fiance. He is part of the military and we are being relocated. As soon as I called I was greeted very unfriendly, the girl wouldn't give me her name when asked and placed me on hold. She did not sound like she wanted to help me at all. My phone call was passed along three times until I spoke to a manager named Chris, who reasurred me that I will get my ring in time of promised delivery (which is in ten days). I had a delema where we are too move right away and I let him know my concerns although he seemed confused on procedure of this type. He finally passed me off to a super rude lady named Mellisa who was also reluctant to give me concrete answer and cut me off and hung up.
I do not have a questions but need to make a complaint on the Customer Service that I received a few minutes ago. I am pretty new to your store charge practices. My daughter added me to her account and I received a card in February but I had no idea that all the ino was related to her inclkuding the SS number. I recentlt made 2 payments on the Kohl's account and wanted to make sure of 1. That the payments were properly logged and 2. The reamining balance of the account. I am again reminded why I never got an account with your company until now. You need to provide better Customer Service Training so that customers feel good about shopping with your company. My operator name was Bryan and was given TKA3315 asd the ID. I was chosen to randomly take a survey but he cut me off so that I was not able to do so otherwise I would have taken that route. I would appreictae a response to my complaint. Thank you!
It's hard to believe that in 2013 a store as large and profitable as Kohl's doesn't have Auto Bill Pay - which is the process of directing a store to automatically charge your checking account or credit card. All my bills are Auto Pay. Kohl's offers great discounts and coupons BUT they make it up on the back end with folks like me (and I know I'm not alone) who forget to pay the bill and are then charged outrageous late fees! Kohl's has lost another customer forever - I just closed my account! Good-by Kohl's.
on Sept. 27th I placed an online order with Kohls - which I have done many times. The order clearly states my package will arrive between Oct.2 and Oct.8. When I did not get it by Oct.9, I call customer service. I was told that it went from Fedex to the Post office, where it was now - wrong, I had just come from the Post Office, but went back again as something that I ordered I needed TODAY and would not have ordered at all if it wasn't guarenteed to be here. The person that I spoke to ask me if I would like to reorder??? that wouldn't help much for today either! So now they have charged me but I still don't have my order.
The Ann Arbor Michigan store never has merchandise in stock. I got ripped off of $20 in kohls cash on 9/28/2012 because the merchandise was not in stock, the kiosk was broken and the line for the phone there was backed up. I had to make three seperate purchases on the same day , two were within 3 minutes of each other, one at the register and one by phone and the other one I placed online as soon as I returned home. They totaled $103.83 and did not get my Kohls cash because I was told it has to be one transaction. Well, now I am being punished because your store doesnt have the merchandise in stock, the kiosk is broken and the line to place an order by phone is too long for me to wait again. I was told to take it all back and then rebuy it. Well, by the time I drive there and suck up my gas, the Kohls cash cards are not worth it. I am ready to cancel my charge card. I dont shop there as often as I used to because it seems they never have merchandise in stock.
I am at my wits end. Im pursuing taking kohls to court for harassment. I had a debt of a little over $400. Didn't pay on it for a while, so they sent the debt to collections. I have paid this debt in full to the collections agency it was sent to therefore resolving my debt. This was paid off on 10/13/2012. Since then I still receive 8-12 phone calls a day harassing me over this. I have spoke with several different employees from the call centers and at the Vancouver, WA location, explained this debt is no longer owed, and yet im still being harassed. It is now February 8th and I have received well over 1, 000 phone calls AFTER the debt had been paid. I have no idea what's the point of your call centers if you hire people that barely speak English and don't put in notes in your database properly. This is absurd and I refuse to let kohls off easy. If you are sending debts to collections, after you send it it is no longer kohls debt. That debt now belongs to the collections agency. Why are you not communicating with them on what debts have been paid, and what ones haven't? At this point im not answering any more of their calls due everyone I speak with from their company is incompetent. I just let them keep calling and I print & save all my call logs from my cell phone for court. I would NEVER recommend kohls to anyone!!! Very very poorly ran business.
On 4/13/13 as I was on my way home, I decided to stop at Kohl's in Groton, CT. I realized I forgot my 20% coupon as I went to check out. There was a young man in front of me and he also forgot his coupon, so the cashier gave him a 20% coupon he had and was very nice to him. It was my turn and I said I was sorry, but I also forgot my coupon at home cause I wasn't planning on doing any shopping. I got the third degree of how management is cracking down on them about giving coupon's out. I told him he just did it for the young gentleman in front of me. I shop at Kohl's all the time; I also have a gold card and get coupons in the mail all the time. I'm almost 60 years old and never felt so humiliated in my life. I have never been treated this way by any person in any store. He told me that I would have to pay for my items and bring the receipt back the next day with my coupon to receive my 20%. He had no problem giving it to the young man, but decided to give a 60 year old woman the third degree regarding a lousy 20% coupon. That's pretty sad. I did not purchase my items and told him to cram them. I used my credit card all the time, but after being treated in this way, I no longer intend to use it or shop there.
