American Airlines

On 8/9/19, flight #4398 from Philadelphia to Omaha, Ne was scheduled for 9:15PM. It was delayed several times till at 11:45 a manager came out and said the flight would again be delayed till 5:45 the next morning. We needed to be back to the gate by 5:00AM at the latest, He assured us repeatedly that he had a crew and and a plane and should be no problem.

We could have a voucher for a hotel or have a cot in the airport. Since I have a sprained ankle and walking was very difficult and we had so few hours,, and we had already had a cancelled flight from Athens the day before we were exhausted and at the age of 75, we opted to take a cot. Now this was horrible!

We were in terminal A in a walkway, the nearest bathroom was a long ways off and the lights and noise lasted all night,. We gave up…

I was one of the many passengers on Flight 5521 out of DCA to JAX on 21 Jul 2019 that was supposed to depart at 11:30am and arrive at JAX at 1:41PM. This flight was delayed 13 times until it was finally cancelled at 5:28PM. Eventually we were ticketed onto another flight, Flight 4551 out of DCA to JAX that was supposed to depart at 8:25 PM and arrive at JAX at 9:11pm. Flight 4551 was also delayed twice (2 times) to a departure time of 9:11pm (according to the last text), however it did not depart then either, it was at least 9:30 or later.

During the many delays for Flight 5521, we were all loaded onto a bus, made to wait 30 minutes in the blistering heat (doors to bus were left open) before we even took off towards the plane. Once at the plane site were not allowed to board, stating that…

I was misinformed and lied to after American Airlines canceled my 10 pm flight from DCA to BOS Wed. 8/7/19 due to weather. I was told by the gate agent that my carry-on bag, which I was forced to check before I boarded and then had to leave the plane, would be available to pick up at baggage claim. It was not. ); it wasn't. m.

(when the baggage agents reopened). m. flight to Boston without me. I was also told by the gate agent when deplaning after no flight that the earliest AA flight I could get was 2 days later. That turned out to be wrong too. m. flight on Thurs.

8/8, and I was able not only to get to Boston but to get my bag (after much searching by a baggage agent). Because I was not able to get a room near the airport the night of the cancellation, I paid for a nonrefundable…

Weather delayed my flight 5490 07/31/19 with no one showing up at desk for 2 hrs. I only had a 50 minute lay over in Charlotte for flight 2031 and that was the last flight to LGA that night. left me waiting that long to find this out when someone showed up for the next flight costing me a full days delay on a 4 day trip.

plus extra expense for a driver to the airport 1hr and 15 minutes 3 trips and the time unnecessary waiting at the gate because no none showed up after being paged several times I feel like some compensation is definitely due for the poor service and my expenses. Thanks for your expected response

Hello, on Sunday 8/4/19 we were booked on flight 523 from (FLL) to (CLT). The flight was delayed and caused us to miss our connecting flight 703 from (CLT) to (BUF). They were unable to get us on another flight that night to get us home.

We were re booked on a flight the next morning. (Thus causing all (4) of us to miss a day of work. Upon realizing we have no other choice but to stay we were told we could get our bags down at baggage claim.

Well, after heading down to your baggage claim office and dealing with the quite rude personnel you have down there we waited FOUR hours to get our bags. Yes FOUR hours. And they NEVER came out. We had no choice but to leave and come back a couple hours later to look again for them and catch our flight. They were never pulled.

This was a completely…

We flew to ABE INT. Airport on 8-1-2109 on flight # 4900 with the intent to get to Philadelphia. we were enroute to a very important AVON convention in New Orleans. our departure time at ABE was supposed to be 6:55pm.

we were a party of 5 with one member of my family who is physically disabled. there were series of delays with excuses ranging from grounded planes and bad weather in Philadephia. I actually called an American airline ticket agent who informed me the weather was clear and no storms and as far as he knew there were no grounded planes at all in Phila.

we finally boarded the plane a little before 9:00 pm and were seated only to be asked to exit the plane after about 10 minutes because we were told that Phila could not take any more aircraft due to plane grounding. Now at his…

Let me first say that my experience flying American Airlines was wonderful. The professionalism of the employees on my flight to Monroe, Louisiana was outstanding and wonderful. My assistance was and is to be commended. My flight from Monroe to Los Angeles, was a bit different.

The flight was excellent as was those on the plane. Leaving Monroe, it was confusing, they had one person for five assists. In Dallas /Fort Worth the assistance was horrible, no one wanted to assist the five people including myself when we arrived at the airport.

