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Write for Us Kohl's Complaints Continued... (Page 6)
349+ reviews added so far. Upset? Call Kohl's corporate: 262-703-7000No Reviews
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I purchased some shoes for my son for school and I never recieved them nor had i recieved an email or phone call that thery were not shipped and there was a problem . But the money was taken off my credit card. I called a day after the date that i was to have recieve the shoes and was told there was an ERROR IN SHIPPING and that i could reorder them and get the same 20% off . Well of course the shoes are no longer available. And my son is sneaking his sisters shoes to wear to school because his have not came and will not be coming . In the mean time I have to break up the sibbling rivary over shoes and take my son back to KOHLS to pick out another pair . That is such an inconvience and disappointing to my child .
I just returned from Christmas shopping, exclusively done at Kohl's this year. I forget to ask for gift receipts. I did not remember until I was home. I think your employees should automatically ask a customer if she needs gift receipts, especially during the holiday shopping season. Please consider having your employees do so. Also, if a person makes a return using a gift receipt, Kohl's knows exactly what was paid for the item and should give the customer a choice of a in-store credit, refund to credit card, or cash, if original purchase was paid in cash. I send presents purchased at Kohl's to family members in other cities. I want them to be able to return items for cash or credit card reimbursement. My teenage grandkids like gifts from Tilly's. I no longer shop there, because of a similar policy.
I bought a glass Christmas tree ornament and it was not wrapped in paper or double wrapped in plastic..just tossed in bag. It rolled on the seat of the car on the way home and we got home to find it broken.
After submitting check for payment, the associate said he needed an authorization number to complete transaction. He was confused, saying he never had to do this again and asked another associate for help. She (claims to be manager) said they have too much check fraud and randomly check people out for fraud. It took 20 minutes to complete. The associate made a phone call and kept spelling my name, saying my address, drivers number out loud several times in front of a long line of customers. I felt humiliated. The "manager" ignored my plight and when I told her how I felt, she ignored me (Jamie was her name) Then I had to give another piece of ID and had to watch the assoicate comparing my drivers license photo against my employee ID photo. After leaving the store almost in tears, I called the customer service desk. The woman said that Kohls does not do authorization for checks. Then I spoke to the store manager who said that they do and that she was sorry but that is their policy. I will never shop at Kohls again. They obviously do not care about losing a customer and have no respect for the privacy of their customers.
I purchased a mattress topper from Kohls (via kohls.com) about two months ago. In that short period of time it started to sag and lose its shape even though I am a "lightweight," so to speak. I had charged the entire amount of the purchase on my VISA card as I've occasionally had problems using my Kohls charge card online. When I went to return the item today, they deducted $30 from the amount refunded because, they said, I had subsequently been given $30 of Kohls Cash which I had "spent." Of course I spent it!... but not ON the purchase of the mattress topper. I was not trying to scam the system in order to get "free" cash to spend at Kohls but, having been given the coupon i used it to buy a few rather useless items as it was time-limited, and so was I! I didn't save the receipt for the items because I knew they couldn't be returned as they'd been "purchased" with a coupon.
Seems to me since I bought the mattress topper in good faith and it failed as a product within a very short period of time, that I should have been refunded the full purchase price. Thank you.
have been a Kohls department customer since this store came into my neighbnorhodd 8 to 10 years ago and have always had good experiences. I bought two watches for my parenst for christmas and haver paternized your store for many years. I went to the website this week and saw codes that instructed me to take to the cashier for an extra 15 percent off of my purchase and the code was good until 1/28/2012. The casher seemed open to accept the discount and that is when assistant store manager Mary walked up. Mary said flatly no; she would not take the coupon as I had to have a scannable coupon, That is not what the ad said; the internet ad said just give the codes to the cashier.
What disturbed me the most was Mary's Cocky attitude. Her attitude said "'I am in charge; I have no sympathy; I have no understanding; The answer is simply no and that is that. With the many dollars that I have spent with Kohls; taking an extra dollar or two off of this sweater would have only cemented me more as a long time Kohls customer. Mary needs to realize that this is not the only company in town and this is not the only Kohls store in town. I would have spoken to the manager had he been in the store.
Mary attitude towards me is totally unacceptable. If the Kohls site had allowed me to print a coupon; believe me I would have. The site however told me to take the printed codes to the cashier and they would take care of the rest. Mary owes me an apology and Mary needs an attitude adjustment so that she treats future Kohls customers with more dignity; understanding and respect; Or Mary needs to find herself a new line of work where she does not have to deal with customers as we are the ones who pay her salary.
I sent my februarys payment early and kohls received it on Jan 28 and now they are saying I never payed my February bill and they put a late
fee on my acct. I didn't know I was going to be penilized for making a payment to early. They did it to me back in Oct. of last year also. I left it go
that time . I'm not letting it go this time. How can they say I never sent it. I sent the Feb statement with my payment. I called them and that is what they said. They will do nothing about it. Apparently they have a good system going to make themselves more money.
I ordered $30 dollars worth of things from Kohl's online last month (September). I never received a bill in the mail & now my charges are over $100. Tell me how this is my mistake when nobody ever sent me the bill in the mail. I don't mean that I threw the bill away accidentally or just misplaced it, I mean I never received it. I never even got any kind of e-mail from Kohl's until today (10-21-12) stating that my bill was due. If I never received a bill or an e-mail, I again wonder how my bill should go from $30 to over $100!
