American Airlines Complaints Continued... (Page 2)

427+ reviews added so far. Upset? Call American Airlines corporate: 817-863-1234
20

I sent a refund complaint 2 weeks ago and a formal complaint 1 week ago and no one has had the courtesy to call me back regarding this. I am extremely upset regarding the experience I had to endure being a handicapped person flying alone.

My name is Barbara-Ann Garaventa (910) 491-8782. The following is a response to the complaint letter 1 week ago.
Your Reference number to this request: 1-28162085175.

I would appreciate someone getting back to me regarding this matter.

20

I called AA customer service department about an issue. After finally getting to customer service through a dozen menu items, I hear a recording: "our office is closed, call back during business hours" and then hangs up on you. It was 8:30 CST and there is no mention of their business hours. Just think, this is the customer service department!.

100

i was left unatended by a counter person in the middel of the walk way.my wife had to push me halfway accross the airport her self. our gate was changed 5 times while we waited for a flight. we got home a day late because of it,,'and at our flight from mobile;al. we had to wait at the airport 17 hrs before we could get signed in ...if you want the whole story ;please call me at 610-554-6253 ken zemencsik.theres just to much to type for me.thank you.

20

I booked a flight with a connecting flight to my final destination. The first flight was fine but my connecting flight was delayed 7 times in 5.25 hrs and it left me in the airport overnight and no compensation was offered. My flight was supposed to leave at 8:24 pm and after 7 DELAYS I found myself at the airport at 1AM with a trip to Universal for that day ruined! So not only was I stressed out but my daughter had to pick me up at 3:45am and I lost more that $100.00 worth of my Universal Studios ticket because we did not get to go until late in the afternoon since we were so tired and were supposed to be driving to Orlando on Friday, but instead we had to get some sleep! This was only a short 3 day trip that I only got to enjoy two days with my daughter and only two days at Universal! They NEVER explained why … they just kept saying they were waiting for maintenance and then at 11pm they said they were calling in another crew? They once we boarded we had another 40 min worth of navigation technical delay??? REALLY ? I think you owe me a vacation or at least another flight? Debra Pimental / identityoperations@yahoo.com / AA# 1XC82W2 / 843-251-7864. I left a call back on a 800# and they just called but the press #1 when I was on the line didn't work so they disconnected. Great customer service?!

20

MY FLIGHT WAS DELAYED 11 HOURS, I MISSED TWO DAYS OF WORK. MY FLIGHT WAS SUPPOSED TO LEAVE LAX AT 2:05PM AND DID NOT LEAVE UNTIL 1:10 AM. WE DIDN'T GET HOME UNTIL 6AM THE NEXT DAY. NONE OF THE AA EMPLOYEES HAD NO REASONABLE EXPLANATION ON WHY THE TIME KEPT GETTING PUSHED BACK TIME AND TIME AGAIN THROUGH THE ENTIRE DAY AND NIGHT. THEY WOULD NOT GIVE ME A FOOD VOUCHER FOR THE EXTREMELY LONG WAIT. I SPENT $65 IN FOOD. I AM LOOKING FOR FINANCIAL COMPENSATION AND A FIRST CLASS TICKET TO A DESTINATION OF OUR CHOICE. MY NAME IS CHRISTOPHER PERRY AND MY FIANCE NINA HART. DAY OF TRAVEL WAS 2/18/2019 THRU 2/19/2019 FROM LOS ANGELES TO PHILADELPHIA, PA. MY FLIGHT NO# IS 744. MY PHONE NUMBER IS 3473958659 AND EMAIL IS CHRISTOPHERCEP@MSN.COM

20

My wife was scheduled out of MLI to ORD and then to ORF this morning on the 0608 flight. No crew arrived as they needed crew rest and did not call to tell the AA ticket counter until 6:00am. My wife then missed her connecting flight from ORD to ORF and was rebooked on a flight after noon that resulted in a 5 hr layover in ORD. Now her flight 3297 to ORF is delayed over an hour. This is utterly ridiculous. Instead of being in ORD for her work by early afternoon she now is scheduled to arrive after 10:00pm. You guys need to exercise much more - MUCH MORE - control over your feeder airlines. This is totally unacceptable and the worst part is it is more and more standard. The only airline I trust in the US is Delta. Good equipment, great people and they fly on time - anywhere. Get hot and get back to flying that can be counted on and trusted. I will never book with AA unless I have no other choice. What a compliment to and for you. Two huge thumbs down. I gave you the worst ranking available when I signed in.

20

Tuesday, February 5, 2019..American # 3103 Operated by Sky West Airlines..as American Eagle..PSP to Phoenix to Philadelphia

When we arrived at the airport, we were told by a tall white haired lady "supervisor", who said, we were two minutes late..and we would not be able to fly that day..We had bought 1st class tickets, for a "treat" and because of recent health issues I had....I believe it was the first time, we had bought 1st class seats..We were stunned..and said, we never had this issue before..as we fly at least 3 or more times from PSP to Philadelphia..each year..She told us, that the TSA did not have time to check our bag..and more over did not have any tickets available until Thursday..then she said.."People like you, really ruin my day.. I get people that do not know the new time frame for being at the airport..With no other options..my husband, stayed with the bags, as I ran for the plane..I fell in running and was helped by the TSA..who said, "Miss, you have plenty of time..you will make the plane..we have at least another 15 minutes before take-off..I asked if they could help get my husband on the plane but they were more interested in helping me, off the ground....Then I went to the gate, and a VERY nice 21 year old man, who had told everyone he was 21 that day..said, Oh, there must be mistake..I can help you..Well, he called..and got the same woman, who again identified herself as the "supervisor" and she was NOT changing her ruling..He apologized..again..and said, we have many people that come a few minutes late everyday..and we never stop them from getting on the plane..especially since they bought 1st class from Phoenix to Philadelphia..Then I walk to see, at least 40-50 bags not yet loaded on the plane..so when I get inside, I ask the stewardess, can she help me..since there seems to be plenty time for my husband to board..She said, absolutely..this is really bizarre..So she tries..and again. the supervisor tells her NO..Off we go to Phoenix..I am upset..but when I get to Phoenix, because of my inability to walk long distances, I reach out for a red jitney who takes me to where I should board the plane to Philadelphia..I asked this man, where would I go, if I had to complain..He said,well it is right across from your gate..it is our custom service..

I am greeted by a man who identifies himself as legally blind. He was kind..but could NOT read the information in front of him..Another custom service lady, who was seated next to him, came over to help him..when he asked her to read the small print..on a chart or something..He said, they gave me a big screen to help me do my job..but the printed material is too small for me to read..The woman, was less then enthusiastic to help him,,and I said to her.."You know, he is blind..could you not give him a little help so he can do his job ?? Since, I lost my sight briefly, due to a unexpected illness, I was annoyed at her lack of hello him.. She clearly was embarrassed...and returned to help him..With that, The blind man said, I am going to contact a supervisor..this is so wrong..and I want to make sure, you get some help..I was so concerned that with my walking issues and my husband who will be 80, and had a knee replacement, would not be able to catch the next flight that is always so tight, typically only 45 minutes between our landing and catching the next flight, I booked a later flight..to give us time to get to the next flight..with no issues..The supervisor came out in about 10-15 minutes and was MORE then KIND..She was stunned also by the actions of "the supervisor at the ticket counter, and said, PSP is such a small airport..what was she thinking..I do not know her name..but she was reassuring..had my husband cleared for another flight that day..and took special interest in getting him on board..as well..Although we have both had unexpected health issues, since Thanksgiving, I wanted to assure a nice flight for 1st class..and it turned into a nightmare..We are gold members of AA..We ONLY fly American..either PSP through Dallas to Philadelphia..OR..PSP through Phoenix to Philadelphia..We are totally disappointed in the ticket "supervisor" in Palm Springs..and the co worker of the blind man in Phoenix..I look forward to some adjustment on our tickets..since they were not able to give my husband a 1st class seat..as they did not have any more and we paid for 1st class.... The "supervisor at the PS ticket counter, should NOT be a ticket agent..and the blind man needs equipment he can use, to work and represent AA as it should be..I do believe AA should offer some sort of free 1st class tickets...and certainly give us the difference of cash for the 1st class ticket we paid for, but only used a coach ticket.. Sincerely, Carol Jelus.. 267-307-7410...pcjelus@aol.com

20

On January 31, 2019, we left Cleveland Ohio at 6:17 a.m. headed to Las Vegas. We had a short layover in Washington DC. Arrived 10 minutes early in Washington sat on the tarmac for 20 minutes because of a disabled plane got on the shuttle to one terminal had to take a second shuttle to a second terminal only to find our plane had already departed. Spoke with an American representative to find out that they wanted to send us back to Philadelphia PA to go to Vegas putting us on a flight to arrive in Vegas at 11:59 p.m. we ended up speaking with the second representative who did everything she could to get us to Vegas as soon as possible even speaking with the back office. She was able to get us on the flight to land in Vegas at 8:30 p.m. connecting through Dallas-Fort Worth. We ended up in the last row 36 of the plane after paying for seats in the front of the plane in our original flight. We used our advantage card to pay for the flight which was higher than any flight that we have ever purchased. One of the perks of our advantage card is to have priority boarding however we did not receive priority boarding we were in group 5. We ended up missing a rehearsal dinner and almost missed the wedding. We are extremely dissatisfied with American Airlines service and are contemplating closing our card and never flying American Airlines again. We ended up paying over $1000 even after using my husbands mileage for our two tickets.

20

I have no complaint regarding service during a flight. However, I attempted to book a flight from Columbia SC to Frankfurt Germany and use my accumulated air miles for an upgrade. I have roughly 187,000 miles which I have accumulated over a number of years. I communicated with a "gentleman" who indicated that he was the person with whom to speak regarding the booking of the flight. However, once I mentioned that I wanted to use air miles for an upgrade to business class (I have every intention of purchasing the ticket) and how many miles I have accumulated, matters became very strange and I have been getting a run-around without accomplishing anything at all. If you could be of assistance, I would very much appreciate it. Thank you.

20

On January 26th at 6:30 am, we were scheduled to fly from Milwaukee, Wi. to Chicago to Aruba.
On January 26th at 12:00 midnight, we received a automated phone call informing us we would be flying from Milwaukee, Wi to Charlotte NC to Aruba.
On January 26th after boarding our flight to Charlotte the plane experienced mechanical problems. we were returned to the terminal and taken off the plane.
on January 26th we were rerouted from Milwaukee to Dallas to Aruba. We asked about our luggage and were told no problem, our luggage would be with us to Aruba.
On arriving in Aruba 4 hours later than planned our luggage was still in Milwaukee. We were told it would arrive January 27 at 4:00 pm. It arrived at 5:30pm.
The results of this confusion is that we lost 2 days of our vacation.
January 26th we found our car rental was closed. We spent $31.00 on a cab to the resort.
January 27 we called the car rental and were told they gave away our car but would have one for us on January 28 at 2:00 pm
January 27 was spent in winter clothes in Aruba looking to purchase swimming suits and shorts and shirts(no swimming, no walking just stayed in our air conditioned room when not shopping for clothes within walking distance of our resort.We spent $248.00 on clothes we didn't need or want.
January 28 we missed our scheduled excursion because we were busy picking up the car we were too late to pick up on January 26. We spent $ 45.00 for a cab to get to the car rental place.
January 28 2:30 pm our expensive vacation begins 2 days late.

Now I understand scheduling and mechanical difficulties. I certainly would not want to fly in a plane with issues. My issue is with the logistics of losing luggage for 24 hours and the inconvenience and expense of losing luggage and missing prearranged plans. At the very least I expect to be reimbursed for my added expenses, just as other airlines policies. Southwest airlines lost the luggage of a woman at the resort, they reimbursed her 100%for clothes and necessities. Are you willing to step up and make things right?

Nancy Arnold
3048 Nagawicka Ave.
Delafield, Wi 53018
262-719-5382

40

On January 15, 2019, I flew American Airlines Flight #660 to Phoenix Az. from Philadelphia International Airport the flight was wonderful I was excited about reaching my Mothers home in Tucson Az. for Her 70th Birthday our connecting flight was to depart at 7:53 pm which would have gotten us there at 8:39 pm but instead the connecting flight was delayed then the flight was changed as well as the gate number this flight didn't
board until 8:30 pm which landed in Tucson around 9:15 pm this caused us to miss our dinner reservations, secondly my luggage was put on a separate flight from the one that I was on this flight was not due in until Wednesday, January 16, 2019, at 11:00 am this created a major problem for my fiance` and myself. My asthma medication was in my luggage I am on maintenance medication I need to use my inhaler twice a day
so that I can manage my asthma symptom this was very unnerving also my fiance` and I had to purchase toiletries and sleep ware for the night.
I really enjoy flying American Airlines but with this being the second incident in a years time the inconvenience is very disturbing, please rectify the situation and keep me as a loyal American Airline Advantage Member.

