American Airlines Complaints Continued... (Page 5)415+ reviews added so far. Upset? Call American Airlines corporate: 817-863-1234
I received an email today saying I have a reservation on AA from Mpls. to Lexingt0n on April 24th with a $279.79 charge. I have NOT made this reservation!! it’s a phony. I want to make sure this charge does not show up on my credit account. I also called American Airlines of this fraud and notified my credit card company today please verify there’ll be NO charge made. The agent told me at AA that this is a fraud…thank you for taking care of this. Would appreciate your email verifying that this has been taken care of by Amer
To whom it may concern, I am a teacher in the state of California. I was on my way home from a trip to Costa Rica. I had with me 5 students, a VP and a parent. We had spent a week traveling and learning about Costa Rica’s Rain Forest/ ecosystem.
On our way home (3-29-13), we were on American Airlines flight number 177 out of JFK flying into SFO. What I experienced on that flight was very surprising to me. We were seated on the left side of the plane right next to the serving area for first class. Very early on in the flight we witnessed a tall black man that was working in the serves area (but not serving) have what I would categorize as a childish fit.
He was loud and putting down another airline employee for organizing the service area in a way he did not like. He was waving his hands above his head and talking loud in an angry manner. The two older employes that were waiting on first class had to go in and calm him down. They were explaining to him that people just do things differently and that it was ok. The black man spent the next twenty minutes banging and shoving thing around as he rearranging the service area.
Not only did my student get to hear him putting down another employee they got to witness this episode as well. The employee he was putting down was another black woman waiting on the section behind us. She was also rude to American Airlines passengers when talking to them.
About a half hour after this happened, a passenger behind me set a wrapper and a empty cup on the tray beside this service area. The black man let into him like he was a little kid. The man said he understood not to put his stuff on that tray anymore , but the tall black man kept yelling at him.
He kept saying “you do not ever do that again” “do you understand” in a angry loud voice over and over again. The man behind me told him he understood and could do without the lecture. I have never witnessed that kind of rudeness from an American Airlines service worker in all my fly experience.
I later got up to go to the bathroom. When I walked back to my seat, a bleach blond woman (American Airlines airline employee) with a double chin was standing behind the service cart at the service center for first class. The cart was right beside my seat so I could not get to it. So I was waiting for it to move. She turned around and in a rude and loud voice said ” What are you doing”. At this point, I could see why some people got irate on airplanes.
I was talking to my parent after the flight and he expressed a similar concern about these employees. He got up to throw away his trash. He walked to the back of the plane and held out his cup for the service worker to take. She was just standing in the back. She pointed to a plastic bag about three feet away on the floor.
The two older gray haired service workers in first class (man and woman)and the gentleman who worked the back section who wore am knit cap were always professional, kind, and worked hard. The black man and women and the bleach blonde should be transferred somewhere that does not have contact with the public. Their interpersonal communication skill match that of a seventh grader. The drama they brought to the flight left a bad impression of American Airlines.
I would expect to be treated and watch other people be treated much better than this on American Airlines flight.
Dear Sir/Madam: I have being an American Air Lines traveler for almost 20 years, and never had any problems before the 29th,Feb 2012. I made a reservation to travel to Trinidad on the 7th Feb,2012 returing date Mar 14th,2012. I received an emergency call from Atlanta informing me that my mother had a hearth attack and had passed away. I made reservation to travel back to Atlanta on the 1st, of March 2012.
I was charged $257.00 US which was $1.659 TT dollars which I paid cash. I was informed by one of your AA supervisor in Trinidad that when I get back to the USA I should request a foam for an emergency waver and I must provide AA with a copy of the death certificate for my mother. I call your company on March 5th,2012 and spoke to an Agent name Mr.Bob, he won’t give me a last name. After explaining to him my concerns he sounded a bit rude and did not seem to be interested in hearing my complaint; he just said to me go on line and file my complaint.
I am 72 yrs and has never felt so insulted by one of your employees before. May I thank you for your concern in this matter.
My wife needs a wheel chair when we travel.On American Airlines flight number 1772 on 1-24- 12 from grand cayman to miami my wife was sick and was cold . We were told that blankets were no longer available butwe saw them being used in first class. this was not as bad as the situation we ran into in miami . The young man who was waiting for us with the wheelchair was very nice and took us thru to the gate for our connecting flight to detroit.Now the bad part. Wehad a four hour lay over till our next flight.My wife has very limited mobility so she needed the wheelchair to get to restrooms or restaurants.We were told by American Air we could not keep the wheelchair while we were waiting.
One young man found us a chair but a young woman told us that the chair did not belong to AA and took the chair away from us. There was no one at the desk for the first three hours so we could not ask for help. So my wife suffered for the three hours.Finally some one came to the desk and got her a chair. I am 84 and my wife is 82 this was not a pleasant time for us.I hope changes can be made so this would not happen again on American Airlines.
Dear American Airlnes… you suck big time. I believe it would be my mission to bad rep this unprofessional and disorganized airline company. American Airlines passengers be aware, two times they cancelled a flight on my. asking to leave the next day, both flights were from New York to Rio (flight # 255) and even last night (oct 07 2011) they cancelled, it was very important to me to be in Rio today saturday october 08 as there is a launching of a new condominium and I was going down there to buy an appartment, and the buyers of today would receive a brand new car.
So thank you American Airlines you cost me aggravations, time, stress, gasoline, time off from work, etc etc. I don`t thing anyone ever made me this angry, furious and frustrated in my all life, but you American Airlines succeded, be ashemed of carrying a name that represents a country like America.
Me and my husband was supposed to go to San Jose on 9 August. AA called us and said our flight is cancelled and we have to go next day. We had to go same day as it was urgent so we called them. AA put us not to direct flight to San Jose but we had to change two times our plane from Washington to Texas first then to Denver and then to Oakland. We reached midnight to Oakland. The airlines did not apologize to us and gave us any discount. We are not going to go by that airline anymore we decided.Even in plane our seats were not next to each other.
RE: Flight Number AA017, July 8th 2011. My wife & I just returned from a trip where we flew AA from St. Petersburg to San Francisco with layovers on New York & Helsinki. Upon landing in New York we went to our gate #46 to catch flight #17 to San Francisco. We arrive over twos hours early, checked in and waited like normal. Prior to the boarding, there was an announcement that flight #177 to San Francisco had been cancelled due to weather (??) and those passengers would be moved to our flight #17. When boarding began, the desk agent made a PA announcement offering the following to each passenger that was willing to give up their seats: $500 travel Credit, Hotel, Meals & Transportation, 25,000 air-miles.
The agent made another request and sounded desperate. My wife & I volunteered. The agent was very pleased as were the people that were given our seats. The agent told us to go sit down and he would get back to us at the end of boarding as he was busy. We did. Just as the doors were about to close, the agent came running up and said: “It seems we do have two seats on the plane and have rescinded the offer” I asked him to repeat that as I was not sure that this was correct. He concurred and said we had to board the plane immediately. He took our boarding cards and rushed us down the gate where we were called to hurry. He then came running up and said: We have moved your seats.
I have one seat in Business class and another in economy. Hurry and go to your seats and he went back to the desk. Upon entry into the plane we looked for our seats and found people sitting in them. They moved and is was chaotic. As a matter of record, we booked this flight well in advance to sit together for a reason. My wife just had an accident and required assistance from me and she recently lost her mother for which I was there to comfort her. We had also purchased a ticket for our son (my stepson). He did not fly back with us as his grandfather died and we changed his flight for 10 days later. So, our vacation turned into a funeral trip.
