Vodacom Complaints Continued... (Page 6)

643+ reviews added so far. Upset? Call Vodacom corporate: +27-8211
40

Ref: 00 RU - UCSM / S3-8UB94-42CN / Your reference number is: 0038~8GKQ, 0030~04R4. It saddens me at the service received from your company. During Jan 2015 I contacted your offices to cancel a contract that will be due for upgrade in May 2015. whilst requesting the information your agent assisted me to upgrade my flexi time contract to a sony experia Z3 of whom confirmed the handset will be delivered to me on the 16th Jan 2015.

On the 29th Jan 2015 the handset was received almost a week later from the initial date provided to me. Upon opening my device i found that the sim card was a micro sim and not a nano sim. I then contacted the call centre on the 30th Jan 2015 and the agent advised a request was submitted and i will received the sim in the next 3 working days, the following week i called again requesting the sim and once again was advised in 3 working days the sim will be delivered i was frustrated with the service provided and had words with your agent for poor service received, I requested to speak to a manager and was advised the manager will call me back in 10 minutes of which to date i have still not received response.

I then emailed your customer care centre and after 2days received a call from Arlene Fredericks who sent me a prompt email regarding our conversation that i was to visit a vodacom outlet and buy a nano sim which they will reimburse me when i forward the proof of purchase, on the 16th Feb 2015 I forward Arlene the proof to have my money refunded, and a follow up email on the 19th Feb 2015 and again last night the 23 Feb 2015, of which today i have still not received a response.

I am disgusted at the service received from your company after been a client of yours for many years. Initially I thought of going directly to Hello Peter and / or the Ombudsman, but decided to log my complaint with your offices first, should I not receive a response by COB today. I will definitely take this matter further. Your urgent assistance in this matter will be appreciated. I request and demand that your offices reimburse me for payment of the sim and compensate me for the inconvenience caused.

60

On 21 November i purchased a magnetic charging dock from vodacom store Eastgate. the Dock was used twice and the magnet came off. I took this back to vodacom and have been told on 4 occasions that they do not have stock as they waiting of the supplier and i must come back. In the interim the loose magnet has been lost and now vodacom is holding me accountable for this and not willing to refund me on the purchase. I have recieved nothing but terrible service from Vodacom and am utterly disgusted by their attitude. I will not do any further business with vodacom and will urge everyone i know to stay away from these lousy *******. I could have instead donated My R509.00 to a charitable organisation instead of Vodacom.

80

I wrote a complaint on Hissing Kitty but did not activate it since I wanted to give Vodacom a chance to respond. However, my complaint appeared on this Website anyway. Much to my happiness, Vodacom Customer Service called me today in response to my emailed complaint direct to them, got the details, have notified the relevant department, have emailed me a reference and direct contact point, they were courteous, empathetic, apologetic, and professional. However, I will give them a 5th Star once the problem is actually resolved.

40

On the 16th February I went into Vodacom in The Village Mall at Hartbeespoort. I asked the young man representing Vodacom to show me how to check how much I had left on my DataBundles on my iPad. He replied you can't check that info on iPads. To which I replied of course you can, so he figured it out and I saved the link on my homepage. Since I needed to top up my DataBundles, he said I can't do so unless I know the phone number of the Sim Card in my iPad. To which I replied: Surely it's on the link we just pulled up on my iPad???

He topped up the DataBundle, and then I gave him my two other numbers to top up Airtime/Minutes, since when one can't get signal on one phone, the older phone has better signal. I commented that I did not hear both my phones receive airtime, but was rushing. This morning I ran out of minutes on one phone, which was impossible. So I called the Vodacom Shop and they said they were off line and couldn't do anything, but would call me back. The lady who took my call was professional and sympathetic when she called back to say the young man had given me DATA BUNDLES ON BOTH MY PHONES, on top of the Data Bundles for my iPad Sim Card. Really???

NOW PLEASE, help me out here. Why would anyone top up bundles on an iPad and two phones???? I have done this same configuration of top ups in Vodacom Stores in various malls including Cape Town, and NEVER has this happened. The lady obviously asked the young man to call me, who proceeded to tell me I'd asked for Data Bundles for iPad and both phones, which was nonsense!! There was a customer next to me whose details would be in the system after mine, and I have no doubt he would verify the fact that a blunder was made by the young man.

... instead of apologizing he was rude and defensive so I hung up, since APPARENTLY THERE IS NO WAY TO SWITCH FROM BUNDLES TO AIRTIME, even though Vodacom's representative was at fault!!

With a broken toe it was difficult to drive there in the first place, it's messed up my day, and no one seems to care. I expect to be contacted by a mature professional person who can either remedy this situation, or at least realize that further training is required of that particular employee. Who I hope keeps his job nonetheless, since there are enough unemployed people as it is.

40

Upset about poor service in the accounts department with Vodacom. I've been trying since December 2014 to cancel my phone contract. Till today 17/02/2015 I'm being charged for it, I have phoned the accounts department for help in this matter and the lady that helped me kept on asking me what contracts these are and after I told her numerous of times I don't have the information in front of me she refused to help me. I asked to speak to a manager and she just placed me on hold and didn't bother to get back to me. I am a very unhappy client.

60

Call centre bad service. I am very appalled and still disgusted when I think of the service I received yesterday at your so called 'customer care line' I went at a voda shop to enquire what I would need to do a swim swap and the lady told me they were out of cards that they would use for that but I could buy a sim card and do it from home she requested my I'd and proof of address saying she would have to rica it first lucky I had all the requirements in my bag so as soon as I got home I got on to the phone and called the customer care.

Where a very rude girl who was speaking in Sotho said I must confirm some questions she then requested a number at the back of the sim pack that I bought which I did and then said unfortunately she will not be able to process cause I was reading out a wrong number and to my surprise as I was with my brother while doing so it didn't make sense and as I could already see that we would not get to a conclusion then asked for the manager whom she said was not in and then she started laughing at the back ground I am sending this as I have never been given such behaviour as a valued customer to Vodacom.

She didn't even have the decency to apologise and just kept quiet until a man answered and explained which I was less interested in as I have already been mistreated by your call centre agent! Today I went back to the branch and the lady assisted me confirming that clearly that person didn't want to assist and the information she gave me is incorrect because she would have not been able to rica the sim card at the store if it was wrong initially I hope I won't experience this service ever as I simply pay for the service and as far as my money is concerned I expect good service delivery!

20

I fullfilled my contract , ie the cell is is now fully paid for by November 2012 ( about ) and was only able to renew the contract this month ( February ) I discovered on the Talk 500 contract that should you have your own phone or choose not to take a new unit you enjoy a discount of some R 230 / MONTH AND YET VODACOM continued to Bill me the Full AS IF I WAS USING THEIR EQUIPMENT -- this is my second e mail to them with out a response

no wonder they show these Huge profits , which if my complaint is anything to go by , totally underhanded

yours sincerely
b lind

60

I received an sms from Vodacom about the downloading of a Vodacom app. It was dispatched at 0:39 on 19 Feb 2013. Why at this time of day when I am sleeping. I strongly object to receiving any form of information in such early hours of the morning. Whats wrong with normal office hours? I have a pre=paid contract with Vodacom.

20

I saw on TV that you advertised a "trade-in" for the Samsung SII for an Samsung S4. I got up nice and early in order to be the first customer there, only to be told that certain terms and conditions apply - which was not mentioned on the TV advert. I think this is false advertising and Vodacom should be penalised for this.

40

Since my first cell phone I have been using Vodacom as a service provider and I have never been so disappointed in your service, there is a few problems on my account and I keep on phoning and trying to sort the problem ssince its not my mistake but vodacoms, but every consultant I speak to keeps on telling me that they will look into the matter and phone me back before the end of the day, but no one ever does...

one of your consultants was so rude that she even put down the phone in my ear while I was talking to her and explaining the problem,after she threatened me with handing over the problem to the "criminal department"...

Why must I be treated like this. But let me start from the beginning. A few years back I had 3 accounts with vodacom because of the fact that I had a business, unfortunately the business closed down and on 11 June 2010 I got premature contract cancellation quotes from vodacom so that I could pay all the accounts up to date and close them...like I did,afterwards I faxed the proof of payment with the signed copy of the quote and a copy of my ID to the cancellation department, and I never heard anything of this again.

Last year I took out 2 new contracts for me and my wife, seeing that I started a new job. I wrote down the correct banking details on the contract and was under the impression that the debit order was going off each month as it was suppose to, but the end of January 2012 I received a phone call from vodacom saying that my account is in arrears and that the debit order kept on being returned because of the account being closed

I could not understand this because I am using this account and its not possible, then the consultant brought it under my attention that vodacom has been deducting the money from the businesses bank account, the one that is no longer active because of the business closing down, and that there is currently 5 accounts open in my name, please tell me who's fault it is that vodacom deducted money from a wrong account since I wrote the right banking details in the contract.

I then asked them about the accounts that was never closed as I paid them and cancelled them in 2010 and I have the proof,the lady I spoke to is Shelly, she assured me that they would fix the problem and close the accounts on which they closed 2 accounts but the 3rd account was only closed 23 FEB 2012 and now vodacom wants me to pay all outstanding amounts on this account even though I cancelled this contract in 2010 how is this possible,

it was vodacom that made the mistake,but no one can help me with this matter, without permission they just keep on deducting the amount from my bank account and I have to go to the bank and ask them to reverse this, because no one can help me in sorting this matter.now I spoke to a consultant again today and asked him for the outstanding balance on the 2 accounts that I took out last year on which he replied that he can unfortunately not give me those amounts...

Please I want to pay my account but only after the problem has been solved and someone can help me, because like I say everyone I speak to keeps on saying they will phone me back or get a manager to phone me but no one does... What is going on with vodacom I have never experienced this type of poor service from vodacom... Please.

