Kohl's

I just got off the cell phone after calling Kohl's Customer Service. I spoke with a person who was not helpful. I have been a Kohl's customer for many years. I was attempting to order "on line" but my email and password would not go through. (kept telling me incorrect). I have had this problem with Kohl's several times and always end up getting a new password, which I write down for next time. However when "next time" comes around, my password or email or username, I'm sent "incorrect". I am at my "wits end" with Kohl's. While on the phone, I used up a lot of my minutes just trying to get satisfaction and order.

The person I talked to said "Are you sure you have an account with Kohl's?"I wasted over a half hour trying to explain what I needed and who I am. Finally ordered two pair of…

I purchase several hundred dollars worth of Patio furniture three years ago and it oxidized and rusted. Coronado style furniture(chairs, chaise lounges and a table) The patio furniture is a mess and now when it rains the rust from the furniture is staining my pavers.

I am extremely disappointed in the patio furniture and the condition that it is in. The furniture is stored inside all winter. I would be happy to share pictures once I am contacted by someone.

I am trying to get into the Wedding Registry on Kohl's site and I keeps getting a code that says pmpSearch_header_tmpl. It will not bring anything up for me. I contacted customer service and they told me it was my browser.

It is not my browser, I have tried others and they too do not work. S.! Please have your computer services department look into the problems you are having, as I have seen other people are experiencing the same thing.

I have filed a complaint with Kohl's site and still no word back from anyone. Guess KOHL'S doesn't want to make money.

Just bought some sunglasses, never shopping there again after they ended up selling me a fake.

Was just at Kohl's in Delaware Ohio. Wanted to purchase a aqua colored jacket on a display because it was the only one left in that color. They refused to take it down. Never heard of a store refusing to sell an item.

Extremely disappointed because I'm not from this area anyway.

Kohl's sent me a Happy Anniversary card for owning a card for 16 years and it said to check under for another offer. But the date on the extra offer was only a few days, and it was not as long as the gift for having a credit card . It said please take an extra 30%, but you would have thought to use both gifts at the same time. But you did not give out the coupon being the same date. It expired sooner than the original gift. I felt that was unfair that the extra gift was not the same. They would have made me come to Kohls at different times just to use the additional gift.

Believe it or not the coupon was for an additional 30% off but it had expired. I also heard others complaining but I guess they did not write you a disappointment complaint. I thought the gifts should have been ran with…

I ordered an iRobot Roomba 620 Vacuum Cleaning Robot from Kohl's.com as a gift for someone. Problem #1: There was a problem with the kohls.com website and I was charged twice for the same item. Ultimately, I was able to get one of the charges removed. This was my first hint that Kohls.com does not run a functional online business.

Problem #2: The order was taking a long time to be delivered, so when I checked on the order and was shocked to discover it had been cancelled without my knowledge - I was unaware that this had happened. I thought the item was being shipped because the amount of the item remained deducted from my bank account (via debit card). I called Kohl's to find out what was going on. The kohls' customer service person routed me to a Kohl's fraud specialist who grilled me,…

I bought a jacket and pair of walking shorts at the Kohl's store located in Macedonia, Ohio. At the checkout counter I was greeted nicely, but when I used my debit card for payment I was asked to show a form of identification. This upset me.

There is over $8,000 dollars in my debit checking account and I feel I was singled out. D.

I bought a 3 piece suit last week at the Evansville In. Kohl's west side store. The seams on the jacket were not properly sewed, Places where the seam was not sewed. I have always shopped at Kohl's store because of the quality. The brand was Elle.

I did return it and was treated very nice but was very disappointed that I had to return it. 00 on the suit. I'm not the type of person that normally complains, but from now on I will have second thoughts about buying anything from Kohl's.

Thank you for your time and listening to my review.

I bought a pair of girls black jeans and washed them and the smell from the jeans was horrible, so bad that I had to throw the jeans away. I never thought it was the actual jeans I thought I might have washed them with something that made them smell.

I bought my daughter a second pair recently for Easter, same jeans and AGAIN the same horrible smell. I had to return the jeans. its a shame!