I was shopping with my 2 grandsons to purchase school clothing. I had a coupon for $10 off childrens clothing. When I checked out I was told I could not use it. I had3 pair of shoes, one come from childrens dept. I purchased several shirts for my boys, both are not the average size I don' guess. I had both boys with me. One was seven years the other 12, I told the cashier the shoes and shirts were for and they were children........To me this is discrimitation against mygrandsons because of their size. I am sure other mothers or grandmothers have the same problem. I shop at Kohls quite a lot, but maybe Belks or other colthing stores colud understand what it means to have children oversized. I really did not think Kohls would stand there in front of me and other customers waiting and tell me my children were not considered children. I did go ahead and purchase over $100. My 7 year old did not understand what we were talking about and I am glad he didn"t. PLEASE try to understand before you send out coupons for children that they come in all sizes.
First I need to explain the reason for the delay of my complaint. My husband has been diagnosed with stage 4 terminal cancer. Therefore I'm sure you can understand our lives have not been the same since then. On the day of the 26th day 02 month 2012 I returned a diamond pendant at the value of $789.00. This piece of jewelry had been found in it's original wooden box in a dumpster. A local dumpster diver had come across it through out his daily routine. I purchased the necklace from him for $60.00. His asking price was $100.00'
I was compelled to find the owner of this beautiful piece of jewelry. On the day entered above is the day I entered your department store in Ranch San Diego, California. I spoke with the jewelry dept. manager Agnes and she told me that they would investigate to see if they could locate the purchaser. If the owner had been found that (would have been fabulous) I would be notified, and if not I was to call in 15 days to check the status of the corporate decision made.
She handed me a receipt with an 800# to call and follow directions. I live in Jamul Ca. 91935 which is surrounded by the Cleveland National forest. Our reception up in these mountains is less than to be desired. My husband has been diagnosed with stage 4 terminal cancer at the age of 52 he and I are on a very very low based income and really could not afford the set back of a mere $60.00. However when you are fighting the government (SSA) and with the monthly income of $592.00 $60.00 is alot.
I in he past have sent by US mail a letter to the headquarters with no response. These are the numbers on the receipt starting with the 800-837-0302, the date of receipt 02/26/2012, the 12 digit #734815726494, the remaining no.#s were on the bottom of the receipt 0067 / 0060???. The 12 digit # starting with 734 may have been 735. The receipt is no longer visible therefore one or two of these no.#s may have been transposed or to blurry to see.
However there has to be some type of record that pertains to my statement. Also the manager had estimated the amount of either a credit voucher or refund of $398.00. I am hoping to hear from you very soon and appreciate your time.
Sincerely Doreen L. Flores.
I made my Kohl's payment by my credit card and the clerk charged my credit twice for the same sum of approximately $450. I spoke with several managers more than one dozen times over the past three weeks requesting a credit reimbursement to my card, but they create various excuses about why this doesn't occur--especially pressing me to leave the balance of my Kohl's card. Given the irresponsible behaviors of the management and their poor follow through I am proceeding to report Kohl's to the Better Business Bureau and the District Attorney's Office for unfair business practices.
I purchased a pair of Lee Jeans at your store in Auburn, Al. I wore them a couple of times but they seemed to be extra large for the size I purchased. Now I have purchased several Lee Jeans and paid top dollar for them before. Well I happen to be in Newnan, Ga. and was at your store there. When I attempted to just swap the jeans the check out girls would not allow me to do so because she said they were not the same jeans and the ones that I picked out cost more. Well they came off the same table that I had brought before down at Auburn. May I commend your store at Auburn Tiger Town, it is great. They really stand behind their product but Newman would not swat them for me, so I had to get a refund even though the pants were seconds. Remember I am a loyal customer and paid my bill in a timely manner, but I will not shop at the Newnan store again. Khols in Tiger Town is the one for me.
To Whom It Concerns: I love shopping at our local Kohl's in Niles, Ohio except for one thing....the temperature in that store is too high!!. It is so uncomfortablly hot in that store beginning around the end of August (guessing when the heat is turned on) and on until summer (when A/C comes on) that I have had to leave before I wanted to because I felt sick from being overheated. I have complained a few times at the register and have gotten the same response....."we hear that all of the time."
The last time I was there, I mentioned it to the clerk, who said the same thing in response, and I told her I was surprised nothing was being done about it. She told me that it most likely was because the complaints never went further than that store and never got to corporate. That is why I am sending this complaint to you. You have to be losing business at this store because it is so hot in there during the fall and winter months that no one can stand it. I have seen people wiping sweat off of their faces while shopping in there. It is also foolish to spend so much money on overheating the place. I hope that you will look into this because I am tired of having to cut my shopping short due to the store temperature.
I was shopping at Kohl's store #303 in Greensboro, NC, and everything was fine accept for the management. They were constantly on the intercom calling for help here or there. Then one time, a woman got on the intercom and said "OK PEOPLE, WE ARE NOT GETTING THIS RIGHT", WE HAVE TO DO BETTER THAN THIS". It was an aweful experience. When I went to check out, I saw 2 people standing by the cash registers carrying clipboards and a microphone/headset. They were greeting people, but there body language was hateful (I can only assume they were the managers). I felt so bad for the cashiers. You could tell that they were under the gun, and doing the best they could. There was not a big crowd at the Kohl's store, and if everyday is like the day I went, there will never be a crowd at the Kohl's store.
My son and I visited the Danville store for the first time and spent money out of pocket and had lots of fun. The male salesperson in cologne and perfumes was really nice. No problem with customer service at all. We went back a second time and applied for a kohls credit card also spending money out of pocket. We were approved.