I was told that my plane would leave at 6:30 hurried on a cart with several other passengers, where when I got to my gate, they were already boarding. I had to walk to the plane and sent to the back of the plane by one of the stewards.

I finally was…

I am requesting a complaint worst customer services , this happened 08/06/2019 at the International Miami Airport. The person name is Amparo very rude. She maybe is in hers 60 of age kind of shinny. I had a small luggage and did not allowed me to take it with me.

We got there at the International Miami Airport, I don't think any employees have a clue what they are there for. We asked them for information regarding gate number. the three employees that we asked no clue, they send us to the wrong gate number.

So then we asked Amparo and she also gave us the wrong information. so they had us back and forward. My sister said no we will stay here and Amparo got mad so then it was when she told me that my luggage was to big.

00 fee for my luggage. I went back to the lobby to wait and then we…

I would like personal contact. American airlines cancelled my flight out of Ontario California while we were on the road to the airport. I called from my vehicle and you were not able to accommodate my party of 4 on another flight for 2 days.

I paid first class round trip. I called when I returned home and after talking to 3 people I was able to secure a flight the next day. We moved our trip a day and I lost the condo moneys for the first night.

My connecting flight was a big cluster. We were delayed. We were moved to several gates . The pilot and copilot were with us!!! They didn't know what was going on. I have my confirmation for return flight. I had alerts the day before to check in etc.

Upon arriving at the airport to check in and obtain boarding pass I was told we had no ticket.…

On July 22nd I took a direct flight from Philly to Halifax, but my luggage went somewhere else. I filed a lost luggage report in Halifax, which I discovered (later) was handled improperly. The person who took the report did not assign a claim number to it and took my baggage claim receipt, which I specifically asked if I should be keeping it and was told no I didn't need it.

When I called the next day to check on my luggage their naturally was no record of my claim so I had to file another one. My luggage arrived the next day (Tuesday, July 23rd) in Halifax and then sat there until Thursday morning July 25th when I was finally given a direct number to the lost luggage department in Halifax.

Prior to that time I was speaking with customer service in the United States.

Finally after…

6/17/2019 flight # 523 from CLT to FLL was the worst flight we ever took. Original flight from PITTSBURGH was an hr, late forcing us to ck. in our carry ons as overhead bins were filled. Flight from Charlotte was to leave at 2:30 for a 2 hour flight to FLL.

Due to bad weather we were in a holding pattern for 1 hr then being diverted to WPB. There we were informed we couldn't leave aircraft as we had checked in luggage due to late connection from Pittsburgh to CLT.

There was no way to get out there & arrange private transportation (no transportation was arranged by AA. This 2 hr. flight now became 4 hrs. After refueling, we waited on tarmac for 1 hr. needed to return to WPB for maintenance.

AA no maintenance contract there, no idea how long, had not eaten since leaving Pittsburgh…

My husband and I were booked on flight number 5849 to Oakland, CA. The flight was to leave Phoenix, AZ at 8:30 and arrive in Oakland, CA 10:29 pm. The flight did not leave Phoenix, AZ until 11:30 pm and arrived in Oakland, CA around 2:00 am Monday morning.

This flight caused my husband and me to miss our connections to take the bus to Park 'N Fly; we were stranded and without transportation and we are senior citizens, being at the airport that hour in the morning is very dangerous. When the flight arrived in Oakland, CA there were no wheelchair accommodations for us.

I have had a hip replacement and my husband had a stroke and have problems keeping his balance when walking. My husband and I personally feel we should be compensated for this delay and we look forward to hearing from you…

I have been an Advantage member for over four decades. After several hours, over the course of 12 days, I have not been able to get a simple answer and/or resolution on what should have taken me just minutes for resolution.

I have been switched from one person to another in multiple departments. This is my present day experience over 68 minutes. I called Advantage and was told I had to be switched to another representative. It was difficult to understand what this second rep was saying as he had a thick accent.

Finally, I was able to ascertain that this person said he was in Monterey, Mexico and his name was Jonathan. He kept repetitively asking me the same questions without answering any of my own of him. He rudely made these statements to me: "listen to me" (him), "what do you want",…

Donna the customer service manager was very nasty

I TRAVELLED WITH MY SPOUSE ON AMERICAN AIRLINES FLIGHT AA91/BA1546.ON 07-18-2019. OUR UN ACCOMPANIED BAGGAGES

TWO SUIT CASES WERE ALSO BOOKED TO CHICAGO UN FORTUNATELY BOTH SUIT CASES DIDNOT COME TO CHICAGO IN OUR FLIGHT.

