Kohl's

shipping delays upwards of 30 days and contacting customer service reps who cannot speak to be understood (English not primary), given mis-information depending to whom and what day. having to call back over and over after being told things were handled only to find out they were not.

having to listen to apology after apology but not performing as requested. plus quality of products are a joke.

If I could go below I would to 0 stars when you go to your store and spend thousands over the years and my kohls cash of 80 disappeared called to get it reissued (yes I know your policy it was explained) but here it is 80 means we spent a lot for us at one time and sometimes life gets busy that when we go back to spend the cash 9 times out of 10 we spend more then

kohls cash so no after refusing with new said policy We have three accounts through you we will never be back on principal after this maybe you don't care by the way you were my go to for most things but hey got other stores

Purchased an order for pants which was to be delivered to Kohls between March 21,2025 and March 24 2025. I was to be notified by email when to be picked up. I starting call on March 21, 22: and 24.

Was told not in yet but would be notified. Call on the 25 and told that it was there. Being I’m an amputee I had my caregiver go to pick it up on the 26th of March. Only to be told it was put back and they had no way of finding out what it was.

I had an engagement to go to and now have NO pants. I am very disappointed with this Kohls o Staten Island. This isn’t the first time I have ordered and received wrong items,no items or broken china multiply times.

Sorry to say I won’t be doing business with them anymore. Very disappointed

Tried to find an order placed on 12/3/2024. Already received an email with order number. Was unable to track on website, online chat was literally useless, survey feedback couldn't be submitted.

Finally called and tried to speak to and understand the representative- English was not her first language in any way, & I had to keep asking her to repeat what she said because her English skills needed work. What I think she told me was that I checked out my purchase as a guest which was the reason I couldn't track the order.

Didn't make sense to me so I don't know if I understood her reason. Anyway, I will not be placing any orders from Kohl's on line in the future . Too bad, Kohl's- your customer service is sub-par.

I had a $10 kohls cash and then had to return a $5 shirt which negated my $10!!! I could have exchanged it for something, but cashier failed to let me know that. I went back at a later date to shop with my $10 kohls cash only to be told it was worth zero!!

Cashier should have let me known this.

I placed an online order. Some of the order was sent to my house and some to the UPS store. Why was any of it sent to the UPS store? I did not ask for it to be sent there.

In addition I was just notified at 3:30 yesterday via email that I had to pick it up the same day. ge t it. Then I'm told I had to pay $5 to get the package because they held it for a day. Wth!

I asked an employee for help finding the box associated with a sample shoe. " Antonio came over grudgingly, slowly, and stood at the opposite end of the aisle as if I had cooties--so bizarre! I asked him to show me the box associated and he wouldn't budge, he just kept saying, "It's over there somewhere," pointing to where I had been already standing, looking. It was insane.

I had been in various social situations all evening and can assure you I did not look weird , smell, or anything like that! Antonio honestly seemed mentally ill or something, to act this crazy. Kohl's will not get my business.

com purchases. com and purchased the beginning of November - she tried again as I tried to find my order on my phone app but it wasn't coming up on my phone either... Kristal then…

I applied for a Kohl's credit card approximately 30 days ago and was accepted but with an Insultingly low credit limit on card, that I really can do nothing with. I was shocked to get a $300 limit, which of course immediately lowered my credit score even further due to the inquiry hit and the lowest limit of all of my cards (many in the double digits, long-term, all in good standing, and a decent score).

Difficulty with the Kohl's system in registering the card, kept getting errors and could do nothing there. Just in general a complete waste of time and one inquiry. I just canceled this worthless card and that was a torturous experience as well, with 20 minutes wasted on the phone and their failure of a system there.

A complete and utter epic failure.

I have been without my kohls card since May 6, 2023 and they keep saying they are going to send me a new card and I never receive it. I have wasted so much valuable time. They say that they have now sent me at least 5 or 6 cards that I never received. I need to know how I can get in contact with someone that cares. I have been contacting the customer service number several times in the last 6 months and never get to talk to an american. It would be fine that they outsourced if the people actually helped and did there job.

