American Airlines Complaints Continued... (Page 2)415+ reviews added so far. Upset? Call American Airlines corporate: 817-863-1234
Tried to check in 48 hours to try and book seats. Could not. Got through this morning and checked in and were given assigned seats. Was disappointed about the seating arrangements. My husband and I always sit together do not like the fact I am travelling 4 hrs and hes on one end of the plane and I on the other. Other airlines at least designate seats for you (and they are economy) together. You think, which I am sure the other airlines do, that if you are under the recorder location YUAGCF that they know you are travelling together that they would seat you together? Disappointed and also other airlines do have check bag that you can do online. You do not. And was using economy for the other airlines too. If you are going to use that excuse. Seating should be looked at if you are assigning. Should not be a penalty if you do not have the AAdvantage card? tks Faye Zayonc
My name is Alexis Alvarez I am very upset and annoyed with American Airlines , on January 27 on flight 310 from Miami to Cuba, my wife grandmother traveled, she is 92 years old so we always ask for a wheelchair , the chair service in Miami was delayed an hour and when she arrived in Cuba they made her walk from the plane until she left by the exit door, she never received the chair service in Cuba, that lady needed medical attention when she left from the airport because to have high blood pressure ,joint pains and severe headache , that is irresponsibility of the airline since she is a very old person and that service is requested for her medical problems , the airline has to take responsible for the health of that old woman
My wife and I booked a flight with united to Kalamazoo and got there ok , then we was to fly out Monday Jan.28 and it was canceled then canceled again so they booked us with American airlines for Jan.29 and we got to the airport and checked our bags in then and hr and 1/2 we were told our flight was canceled again then they put us again on a flight for Jan. 30 and it was canceled when we got to the airport so I asked them do they have anything out of Detroit so they got us on a flight that day how ever it took 6 trips to the airport and a long trip to Detroit and two more days to pay for my car at the airport in ONT. CA. and all these cancellations I never got a notice on my phone and I did checked on the computer for up dates before I left so I feel you all dropped the ball on this trip for we do travel a lot and hope communications get better with the customers . code=WLWSQL
I (Sharon Linville) booked a flight through Expedia from Springfield,MO to Medellin, Colombia on November 19, 2018 ticket #0457223862503, to be with our daughter, who had been diagnosed with Stage 3 breast cancer, and was in Medellin alone. Due to a delay in my husband's passport I called the airline reservations direct and he was booked on same flight Eticket LA045-72696142 32-33. This flight was perfect!!! After arriving in Medellin, during routine heart tests for giving chemotherapy our daughter was diagnosed in heart failure and needed open heart surgery. All medical procedures required payment up front and she had no insurance. We had money for chemo treatment, but then had to spend it for her open heart surgery. After heart surgery was completed and our granddaughter came from U.S. to be with her, we started trying on Dec. 12 to book flight back to Springfield, MO to sell our truck and camper to provide funds for her to start chemo a month or six weeks after heart surgery. We had so much difficulty trying to change our return flight, we had another daughter in the U.S. call american airlines for assistance. They told her that change would need to be made with Latam Airlines in Medellin as that is where return flight would originate from. She tried talking with Latam several times and I emailed with them several times, but by Dec. 15, we could not received anything from anyone. Finally, my daughter in states contacted my husband's booking agent, Ivy Thomas, and she booked us on flight on Dec. 18,th, flight AA924 to Miami AA2700 to Charlotte, AA3868 to Springfield,mO and told it had to be confirmed immediately to get the flight, which my daughter did because she could not reach us in Medellin.
Our ticket prices were Sharon 1037.83 (including a 8.40 booking fee and 63.00 flight protection plan.) Larry 1089.53 plus 209.35 agent fee.
RETURN FLIGHT was 945.76 plus 526.50 plus 325.50. We felt we were taken advantage of on our return flight as we could have booked a one-way flight from Medellin to Springield, MO for $510.00 for each of us on that same date. If you need further information, please advise. If you can assist us in reimbursing us in some manner, we would appreciate it. We felt American Airlines did very little to help us economically change the return flight
Sharon Linville 417 848-4091.
I was on a return flight on Thursday 24,2019 out of Cleveland, Ohio flight AA5358. While in the boarding area before the flight, two service men with their dogs entered the area and sat. I thanked them both for their service to our country. They were members of SOWW from Myrtle Beach, South Carolina. The military dogs were well behaved.
When boarding started you could tell there was an issue, two others passengers and I were very aware of some confrontation going on. One soldier was refused boarding. So as follows:
1. military with dogs who fought for our country.
2. empty seats on the plane
3. one passenger gave up her first class seat for one of these men.
4. female attended made it clear she was afraid of the dogs
5. one soldier was left behind
6. pilot tried to get the other soldier on the flight and gatekeeper said no.
7. read about gatekeepers and not sure how it applied.
8. I want to know how an airline can refuse a military personal a seat that they had tickets for.
9. I am looking for an answer .
My name is Chinnu vazha Joseph. I am writing this e-mail because I had a bad experience from American air line on 1/23/19. I am supposed to travel from JFK to BFL via Phoenix and Upon arrival in JFK I came to know that the flight AA 1587 will be departing late and I may not be able to get my connection flight from phoenix to Bakersfield (AA3010).Then I approached the enquiry and they said I can only travel from Phoenix to Bakersfield on 1/24/19 @1056 and I have to wait at Phoenix airport from 2115 till 1056(1/24/19). Then I asked whether I will be able to get a hotel room the clerk said ,no you have to get your on. I am a 62 years old lady with h/o diabetes on insulin, how can I sit at the airport Almost 14hrs?. The clerk issued a boarding pass for Bakersfield from Phoenix (AA5846) for 1/24/19 @1056 without answering anything. Then I approached another clerk and asked Is there any alternative way I can go home. Then she said one available for LAX and my two already checked baggage will go to Bakersfield and will reach on 1/24/19. Also she issued boarding pass from JFK to LAX (AA 302). I traveled from JFK to LAX and from LAX to Bakersfield I took a taxi and spend almost $75 and a 2hrs and 30minutes.Now again I went to Bakersfield airport on 1/24/19 two times to get my baggage and they said it is in LAX . I requested the staff to get my baggage from LAX to Bakersfield and she said she will try and it may get by tonight or may be Tomorrow. I am still waiting to get my baggage.
Now my concern is why I have to go through all these hassle?. What compensation are you going to give me for these suffering?. I truly think I have to get a complementary ticket From BFL to JFK to use anytime this year by AA . I am patiently waiting for your reply and my 2 piece baggage which i paid and checked in from JFK.
My recent flight on Wed. Jan9th Nonstop from Mia to EGE my luggage was misplaced and didn't make the flight.Myself and 4 other friends were on a 3 day ski trip. We filled out all the necessary forms and explained to the agent that it was imperative that we get the luggage the same day because all of our ski needs were in that specific luggage. When we called to see why our luggage didn't make it the used the excuse that it was related to weight, fuel and head winds. The truth is that it was a half full nonstop flight that we checked in over 11/2 hrs in advance. We found at least 4 flights that could have easily gotten our luggage to us the same day but instead was delivered on the next day nonstop out of Miami. we didn't get our luggage until 12:30 and by the time we drove back to Vail and got our skiis we missed out on the entire day of skiing. I feel this whole situation was handled with neglect when it could have been handled much more efficiently. Your agents we spoke to were even embarassed by some of their answers that were read off a standard reply. I have been a advantage member for many years and this is the first example of total incompetence that I have experienced. This is the first such complaint that I have ever reported but the handling of the whole situation was extremely frustrating. I am anxiously waiting for a response!!!
I was on Flight 5880, flying First Class from Houston, Texas to Ontario, California, via Dallas/Fort Worth. My request for a wheelchair was on my flight reservations. When we got to Dallas/Fort Worth, I was detained on the airplane for about 1/2 hour waiting for a wheelchair. The crew made numerous callas as they had to remain on the aircraft until I was off, as you know.
When the wheelchair finally arrived, he took me into the terminal and that is where we stopped while he was trying to get someone to take me to Gate 26C. Finally they put me on a cart and the guy took me to the down to an elevator away from where we should have been going. Anyway, he stopped at the elevator and said follow me. I said I need a wheelchair. He said oh sit there and left. A woman came who obviously knew what was happening as she said I will see what I can do. I must have sat there for about 15 minutes and finally someone took me to the train and knew where we were to go. I was the last person to board my flight and almost missed it.
I must say this was the first flight I had made first class and the first trip down from Ontario was great, but the return flight was terrible. I was treated better on an economy class flight. I am 83 years old and this was my first, first class flight. I am really disappointed with American Airlines.My number is 951-410-5248, in case you would like to respond.
I am medical doctor and an American Air lines frequent flyer on international routes particularly to India. i buy frequent flyer miles often.More recently I am having difficulty booking international Bussiness class or first class. When I want to book First class, the only choice I have is British Airways who charges >$560 above the 115,000 miles given each way for first class, this also I rarely get direct flights from DFW, they route it through different airports that too only one segment in First class ans the segment from london to Hyderabad only Bussiness class ,but takes full first class miles.
WhenI book on Qatar First class I never got first class availability, only bussiness class, rarely do I get a direct flight to doha from DFW. It is usually routed through other airports.
You encourage flyers in buying frequent flyer miles, but provide no availability of direct flights on international routes and poor availability of first class for the full journey. Are you going to provide some answers to this problem? Without answers to the problem I am afraid that you will loose some of the loyal frequent flyers like myself. Thank you for listening and hope you will rectify the problem soon.
On December 3 I used 25,000 of my AAdvantage air miles to book a December flight from Akron-Canton to Orlando four our 3-month winter stay in The Villages, Florida. Record locator: ZWADDI.
On December 28 I was informed by my surgeon that I would require abdominal surgery to repair an aneurism that had a 50% chance of bursting within the year.
Being considerate I immediately canceled the flight so that American could sell the seats to someone else.
When I asked the American Airlines representative by phone to have my 25,000 air miles restored to me, he demanded that I pay $180 to buy back MY air miles that I did not use. I refused.
I sent a letter to Doug Parker, American Airlines CEO, in Fort Worth, Texas. I did not get even the courtesy of a reply.
Department of Transportation requires that American Airlines responses to my complaint. I'm waiting.
And then I have to decide whether I want to switch my Master Card from AAdvantage to another, friendlier airline.
American Airlines did not lose money if it filled my seat. Yet it wants me to pay $180 to buy back my own miles. My thousands of dollars of AAdvantage credit card purchased have benefitted American Airlines. Why punish me for being put under a surgeon's knife tomorrow?
I was caught in the mess on Dec 26 to and from Yuma Arizona. I realize the weather played a big part but I paid for assistance which I never received. I paid for seat assignment
which I only received twice and had to pay an additional $30 for seat assignment on my return trip. I also had to pay for a trip to New Orlenes where I could finally get a return trip to Yuma. I paid for assistance on the flight which I never received any more assistance than any other senior, which was an occasional wheel chair. I paid for baggage protection which upon arriving finally I found my bag contents were sopping wet. when I could not get out of Dallas FW I was 4 days where I had to purchase clothes for 4 days and make calls to obtain my extra medicine for the additional days. I have to admit that I thought I had purchased all the protection that a 83 year old would need to protect me on this trip. My PNR is OUIUW. Thank you for looking into this matter. Arlys McDonald.
I requested a wheel chair on round trip from virginia to lax, there was no wheel chair when I checked in at roanoke virginia airport an when I arrived at lax there was none there to go to baggage claims which was a long walk. the returned flight was good until landing at roanoke airport around 11:30 pm then no one was there again. I'm a partial disable veteran an have a hard time walking long distances an stairs. just to let you know what happened an the last time I flew with american air the same thing happened again.
My family was traveling to Madrid, Spain from Philadelphia, Pa on 12/21/18 Fight 740.We got to the airport at least 3 hours ahead of schedule.The TSA agent told us to put our 8oz Philosophy skin cleaner in our checked baggage.My husband went back to the check in area which was not busy.He walked right up to the counter.The airline personal refused to put the item in 1 of our 3 checked baggage.My daughter has very sensitive skin and needed this item and it was a Christmas present. We spent over $3000 for these tickets.The item was $35.00.American Airlines should reimburse this cost.
I hope to hear a response from American Airlines.The video on our flight stressed how American airlines wants to be "great".This small request would remind us to use American Airlines on our next trip to Spain.
Flight from CLT io SB In Dec 28 2018. AA 2923/28. My wife and me were completely overlooked by 2 attendees for drink and snack for 2 seats on row 10 when they were served. I raised my hand and yelled but to no avail. Everyone else was served beverage and snack. Very poor service by the woman and man. Especially by the woman who from the back with a cart. We were completely ignored. BAD!!! Also Aviator customer. Should get a Gift Card. Reply please. Craig and Mary Gober
Flight 1064 Dec 26, 2018. Flight was to due to depart from San Diego at 10:51 am. Flight left at approximately 12:00 noon for Dallas. Nearly an
hour late. Pilot stated, "no problem he would make up the time." We entered Dallas airspace at approximately 4:00pm ,pretty much on schedule. But, Dallas was busy and the pilot indicated he would "hover". His hovering burnt too much fuel and he announced that he would fly to Shreveport, La. to refuel. After a delay, Shreveport gave permission to land. Time now, about 5:00 p.m. Problems, now escalate. Not able to refuel because no ladder tall enough to reach fuel port. Sat for hours. No food was handed out, none was offered for purchase during flight, just some old pretzels. Now about, 8:30 pm. Being a diabetic, I ask for some OJ. Reluctantly, I was given about an ounce. Now, an announcement was made, we would be staying in Shreveport overnight. They did not have a stairway tall enough to reach doorway to unload the passengers (approx 191). It has now been about 4.5 hrs on the tarmac, total of 8.5 on plane. No drinks, no food, paper towels and toilet paper depleted. Another 45 minutes goes by before a stairway appears. Passengers are told that they would have to step down a foot to reach the gangplank. Before disembarking a bus would have to be found to transport passengers 30 at a time. When finished we were 6 hrs on tarmac, 10 hrs on plane. It was now sheets of rain an severe lightning as we disembarked. No one met us to tell us where to stay. Word passed, we were on our own. No reimbursement. Be back at 8:30 am tomorrow. The next morning at 11:00a.m. we were told they were looking for the crew. They showed up at noon laughing and carrying pizzas' for themselves. Wish I had taken a picture. What an optic! If someone held fell down that gangplank with the sheets of rain and lightning it would have been quite a lawsuit. As of 12/31/18, my wife is still sick in bed. She has missed 3 days of work as a Registered Nurse, been to doctors, on antibiotics. We in addition, have bills for lodging, food and transportation. Their decisions were not well formed. If they say the weather
was bad, it only became bad after spending 4 hours on the tarmac. Their were other airports that would have been in their purview, or better suited
for the aircraft /airport.
Bob & Chris Draft
4523 W. Lawnview Dr.
Pgh. Pa. 15227
Work 840 24 hrs @35 hr.
Itemized costs as listed above.
I took my daughter, Veronica Tovar (disabled) and her daughter April Ambriz, to the airport yesterday at about 11:00 am. We checked in at Customer Service because she was going to need a wc and assistance. The attendant was very helpful and called for wheelchair assistance for my daughter. We waited about 45 min. Which, I didn't mind being that the airport was pretty busy. We finally got the wheelchair and our escort. He was a very nice gentleman by the name of Mr. Dhairya Mistry. He proceeded to escort her to the security check. Then, that's when the problem began, we approached the conveyor belt and he told us to remove our items and place them on the bins. Then all of a sudden out of nowhere this one TSA by the name of "Ray" came over and told us not to be grabbing the bins. I told her we were instructed by the escort to do so. She, then told me well he shouldn't be grabbing bins when there are a lot more up ahead. I didn't know what she meant by that. Then another TSA told her that the line was open and he could proceed. She, then replied I don't care he shouldn't have grabbed the bins, I'm not done yet. So, then Mr. Mistry apologized to us for her tone of voice with us and misrepresentation of good customer service. So, we went on and I decided to stay with them at the terminal until she boarded. I wanted to make sure they didn't encounter any more problems. After they boarded I left to the parking lot and on my way out the parking lot, I realized the ticket must have fallen out of my pocket when I placed my jacket on the conveyor belt because we weren't allowed to get a bin and place it in. So, I approached the ticket gate at about 1:30 and, I apologized for losing my ticket. The attendant said to me "you lost your ticket?" and, I explained to her what might have happened to my ticket, I told her the time that I arrived there was no need for me to lie. She told me that I'd have to pay from 9 am up until the time, I left and so, I said ok how much. She then said id have to pay 40.00 and, I was so upset because I didn't mind paying up until I left the airport which was reasonable considering I lost my ticket. Then again parking was 2$ for every hr. I was parking in the hourly garage. I wouldn't have stayed so long if it hadn't been for the rude customer service of the TSA. My daughter has a special impairment which makes it hard for her to communicate well. This was her second time flying AA and, she told me she wasn't very happy with how we were treated.
AA155409-Due to inclement weather my flight was cancelled 12-26 and rebook 12-27 for arrival at JFK instead of LGA. I inquired about my luggage and was told it would arrive with me, it did but not at the same airport, therefore my 1 piece of luggage did not arrive with me at JFK. I filled out the delivery on line. When I did not hear from anyone I called on hold for 2.5 hours. After completing the necessary info I mentioned my meds were in the suite case. Email stated luggage would be delivered by 4 PM. Luggged delivered at 7:30. 20 mile from LGA to 10469.
IT SEEMS LIKE NO ONE CARES. AMERICAN AIRLINES IS JUST TOO BIG A CORPORATION FOR MEDIOCRE SERVICES.
Upset and disappointed . Sandra Y Peters
My wife and I were scheduled for a Direct flight to Buffalo, NY on Wednesday December 26, 2018.
Our record locator number was HOCVYG.
Our flight number was AA 502 scheduled to leave DFW at 8:30 PM.
This Flight had two schedule time changes, and then, was cancelled due to extreme Thunder/Lightening and very heavy rain.
Upon cancellation we were auto rebooked on a non direct flight for the next day which due to personal reasons was unacceptable.
After cancelling our flight, we were told we could retrieve our one checked bag at the the baggage claim carousel,
when we got there we were told to go back up to the ticket counter and enter a delayed baggage claim. At this point the agent told us
we could pick the bag up the next day or wait up to two hours at claim area D30 and our bag would be brought to us via the carousel.
We chose to wait the two hours because we live about 40 miles from the airport. After waiting for two hours i went to the baggage service
representative and gave him our information. He then issued a "DELAYED BAGGAGE RECEIPT" and told us no luggage would be retrieved that evening. When I asked him how long before we would receive bag, his answer was it will get there, when it gets there! By this time it was between 11:00 and 11:30 pm. We then had to hire a "LYFT" driver at the expense of $82.50 to get us home.
On Thursday we contacted the luggage claim people, the bag was not located and they had no idea of it's delivery time. It is now Saturday December 29, 2018 and after calling today to check the status we were told it was still at DFW in claim area C31. We still do not have our luggage and, realize there were many flight cancellations on the 26th, but our bag never left the baggage area for gate D37 and no one can still give us a time as to when our luggage will be found and delivered to our home.
We feel this was very poor customer service communications. We are reaching out to you to try to retrieve this luggage as soon as posssible.
Our "Delayed Baggage Receipt" file number is DFWAA03667576.
We can be contacted by either phone or e-mail. Cell Phone # 972-742-9915; Home: 972-530-0729; E-mail: email@example.com
We thank you for any assistance you can give us in locating and getting our luggage back to us.
Sincerely, Fred and Linda Fagyas
First of all we have always had great experience with AA, always use them and have had the best prices. We took a trip to North Carolina to stay with the grand kids for Christmas vacation. We left Chicago on December 21 Flight 1668 PNR Code XEKFEZ. When we arrived at Charlotte airport one of our pieces of luggage didn't arrive. Went to customer service to file a missing luggage and she said it was delayed and will be on the next flight. So we waited and it wasn't. To make a long story short it arrived at our hotel about 4am.
