Blog 
Write for Us Kohl's Complaints Continued... (Page 5)
349+ reviews added so far. Upset? Call Kohl's corporate: 262-703-7000No Reviews
- ‹ previous
- 1
- 2
- 3
- 4
I submitted an order over kohls.com. 10 items ordered, 5 needed to be returned. Called and reported that the return mailing slip was missing from the invoice. After 45 minutes, rep. said that she would have UPS come and get the item. I immediately packed up and set on front porch. Two days later, package still there. Called again. After 30 mins, rep. said that UPS didn't pick up item because I hadn't answered the phone to ensure that it was on porch. Explained no one called, but he said no worries, he would resubmit and they would pick up either Friday or Monday. Today is Monday. No pick-up. Called customer service, was told UPS would be coming. She couldn't find any information, but was sure they would be there. When asked when, she said UPS would email when they got the item. Explained I have never received anything from UPS and didn't think this was right. Asked for manager, declined. 30 minutes later, called back, rep. on phone said I couldn't return items; 7 days had passed. Explained I had been on phone for over hours over the last week and needed someone to take care of this. Asked for manager. After 40 minutes on hold, hung up. I spend over $1000 year at Kohl's. Never shopping there again.
I received an email stating that I had $10 Kohl's Cash. I checked my Kohl's app, and was given a message stating that I had been locked out. I called in, and finally managed to navigate through your inefficient phone system to reach "Terry". I explained the us due, gave him the information headed for, and was told there was no email associated with that account,seven though I just got two emails to that email address today. Then he realized he had put my name and email in incorrectly, because he could barely speak English. He put me on hold repeatedly, and finally I asked for a customer service supervisor. He said "No, I am resolving your issue". After several more minutes, more holds and again being told there was no email, I again asked for a supervisor and was told there was not one there. I hung up, and called back five minutes later. I got agent Amanda, who determined that there were two accounts that were not synced. She synced them, cleared up the email problem and explained that because of high volume my Kohl's cash would show up in my wallet in a day or two. Five minutes, vs twenty. You need to move your call centers to the States, or hire people who can understand English. It is VERY frustrating to repeat the same information over and over to people who just don't get it, and do not know how to do their job.
I can not understand why people even order Kohl's online. I recently made a two item purchase from Kohl's and both items were defective, My mirror has a chip on the glass and my photo screen which was $249 looks like it came from a garage sale. The screws were stripped and pulled apart and where the screws are the wood is cracked in two places (2 inch cracks). $249? I will not return these items but I will probably NEVER order online again and hopefully you can help with a little credit to my bill. The screen is really to heavy and bulky for me to return. Not a happy Kohl's customer. (I can send you a picture if you want to see the damage).
On April 11 at 12.21 p.m. I was shopping Koh'ls with 2 friends. I proceeded to checkout along with them. My coupon had expired, and I asked the young boy if he had a coupon to help us out. Of course he said no. When I got home I told my daughter and another friend about this and they both said how they were always given a 15% discount if no coupons at the time. I had only spent $37.06 but both my friends spent over $60.00 each. I wonder if we had gone to another cashier if we would've saved some money. He was not the nicest and I did not receive the bar code coupon with your email address, maybe because he didn't want me to reply.
My ID# on my sales receipt is 999=9588-7841-9991-8777-6380 Is it up to the discretion of each cashier to give discounts or was he unfamiliar or just not a nice employee. I shop Kohl's all the time and found him to be rude.
I bought a pair of sunglasses that never made it in the bag. I called the store that I bought the sunglasses from and the lady I was talking to said that she would check the cameras and then get back to me. I have yet to receive a call from Kohl's and it's been weeks. I have the receipt and I would like to get the sunglasses that I bought or I would like my money back and a gift for gong through all of this trouble. If I am not satisfied with the results I will simply never shop at your store again. I make a lot of money and I buy at least two dresses every month. I liked some of your merchandise and we spend well over $100 on our last trip; it very well could have been the last oneI will not contact Kohl's again about this matter. If it is not resolved I will be contacting the BBB. Thank you for your time and consideration.
First I would like to say I am a loyal customer of Kohl's and shop there frequently. On Saturday the 18th I purchased a dress for my daughter for a honors banquet that would be held on April 22. When I got home to get her ready I had found that the ink thing that they put on clothes had been left on. In a mad dash I had to drive an hour to your closest store to have it removed. This in turn made my daughter late for her banquet that she was so looking forward to going to and almost didn't get to wear her new dress.Though I do know mistakes happen this isn't the first time that this has happened in your store. I did call customer service who basically told me what I already knew which was to drive an hr there to have it removed. Like I said earlier I am a loyal customer and do like your reasonable prices expecially with two younger children. Just very dissatisfied that this has happened more than once at your store.
I went into Kohls department store in Grandville, MI (Rivertown Crossing Mall) and the lady who worked April 11, 2015 between 5:00pm and 5:30pm at the customer service desk for returns is prejudice.
I had stood in line and a Caucasian family walked up behind me and she told the person behind me that she's helping them. So my grand daughter who is 8 years old had to see her actions. When she finished with the customer who were standing behind me, she would not help me she continue to straighten up items behind the counter. I continue to stand in line with my grand daughter. We stood there until another family came behind us and then she says I will help the person whom next.
