American Airlines Complaints Continued... (Page 6)427+ reviews added so far. Upset? Call American Airlines corporate: 817-863-1234
I have traveled approximately 200 times in first class in my many years traveling and never experienced such poor service as on a recent American Airlines flight. I want to mention too that this is the first time I have ever filed a complaint after about 45 years of traveling. On April 24 on AA412 from Philadelphia to San Francisco, I boarded wearing a blue blazer. I held the blazer awaiting the Stewardess's (Sandy) assistance in hanging my coat. I ordered water and my wife, Diane ordered a ginger ale prior to our take-off. As Sandy was delivering the ginger ale, a hole in the plastic cup caused the beverage to leak all over my coat. Sandy briefly apologized, speaking to the hole in the cup as the cause. Surprisingly, she never again addressed the incident or took my coat for hanging for the rest of the 6 hour 18 minute flight! The only mention of the incident was to indicate in mid-flight that "you shouldn't feel like you're alone in your misery, one of the pilots also got a cup with a hole in it." I couldn't believe it!
I'm really not trying to seek any reimbursement for this (although it cost me $8.00 to have the coat cleaned). I really just wanted to bring your attention to the lack of service. I've never had to hold my sport coat in my lap in first class for a 6+ hour flight! Your Sandy really doesn't belong in first class servicing your customers!
I thought this was deficient enough service that American Aurlines really needed to know!
I am not one to ever complain, in fact I try to calm others down when they get upset over silly matters. With that being said, I did feel compelled to let you know I just had the worst travel experience of my life, and I mean both the going and return flights equally bad. I left Midland Airport on Monday 4/918 flight #5993 and that leg of the travel went well nice crew and clean plane and left on time, and now the fun begins when I arrived in Dallas I boarded flight 2387 to Charlotte NC, The flight was severally overbooked and my seat (that I reserved) was moved to a center seat 29E (I am 6'2" and approx. 245lbs so I try to get aisle seating. Then the 737 had mechanical issues so we all just sat there waiting, the captain did keep us informed which made it a more bearable and still landed a little late, then on the return flight back to Dallas #224 once again overcrowded conditions and again mechanical issues, however this time no information coming from the captain we just sat there, emotions started building as people started realizing our connecting flights were going to be missed. Finally the Captain came across approx. an hour after we were supposed to leave saying it was a minor issue and non critical to the flight and it would be resolved shortly. All the while there was an intoxicated woman causing a scene and largely being ignored by crewmember and the captain (she should have been escorted off the plane, but that is just my opinion). so after another thirty minutes or so we were cleared to leave. we arrived in Dallas very late and were met by One "ONE" ticket agent to assist everyone that missed their connecting flights, so after standing in that line we were taken off site to a hotel that was largely under construction and was old and outdated and given a 7.00 meal voucher that was really more of an insult than a help. I finally arrived home 13 hours late and missed my much needed cardiology appointment which now I have to wait another three weeks for my medication update. So I guess long story short how are you going to make this up to me, because as it stands now I don't see myself using your services after your 7.00 apology. please feel free to call or email.
P.S. Then crew was extremely professional especially when they did have to talk with the intoxicated loud and obnoxious lady.
Ohare airport 6:00 am on Thursday April 12, 2018. Security checkpoint 7. A woman named Evelyn (red blazer) was shockingly rude to me as I asked her if there were other security checkpoints open at the other end of the terminal; the line was moving unusually slowly. I mentioned I’ve never seen it this long so early (at least not in the past couple years) as I travel often for work, typically in terminal 1 or 2. It was a simple question and she told me I can just go fly United then. I understand maybe there is nothing she can do, but saying that along with a simple comment of apology for the wait would have been a less aggressive, more acceptable and more normal response. A little politeness can go a long way, and so can a lack of it.
Our flight was cancelled in Philadelphia going to Syracuse. We could not get on the next flight. But would need to wait until morning. We said we would try standby as well. They did not allow us to bring our carryon luggage from west palm beach. They told us the overhead compartment was full. My husband has life supporting medical equipment including a cpap machine and a heart monitor. Plus our overnight clothes and toiletries for a delay like this. We were not able to retrieve our carryon bag. We had to pay for a hotel and food and go there without any of our personal items including necessary medical equipment. We were given the runaround at the airport sent from counter to counter. We spent our entire day there. We have been an Advantage member for many years flying USAIR and now American. I don’t know if I will continue business with this airline.
We were on a flight to Maui and it was cancelled due to maintenance problems. We ended up stuck in Phoenix. It was 1200 in the afternoon, I find it difficult to believe they couldn't get an airplane to fly us to Maui. No one notified us until after the fact, I found out from the people in front of us.
We went to the counter to procure our new flight information. There were 3 representatives there assisting. We were in the middle line and were being helped by Ida. She was not helpful at all. We had to settle for 2 rooms when we had 3 families travelling with us. The gal at the next station gave perks to her customers, like $airline credits. When we asked, Ida was rude. My son went over to the person handing out the credit and she told us she only gave credits to "her people" Great.
We planned this vacation for 2 years with our family and had to pay for the night's hotel in Maui despite the fact that we weren't there. I don't understand why a major airline couldn't get us on another flight. They gave us airline miles, big deal. My children don't fly and that is useless.
I would appreciate a telephone call from American Airlines about this!
My advantage #1MV50B6 for flight details. I was treated unprofessionally and denied a hotel voucher after being delayed at the customer service counter for over two hours. Your staff members were not helping, are on their personal phones, and laughing at customers. It is all recorded. I have video and witness evidence. I was denied access to a supervisor when I asked. I would like reimbursement for hotel and my complaint will end. I have the receipt and used my AAdvantage Credit card for proof. We were humiliated and felt threatened at your service counter. Please reply by return email.
Agents at the boarding counter extorted money from me for a double baggage fee. I was forced to pay a fee despite a bag that fit the requirements for boarding and flight that was not full, and was verbally threatened by the agents.
Booked my flight,( booking # 32135373.2)(locater TLIFEA) submitted an email address for update. was not informed of the many cancellation/ updates or changes on flights via email. Stranded at airport on my arrival and departure trips for hours due to the many changes. After long delay on my return flight, was give a complimentary sandwich by AA staff that was expired, spent over 6hrs at airport waiting for the flight out of Jamaica due to mechanical problems that then forced me into an overnight stay in PHL without any extra funds for food.
This trip left me so exhausted, frustrated and totally took away the joy of my vacation. I had never had such bad experience in travelling and feels it necessary to share.