AFTER NOTICING WE LODGED A COMPLAINT ORDAA04432029.WE HAD NO SPARE CLOTHES AND THE SUIT CASES WERE LOCATED

BYAA AT LAX ONE WITH AMERICAN AIRLINES AND OTHER AT UNITED AIRLINES .SUIT CASE WITH TAG NUMBER 718092 WITH I

AMERICAN AIRLINES WAS DELIVERED ON 07/19/2019 AND OTHER AT UNITED AIRLINES WAS DELIVERED ON 07/20/2019.WE ARE

AT A LOSS TO UNDERSTAND HOW THESE THO LUGGAGES TRAVELLED TO A DIFFERENT DESTINATION FROM SCHEDULED

DESTINATION THAT TOO IN DIFFERENT AIRLINES.THE INCIDENT CAUSED TENSION TO BOTH OF US SENIOR CITIZENS

70/72 YRS RESPECTIVELY MAY I REQUEST YOU TO…

American Airlines Complaint July 25th, 2019 Record

July 22, 2019 The complaint started when my wife and I had to fly to Charlotte Flight 5066. Because of all the delays we missed our connecting flight to West Palm Beach (which was a direct flight). We ended up having to fly to Dallas (DFW) Flight 1979 and then to West Palm beach Flight 2859.

Our Flight 5066 at 7:45 PM flight was delayed around 25 minutes at the gate, after the plane left, we were on the Tarmac in Columbus for 30 minutes (CMH). Once we got to Charlotte the plane was held on the tarmac for at least 30 minutes making us miss our plane to West Palm Beach. If we would have went directly to the gate, we would have made our flight. The pilot didn’t even open the door when we left and the flight attendant just apologized.

Once…

On Friday, July 19 I flew from Addis Ababa, Ethiopia to Georgetown, Guyana. When I got to Miami my bag was missing. I filled out a form and I received an email from American Airlines saying that most bags are found within 24 hours an if the bag hasn’t been found within 24 hours they would “turn the matter to a dedicated team” and that they would give me regular updates.

After 36 hours I called AA and I asked the AA rep if the “dedicated team” was working on my file. The person told me that they would not turn the matter over to the “dedicated team” until after 4 business days. When I told her that the email said that my file would be turned over to the team after 24 hours she told me that “4 days was after 24 hours.” The email I received was clearly misleading. I have not received any…

To American Airlines, I am writing to make a complaint regarding a return trip to Milwaukee 7/14/19 on one of your flight. The entire return trip was a nightmare, and I felt it could have been handled differently.

First off, my mother, auntie (both are elderly & disabled) and I were seated in the back of the plan were there was no leg room. As you may not know, all three of us are tall and needed the space to sit comfortably.

We had to sit very close together and our legs overlapped.

Second, we boarded the plan and was asked to get off because there was a problem that they detected earlier but thought it was taken care of by the time we boarded. We waited close to an hour before boarding the second plan, which needed to be clean out first.

As we waited, we were offered subs and a drink…

getting to the airport on july 3rd we was told that are flight was cancel,we were very disappointed we already had car reserved in Orlando ,resort reserved this couldn't happen,went back to the counter to asked can we get another flight the lady was very rude did not even look just said no we all booked,so I talked to my husband we were so upset ,they gonna throw us on another flight with out our conscent,that really made us so unhappy,ever will we ever use this airline again an we travel often,my family and other members on our board and

convention will never book with American Airlines ever,so setting in the airport highly pissed off, can not get out of Louisville,Ky what a messed up anniversary,never in life had we been so upset,i went back to the counter again,so guy helped us put us…

Flight was overbooked -people had questions and a lady at counter looked and sounded annoyed , a lady asked her a question and she put her hand out and used her painting finger gesturing hold on n said it’s my daughter and she answered the phone - then im assuming told her daughter to hold on and addressed the customer- I tried to ask lady about seating and she was rude and said “ you have a ticket don’t you?