I would like to just let you know that the Kohl's stores in Goshen and Mishawaka Indiana need to cleaned better. I use to work for Kohl's in Goshen back in 2009 and 2010 and our Manager Christy always had us folding and straightening up the clothes when we had nothing to do. yo go into these stores now and there is more racks than I have ever seen there but is nice for price and the clothes are everywhere. I guess what I am saying is you hardly ever see anyone cleaning up the tables of clothes folding or hanging up from floor. The clothes are all out of order when it comes to the size.

I told a employee there that the same managers I had must not be there and they said no they have new ones which really shows, you would think they would make the store look better so people can shop easier…

I was at Topeka Kohl's over the weekend I found Bra's on sale, the Olga's were nice, I had four. When I went to check out, two of them rang up for 13.99 and two for 29.99. I was told two should of been back on clearance. I said ok, so you'll price match your own product? She said no. She called Manager up and she said NO, sorry it was just a mistake, were sorry. I said, ok, but not my mistake, I can't help it if your employee's can not do the job right. That is your fault not mine. You still need to make this right. She said No I don't, it was only a error. I told her, fine, take the rest off, and I won't be back, and as I work for the school's I'll be sure to let them know as well.

She said sorry to hear that, have a good day! Then I get rang up and she said, well what I can do is give…

I purchased an Armitron watch (ladies) sometime ago (maybe 2 yrs. ago) and wore it a few times. I recently pulled it out to wear and both sides of the watch fell off. I took it to the Kohl's in Turnersville, NJ to replace or give me credit (had no receipt) and they said they didn't have a skew no.

so they couldn't do anything. They didn't even try. I believe I should get some kind of credit for the watch. At the time, I paid $40 for the watch on clearance. Thank you for hearing this complaint. I hope you can accommodate for this complaint.

I usually don't have ay problems with Kohl's.

I was attempting to return or replace a belt which I bought from kohls a few months ago as its leather material was falling apart and degrading. I walked in the store, walked to the belt racks in the men's dept, looked at the choices like any normal customer would.

I looked At several choices, picked out two new belts, one of which was Identical to the belt I bought and one new one of a different brand which I was going to trade my old one for if possible. At this point I took off my own used belt during the time period which I was trying others on and set it on the belt rack; deciding on which one fit the best as I compared several choices.

Including my used belt, I walk over to customer service with it and two new belts for my refund or return process. Loss prevention then promptly walks…

I am writing to Kohl's Corporate Management, to let them know how DISAPPOINTED I was with the (customer service in management). I have been shopping at Kohl's in Woodbridge since the doors of the store 1st opened. I have spent thousands of dollars in those years, and was always satisfied with the service and merchandise I received .Till, Friday Feb.12, 2016. I went shopping accompanied by my 27yr old son, who was trying to pick up some last minute clothes for his trip to Cancun. When we approached the line to pay, the total was $289.00.That was after my discount.

Maybe that doesn't sound like a lot of money to you, seeing as though you have millions of customers. I brought ( 2) (kohls cash coupons) for $20.00 ea.The young man at the register said they where expired by 1month.I said this…

I bought a (levi) jacket in clearance that had an extra 20% off sign. I also had a 30% discount coupon. On the way home I noticed the 30% wasn't applied. There was NOTHING on the actual coupon that said there were any exclusions. I went back and the manager of the Kalamazoo store said levi was exempt from the discount. There were no signs indicating this, and I was told that was how it is. I came home, and tried to get through to corporate headquarters, and TALK to someone, which took almost 1/2 hour to get to someone who could discuss this. She said I should know that there are exclusions, and it is written somewhere in the 40 page catalog.

This is very deceptive. I asked her if she would know if she went to Macy's, and she said rather sarcastically yes, cause she shops at Macy's a lot.…

Was in shoe department found a pair of boots I liked was looking for box couldn't find it so I took the one on display along with another pair. I was looking around store I forgot about the two different size boots I had got to check out and cashier says I got the pillows code I guess didn't think about it until I got home and looked and wow I had both the size 8 boots.

I thought I was being watched I spent over hundred dollars. I'm not a thief and I don't appreciate being treated like it.

I placed this order below and found out the next day via email that it had been cancelled by your Fraud Dept for some unknown reason. A simple phone call to me and any issues Kohls had with the order would have been resolved I'm sure. I have been holding my gift cards to use on this vacuum as I was recently widowed and am supporting myself and my grand daughter on just my salary. Your Fraud Dept asked me what city I opened up this charge card?

