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Write for Us Kohl's Complaints Continued... (Page 5)
349+ reviews added so far. Upset? Call Kohl's corporate: 262-703-7000No Reviews
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I submitted an order over kohls.com. 10 items ordered, 5 needed to be returned. Called and reported that the return mailing slip was missing from the invoice. After 45 minutes, rep. said that she would have UPS come and get the item. I immediately packed up and set on front porch. Two days later, package still there. Called again. After 30 mins, rep. said that UPS didn't pick up item because I hadn't answered the phone to ensure that it was on porch. Explained no one called, but he said no worries, he would resubmit and they would pick up either Friday or Monday. Today is Monday. No pick-up. Called customer service, was told UPS would be coming. She couldn't find any information, but was sure they would be there. When asked when, she said UPS would email when they got the item. Explained I have never received anything from UPS and didn't think this was right. Asked for manager, declined. 30 minutes later, called back, rep. on phone said I couldn't return items; 7 days had passed. Explained I had been on phone for over hours over the last week and needed someone to take care of this. Asked for manager. After 40 minutes on hold, hung up. I spend over $1000 year at Kohl's. Never shopping there again.
I received an email stating that I had $10 Kohl's Cash. I checked my Kohl's app, and was given a message stating that I had been locked out. I called in, and finally managed to navigate through your inefficient phone system to reach "Terry". I explained the us due, gave him the information headed for, and was told there was no email associated with that account,seven though I just got two emails to that email address today. Then he realized he had put my name and email in incorrectly, because he could barely speak English. He put me on hold repeatedly, and finally I asked for a customer service supervisor. He said "No, I am resolving your issue". After several more minutes, more holds and again being told there was no email, I again asked for a supervisor and was told there was not one there. I hung up, and called back five minutes later. I got agent Amanda, who determined that there were two accounts that were not synced. She synced them, cleared up the email problem and explained that because of high volume my Kohl's cash would show up in my wallet in a day or two. Five minutes, vs twenty. You need to move your call centers to the States, or hire people who can understand English. It is VERY frustrating to repeat the same information over and over to people who just don't get it, and do not know how to do their job.
I can not understand why people even order Kohl's online. I recently made a two item purchase from Kohl's and both items were defective, My mirror has a chip on the glass and my photo screen which was $249 looks like it came from a garage sale. The screws were stripped and pulled apart and where the screws are the wood is cracked in two places (2 inch cracks). $249? I will not return these items but I will probably NEVER order online again and hopefully you can help with a little credit to my bill. The screen is really to heavy and bulky for me to return. Not a happy Kohl's customer. (I can send you a picture if you want to see the damage).
On April 11 at 12.21 p.m. I was shopping Koh'ls with 2 friends. I proceeded to checkout along with them. My coupon had expired, and I asked the young boy if he had a coupon to help us out. Of course he said no. When I got home I told my daughter and another friend about this and they both said how they were always given a 15% discount if no coupons at the time. I had only spent $37.06 but both my friends spent over $60.00 each. I wonder if we had gone to another cashier if we would've saved some money. He was not the nicest and I did not receive the bar code coupon with your email address, maybe because he didn't want me to reply.
My ID# on my sales receipt is 999=9588-7841-9991-8777-6380 Is it up to the discretion of each cashier to give discounts or was he unfamiliar or just not a nice employee. I shop Kohl's all the time and found him to be rude.
I bought a pair of sunglasses that never made it in the bag. I called the store that I bought the sunglasses from and the lady I was talking to said that she would check the cameras and then get back to me. I have yet to receive a call from Kohl's and it's been weeks. I have the receipt and I would like to get the sunglasses that I bought or I would like my money back and a gift for gong through all of this trouble. If I am not satisfied with the results I will simply never shop at your store again. I make a lot of money and I buy at least two dresses every month. I liked some of your merchandise and we spend well over $100 on our last trip; it very well could have been the last oneI will not contact Kohl's again about this matter. If it is not resolved I will be contacting the BBB. Thank you for your time and consideration.
First I would like to say I am a loyal customer of Kohl's and shop there frequently. On Saturday the 18th I purchased a dress for my daughter for a honors banquet that would be held on April 22. When I got home to get her ready I had found that the ink thing that they put on clothes had been left on. In a mad dash I had to drive an hour to your closest store to have it removed. This in turn made my daughter late for her banquet that she was so looking forward to going to and almost didn't get to wear her new dress.Though I do know mistakes happen this isn't the first time that this has happened in your store. I did call customer service who basically told me what I already knew which was to drive an hr there to have it removed. Like I said earlier I am a loyal customer and do like your reasonable prices expecially with two younger children. Just very dissatisfied that this has happened more than once at your store.
I went into Kohls department store in Grandville, MI (Rivertown Crossing Mall) and the lady who worked April 11, 2015 between 5:00pm and 5:30pm at the customer service desk for returns is prejudice.
