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Avon

2.5
53 complaints

Address

1345 Avenue of the Americas, New York, NY, 10105

Customers are primarily frustrated with Avon discontinuing popular products without alternatives, order fulfillment failures including missing items and delayed deliveries, and difficulty reaching customer service. Representative accountability and product quality concerns are also significant issues affecting customer satisfaction and loyalty.

Generated 1 day ago

Common Issues

28% (15)
discontinuedbring backno longer available
26% (14)
never receivedmissing itemsdelayed delivery
18% (10)
reprepresentativeno refund
16% (8)
can't get holdno responseaccount on hold
12% (6)
terrible smellbad reactionbroke

Complaints

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Colleen Katsares

Sep 27, 2023
0

I love Avon but why did you discontinue the fmg Magix tinted moisturizer the Oil Free in Fair Light. It was a excellent wonderful product. now all you have available is the fmg magix tin radiant tinted moisturizer in Medium and Medium deep.

are you making any more. Please !!!!

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Erica

Jun 4, 2023
0

Your consultant, Sammie woods from Texas, belongs to a Facebook group called obsessed with death and she is harassing me. I feel threatened by her. She began an argument with me over a post of a dead man being called a stupid asshole. She repeatedly degraded me.

I found her Avon link on her public profile. “Tatted up country girl”

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Jan H azes

May 26, 2023
0

1 Honysuckle and Zany!! We have missed these for quite some time. the older generation and preteens and up! please Please.

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Alishar Simelane

May 10, 2023
0

I made an order on the 30th of April 2023 and it was invoiced on the 3rd of May but I haven't received my order and it says it was picked up

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Michelle

Apr 24, 2023
0

Good Afternoon, My complaint is very simple why are you not bringing back Soft Musk ? I mean if it didn't sell well I could understand. But you could bring it back every know and again for the people who loved it. My Mom and I have sentimental meaning to that perfume and know we cant find it anywhere. Well thats not true I found a 1/2 bottle on Ebay for $64.00 and by the time it got to us it was empty BUT the box smelt GREAT. I feel that this is not fair to the people who really loved this perfume and that every few years you should have a special so we can stock up on it. This is my everyday perfume and know I dont wear anything. Because Im very picky. Please let me know your thoughts.

Michelle Merlino 536 Power Rd Pawtucket R.I 02860

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Falestin

Mar 8, 2023
0

So I want the catalogs I started to realize this was an easy business for me and I really wanted to start it it was very easy to work at home and was very interesting interested when I started the business I had to pay for the books I had to pay for all the utensils and equipment And then I didn’t sell anything much maybe like two items or three I had a hard time when I left the books no one called me the books were trashed in the garbage can every time I put them and

when I went back they were trashed or ripped I ended up paying a bill all the time and not selling anything. It was very stressful it was so easy looking but when I tried it it was not successful at all I had to pay out of pocket so every time you get billed a invoice within a certain amount at one time I had to pay $77 and…

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Nthabiseng Sithole

Dec 22, 2022
0

Fraudulent account opened

Hi there,

Please note that someone opened avon account fraudulently using my details.which I'm now being harassed by a company called ITCBA.Which avon handed me over

Was told to write affidavit from police station and send proof of address,also sign on 6 times to prove that I did not open the account.I hope this will be proof enough to make sure that I'm not scammed by avon ever again.

It's the audacity for me:-( and to make things worse no one from avon has ever contacted me about "not paying if I was your client "clearly it shows that you don't have right procedures in place as long as beauty sales are coming in right?hence anyone even the minor can join using a fake ID.

Please take a note that I'm Not going to Pay for something I did not take or use.worse…

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Nonkululeko Hazel mahaye

Dec 19, 2022
0

Delivery services is poor, they do not contact in time to check your availability, they call when they are around your house and they don't even wait for 2 minutes for you they just leave

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Francisco Montano

Nov 24, 2022
0

Avon is a company that does not respect and value the work of the representatives. For three days I have been calling customer service to ask them to tell me where my package is and they do not give me an answer and after I paid for an order they suspended my account with a work team that I formed.