Really? I have moved several times. Then I was asked when was the last time I used my card. Again, Really? I do not have this information at my fingertips. I have two stores I can go to and neither one is close to my zip code. I spoke with a Supervisor and it said it was unfortunate that this is a hot fraud item. The email said I had to wait 2 days…

My boyfriend purchased a sonic clean plus spin brush for Christmas, and not even one month later I had to return it when the brush would not stop spinning till it died. When I went back all of the brushes were broken in the box(see attached), the girl at the counter was very rude and the manager was of no help, they would not give money back. All I got was an attitude and the girls were staring me down the whole time as if I should not be returning a broken product. I do not want to come in every month to waste my time returning this product.

I love khols and I loved my spin brush until it broke. My family and I have been loyal customers for a long time. When I asked, the girl said that if it broke again I would have to come in and return it every time it broke in a snarky way. I do not…

so I am. 00. 00. That would mean the item was discounted by almost 85%. 00 for nothing. I have been in retail a long time and am aware of return policies but this seems very inequitable to me. My cousin is a very smart woman and I would be gratified to know her loyalty to Kohls is not misplaced.

I have been happy to share my good customer service experiences on social media. I would like to be able to add Kohls to that list.

I am writing a complaint to let it be known that customer service at the Kohl's in Havertown, 250 W Chester Pike, Havertown, PA 19083, has seriously declined to the point I will no longer shop there. I don’t know who is doing the hiring there but they are certainly not setting the bar high. I’ll give you a few examples: It’s the holidays, so I have made roughly 3 trips there since mid-December. About 2 weeks ago I was paying for my items. The female at the cash register just sat there chewing gum, very loudly, mouth open, and acting like she was doing me a favor. I was totally grossed out with her loud gum chewing and attitude. God Forbid somebody say “Hi, can I help you,” or “Thank you,” when the transition is complete.

I was in there yesterday, 01-18-16, and again, ran into store…

I was shopping on December 31, 2015 with my wife looking for some new Dockers. The men's department was a complete disaster. It looked like no one had worked in the department for weeks. It took 45 minutes to find 2 pair of pants in my size.

The dressing rooms were also a disaster with a mountain of clothes in the corner and 6 to 10 articles of clothing in each changing area. I felt like I was in a thrift shop. Thrift shops don't charge $58 - $70 for a pair of Dockers.

The interesting part of this experience is that the other areas of the store looked very organized. I don't think I will be going back to the North Logan Utah store.

Purchased 2 pairs of jeans and discovered when I got home I had been charged for 3 pairs. I should have been more alert while being rung up, but I was in a hurry and only noticed my savings that the clerk called my attention to.

I don't blame her totally. I'm upset with customer service because of the clerks attitude. She strongly implied I wasn't being truthful and wanted to know why I didn't notice it immediately. She also questioned me about when I purchased them.

She had the receipt which had the same days date. I can understand her being suspicious, but she could of handled this better. She gave me my refund, but I don't know if I will shop there again. I didn't appreciate the way I was treated.

I placed an order for Christmas gifts. I realized that I used the incorrect delivery address (former address as we moved in May 2015). So I called Kohl's customer service to change the address (3 pkgs being shipped). The order had NOT been shipped out yet so the agent said he corrected and submitted the NEW address. Next thing I receive email that pkgs are all shipped to OLD address. I call Kohl's customer service department 4 times on Dec 19. Long holds on wait with NO updates as to where I am in the Que. Finally I get through and explain my issue again. The agent says he will put me on HOLD for just a minute to get approval. After 10 minutes he has not returned to me so the system gives me the option to redial him. The system re-ring him and it goes to voice mail then hangs up.

I had…

Received a discover card ($250) for my 25 year bonus at work. Decided to get a set of Circulon pots and pans (lame, I know). Found a great deal at Kohl's and about 4 days later the package came. Only problem was it was a set of ear buds ($25), not my pots and pans. No problem, I can live with the delay a few more days although I really wanted them for the holidays. Called customer service, I was informed that they WOULD NOT send out a new set until I either dropped that package delivered erroneously at the store or waited 3-5 extra days for a UPS label to come my then, THEN for the package to be returned and processed.

It's a week before Christmas and there is NO WAY I am going to the mall to return their screwed up order. So you are talking a few weeks at best. When I asked the lady who…

I placed an order online for my sister n laws birthday. It was very important that she received this present, as I won't go into detail. Bottom line she did not get it and it was canceled, no explanation no notice.