40

I purchased THE COLOR YOUR FRIENDS services on 05/02/2013 and the R29 was deducted however no 100mb and 100 smses were credited into my account. I logged a request and until today nothing has been done. On 20/02/2013, I received a sms from Etienne Smit stating that the problem has been resolved and that the bundles should be credited into my account within 48 hours. This was however not the case and when I tried following up I found that my number had been blocked until 02/03/2013. I do not see why it should be blocked and why is there a limit because if the case was handled honestlt and efficiently, there wasn't going to be a need to keep on following up. I am really dissappointed in the service I have received from Vodacom and truama I have been caused. I shall never trust in your company any longer and shall spread the word.

60

After having been a good customer for Vodacom in many years, this is my reward. I phoned the 111 number today(05/12/2012) in order to enquire why was my cellphone line suspended as I paid last weekend. Some xhosa lady called Fezi/Fuzi was very arrogant and send me from pillar to post instead of properly helping me. She ended up dropping the phone on me without having provided me with the help that i requested. This was around 8:00 AM.

I then phoned the number again and a gentleman by the name of Sibusiso was very helpful as he was able to help me within the shortest possible time without dragging me around. This happened around 8:10 AM. I will really appreciate it if matter can be attended to by Vodacom before I consider cancelling my account with them and share this experience with my friends, colleagues, relatives, comrades,etc.

60

I have a 2 gig internet contract with vodacom for 2 years now.In the beginning i was very pleased with their product. Since the end of 2012 the internet got slower and slower. At the moment it is a great irritation as it became very slow, as to the point where you battle to go into certain websites like online banking,yahoo etc. I have since upgraded to a 3 gig contract. This is really not funny anymore and something has to be done to correct this.

20

I upgraded my phone on 2012/09/09, I wanted a phone that can do emails and I received a Nokia 500, after a week it started giving problems and I took it in to Vodacom Blue Route Mall, they then send it in for repairs, when It returned from repairs it was still not fixed so it was send in again, when I received it the thrid time it worked for two week and it started given problems again so it was send in again, I received the phone back today and they said it was a new phone because the previous one could not be fixed, when I inserted my sim card it still do not work so it must go in again and apperently it can take up to six weeks to get it back. I need a phone that can check and send emails for work purposes and according to me this is a breach of contract and I would rather cancel my contract with Vodacom than to carry on with something that does not work!

40

I recently submitted my blackberry for repairs. After all documentation was taken care of and i left the premises of vodacare, which might i add was not the the easiest locations to find and travel too, 2 hrs later within the comfortabality of my home i received a sms from Marco Fourie a repairs consultant that i completed the terms and conditions of the repairs by asking me to resubmit my ID document via email or travelling again to the branch. According to him he misplaced and somehow lost my copy of my ID document.

On a further note i recently received a sms stating that my phone is beyond economical repair. After numerous attempts to call to enquire the way forward given that i have insurance on my blacberry the consultants aswell as Marco Fourie has placed me on hold and i lost up to 60 min just by being placed on hold. However so far my query still has not been addressed. I dont know what is happening over there or if this is forms part of vodacoms policy to instill a sense of unhappiness in thier customers. I cant even begin to express my disappointment in the level of service i received. Please supply me with advice?

40

Well, where do I start. Right, let me start by saying just how wrong I was by thinking that Vodacom is the one of the best cellular network in South Africa, so you can imagine my delight when I applied for a contract and it was approved! Great! Little did I know. You can choose any fone you want mam, the lady told me and so I ordered the Lumia 920 and an Hp laptop with a modem. Ok, let me get to d point; that was 3 weeks ago!! Today, again was the day I was waiting for my stuff to be delivered, nothing. I call Vodacom again, for what's like the hundreth time in 3 weeks, not forgetting the irritation of having to be put on hold for what seems like forever! The lady I talk to today tells me I should call REM, the deliver company, I call. REM and they say Vodacom hasn't sent the stuff through to them for delivery and I must contact Vodacom, geez, that's exactly what I do, feeling that I'm totally at my wits end. Upon calling vodacom again (and holding), I'm told there order hasn't been released yet, I've heard that one before I tell them, and I finally do myself a favour and cancel the whole damn thing. Look, I'm so disappointed at the 'service' I received from you Vodacom, I seriously never thought I'd struggle like this and spend hours utilising my landline at work calling you, while you only bothered to only return my calls only about 3 times, always with false promises! But then again, it seems our complaints are just falling on deaf ears. Are they?

20

I purchased a contract with Vodacom Century City for a sim card for an ipad mini. I asked them to confirm that I was getting the correct sim card, the second sales person confirmed it. I got home to find that it was too big, contacted the store and was asked to come in the next day for a sim swop which I did. Four hours later it still had no service, I contacted customer care but they were unable to resolve the problem.

I contacted the store, left a message but no-one called back. I contacted them after an hour and they said that they would sort it out. Two hours later I phoned again as I still had no service. I was on hold for 15 minutes, and thats after they cut me off twice and I had to call back for a third time. I am now still waiting for some one to contact me, to inform me as to what the hell is going on. I am speachless at how a company like this treats its clients, clearly we should move all our contracts to a company that looks after its clients.

40

Apart from the whole identity theft issue and the whole way it has been handled, I had gone into your Fourways Vodashop to upgrade my account and to “fix” my 3G (not knowing it had been fraudulently upgraded). I notified Vodacom on the phone and at your store with Kai that I no longer wanted to upgrade with Vodacom given the circumstances. I even called Vodacom to make sure a Talk 1000 was no longer going to be actioned. I am not going to call them again – I don’t have the time to repeat myself. I told Vodacom on the phone that I wanted all contracts cancelled. They told me my Talk 500 contract would end in March 2013, and I said I would cancel then as I didn’t want to pay the cancellation fees. I will be using the number portability option to another supplier. I am NOT going to be upgrading to a talk 1000 with Vodacom – this was clearly verbalised and Vodacom can check their recorded conversations on the phone.

After all of this, I have now received and sms this morning from Vodacom stating “Your migration to Talk 1000 call per second package has been completed successfully”. As per the consumer protection act – “Exercise your new rights under FACTA to review your credit record and report fraudulent activity”. Vodacom has not helped me with this and I no longer want to conduct business with them. I’m sure you understand.

Also – according to the consumer protection act, and given that my request for the Talk 1000 which was supposed to kick on on the 1st December was cancelled within 48 hours of the request on the phone to Vodacom and at your Vodashop when I was there, I want this to be treated with care. Again, I don’t want to be a client of Vodacom anymore (as of March 2013 as per my current contractual obligation). I have not received the service I believe I deserve after 15 years with your holding organisation.

60

My father has a contract with you that was done over the phone. The one is for R135p.m and the other is for R107. We had the phone for +-6 months when we got a call from vodacom that stated the contract includes a laptop and internet, my father said he did not want it because he is a pensioner and can't afford it but the the guy told my father that it was free and you only pay for the internet when you activate it. The first month we did not pay for the laptop or internet but when the second invoice came we had to pay R120 for the laptop and R249 for the internet (wich was activated without our permission or knowledge). We have been through the hole vodacom help centers witch is not so helpfull because according to one of your own workers its a scam that vodacom does and they only target old people. I don't want to hear its not your problem and that its another company, your logo is on the invoice we get every month. I am really sick and tired of this and i want this sorted out ASAP. If i dont get a responce i will go to a laywer and see what i can do to fix this. I dont want numbers to phone because i only waste my time you never give a service only another number, its your problem and i think you should fix it that is what CUSTOMER SERVICE is right? Can i please get a responce before the end of the week(friday).

60

i applied for an samsung tablet 10.1 two and a half weeks ago. the consultant in Promenade Mitchells Palin Tamlyn said that it would be there at the store within one week. nobody phoned to say after a week its not there. i had to phone them to find nothing has been delivered yet. they then said they will phone me when it arrives and it has been two weeks and nobody has contacted me yet. i phoned again and left a message for the manager to phone me back as i left the complaint to say nobody is keeping me updated on how far the the process is regarding the Tablet. i decided to go to the store and requested to speak to the manager. she said that she never received a complaint from her consultant tamsyn. My problem is that the manager does not follow through on her complaints received. she should check on a daily basis what complaints there is as to me she is not doing her job properly but just sitting there and doing nothing. i am still waiting for them to phone me but no repsonse and no Tablet.
they are unprofessional and no client service.

20

Contract never canceled and 3 phone calls to cancel my contract - have been ignored. My cancelation email has been ignored. I have been taken to ITC illegaly and now I must pay the price because of their GROSS NEGLIGENCE
You owe me big time, Vodacom, for this as you have breached the terms and conditions of your own contract AND of the law of south africa.

Good day. Please let me know why I should keep on paying my contract every month if I can't use my phone. If someone tries to phone me the call goes straight to voicemail and the same if I want to make a call, or it shows on the screen "network busy" or congestion and the signal stays on sos most of the time.

What am I suppose to do if I get in an accident or someone needs my help or there is a real emergency and my network is off, who is to blame if something like that happens? This is not fair to let the customer pay for something that he or she can't use.

60

I have closed my vodacom account in 2009. In 2010 I found out that vodacom have blacklisted me without informing my by any statements of an outstanding account or telephone calls! I went into a vodacom dealer shop to find out what was going on and they informed me that I have a outstanding balance of R1200 with vodacom. I have paid the amount to clear my name. Now in 2012- 2 YEARS later!!!!!!! Vadocom legal department phoned me to tell me that I have an outstanding acount of R1800 from 2009??? I told them that I have setteled my vodacom account in 2010 but they seem to have no record of it and I have been blacklistsed again!! They can't even send me an email with statements and I think that its totally unacceptable!!!!!

60

Last Friday I applied for a contract phone and got approved. Tuesday I phoned to check my delivery and the operator told me it'll be ready for delivery on Friday. I told them to deliver the phone at my work but its 14:30 already and I still don't have a phone. I'm going to spend a lot on the contract but at least if I'm told I'll get it on Friday then i don't want to wait for the damn thing. So if I don't get it by 10:00 on Monday I'm going to cancel because its not nice what you are doing.