I said yes - I’m just asking if it’s window seats and again she said look at your tickets what seat # you have ? I told her n she tried to explain. Seating arrangements but, rolling her eyes and moving her head I said you know what never mind thank you, it’s ok forget it , n I walked off while she was still talking and

I sat down and she keeps staring at me n my bag , she told her…

My family and I was on one of the American Airlines flights returning to Milwaukee, Wisconsin from Forth Worth, Texas on 7/14/19. My Mom and Auntie are elderly individuals age, 84+years old and has major disabilities, which requires a walker/wheelchair.

I have never had a bad experience on a flight such as the one I had on your American airlines.

First off, we were seated in the back of the plane, which was very uncomfortable, considering we are all tall and seniors. There was no leg room, ant to walk to the back of the plane, getting on and off was unbearable.

I don't know what the selection process consist of or if I should have called ahead of my part to make special accommodation, which I knew nothing about.

However, the entire situation could been avoided if I was made aware of…

If I could rate zero stars I would. Worst traveling experience of my entire life. I was supposed to leave savannah, ga at 4:22 pm and land in Houston, tx by 7:53 HOWEVER the flight was delayed 4 hours and I was ultimately rebooked to another flight to an even farther connection destination with new hopes of being in Houston by 9:53 pm.

The new booking they put me on was also cancelled and the first leg of the trip sat grounded for an hour. I was then rerouted Denver, Colorado and the airline was switched to United who ended up telling me my ticket was put in incorrectly and i no longer have the seat selection choices that i paid for.

I called American to ask them for a refund for my entire trip because they basically ruined 24 hours of my life and they told me they had no record of my…

On July 7,2019 my husband and I were booked on a flight from Oklahoma city to Houston Texas and then to Seattle Washington. We were then told after waiting for departure that flight was delayed sand we would miss our flight to Seattle The customer service helper trying to help us kept complaining he had to use the restroom.

Because of his carelessness he forgot to put my husband and I on standby and we spent hours being promised a flight home. We finally asked for a manager and he came down kept promising us flights and then later after a full wasted day at the airport he put us on a flight the next morning on United Airlines.

When we arrived back at the airport the next morning ,Our flight on United was delayed for mechanical issues( which was the problem the day before on our American…

Delayed flight 1029 from Los Angeles to Ohare on July 11,2019. Late notice, poor treatment, lack of care and concern.

I wounldnt rate this airlines for nothing,i payed out all this money hoping for a good flight also good vacation this didn't even happen never again so disappointment.

0n July 6th I arrived in Philly. weather was a tornado warning we sat three hours in the plane. When we got into the terminal we spent 21 hours at the airport first flight to Albany was cancelled. the next flight was cancelled.

People were leaving for hotels and rental cars. We waited until 10;00 to see if last flight was going to be canceled. There was no updated on monitors service desk people did not announce that the Albany flight was boarding.

when we finally got to the desk after two hours in line to talk to someone that flight did not take off and the people that boarded had to come off the flight. But again no announcement was made so people going to Albany did not know they could have boarded even though it did not take off.

When we finally arrived in Albany the 45 minute…

I was traveling from the Cayman Islands to Miami on Flight 1088 on Tuesday, July 9, 2019. Because I was selected for a random search all my baggage, including the luggage that was checked in earlier was searched. This created a problem leaving me as the last passenger to board.

On boarding the plane, I wanted to use the bathroom urgently due to medical reasons, and this angered the air hostess. I insisted that I must use the bathroom and nothing else was said from my end. In a loud voice, she said to the worker who brought my bag up to the plane ----all her bags must go to the top.

What bothered me most was when she said---if she doesn't hurry I would put her out. I pondered to myself what I had done wrong to deserve this treatment. To top the bad customer service off, when the flight…

i had a american airline worker trying to sell me tickets on a flight from atlanta to los angeles.he said i would get bussiness class,and they will be real cheap.i wired him 2 paymants and never received them.she being a american airlines worker,i feel that american is responsible,and should refund my money back. thank you.

July 2,2019 I left Charleston WV on American Airlines to Dallas Tx. this flight was connected in Charlotte NC. Upon arrival at the DFW airport I receive a text message from AA saying my luggage had not arrived in Dallas.

After receiving the text I had an option to have my luggage redelivered as soon as it got to Dallas. After checking with baggage claims they informed me that my luggage would not be there until after 5:30 pm. Thinking that AA would deliver my belongings later that evening I went on to my destination.