I have been contacting people at the customer service hotline for over 6 months and the issue has still not been resolved. I have tried contacting asking for supervisors and management with no success.

Every single time I call over the past 4 months they say they are…

I had a Kohl's card but for some reason your system had my number with the same first 10 numbers but with 3 different last 2 numbers (12,13, and 14). It got so messed up that I could not use it online. I called on 11/21 and asked that they issue me a new card with a new number. I was told that it would take 3-5 weeks to get my new card. I asked if I could call customer service in a few days to get the new number. I was told no! i missed all of the Black Friday sales because I didn't have a Kohl's credit card to take advantage of your offers. Now I have a 30% off coupon that starts 11-30 and I won't be able to take advantage of that either.

Please let me know asap why I can't get my new card faster than 3-5 weeks and why I can't get my new card number from customer service while I'm…

I have shopped with kohl’s for a number of years now, and have always found them to be professional, and have not had any issues with my orders, until today. I received 2 cavernous boxes containing 2 orders, which are picture frames.

The boxes looked like someone had either sat on them, and burst them open, or maybe a dog got hold of them and took them for a drag around the streets. I have photos, I hope I can share with you?

I checked the UPS website and found the delivery information, and low and behold there were no photos available to act as proof of delivery, it displayed a message stating they were not available, I wonder why? The contents were undamaged, which is a miracle.

The single collage frame was in a box far too deep for it. Something smaller could have been used. Now I…

I received 7 items ordered online and was unhappy with 4 of them, so brought them to a local Kohls to return them. I was expecting about $37 credit because that's what I actually paid for the 4 things. But I only received $27 credit because I'd used Kohls cash to purchase.

That does not make sense and is a ripoff. 27 in refund on return, that is just wrong. I was looking forward to them and was expecting to keep all 7, but the clothes were not as expected going by photos and descriptions.

Anyhow, this is bad business practice, and I'm considering stopping shopping at Kohls altogether, which will be hard for me as a loyal Kohls shopper for decades, but this $10 really rankles. The 3 items I kept are okay but not quite as expected either, but I removed the tags so cannot return.

I am writing to inform you that my husband and I will be cancelling our accounts with Kohls. The customer service that you provide is not only poor but rude. We needed to return an item but were informed that you no longer provide return labels with bar codes.

We do not have a Kohls within 30 miles of where we live. The customer service reps that we experienced could barely speak English and were rude and no help at all. I got a supervisor on the phone and he ended up hanging up on me.

Been a customer for over 30 years, but no more.

This is regarding transaction at New Albany Ohio Kohls Oct 25, 2023. Regarding my account number 071485506105. Took an item to the register marked $60.

Also had a valid 20% off coupon. The associate rang up the transaction as $75 and did NOT honor my discount coupon. When an operations manager named "Creighton" appeared to correct the first error he was EXTREMELY rude and unprofessional.

Tried to explain the item was EXCLUDED from 20% off.

However that item was NOT excluded on the back of the coupon nor is that item excluded on the website. This appears a violation of the Ohio Consumer Sales Practices Act. The coupon SHOULD have been honored and my transaction should be credited off my card in the amount of $12.

plus the coupon was refused. 2 errors plus the extremely rude customer…

I've been a Kohl's customer for years. I have truly had nothing but great customer service. Today was a different story. I say this as a patient person, who has worked in Customer Success for over 10 years, I have NEVER had the abysmal experience that I had today. It’s important to me that this feedback is considered because what happened today is not acceptable. I know that you can do better and that this is not meeting the standards that you uphold as a company.

There are THREE issues that I would like to bring to your attention, that combined, resulted in today’s incredibly disappointing experience:

1. I was out of the country for most of September. I believed my auto-pay was set to pay my monthly MINIMUM payment as always. Unfortunately, instead of the minimum $29 being paid, I was…

The only dressng room open was a womens dressing room. It had children and teenage girls. And grown men was using this dressing room because the mens was closed. We now do not feel safe trying on and shopping at your store at 2850 Center Drive Beavercreek Oh 45324

I ordered 7 glass/ceramic Disney Halloween Mickey Mouse planters as gifts for family and friends for an event I am hosting on Sunday, 10/15/23. I was very excited when my order was delivered to my home address on Thursday, 10/12/23.