When I retrieved my luggage at Detroit airport after flight from Phoenix the front of it was covered with a black substance which I cannot get off. It looks like it's oil based but I'm not really sure. This is a brand new piece of luggage & first time used. While some wear & tear is to be expected, this is unacceptable!
To whom it concerns: On Monday May 19 I had a connecting flight from Savannah to Wichita flight 1251 the Monday flight was canceled and I was rebooked on flight 1251 Feb. 20, that flight was canceled, not sure why it was raining but have never before had a flight canceled because of rain. I then booked a flight on Southwest Wednesday at 8:00 a.m. and arrived safely home. My expenses incurred are as follows: Uber rides to hotels and airports $157.50 meals $85.00 hotels $92.70 and Southwest ticket $$232.00 My expense total of $567.20 i feel should be reimbursed as the Monday flight if had flown I would not have these additional expenses for travel. A voucher or credit would be sufficient, I'm not sure how you handle this but your help would be appreciated.
I paid $40 for exit seat. Knowing that if the flight was full, this would provide me ample room for my carryon bag. An expensive samsonite designed for overheads on CRJ 900 and other aircraft. Flight 5533 on Feb 16 Stewardess Ashley (refused to give last name) made me take my carryon out of the empty overhead where it fit easily and check it. I had to unpack all my electronics. She stated that all rolling bags are not allowed on This flight. Yet others were in the overhead. I was annoyed and inconvenienced by her arrogant and power trip attitude. I would like her to be reprimanded so passengers with carry Ina that fit and are safe can use the overheads.
My wife and I were scheduled to fly from Boston to Miami on 2/9/18 on flight AA2538 with departure at 6:40 AM. We arrived 5:30 AM and checked in. At the gate, we discovered that there was no plane for our flight. When we inquired as to why there was no plane at the gate, the gate agent told us that they were bringing a plane from the hanger. Slightly after the 6:40 departure time, a plane was brought to the gate and boarding began. Sightly after 7 AM the plane was boarded and we were told that it needed to be de-iced. Our departure from Logan finally took place at about 7:30AM. Because of the late departure, we arrived in Miami at about 11 AM. Our connecting flight AA2405 departed at 11:10 AM and we missed the connection. There is only one daily flight to Antigua from Miami and so we were told that we were being re-booked for the next day's flight at the same time. When I inquired about accomodations for for that evening we were told that we were on our own because our Boston to Miami pilot said we had a weather delay of 20 minutes. That simply was not true as there was first a failure to bring a plane to our gate for the scheduled 6:10 AM .boarding which resulted in a late boarding which I contend result in a push back beyond 7 AM. This all culminated in my wife(Advantage Gold WAA8238) and I losing a day at our Antigua resort which we were charged for plus having to also pay for a hotel in Miami as well as meals for one day. We feel we should be reimbursed by American Airlines as the whole problem stems from the fact that a plane had not been brought to the gate on time. The Miami gate re-booking supervisor told us that what the pilot reported and policy regarding a delay of 20 minutes or less resulted in her decision not to provide a hotel for us. As I stated above, I believe that she had inaccurate information and I am asking to have this rectified. I would like to hear from you about this.I have receipts for the hotel and food.
I was boarding a flight from Chicago Ohare to Palm Springs California And the ground crew bumped my wife and I from our seats to give them to a lady in a wheel chair who refused to wait until everyone had boarded so the could get her to her seat at the year of the plane. We called and complained and were told we would need to write in to get any action. They could not authorize any adjustment on the phone. I emailed customer service and after three emails was told they could not authorize giving us those seats, on our return flight in May, without an additional charge
It seems the way to discourage you is " NOT MY JOB" response. My last email I suggested they give me the name of someone in autority and got no response
We flew from Philadelphia to Garden City on January 25th. The staff there at the PHL airport were not accommodating at all! They stopped us in the security line and told us the bag, that we carried on on the way to PA and fit under the seat perfectly, was too big. They made us go clear back down to the ticket counter and check the bag for $25!! That put us out of line, so when we went back up, we had to go clear back to the back. Thankfully we had allowed PLENTY of time at the airport or we would have missed our flight..... All because of the grouchy security person who thought they knew more than we do. Next time we fly we will definitely consider another airline!!
Re:Flt #1904 from Tampa, FL to Charlotte NC...date 10 Feb 2018
Flight was delayed arriving at TPA due to "weight and balance issues" at its departure location. Delay was approximately 45 minutes. (the layover to make the connecting flight from CLT to LGA was 45 minutes) Therefore if things went on schedule,, it would be virtually impossible to make the connection without intervention by AA. During the delayed flight to Charlotte, I asked the flight attendant if she would ask the pilot to request through the company, to hold Flt #682 at the gate for apprx 15 minutes to allow for the connection that myself and 7 others on the plane were going to try to make in Charlotte. She said she would in fact ask the pilot. She then proceeded to go back and chat with the other Flt attendants for 5-10 minutes. When she again walked by, I inquired as to whether she passed along my request to the pilot. She responded that the lead Flt attendant told her not to do so, and that AA would already be doing that without such a request. (I knew that would not happen). When we arrived at Charlotte, I RAN to the OTHER TERMINAL (64 years old)...As I got to the departure gate of the connecting flight before the Take off time...the plane was just clearing the loading ramp and backing out. AMERICAN AIRLINES had obviously done nothing as I anticipated to alert Flt 682 of the late arrival of 8 passengers going onto New York. There were no other flights out of Charlotte to New York, resulting in an overnight stay in Charlotte. There was a complaint worthy delay at the customer service station as well, as both parties manning the booth appeared to not have the proper knowledge or authority to make the overnight arrangements. I was delayed an hour at the customer service station awaiting approval for the hotel. The hotel was about 15 minutes from the airport and was a dilapidated quality inn (photos attached of interior of room). I travel a great deal for work and am an AA member...but will definitely shy away from the airlines if this is the customer service that American airlines advertises as quality and caring. There were many ways to solve this along the way, NONE of which your employees did.