The last thing we wanted was to be forced to NOT sit together. While trying to assist my wife, I was ushered out of business class to my new seat assignment next to the kitchen seat #22H. A seat I would NEVER book for any flight. I could see my wife from where I was standing and she asked the flight attendant to assist her with putting her bag in the overhead compartment. The flight attendant looked at my wife in disgust and said: “What, You can’t even lift your own bag” My wife replied: “I have a shoulder injury and need help putting it up there”.
The flight attendant replied in a very snide retort: “I have a shoulder problem too, so put your bag up and go back to your seat” and then walked away without looking back. This was very unsettling. My wife waited moment and no help came. She then came back to me at my seat area and asked me for help to put her bag up. The flight attendant was there and looked at me and said: “Are you going to help her?”. I said absolutely and went to her seat and put the bag away. The attendant was nowhere in sight, she had dispensed with us. I returned to my seat and we departed.
About 2 and half hours into the flight, my fight attendant came with a tray of water cups. He asked the lady next to me if she wanted water. When she said yes, he replied” “I will return with some other water for you as you don’t want this tap water” He then smirked at me and asked me if I wanted water. I said no as I brought my own. He returned with bottled water for the woman next to me. Oh, she was a flight attendant from another flight. This in itself was not so bad as was the obvious contempt for the water being served to me. I didn’t worry about my wife, thinking in business class is no problem with water.
But, my wife did not get any offers for any drink until food- service time. Though all the men in the cabin did. The Flight attendant was rude and non-responsive. After this I decided to watch, so I stood up in my area where I could see where my wife was seated. I witnessed the flight attendant flitting around all the men in the seats and totally ignoring my wife.
At one point my wife was fiddling with her tray and the attendant came walking by and gave it a shove as she passed.
This startled my wife and upset her. The rest of the flight was the same. I am not sure why the flight attendant was so rude and disregarded my wife in the way she did.
I do not know if in fact she also had a shoulder injury or some other calamity going on her her life. But to treat my wife with such contempt the entire flight is absolutely uncalled for. Additionally, when the gate agent gave us the offer to fly the following day, I called our transportation that was meeting us in San Francisco and concealed it. By the time we were forced to get on the plane in seats we did not reserve it was too late to call for transportation. So, after being treated like trash for hours, my wife was in tears, I was terribly tired as I had to keep moving for the constant kitchen cart preparations for a flight I had been told we would not be on.
Upon arriving in San Francisco, we had no transportation and we were going home in Santa Rosa. The taxi was $257.00 before tip and we had to wake up friends at 2;30am to bring us our keys as they had them with our car. Very embarrassing. In essence, our seats were given to someone else under the “Promises” that we would be compensated.
We were not and were forced to take alternate seats apart and we were treated very poorly the entire flight that we should not have even been on and left at the arriving airport without our preplanned transportation.
At the baggage claim help desk, I filed an incidence report which I was told would be entered into my file for your retrieval.
Do you think this was a reasonable set of circumstances? Was the flight attendant acting as American Airlines policies regulate? Was it fair to sell our seats then force us to board under these circumstances? I would very much like to talk to you about this and look forward to hearing back from you soon.
On July 8, 2011 I had reservations to travel from Maracaibo, Venezuela to Miami, Fl. on flight AA724 leaving Maracaibo at 7:AM. I made arrangements to arrive at the airport no later than 5:00AM. On the way to the airport we came upon a traffic accident which slowed us down. I arrived at the ticket counter at 5:42AM and was told that the counter had close at 1Hour and twenty minutes before the flight. I arrived just two minutes after and could not get on. I pleaded with them to let me on but they would not. I asked if there were any empty seats they said yes but I could still not get on the airplane.
I then had to reschedule through Caracas to Miami for my final destination to Lafayette, La. I was flying First Class from Caracas to Miami and Miami to Houston. After rescheduling only the Caracas to Miami flight was first class and I had to pay almost $500.00 for Coach. I also had to pay for a domestic flight from Maracaibo to Caracas. This was very stressful and inconvenient to say the least. If your policy is to shut down the ticket counter at 1Hr. and twenty minutes before flight time I am not aware of it. I have seen standby passengers board 5 minutes before flight time.
I decided to fly on American instead of Continental because Continental flies through Panama, but I may have to take that route next time. Your take it or leave it policy is not working well for me.
From India was in USA for observership in cleveland clinic- ohio in june- july and have very bad experience with american airlines by misbehaviour and felt that I was a victim of racism. I was charged 60$ for my second baggage inspite of having eligibility and permission in my ticket which already tie up with british airway. I have 1hr stressful time and mental harrassment even the matter was unsolved by higher officers. I ask for returning of undue charge with compensation of 5000$ to the airlines and british airway suggest me to ask to american airlines as they are not responsible for that. So please do needful at the earliest as part of neutral justice.
I had the misfortune to be booked on AA flight AA 1932 from Miami to Montreal on Sunday, 19 June with ETD of 20.25. I should add that I had travelled to Miami on AA flight AA248 from Brasilia on the same day. I can say with all honesty that in over 40 years of flying in Europe, the USA, Canada, Australia, South America and Africa that I have never experienced such inexcusable treatment by any airline as was meted out by AA in Miami on the night of 19 June and early morning of 20 June. I shall never travel AA again and will warn friends, colleagues and anyone prepared to listen not to do so. I am preparing a newspaper article to be published here in Brasilia to the same effect.
The original gate for departure from Miami was given as D46. The ETD had been revised to 20.55 by the time I arrived at the gate around 20.00 due to an hour’s delay in the arrival of AA248 due to late departure from Brasilia and bad weather in Miami which had closed the airport for a short time. There was a flight to San Juan at gate D46 and all passengers had embarked on that flight by around 20.30. At around 21.00 AA staff at the gate announced that the San Juan aircraft had been embarked before arrival of all the crew who had still not arrived.
So, Montreal AA1932 passengers were informed, we would have to wait at D46 until the gate was freed or maybe there would be a gate change. At around 21.15 a gate change to D39 was announced. On arriving there we were told that the aircraft to Montreal was still not ready and there would be a further delay of 20 minutes. This turned out to be 30 minutes at least but around 22.00 embarcation commenced. By 22.30 embarcation had been completed and dinner orders for business class passengers taken by stewardess Eva Von Bromssen although by the time she got to me on the last row of business there was no longer any alternatives.
Shortly afterwards, business class passengers witnessed the male flight attendant on the flight shouting angrily at someone trying to embark along the lines of “get off”. A few minutes later the pilot emerged from the cockpit and reprimanded the flight attendant and I caught phrases such as “I should have been consulted”. The flight attendant attempted to respond but finally turned on his heels and marched into the coach sector. A few minutes later the pilot announced that a passenger had been removed from the aircraft and his checked luggage would have to be removed. This would cause a further delay while his luggage was located and there was a critical time issue in reaching Montreal before the airport curfew there.
A little before 23.00 the pilot informed the passengers that the flight could not make Montreal before the curfew and was therefore cancelled and that we should all disembark and rebook our flights. Being in business I was one of the first to leave the aircraft and upon reaching the rebooking area I was confronted with a long queue from another cancelled flight. I waited in line until after midnight. Fellow passengers in the line told me that a young man was ejected from the flight by the flight attendant because he was either drunk or drugged and was causing a disturbance. I was also told that the flight attendant involved had also left the flight, whether ordered to by the pilot or on his own volition.