60

To Whom It May Concern: I am really unsatisfied and frustrated about the service I have been receiving from the Vodacom repair centre at the Centurion Lake repair centre in Centurion, Pretoria. I took my phone if for repairs the first time, as it has been giving me problems. I had to stand in the long queue and explain to the lady what was wrong. They did not send me a sms to come and collect the phone, I eventually went to the branch and received the phone. I had to wait as Vodacom did not send my battery with, that they booked in.

The next day the phone was giving me the exact same problems, I went back a second time and had to stand in the queue again and explain to them the situation with the phone. They said they will send it to head office, which they did not. They did not send me a sms to say I must come and collect the phone. I eventually went again to ask what’s happing with the phone. The lady could not track my phone on their system as the previous person did not even book the phone in on the system.

The lady had to phone the technician to ask if he knew about the phone. I had to wait a long time for them to find the phone. When they got the phone they said it had been fixed, and will receive sms now, I asked about the rest of the problems and she said “What problem” I explained again and she said there’s nothing wrong with the phone, Like I am making everything up that is wrong with the phone. I felt like she said that I was lying about the problems with the phone.

She said I must take out the memory card and see what happens. So I did and it was still giving me the same problems. I went back today a third time and are SO frustrated about the service, I had to explain everything and fill in the forms again. And I had to hear the same story again, that they will be sending the phone to head office. How many times do I have to do this to get the phone fixed? It is service like this that makes me want to go to another network. It is unacceptable. New Job number received for the repair of the phone: 8302689-52101198.

60

About 2weeks ago i saw a Laptop and cellphone deal of R199 per month in one of Vodacoms booklets which looked very attractive. the advert shows all the xtra stuff that one gets with the deal and that thers a once-off Sim and connection fee payable which i was well aware of and more then willing to pay. I went into the Vodashop in Stellenbosch to enquire about this deal and as advertised the guy repeated it to me. When i went to sign the deal, i was told to sign a page of an xtra R230 inisiation fee that will be deducted from my account within 48hours after signing the contract.

Seeing that this was a gift to someone close to me i decided to sign the contract bt with the intention of placing a complaint of charges thats not advertised.I feel this is totally wrong of Vodacom to charge fees thats not stated in the advertisement and the salesperson did not tell me about this before i even orderd the laptop.

For several years we have been complaining about the poor signal in our area GPS 25°47.756 E 028°27.298. If i could just get past the faceless system and email a real person then i could send them 25 vodacom subscribers numbers with the same complaint in this area. The customer care line is a joke, when you have finished listening to their excuses and you press 2 for the poor quality the voice recording says can't understand your selection. The truth is they don’t want to listen to complaints they just want to sell airtime and contracts. Perhaps under the new consumer act we can take them in as a group of 25 consumers ?

PS. if Mr Vodacom is listening do a Earth Google search on the name to find us

60

In August 2012, I went in to the Vodacom store to request that my the internet usage is capped once I reach my monthly limit as I had been billed far more than the R.149 that was agreed to on my contract. The lady at the store informed me that she had made a note on my account and that my request would be granted going forward and so it was, as I paid just R.149 in Sep, Oct & Nov.
However, on the 10th of Jan 2013, I could not connect to the internet, upon calling Vodacom, I learnt that Vodacom has put a stop on my account due to me having exceeded my limit for Dec and my bill now stands at a staggering R.3000.
I would like to know how come, the cap placed on my account did not kick in once I had exceeded my limit so that I wouldn’t have been charged such an exorbitant amount and secondly, why is it that a stop was placed on my account 10 days after I was billed for the month of December??? Had Vodacom been more efficient in processing my request for my internet usage to be capped, surely I would not be in this position where I have to pay a ridiculous bill with money which I do not have.
This is yet another clear indication of just how useless and appalling Vodacom really is. They clearly do not have their customers interests at heart and try to make money off customers any which way they can.

60

We have received two bills that state we have used R851 and R1144 for data usage on a blackberry. When I know for a fact that its not possible. We use the office computer to open email attachments or to download as the bold 9900 is the worst blackberry and it is not worth your while to even try. Also we are on our 2nd refurbished model already. There is 3 phones on one contract and for over 3 years our whole account has never been higher than perhaps 1800 or so, but average between 1200 and 1500. And now we have 851 and 1144 just for data usage. We don't do anything different? Vodacom simply says its data usage. They don't respond to complaints on hello peter, and I've tried radio 702 now.

If this is not resolved in an acceptable manner, I will go to MTN and I will go to court over this. As I refuse to be ripped off. I KNOW we don't use that amount of data, not even on the 3g! And Vodacom owes me an explanation as to where and how this much data ended up on my account. I will demand that the account is split so that only Colin is on contract and we go on pay as you go. Or we all go over to MTN. I've had it with the poor service from Vodacom after we've been loyal customers from the very beginning. We've never paid late and even pay more. The number in question for the 2 previous billing months is 072 674 2244. I'm sure if you go back in history you will find that this must be a mistake.

60

For the last 2 weeks we have had problems with making calls from our vodacom number cell phones, get "call failed" sometimes 4-5x after each other to just try call a number( landlines, other networks), when through the signal breaks up continually and drops calls frequently! I called someone the other day 8x to try finish a phone call conversation! Had alarms going off at neighbors house today and couldn't even get a call out to them! Tried 5x and it just says call failed! what if I had an emergency??!!
It's not other networks we call that drop - if I call a landline it dies/ cuts the same. Vodacom- WHAT is going on???? This makes us want to migrate to MTN!! SO frustrating!!!

40

I use vodacom modem to access the internet, now because to use the modem to get on the internet we have to purchase bundles with our airtime money,but as soon after i've just bought the bundle i need and try to access the internet the server would say that i have ran out of money to use the internet, knowing very well that i've just bought my internet bundle and have never used it, i want to know why are they saying i don't have sufficiant funds to access the internet? Hai! Man please do something about this problem, just the other day i had a problem with the network.

The Vodacom call centre service is abominable! If I have to speak to one more incompetent, impatient person unable to converse cohesively in English, I will actually blow my top. No matter what you do or how nice you try to be, these call centre agents just read their awful scripts and parrot away unempathetically - and every single time you have to start your story again, as no one takes responsiblity for solving any problems! Uncouth, unmannered, and absolutely UNTRAINED in form of customer service or basic communication skills.

I suggest you conduct a training needs analysis based on the numerous complaints you receive and do something about it. Good grief I'll even help you do it.

40

Vodacom phoned me with the Apple ipad deal, I accepted the New Apple ipad with 500 mb on contract, I received the sim in a few days, after 13 working days I received no ipad yet, I phoned about 10 times and they told me that it was cancelled, I did not phone in and cancel my ipad, why it was canceled nobody can tell me, Can you please help me so that I can receive the ipad I would really like to get it, the contract was approved as well. Please contact me!

40

I entered into a new contract with voda com via Am way. that app. was approved in no time. the phone was delivered as promised but now I'm unable to activate the line. Dail 0821950 and you end up listening to music with an android interjecting a comment about being transferred to a operator that does not exist as this never happens. End the call and dail 114. Quickly you speak to a faceless individual named Lisa or Michelle that transfers the call to the activations department. which dept. does not exsits or doesn't know how the system works as you end up listening to the same music as before with the same android that makes useless comments as nothing ever happens. WHAT TO DO ?? Please advise!!

Regards
Noel Viljoen

20

I was offered a new contract by Vodacom. One of their sales consultants contacted me to offer this to me with a saving every month. When I received my account it was not as that which was offered to me. I phoned 111 only to be told to phone 0821950. Held on for 22 minutes to try and speak to a sales consultant but had to end the call. I can't possibly hold on for longer. Why does Vodacom not have a call back service? When and how must this issue be resolved when nobody answers the call centre or take your calls?

20

I have upgraded my cel phone just befor Chrismas last year 2012, and went on holiday, the phone battery does not even last 4 hours after it has been fully charged, so we took it back to where we did the up-grade (Carneval mall(Dealer ID19265) on the 28/12/2012, either to replace the battery or to issue a new phone, up to now the 17 January 2013 we still have not received anything not even a phone call, I feel that i need to either end this contract or refuse to pay for the service lost up to now or even take it further and go to the newspapers about the bad service that Vodacom is giving eventhough I have been with you for many years already, please I need feedback befor the end of the 18 January 2013.

Best regards
Os

60

Good day, on 20 April a modem was given in for repairs, Job nr 8795688 at the Vodacom shop at Hemmingways Mall in East London. The shop did not inform us that the modem is ready for collection, when we asked about it on 29 April, they told us that it was there for collection. When we collected it, we noticed that the back of the modem (the cover of the battery) was missing. They told us that they need to order one. Up to today the cover is still missing and we are still waiting for it. Meanwhile we are paying for a two year contract but we can not use it.

Regards Mrs Kroes

60

My Name is Chantelle and have an account with Vodacom, have been a loyal client for many years, and one month got in arrears and then they have suspended my account. I have in the meanwhile contacted them in order to arrange for the debit order to be cancelled, due to unemployment at the moment and cannot keep on paying debit order charges.. I was not aware of the also paying Vodacom R100 debit order returned fee's. so one debit order return cost me Bank + Vodacom R235.00 Vodacom returned their email to me and said I cannot stop the debit order but can request a later date instead to debit.

In the meanwhile I have paid my account with R600 was in arrears with R433.00 then they deduct R100 as well due to debit order return, now they claim that I have paid after magtape run, and they then arrange magtape to debit the full amount of arrears, + R100 + new month outstanding a total of R1075.. Instead of taking the full amount, they have splited the amount in 3 payments there for they debiting 3 x R358.oo to my records after paying R600 I was not in credit and that I do not have to place in my account more then R500. Due to them debiting 3x of which 1 payment went through and 2 was returned.