Sincerely
Leander C. Berry Sr.
(267)235-2407
damourberry05@yahoo.com.

20

My name is Felix Alicea. I am an active duty and I am submitting a complaint on one of the your employees at the San Antonio Airport agent counter this morning at 0315 am, 2 February 2019. I was trying to bring my hockey stick on board with me when the agent told me that I could not bring that on the aircraft (Flight AA1052). I informed the agent that TSA regulations told me that I could bring this on the plane. The agent told me that I could not bring that on the plane. I went to one of the TSA agents that told me that I can check the item and that they could check it on the plane. The TSA agent showed me the regulation and stated that the agent should have provided courteous service and should have never acted in a way especially if you showed him that you're active duty.

Also, when checking the item, I did not receive any polite service from the 5'6 Hispanic agent, black hair, glasses that when I asked her how to check the item, she was very rude in her attitude with me and did not want to assist me with the checking until I informed her that I need assistance.

After getting my baggage checked, my stick of item was lost at the time when I connected with another flight from Charlotte to Richmond, VA (AA 248). The baggage clerk informed me that it was on another flight that would come later in the airport. She listed to me and said it was wrong how the agents in San Antonio acted. I can believe that these people don't provide customer service and their attitude seemed to be inappropriate toward active duty service members. I frequently fly American Airlines and I felt very bothered by the conduct of these agents. I will inform the military about the attitude of your employees at this station and that they take their personal actions towards people. I am very disatisfied by their attitude and conduct. I believe that my baggage did get screwed up (RICAA0002736084) and that I believe that these agents did this action against me. I am very disatified by this service especially as an active duty service member and a constant user of your airlines. Either the personnel have attitude problems with certain people of race, or just don't like active duty service members.

20

Tried to check in 48 hours to try and book seats. Could not. Got through this morning and checked in and were given assigned seats. Was disappointed about the seating arrangements. My husband and I always sit together do not like the fact I am travelling 4 hrs and hes on one end of the plane and I on the other. Other airlines at least designate seats for you (and they are economy) together. You think, which I am sure the other airlines do, that if you are under the recorder location YUAGCF that they know you are travelling together that they would seat you together? Disappointed and also other airlines do have check bag that you can do online. You do not. And was using economy for the other airlines too. If you are going to use that excuse. Seating should be looked at if you are assigning. Should not be a penalty if you do not have the AAdvantage card? tks Faye Zayonc

20

My name is Alexis Alvarez I am very upset and annoyed with American Airlines , on January 27 on flight 310 from Miami to Cuba, my wife grandmother traveled, she is 92 years old so we always ask for a wheelchair , the chair service in Miami was delayed an hour and when she arrived in Cuba they made her walk from the plane until she left by the exit door, she never received the chair service in Cuba, that lady needed medical attention when she left from the airport because to have high blood pressure ,joint pains and severe headache , that is irresponsibility of the airline since she is a very old person and that service is requested for her medical problems , the airline has to take responsible for the health of that old woman

20

My wife and I booked a flight with united to Kalamazoo and got there ok , then we was to fly out Monday Jan.28 and it was canceled then canceled again so they booked us with American airlines for Jan.29 and we got to the airport and checked our bags in then and hr and 1/2 we were told our flight was canceled again then they put us again on a flight for Jan. 30 and it was canceled when we got to the airport so I asked them do they have anything out of Detroit so they got us on a flight that day how ever it took 6 trips to the airport and a long trip to Detroit and two more days to pay for my car at the airport in ONT. CA. and all these cancellations I never got a notice on my phone and I did checked on the computer for up dates before I left so I feel you all dropped the ball on this trip for we do travel a lot and hope communications get better with the customers . code=WLWSQL

100

I (Sharon Linville) booked a flight through Expedia from Springfield,MO to Medellin, Colombia on November 19, 2018 ticket #0457223862503, to be with our daughter, who had been diagnosed with Stage 3 breast cancer, and was in Medellin alone. Due to a delay in my husband's passport I called the airline reservations direct and he was booked on same flight Eticket LA045-72696142 32-33. This flight was perfect!!! After arriving in Medellin, during routine heart tests for giving chemotherapy our daughter was diagnosed in heart failure and needed open heart surgery. All medical procedures required payment up front and she had no insurance. We had money for chemo treatment, but then had to spend it for her open heart surgery. After heart surgery was completed and our granddaughter came from U.S. to be with her, we started trying on Dec. 12 to book flight back to Springfield, MO to sell our truck and camper to provide funds for her to start chemo a month or six weeks after heart surgery. We had so much difficulty trying to change our return flight, we had another daughter in the U.S. call american airlines for assistance. They told her that change would need to be made with Latam Airlines in Medellin as that is where return flight would originate from. She tried talking with Latam several times and I emailed with them several times, but by Dec. 15, we could not received anything from anyone. Finally, my daughter in states contacted my husband's booking agent, Ivy Thomas, and she booked us on flight on Dec. 18,th, flight AA924 to Miami AA2700 to Charlotte, AA3868 to Springfield,mO and told it had to be confirmed immediately to get the flight, which my daughter did because she could not reach us in Medellin.

Our ticket prices were Sharon 1037.83 (including a 8.40 booking fee and 63.00 flight protection plan.) Larry 1089.53 plus 209.35 agent fee.
RETURN FLIGHT was 945.76 plus 526.50 plus 325.50. We felt we were taken advantage of on our return flight as we could have booked a one-way flight from Medellin to Springield, MO for $510.00 for each of us on that same date. If you need further information, please advise. If you can assist us in reimbursing us in some manner, we would appreciate it. We felt American Airlines did very little to help us economically change the return flight
Sharon Linville 417 848-4091.

20

I was on a return flight on Thursday 24,2019 out of Cleveland, Ohio flight AA5358. While in the boarding area before the flight, two service men with their dogs entered the area and sat. I thanked them both for their service to our country. They were members of SOWW from Myrtle Beach, South Carolina. The military dogs were well behaved.

When boarding started you could tell there was an issue, two others passengers and I were very aware of some confrontation going on. One soldier was refused boarding. So as follows:

1. military with dogs who fought for our country.
2. empty seats on the plane
3. one passenger gave up her first class seat for one of these men.
4. female attended made it clear she was afraid of the dogs
5. one soldier was left behind
6. pilot tried to get the other soldier on the flight and gatekeeper said no.
7. read about gatekeepers and not sure how it applied.
8. I want to know how an airline can refuse a military personal a seat that they had tickets for.
9. I am looking for an answer .

Sincerely
Maryann McNeish

mpetell@yahoo.com

20

Dear/sir/Madam,
My name is Chinnu vazha Joseph. I am writing this e-mail because I had a bad experience from American air line on 1/23/19. I am supposed to travel from JFK to BFL via Phoenix and Upon arrival in JFK I came to know that the flight AA 1587 will be departing late and I may not be able to get my connection flight from phoenix to Bakersfield (AA3010).Then I approached the enquiry and they said I can only travel from Phoenix to Bakersfield on 1/24/19 @1056 and I have to wait at Phoenix airport from 2115 till 1056(1/24/19). Then I asked whether I will be able to get a hotel room the clerk said ,no you have to get your on. I am a 62 years old lady with h/o diabetes on insulin, how can I sit at the airport Almost 14hrs?. The clerk issued a boarding pass for Bakersfield from Phoenix (AA5846) for 1/24/19 @1056 without answering anything. Then I approached another clerk and asked Is there any alternative way I can go home. Then she said one available for LAX and my two already checked baggage will go to Bakersfield and will reach on 1/24/19. Also she issued boarding pass from JFK to LAX (AA 302). I traveled from JFK to LAX and from LAX to Bakersfield I took a taxi and spend almost $75 and a 2hrs and 30minutes.Now again I went to Bakersfield airport on 1/24/19 two times to get my baggage and they said it is in LAX . I requested the staff to get my baggage from LAX to Bakersfield and she said she will try and it may get by tonight or may be Tomorrow. I am still waiting to get my baggage.

Now my concern is why I have to go through all these hassle?. What compensation are you going to give me for these suffering?. I truly think I have to get a complementary ticket From BFL to JFK to use anytime this year by AA . I am patiently waiting for your reply and my 2 piece baggage which i paid and checked in from JFK.

Sincerely,
Chinnu Joseph

20

My recent flight on Wed. Jan9th Nonstop from Mia to EGE my luggage was misplaced and didn't make the flight.Myself and 4 other friends were on a 3 day ski trip. We filled out all the necessary forms and explained to the agent that it was imperative that we get the luggage the same day because all of our ski needs were in that specific luggage. When we called to see why our luggage didn't make it the used the excuse that it was related to weight, fuel and head winds. The truth is that it was a half full nonstop flight that we checked in over 11/2 hrs in advance. We found at least 4 flights that could have easily gotten our luggage to us the same day but instead was delivered on the next day nonstop out of Miami. we didn't get our luggage until 12:30 and by the time we drove back to Vail and got our skiis we missed out on the entire day of skiing. I feel this whole situation was handled with neglect when it could have been handled much more efficiently. Your agents we spoke to were even embarassed by some of their answers that were read off a standard reply. I have been a advantage member for many years and this is the first example of total incompetence that I have experienced. This is the first such complaint that I have ever reported but the handling of the whole situation was extremely frustrating. I am anxiously waiting for a response!!!

20

I was on Flight 5880, flying First Class from Houston, Texas to Ontario, California, via Dallas/Fort Worth. My request for a wheelchair was on my flight reservations. When we got to Dallas/Fort Worth, I was detained on the airplane for about 1/2 hour waiting for a wheelchair. The crew made numerous callas as they had to remain on the aircraft until I was off, as you know.

When the wheelchair finally arrived, he took me into the terminal and that is where we stopped while he was trying to get someone to take me to Gate 26C. Finally they put me on a cart and the guy took me to the down to an elevator away from where we should have been going. Anyway, he stopped at the elevator and said follow me. I said I need a wheelchair. He said oh sit there and left. A woman came who obviously knew what was happening as she said I will see what I can do. I must have sat there for about 15 minutes and finally someone took me to the train and knew where we were to go. I was the last person to board my flight and almost missed it.

I must say this was the first flight I had made first class and the first trip down from Ontario was great, but the return flight was terrible. I was treated better on an economy class flight. I am 83 years old and this was my first, first class flight. I am really disappointed with American Airlines.My number is 951-410-5248, in case you would like to respond.

20

I am medical doctor and an American Air lines frequent flyer on international routes particularly to India. i buy frequent flyer miles often.More recently I am having difficulty booking international Bussiness class or first class. When I want to book First class, the only choice I have is British Airways who charges >$560 above the 115,000 miles given each way for first class, this also I rarely get direct flights from DFW, they route it through different airports that too only one segment in First class ans the segment from london to Hyderabad only Bussiness class ,but takes full first class miles.

WhenI book on Qatar First class I never got first class availability, only bussiness class, rarely do I get a direct flight to doha from DFW. It is usually routed through other airports.
You encourage flyers in buying frequent flyer miles, but provide no availability of direct flights on international routes and poor availability of first class for the full journey. Are you going to provide some answers to this problem? Without answers to the problem I am afraid that you will loose some of the loyal frequent flyers like myself. Thank you for listening and hope you will rectify the problem soon.
S. Prasad,

20

On December 3 I used 25,000 of my AAdvantage air miles to book a December flight from Akron-Canton to Orlando four our 3-month winter stay in The Villages, Florida. Record locator: ZWADDI.

On December 28 I was informed by my surgeon that I would require abdominal surgery to repair an aneurism that had a 50% chance of bursting within the year.

Being considerate I immediately canceled the flight so that American could sell the seats to someone else.
When I asked the American Airlines representative by phone to have my 25,000 air miles restored to me, he demanded that I pay $180 to buy back MY air miles that I did not use. I refused.

I sent a letter to Doug Parker, American Airlines CEO, in Fort Worth, Texas. I did not get even the courtesy of a reply.

Department of Transportation requires that American Airlines responses to my complaint. I'm waiting.

And then I have to decide whether I want to switch my Master Card from AAdvantage to another, friendlier airline.

American Airlines did not lose money if it filled my seat. Yet it wants me to pay $180 to buy back my own miles. My thousands of dollars of AAdvantage credit card purchased have benefitted American Airlines. Why punish me for being put under a surgeon's knife tomorrow?

20

I was caught in the mess on Dec 26 to and from Yuma Arizona. I realize the weather played a big part but I paid for assistance which I never received. I paid for seat assignment
which I only received twice and had to pay an additional $30 for seat assignment on my return trip. I also had to pay for a trip to New Orlenes where I could finally get a return trip to Yuma. I paid for assistance on the flight which I never received any more assistance than any other senior, which was an occasional wheel chair. I paid for baggage protection which upon arriving finally I found my bag contents were sopping wet. when I could not get out of Dallas FW I was 4 days where I had to purchase clothes for 4 days and make calls to obtain my extra medicine for the additional days. I have to admit that I thought I had purchased all the protection that a 83 year old would need to protect me on this trip. My PNR is OUIUW. Thank you for looking into this matter. Arlys McDonald.