We were very excited and went back the third time to shop. I found a blouse, jeans and earings. I recognized one of the employees and she helped me match my outfit. I got to the register and a different person rang me up. I was under the impression that I had enough money on my charge to pay for the complete outfit. I was very embarrassed because I only had enough to buy the blouse. I went home and got on my computer and did a complimentary survey. The lady sent me out a new credit card with a $300.00 on it. I called and activated the card immediately and was very excited.
My son and I were in a car accident and I was very upset and needed some me time. So I went to kohls to get the rest of my outfit with the $300.00 credit. I was skeptical because of the last time I was there. So I went to the courtesy phone to verify the information. everything was a go. The card was activated with the $300.00 on it. I ended up shopping for at least 2 hours. When I got to the register they said I didn't have enough on the card. I was so embarrassed and upset. My time is worth something. I am not happy with any of this.
I didn't care for the was I was treated at the register either. I want my gas money reimbursed to and from the store as well as the 2 hours I spent wasting my time shopping there, as well as the original $300.00 credit I was promised. A non trusting customer.
Back in July 2011 I opened a Kohl's credit card account at one of their registers after making a purchase and received a temporary use receipt with my credit card number on it. After a couple of weeks the receipt had expired. After one month, I still had not received my permanent credit card nor a bill. I called the customer service number at Kohl's (888-814-3555) and this rep with an indian accent told me sometimes it takes longer to receive the card, and to wait a little longer.
Sounded to me like he didn't want to do any work to investigate what the problem might be. Well, it is now mid-September 2011 and still no permanent credit card or bill. Late last night I received a voicemail message on my phone telling me to "Call Kohl's at 888-814-3555." The recording repeated that message at least 5 times and very loud and rude, I may add. This morning I called to find out they were calling about my missed payment from the same 888-814-3555 phone number.
I told the phone rep about my call to them in July but she didn't seem to care and told me if I didn't pay before the 22nd it would reflect badly on my credit rating. I'm going to Kohl's store tonight, paying the balance, and closing my account. (That's a joke - - since I didn't even receive the card yet.) I want NOTHING to do with them anymore. They can stuff their coupons. The problems aren't worth any savings. I suggest you do the same.
How is it that now when you return a product, earned and then used the earned Kohls Cash from that purchase you do not get a credit for the amount you paid for the product. In the past it was that you would be offered a merchandise credit for the amount you paid for the product to use only in their store if Kohls cash was earned and used, this would then mean you would be spending that same amount of money in a Kohls store therefore putting the money back into the store. They have many new policies that I along with many friends that shop there were unaware of and a little angry with these as well as surprised.
We returned a Hallmark Christmas ornament that did not work.We used our Kohl's credit card and a ten dollar Kohl's cash to purchase it with.When we returned it on 12/11/2012 at Kohl's in Stow,Ohio,where we purchased it,we were credited $9.95 on our charge card and told they couldn't give us back our $10.00 Kohl's cash.We wanted to exchange the ornament,but there were none there,so we just had no choice but to return it.
It was not our fault it was not working and feel that we shouldn't have lost our Kohl's cash because what we had purchased was faulty.We do a lot of shopping at Kohl's and have always been with the quality of merchandise we have purchased.We feel that to not give us back our Kohl's cash is kind of like a slap in the face because we returned a broken ornament. Thank you for your time on this matter,Kathy Hall
just spent over an hour at kohls with my daughter shopping we had a large cart of things to buy. when I went to pay for it and was using my 30% coupon they mailed to my house they told me I had to put it on the kohls credit card. well the card is in my husbads name and i didnt have it on me. I was trying to pay with cash money and the store wouldnt take it. I cant beleave that kohls would not take 115 dollas in CASH MONEY. So they turned down a sale just because I wanted to pay with cash.
My fiance' and I come to kohl's maybe once a month on average, sometimes separately, and every single time we visit kohl's we are intolerantly badgered about opening a kohl's card! I said NO the first 3x stop harassing me! Today was the last draw; I felt insulted and agitated. I just came to look for christmas gift ideas and I was pestered for 5 minutes about the discounts, etc. I know what it is and if I want it I'll say yes at the register; if not, leave me alone about it!
At a hotel last weekend our vehicle along with 7 others in the parking lot were broken into. We had merchandise taken that was purchased on our Kohls charge as well as on American Express. While American Express offers a purchase protection plan free of charge and we our card is being credited, Kohls does not. Although the 5 representatives I spoke to at Kohls were all very nice, none could offer any type of compensation other that 30% off a re-purchase, which I often get anyway. When I was asked what I wanted and I suggested a gift card in any amount, I was told they could not do that.
I have been a MVC Kohls customer for 8 years. Because I love Kohls merchandise and prices, I will continue to shop at Kohls, but it will now be much less often.Â I was in your Kohls store located in Port orange yesterday and was about to make a purchase. I thought gee, I don't have a charge card so maybe with all the bargains going on I should get one. I have excellent credit and never, never, before in my life have I been denied a credit card. I was shocked and put out. I was holding up a line and everyone around me was aware of my problem. How embarrassing! Why in the world didn't they just send me to the office to take care of the matter insead of leaving me in that line with everyone getting backed up and getting angry at me for holding up that line.
After I made the purchase and was denied I tried to get answers as to why and no one could help me. I went to the service desk and they let me use their phone with a direct line to the main service department. They couldn't help me either. I was told someone would contact me within a few days. That is not what I wanted to hear......So I returned my merchandise, told them to forget my application for a charge card and don't bother me again. I do not like giving out personal data when it is going to sit in some bank station on some computer where who knows what will happen to it. But I do want an answer as to why I was denied and I don't want to wait for some stupid mail letter.