I bought two items and on one item I used Kohls cash but since I returted everything they did not refund the full amount back to me. Secondly the Manager Larry was so dumb and unknowledgeable that he couldnt read the receipt to assist me it took him 45 min and then finally he gave me a number to BAHAMAS WInning LINE instead of Kohls Corporation. I am very mad and to them my money is joke and to do what ever they want. I complained to the Corp office still waiting for the answer. They turned my money into Merchandise Credit, I will file a case with a complaint against Kohls if this is not resolved, why does the store took MY MONEY AND TURNED INTO A MERCHANDISE CREDIT, THE STUPID UNPROFESSIONAL MANAGER COULD NOT ASSIST ME. I even asked for STORE MAMANGER he says to me that is who you are talking to and on his badge it says ASSISTANT MANAGER because he was scared to refer to a store manager, WHY??????????????????????????
I received an Ad for Kohls in the mail, informing me that the Keurig MINI Plus coffee brewer was on sale for $99.99. The Ad said, " reg. $124.99. Receive a 27 K-Cup carousel with purchase, a $ 29.99 value! " I used the Kohl's Yes Pass (15% everything), which was good from August 9 through August 18. (I went on the 18th), which brought my coffee maker down to $ 84.99. But when the cashier went to ring up my sale, the register was charging me $29.99 for the FREE carousel. When I questioned her, she got on the phone and checked with the department, and they told her that the carousel was not free. If the Ad said that you will get a carousel with a purchase of that Keurig coffee-maker, why did the store attempt to charge me for it?? I ended up telling the cashier to take the carousel off of the sale, but I did buy the coffee-maker, nevertheless. But I am not happy with the advertising of Kohl's - it is either false advertising, or confusing, at the very least. This is the second Keurig coffee-maker I've purchased from Kohl's in the last few years, but it will probably be my last. Terry L. Sturgeon
I am not upset with Koh l's but I am upset with the Food network blender #18018 that i bought there in early December. i only used it 1-2 times a week. This past week the plastic collar broke. I did some research on the internet and found only bad reviews on this blender. Most of them broke after a few uses. I need to know what to do. I no longer have the receipt or the box. I also noticed that Kohl's no longer carries defective blender. I feel that an item that cost $60.00 should last longer. I need to know if there is anything I can do. please get back to me as soon as possible.
LuAnn Winemiller
I went into the Fleming Island Kohl's in Florida zip code 32003 on 11/17/12. I was shopping around looking for a pair of white trousers, and I finally found them with no assistance of your employees. This was fine but then as I was looking for my size, I noticed there wasn't my size, but the mannequin had the trousers I needed in the correct size. So I looked around for an employee to help me get the trousers off the mannequin. When I did finally find an employee, she stated that the size I needed wasn't the size on the mannequin and that I should get a larger size. I found this very offensive and asked for a manager when the employee got the manager, she smirked and told the manager that I wanted the size off of the mannequin and that I actually needed a larger size, this is when both the manager and employee laughed. I will not be going back to this kohl's, and I'm very disappointed in the company overall for employing such negative and unpleasant people. I am not one to typically complain or take my time to send a complaint in but this was uncalled for and I do not want other people to have to deal with these same things. Thank you for your time.
I received a call from a collection agency for Tina L. Williams, my maiden name They stated that I owed Kohl's $263.00 for an outstanding balance on a credit card account. This was a shock since I am and have been current with all my bills. I don't remember seeing any bill or correspondence from Kohl's for at least the last 2 years. The collection agency couldn't provide much information as to the nature of the charge and recommended that I call Kohl's. Kohl's also couldn't provide any information and referred me back to the collection agency. The collection agency then refused to show any statement itemizing the charge. So, after being treated as a criminal for trying to identify the debt, I am forced to pay the debt without any explanation as to why I owe this money. What a great racket! I take great pride in my responsibility and honesty to pay for what I purchase. All I wanted was someone to show me why they thought I owed the balance, and if valid, gladly pay the amount. Unfortunately, at Kohl's and Progressive Financial Services, there are no other possibilities other than being guilty of trying to steal and rip everybody off. I paid, not because someone from Kohl's or Progressive Financial Services courteously contacted me and explained that perhaps a bill fell through the cracks, but because of possible consequences to my credit record that I built up and take great pride in. I have no interest in shopping nor maintaining any relationship with a business that has no desire nor time to communicate with its customers and automatically assumes that its customers are trying to rip them off. Please make sure that my account is closed as I do not want you to profit from me with trumped up charges in the future.
Kohls was the number 1 store ever for customer satisfaction. My wife does a lot of shopping at Koels and we were always impressed by the attitude of all salespeople. Things have definitely changed. Koels must have a completely new policies. They have gone from number one for cuStomer satisfaction, to last. For some reason coupons always get to us late, usually already expired by the tIme we get them. Customer service would always allow us to use them anyway since we live so far out of town.....not anymore. Same with Koels "cash" if we were a few days late they would allow us to use it. Not anymore. They have gone to always please the customer to rude and just average. Very disappointing !!!!
I am a regular Koh's shopper and I have never had any complaints. I received a gift certificate and went to the store in Doylestown Pa. i bought some clothing and paid for it and when I got to the car realized the girl at the register had charged me too much for one of the sweaters. I had bought two exactly alike. The sign above the sweaters said they had been reduced. This was not a clearance rack, but all items below were the same price. I went back in the store and went to the register, but was told I would need to go to customer service.