On reaching the desk I was informed that I had been rebooked on flight AA 1984 at 08.25 the next morning on coach class and that I would have to wait until 20.25 if I insisted on a business class seat. I have been delayed by volcanic ash, strikes, bad weather etc and have always been accommodated at the airline’s expense but the AA supervisor at the desk was adamant that AA was not prepared to do this. She even tried to justify the cancelation of the flight as due to bad weather which was an outright lie as the problem was caused by the removal of a passenger who should never have been allowed to embark in the first instance.
I was given a discount voucher to the Nht Courtyard Marriot and told to make my way to the exit opposite gate D25. It was around 00.30 and the Skytrain airport was no longer operating so a steady stream of exhausted passengers had to make their way to gate D25 on foot. I waited until 01.30 for a shuttle which never came and I was subsequently informed by the driver of the shuttle to another Marriot that the shuttle to the Nth Courtyard Marriot did not run after midnight. All the hotels in the region were full as I was told by the drivers of the few shuttles remaining. The airport was closed so at nearly 02.00 I had to take a taxi to a very dilapidated motel called the Miami Springs Inn with dirty bed linen and a lock on the door which did not function. I could easily have been assalted or worse.
I have given this as a personal safety share example to employees of the company I represent with advise to avoid at all cost flying with American Airlines who simply abandoned passengers to their own devices at after midnight. The discount voucher to the hotel states that a courtesy AA has negotiated a special distressed rate with the hotel. I would comment that AA has no idea of the meaning of the word courtesy. The whole episode is now in the hands of the company I was representing who I am hoping will take a very strong stance on the issue.
RE: Itinerary No. NKIJNG. I booked flights on American Airlines for myself and my three children, departing from LGA to MIA on 2/19/2011 and returning from MIA to BOS changing planes in LGA on 2/25/2011. I also had seats selected both ways. (Please see Itinerary attach). I checked into MIA airport for my return trip on 2/252011 around 12:30 p.m. and was told by the ticket agent that all flights to LGA was delayed, there was some kind of weather problem in that area. (I believe they said high winds). Because we checked in so early and they were having problems with all or most of the American Airlines flights going in that area they decided to put us on standby on an earlier flight direct to Boston.
I was also told by American Airlines if we did not get on the standby flight we will be able to take our regular schedule flight. We did not get on the standby flight, when we try to get on our regular schedule flight, we was told that that flight was booked up and we would have to go on standby on that flight. Our seats was given away. We waited and was then able to get on that flight as a “standby passenger” even though we already had selected our seats months ago. (Please see Itinerary), now my children and I had to sit apart. Then I was told that they cannot get us to BOS until Monday morning. In order for me to do this I would have to stay in LGA for 2 nights.
I was not offered a hotel or anything by American Airlines to help me with this situation. I was only told they are not responsible for the weather. The ticket agent did not seem to care about my situation. I was forced to take a taxi from LGA airport to the bus terminal. My children and I found our way, not knowing New York City, we actually got more help from the people on the street who we asked directions, and got a bus to Boston, we arrived in Boston at around 3:45 a.m. on Saturday morning. When I picked up my luggage at BOS Logan Airport, two of my suitcases were damaged. One the handle broke and on the other it was torn.
I am a frequent flyer of American Airlines and I am now considering no longer flying with American Airlines in the future. The customer service, the attitude and not caring attitude of your employees is not acceptable.
Dear American Airlines: I recently flew from Toronto to Cancun on your airline. I had been impressed by your services on traveling down to Mexico and on Leaving Cancun to fly home I was extremely impressed with the staff at the check in counter their speed and efficiency was excellent . The gentleman there wished me a safe and enjoyable flight home and advised me that my luggage was booked all the way to Toronto. On the flight the attendants advised passengers that anyone connecting to another flight must first pick up their luggage and have it re-checked to continue their journey.I told the American Airlines flight attendant what the check in attendant had said about my luggage being booked all the way through to Toronto.
However I was told “NO” that’s incorrect I must claim and recheck it after going through customs. I waited at the carousel until all the luggage form American Airlines Flight 2212 had arrived and been claimed, but to my dismay mine was not there… no one I spoke with could help me, the check in lady for my connecting flight AA488 also advised me my luggage should have been there however there was nothing she could do, and hopefully it will get to Toronto when I arrive. So for two hours at Dallas airport and the three hours flying I was worried and concerned about my luggage, I had only taken my heart medication for one day and package the rest in my luggage, those five hours was worrisome and a real downer for me and my wife for what until that moment been a fantastic vacation. My luggage was at Toronto and was the first to be unloaded down the carousel to my great relieve.
My point is PLEASE PLEASE advise all American Airlines staff as to the luggage procedure for connecting flights to Canada and save other passengers the worry. Then instead of a negative ending experience we may all praise your airline for what was until the very end an excellent and enjoyable experience.v
I received two American Airlines Awards as a retirement gift last July. Knowing they expired in 12 months, I put together a vacation itinerary for my wife and me by mid-June; called Business ExtraAA to ticket the trip and I was pleased. Later I received an e-mail that the award had expired 7 days earlier and should call AA. I did -they said “Sorry”! I had been a Platinum Gold Elite customer for a number of years. (They used to have GOOD customer service- some years ago) – This inflexibility is a huge disappointment! I do not recommend American Airlines as a preferred airline –maybe last in line!
i made reservations on american airlines. when i received confirmation, i noticed that my wife’s name was wrong. i called american airlines and was told that i would have to pay $150 to change her name! it is more than a month until this flight. i think that it is unbelievable that you are charged to repair a mistake on a future ticket. i would think that it would be an advantage to the airline to have the correct information for their flight passengers, since national security is so tight. i would certainly consider it an advantage to know who was on one of my flights if i owned an airline. i consider this robbery and will find an alternate airline next time.
I had to change my itinerary on a return international ticket and was told I would receive the updated itinerary through email, which I didn’t get. I called back to American Airlines to ask for it to be sent again. The lady on the other end asked me to be absolutely sure because to have the itinerary resent American Airlines would charge me $5.00. When I expressed my displeasure she didn’t even bother trying to explain further, instead she transferred me to her supervisor (knowing very well I was calling long distance). I waited longer than 10 minutes, and hung up eventually. American Airlines, you should treat your customers with respect and dignity. It was a complete pain dealing with their customer service.
We were scheduled to fly out of Birmingham Al on 07/14/2018 to Miami and then down to Curacao to celebrate our 30th wedding anniversary. We arrived over an hour before departure with many people waiting to check in. Once our turn the check in attendant said we were to late to check our bag in and would have to reschedule our flight. No other flights were going out of Birmingham Al until the next day. So we had to pay a $620.00 penalty to fly out the next day. We understand to rules with cut off times to check in baggage. I need someone from customer relations to contact me please on this issue. Home # 205-372-4635 or cell 205-657-5428. We lost two days of our vacation due to a very unprofessional employee not willing to help.
The communication, helpfulnesswas and politeness was extremely poor on the delay/cancellation of the flights I.e. when I first received the notification of delay I checked in and was told my flight and connecting flight were fine, but 30 minutes later another person at the check in desk told me my flight had actually been canceled and I was now scheduled on a flight about 5 hours later leaving after midnight leaving me, a women, stranded alone in the airport after midnight. Multiple people said they were very willing to give up their seats, but there was no announcement asking if anyone was willing to give up their seats and when several men came forward to offer their sets they were rudely told they would have to wait in line to give up their seat. The men offering to give up their seats said they did not know they had to wait in line to give up their seats (they offered after a lady in line needed to get home to her children). When another lady offered to give up her seat if they were offering money or a voucher they said they were not. They were not willing to compensate in any way, not even a food voucher while I was now stranded at the airport five extra hours. It was not just the extremely poor communication, but the rudeness to multiple customers, even those customers trying to help by giving up their seats that shocked me. I have never seen customers treated this way on Delta. When Delta has a delay/cancellation they always politely try to assist their customers. I have never heard a Delta representative be rude to a customers and even it they cannot find a flight they are politely dong their best, I saw multiple representatives be rude to multiple customers while waiting in line. When I asked for the address to write in about the situation the representative then started being rude to me.