20

I requested a wheel chair on round trip from virginia to lax, there was no wheel chair when I checked in at roanoke virginia airport an when I arrived at lax there was none there to go to baggage claims which was a long walk. the returned flight was good until landing at roanoke airport around 11:30 pm then no one was there again. I'm a partial disable veteran an have a hard time walking long distances an stairs. just to let you know what happened an the last time I flew with american air the same thing happened again.

20

My family was traveling to Madrid, Spain from Philadelphia, Pa on 12/21/18 Fight 740.We got to the airport at least 3 hours ahead of schedule.The TSA agent told us to put our 8oz Philosophy skin cleaner in our checked baggage.My husband went back to the check in area which was not busy.He walked right up to the counter.The airline personal refused to put the item in 1 of our 3 checked baggage.My daughter has very sensitive skin and needed this item and it was a Christmas present. We spent over $3000 for these tickets.The item was $35.00.American Airlines should reimburse this cost.
I hope to hear a response from American Airlines.The video on our flight stressed how American airlines wants to be "great".This small request would remind us to use American Airlines on our next trip to Spain.

20

Flight from CLT io SB In Dec 28 2018. AA 2923/28. My wife and me were completely overlooked by 2 attendees for drink and snack for 2 seats on row 10 when they were served. I raised my hand and yelled but to no avail. Everyone else was served beverage and snack. Very poor service by the woman and man. Especially by the woman who from the back with a cart. We were completely ignored. BAD!!! Also Aviator customer. Should get a Gift Card. Reply please. Craig and Mary Gober

20

Flight 1064 Dec 26, 2018. Flight was to due to depart from San Diego at 10:51 am. Flight left at approximately 12:00 noon for Dallas. Nearly an
hour late. Pilot stated, "no problem he would make up the time." We entered Dallas airspace at approximately 4:00pm ,pretty much on schedule. But, Dallas was busy and the pilot indicated he would "hover". His hovering burnt too much fuel and he announced that he would fly to Shreveport, La. to refuel. After a delay, Shreveport gave permission to land. Time now, about 5:00 p.m. Problems, now escalate. Not able to refuel because no ladder tall enough to reach fuel port. Sat for hours. No food was handed out, none was offered for purchase during flight, just some old pretzels. Now about, 8:30 pm. Being a diabetic, I ask for some OJ. Reluctantly, I was given about an ounce. Now, an announcement was made, we would be staying in Shreveport overnight. They did not have a stairway tall enough to reach doorway to unload the passengers (approx 191). It has now been about 4.5 hrs on the tarmac, total of 8.5 on plane. No drinks, no food, paper towels and toilet paper depleted. Another 45 minutes goes by before a stairway appears. Passengers are told that they would have to step down a foot to reach the gangplank. Before disembarking a bus would have to be found to transport passengers 30 at a time. When finished we were 6 hrs on tarmac, 10 hrs on plane. It was now sheets of rain an severe lightning as we disembarked. No one met us to tell us where to stay. Word passed, we were on our own. No reimbursement. Be back at 8:30 am tomorrow. The next morning at 11:00a.m. we were told they were looking for the crew. They showed up at noon laughing and carrying pizzas' for themselves. Wish I had taken a picture. What an optic! If someone held fell down that gangplank with the sheets of rain and lightning it would have been quite a lawsuit. As of 12/31/18, my wife is still sick in bed. She has missed 3 days of work as a Registered Nurse, been to doctors, on antibiotics. We in addition, have bills for lodging, food and transportation. Their decisions were not well formed. If they say the weather
was bad, it only became bad after spending 4 hours on the tarmac. Their were other airports that would have been in their purview, or better suited
for the aircraft /airport.
Bob & Chris Draft
4523 W. Lawnview Dr.
Pgh. Pa. 15227
412-885-4337

Hotel $98
Work 840 24 hrs @35 hr.
Food 54
Trsp 19

Itemized costs as listed above.

20

I took my daughter, Veronica Tovar (disabled) and her daughter April Ambriz, to the airport yesterday at about 11:00 am. We checked in at Customer Service because she was going to need a wc and assistance. The attendant was very helpful and called for wheelchair assistance for my daughter. We waited about 45 min. Which, I didn't mind being that the airport was pretty busy. We finally got the wheelchair and our escort. He was a very nice gentleman by the name of Mr. Dhairya Mistry. He proceeded to escort her to the security check. Then, that's when the problem began, we approached the conveyor belt and he told us to remove our items and place them on the bins. Then all of a sudden out of nowhere this one TSA by the name of "Ray" came over and told us not to be grabbing the bins. I told her we were instructed by the escort to do so. She, then told me well he shouldn't be grabbing bins when there are a lot more up ahead. I didn't know what she meant by that. Then another TSA told her that the line was open and he could proceed. She, then replied I don't care he shouldn't have grabbed the bins, I'm not done yet. So, then Mr. Mistry apologized to us for her tone of voice with us and misrepresentation of good customer service. So, we went on and I decided to stay with them at the terminal until she boarded. I wanted to make sure they didn't encounter any more problems. After they boarded I left to the parking lot and on my way out the parking lot, I realized the ticket must have fallen out of my pocket when I placed my jacket on the conveyor belt because we weren't allowed to get a bin and place it in. So, I approached the ticket gate at about 1:30 and, I apologized for losing my ticket. The attendant said to me "you lost your ticket?" and, I explained to her what might have happened to my ticket, I told her the time that I arrived there was no need for me to lie. She told me that I'd have to pay from 9 am up until the time, I left and so, I said ok how much. She then said id have to pay 40.00 and, I was so upset because I didn't mind paying up until I left the airport which was reasonable considering I lost my ticket. Then again parking was 2$ for every hr. I was parking in the hourly garage. I wouldn't have stayed so long if it hadn't been for the rude customer service of the TSA. My daughter has a special impairment which makes it hard for her to communicate well. This was her second time flying AA and, she told me she wasn't very happy with how we were treated.

40

AA155409-Due to inclement weather my flight was cancelled 12-26 and rebook 12-27 for arrival at JFK instead of LGA. I inquired about my luggage and was told it would arrive with me, it did but not at the same airport, therefore my 1 piece of luggage did not arrive with me at JFK. I filled out the delivery on line. When I did not hear from anyone I called on hold for 2.5 hours. After completing the necessary info I mentioned my meds were in the suite case. Email stated luggage would be delivered by 4 PM. Luggged delivered at 7:30. 20 mile from LGA to 10469.

IT SEEMS LIKE NO ONE CARES. AMERICAN AIRLINES IS JUST TOO BIG A CORPORATION FOR MEDIOCRE SERVICES.

Upset and disappointed . Sandra Y Peters

20

My wife and I were scheduled for a Direct flight to Buffalo, NY on Wednesday December 26, 2018.
Our record locator number was HOCVYG.

Our flight number was AA 502 scheduled to leave DFW at 8:30 PM.
This Flight had two schedule time changes, and then, was cancelled due to extreme Thunder/Lightening and very heavy rain.

Upon cancellation we were auto rebooked on a non direct flight for the next day which due to personal reasons was unacceptable.

After cancelling our flight, we were told we could retrieve our one checked bag at the the baggage claim carousel,
when we got there we were told to go back up to the ticket counter and enter a delayed baggage claim. At this point the agent told us
we could pick the bag up the next day or wait up to two hours at claim area D30 and our bag would be brought to us via the carousel.
We chose to wait the two hours because we live about 40 miles from the airport. After waiting for two hours i went to the baggage service
representative and gave him our information. He then issued a "DELAYED BAGGAGE RECEIPT" and told us no luggage would be retrieved that evening. When I asked him how long before we would receive bag, his answer was it will get there, when it gets there! By this time it was between 11:00 and 11:30 pm. We then had to hire a "LYFT" driver at the expense of $82.50 to get us home.

On Thursday we contacted the luggage claim people, the bag was not located and they had no idea of it's delivery time. It is now Saturday December 29, 2018 and after calling today to check the status we were told it was still at DFW in claim area C31. We still do not have our luggage and, realize there were many flight cancellations on the 26th, but our bag never left the baggage area for gate D37 and no one can still give us a time as to when our luggage will be found and delivered to our home.
We feel this was very poor customer service communications. We are reaching out to you to try to retrieve this luggage as soon as posssible.
Our "Delayed Baggage Receipt" file number is DFWAA03667576.

We can be contacted by either phone or e-mail. Cell Phone # 972-742-9915; Home: 972-530-0729; E-mail: bcs0049@msn.com

We thank you for any assistance you can give us in locating and getting our luggage back to us.

Sincerely, Fred and Linda Fagyas

40

First of all we have always had great experience with AA, always use them and have had the best prices. We took a trip to North Carolina to stay with the grand kids for Christmas vacation. We left Chicago on December 21 Flight 1668 PNR Code XEKFEZ. When we arrived at Charlotte airport one of our pieces of luggage didn't arrive. Went to customer service to file a missing luggage and she said it was delayed and will be on the next flight. So we waited and it wasn't. To make a long story short it arrived at our hotel about 4am.
Now returning from Charlotte to Chicago on December 27 flight 1821 XEKFEZ, my wife is 73 and needs a wheelchair and we had to wait for over an hour for a wheelchair to arrive. Good thing we got there early. So, we got on the plane and sat there for over an hour to be told they didn't have a front end crew to fly the plane and we had to deplane and wait in the terminal. Our flight was at 1:05 and after several delays the lady at the counter said the pilot should be there at 5:30. At 5:30 we were notified the flight was cancelled and we had to book another flight at customer service counter. The line at the customer service counter was a block long, literally. So we waited in line for about 30 minutes and I received an Email that they had booked us on a flight leaving at 5:45 at gate B16 and we were at B08, just to remind you my wife needs a wheel chair, but we had to walk because there were no wheel chairs around. The new flight number out of B16 was 2488 that was suppose to leave at 5:45, well it finally left at 7:45. I mentioned to the flight attendant that we had changed planes and that my wife would need a wheel chair at Ohara. We got there and no wheel chair. We had to wait about 30 minutes while the counter person had to request a wheelchair. So we finally got to Chicago at 9:00. What a long day.

20

While traveling with my daughter Tamieya Coffey on 12-20-2018 from Moline, Illinois to Dallas where she caught a connected flight to Tucson, Arizona while I caught my connected flight to Sacramento, Ca we both received each others baggage instead of our own. While American Air Lines did get her bag to her the next day they never were able to get my bag to me. By the second day I had to drive 100 miles each way to receive my baggage. I had to pay $30.00 per bag for this service for a total of $60 plus gas, parking and time off from work!

20

I had a round trip ticket from Bermuda to Miami then I received information which made me have to go to my senior parents in Orlando which I had to purchase another ticket for as well as pay to change my return date from Miami. When returning from Orlando, I had offered to bring back bags for my parents which would make their return less stressful. I had to pay $420.00 for 4 bags and then had to collect them in Miami and recheck them for another $420.00. I found this to be absolute robbery. $840.00 just for luggage to be transported back to Bermuda??? I could have bought 3 tickets for that price and to think that it was because I had to go to my senior parents before travelling back and assisted them with thier bags ALL on the same airlines. I always travel on AA and am a rewards member but this has left a very sore taste in my mouth. Where exactly is the customer service??? I could halfway agree with paying the $420.00 once BUT TWICE?? That’s just ridiculous. My travel dates were Nov 29-Dec 12th (original return was Dec 6th)2018, Bermuda to Miami round trip then Dec 6th -12th round trip from Miami to Orlando.
Can someone explain this exorbitant charge? Record locators EQHNLI AND JHUQEQ

20

My flight back to KCI was a total disaster ON Dec 6 my flight at GRK Killeen Airport at 6:32pm was cancelled due to maintenance so that meant I would not connect to my 8:50 flight to MCI kansas city ks...this put a hardship on me...I had to catch an 8:00 clock flight to Dallas Tx then spend the night in the Airport in order to catch a 7:20am flight to MCI....This hardship I suffered was an extra day cost on my economy parking and a missed doctor appoint at 8:30am at the VA hospital and no rest all night....I would like to be compensated with a voucher for a round trip in order for me to ever use this airline again and this was my first experience with this airline

20

I went from KCI to Killeen TX... on Dec. 5 flight 1098 to DFW the flight was good but the gate said B22 when it was actually B46 I was the last one to get to plane, nearly missed it but ok upon getting off bags was lost but found....it was the return that was a disaster...flight from killeen to flight 3545 at 6:32 never left the ground due to maintenance problems....well that through my whole schedule off for friday the 7th....first I had to sleep in airport in order to catch a flight out that morning to get to my final destination and had to pay for a extra day in economy parking....I would like some type of compensation for my inconvenience, stress no rest from your maintenance problems with your aircraft please..thank you!!!

