Asurion

I signed up to Asurion coverage for my phone with Verizon Wireless during open enrollment.

My daughter dropped my phone down the stairs 3 days later and the phone started overheating and shutting off.

I contacted Asurion to file a claim on my phone and they denied it stating there was no activity on the phone from the time that I signed up to the time I claimed.

I use my phone all day every day, but I am home and, on my Wi-Fi, always.

I contacted Verizon and their Tech support department verified there was usage on my phone and contacted Asurion themselves.

Asurion still refuses to process my claim and continues to deny it them over and over and is now canceling them without a response.

I have contacted Asurion and every single person I speak to assures me they will get it taken care…

O STARS My company has several devices with VZW, all covered by Assurion insurance.

My iPhone X was broken, filed claim, sent phone, paid $200 deductible, received refurbished one.

In meantime, had purchased an iPhone 11.

Decided to give the refurbished to sister.

When she had it activated, of course she used her number, not mine.

She also has VZW.

The refurbished phone kept turning off.

She returned to VZW and was told the refurb was “Fatal.” Called Assurion and was told “we won’t help you because you changed the number.” Since I received a “Fatal” refurb, common sense would be to replace it but they said, “No.”.

I said, “so, you’re telling me I’m screwed” and the Agent replied, “Yes.” I am furious that Assurion, knowing they have the monopoly on cell phone insurance for almost…

I had the Motoz Force.

Due to end of battery life i was forced to upgrade to the MotoZ3 otherwise the Moto Mods i purchased would be obsolete.

I received the MotoZ3.

The screen got cracked when i was pushed down at a sporting event.

I paid $99 to have it replaced.

One week later the phone died.

Asurion told me it was because the Motoz3 had battery issues.

The sent me the MotoZ4.

This phone is Junk!!!!!!!!!!!!

I had the phone in my shirt pocket.

When i bent down to pick something up the phone fell out and the screen shattered.

I paid $99 deductible again.

Received the phone.

12 hours later I had the new phone in my pocket.

I bent over to pick my keys up off the ground and the new phone fell out and the glass shattered.

It looks like i stomped on it.

This phone has the…

I'm not happy with asurion I purchase 4 warranties-from them and for the problems I've been having with my washing Machine I've called the probably five time My wife has called them I would say at least 20 and everytime I call there is an excuse for why it's not covered and mind you there all false reasons so I call licensedtechnocians to resolve the issue paying out of pocket after paying for 3 To five year warranties and I've only had the washer for 2 years so I'm sorry but my review is a bad one and I won't be calling them again because I'm tired of them giving me the run around and I won't be purchasing another warranty from them because I'm still paying out of pocket for the repairs and as far as the stove issue the picture says it all My rating is a no star but I had to put…

If I can give this company a -0 I would do just that!!

My Gucci watch has been at their repair facility since April we are now in July they claimed to have mailed it out in June, big lie that never happened there is always someone at my home to receive packages.

I called they now say they have to verify address in order to mail out again.

I verified it and still the problem has not been resolved NO WATCH YET I call and they tell me they will call me back and no one ever does.

I have spoken to supervisors and still haven’t resolved my problem.

I purchased a Samsung flex washer. it has been nothing but a problem. yhe mega board went out and cost $800 to replace. after servicing a j1 and j11 problem. it broke again in 3 days. the tech said these are sensitive and a storm can blow the mega board out. he had 2 people having the same problem. i went to the laundry mst and there was a lady with the same washer and problem. i decided to purchase another washer, maytag bravio for $700 from lowes. asurion extended warranty canceled my warranty because the washer had too many problems.

I am 63 and say dont buy samsung, they should stick to phones and TVs

Claim #4460212411: This could have been a 5 star rating as I received a new ipad due to a cracked screen.

However, after receiving the device and setting it up I went to remove the Zagg screen cover and found it was the cover that was cracked not the screen.

So, upon calling Asurion the customer service rep said to return my original device and I would get a credit for my deductible of $149.

So, they received the perfect condition ipad on May 30, 2019 and after seeing no credit I called to be told by another Asurion customer rep that they cannot give me credit since it's not the device they sent out.

They had no ability to override even though they have a like new (Dec.

2018) ipad.

They also could not ship me back my original device, so I could reset up and return the replacement…

This is regarding my Samsung galaxy S9 device.

I have this device with phone protection plan with asurion.

I have issue with my phone needing the replacement.

First things, they want offer me the same device also they are offering me the options that is completely irrelevant.

They also are not agreeing to upgrade my device with the top model or atleast with the other android equivalent device.