Needless to say I am very upset over this and I will be closing my account. This might not seem important to you but it was to me.

The rating was really a zero (0). I received two t-shirts as a gift that did not fit me and both still had the Kohl's tags attached to the merchandise. I did not have a receipt because it was a gift.

I found two t-shirts that were EXACTLY the same, just a different size and all I wanted to do was swap tee shirt for tee shirt. Nope. The computer system couldn't do that. The lady at customer service could of swapped shirts. No. 60 in credit. Really? I feel ripped off.

All I wanted was a tee shirt that fit correctly. I recently purchased a timer from a local hardware store. I didn't work. So I went back and wanted to swap for another time, the exact same timer. So they did. Easy. Not at Kohl's.

Ordered merchandise they duplicated the order and charged e again. When I told them about it I would have to return the duplicate once I received it and then wait for the money to be returned. it hadn't even shipped yet and I noticed it 10 minutes after I placed my original order. They were rude and refused to give me my money back. Told them I would initiate a fraud claim and they laughed and said they didn't care.

The original order took forever to receive and multiple items were severly damaged. I still have not received refunds or replacements yet. The duplicate order was received but so damaged they told me to throw everything away as it had so much broken glass in it that it was dangerous to even try to take items out or to reship. Have not received my money yet for that duplicate…

I have been a long time customer at Kohls. The other day I received a few emails about an order that I did not place. I copied and pasted just one example below. I immediately notified your fraud department and was told that no one would be allowed to use my email again.

I did not know that also included me. I placed an order today only to get an email stating that Kohls cannot process my order. I called customer service again and was told that my email account was suspended and that I would have to use a different email.

I do not like the way your customer service department handled this situation and I think that I have been inconvenienced more then enough. I need to know that my account and charge with Kohls is cancelled. I also no not want to receive any further emails from your…

I bought two sweaters at Kohl's in Oxford, Alabama. They were for a trip to New York to visit my family. I wore one of the sweaters on my trip to the city and it shedded all over everything. Everywhere I went I left lint on the floor.

I have never been so embarrassed in all my life. I couldn't wait to get that sweater off but had to wear it all day as we were in the city. They need to take all these sweaters off the shelve.

I couldn't believe the poor quality of these sweaters. I returned both of them when I got home and received my money back. I told the girl behind the counter about it. She could see it for herself when she pulled the sweater out of the bag. There was lint everywhere.

I am so disappointed with this store.

My ex-husband changed his e-mail address to mine. I talked to Kohl's customer support and reached Neal ID # 823K. He was not helpful at all. I was told to contact my ex-husband. There was nothing he could do to help me out.

I want no part of his account at all! Kohl's support staff needs to be trained by corporate to help customers out, not give them the run around. I see more complaints in the future for this company.

The Store Manager at Kohl's suggested I placed Sonic toothbrushes on a display to get a lower price. 99. I showed him the display where the toothbrushes were and there were several Sonic toothbrushes on this particular display. When asked where I could find the toothbrushes on sale he stated near the luggage department.

He did not try to help me locate the right toothbrushes he dismissed me as if I was a thief. He was very rude and dismissive. I had never been treated this way before and I wonder if the color of my skin had anything to do with how I was treated.

I understand he is new to the Westminster Store ad several employees did not know his last name.

I am contacting Kohl's corporate in regards to a dispute and a rude manager. I went shopping Thursday evening Nov 26th. At the Kyle, TX store at the market place. I want to inform you of a few things. I have been in sales for over 12 years. I have 3-5 family members are originally from the Wisconsin area including myself whom are Kohl's card holders. I am also very intrigued by always getting the best bang for my buck. Of course concluding why i went shopping on black friday.

I was on the hunt for an Xbox 1; so i did my online research, my black friday paper hunting and decided kohls had the best deal for my dollar. I call the store after my thanksgiving dinner and was told they had 3 x box 1's left. I get to the store the store manager or employee was highly rude to me and very unhelpful…

I am writing in regard to your new ad featuring a homosexual couple. I don't understand why every time I turn on the tv I am having the homosexual agenda shoved down my throat. Am I a hater of homosexuals? No.