By that time I'm heated and my grand daughter is telling me its because we black the white lady wont help us, she aint right. When I do come to the counter I do not give her eye contact I told her I'm returning and want my money with base in my voice, and when she gives me my receipt I took it out of her hand to indicated to her by my behavior I did not like the way she treated me in front of my young grand daughter. I would never go back into that store knowing she work there I do not support. I give Kohl's a 0-zero if possible for having people who has a problem with African Americans and treat me like --- and shows their behavior in front of a young 8 year old who has to see that kind of behavior. I hate people who are racist and show it. Kids pick up on adult behavior and thank God she knows what's right and wrong and your customer service behavior is wrong from a 8 year old child.
Then you had one customer service person seen me standing in line and just left and went on break. But that's how you run your business don't satisfy or help the customers before going on break leave them standing for 20 minutes or until someone who is not racist willing to help a African American person. But nope your customer service representative will call the person who is not black to come in front of the black person and take their poor time with them as if they the only one at the counter and then when finish with the customer ignore us. I'm very upset at your representative and the employer you hired. Like I said it will take years before I go back into that store and I hope she quits or be fired before I spend another $1 in Kohl's store. Cutting my credit card up.
I just e-mailed you on the aerosole sandals that you can only get on line. Found them at Penny's and they are not just on line and for $39.99. Much less than yours and no shipping charges. You can look on line if you would like. I will be going to Penny's sometime this week. They are the A2 Aerosoles Wiplomacy slide wedge sandals. At least I will know if they fit and feel good on my feet and for less money. I am glad I looked.
This is not really a complaint but it is. I am looking at the A2 Aerosoles Wiplomacy Slide Wedge Sandals for awhile and I relay like them. I have problems with my feet and I always need to try them on. Why can't you have them in the store so I can try on? They are only bought on line and if they don't fit it is such a hassle returning, etc. Shoes are meant to be tried on. I will have to check with other stores to get a pair of sandals because its just not good for me to buy something that I have no idea if its going to be good on my feet. I have noticed in your Champaign store you shoe department has gone Downhill Badly!!! I am so unimpressed and my sister and friend were with me and they agreed. They say they go elsewhere to get there shoes anymore. I really like those shoes but I WILL go elsewhere if I cannot try them on. Thank you for your time.
Went in to buy a few items with my 30% coupon checking out handed the cashier my coupon and she told me it was expired. I couldn't believe that I had the date wrong and told her I see 4-4 as the date, she said oh I'm sorry that is the wrong date it's the one inside Really now I shop a lot at the store I missed it by one day, asked the store manager to honor it seeing the date I checked should have stated it clearly it was for another offer, No I was told that the prices were now changed back to reflect regular savings. Hum? Do I get this right khols lost a good sale 2 pares of 80.00 sneakers and shorts and four tee shirts. I'm guessing a 200 plus sale with a savings of 30% Khols got neither and Me a bad taste in my mouth too bad enjoyed shopping there!
I went to kohls this evening with my kohls cash to make a purchase. I had a coupon, kohls cash, and a discount coupon. I was told I couldn't use the coupon, ok. Then I handed the cashier my gift card that I have 62.00 on. She said I needed to use my charge card to get the 20 percent savings. I said I don't want to charge and I handed her the gift card again. She got angry and demanded I give her my charge card. I cursed at her and left without any of the items. I lost my 10.00 kohls cash due to a cashier that was rude. I have never had any problems at kohls before. I could not believe this happened
For the last payment attemps something changed on my kohl's account which is no longer allowing me to make online payments using my checking account via mykholscharge account. It seems as making payments from mykholscharge has changed slightly , and your database needs to be updated. I spoke to Gabriele I.D.#2058 on 3/26/2015 @about 11:00a.m. est, but she was not knowledgeable or willing to help me find a way to get my problem fixed by someone else. I explained to her about the problem I was having making the payment and that it would be affecting my credit and all she was concerned about was having me pay with another form of payment. I told her to please log the call, and she stated she did under ticket #5330. I just want to continue using my checking account # that I have used for the last 6 years . Now my payments are now being late and something needs to be done to fix this, when I spoke to Gabriele, she told me that there was no way to fix this issue, her answer is unacceptable.... I need this problem fix, so please help or direct me to who in your company can fix this?
I just had an awful experience with Khol's credit card service. I accidentally made two payments within the same billing cycle which cleared from my account. I called to inquire about getting my money back and was told that since it cleared my account there was no way to refund me my money. I was not very happy knowing that I have balanced my checkbook accordingly to cover the spread of all my bills with not much left over. I explained to the representative and the supervisor on duty that I need the credit back so I can pay the rest of my bills. The response that I got was they were sorry, but I am not able to get my money back. The rep. told me that I should be glad that I payed extra for the month because I am paying my bill down faster. Really?!, but how can I pay my other bills if I allow Khol's to take my money? The supervisor told that if I request for the money back I would be charged a returned check fee of $25 on top of the fact that my payment does not go towards the next billing cycle. This is a load of crap!
I asked for her bosses name so I could file a complaint or at least a different number for customer complaints. She instead gave me an address to write to a P.O. Box. I am very disappointed that this is how Khol's handles issues. This is very sneaky and untrustworthy actions to me. There is not even an email address you can write to and at least walk away with the satisfaction that you know someone should read this complaint. I am NEVER shopping at Khols and telling others my negative experience with them. I would rate their process a 0. I am not a happy customer and their customer service is extremely poor.