Second of all, the phone they offer me would be refurbished one.

I am paying money for insurance since last 2 years and also asked for my money back.

Every request is denied even though I pay money.

I have a phone through cricket wireless.

It was a galaxy note 5.

I have had insurance on it a year.

It broke a few days ago and asurion is my insurance for the phone.

An agent through asurion told me they did not have the phone in stock and they could issue me a check for the value of the phone which was $345.

99 AFTER the deductible of $250.

I was told I could go get any phone I wanted and they would send me the check for $345.

99 no matter the amount.

Now they are saying because the phone was less than $250 they would not issue the check.

The phone I received was a major downground from my last phone.

They are stealing people's money.

I paid insurance on that phone a whole year to be promised a refund of $345.

99 no matter what I spent.

I have screenshots to prove all of…

Poor returning shipment process.

Customer service representatives not trained efficiently to assist with issues regarding lost shipments.

I have been given the round around for 4 and a half months about a replacement device not being received by them.

We have had an IPhone 6s+ for over 3 years, paying for the Asurion insurance every month.

February 5, 2019 the screen was broken.

As it would leave our representative with out a phone to wait for the repairs, we bought a new phone after being told that we had 30 days to file a claim with Asurion for the broken phone.

We have numerous phones on our account and intended to use the IPhone 6s+ on another line once it was repaired.

When I tried to file the claim on 3/4/19, I was told that Asurion would not honor the insurance since we already purchased another phone?!?!?

This phone was legitimately damaged while under an existing and current policy.

Our purchase of another phone should have no impact on the separate and valid policy on the IPhone 6s+.

We respectfully demand Asurion to…

I lost my phone 2/23/2019 I tried filing a claim I ended up entering the wrong pin # and the system was going to allow me to pay the deductible and get my phone.

I ended up getting the right pin # from my cousin who is the account owner so I cancelled the claim and started a new one then instead of it prompting me to pay the deductible now all of a sudden I have to fill out a affidavit.

I had to get up and go to a FedEx to print the form fill it out and scan it to send back.

After I did all that they send me a email for addition information but I also receive a email saying my claim was good continue to payment.

I feel like someone is messing with my claim cause I was arguing with one of the supervisor earlier.

My repair appointment was cancelled on the day of about a half hour before the tech was supposed to show up.

They then proceeded to tell me the earliest they could send a tech out was in 7 days.

So I scheduled something for the following week.

Then I reached out to their online chat to see if they anything earlier.

The online representative said she could schedule me for 4 days earlier.

I said great.

The day of the appointment came.

No one confirmed the appt.

According to their records it was never scheduled and there was no record of my online chat conversation.

They kept the original appointment which wasn’t even scheduled on the correct day.

I am beyond frustrated with this company.

I now need to call back and have them schedule the CORRECT day.

Their incompetence is…

I recently cracked the screen on my iphone.

I was ensured that insurion would reimburse me for having it repaired.

Evidently the person who ensured me it was covered didn't know what he was talking about.

Instead Insurion wants to charge me nearly twice the price of the repair for a used or refurbished phone.

I DO NOT need or want a second phone, I want reimbursed for the repair.

After talking to several representatives online and running into dead ends, I started making phone calls.

I supposedly talked to different levels of management but they all sounded like a broken record.

So much for customer service.

So much for the customer is always right.

So much for having me as a client.

Applecare has better customer service and much much better backing of their product.

There is no…

I put a my lost ph request on 23 Jan still 7 Jan no one sent my ph yet am waiting I feel very hard here without ph. especially while traveling this is one worst company in the word if they don't have ph why they join for insurance why open the company

I filed a claim for a cracked screen on one of my 4 devices on my plan.

I paid the $29 deductible and received an e-mail confirmation for today between 5-7pm no one showed up and I did not receive a phone call to let me know what happened so I called in to asurion and got the run around about the claim not being filed on the correct device and I need to cancel this claim and get a refund on the deductible.

Then refile a new claim for the damaged device.

This is what I did in the first place!

I am angry that they wasted my time waiting around with no call and now I have to wait a week to file a new claim because I am not paying them one more penny until I get my deductible refunded.

I am beyond frustrated and can’t believe Verizon uses this company who treats their customers this way.…

Absolutely the worst customer service I have experienced to date.

They made an obvious mistake, and refused to offer any solution.

Eight plus hours on the phone, to be told that I need to initiate the claim for a cracked screen on an iPhone X AGAIN.

They have the phone in their possession, and are mailing it back to me, with instructions to mail it back to them.