I had stood in line and a Caucasian family walked up behind me and she told the person behind me that she's helping them. So my grand daughter who is 8 years old had to see her actions. When she finished with the customer who were standing behind me, she would not help me she continue to straighten up items behind the counter. I continue to stand in line with my grand daughter. We stood there until another family came behind us and then she says I will help the person whom next.
By that time I'm heated and my grand daughter is telling me its because we black the white lady wont help us, she aint right. When I do come to the counter I do not give her eye contact I told her I'm returning and want my money with base in my voice, and when she gives me my receipt I took it out of her hand to indicated to her by my behavior I did not like the way she treated me in front of my young grand daughter. I would never go back into that store knowing she work there I do not support. I give Kohl's a 0-zero if possible for having people who has a problem with African Americans and treat me like --- and shows their behavior in front of a young 8 year old who has to see that kind of behavior. I hate people who are racist and show it. Kids pick up on adult behavior and thank God she knows what's right and wrong and your customer service behavior is wrong from a 8 year old child.
Then you had one customer service person seen me standing in line and just left and went on break. But that's how you run your business don't satisfy or help the customers before going on break leave them standing for 20 minutes or until someone who is not racist willing to help a African American person. But nope your customer service representative will call the person who is not black to come in front of the black person and take their poor time with them as if they the only one at the counter and then when finish with the customer ignore us. I'm very upset at your representative and the employer you hired. Like I said it will take years before I go back into that store and I hope she quits or be fired before I spend another $1 in Kohl's store. Cutting my credit card up.
I just e-mailed you on the aerosole sandals that you can only get on line. Found them at Penny's and they are not just on line and for $39.99. Much less than yours and no shipping charges. You can look on line if you would like. I will be going to Penny's sometime this week. They are the A2 Aerosoles Wiplomacy slide wedge sandals. At least I will know if they fit and feel good on my feet and for less money. I am glad I looked.
This is not really a complaint but it is. I am looking at the A2 Aerosoles Wiplomacy Slide Wedge Sandals for awhile and I relay like them. I have problems with my feet and I always need to try them on. Why can't you have them in the store so I can try on? They are only bought on line and if they don't fit it is such a hassle returning, etc. Shoes are meant to be tried on. I will have to check with other stores to get a pair of sandals because its just not good for me to buy something that I have no idea if its going to be good on my feet. I have noticed in your Champaign store you shoe department has gone Downhill Badly!!! I am so unimpressed and my sister and friend were with me and they agreed. They say they go elsewhere to get there shoes anymore. I really like those shoes but I WILL go elsewhere if I cannot try them on. Thank you for your time.
Went in to buy a few items with my 30% coupon checking out handed the cashier my coupon and she told me it was expired. I couldn't believe that I had the date wrong and told her I see 4-4 as the date, she said oh I'm sorry that is the wrong date it's the one inside Really now I shop a lot at the store I missed it by one day, asked the store manager to honor it seeing the date I checked should have stated it clearly it was for another offer, No I was told that the prices were now changed back to reflect regular savings. Hum? Do I get this right khols lost a good sale 2 pares of 80.00 sneakers and shorts and four tee shirts. I'm guessing a 200 plus sale with a savings of 30% Khols got neither and Me a bad taste in my mouth too bad enjoyed shopping there!
I went to kohls this evening with my kohls cash to make a purchase. I had a coupon, kohls cash, and a discount coupon. I was told I couldn't use the coupon, ok. Then I handed the cashier my gift card that I have 62.00 on. She said I needed to use my charge card to get the 20 percent savings. I said I don't want to charge and I handed her the gift card again. She got angry and demanded I give her my charge card. I cursed at her and left without any of the items. I lost my 10.00 kohls cash due to a cashier that was rude. I have never had any problems at kohls before. I could not believe this happened
For the last payment attemps something changed on my kohl's account which is no longer allowing me to make online payments using my checking account via mykholscharge account. It seems as making payments from mykholscharge has changed slightly , and your database needs to be updated. I spoke to Gabriele I.D.#2058 on 3/26/2015 @about 11:00a.m. est, but she was not knowledgeable or willing to help me find a way to get my problem fixed by someone else. I explained to her about the problem I was having making the payment and that it would be affecting my credit and all she was concerned about was having me pay with another form of payment. I told her to please log the call, and she stated she did under ticket #5330. I just want to continue using my checking account # that I have used for the last 6 years . Now my payments are now being late and something needs to be done to fix this, when I spoke to Gabriele, she told me that there was no way to fix this issue, her answer is unacceptable.... I need this problem fix, so please help or direct me to who in your company can fix this?
I just had an awful experience with Khol's credit card service. I accidentally made two payments within the same billing cycle which cleared from my account. I called to inquire about getting my money back and was told that since it cleared my account there was no way to refund me my money. I was not very happy knowing that I have balanced my checkbook accordingly to cover the spread of all my bills with not much left over. I explained to the representative and the supervisor on duty that I need the credit back so I can pay the rest of my bills. The response that I got was they were sorry, but I am not able to get my money back. The rep. told me that I should be glad that I payed extra for the month because I am paying my bill down faster. Really?!, but how can I pay my other bills if I allow Khol's to take my money? The supervisor told that if I request for the money back I would be charged a returned check fee of $25 on top of the fact that my payment does not go towards the next billing cycle. This is a load of crap!