my daughter had a ticket for a 720 am flight we got tothe airport at 30 min before the flight, she stopped to try and sign in at the kyosk but it wouldnot let her so she went to the ticket counter, at that time they told her she was tolate to get on the flight. however they still insisited that she check her bag , if they had not taken time to focus on the bag which was small enough for a carry on in the past, they would have probably had time to check her in before the flight closed. !st complaint!!! they told her there was another flight at 1105 am so we came back to airport intime for that flghjt but shortly realized that the flight was not leaving at 1105 but 155pm. so she waited at the airport for this flight, when it ame time to board she was told that she was on standby and that the flight was full, however they loaded her suitcase on the plane so it went to the destination without her 2ND COMPLAINT!! WHY PUT HER SUITCASE ON THE PLANE IF SHE IS ON STANDBY AND YOU DONT KNOW IF SHE IS GETTING ON THE PLANE. when they moved her to this flight they said " we have you checked in and you a re good go, no mention of being on stand by!! so then we were told there was another flight at 630 pm so we came back to the airport at 530 and waited for this flght, while speakingwith the manager of american airlines at XNA after she was not let on the 155 flight we were told she was on standby for the 630 flight and that she was the only one on the list so she waited after the flight boarded even though she was right there waiting they called another person over the intercom to come board the flight, my daughter asked at this time why this other person was getting the flght infront of her and was told she was on another list something like a OB or OS list or something like that,. we were not toldduring our conversation with them at 155 that there was another list . if we had we may have opted not to make the 3rd trip to the airport for the day. They were rude and condicending and very unhelpful throught this whole process. I will be putting in for a refund for the airfair that was lost and for the 25 dollars she wasmade topay for the luggage. this ,in my oponion is totally unacceptable!!!! where is your customer service, i will tell you it is nonexistent!! not one employee including the manager tried to help us in anyway and it actually felt like they did everything in there power to make things more difficult for us. she didnot get to fly out at all, i had to spend my whole day driving back and forth and her sister and brother inlaw who had taken off work and spent money preparring for her visit were left in the cold as well sonot only did this hurt her and myself it hurt them as well. understand that you have rules and of course if we could have we would have been at the airport earlier however when we left home at 6am to head to the airport, and it usually only takes us 30 min to get there from home. we had every intention of arriving in plenty of time but sometime there are unforeseen things that happen in this world. she was there in plenty of time to have gotten on the plane. i understand that the computers lock the fights at 30 min till departure, however, shoudl we really depend soley on computers , where is the human in your company????? 2 minutes late, someone should be able to push an override buttom and put her on the flight or at least make sure she gets on the next lfight, i remember a day when airlines would try everything possible to make sure there passenger/customers got where they needed to go and got the seats they paid for now apparently you dont care about your passenger/customers all you care about is the money. By the way the manager I spoke too told me that they always overbook flights, this should be against the law! you should not sell more tickets for a flight than number seats on the flight. that is not good for your customers you will always be leaving some one out in the cold. You should be ashamed of your self as a company and go back to giving your customers some service. I will never fly american again if i can possibly help it and will makesure everyone i know hears how we were treated and how unfriendly and unhelpful all of your employees were!!!!!!!!! I gave one star but that is an exageration it just wont let me give any less 0 stars is what you get 0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
2/8 flight 1201 out of O'Hare I was told I had to check my carry on, that there was no more room. I told them I could not, they told me I had to. They did not check with the crew on board, just assumed there was no room. There was plenty of room, (the stewardess said the crew did not call them and tell them there was no more room, even when they closed the overheads there was still room. I have emphysema and nerve damage in my hands, I could not carry my personal item, laptop, dinner and water, and I could not carry them to the baggage claim after landing I had to get a wheelchair. I also needed to get some stuff out of the bag, and they told me I could open it about 2 feet from the boarding line, which would have been embarrassing, since I had dirty underwear and poise pads (which I needed). They were also rude about it, and so was I, since I was very upset over the situation.
To whom it may concern,
once again I had a delay issue in the same city as last summer. I was coming from Miami on 2/3/18 and had a connection CLT/Newport News VA flight# 5574, Once again I experience a delay at the same airport for the same destination as my bad experience in the summer. Both cases was maintenance problems.Then they put us in a super tiny plane from American Eagle. At this point I forgot I had great time on my vacation because I was so upset for the delay and tiny aircraft. I don't know if I will book with American Airlines any longer two strikes in less than a year.
Hi there! On a recent trip from Charlotte to Minneapolis the only seat choice I had was an upgraded one for $37 which I didn't need or want. Because there was only a single seat left I clicked on it. The gate agents said they could not help. You shouldn't force people to pay for an upgraded seat...not to mention that it was a middle seat which I never get. The flight was AA 2086 CLT to MSP on 2/3/18. Record locator XGBNZB. Trip Name BTV/MSP. Can you refund this to me?
Other than a mechanical issue with one of the planes, the trip otherwise went smoothly.
985 Butternut Rd.
Williston, VT 05495
I have a reservation on AA, NTYQJV made today, 2-7-18. I wish to use my AA miles to pay and complete the reservation. I was 3 times put on hold for a total of 1 hour and 56 minutes, even depleted batteries on two phones waiting. Cannot complete the reservation without help. I asked for AA to call me when an agent who can complete the transaction is available. Again was put on hold after having to switch to a call phone while my other 2 were charging. Still no help. What is going on???
I have been an American Airlines/Citi customer for over 20 years and at Gold status. My AAdvantage # is 17UJ732. Last July I booked two airline tickets for myself and at that time my fiancé Brian Quinney. This was the very first time I was utilizing my miles. This was to be a honeymoon trip to Puerto Vallarta in November of 2017. At the end of October 2017 I was devastate with a break-up and the realization that I was no longer getting married along with a sudden death of my father. I called American Airlines during that time to see what my options were. I was told I could utilize the two established tickets as long as I used them within a year to the same destination. My sister and brother-in-law have a timeshare in Puert0 Vallarta and as a recent gift gave me a week's stay at their timeshare as they knew I had been through a lot and they were generous to do this for me and they knew that I needed to utilize my airline tickets that were purchased with my earned miles in 2017. Needless to say, I was shocked when I called American Airlines on Monday, February 5, 2018 anticipating an easy request of the same flights I had previously booked which were available when I searched online and to request and possibly pay a fee to have the 2nd reservation in my girlfriend's name to go with me in place of the original ticket for Brian Quinney. I was very quickly and rudely told that was not even an option to have the name changed on a ticket AND in order for me to receive the AAdvantage miles back from that ticket and into my account I would have to pay $150! I was beyond shocked and that was after I explained to the woman what had been my situation in 2017 and it was entirely out of my control and not a choice I had made but rather tragic events that I was given. I then asked her what my options were in utilizing my current ticket in my name for the same trip. At that point she said she would have to transfer me to an international agent. I then had to start from the beginning with the international agent as the previous woman did not share any of my information or AA# with her even though she told me the next gal would have all my information. The international agent then informed me that there were no seats available on my new departure date of 6/16 and returning on 6/23 and, in fact, the same trip and connections were now requiring 3 times more miles than my original reservations for last November. I was shocked as I know that my original trip in November 2017 was peak season for Puerto Vallarta and my trip in June of 2018 was definitely not. The gift I was given for a week's stay is specifically for 6/16-6/23 and cannot be changed. Again, I was treated rudely and told that if I was not able to utilize my ticket (which I did not have enough miles left to do so) then I could pay $175 to get MY miles back that I've earned over 20+ years for both of the tickets.
