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Maybelline

2.0
112 complaints

Address

Chicago, IL

Customers report widespread quality control issues, particularly with products arriving dried up, breaking during use, or containing insufficient product. Eyeliner and pencil products have chronic breakage problems. Additional complaints include poor product performance (smudging, not lasting), packaging design flaws that prevent accessing remaining product, and some politically-motivated boycott threats.

Generated 5 days ago

Common Issues

45% (50)
dried upbreaksfalls apart
25% (28)
tip breaksliner breakspencil breaks
15% (17)
not enough productwon't pumpruns out quickly
10% (11)
doesn't lastsmudgesnot waterproof
5% (6)
wokeDylan Mulvaneyspokesman

Complaints

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Carmen J Capron

Aug 20, 2023
0

Maybelline New York - The City Mini Palette - eye shadow - Matte About Town 480 - HWX40W - 0.14oz/4g - SKU: 41554 54077 I purchased this item in brown tones because I wanted a Matte - - this product is not acceptable - you open the case & the powder is so loose the powder falls out - if you put a brush on it the powder goes all over - it's impossible to put it on your eye lids because of the loose powder. Carmen J Capron 930 North Tamiami Trail # 807 Sarasota, FL 34236 [email protected]

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M

Aug 20, 2023
0

I bought eyeshadow last mth end and it is the worst

Clotting ...Falsies kash lift waterproof

Totaly unhappy and dissapointed in Maybelline

I used to buy the green tube that was the best ever, but you discontinued such a nice product and brought crap on the market

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Chuck Carder

Jul 15, 2023
0

My mother and grandmother used your products regularly. No more for girls and moms in our family. Why can’t you just sell your stuff without going woke. Bye bye. No more of your stuff.

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Rosanna

Jul 15, 2023
0

It amazes me a company that is sooo low on the makeup totem pole has the nerve to put an ad out there with the fool in a beard. Your higher ups obviously don't care about the future of the company. Good luck!

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Maria

May 30, 2023
0

The sales representative in ayala watsons was super rude, we were asking questions about the lipsticks and her responses were sarcastic and she didn’t seem to want to assist us. It’s dissapointing as I was looking forward to buying new makeup.

80% of my makeup is from maybelline and alot of my friends and i buy makeup from maybelline together, I feel sad as a big supporter of 10 yrs of your products that you don’t value your customers. I loved maybelline but me and my friends are never buying from maybelline ever again.

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Karen Williams

May 28, 2023
0

I’m a real woman unlike Your new spokesman Dylan mulvaney whom you evidently prefer over using a real woman and I will not be buying anything associated with your brand. I refuse to support your woke agenda. I don’t care what the LBTQ people do but I refuse to have them play victims and force their perverted way of life on me.You evidently have not learned anything from bud light .Go Woke Go Broke!

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Debbie

May 24, 2023
0

I have used maybelline since I was a teenager. You go woke and use Dylan you have loss another customer, it is apparent y’all care little about folks that have kept you in business! Sad days

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kathryn gentry

Jan 20, 2023
0

I bought Eraser multi use Age rewind while in the USA.

I am very disappointed in its performance, it is like applying wood filler and changes colour on the skin after a while , when you are no longer looking at it!

It is really hard to blend and feels coarse.

I would like a refund for this product which is wholly unsatisfactory.

Thanks in advance

Kathryn gentry

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Cheron Alexander

Nov 28, 2022
0

I was so excited to hear about your vinyl ink range! its not stayfast. Disappointing for me because I have found your Brand to be the best stayfast and have since only been buying your lipstick. sigh

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Kathleen R Files

Nov 17, 2022
0

Over the last two years you have been shorting everyone on the pump up mascara. There is not enough product in the tube. Hope you fix the problem soon.

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sally porter

Nov 5, 2022
0

the super stay 24 couleur lip stick I purchase didnt seem to last long ( didnt think it was very full so it didnt last long) I have used others & they seemed to last longer

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Jackie

Sep 18, 2022
0

I bought stiletto mascara from Walmart and it was dried up. They would not take it back cause of hygiene reason. All they had to do is return it to you. I'm out at least $12 for something I can't use. Not impressed.

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Tammy Ramsey

May 20, 2022
0

I bought the Maybelline hyper easy eyeliner this is the second one I bought and all it does is crumble into pieces as soon as you try to use it very disappointing considering what I paid for them

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Renee Marcogliese

Apr 16, 2022
0

I purchased Stiletto eyeliner shade black from Walmart. When I tried it the liner was completely dried up. I tried to return it for a new one however they would not exchange it

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Charlotte Ellen hambleton

Feb 16, 2022
0

I always use maybelline new york but unfortunately i have used the new maybelline colossal curl and bounce and it has taken my eyelashes off when removing my make up which has never happened before i am absolutely devastated this has happened

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Miriam

Dec 3, 2021
0

I want to complain about your product maybelline New York fit me concealer it’s caused me a lot of grief making me react on my eyes. They are red and very itchy.