Now returning from Charlotte to Chicago on December 27 flight 1821 XEKFEZ, my wife is 73 and needs a wheelchair and we had to wait for over an hour for a wheelchair to arrive. Good thing we got there early. So, we got on the plane and sat there for over an hour to be told they didn't have a front end crew to fly the plane and we had to deplane and wait in the terminal. Our flight was at 1:05 and after several delays the lady at the counter said the pilot should be there at 5:30. At 5:30 we were notified the flight was cancelled and we had to book another flight at customer service counter. The line at the customer service counter was a block long, literally. So we waited in line for about 30 minutes and I received an Email that they had booked us on a flight leaving at 5:45 at gate B16 and we were at B08, just to remind you my wife needs a wheel chair, but we had to walk because there were no wheel chairs around. The new flight number out of B16 was 2488 that was suppose to leave at 5:45, well it finally left at 7:45. I mentioned to the flight attendant that we had changed planes and that my wife would need a wheel chair at Ohara. We got there and no wheel chair. We had to wait about 30 minutes while the counter person had to request a wheelchair. So we finally got to Chicago at 9:00. What a long day.
While traveling with my daughter Tamieya Coffey on 12-20-2018 from Moline, Illinois to Dallas where she caught a connected flight to Tucson, Arizona while I caught my connected flight to Sacramento, Ca we both received each others baggage instead of our own. While American Air Lines did get her bag to her the next day they never were able to get my bag to me. By the second day I had to drive 100 miles each way to receive my baggage. I had to pay $30.00 per bag for this service for a total of $60 plus gas, parking and time off from work!
I had a round trip ticket from Bermuda to Miami then I received information which made me have to go to my senior parents in Orlando which I had to purchase another ticket for as well as pay to change my return date from Miami. When returning from Orlando, I had offered to bring back bags for my parents which would make their return less stressful. I had to pay $420.00 for 4 bags and then had to collect them in Miami and recheck them for another $420.00. I found this to be absolute robbery. $840.00 just for luggage to be transported back to Bermuda??? I could have bought 3 tickets for that price and to think that it was because I had to go to my senior parents before travelling back and assisted them with thier bags ALL on the same airlines. I always travel on AA and am a rewards member but this has left a very sore taste in my mouth. Where exactly is the customer service??? I could halfway agree with paying the $420.00 once BUT TWICE?? That’s just ridiculous. My travel dates were Nov 29-Dec 12th (original return was Dec 6th)2018, Bermuda to Miami round trip then Dec 6th -12th round trip from Miami to Orlando.
Can someone explain this exorbitant charge? Record locators EQHNLI AND JHUQEQ
My flight back to KCI was a total disaster ON Dec 6 my flight at GRK Killeen Airport at 6:32pm was cancelled due to maintenance so that meant I would not connect to my 8:50 flight to MCI kansas city ks...this put a hardship on me...I had to catch an 8:00 clock flight to Dallas Tx then spend the night in the Airport in order to catch a 7:20am flight to MCI....This hardship I suffered was an extra day cost on my economy parking and a missed doctor appoint at 8:30am at the VA hospital and no rest all night....I would like to be compensated with a voucher for a round trip in order for me to ever use this airline again and this was my first experience with this airline
I went from KCI to Killeen TX... on Dec. 5 flight 1098 to DFW the flight was good but the gate said B22 when it was actually B46 I was the last one to get to plane, nearly missed it but ok upon getting off bags was lost but found....it was the return that was a disaster...flight from killeen to flight 3545 at 6:32 never left the ground due to maintenance problems....well that through my whole schedule off for friday the 7th....first I had to sleep in airport in order to catch a flight out that morning to get to my final destination and had to pay for a extra day in economy parking....I would like some type of compensation for my inconvenience, stress no rest from your maintenance problems with your aircraft please..thank you!!!
I’m at Gate B7 in the Charlotte Douglas airport and a woman by the name of Shayone is working. She has not only been very rude to me but other costumers behind me in line. Working in the service industry myself I understand that people have bad days but traveling is stressful enough, so when asking for help seems to be a burden for those who’s job it is to help it’s unsettling. Thank you for reading, hopefully the issue is resolved for the next guest she encounters.
We were on our 15 year anniversary and splurged for first class seats. On our return home flight connection we got to the gate still before other passengers to be told our seats had been given to someone else. How does that even happen. They said that they rescheduled us on another flight over 12 hours later but there was still room on the flight in coach so we still got on the flight. The workers at the desk said that we needed to contact American Airlines when we got home because they said we would get a refund.
After many attempts from my wife we still don't have this resolved one month later. Pretty crazy that they give people free flights, hotels and money to opt out of an overbooked flights, but when they give your seats away they don't want to refund you
I have been flying from Charlotte to Shreveport La. for the last 7 month and when I take the 8pm flight. I have been delayed numerous times. The last trip on 11-15-18 was delayed over 3 hours, this put me home at 1am. Also on return flight at 6:51am they ran out of coffee. I was sitting in 1A. Due to I am 6'5" tall I continually have to have my seat changed so my knees are not in the back of the person in the seat in front of me. I do fly this flight every 2 to 3 weeks.
Record Locator: IBZZWH
Gate At LAX :
Treated EXTREMELY RUDE & DISRESPECTFUL by first employee to arrive working flight gate.
Humiliated and embarrassed.
Please call me to discuss this issue.
Upon arriving Paris on flight a44 on October14 our plane could not arrive at a gate ,instead the plane landed in the middle of CDG airport,and because i needed a wheelchair i and several other passengers with disabilities i had to wait over 1 hour before anyone came to pick me up. Therefore i missed a car service that could not wait that long and my wife and i had to pay for another service.after missing the original driver. Your pilot on this flight suggested that i contact you for this awful service!The pilot himself was also frustrated by the lack of anyone caring about us instead we had to wait on the windy field. I feel that American Airlines owes us the additional cost 95.00 . In addition ,no one in your firm cared about us. I am an an advantage Gold member U6n2040. I hope that in the future if we fly International and use your firm things will be better. Frank Pilmar
On my connecting flight from Cancun to Buffalo, we had to connect at the Charlotte, NC airport.
I would like you to be aware of a horrific incident that happened at Gate 15 C, waiting for our flight No.AA 703 to Buffalo, NY.
My friend and I went to Cancun to celebrate my 70th birthday.
All airport personnel were terrific. We were both in wheelchairs that had to be pushed because of the bar behind us. Since it was after 6:30 p.m. and our flight to Buffalo didn't leave till 9:35 p.m., we decided to have the airport personnel push us to Gate 15C. It was crowded with people leaving going to I think Springfield, etc.
Upon arrival at gate 15C, the wheelchair agents asked the Gate Agent where to put us. He instructed them to put us at the farthest end of the first row. After the congestion settled, my travel companion went up to ask that if the plane to Buffalo was not full could they change our seats closer to the front because we were originally back in row 25.
As the time was getting near boarding time, I tried to get the Gate Agent or his assistant's attention to no avail. I therefore got out of my wheelchair, took my cane and hobbled up to the Gate Agent's desk. I asked him if wheelchair travelers would go on first, as on all the other flights we took. He assured me that would happen.
Nancy Van Wie, my traveling companion, and I were watching all the rows board and we still sat there. Finally, I was able to get the assistant's attention. She came over and claimed that they didn't see us. I asked if we were invisible. She finally called to airport workers to wheel us to the gate desk. Upon arriving there, I calmly said to the Gate Agent, "did you forget about us?" He became very nasty and said, "don't you give me no attitude". I again calmly said "well it seems that you treat the handicapped and disabled differently than the young pretty girls". I then asked him for his name. He became enraged, turned is ID tag around and said "I'm not giving you my name". He became more enraged, yelled that he was only human, tore up my boarding pass and stormed off mummbling something under this breath.
The two wheelchair aids were horrified and apologized for his nasty, rude behavior and said no one should be spoken to like that. Nancy and myself felt so humiliated and embarrassed as there were many new people waiting for the next plane at that gate. I do not know his name, but I believe he may have been Pureto Rican with a bald shaved head for identification purposes..
The rest of our flight was great.
All I can say is that this incident is a bad way to remember my 70th birthday.
Hoping to hear from you soon and to avoid someone else having to suffer and endure the same humiliation as we did..
I purchase a one way ticket for me and my husband from vieux-fort st.lucia to las vegas nv for December 31 st leaving st.lucia at 7:57 am arriving las vegas at 12:26am then I call and spoke with a live person asking to change my time of departing from 7:57 am to 4:41pm instead the lady who help me made a big mistake by changing my flt to December 13 did not notice that until later the next day due to the error I develop panic attack right there and then ,cause me to get to work due to me being on the phone trying to resolve aa staff errors .Getting to work I could not focus because my mind was on what also happen so that spoil my day with a headache,so because of what aa put me through even if it was corrected i woul like part of a refund back
On Tuesday October 23, 2018 my wife and I were flying to Budapest, under record locator GXOIWJ. We boarded Fl. 96 in Philadelphia at 6:20 pm. The plane experienced mechanical problems and we ultimately had to deplaned. This whole process was handled poorly. We were promised sandwiches but only received snacks. We were kept at the gate waiting from the 6:20 pm time until around 1:00 am before the flight was concealed. We were provided hotel rooms for the night and the flight was rescheduled for the next day. We were later emailed a 4:20 or 4:30 pm time for the flight.
Next morning we attempted to get boarding passes but no one knew of the rescheduled flight. We were booked on the next 6:20 pm flight. And not in the ungraded economy sits we had. I knew this was not right and after searching found an experienced American person at the help desk who with much difficulty found our rescheduled flight and gate. I also had paid several times for our upgraded sits. I believe these have been removed from my credit card. This whole process seemed unnecessary, time consuming, anxiety producing especially for my wife who has some mobility problems. We had to walk around the airport looking for the help desk. It also causes us to miss the first day of our river cruise. I am disappointed in how difficult American made this process. If I were not as determined as I was we would have been on the wrong flight in less comfortable sits. I am reluctant to flight American again. Ronald Eckerle firstname.lastname@example.org
I arrived at San Diego airport at 5:15 AM on Tuesday 11/6 for a 6:20 AM flight to Phila nonstop. I went to the First class check-in and was 4th in
line, when I was called to the counter it was 5:35. The agnt walked away from the counter to speak with someone from behind the counterm for severl minutes, when she returned she checked me in, but told me that I had missed the cut-off for checking my bag, and I would not be on the flight.She said she could get me on a flight through Chicago, but is was coach and in the rear of the plane. I declined and requested a first class flight, since I had paid full fare,they found me a flight hat keft in 2 hours through Chicago with a 2 1/2 hour layover. As a result I arrived in Phila about 6 hours after the original arrival time and was unable to vote and had to pay a fee to pick my dog up from the kennel after the 6:00 PM closing time.I feel that this was an unnecessary inconvenience and coud have been prevented with either more efficient or additional counter staff, or if the counter person had not walked away. It was a very long dissapointing flight, and a less than pleasant experience. I appreciate your indulgence and hope that these type of problems can be prevented especially for full fare ticket holders.
I arrived at San Diego airport at 5:15 AM for a 6:20 flight to Phila. I went to the First class/priority check-in and was 3rd in line . The agents were very slow and at approx. 5:35 I was called to the counter. The agent excused herself to talk to another person, who I later understood was supervisor. When she returned and began my check-in, she informed that I had missed the time deadline to get my luggage on the flight, and my seat had been given away. I was able to secure a seat on a plane to Chicago that left after 8AM. and had a 2 hour and 20 minute layover in Chicago. They first offered me a coach seat in the back of the plane that I refused. As a result of the delays in stead of arriving around 2:30 PM I arrived after 8PM, I arrived too later to vote and had to Pay a $30.00 late fee to pick up my dog from the kennel. I finally arrived home at about 9:30 bot the expected 2:30. My feeling is that the customer service at the check in was excessively slow and resulted in my missed flight, if the agent had not spent time talking to the supervisor I would have mad the cut-off time. Overall it was frustrating unwarranted experience, I would expect better service for a full fare customer.
On October 24th, my wife, my son, his girl friend and I scheduled a flight from Honolulu Hawaii to Los Vegas aboard American Airlines. We booked first class seating in both directions. The experience for all concerned was absolutely horrible. WE booked connecting flights - Hon to L.A. - L.A. to Los Vegas. When we landed in L.A. the nightmare started. My wife receives a message on her phone the connecting flight gate has changes. We quickly make it over to the new gate which is a fairly long ways. As soon as we arrive at the new gate, we're told the gate has changed once more - this time it's right next to the gate we just came in on. We once again quickly walk back to the second new gate. As we arrive at the second new gate number, we're now told the flight is delayed for 2 hours. This delay caused my family and I to miss a planned dinner with friends in Loa Vegas. NOW let's discuss the flight back home. On October 29, we arrive early to the airport, check in and walk over to our gate. Before reaching the gate, my wife received a message on her phone informing her the flight will be delayed for 2.5 hours. This delay will cause us to miss our connecting flight from L.A. to Honolulu. We stand in a "LONG" line to talk to flight representative at the gate. We were told he would try and get us on the flight scheduled to leave in the next hour and half. Have a seat and they'll call us back up before the flight boards. An hour and 10 minutes later - we get back in line and just as we reach the front of the line - we're informed this flight has also been delayed for 3 hours. Therefore, we're instructed to go and wait for and board our originally delayed flight which has changed gates for the third time. We get to the new gate and once again wait in line to talk to the gate representative. We're told American will put us up in a hotel and cover our meals for the night. We get into L.A. and our bags can't be found. After going around and around with the baggage assistance representative, our bags are finally found. By now it's getting late and we just want to eat and get some sleep. However, before leaving for the hotel, we must meet with another American representative to obtain hotel and meal tickets. We make it over to the hotel, check in and head for the dinning area. We were gIvewn12.00 EACH for dinner. The bill was over $90;00 with tip! There was not a meal for $12.00 in the menu. The flight the next day was also delayed for 20 minutes. We had to take a flight that took us into Kona and another 3 hours layover. All in all - it took us two days to get from Vegas to Honolulu. We all lost a days vacation. I'm pissed! Now what is American going to do to make this right?
My husband and I had never flown American Airlines. We were looking forward to our recent trip anticipating a wonderful experience. Unfortunately, our flight out of Chicago was delayed long enough for us to miss our American connection by minutes in Miami. There was no effort by your personnel to communicate the circumstances at which to possibly accommodate with connecting flights.
Departure from Key West on our return trip was very efficient giving us a renewed attitude about your abilities, until our connecting flight in Charlotte. First we were assigned to a faraway gate that should have been closed to the public! Cardboard covered floors, open ceiling panels; removed seating leaving much standing room with stale air greeted us. We were thankful for the change of gates to our flight even though it was another long trek. However, we were delayed 2 additional times! Our flight was to land In Chicago at 11:56 landed at 5:17. Apologies did not suffice for this inconvenience.Our time is valuable to us. We are asking for you to refund our airfare from Clt to Ord, our baggage fees and our upgrade seat fee. Vouchers are out of the question. Credit back to my credit card.
Kathleen and Kevin Mescall
Travel date 11/05/2018
CLT to ORD <OJFTLA>
Ticket #0017211102236 Kathleen M Mescall
Ticket #0017211102237 Kevin P Mescall
Friday Nov2 AA5938 scheduled 5;20 departure was delayed due to lack of crew then boarded 2hrs later then set on tarmac for 2hrs while mechanical issue was being resolved then deplaned then finally cancelled. was sent to various gates total confusion from agents Had a hard time retrieving my valet checked bag from plane. Then learned that that plane was giving to another group for people from an earlier flight. No hotel or food comp. It was an unbelievably stressful experience. I would appreciate a call please from someone to resolve before my next AA flights I have 3 more scheduled for November. Give me a reason to be loyal to AA when I book future flights for my company.
I flew first class on flight AA372 , sitting in seat 4B on Saturday November 3, 2018. I pay extra to fly first class because I have sever spinal issues.
The seat was broken and would not recline. The stewardess was very understanding and customers around me gave up their blankets to try and make me a bit more comfortable. Needless to say my first class flight was absolutely miserable. I am still very uncomfortable which would not be as severe as it is if Id been able to recline my seat for at least part of the 3hr and 20min flight.
My AAdvantage member # is 27EP84A.
I asked specifically at check in, to make sure I had a seat that reclined because of my spine issues.. I was told yes because it was a row 4 seat.
Thanks for your attention to this matter and Im hoping something can be done to compensate me for my flight.
Just submitted complaint today. Talked with American Airlines and problem is being addressed.
Please remove the previous complaint I just sent!
We had flights leaving Tulsa, okla on Tuesday October 9th going to Charlotte and on to Cancun. We have flown American always and was shocked we I received and text saying our flight had to be changed the crew did not have enough time off for us to make our flight on to Cancun. I called and got a very nice man by the name of mike he got us on to Dallas which is where we usually go any way all is good. We leave Tulsa as planned get to Dallas head right to our gate they are boarding and 8:40 and to make a long story shorter I had paid for preferred seating to the tune of $176.00 well we did not get to board early there are no benefit to paying that we got NOTHING out of it. Not even a free drink, anyway we sat on that plane until !12:00 when they let us leave to get some thing to eat then they had us get back on and we still sat there because of weather then plane issues i have 11 text rescheduling that flight AA1190 the flight attendants were rude and did not care one way if we were happy. They did not explain one thing so when i finally ask about getting a drink she told me they were out ??? What ? WE still did not leave until after 1:30 so we got in Cancun after 5:00 we were scheduled to arrive at 11:50 ? It was a totally awful trip and i would my $176.00 refunded that is a joke we got nothing out of it i never paid the extra before and was so excited about doing thinking there were benefits to it well there weren't, plus your attendants were awful and i still cannot believe how rude they were cold and uncaring. Very disappointed i have never complained before this was just tooooo much.
I hope someone will at least acknowledge me.
Dear Customer Service,
I have travelled with American Airlines for over 25 years and have enjoyed great experience until today. Not only was it a horrible airline experience it was by far the worst customer service experience I've ever had.
June 6, 2018 Purchased Round Trip ticket from Phoenix to St. George, Utah Departing 10/24 and Return 10/27
paid $213 Confirm Code CSXAQT
October 20, 2018 Called to change my return flight. I requested information to return via Salt Lake City, Utah to Phoenix and was charged approx. $200 for the change. I told the agent I was still flying PX to St. George but decided I would drive from St. George to Salt Lake to see a friend as I'd heard it was a beautiful drive.
He changed my return flight and I got the confirmation. Confirm Code: CSXAQT (same as original)
October 23, 2018 Received email from American to check in
Discovered they completely erased my originating Phx to St. George flight
Talked with several agents and was transferred to a SUPERVISOR - PORCHE - Employee #RPG
She repeatedly acknowledged that it was an EMPLOYEE ERROR and he should not have erased my original flight nor should he have made representations about the incorrect fare. She said it was completely an employee error. I said I understood, things happen and could she just get it resolved so that I could have my important flight back which had already been fully paid for.
I would not have changed the flight to return via Salt Lake if he had said it would be a $374 fee
PORCHE repeatedly apologized that it WAS THE AIRLINE EMPLOYEE'S ERROR. But she still charged me $200 to rebook the flight I already had paid for.
Porche rebooked my flight from Phoenix to St. George Utah Departing on October 24 Code: DPCPZE
I would appreciate if AMerican would stand behind their error and not punish their loyal customers. Would you please issue me a voucher for the $200 I paid today. You'll keep me as a satisfied American Airlines travelor.
CEO - Avery Lane
On my flight from Chicago O'Hare to Venice flight AA 42 I had to sit next to a very large man. I would guess he was 350 to 400 pounds. I was in seat 18H on the aisle and he was in the middle. Luckly for him I am a small person, but I only had access to 3/4s of my seat. Now I paid for a full seat and didn't get one. I have always liked American Airlines and my number is AL 2P19AL4. I feel that I should be compensated for the discomfort that I experiences. I did not complain at the time as he was a nice man and I didn't want to hurt his feelings.