I now have to pay to my bank 2x Return debit fees of R138 each which is now R276 + the R200 Vodacom is now goanna claim, due to return debits.. What can I do in this regards, as I think it is very unfair, and I am now loosing R476. Which I could have paid to my outstanding account. I do not have a job right now, and trying to get my own business on the feet, and do not have this money to through away in the drain.. Please is there anything I can do to get this reimbursed.. If not I will then cancel my account with Vodacom and they can then take me to court for the balance.

60

My first blackberry 9300 gave problems with the speaker after waiting for 4 days from vodacom they replaced it with a "new" 9300. After a month the "new" phone's scroller started to be inoperative and moved on its own.took it to vodacom to check it out for me. After a few hours they phoned me and told me that the problem was with the software and new software was loaded on the phone. That night the phone was exactly the same. Took it back, after 4 hours I was phone to fetch my phone and was told they loaded other Software again, that night the phone still went crazy.after taking it back the 3 time.

I was phoned again and was told to fetch the phone. Before walking out of the shop the phone stating to scroll on it's own again. The receptionist phoned the technician to find out what is to be done now, when he just replied to book it in and have them take a look. Why must it take 4 failed attempt to fix my phone. Everytime it is a inconvenience for me. This phone is still less that a month old. I am still waiting for feedback from vodacare in mimosa mall bloemfontein.I am more that 10 years with vodacom and is very dissapointed.

20

I have a 2 gigabyte data dongle with Vodacom and cannot check the balance of my unused data at the end of the month. Seeing that I get billed R2 every megabyte I exceed of the 2 gig prepaid and that I lose a portion of my unused data at the close of the month, it is vital that I can ascertain what unused data I have remaining and where I stand with Vodacom. Surely this is just a basic requirement of a contract with someone providing data on a dongle.

Very fed up,
Sonia Hayes

60

I took out two internet contracts in January 2013 because I am going to study and need to do a lot of research. When I have received the two modems i have phone Vodacom Brooklyn where I did my contract and informed them about the bad signal. they refered me to 082 111 , which I did. On a few occations Vodacom said that the Waverley tower was down and the next time they are working on this problem. My course for my studies has started already and the signal is so bad that i must every now and again start my modem. I feel that Vodacom must come to my house and check the signal themselves. I cant waist my money on my studies if I cant do my research.

20

I have been with Vodacom for the past 10 years, and of late I have been receiving increasingly poor service from them. The last incident may be the last straw for me, and I may now be forced to consider going to another cellular service provider. I currently have the Talk 500 package (cell number:072 212 00 11) and have the Blackberry 3G handset (imei: 351975.04.250673.1). The handset itself gave a number of problems in the past, which was resolved by Vodacom by issuing me with a refurbished handset. However, the same problems that I experience in the past, occurred again with the refurbished handset I received. The handset amongst other things, freezes or operates slowly intermittently, and they keypad lights up intermittently.

Knowing that my contract was due an upgrade in November 2012, I contacted the Vodacom Corporate Help Desk (0821940) on the 15 October 2012 (and recall the consultants name being Pamela) to find out when the warranty of my phone expires, which she informed me would be at the end of January 2013. Yesterday (18 December 2012) I attempted to take my handset in for repairs, only to be told that the warranty of my handset expired in November 2012. I now feel very aggrieved, because had I been informed of the correct expiry date of my handset's warranty when I called in October 2012.

I would have brought my phone before the expiry date. I therefore request that my handset be repaired under warranty, as I was misinformed by a Vodacom consultant, which resulted in me bringing in my handset after the warranty expired. Failure to adhere to the above request will leave me know option but to report Vodacom to the Consumer Protection Commission and/ ICASA. I trust that you will give this matter your urgent attention.

60

Opened Vodacom contract early 2011. First 2 months fine, then stopped getting a/c's. Then started being billed for items I didn't use eg. international sms and data d/loading. Free minutes finished at begin of month. (I have Telkom ADSL & do not use cellphone much so unjustified). Had set call limit numerous times with call centre and it wasn't adhered to. Would receive sms demanding payment & threatening disconnection if not pd immediately.

When asked for a/c was never sent one - I DO NOT PAY unless I know what I'm paying for.. After spending HOURS on phone to callcentre & always being promised everything would be rectified with no results whatsoever I requested speaking to somone higher up. This happened countless times & I'm still awaiting a call. While the dispute over my a/c is ongoing,

Vodacom tried to obtain the money they felt I owed them in a sneaky, underhand & deceitful manner: they divided the debit order into 3 small amounts and took it all off on one day! Despite me phoning and spending hours & hours of my time trying to resolve this Vodacom refuse to do so. I have been lied to, cheated and deceived on various occasions with no-one interested in resolving this.

60

I have been a customer of vodacom for several years and decided to upgrade my contract with them again, everything went good and I got my phone on the spot. 3 days later when I noticed that I keep getting calls, but cannot hear anyhing I decided to enquire about it and they told met it is most likely the speaker of the phone that is broken. They took the phone and refused to give me a new phone (although I only had this one for 3 days). They told me that they would send it to their technicians for repairs and that it would be back within 14 days. When I asked them for a replacement phone they refused. I expected a complete refund as I only had the phone for 3 days and the damage was not because of something I did. This incident took place at Vodacom N1 City.

20

The service was pathetic. I went to the Bayside Data store afta 5pm one day and the person who does the back(works with returns) is not there so no one knows so they can't help me but they promise to call-which they don't. I get a phone number with my sms again next day which I phone as I've been indicated to on the sms. No one knws what's the hell I'm talking about, but they promise again to phone, I'll get back to them then 2 days lata, still noone knows anything. Then I phone the number again and get told its not their store or their problem cause I didn't book it in by them, I must fone Tygervally repair place and find out.

I try to phone these peolpe but engaged for hours. So I phone this shop bk and I tell them its not my job to go phoning around I'm a contract customer( I spend well over R1600 per month with you) Woman says ok takes details down. Then I wait again another 2 days. Then I fone again she tells me I must phone place I booked it in.

So I do but fone rings for ever. So next day I fone them again speak to a well manner guy who was actually helpful after I don't knw how many days of crap I endured.Tells me what the problem my be and give the direct line so I canphfone them. I get put thru to 3 different people so I have to explain my story 3 times. And she tells me I must pay R800 and something rand for new battery cause mine is broken. But its on guarantee. Then afta 7 days I finally get a message/call from the first lady that booked in the fone with all the information I needed.

Now what I don't get is why was it so hard to do that from the beginning? And why must I pay for a new battery? This is the second 9800 blackberry i've had and they took the battery from my last phone and put it into thid new phone and I must pay for new battery, but surely when you receive a new phone that includes battery as well. This not the first time , I always seem to have a problem with vodacom. and now with my new contract and new blackberry its causing problems again. All I got told was its a blackberry they all do that . How does this help me? 

60

My top up contract has expire in Aaugust,I have phoned to upgrade this to a new top up 1 G for R99 ,lady sad they will deliver in 7 days,I have phoned about a week and half again to find out what is going on,still not delived the 3 G,I received the account for this month and still the old contract amoount on the account,when ,when i phoned this morning,they have put methrought to three departments,each one have a diff. store,this was sad there are a back lock,the other sad that the 3g wad delived on the 25 September,but the account was not changed to the 1 G for R99 at all,I have the feeling they don't whant to help me,so have to cancel the contract for the 3 G after have havce been so long with vodacom,I will open a new contract with another company.

Regards
jeannie van Niekerk5410210113086
Account number S7204343=1

40

Don't bother upgrading as it isn't as simple as you think. My contract has expired almost three months ago and no one has bothered to retain my business. When you call the contact centre you get pushed from pillar to pillar or the service provider has already closed. I don't have flexibility during office hours to do personal chores or activities. I approached a Vodacom Outlet in Greenstone when I eventually found a phoned I liked but the store hadn't received stock. Was told I would be contacted but I'm still waiting for that call.

After spending a few thousand rand on a monthly basis, you still have the ordasity to want to charge me for a basic handheld device. You have made enough money out of me and if you still want to charge me for a handset I will move to another provider. I do find your service shocking and expensive and do not need your service. Let me know if you want my business and if you have a package that suites my needs.

60

My phone was submitted for repairs on 27/1 at N1 City Cape Town with a problem that has to be fixed on a previous occasion - by sending it to J/burg. Instead of sending the phone to J/burg immediately, the CT repair centre took until yesterday (20/2!!) to "assess" the phone and come to the conclusion to send it to J/burg... This is not rocket science - Vodacom's service is pathetic. Apart from getting numerous useless sms's with the same contents over and over and over again, I am still exactly where I was when I sent my phone in for repairs.

I received a phone call yesterday from a rather unpleasant lady informing me that my phone cannot be backed up (why was this offered to me if Vodacom cannot oblige??) and will only now (yesterday) be sent away for repairs in Johannesburg!! Having a working phone is viewed by me as one of the advantages of having a contract with Vodacom - something that seems to be re-considered as it no longer seems to be an advantage at all. I requested an earlier upgrade since I experienced the problem previously, but Vodacom was also not prepared to do that for me. Kindly revert to me on how this repair can be escalated and/or let me have authorisation to, in the meantime, obtain a new phone on my contract.

20

I have been with Vodacom for many years. I had upgraded to a 1.5 G data bundle contract in August 2011. I always had lost unused bundle because I did not use up to the full capacity.BUT on the 15 November 2012 I received a call from Vodacom to tell me that my account has been suspended because I had incurred an amount of approximately R4500 without the subscriptions on 13 November 2012. I was then told that I used R2327-93 including subscription of R299. The lady that I spoke to tried selling me anothe simcard. I duly lodge a complaint. A few days later a gent phoned and told me that I was on the internet. I was liable for the account. I thought that the R4500 was for October and November but I was sadly mistaken when I saw my invoice in December, my bill was now R4950-78 for 01 - 11- 2012 to 13-11-2012. Went again to Customer care on 18-12-2012.Was talked out of closing account instead was told to do a sim swop because I had a BLUE simcard which was slow for a RED one. Accounts dept gave me 2 months to settle account. Can make a payment plan if I closed the account. My family URGED me to close this account immediately.Refused to look at my history with them for 3 years. Insists that I used and I am liable for payment. No way to prove . They have record of bytes downloaded but not the sites visited. Why did we RICA simcard.

