Vodacom Complaints Continued... (Page 4)451+ reviews added so far. Upset? Call Vodacom corporate: +27-8211
In July 2014, I cancelled my Vodacom contract over the phone and I was advised that the last debit will be at the end of August as cancellation are given a one month period. To this day, they are still charging me for this "cancelled contract. I have called them countless time and each time they confirm that the contract has indeed been cancelled, but they are not sure why I am still being billed. Solution? Nothing. This is pathetic. Unfortunately I have another contract with them so I cannot cancel the debit order because they will be on my back for payments. I have run out of patience with Vodacom. Their service is very bad. The call centre agent are clueless. I do not know if anybody has been through this. If anybody has any other suggestions, I will be grateful
My phone came from Tygervalley repairs after 3weeks but it showed no service. I took my phone back in for repairs on 13 March 2015 at Century city repairs.They told me they can't fix it they had to send it back to Tygervalley Repairs.On 17March I phoned Tygervalley Repairs to ask them if they received the phone.They told me no they did not.I then phoned century city to ask them & they told me Tygervalley received it on the 17March.I gave them time to sort it out because they were playing the blame game.I then phoned Tygervalley Repairs again on the 20march because I was pissed because nobody knew where is the phone.They told me they did not receive anything I phoned Lynn the Manager at Century city Repairs & she told me she don't know where is the phone & will follow up.I had to phone all over even to JHB repairs & they told me Jade who works at Tygervalley Vodashop received the phone on 17March.
I then phoned Tygervalley Vodashop & spoke to Jade & he told me that the phone was at the store but he told the courier driver it was delivered at the wrong store.Jade then left the phone at the back and didn't even phone century city to ask them where was the phone suppose to be delivered.I phoned Lynn numerous times and she was just nonchalant & she had an attitude.She gets paid for doing nothing I had to waste my airtime to find out where is the phone & I told her I will expose her because she was not doing her work & the guy who helped us in the first place send the phone to the wrong place.I'm very disappointed in Vodacom because I'm paying R700 each month for my phone & it's been a month now without my phone so I pay the phone but can't even use it because your technicians don't know what they doing. VODACOM SUCKS!!!
I took out a new cellphone contact at Brookside Mall Pietermaritzburg. The person assisting with the contract was Sli Potgieter..I informed her I was going away on a cruise and and the fone would be opened only when I got back as to the reference of the 7 day return of a defective fone. Being the person who sold the fone Sli failed to inform me that the fone required a micro sim and my current sim was that of a normal one. The day I got back after the cruise I opened the new handset and it required a micro sim. I went into Vodacom purchased a new sim and switched on the new fone.. 4days later the fone froze and I took it back I was informed by Sli that it would require a upgrade in terms of software.... 7 days by and no sign of the fone and I am bound by a contract but Vodacom can care less...I have foned Sli several times and she is evasive and has still not sorted out the problem...Any one with the CPA knowledge please advise me
I am a customer with account number K0113653-8. Vodacom activated two month to month contracts on my account without my knowledge - a midnight owl contract and a 500mb contract. I noticed one, the 500mb one and told them to cancel it. The customer lady said she will cancel it effective 31 March because I had used some of the data on the m2m contract. Funny because my montly data which comes with my package is still there. The total data used in the month is only a fraction of the data coming with monthly L package data. Short version of my query is I want the two month to month contracts cancelled from inception. I cannot pay for their mistake which really is not a first.
You can never get hold of the people in the legal department. They hide behind the call centre ladies and closed doors. Please can someone from the legal department do their job and call my lawyers on 012 663 5625 and speak to Liesl. We have left so many messages and sent a number of emails. We need a matter resolved today. A little attention to customer service would go a long way.