I have request to get my account reactive because I was not información about other people having the same address I was not informed about but anything by email I find out because yesterday I was not available to sign in and when I call they told me that my account was suspended

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STEFFI STOFFELS

Oct 26, 2022
0

I am a representative for a few years but every year this time then Avon delivers poor work every year. Orders are short or out of stock without notice.

I ordered four combos, but only received half of my products, I placed another order and it said that the back orders will be in the following order but nothing. My clients don't want to pay because they only received half of their order. What the F am i suppose to do now? It just out of stock but the fuck because then they should have kept their stupid order. I am suppose to pay now but no receive no flippen back orders!

This is terrible service

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ESTELLE LOURENS

Oct 13, 2022
0

I have placed two orders so far this month. 1 Oct 38218429 5 Oct 38229185 (received)

How come the order I placed later is received but the order I placed on the 1st has only been shipped today? I specifically placed that order early as my clients were in a hurry for it. Now they want to cancel and I sit with the problem because of incompetence.

I must say the new courier service Skynet is pathetic. They dont even deliver themselves but use a second courier service (Hibiscus coast distributors) to deliver stock. The box I received on 21 September was so damaged but luckily everything inside was ok. I can not attach the photos as the file is too big

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Lisa Eggleston

Sep 22, 2022
0

Tammy Hall Tillett never gave Kensington center blessing bags that I donated to and it’s been 6 months she keep saying she will bring them but does not follow they will cancel

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Peggy Bryant

Sep 8, 2022
0

I placed an order in Book 18 with Avon Representative Judy Madsen of Salinas, California via email on August 5th. I asked that she please call or text me that she received the order. I never heard from her so I called her and got her voicemail.

She returned the call and indicated she did in fact receive the order. A couple of weeks passed and I received a call from her stating she was returning my call. I advised we had already spoke regarding my Book 18 order.

She said okay and I thought that was the end of it. A few days later she called me back and indicated she didn't have my order so I repeated what I ordered. It is now over 1 month later and Campaign 20 is in effect.

That would indicate to me that products from Book 18 should have been delivered (she always called and I had to…

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Florence Ferguson

Aug 19, 2022
0

I ordered Avon 4 days ago I canceled it yesterday and she will not give me my money back and I don't think that's right her name is Lisa from conifer village baldwinsville New York 13027 I don't know her last name off Hannah I wish I did she sells Avon here in conifer village and I want my money back now she's telling me I have to wait till the 3rd and that's not right I want my money back please do something thank you my name is Florence Ferguson 902 conifer drive baldwinsville New York phone number 315-800-9032 I would like something done thank you

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Angela Larkins

Aug 17, 2022
0

Placed an order with a local Avon representative, Lisa and Jason Fowler back in June of 2022. I had to pay for the purchase upfront and used my credit card. I ordered a few bottles Skin So Soft and every time I phoned the representative I was told that it was on back order and to this day August 17, 2022, I still have not received my order.

I have been in communication with the rep and her name is Lisa Fowler, up until now, even spoke with her last week and she assured me the Skin So Soft was still on backorder, and she or he her son can't seem to get it. I tried phoning Ms.

Fowler again on today and was advised that her number was now restricted. I also sent her an email and haven't received a response. I want to let her know that we no longer want the order and would like a refund.…

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Kim Bulls

Aug 14, 2022
0

I am sooo disheartened. I use Nutura religiously. I went to purchase it & was given a status of unavailable until December 8th. Amazon has the produce but it is of course overpriced. I am ready to give up on Avon altogether.

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Thilivhali Dolten Manavhela

Aug 12, 2022
0

To whom it concern Ever since I got an account with Avon, someone is placing orders on my behalf which I don't even know about. Is not a first time it happen. On 27/07/2022 there's a order which it has be processed on my Avon account to the value of R1942,01, my current balance is R2042,10. I don't even know about this order, I've never ordered anything. Fix this inconvenience or I will will take this matter further. Take note I'm not paying for something which I do not even know or cancel my account.