I asked for her bosses name so I could file a complaint or at least a different number for customer complaints. She instead gave me an address to write to a P.O. Box. I am very disappointed that this is how Khol's handles issues. This is very sneaky and untrustworthy actions to me. There is not even an email address you can write to and at least walk away with the satisfaction that you know someone should read this complaint. I am NEVER shopping at Khols and telling others my negative experience with them. I would rate their process a 0. I am not a happy customer and their customer service is extremely poor.
Why cant I use my Kohls cash after date? STOP giving out the Kohls cash if you only have a week to use it. I did my shopping and now gave me $40 cash and $30 on line which I did not receive! I think you need to refund me the cash or allow everyone to use the Kohls cash within the month. Its a Joke..
I called on 3/19/15 to ask why I was charged $25 for a late fee. The person told me I didn't pay on my due date of 3/14/15. I explained that I didn't realize that I missed the payment. I said I had never missed a payment (in full) and asked if the $25 could be deleted. She said no--that I was late and that was the price. I have a friend who was surprised that it wasn't removed because she had missed payments on time a few times and always had the penalty cost removed. That's few times vs. once. She, I do not know her name, was very cold and not friendly. I've always had very good contact with your office people and store clerks and it has always been my favorite place to shop.
I received a belt for Christmas my husband bought at Kohl's. He paid cash. The sticker price was $28. The belt had silver trim which after less than 10 times wearing the trim was coming off, poor quality merchandise. Took to Kohl's on Havana in Aurora, CO to exchange today. The same belt was not available in my size. Found a belt for $30 I liked and went to customer service. Was told without a receipt, which I didn't keep because I didn't expect it fall apart in 2 months I was told I could only receive a $6 credit even though the exact same belt is not on clearance and not selling fort that price. I was also told I could not pay the $2 difference, I had to get another $28 belt or settle for $6. I didn't like any of the $28 belts but took one anyway.
I asked if there was a 800 number I could call, was given the credit card number. After 15 minutes on the phone with them was told nothing could be done since it wasn't purchased on my credit card and that there was no other number to call. I informed him that I did not think every person in the world has a Kohl's credit card and if you pay in cash there is no one you can speak to? He did give me corporates number finally whom I fully intend to call. I have been a long time Kohl's customer, I do have a credit card, and have spent thousands of dollars over the years there. I wouldn't expect a belt to fall apart so fast to begin with, went out of my way today to try to get a new belt that I like, which now I have a ugly $28 belt, and spent my time calling and writing and I'm really upset. You may be losing a long time customer. If they had let me buy the $30 belt I would of been satisfied. It's not my fault the other one was a piece of junk! In my opinion they should of just let me trade.
How dare you...send an email to qualify for 100 dollar credit card but must answer a few simple questions? Too much personal information that I bailed out well before the end. Within minutes I was hammered with a slew of unwanted emails from companies based on the damn information your questionnaire required to complete the survey. Do me a favor...cancel my Kohl's card and I'll take my business to Walmart across the street.
Would not even give one star but did not have a option for no stars.My Daughter and I both are Kohls card holders,and we buy often at kohls.I buy most of my Grand Babys clothes at the Anderson,S.C store.My daughter went in store to buy some things for her baby and she was followed around the store like a criminal.She asked for a Manager and the staff in the store claimed they did not know his name,Finally the Mananger was called and he denied that they were followed around the store but quickly changed his mind when he found out from one of his on staff that it was true.Some guy even said we should call police, my daughter said you should so I can prove harrassment from this store. This is no way to treat people so I hope other people will read this and respond,because the manangement and staff at the Anderson S.C store should all be replaced with people who know how to treat people.This happened in front of other customers so we do have witnesses to this horrible sterotyping. Something needs to be done about this store.!!!!
First I need to explain the reason for the delay of my complaint. My husband has been diagnosed with stage 4 terminal cancer. Therefore I'm sure you can understand our lives have not been the same since then. On the day of the 26th day 02 month 2012 I returned a diamond pendant at the value of $789.00. This piece of jewelry had been found in it's original wooden box in a dumpster. A local dumpster diver had come across it through out his daily routine. I purchased the necklace from him for $60.00. His asking price was $100.00'
I was compelled to find the owner of this beautiful piece of jewelry. On the day entered above is the day I entered your department store in Ranch San Diego, California. I spoke with the jewelry dept. manager Agnes and she told me that they would investigate to see if they could locate the purchaser. If the owner had been found that (would have been fabulous) I would be notified, and if not I was to call in 15 days to check the status of the corporate decision made.
She handed me a receipt with an 800# to call and follow directions. I live in Jamul Ca. 91935 which is surrounded by the Cleveland National forest. Our reception up in these mountains is less than to be desired. My husband has been diagnosed with stage 4 terminal cancer at the age of 52 he and I are on a very very low based income and really could not afford the set back of a mere $60.00. However when you are fighting the government (SSA) and with the monthly income of $592.00 $60.00 is alot.