I waited for quite a while and when it was my turn the women asked me my problem and I told her I had bought two sweaters exactly the same, but they had been different colors. This very grouchy lady said just the one was on sale. I asked her if she could come over with me and I would show her where they all were and she could see for herself. She would not and made a big scene and that I could not have the sweater for that price. I got my money back for the one sweater and I went back to the rack and there was a very sweet girl there. I asked her why they would not believe me that they were all the same, just different colors.
She said I was positively right and should not have been spoken to that way. My husband went back to customer service to show the woman the sign and she just told him she did not want to hear anything about it. I went back to the register and did buy the sweater. If this is the way the help treat the customers I might not be going to Kohl's anymore. It is not my personality to complain, but thought you should know who is treating people like this. She was an elderly woman and unfortunately I dd not get her name.
I purchased January 18, 2012 online with my Kohl's credit card a Dyson vaccum cleaner . I never received any Kohl's Cash incentive back because they said I submitted an order an an "unregistered guest" and will not honor any cash back incentive. A person would think that if they had a credit card by this store they would be considered to have an account and wouldn't have to order as a registered guest. This was only the second time I had ordered online at Kohl's and I did it the same way as I did the first time and received Kohl's cash back then, however, my first order amount wasn't as large as the vaccum amount. "Too much Kohl's cash to give back".
It appears to me that Kohl's doesn't want to do what their advertising appears to project. It also appears that they are using "bait and switch" tactics! I also am unable to check the status of my order because they said my password was wrong, so I changed it and now I'm blocked out of my account! I saved my money in order to buy this vaccum cleaner and did a lot of research to find the best buy. I thought I had found that at Kohl's because of their "Kohl's cash back offer", but it's looking like they don't stand up to their offers!
I returned 2 idems that I payed cash for why did i not get full price that i payed for them?I would like to have my lawyer look into this.This is not right.The idems where never worn and also tags still on them im pretty upset with your business!
I visited the Kohl's store in Brown Deer, Wisconsin. I bought a necklace for my daugher-in-law for Christmas. As I checked out, the cashier failed to enter the 20% discount I had coming. She was polite, but said she could not fix the problem, but would have to complete the sale and then call a manager to fix the problem. I agreed and she went ahead with the sale.
She then called the manager several times, with no response. I was left standing there, looking like an idiot. This is definitely a way to get out of giving the appropriate discount. I guess the manager didn't feel it was important enough to even respond. The store was not busy at all! I was the only person at the check out and there was only one cashier! What was the problem. Manager on break or what? Had to leave, as I had many things to get done before the day ended. Poor customer service to say the very least!
Judy Bonlender
We have been trying to buy products online - locked out of our account, could not get back in. All a nightmare, we could not complete a purchase we got an error. Tried to call them, on the phone for 50 minutes, in which universe does customer service keep you waiting for 50 minutes. This is ridiculous, I will NEVER Shop here again. Cheap prices but the website performance, phone service - all BAD BAD..
I recently went into our local Kohl's to shop for a new dress for work. I found a very cute dress by Jessica H- something. The tag had the dress marked at $14 and somewhere between the rack and the dressing room, the tag fell off. When I approached a sales associate, she kindly helped me locate another dress. We found another one in the same color for $52 and then another for $12 but in a different color.
She took me to a cash register to contact a manager about assisting me purchase the dress I wanted for the same price. Both the sales associate and the cashier had to call the manager four times before she finally and very slowly, taking almost 15 minutes, made her way to the register. As we tried to explain the situation, she continually interrupted and rudely declared that they were such drastically different prices due to the color. I have never in my life heard of that.
I've worked in many retail stores and managed an entire entertainment arena's merchandise department and that has never been an issue. Then she proceeds to pick at the price tag on the dress I brought to the front and while ripping off the sticker says that it was marked wrong. After all of this she continues to insinuate that we changed the tag to get a discount. That maybe my 16 year old sister tried to deliberately scam the company and put the wrong sticker on.
Then without another word walks off. I have never dealt with such a rude attitude and in a customer service position and as a manager at that! I was embarrased with other customers waiting in line behind me and for my sister and I being made out to be some theif of sorts. My mother owns a Kohl's charge card and she was furious when she found out.
We both love shopping at Kohl's and for the most part, the prices are nothing to be upset about but the treatment I received from a customer service "manager" is completely unnecessary and has left us all with a bad taste in our mouths. The sales associate and cashier were both friendly and apologized for her behavior and were reluctant to call her in the first place. I hope she doesn't treat all her employees and customers with the same attitude.
I am disappointed in Kohl's if this is the type of management staff that Kohl's hires and I will not be returning if that's what I can expect from a higher up.
They replied with a general apology and that someone would be contacting me shortly. That was 3 weeks ago, I still haven't heard anything. Had to submit another complaint, got another email but this time completely blank! It's insane and I've lost pretty much all respect for Kohl's. It's basically a K-mart with better commercials now.
i purchased dinner and lunch plates on 11/8/2011. i got to the register and paid with a $100. american express card, plus $30. Kohls cash, plus a $5.00 kohls card. The plates rang up at regular price and I told the girl that the plates were on sale. She in turn called for someone in houseware to check and that person returned a call saying the plates were not on sale. i bought the plates anyway. On 11/9/2011 i returned a defected plate and picked up another one and noticed the plates were on sale, so i went to customer service with my receipt and told them. they did make the return and the adjustment, however, she claims she had to put the money back on my american express card and said it would take 7 days before the money returned to my american express card.