Regard T.D Manavhela

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Allen

Aug 11, 2022
0

I brought some products from one of your reps Name Ashley Jowers and I only receive half of my order. I ordered back in June and here it is August and still nothing she doesn’t keep me informed with what’s the reason I have received my order yet and I just want my money back.

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OFELIA ACOSTA

Aug 11, 2022
0

I bought Firming cream from Amazon, i can't find a store or representative in my area I have been using this cream for over 15 years and this order i s the 1 stt time from Amazon The smell is awful, the color is yellowish. It has been white all the time Can you please explained what is wrong with. I hope it don't ruin the skin to my face Please e mail your response or call me 786 303 9711 Thanks

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Silindile Mkhize

Jul 27, 2022
0

I made an payment on Monday when i phoned they say it not reflecting

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Clearance phumzile Magudulela

Jul 25, 2022
0

I'd no: 7702210444083 - case ref no: AV0101_202108271055.I received a call from SSDA stating that I was handed over by Avon,of which to my knowledge my last email I received from Avon was to close the fraudulent account and sent me a letter from Credit bureaus to clear my name.This is too much to handle cause to me is a reputation and also affecting my credit stutus.

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Alayna Rahaman

Jul 8, 2022
0

I am having a problem with the accounts department. My account was placed on hold on Monday(4/7/2022) after placing an order. Payment was made same day and it reflected on my account by Tuesday. I have called twice everyday thereafter querying why my account was still on hold and order held.

Emails were sent to the accounts dep by the deferent people who assisted with no joy. Yesterday i was told my order my blocked so they cancelled it and i resubmitted it. My account is still on Hold. My Manger even sent them an email but have not received any response.

Today I receive a message stating I have an amount of more than triple of my order value that I must pay. I have never received any issues before from Avon . I was hoping to receive my order for Today or Monday latest but now that my…

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SALLY

Jun 29, 2022
0

IT IS IMPOSSIBLE TO GET HOLD OF ANYBODY. THIS IS REALLY NOT ACCEPTABLE AND UN PROFESSIONAL AS WE ARE A BUSINESS AND NEED TO SPEAK TO SOMEBODY CAPABLE TO HELP WITH A PAYMENT MADE TO AVON!!!!!!!

I DID SEND AN EMAIL TO [email protected] (GIVEN BY A PERSON AT AVON) 09/06/2022 AND NOBODY EVEN BOTHER TO REPLY OR CONFIRMING THE EMAIL.

I WOULD REALLY APPRECIATE HELP.

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Ashleigh Gordon

Jun 28, 2022
0

My customer bought the fitxavon watch and wasn't even 2 days when she opened it to charge it broke . I had to give her money back and I couldn't send watch back . This is bad production. .

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Sandra Foley

Jun 23, 2022
0

I am sick and tired of ordering something, told it's back ordered, then told it's not available anymore. I ordered a ring, #599-277, page 127, Cam. 15 and now it's in this book again. I think this company is being run by idiots!!

Also your items are over priced and your clothes are really ugly. I can get all these items cheaper in a store. Your catalog is so full of ridiculous and over priced items. Its really become like shopping in a drug store.

Please review the people you hire!

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Charleen Y Weber

Jun 22, 2022
0

Tried the hair color. Terrible packaging for the dye and conditioner. Made it incredibly hard to mix or get out of the packaging. Conditioner was awful. Hair didn't feel conditioned at all. Color dyed my skin and hard to remove.

I would never purchase again.