I in he past have sent by US mail a letter to the headquarters with no response. These are the numbers on the receipt starting with the 800-837-0302, the date of receipt 02/26/2012, the 12 digit #734815726494, the remaining no.#s were on the bottom of the receipt 0067 / 0060???. The 12 digit # starting with 734 may have been 735. The receipt is no longer visible therefore one or two of these no.#s may have been transposed or to blurry to see.
However there has to be some type of record that pertains to my statement. Also the manager had estimated the amount of either a credit voucher or refund of $398.00. I am hoping to hear from you very soon and appreciate your time.
Sincerely Doreen L. Flores.
I made my Kohl's payment by my credit card and the clerk charged my credit twice for the same sum of approximately $450. I spoke with several managers more than one dozen times over the past three weeks requesting a credit reimbursement to my card, but they create various excuses about why this doesn't occur--especially pressing me to leave the balance of my Kohl's card. Given the irresponsible behaviors of the management and their poor follow through I am proceeding to report Kohl's to the Better Business Bureau and the District Attorney's Office for unfair business practices.
I purchased a pair of Lee Jeans at your store in Auburn, Al. I wore them a couple of times but they seemed to be extra large for the size I purchased. Now I have purchased several Lee Jeans and paid top dollar for them before. Well I happen to be in Newnan, Ga. and was at your store there. When I attempted to just swap the jeans the check out girls would not allow me to do so because she said they were not the same jeans and the ones that I picked out cost more. Well they came off the same table that I had brought before down at Auburn. May I commend your store at Auburn Tiger Town, it is great. They really stand behind their product but Newman would not swat them for me, so I had to get a refund even though the pants were seconds. Remember I am a loyal customer and paid my bill in a timely manner, but I will not shop at the Newnan store again. Khols in Tiger Town is the one for me.
To Whom It Concerns: I love shopping at our local Kohl's in Niles, Ohio except for one thing....the temperature in that store is too high!!. It is so uncomfortablly hot in that store beginning around the end of August (guessing when the heat is turned on) and on until summer (when A/C comes on) that I have had to leave before I wanted to because I felt sick from being overheated. I have complained a few times at the register and have gotten the same response....."we hear that all of the time."
The last time I was there, I mentioned it to the clerk, who said the same thing in response, and I told her I was surprised nothing was being done about it. She told me that it most likely was because the complaints never went further than that store and never got to corporate. That is why I am sending this complaint to you. You have to be losing business at this store because it is so hot in there during the fall and winter months that no one can stand it. I have seen people wiping sweat off of their faces while shopping in there. It is also foolish to spend so much money on overheating the place. I hope that you will look into this because I am tired of having to cut my shopping short due to the store temperature.
I was shopping at Kohl's store #303 in Greensboro, NC, and everything was fine accept for the management. They were constantly on the intercom calling for help here or there. Then one time, a woman got on the intercom and said "OK PEOPLE, WE ARE NOT GETTING THIS RIGHT", WE HAVE TO DO BETTER THAN THIS". It was an aweful experience. When I went to check out, I saw 2 people standing by the cash registers carrying clipboards and a microphone/headset. They were greeting people, but there body language was hateful (I can only assume they were the managers). I felt so bad for the cashiers. You could tell that they were under the gun, and doing the best they could. There was not a big crowd at the Kohl's store, and if everyday is like the day I went, there will never be a crowd at the Kohl's store.
My son and I visited the Danville store for the first time and spent money out of pocket and had lots of fun. The male salesperson in cologne and perfumes was really nice. No problem with customer service at all. We went back a second time and applied for a kohls credit card also spending money out of pocket. We were approved.
We were very excited and went back the third time to shop. I found a blouse, jeans and earings. I recognized one of the employees and she helped me match my outfit. I got to the register and a different person rang me up. I was under the impression that I had enough money on my charge to pay for the complete outfit. I was very embarrassed because I only had enough to buy the blouse. I went home and got on my computer and did a complimentary survey. The lady sent me out a new credit card with a $300.00 on it. I called and activated the card immediately and was very excited.
My son and I were in a car accident and I was very upset and needed some me time. So I went to kohls to get the rest of my outfit with the $300.00 credit. I was skeptical because of the last time I was there. So I went to the courtesy phone to verify the information. everything was a go. The card was activated with the $300.00 on it. I ended up shopping for at least 2 hours. When I got to the register they said I didn't have enough on the card. I was so embarrassed and upset. My time is worth something. I am not happy with any of this.
I didn't care for the was I was treated at the register either. I want my gas money reimbursed to and from the store as well as the 2 hours I spent wasting my time shopping there, as well as the original $300.00 credit I was promised. A non trusting customer.
Back in July 2011 I opened a Kohl's credit card account at one of their registers after making a purchase and received a temporary use receipt with my credit card number on it. After a couple of weeks the receipt had expired. After one month, I still had not received my permanent credit card nor a bill. I called the customer service number at Kohl's (888-814-3555) and this rep with an indian accent told me sometimes it takes longer to receive the card, and to wait a little longer.