Ultimately what has happened is that there is not more money on my kohls card, then there was the previous day. I used my american express card to SAVE money at Kohls. So even though i will ultimately get my money back on my american express card, she told me that i can't use my AE card to pay down my kohls card. So for something that was not my fault, it wound up costing me more. the purpose of me using my gift card, was not to have a higher kohl's balance. I don't understand why she just couldn't deduct the 30% sale from my kohls card. i'm very upset, i am not made of money!!!
I returned a blouse to the NewPhiladelphia store today. It was a gift so I had no reciept. Lady at service desk told me I could get $3.43 back OR the best thing for me would be go shopping and find something in the store with price tag of $45.00. I set out to do so. I looked for at least an hour and found nothing for $45.00. Finally I found a nice skillet for $49.99 thinking maybe I could pay the balance. A different lady at the service desk said I had to find something for $45.00. She was sure I might find something in the silver jewelry. She knew there was some $45.00 items there. It would be best if I found a Chaps items, but did not have to. THERE WERE NO CHAPS ITEMS IN THAT STORE FOR $45.00. I proceded to jewelry and a nice young lady helped me find a $45.00 pair of earrings. A 3rd lady at service desk now tells me this is a clearance item and she could give me $3.43.
First lady still standing there said we can do an even exchange. Then she changed her mind and agreed with lady #3 that I can only get $3.43 and NO even exchange. I have now wasted 2 hours and got nothing. I am furious. Why did they waste my time? Tell me this in the first place. I took the blouse , jammed it back in the bag and said "I will just take it to Good Will!!! They may never see me in this store again. My back is killing me and they did not need to waste 2 hours of my time looking for something and not keeping their end of the bargain. Sorry, buy I find this completely out of line.
DO NOT ever order online from Kohls. I placed my order on 11/29/12, my credit card was charged right away, after 3 days of the order still showing the same status I emailed the Company....no response...emailed again...no response. Finally on 12/5/12 after 20 minutes of holds and computers , finally spoke with a human being. The CSR explained that there was a "glitch" in their system which did not update some of the orders to show that they had shipped. She even went so far as to "READ" a memo which they received from Corporate regarding the problem. She kept re-assuring me the entire order had shipped out together from the same warehouse but due to the "Glitch" could not get a tracking number. Well guess what, I received an email the next day stating a shipping label was created 12/6/12, but it was for only 1 item. Later in the day another email stating a shipping label was created 12/6/12 for the other 7 items. The kicker... they then sent a 3rd email stating they cancelled an item. Each shipment was from a different facility!! Oh and by the way.. the items are going to arrive on 12/14/12!!! Which means now we have to pay extra in shipping costs to get these items to family members for the holidays!! How can a Company of this size take more than 1 week to process an order????? I had ordered from (6) other online companies both major chains and smaller store DAYS after ordering from Kohls...and have already received every item. REALLY 1 week to process an order!!! NO THANKS!!! I will take my business elsewhere !!
today in your store i saw a worker being cursed and yelled at by another worker. come to find out the worker doing all the yelling was telling whats going on in the other worker house. it was a nasty sight to see this how this people interact with one another. i also found out that the troublemaker does not like this person at all. this is personal. its an situation that happens each time this person come to work. if your company likes this kind treatment of their employees, consumers want to know.
I was shopping at Kohls on the eve of 3/30. The manager kept going around the store reminding the associated to get moving to avoid overtime. Then he kept announcing over the speaker to hurry and get in line. There was only 1 clerk and I was 4 back I'm line.
If he was going to be so insistent & get another clerk. Then he was going up and down repeatedly saying to hurry so everyone could get out of there and get be with their families.
All shoppers should have left their merchandise & walked out. Then he said he had an hours drive & wanted to get home to br withhis family. I'm a nurse- we work terrible hours & holidays.as do many other professionals. These things should have never been said in front of the customers. I don't want to know about his drive & have no pity for him.
The clerks were very nice & acted embarrssed with him. This was in Terre Haute, IN. Its too bad to let him ruin the store!. Thought you should know because if I encounter him again I will probably go elsewhere- where your business is wanted. He was rude & unprofessional.
I was returning a christmas gift i gave to my husband I did not have the reciept on hand, the associate how was helping me could not figure out how to adjust the credit to my kohls charge, it kept giving her a clearance price when i paid more for it, she asked a manager Ken for help, he was on the other side of the register, he then said "yea what do you want", she did not want to tell him the situation from where she was because she would have to speak loudly and there were several customers in line.
She asked him if he can come around to the register, he then turned and rolled his eyes, when he got close to her she tried explaining the situation he did not let her finish, kept inturrupting her, so I tried to explain, and he rudely asked me well where is the reciept, I then told him it is at home, I just want to exchange this for a more expensive item and am willing to pay the difference
I also mentioned to him about the advertisments of not having to have a reciept if i put it on my charge card, he then gave me attitude rolled his eyes, I asked him to stop being rude to me and he says he is rude to me because im being snippy with him, I then said the reason I reacted was due to his demeanor, and that is not how you are to treat customers he than said look ma'am im trying to help you.