I was so shocked and appalled at the treatment I received and I truly feel that because I already had two existing tickets that utilized a total of 70,000 of my miles it was obvious that I no longer counted as a customer because either way I get screwed. Lose the tickets/miles completely along with the week stay I was given as a gift or pay $175 to get the miles back that are already mine.I received nothing but rude feedback and never once did I feel like someone was trying to help in my situation. I feel this is such a scam and fraudulent on American Airlines part and I'm asking for your help in not only returning MY miles back to me at no expense of my own AND helping to make this trip happen for me. Again, this is the very first time in over 20 years I even attempted to use MY earned miles for a special trip that didn't happen for me. I honestly had expected to be treated wonderfully as I was when I originally made my reservations in 2017 and utilized my points. American Airlines provided great customer service at that time and was more than happy to book my trip and take my points to do so. Now, I'm asking for that same customer service.
I look forward to hearing from someone at your earliest convenience.
Advantage # 17UJ732
1650 E. Shepherd Ave., #122
Fresno, CA. 93720
ISSUING AIRLINE: QATAR AIRWAYS
TICKET NUMBER: ETKT 157 2363716046-47
BOOKING REF: AMADEUS: SPPUCZ, AIRLINE: AA/SRWJKQ
BOOKING REF: AMADEUS: SPPUCZ, AIRLINE: QR/SPPUCZ
Toronto - Chicago: AA 2947 @ 1506 23DEC2017
Boston – Doha: QR 726 @ 1825 23DEC2017
Doha – Karachi: QR 604 @ 2100 24DEC2017
The flight from Boston to Toronto did not arrive as the weather was as informed not good. My son was flying to Chicago with WestJet @ 15:00 hrs the same day and his flight left on time. I arrived Chicago at 18:02 but due to non availability of the gate the plane was held at the tarmac and flight to Doha left. We were 14 passengers for Qatar airways on this flight. The American Airline flight attendant provide wrong information about transfer desk. Finally after asking few places managed to find the right desk. The behavior of the staff and the Manager at the desk with another passenger was an indication that we were in trouble. American Airline moved me to American Airline flight to London at 20:00hrs and from London to Karachi by PIA with a layover of 8 hrs at the London Airport with no meal coupons or a hotel at London airport.
I reached Karachi but my luggage did not arrive although luggage tag information was provided to the Transfer desk at Chicago airport. PIA staff at Karachi airport were informed but despite of various call they kept on provide wrong information when asked about the luggage. It was the Qatar airways staff who went out of the way to find the luggage and informed me on 29DEC2018 that my luggage has arrived and handed over to PIA for me to collect.
I had to attend marriage of my niece on 24Dec2017 and reception on 26Dec2017. As the luggage did not arrive I had to buy cloth and shoes to wear on the two occasions.
Your crew treated Jen Selter and her sister very rudely and unfairly! How dare you throw a person off your plane after having a 2 hour delay and demanding them to stay seated. When all she was doing was using the overhead bin for a few seconds! I use to love using American Airlines.. but the last few times I have used them, your crews are mostly rude and treat YOUR GUEST as if we are just cattle!
Rememeber! WE CHOOSE YOU to service US. Jen was not rude or beligerante towards your fight crew! So many videos were taken by her and other passengers. Other passengers ALL sided with her and how she was so badly treated!! Shame on your company for not trying to make a 2 hour delay a bit more relaxed. You kick her off of a flight for a 15 to 20 second adjustment of her coat to a overhead bin?!?! Then cause her and her sister embarrassment of a cabin crew yelling at her... then having the pilot come back and continue to ignore the other passengers plea of the Crew being in the wrong! Then having 4 or 5 police officers come onto the plane and FURTHER EMBARRASS Jen and her sister!! SHAME ON YOU ALL!!
Pretty shotty customer treatment on a 2 hour delayed flight!! I will be thinking twice when booking my next flight!
Please fix this unjust action on this mistreated passenger!!
Crews need more training on thinking more clearly on the mindset of long delayed passengers!! You put them in this toxic environment to begin with and then overact over such a small thing. There were other passengers up and going to the restroom... getting comfortable while STILL SITTING on the tarmac not going anywhere should handled differently! I can understand if the flight was starting to move or in taxi to the runway, but to hold up the plane for an additional 20 or 30 minutes dealing with a minor infraction... or for Crew amusement ...for the Airlines fault of holding passengers for 2 hour!??!?
I wanted to write you concerning our recent trip to Mexico. Our first issue was with American Airlines. We were three (3) hours leaving Nashville. First, the workers were late opening the ticket kiosks and counters for us to check our bags. No one used the weather as the reason. Second, we set on the plane two hours. We were told that they had to fix “a loose light on the plane”. The pilot said it should take 20 minutes. It took 2 hours. We were hot and thirsty. We missed the connecting flight. We were put on the next flight to Phoenix. This flight took another 4 hours. From there, we landed in Cabo 3 hours later.
Nashville (BNA) - Charlotte (CLT) 13 Jan 05:40AM - 08:23AM American Airlines #887
Charlotte (CLT) - Cabo San Lucas (SJD) 13 Jan 09:55AM - 01:15PM American Airlines #836
Cabo San Lucas (SJD) - Dallas/Ft.Worth (DFW) 18 Jan 03:15PM - 06:54PM American Airlines #1385
Dallas/Ft.Worth (DFW) - Nashville (BNA) 18 Jan 08:55PM - 10:41PM American Airlines #2501
I feel like American owes each of us a refund for the inconsiderate way that treated us on the outgoing flight.