Why cant I use my Kohls cash after date? STOP giving out the Kohls cash if you only have a week to use it. I did my shopping and now gave me $40 cash and $30 on line which I did not receive! I think you need to refund me the cash or allow everyone to use the Kohls cash within the month. Its a Joke..
I called on 3/19/15 to ask why I was charged $25 for a late fee. The person told me I didn't pay on my due date of 3/14/15. I explained that I didn't realize that I missed the payment. I said I had never missed a payment (in full) and asked if the $25 could be deleted. She said no--that I was late and that was the price. I have a friend who was surprised that it wasn't removed because she had missed payments on time a few times and always had the penalty cost removed. That's few times vs. once. She, I do not know her name, was very cold and not friendly. I've always had very good contact with your office people and store clerks and it has always been my favorite place to shop.
I received a belt for Christmas my husband bought at Kohl's. He paid cash. The sticker price was $28. The belt had silver trim which after less than 10 times wearing the trim was coming off, poor quality merchandise. Took to Kohl's on Havana in Aurora, CO to exchange today. The same belt was not available in my size. Found a belt for $30 I liked and went to customer service. Was told without a receipt, which I didn't keep because I didn't expect it fall apart in 2 months I was told I could only receive a $6 credit even though the exact same belt is not on clearance and not selling fort that price. I was also told I could not pay the $2 difference, I had to get another $28 belt or settle for $6. I didn't like any of the $28 belts but took one anyway.
I asked if there was a 800 number I could call, was given the credit card number. After 15 minutes on the phone with them was told nothing could be done since it wasn't purchased on my credit card and that there was no other number to call. I informed him that I did not think every person in the world has a Kohl's credit card and if you pay in cash there is no one you can speak to? He did give me corporates number finally whom I fully intend to call. I have been a long time Kohl's customer, I do have a credit card, and have spent thousands of dollars over the years there. I wouldn't expect a belt to fall apart so fast to begin with, went out of my way today to try to get a new belt that I like, which now I have a ugly $28 belt, and spent my time calling and writing and I'm really upset. You may be losing a long time customer. If they had let me buy the $30 belt I would of been satisfied. It's not my fault the other one was a piece of junk! In my opinion they should of just let me trade.
How dare you...send an email to qualify for 100 dollar credit card but must answer a few simple questions? Too much personal information that I bailed out well before the end. Within minutes I was hammered with a slew of unwanted emails from companies based on the damn information your questionnaire required to complete the survey. Do me a favor...cancel my Kohl's card and I'll take my business to Walmart across the street.
Would not even give one star but did not have a option for no stars.My Daughter and I both are Kohls card holders,and we buy often at kohls.I buy most of my Grand Babys clothes at the Anderson,S.C store.My daughter went in store to buy some things for her baby and she was followed around the store like a criminal.She asked for a Manager and the staff in the store claimed they did not know his name,Finally the Mananger was called and he denied that they were followed around the store but quickly changed his mind when he found out from one of his on staff that it was true.Some guy even said we should call police, my daughter said you should so I can prove harrassment from this store. This is no way to treat people so I hope other people will read this and respond,because the manangement and staff at the Anderson S.C store should all be replaced with people who know how to treat people.This happened in front of other customers so we do have witnesses to this horrible sterotyping. Something needs to be done about this store.!!!!
have been a Kohls department customer since this store came into my neighbnorhodd 8 to 10 years ago and have always had good experiences. I bought two watches for my parenst for christmas and haver paternized your store for many years. I went to the website this week and saw codes that instructed me to take to the cashier for an extra 15 percent off of my purchase and the code was good until 1/28/2012. The casher seemed open to accept the discount and that is when assistant store manager Mary walked up. Mary said flatly no; she would not take the coupon as I had to have a scannable coupon, That is not what the ad said; the internet ad said just give the codes to the cashier.
What disturbed me the most was Mary's Cocky attitude. Her attitude said "'I am in charge; I have no sympathy; I have no understanding; The answer is simply no and that is that. With the many dollars that I have spent with Kohls; taking an extra dollar or two off of this sweater would have only cemented me more as a long time Kohls customer. Mary needs to realize that this is not the only company in town and this is not the only Kohls store in town. I would have spoken to the manager had he been in the store.
Mary attitude towards me is totally unacceptable. If the Kohls site had allowed me to print a coupon; believe me I would have. The site however told me to take the printed codes to the cashier and they would take care of the rest. Mary owes me an apology and Mary needs an attitude adjustment so that she treats future Kohls customers with more dignity; understanding and respect; Or Mary needs to find herself a new line of work where she does not have to deal with customers as we are the ones who pay her salary.
I sent my februarys payment early and kohls received it on Jan 28 and now they are saying I never payed my February bill and they put a late
fee on my acct. I didn't know I was going to be penilized for making a payment to early. They did it to me back in Oct. of last year also. I left it go
that time . I'm not letting it go this time. How can they say I never sent it. I sent the Feb statement with my payment. I called them and that is what they said. They will do nothing about it. Apparently they have a good system going to make themselves more money.
I ordered $30 dollars worth of things from Kohl's online last month (September). I never received a bill in the mail & now my charges are over $100. Tell me how this is my mistake when nobody ever sent me the bill in the mail. I don't mean that I threw the bill away accidentally or just misplaced it, I mean I never received it. I never even got any kind of e-mail from Kohl's until today (10-21-12) stating that my bill was due. If I never received a bill or an e-mail, I again wonder how my bill should go from $30 to over $100!