I cant do anything and he starting tapping on his computer and says it wont let me see, see, see, I than looked at the associate who kept apologizing for his attitude and asked he what his name was and left.
This is a complaint. I purchased 5 Hanes shirts at the store in Menomonee Falls on May 5, 2013. When I got home, I looked at the receipt and noticed it wasn't the price on the sign. At this purchase, I used $50 worth of Fun Cash (that I let expire by accident) and a $10 card I received for my birthday. Anyways, I returned the 5 shirts to the store in Delafield. The customer service rep refused to refund me my Kohl's cash or give me an in-store credit because the lady at the Menomonee Falls location rung it up as a 'item markdown'. Not only was I disappointed but I was angry. Never have I've been treated this way and I love to shop at Kohls. So, I'm requesting that you return my Fun Cash to me. Please look at the receipts of my purchase and return. Purchase ID # 999-9494-8680-4073-9898-7469-5195. Return receipt 0207-0026-6637-8.
I paid off what I thought was my account only to find that the person who accepted my payment applied the funds to an account that was dismissed through bankruptsy over 5 years ago. I didn't even know about this account. I called to complain that they overcharged me and that is when I found that they could not find my payment.
When I complained about this, I was asked to fax over my payment information (which I did the very next day). The financial group who looked over my information found nothing amiss; but did not tell me why? I found out a month later, when still complaining, that I had inadvertantly applied the payment to a bankrupt account. When I explained that I did not, that whoever accepted my payment applied it to the wrong account.
I was told another inquiry would be completed with the same financial group. now I find out today (10/16/12) that Kohls will not listen to me any longer, does not care that I had no idea of this second account and that they are the ones that made the error. So now what do I do? I not only am responsible for paying off my account (again); but now I have all the extra fees because it took them 2 months to tell me they were not going to listen to me anymore.
A little while ago I called Kohl's to have my wife added to my card. They said that they would sent me a form to fill out and fax or mail back. Well needless to say, they sent to form I filled it out and faxed it back on July 2012 at 1-888-246-0001 like it says to one the form. On October 10, 2012 after not hearing anything I called and they stated that they never received the form that at that time they were having faxing issues, (not my problem) so I faxed it again for the second time and kept to confirmation number of the fax this time. After not hearing anything again, I told my wife to go to the store, as she did. She presented to Kohls customer service with took both sheets showing that we faxed.
My wife explained to the customer service lady that she needed to purchase a few items and wanted to know if there would be a problem. My wife showed the lady the form that we had faxed several times. The service lady, stated she never seen a form like this and called Kohls. While on the phone with Kohls the customer service lady stated that they never received our faxes, and that she had no idea why, however that they would give my wife a 1 day pass to use in the store and that we my wife gets home she should have me Sean McMullen call Kohls and seeing that you had issues they would be able to process my request over the phone by asking a few simply questions. Well needless to say I called Kohls and I got talked to a customer service rep by the name of Rob.
He looked up my account and asked me a few questions and I then asked that he speak with my wife, considering she was the one that spoke to the Kohls customer service lady at Kohls and over the phone. I just wanted her to tell the rep, Robert what she was told to have me do. Which at this point I don''t care because I will be cancelling my account. I asked to speak to his supervisor, he put me on hold and then hung up on me
I have never experience anything like this in my life with a credit card company. Kohls you lost a loyal, spending customer as well as some family members and friends. Thank you, but we will be taking our money somewhere else. And as for your Rep Robert, you should invest on some customer service training for him, because he did all but swear at me over the phone.
I was shopping at the store located at Bay Parkway Brooklyn,NY on Dec.28,2011. The mananger of the store did not honor my 15% of coupon when I used my Kohls charge for my purchase. I had purchased two pairs of gloves,3 Kohls Cares books and 2 kohls care stuffed animals. I also had a $20 kohls cash coupon as well. My Kohls cash was applied, which only $19.20 came off because it can't be used for the purchase of Kohls Cares items. The cost of the two gloves came out to be a total of $19.20. I said to the mananger that the 15% didn't come off. He said he needed to void the entire order so that the 15% could be applied.
So I waited while the order was voided and then rung up again. Well the total did not change from the first time it was rung up. I again addressed this to the mananger and he proceeded to tell me that I received one of the stuffed animals for free. This was ridiculous because I had 7 items and that's what was exactly on my receipt. There was no minus of any item cost on my receipt. When I was showing him the receipt he then said that I received 15% off the gloves because it can not be used for Kohls Cares items.
Again, this is ridiculous because it was not on the receipt. In fact, as I stated before the total amount was no different then the first time the items were rung up. At this point it was infantile,and I was just too disgusted to continue to explain to this manager. In other words, I paid more then I should have. I didn't even get credit for the remaining $0.80. I know that it's not a lot of money that I am speaking about, but in today's economy every bit counts. I want to officially report this manager to his superiors. He was incompetent, unaccommodating, and argumentative.