I love American Airlines and have always except a couple times used another Airline because of scheduling. Pilots are Great. Attendents are so helpful. I rated five stars because of my experience using American Airlines in the past but feel I was singled out after cleared at the boarding counter and about 2/3 down the ramp the nice lady who ok'd me to board came down the ramp and said I had to check my carry on in and I was charged $50. First time this happened. I took pix of overhead cabins and people departing plane who had larger carry on's and some a back pack also. This happened 2x's before because of no room and my bag was checked but I was not charged. Please re-fund me. I honor rules but not what happened this morning. THE FLIGHT WAS FROM Pittsburgh to Dallas Flt AA892 6:07Am The check in lady was very professional and kind. I have pix on my cell phone but cannot load them but can bring prints to your office. I want to contin ue to fly American but feel this was unfair. My phone # is 817-532-6634. God Bless You Angelo Susini
Booked the trip to Cabo Saint Lucas for my good friends' wedding. I was 2and half hour earlier than the flight departure time to check in then realized that my name was not correct in the system ( my name is correct on the paper I have on hand which I printed out after booking the trip successful. The staff at the airport were nice and tried to correct the mistake made by original staff took the order, it still took more than 2 hours to make it right , but it was still past the boarding time so they couldn't put me on the plane to go to my friends' rehearsal dinner in Cabo Saint Lucas, instead of sending me home to catch the early flight next door. It cost me a night ocean front hotel in Cabo Saint Lucas I already paid for it, plus the taxi I had to ride back to my place , the drive the next day and spent $35 for the parking in Remote North, most important was I missed the fun time at rehearsal dinner with all my friends in Cabo Saint Lucas. I have been American Airline loyal customer about 18 years, this is unexpected unpleasant experience. I need the management team to dress my concern and take care of my loss. Thank you!
68 years old and handicap so I fly first class to be close to bathroom not walk far and pick my seat. fl from Dallas delayed, put on another airline to make connecting, delayed again. first flight not isle seat next flight 5 hours not first class row 30! can barley walk and then no food or drinks and no luggage for 24 hours bought ticket in April to assure seats very disappointed with your service and expect more then just the difference in price. Was so confusing and hard on me.hopefully you can do something to make up for this nitemare before I write a review and take this to social media. have never had such a bad experience flying first class on any airlines, the only good thing was you put me on Alaska Air and they were nice and not as rude as your people at the service counter that told me to go stand in a long line and reroute my self or call American when I am rushing to make a connecting flight. living in Alaska you cant always get a ride in the middle of the night when you screwed up my plans. CelesteLane Grimm 907-982-1293
On July 17 @ I was had a return flight scheduled for 6:40pm to return to San Antonio Flight 1751. When arrived at gate we were told the flight would be delayed to mechanical errors with the plane. The flight was then scheduled for a different time 8pm, however the flight was delayed again for reason of mechanical errors with the plane and apparently no Pilot to fly the plane as what we were being told. Flight 1751 was delayed again until 9:30pm, then 10pm @ B14 Gate then12:15am July 18th , then July 18th 1am in which me and my wife had to walk all the way to the other side of the airport from Gate C21/22. then the flight was rescheduled back to 12:30am then delayed again to 12:45am, then cancelled and I had to rebook my flight. My wife Reina Lopez missed work, I missed a very important business meeting. this irresponsible on American Airlines part and the customer service was extremely terribly poor. the flight attendants that were doing the rebooking of the tickets were extremely mean inconsiderate and could care less about everyone on this flight being left to fend for themselves and sleep in an airport. I want a refund and want to know how ill I be accommodated for American airlines lack of professionalism and continuous delays of service. I paid for a timely flight and did not receive that service only to be lead around like a puppet to different gates, my company is seriously considering not using you guys services.
someone opened my suitcase and took 2 brand new bracelets left the tags but took 2 of them. very upsetting to say the least the flight was to Ca on july6th the rest of the flight was great but it will be a long time before i consider you again.
I would like for someone to contact me regarding my recent flight from New Orleans July 9th 2018. My flight was delayed (5) times and finally left out of New Orleans to Dallas Fort Worth at 12:00 am; on July 10th, arriving in Dallas Fort worth at 1:25 am. My next flight to Sacramento did not leave until 10:34 am. Because this delay was due to mechanical issues, all customers were given hotel vouchers, taxi and f$10 food voucher. When I attempted to call the hotel to make sure they had room for me; I was told by the Hotel attendant that they had already communicated with American Airlines letting them know that they had zero vacancies. Because of this issue, I had to sleep in the airport w/o my C-Pap machine that I must sleep with daily. When I went back to the American Airline Agents to let them know that the hotel voucher was no good; they told me that there was nothing that they could do about it. This situation was unacceptable; as I paid over $800.00 dollars for my plane ticket; there is no reason why I should have been sleeping in an airport. Please contact me regarding this matter. (209)483-8984
12 JULY2018 BOARDIED :AA1612 AT 14:30 TO DFW . DUE TO WEATHER REFUEL IN KANAS CITY,WE ARRIED AT DFW 19:30 HRS.(5) HRS LATER AND DUE TO BEING DISABLED AND NEED A WHEEL CHAIR TO GET TO MY CONNECTOR . I WAS LEFT AT THE PLAIN RAMP FOR OVER (15) MIN. WAITING ON SOME ONE TO TAKE ME FROM GATE C-21 TO D-40. DUE TO THE LIKE IN JUDEMENT I MISS THE 20:00 FLT. TO RNO AND WAS SENT BACK TO GATE C-21 FOR STAND BUY TO AA1027 THAT LANDED IN RNO AT (1) AM (3) AM EST 13 JULY .DUE TO AMERICAN AIRLINE SHUFFLING ME BACK AN FORT MY BLOOD PRESSURE BECANE UNSTABLE AND I WAS NOT ABLE TO ACCOMPLISH MY WORK ON THIS TRIP. ON 18 JULY 2018 FLT. AA6013 TO LAX AA2354 AGAIN I WAS SHUFFLE BY WHEEL CHAIR WAITING .ONCE IN DFW I WAS TAKEN BY CHAIR FROM GATE A28 TO D38 BY MOTER CHAIR AND REACH D-38 WITH IN (12) MINS.FLT.AA2426 TO GSP WAS DELAYED BY (35) MINS. BECOUSE OF NO FLIGHT CREW ,ON ARRIVAL T GSP MY WALKER WAS LEFT SOME WARE AT DFW I WAS TAKEN BY WHEEL CHIR TO MY WAITING AUTO AND CURRENTLY I HAVE NO WALKER. AS A DISABLED AMERICAN VETERANS I'm PROUD OF THE NAME ANERICAN BUT YOUR AIRLINE HAS TARNISHED THE NAME WE VETERANS FOUGH TO UP HOLD
On Friday 6/8/18 I scheduled a last minute trip to MIA due an important family matter which I need it to attend by a certain time (RDZDLD). I did not make it as I did not make it to a last minute gate change at LAX by AA whom failed to notify me at least few minutes in advance to have enough time to run to the new gate which caused me to miss the plane and there on completely ruined my whole reason to travel. What is AA going to do to mitigate the losses I incurred and what is worst, the aggravation of the awful deficient service to its passengers?