I bought two items and on one item I used Kohls cash but since I returted everything they did not refund the full amount back to me. Secondly the Manager Larry was so dumb and unknowledgeable that he couldnt read the receipt to assist me it took him 45 min and then finally he gave me a number to BAHAMAS WInning LINE instead of Kohls Corporation. I am very mad and to them my money is joke and to do what ever they want. I complained to the Corp office still waiting for the answer. They turned my money into Merchandise Credit, I will file a case with a complaint against Kohls if this is not resolved, why does the store took MY MONEY AND TURNED INTO A MERCHANDISE CREDIT, THE STUPID UNPROFESSIONAL MANAGER COULD NOT ASSIST ME. I even asked for STORE MAMANGER he says to me that is who you are talking to and on his badge it says ASSISTANT MANAGER because he was scared to refer to a store manager, WHY??????????????????????????
I received an Ad for Kohls in the mail, informing me that the Keurig MINI Plus coffee brewer was on sale for $99.99. The Ad said, " reg. $124.99. Receive a 27 K-Cup carousel with purchase, a $ 29.99 value! " I used the Kohl's Yes Pass (15% everything), which was good from August 9 through August 18. (I went on the 18th), which brought my coffee maker down to $ 84.99. But when the cashier went to ring up my sale, the register was charging me $29.99 for the FREE carousel. When I questioned her, she got on the phone and checked with the department, and they told her that the carousel was not free. If the Ad said that you will get a carousel with a purchase of that Keurig coffee-maker, why did the store attempt to charge me for it?? I ended up telling the cashier to take the carousel off of the sale, but I did buy the coffee-maker, nevertheless. But I am not happy with the advertising of Kohl's - it is either false advertising, or confusing, at the very least. This is the second Keurig coffee-maker I've purchased from Kohl's in the last few years, but it will probably be my last. Terry L. Sturgeon
I am not upset with Koh l's but I am upset with the Food network blender #18018 that i bought there in early December. i only used it 1-2 times a week. This past week the plastic collar broke. I did some research on the internet and found only bad reviews on this blender. Most of them broke after a few uses. I need to know what to do. I no longer have the receipt or the box. I also noticed that Kohl's no longer carries defective blender. I feel that an item that cost $60.00 should last longer. I need to know if there is anything I can do. please get back to me as soon as possible.
LuAnn Winemiller
I went into the Fleming Island Kohl's in Florida zip code 32003 on 11/17/12. I was shopping around looking for a pair of white trousers, and I finally found them with no assistance of your employees. This was fine but then as I was looking for my size, I noticed there wasn't my size, but the mannequin had the trousers I needed in the correct size. So I looked around for an employee to help me get the trousers off the mannequin. When I did finally find an employee, she stated that the size I needed wasn't the size on the mannequin and that I should get a larger size. I found this very offensive and asked for a manager when the employee got the manager, she smirked and told the manager that I wanted the size off of the mannequin and that I actually needed a larger size, this is when both the manager and employee laughed. I will not be going back to this kohl's, and I'm very disappointed in the company overall for employing such negative and unpleasant people. I am not one to typically complain or take my time to send a complaint in but this was uncalled for and I do not want other people to have to deal with these same things. Thank you for your time.
I received a call from a collection agency for Tina L. Williams, my maiden name They stated that I owed Kohl's $263.00 for an outstanding balance on a credit card account. This was a shock since I am and have been current with all my bills. I don't remember seeing any bill or correspondence from Kohl's for at least the last 2 years. The collection agency couldn't provide much information as to the nature of the charge and recommended that I call Kohl's. Kohl's also couldn't provide any information and referred me back to the collection agency. The collection agency then refused to show any statement itemizing the charge. So, after being treated as a criminal for trying to identify the debt, I am forced to pay the debt without any explanation as to why I owe this money. What a great racket! I take great pride in my responsibility and honesty to pay for what I purchase. All I wanted was someone to show me why they thought I owed the balance, and if valid, gladly pay the amount. Unfortunately, at Kohl's and Progressive Financial Services, there are no other possibilities other than being guilty of trying to steal and rip everybody off. I paid, not because someone from Kohl's or Progressive Financial Services courteously contacted me and explained that perhaps a bill fell through the cracks, but because of possible consequences to my credit record that I built up and take great pride in. I have no interest in shopping nor maintaining any relationship with a business that has no desire nor time to communicate with its customers and automatically assumes that its customers are trying to rip them off. Please make sure that my account is closed as I do not want you to profit from me with trumped up charges in the future.
Kohls was the number 1 store ever for customer satisfaction. My wife does a lot of shopping at Koels and we were always impressed by the attitude of all salespeople. Things have definitely changed. Koels must have a completely new policies. They have gone from number one for cuStomer satisfaction, to last. For some reason coupons always get to us late, usually already expired by the tIme we get them. Customer service would always allow us to use them anyway since we live so far out of town.....not anymore. Same with Koels "cash" if we were a few days late they would allow us to use it. Not anymore. They have gone to always please the customer to rude and just average. Very disappointing !!!!
I am a regular Koh's shopper and I have never had any complaints. I received a gift certificate and went to the store in Doylestown Pa. i bought some clothing and paid for it and when I got to the car realized the girl at the register had charged me too much for one of the sweaters. I had bought two exactly alike. The sign above the sweaters said they had been reduced. This was not a clearance rack, but all items below were the same price. I went back in the store and went to the register, but was told I would need to go to customer service.