Sally Anne Kaiser
2 Chapin Circle
Myrtle Beach, SC
On Wed Oct 17 2018 , I flew from San Francisco to San Diego on fli9ght # 1964 , after small drinks were served , I requested a cup of water to one of the attendants , and she replied Water ..? I said yes ...the wat6er never arrived , the problem is that I am Diabetic and I needed to get some water ASAP , I was feeling dizzy , I went to the back of the Plane and the attendant was seated chatting on her cellphone relaxing ....I had to drink some water at the Restroom ...I felt that she just did not care about the passengers ...I felt bad about her p
lack of care and performance ...what is her duty ..serve 1 drink and seat the rest of the flight ...? in the other hand on my return on Sunday at 2.35 from SD to SFO was an excellent experience ...well I just want to say that the Attendants need to be reminded about customer service , even a cup a water may represent a lot for some people . Thank you
my cell # 925-470-8291 , jrocha email@example.com
when the clients arrived in PHL they were told the flight from PHL/BWI was cancelled. they put them on a flight that was leaving later and into
RAGON airport in Washington. they finally arrived into WASHINGTON very late MR. TSAPOS has alzheimeris and MRS TSAPOS had a
verey difficult time. i feel they should be compensated for all the trouble they. lucky that their son pickup them at the airport because they
donit leave in Washington.
tickeg no 0017094710238 PANTELIS TSAPOS
0017094710237 OURANIA TSAPOS
It took me 3 days to get home from Tucson Az through Dallas frt worth to fort Lauderdale due to cancel flight AA2199 having to rebook for following day due to full flights and having to stay at airport overnight .Oct 13, 2018 flight 107. Flight 1576 next day 10/14/18 had no flight attendants and I was on hold from 5am until 2:30 pm. I sat hr by hr waiting for updates only to stand in another line as I missed one connection after another in Dallas forcing me to reschedule my connections and stand in line with over 100 other guest. my connection in Dallas scheduled for 6pm boarding was again delayed at gate due to broken first class serving tray almost 2 hr delay. upon boarding plane and sitting in row 30B our plane was forced to yet another hr delay while taxiing around because of plane pileup at gate. I landed in fort lauderdale the following morning and did not get home until 2am. This was a horrific draining and exhausting end to my week stay in Tucson Az. I am still recovering from the ordeal of traveling alone and having to deal with all of these circumstances that just got worse as the days went by. I was very disappointed in the service as well..I was not offered any snacks by the grumpy stewardess but the man sitting beside me was...This only raised my level of frustration as I waited and held back tears wondering if I would ever make it home …also none of the monitors were working either which forced the flight attendants to have to give a very poor explanation on safety rules as the plane was making its takeoff. no movie or tv to watch either...my 4.5 hr flight took 3 days before finally coming to an end..I thought I would try American Airlines for a change but after this I don't think I want to travel anywhere ever again...especially if it involves fort worth Dallas, Texas. Thank god this nightmare is over. I lost 2 days of my life sitting in airport while waiting on flight atttendants to arrive and broken equipment to be fixed. I would like a refund for my time wasted ,,,as they were offering to buy seats for over $700 on other Dallas flights leaving gates as I waited to board and was told that I needed to sit and wait with everyone else. Awful ordeal that I would not wish on anyone.
This is the second attempt to put in a complaint about American air services. I am handicapped and was very upset with the treatment at LGA . My ticket # 0012306909033, flight 3943, from LGA to ILM on 10-2-2018. My name is Patricia A. OConnor. address POBox 4152, (1509 South Shore Dr.) Surf City N.C. and phone 910-328-2312 or 910-789-9053. I always arrive and check in early because of my handicap. I use a scooter and walker and cannot go through security by walking. I have to be pat down etc. This was taken care of and I proceeded to assigned gate. After being there for about 15 minutes We were notified of gate changed and being moved to Gate D by going downstairs to a bus for transport to new gate. I am unable to go downstairs and assistance to new gate was supposed to be moving me.. I waited over 45 minutes for this help and had to remind girl at desk of my flight time. Finally an airport person showed up and led me to the new gate area. where I was notified that I had to go through the whole security inconvenience all over again. did not understand this since I was escorted by airport personnel. I was extremely upset and anxious and then rushed to make flight. I fly American often and have to go to LGA in Nov. and I hesitate to get a flight. IT WAS VERY TRAMATECT FOR ME . I would think that I deserve compensation from AA. The stewardess was very lovely and helpful, on both my flights. My arrival from ILM on 9-26-18 was also upsetting because of ground crew man who was incompetent in getting my walker and scooter when I got off plane. A young lady crew person corrected him and with help from another passenger I was finally able to leave AA. Your customer service I horrible and definitely needs much help. Hopefully I will hear from you very,very soon. Patricia OConnor
I gave my son and grandson 2 tickets to fly to Las Vegas Nevada on Oct 12 flight 2229 from Logan airport to Phoenix Az and then to Las Vegas for a birthday present The locator is HQQHKO. Their ticket numbers are William Clark 0793257 ; James 0793258 for first class seating. There was a mechanical problem with this plane. A representative from American Airlines placed them a flight from Logan Boston to Los Angeles and then to Las Vegas not arriving in time for a show in Las Vegas for which they had tickets. Neither of these flights placed them on first class for which they had tickets. I would like American Airlines to reinstate my miles. My AA number is 84W53M6. I would appreciate your help to give me back my unused miles so I can put them to future use. Thank you
Checking on previous complaint sent after flight 3943 on 10-02-18. have heard nothing and was disconnected on 817-863-1234 with no return call. your customer service leaves much to be improved. P. OConnor 910-328-2312.
My flight from BR to Dallas was scheduled for 8 pm on 10/ 14. I received a text that it was postponed until 630 am the same day! It was actually delayed until next day at 630 am. Then next day that flight was delayed and i missed my connecting flight... I was put on stand by and that flight was delayed an hour. When i finally made it to ontario ca there was no baggage! They put my bag on a later flight and that flight was also delayed! No more American Airlines!
I purchases first class tickets back home and on way back on a connecting flight, they mishandled my sons custom wheelchair by laying it on its side on the conveyor belt damaging the whole right side where the joy stick is and when we reached honolulu from maui, they gave us the wheel chair not only inoperable but unsafe to drive. We took a whole video of their handling from the airplane window seat. Needless to say, when we told them we took a video they began scrambling like a bunch of chickens looking for the manager. They did not think that we would detect it was from their luggage handling crew in maui on October 8, 2018. They were so shook up they did not know how or where to find a comparable replacement wheel chair for my son. He was very upset, crying and in alot of pain as he has muscular dystrophy and relies on the custom wheelchair to keep him propped up and comfortable. We had first class tickets and due to their poor service, they removed us from airplane last and bordered us on connecting flight last. i am requesting a refund on all of our tickets. I am hoping to hear back from a customer Service Rep soon. You can reach me at 909-851-5495. To help you out. This flight was Monday 10-08-18 Flight 385 Hawaiian Airlines from Kahului Hawaii to Honolulu then connecting to Honolulu to Long Beach on Flight 70
The Caucasian stout balding steward was EXTREMELY rude. He never smiled and was very blunt when asking we what we wanted. At a later time, I requested another bag of pretzels (since they ran out of cookies) and he didn’t acknowledge he heard it. When he was serving others, I asked him again for a bag of pretzels and he threw up his hands and said “one moment PLEASE”. I was extremely humiliated and informed the stewardess how rude he was. This man does not have the demeanor to be in a customer service capacity and needless to say I was very disappointed and taken aback.
My husband and I saved for several years to make this trip to Ontario California. We choose American Airlines for the service .we expected to receive Our trip to California went smoothly. Returning home was a different story. We arrived on Flight AA1472 15 September 2018.We arrived in Dallas/Ft, Worth and no wheelchair for my husband's deplaning and plane change .After a discussion he was told to go ahead and the wheelchair would meet him. No wheelchair arrived and my husband was forced to walk the entire jetway. We walked into boarding area and I began trying to get a wheelchair for my disabled husband .We contacted an American Airline employee Supervisor Michelle who attempted to assist us. She called 5 times on loudspeaker to get us a wheelchair. None arrived and I finally got hold of a moving cart as now our plane had been boarding for 20 minutes when we arrived .My husband was in excruating pain from an extended walk he wasn't expected to have to make.I am requesting you compensate us in some way to show us American wasn't a bad choice.Again being retired Navy wife just knew American would handle us just right.Prove me right.
I am writing to relay a serious incident that happened to me at the Philadelphia airport - Gate 19 - on Sept 27, 2018. After flying in from Raleigh, NC on my way home to Ithaca, NY, my flight was cancelled as was one to Syracuse. Those providing wheel chair assistance to me were TERRIFIC. They took me to your Customer Service Desk where a very nice gal gave me a PRIORITY BOARDING pass and said I was #2 STANDBY to Ithaca on the 8:50 p.m. flight #4995.A lovely agent at Gate 19 said she would "take care of me" and to sit in the handicap marked seat, next to her "desk."
I had about a 6+ hour wait. There were also many others waiting on standby due to the 2 flights being cancelled. It was time to board flight 4995. I had been observing, in this long wait, one of your employees going from gate to gate in "civilian clothes" - not your uniform. She arrived at Gate 19 and told the lovely agent to go on outside and that was the last I saw of her. As People were boarding, I went up to make sure she knew I had the PRIORITY pass - she never looked at it and told me to go sit down. She then let a bunch (maybe 5 or so) "standbys" load. The gal sitting net to me trying to get on board was the #3 Standby. She was NOT one of the 5. I again went up to to see why I was not allowed to board and asked her to check her computer screen to see that I was indeed #2. She didn't bother and told me they would send me to a hotel which terrified me in my condition and traveling alone. Just about everyone was on board - but me!! I got mad! (So did another couple). She finally said "come here" (like calling a dog) and I'll take you to the LAST seat on the plane. She then grabbed my arm and told me to RUN as she pulled me. I told her I can't RUN (I could walk but not fast or far). I am 81 years old and have Mixed Connective Tissue Disease. She kept telling me to RUN and then proceeded to tell me that I (not her) was making the plane late several times.
Unfortunately I do not have her name. But if your security cameras were working on 9/27 between 3 and 9 p.m., you couldn't miss her. She wore royal blue slacks, a white blouse with flowers and birds on it and her hair was loose and untidy.
To say I was appalled at this woman's treatment of me is an understatement! Especially after all the kindness and concern I had received from the Prospect group (wheel chair assist) and your other agents who took care of my needs (food, ladies room etc) and bent over backwards to be sure that I was o.k.
I do not have my boarding passes. My record locator is: URJMMR. I was originally booked for Sept 13 to RDU and return Sept 20 but the Hurricane Florence delayed my trip one week.
I am not a "complainer" but this woman's actions were outrageous and I would like to spare another special needs passenger this type of "incident." Thank you. Sincerely yours, Audrey M. Lowe
I am sorry this is 1 week post incident but I returned to several problems that required my immediate attention.
my complain is about my trip last September 7,2018 . and American Airlines response on my complained with 3000 miles back , so sorry I wont accept that., all the stress , money, time , Big No. All I want is the money I spend , parking ticket , rent a car and hotel.
I received 2 messages from Kamera in lost and found regarding my lost ipad.
The flight number was AA674 17SEP 8531. I have contacted your lost and
found department to no avail and i have submitted a lost and found form with
the payment. I have received a
reply email saying they are unable to
find my ipad which is an apple, with black cover and a screen saver of my
family that includes 5 adults and 5 children,.
I have made numerous phone calls to you lost and found to no avail. I have
complied with the instructions. Since I received a personal call from Kamera
regarding my ipad and to call your lost and found regarding my ipad that she
indicated she had found, I find your response both troubling and unacceptable.
Your service is unacceptable and I find your employees lacking in competance
I would like to resolve this matter and hope you will look into it and resolve it in a
timely matter. Needless to say I am a very unhappy with your service.
We had made reservation on June 10, 2018 with RC160S Thursday Sep. 13,2018 1470 flight round trip coming back on the 16th of Sep.2018 return flight 1253 redeye with the agency Bishop Louis # 844 816 9103 American Airlines QFDCDK flying out of O hare to San Francisco put it on our Discover card last four #s 2176.
When we arrived with our confirmation paper the lady said it had been canceled on June 12th. We explained we did not cancel that there must be a mix up. we paid $339.00 each for 4 tickets. But now the lady is telling us we have to pay $1000.00 a ticket. Sir we can't afford to pay this price but I am a Minister flying out to do my nephew wedding in Monterey, Cal. my Son is the best man we have to be there for rehearsal and we are explaining this to the lady and she doesn't care. I feel that since we had proof that we had booked with you all that we should receive a break in price.
We paid the price and headed to San Francisco with carry on luggage which we had to put in baggage claim because there was no room not what we wanted. on the way back we had to do the same with our luggage and by having to go to baggage claims we missed our bus to Rockford by 10 minutes and waited an hour for the next bus. Needless to say our first experience with you all was not good .
I bought a ticket on 9/10/18 (KIZKYV) I made a mistake,instead of buying in the morning time I bought for night time I called several times to American Airlines and I even went to Mia airport American desk trying to resolve this mater to change my ticket from 7:00 pm to 9:15 am in the morning same day they didn't want to help me out instead they want to charge me $200+ to change my time of flight. This was outrageous about these charges bc I would understand difference in the amount of the tickets it would be fine but not AA wanted to charge $200 just to change the time of the flight. well this is a rip off no way to treat a costumer so, I end up calling AA canceling my flight and losing my money bc I rather loose my money than fly with you guys. I would never ever buy a ticket or fly with AA. p.s. If you wouldnt have any other flights i would understand about the extremly high charges but,you did have flights Im preety much coming empty. shame on you AA. keep my money it looks like you need it more than I do.
My husband and I saved for several years to make this trip to Ontario California. We choose American Airlines for the service .we expected to receive Our trip to California went smoothly. Returning home was a different story. We arrived on Flight AA1472 15 September 2018.We arrived in Dallas/Ft, Worth and no wheelchair for my husband's deplaning and plane change .After a discussion he was told to go ahead and the wheelchair would meet him. No wheelchair arrived and my husband was forced to walk the entire jetway. We walked into boarding area and I began trying to get a wheelchair for my disabled husband .We contacted an American Airline employee Supervisor Michelle who attempted to assist us. She called 5 times on loudspeaker to get us a wheelchair. None arrived and I finally got hold of a moving cart as now our plane had been boarding for 20 minutes when we arrived .My husband was in excruating pain from an extended walk he wasn't expected to have to make.I am requesting you compensate us in some way to show us American wasn't a bad choice.Again being retired Navy wife just knew American would handle us just right.Prove me right.
In Phoenix they took my VERY small bag because it had wheels on and said no room and threw it in the baggage.,,, there was enough room for it even under my seat. I carry my computer in it. At age 85 I carry support vitamins to keep me healthy. I am missing a 90 day supply of Vitamin C and same size of Magnesium. I cannot get quality replacements here in Mexico and I stay here 3 months at a time. My little bag was rummaged through at least 3 times, once within 20 ft of each other. I see others baggage much bigger than mine. This is the second time you have taken my bag from my possession and items go missing. Also in Mazatlan the wheelchair attendant pressured me for a larger tip than $2. Then he asked my driver for more tip....without letting me know. I will have to try and get vitamins shipped from USA to here and that will be iffy.
We paid extra for bigger seats, but my husband's seat couldn't recline. No movies or games or music? WTF? Delta flights were great today. Charlotte to Salt Lake City on AA807 was horrid. 4 hours of nothing. Antique plane. Shame on AA for charging for this trip! Pathetic. Pictures posted of the lousy plane on FB. Yelp rating 1 star. Delta next trip the whole flight.
I have tried to contact the complaint department several times and have been unable to reach anyone. I traveled on your airlines in July 9, 2018 on FL 599 to Charlotte, NC at 8:15 PM and am a ADA passenger requiring a wheelchair. Upon my return on FL 5419 to Greensboro/High Point/Winston Salem to my connecting FL 3506 GSO Greensboro myself and my friend who is also ADA in wheelchair were treated horribly and were asked to get out of the wheelchairs and were put on a tram which took us to an elevator and left us there. We both have back and leg problems that do not allow us at our ages to walk any length especially through the airport. I am not a regular passenger on American Airlines and am very upset at the treatment that I was subjected to and had to consult my physician upon return to my home shortly after to get a consult regarding the pain that I suffered due to this incident and have had to have outpatient surgery on my back. My phone number is (858) 254-6901.
Sunday August 26, Flight AA3721 from Gainesville to Miami I was requested to deliver my carry on luggage at the entrance of the plane to be placed at luggage compartment of the airplane, as a result $150.00 was taken from my wallet which was in my bag. At security point I placed my wallet in the bag and retrieved it upon arrival at Miami airport. Credit cards and other id documents were found intact but the cash was gone.
I am a Platinum frequent flyer #MT99650, Harvard Business School Alumni, Retired VP from Citibank, currently 69 years old. Although the $150 are not going to break me, I needed to communicate the incident which in all years of being an AA nothing like this has happened to me making it a very sad experience of having my trust in AA violated.
Looking forward to your respond and resolution, thanks.
We were in Cancun and were to depart at 4:20 pm (Flight #1778 for our return flight to Charlotte, NC on July 28. Our flight out of Charlotte to Lexington was to leave at 10:30PM (Flight # 5230). we received word that our flight was going to be delayed until 5:00. When 5:oo arrived we boarded the plane and sat on the tarmac until after 7:00. The pilot kept coming on the intercom saying that a new flight plan had been filed because of weather and he was waiting for it to be confirmed so that we could leave. We arrived at Charlotte and was hustled through customs, a party of 10 with 4 children under 6, and when we arrived at the gate it was closed with the plane sitting there. We were not allowed to get on the plane and when we went to customer service we were giving the cold shoulder. She would not offer any help other then the gate was closed and there was nothing that she or anyone else could do about it. We along with a round 50 other people were trying then to find rooms, something to eat and transportation but all she kept telling us that there was a convention in town and there were no rooms to be had in Charlotte. She was not sympatric nor helpful, almost on the verge of being out and out mean. We had to ask for/if any assistance would be given to get something to eat (all of the restaurants were closed/////0 she finally gave us a voucher for $20.00 for each family to use. She did not offer a blanket or pillows, we had to ask for those and another man had to go and get these. He ended up not having enough for everyone that was in line.
Bottom line, this was not our fault that we missed the plane and we were inconvenienced. Mater of fact this is the second time that I have flown American and it is the second time that I have been forced to sleep on the floor with my wife and family in Charlotte because of missing connecting flights. Will I fly American again,? Depends on what you do to make this right. Hope to hear from you soon. I had trip insurance but as not able to use it because of the convention and the inability of your employee to help. She did not even pretent to make calls to hotels to see if rooms could be had.
Ronnie Deatherage # 7W53FL8
Linda Deatherage # 7LT98K6
Kelly Deatherage Grigson
On August 2, 2018. I William Dayan and Cynthia Kummer had decided to fly to Europe with the intent with surprising my sister for her 60th birthday surprise party. After arriving at the airport to fly flight number 1647 after a delay of waiting 2 1/2 hours we were than told that the flight to Philadelphia was cancelled due to A/C mechanical failure, which I have a document letter proven that. We were than told through American Airlines that we could catch a flight with delta airlines, that we should rush to get our luggage back and get on delta, after waiting 1 hour we were told that they were booked. We went back to American Airlines counter and they than had told us there is a flight out of Miami to Madrid Spain and than to Paris through Iberia airlines which we had to rush to take a cab to get from palm beach airport to Miami Once to Miami the flight was delayed over 3 hours, because of the delay once we got to Madrid the connecting flight to Paris left without us. Once again we were told again the flight was delayed another 3 hours to get to Paris. Our total flight time took 35 hours to finally get to Paris were we missed our party. Please note that all these delays were not due to any weather issues and I have documentation for. Please note that flight 787 coming from CDC to Charlotte North Carolina had no entertainment which was also delayed almost 2 hours . Please respond promptly to my complaint as we are so overwhelmed and feel we should be compensated for our experience. I look forward to continue flying America airlines and have this issued resolved promptly. Please contact me by email.