I am a former Nashua account holder. My account was transferred to Vodacom in January 2015. I also upgraded in January. I filled out all the forms and on the application form I indicated the following choices:
1) E BILLING
2) DEBIT ORDER
In February 2015, a lady from Vodacom phoned me asking me to confirm the DEBIT ORDER. My answer was I indicated that on my application form and that I would appreciate if that could be done in that way. The lady confirmed that she indicated that on my account. Yesterday evening I noticed that I did not have internet services. This morning I contacted your Client Service and was told that my account was suspended. Up to now I have not received ANY ACCOUNT or NOTIFICATION of what is happening. If this is the way that Vodacom treats their clients, I will have to rethink my connection with you by joining up with another cell phone service provider. Further more, I will be seeking help from the Consumer Council if this problem is not solved.
I am visiting the outlet where this contract was taken out to make sure whether they have indicated my requests. If not, I will be taking further steps. Just because Vodacom is the leading service provider, it does not mean they can treat their customers in any way they like. Looking forward to your response.
October/November 2014, i was contacted by a sales consultant from Vodacom offering me a wonderful package deal, the sales person was so convincing and said that this would be great deal for me as my bills were so high, little did i know!!, my stupidity i agreed to take the deal. The reason for the new deal was because my cell phone bill was a bit high for two or three months, but was still paid via debit order. On the 22nd of December 2014 my bill was R3646.99 and there was insuficient funds, In january 2015 i received a bill of R8660.11 (inclusive of the arrears)and the new contact sold to me, when hardly even using the phone.
An amount of R4913.12 was again returned in January 2015. At this point my bill with the arrears was R8760.11, my line was then switched off. I contacted the call centre and they tried to explain why my bill was so high, I agreed to make payments to get the account up to date, I made a payment of R2000.00 on the 23/01/15 and R1000.00 on the 30/01/15 at this point my account was standing at R5860.11.I have three lines of which two i only pay bill of R359.00 and R349.00 a month as i do not use these lines. My bill as at the 03/02 was R8405.19 this was the new contract R1837.08 and the two other lines, i then paid R1500.00 on the 12/02/15 and R2000.00 on the 27/02 and R1000.00 on the 04/03/15. At this point my bill together with the arrears would have been R3905.19. On the 01/03 I received an sms that I owed R4360.11, on the 04/03 i received an SMS that i owe R5005.19.
On contacting the call centre which is a waiste of time i was told i must pay the arrears or else. I spoke to them today again and said i would pay R1000.00 and they could debit the full amoun on the 20th, they did not agree to this and i was told that they would not switch my line back on. I have had this contract since 1997. If i had stayed on my previous contract and not been suckered into a crappy marketing strategy of Vodacom i would not be in this predicament. As a loyal customer of Vodacom i find their service absolutely disgusting. I will not be paying the full amount on the 20th I will be paying this off and cancelling my contracts with this so called world quality company and will be taking my business to a reputably cell phone company.
I have purchased a HUAWEI TABLET in December and unfortunately I inserted the sim incorrectly but I took it to VODACOM Menlyn whereby it was taken out and they told me that everything is fine and also did a swim swap but still its giving me problems now they are telling me that they cant fix it I have to pay R2019 for repairs, my job number is 10614380, this device is still under warranty and on contract, how can menlyn say one thing and then eastgate are telling me to pay because if it was damaged they should have detected it first time I send it for removal of the sim card, I had to buy a new sim card. So now they are telling me I will be getting a phone that is not working this is really ridiculous.
Ref: 00 RU - UCSM / S3-8UB94-42CN / Your reference number is: 0038~8GKQ, 0030~04R4. It saddens me at the service received from your company. During Jan 2015 I contacted your offices to cancel a contract that will be due for upgrade in May 2015. whilst requesting the information your agent assisted me to upgrade my flexi time contract to a sony experia Z3 of whom confirmed the handset will be delivered to me on the 16th Jan 2015.
On the 29th Jan 2015 the handset was received almost a week later from the initial date provided to me. Upon opening my device i found that the sim card was a micro sim and not a nano sim. I then contacted the call centre on the 30th Jan 2015 and the agent advised a request was submitted and i will received the sim in the next 3 working days, the following week i called again requesting the sim and once again was advised in 3 working days the sim will be delivered i was frustrated with the service provided and had words with your agent for poor service received, I requested to speak to a manager and was advised the manager will call me back in 10 minutes of which to date i have still not received response.