On January 16, 2018 as I boarded my Flight 4529 from DC to Pittsburgh in Group 1 heading towards my seat 2A, I attempted to unload my briefcase into the overhead storage. All were full in First Class where I was seated so I went back into Coach to unload. Once seated I asked flight attendent Ariana (white female with red short hair) for assistance in moving my briefcase closer so that I would not be delayed upon arrival into Pittsburgh. As she continued to close the overheads she simply stated that "they were all full" without making any attempt whatsover to reset and make room for a briefcase she did not even bother to determine the size of. 5 minutes later a passenger seated in 6A, 4 rows behind me, says that he has a bag to be stored. Ariana without hesitation opens up the overhead that she told me minutes ago was full and then opens up others to accommodate his request. I wait until she is about to make room for his bag and then loudly state "I need to understand how is it that for me you would not look to make room for my briefcase but for him you happily and quickly are looking to satisfy his request." At that time the flight attendent from the back of teh plain walked up and smartly tells Ariana to accomodate me since I was there first and had requested prior. I went to the coach section, retrieved my bag and placed it where I had initially asked for Ariana to place my briefcase. I need to know from American Airlines how is it that a Sapphire Level member seated in 2A could be treated so nonchalantly and so receklessly. Ariana actions were total bullshit, lazy unprofessional and racist and yes I am an African American. It won't be tolerated and do not intend to let this blatant act of racial insensitivity performed by your employee go without documentation as I await your response here!!!!
re. Spaceflight AA4527 delayed about 2 hr.s. to take of from N.Y, JFK to Washington Reagan on Jan. ,05,2018and caused me to miss my connection to Cincinnati on AA5133 on same date. I advise the flight crew of the need to attend my brothers funeral service. I was advised to fly to Columbus Ohio on AA4698 and take a taxi to Mason Ohio where my hotel is locate and that Mason was only one hour by taxi. I took their advise and flew to Columbus and had to pay the taxi $212.00 for the trip to mason which lasted more than 3hrs. to complete. I can submit the taxi receipt on your request for cab # 937 on United Taxi. I arrived att United Inn Express & Suites about 3a.m.on 1/6/18. For the incorrect instructions of the attendant on the AA4527 flight I need the refund of the taxi fee for $212.00.ref. EWGCPR. Orlando Cortez.
On Saturday, December 23, 2017, I took an early 3:25 A.M. LIFT ride in order to take an early flight from CAK to DCA. Flight AA5260 was delayed over two hours due to a reported mechanical issue. After several gate changes and an airplane change we departed CAK @ 8:12 A.M. rather than the scheduled 5:42 A.M. departure time. We arrived at DCA @ 9:12 A.M. rather than the scheduled arrival time of 7:04 A.M. I am a 62 year old disabled veteran with a monthly pension. The additional expense of the early transportation, along with my checked bag could have been preventable if not for such an early flight. I certainly hope it's possible to be compensated by AA for an unfortunate inconvenience the mechanical issue subjected me & others to 12/23/2017. I also hope to have a more favourable experience on my return flight AA5188 scheduled for departure later today @ 5:10 P.M. I have not received a response to my online form suggestion/complaint submitted on or around Saturday, December 23, 2017. I look forward to a response to my email to address my genuine concern expressed. Respectfully, Celestine Shelton. 330-622-1699 #7031671278 2 Baggage claim # AA 79 54 83
I was told after paying $50 for my carry on, that I could not take it on the plane. Everyone I dealt with was rude. I will NEVER fly American Airlines again
To American Airlines Customer Service,
On September 30, 2017, I was transferred from a United Airlines flight to an American Airlines flight because of a flight cancellation.
I boarded the American Airlines flight and then it was cancelled due to mechanical difficulties.
I spent the entire day and night in the Sacramento California airport and was not able to get home to Detroit Michigan until the next morning!
As a result, I was late getting to work and missed an important meeting. And, I arrived stressed and exhausted after my upsetting travels.
The reason for my trip was to be with my Mother who is battling Cancer and was receiving a chemotherapy infusion treatment..
I would appreciate receiving a refund for my return ticket from Sacramento to Detroit. Thank You!
Janet Warda (734)-255-6578 // 22008 Provincial Street Woodhaven, Michigan 48183
The flight and service were excellent! Beautiful new plane. My complaint stems from being forced to sit next to a huge person in the aisle seat. I consider myself and my wife to be of average size. We fit well in the seats. I put the arm rest down between myself and Mr. Huge. He objected a bit since his extremely large butt was now forced to conform. I had to keep the arm rest between my wife and I up and lean into her seat for the entire trip from RSW to ORD. By the time I got to ORD, my back was killing me.
This is not fair! I know he paid for a seat but so did I. There has to be something as an airline that you can do to accommodate everyone. Someone who tips the scales easily at 350 lbs should not be allowed to buy a standard seat. He needs to be in First Class, or buy 2 seats.
I am an Advantage member, flying a few times a year for business (V1232V4) and a few times for pleasure. We have a reservation for Dec. 29th to fly back to RSW (Flight 1267 at 12:05 PM). I assure you if I have another behemoth next to me it will be my last American flight!
I paid additional for exit row seating for my husband and myself to have more leg room and co,fort. However the seats we received were 13 D and 13 E on our flight home from Charlotte NC to Honolulu on October 28th and also,ashamed problem with seat for my husband from Honolulu to Charlotte on October 20th. These seats were smaller than any sea I've ever been in. No leg room or extra space whatsoever.m I do not believe we should be charged the additional a,punt that we were charged. D would respectfully request a refund for those fees. The flight home was Aa 694 on the 28th and the flight on the 20th was 433 the seat 24C. Thank you for your help
October 31, 2017
Charles W. Flagg
64 Owen Brown St.
Hudson, Ohio 44236
My recent trip to Dallas from CAK through Charlotte was fraught with difficulties and inconvenience that you should be aware of:
AA 5245 took me to Tulsa on Tuesday 24Oct leaving the gate “late” and putting me in Tulsa with too little time to make my connection to Tulsa. Knowing this, AA held my bags for the 6:45 flight to Tulsa without knowing the 2:25 Charlotte-Tulsa flight, also late was able to get me to my destination…without bags. I was forced to return to the Tulsa airport late at night to retrieve it.
AA496 Dallas to CAK through Charlotte did not leave on time due to a “maintenance problem” we were preparing to leave the gate. Arriving in Charlotte “late” the gate was blocked by a another plane with “maintenance problems”.
AA5134 Charlotte to CAK actually arrived “early” prior to 7:00 p.m. While waiting for luggage at the CAK carrousel for forty minutes another arrival came for their bags before ours…when an attendant at approximately 7:45 p.m. informed our group that: “the baggage bay doors were stuck, luggage could not be retrieved….”
My bag was delivered Sunday October 29th at approximately 3:00 p.m.
You will please note that each leg of my journey was affected by timing and service issues that should not be tolerated; leaving me completely dissatisfied with your airline…given a choice, I’ll choose another.