60

My sons phone was stolen and I must say I receive Excellent service frohe Cellsure.He received his new phone 1 day after I lodged my claim.Then the endless trouble started.His BBM was not working from the start.After been to the Vodacom centre at Lakeside Mall three times and endless calls to Vodacom care centre it has now been 12 days and his BBM is still not working.An software upgrade as well as a sim swop was done and yet still no satisfaction.I just feel as the phone was not working from the start they should have issued a new phone instead they tried everything to not change the phone and I am still not able to use the phone.I will now take this to the top and if neccesary contact a laywer.What happened to if the phone gives you trouble within 7 days we will swop it for a new phone?I must say I have Three contracts with Vodacom for many years and never received such bad service.This make me feel that I will have to change all my contracts to a new service provider.

20

Dear madam/sir

I send you this mail with disgust regarding the network problems, we have been contract holders for a very long time, recently we have so much problems with the network we (my husband and I) can't  even speak to each other at night, he works away and we need to be able to contact each other, this is really frustrating and we will not be renewing the contracts that we currently have when the time is due. My husband has laid a complaint and was told that he will be compensated for the inconvenience, but still we have problems with the vodacom network, we have been loyal clients for years.Please advise as to what will be done on behalf of vodacom as to rectify this problem asap, we are not the only people complaining about this. It only seems to be at night when its most crucial to be connected when needed.

I await your responce in anticipation.

40

My husband lodged a complaint to your client service department about bad connection. It carries on for several months. He also explained that an antenna was set up onto our house with no better results. He also brought it under their attention that the antenna is hanging loose. Several calls to vodacom and some back BUT nobody is coming out to investigate or DO SOMETHING ABOUT IT.

We both use our 3G's(paid by our employers) to work from house. Myself depends on my connection and is it a critical tool in my work environment. It took me 2hrs today to get a connection, get onto the vodacom complaint website and to write this letter.

I am studying at the moment and is my researching internet related. Will vodacom return my business montly payment for bad service? The bad connection has a direct inpact in my study progress. If this complaint is not attend to in 24hr, it will be taken further.

Kind Regards

Alet de Kock

60

Hi I bought a laptop with vodacom and I only used data in september 2012 then month end of september vodacom deducted R829 including the R229 instalment on my account and I called custome r services,they said Its for the data that I used but I only used data on the 31 august.......I then decided I won't use my sim again even the free data I won't use,I then told the consultant I was speaking to to stop the data usage on my account.....this month I received the statement saying R1023 is going to be deducted on my account at the end of this month..........I have never user my data and modem so I would like to know what that amount for or else m going to stop that debit order as I can't pay for something I didn't use

60

Dear Sir/Madam,

I went to VodaWorld Midrand a month ago to cancel my one contract as it came to an end. After spending more than an hour, they could not help me and gave me an email address to cancel via mail. I did as informed. I send and cancellation of contract thereafter, I also took the liberty to call them every day to confirm that my email has been received as I get no response what so ever. No luck, you hold on forever! I went to a Vodacom shop in Centurion Mall today, once again they could also not assist me as they also just call the cancelation department and after waiting an hour, they also got nowhere! As a loyal Vodacom client since 1998 with 3 cell phone contracts and one data bundle one expect more service than this. Please can someone at the cancellation department just adhere to this email, I only want a proof of cancellation as I don't want to pay another month on something I don't use, and this is totally understandable. It is sad to have to go this route as I seldom have a problem with Vodacom. Thank you, I am awaiting your positive response. Regards, Marko (Cel phone number of contract to be cancelled - 079 503 5685

60

I am shocked shocked and even more shocked at the level of service vodacom haS TO offer their clients corporate or not. Trying to establish why why why why your phone has been locked and when when when will it be reconnected after monies had been transferrd immediatley. For at least five days speaking to at least 6 agents per day the wrong information was given, different information was given, you were transferred to other departments and never connected. The only consistency was their awful blaring music in your ear. (HEART ATTACK STUFF) Not to mention the amount of business lost. Not to mention that we were never never never informed of being over our limit.

I visited a vodashop at the eastrand mall,shop telephone number (011)823 3900,salesman - Alicia and cashier - Jacques. I basically went there to buy internet bungles,but the service I got there was very pathertic and very regretable to be a vodacom customer. I will definately escalate my complaint with the shop manager or owner and if no drastic action will be taken, then with so many network companies we now have,I will take my business to the competitors as long l will be treated as a customer.

Your service is the lowest of the low dafter being clients for the past 20 years. AND THIS COMPLAINT WILL GO ABSOLOUTLY NO WHERE.!!!!!!!!!!

20

Good day,in january 2013 I tried to buy a 100MB of vodacom colour abt R29,00.I dialled neccessary prompt number in order to buy bundle,the feedback massage came as error massage I then re-do again but this time I got "please recharge airtime".I go back and check the bundle because my airtime has been taken,so none has been delieved no airtime and bundle as well.I lodge complain on 6th january 2013 to this day I never got help,the only thing I receive was massage stating"technician are working on your case consultants will contact you soo about the outcomes of your case".really vodacom is big company they should have awarded me my R29 airtime and take their error case and dealt on it's own.so iam still waiting for respond

20

My name is Dorah Moeketsi I have a top u 315 with vodacom. I had no problems with my contract until for a past two months not receiving sms regarding airtime being loaded on my fone. Then end of August 800 rands was debited on my accont then I phoned to make enqueries then I was informed that I have migrated to to 100. What I remember is I received a call from vodacom a lady called he accent was more like an indian she then told me that I have been a loyal custumer of vodacom and she is offering me a call per second not per minute so that my airtime can last longer I was happy about that.

After a few weeks I received a call again and was offeed a phone I then refused and said to a lady I was happy with my contract and I have two phones one for work and this one for my personal calls. We argued a bit because she was forcing me to take a phone I said to her I wonder how will I carry three phones but if you can be liable for the paymend then I will take your offer.

I called customer care and I was informed that my migration was even done at vodacom shop..when I don't know because for the past three months I have been attending a course and I have proof concerning that. So I asked for contract to be made a was it has been and I was informed to pay 900 rands upfront for something I did not request. I won't forget that ladies last words when she said she has a price for me and it will soon follow bcs I am such a loyal custumer..so I guess this is what she meant. My email address Is lolamoeketsi@gmail.com. My contact no is 0799067600. Regards Ms Moeketsi. I am dissapointed.

40

Vodacom take 90 days to allocate a payment. I bought a Laptop in October 2009 from Vodacom, and was billed R933.71 (R467.50) more than my signed contract. Vodacom said it was for the data I received immediatly. Now in October 2012 they suspend my phonelines that is paid up to date because my laptop that expired in October 2012 I still owe them money (R467.50) for what??????

I did not signed a installment for R933.71. after I cancelled per letter and faxed it through you still bill me and I am just more in arrears. I contacted you in October 2012 and on my statement for 03/11/2012 the datalaptop amount was R0.00. now you suspend my two lines which is R337.00 as again per your invoice and faxed proof to you and confirmed by Nadua.

Now 90 days later you have not allocated the payment as per Khagetso also one of your consultants that I contacted on the 8th January 2013. Please advice what action I need to take I keep on paying and Vodacom receive proof but do not do their jobs properly - now it is my fault if they do take 90 days to allocate a payments.????

40

I have a 3G account with Vodacom. I have 3 devices running on the same contract, a computer and 2 i-pads. The internet on my Ipads stopped working on the 24th of March, I lodged a complaint and to this day nobody phones back or assists. I have phoned numerous times and now do not have internet at all.
I find the service shocking and would like to cancel my 3 G contract with Vodacom -I will return the modem and go to MTN for better service I am sure!

David Conroy
0825033893

40

When you dont use all your data of your pakage it get transfered to the next month, but then vodacom makes you use your next months package first and then the previous months that has been carried over. So if you dont use your whole package allocated for the month you loose the previous months as well. Is this not robbery and against the consumer protection act?

60

Today i sent in my blackberry like so many others have at vodaworld due to the fact that it no longer turns on. I am part of a company that has over 12 contracts with vodacom and spends over R10 000 a month with them aswell as having a personal contract which i spend about R800. on arrival to vodacare there was no one to help me and when there was she directed me to someone else.

being a valued customer with vodacom for the last 10 years or so i asked if i may have a loan phone which i was declined as the lady helping me said they all out but i insisted that i recieve one as it is used for work purposes. Finally after insisting for a couple minutes recieving attitude from the lady "helping" she finally said she would give me a loan phone. When i recieved the phone i was disgusted that i recieved a vodaphone 125 which is valued around R50. i cannot send or recieve emals which hampers my day to day business.

i then called in and complained to vodacare where i was assured that a team leader will call me back within minutes to try rectify my situation with more than half the day gone i have recieved to contact from them.

Shocking to see customer service like that

40

It has been a year now since you vodacom promised to fix thr signal problem in discoovery roodepoort. You say the tower is overloade but yet you still sell contract. When are you fixing this. O wait we are in sa we are a shit service land so why must we work, but yet we will take ur money. I am going to stop paying so we will see where you get ur shit service money!!!!!!!!!!!!!!