However, upon opening the box, my excitement soon turned to horror as all 7 of the planters were smashed beyond belief like they were dropped from a 10-story building! These 7 items were just thrown into a box with a very thin layer of bubble wrap as packing.

I can not even believe a warehouse packer would be so clueless as to think these items would arrive safely in delivery. I wouldn't even put one of these ceramic planters in a box like this for shipment, much less 7 of them banging against each other for who knows how many miles in shipment.

I'm sorry to…

I was rather surprised when I checked out today and the clerk informed me that my 30 % coupon could not be applied to 2 Carter baby items. Carter's is not a designer brand, so do not understand why it can't be applied. Not a good policy at all !!!! What is the rationale for this ? Makes no sense. I would appreciate a response. My Kohl's charge ends with 6905.

In addition, am saddened by the addition of Sephora to the Colonie store. It takes up too much room and has decreased the size of other departments., such as Petites, which is virtually non-existent now. Every time I go to the store, Sephora is always empty. I used to shop there much more and have been a loyal customer for years. Now am starting to wonder the strategy and may take my business elsewhere.

Please send me a response to…

I have been requesting 2022 statements diligently since August 30, 2023.

First I am told it will be mailed to me in one to two weeks. Never received anything so called again and now they state 2-3 weeks.

Third week comes and I call again and even spoke with a manager and they were going to fax it to me. Never received anything and called back and spoke with another manager and she states they don't fax statements and I would have to receive them by mail.

I still have not received them to this day on Oct 9th and the reason Im requesting them is to be able to finish my taxes which will now be late due to Kohls not caring about their customers. They keep telling me there is nothing else they can do. This is ridiculous.

I have received multiple statements from other places with out an…

com provides POOR customer service. I spent over 30 minutes when I called to place an order. I requested for special instructions to be placed on delivery. I asked the rep if he put the information on the order .

He lied and told me yes . I called back to verify that the delivery instructions were on the order and the rep said no. She cancelled the order and placed it again . This time I stayed on the call for over 30 minutes , again .

I requested a supervisor , Valerie. She was absolutely terrible and disrespectful. She advised me to call corporate as if she did not care about her job. The times of the call were , first call ended at 8pm.

Second call was from 8:01-8:35pm. The second order number was 6509353733. I am very surprise with how bad the service is with kohls . I am thinking…

I’ve ordered clothes on line and a few times they got the size wrong….once again…it’s happened…..because I’m older it’s a challenge in returning item ….even with you envelope bag ….it’s impossible to get through to a real person. …and my last order Once again is not the short size that I asked for ……the stores do not have the stock. Color size ….amount ….returning will not give me the Sale price ….extremely frustrating… Poor communication and lack of the ability to check that you were sending out the correct product…

I tried to place an order on line and it was a horrible. It took me forever to b able to talk to someone who could take an order that I wanted to place. To make a long story short the lady sent me from one phone to another I think she didn't ' know what I was talking about or how to do it.

I never got the order placed so I hung up and called back later to talk to someone else and finally got my order placed I worked for Kohls and I knew she didn't know what I was she know. She told me to hang up and get someone else to help me so I did and he helped me but I didn't get my discount like I should have but I was fed up with what I had to go through so I paid a higher price as.

I really needed the item so whatever. I worked for Kohls at 2 different stores and never treated customers like she…

I ordered a wreath from Kohls online on 8/19/23. I received a shipment confirmation on 8/22/2023. The last shipment update was on 8/24/23 item was in Ft Worth, TX in transit. There have been no updates since. I have chatted with Kohls CS several times and was given an order cancellation and refund confirmation on 9/3/23 stating I would have the refund back in my account within 7 days along with a confirmation e-mail.