I had a horrible experience at Dulles/Reagan Airport in DC. Flew from Boston, MA where I had a connecting flight to Knoxville, TN, on Oct. 11, 2017. Asked a TSA agent if we were in the right terminal to catch our next plane which was gate 35X and she said, yes. No one told us we had to change terminals by riding a bus. There were no signs anywhere and no indication on our tickets! So, 3 of us missed the connection and had to spend 7 hours in the airport waiting for the next plane to Knoxville! It was horrible!!! Why is there not signs or information to guide you to Gate 35X? We lost a whole day, sitting in the airport! Went online to social media and everyone joined the party to slam American Airlines for not dealing with this problem. Tons of people contacted us to say they had also missed their plane in Dulles. Do you guys think we should KNOW we need to switch terminals? I think you should do something to make this up to us. You are responsible for 3 people missing an entire day by sitting in an airport! It was the worst experience I have ever had flying. I think you should give me a discounted ticked to make up for ruining my day. Please make a change at the airport and direct people to their "hidden" gate.
On October 7, 2017 my traveling companion (Sue Lytle) and I arrived in Lima Peru, after flying there on Latam Airlines flight 2068 from Cusco Peru. Our original booked flight was American Airlines flight 7694 operated by Latam, but due to problems caused by Latam we did not arrive on that flight. We arrived at 11:10 pm, with our connecting flight (AA 988) scheduled to leave at 11:54 pm. There was no one at the AA ticket counter or baggage check. Our cell phones did not work in Peru, so we could not generate electronic boarding passes. We did not know that the American Airlines ticket counter and baggage check closed one hour before the last flight leaves for the night, although we were later informed of this. We grabbed our luggage and went upstairs to speak with someone in the American Airlines office, but no one was there to help us. We were quite frustrated that we were going to miss our connecting flight!
A Latam attendant told us that the American Airlines ticket counter would reopen at 3:45 am. We opened up our sleeping bags and laid down in front of the AA ticket counter. After little sleep, AA opened up and we said we needed help getting back to the USA and told what happened. They sent us to the Latam counter for help. We hauled our luggage back and forth speaking with people at both airlines with no resolution to our dilemma. Finally, American Airlines said we would have to rebook, at a fee of $300 each, in order to get home. There was some hope that we might get a morning flight to Miami and then on to Atlanta, instead of our destination of Nashville, but by then, the Miami flight was full . Desperate to get home, we charged the American Airlines booking fee to Sue's credit card. Now, we were booked for an Oct. 8, 11:54 pm flight (988) to Dallas Fort Worth. We spent a grueling 24 hours in the Lima airport waiting. During this time, we spoke with Latam agent Ursula Olorregui who told us we should not have been charged for rebooking since missing the flight was not our fault. She advised us to file a complaint/claim.
We are requesting a refund of the $300 rebooking fee for each passenger, Sue Lytle and Anne Grindle. The record locator number for our trip was CKCREB. We have also filed a complaint/claim with Latam and disputed the charge on Sue Lytle’s credit card. Your speedy attention to this disappointing situation would be greatly appreciated.
I flew with u a month ago set in airport for 14 hours lost 500 pay from work now I am setting on a plane in Texas with no pilots wtf I will lose 500 again I can't say I will never fly with aa again because all airlines are the same where did custermer service go
I was flying out of Shreveport, LA.(shv) on Monday, labor day, Sept. 4, 2017. My flight was suppose to be a direct flight to Charlotte, NC at 7:30 am. The plane was there from the night before. We boarded the plane, about 45 people. No sooner did we get our seat belts on and they told us we needed to deplane due to a mechanical issue, which they knew about all night long. I personally feel that was bull, they only had 45 people on the flight so it wasn't profitable for them to fly out. I was then rebooked onto a flight to Dallas at 10:30. My original destination was Raleigh, NC. We boarded that plane, a full flight, only to be deplaned again for hydraulic leak. This flight was suppose to leave at 12:30. They did arrange another plane for us but that plane wasn't leaving till 3:30. We boarded the plane only to sit on a hot plane for 1 and half hours. They had said we were free to get up and walk around and even leave the plane, but no guarantee of reboarding the plane. They said if you leave take all your belongings. Needless to say that flight did take off at 5:10 not 3:30. They were so generous as to serve us water and a cookie. My original itinery had me getting to Raleigh at 12:15 PM, I did not get there till 9:00 pm. This was my 2nd time flying American. My first time was not as bad but did have a problem. Back in May I was flying from Shreveport to Syracuse, NY. As had a carry on with me. When I went to board the plane they told me I had to check the bag. The incompetent clerk sent my bag to the connecting flight in Dallas not straight through to Syracuse. Needless to say I got to Dallas and had to leave the terminal and go to baggage claim and then proceed back through TSA check point. My overall experience with American Airlines is you are the worst airline around. I will never fly American again. In Shreveport we don't have many choices but the big 3, but I will definitely switch back to Delta anytime. Due to this problem on the Sept. 4th flight, I missed a welcome party at the function I was going to Raleigh for. I can understand having to deplane maybe once but certainly not twice and the have a long delay on the third plane. Thank you, Robert C McEntee, phone # 716-984-3636
On 9/16/2017 around 5:50pm my family was traveling from Chicago to Atlanta in security checkout location 7a when we encountered a TSA officer which was very rude and unprofessional representing TSA also American Airlines in a very distasteful way. We had a baby bag with milk inside, I do understand the necessary process to undergo in order to secure everyone including my family. As we patiently waited 20 min for the bag to be picked up and checked thoroughly after we cleared a young lady ( TSO Taylor) made the statement " when will y'all realize we don't care about your flight" my daughter and I were offended we placed no rush on anyone we were actually there 2 hours early as instructed, we asked the young lady for her name she refused becoming defensive and a bit belligerent with disregard for other AA customers. we then found an onsite supervisor who was very helpful and apologized for her conduct then gave us her name which is TSO Taylor. Ms. Taylors conduct was very unprofessional and she not only represents ,American Airline and the Airline industry in a whole.
I purchased an American Airlines ticket using rewards miles for my 17 year old grandson, Preston Corneau-Morrow. Preston traveled from Fayetteville , North Carolina to Los Angeles International Airport (LAX) on August 19, 2017. Preston was supposed to return to Fayetteville on September 9 but, due to a family situation, he needed to go to Knoxville. This necessity became apparent approximately 3 days prior to his scheduled departure.