I already submit a complaint my flight was on July 3,2018 I need a Supervisor to give me a call ASAP 803-387-5722. My flight number was 1489 my daughter and myself. Thanks can't wait to hear from you.
Bought ticket for my 73yrs old mum on flight 3724 from New York to Cincunnati on 8/19/2018 she couldn't get on board because no one was ready to assist her find solution to a problem when checking her baggage in. I called the support line to seek assistance and the representative didn't offer any help but said it's just a basic economy ticket. Do we have to lose our money cos it's just a basic economy ticket?
recenly we had a short vacation with our son in NY . DELTA AIR LINES LOST OUR LUGAGE at the end of this complaint to them sent us fifty dollers no appoligy. At SYACUSE ON OUR WAY HOME we where book on American air lines we waited 4 hrs then they informed us the plain was broken down I was insulted by a heavy set woumen sayingI was to heavy to push my husband heard her . my husband and I are on wheel chairs we get to the second plain our seats was at the very back of the plain i AM SO VERY DISAPOITED. on how we where treated so I wrote a lE mail to complain now this lady called back her name wasJENA HER EXSTENTION WAS ANY GOOD SO HERE i AM SIR i DONT WRITE VERY GOOD BUT PLEASE CONTAKE ME THANK U SORRY FOR DRAWING OUT BUT i DEEPLY HURT WE SAVED UP A LONG TIME WE ARE ELDERLY PEOPLE WITH DISABILITYS 407 852 6417.
On July 6 my friend and I had flown from Phoenix to DFW and had a connecting flight 3872 with American Eagle to Shreveport,La.
The flight was scheduled to leave at 2:45 and after comedy of malfunctions having to refuel at least twice because the fuel truck ran out of fuel
and then a mechanical problem and waiting and having to get off the aircraft we finally departed DFW at 7 PM. i sincerely believe the pilot was
at fault to some degree as well as maintenance and fueling. Probably not the only customer that complained, In the future I will trying to avoid
You cancel a flight from Jax to DFW tonight ( 07/15/2018)for my fiancé who has a consulting job in Dallas. You cannot get her there in time to meet her obligations so she looses $15,000.00 dollars for the week. How do you make that up to her?. . She is stuck in Jacksonville, Florida. Delta would never do this. I think I have finally convinced her to give up on American..I'm a 3 million miller with Delta. .She was a die hard American Airlines supporter until this. . any Ideas?
My Complaint is that on July 3,2018 my daughter and I were traveling to New York for a family vacation we caught a flight out of Charlotte that boarded at 11:20a.m. suppose to take off at 11:51 so we headed out to our destination and then was informed that we had to stop in Philadelphia to fuel so we stop got off the air plane for bathroom break and food we got that then return back to the plane we sat for hours after hours waiting to leave. The pilot keep saying we waiting on Clarence to take off. That Clarence never came we sat on that HOT PLANE for at least 4 to 5 Hours! No air I couldn't breath I was feeling faint I hit the button for someone assistant and they came. I ask for the oxygen mask wasn't one I also ask for a cup of ICE of course it wasn't any she brought me cup of HOT WATER what was I going to do with that? This was the WORST trip of my life. A two hour trip turn into a all day process. We never made to our destination only by Trains and Taxi's after being frustrated for so many hours not including our luggage situation that's a whole different story to contact me I can be reached at 803-387-5722 Thanks in advance.
On May 7, I booked a flight for my Pastor and Missionary friends from Miami to Port of Spain. It was part of our trip to Europe. We take equipment for audio, video, computers and Photo cameras along. Even when we streamline all the luggage and travel as light as possible for 3 weeks, we still have expensive equipment, which we cannot put in the luggage, but have to carry it on the plane.
They flew from POS to MIA with Caribbean and connected with Lufthansa to Germany. On the return we were able to check the luggage with Lufthansa all the way through to POS, and they continued the flight from Miami to POS with American Airlines. We were very happy with that because it is always a time issue to connect in the US.
Meanwhile, we got the news that they were not able to take their carry-on on the flight because it is a basic-economy ticket for all of them. It was never told to you to us that this is the case. We were not aware that there is such a thing as “basic economy” neither the consequences. The booking confirmation simply says “Nonstop, Coach”. As frequent flyers we know the regulations. Changing your fares doesn’t always reach to your Passengers and you cannot make them responsible to obtain the information. Even your own staff is not always on top of it. The procedure to pay additional fees und check-in the carry-ons is a very rude awakening and not considering the costly and precious load (content), especially when come after a long journey, tired and worn out.
With this said I want to tell you that in your competitive mind you forget your passengers and their needs. After all, its the customers who help you to stay in business.
Hi. I'm Jerome Boyd Jr. and my flight was 7/9/2018 at 4:29 p.m. We got on plane sat for hours from storm in Phoenix. So then they said we needed gas because we had to fly around which would double the time, next one of the stewardess got sick so the pilot said that we could get off because we would miss our connecting flight if we had another destination. I get off the plane and had to stay at airport all night. Wow!!! Incredible... I would like to be fully compensated for the worst flight experience yet. I'm sorry do this was just horrible. My code is QOQJOA My phone n
# is 954-870-1222
On June 23rd 2018 my husband and I and our daughter were on American flight #5844 from Wichita,Ks to Tampa,FL leaving at 5:00am. We arrived late in Dallas and ran to catch our connecting flight #1351 to Tampa. When we got to the gate we were told that our flight was being delayed at least an hour. Upon arriving in Tampa my husband received a message on his phone that our luggage was not on our flight would be coming on the next flight. We had a cruise ship to catch.Talking to them at the AA office by the baggage claim, we found out our luggage would be there around 2o'clock. We were told we could go ahead to the cruise ship but that it would take 4 hours for them to process our luggage and by then the ship would have left. Which was a big B.S. It was American's fault for not putting the luggage on the correct flight that had an hour delay. They also told us if we waited for our luggage they would have a driver standing by to take us to the ship. Now the driver could take us and the luggage right away but it would take 4 hours for them to just bring our luggage. American didn't want to pay the fare and they owe us that much since it wasn't our fault. We were very anxious we have missed our cruise ship before due to baggage delay with another airlines. We went and ate a quick .lunch and then went back to the baggage claim to wait for our luggage. My husband talked to the Carnival representative there and we decided to go with them since it was getting late and we had to be on the ship by 3pm. We thought if we were on Carnival shuttle they wouldn't leave us.There was another couple that had the same problem on the shuttle with us. We made it just in time we were the last ones on the ship and we had to haul all our luggage around ourselves because the porters had already quit by that time. This is not how you want to start your vacation. I think American Airlines should at least pay the $43.98 it cost for the three us to take the shuttle at the last minute. That is not how we had planned to to get to the ship. This is the second time we have had this same problem with American and not putting the luggage on the correct flight. The last time there was a whole cart left in Dallas and we had to wait two days for our luggage along with other people for American to fly it to our first port. American use to be a good airlines but I'm beginning to have my doubts. I would appreciate a refund check for the $43.98 that your mistake cost us. I look forward to hearing a response from you. Thank You! Janice Kurtz
Ref#1-27259688910,I had a horrible experiecne with your airline. I hope this never happens to anyone else. Your airline took me and my family throuht hell it was a horrible experience you rescheduled our flight so many times until we almost missed out destination. We were a group of 14 adults and children who were tried and getting very restless some of your staff was very kind and some had very horrible attitudes. Thank God for the one that cared and delayed a flight for us so our destination was made. Coming home was almost the same except we did not make it home until the next day it Wes late at night all access to food was closed we had to leave the hotel walking to find our children somehing to eat. Next day was horrible we stood in three different lines got to the airport at 7:30 that morning but we were put on stand by because know one knew what to do with us. Finally we got service trying to check in they cut the check in time off putting us on stand by, they even told us that we could change flight for a additional $200 why our seats were already paid for our seats were purchased in 2017 for a straight through fight our flight was changed so many times that we ended up with nothing but confusion and disgust our whole group had to fly on different flights. We all came together and should have been able to leave together but oh no we have to sit all over the plane in different seats. Never again American Airlines.