Sounded to me like he didn't want to do any work to investigate what the problem might be. Well, it is now mid-September 2011 and still no permanent credit card or bill. Late last night I received a voicemail message on my phone telling me to "Call Kohl's at 888-814-3555." The recording repeated that message at least 5 times and very loud and rude, I may add. This morning I called to find out they were calling about my missed payment from the same 888-814-3555 phone number.
I told the phone rep about my call to them in July but she didn't seem to care and told me if I didn't pay before the 22nd it would reflect badly on my credit rating. I'm going to Kohl's store tonight, paying the balance, and closing my account. (That's a joke - - since I didn't even receive the card yet.) I want NOTHING to do with them anymore. They can stuff their coupons. The problems aren't worth any savings. I suggest you do the same.
How is it that now when you return a product, earned and then used the earned Kohls Cash from that purchase you do not get a credit for the amount you paid for the product. In the past it was that you would be offered a merchandise credit for the amount you paid for the product to use only in their store if Kohls cash was earned and used, this would then mean you would be spending that same amount of money in a Kohls store therefore putting the money back into the store. They have many new policies that I along with many friends that shop there were unaware of and a little angry with these as well as surprised.
We returned a Hallmark Christmas ornament that did not work.We used our Kohl's credit card and a ten dollar Kohl's cash to purchase it with.When we returned it on 12/11/2012 at Kohl's in Stow,Ohio,where we purchased it,we were credited $9.95 on our charge card and told they couldn't give us back our $10.00 Kohl's cash.We wanted to exchange the ornament,but there were none there,so we just had no choice but to return it.
It was not our fault it was not working and feel that we shouldn't have lost our Kohl's cash because what we had purchased was faulty.We do a lot of shopping at Kohl's and have always been with the quality of merchandise we have purchased.We feel that to not give us back our Kohl's cash is kind of like a slap in the face because we returned a broken ornament. Thank you for your time on this matter,Kathy Hall
just spent over an hour at kohls with my daughter shopping we had a large cart of things to buy. when I went to pay for it and was using my 30% coupon they mailed to my house they told me I had to put it on the kohls credit card. well the card is in my husbads name and i didnt have it on me. I was trying to pay with cash money and the store wouldnt take it. I cant beleave that kohls would not take 115 dollas in CASH MONEY. So they turned down a sale just because I wanted to pay with cash.
My fiance' and I come to kohl's maybe once a month on average, sometimes separately, and every single time we visit kohl's we are intolerantly badgered about opening a kohl's card! I said NO the first 3x stop harassing me! Today was the last draw; I felt insulted and agitated. I just came to look for christmas gift ideas and I was pestered for 5 minutes about the discounts, etc. I know what it is and if I want it I'll say yes at the register; if not, leave me alone about it!
At a hotel last weekend our vehicle along with 7 others in the parking lot were broken into. We had merchandise taken that was purchased on our Kohls charge as well as on American Express. While American Express offers a purchase protection plan free of charge and we our card is being credited, Kohls does not. Although the 5 representatives I spoke to at Kohls were all very nice, none could offer any type of compensation other that 30% off a re-purchase, which I often get anyway. When I was asked what I wanted and I suggested a gift card in any amount, I was told they could not do that.
I have been a MVC Kohls customer for 8 years. Because I love Kohls merchandise and prices, I will continue to shop at Kohls, but it will now be much less often. I was in your Kohls store located in Port orange yesterday and was about to make a purchase. I thought gee, I don't have a charge card so maybe with all the bargains going on I should get one. I have excellent credit and never, never, before in my life have I been denied a credit card. I was shocked and put out. I was holding up a line and everyone around me was aware of my problem. How embarrassing! Why in the world didn't they just send me to the office to take care of the matter insead of leaving me in that line with everyone getting backed up and getting angry at me for holding up that line.
After I made the purchase and was denied I tried to get answers as to why and no one could help me. I went to the service desk and they let me use their phone with a direct line to the main service department. They couldn't help me either. I was told someone would contact me within a few days. That is not what I wanted to hear......So I returned my merchandise, told them to forget my application for a charge card and don't bother me again. I do not like giving out personal data when it is going to sit in some bank station on some computer where who knows what will happen to it. But I do want an answer as to why I was denied and I don't want to wait for some stupid mail letter.
I purchased some shoes for my son for school and I never recieved them nor had i recieved an email or phone call that thery were not shipped and there was a problem . But the money was taken off my credit card. I called a day after the date that i was to have recieve the shoes and was told there was an ERROR IN SHIPPING and that i could reorder them and get the same 20% off . Well of course the shoes are no longer available. And my son is sneaking his sisters shoes to wear to school because his have not came and will not be coming . In the mean time I have to break up the sibbling rivary over shoes and take my son back to KOHLS to pick out another pair . That is such an inconvience and disappointing to my child .