I then emailed your customer care centre and after 2days received a call from Arlene Fredericks who sent me a prompt email regarding our conversation that i was to visit a vodacom outlet and buy a nano sim which they will reimburse me when i forward the proof of purchase, on the 16th Feb 2015 I forward Arlene the proof to have my money refunded, and a follow up email on the 19th Feb 2015 and again last night the 23 Feb 2015, of which today i have still not received a response.
I am disgusted at the service received from your company after been a client of yours for many years. Initially I thought of going directly to Hello Peter and / or the Ombudsman, but decided to log my complaint with your offices first, should I not receive a response by COB today. I will definitely take this matter further. Your urgent assistance in this matter will be appreciated. I request and demand that your offices reimburse me for payment of the sim and compensate me for the inconvenience caused.
On 21 November i purchased a magnetic charging dock from vodacom store Eastgate. the Dock was used twice and the magnet came off. I took this back to vodacom and have been told on 4 occasions that they do not have stock as they waiting of the supplier and i must come back. In the interim the loose magnet has been lost and now vodacom is holding me accountable for this and not willing to refund me on the purchase. I have recieved nothing but terrible service from Vodacom and am utterly disgusted by their attitude. I will not do any further business with vodacom and will urge everyone i know to stay away from these lousy *******. I could have instead donated My R509.00 to a charitable organisation instead of Vodacom.
I wrote a complaint on Hissing Kitty but did not activate it since I wanted to give Vodacom a chance to respond. However, my complaint appeared on this Website anyway. Much to my happiness, Vodacom Customer Service called me today in response to my emailed complaint direct to them, got the details, have notified the relevant department, have emailed me a reference and direct contact point, they were courteous, empathetic, apologetic, and professional. However, I will give them a 5th Star once the problem is actually resolved.
On the 16th February I went into Vodacom in The Village Mall at Hartbeespoort. I asked the young man representing Vodacom to show me how to check how much I had left on my DataBundles on my iPad. He replied you can't check that info on iPads. To which I replied of course you can, so he figured it out and I saved the link on my homepage. Since I needed to top up my DataBundles, he said I can't do so unless I know the phone number of the Sim Card in my iPad. To which I replied: Surely it's on the link we just pulled up on my iPad???
He topped up the DataBundle, and then I gave him my two other numbers to top up Airtime/Minutes, since when one can't get signal on one phone, the older phone has better signal. I commented that I did not hear both my phones receive airtime, but was rushing. This morning I ran out of minutes on one phone, which was impossible. So I called the Vodacom Shop and they said they were off line and couldn't do anything, but would call me back. The lady who took my call was professional and sympathetic when she called back to say the young man had given me DATA BUNDLES ON BOTH MY PHONES, on top of the Data Bundles for my iPad Sim Card. Really???
NOW PLEASE, help me out here. Why would anyone top up bundles on an iPad and two phones???? I have done this same configuration of top ups in Vodacom Stores in various malls including Cape Town, and NEVER has this happened. The lady obviously asked the young man to call me, who proceeded to tell me I'd asked for Data Bundles for iPad and both phones, which was nonsense!! There was a customer next to me whose details would be in the system after mine, and I have no doubt he would verify the fact that a blunder was made by the young man.
... instead of apologizing he was rude and defensive so I hung up, since APPARENTLY THERE IS NO WAY TO SWITCH FROM BUNDLES TO AIRTIME, even though Vodacom's representative was at fault!!
With a broken toe it was difficult to drive there in the first place, it's messed up my day, and no one seems to care. I expect to be contacted by a mature professional person who can either remedy this situation, or at least realize that further training is required of that particular employee. Who I hope keeps his job nonetheless, since there are enough unemployed people as it is.