I purchased some shoes for my son for school and I never recieved them nor had i recieved an email or phone call that thery were not shipped and there was a problem . But the money was taken off my credit card. I called a day after the date that i was to have recieve the shoes and was told there was an ERROR IN SHIPPING and that i could reorder them and get the same 20% off . Well of course the shoes are no longer available. And my son is sneaking his sisters shoes to wear to school because his have not came and will not be coming . In the mean time I have to break up the sibbling rivary over shoes and take my son back to KOHLS to pick out another pair . That is such an inconvience and disappointing to my child .
I just returned from Christmas shopping, exclusively done at Kohl's this year. I forget to ask for gift receipts. I did not remember until I was home. I think your employees should automatically ask a customer if she needs gift receipts, especially during the holiday shopping season. Please consider having your employees do so. Also, if a person makes a return using a gift receipt, Kohl's knows exactly what was paid for the item and should give the customer a choice of a in-store credit, refund to credit card, or cash, if original purchase was paid in cash. I send presents purchased at Kohl's to family members in other cities. I want them to be able to return items for cash or credit card reimbursement. My teenage grandkids like gifts from Tilly's. I no longer shop there, because of a similar policy.
I bought a glass Christmas tree ornament and it was not wrapped in paper or double wrapped in plastic..just tossed in bag. It rolled on the seat of the car on the way home and we got home to find it broken.
After submitting check for payment, the associate said he needed an authorization number to complete transaction. He was confused, saying he never had to do this again and asked another associate for help. She (claims to be manager) said they have too much check fraud and randomly check people out for fraud. It took 20 minutes to complete. The associate made a phone call and kept spelling my name, saying my address, drivers number out loud several times in front of a long line of customers. I felt humiliated. The "manager" ignored my plight and when I told her how I felt, she ignored me (Jamie was her name) Then I had to give another piece of ID and had to watch the assoicate comparing my drivers license photo against my employee ID photo. After leaving the store almost in tears, I called the customer service desk. The woman said that Kohls does not do authorization for checks. Then I spoke to the store manager who said that they do and that she was sorry but that is their policy. I will never shop at Kohls again. They obviously do not care about losing a customer and have no respect for the privacy of their customers.
I purchased a mattress topper from Kohls (via kohls.com) about two months ago. In that short period of time it started to sag and lose its shape even though I am a "lightweight," so to speak. I had charged the entire amount of the purchase on my VISA card as I've occasionally had problems using my Kohls charge card online. When I went to return the item today, they deducted $30 from the amount refunded because, they said, I had subsequently been given $30 of Kohls Cash which I had "spent." Of course I spent it!... but not ON the purchase of the mattress topper. I was not trying to scam the system in order to get "free" cash to spend at Kohls but, having been given the coupon i used it to buy a few rather useless items as it was time-limited, and so was I! I didn't save the receipt for the items because I knew they couldn't be returned as they'd been "purchased" with a coupon.
Seems to me since I bought the mattress topper in good faith and it failed as a product within a very short period of time, that I should have been refunded the full purchase price. Thank you.
have been a Kohls department customer since this store came into my neighbnorhodd 8 to 10 years ago and have always had good experiences. I bought two watches for my parenst for christmas and haver paternized your store for many years. I went to the website this week and saw codes that instructed me to take to the cashier for an extra 15 percent off of my purchase and the code was good until 1/28/2012. The casher seemed open to accept the discount and that is when assistant store manager Mary walked up. Mary said flatly no; she would not take the coupon as I had to have a scannable coupon, That is not what the ad said; the internet ad said just give the codes to the cashier.
What disturbed me the most was Mary's Cocky attitude. Her attitude said "'I am in charge; I have no sympathy; I have no understanding; The answer is simply no and that is that. With the many dollars that I have spent with Kohls; taking an extra dollar or two off of this sweater would have only cemented me more as a long time Kohls customer. Mary needs to realize that this is not the only company in town and this is not the only Kohls store in town. I would have spoken to the manager had he been in the store.
Mary attitude towards me is totally unacceptable. If the Kohls site had allowed me to print a coupon; believe me I would have. The site however told me to take the printed codes to the cashier and they would take care of the rest. Mary owes me an apology and Mary needs an attitude adjustment so that she treats future Kohls customers with more dignity; understanding and respect; Or Mary needs to find herself a new line of work where she does not have to deal with customers as we are the ones who pay her salary.
I sent my februarys payment early and kohls received it on Jan 28 and now they are saying I never payed my February bill and they put a late
fee on my acct. I didn't know I was going to be penilized for making a payment to early. They did it to me back in Oct. of last year also. I left it go
that time . I'm not letting it go this time. How can they say I never sent it. I sent the Feb statement with my payment. I called them and that is what they said. They will do nothing about it. Apparently they have a good system going to make themselves more money.
I ordered $30 dollars worth of things from Kohl's online last month (September). I never received a bill in the mail & now my charges are over $100. Tell me how this is my mistake when nobody ever sent me the bill in the mail. I don't mean that I threw the bill away accidentally or just misplaced it, I mean I never received it. I never even got any kind of e-mail from Kohl's until today (10-21-12) stating that my bill was due. If I never received a bill or an e-mail, I again wonder how my bill should go from $30 to over $100!