I just returned from Christmas shopping, exclusively done at Kohl's this year. I forget to ask for gift receipts. I did not remember until I was home. I think your employees should automatically ask a customer if she needs gift receipts, especially during the holiday shopping season. Please consider having your employees do so. Also, if a person makes a return using a gift receipt, Kohl's knows exactly what was paid for the item and should give the customer a choice of a in-store credit, refund to credit card, or cash, if original purchase was paid in cash. I send presents purchased at Kohl's to family members in other cities. I want them to be able to return items for cash or credit card reimbursement. My teenage grandkids like gifts from Tilly's. I no longer shop there, because of a similar policy.
I bought a glass Christmas tree ornament and it was not wrapped in paper or double wrapped in plastic..just tossed in bag. It rolled on the seat of the car on the way home and we got home to find it broken.
After submitting check for payment, the associate said he needed an authorization number to complete transaction. He was confused, saying he never had to do this again and asked another associate for help. She (claims to be manager) said they have too much check fraud and randomly check people out for fraud. It took 20 minutes to complete. The associate made a phone call and kept spelling my name, saying my address, drivers number out loud several times in front of a long line of customers. I felt humiliated. The "manager" ignored my plight and when I told her how I felt, she ignored me (Jamie was her name) Then I had to give another piece of ID and had to watch the assoicate comparing my drivers license photo against my employee ID photo. After leaving the store almost in tears, I called the customer service desk. The woman said that Kohls does not do authorization for checks. Then I spoke to the store manager who said that they do and that she was sorry but that is their policy. I will never shop at Kohls again. They obviously do not care about losing a customer and have no respect for the privacy of their customers.
I purchased a mattress topper from Kohls (via kohls.com) about two months ago. In that short period of time it started to sag and lose its shape even though I am a "lightweight," so to speak. I had charged the entire amount of the purchase on my VISA card as I've occasionally had problems using my Kohls charge card online. When I went to return the item today, they deducted $30 from the amount refunded because, they said, I had subsequently been given $30 of Kohls Cash which I had "spent." Of course I spent it!... but not ON the purchase of the mattress topper. I was not trying to scam the system in order to get "free" cash to spend at Kohls but, having been given the coupon i used it to buy a few rather useless items as it was time-limited, and so was I! I didn't save the receipt for the items because I knew they couldn't be returned as they'd been "purchased" with a coupon.
Seems to me since I bought the mattress topper in good faith and it failed as a product within a very short period of time, that I should have been refunded the full purchase price. Thank you.
have been a Kohls department customer since this store came into my neighbnorhodd 8 to 10 years ago and have always had good experiences. I bought two watches for my parenst for christmas and haver paternized your store for many years. I went to the website this week and saw codes that instructed me to take to the cashier for an extra 15 percent off of my purchase and the code was good until 1/28/2012. The casher seemed open to accept the discount and that is when assistant store manager Mary walked up. Mary said flatly no; she would not take the coupon as I had to have a scannable coupon, That is not what the ad said; the internet ad said just give the codes to the cashier.
What disturbed me the most was Mary's Cocky attitude. Her attitude said "'I am in charge; I have no sympathy; I have no understanding; The answer is simply no and that is that. With the many dollars that I have spent with Kohls; taking an extra dollar or two off of this sweater would have only cemented me more as a long time Kohls customer. Mary needs to realize that this is not the only company in town and this is not the only Kohls store in town. I would have spoken to the manager had he been in the store.
Mary attitude towards me is totally unacceptable. If the Kohls site had allowed me to print a coupon; believe me I would have. The site however told me to take the printed codes to the cashier and they would take care of the rest. Mary owes me an apology and Mary needs an attitude adjustment so that she treats future Kohls customers with more dignity; understanding and respect; Or Mary needs to find herself a new line of work where she does not have to deal with customers as we are the ones who pay her salary.
I sent my februarys payment early and kohls received it on Jan 28 and now they are saying I never payed my February bill and they put a late
fee on my acct. I didn't know I was going to be penilized for making a payment to early. They did it to me back in Oct. of last year also. I left it go
that time . I'm not letting it go this time. How can they say I never sent it. I sent the Feb statement with my payment. I called them and that is what they said. They will do nothing about it. Apparently they have a good system going to make themselves more money.
I ordered $30 dollars worth of things from Kohl's online last month (September). I never received a bill in the mail & now my charges are over $100. Tell me how this is my mistake when nobody ever sent me the bill in the mail. I don't mean that I threw the bill away accidentally or just misplaced it, I mean I never received it. I never even got any kind of e-mail from Kohl's until today (10-21-12) stating that my bill was due. If I never received a bill or an e-mail, I again wonder how my bill should go from $30 to over $100!
