American Airlines

How does the #2 Airline in the world NOT have GAS for their planes AND / OR Why are they not required to have some reciprocal agreements with other carriers at the hub to SHARE fuel................ and WHY don't check a planes pressurization BEFORE they lo=ad the plane with passengers ......

And WHY didn't they do MORE Routine Maint. on Planes during COVID. I have never seen such a half-assed corporation treat it's customers with such disregard when it comes to their lives and schedules. They don't even care about lost wages, other's lost wages due to multiple schedule changes NOT TO MENTION the stress and lack of basic human dignity that is thrust upon the people who are just pawns ..............

5 out of 5 stars for customer satisfaction................ WHY DO WE GIVE THEM OUR BUSINESS…

because my knee has gotten worse. becaue this story is too long to discused over the inernet. thankyou.

I have booked 4 flights in the past three months with American Airlines. They have changed, without notice, three of those flights. This last one is just unacceptable, changing arrival time at my destination city from 6:32pm to 10:14pm, which also forces me into a 4 hour layover in the connecting city.

I am unable to make changes to this flight online, and when calling the company, wait times are excessive (2+ hours or more). If I elect to get a call back, the recording states 4+ hours, and I have recently waited over 8 hours for this call back.

If it comes in the middle of the night, (leaving my phone on to receive their call), it is disruptive and means rising in the middle of the night to make the necessary adjustments. I am currently on hold with them, now going on an hour.

I booked…

i am forced to call to make a reservation for an unaccompanied minor travel. The website does not allow it. When I called the number, the min. wait time is +4 hours. Really. Call and witness it yourself! After leaving my call number, AA returned my call at 4:30am (yes, 4:30am!) in the morning which i pushed to option to call back later. When they finally called back, the person transferred me to another department. I was on a hold for 1.5 hours until i had to hang up.

What kind of service is this???

I requested a wheel chair there wasn’t one there. When l talked to agent at counter as l came off plane in airport she was very rude. I had to ask twice for her to call for wheelchair never got one.

I stopped someone dropping off someone and ask them to take me to my gate. He was not happy about it. 00 on just tips. This isn’t the first time this has happened on American airlines please be more considerate to your customers.

My original flights were changed. When I went to change flights to next day there was a 61.00 charge per ticket. We only paid 98.00 for our original ticket.!!i would like a call back.

I requested a refund a month ago and it's still pending review. Ticket Number 0012128776339.

American Airlines on our last flight out to Florida put us in a difficult spot by not allowing our family us to take a stroller to the gate. My wife has a hurt back, and we had arms full of luggage while having to carry a screaming 1 yr old because American Airlines doesn't care.

Every time we've flown on Southwest, we've been able to take the same stroller to the gate area. We learned out lesson.

I am submitting this complaint based on what I believe to be an unfair practice by this company as well as the unprofessional conduct of the customer service agent I spoke with this date (7/6/2020). I purchased a round trip tickets from New Orleans, LA to Shreveport, LA.

My return date had to be changed due to medical problems (of course I had to pay for changes to my flight). On the morning of my flight I was contacted to inform me that my flight had been cancelled and I was booked on a flight the next day.

I called customer service to inquire about an adjustment to the cost of my flight (mind you I have been charged a fee for changed I made to the original flight) and was told three would be no adjustment by AA despite the changes made by them. I was told I was accommodated with a…

I had an issue with trying to get a refund on my Family Reunion Trip. I had to cancel due to the Covid-19.

However, because I cancelled before AA cancelled, I cannot get a refund. This is very unfair. We both cancelled for the same reasons. I was just smarter to cancel and then they cancelled the flight. I am asking a full refund and they will not give it to me.

The worst was the customer relations department. They have no heart. very cold, They ask me to have my grandchildren fly by themselves if I could not have another reunion again. They are the worst airline to deal with and I will never fly AA.

I hope they go bankrupt.

American Airlines. I’m a frequent flyer. I flew American two weeks out of the month. I always use my AAdvantage Card (last 4# 0786) and my AA# 28XUC78.