But anytime you speak up for traditional marriage your accused of hate rhetoric. What blows me away from a marketing standpoint is you are advertising to about 3% of our population but ignore the 70% of the Christian population. Why not do a ad about a Christian couple who raise their children in church or God forbid, a Christmas commercial that celebrates Christ's birth.

maybe its time us Christian majority spoke with our pocket book.

We have spent over 2 hours trying to order and print an electronic gift card from Kohl's online and still have gotten nowhere. The incompetence of their customer service is mind-blowing. We placed the order for an online gift card and, when done, clicked on "Continue Shopping" and placed an order for a second gift card. We received an email confirming that second purchase, but none came regarding the first E-card order. After an hour the second card did come through via email and we printed it out, but still nothing came with regard to the first E-card that was ordered. The next morning we decided to try again to order the missing E-card gift card. After 2 hours we got an email saying that this order could not be placed, but gave no reason, only a telephone number to call.

When this…

). There was one employee working at the customer service counter at the time who did call for help, as well as a supervisor who came over to tell us there was more help on the way and would be with us shortly.

After finally picking up the item I purchased I needed one more item in store. I got the item and went to stand in yet another long line at the front checkout. When I got up to the checker I showed her the coupon I had received in my email and had printed out online.

She rudely asked if I had a Kohl's charge card. When I said no she began shaking her head so I thought that meant I couldn't use the coupon? She then scanned the coupon and of course it worked but she said nothing.

" She did not reply. I finished my transaction and left with a sour taste in my mouth. I have been a…

I received in the mail, the usual monthly coupon. This month it was 30% off. Good i said to myself, I will go and buy my levi's that I need so desperately. I took me quite some time to finally locate my size, I then went to the check out line that was about 30 feet long. after about 15 mins.

in line it was my turn. At which time the girl tells me, my 30% coupon is no good. Why, all of a sudden, is my coupon no good? I've been shopping there for years. Am i going to have to find another store?

worth of bath towels of various sizes for Christmas gifts. I was told that I could get boxes for these in November. I went to the store on Midlothian Va. To get them today and was told kohls is not getting any boxes this year. Is this true?

If so, I will return them tomorrow and shop where I can get boxes.

Being a long time customer of Kohl's, I doubt if I will be shopping there in the future. The reason? The last 2 times I went to the Huntsville, Al, store (7630 Hwy 72 W, Madison, AL 35758) the men's section was in such disarray that I couldn't even look at their slacks.

The first time was bad enough, but when I went back a week later and it was even worse, it was the final straw. (See pics). This is absolutely ridiculous.

I ordered a diamond bracelet online using 3 promo codes. com customer service. The associate checked three stores, said no then informed me she cancelled my order prior to checking. She reordered the bracelet. When my confirmation e-mail came she hadn't used all my promo codes.

I called a second time, another associate told me that order had already been processed so she'd order another one with my 3 promos. When that e-mail came in, only 1 promo code! I called back. The third person went to enter the promo codes and asked me how to spell jewelry and seasons followed by you can't use those promo codes any longer.

I called for the fourth time and finally someone who knew what they were doing! Kohl's has always had great customer service but I almost lost it today with such incompetence!

com. 10 items ordered, 5 needed to be returned. Called and reported that the return mailing slip was missing from the invoice. After 45 minutes, rep. said that she would have UPS come and get the item. I immediately packed up and set on front porch.

Two days later, package still there. Called again. After 30 mins, rep. said that UPS didn't pick up item because I hadn't answered the phone to ensure that it was on porch. Explained no one called, but he said no worries, he would resubmit and they would pick up either Friday or Monday. Today is Monday. No pick-up.

Called customer service, was told UPS would be coming. She couldn't find any information, but was sure they would be there. When asked when, she said UPS would email when they got the item. Explained I have never received anything…

I received an email stating that I had $10 Kohl's Cash. I checked my Kohl's app, and was given a message stating that I had been locked out. I called in, and finally managed to navigate through your inefficient phone system to reach "Terry".

I explained the us due, gave him the information headed for, and was told there was no email associated with that account,seven though I just got two emails to that email address today. Then he realized he had put my name and email in incorrectly, because he could barely speak English.