I bought two items and on one item I used Kohls cash but since I returted everything they did not refund the full amount back to me. Secondly the Manager Larry was so dumb and unknowledgeable that he couldnt read the receipt to assist me it took him 45 min and then finally he gave me a number to BAHAMAS WInning LINE instead of Kohls Corporation. I am very mad and to them my money is joke and to do what ever they want. I complained to the Corp office still waiting for the answer. They turned my money into Merchandise Credit, I will file a case with a complaint against Kohls if this is not resolved, why does the store took MY MONEY AND TURNED INTO A MERCHANDISE CREDIT, THE STUPID UNPROFESSIONAL MANAGER COULD NOT ASSIST ME. I even asked for STORE MAMANGER he says to me that is who you are talking to and on his badge it says ASSISTANT MANAGER because he was scared to refer to a store manager, WHY??????????????????????????
I received an Ad for Kohls in the mail, informing me that the Keurig MINI Plus coffee brewer was on sale for $99.99. The Ad said, " reg. $124.99. Receive a 27 K-Cup carousel with purchase, a $ 29.99 value! " I used the Kohl's Yes Pass (15% everything), which was good from August 9 through August 18. (I went on the 18th), which brought my coffee maker down to $ 84.99. But when the cashier went to ring up my sale, the register was charging me $29.99 for the FREE carousel. When I questioned her, she got on the phone and checked with the department, and they told her that the carousel was not free. If the Ad said that you will get a carousel with a purchase of that Keurig coffee-maker, why did the store attempt to charge me for it?? I ended up telling the cashier to take the carousel off of the sale, but I did buy the coffee-maker, nevertheless. But I am not happy with the advertising of Kohl's - it is either false advertising, or confusing, at the very least. This is the second Keurig coffee-maker I've purchased from Kohl's in the last few years, but it will probably be my last. Terry L. Sturgeon
I am not upset with Koh l's but I am upset with the Food network blender #18018 that i bought there in early December. i only used it 1-2 times a week. This past week the plastic collar broke. I did some research on the internet and found only bad reviews on this blender. Most of them broke after a few uses. I need to know what to do. I no longer have the receipt or the box. I also noticed that Kohl's no longer carries defective blender. I feel that an item that cost $60.00 should last longer. I need to know if there is anything I can do. please get back to me as soon as possible.
I went into the Fleming Island Kohl's in Florida zip code 32003 on 11/17/12. I was shopping around looking for a pair of white trousers, and I finally found them with no assistance of your employees. This was fine but then as I was looking for my size, I noticed there wasn't my size, but the mannequin had the trousers I needed in the correct size. So I looked around for an employee to help me get the trousers off the mannequin. When I did finally find an employee, she stated that the size I needed wasn't the size on the mannequin and that I should get a larger size. I found this very offensive and asked for a manager when the employee got the manager, she smirked and told the manager that I wanted the size off of the mannequin and that I actually needed a larger size, this is when both the manager and employee laughed. I will not be going back to this kohl's, and I'm very disappointed in the company overall for employing such negative and unpleasant people. I am not one to typically complain or take my time to send a complaint in but this was uncalled for and I do not want other people to have to deal with these same things. Thank you for your time.
I received a call from a collection agency for Tina L. Williams, my maiden name They stated that I owed Kohl's $263.00 for an outstanding balance on a credit card account. This was a shock since I am and have been current with all my bills. I don't remember seeing any bill or correspondence from Kohl's for at least the last 2 years. The collection agency couldn't provide much information as to the nature of the charge and recommended that I call Kohl's. Kohl's also couldn't provide any information and referred me back to the collection agency. The collection agency then refused to show any statement itemizing the charge. So, after being treated as a criminal for trying to identify the debt, I am forced to pay the debt without any explanation as to why I owe this money. What a great racket! I take great pride in my responsibility and honesty to pay for what I purchase. All I wanted was someone to show me why they thought I owed the balance, and if valid, gladly pay the amount. Unfortunately, at Kohl's and Progressive Financial Services, there are no other possibilities other than being guilty of trying to steal and rip everybody off. I paid, not because someone from Kohl's or Progressive Financial Services courteously contacted me and explained that perhaps a bill fell through the cracks, but because of possible consequences to my credit record that I built up and take great pride in. I have no interest in shopping nor maintaining any relationship with a business that has no desire nor time to communicate with its customers and automatically assumes that its customers are trying to rip them off. Please make sure that my account is closed as I do not want you to profit from me with trumped up charges in the future.
Kohls was the number 1 store ever for customer satisfaction. My wife does a lot of shopping at Koels and we were always impressed by the attitude of all salespeople. Things have definitely changed. Koels must have a completely new policies. They have gone from number one for cuStomer satisfaction, to last. For some reason coupons always get to us late, usually already expired by the tIme we get them. Customer service would always allow us to use them anyway since we live so far out of town.....not anymore. Same with Koels "cash" if we were a few days late they would allow us to use it. Not anymore. They have gone to always please the customer to rude and just average. Very disappointing !!!!
I am a regular Koh's shopper and I have never had any complaints. I received a gift certificate and went to the store in Doylestown Pa. i bought some clothing and paid for it and when I got to the car realized the girl at the register had charged me too much for one of the sweaters. I had bought two exactly alike.Â The sign above the sweaters said they had been reduced. This was not a clearance rack, but all items below were the same price. I went back in the store and went to the register, but was told I would need to go to customer service.