We landed in Miami (MIA)on June 28th 2018 on flight 1089 from Bridgetown (BGI). Due to a plane needing a tow-bar in the gate where our plane needed to taxi in. The plan needing the tow-bar was blocking the path to the terminal. We were forced to set on the tarmac for over two hours, all the time being told that all connecting flights were also delayed, which was not true. Our connecting flight left and we were told that we needed to rebook our flight. Customer service was horrible, we were finally booked on a flight for the next day and forced to stay in Miami. After over an hour of arguments with your customer services reps, and supervisors who would not even give eye contact with us. We were given vouchers to stay at the Double Tree Hotel. We waited there at the airport for more than another hour for a shuttle that never arrived, and my son then rented a VAN costing him another $398 to get us to the Hotel. Lastly when we arrived at the airport the next day to continue our journey home, your customer service reps tried to re-charge us for luggage we had already paid for. Again involving another supervisor, to finally get our bags on the plan and not be double charged. This was a horrible end to what was suppose to be a long needed vacation. We were extremely un-satisfied.
I filed a complaint over a week and a half ago and I was told I would get a response in 2 to 3 days, I am tired of being pushed to the side because you don't want to here my complaint. I will take this to the media if I don't get a response soon. I was misled and lied to to my face by a manager at the ticket gate and American Airlines seem to not have a problem with this. Can I please get a response to my complaint?
I am writing in regards to my mothers flight on 7/2/18, flights 2410 and 2351. My mother plane was ground for greater than 2 hour due to mechanical reason. She boarded the plane on time and then was forced to remain on the plan for 2 hour before being asked to exit the plane and reschedule her flight. During the time that she was on the plane she was not offered anything to drink or eat. She reschedule her flight, board again for the second time and again had to remain on the plane for 2 hours due to security reasons, again not being offered anything to drink or eat. She was not offered at any time food vouchers to eat while she waited between this 2 flights. I feel that she was treated unfairly and that no person should have to wait on a plane for 2 hour without their needs being met ie: food and drink. I am greatly disappointed in the treatment of mother and request a full refund of her ticket. She can be reached by phone if you have any question at 1 719-345-3386 or 1 719-285-5366. She does not email... Please email me with any questions or concerns.
When my new luggage ( 1st time use ) arrived in Punta Cana, it was wrapped with AA strapping tape. The zipper was broken.
I have photos which I took before opening the suitcase and I had to get creative by stitching the zipper closed with Dental Floss ( very strong! ) in order to get it home. I also have the receipt from the luggage purchase ( $ 129.99 ).
My flight and baggage information is as follows:
FLT # 845 - June 20, 2018 10:26 am arriving Punta Cana 2:20 pm.
BAGGAGE tag # AA 87 86 50 (7001878650) PNR: IHDJVN
I flew American airlines for the 1st time with my wife to St Lucia we left las Vegas on the 19th of June and returned on the 24th of June
we upgraded our tickets both ways from las Vegas we upgraded to 1st class no service at all not even offered a glass of water next flight
at least they offered you something flight coming home but were still very rude we upgraded our tickets coming home for more leg space
saw there were 2 seats open in 1st class tried to get them instead they brought someone from the back of the plane who was a very large
man and took up both seats I don't know if this is normal policy for your airline but in the future I would think twice about flying with you I always
thought if you upgraded you would be treated better than we were probably nothing would come about this but I thought you should know
so is there a problem today on this site. I would like to complain about my flight from louisville ky to huntsville al my spouse was informed my flight would be an hour late which was not true since i was already in huntsville she informed my ride of this which resulted in me sitting there for an hour and a half on my return she was informed my flight was cancelled till the next day this also did not happen this undo stress on my family and those who were to pick me up this was all not needed i was disappointed in this treatment. thanks Herbert c Pate
On Wednesday, May 23, 2018 I took American Airlines flight 2216 from Chicago, Il to Portland, OR departing 5:40pm. I was the first person in one of the last groups to board. As I stepped into first class, a stewart asked me to "wait" and then proceeded to ask every seated passenger in first class for their drink order. I had a carry on bag plus a personal item and had waited some time to board. Only a few people ordered a drink and most looked at me, standing behind him, waiting to get through.
In some countries, on public transport, people give up their seat to a senior like myself with grey hair. For an American Airlines stewart to ask me to wait while he took orders that could have waited, was not only a surprise but rude. I think he would have gotten more drink orders if he had waited.
on June 14, 2018 I flew from Sacramento, Ca to DWF on flight 2338. Before boarding in Sacramento passengers were told if they had roll on, carry on luggage that it would not fit overhead and courtesy check bag at door. I have a new Delsey Luggage bag from Paris and complied. When I arrived at DWF I went to baggage claim and retrieved my suitcase. The brown trim was ripped away from the bag and black scuff marks were on the light tan side of the case. I have attached a picture of the damage. Otherwise I have been very pleased with the polite and professional attention from your airlines. I have never filed a complaint before but hope that some compensation will be forthcoming.
2311 W. Grapevine Mills Ci. Apt. #1309
Grapevine, Texas 76051
I cannot get any help with my lost bag. None..No one at American Airlines knows anything. Thanks
My flight was canceled last minute June 12th. I missed my meetings, my company dinner, It was a great inconvenience!!! Plus I got to spend another 7 hours in your airport. I was never told why the flight was cancelled.. Just is. You made my trip hateful from the very start. I will never use you again.. I should get a refund of my ticket!!!
On 6/6/2018 I took nonstop flight 403 from Las Vegas to Philadelphia to attend my brothers wedding and a family reunion with siblings I rarely get to see. I wanted to take my small suitcase with me on the plane, but was not allowed to do that. Your agent insisted I check my bag. I did, and your airline promptly lost it! I am now across the country with the clothes on my back, no prescription glasses, no medication, and an automated voice telling me you still can't find my bag. Thank you for ruining my trip, and offering impersonal and inept service. How exactly do you lose luggage on a nonstop flight? If a passenger has a small suitcase and wants to bring it on the plane, LET THEM. Especially if you can't be relied on to keep track of it when it's checked! I don't fly often, but this experience ensures that I will avoid using American Airlines ever again. Horrible experience.
I filed a Complaint Reference a Flt I took on 05/10/2018 from Ontario Ca to Newark NJ.I received a e-mail dated 05/28/2018, Ref#1-26984296299 stating that arrangements have been made for a $100.00 eVoucher (via a separate email) for each of you toward the purchase of a ticket to travel with you. I hope that I am giving you enough time, however I am ready to use those Vouchers. As of now I have not received them, our record locator were SQSZHV. Any more information you need from me, please let me know. Thanks for your Support.