20

I’m at Gate B7 in the Charlotte Douglas airport and a woman by the name of Shayone is working. She has not only been very rude to me but other costumers behind me in line. Working in the service industry myself I understand that people have bad days but traveling is stressful enough, so when asking for help seems to be a burden for those who’s job it is to help it’s unsettling. Thank you for reading, hopefully the issue is resolved for the next guest she encounters.

20

We were on our 15 year anniversary and splurged for first class seats. On our return home flight connection we got to the gate still before other passengers to be told our seats had been given to someone else. How does that even happen. They said that they rescheduled us on another flight over 12 hours later but there was still room on the flight in coach so we still got on the flight. The workers at the desk said that we needed to contact American Airlines when we got home because they said we would get a refund.
After many attempts from my wife we still don't have this resolved one month later. Pretty crazy that they give people free flights, hotels and money to opt out of an overbooked flights, but when they give your seats away they don't want to refund you

20

I have been flying from Charlotte to Shreveport La. for the last 7 month and when I take the 8pm flight. I have been delayed numerous times. The last trip on 11-15-18 was delayed over 3 hours, this put me home at 1am. Also on return flight at 6:51am they ran out of coffee. I was sitting in 1A. Due to I am 6'5" tall I continually have to have my seat changed so my knees are not in the back of the person in the seat in front of me. I do fly this flight every 2 to 3 weeks.

20

Record Locator: IBZZWH
Gate At LAX :
Flight AA2459
Treated EXTREMELY RUDE & DISRESPECTFUL by first employee to arrive working flight gate.
Humiliated and embarrassed.
Please call me to discuss this issue.

Sheila Locketz
612-747-5707

20

Upon arriving Paris on flight a44 on October14 our plane could not arrive at a gate ,instead the plane landed in the middle of CDG airport,and because i needed a wheelchair i and several other passengers with disabilities i had to wait over 1 hour before anyone came to pick me up. Therefore i missed a car service that could not wait that long and my wife and i had to pay for another service.after missing the original driver. Your pilot on this flight suggested that i contact you for this awful service!The pilot himself was also frustrated by the lack of anyone caring about us instead we had to wait on the windy field. I feel that American Airlines owes us the additional cost 95.00 . In addition ,no one in your firm cared about us. I am an an advantage Gold member U6n2040. I hope that in the future if we fly International and use your firm things will be better. Frank Pilmar

20

On my connecting flight from Cancun to Buffalo, we had to connect at the Charlotte, NC airport.

I would like you to be aware of a horrific incident that happened at Gate 15 C, waiting for our flight No.AA 703 to Buffalo, NY.

My friend and I went to Cancun to celebrate my 70th birthday.

All airport personnel were terrific. We were both in wheelchairs that had to be pushed because of the bar behind us. Since it was after 6:30 p.m. and our flight to Buffalo didn't leave till 9:35 p.m., we decided to have the airport personnel push us to Gate 15C. It was crowded with people leaving going to I think Springfield, etc.

Upon arrival at gate 15C, the wheelchair agents asked the Gate Agent where to put us. He instructed them to put us at the farthest end of the first row. After the congestion settled, my travel companion went up to ask that if the plane to Buffalo was not full could they change our seats closer to the front because we were originally back in row 25.

As the time was getting near boarding time, I tried to get the Gate Agent or his assistant's attention to no avail. I therefore got out of my wheelchair, took my cane and hobbled up to the Gate Agent's desk. I asked him if wheelchair travelers would go on first, as on all the other flights we took. He assured me that would happen.

Nancy Van Wie, my traveling companion, and I were watching all the rows board and we still sat there. Finally, I was able to get the assistant's attention. She came over and claimed that they didn't see us. I asked if we were invisible. She finally called to airport workers to wheel us to the gate desk. Upon arriving there, I calmly said to the Gate Agent, "did you forget about us?" He became very nasty and said, "don't you give me no attitude". I again calmly said "well it seems that you treat the handicapped and disabled differently than the young pretty girls". I then asked him for his name. He became enraged, turned is ID tag around and said "I'm not giving you my name". He became more enraged, yelled that he was only human, tore up my boarding pass and stormed off mummbling something under this breath.

The two wheelchair aids were horrified and apologized for his nasty, rude behavior and said no one should be spoken to like that. Nancy and myself felt so humiliated and embarrassed as there were many new people waiting for the next plane at that gate. I do not know his name, but I believe he may have been Pureto Rican with a bald shaved head for identification purposes..

The rest of our flight was great.

All I can say is that this incident is a bad way to remember my 70th birthday.

Hoping to hear from you soon and to avoid someone else having to suffer and endure the same humiliation as we did..

20

I purchase a one way ticket for me and my husband from vieux-fort st.lucia to las vegas nv for December 31 st leaving st.lucia at 7:57 am arriving las vegas at 12:26am then I call and spoke with a live person asking to change my time of departing from 7:57 am to 4:41pm instead the lady who help me made a big mistake by changing my flt to December 13 did not notice that until later the next day due to the error I develop panic attack right there and then ,cause me to get to work due to me being on the phone trying to resolve aa staff errors .Getting to work I could not focus because my mind was on what also happen so that spoil my day with a headache,so because of what aa put me through even if it was corrected i woul like part of a refund back

40

On Tuesday October 23, 2018 my wife and I were flying to Budapest, under record locator GXOIWJ. We boarded Fl. 96 in Philadelphia at 6:20 pm. The plane experienced mechanical problems and we ultimately had to deplaned. This whole process was handled poorly. We were promised sandwiches but only received snacks. We were kept at the gate waiting from the 6:20 pm time until around 1:00 am before the flight was concealed. We were provided hotel rooms for the night and the flight was rescheduled for the next day. We were later emailed a 4:20 or 4:30 pm time for the flight.

Next morning we attempted to get boarding passes but no one knew of the rescheduled flight. We were booked on the next 6:20 pm flight. And not in the ungraded economy sits we had. I knew this was not right and after searching found an experienced American person at the help desk who with much difficulty found our rescheduled flight and gate. I also had paid several times for our upgraded sits. I believe these have been removed from my credit card. This whole process seemed unnecessary, time consuming, anxiety producing especially for my wife who has some mobility problems. We had to walk around the airport looking for the help desk. It also causes us to miss the first day of our river cruise. I am disappointed in how difficult American made this process. If I were not as determined as I was we would have been on the wrong flight in less comfortable sits. I am reluctant to flight American again. Ronald Eckerle rakmeck@aol.com

40

I arrived at San Diego airport at 5:15 AM on Tuesday 11/6 for a 6:20 AM flight to Phila nonstop. I went to the First class check-in and was 4th in
line, when I was called to the counter it was 5:35. The agnt walked away from the counter to speak with someone from behind the counterm for severl minutes, when she returned she checked me in, but told me that I had missed the cut-off for checking my bag, and I would not be on the flight.She said she could get me on a flight through Chicago, but is was coach and in the rear of the plane. I declined and requested a first class flight, since I had paid full fare,they found me a flight hat keft in 2 hours through Chicago with a 2 1/2 hour layover. As a result I arrived in Phila about 6 hours after the original arrival time and was unable to vote and had to pay a fee to pick my dog up from the kennel after the 6:00 PM closing time.I feel that this was an unnecessary inconvenience and coud have been prevented with either more efficient or additional counter staff, or if the counter person had not walked away. It was a very long dissapointing flight, and a less than pleasant experience. I appreciate your indulgence and hope that these type of problems can be prevented especially for full fare ticket holders.

40

I arrived at San Diego airport at 5:15 AM for a 6:20 flight to Phila. I went to the First class/priority check-in and was 3rd in line . The agents were very slow and at approx. 5:35 I was called to the counter. The agent excused herself to talk to another person, who I later understood was supervisor. When she returned and began my check-in, she informed that I had missed the time deadline to get my luggage on the flight, and my seat had been given away. I was able to secure a seat on a plane to Chicago that left after 8AM. and had a 2 hour and 20 minute layover in Chicago. They first offered me a coach seat in the back of the plane that I refused. As a result of the delays in stead of arriving around 2:30 PM I arrived after 8PM, I arrived too later to vote and had to Pay a $30.00 late fee to pick up my dog from the kennel. I finally arrived home at about 9:30 bot the expected 2:30. My feeling is that the customer service at the check in was excessively slow and resulted in my missed flight, if the agent had not spent time talking to the supervisor I would have mad the cut-off time. Overall it was frustrating unwarranted experience, I would expect better service for a full fare customer.

20

On October 24th, my wife, my son, his girl friend and I scheduled a flight from Honolulu Hawaii to Los Vegas aboard American Airlines. We booked first class seating in both directions. The experience for all concerned was absolutely horrible. WE booked connecting flights - Hon to L.A. - L.A. to Los Vegas. When we landed in L.A. the nightmare started. My wife receives a message on her phone the connecting flight gate has changes. We quickly make it over to the new gate which is a fairly long ways. As soon as we arrive at the new gate, we're told the gate has changed once more - this time it's right next to the gate we just came in on. We once again quickly walk back to the second new gate. As we arrive at the second new gate number, we're now told the flight is delayed for 2 hours. This delay caused my family and I to miss a planned dinner with friends in Loa Vegas. NOW let's discuss the flight back home. On October 29, we arrive early to the airport, check in and walk over to our gate. Before reaching the gate, my wife received a message on her phone informing her the flight will be delayed for 2.5 hours. This delay will cause us to miss our connecting flight from L.A. to Honolulu. We stand in a "LONG" line to talk to flight representative at the gate. We were told he would try and get us on the flight scheduled to leave in the next hour and half. Have a seat and they'll call us back up before the flight boards. An hour and 10 minutes later - we get back in line and just as we reach the front of the line - we're informed this flight has also been delayed for 3 hours. Therefore, we're instructed to go and wait for and board our originally delayed flight which has changed gates for the third time. We get to the new gate and once again wait in line to talk to the gate representative. We're told American will put us up in a hotel and cover our meals for the night. We get into L.A. and our bags can't be found. After going around and around with the baggage assistance representative, our bags are finally found. By now it's getting late and we just want to eat and get some sleep. However, before leaving for the hotel, we must meet with another American representative to obtain hotel and meal tickets. We make it over to the hotel, check in and head for the dinning area. We were gIvewn12.00 EACH for dinner. The bill was over $90;00 with tip! There was not a meal for $12.00 in the menu. The flight the next day was also delayed for 20 minutes. We had to take a flight that took us into Kona and another 3 hours layover. All in all - it took us two days to get from Vegas to Honolulu. We all lost a days vacation. I'm pissed! Now what is American going to do to make this right?

20

My husband and I had never flown American Airlines. We were looking forward to our recent trip anticipating a wonderful experience. Unfortunately, our flight out of Chicago was delayed long enough for us to miss our American connection by minutes in Miami. There was no effort by your personnel to communicate the circumstances at which to possibly accommodate with connecting flights.
Departure from Key West on our return trip was very efficient giving us a renewed attitude about your abilities, until our connecting flight in Charlotte. First we were assigned to a faraway gate that should have been closed to the public! Cardboard covered floors, open ceiling panels; removed seating leaving much standing room with stale air greeted us. We were thankful for the change of gates to our flight even though it was another long trek. However, we were delayed 2 additional times! Our flight was to land In Chicago at 11:56 landed at 5:17. Apologies did not suffice for this inconvenience.Our time is valuable to us. We are asking for you to refund our airfare from Clt to Ord, our baggage fees and our upgrade seat fee. Vouchers are out of the question. Credit back to my credit card.
Kathleen and Kevin Mescall
Travel date 11/05/2018
CLT to ORD <OJFTLA>
Ticket #0017211102236 Kathleen M Mescall
Ticket #0017211102237 Kevin P Mescall

20

Friday Nov2 AA5938 scheduled 5;20 departure was delayed due to lack of crew then boarded 2hrs later then set on tarmac for 2hrs while mechanical issue was being resolved then deplaned then finally cancelled. was sent to various gates total confusion from agents Had a hard time retrieving my valet checked bag from plane. Then learned that that plane was giving to another group for people from an earlier flight. No hotel or food comp. It was an unbelievably stressful experience. I would appreciate a call please from someone to resolve before my next AA flights I have 3 more scheduled for November. Give me a reason to be loyal to AA when I book future flights for my company.