For trip below- Record Locater # LYWSTU - Priority On Wednesday March 11th my husband James Stiewing and I flew from HPN Westchester County Airport to CLT Charlotte Douglas - from CLT to Palm Beach Florida PBI. For this leg of the trip I was able to get my husband the 6” extra leg room as he’s 6’4”. A flight attendant saw that he took up all of that space as well and said, look you’re welcome to move up a seat, there is no seat in front of you, you’ll have all the leg room you need.

On March 16th we flew back using the same route in reverse. The difference was the Coronavirus had become a pandemic. There was maybe a dozen to 15 people on…

I don't normally complain when things go wrong, accept it for what it is but what I have encountered with American Airlines out of PVD airport is ridiculous. I booked a flight for a family member, C. Conklin in order for her to get back home to Maine.

I understand that we have inconveniences due to CoVid 19 but the way they have handled flights out of this airport and the misinformation provided was absurd. I scheduled a flight from Providence to Bangor, ME by way of Philadelphia, The initial 3 flights were cancelled, the first one because the Crew did not show up. no crew.

Re-booked same flight for next day. That was cancelled, re-booked for the following day and the 10am or so flight was cancelled again. What the flight representative did not inform the passenger that there was a…

I had a bad experience flying with American Airlines. The customer service agent was rude, and the plane was arrived late. I'll probably use Southwest next time.

I paid $700 for a one way first class ticket for my wheelchair dependent daughter to return to Virginia from South Dakota, a trip that should have taken approx. 5 hours in flight. m. D. m. She sat in a wheelchair for 12 hours and no one called me. m. that night.

She has had 18 hip replacements (Yes 18) and has titanium from her hip to her ankle. Sixteen hours in a wheelchair due to flight delays and re-routing. No first class service--no service. Shame on American Airlines. They should have put her in a hotel overnight due to her severe disability.

They need to refund the money I paid for this ticket at the very least. My daughter is still suffering from this trip and I cannot even get in contact with this airline.

on February 23, 2020 i travel from mco to phl supposes to live Orlando at 730pm as you know that fly was delay first no crew ,I think that was really irresponsible of american air line we live after 1am we arrive phl after 4am we have to take a uber my ride have to live work at 4 am a well uber 35 dollar that we dint sped to spend people making a lot complain about american airline you gays are one of the best airline but

recently is on of the more spencive and irresponsible to us the consumers them they charge me to a carrion and some of then they dint charge them a was complimentary my name Heide Rivera I travel with Rosienid Mejias Hope you can review this complain I knew I was no the only one because a lot of the passenger was upset and said they going to make a complain a few have to…

2/9/2020 Ref: Record Locator JQCFPC Subject: Letter of Complaint

On 28 December 2019, my wife and I arrived at the Tampa airport at approximately 11:00 am. We started the check in process at the American Airlines kiosk. We were a little confused and asked for assistance from one of the counter attendants (female) as we couldn’t find our baggage labels. She showed us where the labels were located in the kiosk ticket dispenser and then rudely grabbed one the baggage labels and peeled off the receipt label portion and pushed it on my nose. Can you imagine? I was in shock! Fast forward. We are now in Charlotte to catch our flight to Los Angeles. The flight is delayed several times resulting in us missing our connection from LAX to Auckland with AA. While waiting in Charlotte, we were in…

If I could rate this experience as 0 I would have. My husband and I were going to Louisiana to attend the retirement ceremony for my nephew from the Air Force at 10:00 a.m. February 21, 2020. My husband is a pastor and my nephew wanted him to be a part of the ceremony. He took leave from his job for half a day on the 20th and all day on the 21st. Programs were printed containing his information and we were so excited to be a part of this.

We were booked on flight AA2719 in Baltimore MD which was supposed to leave at 5:33 p.m. We were supposed to arrive in Charlotte at 6:55 p.m. and depart Charlotte on Flight AA5585 at 8:10 p.m. to Shreveport LA and arrive there at 9:24 p.m.

The flight in Baltimore was delayed twice as they told us (we were on the plane) that weather in Charlotte was…

hello, regarding HUPEDI The trip was a nightmare for myself and my granddaughter and because of the cancellation, my son missed a VERY important event. I am requesting a callback to discuss the matter as it is so much and very stressful to even type it out.