He put me on hold repeatedly, and finally I asked for a customer service supervisor. He said "No, I am resolving your issue". After several more minutes, more holds and again being told there was no email, I again asked for a supervisor and was told there was not one…

I can not understand why people even order Kohl's online. I recently made a two item purchase from Kohl's and both items were defective, My mirror has a chip on the glass and my photo screen which was $249 looks like it came from a garage sale.

The screws were stripped and pulled apart and where the screws are the wood is cracked in two places (2 inch cracks). $249? I will not return these items but I will probably NEVER order online again and hopefully you can help with a little credit to my bill.

The screen is really to heavy and bulky for me to return. Not a happy Kohl's customer. (I can send you a picture if you want to see the damage).

My daughter and I was doing my Christmas shopping yesterday. After paying for my merchandise, I was informed that Koh;l' s was not giving out Boxes anymore. They said the reason was that customers were taking more boxes than they needed.

I think that a good way to keep this from happening is to make people show their receipt and then take care of the issue. Why should we all have to be punished for a few people. I will do my shopping elsewhere when I have to purchase a lot of presents from now on unless they start to give more consideration to this issue.

I would have left all the purchases there and gone elsewhere but I had spent several hours deciding what to buy . This was at New Albany Kohl's in Columbus Ohio.

been a kohls chg card holder for many years. like the 15/20/30/off cards. but, lately the last 4 cards were 15%. use to be every 3rd card was 30%!!! If so, I will find another place to shop and cut up my card

Kohl's sent me two different orders that had the right packing slips, but wrong merchandise. It took 14 emails to get just one of the shippments corrected. This is a copy of an email I sent to Kohl's. I did not get any response, which leads me to believe everyone has these same problems when Kohl's makes a mistake.

"Subject: Management of customer service Dear customer service, Please know that I am keeping track of all of these e-mails. Problems with 3 different orders in less than a month. I think customer service does a poor job. One person on a claim might be more effective instead of having several people taking the same steps and giving your customers the run around. Oh their all very sweet about it, but very few do what they say they will do for you. Talking to customer service is…

I closed out an account due to problems with kohl's credit card Department but thought I would give them another try . Big mistake. I paid in full on purchases in store/on line but they went to the closed out account.

00 in late fees and interest charges. The fact remains I paid in full what I owed to kohl's but in talking with kohl's on the phone no one would say they could do anything with the payments made in full on the account.

00 paid to kohl's from my bank though Billpay. 00 when the account was paid in full. This recent phone call from a supervisor stated it should be resolved by now but if not than I have to place another call to kohl's on Monday June 1st.

00 and need to make a payment. I owe kohl's nothing since I pay before getting statements ,however I never received a…

The woman named Lydia in customer service at the Silverdale, WA store is very rude to customers. Kohl's advertises that they will gladly take returns with or without a receipt. I always save my receipts to make it easier. But Lydia always acts like it is a big bother for her to do returns.

She is very slow doing them and even opens packages that are factory sealed to look inside while there is a long line behind waiting. She assumes there is something wrong with everything when there isn't. She makes us not want to purchase anything at Kohl's knowing she will treat us badly.

I have shopped at Kohl's for many years and have always been satisfied until now. This time I have a complaint. I want the coupons to be more clear on what they really mean. The one for this month had 2 dates (one for getting $10 back on spending $50) and another for using a coupon ....30% etc.

It was very confusing as to what dates to use what. After I was rung up, the salesgirl told me I could have gotten $10 back if I spent $50. That was not made clear on the coupon. What I understood was something completely different because the coupon was not clear.

I am very unhappy that I missed out on the $10 because I didn't realize I could do that according to the date. Also the coupon led me to believe that I could not get 30% off and also receive $10 back. I want this to be changed so it…

On April 11 at 12.21 p.m. I was shopping Koh'ls with 2 friends. I proceeded to checkout along with them. My coupon had expired, and I asked the young boy if he had a coupon to help us out. Of course he said no. When I got home I told my daughter and another friend about this and they both said how they were always given a 15% discount if no coupons at the time. I had only spent $37.06 but both my friends spent over $60.00 each. I wonder if we had gone to another cashier if we would've saved some money. He was not the nicest and I did not receive the bar code coupon with your email address, maybe because he didn't want me to reply.

My ID# on my sales receipt is 999=9588-7841-9991-8777-6380 Is it up to the discretion of each cashier to give discounts or was he unfamiliar or just not a nice…