I don't know his name but I can describe him and the time he was working at the store. He is an Africian American male about 5"10 and pudgy. He was working the night of Dec.28,2011 until closing. Before this I have never had a problem shopping in Kohls. I had always respected the kind of personnel that this store had employed. Everyone that I had come in contact with prior to this was compentent,polite,and very accommdating Howerver,I no longer feel that way. I am an advit shopper at Kohls,but if this kind of treatment happens again I will only do my shopping at Walmart.
recently shopped at Kohl's and this is not the first time I have been totally confused..they place there sales signs on racks that are not actually on sale..but below the item and confuses people..I thought one item was on sale when it was actually the item above it..I wasn't the only shopper..noticed the lady in the next aisle had the same problem..the item that was actually on sale had a bar in which the sign could be put on..but no it was on the item below ...don't know why they do this..but it is time wasting and a pain in the ****, working in retail for 27 years and have never figured out why they can't get the problem fixed...
I do love the store..but this is very frustrating to say the least..especially when you have spent hours looking and thought you had what you needed...
Cancel my card cause I will never shop your store again. Just the way you handle your credit card customers when it concerns late payments is absurd. I made the biggest mistake in getting a credit card thru you. The damage is done....better off without your piddly card. All for a credit line of $100.00. Boo. I have never been harassed as I have been by a department store as I have with Kohl's. 20-30 calls a day. Dang shame I have to put my phone on silent or reject calls. My boss is so pleased that my phone rings all day long while I am at work. So much for emergency calls only at work. Your emergency.....my $100.00 dollar credit account. Kiss my @ss Kohl's!
I have been a loyal customer to Kohl's for quite a few years. I signed up last year for a Kohls department store card, which I used during Christmas season. After the holidays I started making small payments to Kohls to pay off the card. However, I have had to be out of work since the end of July due to having surgery. Yes, my account is past due. I have been trying to make small payments. However, Kohls has been calling me incessantly about my account, and it is making me very upset as is my husband. I have tried explaining my situation to whoever calls, which I have spoken to several people about. I am tired of repeating my story over and over to different. Why don't they take notes, or take my situation into consideration. The phone calls start before 8:30 in the morning, and don't end until about 8:30 at night. I don't need people calling my house 7 or 8 times a day. This is getting more than annoying. I have stopped answering their calls because I have nothing else to tell them at this time. As soon as I start back to work I will make a concerted effort to pay off my card. In the mean time, the phone calls need to stop. This is bordering on harrassment and I am about ready to contact the better business bureau. How many times do I have to reexplain myself? I don't feel like anyone is listening to me. I don't need phone calls before 8:30 in the morning.
Please do something about this. It makes me feel like cutting up my card and never using it again and never shopping at Kohls again because of this constant phone calling.
I picked a number and stood waiting for over 20 minutes to purchase a gift card. When my number was picket the supervisor would not allow me to purchase the card un less I bought jewelry. There was no sign advising this when i got in line. The woman ahead of me purchased an item outside of the dept with no issues. The red headed female supervisor was very rude to me and after i asked for the store manager she said FINE ring him up over there.
I then decided I WILL NEVER shop at Kohls again and neither will my wife or family. This was a horrible experience. And i will take my business elsewhere . I feel that the only way to get back at these big box stores is to complain and then never come back. My purchases of gift cards was not small. I ended up,purchasing them from your competetor who was extremely courteous. I will also tell my friends and my clients about my experience at Kohs in meridian Idaho
I purchased an online order on Christmas Day, to take advantage of the sale. I also had $50 in kohls cash for the purchase. When my order didn't arrive, I contacted customer service. They told me that Fed Ex had lost it, and the $ would be credited back to my account in a couple of weeks.
I replied that I wanted my order, that most of the items were not available any longer. Customer service has told me to re-order the items (which aren't available, so I can't) and they'll "adjust the price"--which is not possible, since I can't order the items.
SO...I wasted my time on the Christmas sale, AND am out $50 in kohls cash. I wouldn't have bought some of the items that earned me the cash if I'd known I couldn't use it, so I've been doubly screwed.
I've asked them to track my package that Fed Ex "lost", and heard no reply. I'm assuming Kohls will profit by Fed Ex reimbursing them for the merchandise. So, they've taken $50 kohls cash from me, plus a settlement from Fed Ex... pretty good deal for Kohls.
I'm absolutely disgusted with the customer service regarding this issue.
I was very surprised to find that you are following in the footsteps of J.C. Penny and taking back the coupon reduction when the purchase totals way over what the coupon requires. I purchased aprox $160 worth of clothing and used two $10 cash coupons. One of the items was not hemmed properly and the side seams were not stitched properly. I returned the pants and the matching top and should have received credit in the amount of $ 42.00 plus tax. However, even though the total spent was still close to $100, your new way of doing things took back one of the $10 cash coupons that I earned and refunded only $32.00 plus tax. You would have been better off to phase out the program rather than change the rules after customers have purchased goods and been promised cash reductions on future purchases that totaled at least $10 per coupon used. Penny's did the same thing with their promised reductions and look where they are now. Hopefuly customers will realize the should use their remaining coupons on items that total only the amount of the coupon so they are utilizing the full value of the coupon. Or they may decide to shop somewhere else.
I was trying to look for a jacket at the newly remodeled Huber Heights OH store. Someone was sweeping and the sweeper noise was loud. You COULD get past that. I noticed the aisles were narrower in some areas than before. When the store first opened, the aisles were so tight, wheelchairs could not get around well. Then they fixed that problem and here it is again.
But the biggest complaint for me was to dodge the cords laying all over the floor. I tripped over one that had risen a little bit off the floor. There are no mirrors, so I went to find one. There it was on a post--but a large trash can about 5' high and loaded with cleaning stuff was in the way of the mirror.