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L P Rudman

May 28, 2022
0

Thanks LPRudman

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Angelina Maldonado

Mar 2, 2022
0

well there's peoe that loss there job and don't want to lose Avon we decide to paid today and than the following day I'll paid the balance or when I get paid I can't do that because you guys decided you do t want your money like that well let me tell you what's gonna happend people are going to stop selling Avon and there not gonna paid you nothing g and you guys are going to lose why are you making things harder on us especially with everything that going on well I've been with Avon for 8 years and

I'm done don't want to sell no longer I'll take all my customers with me and sell Mary Kay and take my loyal customers. Be a use you guys don't know how to be loyal with your Avon rep that spends so much money on used and you guys go do this I think you better think about this and

change…

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A van tonder

Feb 15, 2022
0

I orderd Avon and paid for it on 29 jan 2022. Untill today i have not received it. Your avon lady says due to covid i will only receive my stuff at march 2022.

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Roxy junkin

Jan 8, 2022
0

Avon’s Online ordering is incredibly frustrating. If it wasn’t for a good relationship with my Rep, I’d just forget about ordering Avon completely. On numerous occasions, I have painfully gone through EBrochure, placed orders >$100 in product, only to find that there was an error, glitch, whatever... and I start over. And, eventually give up.

You need to improve the system as your company and your reps are loosing out. So, until you have a more user friendly app, I’m done with Avon. Let me know when you fix this. Roxy Junkin

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Linda Norton

Aug 18, 2021
0

I give Avon a 5 because their service IS good! But, my recent purchase of Dramatic Firming Cream is a disaster! It smells awful to the point I can't use it! I purchased a package of four (4) from AMAZON on June 16, 2021 to save money because I have used this item for some 2-3 years with no problem.

I would desire a replacement of cream that has been tested to make sure this bad smell does not exist. I can return what I have with free return shipping! Please advise me as to how to solve this situation.

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Linda Norton

Aug 17, 2021
0

My June 16 order of four jars of Avon Dramatic Firming smells terrible. I have successfully used this cream for plus-2-3 years, and I've never had this problem. I realize it's past return time, but I did have to finish using the supply I had.

I mean a terrible smell to the point I do NOT want to use it. I don't know what happened to these jars. What is my next move?

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Afika nkqayini

Jul 23, 2021
0

Hi I am afika nkqayini at gauging province I was at a bank they said I owe Avon R800 and I was not an Avon rep before can you please help me

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Buhle

Jul 20, 2021
0

Can I get my last invoice, the date it was delivered at and the address it was delivered at. My Avon account number is 117181433

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Buhke

Jul 19, 2021
0

Can I get my last orders invoice and the date it was delivered. My account number is 117181433

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Sandra

May 29, 2021
0

Mine is not a complaint, its a suggestion that if maybe our products could be sealed for consumer protection. Most times we order from Representatives we recieve, lets say a bottle of Spritz is already half way through, meaning it has been used and sprayed several times before one recieves it. Thank you

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Bongiwe Nongogo

May 5, 2021
0

Ordered a set of four bags. A purse, bag, weekender, and vanity bag. Did not get the vanity bag. Paid for the whole set. Keep asking the representative of Avon, the one i ordered from, but she says she does not know anything, because the order was put through by her leader.

She did not receive the vanity bag, and its not anywhere on the invoices. My problem is that, that set is no longer on the catalogue for May.

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Ellizabeth House

Apr 24, 2021
0

I paid for rose lotion from an Avon rep at a local event. Her phone number is +16608336876. After weeks of no delivery or contact, I texted her. She was clueless. She eventually finally delivered some avon items, but not the lotion that I had ordered and already paid for. I texted her.

She said she'd need the items back and would order the lotion. Weeks pass. No lotion. I asked for a refund. No response.

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Sarah

Apr 19, 2021
0

Why where is NO lavender in the part of the ingredients of: Skin So Soft winter lavender?

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Linda Lukacs

Apr 2, 2021
0

Why are they not including pumps with the large bottles of SSS lotion and Bath Gel. That is ridiculous what do you want them to do? I have new customers who don’t have old ones to use. They shouldn’t have to use old unsanitary things.