20

I got a Blackberry Bold 9900 in July 2012 within a month some of the buttons on the keypad just stopped working , the phone was taken in to vodacom and I was told that should the phone be faulty it will be replaced with a new phone. After a week we received the "new" phone which was actually a refurbished phone someone elses old problems now being passed on to me. Within n month I experienced again the exact same problem. The phone was taken in again and I aksed them for a new phone there response was that they cant give me a new phone the phone has to be sent in again but they will ask for n virgin phone with no history. week later again I received a refurbished phone and now not even 4months after I entered into the contact with vodacom the third phone is doing the exact same. I have not received a quality product, and have the exact same problem now for the third time. So where dos that leave me? send the phone in again only to get another refurbished scrap phone or I should just refer this matter to the consumer council give back the phone and cancel the contract. I dont want to hear that it is blackberry not vodacom. The phone and contract was obtianed from Vodacom thus I want a new in the box phone from vodacom and they can sort out their issues with blackberry if vodacom advertises an inferior product they have to be willing to replace that product after so many problems.

20

For some time now I have been experiencing poor signal quality at my home in Nelspruit. I have logged a complaint through the Vodacom Customer care centre and have received a reference number. They promised me that a technician would come and measure the signal quality in order to establish what the problem is. when nothing happened after a week I phoned again and was promised that somebody would contact me. Three days later I received a sms which said that I should contact a certain technician who would assist me. I phoned the person who was very adgitated because he said that he had received numerous calls from vodacom customers who were directed to him by the call centre even though he was not even the right person person for the problem - he was only a contractor. He redirected me to somebody else who does not answer his phone.

I have three different contracts with vodacom and can not use one of my devices properly due to the signal quality. I am paying a lot of money for nothing and I am fedup with the situation. If the problem can not be resolved swiftly I would like to cancel my contracts under the CPA.

20

Vodacom deleted my number that I have been using for the past five years with no absolute reason. My fone just went dead dated 30/01/2012. I foned their useless call centre dated 31/01/2012 to find out what might be the problem. I was told that my number has been accidentally deleted of the network and they will investigate what exactly happend and inform me the next day. A day passed with no call from Vodacom. I then decided to fone the useless call centre again on the third of February 2012 to find out what the problem is as I have waited long and I am expecting very important calls.

I was told my number will be reactivated within 24 hours and I agreed. To my suprise on the 4th February 2012 Vodacom gave away my number to someone else and when I phoned to inform them, they just told me there is nothing they can do as they have already given my number to someone else. This is one terrible experience I will never forget. It is the same as they have taken my life and given it to someone else. One can just imagine that I now have to start afresh from banks etc simply because Vodacom decided to delete me from their network. I mean an error is on their side, I did absolutely nothing wrong and now I have to suffer the consequences.

20

I have bought a 3g in 2011/2012. Where you get the free data bundles every month for the following 12 months. The Rica was done at the Vodacom shop in Key west, Krugersdort. I have not used the 3g for a while due to prblems with my computer, in December 2012 I purhased a bundle of R99-00 and the 3 G did not want to connect.

I went back to Key west to advise them and was then advised that my number was given to someone else as did not use it. What the hell is this? Why do we then RICA if you are giving my number to someone else? and who is going to refund my money back as no one advised that the number would be taken away when I bought this.

20

Good day, I've upgraded last year at the Vodashop Melville to a Huawei Ascend touch screen. I had the phone two months and the screen cracked, I took it back the guy told me it is to new to repair. I left with the phone, I went back this year now suddenly they say it is physical damage and is not part of the warranty, why was this not ecplained when I got the phone in the first place? If I knew that the screen is not part of the warranty I would have never upgraded to the touch screen. I spoke to the shop last week Thursday after they said they will phone me (a month after phone was given in), the guy told me he cant help me it will cost over R3000 to replace the phone, when I asked him why it was not explained he said he doesnt know will tel the person who helped me last year phone me Friday. It is almost a week later and up to now no phone call. I need the phone to be replaced or something please.

40

My mother who has Alzheimers was sold 2 seperate contracts over the phone. She has no work, no income and are at the stage where she needs 24hours care. She is totally dependant on me (daughter) for medicine and care. I'm trying to let everyone know what is going on. Vodacom want her to pay R3056,07 to cancel her contracts. She can not pay this. The numbers that I got are 0796926416 and 0722581203. Can you please help me to cancel the contracts

40

In December 2012 we took our blackberry in for repairs after waiting two weeks we received our phone and was very happily told that we instead of only repairing our phone received a refurbished phone. On Saturday 30 March 2013 the phone displayed an error message PHONE MM6 which we later discovered meant the phone is black listed, i am certain you can deduce our extreme frustration. By providing us with a refurbished on your own accord it resulted in us being inconvenienced with having to deal with the incompetent and unpleasant staff at Vodacom Menlyn Pretoria. We are still awaiting assistance.

40

Gentleman/ Madam,
The A rod issue is a living breathing thing. As sport fans we all are all sick of listening to all the noise.
I have a suggestion, how about asking your announcers to talk baseball during the game and let all of us try to enjoy the game without all of the garbage.
Do the pregame and discuss all issues, during the game try to color the game with baseball
Michael Segretto

40

I did an upgrade from a cell-phone to migration to top-up date where I was promised to get a laptop and a moderm. I took almost a month to receive my laptop after making several follow-ups because no one from vodacom was prepared to update me as to what was happenind. At last I received my laptop without a modern. The same day I received the laptop I noticed that the parcel was opened and quickly checked and found aout that the modern was not there whereas the box where it was supposed to be was empty.

I Imeediately called Sbusiso Dubazane who was the one who phoned me about the upgrade and informed him about the situation. He promised to call me back and same day teh courrier came an collected the plastic in which the moderm was supposed to be. Since then I received no feed back . Today on 18/03/2013 I phoned Sbusiso again and he gave me a number to call (011 766 1201) and when I phoned I was told that they will tell Sbusiso to call me.

I have never seen a service of this nature in my life where I have to run around for services that should have been offered to me because I pay for them. This guys are sending me from pole to pillar. If they were of concern they should have already solved this problem and updated me with what is happening. I'm still waiting for the modern. I want this guys to cancell the contract because they dont care and I have paid the first premium even though I didnt have the laptop and the modern, they continue to depit the premium. This month again they are going to depit my account whereas I dont even have the modern and havent used it since the upgrade. I want the contract to be concelled and I will return the laptop because there is no value for money. I dont even think that in future I will ever have dealings with vodacom.

This guys are unprofessional because I m the one who must always follow up and they dont even vare to phone and update me. Please advice as to how to go about cancelling the contract as I'm withn my rights to concern the contrate becuase I have been given a row deal here and Im prepared to take this matter foward as I believe I have been wronged here.

20

I would like to complain about how bad it feels to be a customer of Vodacom. I have 2 contract with them and since the last contract of almost 4 years I've only had problems. The first problem is they can't seem to change my contract properly from my fathers details to mine. So the contract I've been using is in my name,but with a 3rd parties ID. Which i later relised is a man living in Springs. This said, the 2nd contract we have is in my name but my fathers ID number. And for as long as 2 years I.

Have moved 2 times and my invoice still shows my old adres. So in total we have 3 complaints. And then just to top it off, this other 3rd party has a data contract also by Vodacom but we have to pay for it. But wait....the last time we didn't they cut off our oother 2 contract which is paid in full....so because Vodacom can't fix what they did wrong....we have to pay some one else's bill....and of all the orders we gave them....which one did they do.....they switched the debit order correctly just to get their money....so it doesn't matter if we are not satisfied....as long as they get dubbeld what they should....its ok?????

20

I have been trying to cancel my upgrade and everytime they give me a number 0821950 and 0821959 and there is no way the help you must stay on the line and wait and wait I waited 28min on my phone everytime and when you get hold of them they CUT of the line what must I do if I go into vodacom shop they tell me I must cancel it myself and then I can upgrade in shop. Why do they let me upgrade over the internet and waited for 2weeks now! What must I do I can't wait forever!

40

I visited Vodashop Ghandi Square on the 28th of October to apply for an advertised promotion of the Samsung Galaxy Tablet p1000. My details were taken and forms completed, a credit check was done and i was advised that my application was approved and i should be receiving my phone in 3 days time. A week passed and i had not heard anything regarding my phone, upon following up i was advised that due to the ongoing Truck strike, my phone would be delayed. I continued checking weekly and on all occasions the truck strike was cited as a reason for the delay of my phone. I have today again followed up and i am being advised that the promotion was discontinued and i will no longer be getting my phone. I would like to understand how a promotion is widely advertised and sold to people only for it to be discontinued without proper advice to those clients it was snet to and without offering an alternative.

20

On Tuesday the 12th Dec I purchased a miro sim from Vodacom Customer Care at Greenacres. After about 1 hour i was told its sorted and i shud wait a couple hours for my sim to be activated. This occurred at about 16h00. At about 10pm I tried my fone & found that it wsnt working, called 111 & was told it is pending and that it can take up to 24hrs. So i waited all of 13th still with no activation. Today the 14th, 36 hours later i called 111 agen.

The lady told me that the system shows its closed so the sim shud work, i shud remove it from my iphone &reinserted it. I did this and it didnt work. I called back. the nex lady told me that i shud call activations at 0821945. I called activations and the nex lady took my sim details and while waitin 4 a couple of minutes i got cut off! So i called back, nex lady told me they dnt deal with it i shud contact the centre i bought the sim from!!!!At this stage i lost my cool..this lady put me on hold while she supposedly contacted the centre in PE.

Unsurprisingly i got cut off again! I have in total wasted 2 hrs of my life with vodacom & have received increased blood pressure, lost a R20 for the sim as it seems this thing will neva b activated!!

40

I would like to complain about Vodacoms Blackberry Data service Coverage. I purchased the month to month Data bundle and its valid for the a full 30 days, however (and heres the catch)...I am unable to use the data bundles if I do not have Data service coverage in my area. I phoned customer care 5 / 6 times over the past 4 days and I get the same story, " try checking your blackberry registration" , "Wait a few hours", "Wait 24 Hours", "Wait an entire weekend" and the latest one "reset your date and time"...Tried every option available...My data coverage worked just fine until 4 days ago...

In other words I pay for a service I cannot access...What a ripoff!!!