60

I flew first class on flight AA372 , sitting in seat 4B on Saturday November 3, 2018. I pay extra to fly first class because I have sever spinal issues.
The seat was broken and would not recline. The stewardess was very understanding and customers around me gave up their blankets to try and make me a bit more comfortable. Needless to say my first class flight was absolutely miserable. I am still very uncomfortable which would not be as severe as it is if Id been able to recline my seat for at least part of the 3hr and 20min flight.
My AAdvantage member # is 27EP84A.
I asked specifically at check in, to make sure I had a seat that reclined because of my spine issues.. I was told yes because it was a row 4 seat.
Thanks for your attention to this matter and Im hoping something can be done to compensate me for my flight.
Paulette Norby

20

Just submitted complaint today. Talked with American Airlines and problem is being addressed.
Please remove the previous complaint I just sent!
Thanks

20

We had flights leaving Tulsa, okla on Tuesday October 9th going to Charlotte and on to Cancun. We have flown American always and was shocked we I received and text saying our flight had to be changed the crew did not have enough time off for us to make our flight on to Cancun. I called and got a very nice man by the name of mike he got us on to Dallas which is where we usually go any way all is good. We leave Tulsa as planned get to Dallas head right to our gate they are boarding and 8:40 and to make a long story shorter I had paid for preferred seating to the tune of $176.00 well we did not get to board early there are no benefit to paying that we got NOTHING out of it. Not even a free drink, anyway we sat on that plane until !12:00 when they let us leave to get some thing to eat then they had us get back on and we still sat there because of weather then plane issues i have 11 text rescheduling that flight AA1190 the flight attendants were rude and did not care one way if we were happy. They did not explain one thing so when i finally ask about getting a drink she told me they were out ??? What ? WE still did not leave until after 1:30 so we got in Cancun after 5:00 we were scheduled to arrive at 11:50 ? It was a totally awful trip and i would my $176.00 refunded that is a joke we got nothing out of it i never paid the extra before and was so excited about doing thinking there were benefits to it well there weren't, plus your attendants were awful and i still cannot believe how rude they were cold and uncaring. Very disappointed i have never complained before this was just tooooo much.
I hope someone will at least acknowledge me.

Camelia Burkey

20

Dear Customer Service,
I have travelled with American Airlines for over 25 years and have enjoyed great experience until today. Not only was it a horrible airline experience it was by far the worst customer service experience I've ever had.

Scenario:
June 6, 2018 Purchased Round Trip ticket from Phoenix to St. George, Utah Departing 10/24 and Return 10/27
paid $213 Confirm Code CSXAQT

October 20, 2018 Called to change my return flight. I requested information to return via Salt Lake City, Utah to Phoenix and was charged approx. $200 for the change. I told the agent I was still flying PX to St. George but decided I would drive from St. George to Salt Lake to see a friend as I'd heard it was a beautiful drive.
He changed my return flight and I got the confirmation. Confirm Code: CSXAQT (same as original)

October 23, 2018 Received email from American to check in
Discovered they completely erased my originating Phx to St. George flight

Talked with several agents and was transferred to a SUPERVISOR - PORCHE - Employee #RPG
She repeatedly acknowledged that it was an EMPLOYEE ERROR and he should not have erased my original flight nor should he have made representations about the incorrect fare. She said it was completely an employee error. I said I understood, things happen and could she just get it resolved so that I could have my important flight back which had already been fully paid for.

I would not have changed the flight to return via Salt Lake if he had said it would be a $374 fee

PORCHE repeatedly apologized that it WAS THE AIRLINE EMPLOYEE'S ERROR. But she still charged me $200 to rebook the flight I already had paid for.
Porche rebooked my flight from Phoenix to St. George Utah Departing on October 24 Code: DPCPZE

I would appreciate if AMerican would stand behind their error and not punish their loyal customers. Would you please issue me a voucher for the $200 I paid today. You'll keep me as a satisfied American Airlines travelor.

Thank you,
DArlene Richert
CEO - Avery Lane
602-501-6481
Darlene@AveryLaneHome.com

60

On my flight from Chicago O'Hare to Venice flight AA 42 I had to sit next to a very large man. I would guess he was 350 to 400 pounds. I was in seat 18H on the aisle and he was in the middle. Luckly for him I am a small person, but I only had access to 3/4s of my seat. Now I paid for a full seat and didn't get one. I have always liked American Airlines and my number is AL 2P19AL4. I feel that I should be compensated for the discomfort that I experiences. I did not complain at the time as he was a nice man and I didn't want to hurt his feelings.
Sally Anne Kaiser
2 Chapin Circle
Myrtle Beach, SC
29572
843-421-9647

20

On Wed Oct 17 2018 , I flew from San Francisco to San Diego on fli9ght # 1964 , after small drinks were served , I requested a cup of water to one of the attendants , and she replied Water ..? I said yes ...the wat6er never arrived , the problem is that I am Diabetic and I needed to get some water ASAP , I was feeling dizzy , I went to the back of the Plane and the attendant was seated chatting on her cellphone relaxing ....I had to drink some water at the Restroom ...I felt that she just did not care about the passengers ...I felt bad about her p
lack of care and performance ...what is her duty ..serve 1 drink and seat the rest of the flight ...? in the other hand on my return on Sunday at 2.35 from SD to SFO was an excellent experience ...well I just want to say that the Attendants need to be reminded about customer service , even a cup a water may represent a lot for some people . Thank you
my cell # 925-470-8291 , jrocha law.707@gmail.com

20

when the clients arrived in PHL they were told the flight from PHL/BWI was cancelled. they put them on a flight that was leaving later and into
RAGON airport in Washington. they finally arrived into WASHINGTON very late MR. TSAPOS has alzheimeris and MRS TSAPOS had a
verey difficult time. i feel they should be compensated for all the trouble they. lucky that their son pickup them at the airport because they
donit leave in Washington.

tickeg no 0017094710238 PANTELIS TSAPOS
0017094710237 OURANIA TSAPOS

THANK YOU
AMALIA

20

It took me 3 days to get home from Tucson Az through Dallas frt worth to fort Lauderdale due to cancel flight AA2199 having to rebook for following day due to full flights and having to stay at airport overnight .Oct 13, 2018 flight 107. Flight 1576 next day 10/14/18 had no flight attendants and I was on hold from 5am until 2:30 pm. I sat hr by hr waiting for updates only to stand in another line as I missed one connection after another in Dallas forcing me to reschedule my connections and stand in line with over 100 other guest. my connection in Dallas scheduled for 6pm boarding was again delayed at gate due to broken first class serving tray almost 2 hr delay. upon boarding plane and sitting in row 30B our plane was forced to yet another hr delay while taxiing around because of plane pileup at gate. I landed in fort lauderdale the following morning and did not get home until 2am. This was a horrific draining and exhausting end to my week stay in Tucson Az. I am still recovering from the ordeal of traveling alone and having to deal with all of these circumstances that just got worse as the days went by. I was very disappointed in the service as well..I was not offered any snacks by the grumpy stewardess but the man sitting beside me was...This only raised my level of frustration as I waited and held back tears wondering if I would ever make it home …also none of the monitors were working either which forced the flight attendants to have to give a very poor explanation on safety rules as the plane was making its takeoff. no movie or tv to watch either...my 4.5 hr flight took 3 days before finally coming to an end..I thought I would try American Airlines for a change but after this I don't think I want to travel anywhere ever again...especially if it involves fort worth Dallas, Texas. Thank god this nightmare is over. I lost 2 days of my life sitting in airport while waiting on flight atttendants to arrive and broken equipment to be fixed. I would like a refund for my time wasted ,,,as they were offering to buy seats for over $700 on other Dallas flights leaving gates as I waited to board and was told that I needed to sit and wait with everyone else. Awful ordeal that I would not wish on anyone.

20

This is the second attempt to put in a complaint about American air services. I am handicapped and was very upset with the treatment at LGA . My ticket # 0012306909033, flight 3943, from LGA to ILM on 10-2-2018. My name is Patricia A. OConnor. address POBox 4152, (1509 South Shore Dr.) Surf City N.C. and phone 910-328-2312 or 910-789-9053. I always arrive and check in early because of my handicap. I use a scooter and walker and cannot go through security by walking. I have to be pat down etc. This was taken care of and I proceeded to assigned gate. After being there for about 15 minutes We were notified of gate changed and being moved to Gate D by going downstairs to a bus for transport to new gate. I am unable to go downstairs and assistance to new gate was supposed to be moving me.. I waited over 45 minutes for this help and had to remind girl at desk of my flight time. Finally an airport person showed up and led me to the new gate area. where I was notified that I had to go through the whole security inconvenience all over again. did not understand this since I was escorted by airport personnel. I was extremely upset and anxious and then rushed to make flight. I fly American often and have to go to LGA in Nov. and I hesitate to get a flight. IT WAS VERY TRAMATECT FOR ME . I would think that I deserve compensation from AA. The stewardess was very lovely and helpful, on both my flights. My arrival from ILM on 9-26-18 was also upsetting because of ground crew man who was incompetent in getting my walker and scooter when I got off plane. A young lady crew person corrected him and with help from another passenger I was finally able to leave AA. Your customer service I horrible and definitely needs much help. Hopefully I will hear from you very,very soon. Patricia OConnor

20

I gave my son and grandson 2 tickets to fly to Las Vegas Nevada on Oct 12 flight 2229 from Logan airport to Phoenix Az and then to Las Vegas for a birthday present The locator is HQQHKO. Their ticket numbers are William Clark 0793257 ; James 0793258 for first class seating. There was a mechanical problem with this plane. A representative from American Airlines placed them a flight from Logan Boston to Los Angeles and then to Las Vegas not arriving in time for a show in Las Vegas for which they had tickets. Neither of these flights placed them on first class for which they had tickets. I would like American Airlines to reinstate my miles. My AA number is 84W53M6. I would appreciate your help to give me back my unused miles so I can put them to future use. Thank you

20

Checking on previous complaint sent after flight 3943 on 10-02-18. have heard nothing and was disconnected on 817-863-1234 with no return call. your customer service leaves much to be improved. P. OConnor 910-328-2312.

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My flight from BR to Dallas was scheduled for 8 pm on 10/ 14. I received a text that it was postponed until 630 am the same day! It was actually delayed until next day at 630 am. Then next day that flight was delayed and i missed my connecting flight... I was put on stand by and that flight was delayed an hour. When i finally made it to ontario ca there was no baggage! They put my bag on a later flight and that flight was also delayed! No more American Airlines!

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I purchases first class tickets back home and on way back on a connecting flight, they mishandled my sons custom wheelchair by laying it on its side on the conveyor belt damaging the whole right side where the joy stick is and when we reached honolulu from maui, they gave us the wheel chair not only inoperable but unsafe to drive. We took a whole video of their handling from the airplane window seat. Needless to say, when we told them we took a video they began scrambling like a bunch of chickens looking for the manager. They did not think that we would detect it was from their luggage handling crew in maui on October 8, 2018. They were so shook up they did not know how or where to find a comparable replacement wheel chair for my son. He was very upset, crying and in alot of pain as he has muscular dystrophy and relies on the custom wheelchair to keep him propped up and comfortable. We had first class tickets and due to their poor service, they removed us from airplane last and bordered us on connecting flight last. i am requesting a refund on all of our tickets. I am hoping to hear back from a customer Service Rep soon. You can reach me at 909-851-5495. To help you out. This flight was Monday 10-08-18 Flight 385 Hawaiian Airlines from Kahului Hawaii to Honolulu then connecting to Honolulu to Long Beach on Flight 70

Best Regards,

Renee Fox

40

The Caucasian stout balding steward was EXTREMELY rude. He never smiled and was very blunt when asking we what we wanted. At a later time, I requested another bag of pretzels (since they ran out of cookies) and he didn’t acknowledge he heard it. When he was serving others, I asked him again for a bag of pretzels and he threw up his hands and said “one moment PLEASE”. I was extremely humiliated and informed the stewardess how rude he was. This man does not have the demeanor to be in a customer service capacity and needless to say I was very disappointed and taken aback.

20

My husband and I saved for several years to make this trip to Ontario California. We choose American Airlines for the service .we expected to receive Our trip to California went smoothly. Returning home was a different story. We arrived on Flight AA1472 15 September 2018.We arrived in Dallas/Ft, Worth and no wheelchair for my husband's deplaning and plane change .After a discussion he was told to go ahead and the wheelchair would meet him. No wheelchair arrived and my husband was forced to walk the entire jetway. We walked into boarding area and I began trying to get a wheelchair for my disabled husband .We contacted an American Airline employee Supervisor Michelle who attempted to assist us. She called 5 times on loudspeaker to get us a wheelchair. None arrived and I finally got hold of a moving cart as now our plane had been boarding for 20 minutes when we arrived .My husband was in excruating pain from an extended walk he wasn't expected to have to make.I am requesting you compensate us in some way to show us American wasn't a bad choice.Again being retired Navy wife just knew American would handle us just right.Prove me right.