William Dayan/Cynthia Kummer
1026 Hythe B
Boca Raton,Florida 33434 561-504-6924
I am disappointed that American airlines did not offer compensation or reimbursement after the my last flight experience. My most recent flight with American airlines involved two delayed flights, one cancelation, and a connecting flight which I missed, due to the fact that I was put on a flight that boarded before my first flight had even landed. My first flight was delayed once, then cancelled. After hours of waiting in line to get my flights rebooked, I was put on a flight which was scheduled to board before my first flight touched down. I missed that second connecting flight, and was rescheduled for a flight that ended up being delayed as well. I finally got to my destination, but arrived much later than I was originally supposed to. I appreciate that American got me to where I need to be, but I am disappointed that greater effort has not been made to compensate for the time and trouble such frenzy caused myself and my family, as they were very concerned throughout the trip. Due to the extended trouble, I also did not have the opportunity to sleep for about 36-48 hours.
Hello-American Airlines You screwed up our flight 1441 to Charlotte - This original flight from Jfk left almost 4 hours late. So we couldn't catch up to the Charlotte connection.-So i ended up paid for a hotel I couldn't use >
When I spoke to your agent -all they could offer was a discount coupon that didn't work !-8/11 Sat Sun Mon was my original Hotel stay -But I never got there -spending the night in the Airport with no way to get to Belize !
When I finally got to the Hotel they said they were notified too late So my stay there was cut short. And they wouldn't honor my 3rd day. So I Had to leave.
We Originally asked your American Airline agents and nothing was done for food or lodging-No HELP WAS GIVEN AT ALL !! Apparently you do not care about your customers
I have 1more night and I'm out of money. I would like to stay at the Radisson -on my final night ? Is that possible - you could setup a coupon for thiis - in Belize ? Also I lost the $200 for that first night and had to pay another $175 for my third night somewhere else.
I bought a two round-trip ticket from San Deigo Ca to Southbend Ind. my sitting was so bad I decided to upgrade and pay for better sitting on way back to San Diego. when I got to the airport in Southend, my flight could no take my bags. I would have to leave my bag and take the flight or take the bus to Chicago. I needed to be home in time for work so I took the bus to Chicago. I had to pay 84.00 dollars for me and my son and I was not reimbursed for my bus fare. When I arrive for my Chicago flight. They separated me and my son and put us in bad sits. Amercian Airline treated me and my son like second-class citizen. I will never take American Airline again. And I need to pay for my bus fare to Chicago Because I pay for a round-trip ticket home. My tickets no. EZJBWT and bus tickets no 99034111
718 Sycamore Ave. Space 178
Vista , Ca 92083
Ticket # 0012181520461
Back on July 18th, the f first leg from BCN-LHR went well but for some reason they could not issue me the LHR-MIA boarding pass telling me to go to the gate at LHR,.This is when the nightmare began, There I was told that I did not have any seats that First Class was oversold, which in my 42 year of flying and over 35 with AA, I had never heard off, then I proceeded to go thru 3 ticket agents that could not tell me the why, then they tried for over 10 minutes to get a supervisor who was busy getting another passenger a Hotel room, and after trying to give me all sorts of reasons why I was bumped down all Untrue ( That I was the last to buy the tickets =NO, that I used miles to upgrade = NO, etc )finally I was told to go to the gate for there was not much time left to board, so we had to Run to hte gate & there in lies the the REAL problem for I had had surgery 5/17 & could not run but was left with no choice. At the gate I was told the same reasons for the downgrade, again I told them that had not been the case for I bought my ticket back in March 2018, knowing that I was going to have surgery (Stomach)May 17th , 2018 I did not want to risk either not getting seats ( At the time I bought the ticket there were only 2 seats taken) nor buying Business hoping to be upgraded = I BOUGHT FIRST CLASS. I was also traveling with my 3 kids in Premium Economy.
In Short my health deteriorated so much that I had to go immediately to my Surgeon on the 19th & in to the Hospital on the 20th to have all the Excess fluid that the running and carrying and Frustration caused and also place a catheter in my stomach to try and reseal the injury by removing all the excess liquid that this episode accelerated and my recovery could take 2-4 weeks
I have been with AA Advantage for over 32 YEARS and flying longer and this is not RIGHT.
I await your response for this Disaster that took place at LHR caused much distress on my family & great peril to me and now 2-4 weeks of pain.
My wife and I recently took a trip from Chicago to Arequipa, Peru in July.. Our service on these flights was very poor. We went from Chicago to Dallas and then from Dallas to Lima. We then used Latam airlines from Lima to Arequipa. Specifically we left Chicago, O'Hare on July 10th at 6:35pm on flight 2300. As we prepared to board the plane, we were informed that we were not allowed to store our carry on luggage as there was no room. I informed the check in crew that I was carrying $20,000 dollars worth of camera equipment and did no pack it to be checked. I indicated at the time that the probability of the telephoto lens and or camera being damaged was quite high. She repeated the statement that it would have to be checked. I asked to speak to her supervisor, Ms. Sharon Santiago, who acknowledged the information I explained to the other personnel. I felt and explained to her that she was exposing American to serious financial liability and ruin the activities I had planned in Peru. I indicated that this was not American's Policy. She indicated that she would note this but the bag had to be checked. I checked the bag, I was furious, and was unable to get my checked carryon until we go to Lima. We were unable to depart to Lima as scheduled, specifically 10:15pm to arrive in Lima at 5:18 am on flight 909, due to a documentation issue by the ground personnel who had worked on the plane previously. I was worried and stressed all night long. We experienced a further delay in Lima as there were no gates available when we landed and this reduced the time for me to make our connection to Arequipa. I checked my equipment as soon as we got our bags. It was a miracle nothing was damaged. However, one of my checked bags did not leave Chicago. We filled out the paperwork to find the bag. This resulted in a 3 day delay in getting the bag, and a special trip to the bus terminal in Mollendo, Peru.. This resulted in a waste of time reducing the activities I had planned. Not having a change of clothing for three days in Peru was very uncomfortable and I had to reschedule some planned activities due to the lack of appropriate clothing..
The return trip became a marathon event. We departed for Lima on July 25th. Specifically, we took Latam flight 7721 at 6:20pm arriving in Lima at 7:57pm. We the attempted to check our bags in Lima for American flight 988 scheduled to depart at 11:54pm and arrive in Dallas at 7:20 am. We then were informed that there was no plane, as there was adverse weather in Miami delaying our plane. There was no information at the American check in counter. Most of the passengers were very frustrated. We left several hours late. We then were concerned about making our connecting flight in Dallas for Chicago. Specifically, it was flight 2754 scheduled to leave at 10:30am and arrive in Chicago at 12:58. We had to go through customs and were told the wrong gate information on the plane. This resulted in our getting to the correct gate15 minutes before the flight. We were not alone. There was a father whose family was on the plane and they closed the gate early. We tried to contact the plane but were told that the plane had finished boarding. The father said he was at the gate 5 minutes before we got their. We were all transferred to the next flight..
My wife and I have used American for most of our flying needs. We try to comply with all reasonable regulations and requirements. People prepare to travel according to policy. I feel that I was treated very unfairly as all '"carry on' bags are not equal. People are not freight, and have scheduled activities when they travel. We are currently planning our next trip to Peru.. I am concerned ! What are your thoughts ?
Flight 376 from Miami To Philadelphia on 8-1-18
i had a tickets leave lga to gso on 8/3/2018 at 335pm stay at airport untile 1130pm did not get greenbro nc at 1colock am sat morning this not good had to stay at greenbro all night to get a ride home. my ride had left.airport cancelling flight all night long.
I filed a Complaint about my carry on bag on June 20 and gave a 5 star rating. Never got a response from them so I drop my rating to 1 Star. It was not about the money it was about the carry on bag. I am from Arlington Tx not Kennedale. Could some one respect me and get back to me please. I gave you a lot of business over the years.
On Thurs Aug 2nd I had bought a ticket to travel from Sarasota to Balt. I originally was supposed to leave at 10:06 from Sarasota to Charlotte, then second leg was Charlotte to Balt arriving at 2:30. When leaving at 8:00 am for the airport I received the first notice that the flight was delayed. I got to the airport and eventually learned that the flight to Charlotte would be delayed to the point that I would not be able to make any connections from Charlotte to Baltimore. No other airlines had any flights for me from Sarasota and the delay was for mechanical problems according to the AA representative. The AA Rep then suggested that I drive to Tampa which was about 1 1/2 hours away and get a flight from Tampa to Philadelphia, then Philadelphia to Baltimore, which would still get me back to Balt by 6:30. The flight then leaving Tampa to Phil was delayed but it was due in at 5:03pm and the connection departed at 5:33pm so I sat at near to the front of plane as possible to be able to get right off and get to the next gate in Philadelphia. The plane landed a few minutes early actually and I immediately deplaned and sought out my gate for my Balt connection only to learn the flight had been cancelled. No other flights were available is what I eventually learned. I stood in line for 1 hr 45 minutes to try to speak to an AA customer rep, named Erica, who was the MOST unhelpful and rude person I have EVER encountered in my air travel experience. The manager, who was equally as unhelpful, Deb Gunn, told me I was rebooked on a flight for the following afternoon and I could sleep on a bench. I was denied a meal voucher, a hotel room and even though at first she said she could get me ground transportation, she then changed her mind and said if I wanted ground transportation for the 1 1/2 trip to Balt I would have to call the 800 number and have them add it to my reservation. I called the 800 number in front of her and it said the wait time to speak to anyone was greater than 60 minutes so the clock was ticking and I was panicked about the thought of my kids being unattended. The cancellation I was told was mechanical, not weather related. I tried to explain to the manager and the rep that I had unattended children that would be dropped off at my house later that evening and I the whole reason I was flying home 2 days ahead of my husband from our vacation was because my friend got us Darius Rucker and Lady Antebellum tickets for their Balt performance on Thurs night, August 2nd. So needless to say, I missed the concert, I had to call numerous people in an attempt to get someone to drive from Balt to Philadelphia to pick me up so I could get home to my kids. I had to pay someone $200 for that ride, I am out the cost of the concert ticket as I had already paid for it in advance of course, plus I am out the money for my plane ticket that was cancelled half way through my travel. I had $1.72 in my pocket and I pleaded with the manager for a meal voucher in tears. I have NEVER been so humiliated in all my life and I sincerely hope that after my complaint is received someone in American Airlines decides to make this situation right. As of this point all that I have encountered in AA so far has been unhelpful, uncaring, rude and unprofessional!
I want to be reimbursed for my out of pocket expenses, which includes car travel from Sarasota to Tampa, my ride from Philadelphia to Baltimore, my concert ticket cost, the cost of my original plane ticket and in addition I am requesting 4 round trip first class tickets for the extreme anxiety and mental distress I suffered, the treatment I received, from AA representatives in Philadelphia. To deny someone who had been traveling since 8 am on Aug 2nd and supposed to remain in airport until 4:30pm the following day, almost 32 hours with nothing to eat or drink, a single meal voucher is just absolutely horrible!!! Especially, when the whole reason I was in the situation was no fault of my own and 100% fault of American Airlines. It is my sincere desire to resolve this situation in an acceptable outcome for all, however, please know that I have been advised by friends and family to seek legal advice about this situation if American Airlines does not see fit to rectify this situation. I can be reached at 443-829-3332.
This is in regards of the cancellation of flight # AA2796 scheduled to depart at 1:41pm CT on 8/1/18 from Chicago O'Hare Airport to Miami International Airport which one after several reports of delay was finally cancelled without any substantial explanation. My wife and I spent around 10 hours at the airport during which we were in line for over two hours to reach the Customer Service counter just to be offered anything but to return to Miami the following day which was not good because that was a working day for us. Finally per our request and persistence we got to be placed on flight # AA2541 to Fort Lauderdale which departure time was 6:35pm CT but it was also delayed. We reached Ft Lauderdale at 12:00am ET and consequently we have to pay for the extra hours our car was parked. Finally we made it home at 1:40 in the morning. We are senior citizens and we were so exhausted that we could not make it to work, so we missed the day of work. I would like to know in what way American Airlines will compensate us for all that hassle and extra expenses that we incurred and also for the lack of income of the day of work missed.
Flight # 5454- 07/06/ 2018 from Birmingham, AL to eventually Venice, Italy to start Seabourn cruise to Athens, Greece:. The following is a sequence of events starting in Birmingham:
1. I am handicapped (leg amputation)- an American employee put a red tag on my walker, leaned it up against the wall near the boarding entrance and told me it would be fine there until we boarded. At boarding time, it was gone. I told another employee about the red tag, etc.. She said she knew nothing about red tags until I showed her a stack of them behind her desk. I have not seen it since.
2. After we had already boarded the Business class flight to Philadelphia and directly to Venice, American canceled the flight ( I think because only 10 or 11 passengers were on it) and rescheduled us on another flight. The employee at the desk explained the only way we would make our cruise on time would be to downgrade to coach and go through Paris-DeGaulle. I explained that would be extremely uncomfortably for me and offered to pay extra for first class. She rudely said it was that or nothing and smiling with a smirk.
3.We took that flight- our luggage never arrived. We made the cruise with no luggage, It arrived 2 days after we returned home( my dress shoes had been cut into 6 pieces).
We returned Business class Delta with no problems at all. I don't think American instructs their employees to lie and be as rude as they can, but they should look at the Birmingham, AL location and correct some problems there.
I have not been contacted by American and don't expect to be. But a simple apology would be nice.
Thanks for your time,
hi , on the 24th of july 2018 we where to fly out to seattle wa. never got to go because planes were noy available.we was going from fay nc with a great nephew taking him to his mother. disappointed child as well as ourselves the flight was 5788. we have to travel for 50 miles to get the plane,so imagine preparing for that and then you have to return and do it all over again. We paid to travel on the 24th returning on the 26th. we only got to go on the 25th. not fair! we had so many delays as to when we going to actually fly out ,to not fly at all that day!
My name is William Jackson a (Retired Disable Veteran). This pass weekend I had a very bad experience with some of your employees. First it started at LaGuardia Airport and ended in Charlotte-Douglas as my wife and I Saturday morning 28 July 18 getting ready to leave at 7:55 to Charlotte N.C. connecting flight headed back to Atlanta Ga. Where we went to the Customer Service agent just before you board. Just before boarding they ask would anyone like to give up there seats to get a voucher starting out with $240, then they went up to 500, 800 then when they got to $1000 (NOBODY MOVED) so my wife went to the counter to obtain the vouchers for us both which first come, first serve, BUT this young man who was flying on a (BUDDY PASS) waiting to get on the plane just stood there for a couple of minutes, then told the lady he would take one of the $1000 voucher while my wife was standing there, which the customer service lady gave it to him instead of us which I thought was not very (UNFAIR) and UNPROFESSIONAL). Serving my Country for 34 years and flying to numerous of countries and cities I have never experience or been treated like this before, also I thought as a disable person we suppose to go on first, I was the last person to go on. This was so disappointing to me and my wife. last but not least, One of the supervisors in Charlotte Airport yelled at my wife about her purse.That is definitely not Customer Service. We could have chosen any other Airline but we wanted to give you guys a try for our first time and it wasn't pleasant at all from the "Beginning to the End". I wouldn't want to put this on Facebook or Twitter about my treatment if you guys would Please take care of this Matter and get back with me as soon as possible because (I know) you guys are more Professional than this Thank you for cooperation
5th attemps with no reply only an acknowledgement receipt and informing me that me complaint being actioned but nothing happening, WHY?
6th attempt as my e-mailwas incorrect in last complaints - it is firstname.lastname@example.org. Thank you.
Your Reference number to this request: 1-27437937968
I am receiving flights feedback requests from yourselves which I would be delighted to complete once the above enquiry has been completed satisfactorily.
Still not received a reply to the above enquiry dated 25/07/2018, all I require is the procedure to reschedule a flight as I had to divert from Belize to Mexico instead of flying direct from Belize to London. Spoke to an AA Consultant in Belize whom advised me to buy a ticket privately from Belize to Mexico so I may get to Mexico in time, then make arrangements to reschedule and use my original ticket to continue the journey to London.
Appreciate your urgency in this matter enabling me to move forward with other business which is awaiting attention, without clarification from yourselves it is prevailing me from going on to other business I now urgently need to attend to..
Sincere thanks in advance
Dwynwen Ann Jones
I traveled from Miami to San Juan on the 18 of July , flight 2414, I was assigned a window seat on the back of the airplane. I arrived at the airport very early in order to change my seat . When I check in at airport, supposedly the only seat available was at the front for $73.11 , therefore since I am a very tall person, 6 feet 2 inches I decided to buy it,nevertheless it was a center seat. When I arrived at the point of the gate, I ask for a better seat and I got an aisle seat , which is better for me even though it was not a Main Cabin Extra.
I think i deserve the return of this extra money i payed for the seat. Since I didnt enjoy a main cabin extra seat.
I understand seats may become available at last minute, and your personnel do a great job trying to accomodate and satisfy many requests. But remember one thing is bussines and another is not to feel you are being treated deshonestly by company sales computer programers or whatever it is named. My reward number is F23D012.
Thank you very much.
I don't know if I can say everything in 100 words. I have traveled to Abilene,Texas several times over the years. This last trip was the final straw. On July 12, I had a flight from Columbus, John Glen International to Dallas/Fort Worth leaving at 6:20 A.M. due to arrive a 7:58 A.M. that flight was delayed because we had no crew they were late. We finally leave Columbus at 7:45 A.M. We get to DFW and make it to our gate to go to Abilene Regional only to watch our plane pulling out. Not our Fault. We was suppose to arrive at Abilene Regional at 10:00 A.M. Next flight to Abilene Regional was at 2:20 P.M. once again delayed no crew, then no plane. Next flight at 5:50 P.M. once again delayed no plane, then a tornado. We finally board and then sit on the runway because the crew had not run their computer check, then there is another issue. I've lost count with the issues and excuses by this time. I finally arrive in Abilene at 7:05 P.M. I had to reschedule my rental car that I had set to pick up by 11:00 A.M. just in case there was a delay. I just turned 65 years old and I had to spend the DA-N day in a airport. On the way back on July 17, 2018 6:31 flight. a delay from Abilene Regional to DFW. We get to DFW with just enough time to get to the gate for the flight to Columbus. We board on time but sit on the runway for an hour and a half. I finally arrived in Columbus at 1:20 A.M. OH! I have to say for all of my trouble I got a da-n $12.00 lunch voucher for the 8 hours or more I spent in Dallas. This is sick, the really sad thing is American Airlines is the only one that fly into Abilene, TX. I have lived in Columbus over 45 years and have traveled back and forth to Abilene, TX (my home) many, many times each and every time I have been stuck going one way or another or both. I can't even give a star . American Airlines You Suck!
My son just turned 18 and he was traveling alone on july 27 from Dallas to Indianapolis. Flight 2711 scheduled for 8:29 PM and arranged somebody to pick him up from indianapolis airport.
Flight was delayed to 9:15 then 9:25 then 9:35 then 9:45 and finally departed at 10:16. It was very embarassing when he came out from indianpolis airport at 1:30 am and there was no ride.
Record Locator WIZWAJ
Myself, wife and 2 19 year old daughters were returning from a wonderful vacation in Grand Cayman last Sunday, July 22. Our flight AA822 was late leaving Grand Cayman, but arrived in Charlotte in enough time to catch our connecting flight AA1749 to Pittsburgh. That flight was delayed and eventually cancelled. We were then scheduled for a later flight Sunday night, but was also delayed and cancelled after midnight ultimately because they couldn't get a crew to fly the plane. Stood in line for over an hour to try to schedule a Monday flight to NYC and then on to Pittsburgh for 4 of us.