I have looked it up on the internet and a lot of people are saying the same thing. It’s upset me a lot as my engagement is in a week and hope this clears up by then.

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Ronelda Jonker

Aug 13, 2021
0

Goeiedag. Mag ek asb n voorstel maak, ek weet nie of jul dit reeds doen nie maar kan jul nie asb n uitdraai oogomlyner potlood maak nie asb? Ek het vir die eerste keer Maybelline gekoop aangesien ek Essence gebruik.

Ek is mal oor die tattoo liner maar ek wil al myne in die asblik gooi. Hy trek so lekker en smudge nie en hou lank maar sy punte breek heeltyd af en hy maak moeilik skerp. Die splinters steek in my oë.

Asb maak n uitdraai potlood dat ek jul kan bly ondersteun. Groete Ronelda Jonker 0713515117

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Lana Tite

May 11, 2021
0

I'm tired of buying Maybelline mascara and they have very little mascara in the tube the colossal waterproof is not waterproof I just bought marvel tube of mascara same thing little mascara in tube this has been happening for a while same thing over and over again its such a rip off ive complained to them several times and this issue is never resolved! I think im done buying their mascara ...

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Avagene Moore

Mar 31, 2020
0

I have bought and used the SuperStay 24® 2-Step Liquid Lipstick Makeup for several years now and love it as far as the color and 'super-stay' part of the product goes. What I don't like is the conditioning balm running out long before the color part of the product.

I have several of the colors but am always using the balm from a newly purchased liquid lipstick. Why not sell the balm as an extra product line? I know I am not alone in this complaint. Hope to hear you are listening. Thank you.

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Karen Brecher

Mar 2, 2020
0

I love your Tattoo Studio Gel Pencil Eyeliner but I have had a problem with the crayon liner coming out. I push it back in but once this happens every time I pull off the cap the suction pulls the crayon out again. Because the crayon is so permanent it makes a mess on my hands, fingers and clothing and it is difficult to remove.

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Anna Young

Feb 29, 2020
0

I bought a double pack of your expert wear twin eye & brow pencils. (Velvet black) As I sharpened them to continue use the makeup would fall to pieces. I am a true Maybelline makeup user.

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Marianne Sevenster

Feb 12, 2020
0

My daughter and I are using Maybeline full coverage softe bronze foundation, as from Novemver 2019 we are unable to get this. We went to Clicks River Square and Meyerton, Foachini Three Rivers , no stock of this colour. Today is the 12 of February 2020 already.

When will they get sto k please?

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Julie

Jan 31, 2020
0

I am SHOCKED THAT YOU HAVE PUT YOUR NAME TO Super stay lipstick and super stay crayon. I have been using your maybelline supper stay ink I bought 2 of eBay and bout 2 from boots as they were 2 for £12 the lipstick has come of all over cup and has come of completely

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Nitu

Jan 25, 2020
0

I bought clear glow all in one BB cream from my nearby shop. I found the oil n cream was separate. Even after shaking the tube it won't mix.

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Mary E Bowns

Nov 10, 2019
0

I bought the Maybelline master precise Skinny eyeliner in charcoal twice in the last couple of months and both times the liner has broken. I had used it before and it was fine. Each time I tried to use it, liner would break. I would try to twist it to use another piece of the pencil and it still continued to break. I paid around $9.00 for each one and I hate throwing money away. I love your mascaras and lip colors but I am not pleased with this at all.

Thank you for your time.

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Terry Boylorn

Nov 10, 2019
0

The makeup I purchased , did not line up to open. Also the tip fell off. The design of the product very poorly made.

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Jannicke

Oct 11, 2019
0

I purchased a maybeline great lash mascara and old favourite of mine less than 2 weeks ago. But its all dried out he mascara. It was correctly sealed with the plastic. I dont live near a dischem walmer park port Elizabeth where i purchased it to return it.

Very unhappy wasting R100 and without maacara

4084200867301 serial number 26RD01

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Renee

Oct 10, 2019
0

The snapscara I purchased only a few days ago did not include an expiry date. This poses a health issue and now I am concerned because I got an eye infection the same day as application. I am not allergic to several products I’ve tried throughout the years and have never received this problem.