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I am writing to relay a serious incident that happened to me at the Philadelphia airport - Gate 19 - on Sept 27, 2018. After flying in from Raleigh, NC on my way home to Ithaca, NY, my flight was cancelled as was one to Syracuse. Those providing wheel chair assistance to me were TERRIFIC. They took me to your Customer Service Desk where a very nice gal gave me a PRIORITY BOARDING pass and said I was #2 STANDBY to Ithaca on the 8:50 p.m. flight #4995.A lovely agent at Gate 19 said she would "take care of me" and to sit in the handicap marked seat, next to her "desk."
I had about a 6+ hour wait. There were also many others waiting on standby due to the 2 flights being cancelled. It was time to board flight 4995. I had been observing, in this long wait, one of your employees going from gate to gate in "civilian clothes" - not your uniform. She arrived at Gate 19 and told the lovely agent to go on outside and that was the last I saw of her. As People were boarding, I went up to make sure she knew I had the PRIORITY pass - she never looked at it and told me to go sit down. She then let a bunch (maybe 5 or so) "standbys" load. The gal sitting net to me trying to get on board was the #3 Standby. She was NOT one of the 5. I again went up to to see why I was not allowed to board and asked her to check her computer screen to see that I was indeed #2. She didn't bother and told me they would send me to a hotel which terrified me in my condition and traveling alone. Just about everyone was on board - but me!! I got mad! (So did another couple). She finally said "come here" (like calling a dog) and I'll take you to the LAST seat on the plane. She then grabbed my arm and told me to RUN as she pulled me. I told her I can't RUN (I could walk but not fast or far). I am 81 years old and have Mixed Connective Tissue Disease. She kept telling me to RUN and then proceeded to tell me that I (not her) was making the plane late several times.

Unfortunately I do not have her name. But if your security cameras were working on 9/27 between 3 and 9 p.m., you couldn't miss her. She wore royal blue slacks, a white blouse with flowers and birds on it and her hair was loose and untidy.

To say I was appalled at this woman's treatment of me is an understatement! Especially after all the kindness and concern I had received from the Prospect group (wheel chair assist) and your other agents who took care of my needs (food, ladies room etc) and bent over backwards to be sure that I was o.k.

I do not have my boarding passes. My record locator is: URJMMR. I was originally booked for Sept 13 to RDU and return Sept 20 but the Hurricane Florence delayed my trip one week.

I am not a "complainer" but this woman's actions were outrageous and I would like to spare another special needs passenger this type of "incident." Thank you. Sincerely yours, Audrey M. Lowe

I am sorry this is 1 week post incident but I returned to several problems that required my immediate attention.

20

my complain is about my trip last September 7,2018 . and American Airlines response on my complained with 3000 miles back , so sorry I wont accept that., all the stress , money, time , Big No. All I want is the money I spend , parking ticket , rent a car and hotel.

20

I received 2 messages from Kamera in lost and found regarding my lost ipad.
The flight number was AA674 17SEP 8531. I have contacted your lost and
found department to no avail and i have submitted a lost and found form with
the payment. I have received a
reply email saying they are unable to
find my ipad which is an apple, with black cover and a screen saver of my
family that includes 5 adults and 5 children,.
I have made numerous phone calls to you lost and found to no avail. I have
complied with the instructions. Since I received a personal call from Kamera
regarding my ipad and to call your lost and found regarding my ipad that she
indicated she had found, I find your response both troubling and unacceptable.
Your service is unacceptable and I find your employees lacking in competance
I would like to resolve this matter and hope you will look into it and resolve it in a
timely matter. Needless to say I am a very unhappy with your service.

20

We had made reservation on June 10, 2018 with RC160S Thursday Sep. 13,2018 1470 flight round trip coming back on the 16th of Sep.2018 return flight 1253 redeye with the agency Bishop Louis # 844 816 9103 American Airlines QFDCDK flying out of O hare to San Francisco put it on our Discover card last four #s 2176.
When we arrived with our confirmation paper the lady said it had been canceled on June 12th. We explained we did not cancel that there must be a mix up. we paid $339.00 each for 4 tickets. But now the lady is telling us we have to pay $1000.00 a ticket. Sir we can't afford to pay this price but I am a Minister flying out to do my nephew wedding in Monterey, Cal. my Son is the best man we have to be there for rehearsal and we are explaining this to the lady and she doesn't care. I feel that since we had proof that we had booked with you all that we should receive a break in price.
We paid the price and headed to San Francisco with carry on luggage which we had to put in baggage claim because there was no room not what we wanted. on the way back we had to do the same with our luggage and by having to go to baggage claims we missed our bus to Rockford by 10 minutes and waited an hour for the next bus. Needless to say our first experience with you all was not good .

20

I bought a ticket on 9/10/18 (KIZKYV) I made a mistake,instead of buying in the morning time I bought for night time I called several times to American Airlines and I even went to Mia airport American desk trying to resolve this mater to change my ticket from 7:00 pm to 9:15 am in the morning same day they didn't want to help me out instead they want to charge me $200+ to change my time of flight. This was outrageous about these charges bc I would understand difference in the amount of the tickets it would be fine but not AA wanted to charge $200 just to change the time of the flight. well this is a rip off no way to treat a costumer so, I end up calling AA canceling my flight and losing my money bc I rather loose my money than fly with you guys. I would never ever buy a ticket or fly with AA. p.s. If you wouldnt have any other flights i would understand about the extremly high charges but,you did have flights Im preety much coming empty. shame on you AA. keep my money it looks like you need it more than I do.

Sincerly,

Raidel Villar

20

My husband and I saved for several years to make this trip to Ontario California. We choose American Airlines for the service .we expected to receive Our trip to California went smoothly. Returning home was a different story. We arrived on Flight AA1472 15 September 2018.We arrived in Dallas/Ft, Worth and no wheelchair for my husband's deplaning and plane change .After a discussion he was told to go ahead and the wheelchair would meet him. No wheelchair arrived and my husband was forced to walk the entire jetway. We walked into boarding area and I began trying to get a wheelchair for my disabled husband .We contacted an American Airline employee Supervisor Michelle who attempted to assist us. She called 5 times on loudspeaker to get us a wheelchair. None arrived and I finally got hold of a moving cart as now our plane had been boarding for 20 minutes when we arrived .My husband was in excruating pain from an extended walk he wasn't expected to have to make.I am requesting you compensate us in some way to show us American wasn't a bad choice.Again being retired Navy wife just knew American would handle us just right.Prove me right.

40

In Phoenix they took my VERY small bag because it had wheels on and said no room and threw it in the baggage.,,, there was enough room for it even under my seat. I carry my computer in it. At age 85 I carry support vitamins to keep me healthy. I am missing a 90 day supply of Vitamin C and same size of Magnesium. I cannot get quality replacements here in Mexico and I stay here 3 months at a time. My little bag was rummaged through at least 3 times, once within 20 ft of each other. I see others baggage much bigger than mine. This is the second time you have taken my bag from my possession and items go missing. Also in Mazatlan the wheelchair attendant pressured me for a larger tip than $2. Then he asked my driver for more tip....without letting me know. I will have to try and get vitamins shipped from USA to here and that will be iffy.

20

We paid extra for bigger seats, but my husband's seat couldn't recline. No movies or games or music? WTF? Delta flights were great today. Charlotte to Salt Lake City on AA807 was horrid. 4 hours of nothing. Antique plane. Shame on AA for charging for this trip! Pathetic. Pictures posted of the lousy plane on FB. Yelp rating 1 star. Delta next trip the whole flight.

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I have tried to contact the complaint department several times and have been unable to reach anyone. I traveled on your airlines in July 9, 2018 on FL 599 to Charlotte, NC at 8:15 PM and am a ADA passenger requiring a wheelchair. Upon my return on FL 5419 to Greensboro/High Point/Winston Salem to my connecting FL 3506 GSO Greensboro myself and my friend who is also ADA in wheelchair were treated horribly and were asked to get out of the wheelchairs and were put on a tram which took us to an elevator and left us there. We both have back and leg problems that do not allow us at our ages to walk any length especially through the airport. I am not a regular passenger on American Airlines and am very upset at the treatment that I was subjected to and had to consult my physician upon return to my home shortly after to get a consult regarding the pain that I suffered due to this incident and have had to have outpatient surgery on my back. My phone number is (858) 254-6901.

20

Sunday August 26, Flight AA3721 from Gainesville to Miami I was requested to deliver my carry on luggage at the entrance of the plane to be placed at luggage compartment of the airplane, as a result $150.00 was taken from my wallet which was in my bag. At security point I placed my wallet in the bag and retrieved it upon arrival at Miami airport. Credit cards and other id documents were found intact but the cash was gone.
I am a Platinum frequent flyer #MT99650, Harvard Business School Alumni, Retired VP from Citibank, currently 69 years old. Although the $150 are not going to break me, I needed to communicate the incident which in all years of being an AA nothing like this has happened to me making it a very sad experience of having my trust in AA violated.
Looking forward to your respond and resolution, thanks.

20

We were in Cancun and were to depart at 4:20 pm (Flight #1778 for our return flight to Charlotte, NC on July 28. Our flight out of Charlotte to Lexington was to leave at 10:30PM (Flight # 5230). we received word that our flight was going to be delayed until 5:00. When 5:oo arrived we boarded the plane and sat on the tarmac until after 7:00. The pilot kept coming on the intercom saying that a new flight plan had been filed because of weather and he was waiting for it to be confirmed so that we could leave. We arrived at Charlotte and was hustled through customs, a party of 10 with 4 children under 6, and when we arrived at the gate it was closed with the plane sitting there. We were not allowed to get on the plane and when we went to customer service we were giving the cold shoulder. She would not offer any help other then the gate was closed and there was nothing that she or anyone else could do about it. We along with a round 50 other people were trying then to find rooms, something to eat and transportation but all she kept telling us that there was a convention in town and there were no rooms to be had in Charlotte. She was not sympatric nor helpful, almost on the verge of being out and out mean. We had to ask for/if any assistance would be given to get something to eat (all of the restaurants were closed/////0 she finally gave us a voucher for $20.00 for each family to use. She did not offer a blanket or pillows, we had to ask for those and another man had to go and get these. He ended up not having enough for everyone that was in line.

Bottom line, this was not our fault that we missed the plane and we were inconvenienced. Mater of fact this is the second time that I have flown American and it is the second time that I have been forced to sleep on the floor with my wife and family in Charlotte because of missing connecting flights. Will I fly American again,? Depends on what you do to make this right. Hope to hear from you soon. I had trip insurance but as not able to use it because of the convention and the inability of your employee to help. She did not even pretent to make calls to hotels to see if rooms could be had.

Ronnie Deatherage # 7W53FL8
6066699810
Linda Deatherage # 7LT98K6
Kevin Deatherage
Brittany Deatherage
William Deatherage
Cicily Deatherage
Kelly Deatherage Grigson
David Grigson
Annabelle Grigson
Asher Grigson

20

On August 2, 2018. I William Dayan and Cynthia Kummer had decided to fly to Europe with the intent with surprising my sister for her 60th birthday surprise party. After arriving at the airport to fly flight number 1647 after a delay of waiting 2 1/2 hours we were than told that the flight to Philadelphia was cancelled due to A/C mechanical failure, which I have a document letter proven that. We were than told through American Airlines that we could catch a flight with delta airlines, that we should rush to get our luggage back and get on delta, after waiting 1 hour we were told that they were booked. We went back to American Airlines counter and they than had told us there is a flight out of Miami to Madrid Spain and than to Paris through Iberia airlines which we had to rush to take a cab to get from palm beach airport to Miami Once to Miami the flight was delayed over 3 hours, because of the delay once we got to Madrid the connecting flight to Paris left without us. Once again we were told again the flight was delayed another 3 hours to get to Paris. Our total flight time took 35 hours to finally get to Paris were we missed our party. Please note that all these delays were not due to any weather issues and I have documentation for. Please note that flight 787 coming from CDC to Charlotte North Carolina had no entertainment which was also delayed almost 2 hours . Please respond promptly to my complaint as we are so overwhelmed and feel we should be compensated for our experience. I look forward to continue flying America airlines and have this issued resolved promptly. Please contact me by email.
Dayan4@comcast.net
William Dayan/Cynthia Kummer
1026 Hythe B
Boca Raton,Florida 33434 561-504-6924

20

I am disappointed that American airlines did not offer compensation or reimbursement after the my last flight experience. My most recent flight with American airlines involved two delayed flights, one cancelation, and a connecting flight which I missed, due to the fact that I was put on a flight that boarded before my first flight had even landed. My first flight was delayed once, then cancelled. After hours of waiting in line to get my flights rebooked, I was put on a flight which was scheduled to board before my first flight touched down. I missed that second connecting flight, and was rescheduled for a flight that ended up being delayed as well. I finally got to my destination, but arrived much later than I was originally supposed to. I appreciate that American got me to where I need to be, but I am disappointed that greater effort has not been made to compensate for the time and trouble such frenzy caused myself and my family, as they were very concerned throughout the trip. Due to the extended trouble, I also did not have the opportunity to sleep for about 36-48 hours.