We returned to airport in Charlotte at 7:00 AM and managed to get scheduled separately, 2 and 2, from Charlotte to Pittsburgh later Monday night.
One of those two flights was delayed by 3 1/2 hours and 2 of us got home after midnight Monday night. During this chaos we experienced, they were multiple delays, multiple cancellations, multiple gate chances, hotel costs, Uber costs, meal costs, etc. totalling extra costs to us of over $500. Charlotte American Airlines is out of control on so many levels our frustration is over the top. Disappointed in our experience. Once I use up my AA award miles I will cancel my AA credit card and find other airlines to fly.
This flight was a nightmare for sure. We boarded the plane as if all was well and then sat on the tarmac for well over an hour only to return to the Charlotte terminal. Told not to leave the area because of the uncertainty of when the plane would be leaving again. Finally boarded the plane and headed for Hilton Head where we circled HH for over an hour before the flight was turned around and returned to Charlotte. We were then told again to stay at the gate as they were trying to get a different crew to take us back to HH when in turn they cancelled the flight about 8:15. I should have arrived on Hilton Head that day at 2:00.
I understand that you say this was due to weather and they American does not have to provide ANYTHING for us.
I have lived on Hilton Head for a long time and I am aware that American has just started bringing larger planes in there. I attended the ribbon cutting with the Chamber of Commerce just a few weeks ago to celebrate this. I have been flying out of Savannah and decided to leave from the island this time. What a mistake!!!
If American is not going to be able to land due to rain, you may as well not have this service as it rains most afternoons.
I feel I was treated very unjustly and certainly deserve some compensation for this uncalled for inconvenience.
On 17 Jul I was on an American Airlines Flight from Fresno, CA to LAX. I was assigned to an Exit Row and acknowledged that Yes I could perform the required safety tasks if the situation were to call for such action. Prior to our departure the Stewardess informed me that AA recently issued a Policy that passengers in Exit Row seats would be provided with free alcoholic beverages! You CANNOT be serious!!!!!!!!!!!!!!!!!!! Can you imagine the law suits if something unfortunate were to take place and the passenger in an Exit Row seat was found to be under the influence of free alcoholic beverages provided compliments of AA???? Good luck with that! Suggest you revoke this policy forthwith.
Dr. Harry Howitt
I made airline reservations in February 2018 to and from Tokyo, Japan on June 23, 2018 returning July 3, 2018. Diamond Princess Cruise Line ad -vised me that American Airline would give me seat numbers but I should wait for a later date to apply for seats for Cathay Pacific.
When I called Cathay Pacific (I did not take the name of the person who answered the phone because I have never had a problem with my seat assignment before.). The person who assigned us the seat was very nice. I went on the internet and checked out the seats and was pleased that the seat were in mid-plane.
We were assigned seats 41 B & C. We arrived at the airport before 7 AM, our flight was not until 10 AM. We were assigned the last two seats on the plane 72 F & G we were told that there were no other seats available .
I 'm 92 years of age, my first air flight was a flight to Miami, Florida in 1985 and I have traveled on many, many airlines and I never had this problem.
I felt like I felt when I went to college in 1944 when we had to get on the bus and take the last seat on the bus and if there were no more seats we had to stand while other people sat.
The rest of the trip was very okay.
My flight #841 JFK Confirmation # QU13WH
well on 7/22/2018 my mother in law was leaving to mexico to be exact to Morelia, when my husband took her that morning, the employee was rude and did not help my husband told him the she was not on the computer and the she did not had a reservation, so he went home with an elderly person, so at 11am I called and ask the airline what happened, and they told me the reservation was cancelled the she did not show up so they canceled her, and talk to the supervisor and he told me the we had to pay 200dlls penalty well I don't feel the we are the ones to pay for something we did not do so can you please look at this is was in Desmoines air port at 4:45 am I want my money back don't think is fair we had to pay extra
We were scheduled to fly out of Birmingham Al on 07/14/2018 to Miami and then down to Curacao to celebrate our 30th wedding anniversary. We arrived over an hour before departure with many people waiting to check in. Once our turn the check in attendant said we were to late to check our bag in and would have to reschedule our flight. No other flights were going out of Birmingham Al until the next day. So we had to pay a $620.00 penalty to fly out the next day. We understand to rules with cut off times to check in baggage. I need someone from customer relations to contact me please on this issue. Home # 205-372-4635 or cell 205-657-5428. We lost two days of our vacation due to a very unprofessional employee not willing to help.
The communication, helpfulnesswas and politeness was extremely poor on the delay/cancellation of the flights I.e. when I first received the notification of delay I checked in and was told my flight and connecting flight were fine, but 30 minutes later another person at the check in desk told me my flight had actually been canceled and I was now scheduled on a flight about 5 hours later leaving after midnight leaving me, a women, stranded alone in the airport after midnight. Multiple people said they were very willing to give up their seats, but there was no announcement asking if anyone was willing to give up their seats and when several men came forward to offer their sets they were rudely told they would have to wait in line to give up their seat. The men offering to give up their seats said they did not know they had to wait in line to give up their seats (they offered after a lady in line needed to get home to her children). When another lady offered to give up her seat if they were offering money or a voucher they said they were not. They were not willing to compensate in any way, not even a food voucher while I was now stranded at the airport five extra hours. It was not just the extremely poor communication, but the rudeness to multiple customers, even those customers trying to help by giving up their seats that shocked me. I have never seen customers treated this way on Delta. When Delta has a delay/cancellation they always politely try to assist their customers. I have never heard a Delta representative be rude to a customers and even it they cannot find a flight they are politely dong their best, I saw multiple representatives be rude to multiple customers while waiting in line. When I asked for the address to write in about the situation the representative then started being rude to me.
I love American Airlines and have always except a couple times used another Airline because of scheduling. Pilots are Great. Attendents are so helpful. I rated five stars because of my experience using American Airlines in the past but feel I was singled out after cleared at the boarding counter and about 2/3 down the ramp the nice lady who ok'd me to board came down the ramp and said I had to check my carry on in and I was charged $50. First time this happened. I took pix of overhead cabins and people departing plane who had larger carry on's and some a back pack also. This happened 2x's before because of no room and my bag was checked but I was not charged. Please re-fund me. I honor rules but not what happened this morning. THE FLIGHT WAS FROM Pittsburgh to Dallas Flt AA892 6:07Am The check in lady was very professional and kind. I have pix on my cell phone but cannot load them but can bring prints to your office. I want to contin ue to fly American but feel this was unfair. My phone # is 817-532-6634. God Bless You Angelo Susini
Booked the trip to Cabo Saint Lucas for my good friends' wedding. I was 2and half hour earlier than the flight departure time to check in then realized that my name was not correct in the system ( my name is correct on the paper I have on hand which I printed out after booking the trip successful. The staff at the airport were nice and tried to correct the mistake made by original staff took the order, it still took more than 2 hours to make it right , but it was still past the boarding time so they couldn't put me on the plane to go to my friends' rehearsal dinner in Cabo Saint Lucas, instead of sending me home to catch the early flight next door. It cost me a night ocean front hotel in Cabo Saint Lucas I already paid for it, plus the taxi I had to ride back to my place , the drive the next day and spent $35 for the parking in Remote North, most important was I missed the fun time at rehearsal dinner with all my friends in Cabo Saint Lucas. I have been American Airline loyal customer about 18 years, this is unexpected unpleasant experience. I need the management team to dress my concern and take care of my loss. Thank you!
68 years old and handicap so I fly first class to be close to bathroom not walk far and pick my seat. fl from Dallas delayed, put on another airline to make connecting, delayed again. first flight not isle seat next flight 5 hours not first class row 30! can barley walk and then no food or drinks and no luggage for 24 hours bought ticket in April to assure seats very disappointed with your service and expect more then just the difference in price. Was so confusing and hard on me.hopefully you can do something to make up for this nitemare before I write a review and take this to social media. have never had such a bad experience flying first class on any airlines, the only good thing was you put me on Alaska Air and they were nice and not as rude as your people at the service counter that told me to go stand in a long line and reroute my self or call American when I am rushing to make a connecting flight. living in Alaska you cant always get a ride in the middle of the night when you screwed up my plans. CelesteLane Grimm 907-982-1293
On July 17 @ I was had a return flight scheduled for 6:40pm to return to San Antonio Flight 1751. When arrived at gate we were told the flight would be delayed to mechanical errors with the plane. The flight was then scheduled for a different time 8pm, however the flight was delayed again for reason of mechanical errors with the plane and apparently no Pilot to fly the plane as what we were being told. Flight 1751 was delayed again until 9:30pm, then 10pm @ B14 Gate then12:15am July 18th , then July 18th 1am in which me and my wife had to walk all the way to the other side of the airport from Gate C21/22. then the flight was rescheduled back to 12:30am then delayed again to 12:45am, then cancelled and I had to rebook my flight. My wife Reina Lopez missed work, I missed a very important business meeting. this irresponsible on American Airlines part and the customer service was extremely terribly poor. the flight attendants that were doing the rebooking of the tickets were extremely mean inconsiderate and could care less about everyone on this flight being left to fend for themselves and sleep in an airport. I want a refund and want to know how ill I be accommodated for American airlines lack of professionalism and continuous delays of service. I paid for a timely flight and did not receive that service only to be lead around like a puppet to different gates, my company is seriously considering not using you guys services.
someone opened my suitcase and took 2 brand new bracelets left the tags but took 2 of them. very upsetting to say the least the flight was to Ca on july6th the rest of the flight was great but it will be a long time before i consider you again.
I would like for someone to contact me regarding my recent flight from New Orleans July 9th 2018. My flight was delayed (5) times and finally left out of New Orleans to Dallas Fort Worth at 12:00 am; on July 10th, arriving in Dallas Fort worth at 1:25 am. My next flight to Sacramento did not leave until 10:34 am. Because this delay was due to mechanical issues, all customers were given hotel vouchers, taxi and f$10 food voucher. When I attempted to call the hotel to make sure they had room for me; I was told by the Hotel attendant that they had already communicated with American Airlines letting them know that they had zero vacancies. Because of this issue, I had to sleep in the airport w/o my C-Pap machine that I must sleep with daily. When I went back to the American Airline Agents to let them know that the hotel voucher was no good; they told me that there was nothing that they could do about it. This situation was unacceptable; as I paid over $800.00 dollars for my plane ticket; there is no reason why I should have been sleeping in an airport. Please contact me regarding this matter. (209)483-8984
12 JULY2018 BOARDIED :AA1612 AT 14:30 TO DFW . DUE TO WEATHER REFUEL IN KANAS CITY,WE ARRIED AT DFW 19:30 HRS.(5) HRS LATER AND DUE TO BEING DISABLED AND NEED A WHEEL CHAIR TO GET TO MY CONNECTOR . I WAS LEFT AT THE PLAIN RAMP FOR OVER (15) MIN. WAITING ON SOME ONE TO TAKE ME FROM GATE C-21 TO D-40. DUE TO THE LIKE IN JUDEMENT I MISS THE 20:00 FLT. TO RNO AND WAS SENT BACK TO GATE C-21 FOR STAND BUY TO AA1027 THAT LANDED IN RNO AT (1) AM (3) AM EST 13 JULY .DUE TO AMERICAN AIRLINE SHUFFLING ME BACK AN FORT MY BLOOD PRESSURE BECANE UNSTABLE AND I WAS NOT ABLE TO ACCOMPLISH MY WORK ON THIS TRIP. ON 18 JULY 2018 FLT. AA6013 TO LAX AA2354 AGAIN I WAS SHUFFLE BY WHEEL CHAIR WAITING .ONCE IN DFW I WAS TAKEN BY CHAIR FROM GATE A28 TO D38 BY MOTER CHAIR AND REACH D-38 WITH IN (12) MINS.FLT.AA2426 TO GSP WAS DELAYED BY (35) MINS. BECOUSE OF NO FLIGHT CREW ,ON ARRIVAL T GSP MY WALKER WAS LEFT SOME WARE AT DFW I WAS TAKEN BY WHEEL CHIR TO MY WAITING AUTO AND CURRENTLY I HAVE NO WALKER. AS A DISABLED AMERICAN VETERANS I'm PROUD OF THE NAME ANERICAN BUT YOUR AIRLINE HAS TARNISHED THE NAME WE VETERANS FOUGH TO UP HOLD
On Friday 6/8/18 I scheduled a last minute trip to MIA due an important family matter which I need it to attend by a certain time (RDZDLD). I did not make it as I did not make it to a last minute gate change at LAX by AA whom failed to notify me at least few minutes in advance to have enough time to run to the new gate which caused me to miss the plane and there on completely ruined my whole reason to travel. What is AA going to do to mitigate the losses I incurred and what is worst, the aggravation of the awful deficient service to its passengers?
I already submit a complaint my flight was on July 3,2018 I need a Supervisor to give me a call ASAP 803-387-5722. My flight number was 1489 my daughter and myself. Thanks can't wait to hear from you.
Bought ticket for my 73yrs old mum on flight 3724 from New York to Cincunnati on 8/19/2018 she couldn't get on board because no one was ready to assist her find solution to a problem when checking her baggage in. I called the support line to seek assistance and the representative didn't offer any help but said it's just a basic economy ticket. Do we have to lose our money cos it's just a basic economy ticket?
recenly we had a short vacation with our son in NY . DELTA AIR LINES LOST OUR LUGAGE at the end of this complaint to them sent us fifty dollers no appoligy. At SYACUSE ON OUR WAY HOME we where book on American air lines we waited 4 hrs then they informed us the plain was broken down I was insulted by a heavy set woumen sayingI was to heavy to push my husband heard her . my husband and I are on wheel chairs we get to the second plain our seats was at the very back of the plain i AM SO VERY DISAPOITED. on how we where treated so I wrote a lE mail to complain now this lady called back her name wasJENA HER EXSTENTION WAS ANY GOOD SO HERE i AM SIR i DONT WRITE VERY GOOD BUT PLEASE CONTAKE ME THANK U SORRY FOR DRAWING OUT BUT i DEEPLY HURT WE SAVED UP A LONG TIME WE ARE ELDERLY PEOPLE WITH DISABILITYS 407 852 6417.
On July 6 my friend and I had flown from Phoenix to DFW and had a connecting flight 3872 with American Eagle to Shreveport,La.
The flight was scheduled to leave at 2:45 and after comedy of malfunctions having to refuel at least twice because the fuel truck ran out of fuel
and then a mechanical problem and waiting and having to get off the aircraft we finally departed DFW at 7 PM. i sincerely believe the pilot was
at fault to some degree as well as maintenance and fueling. Probably not the only customer that complained, In the future I will trying to avoid
You cancel a flight from Jax to DFW tonight ( 07/15/2018)for my fiancé who has a consulting job in Dallas. You cannot get her there in time to meet her obligations so she looses $15,000.00 dollars for the week. How do you make that up to her?. . She is stuck in Jacksonville, Florida. Delta would never do this. I think I have finally convinced her to give up on American..I'm a 3 million miller with Delta. .She was a die hard American Airlines supporter until this. . any Ideas?
May 15 - MCO to DCA and Portland, Maine to DCA - On way to destination friend got a call from Michael - AA demanding that she return to airport because she had the wrong luggage. Traffic was such we could not turn around - she received no less than three more threatening calls from Michael that she must return by 6PM or a federal warrant would be issued. Friend is visibly upset, so I got on the line to tell Michael that we had not way back but could find a ride the following day. I was put on hold, a female marine tells me a warrant is coming if we did not get back to a/port by 7PM. She then hung up. Trying to get back to Michael, the number was no longer in use (code??). I asked that a AA shuttle come to where we were (FT Belvoir) - NO this is friends fault. Not sure how this was determined, as person took here luggage from the overhead. I would say this was a MISTAKE. I also suggested that we share the fare of UBER - AA was not going to pay for anything - so we made the trip back to AA. It seems that the luggage we had belonged to a AA employee - HE/SHE should of know better, right???? After talking to a retired FBI we were advised to log a complaint with Fairfax Police for harassment - to my knowledge airports do not have Marines in place, .and of course all airlines have a shuttle service. Passenger from the Maine - DCA name is: Cynthia DiBiase.
I have also mailed this complaint.
this was the worst flight in my life. to start I'm handicap, recently took a from Phoenix,AZ. to Greensboro,NC. when I got to Charlotte to switch
planes, when I got the plane the person pushing me in the wheel put by the boarding desk and left me there he said would be right back!! I on had
20MINS. to get to my next plane. of course I it was on the other side of the air port!!! so I ask the lady at the counter if she could help. she told me that she had already called some one and they would be right there, from that point she ignored me. well not knowing the air port I ask people
where the gate was they said the other end of the air port, long story short I ended up paying someone $20.00 to take me there. then on the return almost
the same thing I WANT TO TALK TO SONEONE ABOUT THIS A.S.A.P. (623)565-7681 my e-mail email@example.com prefer phone call
Two individual one name Kenzie, both reservationist were very rude when we approached the counter, waiting to be process for boarding passes. they both were rude to me and my son, waiting to be processed through, Kenzie didn't even acknowledge us, made us wait a few minutes and keep typing on the computer . Here I am a Elderly with a cane, needing a wheel chair making me wait to be seated, Kenzie just said you can wait over there and someone will come when it's time to board. My Flight was 5519 leaving at 6:30 pm American eagle leaving Fayetteville NC. Please forward this to your CEO, with a complaint for some of the people who work for you. Thank you sincerely, Valerie J Gonzalez 527 Merritt St. San Antonio, Texas 78227
I made a reservation for my husband back in March 23, 2019. I told the gentleman my destination he tried telling me there was no place like that. Well I thought we got it cleared up made reservation but he did not make it for what I ask for. I know the conversation are recorded so I would like to have to tape listen to by someone honest. Please contact me once this is done it was 12:50 March 23. Yes my husband received an email for me holding it for the destination and then an email for the wrong destination. My husband went to the airport at 4am and was told it was not for that area.
I suckered in to your promotion to sign up for an advantage mileage card when I was flying a while ago. The promise was 40,000 free miles, priority boarding and my first bag free to check in. So I signed up and also added my partner. I bought a lot of tickets after that and have charged substantial charges to accumulate flying miles. We have yet to receive those promised miles!!!!!!!!!!!!
We recently flew to West Palm Beach Florida and we treated like a piece of garbage with this supposedly prestigious card. We had a layover in Charlotte for over 17 hours. My partner has a bone disease and the coldness of the airport was becoming very uncomfortable for her. No one at any desk would give her a blanket. All the stores were closed by then at the airport and all the motels were booked from a golf tournament according to your announcements. I could not leave and get a taxi to go to a mall or some other store because security was closing at the airport and I would not be allowed to get back in to the terminal.
As though that wasn't bad enough! We were assigned boarding group 9 on all the flights!!!!!!!!!! You charged us each $30 for our bags which came to a total of $120. I bought a seat when I boarded in Phoenix and you charged me just shy of $10. Then my ticket printed out no seat assignment was available and I got a seat when I boarded.
What a crock this card has turned out to be!!!!!!!!!!
On my Dallas to Phoenix flight home I was assigned a middle seat which had a broken tray. Only the left side was attached. It continued to fall down on me the entire flight and the stewardess would not give me another seat. Needless to say I never had a tray to finish up my business reports and I could not set down a cup of coffee or order a drink!!!!!!!
I cannot access my online account for some reason to see the charges on my statement. You have my credit limit set very low for my needs so I have to play a game of making early payments online while I am traveling so I don't go over my limit and get rejected. The problem with that is I cannot see my statements to determine which account should pay which amount on my statement and this has caused a terrible bookkeeping inconvenience for me.
I was walked round and round on the telephone with a robot trying to speak to an agent. When I finally spoke to someone they told me I had to contact American airlines online and did not give me a telephone number to talk to a human being.
We are not impressed!!!!!!!!!!!!!!! Please cash in all the miles we have accumulated and apply them toward the balance on our credit cards. I will then pay my bill off and try something else.