I asked a lady if they HAD to clean during shopping hours. She said, " Yes, we keep the store very clean." When I mentioned the cords all over the floor, lack of mirrors and trash barrels in the way, she said that is just the way it is.
I gave her my 15% discount coupons one for now and one for the future weeks back and told her I was DONE with Kohl's. She didn't care.
I went looking for a carry on luggage piece. I found a samsonite bag that was on sale for $99.00 and it had a sign that said buy one piece and get a second piece at equal or lesser value for $1. I called the sales associate over and he told me that yes this was correct but I would be charge for the higher priced piece which I knew. So I take my 2 pieces to checkout and it didn't give me the second one for a dollar. I questioned this and the cashier called a supervisor who told me that I would have to pay regular price to get the second piece for $1.
I explained to her that nowhere did it say that but she refused to honor what was being advertised. I am a loyal kolh's shopper in store and online but this has left a bitter feeling with me. The advertisement was why I chose the luggage I did and I didn't have the time to take it back and look for a better deal. I'm in sales and if I give a customer a quote and they decide to buy I have to honor the price I offered.
When I returned some of the items I bought my bonus bucks were deducted despite I had several hundred dollars remaining on that same reciept. When I questioned them about this they said they have no control. This is a rip off! No where is that indicated that would happen. To me its a scam and as a new customer with a new Kohls in our town I am very discouraged. I thought I had a new great place to do my business. However, I will not be played. There are too many other businesses that don't pull that junk! You have lost a customer IF that is your policy. I will give yall ample time to respond or to resolve this issue. However, I will have no choice to let all know about this and we live in a small town where reputation matters! Its time consumers stand up against scams and this is one worth sharing!!
I just visited the Kohls in Plainville, CT and waited at least 10 minutes in a check out line with one customer because the cashier was slow and chatty with the other customer only to have her then misring my item, complete the checkout and tell me I had to now waste more of my time to go to the back of the store to return and repay my only item. A complete waste of my time due to a lack of attention to her only job. I won't be back for awhile.
I shopped at the kohls store located in Port Chester, NY just about a week ago. There was a woman heavy set, with curly brown hair, glasses and dressed more on the masculine side standing by the fitting rooms yelling at one of the employees. To start off this woman was not even wearing a name tag for me to get her by name. Secondly, i was absolutely appalled by this disrespectful behavior. I approached her to ask her a question about a pair of pants on sale and she abruptly said " you see the sign its 15% off." I shop at your story frequently but after this incident i assure you, this will be my very last visit to your store. I have many friends and family members who i have informed about this incident who will no longer be returning to your store. My niece who worked at kohls just last year said this woman's last name was Rivera and she worked as the store's loss prevention. Please do something about this woman's disrespectful attitude and you may want to improve your dress code because
what she was wearing was not proper attire. I am extremely unhappy with this incident.
Shopping at Kohl's South Lebanon yesterday afternoon. I was waiting in line after 3pm (the cut off time for the Early Bird) and witnessed a cashier tell another patron the the Early Bird was over but she would go aheah and honor it for them. I was 2 patrons behind them. When it came to my turn I was denied the Early Bird by another cahsier, The manager Julie was standing there and was asked if it was ok for her to go ahead and honor the specials and was told no. I have been a loyal customer of Kohl's and will continue but just want to voice my complaint. If it was given to one, it should also be given to another. This is my first complaint and hopefully the last.
I ordered a queen size mattress and received a king instead. I called and reordered the mattress and scheduled a pickup for the incorrect one I received. I explicitly explained the mattress had been opened and that's how we became aware that it was the wrong size. I was repeatedly told that was not a problem and it could still be picked up.
When UPS came to pick it up, we were told they would not take it because it was not in a box. Now it is my responsibility to find a way to get it to the store and return it or buy a king size box to put it in (where would one even find a box that size, mattresses typically come in plastic anyway, not a box). I do not have a way to get it to a store so now I will have to rent a UHAUL.
I have never received such poor customer service in my life. I am being penalized for a mistake that Kohl's made. I will NEVER make another purchase at Kohl's. It is astonishing to me that Kohl's has no solution for the problem they created and places the burden on the customer.
today is dec. 1st 2012.. i shop at kohls all the time and never have had a problem with anyone in the store.. i was shopping today in the jewelry department and the lady helping me was very nice.. she offered to ring up my other purchases but i was using another coupon so i told her i wanted to do 2 seperate transations.. the other lady behing the counter butted in and was very rude.. she told me that its one coupon per transaction per day.. but on several ocations iv used 2 coupons in 2 seperate transaction.. her attitude and tone was by far the worst customer service i have recieved in the last year.. had she said it differently i would have not had a problem with coming back.. i have a charge card with kohls and after the way this lady talked and treated me, im am thinging about canceling my card and paying cash for anything i buy at kohls.. if i even come back!
I bought over $150 worth of merchandise for my family for Christmas. I live where there is no Kohls for a good 3 hour drive. So of course I do most of my shopping online. Sometimes there are items that do not fit. So I was headed to the City, Provo Utah, so I decided that would be a good time to exchange my Kohls items that did not fit.