20

Hello-American Airlines You screwed up our flight 1441 to Charlotte - This original flight from Jfk left almost 4 hours late. So we couldn't catch up to the Charlotte connection.-So i ended up paid for a hotel I couldn't use >
When I spoke to your agent -all they could offer was a discount coupon that didn't work !-8/11 Sat Sun Mon was my original Hotel stay -But I never got there -spending the night in the Airport with no way to get to Belize !

When I finally got to the Hotel they said they were notified too late So my stay there was cut short. And they wouldn't honor my 3rd day. So I Had to leave.
We Originally asked your American Airline agents and nothing was done for food or lodging-No HELP WAS GIVEN AT ALL !! Apparently you do not care about your customers
I have 1more night and I'm out of money. I would like to stay at the Radisson -on my final night ? Is that possible - you could setup a coupon for thiis - in Belize ? Also I lost the $200 for that first night and had to pay another $175 for my third night somewhere else.
thank you
JThomas

20

I bought a two round-trip ticket from San Deigo Ca to Southbend Ind. my sitting was so bad I decided to upgrade and pay for better sitting on way back to San Diego. when I got to the airport in Southend, my flight could no take my bags. I would have to leave my bag and take the flight or take the bus to Chicago. I needed to be home in time for work so I took the bus to Chicago. I had to pay 84.00 dollars for me and my son and I was not reimbursed for my bus fare. When I arrive for my Chicago flight. They separated me and my son and put us in bad sits. Amercian Airline treated me and my son like second-class citizen. I will never take American Airline again. And I need to pay for my bus fare to Chicago Because I pay for a round-trip ticket home. My tickets no. EZJBWT and bus tickets no 99034111

Sharon Johnson
718 Sycamore Ave. Space 178
Vista , Ca 92083
760-295-7869

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Ticket # 0012181520461

Back on July 18th, the f first leg from BCN-LHR went well but for some reason they could not issue me the LHR-MIA boarding pass telling me to go to the gate at LHR,.This is when the nightmare began, There I was told that I did not have any seats that First Class was oversold, which in my 42 year of flying and over 35 with AA, I had never heard off, then I proceeded to go thru 3 ticket agents that could not tell me the why, then they tried for over 10 minutes to get a supervisor who was busy getting another passenger a Hotel room, and after trying to give me all sorts of reasons why I was bumped down all Untrue ( That I was the last to buy the tickets =NO, that I used miles to upgrade = NO, etc )finally I was told to go to the gate for there was not much time left to board, so we had to Run to hte gate & there in lies the the REAL problem for I had had surgery 5/17 & could not run but was left with no choice. At the gate I was told the same reasons for the downgrade, again I told them that had not been the case for I bought my ticket back in March 2018, knowing that I was going to have surgery (Stomach)May 17th , 2018 I did not want to risk either not getting seats ( At the time I bought the ticket there were only 2 seats taken) nor buying Business hoping to be upgraded = I BOUGHT FIRST CLASS. I was also traveling with my 3 kids in Premium Economy.
In Short my health deteriorated so much that I had to go immediately to my Surgeon on the 19th & in to the Hospital on the 20th to have all the Excess fluid that the running and carrying and Frustration caused and also place a catheter in my stomach to try and reseal the injury by removing all the excess liquid that this episode accelerated and my recovery could take 2-4 weeks
I have been with AA Advantage for over 32 YEARS and flying longer and this is not RIGHT.
I await your response for this Disaster that took place at LHR caused much distress on my family & great peril to me and now 2-4 weeks of pain.
JC Valdes

20

My wife and I recently took a trip from Chicago to Arequipa, Peru in July.. Our service on these flights was very poor. We went from Chicago to Dallas and then from Dallas to Lima. We then used Latam airlines from Lima to Arequipa. Specifically we left Chicago, O'Hare on July 10th at 6:35pm on flight 2300. As we prepared to board the plane, we were informed that we were not allowed to store our carry on luggage as there was no room. I informed the check in crew that I was carrying $20,000 dollars worth of camera equipment and did no pack it to be checked. I indicated at the time that the probability of the telephoto lens and or camera being damaged was quite high. She repeated the statement that it would have to be checked. I asked to speak to her supervisor, Ms. Sharon Santiago, who acknowledged the information I explained to the other personnel. I felt and explained to her that she was exposing American to serious financial liability and ruin the activities I had planned in Peru. I indicated that this was not American's Policy. She indicated that she would note this but the bag had to be checked. I checked the bag, I was furious, and was unable to get my checked carryon until we go to Lima. We were unable to depart to Lima as scheduled, specifically 10:15pm to arrive in Lima at 5:18 am on flight 909, due to a documentation issue by the ground personnel who had worked on the plane previously. I was worried and stressed all night long. We experienced a further delay in Lima as there were no gates available when we landed and this reduced the time for me to make our connection to Arequipa. I checked my equipment as soon as we got our bags. It was a miracle nothing was damaged. However, one of my checked bags did not leave Chicago. We filled out the paperwork to find the bag. This resulted in a 3 day delay in getting the bag, and a special trip to the bus terminal in Mollendo, Peru.. This resulted in a waste of time reducing the activities I had planned. Not having a change of clothing for three days in Peru was very uncomfortable and I had to reschedule some planned activities due to the lack of appropriate clothing..
The return trip became a marathon event. We departed for Lima on July 25th. Specifically, we took Latam flight 7721 at 6:20pm arriving in Lima at 7:57pm. We the attempted to check our bags in Lima for American flight 988 scheduled to depart at 11:54pm and arrive in Dallas at 7:20 am. We then were informed that there was no plane, as there was adverse weather in Miami delaying our plane. There was no information at the American check in counter. Most of the passengers were very frustrated. We left several hours late. We then were concerned about making our connecting flight in Dallas for Chicago. Specifically, it was flight 2754 scheduled to leave at 10:30am and arrive in Chicago at 12:58. We had to go through customs and were told the wrong gate information on the plane. This resulted in our getting to the correct gate15 minutes before the flight. We were not alone. There was a father whose family was on the plane and they closed the gate early. We tried to contact the plane but were told that the plane had finished boarding. The father said he was at the gate 5 minutes before we got their. We were all transferred to the next flight..
My wife and I have used American for most of our flying needs. We try to comply with all reasonable regulations and requirements. People prepare to travel according to policy. I feel that I was treated very unfairly as all '"carry on' bags are not equal. People are not freight, and have scheduled activities when they travel. We are currently planning our next trip to Peru.. I am concerned ! What are your thoughts ?

20

Flight 376 from Miami To Philadelphia on 8-1-18

20

i had a tickets leave lga to gso on 8/3/2018 at 335pm stay at airport untile 1130pm did not get greenbro nc at 1colock am sat morning this not good had to stay at greenbro all night to get a ride home. my ride had left.airport cancelling flight all night long.

20

I filed a Complaint about my carry on bag on June 20 and gave a 5 star rating. Never got a response from them so I drop my rating to 1 Star. It was not about the money it was about the carry on bag. I am from Arlington Tx not Kennedale. Could some one respect me and get back to me please. I gave you a lot of business over the years.

20

On Thurs Aug 2nd I had bought a ticket to travel from Sarasota to Balt. I originally was supposed to leave at 10:06 from Sarasota to Charlotte, then second leg was Charlotte to Balt arriving at 2:30. When leaving at 8:00 am for the airport I received the first notice that the flight was delayed. I got to the airport and eventually learned that the flight to Charlotte would be delayed to the point that I would not be able to make any connections from Charlotte to Baltimore. No other airlines had any flights for me from Sarasota and the delay was for mechanical problems according to the AA representative. The AA Rep then suggested that I drive to Tampa which was about 1 1/2 hours away and get a flight from Tampa to Philadelphia, then Philadelphia to Baltimore, which would still get me back to Balt by 6:30. The flight then leaving Tampa to Phil was delayed but it was due in at 5:03pm and the connection departed at 5:33pm so I sat at near to the front of plane as possible to be able to get right off and get to the next gate in Philadelphia. The plane landed a few minutes early actually and I immediately deplaned and sought out my gate for my Balt connection only to learn the flight had been cancelled. No other flights were available is what I eventually learned. I stood in line for 1 hr 45 minutes to try to speak to an AA customer rep, named Erica, who was the MOST unhelpful and rude person I have EVER encountered in my air travel experience. The manager, who was equally as unhelpful, Deb Gunn, told me I was rebooked on a flight for the following afternoon and I could sleep on a bench. I was denied a meal voucher, a hotel room and even though at first she said she could get me ground transportation, she then changed her mind and said if I wanted ground transportation for the 1 1/2 trip to Balt I would have to call the 800 number and have them add it to my reservation. I called the 800 number in front of her and it said the wait time to speak to anyone was greater than 60 minutes so the clock was ticking and I was panicked about the thought of my kids being unattended. The cancellation I was told was mechanical, not weather related. I tried to explain to the manager and the rep that I had unattended children that would be dropped off at my house later that evening and I the whole reason I was flying home 2 days ahead of my husband from our vacation was because my friend got us Darius Rucker and Lady Antebellum tickets for their Balt performance on Thurs night, August 2nd. So needless to say, I missed the concert, I had to call numerous people in an attempt to get someone to drive from Balt to Philadelphia to pick me up so I could get home to my kids. I had to pay someone $200 for that ride, I am out the cost of the concert ticket as I had already paid for it in advance of course, plus I am out the money for my plane ticket that was cancelled half way through my travel. I had $1.72 in my pocket and I pleaded with the manager for a meal voucher in tears. I have NEVER been so humiliated in all my life and I sincerely hope that after my complaint is received someone in American Airlines decides to make this situation right. As of this point all that I have encountered in AA so far has been unhelpful, uncaring, rude and unprofessional!
I want to be reimbursed for my out of pocket expenses, which includes car travel from Sarasota to Tampa, my ride from Philadelphia to Baltimore, my concert ticket cost, the cost of my original plane ticket and in addition I am requesting 4 round trip first class tickets for the extreme anxiety and mental distress I suffered, the treatment I received, from AA representatives in Philadelphia. To deny someone who had been traveling since 8 am on Aug 2nd and supposed to remain in airport until 4:30pm the following day, almost 32 hours with nothing to eat or drink, a single meal voucher is just absolutely horrible!!! Especially, when the whole reason I was in the situation was no fault of my own and 100% fault of American Airlines. It is my sincere desire to resolve this situation in an acceptable outcome for all, however, please know that I have been advised by friends and family to seek legal advice about this situation if American Airlines does not see fit to rectify this situation. I can be reached at 443-829-3332.

20

This is in regards of the cancellation of flight # AA2796 scheduled to depart at 1:41pm CT on 8/1/18 from Chicago O'Hare Airport to Miami International Airport which one after several reports of delay was finally cancelled without any substantial explanation. My wife and I spent around 10 hours at the airport during which we were in line for over two hours to reach the Customer Service counter just to be offered anything but to return to Miami the following day which was not good because that was a working day for us. Finally per our request and persistence we got to be placed on flight # AA2541 to Fort Lauderdale which departure time was 6:35pm CT but it was also delayed. We reached Ft Lauderdale at 12:00am ET and consequently we have to pay for the extra hours our car was parked. Finally we made it home at 1:40 in the morning. We are senior citizens and we were so exhausted that we could not make it to work, so we missed the day of work. I would like to know in what way American Airlines will compensate us for all that hassle and extra expenses that we incurred and also for the lack of income of the day of work missed.

20

Flight # 5454- 07/06/ 2018 from Birmingham, AL to eventually Venice, Italy to start Seabourn cruise to Athens, Greece:. The following is a sequence of events starting in Birmingham:

1. I am handicapped (leg amputation)- an American employee put a red tag on my walker, leaned it up against the wall near the boarding entrance and told me it would be fine there until we boarded. At boarding time, it was gone. I told another employee about the red tag, etc.. She said she knew nothing about red tags until I showed her a stack of them behind her desk. I have not seen it since.

2. After we had already boarded the Business class flight to Philadelphia and directly to Venice, American canceled the flight ( I think because only 10 or 11 passengers were on it) and rescheduled us on another flight. The employee at the desk explained the only way we would make our cruise on time would be to downgrade to coach and go through Paris-DeGaulle. I explained that would be extremely uncomfortably for me and offered to pay extra for first class. She rudely said it was that or nothing and smiling with a smirk.

3.We took that flight- our luggage never arrived. We made the cruise with no luggage, It arrived 2 days after we returned home( my dress shoes had been cut into 6 pieces).

We returned Business class Delta with no problems at all. I don't think American instructs their employees to lie and be as rude as they can, but they should look at the Birmingham, AL location and correct some problems there.

I have not been contacted by American and don't expect to be. But a simple apology would be nice.