As the evening got later I call the baggage claims office to check on my luggage, I was informed that AA would not redeliver my luggage until the next morning after 8am. This not only cause an inconvenience for me but an added cost because I had things in my baggage…

Our flight (Finair 5705) from Philadelphia to Athens Greece on May 30 was canceled after failure to take off approximately 5 hours after scheduled flight time. As a result we incurred numerous additional expenses as listed below.

1. Uber ride from airport to hotel. $ 39.26 plus $ 8.00 tip. 2. Uber ride from hotel to airport. $ 31.72 plus $ 6.00 tip. 3. Price of room in Athens we had reserved for Friday night. 66.00 euros. 4. Shuttle from Athens airport to Star Clipper ship since we didn't arrive at the airport on time. $ 98.00.

Delayed flight from Athens to Philadelphia on June 12 (AA759) which then caused us to miss connecting flight from Philadelphia to Tampa. Getting into Tampa very late at night causing us to get uber ride to hotel to stay for the night since it was too late to drive…

I paid for first class, direct non-stop flights from San Diego to Philadelphia on May 30th for my daughter Teresa Galanti and myself. We were traveling on American Airlines Flight #433 departing at 7:25 am scheduled to arrive in Philadelphia at 3:46pm.

Just before arriving in Philidelphia the pilot stated that the Philadelphia airport was closed and we would have to divert to Richmond VA to get fuel. A few minutes later the pilot stated that we could not land in Richmond VA and that we would be diverted instead to Charlotte North Caroline to get fuel.

We ended up not arriving in Philadelphia until after 9:00 pm 5 hours later than our scheduled flight. Our relatives in New Jersey and California were tracking our flight on American Airlines website which showed that the Philadelphia airport…

A letter was submitted by e-mail to Ms. Sharon Best, our Travel Agent, Going Places Travel, Sheraton Mall, Sheraton, Christ Church, Barbados. This e-mail, as we were assured by Ms. Best, will be forwarded to you without delay.

It is Impossible for me to detail the terrible and dreadful experience we had on our way to Quito, Ecuador, in about one hundred (100) words, when, as was scheduled, we boarded our connecting flight AA0939 departing Miami at 5:40 p.m. on Sunday 9th June 2019. The expected arrival time at Quito, Ecuador was around 8:54 p.m. the same day.

To outline our experience in about one hundred (100) words is an impossible task. I can assure you that the e-mail outline the important issues. All minor details were omitted.

Thank You. We look forward to your prompt response.…

I just returned from the ABQ airport as my grandson Frankie Langer is flying American, ABQ to Madison, WI. He was carrying a case consisting of framed family photographs. He requested a "fragile"sticker and was told by the American representative that those are only issued to "first class passengers". Shame on American Airlines.

Are you proud of such an absurd rule? What was the senior executive thinking when approval was granted to such a bizarre rule? Has a decision been made to further inconvenience American customers? You can't make this up. Langer

My family and I had a very troubling and frustrating experience with American Airlines at Miami International Airport. We drove from Central Florida to Miami for our flight, and due to two horrible accidents on the Florida Turnpike, we were delayed. Although we arrived at our gate with the doors still open, our seats had been given away—twice the profit for American. We were placed on standby for five flights between that night and the following afternoon.

At each gate, we noticed that people who came after us that spoke Spanish to the Spanish gate representatives, moved ahead of us and got on flights while we continued to get transferred to the next flight's standby list. This was especially evident at the gate for the next morning when one gate agent was confused about why a party of 5…

June 29, 2019. I was in seat 14B. Please contact me for more information (678) 610-3149 home number or (678) 600-2928 cell Thank you

Airline made us miss connecting flight(sat on runway over 20 min before we could even get to the gate) Needless to say we had to connect on much later flight which made us miss our event. Then on way back flight was to leave at 7:38 pm we did not leave until after 9:15pm So we had to run from one end to the other We are both in our late 50s to catch the connecting flight.

Once at home airport MCI We watched 4 red buses go by and no blue buses. I used the phone to call well 20 minutes later a blue bus came. This has been the worse flight both to and from.

My son is in the airforce I travel alot I have used other airlines I have gone to hawii and no problems. If we are not satisfied with your reply we will not be using your services any more, as well as sharing this with all family and…

MY HUSBAND AND I WERE ON OUR WAY BACK HOME FROM A TRIP , WE WERE IN HOUSTON TX. HARRIS,SHE TOLD THAT YOUG GIRL TO QUIT HELPING US. I NEED TO GET HOME I HAD RAN OUT OF INSULIN, AND MY HUSBAND NEEDED HIS OXYGEN,SHE SAID IF YOU NEED YOUR MEDICINE THAT BAD GO TO THE HOSPITAL.