I telephoned American Airlines and the representative told me that she could make the change and that the “number of points were the same” so it would be an even exchange. I would not have to pay any additional points. Several days after he flew, I looked back at Preston’s original reservation because I was trying to understand why he was charged $25 to check a bag. When I looked at the original reservation, I saw that I was charged 20,000 miles for that flight. The flight to Knoxville was listed at 12,500 miles at the time of booking. This was clearly not an even exchange to me so I called American Airlines in an attempt to get a refund on my miles. The representative did not give me a reasonable explanation for not being able to refund my 7,500 miles nor did the supervisor I asked to speak with.
I am confident that if the situation were reversed and the original flight cost 12,500 miles and the second flight cost 20,000, I certainly would have been assessed the extra 7,500 miles. I would have understood and willingly paid the additional miles.
I also asked the representative about the $25 fee for Preston’s checked bag. She said that he was assessed that charge because the charge was made on my husband’s account. The baggage fee is waived only when he accompanies other customers on the same flight. We have been American Airlines Advantage members for over 25 years. I was never aware of this rule. I have flown both with and without my husband and have never been charged a baggage fee. Admittedly, in the past 3-4 years it has been more difficult for me to transact the business of booking flights and negotiating your website because the account is in his name. My husband and I tried to have the account changed to both our names but we denied that luxury. This is in spite of the fact that we both use an American Airlines Visa with the same account number and an American Airlines MasterCard with the same account number.
I am asking that the excess and unfair charge of 7,500 miles be reinstated in my account.
I am asking that you direct where I can see, in writing, that there is a baggage fee for customers who travel independent of the account holder.
I am asking that American Airlines add my name to the account so I am able to avoid past pitfalls and can continue to enjoy our long-standing relationship with American Airlines.
My flight on Saturday was cancelled without notice. I missed my son's first college game and feel like I was robbed of something I will never get back. Customer service was the rudest I have ever experienced in my life. No help no compensation, Nothing. I'm speaking to an attorney. They should not be able to do this to people. My tickets were over $1,000. I and my family are devastated!! 5 standby flights and Nothing still.
My wife and I had reservations to fly round trip from Houston, TX, to Providence, R.I., on 9/14/17, on a combination of AA and Delta. Because our house was flooded by Hurricane Harvey, we had to cancel our trip. I spoke to Travelocity, in some foreign country, and was informed that there is no refund, even in the wake of this national disaster, but that AA would give us a credit for up to one year. However, there would be an additional $200 fee, per person, per flight, plus any fair increase.
People in S.E. Texas will be suffering through this killer storm and many will not be able to travel, and you not only refuse to refund any money, but you are assessing any additional fee on top of this.
Are you serious,
On August 24th I Had A Flight Leaving Ontario Ca To Seattle Washington When I Got There I Used A Machine To Get Boarding Pass And pay For Two Small Bags That Needed To Be Checked The Machine Was Not Working Like It Should The Lady At The Ticket Counter Came Over And we Explained That We Pushed The Buttons For Two Small Bags At 30 Dollars Each We Asked Her If The Machine Took The Payment Off My Debit Card And She Told Us No No No And That Was Not True She Said She Could Help Me At The Ticket Counter She Charged Me 50 Dollars Then For The Two Little Bags I Would Like A Full Refund For The Additional 59 Dollars That Was Charged On my Card I Have Already Put In Claims For A Refund And It Says Still Pending The Lady At Ontario Ca Airport Lied And There Was No Excuse For That At All Please Respond To My Claims Soon My Ticket0012145323389 My Daughters Is0012145323390 Thank You The PRN Code Is UNQVKF
August The 24th I Had A Flight From Ontario Ca To Seattle Wa I Used The Machine To Get Boarding Pass And Pay For Two Small Bags That Needed To Be Checked The Machine Quit Working Before It Did It Charged My Debit Card 59 Dollars For The Bags The Lady At The Ticket Counter Came Over And Said She Would Help Me I Asked Her If The Machine Charged The 59 Dollars And She Told Me No That It Did not I Asked Her Again She Said No No When I Got Home My Bank Statement Said That I Was Charged 59 Dollars And 50 Dollars So I Was Charged 109 Dollars For Two Small Bags I Would Like A Full Refund Of 59 Dollars Back As Soon As You Can Do It Thank You Faith Crawford
I purchase a ticket online with one of your representatives and paid additional $30.00 to ensure that my husband seating would be correct; all was great going to San Diego, however on the longest leg of the trip coming back from San Diego to Philadelphia. My husband who is 6ft. 3in. tall and was placed in a middle seat. I tried several times to get this corrected before boarding but each attendant suggested that I wait and speak to the agent at the gate. Once we got to the gate, they informed us there was nothing that they could do because all seats were full. This information was false, as well. I called the 800 number and they stated that they had one seat remaining, but because the agent at the gate had checked him in, she would not be able to change the seating. I am requesting a full return for my return seat or a round trip ticket. HERE IS THE RECORD LOCATOR NO: ZZ1QBU. I can be reached at 703-489-6991.
My husband and I experienced a problem going back home to Charlotte from St. Martin on August 12th. The check in machines were down and there was no one around to help get our tickets to go back home. We asked for help at the American Airlines service desk and she said that she couldn't leave here post. We arrived in plenty of time to catch the flight. We didn't have any bags to check since we traveled with only a backpack. We finally got in a line with others with checked baggage hoping that someone around would help us. While in that line the check in machines finally came back on so I got in that line to get our ticket. Others in line with us got the same black and white ticket out of the machine indicating that we should see an attendant so we went back to the service desk where the lady wouldn't help us the first time. She indicated that if we wanted to go home we would have to pay 150.00 more and catch the next flight back to Charlotte. We really didn't have the extra money and had to put it on our credit card but wanted to get home. We had no other choice. Yes,, there were people employed during that time but they were all downstairs at the boarding desk laughing about a shoe that was left on a plane. No one was upstairs to help us and we had plenty of time to get on our flight. I have tried to talk with Alicia Rande but she won't call me back after we got cut off on Friday. My next step will be in written form or with a call to Doug Parker to explain the situation. This is poor business and customer relations. This is a big matter to me and I don't expect to pay for something that is not my fault. My first correspondence back was an email that didn't have anything to do with my trip. It was a form letter. This shouldn't be the way you treat paying customers. We paid money for our trip and didn't use frequent flyer miles or credit card miles.