As of 9/12/23, I have received neither. I actually called customer service on 9/12/23 and was told the refund had not been processed but they processed it again while I was on the phone and gave me another confirmation number stating my refund would be back in my account within 7 days and

an e-mail would be sent. Terrible customer service! This will be my LAST time shopping…

I was in the fitting room in the WOMENS department at the Kohls in Lexington Park MD this morning when I heard a man come in. I said out loud oh is this the men's fitting room? And was told there was no difference, they are gender nuetral.

Well I am sorry I am not ok with that and got dressed and left. I could not find any employee to ask about this so I left the store. When I got to my car I called the store and was told the fitting rooms where not gender specific.

When I asked her if she was OK with that because I wasn't she said it didn't matter because it was a corporate decision. I just want you to know I am not ok with this and I doubt you care but I will no longer shop at Kohls.

I did not feel threatened or scared but I was uncomfortable. Men DO NOT belong in the women's dressing…

I purchased a gift card at the kohls store in person using my kohls card. A few days later I received a letter from the Kohls fraud department stating there could be fraud. I contacted them and confirmed there was NO fraud.

I purchased the gift card. They insisted that they had to send a pin to the phone number associated with my account. That is a land line. Then they wanted to send a voice message to my home phone, had me hang up and was going to call me back for the pin.

However, my phone service blocked their number as spam rendering this process useless. They are making the customers jump through hoops to clear “fraud” that doesn’t exist. They held my credit card and gift card hostage until I could resolve it.

It took multiple days and 5 hours to resolve. They wanted me to send 2…

Bad customer service manager to busy chatting with girl on customer service. Meanwhile line to pay is super long and only one cashier working laredo tx. Store

Kohls has really a horrible store just got a new card an the number to call not one aasains can help you,I know that I will be not using Kohls card in the future, this the four card I have cancel who need the headache there so many dime stores like Kohls, that treat you so better,trust me those asains will put you out of business.

) I received a phone call from Kohl's, providing me a call back number. I called back and spoke to a person that I could barely understand. She stated that I had reached her in El Salvador. She stated that the reason Kohl's was calling was that my payment on my Kohl's card was "a bit" overdue.

I advised her that I never received a statement. She asked me for my address, which I provided, and said that she has updated the account. ) In addition to this issue, I had gone online to the Kohl's website prior to receiving this phone call, because I thought for sure I would have received a statement by now. I was…

Refused to hire disabled employees. We got about 148 deaf people living in our town. Some said they tried to apply but get denied. I gave it a shot to see if it's all true. Sure enough, the person I talked on by phone interview name Lindsey.

She claims that they welcomed any disabled people to work at the store. Sure enough I got an email. Bingo!

They have a sale section set up with various swimwear and amidst the other 20-25% items they have more expensive, not on sale items deceptively placed. They is no way someone designing that set up did not plan to scam customers into thinking that all items in that area were on sale.

The suits in the sale section that were not on sale were also about $15 more than the ones on sale. They also would not resolve the issue in store.

Hello, I have been a faithful customer for 25 years. It has always been my go-to store and I LOVE the clothing, art, sales and service I've received. I am disappointed to see PRIDE collections for infants, children and adults proudly celebrated.

This skewed definition of love goes against what the God I love says is good and right. It is in my face on your website and stores and I can no longer support such a company that feels the need to display this.

I hear your message and I'm disagreeing with it and will have to take my shopping elsewhere. You cut out a huge customer base by your actions and I'm saddened to leave.

Dear Sirs,

Today I came into Kohl’s in Newnan (approximately 3-4 pm)Georgia to use the Amazon return. I had kohl’s cash plus had received 20% off from using Amazon return. I was looking around the store and saw a long sleeve Clemson tee shirt. Went to check out to find out price since there was no tag on it. The sales manager of the floor, working a register, looked for a long time to find the shirt on kohls website. Finally took to customer service. Came back and said how about $5.00. I said yes. Went to register. Someone else (supposedly from fraud and refused to give name, I asked 3 times) came out and said that the shirt couldn’t be sold. Was very rude. I had been there for almost an hour wanting to buy this shirt. I said I believe I need something for my time wasted on the shirt and…

I was sent a email from Kohl's stating my online account has been locked and I need to reset my password. ) I tried 2 more times and was unable to change password becaue each time the message was the link has expired.