I am so disappointed at your service. I called and requested a wheel chair from gate to gate for my old age and injury passenger. I found out that wheel chair came pick her up after a very long flight from London but was taken to wrong gate. after few hours because she was suspicious at where she was, she then asked a stranger who took her to the correct gate for the flight by walking far distance. she is now in pain on knees and back. I suggest AA better start ready for hospital bill and extra. Very disappointed to here this while am still on deployment.
i booked a flight to montgomery alabama,flight changes were made,i was not notified.
when i arrived at the airport i was told that i could go to charlotte but i could not get
to montgomery.the reason for my flight was to attend the college graduation of my
granddaughter in auburn, alabama and my daughter was going to pick me up in montgomery.
the graduation was monday,may 7 at 10;a.m.
to be able to attend the graduation i took an uber car from birmingham to auburn at a
cost of 212.37 dollars.
i would appreciate reimbursement.
sincerely yours, jerome robinson
My booking reference number is JMCMVC, first off, I had to change my flight date from Las Vegas to Washington and correct my surname to Brandes because my son who booked this trip used my married surname San Buenaventura and not my maiden last name Brandes reflected on all of my legal IDs/documents. The representative on the phone whom I spoke to was very efficient and helped me to rebook my flight and correct the surname but she failed to mention that all my existing seats reserved for the multiple flights that was booked under that reservation would be totally erased or deleted. We reserved seats during the booking online because I was travelling with my family from BMI to SJ PR thus my stress began. I found out later on when I arrived at the airport for my first trip that my original seat reservation was non-existent when I tried to check-in and that seats will be assigned to me when I check-in at the other airports, to my dismay couldn't even find any available seats on the mobile app which caused me to panic since I seemed to not have any seat at all. My daughter tried to reserve seats for me thru phone representatives but to her dismay was only informed that I will only be assigned seats at each airport that I check in at. Very frightening to think that you don't even know where you are seated and can't even choose where to sit or be seated next to your daughter who wants to spend time with you because she is about to enter the military and won't be able to see her mom for a long time. I rate this experience from 1-10 10 being excellent a 1.
Next incident, the day before I leave SJ PR to go home to Las Vegas, I receive an email telling me that there is a delay in my flight to ORD (Chicago) but I had already checked in online. Next email says I may miss my connecting flight to LV because of the delay of the connecting flight. I had to call 3 times and speak to a representative but no other flight going to LV that same night! Panic attack again! I had work the next day 7am PST. I tried to get another booking and the representative I spoke to on the phone found me a plane leaving in an hour so we all rushed to the airport not even folding the clothes just stuffed it in the bag. At the airport, I couldn't check my bags in, the machine kept saying see an agent and I did but he couldn't print a baggage tag too saying that the plane may be closed for luggages now. Such wrong choice of words to tell a passenger who has been through a lot just to get home that same day! He made me fidgety and panic attacks surged up again. Finally I was referred to the main customer service lane and I had my luggage checked in. Next rush was to get to the gate before it closed. 12:15PM and TSA line was ridiculously long. 12:44 is my boarding time, I am still nowhere near the end of the line. I got out of the TSA area 12:59 and ran for dear life got there just in time for my group number to be called to board. Arriving at FW Dallas, I had to run to the airlink to get to my connecting flight gate 7. Then run again to the gate because there was just 20minutes in between landing and next boarding for connecting flight to Vegas. I got there just in time again for boarding for my group number. After being settled and waiting for the plane to close its doors, 20 minutes or so later, they announced that there was a delay and we shall be leaving in a few minutes. That never happened because we were all asked to deplane and get all our belongings and wait for further announcement. So we waited until the caterer truck that was stuck under the plane was finally able to get out from under the plane and AA ground crew had to investigate if the plane was still safe to fly. Finally after more than 30 minutes we were asked to board again and this time with no order at all. Everybody wanted to get to their seats right away and fly asap! After all this trouble, I thought I would get to Las Vegas earlier than expected but we landed in McCarran airport more than an hour late. As you can see all of this has caused me a lot of running, panicking that I may miss flights, scared that I may get lost in new airport destinations, stress because of all the trouble that one delayed ORD Chicago flight caused me! I shall await your prompt action and response on this matter.
My Mother that is 84 years old in a wheelchair was stranded on American Airlines Sunday April 29th 2018. She missed her flight from Dallas, TX due to flight cancellation to Nashville TN. She was scared and crying!! I drove over an hour to Nashville TN airport to get her and she wasn't there!! Then had to come home and go again the next morning to the airport. We use American Airlines a lot. But now....it is in question.....We hope American Airlines will give my Mother a free ticket since she travels 2 or 3 times a year.
Your company doesn’t even rate a single star! I fly Southwest weekly but had to fly American this week to get to Little Rock AR. Wow what a difference. Your people treat passengers like livestock. Entitlement attitude! Like I was doing them a favor. American has a great deal to learn about how to treat passengers. Two of my four flights were late. They took my bag in Little Rock on the return but when Ingot on the plane here were 4 or five places to put it in the overhead!
You and your team are really organized! Had to wait an additional 3 minutes for my small bag in Las Vegas! That was after the flight was one hour and 45 minutes late taking off!! God I miss Southwest. Needless to say the only time I will consider American in the future will be in pure desperation! Thank you for a truly miserable two days of travel!
On May 4th my flight AA1753 was delayed several times, then cancelled at end of night, when I went to gates to see what to do there were two lines to get changes, I let people go before be as some were more frustrated than I, the other line was down to 1 person so as there were only myself and one other left, I walked to other gate and as I got there he said "I just clocked out". I went back now I was last one, and the only one who had to be rebooked through a connecting flight in morning. I was not happy, I paid for a non-stop, I won't do connecting flights. He said only other option was 5:45 pm. The employee said there was nothing else he could do, did not inform me I could use another airline, I ended up just coming back home, telling him that wont work for me. Called AA when I got home they told me nothing they could do. This was not weather related, and there was no, not even minor compensation offered regarding this extreme inconvenience. Thank you for your time and response.
I have traveled approximately 200 times in first class in my many years traveling and never experienced such poor service as on a recent American Airlines flight. I want to mention too that this is the first time I have ever filed a complaint after about 45 years of traveling. On April 24 on AA412 from Philadelphia to San Francisco, I boarded wearing a blue blazer. I held the blazer awaiting the Stewardess's (Sandy) assistance in hanging my coat. I ordered water and my wife, Diane ordered a ginger ale prior to our take-off. As Sandy was delivering the ginger ale, a hole in the plastic cup caused the beverage to leak all over my coat. Sandy briefly apologized, speaking to the hole in the cup as the cause. Surprisingly, she never again addressed the incident or took my coat for hanging for the rest of the 6 hour 18 minute flight! The only mention of the incident was to indicate in mid-flight that "you shouldn't feel like you're alone in your misery, one of the pilots also got a cup with a hole in it." I couldn't believe it!
I'm really not trying to seek any reimbursement for this (although it cost me $8.00 to have the coat cleaned). I really just wanted to bring your attention to the lack of service. I've never had to hold my sport coat in my lap in first class for a 6+ hour flight! Your Sandy really doesn't belong in first class servicing your customers!
I thought this was deficient enough service that American Aurlines really needed to know!