I waited for quite a while and when it was my turn the women asked me my problem and I told her I had bought two sweaters exactly the same, but they had been different colors. This very grouchy lady said just the one was on sale. I asked her if she could come over with me and I would show her where they all were and she could see for herself. She would not and made a big scene and that I could not have the sweater for that price. I got my money back for the one sweater and I went back to the rack and there was a very sweet girl there. I asked her why they would not believe me that they were all the same, just different colors.
She said I was positively right and should not have been spoken to that way. My husband went back to customer service to show the woman the sign and she just told him she did not want to hear anything about it. I went back to the register and did buy the sweater. If this is the way the help treat the customers I might not be going to Kohl's anymore. It is not my personality to complain, but thought you should know who is treating people like this. She was an elderly woman and unfortunately I dd not get her name.
I purchased January 18, 2012 online with my Kohl's credit card a Dyson vaccum cleaner . I never received any Kohl's Cash incentive back because they said I submitted an order an an "unregistered guest" and will not honor any cash back incentive. A person would think that if they had a credit card by this store they would be considered to have an account and wouldn't have to order as a registered guest. This was only the second time I had ordered online at Kohl's and I did it the same way as I did the first time and received Kohl's cash back then, however, my first order amount wasn't as large as the vaccum amount. "Too much Kohl's cash to give back".
It appears to me that Kohl's doesn't want to do what their advertising appears to project. It also appears that they are using "bait and switch" tactics! I also am unable to check the status of my order because they said my password was wrong, so I changed it and now I'm blocked out of my account! I saved my money in order to buy this vaccum cleaner and did a lot of research to find the best buy. I thought I had found that at Kohl's because of their "Kohl's cash back offer", but it's looking like they don't stand up to their offers!
I returned 2 idems that I payed cash for why did i not get full price that i payed for them?I would like to have my lawyer look into this.This is not right.The idems where never worn and also tags still on them im pretty upset with your business!
I visited the Kohl's store in Brown Deer, Wisconsin. I bought a necklace for my daugher-in-law for Christmas. As I checked out, the cashier failed to enter the 20% discount I had coming. She was polite, but said she could not fix the problem, but would have to complete the sale and then call a manager to fix the problem. I agreed and she went ahead with the sale.
She then called the manager several times, with no response. I was left standing there, looking like an idiot. This is definitely a way to get out of giving the appropriate discount. I guess the manager didn't feel it was important enough to even respond. The store was not busy at all! I was the only person at the check out and there was only one cashier! What was the problem. Manager on break or what? Had to leave, as I had many things to get done before the day ended. Poor customer service to say the very least!
Judy Bonlender
We have been trying to buy products online - locked out of our account, could not get back in. All a nightmare, we could not complete a purchase we got an error. Tried to call them, on the phone for 50 minutes, in which universe does customer service keep you waiting for 50 minutes. This is ridiculous, I will NEVER Shop here again. Cheap prices but the website performance, phone service - all BAD BAD..
I recently went into our local Kohl's to shop for a new dress for work. I found a very cute dress by Jessica H- something. The tag had the dress marked at $14 and somewhere between the rack and the dressing room, the tag fell off. When I approached a sales associate, she kindly helped me locate another dress. We found another one in the same color for $52 and then another for $12 but in a different color.
She took me to a cash register to contact a manager about assisting me purchase the dress I wanted for the same price. Both the sales associate and the cashier had to call the manager four times before she finally and very slowly, taking almost 15 minutes, made her way to the register. As we tried to explain the situation, she continually interrupted and rudely declared that they were such drastically different prices due to the color. I have never in my life heard of that.
I've worked in many retail stores and managed an entire entertainment arena's merchandise department and that has never been an issue. Then she proceeds to pick at the price tag on the dress I brought to the front and while ripping off the sticker says that it was marked wrong. After all of this she continues to insinuate that we changed the tag to get a discount. That maybe my 16 year old sister tried to deliberately scam the company and put the wrong sticker on.
Then without another word walks off. I have never dealt with such a rude attitude and in a customer service position and as a manager at that! I was embarrased with other customers waiting in line behind me and for my sister and I being made out to be some theif of sorts. My mother owns a Kohl's charge card and she was furious when she found out.
We both love shopping at Kohl's and for the most part, the prices are nothing to be upset about but the treatment I received from a customer service "manager" is completely unnecessary and has left us all with a bad taste in our mouths. The sales associate and cashier were both friendly and apologized for her behavior and were reluctant to call her in the first place. I hope she doesn't treat all her employees and customers with the same attitude.
I am disappointed in Kohl's if this is the type of management staff that Kohl's hires and I will not be returning if that's what I can expect from a higher up.
They replied with a general apology and that someone would be contacting me shortly. That was 3 weeks ago, I still haven't heard anything. Had to submit another complaint, got another email but this time completely blank! It's insane and I've lost pretty much all respect for Kohl's. It's basically a K-mart with better commercials now.
i purchased dinner and lunch plates on 11/8/2011. i got to the register and paid with a $100. american express card, plus $30. Kohls cash, plus a $5.00 kohls card. The plates rang up at regular price and I told the girl that the plates were on sale. She in turn called for someone in houseware to check and that person returned a call saying the plates were not on sale. i bought the plates anyway. On 11/9/2011 i returned a defected plate and picked up another one and noticed the plates were on sale, so i went to customer service with my receipt and told them. they did make the return and the adjustment, however, she claims she had to put the money back on my american express card and said it would take 7 days before the money returned to my american express card.