Something is essentially broken with this "repair" company.

On Friday 12/07/2108, an insurance claim was filed for my daughter's phone.

It was never mentioned that they needed the account holder's information, so we assumed the claim was complete.

We were told the amount due was $112.

00 and the replacement phone would be delivered on Saturday.

I called Asurion on Saturday around noon just to verify the phone had shipped, I was told the claim was incomplete and again the cost was $112.

00, that I could go to the AT&T and they would help me.

I went to the local AT&T store and had the manager help complete me the affidavit and give them a picture of my ID ( being the account holder).

He said he sent to Asurion and that we should receive the phone by Monday, the latest Tuesday.

So on Tuesday morning, I called Asurion to see if the phone had…

My phone was damaged and is still under warranty also i have insurance on it.

I bought the phone a samsung J7 from sprint.

A sprint outlet told me that i woukd have to take my phone to their corporate office.

I took it there and was directed to tech support wehich is asurion on 10/26/2018.

Af 8 days they still hadn't gotten my phone, so finally they gave me loaner phone.

After 2 more weeks they said they have the phone but cannot do something on the back end.

Now it is 12/4/2018 and i still don't have my phone.

WHAT IS THE PROBLEM!!!!

Claim Number: 442713619

I filled a claim for a broken screen a week 6 days ago and Asurion was supposed to send a technician to repair the screen for me.

The earliest appointment they had is 3 days after.

On the of repair, which I had to take a day of so the technician can come to my house and fix my phonel’s screen, the technician called me and said that they don’t have the part and that Asurion will send me a replacement phone.

I did receive an email from Asurion states that they are going to replace the phone and it will be shipped shortly.

I received the shipment email with the tracking number.

The next day, I checked the tracking number and tracking info says that Fedex could not deliver the shipment and it was sent to the shipper.

I called Asurion and was on the phone for…

HORRIBLE HORRIBLE HORRIBLE!!! can't say it enough.

I will never, ever, ever, ever pay for phone insurance again because of this company.

I've been told 8 different things in the course of 8 hours in dealing with trying to get my phone replaced.

My grandmother is 91, ill and depends on having a good working phone.

I am the authorized user on the account.

I use the phone and pay the bill as well as take care of her and her finances.

My mother (her daughter) is power of attorney.

We have paid over $1000 for the phone along with monthly payments for insurance.

I drop the phone and break the screen.

I go to ATT and they tell me that I have to deal with ascurion, fine I go deal with ascurion.

I upload the documents along with my id.

My id isn't good enough because I"m not the primary…

Dear: To whom it may concern:

RE: 110638035 – LG Refrigerator LMXS30776S/00

On November 28, 2014, I purchased a LG Refrigerator LMXS30776S, Serial number: 410KRSB22790, plus a 5 year warranty at Home Depot 1413 N.

Armistead Avenue, Hampton, VA, attached is a copy of my receipt.

Unfortunately, your LG product and warranty service has not performed well and trying to obtain service was inadequate because it has nearly 3 months now and still no repair.

I am extremely disappointed because this LG refrigerator is still broken and leaking water all over my floor causing damage, leaking water all over the refrigerator causing further damage and stains, I paid nearly $3,000 for this product and this should not be happening.

I have had three repairs on this product in the past, and this is…

Bought a dishwasher from home depot, paid for the extended coverage through asurion.

The dishwasher has broken 5or 6 times with the same problem.

They finally are calling it a lemon and said I will be contacted.

I received 3 calls while I was out.

No messages left and no contact information was given.

Called the number shown on my caller ID and was told my claim was closed because they could not reach me and have to open a new claim and start all over again.

This company should NOT be in business!!!

I sent my Tablet in for because I drop my tablet.

They fix the screem but did not fix the tablet.

I sent it in five times.

I was told they would replace or refund.

They did not do anything.

We do not agree with Asurion’s position.

We want this incident to be ESCALATED to the next level for satisfaction.

HOW can one ribbon cable with “alleged” water damage be proven?

Do you have pictures?

IF this was so [and we seriously DOUBT this!] how could just 12” of the screen be DARKENED when the rest of the screen was fine?

We did not see any indications of any liquid damages when we packaged the tv for delivery to be fixed; this is very SUSPICIOUS in our minds… We need pictures and a detailed explanation of this situation.

You can check out how many different Asurion extended warranties that we have purchased over the last [5] years……we deserve FAR better customer service than this….please have a supervisor or above re-contact us with Asurion’s plans to FIX this tv as it rightly…