I called Kohl's back and they were unable to reset my password. The service rep said I should try to log in to my Kohl's account using my current password and the account was not locked as indicated in email.

The rep said the email was only a suggestion to change my password. No, the email stated my account was locked. I spent almost a hour on the phone as each time I called the…

I have been a regular customer for years. Have gotten mediocre service, every time I go in I have trouble with my credit card and am told to call corporate. I love your products and continue to shop with you.

I’m a huge believer in capitalism and free enterprise and the rights you as a retailer have. I am writing today to ask for my account to be closed. Your choice to merchandise PRIDE products for infants and children is a statement I’m not willing to support.

Thanks for your understanding.

My favorite place to shop is Kohls. Now that you have pride clothes for children you will lose my business. That’s absolutely disgusting that you would stoop so low as to go woke All of my friends and family will never buy things at Kohls anymore.

Like Target, I will Never step into a Kohl's store again. How dare you push your agenda on small children!

Not happy at all quincy il kohls would not honor a 30 dollar cash today why do you give them out if you put a time limit on them ....I live an hour away and don't shop on line .......very unhappy.....

Oh, I shopped at the Kohl’s in humble Texas spent $400 received Kohl’s cash at the store in humble did not have the purse I wanted so I drove over 30 minutes shopped spit more than what my Cole’s cash was. I purchased a purse and a wallet I mentioned to the sales clerk did you get the wallet?

Make sure everything‘s in there I drove all the way back home over 30 minutes no wallet, so I called the store. Yes ma’am she said it is here. It was never put in the bag I asked you to go to the Kohl’s that was nearest me.

She said no that I had to come back to that one because they were holding it, so I did so they were friendly enough, but I feel like for the inconvenience. I should’ve been offered something now I didn’t say anything some of the items I purchased that day I took back to the…

Bug in their software sent my orders to the wrong city and state!! Did not get a satisfactory apology or resolution

Yes hi Miss Nicole 2 days ago to return some clothing items that did not fit my husband and my father.

First and foremost I had to wait like 30 minutes in line and I want to go ahead and let you know that I have cancer and I cannot stand the heat I cannot stand up too long and I just got done with treatment and I was very ill that day.

The y'all at the customer service register was very nice I could not find my receipt for my clothes but she went ahead and she rang them up and it came too close to like I believe $200 and some dollars. She then had to call a manager over there to get approval for a gift card but in the meantime the manager seem to be taking forever and I had to also run out to my car to get my driver's license.

When I came back in I stood there for at least another 30 45…

Kohls credit card has horrible customer service. I have been a Kohls shopper for 20+ years and a Kohls card member twice in that time frame. I canceled my card a decade ago due to poor cust. service and just canceled again today for the same reason.

Why is it that every other credit card that I have, is able to send timely communications and reminders about payments/due dates/balances. I recieve reminder text messages and emails from my Old Navy card, Citibank, Chase, etc, but for Kohl's I never get reminders, only 1 statement email.

I get 30 texts a week about sales, but no text messages about my credit card. Well, after years of ontime payments, paying my balance in full every month, I made one error. 00 on my Kohls credit card that went 30 days past due.

I recieved NO communication…

After many,many years of paying via debit out of the blue last month was told I can only pay with a routing number via checking account. NO WARNING of this change. I do not want nor have a checking account.

So off to the post office I go after being on the phone with whomever/wherever was told sorry that is how you have to pay now! NO! Just got off the phone again this month. 00 just because I had to change payment date not to incrue late charges sending my payment via snail mail.

So now not only 3 EXTREME high APR's cash out of pocket for money order and stamp praying it doesn't get lost. You took my right's away of how I paid my bill and sent my PTSD through the roof.