I waited for quite a while and when it was my turn the women asked me my problem and I told her I had bought two sweaters exactly the same, but they had been different colors. This very grouchy lady said just the one was on sale. I asked her if she could come over with me and I would show her where they all were and she could see for herself. She would not and made a big scene and that I could not have the sweater for that price. I got my money back for the one sweater and I went back to the rack and there was a very sweet girl there. I asked her why they would not believe me that they were all the same, just different colors.
She said I was positively right and should not have been spoken to that way. My husband went back to customer service to show the woman the sign and she just told him she did not want to hear anything about it. I went back to the register and did buy the sweater. If this is the way the help treat the customers I might not be going to Kohl's anymore. It is not my personality to complain, but thought you should know who is treating people like this. She was an elderly woman and unfortunately I dd not get her name.
I purchased January 18, 2012 online with my Kohl's credit card a Dyson vaccum cleaner . I never received any Kohl's Cash incentive back because they said I submitted an order an an "unregistered guest" and will not honor any cash back incentive. A person would think that if they had a credit card by this store they would be considered to have an account and wouldn't have to order as a registered guest. This was only the second time I had ordered online at Kohl's and I did it the same way as I did the first time and received Kohl's cash back then, however, my first order amount wasn't as large as the vaccum amount. "Too much Kohl's cash to give back".
It appears to me that Kohl's doesn't want to do what their advertising appears to project. It also appears that they are using "bait and switch" tactics! I also am unable to check the status of my order because they said my password was wrong, so I changed it and now I'm blocked out of my account! I saved my money in order to buy this vaccum cleaner and did a lot of research to find the best buy. I thought I had found that at Kohl's because of their "Kohl's cash back offer", but it's looking like they don't stand up to their offers!
I returned 2 idems that I payed cash for why did i not get full price that i payed for them?I would like to have my lawyer look into this.This is not right.The idems where never worn and also tags still on them im pretty upset with your business!
I visited the Kohl's store in Brown Deer, Wisconsin. I bought a necklace for my daugher-in-law for Christmas. As I checked out, the cashier failed to enter the 20% discount I had coming. She was polite, but said she could not fix the problem, but would have to complete the sale and then call a manager to fix the problem. I agreed and she went ahead with the sale.
She then called the manager several times, with no response. I was left standing there, looking like an idiot. This is definitely a way to get out of giving the appropriate discount. I guess the manager didn't feel it was important enough to even respond. The store was not busy at all! I was the only person at the check out and there was only one cashier! What was the problem. Manager on break or what? Had to leave, as I had many things to get done before the day ended. Poor customer service to say the very least!
We have been trying to buy products online - locked out of our account, could not get back in. All a nightmare, we could not complete a purchase we got an error. Tried to call them, on the phone for 50 minutes, in which universe does customer service keep you waiting for 50 minutes. This is ridiculous, I will NEVER Shop here again. Cheap prices but the website performance, phone service - all BAD BAD..
I recently went into our local Kohl's to shop for a new dress for work. I found a very cute dress by Jessica H- something. The tag had the dress marked at $14 and somewhere between the rack and the dressing room, the tag fell off. When I approached a sales associate, she kindly helped me locate another dress. We found another one in the same color for $52 and then another for $12 but in a different color.
She took me to a cash register to contact a manager about assisting me purchase the dress I wanted for the same price. Both the sales associate and the cashier had to call the manager four times before she finally and very slowly, taking almost 15 minutes, made her way to the register. As we tried to explain the situation, she continually interrupted and rudely declared that they were such drastically different prices due to the color. I have never in my life heard of that.
I've worked in many retail stores and managed an entire entertainment arena's merchandise department and that has never been an issue. Then she proceeds to pick at the price tag on the dress I brought to the front and while ripping off the sticker says that it was marked wrong. After all of this she continues to insinuate that we changed the tag to get a discount. That maybe my 16 year old sister tried to deliberately scam the company and put the wrong sticker on.
Then without another word walks off. I have never dealt with such a rude attitude and in a customer service position and as a manager at that! I was embarrased with other customers waiting in line behind me and for my sister and I being made out to be some theif of sorts. My mother owns a Kohl's charge card and she was furious when she found out.
We both love shopping at Kohl's and for the most part, the prices are nothing to be upset about but the treatment I received from a customer service "manager" is completely unnecessary and has left us all with a bad taste in our mouths. The sales associate and cashier were both friendly and apologized for her behavior and were reluctant to call her in the first place. I hope she doesn't treat all her employees and customers with the same attitude.
I am disappointed in Kohl's if this is the type of management staff that Kohl's hires and I will not be returning if that's what I can expect from a higher up.
They replied with a general apology and that someone would be contacting me shortly. That was 3 weeks ago, I still haven't heard anything. Had to submit another complaint, got another email but this time completely blank! It's insane and I've lost pretty much all respect for Kohl's. It's basically a K-mart with better commercials now.
i purchased dinner and lunch plates on 11/8/2011. i got to the register and paid with a $100. american express card, plus $30. Kohls cash, plus a $5.00Â kohls card. The plates rang up at regular price and I told the girl that the plates were on sale. She in turn called for someone in houseware to check and that person returned a call saying the plates were not on sale. i bought the plates anyway. On 11/9/2011 i returned a defected plate and pickedÂ up another one and noticed the plates were on sale, so i went to customer service with my receipt and told them. they did make the return and the adjustment, however, she claims she had to put the money back on my american express card and said it would take 7 days before the money returned to my american express card.