I would very much appreciate a call back at 609-871-8575. Matters to be discussed are many, from being told the delay was because of someone vomiting on the plane, to the plane was unsafe, to being told very rudely that my granddaughter could not be on my lap in the wheel chair, to luggage being left because the wheel chair pusher appeared to be angry and

did not want to help us (my granddaughter and myself). I have chosen to NOT do that as American is what I have always flown on and will continue to do so. I had a problem last year…

Your gate app failed us miserably!! We missed our connecting flight home!! On our return flight from Cabo San Lucas, got a message from the AA app saying, T3 and L10 gate at ORD 8:50 pm . Turns out the gate number changed to L24 without ant notice from the app.

When we finally realized this it was 15 minutes to boarding! Ran and ran to opposite end of the terminal(L24) rounded the corner yelling we are here!! Got to the boarding desk and was informed by the two women at desk, we missed our flight!

Door to loading was still open, ramp was still in place, plane sat there for another 20 minutes at least! Your two AA reps were very discourteous towards us, actually giggling and laughing at our dismay!! Said we could maybe get a flight out at 10:10 the following morning, and would charge us…

I m flyingbto Toronto and mynflight has now been delayed 4 times by over an hour and 20 min. There was an earlier flight to Toronto but i was told to get on that was 75 per person even tho their were empty seats on that flight.

i being compensated for this delay? My son who is 18 has an exam tomorrow and will now arrive home at 3 am. My flight hwrw from Toronto to dallas on sunday was delayed and i missed my connection flight.

Its a strange policy that we weremt allowed on the earlier flight to Toronto without paying but you can be over an hour late and not have any responsibility

On February 10th 2020 my wife and I were attempting to fly from Key West Fl. to Lacrosse Wis. this was a return trip after a week in the Keys. Our Flight was to go from Key West To Charlotte, Charlette to Chicago and Chicago to Lacrosse Wis.

which is where our trip originated and our car was left. The problem came when Flight AA1650 was cancelled from Charlette to Chicago due to mechanical issues. When we were escorted off the plane we were sent with no information to a Customer Service booth with over two hundred people in line.

After waiting in line for a half hour were finally given a phone number to call to attempt to reschedule a flight to try to get somewhere near our destination. Once I did get someone on the phone they did assure us that they would get us to Chicago at some point…

Travelocity issued two tix for myself and Douglas Season on flight AA5999 from Durango to Cancun on January 24, 2020. I have a verification letter from American Airlines showing they had to charge additional fees for missing this flight and having to rebook for the following day. I would like to request that those additional fees be reimbursed to us.

Why is it that I am subjected to various security procedures to check a firearm on a flight. However, on the return flight I either find my firearm case alone on the conveyor or in the middle of the floor in baggage claim as I did last year. I do not normally complain but this cannot continue to happen. First because these firearms are worth a lot o money and secondly, they can be picked up and taken by anyone.

This year, I was in customer service/baggage waiting for my gun case when I saw it on the conveyor.

Please address this issue with your baggage handlers to ensure they understand proper procedures.

Thank you,

Jerry L. Ford, Sr.

I booked a flight on April 19,2019 to fly AA from Philadelphia to North Eleuthera the Bahama's through Miami, Record locator EWKNEG. AA changed the fights going to and coming back from the trip with out notification to me. I did not find out until I checked 3 days before the trip.

These flight changes with additional delays for equipment problems caused us over 6 hours lay over going and over 9 hours lay over on the return trip. m. m. m. 00 dollars, which we could saved by eating at home. m.

and getting dark which made finding our hotel in the dark a very difficult and frustrating 2 hour trip because we kept getting lost because of the darkness. The whole point of booking the original flight times were to arrive in the day light to find the hotel with no problems! m. m.

from Miami,…

I was a passenger on your Flight AA3233 from Chicago to White Plains (NY) on Monday, November 18, 2019. ) I had brought one carry on luggage which was taken away from me (and most of the passengers) as their was not enough overhead room.

After witnessing my luggage, as well as my brother's, being violently thrown down a chute I proceeded to my seat. When I got my luggage home I thought it had gotten a little wet since it had been raining out.

As it turned out, my luggage was NOT wet but stained thoroughly with some type of grease and/or oil. ) Absolutely disgusting! Shame on your employees for such disregard to someone else's property. I will certainly think twice before my family ever books a flight with American Airlines again!

I've been travelling on American Airlines for years. To me it's another airline. Nothing great or terrible.