I am not one to ever complain, in fact I try to calm others down when they get upset over silly matters. With that being said, I did feel compelled to let you know I just had the worst travel experience of my life, and I mean both the going and return flights equally bad. I left Midland Airport on Monday 4/918 flight #5993 and that leg of the travel went well nice crew and clean plane and left on time, and now the fun begins when I arrived in Dallas I boarded flight 2387 to Charlotte NC, The flight was severally overbooked and my seat (that I reserved) was moved to a center seat 29E (I am 6'2" and approx. 245lbs so I try to get aisle seating. Then the 737 had mechanical issues so we all just sat there waiting, the captain did keep us informed which made it a more bearable and still landed a little late, then on the return flight back to Dallas #224 once again overcrowded conditions and again mechanical issues, however this time no information coming from the captain we just sat there, emotions started building as people started realizing our connecting flights were going to be missed. Finally the Captain came across approx. an hour after we were supposed to leave saying it was a minor issue and non critical to the flight and it would be resolved shortly. All the while there was an intoxicated woman causing a scene and largely being ignored by crewmember and the captain (she should have been escorted off the plane, but that is just my opinion). so after another thirty minutes or so we were cleared to leave. we arrived in Dallas very late and were met by One "ONE" ticket agent to assist everyone that missed their connecting flights, so after standing in that line we were taken off site to a hotel that was largely under construction and was old and outdated and given a 7.00 meal voucher that was really more of an insult than a help. I finally arrived home 13 hours late and missed my much needed cardiology appointment which now I have to wait another three weeks for my medication update. So I guess long story short how are you going to make this up to me, because as it stands now I don't see myself using your services after your 7.00 apology. please feel free to call or email.
P.S. Then crew was extremely professional especially when they did have to talk with the intoxicated loud and obnoxious lady.
Ohare airport 6:00 am on Thursday April 12, 2018. Security checkpoint 7. A woman named Evelyn (red blazer) was shockingly rude to me as I asked her if there were other security checkpoints open at the other end of the terminal; the line was moving unusually slowly. I mentioned I’ve never seen it this long so early (at least not in the past couple years) as I travel often for work, typically in terminal 1 or 2. It was a simple question and she told me I can just go fly United then. I understand maybe there is nothing she can do, but saying that along with a simple comment of apology for the wait would have been a less aggressive, more acceptable and more normal response. A little politeness can go a long way, and so can a lack of it.
Our flight was cancelled in Philadelphia going to Syracuse. We could not get on the next flight. But would need to wait until morning. We said we would try standby as well. They did not allow us to bring our carryon luggage from west palm beach. They told us the overhead compartment was full. My husband has life supporting medical equipment including a cpap machine and a heart monitor. Plus our overnight clothes and toiletries for a delay like this. We were not able to retrieve our carryon bag. We had to pay for a hotel and food and go there without any of our personal items including necessary medical equipment. We were given the runaround at the airport sent from counter to counter. We spent our entire day there. We have been an Advantage member for many years flying USAIR and now American. I don’t know if I will continue business with this airline.
We were on a flight to Maui and it was cancelled due to maintenance problems. We ended up stuck in Phoenix. It was 1200 in the afternoon, I find it difficult to believe they couldn't get an airplane to fly us to Maui. No one notified us until after the fact, I found out from the people in front of us.
We went to the counter to procure our new flight information. There were 3 representatives there assisting. We were in the middle line and were being helped by Ida. She was not helpful at all. We had to settle for 2 rooms when we had 3 families travelling with us. The gal at the next station gave perks to her customers, like $airline credits. When we asked, Ida was rude. My son went over to the person handing out the credit and she told us she only gave credits to "her people" Great.
We planned this vacation for 2 years with our family and had to pay for the night's hotel in Maui despite the fact that we weren't there. I don't understand why a major airline couldn't get us on another flight. They gave us airline miles, big deal. My children don't fly and that is useless.
I would appreciate a telephone call from American Airlines about this!
My advantage #1MV50B6 for flight details. I was treated unprofessionally and denied a hotel voucher after being delayed at the customer service counter for over two hours. Your staff members were not helping, are on their personal phones, and laughing at customers. It is all recorded. I have video and witness evidence. I was denied access to a supervisor when I asked. I would like reimbursement for hotel and my complaint will end. I have the receipt and used my AAdvantage Credit card for proof. We were humiliated and felt threatened at your service counter. Please reply by return email.
Agents at the boarding counter extorted money from me for a double baggage fee. I was forced to pay a fee despite a bag that fit the requirements for boarding and flight that was not full, and was verbally threatened by the agents.
Booked my flight,( booking # 32135373.2)(locater TLIFEA) submitted an email address for update. was not informed of the many cancellation/ updates or changes on flights via email. Stranded at airport on my arrival and departure trips for hours due to the many changes. After long delay on my return flight, was give a complimentary sandwich by AA staff that was expired, spent over 6hrs at airport waiting for the flight out of Jamaica due to mechanical problems that then forced me into an overnight stay in PHL without any extra funds for food.
This trip left me so exhausted, frustrated and totally took away the joy of my vacation. I had never had such bad experience in travelling and feels it necessary to share.
When I retrieved my luggage at Detroit airport after flight from Phoenix the front of it was covered with a black substance which I cannot get off. It looks like it's oil based but I'm not really sure. This is a brand new piece of luggage & first time used. While some wear & tear is to be expected, this is unacceptable!
To whom it concerns: On Monday May 19 I had a connecting flight from Savannah to Wichita flight 1251 the Monday flight was canceled and I was rebooked on flight 1251 Feb. 20, that flight was canceled, not sure why it was raining but have never before had a flight canceled because of rain. I then booked a flight on Southwest Wednesday at 8:00 a.m. and arrived safely home. My expenses incurred are as follows: Uber rides to hotels and airports $157.50 meals $85.00 hotels $92.70 and Southwest ticket $$232.00 My expense total of $567.20 i feel should be reimbursed as the Monday flight if had flown I would not have these additional expenses for travel. A voucher or credit would be sufficient, I'm not sure how you handle this but your help would be appreciated.
I paid $40 for exit seat. Knowing that if the flight was full, this would provide me ample room for my carryon bag. An expensive samsonite designed for overheads on CRJ 900 and other aircraft. Flight 5533 on Feb 16 Stewardess Ashley (refused to give last name) made me take my carryon out of the empty overhead where it fit easily and check it. I had to unpack all my electronics. She stated that all rolling bags are not allowed on This flight. Yet others were in the overhead. I was annoyed and inconvenienced by her arrogant and power trip attitude. I would like her to be reprimanded so passengers with carry Ina that fit and are safe can use the overheads.
My wife and I were scheduled to fly from Boston to Miami on 2/9/18 on flight AA2538 with departure at 6:40 AM. We arrived 5:30 AM and checked in. At the gate, we discovered that there was no plane for our flight. When we inquired as to why there was no plane at the gate, the gate agent told us that they were bringing a plane from the hanger. Slightly after the 6:40 departure time, a plane was brought to the gate and boarding began. Sightly after 7 AM the plane was boarded and we were told that it needed to be de-iced. Our departure from Logan finally took place at about 7:30AM. Because of the late departure, we arrived in Miami at about 11 AM. Our connecting flight AA2405 departed at 11:10 AM and we missed the connection. There is only one daily flight to Antigua from Miami and so we were told that we were being re-booked for the next day's flight at the same time. When I inquired about accomodations for for that evening we were told that we were on our own because our Boston to Miami pilot said we had a weather delay of 20 minutes. That simply was not true as there was first a failure to bring a plane to our gate for the scheduled 6:10 AM .boarding which resulted in a late boarding which I contend result in a push back beyond 7 AM. This all culminated in my wife(Advantage Gold WAA8238) and I losing a day at our Antigua resort which we were charged for plus having to also pay for a hotel in Miami as well as meals for one day. We feel we should be reimbursed by American Airlines as the whole problem stems from the fact that a plane had not been brought to the gate on time. The Miami gate re-booking supervisor told us that what the pilot reported and policy regarding a delay of 20 minutes or less resulted in her decision not to provide a hotel for us. As I stated above, I believe that she had inaccurate information and I am asking to have this rectified. I would like to hear from you about this.I have receipts for the hotel and food.
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