I bought two items and on one item I used Kohls cash but since I returted everything they did not refund the full amount back to me. Secondly the Manager Larry was so dumb and unknowledgeable that he couldnt read the receipt to assist me it took him 45 min and then finally he gave me a number to BAHAMAS WInning LINE instead of Kohls Corporation. I am very mad and to them my money is joke and to do what ever they want. I complained to the Corp office still waiting for the answer. They turned my money into Merchandise Credit, I will file a case with a complaint against Kohls if this is not resolved, why does the store took MY MONEY AND TURNED INTO A MERCHANDISE CREDIT, THE STUPID UNPROFESSIONAL MANAGER COULD NOT ASSIST ME. I even asked for STORE MAMANGER he says to me that is who you are talking to and on his badge it says ASSISTANT MANAGER because he was scared to refer to a store manager, WHY??????????????????????????
I received an Ad for Kohls in the mail, informing me that the Keurig MINI Plus coffee brewer was on sale for $99.99. The Ad said, " reg. $124.99. Receive a 27 K-Cup carousel with purchase, a $ 29.99 value! " I used the Kohl's Yes Pass (15% everything), which was good from August 9 through August 18. (I went on the 18th), which brought my coffee maker down to $ 84.99. But when the cashier went to ring up my sale, the register was charging me $29.99 for the FREE carousel. When I questioned her, she got on the phone and checked with the department, and they told her that the carousel was not free. If the Ad said that you will get a carousel with a purchase of that Keurig coffee-maker, why did the store attempt to charge me for it?? I ended up telling the cashier to take the carousel off of the sale, but I did buy the coffee-maker, nevertheless. But I am not happy with the advertising of Kohl's - it is either false advertising, or confusing, at the very least. This is the second Keurig coffee-maker I've purchased from Kohl's in the last few years, but it will probably be my last. Terry L. Sturgeon
I am not upset with Koh l's but I am upset with the Food network blender #18018 that i bought there in early December. i only used it 1-2 times a week. This past week the plastic collar broke. I did some research on the internet and found only bad reviews on this blender. Most of them broke after a few uses. I need to know what to do. I no longer have the receipt or the box. I also noticed that Kohl's no longer carries defective blender. I feel that an item that cost $60.00 should last longer. I need to know if there is anything I can do. please get back to me as soon as possible.
LuAnn Winemiller
I went into the Fleming Island Kohl's in Florida zip code 32003 on 11/17/12. I was shopping around looking for a pair of white trousers, and I finally found them with no assistance of your employees. This was fine but then as I was looking for my size, I noticed there wasn't my size, but the mannequin had the trousers I needed in the correct size. So I looked around for an employee to help me get the trousers off the mannequin. When I did finally find an employee, she stated that the size I needed wasn't the size on the mannequin and that I should get a larger size. I found this very offensive and asked for a manager when the employee got the manager, she smirked and told the manager that I wanted the size off of the mannequin and that I actually needed a larger size, this is when both the manager and employee laughed. I will not be going back to this kohl's, and I'm very disappointed in the company overall for employing such negative and unpleasant people. I am not one to typically complain or take my time to send a complaint in but this was uncalled for and I do not want other people to have to deal with these same things. Thank you for your time.
I received a call from a collection agency for Tina L. Williams, my maiden name They stated that I owed Kohl's $263.00 for an outstanding balance on a credit card account. This was a shock since I am and have been current with all my bills. I don't remember seeing any bill or correspondence from Kohl's for at least the last 2 years. The collection agency couldn't provide much information as to the nature of the charge and recommended that I call Kohl's. Kohl's also couldn't provide any information and referred me back to the collection agency. The collection agency then refused to show any statement itemizing the charge. So, after being treated as a criminal for trying to identify the debt, I am forced to pay the debt without any explanation as to why I owe this money. What a great racket! I take great pride in my responsibility and honesty to pay for what I purchase. All I wanted was someone to show me why they thought I owed the balance, and if valid, gladly pay the amount. Unfortunately, at Kohl's and Progressive Financial Services, there are no other possibilities other than being guilty of trying to steal and rip everybody off. I paid, not because someone from Kohl's or Progressive Financial Services courteously contacted me and explained that perhaps a bill fell through the cracks, but because of possible consequences to my credit record that I built up and take great pride in. I have no interest in shopping nor maintaining any relationship with a business that has no desire nor time to communicate with its customers and automatically assumes that its customers are trying to rip them off. Please make sure that my account is closed as I do not want you to profit from me with trumped up charges in the future.
Kohls was the number 1 store ever for customer satisfaction. My wife does a lot of shopping at Koels and we were always impressed by the attitude of all salespeople. Things have definitely changed. Koels must have a completely new policies. They have gone from number one for cuStomer satisfaction, to last. For some reason coupons always get to us late, usually already expired by the tIme we get them. Customer service would always allow us to use them anyway since we live so far out of town.....not anymore. Same with Koels "cash" if we were a few days late they would allow us to use it. Not anymore. They have gone to always please the customer to rude and just average. Very disappointing !!!!
I am a regular Koh's shopper and I have never had any complaints. I received a gift certificate and went to the store in Doylestown Pa. i bought some clothing and paid for it and when I got to the car realized the girl at the register had charged me too much for one of the sweaters. I had bought two exactly alike. The sign above the sweaters said they had been reduced. This was not a clearance rack, but all items below were the same price. I went back in the store and went to the register, but was told I would need to go to customer service.