Ultimately what has happened is that there is not more money on my kohls card, then there was the previous day. I used my american express card to SAVE money at Kohls. So even though i will ultimately get my money back on my american express card, she told me that i can't use my AE card to pay down my kohls card. So for something that was not my fault, it wound up costing me more. the purpose of me using my gift card, was not to have a higher kohl's balance. I don't understand why she just couldn't deduct the 30% sale from my kohls card. i'm very upset, i am not made of money!!!
I returned a blouse to the NewPhiladelphia store today. It was a gift so I had no reciept. Lady at service desk told me I could get $3.43 back OR the best thing for me would be go shopping and find something in the store with price tag of $45.00. I set out to do so. I looked for at least an hour and found nothing for $45.00. Finally I found a nice skillet for $49.99 thinking maybe I could pay the balance. A different lady at the service desk said I had to find something for $45.00. She was sure I might find something in the silver jewelry. She knew there was some $45.00 items there. It would be best if I found a Chaps items, but did not have to. THERE WERE NO CHAPS ITEMS IN THAT STORE FOR $45.00. I proceded to jewelry and a nice young lady helped me find a $45.00 pair of earrings. A 3rd lady at service desk now tells me this is a clearance item and she could give me $3.43.
First lady still standing there said we can do an even exchange. Then she changed her mind and agreed with lady #3 that I can only get $3.43 and NO even exchange. I have now wasted 2 hours and got nothing. I am furious. Why did they waste my time? Tell me this in the first place. I took the blouse , jammed it back in the bag and said "I will just take it to Good Will!!! They may never see me in this store again. My back is killing me and they did not need to waste 2 hours of my time looking for something and not keeping their end of the bargain. Sorry, buy I find this completely out of line.
DO NOT ever order online from Kohls. I placed my order on 11/29/12, my credit card was charged right away, after 3 days of the order still showing the same status I emailed the Company....no response...emailed again...no response. Finally on 12/5/12 after 20 minutes of holds and computers , finally spoke with a human being. The CSR explained that there was a "glitch" in their system which did not update some of the orders to show that they had shipped. She even went so far as to "READ" a memo which they received from Corporate regarding the problem. She kept re-assuring me the entire order had shipped out together from the same warehouse but due to the "Glitch" could not get a tracking number. Well guess what, I received an email the next day stating a shipping label was created 12/6/12, but it was for only 1 item. Later in the day another email stating a shipping label was created 12/6/12 for the other 7 items. The kicker... they then sent a 3rd email stating they cancelled an item. Each shipment was from a different facility!! Oh and by the way.. the items are going to arrive on 12/14/12!!! Which means now we have to pay extra in shipping costs to get these items to family members for the holidays!! How can a Company of this size take more than 1 week to process an order????? I had ordered from (6) other online companies both major chains and smaller store DAYS after ordering from Kohls...and have already received every item. REALLY 1 week to process an order!!! NO THANKS!!! I will take my business elsewhere !!
today in your store i saw a worker being cursed and yelled at by another worker. come to find out the worker doing all the yelling was telling whats going on in the other worker house. it was a nasty sight to see this how this people interact with one another. i also found out that the troublemaker does not like this person at all. this is personal. its an situation that happens each time this person come to work. if your company likes this kind treatment of their employees, consumers want to know.
I was shopping at Kohls on the eve of 3/30. The manager kept going around the store reminding the associated to get moving to avoid overtime. Then he kept announcing over the speaker to hurry and get in line. There was only 1 clerk and I was 4 back I'm line.
If he was going to be so insistent & get another clerk. Then he was going up and down repeatedly saying to hurry so everyone could get out of there and get be with their families.
All shoppers should have left their merchandise & walked out. Then he said he had an hours drive & wanted to get home to br withhis family. I'm a nurse- we work terrible hours & holidays.as do many other professionals. These things should have never been said in front of the customers. I don't want to know about his drive & have no pity for him.
The clerks were very nice & acted embarrssed with him. This was in Terre Haute, IN. Its too bad to let him ruin the store!. Thought you should know because if I encounter him again I will probably go elsewhere- where your business is wanted. He was rude & unprofessional.
I was returning a christmas gift i gave to my husband I did not have the reciept on hand, the associate how was helping me could not figure out how to adjust the credit to my kohls charge, it kept giving her a clearance price when i paid more for it, she asked a manager Ken for help, he was on the other side of the register, he then said "yea what do you want", she did not want to tell him the situation from where she was because she would have to speak loudly and there were several customers in line.
She asked him if he can come around to the register, he then turned and rolled his eyes, when he got close to her she tried explaining the situation he did not let her finish, kept inturrupting her, so I tried to explain, and he rudely asked me well where is the reciept, I then told him it is at home, I just want to exchange this for a more expensive item and am willing to pay the difference
I also mentioned to him about the advertisments of not having to have a reciept if i put it on my charge card, he then gave me attitude rolled his eyes, I asked him to stop being rude to me and he says he is rude to me because im being snippy with him, I then said the reason I reacted was due to his demeanor, and that is not how you are to treat customers he than said look ma'am im trying to help you.
I cant do anything and he starting tapping on his computer and says it wont let me see, see, see, I than looked at the associate who kept apologizing for his attitude and asked he what his name was and left.