This is THE WORST COMPANY amongst one other in the world. Not able to speak to anyone that has proper knowledge or…

I returned an item via UPS (I have a tracking number and proof of delivery) which was delivered on 2/18/2023. I called customer service twice (3/22/2024 and 4/10/2023). First, I was told to wait additional time. Next, I was told that my refund was being processed "immediately" and that my credit card account would be credited in 7 days. To date, nothing. I have been waiting over 2 months for my refund.

Also, my phone call customer service experience was awful. There was so much background noise that at times I could not hear the customer service rep.

They are about to lose a good customer.

I am a long time customer, I am african descent. When I am in Kohls, Surprise,Az, each time I am beung followed by your plain clothed security. This last tine I was looking at active wear, I noticed a short lady, petite was shopping by me.

I didnt find what I wanted so i went to clothing, then I looked at candles same lady appeared by ne looking at picture frames, then I noticed bras were on sale so i go over to look, you guessed it, same lady appearing to look at bras. My complaint all black people dont steal.

Just lije some white people steal but not all. Pull my account I shop a lit at kohls i live the kohls cash nut I dont appreciate being judged by the color of my skin. The racism has to stop in the country and with kohls, come to think of it, there are no black or any people of…

I have been a loyal customer to Kohl's for many years. I am usually very happy, but, the Store Manager of the Burbank Store as now provided horrible service to me twice. Kohl's has signs all of the store about their 'yes, we can' philosophy.

Yet, the store manager at the Burbank, Chicago Store is all about 'no he will not' assist customers. Here is my situation: I ordered a watch online on 3/11/23. The watch just arrived to me 4 days ago. As Kohl's no longer has a jewelry counter within the retail stores, I could not get the watch sized and the watch is too big for me.

It is still in its original packaging, with tags attached. Therefore, I went to return it today. The store associate said that the 'computer system' could not take the return. Yet, she said that a return can happen up to…

So I was looking for shoes, because Ive bought bought shoes from this location before.

Also I was in search of a specific pair of shoes, and so I had asked this male employee who was working in the shoe department. He was not friendly first of all.

Second of all he was helping search for the shoes, and he had made a comment about people "helping themselves" when he was searching for them. He looked at me, almost insinuating that I steal? I was insulted. I never steal, i pay for everything I have and I have a clean criminal record.

He was a white male and I am a hispanic woman. I did not appreciate his comment or attitude towards me. I had called the manager of the store and she did not seem to care either, because she said she is close with him, as if that matters or helps this…

I d rate it less if I could. This is the 3rd pair of tek -gear golf shorts I ve had issues with. The first 2 the button is way bigger than the button hole!! Had to cut the hole to fit the button.

In addition I wear a 38 waiste. I have over 30 pair of golf shorts. The button on these is way far over to the right. Just ridiculous. I had to move the button over to the left. this last pair I got today same issue with the button and the length of the short came down over 3 inches below my knee cap, looks ridiculous.

I ll never buy your product again . When I chatted with your customer service I made it clear I had a horrible experience. After 22 minutes of him looking up my order reading the above and me telling him “ I m about to cut up my kohls card,I expect some type of gift card and

a…

Last night at about 11:00 pm I received not 1, nor 2 but 3 emails that my Kohls account had been updated. I did nothing and when I went to click in link it appeared it was a phishing or spam email.

I called customer service this morning and the rep basically checked and said everything was ok with my account and there were no orders. She also said going forward to ignore any future messages…and I questioned what would happen if they weee actual emails and to ignore them!

She stuttered around and couldn’t really say anything. Doesn’t sound like good customer service to me?!?

You are selling Vanity Fair Perfectly Yours Classic Briefs which are bound so tightly to its plastic packaging that they can't be removed without sharp scissors or box-cuttters. There is no warning on the packaging. It took me a half hour to cut the plastic off the panties, with shards everywhere.

This is dangerous for customers. I called the Gurnee store and a manager said he would check it out. Please handle. Thank you. Shirley Zager, Gurnee, IL 847 782-0224.