After I stopped using this product my eyes cleared up and returned to normal. My main complaint it that the packaging has no expiry date/ shelf life. After all it could be a coincidence my eyes reacted odd despite not having any other changes to my makeup routine.

Is there anyone I can talk to about receiving a refund?

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Kim Balsamo

Oct 7, 2019
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I bought your mechanical Black eye liner and only had it for 2wks. All of the black came out at once and now the pencil is empty. If I didn't pay 10.99 for it, I wouldn't care. I buy all my makeup at CVS in Fuquay Varina NC, and they told me I need to contact you. Unfortunately, I do not have the plastic and cardboard it came in. I wanted to try something new, but that will be the last time i do that. I will stick to your regular pencils.

I hope to hear from someone on this.

Thanks,

Kimberly Balsamo

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Julia Martins

Oct 5, 2019
0

Hello maybelline! I would like to register the dissatisfaction I just had when opening a Lipstick of your brand. it is wrapped and sealed and when I opened it it was all scratched with some strange marks and the top was as if it had been cut.

I was very sad because this was the first lipstick of your brand that I bought and now I have to throw it away. I can't use something that might be contaminated. I'm sending pictures of lipstick at the moment I opened.

I really want to know what are you gonna do about that!

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darlene maziarka

Sep 10, 2019
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Ive used maybellie since I was 13 yrs old now 70 and still use it. I sent a message a couple of weeks ago, but I think I forgot to leave information how to contact me. to make a long story short, I love the new tattoo eyeline. 00 @.

each one I had trouble sharping them. each time the make-up broke off in the sharperner. I like to know why this is happening. I don't think 10bucks for half eyeline is good when you are on fits income. could you please tell me why they keep breaking. thank you

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Joeannne

Sep 9, 2019
0

Won't pump through the pump what a waste of money again this is the second time it has happened to me

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Betty Sobczak

Jul 6, 2019
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I have been using your eyebrow pencil for over 60 years and loved the refill one, that you did away with. Then I went to Expert Wear and learned to love it, discontinued!!! I am very frustrated with what you think can be double duty with eye liner and eyebrow pencil.

Does not work for me. It's way too thin to be for the brows and breaks off easily. And the color I love, Dark Brown, is no longer available??? Please, please bring back the eyebrow pencil!!!!! Thank you, sincerely, Betty

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Christine Shay

Jun 22, 2019
0

I have been using your Super Stay 24 lipstick for years and I love it. The color lasts extremely longer than the "gloss" that is attached with the whole lipstick "way longer". So I have around 9 color tubes and no gloss with them because the gloss portion ran out. I am spending a lot of money buying more lipstick because of that. Of course I am sure companies do that to make you purchase more. I love the product but it isn't cheap. I don't know why a separate gloss isn't sold. I am thinking of trying something different and I really don't want to.

Christine Shay

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Jill Lackey

Jun 22, 2019
0

I have been buying your skinny eye liner for a couple of years now. The past three that have i purchased the tip of the liner has broken off every time I try to apply. Not only does it make a mess on my eyes, it is no longer usable and I have now had to throw away three tubes.

I kept trying it thinking maybe I just had a bad item but it keeps happening. i used to love the product but I will not buy it again. It has become a huge waste of money.

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Sandra M. Kintz

Jun 14, 2019
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I have bought 2 different times from Walgreens in Spring hill Florida while there for my 6 month snowbird stay, and both times had very poor luck with your eye liner it is the liquid master duo 500 black lacquer P91M It dried up in about 2 weeks of opening and no more use to it both times.

Please either send me new ones or a coupon for new ones. My address in New York state where I am now is sandy kintz 1298 Oak Orchard rd Waterport Ny 14571 I always buy your products and never had this kind of bad luck with them ever before in my lifetime and I am 65!

com 585 682-3970 Thanks from Sandra M. Kintz

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Janice Graham

Jun 10, 2019
0

I tried your waterproof mascara. Maybeline falsie. I paid £9. I bought it from Sainsburys, Urmston. I’m very disappointed. It runs into my skin. Giving me Panda eyes. I thought waterproof didn’t do that. I’ve worn makeup all my adult life. Please explain.

I’m having tha same problem with eyeliner too. Eager for you reply. I so would like your advice. Thank you Janice

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brenda hellsten

Jun 4, 2019
0

The Maybelline product lash sensational somptueux leaves unattractive black smuges on my upper lids and was a waste of money as I can not use it due to the mess it leaves.

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Rosemary Oswald

May 15, 2019
0

I have been using your Maybelline master precise skinny automatic pencil in sharp brown for several years without a problem. Recently I have had to discard four pencils. The color tip keeps breaking off. Extremely frustrating and I am wasting money.