This is a complaint. I purchased 5 Hanes shirts at the store in Menomonee Falls on May 5, 2013. When I got home, I looked at the receipt and noticed it wasn't the price on the sign. At this purchase, I used $50 worth of Fun Cash (that I let expire by accident) and a $10 card I received for my birthday. Anyways, I returned the 5 shirts to the store in Delafield. The customer service rep refused to refund me my Kohl's cash or give me an in-store credit because the lady at the Menomonee Falls location rung it up as a 'item markdown'. Not only was I disappointed but I was angry. Never have I've been treated this way and I love to shop at Kohls. So, I'm requesting that you return my Fun Cash to me. Please look at the receipts of my purchase and return. Purchase ID # 999-9494-8680-4073-9898-7469-5195. Return receipt 0207-0026-6637-8.
I paid off what I thought was my account only to find that the person who accepted my payment applied the funds to an account that was dismissed through bankruptsy over 5 years ago. I didn't even know about this account. I called to complain that they overcharged me and that is when I found that they could not find my payment.
When I complained about this, I was asked to fax over my payment information (which I did the very next day). The financial group who looked over my information found nothing amiss; but did not tell me why? I found out a month later, when still complaining, that I had inadvertantly applied the payment to a bankrupt account. When I explained that I did not, that whoever accepted my payment applied it to the wrong account.
I was told another inquiry would be completed with the same financial group. now I find out today (10/16/12) that Kohls will not listen to me any longer, does not care that I had no idea of this second account and that they are the ones that made the error. So now what do I do? I not only am responsible for paying off my account (again); but now I have all the extra fees because it took them 2 months to tell me they were not going to listen to me anymore.
A little while ago I called Kohl's to have my wife added to my card. They said that they would sent me a form to fill out and fax or mail back. Well needless to say, they sent to form I filled it out and faxed it back on July 2012 at 1-888-246-0001 like it says to one the form. On October 10, 2012 after not hearing anything I called and they stated that they never received the form that at that time they were having faxing issues, (not my problem) so I faxed it again for the second time and kept to confirmation number of the fax this time. After not hearing anything again, I told my wife to go to the store, as she did. She presented to Kohls customer service with took both sheets showing that we faxed.
My wife explained to the customer service lady that she needed to purchase a few items and wanted to know if there would be a problem. My wife showed the lady the form that we had faxed several times. The service lady, stated she never seen a form like this and called Kohls. While on the phone with Kohls the customer service lady stated that they never received our faxes, and that she had no idea why, however that they would give my wife a 1 day pass to use in the store and that we my wife gets home she should have me Sean McMullen call Kohls and seeing that you had issues they would be able to process my request over the phone by asking a few simply questions. Well needless to say I called Kohls and I got talked to a customer service rep by the name of Rob.
He looked up my account and asked me a few questions and I then asked that he speak with my wife, considering she was the one that spoke to the Kohls customer service lady at Kohls and over the phone. I just wanted her to tell the rep, Robert what she was told to have me do. Which at this point I don''t care because I will be cancelling my account. I asked to speak to his supervisor, he put me on hold and then hung up on me
I have never experience anything like this in my life with a credit card company. Kohls you lost a loyal, spending customer as well as some family members and friends. Thank you, but we will be taking our money somewhere else. And as for your Rep Robert, you should invest on some customer service training for him, because he did all but swear at me over the phone.
I was shopping at the store located at Bay Parkway Brooklyn,NY on Dec.28,2011. The mananger of the store did not honor my 15% of coupon when I used my Kohls charge for my purchase. I had purchased two pairs of gloves,3 Kohls Cares books and 2 kohls care stuffed animals. I also had a $20 kohls cash coupon as well. My Kohls cash was applied, which only $19.20 came off because it can't be used for the purchase of Kohls Cares items. The cost of the two gloves came out to be a total of $19.20. I said to the mananger that the 15% didn't come off. He said he needed to void the entire order so that the 15% could be applied.
So I waited while the order was voided and then rung up again. Well the total did not change from the first time it was rung up. I again addressed this to the mananger and he proceeded to tell me that I received one of the stuffed animals for free. This was ridiculous because I had 7 items and that's what was exactly on my receipt. There was no minus of any item cost on my receipt. When I was showing him the receipt he then said that I received 15% off the gloves because it can not be used for Kohls Cares items.
Again, this is ridiculous because it was not on the receipt. In fact, as I stated before the total amount was no different then the first time the items were rung up. At this point it was infantile,and I was just too disgusted to continue to explain to this manager. In other words, I paid more then I should have. I didn't even get credit for the remaining $0.80. I know that it's not a lot of money that I am speaking about, but in today's economy every bit counts. I want to officially report this manager to his superiors. He was incompetent, unaccommodating, and argumentative.
I don't know his name but I can describe him and the time he was working at the store. He is an Africian American male about 5"10 and pudgy. He was working the night of Dec.28,2011 until closing. Before this I have never had a problem shopping in Kohls. I had always respected the kind of personnel that this store had employed. Everyone that I had come in contact with prior to this was compentent,polite,and very accommdating Howerver,I no longer feel that way. I am an advit shopper at Kohls,but if this kind of treatment happens again I will only do my shopping at Walmart.
recently shopped at Kohl's and this is not the first time I have been totally confused..they place there sales signs on racks that are not actually on sale..but below the item and confuses people..I thought one item was on sale when it was actually the item above it..I wasn't the only shopper..noticed the lady in the next aisle had the same problem..the item that was actually on sale had a bar in which the sign could be put on..but no it was on the item below ...don't know why they do this..but it is time wasting and a pain in the ****, working in retail for 27 years and have never figured out why they can't get the problem fixed...