The complaint I have is when we traveled to Thailand using American Airlines and their partner airlines. In Thailand we had limited internet access and phone access. American Airlines changed all the details of our flight < 24 hrs prior to the flight. When we got to the airport we were stuck in a foreign airport without any way to call out and get our issue fixed. We had to call back to the U.S. begging the shops in the airport lobby to change out our paper cash for coins to use their paid phone. Anyway, it was a nightmare, and I think American Airlines should do a better job of notifying customers in foreign country of travel changes.

Another complaint with American Airlines is…

We had some charges appear on our credit card and we did not know what they were for. I called the customer service number to see if someone could explain them to me. The woman I spoke with was very rude! I am sorry I did not get her name, but she spoke with an accent that was not American. It became necessary for me to conference in another associate who had the ticket identification number that your customer service agent was needing. Within just a few seconds, your agent was raising her voice and yelling at us. My co-worker said "Please don't be rude to us." Your agent replied that she wasn't being rude in a load voice.

I was attempting to ask questions and explain what I was seeing on my receipt and why what she was telling me did not make sense to me. She said "Do you want me to help…

On 9/16/19 I purchased a ticket for a friend Miriam Andujar traveling from Miami Int. to Newark N. J. flight # 1506 on 10/29/19, 11:00 am flight. This was my second purchase for her in a couple of months. 74.

The first trip was first class, which was far from first class. The experience on this flight was even worse, I paid for row # 10 and they sent her back to row # 23 , having # 9 empty.

I paid for row 10 extra. I am having really terrible experiences with not only first class but the extra room flights too. Kindly advise.

After I Checked in I was prompted by a menu that indicated the necessity to pay for seating selection. My screen did not indicate it was optional. It implied if I didn't pay for the seat now a seat would randomly be provided , not necessarily with the person you're traveling with.

So instead of paying for a random seat the airline assigned , I did select two seats and paid for it. I told my husband we had to choose and pay for our seats, He felt he needed to talk to a representative.

When we called the name of the person/Rep was Teresa. Teresa spoke with forked tongue meaning it sounded like double talk. The person then left my husband on hold for 30 minutes by Teresa. named Mary takes call, tells me what I read on website, only to say I could not be…

Your Reference number to this request: 1-28728943862. I filed a complaint on October 22, 2019and had no response, I had several response on the international flight from Miami fin air flight # 4028 . Before I booked the flight I called Fin air as well as checked with Fin air website and was told I am allowed a check baggage as well as hand baggage. Subsequently I found it is booked through American air lines and called you all and got conflicting information on the baggage information

Thanks

I checked in for my flight and asked for a window seat when I got to my gate. 09 for changing seats to the main cabin. I did not ask for main cabin or to be moved to a new section, I just asked if a window seat was available.

I was given seat 14A and that was it. 09 for this. I did not ask for anything different, just if a window was available. They should have informed me it would be a charge to move to main cabin and I would not have moved.

I would have taken whatever seat I got. I have always been able to just ask for a window seat and if it is available, then I take it without ever having been charged. I did not even know they moved me to a different part of the plane.

This is very disappointing and…

Had a flight from Columbia South Carolina to New Orleans we were delayed leaving CAE to Charlotte NC when we got to our Charlotte flight to New Orleans we sat in the terminal for 45 minutes then our airplane was changed and when we were allowed to plane we sat on the tarmac in the airplane for approximately one hour while the airplane was checked out.

Our flight was October 5th. We lost reservations and our itinerary was pushed back.

17th flight #3106 from Knoxville to dallas was delayed over 2 hrs. because of mechanical problems which caused me to miss my connection from dallas to reno I wasn't told where to go for rescheduled flight info. delay getting to reno I was never offered any kind of reimbursement or even a food voucher for the delays I flew with united in may and june of this year both flights had delays also and

they offered reimbursements and food vouchers without being ask I would really appreciate it if you would reimburse my credit card I used to pay for my 2 checked bags thank you and I hope you will do the right thing. Debra Moore

I am having trouble with poor customer service. I am going from Miami to London . Finnair Flight 4028 7:40pm Thu Nov 28 , 2019 Miami, FL (MIA) to London 9:15am Fri Nov 29 , 2019 London, United Kingdom (LHR) Terminal 3 Operated by: American Airlines Fin Air confirmation number V83s95.