We are extremely upset!!!!!!!!!!!!!!!!!!!
to whom it may concern
MY NAME IS ALBERT WALKER I AM WRITING TO YOU ABOUT A FLIGHT I JUST TAKEN MY RECOR LOCACTOR # IS YUAZBZ
I WAS ON A CRUISE THAN I WAS TAKEN A FLIGHT FROM MAIMI AIRPORT TO BWI WHEN I GOT TO MAIMI MY TICKET SAID PLANE DEPARTS GATE D22 310 PM I WAS AT THE AIRPORT ABOUT 10AM WITH MY WIFE WE SAT THERE AT D22 TILL ABOUT 250 PM I ASK A AGENT ABOUT THE FLIGHT THEY SAID MY FLIGHT WAS AT D12 NOT D22 NO ONE EVER ANNOUCED IT AN OR CALLED OUR NAME I HEARD OTHER FLIGHTS BEING CALLED WE NEVER HEARD OURS WE PAIDED FOR UPGRADED SEATS WE GOT TO THE GATE AND MISSED THE FLIGHT WE WAS SUPOSSED TO ARRIVE IN BWI ABOUT 6 PM NOW WE HAD TO TAKE ANOTHER FLIGHT TO CHAROLLETE NC THAN BWI WE DID NOT GET HOME UNTIL 1 AM WE COULD NOT FIND OUR LUGGAGE PLUS WE HAD SEATS THAT WAS TIGHT I AM 6FT 2 PLUS THE GAVE US A MEAL TICKET WE WENT TO GO EAT AND THE LADY WOULD NOT ACCEPT IT ALSO WHEN WE GOT OUR TICKET TO CHARLOTTE WE WAS TO GO TO GATE 46 WHEN WE GOT THERE THEY ANNOUCED THE FLIGHT WAS LEAVING AT GATE 12 WE ALMOST MISSED THAT FLIGHT THE AGENT STATED IT WAS OUR FAULT THAT WE MISSED THE FIRST FLIGHT WE SHOULD HAVE BEEN WATCHING THE SCREEN CHANGE ALL DAY THEY WOULD ANNOUCE ANY CHANGES BUT WE NEVER HEARD ANY CHANGE IN OUR FLIGHT OR DID THEY EVER CALL OUR NAME , WE OUR VERY UNHAPPY WITH THIS TIME WE HAD AT MAIME AIRPORT PLUS WE MISSED OUR RIDE FROM BWI WE HAD TO FIGURE OUR METHOD OF TRANSPORTATION AGAIN MY NAME IS ALBERT WALKER MY PHONE NUMBER IS 8048369275 ADDRESS 1330 CEDARWOOD DR HAGERTOWN MD 21742
I am an 85 year old diabetic handicapped passemger/ First leaving Dayton for Chattanooga I was charged $30 for my luggage and wheelchair was free.. Leaving Chattanooga for Dayton I was charged $30 for luggage and $40 for my wheelchair. Tried to complain to clerk who ignore me. I understood wheelchairs were free.
Secondly from Washington to Dayton on my return flight I was delayed and sat in a lower level for five to six hours (in a wheel chair. I asked a AA employee if I could have a glass of water and she said no - I sked why and she said I could choke on it ad they would be responsible. I later asked a supervisor for water and she didn't know , but eventually brought me a paper cup half full of water. It was a very uncomfortable layover.
My daughter and I were flying business class SLC To Guayaquil on April 19, 2019. We got to Dallas and our flight was cancelled due to weather into Miami. We were rebooked on Take Airlines into Guayaquil and arrived later that night. This flight was far from business class and no luggage when we arrived. Other rebooked folks on the same flight the next day arrived with their baggage. Our luggage did not make it. It arrived four days later. We bought what replacement clothing we thought necessary before we left port but honestly did not buy enough because we thought our luggage would be on the flight with the other arriving passengers. Not much and very expensive options were available on board ship. We suffered and made do. I did not save receipts. We would request $100/ day compensation for each of us and the difference between business and coach Dallas to Guayaquil. I could not figure out your on line reimbursement format.
I was treated badly when asked over and over about how long before are flight would take off and was told to look at my phone if I wanted information about my flight which was delayed for 8 hr I fight you all a lot and I would like to hear form someone soon my phone number is 1404-304-7942 eastern stand time and you can reach me 24 hr 7 days a week or email me at firstname.lastname@example.org it cost me extra meals and made me miss other arrangement's I had
Flight 5753 canceled on Apr 13 from GPT to DFW, DFW to SAN; your system rescheduled next day, I had a 5 pm cruise leaving san diego. Your attended got my bag on flight and I drove to New Orleans took southwest flight to san diego. I was told my return ticket still open on AA return from San to Gpt. when I got to airport at san diego on apr 29, my locator @ZFSKDO dit not work. aa ticket agent told me it was automatly cancelled when I did not make cancel flight. I ended up paying $519.00, new ticket same flight. I have paid twice for same seat on plane. please call me 228-223-6412. I have call 800-433-7300, 800-843-3447 and they tell me I have to go on line to customer relation to get anything done, when I tried your system will not let me put in Apr date. I am very displeased with AA airline and automatic system.
My flight AA1886 left Charlotte late which caused a delay in my arrival to Philadelphia. I landed at 3:30 and my connecting flight AA 4872 to Erie was scheduled to leave at 3:44. I asked flight attendant on plane for helping catching that flight and was told nothing they could do. I arrived at the gate at 3:40, plane still at terminal but attendant would not let me board. The flight actually did not take off until ~30 min later. I was trying to get to my 83 yr old father who had a major cardiac event and his prognosis poor. Attendant (M. Dunsmore) told me too bad they already rescheduled me for a flight that left 6 hrs later!! I had to pay extra for my seats but when reschedule was told they could not honor what I paid previously and would assign me whatever seat they had. I am requesting a refund for my ticket. I have never had attendants care less and be less helpful than on this trip. The flight I needed didn’t depart until 4:15 and there was plenty of time to allow me aboard.
This is my first time flying AA and it will be my last. Made reservations in January for a flight in May was able to select the seats that worked best for both me and my wife as we both have disabilities. Today I checked on the reservations and all but one of the RESERVED SEATING assignments were changed. I was told that when you buy your tickets the ONLY thing they guarantee is to get you to your destination. The first person I talked to was very rude so I asked for a Supervisor. She also was not concerned about the changes and could not give me a reason why. She basically said that's tuff that is what we do. She said it with a SMILE ?? so that makes it OK. Now I know why they have a 1.5 star rating. If there was a lower than one I surely would have used that. NEVER AGAIN!!!!!!!!!!
Record Locator: GOFVYQ
Passengers: Jim Bauman, Martha Bauman, Mackenzie Bauman
I am writing on behalf of myself and my family to explain our upsetting experience with American Airlines on Saturday April 27, 2019. We arrived at Phoenix Sky Harbor at 6:45 AM for our 8:40 AM flight (#590). We were flying home to New York with a connecting flight in St. Louis. We were directed to get on-line to check our bags. The chaos at Sky Harbor was extreme! The line just to check bags was lengthy and snaking around. After about half an hour on-line we began to seek assistance. We stopped 3 different employees to explain the dilemma we were having; despite assurances they would send a Supervisor over, the DID NOT. Although there were employees directing people, NO ONE would help us as we waited in the baggage check line for an hour and a half! By the time we reached the kiosk where we were told to input our names (even though we already had our printed boarding passes in our hands) the computer screen told us we would not be allowed to check our bags on the plane because they were already boarding. The responses we got from the employees we begged for help were:
"you just have to wait in-line to check your bag"
"I don't even know what's going on"
"It all went to Crap here at Sky Harbor at 3AM"
There was an agent at the desk we finally reached who was keeping a list of all the people who missed flights because of the situation. At least 5 families around us were having the same problem. There were 2 men nearby who were actually concerned they would not make their 10 am flight because of the massive delay. I'd like to emphasize these delays were NOT caused by TSA. This delay took place in the American Airlines baggage check area before we even got to the TSA check. (That check, by the way, only took 15 minutes to get through). The lack of help/assistance was shocking and very upsetting. We were told there was no chance we could board our ticketed flight.
We were directed to go to the Customer Assistance Counter where we stood on-line for another 30 minutes. We spoke to Diane (employee # on badge: 393248). She efforted getting us back to New York (La Guardia) for some time. Her ultimate resolution for us was flight #974 in to Chicago to make a connection there to La Guardia. To make matters worse, this flight was delayed close to 2 hours, and when it did start to board, we found out we were considered stand-by, creating more uncertainty as to whether we would make this flight. When we finally arrived in Chicago O'Hare it was approximately 4:00 and we ran to the gate because we were told by Diane that there was a 4:30 plane (flight #30) to La Guardia. We were among 43 other people on Stand-by for this flight. As you might imagine, we were told there was no chance we would get this flight out, but believe it or not, our luggage was on that plane to New York! Coincidentally Chicago was being impacted by a freak, late April snow storm which was forcing, what we found out later to be over 700 flights in and out of O'Hare to be cancelled. Going back to our initial dilemma in Phoenix; By no fault of our own we missed our first flight to St. Louis, ,and American now had sent us to Chicago to be on stand-by in an airport that was virtually shut down. We were obviously sent to Chicago just to get us "closer to New York" without regard to the weather conditions or what would happen after we arrived.
We waited for hours at the gate, all while speaking to multiple people at Customer Assistance and by phone to the American Airlines Help Line, but the end result was the same...we could not be changed from Stand-by to guaranteed seats back to New York. Our wonderful trip was tarnished at the end by the stressful, upsetting situation created by the lack of concern and sense of urgency by the American Airlines staff at the terminal in Phoenix. We finally made it on the last flight bound for New York that miraculously took off in the storm. We were elated to be on board but questioned even being able to take off when we couldn't get on the runway before they had to de-ice the plane!
(As a side note: we received 3 e-mails on Sunday 4/28 telling us to check-in for our flight on Monday 4/29 from Chicago O'Hare to Dayton, Ohio!! We had no prior knowledge that we were booked on this flight. And comically our final destination according to the message was Ohio, NOT NEW YORK. That's just absurd! Did American Airlines even know we flew to New York late Saturday??)
Please explain what went wrong in Phoenix on Saturday morning 4/27/19 and why we were changed from ticketed passengers to stand-by. We feel these are the main reasons why we had to spend a total of over 17 stressful hours in travel, which is unacceptable as it was no fault of our own. Our traumatic experience should have been handled better and with more concern for customer satisfaction.
How can American Airlines explain and compensate us for our very unacceptable experience?
Thank you for your prompt response.
We can be contacted by phone at: 516-334-3748
or by email at: email@example.com
Martha and Jim Bauman
Cancelled AA Flight 1178 April 20, 2019 and Exceptionally Poor American Airline Resolution
American Airline Representative,
I am contacting you hoping for better resolution to the subject problem before I go to social media. After making reservations on October 8, 2018 at the All-Inclusive Saint James Club Antigua for April 20-27, 2019, I made airline reservation with American Airlines (AA) on October 15, 2018 at a cost of $1,310.06. The reservation were as follows:
April 20, 2019
• AA Flight 1178 DCA (6:15 AM) to MIA (9:02 AM)
• AA Flight 2405 MIA (10:45 AM) to ANU (1:53 PM)
• AA Flight 2405 ANU (2:53 PM) to MIA (6:40 PM)
• AA Flight 2648 MIA (8:37 PM) to DCA (11:12 PM)
On March 26, 2019 when I checked there was a slight change in Flight 1178 boarding by 15 minutes.
TEXT MESSAGE: On April 19, 2019 via a test message at 5:51 PM I was informed my flight to Miami has been cancelled, and “Passengers will be rebooked and notified soon.” I waited over an hour and half with no communication from AA so I called. I receive a can answer that due to the high volume of caller, I was instructed to leave my name and number I would be in the que and called back in 1 hour and 17 minutes. At 8:05 PM while waiting I received another text from AA saying choose your new flight with a link to select. I selected the link and it did nothing
AA CALL BACK: I can’t remember exact time it was over an hour and 17 minutes when I first call but I did get a call back. The female AA representative was very polite and apologized ahead of time for the cancellation but said it was for weather. (Note: Planes took off from DCA in the morning with no weather delays. The weather cancellation was due the plane never leaving MIA to come to DCA.) The AA representative started looking and after a good five minutes of searching she could not even get me to Antigua on Wednesday. Her solution was for me and my wife to hop in a car at close to 9 PM at night and drive to MIA to catch the AA flight 2405 at 10:45 AM. Even if I wanted to do that, it is over a 15-hour drive from my Woodbridge VA home to the Miami Airport so that was not an executable option. She told me it was best if I tried to book on my own with another Airline and that was all she could do but to call back to cancel my reservations to get a refund.
MAKING NEW AIRLINE RESERVATION: I was freaking out because at his point I believe my vacation booked way in advanced was going to be cancelled and I’d lose the money I had already paid to and all-inclusive resort. After a lot of searching I did find a JetBlue Airline flight to San Juan and then a Liat Flight from San Juan to Antigua getting us there a 4:00 PM on April 20, 2019. My search was for round trip and only 2 were left so when I went to pick the return flight, I picked the same AA returns flights we already had and booked it because I was afraid if I went back and did a one way trip from DCA to ANU it would be gone. Flight cost me $3,052.26
CALL BACK TO AA TO CANCEL RESEVATION TPHXOD: Again, I had to leave my name and number and waited to be call back. After 37 minute I got a call back from an AA representative and cancelled our original reservation and she said I would get a full refund ($1,310.06) in 7 to 10 business days. I inquired about any other compensation and she no nothing, end of conversation.
BOTTOM LINE: Because of the cancelled flight it cost me $1,742.20 more to fly to ANU. I understand no one can control the weather but AA had no other viable solution and offered no compensation what so ever. My friends and co-workers could not believe AA’s response to the situation. Your Flight Attendant Video on the plane thanks passengers for selection American Airline when they have other choices. After reading many other AA complaint many may decide not select American Airlines.
Timothy E Bowen
On Tue. April 9, my wife and I boarded an American Airtline flight iat the CAnton /Akron Airport bound for CHarlotte,NC. AS we neared our destination , we informed by the pilot that NO planes were being allowed to land because of a severe lightning storm, After circling for a period of time we landed,Immediately baggage handling crews began off-loading ALL passengers" luggage in a downpour. Needless tio say, that when we finally arrived at our daughters' home , we found that all our luggage was soaked, both inside and out.
Such careless handling of our possessions is inexcusable and reflect badly on the thoughtfulness of a major corporation.
No apology or explanation was forthcoming. THis failure speaks volumes about the professiional of you organization.
Something action needs to be taken,
Our daughters recently relocated to the CHarlotte area from Denver, so we will be visiting them often. Depending upon the action of American Airlines , it remains to be seen whether we will avail ourselves of yiour services again!!!
ON Tue April 9, my wife and I departed Canton/Akron Airport bound for CHarlotte,NC. Approaching Charlotte, we were informed that we would be in a holding pattern for no flights were being landed because of the severe lightning storm at the field. When we were finally allowed to land it was pouring rain. Baggage handler immediately ser about off-loading luggage, even though there was no let up in the rain.
When we arrived at our daughters, we found that everything inside and out was soaked.
Not having flown with American before, to say that we were disgusted is putting it mildly!
Such inconsideration should never be the hall mark of a top flight operation.
Our daughters recently relocated from Denver, CO and we will be travelling often to visit, but not with American Airlines. NO explanation was offered for such shoddy handling of all passengers luggage.
On Easter Sunday I was in the Orlando Airport checking in to my flight back to Dallas-Ft Worth Airport Flight #2489.
I had just got back from a 7 day Cruise and we were returning home. When we arrived to check-in at B3 at about 9:20 am on 04/21/2019 at the Orland Airport we went to check in and was at a Kiosk to check in. An American Airlines employee walked up to us and started barking orders to us VERY RUDELY that we had luggage and was at the wrong Kiosk, when needed to go to the other one because we had luggage. She was very RUDE. We moved to the correct one and that just bothered me because Customer Service is no longer around, even at the Number One Airlines. I went over to ask her name and she covered her badge so I could not see her name and asked why. I explained how RUDE she was. She was a middle aged black lady with a bun on her head and glitter eye shadow. Then an employee by the name of Shennel came over and was not aware on what was going on, So I got her name and walked away. As I was walking away I heard one of them under their breath call me a BITCH. REALLY this is what Customer Service has come to. Then I spotted a woman that looked like a Supervisor named Andrea Csibi (not sure the spelling I was upset).
Shennel came over to see what was going on and I explained the situation on how RUDE the other employee with the bun in her hair, the Supervisor did not know the black lady name. Shennel tried taking up for her but she did not see any of what was going on.
If it was not for us as passengers they would not have a job.
This was very upsetting to me and I think you should know what kind of people you are hiring and this was totally unexceptable as a large company.
750 E Mid Cities Blvd, #2102
Euless, Texas 76039
i need wheelchair asst.i booked a round trip record spbgwp 3 1 19 to tulsa .I sat at gate 2 hrs before fleight,when they boarded no one came for me. after they called group 7 and it appesared they were done i got attention of pilot who got help, i paid for upgrade to 5a ,when they boarded me , i was put in front by door across from galley. i was so cold i couldn't stop shivering. i asked to go to seat i paid was not acknowledged. attendant saw me coughing and told her i was so cold i couldnt feel my feet or hands. she got me her own coat and covered me. when i arrived i felt worse. 3 days later i was admitted to baily hospital with pneumonia,had to stay over ,could not fly, son had to come from chicago to drive me home. saw dr,contiued treatment,too sick to contact you immeadtly, was admitted to hospital in elmhurst il with pneumonia ,never recooperated from my experience,have congestive heart failure from prolonged illness. why wasnt i boarded until i found sonmeone to help me? why was i left to become so cold i becamne ill?I have proof of all of this.why when i was crying from cold wasI not put in seat I paid for?I thought your policy was to help handicapped.This experience was inexscusable,and shocking that ot was allowed to occur. I took out insurance but was told when i called to explain i had to cancel because of illness ins doeasnt apply when using miles. I wuld have to pay fee to rebook, which i was to ill to do. I will ursue this incident to media if neccessary ,would like a love contact with explaination of how something like this could occur,my comtact phone is 708 562 8917, I was just released from hospital after 9 days,have many dr appts because of the manner i was treated by american airlines. please leave name and number if i do not answer,i will return call asap. I will be receiving treatment for an unseen amount of time, Rose Hinde 828 alcoa ave melrose pk il 60164 708 562 8917,home phone, firstname.lastname@example.org, this is to serious to ignore,I would like this handled in the serious manner for what it is,thank you for a prompt reply and quick resolution to an incident of pure negligence on the bpart of american airlines.
Had an emergency at home came back to the airport the next day to come home then had too buy another ticket to charlotte cash $457.00 ticket number 0012350242058 pnr code EWRORU bad customer service in providence at the airport very upset with this airlines i will like a check for the over pay of this ticket on 4/22/19 never thought that this could happen and that a company doing so much for the public will laugh at me while i was in line for 45mins i would like a check sent to my home i did not pay for it with a credit card they made me use their credit card that was located on the side of the wall address 128 aiden farm ct mt holly my name is Marcus T Wilson
on 4-13-19 my son and i were traveling from Buffalo, NY flight 4009 with a lay over in Chicago our flight from there Dallas 2300 was cancelled due to weather as well as our flight to Killeen Texas 439. I received a notice via e-mail advising me of the cancelation for the Killeen flight. The problem started with us boarding the flight to Dallas and then having to get off the plane after waiting for and hour on it to leave. once off the plane we were told to wait in a line and try to get another flight which i did for 4hrs. Then all of a sudden the staff slowly starts leaving 1 by 1 the last lady was very rude to myself and several people who were in front of me and behind me she stated " I'm closing after this so your gonna have to wait till tomorrow or get in line at the ticket counter in the morning I need to get some sleep myself." I was total lost for words that no one from your company offered any kind of help for the ones left waiting. They said there were cots being set up but everyone i asked had no ideal where they were, my son slept on a baggage cart in the main lobby. We ended up taking a flight to St. Paul Minnesota DL 4182 to Wichita Kansas on completely different airline and then renting a car and drive 8hrs to Killeen Texas at a cost of $269.09 on top of what i paid for my tickets. Then on way home our info was in system but had to be retrieved before we could get boarding pass by the attendant almost didn't make the flight I feel your company could of handled this situation in a better matter and some kind of compensation should be offered for all this inconvenience.