MY HUSBAND IS A VET. iAM TAKING HIM TO DR. REPORT IT TO THE VET. ADMINISTRATION. MYPHONE NUMBER IS 7197786203 MY NAME IS MARCELLA,THANK YOU AND GOD BLESS.

I HAVE ALWAYS FLOWN WITH AMERICAN, MAINLY BECAUSE OF THE DIRECT FLIGHT TO MY HOMETOWN KNOXVILLE, TN. BUT THIS TIME WAS THE TRIP FROM HELL!

FIRST OF ALL I DO NOT LIKE TO FLY, BUT DO TO MY HEALTH & ALSO RECOVERING FROM BEING PARALYZED FROM NECK DOWN, I CAN NOT DRIVE LONG DISTANCE ANYMORE. NOW I HAVE FRIENDS & FAMILY WHO WORKS FOR AMERICAN & THEY OFFER ME BUDDY PASSES WHEN I WANT TO FLY, BUT I DON'T LIKE THE CHANCE OF GETTING BUMPED OFF OF A PLANE LIKE I HAVE BEFORE AND BEING STRANDED IN AN AIRPORT.

SO I BUY MY OWN TICKET & PAY EXTRA FOR DIRECT FLIGHTS & AISLE SEAT TO GIVE ME MORE ROOM BEING A VERY LARGE MAN & TO BE ABLE TO GET THERE & BACK WHEN I AM SUPPOSED TO BE & I ALSO ORDER WHEELCHAIR SERVICES TO ASSIST WITH MY DISABILITIES! NOW MY TRIP THURSDAY JUNE 20, 2019 STARTED ALL WRONG FROM…

On June 25, 2019 I flew on American Airlines starting from Martha's Vineyard (flight 4350) with layover stops in New York LGA (flight 1782 and Charlotte (flight 5315) with my final destination in Daytona Beach International Airport at 7:15pm. I started in Martha's Vineyard with only one small carryon luggage.

While boarding in New York LGA I was told I needed to check my bag because it was a full flight and there was little or no room ln the overhead compartments. I was assured that my bag would be at my final destination when I arrived. However, it was not.

I spoke with what I thought was a baggage handler for American Airlines who told me that perhaps my bag would be on a later flight at 11:59pm. Two problems for me existed, at the time. One being I could not wait several hours for the…

I was scheduled out of Fresno, Ca. on Saturday the 22nd of June. My flight was cancel by AA not for weather related issues. that day so I was forced to spend another night in Fresno. I flew out the next day and landed in Dallas to change planes and spent over 2 hrs.

on the tarmac due to poor communications between the plane and the tower. Weather moved in during those two hours and we were taken off the plane and asked to wait until the weather cleared. At approx. 10:45 PM we were told that the flight was canceled and we were to re-book.

I stood in line to get help to re-book for over an hour and finally left the airport at twelve fifteen PM. I am a 76 year old woman without my medications and without my luggage which held my daily contact lenses and my toiletries.

18 and a half hours…

American Airlines Complaint Department www.airlinecomplaints

Dear Sir or Madam, My name is Teresa Sgambelloni; I am a platinum member of American airline AAdavantage, #90XN2A8. I have traveled with American Airlines several times in the past five years. Normally, I am very happy with the service. Generally I don’t write letters of dissatisfaction with a service, I feel this issue is best to address, In addition to adding my voice here! I'm complaining to American Airlines and the U.S. Dept. of Transportation which is the FAA site. My mother (Anna) which I may add is handicapped, Anna was on flight AA2339, seat 2B First class on June 24, 2019, record locator # JPURNN, Anna received a wheelchair at the luggage counter as planned, and everything went great. The gentleman assured me she would…

On arriving in Dallas , the other passenger with me is disabled and requires wheelchair assistance. When we landed at 7:30 am on Saturday June 15th to transfer planes to Tyler 8:50am no assistance attendant said no one arrived andto wait on airplane, we waited 20- 30 minutes.

Someone finally came to assist her with a wheelchair but as soon as we were taken off he left us. I approached front desk several times for help, I ran to the car trollys for help but was told they couldn't help us due to them picking up someone else.