I called Fin air was told they allow 1 checked baggage and 1 hand luggage. Please also refer to there website I found out just now it is operated by American air lines. I called AA thrice after a long wait was able to get my locator, SAZOZE, and was told I am allowed only one hand luggage.

Please note when I bought they told me to check with a carrier (fin air) and not American airlines. I accidently found out Fin Air was operated by American airlines. PLEASE ENSURE YOU COMPLY WITH FINAIR AND FAA POLICY…

my complaint is so long i really would appreciate a call from someone @ 718 845 7901 thank you

I came back from an American Airline Flight on Sunday night on October 6, 2019. One we arrived at DFW our luggage did not get to us untill 1 hour later. The plane landed at 12:00 midnight and our luggage was not taken off the plane until 1:00 am. The employees who were working that night said the issue was being handled then the employees came an made an announcement stating they were short in staff that was what cause the delay. I find that unacceptable that there were no baggage handler to work that flight. I was very disappointed and very frustrated that we had to wait for a hour to get luggage.

My locator number was IFINMT

Thank you Elizabeth Cano

I was on American Airlines flight 1741 Monday from Charleston to Charlotte to Fort Meyers and we could not land as your steward kept saying it’s not our fault maybe not but I was on your plane when it happened and it really put me in a big bind I had to figure out how to get from Tampa to fort Meyers where my car was and too put it lightly it was a nightmare l am also in the customer service industry I will end with fo the right thing for your customers

Thank you Lisa Lockhart

On October 1, 2019, I was returning to JAX from FAI (Record Locator BBKZYC) on Business trip, and in the SEA-ORD segment, the Service Agent at the gate did not allow me priority boarding. Being Platinum Advantage Card Member, in addition of Advantage member, I understand that one of the benefits is the priority boarding.

You can't imagine the shame that I get when everyone thought I was trying to take advantage of the boarding over rest of passengers. Again I introduced her to the benefits as A Platinum Card Member through my cell phone and message on Boarding pass, and she again replied that this was not her problem and

if I had any complaint I can call American, she commanded me to leave the line until I was called by a group. Since I use this Advantage platinum credit card, I've never…

My flight AA2031 was delayed from Charlotte to LaGuardia for several hours, then it was cancelled all together. After being in the airport for several hours. They provided a voucher for hotel stay and it was horrifying, how can you expect anyone to lay their head on a molded pillow, the room smelled of cigarette smoke and there was actually blood stains on the wall, it was the worse experience ever.

Not only did I miss a days work (School Teacher @ PS 238 ) But I was in constant fear because of all the activity outside my door.. I can't understand how you wouldn't inspect the lodgings that you sent your customers too.

I fly frequently and understand delays and cancellations occur, but there is no explanation to send passengers to a filthy unsafe establishment . I sincerely hope that you…

On September 5 2019 I book a fly to go to Miami Florida but I could made it so I canceled my fly the told me I was going to get my refund on 24hrs. allways making excuses now is been almost 3 weeks nothing happen how dare you take advantage of at senior ignore my request I spoke about 20 people or more or less when I mentioned my refund the told me they nothing they can due a bout re a lost almost $400,00 dollars I give to the guy but

the name Alonso he took my money he went to the kiosk got the prepaid card he never splendid to me anything but anyway I want my money back I can use to pay for the rent these month that you people even care what about cool blood take advantage of a senior like that that's no good god bless you so get my money back I wonder too how many people you took…

iam going to uploada pic of my selfe so ticket no#0017398257507 I YOU CAN CHECKmy poto bad and rude sorry about the pic.

Was scheduled to leave out of Little Rock on 09/21/19 on flight AA3656. Was delayed leaving out due to employees arguing and one employee walked away and threw his hand lilke take this job and shove it. When we finally got to board we were taxing out and had to go back to get more fuel since they were going to reroute us.

We were delayed because of your employees not due to bad weather or mechanic problems. We missed our flight in Chicago and had to take another flight making us getting into Minneapolis 4 hours late due to your employees. The flight attendants seemed confused as to what was going on when we boarded in Little Rock.