The Saturday after Christmas, I know is not a good time, but that is the only time I had until I don't know when. In the past I would take my kohls returns back and ask to give me instore credit and then shop around. No problems, EVER!!!!! This time was different. They told me that they changed their policy and I would loose my $10 Kohls cash if I did it that way.
So to not loose it the lady told me directly to go find something with the $40 tag price and we could exchange no problems. Well off course I wanted the same thing so that wasn't an issue, but like I said I order online the majority of the time, and after Christmas, of course they did not have the time. So my husband found another item that had the tag$40 on them.
I again waited inline for this ridiculous policy. When it was my turn of course the lady was no longer there and I had to deal with someone else. When I told her what the first lady told me. She understood what the lady first said. But when she rung them up, the item was now on clearance for $12. She said the item I picked out was on sale for $17 and that does not match each other.
I told her I understand but the $12 is not what I paid (having proof of payment) She told me that if I did not find a $12 item (even though that is not what I paid) I would still loose the $10 Kohls cash even though I kept all of my purchases other than this one item I wanted to just exchange. So now the retail amount that she was going to give me back on this item would be $4.
ARE YOU KIDDING ME!!!! I showed I paid $14 but because they did not fit, there was none to be found in the store, I would loose my Kohls cash that I previously earned and spent on more than $150 worth of items. I am a gold card holder and from this moment I have decided I would never shop at Kohls again!!!
The girl told me that if I did not use a receipt I would get back $6 instead of $4!! well yay since I paid more than that and you guys are in the business of taking money from consumers and not helping the consumer with any exchanges!!! This policy is the most stupidest thing I have ever seen!!!
If you want to take away peoples Kohls cash, you should take it out evenly on the times purchased, not just the time they NEED to EXCHANGE!!!! This is bogus and I have shredded my card already!!!!
The saddest part is, my brother-in-law is a store manager at a Kohls but I can not support a business that does not support the consumer!!!
BEST WISHES, NO LONGER A CUSTOMER OVER $10 KOHLS CASH!!!!
I call Santa Clara Kohl store just now and they had me hold for one hour and never came back. I am checking an item SKU 92590760 see if they had in store. First, they ask me to hold for so long and then hung up on me. I had to call back several times and they kept me holding. They told me that they send someone to the floor to check and never got back. Time is almost an hour and they said they will get a manager to talk to me and still not hear back. What kinds of service is this? Is it take almost an hour to check something you have it or not. That is ridiculous. Othere Kohl's service was so fast. The reason I am calling Santa Clara is because other Kohl told me the item I am looking has 4 qty. I have to hang up after one hour hold for nothing.
I have been a long time customer and recently became a card member, I've even worked for kohl's in 08 but I was very upset when I went in today and the cashier told me I couldn't use my kohl's cash because it expired yesterday I would understand if it was week or even a few days expired but one day really is just ridiculous I don't always get to use my kohl's cash between the time give but when I do get a chance to try to make it I would hate to be denied because of one day.
I had purchased an item for $ 64.46 incl 8.37% tax. I had received $15 kohls cash since the item price was more than $50. I was told when I return the item, the kohls cash will b deducted from my total. I returned the item and I was supposed to receive $64.46- $15=49.64
Instead kohls only refunded $48.22, they reduced the initial tax that I paid by reducing the price of the item. Customer service is not willing to refund the difference.
I am a frequent shopper at Kohl's- it's the one stop shop for almost everything; I'm in there at least once a week. My customer service experience at Kohl's is an A+; the employees are usually so friendly and go out of their way to help assist me if needed. Yesterdays experience at Kohl's was my first negative one. I had finally got around to signing for up my Kohl's rewards card and when I signed up, I recieved a card for 15% off. After shopping around for quite some time, Greisha cashed me out. Greisha was VERY rude to me and said that I couldn't use my 15% off card because I had already used it. (When it was issued to me, the cashier wrote the date that I had to use it by); I explained to her that in fact I hadn't used it yet, but rather I had to use it by the date that was written on there. Greisha gave me quite an attitude and agreed to scan it and snatched the money from my hand. I usually don't complain or make a big deal out of issues but I did want to post this, because this was my first negative experience at Kohl's.
Kohl's
2232 Delaware Ave, Buffalo NY
A friend and I went to Our favorite kohl's tonight each with two $10 off coupons (2 from our emails and 2 from our mothers' emails). Anyway, we have gone before with multiple (but not obscene) amounts of coupons and cashiers have been very kind and let us use them. Tonight, while Christmas shopping, we went up to the register only to have a manager say we absolutely could not use them all due to the policy (perfectly fine! Some feel that way!).
The policy is not my complaint! So we made our first purchases, first hers, then mine, and backed ip from the register to review our remaining items. When you're a college student, every discount counts! While she held our bagged purchases away from the cart, I shuffled through the few items left deciding if I wished to pay $19.99 for an item I originally thought would be $10 cheaper (paying double what I expected?- worth rethinking). Then my friend said that the manager was going to every cashier and telling them we had already used our maximum amount of coupons for the night and not to let us blah blah blah.
All while pointing us out and watching us... How rude and unprofessional can you get?! I LOVE kohl's and have never had an incident like this before! We were both offended and shocked by her behavior :( She made us feel like criminals! Again, all I wanted to do was reevaluate and decide how much more money I was willing to spend! I will not be returning to the Kohl's on thomasville road in Tallahassee, FL again. No paying customer (or even someone just browsing) deserves to be treated like a criminal!
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