Ultimately what has happened is that there is not more money on my kohls card, then there was the previous day. I used my american express card to SAVE money at Kohls. So even though i will ultimately get my money back on my american express card, she told me that i can't use my AE card to pay down my kohls card. So for something that was not my fault, it wound up costing me more. the purpose of me using my gift card, was not to have a higher kohl's balance. I don't understand why she just couldn't deduct the 30% sale from my kohls card. i'm very upset, i am not made of money!!!
I returned a blouse to the NewPhiladelphia store today. It was a gift so I had no reciept. Lady at service desk told me I could get $3.43 back OR the best thing for me would be go shopping and find something in the store with price tag of $45.00. I set out to do so. I looked for at least an hour and found nothing for $45.00. Finally I found a nice skillet for $49.99 thinking maybe I could pay the balance. A different lady at the service desk said I had to find something for $45.00. She was sure I might find something in the silver jewelry. She knew there was some $45.00 items there. It would be best if I found a Chaps items, but did not have to. THERE WERE NO CHAPS ITEMS IN THAT STORE FOR $45.00. I proceded to jewelry and a nice young lady helped me find a $45.00 pair of earrings. A 3rd lady at service desk now tells me this is a clearance item and she could give me $3.43.
First lady still standing there said we can do an even exchange. Then she changed her mind and agreed with lady #3 that I can only get $3.43 and NO even exchange. I have now wasted 2 hours and got nothing. I am furious. Why did they waste my time? Tell me this in the first place. I took the blouse , jammed it back in the bag and said "I will just take it to Good Will!!! They may never see me in this store again. My back is killing me and they did not need to waste 2 hours of my time looking for something and not keeping their end of the bargain. Sorry, buy I find this completely out of line.
DO NOT ever order online from Kohls. I placed my order on 11/29/12, my credit card was charged right away, after 3 days of the order still showing the same status I emailed the Company....no response...emailed again...no response. Finally on 12/5/12 after 20 minutes of holds and computers , finally spoke with a human being. The CSR explained that there was a "glitch" in their system which did not update some of the orders to show that they had shipped. She even went so far as to "READ" a memo which they received from Corporate regarding the problem. She kept re-assuring me the entire order had shipped out together from the same warehouse but due to the "Glitch" could not get a tracking number. Well guess what, I received an email the next day stating a shipping label was created 12/6/12, but it was for only 1 item. Later in the day another email stating a shipping label was created 12/6/12 for the other 7 items. The kicker... they then sent a 3rd email stating they cancelled an item. Each shipment was from a different facility!! Oh and by the way.. the items are going to arrive on 12/14/12!!! Which means now we have to pay extra in shipping costs to get these items to family members for the holidays!! How can a Company of this size take more than 1 week to process an order????? I had ordered from (6) other online companies both major chains and smaller store DAYS after ordering from Kohls...and have already received every item. REALLY 1 week to process an order!!! NO THANKS!!! I will take my business elsewhere !!
today in your store i saw a worker being cursed and yelled at by another worker. come to find out the worker doing all the yelling was telling whats going on in the other worker house. it was a nasty sight to see this how this people interact with one another. i also found out that the troublemaker does not like this person at all. this is personal. its an situation that happens each time this person come to work. if your company likes this kind treatment of their employees, consumers want to know.
I was shopping at Kohls on the eve of 3/30. The manager kept going around the store reminding the associated to get moving to avoid overtime. Then he kept announcing over the speaker to hurry and get in line. There was only 1 clerk and I was 4 back I'm line.
If he was going to be so insistent & get another clerk. Then he was going up and down repeatedly saying to hurry so everyone could get out of there and get be with their families.
All shoppers should have left their merchandise & walked out. Then he said he had an hours drive & wanted to get home to br withhis family. I'm a nurse- we work terrible hours & holidays.as do many other professionals. These things should have never been said in front of the customers. I don't want to know about his drive & have no pity for him.
The clerks were very nice & acted embarrssed with him. This was in Terre Haute, IN. Its too bad to let him ruin the store!. Thought you should know because if I encounter him again I will probably go elsewhere- where your business is wanted. He was rude & unprofessional.
I was returning a christmas gift i gave to my husband I did not have the reciept on hand, the associate how was helping me could not figure out how to adjust the credit to my kohls charge, it kept giving her a clearance price when i paid more for it, she asked a manager Ken for help, he was on the other side of the register, he then said "yea what do you want", she did not want to tell him the situation from where she was because she would have to speak loudly and there were several customers in line.
She asked him if he can come around to the register, he then turned and rolled his eyes, when he got close to her she tried explaining the situation he did not let her finish, kept inturrupting her, so I tried to explain, and he rudely asked me well where is the reciept, I then told him it is at home, I just want to exchange this for a more expensive item and am willing to pay the difference
I also mentioned to him about the advertisments of not having to have a reciept if i put it on my charge card, he then gave me attitude rolled his eyes, I asked him to stop being rude to me and he says he is rude to me because im being snippy with him, I then said the reason I reacted was due to his demeanor, and that is not how you are to treat customers he than said look ma'am im trying to help you.