The ticket agent went running down when all this was going on with the ground crew. I feel as though you should compensate us for the inconvenience we were put…

AA obviously lives by the golden rule- you hold the gold and you rule! We as customers are “subject -Ed “ to your rude and disrespectful treatment. I flew from Seattle to Chicago on 9/21 on AA1317 and again onAA841 from Chicago to Boston on 9/22.

On both flights My seat was changed arbitrarily due to what was touted as an equipment change by your less than pleasant employees. I guess I don’t understand how that allows you to change my seat since the planes were the same 3 seats on either side of the aisle.

I was told that everyone got the same or better seats which, in my case, was definitely not true. I was relegated to a middle seat in a row with no window on 1317 even though Murray Gordon, my partner, is a GOLD MEMBER and paid on his credit card for more room seats which we did not…

my name valentina rusetskaya by mistake I cancel my flidht from calumbus ohio to cancun itinerary number7405470463391 with from America air 4420 to Philadelphia after from pnl. to cun. with amer. air 805 . ticket for valentina e0017240379896 for my hasband igor rustskiy num. ticket00172440379897.

78 send back for these tickets . agent bank told me what I will have these tickets back . I was sure what I have tickets when I came to airoport cmh 06/18 /2019 for my trip agent told what ours tickets canceled .

we paid for another flidht $650 my hasband and me were unhappy for us it was big money. we have low income . we save money for this trip for my hasband selebrate 80yers old it is too bad. what yours company , did t respond me and did t send my money back on my accunt in bank in February…

On August 22, 2019 I was traveling from Pensacola, Florida to Detroit to see my daughter and grandchildren. I arrived early for my flight and waited at the gate for them to call my group. I was literally 20 feet from the ticket counter/check-in counter when they started boarding.

I was in Group 9. I continued to wait for my group to be called and kept checking the monitor. The next thing I see is the gate is closed! I walk up to the counter and ask the two ladies working the ticket counter what is going on and they said, "we called final boarding".

I explained that I was standing right there, never heard last boarding call, group 9 was never posted on the monitor. The very rude lady said, "oh, well … people miss flights all the time". I could not believe it!

I was literally looking at…

I am disabled and I contacted American airlines prior to my flights to receive disabled assistance and I spoke to the disability coordinator they set up this service for me however that all changed when we got to the airport. I only received wheel chair assistance at the Sacramento airport.

My sister and I were harassed by security agent at the Philadelphia PA airport and caused us to miss our flight returning to California . I didn't receive wheel chair assistance on give out of six flights. Every flight was delayed.

This was the most horrible experience I have ever had. I filled out the complaint form online at American airlines and never got a response from them. Poor customer service. I think at this point I should contact a attorney regarding the ADA.

I would like to have both my…

My seat was so uncomfortable. Had no leg room. Had to walk off the airplane using stairs that were very steep, and I have a fractured left wrist. As i stood outside waiting for my carry on luggage, my checked in luggage fell from the airplane to the ground,(instead of coming down the conveyor belt like the rest of the luggage) denting my luggage.

I am not happy at all.

One September 1, 2019 we flew from LGA to PSP stopping at DFW. One of our checked bags was severely damaged. We want to put in a claim for the damaged baggage but we cannot find a place to do so on your website...please contact us ASAP so we can submit a claim for the damaged bag.

Estoy presentando una queja ya que después de haber llamado varias veces a la aerolínea para estar segura mi hija y yo de que podíamos llevar equipos electrónicos a cuba y haberme respondido que si dentro de mi maleta , a la hora de viajar me los sacaron de las cajas lis cuales llegaron todos rotos , esto sucedió el día 3 de agosto del 2019 tengo evidencias de lo sucedido , y mucha pérdida de mi dinero , lo considero un maltrato al cliente espero me respondan y me den una razón atentamente Lazara .

El día 3 de agosto de este año viaje a cuba con mi hija y después de haber llamado para preguntar si podia llevar equipos y decirme que si , dentro de mi equipaje a la hora de chequear me hicieron sacar todo de las cajas y todo llegó roto a cuba entre ellos 2 tv de 32 pulgadas , sáltenes eléctricos , lámparas recargables , bombillos , moledoras de especias y otras cosas más , es un abuso al cliente por tanto exijo me den una respuesta para nosotras es una humillación y abuso al cliente espero su respuesta atentamente Lazara .