Upset about poor service in the accounts department with Vodacom. I've been trying since December 2014 to cancel my phone contract. Till today 17/02/2015 I'm being charged for it, I have phoned the accounts department for help in this matter and the lady that helped me kept on asking me what contracts these are and after I told her numerous of times I don't have the information in front of me she refused to help me. I asked to speak to a manager and she just placed me on hold and didn't bother to get back to me. I am a very unhappy client.
Since my first cell phone I have been using Vodacom as a service provider and I have never been so disappointed in your service, there is a few problems on my account and I keep on phoning and trying to sort the problem ssince its not my mistake but vodacoms, but every consultant I speak to keeps on telling me that they will look into the matter and phone me back before the end of the day, but no one ever does...
one of your consultants was so rude that she even put down the phone in my ear while I was talking to her and explaining the problem,after she threatened me with handing over the problem to the "criminal department"...
Why must I be treated like this. But let me start from the beginning. A few years back I had 3 accounts with vodacom because of the fact that I had a business, unfortunately the business closed down and on 11 June 2010 I got premature contract cancellation quotes from vodacom so that I could pay all the accounts up to date and close them...like I did,afterwards I faxed the proof of payment with the signed copy of the quote and a copy of my ID to the cancellation department, and I never heard anything of this again.
Last year I took out 2 new contracts for me and my wife, seeing that I started a new job. I wrote down the correct banking details on the contract and was under the impression that the debit order was going off each month as it was suppose to, but the end of January 2012 I received a phone call from vodacom saying that my account is in arrears and that the debit order kept on being returned because of the account being closed
I could not understand this because I am using this account and its not possible, then the consultant brought it under my attention that vodacom has been deducting the money from the businesses bank account, the one that is no longer active because of the business closing down, and that there is currently 5 accounts open in my name, please tell me who's fault it is that vodacom deducted money from a wrong account since I wrote the right banking details in the contract.
I then asked them about the accounts that was never closed as I paid them and cancelled them in 2010 and I have the proof,the lady I spoke to is Shelly, she assured me that they would fix the problem and close the accounts on which they closed 2 accounts but the 3rd account was only closed 23 FEB 2012 and now vodacom wants me to pay all outstanding amounts on this account even though I cancelled this contract in 2010 how is this possible,
it was vodacom that made the mistake,but no one can help me with this matter, without permission they just keep on deducting the amount from my bank account and I have to go to the bank and ask them to reverse this, because no one can help me in sorting this matter.now I spoke to a consultant again today and asked him for the outstanding balance on the 2 accounts that I took out last year on which he replied that he can unfortunately not give me those amounts...
Please I want to pay my account but only after the problem has been solved and someone can help me, because like I say everyone I speak to keeps on saying they will phone me back or get a manager to phone me but no one does... What is going on with vodacom I have never experienced this type of poor service from vodacom... Please.
I purchased THE COLOR YOUR FRIENDS services on 05/02/2013 and the R29 was deducted however no 100mb and 100 smses were credited into my account. I logged a request and until today nothing has been done. On 20/02/2013, I received a sms from Etienne Smit stating that the problem has been resolved and that the bundles should be credited into my account within 48 hours. This was however not the case and when I tried following up I found that my number had been blocked until 02/03/2013. I do not see why it should be blocked and why is there a limit because if the case was handled honestlt and efficiently, there wasn't going to be a need to keep on following up. I am really dissappointed in the service I have received from Vodacom and truama I have been caused. I shall never trust in your company any longer and shall spread the word.
After having been a good customer for Vodacom in many years, this is my reward. I phoned the 111 number today(05/12/2012) in order to enquire why was my cellphone line suspended as I paid last weekend. Some xhosa lady called Fezi/Fuzi was very arrogant and send me from pillar to post instead of properly helping me. She ended up dropping the phone on me without having provided me with the help that i requested. This was around 8:00 AM.
I then phoned the number again and a gentleman by the name of Sibusiso was very helpful as he was able to help me within the shortest possible time without dragging me around. This happened around 8:10 AM. I will really appreciate it if matter can be attended to by Vodacom before I consider cancelling my account with them and share this experience with my friends, colleagues, relatives, comrades,etc.