40

I am very dissatisfied with the Samsung S3 mini that I purchased from Vodacome Liberty Mall. I have sent the unit for fixing for the fifth time. Every time i send the unit for fixing I do not have a phone for over one week as i have to travel 1 hour to take the unit and then make another trip to fetch it. I am currently without the phone because i had to send it again for fixing for the same problem. I am very unhappy with The phone. It will be appreciated if i could get another unit as i am tired of fixing the same unit every time.

40

On the 22nd of October 2014 a lady called me from Mondo Mobile offering me a flexi 100 package. I had just recently did a transfer of ownership to get the Vodacom contract in my name as it was on my fathers name. I was under the impression it was a package for my current number Vodacom delivered a new sim card to me on the 28th October that had been RICA and I thought this was normal because my address was different on transfer of ownership so thought this was normal practice. I later discovered the sim card had a cell number which I did not want, Why would would I want another cell number? I went to the Vodashop in fourways mall where I did the transfer of ownership and I explained to a young white lady about what had happened and she looked on her system and said oh Vodacom have made a mistake and cancelled this contract and cut my sim card up in front of me. I said are you sure she said yes.

Now since December I am getting billed for this number but I am not even using it! Instead of been billed R89.00 its now R339.00!! The amount of hours I have spent on the phone with customer care in Dec and January 2015 has proven futile and then I get told oh you should of cancelled it within 14 days of activation. Thanks nobody told me about this!! I feel I have been misled and robbed and now if I want to cancel my contract I have to pay 75% of the remaining months which ends in July 2016! This is BS! Finally my complaint got escalated to rewards or something but as of today nothing has been done about it. I was in contact with Jonathan Subban and Bianca Qwabe from Mondo Mobile who were very apologetic and helpful and assured me this contract will be cancelled and I will be refunded for the amounts that have been debited off my account.

On Monday 2nd February 2015 surprise surprise Vodacom charged me for the number again! When I try contact Jonathan or Bianca now they ignore me. I am so angry and so disappointed with Vodacom. They do not care at all about customers or services but are more than happy to suck you for every penny you have. They don't care if they lose you as a client because they can make their money off other new clients! All I want is for this issue to be resolved but nobody ever gets back to me with a solution then I must spend loads of time fighting on the phone. Please help me sort out this issue because it is causing me sleepless nights.

40

Requested an early upgrade had to follow up myself to be told that the phone was discontinued. Tried again and ordered a Blackberry Z3 was told there was no stock and was put on a back order. Today a month before my contract expires I have no whatsapp. sms or internet services however I paid my monthly subscription and am still on my old contract topup 99. Call centre informs me that this happened due to upgrade requested after the 25th of the month and I need to pay R57 for BBM connection this for Vodacoms error!!!!!! I want to cancel my contract as I am sure I can get better service at MTN or Cell C for that matter. I have been holding on for Vodacom for more than an hour and my call has been dropped twice.

20

I took my iPhone to the Hillcrest Vodacom branch, where I purchased it, for repairs (the screen was blank) on 16 Dec 2014 ( please note I only purchased the phone in November 2014). It was returned un-epaired on the 24th, apparently Find my iPhone was installed and they could not repair it. I deleted this app and sent it back. On the 30th it was again returned with the same comment. I assured the management (Lushen) that the app was removed, bought BB data for my spare phone for the month and sent it off again. Early January the same scenario! This time I gave management all my Apple ID info so he could check for himself that the app was deactivated and that no devices were linked, he did and we sent it off again! I then had to change all my Apple ID info.

A week later we went through the whole scenario again, phone back with same comment and we have the same argument. Management assures me that the phone will be at the store repaired by Friday 30th. I phone the store that morning to be told it would be sent in by late afternoon by Monday at the latest, all repairs are done. Today I went to the store, no management present, my phone is there, unrepaired, same story. I am now ready to explode! My BB data has subsequently run its month's course and I am without whatsapp or Internet etc access. What is Vodacom going to do to make up for this inexcusable inconvenience!?

40

I have a contract phone with Altech Autopage with Vodacom line.On the 2nd December 2014 Vodacom blacklisted my phone (Blackberry Z3 - cell no 0607902159) without my consent for reasons known to them. Since then i have been sent from pillar to post by both Altech and Vodacom both failing resolve the problem. On the 19th December 2014 i even went to Vodacom centre in Welkom submited an affidavit and filling a form to unblacklist my phone.I was promised the matter would be corrected within 72 hours and to date the phone is still blacklisted.I have continued to engage both Altech and Vodacom but to date the phone is still blacklisted.I am very angry and upset as i have to pay for a phone that is not functioning.I am now considering to approach a TV program SPEAKOUT and National Consumer Commision.

20

I can not understand - this is not the first time that I complain about my account. I never used to have a problem with Vodacom but now - I do not use internet on my cell phone because I have my internet at home. I am not the browsing type of person. According to the last statement I used internet everyday and I know that I did not do it! Furthermore according to my statement I made a call (to my daughter) and spoke for 1hr and 59sec. in my entire life I have never spoken so long on a phone, not even a telkom phone. This is ridiculous!!!!
I tried to speak to a person at Vodacom just now but apart from the noise that you could hardly hear what they say she was all but helpful. I have been a customer of Vodacom since 2001 but if this is the way that things change I can't wait till July that I can close my three contracts!

40

I never in my life after 12 years as a customer at Vodacom, receive such poor service as i am currently experience now. I reported my phone as Stolen on Sunday 30 March 2014. Open a case at SAPS and on Monday i went to my insurance. On Tuesday 1 April 2014 I went to VOdacom Middelburg for a sim swap. After an hour of sitting in the store, they inform me that it is not done. I went back on the 2nd April 2014 at last in half an hour they informed me that the sim swap is done. After 4 hours i must put in my new sim. After 5 hours i phoned customer care, they told me that the sim swap was cancelled i informed them that was on Tuesday when the saleslady done the sim swap wrong. Customer Care (don’t really care) inform me that it take 24 hours. After 24 hours still did not work. I phone again to find a lady informing me my account were never open, she open it and within 3 hours it will work. After 4 hours i still could not use my sim. I phone again the Customer Care and they informed me that the account were never opened. She going to open it now and after 6 hours it will be fine. What is going on what is going to be the next excuse.

I am not very happy.

60

I have received the worst service from Vodashop Craighall Park- when trying to open my contract and again now when trying to resolve an account query. Rea the ‘second in charge’ is very rude and so unhelpful that its almost laughable. Further to this, the call limit i had requested and signed for when I opened the contract has after 7 months suddenly “disappeared” from Vodacoms records, and now I have been charged ridiculous amounts of money for two months because suddenly my limit has ‘lifted itself’. Vodacoms customer service has always been shocking, but this is now ridiculous. Time to switch networks.

40

I’m a blackberry user who was originally on the MTN network but recently (as in yesterday) moved to Vodacom thinking its the best network. But halfway through the day I see a decrease in the network speed but then I found out its because of the throttling!…. Now I’m stuck with a slow speed for whole frickin month because I have apparently exceeded the 100MB limit. This is really annoying considering they didn’t mention it! I’m really considering changing back to MTN as this isn’t really helping I can’t use a phone with a cap over my internet usage. This really pisses me off as unlimited browsing means no flipping CAP!!! 3G my ass

60

Good day

for the last couple of weeks, I have been experiencing bad network problems. After mentioning this to several friends, I find out that everyone is having the same problem. Phone calls are not going through and directed straight to voicemail. Not receiving voicemails in real time. Not receiving SmS’s in real time. Not receiving MMS’s in real time.

Sometimes my messages only reach another person a day later. I could be sitting next to someone and phone them, and it would go straight to voicemail. I, myself, have been receiving complaints from other users trying to get ahold of me, that I am just not answering them, meanwhile my phone, which is placed on my desk at work does not even ring, but indicates after a call, a missed call came through.

The matter is becoming quite frustrating and I hope it will be resolved soon.

Best regards

40

I went to vodacom Richards bay branch to apply for an upgrade the lady who was helping me her name is Zakithi, she had no time to explain things to me and her service was not up to standard she ended giving me the package which I was not happy about then I decided to call Vodacom helpline who were able 2 explain the type of the package that I was upgraded to then I decided to cancel the upgrade. I personally went to Vodacom shop and spoke to Zakithi asked her to cancell the updrage but only to find out she did not cancel cose on the 20th amount of R629 was debted from my account then I went there again to find out what happened and only to find out that the upgrade was not canceled and when I speak to Zakithi she was very rude with me and blamed everything to her manager, I asked her to cancel upgrade again and reverse back the money which was not suppose to be taken but till now nothing has been done about it.

20

I am so upset with the fact that my account went into errors, and I did mot know about it. I only found out about it when i pulled a 3 months bank statement in order to buy a house, if it was not for the bank i would not have known that my account was in errors. When i was informed that my account as not been paid for 3 months i was shocked. I spoke to someone in the accounts department and they said that they sent an sms on my contract card. But i did not get that sms because that sim card has been off for 2 years, and what shocks me is that you did not pick up that sim has not been used, i am still trying to figure that out as a service provider you did not notice that sim as not been used.

When i asked her why they did not send me n email or post me a letter to state that my account is in errors, she said that they only send letters when they are going to hand me over to lawyers. I still do not understand how they can send a letters to hand me over to the lawyers, but not to say my account went into errors. My accounts was always up to date and my contract for my laptop ends in April 2014, now because of this i cannot get an approvale from a bank to buy a house. The lady then told me that my account has been removed from every month debting and i will have to pay cash, i had no problem about that. but yesterday they tried to debt the amount out again, i do not understand why.

This was all a misunderstanding or no communication and when i told then that they said it was not. This has never happend to me were my account went in errors and i had an excellent credit record and this small miss communication left me as a bad payer. If no one coucould help me with this minner problem then i do not think i will recomend you as a service provider and will not buy anything from vodacom again.

60

I am lodging two complaints against Vodacom. I have sent my note book for repairs the date mentioned below. Until today I did not receive feedback my note book or any update regarding the repairs. I went to store several times. They told me they are still waiting for my note book.