Verna L. Kokmeyer Frequent Flier # 8453576
Frank A. Kokmeyer Frequent Flier # 8454616
My husband and I have long travelled with American Airlines, and we have also had American Airlines CitiCard Credit Cards for many years. More recently, my husband opened a new business credit card with American Airlines. We were attracted to the offer of miles to use for travel.
Over the past few years, we have used our miles to travel to central America, including travel to Roatan, Honduras. This is definitely the benefit promised when we obtained AA credit cards, but we found out on our last trip, there is a severe downside of using miles for travel. This is never told people who sign up for the card.
Verna Kokmeyer Record Locator: KMQHQK
Frank Kokmeyer Record Locator: XIGWYI
Flying to Roatan on April 2, 2019, we were to return home from Roatan on April 13. We were to arrive home on April 14 on a flight that connected in DFW. We understand that was especially problematic due to sever weather in the Texas area. After several delays, our flight (2308) was cancelled. I waited almost 2 hours in a line which I incorrectly assumed would precipitate rescheduling of our itinerary. Instead, the only purpose was to give us lodging and a meal voucher. We have a place in Roatan, which we could have left for if we had known no flights were being rescheduled for anyone in the very long line. How nice it would have been to have an agent just inform us of what what happening. When I got to the front of the line and they found out I did not want to take advantage of lodging, the agents just walked around looking everywhere but at me. I would advise you in your training programs—assuming you have some—to encourage agents to act like they care, even if they couldn’t care less. I was told the only solution—although I was at the AA counter—was to call AA. We might also be contacted, except although we were staying at a well-known resort, since it was not one they offered, we might not be reached. We left contact info, but to the best of our knowledge, Infinity Bay on Roatan was never called. When we got back to our lodging, I spent another 2 ½ hours on hold with American Airlines. Our resort also called their contacts. By morning, we had still not heard anything about when we would leave, and we finally just headed for the airport. Although we had always received text or email notifications, none were received. The agents suggested maybe AA would be sending another plane for all the people whose flights were cancelled and that was the reason given for not scheduling us. The only emails I received, referred to incorrect flights—like the booking of a Dallas flight, when we had no flight to Dallas.
At the airport, we were quickly shuffled on a flight departing for San Pedro Sula. Not the place we looked forward to being, especially with the reputation for the airport and area lacking safety. However, in this case, we were assured that when we arrived, American had already scheduled our travel to Miami and beyond. We were told we’d receive boarding passes at the airport. We waited in line with all the others on that flight, fully expecting American Airlines to horror the promise to us. This couldn’t be further from the truth. All others were given boarding passes or put on stand-by resulting in a Miami flight, but we were told no seats were reserved for us. Why? We were told it was because we were traveling on award tickets. In other words, those who paid whatever were taken care of, while the two of us, who had been a part of your mileage program for years, and had probably flown more with AA than anyone else (each of us has had gold status for years) were left to stand around for another couple of hours. In fact, my husband waited in a wheelchair which he needed to use on this trip. No solution seemed possible. I believe the agents at SPS were trying to help, but it seemed the buck stopped with the AA Agents on Roatan, and communication was lacking. In the end we were offered lodging in San Pedro Sula, airport / hotel transportation and a $12 voucher for dinner. The voucher didn’t begin to cover the cost of dinner at the hotel, much less breakfast, but that’s beside the point. Our poor treatment was undoubtedly the result of our “free” tickets. When you promote your credit cards on flights, magazines, and mailings, you should add that the result of using the miles might leave one stranded somewhere when you choose to fly with the reward. It was obvious that everyone else will be better served.
Our flight home the next day was from San Pedro Sula / Miami / Philadelphia / Grand Rapids, MI. We are glad to be home, but every step seemed to include a fight and extremely long waits while agents stood around without a solution.
I’ve long been puzzled by American’s policy regarding reward tickets. If I buy a ticket, I can upgrade. When I have an award ticket, no amount of miles or money enables an upgrade. That problem now seems insignificant compared to the greater problem of having less reliable tickets.
Do I want miles in compensation for the nightmare we experienced? Maybe. We should not have “paid” for the last flights. However, we have all but lost faith in the your “reward” system and will be careful in their use. I wouldn’t even waste my time writing American, if it had not been for so many years through which we have felt more than loyal to your airline.
10641 Gun Lake Road
Middleville, MI 49333
Have not been contacted since the 18th when we paid hotel overnight and then had to book on Alaska to get back to Seattle from Spokane....flight attendants on the Delta flight we were put on were not informed we had a plane to catch in Spokane and as a result, we were there two minutes after the Alaska flight gate closed in Spokane after running about 1/4 mile to get from one terminal to the next. American booked us, American is responsible. This is unsatisfactory...there is no pigeonhole to request compensation only a refund. Not interested in a refund, furest half of the trip went smoothly....interested in being COMPENSATED for hotel stay of four hours, getting up at 03:00 to catch a flight to Seattle on the 18th.
It has been almost a year since I made a complaint about my flight from New Bern N.C. to Miami. I have sent all information requested and have not heard a thing from your airlines.
Held on the ground in Chicago for crew, when crew arrived (Captain) took off 1/2 hour late, passed Minneapolis to divert for fuel to Sioux Falls, back to Minneapolis, rebooked again for Spokane on Delta, late taking off once again, missed connecting flight by two minutes, (door closed we were told) and plane took off while we were standing at the gate (Alaska for Seattle).
Itinerary: START: Portland Maine, Philadelphia, Chicago, Sioux City Iowa, Minneapolis, Spokane (Spent the night, paid out-of pocket for Hilton Hotel , paid out of pocket for Alaska Airlines 05:50 Flight to Seattle. That would be the short story.
I need to speak to someone. This cost me business time, a hotel stay and a personal booking and arrival one day after schedule.
What I would find reasonable is a substantial travel voucher. If this cannot be resolved today...we shall pile it on.
What say you? 360.731.7614
I flew into DFW from Ft. Meyer's on Sat.April 13th @4.00 pm. Gate agent told me he couldn't get me a seat until April 16th my original ticket was for 4 pm on April 13th. A spent 2 nights in the air port before I had enough. I purchased a ticket from delta for $688.00 just so I could get home. American air lines didn't have enough staff to get me out of Texas. I think AA. Is the worst air line. I.Will never use AA. Again
I have been on the phone on and off all day waiting to book a reservation, i have had to wait hours for calls back! I just got a call and the girl hung up on me.I am not a happy camper at this point, i need to book a reservation asap before the prices go up. Your customer service is not very friendly.I would like a manager to call me back asap.I rate this customer service at the moment a big fat 0
Platinum Pro P7A3636 -I am writing to complain about Delayed Flight 853 from BNA to PHL on April 15, 2019. After getting up at 3.45am this morning and checking the flight status to ensure the 6.26am departure was ON TIME, we were notified at the gate that the flight would be delayed three (3) hours because there was no available pilot. As a result , I will miss a scheduled 11.00am meeting and my day is pretty well shot. I understand weather delays and mechanical delays but it is inexcusable to have a delay because the flight didn’t have a pilot. Your website specifically states that American Airlines ensures that it will have adequate resources available to meet passenger needs. Moreover, to not notify the passengers of the delay until Boarding Time is deplorable. I respectfully request some compensation for this unnecessary inconvenience in the form a miles credit to my Frequent Flyer account (P7A3636) or, better yet, a elevation in status from Platinum Pro to Executive Platinum through 1/31/2020. Thank you for your cooperation.
Have to vent on this one...Yesterday My wife Joanne and I had return plans on American at 11:45 at Tampa International Airport we were on vacation at Siesta Key Beach. We got up at 5am with our relatives and headed out to the airport to head home. First of all I was sick for the last 3 days with a stomach virus and was looking forward to going home. I had a Doctor's appointment later in the afternoon back in our town of Clifton Heights PA. in the morning and felt ok and was just forward to going home but American had other ideas. First as we leave for the Airport my wife gets notification you canceled the flight. So you don't replace that flight. Your next flight was now 2:26 pm..and we now on stand by as we should have been added to the next flight...we didn't cancel the flight you did ...Well you quessed it...we weren't able to get on the stand by flight ...The only chance to make the Doctor's Appointment was gone. So now we are on the 5;02 Plane back to Philadelphia ...by that time the stomach virus kicked in full tilt...I could have been home and looked out and was feeling like hell...That 5:02 plane now becomes a 6:30 take off ...and I was in full pain ..no doctor just suffering ...we landed in Philadelphia at 8:50 pm ..and by the time we got home it was 10pm ...we spent the whole day in Tampa Bay as I felt worse..Oh remember the standby flight at 2:36..well one of our bags went home ..we didn't...then we met your customer service reps for the finding of that bag...while I was in pain..I don't need that.hell...everyone wants respect but the customer is always told to quiet up while they explain their side of where the bag is..and how a report has to be filed and then they will find the bag..or go to Section A while we were in Section F and told it was a short walk outside in the rain to Section A Yes we did get the bag in section A ..One rep was nice while the other Rep said my wife couldn't look through the bags..so you can see the kinda day your airline provided. ...but I feel after the first flight was cancelled your company could have done more...everyone ask for our business every day but no one cares after they get it..and if we didn't fly your airline you don't have a a job..I normally don't complain but this was a back breaker … You can look up our records yesterday ...Ray and Joanne Thomas 43 Walnut Street, Clifton Hgts, Pa. 19018...610-329-8368 ...Thank you...
I purchased a First Class ticket for my trip. Toledo to Chicago, Chicago to Puerto Vallarta on March 17, 2019. Flight #AA-2338. Before boarding, I was called up to the counter to tell me that their was a problem with my seat, and I would have to wait before boarding. Everyone was on the plane ready to go but me. Now I have some back problems, and that is one of the reasons that I purchased that first class ticket. Now I do know that I flew from Toledo to Chicago in a very small plane, but it was only a 45 min trip. That's doable. The Chicago to Puerto Vallarta was 41/2 hours long. Well after about 15 min of either not knowing if I will be able to go on this trip, I was told that I could board. Well the problem with the seat was it couldn't recline. I did get a picture of the tape with writing on it saying INOP RECLINE. So the story is that I had to sit up completely straight up in a First Class seat that I paid over $1,100 for the whole trip. I did ask if there was a coach seat available for me to sit in instead at least I would of been able to sit back. They said it was a full flight. I was very uncomfortable. I would of rather just stayed back and took the next flight out if I knew I was going to have to sit there like that.
I don't fly first class. But for the comfort of my situation, I purchased that first class seat.
I usually always fly American Airlines. In fact I have your credit card so I could fly your airlines more. But this was terrible.
I would like somebody to email me back with some kind of something. The 1,400 flying points that the Attendant promise me was ridiculous.
I would like your feedback on this.
I was told I had to check my carry-on case on flight AA2629 from MSP to DFW, scheduled departure 18.29 on April 10th, 2019 as it was so busy. From DFW I was then scheduled to transfer to my connecting flight to El Paso (AA5874), scheduled departure 22.15. I was furious on arrival at ELP to find my bag did not arrive. Registered my bag loss with the agent in the Baggage Reclaim (ref delayed baggage receipt ELPAA04003956) and have asked for my bag to be sent to my hotel on the 08.00 flight arriving from DFW today (Hampton Inn, 12088 Gateway West Boulevard, El Paso, TX 79936).
Why didn't American check-in attendants at MSP prioritise people with connecting flights to have carry-on bags and those terminating at DFW check in their bags. This is so frustrating and has ruined my trip. Very unhappy with the service of AA. This could have been avoided with a little thought.
I am due to leave DFW on AA5963 on Friday April 12th at 18.17 to get my flight home on BA/AA6153 to LHR, so have very little time in the US to be reunited with my bag and its contents. I need American to deliver and get my bag to me today (Ref: Bag tag: 4001487157).
Mobile: +44 (0)7803 234314
On my fight from charlotte NC to Jacksonville NC, fright AA5161, 4/8/19, PNR: ERAVPT.
MY FLIGHT WAS CANCELED AND DELAYED OVER 10 TIMES WITHIN A 5 HOUR WINDOW SPAN WHICH CAUSE ME TO RUN FROM ONE GATE TO ANOTHER TO THE CUSTOMER SERVICE DESK BACK AND FORTH WITH HOPES TO GET ON A FLIGHT TO RETURN HOME. MY BAGS WAS LOST IN THIS PROCESS AND I HAVE NOT RECIEVED MY LUGGAGE AS OF TODAY 4/10/19. MY KNEE WAS INJURED AND I WAS IN PAIN DURING IS AWEFUL PROCESS. I WOULD LIKE A REFUND OF MY PLANE TICKET TO ACCOUMADATE MY PAIN AND SUFFERING DURING THIS TIME.
On April 7, 2019 I had a layover in Chicago OHAR Airport flight was suppose to leave a 5:45pm, we boarded the airplane we started to move then the pilot said due to thunderstorm and lightening there was going to be a delay as we sat on the plane(understandable), then the rain stopped, the airplane started to move, then we stopped again with the announcement from the pilot saying we should be ready for take off in 15 minutes, well 15 minutes turned into 10 minutes of taking off then 10 minutes of taking off turned into 2 minutes of taking off, 2 minutes of taking off turned into we have to go back to the gate for more fuel, getting more fuel turned into the flight was cancelled and we had to get off the plane to see when we can get the next flight out the attitudes at that counter was despicable after having to sit on that plane for so long and being very exhausted. I was do to be in Cleveland Ohio at 8:02pm Sunday April 7, 2019, when we got to the counter to see when will our next flight leave, we were told going to Cleveland, Ohio next flight out would not be until the next day which would be Monday April 8, 2019 at 12:30pm, which was very inconvenient for me because not only did I have a very important mandatory meeting at my job, I had lost a whole day of pay, yes I was offered to stay at a nearby hotel and was told that I would have to pay half of my hotel stay which I thought was a incredibly horrible offer, this was nothing I had planned in my budget nor did I plan to loose a day of work of which made me to be forced to use another PTO day of which was suppose to go on my next trip, I do understand that things happen, but there were many many planes pulling off before us WHILE WE SAT ON THAT PLAN FOR THREE(3) HOURS UNTIL Our BEHINDS WAS GETTING NUMB. I would like to be compensated for my hotel stay that was charged to me twice($98.79) of which one is in the process of getting credited to my bank account. There were people that could not afford to get a hotel for that night and had to stay at that airport from about 9:30pm until their flight was ready to leave the next day, I'm sure that had to be uncomfortable for them. This was my first time using American Airlines and was hoping it would not be my last. At the beginning everything was great going to Las Vegas, but coming back was a really bad frustrating experience for me and others. If this is how we as paying customers are being treated, then I will continue flying with Delta and others. I really hope to hear from you soon.
Susan L. Johnson/Mauldin
My colleague had a delayed flight in Charlotte on 8 April. I called the customer service rep to get a status on the lost/delayed bag. I was told it was in Charlotte and it should be on the next of two flights, the second being a bit after 12. At 1412, they are STILL waiting on someone at the lost baggage department in Charlotte to send a message back about when it will be put on a plane to Augusta. Is there nobody working in that department? Do they care about a paying customer not having a change of clothing? It would seem that once they have your money, the hell with you and customer service from then on.
ALWAYS LATE IN CONNECTING FLIGHTS . WE PAIDED FIRST CLASS TO JAMAICA HAD NO SEATS BY MY HUSBAND ON WAY BACK SAT NEXT TO A ( emotional support dog) which owner claimed was kool cus her dog can fly with her free. Flights attendents more interested in dog than us first class paying customers . We started flying economy why spend extra money on late flights. we fly often another flight no water we had to use hand wipes . just plain disrespectful was told to complain on wedsite. todays flights for my brother was agained delayed by 2 hrs touch down in ILM. waited 45 for customer phone service.
AMERICAN AIRLINES FLT # 5388, 3/24/19 - WHITE PLAINS TO CHARLOTTE
THE PLANE WAS TO DEPART AT 7:00 PM. WE WERE NOT ALLOWED TO BOARD UNTIL 7:20 EVEN THO THE PLANE WAS AT THE GATE AND READY TO GO.
MY SEAT WAS 2A. THE MAIN REASON FOR THIS COMPLAINT WAS THE VERY LARGE FEMALE IN THE SEAT NEXT TO ME. SHE WAS UNABLE TO PUT HER SEATBELT AROUND HER - HER SIZE CAUSED HER BODY PARTS TO 'OVERFLOW' INTO MY SPACE. MY CONCERN IS THAT THIS WOMAN SHOULD HAVE HAD A SEAT FOR TWO - FOR HER SAFETY AND THE SAFETY OF THE OTHERS ON THE PLANE. WHEN THE FLIGHT ATTENDANT WAS CHECKING UPRIGHT SEATS AND SEAT BELTS- I ASSUMED HE WOULD HAVE NOTICED THAT SHE DID NOT HAVE HERS ATTACHED.
IT WAS THE MOST UNCOMFORTABLE FLIGHT I HAVE EVER BEEN ON - HAVING HER BODY PARTS INCLUDING LEGS, ARMS AND SHOULDERS IN MY SEATING AREA. TO GIVE YOU AN IDEA- I WEIGH 270 LBS AND THE FEMALE IN THE NEXT SEAT WAS WELL OVER 100 LBS MORE. I WAS UNCOMFORTABLE TRYING TO ADJUST AND MOVE MYSELF IN MY SEAT. I WANTED TO SAY SOMETHING TO THE FLIGHT ATTENDANT THAT HE SHOULD HAVE NOTICED, BUT I WOULD HAVE HAD TO REGISTER MY COMPLAINT WITHIN EARSHOT OF THE LADY IN THE NEXT SEAT.
WE HAD BEEN TOLD BY THE FLIGHT ATTENDANT THAT OUR CONNECTING FLTS WERE WAITING - I WAS HEADED TO MELBOURNE, FL (FLT AA 5387 - DEPARTURE 9:27). UPON ARRIVING IN CHARLOTTE, NC, I DISCOVERED THAT MY FLIGHT HAD ALREADY LEFT. THE AA STAFF AT THE DESKS TRIED TO FIND OTHER FLTS TO GET TO OUR DESTINATION, BUT NONE WERE AVAILABLE THAT NITE.
AFTER TWO HOURS, WE WERE GIVEN A $12.OO FOOD VOUCHER AND WERE UP IN A RAMDA INN RADISON NEAR THE AIRPORT. THE NEXT MORNING, I WENT TO THE AIRPORT AT 8:30 FOR AN 11:30 FLT TO MELBOURNE FL. THIS PLANE WAS ON TIME, WE BOARDED AT11:30. AFTER ALL PASSENGERS WERE ON THE PLANE - WE WERE NOTIFIED THAT THE PLANE HAD A MECHANICAL ISSUE - TOO MUCH HYDRAULIC FLUID, SOME NEEDED TO BE REMOVED. AFTER THAT, PILOT NOTIFIED US THAT A SWITCH WAS BROKEN AND WE WOULD BE ON THE PLANE UNTIL ANOTHER SWITCH COULD BE BROUGHT AND THE BROKEN ONE REPLACED.
WE WERE ON AN AA SPIRIT. AFTER 1/2 HOUR, WITH NO AIR CONDITIONING, THE FLIGHT ATTENDANTS SERVED BEVERAGES TO THE FIRST THREE ROWS IN FIRST CLASS AND TWO AA PILOTS THAT WERE CATCHING A FLT SITTING IN COACH.
FIFTEEN MINITES LATER, I ASKED IF THE REST OF THE PLANE WOULD BE SERVED - I WAS TOLD NO - THAT WAS ONLY FOR FIRST CLASS.