I do love the store..but this is very frustrating to say the least..especially when you have spent hours looking and thought you had what you needed...
Cancel my card cause I will never shop your store again. Just the way you handle your credit card customers when it concerns late payments is absurd. I made the biggest mistake in getting a credit card thru you. The damage is done....better off without your piddly card. All for a credit line of $100.00. Boo. I have never been harassed as I have been by a department store as I have with Kohl's. 20-30 calls a day. Dang shame I have to put my phone on silent or reject calls. My boss is so pleased that my phone rings all day long while I am at work. So much for emergency calls only at work. Your emergency.....my $100.00 dollar credit account. Kiss my @ss Kohl's!
I have been a loyal customer to Kohl's for quite a few years. I signed up last year for a Kohls department store card, which I used during Christmas season. After the holidays I started making small payments to Kohls to pay off the card. However, I have had to be out of work since the end of July due to having surgery. Yes, my account is past due. I have been trying to make small payments. However, Kohls has been calling me incessantly about my account, and it is making me very upset as is my husband. I have tried explaining my situation to whoever calls, which I have spoken to several people about. I am tired of repeating my story over and over to different. Why don't they take notes, or take my situation into consideration. The phone calls start before 8:30 in the morning, and don't end until about 8:30 at night. I don't need people calling my house 7 or 8 times a day. This is getting more than annoying. I have stopped answering their calls because I have nothing else to tell them at this time. As soon as I start back to work I will make a concerted effort to pay off my card. In the mean time, the phone calls need to stop. This is bordering on harrassment and I am about ready to contact the better business bureau. How many times do I have to reexplain myself? I don't feel like anyone is listening to me. I don't need phone calls before 8:30 in the morning.
Please do something about this. It makes me feel like cutting up my card and never using it again and never shopping at Kohls again because of this constant phone calling.
I picked a number and stood waiting for over 20 minutes to purchase a gift card. When my number was picket the supervisor would not allow me to purchase the card un less I bought jewelry. There was no sign advising this when i got in line. The woman ahead of me purchased an item outside of the dept with no issues. The red headed female supervisor was very rude to me and after i asked for the store manager she said FINE ring him up over there.
I then decided I WILL NEVER shop at Kohls again and neither will my wife or family. This was a horrible experience. And i will take my business elsewhere . I feel that the only way to get back at these big box stores is to complain and then never come back. My purchases of gift cards was not small. I ended up,purchasing them from your competetor who was extremely courteous. I will also tell my friends and my clients about my experience at Kohs in meridian Idaho
I purchased an online order on Christmas Day, to take advantage of the sale. I also had $50 in kohls cash for the purchase. When my order didn't arrive, I contacted customer service. They told me that Fed Ex had lost it, and the $ would be credited back to my account in a couple of weeks.
I replied that I wanted my order, that most of the items were not available any longer. Customer service has told me to re-order the items (which aren't available, so I can't) and they'll "adjust the price"--which is not possible, since I can't order the items.
SO...I wasted my time on the Christmas sale, AND am out $50 in kohls cash. I wouldn't have bought some of the items that earned me the cash if I'd known I couldn't use it, so I've been doubly screwed.
I've asked them to track my package that Fed Ex "lost", and heard no reply. I'm assuming Kohls will profit by Fed Ex reimbursing them for the merchandise. So, they've taken $50 kohls cash from me, plus a settlement from Fed Ex... pretty good deal for Kohls.
I'm absolutely disgusted with the customer service regarding this issue.
I was very surprised to find that you are following in the footsteps of J.C. Penny and taking back the coupon reduction when the purchase totals way over what the coupon requires. I purchased aprox $160 worth of clothing and used two $10 cash coupons. One of the items was not hemmed properly and the side seams were not stitched properly. I returned the pants and the matching top and should have received credit in the amount of $ 42.00 plus tax. However, even though the total spent was still close to $100, your new way of doing things took back one of the $10 cash coupons that I earned and refunded only $32.00 plus tax. You would have been better off to phase out the program rather than change the rules after customers have purchased goods and been promised cash reductions on future purchases that totaled at least $10 per coupon used. Penny's did the same thing with their promised reductions and look where they are now. Hopefuly customers will realize the should use their remaining coupons on items that total only the amount of the coupon so they are utilizing the full value of the coupon. Or they may decide to shop somewhere else.
I was trying to look for a jacket at the newly remodeled Huber Heights OH store. Someone was sweeping and the sweeper noise was loud. You COULD get past that. I noticed the aisles were narrower in some areas than before. When the store first opened, the aisles were so tight, wheelchairs could not get around well. Then they fixed that problem and here it is again.
But the biggest complaint for me was to dodge the cords laying all over the floor. I tripped over one that had risen a little bit off the floor. There are no mirrors, so I went to find one. There it was on a post--but a large trash can about 5' high and loaded with cleaning stuff was in the way of the mirror.
I asked a lady if they HAD to clean during shopping hours. She said, " Yes, we keep the store very clean." When I mentioned the cords all over the floor, lack of mirrors and trash barrels in the way, she said that is just the way it is.
I gave her my 15% discount coupons one for now and one for the future weeks back and told her I was DONE with Kohl's. She didn't care.
Have feedback for Kohl's?
Thanks for your feedback!
Sorry. Please try again later!