I cant do anything and he starting tapping on his computer and says it wont let me see, see, see, I than looked at the associate who kept apologizing for his attitude and asked he what his name was and left.
This is a complaint. I purchased 5 Hanes shirts at the store in Menomonee Falls on May 5, 2013. When I got home, I looked at the receipt and noticed it wasn't the price on the sign. At this purchase, I used $50 worth of Fun Cash (that I let expire by accident) and a $10 card I received for my birthday. Anyways, I returned the 5 shirts to the store in Delafield. The customer service rep refused to refund me my Kohl's cash or give me an in-store credit because the lady at the Menomonee Falls location rung it up as a 'item markdown'. Not only was I disappointed but I was angry. Never have I've been treated this way and I love to shop at Kohls. So, I'm requesting that you return my Fun Cash to me. Please look at the receipts of my purchase and return. Purchase ID # 999-9494-8680-4073-9898-7469-5195. Return receipt 0207-0026-6637-8.
I paid off what I thought was my account only to find that the person who accepted my payment applied the funds to an account that was dismissed through bankruptsy over 5 years ago. I didn't even know about this account. I called to complain that they overcharged me and that is when I found that they could not find my payment.
When I complained about this, I was asked to fax over my payment information (which I did the very next day). The financial group who looked over my information found nothing amiss; but did not tell me why? I found out a month later, when still complaining, that I had inadvertantly applied the payment to a bankrupt account. When I explained that I did not, that whoever accepted my payment applied it to the wrong account.
I was told another inquiry would be completed with the same financial group. now I find out today (10/16/12) that Kohls will not listen to me any longer, does not care that I had no idea of this second account and that they are the ones that made the error. So now what do I do? I not only am responsible for paying off my account (again); but now I have all the extra fees because it took them 2 months to tell me they were not going to listen to me anymore.
A little while ago I called Kohl's to have my wife added to my card. They said that they would sent me a form to fill out and fax or mail back. Well needless to say, they sent to form I filled it out and faxed it back on July 2012 at 1-888-246-0001 like it says to one the form. On October 10, 2012 after not hearing anything I called and they stated that they never received the form that at that time they were having faxing issues, (not my problem) so I faxed it again for the second time and kept to confirmation number of the fax this time. After not hearing anything again, I told my wife to go to the store, as she did. She presented to Kohls customer service with took both sheets showing that we faxed.
My wife explained to the customer service lady that she needed to purchase a few items and wanted to know if there would be a problem. My wife showed the lady the form that we had faxed several times. The service lady, stated she never seen a form like this and called Kohls. While on the phone with Kohls the customer service lady stated that they never received our faxes, and that she had no idea why, however that they would give my wife a 1 day pass to use in the store and that we my wife gets home she should have me Sean McMullen call Kohls and seeing that you had issues they would be able to process my request over the phone by asking a few simply questions. Well needless to say I called Kohls and I got talked to a customer service rep by the name of Rob.
He looked up my account and asked me a few questions and I then asked that he speak with my wife, considering she was the one that spoke to the Kohls customer service lady at Kohls and over the phone. I just wanted her to tell the rep, Robert what she was told to have me do. Which at this point I don''t care because I will be cancelling my account. I asked to speak to his supervisor, he put me on hold and then hung up on me
I have never experience anything like this in my life with a credit card company. Kohls you lost a loyal, spending customer as well as some family members and friends. Thank you, but we will be taking our money somewhere else. And as for your Rep Robert, you should invest on some customer service training for him, because he did all but swear at me over the phone.
I was shopping at the store located at Bay Parkway Brooklyn,NY on Dec.28,2011.Â The mananger of the store did not honor my 15% of coupon when I used my Kohls charge for my purchase. I had purchased two pairs of gloves,3 Kohls Cares books and 2 kohls care stuffed animals. I also had a $20 kohls cash coupon as well. My Kohls cash was applied, which only $19.20 came off because it can't be used for the purchase of Kohls Cares items. The cost of the two gloves came out to be a total of $19.20. I said to the mananger that the 15% didn't come off. He said he needed to void the entire order so that the 15% could be applied.
So I waited while the order was voided and then rung up again. Well the total did not change from the first time it was rung up. I again addressed this to the mananger and he proceeded to tell me that I received one of the stuffed animals for free. This was ridiculous because I had 7 items and that's what was exactly on my receipt. There was no minus of any item cost on my receipt. When I was showing him the receipt he then said that I received 15% off the gloves because it can not be used for Kohls Cares items.
Again, this is ridiculous because it was not on the receipt. In fact, as I stated before the total amount was no different then the first time the items were rung up. At this point it was infantile,and I was just too disgusted to continue to explain to this manager. In other words, I paid more then I should have. I didn't even get credit for the remaining $0.80. I know that it's not a lot of money that I am speaking about, but in today's economy every bit counts. I want to officially report this manager to his superiors. He was incompetent, unaccommodating, and argumentative.
I don't know his name but I can describe him and the time he was working at the store. He is an Africian American male about 5"10 and pudgy. He was working the night of Dec.28,2011 until closing. Before this I have never had a problem shopping in Kohls. I had always respected the kind of personnel that this store had employed. Everyone that I had come in contact with prior to this was compentent,polite,and very accommdating Howerver,I no longer feel that way. I am an advit shopper at Kohls,but if this kind of treatment happens again I will only do my shopping at Walmart.
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