TOTAL TIME SITTING IN THE PLANE WITH NO AIR CONDITIONING AND NO BEVERAGES AT THE GATE AND ON THE TARMAC WAS WELL OVER AN HOUR.
IN CONCLUSION, A FRIEND DRIVING FROM VERO BEACH HAD TO TURN BACK SUNDAY NITE AND RETURN THE NEXT DAY TO PICK ME UP, SHE HAD TO LEAVE WORK DAY TO GET ME FROM MELBOURNE. IN ADDITION TO ME MISSING A DAY OF WORK BECAUSE OF THE MISSED CONNECTING FLIGHT ON 3/24/19, THESE TWO FLIGHTS ARE THE WORSE, UNCOMFORTABLE FLIGHTS I HAVE EVER BEEN ON.
AGAIN, I WANT TO EMPHASIZE THAT IN TODAY'S WORLD, SITTING NEXT TO A VERY LARGE PERSON - NO ONE SHOULD HAVE TO EXPERIENCE THIS. THE FLIGHT ATTENDANTS FAILED MISERABLY. IT HAS TAKEN ME HOURS TO FILL THIS OUT - NOT BEING A COMPUTER SAVVY PERSON - WHERE A SIMPLE PHONE CALL WOULD HAVE SAVED ME A GREAT DEAL OF TIME AND AGGRAVATION .
Besides having 2 delays on initial flight and connecting flights.i am 71 years old and a disabled Vietnam nam vet.
I was confused on what gate I was to be at in Chicago ohare. I respectfully ask a AA employee if I was in the right area. He just go straight down the escalator but he said in front of our customers “it’s wriiten right here on your boarding pass don’t you know how to read”. People looked at me and I was embarrassed and humiliated by his actions.
You should think strongly on giving classes on how to be a respectful and courteous employee.
They should know it’s part of their job to help customers and also protect the credibility and integrity of the company.
This letter details the events that lead up to our missing out on what was supposed to be a wonderful 7-day Western Caribbean Cruise vacation. A day that began with excitement and anticipation quickly turned into a nightmare that left us furious, frustrated, and disenfranchised due to various delays with flight # AA 1340. This cruise was planned on the Holland America-Nieuw Statendam ship several months in advance. On the day of our departure from Reagan National Airport (DCA), me and my travel companion, Ms. Deborah Burroughs never reached the pier because of the continuing “delays”. The ship was leaving from Fort Lauderdale, so we flew into Miami and arranged for a transfer to the pier in Ft. Lauderdale. The ship was scheduled to sail at 5 PM on Sunday, March 24, 2019.
Originally, we were booked on flight # 1178 departing DCA at 6:10 AM, arriving in Miami, 8:47 AM, which was ample time to reach Miami and get to Ft. Lauderdale. A week prior to the cruise, I was notified that the time of departure had changed from 6:10 AM to 8:00 AM and the flight # changed to AA 1340. This did not cause us concern because it was still an early flight. The morning of our departure, I received notification that flight # AA 1340 was delayed until 11:00 AM. Within moments, I received another notice that the flight was delayed until 12 noon. We were clinging to hope that this would be the final delay. However, we soon realized that the departure time had changed once again to 12:30 PM. We boarded shortly before 12:30 PM, feeling hopeful yet anxious that we could still get to the ship on time barring any further delays. Once on board; and before leaving the gate we were notified by the flight crew that there was a mechanical issue. The mechanic came and resolved the issue in approximately 20 minutes. We proceeded to leave the gate for take-off and the flight crew announced that a light came on and we would be returning to the gate. The mechanic came aboard to repair while we sat on the plane. By the time we finally took-off, it’s close to 2 PM. We arrived in Miami a little after 4 PM, retrieved our luggage which was given priority tags, but came out no quicker than any of the other bags. We realized that it was absolutely hopeless; and we were not going to make it.
At a point during all of these delays, I contacted the cruise line’s 1-800 number several times to notify them that we were experiencing flight delays, but we were on our way. As the probability of making it became bleak, I made calls directly to the ship at a cost of $8 per minute and spoke to someone expecting to hear they would wait for us to arrive, as they sometimes do at ports when guests are late returning to the ship. We needed a miracle!
Upon arriving in Miami, I retrieved a message that had been left on my cell phone from Holland America confirming that it was no way we were going to make the ship in time and that we should consider flying to the first port on the cruise which was Ochs Rios, Jamaica. However, meeting the ship at the next port would not be possible until Wednesday, March 27th if we decided to do this. It would mean losing 3-days of our 7-day cruise. Needless to say, the thought of having missed the cruise and now accepting the reality that we have to return home left us filled with anxiety and disappointment. We went to the AA ticket counter. We were told that AA would indeed send us to Jamaica to catch up with the ship. But we decided at that time to cancel the trip and get return tickets home for the next day (Monday 25th). We were given a voucher for one night at the Holiday Inn International airport hotel which was sub-par at the best, and two $12 food vouchers each which we felt were insufficient. We had to add money to it to cover the cost of our meals. Lastly, we were also told by an agent that the breakfast in the hotel was complimentary, which was incorrect.
Before actually making the decision to go home, we returned to the AA ticket counter the next morning and spoke with a ticketing supervisor whose name was Carmen. We were reconsidering our options. Carmen did not seem eager to assist us. Carmen initially told us we could not get tickets to Jamaica which we had been told by agents the night before that we could. Carmen told us that she needed to confer with her manager, and left us standing there for nearly ½ hour. Another agent walked up and questioned why we were still there. We proceeded to explain that we’d missed our cruise because of flight delays and that Carmen told us that we should never have received tickets to return home. After speaking to her manger, Carmen said that the tickets could be changed so that we could go to Jamaica if we still wanted to. She told us there were no other concessions available to us. At the very least, we needed a voucher for another hotel night in Miami, more food vouchers and accommodations for one night in Jamaica. We were told we could only receive one hotel night in Miami, no more food vouchers and use our own expenses for hotel and food in Jamaica. If that is your policy, we know that you are at liberty to make exceptions. The reason we were unable to meet the ship until Wednesday was because on Monday the ship was going to a private island and Tuesday was a full day at sea. There was absolutely no empathy for what we were experiencing. It was time to return home.
Our Monday flight home was originally scheduled to leave Miami at 4:20 PM, arriving in Birmingham, AL at 6:22 PM. We were told that all other flights were completely booked and that was the only flight we could take to get home. That flight was also delayed until 5:30 PM due to mechanical problems, (deja vu)! Because of that delay we ultimately missed our connection in Birmingham which would have gotten us home at 9:30 PM, Monday night. AA booked us on a 6:05 AM flight for the following Tuesday morning. We were hoping to return home Monday night. We definitely did not want another overnight stay and tried desperately to get put on another flight even if it meant booking us with another airline. We had to get another hotel voucher for Holiday Inn in Birmingham and food vouchers for dinner. When the agent in Birmingham printed the vouchers, I noticed that the hotel voucher we had been given had the same address as the hotel in Miami. Upon comparing the food vouchers given to us with the ones I’d received electronically, they too were the same as what we received in Miami. The airport was closing; the agent had to place a call to someone else that then had to instruct her on how to correct the vouchers. This entire experience was a case of all that could go wrong did go wrong, it was surreal. Other than the fact that we arrived home safely, the only thing we can say good is that our flight home on Tuesday morning was pleasant. There were no delays, it left on time and we were back at DCA by
Missing what should have been an incredible cruise has caused us loss both mentally and monetarily. We cannot get back the time and energy that went into planning and preparing nor the enjoyment that we would have had on this cruise. Only memories of what could have been. No photos and stories to share with our families and friends.
The amount we paid for the cruise alone was $2,274 which was a special promotion and was deeply discounted for a luxury suite on the brand new Holland America ship. We feel we’ve been robbed of great fun, food, excellent music and entertainment, shore excursions, spa treatments, gala nights, and all of the amenities, etc. that come with a luxury vacation aboard a luxurious ship. Our airfare was $753.
We would like to be compensated for the lack of empathy shown to us for this devastating experience. Again, we can never recoup what was lost when our only crime, if you will, was booking a flight with AA. We’ve suffered a great lost, not to mention the stress levels that were reached as a result of this debacle.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
2802 Keith Street
Temple Hills, MD 20748
Advantage # 5E64C52
On Sunday March 24 both planes had issues, one from MLB the maintence did not remove something, plane came back to boarding and then was cancelled, being a diabetic an s on insulimpump, maintain is important. Was re scheduled on later flight to charl. Got there that plane was waiting on maintence, door was not working !, Really, what started out at a 1:41p.m. ended .@ 10:45 p.m. On dayton, ohio.
no stars !
If I could give 0 stars I would. Going to see our Sailor graduate. Our direct flight was cancelled and we had to get a connecting flight. Payless car rental through the AA website wanted to charge us $118.00 more from r arriving 4 hours early. Then on our 2nd flight my husband and myself were placed in 2 different rows. No problem as per customer service. Just tell them at the airport and they’ll change it. Get to Charlotte and they told us no! We have to fly out of one airport and return to a different one. Now we had to pay for car service instead of being able to take our car. So horrible!! I WILL NEVER FLY AMERICAN AGAIN
Got to my flight at 5 a.m. Told I could be bummed. Stayed they always over book. Did get on but satin seat 1 and literally froze. Got to Chicago got a w/c.the attendant grabbed the wrong suitcase which I didn't realize until I got to my gate.waited forever to get any assist. My bag was found and deliver with $300 missing. Who would go through personal items to find hidden valuables.? On the way back I had 3 hate changes. With just having foot surgery it made it very difficult. Besides that if it wasn't for me going up and questioning it many of us would of missed out flight. Not a frequent flyer so didn't even know they did this. I am finally thawed out from the trip back home. American airlines never again!!!!
I had a plastic jar of whipped hand exfoliate soap,That was very thick you turn it upside down and would not have poured out.Clearly not like a gel or liquid..They took it
I got removed from one flight, then scheduled on another one. That flight got grounded. So I have I to take a flight a day earlier than I planned, so I had to change my hotel reservations for a day earlier. I am out of an extra 129.00 because they were not able to find a flight for me that would get me where I needed to be on time. I made these reservations in January and they were changed 2 times within the last week. The agent was very pleasant and helpful though. I would like to be reimbursed the 129.00.
First of all we booked round trip air from Cleveland OH to San Juan Puerto Rico and paid over $1400.00 for 2 tickets. On our return flight home, the 2nd part of our trip (Miami to Cleveland on a Sunday night)) was cancelled due to high winds in Cleveland. I am not upset about the cancellation (weather). What really irks me is the lack of customer service at the Miami Airport for American. As soon as our flight was announced that it was cancelled, everyone went to the proper desk (to reschedule). We were about 9 or 10 in line... they were 2 agents working that desk at first, then one left and came back about 20 minutes later. People were very upset. We were told that NO flights were going out the next day and had to wait until Tuesday to get back home. That is still fine in my book... what really aggravated us was the lack of help with the employees. We were told that we could go downstairs and get our luggage. We did.. NO luggage. We were told that it is on it's way to Cleveland !! How could that be if nothing was going to Cleveland because of weather??? THen we were told if wanted our bags we would have to wait 6-8 hours for them. That is horrific customer service!!! We were also told we were confirmed on a flight home, but had to call the next day to rebook our flights. No one knew what the heck they were doing. The absolute worse part is that not one person offered to help get our bags. We know that they were still in the plane that wasn't going anywhere!!!! The employees were rude at best. No one smiled, apologized, or tried to help anyone!! Great customer service is NON_NEGOTIABLE... period!!! I really expected more from you, American Airlines!!!. I wanted to mention also that the flight attendants on our flight from San Juan to Miami were very rude as well. No greeting when boarding the aircraft, only a drink was offered, no snack. It was as if there were no one on board except them. They were busy chatting with each other the whole flight and not paying attention to their passengers. I book a lot of flights for employees all over the US... I will NEVER use American again!! How about a refund or partial refund American Airlines???????
My wife and I called to make a change to our car rental reservation and we spoke with a Lindsy A. who asked us to hold. Thinking we were on hold I began to talk to my wife about the $30.00 fee charged just to make a minor change to our reservation. Not knowing the repersentative was still listening in, she then butted in and stated if I wasn't professonial she would hang up or discontinue this call. I then told her I was talking to my wife and I'm not the one at work and she needs to be the professional, and she needs to monitor her tone when talking to a customer. I the asked to speak to her superior, and I was told that her superior would not take any calls. After taking our reservation change she hung up befor I could get any information to file my complaint.March 19, 2019 at 10:23 am time of the call.
I am 87 years old who enjoy reading the Washington Post Sunday newspaper. I used my AAdvantage miles to pay for an additional subscription. I am very disappointed that you put a restriction hidden in the small print. I am even more upset that after you took my miles, you are not going to refund me them even you are not providing the promised service, it is not only bad customer service but I believe deceiving business practices. I am demanding you that at the minimum you refund my miles so I can get another newspaper.
Dear Ms. Calderon,
You recently used your airline miles to place an order for the Washington Post newspaper. Unfortunately, per the Terms & Conditions of the airline website, the newspaper has rejected your subscription request. There are no renewals allowed, nor will the newspaper deliver multiple copies to the same address or deliver to customers who have previously used miles to start a new subscription.
If you wish, you can revisit the airline website where you placed your order to review the disclaimer at the top of the page. It states:
Only 1 order per address will be processed. Not valid with other discounts.
*Note: Airline mile awards are for new subscribers at a new address only.
Existing customers of this newspaper are not eligible. Miles cannot be refunded.
You may also re-visit the Terms & Conditions at the bottom of the page, which you accepted before placing your order. Per the airline policy, miles or points you redeem to obtain a subscription are non-refundable, and all redeem transactions are considered final.
If you have any further questions please contact the airline directly.
Newspaper Subscription Services
Customer service Manager
Newspaper Subscription Services
First the rep at bdl refuse to check me in so I could board my 632am flight that was there for cancel y connect flight in Charolette nc that i arrived in time put me on stand by for 159pm fligt that did not exist an rep in Charolette booke me for 440 flight upon trying to return on 03/11/19 myflight for myself and husband total cancel we went to bury my husband brother total delayed on making funeral arrangementd to the 8 of march. Cancel re turn caused my self and husband to sit up all night due to fact no tranportation check out of hotel and turn in rental and sched 530 am flight that left at 523am and the last icing on the cake a dirty derrogztive remark regarding the weight oa bag she assume was mines
Paid for seat upgrade to include free beverages and meal, and somehow ended up in the back of the plane and separated from my husband. When asked what happened and if the agent could help, her response was quick, and quite rude, and said sorry, the plane is overbooked. She (Patricia, gate agent) did nothing to try and help nor did she look up the history to see if there was anything she could do to make it better. It was merely a 'matter of fact' to her. In my opinion, the gate agents need more customer service training, this isn't the first time that AA agents have been rude and show a lack of concern. However, I will praise the flight attendant (flight no. 2469) named Tammy (confirmation no. ITOPXL), she did 'everything' she could to have someone switch seats with us, unfortunately we still ended up in row 28, but we were seated together, thanks to her.
I would not only like my money back (we were charged $100.66/pp for seats that we did not occupy), but an apology. What a horrible long ride in the back of the plane. If this doesn't get resolved, we refuse to fly AA again.
Please also add my recent trip to my member no. 5RU72P0
My wife and I flew from PHX to MCO on flight 1984 on 3/13/19.. We requested a wheelchair for our arrival at MCO. When we deplaned the chair was waiting at the door of the aircraft but the attendant was not. My wife walked up the gateway where he was standing talking. He immediately ran down the gateway where I was setting in the wheelchair. He pushed me to the lobby area where he told us (and another woman in wheelchair) to wait which we did for about 15 minutes. When he returned he scanned our tickets. He ask if we had checked luggage and we told him no...only carry on.. We told him we needed to go to terminal B-1 between gates 35-38. He then pushed both wheelchairs to the baggage claim area which was in terminal B-2 where we again told him we needed to go to B-1 gates 35-38. He then pushed us outside of terminal B-2 at gate 22-23.which was totally deserted. We again told him where we needed to go,, gave him the off-site parking firms ticket with name address etc and yhen called the off-site parking shuttle and gave him our phone so they could tell him where to take us. .As he was talking on our phone to the parking shuttle agent we moved to a nearby bench. He finished the phone call, handed us the phone and said he was done. We sat there totally bewildered. We then started walked to where we could find an elevator to level 1 which was quite a distance. Te elevator let us out at about gate 24 of level 1. We then walked to gates 35-38 which took us about 30 minutes because we had to stop and rest frequently. When we arrived at the gates 35-38 the shuttle had all ready departed. We called them and they returned about 20 minutes later. I was totally exhausted and my replaced ankle, knee and both hips were killing me. Needless to say we were totally dismayed with your lack of service and probably will not utilize your poor service in the future. Carol & Robert Gunter
On March 12, 2019 my wife Kamilah Townsend (AA Frequent Flyer Number 9V04LJ6) was scheduled on AA flt 0012 from Jacksonville, Florida. For what ever reason, after a 6 hour delay the flight was ultimately cancelled. American Airlines provided her a hotel voucher to Tri Cove Inn as well as a round trip cab voucher. When Kamilah arrived at the Inn it was a very undesirable Motel which the desk clerk informed my wife that he had not seen the voucher before and they could not honor it. The single room he had available was for emergencies only and she could not have the room. Mind you it is after midnight. Because of extended call delays at American Airlines Customer Service, my wife and I decided to divide and conquer. She called the cab company back and I called to get in queue with the airline. The cab company said only the driver who dropped her off could honor the cab voucher and he was no longer available. Ultimately, we found what seemed to be the only room left in the city at a Hyatt 20 minutes away from her original drop off. She called Uber and made it safely to her hotel shortly after 1am. Mind you, her flight was scheduled to leave at 7pm EST. Making for a very long, stressful, scary and chaotic day.
I received a call back from AA at 11:58 CST. Apparently the Reservation Center called me back. I began explaining the turn of events to the Rep and immediately she had no empathy. The Rep told me she was with Reservations and I would need to call another number for complaints. I explained that it took 2 hours to get through to her and all I wanted was to get the matter noted on my wife's acct if possible for tracking. The young lady continued on with a very rude rant so I then said, I can imagine you all are swamped due to cancellations and other things and I don't want to make this your fault so please forward me to a supervisor. Se laughed and said she needed my record number which I offered. She said she could not hear me and I would need to repeat it again so I did. Again, she said I cant hear you and if you don't speak up I will have to disconnect the call. Now I am agitated. I repeated the record locator again using alphaphonetics. This time she heard me. I said young lady I know what you tried to do just now which was find a reason to avoid the call transfer. She asked for the travels name then mine. Then she said had I shut up and quit talking this could have been handled differently. At that time she placed me on hold until a manager got on the line. The time stamp of this call was 12:02am CST. The manager was a great ambassador for American Airlines, she was empathetic, sincere and very apologetic. She confirmed my wife was scheduled for the 9am flight on March, 13 and she instructed me to follow these escalation procedures to ensure this matter is addressed appropriately and the Rep who was extremely rude be addressed accordingly.
My wife and I travel on AA at least every other week for leisure or business and never have we experienced this kind of mistreatment. From being sent to a nasty Inn in a horrible part of town with no rooms available, to the cab voucher that was worthless and had we not had resources, my wife would have been stranded and possibly victimized. Followed by a degrading and disrespectful customer service experience. I (we) need something to be done because we trust that American Airlines is better than this. At minimum we should receive reimbursement of the hotel and Uber fee too include Points of something added to my wife's frequent flyer acct (9V04LJ6) to compensate for this horrible experience. I know what ever ultimately happens to the young call rep who spoke with me will not be disclosed to me. However I expect that the call be reviewed and something be done to curb this behavior going forward.
Please contact me direct for any further questions.
Boarding our plain when they stopped it because the pilot had too many hours on ! Delayed on our vacation do to poor management!
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