Thanks for your time,

Joseph Whitt
josephwhitt@msn.com

20

hi , on the 24th of july 2018 we where to fly out to seattle wa. never got to go because planes were noy available.we was going from fay nc with a great nephew taking him to his mother. disappointed child as well as ourselves the flight was 5788. we have to travel for 50 miles to get the plane,so imagine preparing for that and then you have to return and do it all over again. We paid to travel on the 24th returning on the 26th. we only got to go on the 25th. not fair! we had so many delays as to when we going to actually fly out ,to not fly at all that day!

20

My name is William Jackson a (Retired Disable Veteran). This pass weekend I had a very bad experience with some of your employees. First it started at LaGuardia Airport and ended in Charlotte-Douglas as my wife and I Saturday morning 28 July 18 getting ready to leave at 7:55 to Charlotte N.C. connecting flight headed back to Atlanta Ga. Where we went to the Customer Service agent just before you board. Just before boarding they ask would anyone like to give up there seats to get a voucher starting out with $240, then they went up to 500, 800 then when they got to $1000 (NOBODY MOVED) so my wife went to the counter to obtain the vouchers for us both which first come, first serve, BUT this young man who was flying on a (BUDDY PASS) waiting to get on the plane just stood there for a couple of minutes, then told the lady he would take one of the $1000 voucher while my wife was standing there, which the customer service lady gave it to him instead of us which I thought was not very (UNFAIR) and UNPROFESSIONAL). Serving my Country for 34 years and flying to numerous of countries and cities I have never experience or been treated like this before, also I thought as a disable person we suppose to go on first, I was the last person to go on. This was so disappointing to me and my wife. last but not least, One of the supervisors in Charlotte Airport yelled at my wife about her purse.That is definitely not Customer Service. We could have chosen any other Airline but we wanted to give you guys a try for our first time and it wasn't pleasant at all from the "Beginning to the End". I wouldn't want to put this on Facebook or Twitter about my treatment if you guys would Please take care of this Matter and get back with me as soon as possible because (I know) you guys are more Professional than this Thank you for cooperation

20

Good afternoon

5th attemps with no reply only an acknowledgement receipt and informing me that me complaint being actioned but nothing happening, WHY?
6th attempt as my e-mailwas incorrect in last complaints - it is dwynwenjo@yahoo.co.uk. Thank you.

Your Reference number to this request: 1-27437937968

I am receiving flights feedback requests from yourselves which I would be delighted to complete once the above enquiry has been completed satisfactorily.

Still not received a reply to the above enquiry dated 25/07/2018, all I require is the procedure to reschedule a flight as I had to divert from Belize to Mexico instead of flying direct from Belize to London. Spoke to an AA Consultant in Belize whom advised me to buy a ticket privately from Belize to Mexico so I may get to Mexico in time, then make arrangements to reschedule and use my original ticket to continue the journey to London.

Appreciate your urgency in this matter enabling me to move forward with other business which is awaiting attention, without clarification from yourselves it is prevailing me from going on to other business I now urgently need to attend to..

Sincere thanks in advance

Dwynwen Ann Jones

60

I traveled from Miami to San Juan on the 18 of July , flight 2414, I was assigned a window seat on the back of the airplane. I arrived at the airport very early in order to change my seat . When I check in at airport, supposedly the only seat available was at the front for $73.11 , therefore since I am a very tall person, 6 feet 2 inches I decided to buy it,nevertheless it was a center seat. When I arrived at the point of the gate, I ask for a better seat and I got an aisle seat , which is better for me even though it was not a Main Cabin Extra.
I think i deserve the return of this extra money i payed for the seat. Since I didnt enjoy a main cabin extra seat.
I understand seats may become available at last minute, and your personnel do a great job trying to accomodate and satisfy many requests. But remember one thing is bussines and another is not to feel you are being treated deshonestly by company sales computer programers or whatever it is named. My reward number is F23D012.
Thank you very much.

20

I don't know if I can say everything in 100 words. I have traveled to Abilene,Texas several times over the years. This last trip was the final straw. On July 12, I had a flight from Columbus, John Glen International to Dallas/Fort Worth leaving at 6:20 A.M. due to arrive a 7:58 A.M. that flight was delayed because we had no crew they were late. We finally leave Columbus at 7:45 A.M. We get to DFW and make it to our gate to go to Abilene Regional only to watch our plane pulling out. Not our Fault. We was suppose to arrive at Abilene Regional at 10:00 A.M. Next flight to Abilene Regional was at 2:20 P.M. once again delayed no crew, then no plane. Next flight at 5:50 P.M. once again delayed no plane, then a tornado. We finally board and then sit on the runway because the crew had not run their computer check, then there is another issue. I've lost count with the issues and excuses by this time. I finally arrive in Abilene at 7:05 P.M. I had to reschedule my rental car that I had set to pick up by 11:00 A.M. just in case there was a delay. I just turned 65 years old and I had to spend the DA-N day in a airport. On the way back on July 17, 2018 6:31 flight. a delay from Abilene Regional to DFW. We get to DFW with just enough time to get to the gate for the flight to Columbus. We board on time but sit on the runway for an hour and a half. I finally arrived in Columbus at 1:20 A.M. OH! I have to say for all of my trouble I got a da-n $12.00 lunch voucher for the 8 hours or more I spent in Dallas. This is sick, the really sad thing is American Airlines is the only one that fly into Abilene, TX. I have lived in Columbus over 45 years and have traveled back and forth to Abilene, TX (my home) many, many times each and every time I have been stuck going one way or another or both. I can't even give a star . American Airlines You Suck!

20

My son just turned 18 and he was traveling alone on july 27 from Dallas to Indianapolis. Flight 2711 scheduled for 8:29 PM and arranged somebody to pick him up from indianapolis airport.
Flight was delayed to 9:15 then 9:25 then 9:35 then 9:45 and finally departed at 10:16. It was very embarassing when he came out from indianpolis airport at 1:30 am and there was no ride.

20

Record Locator WIZWAJ
Myself, wife and 2 19 year old daughters were returning from a wonderful vacation in Grand Cayman last Sunday, July 22. Our flight AA822 was late leaving Grand Cayman, but arrived in Charlotte in enough time to catch our connecting flight AA1749 to Pittsburgh. That flight was delayed and eventually cancelled. We were then scheduled for a later flight Sunday night, but was also delayed and cancelled after midnight ultimately because they couldn't get a crew to fly the plane. Stood in line for over an hour to try to schedule a Monday flight to NYC and then on to Pittsburgh for 4 of us.
We returned to airport in Charlotte at 7:00 AM and managed to get scheduled separately, 2 and 2, from Charlotte to Pittsburgh later Monday night.
One of those two flights was delayed by 3 1/2 hours and 2 of us got home after midnight Monday night. During this chaos we experienced, they were multiple delays, multiple cancellations, multiple gate chances, hotel costs, Uber costs, meal costs, etc. totalling extra costs to us of over $500. Charlotte American Airlines is out of control on so many levels our frustration is over the top. Disappointed in our experience. Once I use up my AA award miles I will cancel my AA credit card and find other airlines to fly.

20

This flight was a nightmare for sure. We boarded the plane as if all was well and then sat on the tarmac for well over an hour only to return to the Charlotte terminal. Told not to leave the area because of the uncertainty of when the plane would be leaving again. Finally boarded the plane and headed for Hilton Head where we circled HH for over an hour before the flight was turned around and returned to Charlotte. We were then told again to stay at the gate as they were trying to get a different crew to take us back to HH when in turn they cancelled the flight about 8:15. I should have arrived on Hilton Head that day at 2:00.
I understand that you say this was due to weather and they American does not have to provide ANYTHING for us.
I have lived on Hilton Head for a long time and I am aware that American has just started bringing larger planes in there. I attended the ribbon cutting with the Chamber of Commerce just a few weeks ago to celebrate this. I have been flying out of Savannah and decided to leave from the island this time. What a mistake!!!
If American is not going to be able to land due to rain, you may as well not have this service as it rains most afternoons.
I feel I was treated very unjustly and certainly deserve some compensation for this uncalled for inconvenience.

20

On 17 Jul I was on an American Airlines Flight from Fresno, CA to LAX. I was assigned to an Exit Row and acknowledged that Yes I could perform the required safety tasks if the situation were to call for such action. Prior to our departure the Stewardess informed me that AA recently issued a Policy that passengers in Exit Row seats would be provided with free alcoholic beverages! You CANNOT be serious!!!!!!!!!!!!!!!!!!! Can you imagine the law suits if something unfortunate were to take place and the passenger in an Exit Row seat was found to be under the influence of free alcoholic beverages provided compliments of AA???? Good luck with that! Suggest you revoke this policy forthwith.

Dr. Harry Howitt
210 861-9479

20

I made airline reservations in February 2018 to and from Tokyo, Japan on June 23, 2018 returning July 3, 2018. Diamond Princess Cruise Line ad -vised me that American Airline would give me seat numbers but I should wait for a later date to apply for seats for Cathay Pacific.
When I called Cathay Pacific (I did not take the name of the person who answered the phone because I have never had a problem with my seat assignment before.). The person who assigned us the seat was very nice. I went on the internet and checked out the seats and was pleased that the seat were in mid-plane.
We were assigned seats 41 B & C. We arrived at the airport before 7 AM, our flight was not until 10 AM. We were assigned the last two seats on the plane 72 F & G we were told that there were no other seats available .
I 'm 92 years of age, my first air flight was a flight to Miami, Florida in 1985 and I have traveled on many, many airlines and I never had this problem.
I felt like I felt when I went to college in 1944 when we had to get on the bus and take the last seat on the bus and if there were no more seats we had to stand while other people sat.
The rest of the trip was very okay.
My flight #841 JFK Confirmation # QU13WH

20

well on 7/22/2018 my mother in law was leaving to mexico to be exact to Morelia, when my husband took her that morning, the employee was rude and did not help my husband told him the she was not on the computer and the she did not had a reservation, so he went home with an elderly person, so at 11am I called and ask the airline what happened, and they told me the reservation was cancelled the she did not show up so they canceled her, and talk to the supervisor and he told me the we had to pay 200dlls penalty well I don't feel the we are the ones to pay for something we did not do so can you please look at this is was in Desmoines air port at 4:45 am I want my money back don't think is fair we had to pay extra

20

We were scheduled to fly out of Birmingham Al on 07/14/2018 to Miami and then down to Curacao to celebrate our 30th wedding anniversary. We arrived over an hour before departure with many people waiting to check in. Once our turn the check in attendant said we were to late to check our bag in and would have to reschedule our flight. No other flights were going out of Birmingham Al until the next day. So we had to pay a $620.00 penalty to fly out the next day. We understand to rules with cut off times to check in baggage. I need someone from customer relations to contact me please on this issue. Home # 205-372-4635 or cell 205-657-5428. We lost two days of our vacation due to a very unprofessional employee not willing to help.

20

The communication, helpfulnesswas and politeness was extremely poor on the delay/cancellation of the flights I.e. when I first received the notification of delay I checked in and was told my flight and connecting flight were fine, but 30 minutes later another person at the check in desk told me my flight had actually been canceled and I was now scheduled on a flight about 5 hours later leaving after midnight leaving me, a women, stranded alone in the airport after midnight. Multiple people said they were very willing to give up their seats, but there was no announcement asking if anyone was willing to give up their seats and when several men came forward to offer their sets they were rudely told they would have to wait in line to give up their seat. The men offering to give up their seats said they did not know they had to wait in line to give up their seats (they offered after a lady in line needed to get home to her children). When another lady offered to give up her seat if they were offering money or a voucher they said they were not. They were not willing to compensate in any way, not even a food voucher while I was now stranded at the airport five extra hours. It was not just the extremely poor communication, but the rudeness to multiple customers, even those customers trying to help by giving up their seats that shocked me. I have never seen customers treated this way on Delta. When Delta has a delay/cancellation they always politely try to assist their customers. I have never heard a Delta representative be rude to a customers and even it they cannot find a flight they are politely dong their best, I saw multiple representatives be rude to multiple customers while waiting in line. When I asked for the address to write in about the situation the representative then started being rude to me.

100

I love American Airlines and have always except a couple times used another Airline because of scheduling. Pilots are Great. Attendents are so helpful. I rated five stars because of my experience using American Airlines in the past but feel I was singled out after cleared at the boarding counter and about 2/3 down the ramp the nice lady who ok'd me to board came down the ramp and said I had to check my carry on in and I was charged $50. First time this happened. I took pix of overhead cabins and people departing plane who had larger carry on's and some a back pack also. This happened 2x's before because of no room and my bag was checked but I was not charged. Please re-fund me. I honor rules but not what happened this morning. THE FLIGHT WAS FROM Pittsburgh to Dallas Flt AA892 6:07Am The check in lady was very professional and kind. I have pix on my cell phone but cannot load them but can bring prints to your office. I want to contin ue to fly American but feel this was unfair. My phone # is 817-532-6634. God Bless You Angelo Susini

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