I can’t believe you did this. Linda Lukacs 45289531

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Berta

Nov 14, 2019
0

Purchased the lipstick color and conditioner as a duo. Pay$10 it dry and CRACKED my lips BADLY used twice. Chatted with a Rep. 83 THINKING THAT THE ITEM ARRIVED DAMAGE. I email them two incompetent lady's did nothing for me. Kept emailing NONSENSE.

They obviously don't care about the customers only to make money.

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Sandra Fuller

Nov 8, 2019
0

talk to two supervisors and three Representatives about an item and they're telling me that it's not the item I'm talking about I gave him the item number I know what I'm talking about and they just don't know what they are doing

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Waltina White

Oct 15, 2019
0

I ordered 283760 Anew Hydra Fusion De-puffing Eye Serum from my representative Renetta Harris. I used the cream according to the directions, but still had a reaction. My skin in super sensitive. My eyes puffed instead of depuffing.

Just wanted you to be aware, in case someone else had the same reaction.

Thanks, Waltina

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Yvette Williams

Aug 15, 2019
0

You never have what a person or customer wants to order and you're putting these campaign books I believe y'all should tell people how many y'all had of each items is a headache and do you want people to build and get new customers and recruit new customers to order or be a representative is horrible your is very very horrible I believe this my last time to place an order for Avon and sewing all my customers is very disappointed

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Matumane

Aug 14, 2019
0

Hi,i send a an order worth 1000 in July n AVON said I must pay 853 in advance I did pay that about about a week they send me an SMS that said my orders are in hold I must pay 37 Rand so that they can send my order instead of paying 37rand I paid 60 Rand even today I did not receive my orders I called several times to your customers care line they said the problem is the debtors but

they will send an email so that they can unhold my orders till today there is no orders Now I want to know what am I suppose to do? Either you gave me my money back or orders pls

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Sydney Ramos

Aug 12, 2019
0

I am a representative with Avon and I am so disappointed in the quality of service I have received lately from the customer service representatives! I placed an order for a customer on 06/28/2019 and I never received this order, upon calling customer service I was informed that I never received the order because my address was not correct on my account, it was missing my apartment number.

I was told they could either resend the package or credit my account, my customer no longer wanted the product so I asked for a credit to the account, I never received any credit on my account or the money I spent on the order refunded too me! It has now been over a month that I have been trying to get my money back for product that I never received in order to refund my customer!

I have been dragged…

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Tammy Tillery

Jun 22, 2019
0

About the mask product. It has made my face turn red and has a burning feeling going on here.

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Chris Morlang

May 20, 2019
0

It seems that every campaign my customers order something and it’s no longer available. I ordered campaign 12 brochures and was charged for them, but when my order came no brochures. They were unavailable. What is going on with this company?

I sold Avon a few years ago and it was a great company. If you don’t have the product that you have in your current brochures, then don’t advertise it. I’m trying to build a clientele and how can I when everything is no longer available and neither are the brochures.

Most of my customers are elderly and don’t shop online. Get it together. No wonder so many people who have been reps for years have quit selling. It’s frustrating.

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Ronnie impagliazzo

Apr 5, 2019
0

I have been an Avon rep for over 30 years. Every 2 weeks when I put a new order in I pay my bill in full. It’s 1 day into campaign 9 I was told I couldn’t put an add on order in for campaign 8.

I was told I had to pay for the new order first which was just delivered today while I was at work and not even unpacked yet. I always put add on orders in for my customers because they don’t make the deadlines. 00 in sales. 1st time in years.

So I take any order I can to satisfy my customers trying to get back up there. With all these changes it’s very hard. 00 and I wasn’t going to refuse it. Customer service would not let put the order in.

My records show I always put add on orders in and pay all the additional shipping fees to keep my customers happy. I’m furious right now in all these years…

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Jamie Hairgrove

Mar 19, 2019
0

I would just like to complain about Avon discontinuing its Avon Care Deeply Lip Balm. This is the ONLY lip balm that cures my chapped lips and now it is almost like having to go underground to buy it. I think it should be brought back!

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