I waited for quite a while and when it was my turn the women asked me my problem and I told her I had bought two sweaters exactly the same, but they had been different colors. This very grouchy lady said just the one was on sale. I asked her if she could come over with me and I would show her where they all were and she could see for herself. She would not and made a big scene and that I could not have the sweater for that price. I got my money back for the one sweater and I went back to the rack and there was a very sweet girl there. I asked her why they would not believe me that they were all the same, just different colors.
She said I was positively right and should not have been spoken to that way. My husband went back to customer service to show the woman the sign and she just told him she did not want to hear anything about it. I went back to the register and did buy the sweater. If this is the way the help treat the customers I might not be going to Kohl's anymore. It is not my personality to complain, but thought you should know who is treating people like this. She was an elderly woman and unfortunately I dd not get her name.
I purchased January 18, 2012 online with my Kohl's credit card a Dyson vaccum cleaner . I never received any Kohl's Cash incentive back because they said I submitted an order an an "unregistered guest" and will not honor any cash back incentive. A person would think that if they had a credit card by this store they would be considered to have an account and wouldn't have to order as a registered guest. This was only the second time I had ordered online at Kohl's and I did it the same way as I did the first time and received Kohl's cash back then, however, my first order amount wasn't as large as the vaccum amount. "Too much Kohl's cash to give back".
It appears to me that Kohl's doesn't want to do what their advertising appears to project. It also appears that they are using "bait and switch" tactics! I also am unable to check the status of my order because they said my password was wrong, so I changed it and now I'm blocked out of my account! I saved my money in order to buy this vaccum cleaner and did a lot of research to find the best buy. I thought I had found that at Kohl's because of their "Kohl's cash back offer", but it's looking like they don't stand up to their offers!
I returned 2 idems that I payed cash for why did i not get full price that i payed for them?I would like to have my lawyer look into this.This is not right.The idems where never worn and also tags still on them im pretty upset with your business!
I visited the Kohl's store in Brown Deer, Wisconsin. I bought a necklace for my daugher-in-law for Christmas. As I checked out, the cashier failed to enter the 20% discount I had coming. She was polite, but said she could not fix the problem, but would have to complete the sale and then call a manager to fix the problem. I agreed and she went ahead with the sale.
She then called the manager several times, with no response. I was left standing there, looking like an idiot. This is definitely a way to get out of giving the appropriate discount. I guess the manager didn't feel it was important enough to even respond. The store was not busy at all! I was the only person at the check out and there was only one cashier! What was the problem. Manager on break or what? Had to leave, as I had many things to get done before the day ended. Poor customer service to say the very least!
Judy Bonlender
We have been trying to buy products online - locked out of our account, could not get back in. All a nightmare, we could not complete a purchase we got an error. Tried to call them, on the phone for 50 minutes, in which universe does customer service keep you waiting for 50 minutes. This is ridiculous, I will NEVER Shop here again. Cheap prices but the website performance, phone service - all BAD BAD..
I recently went into our local Kohl's to shop for a new dress for work. I found a very cute dress by Jessica H- something. The tag had the dress marked at $14 and somewhere between the rack and the dressing room, the tag fell off. When I approached a sales associate, she kindly helped me locate another dress. We found another one in the same color for $52 and then another for $12 but in a different color.
She took me to a cash register to contact a manager about assisting me purchase the dress I wanted for the same price. Both the sales associate and the cashier had to call the manager four times before she finally and very slowly, taking almost 15 minutes, made her way to the register. As we tried to explain the situation, she continually interrupted and rudely declared that they were such drastically different prices due to the color. I have never in my life heard of that.
I've worked in many retail stores and managed an entire entertainment arena's merchandise department and that has never been an issue. Then she proceeds to pick at the price tag on the dress I brought to the front and while ripping off the sticker says that it was marked wrong. After all of this she continues to insinuate that we changed the tag to get a discount. That maybe my 16 year old sister tried to deliberately scam the company and put the wrong sticker on.
Then without another word walks off. I have never dealt with such a rude attitude and in a customer service position and as a manager at that! I was embarrased with other customers waiting in line behind me and for my sister and I being made out to be some theif of sorts. My mother owns a Kohl's charge card and she was furious when she found out.
We both love shopping at Kohl's and for the most part, the prices are nothing to be upset about but the treatment I received from a customer service "manager" is completely unnecessary and has left us all with a bad taste in our mouths. The sales associate and cashier were both friendly and apologized for her behavior and were reluctant to call her in the first place. I hope she doesn't treat all her employees and customers with the same attitude.
I am disappointed in Kohl's if this is the type of management staff that Kohl's hires and I will not be returning if that's what I can expect from a higher up.
They replied with a general apology and that someone would be contacting me shortly. That was 3 weeks ago, I still haven't heard anything. Had to submit another complaint, got another email but this time completely blank! It's insane and I've lost pretty much all respect for Kohl's. It's basically a K-mart with better commercials now.
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