ON 8/27/2017 WE HAD TICKETS ON AA TO FLY FROM ROME TO LOS ANGELES VIA DALLAS. AT THE ROME AIRPORT WHEN WE CHECKED IN WE WERE TOLD THAT WE WOULD HAVE TO FLY TO LOS ANGELES TO VIA CHARLOTTE. WHEN WE GOT TO CHARLOTTE ABOUT 1 AND 1HALF HOURS LATE FROM ROME AND RAN HUNDREDS OF YARDS TO A DISTANT TERMINAL THE PLANE HAD NOT YET TAKEN OFF BUT WE WERE DENIED BOARDING (BOARDING TIME WAS 5:20 AND WE GOT THERE AT 5:12). THE NEXT PLANE TO LOS ANGELES WAS SCHEDULED FOR 8:00 PM BUT DID NOT LEAVE UNTIL AFTER 9:30pm DUE TO BEING ONE STEWARD SHORT. THE ORIGINAL FLIGHT TO LOS ANGELES ON OUR ORGINAL TICKET WAS SUPPOSED BE 6:55 PM AND WE ARRI VE AFTER 11:20pm (OVER A 4 HOUR DELAY). WE HAD PAID FOR A BUSINESS CLASS TICKET AND WERE PUT INTO ECONOMY CLASS. WE OUR ENTITLED TO A REFUND BECAUSE WE HAD PAID FOR BUSNIESS CLASS. ALSO OUR LUGGAGE (3 PIECES) ARRIVED IN LOS ANGELES AT DIFFERENT TIMES AND AT DIFFERENT TERMINALS AND IT TOOK ABOUT TWO HOURS AT THE AIRPORT TO FIND THEM.
OUR NAMES ARE STANLEY AND ROBERTA LEDERMAN AND I CAN BE REACHED AT 310-780-1650.
I was booked on flight from Greenville,SC to Seattle,WA via Charlotte (Flights AA 5117 and 443 on August 26th, 2017). When I got to the main passenger ticketing area, there weren't many people there, and I was called up quickly. I was told to use the computer screen, but was unable to find the number required from the paperwork given me by Clemson University. When I asked the attendant to help me, she said " I don't really like reading", and stood there. The other woman behind the counter laughed. It was left to another customer to help me, and she determined that I hadn't been given the complete paperwork. Eventually they found me, and when handed my ticket, I asked the gate number. No answer. I did not have my glasses with me (they saw a case, but it was empty - the glasses were way in the bottom of my carry on), so I squinted and asked if it was 13A. One woman said "Oh Lord.....he thinks it's 13A," and they laughed. They asked me to look again, and after another wrong guess on my part (met with further condescending laughter), when I got it right, I got mock applause. One of them then said "I'll help you out sweetheart", and proceeded to circle the gate number several times. Seething, I then asked if the escalator was to my left, and was told "Oh, no....I'm not helping you with that kind of life changing decision!". When I left, they practically collapsed laughing.
I have never been treated like this by an airline. I was humiliated, and the butt of an extended joke. I travel often for Clemson, and generally take another carrier, but I was asked to take American this time because of a slight difference in price. You can be absolutely certain that the travel booking group at the University will get this report, in even more detail than I have given you. I am outraged.
As I write this, less 20 minutes has elapsed. Whoever was at the desk at 11:00 are the ones responsible - there were no other employees visible.
Environmental Compliance Officer
Fight from Las Vegas to Chicago on to Traverse City Mi was poorly handled by American airline. Costing us 8 hours of wasted time, $60 in additional costs and missed activities at our final destination. Flight 2562 from Las Vegas to Traverse City touched down early on the runway at O'Hare airport. We were told by the captain, twice, that we would get to the gate early. However, due to excess traffic we were left in the "airplane parking lot" for a length of time. We circled into the gate area only to go back to the parking lot.
Now instead of an early arrival we arrived at our gate late. These things happen, however, here is the complaint. Instead of being courteous and allowing those passengers with connecting flights to exit the airplane first our exit took 10 precious minutes. Then when we exited and asked the agent what gate we were to go to she did not call ahead to tell them that we were on our way or even tell us the distance to our next gate. We went from K1 to G 18, the farthest gate in the American airline terminal! We were 5 minutes late.
Doors were closed and we were rebooked on a flight instead of 1:15 pm flight 3576 we were to leave at 9:50 pm on flight 3303! So we had to eat lunch, dinner and get a taxi home! Our ride at 3:15 pm was not able to pick us up at midnight. The personnel were somewhat rude and not helpful. We would hope to be reimbursed our excess expenditures of $60. Otherwise I will find it hard to fly or recommend this airline to others.
Charging extra money for seats on flights is a bad practice. No other airlines that I have dealt with charges extra for selecting seats online or charges if you talk to a representative and are charged $50 per seat. I forgot that you charge for seats and that seems to be only since my last flight so I forgot on this flight this week. I will do my best never to choose AA again.
I flew on AA 135 from London to LAX on Aug. 29th. (ticket code:1 001 2379856301 4). The flight attendants went through the plane delivering the "special request vegetarian meals". Next, they delivered meals to everyone else. When they got to me, the chicken meal was all gone and I was stuck with a vegetarian meal that I did not request or want. It was a pile of overcooked spinach and rice with a tiny bit of veg. sauce to one side of the rice. I left it and ate the tiny salad and roll. This was not up to American Airlines food quality that I am use to.
I feel American Airlines corporate office owes me some kind of reimbursement. At least a meal voucher for a domestic flight with no expiration date. I have been a loyal Airlines customer and even have the AA Citi Advantage credit card.
My daughter was on a flight on Thursday 9/15/2016 from Nashville, TN to Houston, TX with a stop in Dallas, TX. Her flight number was 2259 & 2368. Her flight was late taking off from Nashville due to weather in Dallas. Upon landing in Dallas she was told by her flight attendant that she would be fine, her connecting flight was still at the gate. Upon departing the plane she asked an American Airlines employee to please radio the gate and let them know she was on her way, again she was told not to worry her flight was still at the gate, which it was. Upon reaching the gate my daughter was told that they didn't think she was going to make it so they had given her seat to someone else.
At this time the gate was not closed and people were still boarding. This was the last flight out of Dallas to Houston! My daughter was told she would have to spend the night in the Dallas airport until the morning flight. I am outraged by this, my daughter had a seat assigned to her and it should not have been given to someone else, I paid for that seat, it was hers! The attendant working that gate was rude to her to the point where she was crying. This was our first time flying AA and it will definitely be our last! That your company would expect a young girl to spend the night in an airport is appalling.
Thankfully my husband and I were able to drive the 3 hours there and back to pick up our daughter because we did not feel she was safe or being looked after by anyone in your company. I sincerely hope you change the way you do things so someone else's daughter doesn't have to go through this. I am sure this complaint will fall on deaf ears but I feel better!
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