Second complain. I have sent my phone for repairs Blackberry 9320(Job number 9507821). Only one button was not working properly, the repair company demand R1800 which is above the price of the brand new phone. Both phone and note are on contact, Vodacom is deducting monthly premium without fail but I’m using their products.

 

40

I contacted Vodacom on 20 Jan 14 to confirm when my contract expires and will revert to standard rates. I was told end February and that higher rates will only be charged from March and that I will still get the discounted rate in February. This did not happen and when I received my bill for February the higher rates were charged. However I spoke to 2 different departments on the 20th who both confirmed that the higher rates will be charged only in March. I have a reference nr as all their calls are recorded. I spoke to a Nonhlahla at 12:22 on the 20th and to Khanyi with ref 323381972. I phoned them in February lodging my complaint and spoke to Asanda. When no one got back to me I phoned again and spoke to Tshego, who promised to get back to me. This did not happen.

I then spoke to a Team Leader called Clarish Gardiner from Cape Town, who lodged my complaint and told me it will take 6 working days to investigate ref nr 330771323. When 6 days passed without a call I followed up again. I spoke to another team leader Kersha Wagenaar, whoc promised to phone me the same day. This did not happen. I phoned 2 days later and spoke to Team Leader Pologo Hailoe from Joburg who promised that someone will phone me same day. This did not happen. I phoned the next day and spoke to Team leader Bulelane Skhikhi who promised to get back to me same day. Guess what it didn’t happen. I phoned the next day and asked agent Wayne Williams to get Manager Mandy Nthule to phone me back. This did not happen. Really?

It seams Vodacom is in the business of cahsing customers away. They grew so big that customer service is non exitent. I really hope someone reads this that can resolve the problem or at least get back to me.

 

60

Vodacom phoned me in connection with a contract whereby I get 135 airtime and only pay R115. I told the lady that I’ve got a bank account but the debit orders cannot go off from my account. I told her that I can pay the money in cash every month. But she proceeded with the application, then they tried to debit my account and the debit order did not go off. they’ve blocked my simcard and I was honest by telling them, that the debit orders cannot be deducted from my account.

I don’t know how many times I phoned in connection with this and they keep on telling me that I must pay R100 because of the debit order that was declined. They are so rude everytime when I try to explain to them they drop the phone in my ears and I feel I’m the customer and should be treated with respect. My numbers that’s blocked 072 3748 489. My ID No. 560214 0157 08 0. Kindly investigate this matter and treat as a matter of urgency.

60

When i lost my job i notified vodacom and they understood, so far i owe R160 (which i am gonna pay today). Vodacom locked my number (it says sim registration failed). I want my number back since i have been using it in 2010, they must tell me who is going to pay the remaining contract money? I have been using that number before they offered me contract

60

I’ve joined the Vodacom network about a month ago, from the point of inserting the new sim card into my phone, I haven’t had a single good day with the service provider. Would you believe that I get +/- 5 to 7 seconds of network coverage per minute, its a pitty I cannot attach images to this complaint to emphasize the poor coverage. I’ve called the call centre and they advised me there’s something wrong with my handset because everything is clear on their side. Its possible yes but my BB 9790 is still new. So I’ve inserted a colleague’s M_N sim into my handset and voila it works with no hassle, endlessly. I’m starting to believe I’ve made a huge mistake joing Vodacom because my plea to have decent covearge withthem is wishful thinking.

40

my complaint is the network in general I can’t use 3G then it goes to sos or a small 3g icon appears and I can’t get any emails or bbm msgs nothing its been like this 4 days now I’ve purchased my R59 bb internet service I’m busy on a free site the next minute I know it tells me I’m out of funds a whole R33 something and it keeps saying I have insufficient funds now you tell me what’s the use I pay my R59 for 30 days then I don’t even get all my days I’m disgusted in this pathetic service this is daylight robbery I’ve been with vodacom 4 more than 10 years but as soon as the shops open I’m changing networks because all you are going to say is sorry but sorry doesn’t give me my days back or my airtime and your network is damn slow it takes 4 ever to download a small 1000kb file really myself and my family and close friends are done with you guys because this is fucking ridiculous

40

This is the second time in a year that I am complaining about the poorest signal. They have send people out but we are now back even worst than before. We are a school in Mposa, KZN and we have 740 kids and about 100 staff which more than half is with Vodacom. Our parents is also not happy with the signal and many staff and kids at the end of contract are now moving over to Cell C as their signal is the best out here. Now I have been with Vodacom for more that 13 years if not longer but are looking seriously at other companies or to stop my calls from this number and switch over as that will be far better than to struggle as much as we do! I do pay R100o rand and more every month but is no longer available to waste money on you.

60

Bought a Vodacom Blackberry 8520 at game, within a year it started giving us problems so we took it back back to game , got a call back after a month to tell us that we need to pay R920.00 for the phone to be fixed as the screen was damaged “apparently Vodacom told game we need to pay that R920, for the phone to be fixed” what’s the whole purpose of the phone being under warranty ? This is daylight robbery so very disappointed.

40

I have been a customer of vodacom since 2000 and had spend over R100 000 on contract and airtime purchase over this past 13years, last night I transfered R300 to my internet modem sim card no 0727049260. I went to vodacom shop in jeffreysbay after I could access the sim card, I was advised that the sim card has been scrap from network and I must get a new sim card but the R300 is just my lost. I want the R300 back as this unacceptable since vodacom can trace this money. R300 is a lot and its not R30 I feel after spending so much money over these years its just fair to refund my R300. If this is the service I get after been a loyal client for the past 13years I’m seriously considering taking my business to other network company. I am looking foward for your response. Thanks Furious!!!

60

To whom it may concern: One more week then it will be 2 moths that I have been waiting for a phone. I have used my points to obtain 2 phones from VODACOM. The shop has told me firstly it would only be a week. Excuse upon excuse and almost two months later and I still have not received anything nor have I been updated or called.

Time upon time I have to call the shop. I am not VODACOM nor the service provider, I am the customer. I feel that this is completely unacceptable. Please advise way forward.

60

My Samsung tablet is 3 months old, it shut down, Vodacom Shelly Beach sent it to Durban for repairs, it took 2 weeks, the PCB was replaced, when I collected it the tablet would not accept any sim card, the servicefrom Vodacom Shelly beach was very o what ever attitude, the tablet was sent back, now it has been another week, Vodacom will not replace it and can not tell me why the tablet is not opperational and said it has been sent to JHB samsung, as it is still under warrenty, and My business. Depends on it I feel it should be replaced….every time I go into that. Shop you wait for an hour and every staff member refers you to another one, the assistant manageres has a sorry could care attitude and take it up with samsung.

 

20

Upgraded into a data line in August and took a 1gig top up contract. I have been advised that this was not the case as a normal data contract instead was activated. I have been liaising with Faiek from data and Alida from legal. I also have a second line with Vodacom with has been deactivated because of the dispute with data line. I sent questions in December to both Faiek and Alida as instructed by my legal advisor, I have not had the courtesy of their response.

It seems Vodacom is bullying their customers into accepting mistakes made by their staff or those of their business partners. I need my line (fully paid up and has never been in arreasr) re-instated and the data line complaint resolved to my satisfaction, I am the customer who is paying after all. Judging by the similar complaints on the internet from Vodacom, maybe I need to escalate this to the public protector’s office and consumer office. I will appreciate any kind of response, in writing as I am done talking to rude and obnoxious staff from your call centres.

20

my phone was booked off to vodacom still under warrantee. blackberry told me its a common issue with the 9900. Vodacom cw checks for water damage and tells me no its common issue and have to send it off to their advance repair centre. So they call me to tell me there’s water damage which is their excuse for basically everything and tell me its going to be R6000 to fix the phone! A price of a brand new 9900 so I escalate the matter to manger. The guy name EDWARD spoke over me countless times and at one point sounded like he shouted at me his voice got louder and ask him if I could get a recording he just said no. So at this point I decided I had enough of vodacom I will be going to a telecommunication ombudsman to report this as I’m going to the bank to stop all debits from vodacom and will honestly use that R6000 to take them to court than fixing my phone. I work in customer service for iinet and no matter how hard it gets I have to take the call with smile and deliver the absolute best service. To make matters worse my phone before this one was handed in 3 times and told me that can not fix. If the phone don’t get fix or replace in the next few days I will take this further.

60

it has been 3 months now that i have not been able to use my cellphone due to vodacom staff not following up on their work and having a no care attitude.my number that is 072 2936177 has been removed from the network due to not being able to pay for it as me and my wife had moved over to new jobs.i missed one months payment and arrangements have been made and we were assured by the call centre that all will be fine and that we dont have to worry about it as long as we made arrangements.if only i knew that it was not true then i could have made other arrangements.everything is paid up full now and we followed all procedures to get my number back up and working.nothing is being done about it we had to send a fax 3 times already and still they cant confirm if they got it even right after the fax have been sent.now im assuming that it is not a normal fax but surely one that works on a data base or a system.it feels like we are trying to do their job for them and if they dont care at all about anything why call it customer care in the 1st place.how can we fix this?….im sure their is atleast one person that will be able to help.

60

I’m on contract and always browsed and downloaded for free for the last year. Just recently I received the account that said I owe R500 for data and email charges. I called customer care to find out how this charge of R500 came about, and was told that I mustve used a charged site. How am I suppose to know which sites are charged sites?

I read that I could even be charged for a certain type of application when I download from blackberry app world. I’m afraid to upgrade my applications or download new applications cause I’m not sure what will charge me. I don’t even use my internet browser anymore because I’m not sure which sites will charge me.

Where can I get a list of all the charged sites and why couldn’t you let customers know that you started charging for downloads. I got a blackberry for the main purpose of using the internet and downloads. Really not happy with vodacom and the lengths to which they go to rip their customers off to make money.

Can’t wait for my contract to end so I can leave vodacom with all your other blackberry users!

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