Finally 45 minutes later someone came to assist us, we had to take at least 4 to 5 elevators and then transfer to link rail train. When we arrived our plane was pulling off. The whole purpose of our trip was to attend a very important celebration parade, Which we…

June I5th ! was on flight 1939 with my daughter. The flight attendant Janice was loud and rude to me when we were sitting in row 5 behind the first class seats. We had to put our stuff in the overhead in first class row 2, so we did but I took my purse which is small and put it on the seat with me and

Janice as loud as could be she told me I couldn't have my purse on the seat with me it had to go in the overhead up front because there wasn't any room above us. I said no I wasn't going to put my purse up front.

She made a seen in front of everyone. She then yelled do you want to change your seat? I said yes. A man in the next row switched seats with me, I was one row behind, row 6 with my purse next to me.

I weigh 115 pounds and didn't bother the person next to me. I fit with my small…

Flight AA5175 Record locator RZLPMX Seat 3D. I boarded this flight everything was fine. After take off and 15-20 minutes into the flight I began experiencing difficulty in breathing. I didn't know why and was concerned I was going to have a heart attack.

I am 72 years old with heart issues. I told my wife I was having trouble breathing. There was at that time an unidentified unpleasant odor. My wife informed me there was a dog sitting in the seat behind us.

The animal apparently was not bathed before coming aboard or I am allergic to dogs. Needless to say it was a very uncomfortable flight for me. I paid for first class this certainly didn't live up to that standard. There was a time cigarette smoking was banned except the last three rows of the plane then outlawed completely.

There was…

I am 85 years old & requested a wheel chair - they called for boarding took 2 of the three - not me. They did no take me then the gate closed so I called to the lady taking the tickets and she was a little rude and I waited and waited and finally a very nice black gentleman came from another gate. By this time the plane was on the tarmac and he had to wheel me out there and help me walk up the steps. It was a very stressful trip for me and I think management should know. I probably will look for another way to get to Charlotte N.C. to see my next great grand-child. I just now got an automated call and I did as it said, but it then disconnected. What is going on????

Judith Bishop phone #270-769-1287

Flew American Airlines Flight #1168 on 6/12/19 from Chicago ORD to San Diego, CA. Paid $60.00 for 2 suitcases for our vacation. One suitcase arrived on the baggage claim belt completely bound with plastic tape, The zipper was destroyed. There was no notification made to me regarding this destruction????? Had to purchase a new suitcase to get back home.

Jean Willing 3600 Zachary Ct. Mt. Pleasant, WI 53403 (262)552-7906 Second email: [email protected]

Flight from PVR sat on jet way for 1 hour waiting for a gate. We missed our connection to OKC no one at Dallas was willing to help us. Everyone said contact AA.com (terrible customer relations) would not help us at all to get other flights.

Daughter-in-law had to get home to take critical medicine still no one cared.

had to rent car to drive Dallas to OKC

This is a poor way to run a business and if any indication of your standard practices we will never fly with American Airlines again and recommend our friends don't either

Rushing to get to B16 for AA528, PHL-MSP, the TSA security line was exceptionally long for a mid-day flight.

However, since I have a bad knee, my wife went ahead and advised “Keith”, the agent at the gate, that I was possibly 2 seconds from the gate when “Keith” elected to close the door. My wife in fact indicated to “Keith” that I was in sight, possibly 50 feet from the counter but “Keith” was unphased and closed the door to the air stair anyway.

“Keith” would not make eye contact with either my wife or I when we pleaded with him to let us board the flight. As a frequent air traveler, I am certain that passengers were most likely still stowing bags in the overhead bins when “Keith” would not allow us to board.

We were booked in first class but first class or economy travelers should…

I was issued an e voucher for one hundred dollsrs which I could not print off. I asked for a hard copy of THIS vouqcher for my files. I was sent a paper voucher instead. I was not informed that you were unable to Send me a copy of this voucher.

I then asked if you could reissue me an e voucher and was notified that I had asked for a paper voucher which is NOT what I had requested. I do not want a paper voucher, I want an e voucher.

Is it possible to reissue me an e voucher.. Thak you for your kind attention to this matter.

Flight 3632, 6/9/19, RL UMWAKV, brand new piece of luggage, zippers completely broken off, went to a conference and had to find a store there to buy another brand new piece of luggage. 1st and 2nd piece each cost $80. My luggage was useless. I'm out $160.

This was the first piece of luggage for myself after my 35 year marriage ended. It was a very important purchase for me and I had searched two hours to find the perfect piece, AA ruined this for me.