What changes did you make in this product? I have always recommended this product to family And friends but will no longer do so. Very disappointing!

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Karen Berg

May 11, 2019
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I have used Maybelline products for MANY years, I purchased the Gel Pencil Liner, 1st time using it the tip broke off, then sharpening the pencil was a real treat, never again. I got the gel all over my hands and it wouldn't come off. Maybelline is not the product it once was.

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leah bellsmith-powell

May 8, 2019
0

To whom it may consern I bought a pack of lip color sensational pink wink and I went back were I bought it and I took it to the service desk to get another color and they told me to contact the company that made the lip stick. so here I am telling that the color of lip stick it was melted and I did not know about the melted lipstick after I got home so here is the barcode- 4155455459. I never had this problem like this before the color was pink wink - 0002004 thanks

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Jalila Manalocon

Apr 29, 2019
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So dissapointed with Maybelline on shoppee. They cancelled my order coz they failed to ship it on time. I am maybelline user ever since and most of the time I always buy their products at tge store, but since I am into online shopping now I placed and order instead just to be dissapointed.

They posted that their ship out time is 2-4days, but they keep me waited for 12 DAYS JUST FOR THEM TO CANCEL MY ORDER. SO SAD THAT THE PRODUCTS ARE EXCELLENT BUT CUSTOMER SERVICE ARE SO DISSAPOINTING, UNFAIR AND UNRELIABLE.

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Paula

Apr 17, 2019
0

Maybelline SUPER STAY MATTE INK lipstick. I bought this in hopes of long wearing, not coming off or having to apply a moisturizer on top of color.

However, it wears off way to fast, wipes off on napkin when eating and has transferred to my cups while drinking. It gets blotchy and end up removing with make up wipes.

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Kerry harris

Apr 3, 2019
0

I use dream satin liquid foundation when ive got a quarter of a bottle left it dosent pump out which is a waste as the top cant be removed it dosent twist off or pull off .

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joann martin

Mar 23, 2019
0

I have always purchased your mascra great lash UPC 041554532722 at shop rite in new jersey, I spent almost 7.00 on this tube it is terrible, it is like it is empty, and also does not curl your lashes, your lashes feel like it has water on them, I am extremely upset about this, I would like my money back or a coupn for what I paid. joann martin 244 sextant road Manahawkin nj 08050. thank you

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Georgina Grech

Mar 12, 2019
0

Superstay matte lipstick very sticky , I have bought several an I am not happy at all , an if you wish to reanberse me my address is 3 Dunhill Court Carrara 4211 Gold Coast Queensland cause I am not going to the 4 different shops I bought them from to returne them , very disappointed . Georgie

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Dakota Morin

Mar 1, 2019
0

Just purchased your Tattoo studio brow gel, hoping it would be just as great as the tattooo brow tint peel off. BUT it was nothing near what I wanted, it didnt last longer than a day, its supposed to be waterproof and wasnt. I want my money back, or the tint instead, thanks

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Crystal Ledford

Feb 25, 2019
0

I am very disappointed with Maybelline Snapscara mascara. I had to reapply it multiple times and it flakes off afterwards. I threw the tube out and will never buy it again.

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Faith Shaw

Feb 21, 2019
0

I started to frequently wear makeup at the age of 29 to cover the imperfections of looking dull, pale and unmoisturized. It has been 9 years strong and I am now 37. I wear the shade dark cocoa 3. This shade gives my face a luminous glow and a Hollywood spray tan look.

I started with the introduction of Fit Me but shade 355 coconut was a bit to light. Then the company upgraded to an actual airbrush spray can tool like bottle that I regret i didn't get to try, then airbrush liquid mousse, then dream liquid mousse with a air brush finish.

I depend on this product to make me feel beautiful because I have a scar on my cheek and I don't want to look dry and plain, recently they changed the formula to satin and now the color dark 3 is too dark, and I feel like I am mimicking a "black face"…

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Margaret Weghorst

Feb 16, 2019
0

Good Day,

My complaint is with the compact makeup verses the loose powder makeup. Since I was in high school I have used only Maybelline products. Someone in your company came up with the idea to start making the loose powder makeup. First, I want to point out that the container does not fit in a makeup bag that I carry in my purse. Then there is a very big problem touching up my makeup while I am in my car. The makeup comes out in sprinkles. Whoever thought this would be a great idea? Forget about even coverage, not happening with sprinkle loose powder. Sprinkles of makeup on my clothes. This cannot be avoided unless I take a towel with me and cover up my clothing! I have now switched to Cover Girl for the reason that this company still uses the pressed powder in a compact and has a…

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