I have a 2 gig internet contract with vodacom for 2 years now.In the beginning i was very pleased with their product. Since the end of 2012 the internet got slower and slower. At the moment it is a great irritation as it became very slow, as to the point where you battle to go into certain websites like online banking,yahoo etc. I have since upgraded to a 3 gig contract. This is really not funny anymore and something has to be done to correct this.
I upgraded my phone on 2012/09/09, I wanted a phone that can do emails and I received a Nokia 500, after a week it started giving problems and I took it in to Vodacom Blue Route Mall, they then send it in for repairs, when It returned from repairs it was still not fixed so it was send in again, when I received it the thrid time it worked for two week and it started given problems again so it was send in again, I received the phone back today and they said it was a new phone because the previous one could not be fixed, when I inserted my sim card it still do not work so it must go in again and apperently it can take up to six weeks to get it back. I need a phone that can check and send emails for work purposes and according to me this is a breach of contract and I would rather cancel my contract with Vodacom than to carry on with something that does not work!
I recently submitted my blackberry for repairs. After all documentation was taken care of and i left the premises of vodacare, which might i add was not the the easiest locations to find and travel too, 2 hrs later within the comfortabality of my home i received a sms from Marco Fourie a repairs consultant that i completed the terms and conditions of the repairs by asking me to resubmit my ID document via email or travelling again to the branch. According to him he misplaced and somehow lost my copy of my ID document.
On a further note i recently received a sms stating that my phone is beyond economical repair. After numerous attempts to call to enquire the way forward given that i have insurance on my blacberry the consultants aswell as Marco Fourie has placed me on hold and i lost up to 60 min just by being placed on hold. However so far my query still has not been addressed. I dont know what is happening over there or if this is forms part of vodacoms policy to instill a sense of unhappiness in thier customers. I cant even begin to express my disappointment in the level of service i received. Please supply me with advice?
Well, where do I start. Right, let me start by saying just how wrong I was by thinking that Vodacom is the one of the best cellular network in South Africa, so you can imagine my delight when I applied for a contract and it was approved! Great! Little did I know. You can choose any fone you want mam, the lady told me and so I ordered the Lumia 920 and an Hp laptop with a modem. Ok, let me get to d point; that was 3 weeks ago!! Today, again was the day I was waiting for my stuff to be delivered, nothing. I call Vodacom again, for what's like the hundreth time in 3 weeks, not forgetting the irritation of having to be put on hold for what seems like forever! The lady I talk to today tells me I should call REM, the deliver company, I call. REM and they say Vodacom hasn't sent the stuff through to them for delivery and I must contact Vodacom, geez, that's exactly what I do, feeling that I'm totally at my wits end. Upon calling vodacom again (and holding), I'm told there order hasn't been released yet, I've heard that one before I tell them, and I finally do myself a favour and cancel the whole damn thing. Look, I'm so disappointed at the 'service' I received from you Vodacom, I seriously never thought I'd struggle like this and spend hours utilising my landline at work calling you, while you only bothered to only return my calls only about 3 times, always with false promises! But then again, it seems our complaints are just falling on deaf ears. Are they?
I purchased a contract with Vodacom Century City for a sim card for an ipad mini. I asked them to confirm that I was getting the correct sim card, the second sales person confirmed it. I got home to find that it was too big, contacted the store and was asked to come in the next day for a sim swop which I did. Four hours later it still had no service, I contacted customer care but they were unable to resolve the problem.
I contacted the store, left a message but no-one called back. I contacted them after an hour and they said that they would sort it out. Two hours later I phoned again as I still had no service. I was on hold for 15 minutes, and thats after they cut me off twice and I had to call back for a third time. I am now still waiting for some one to contact me, to inform me as to what the hell is going on. I am speachless at how a company like this treats its clients, clearly we should move all our contracts to a company that looks after its clients.
Apart from the whole identity theft issue and the whole way it has been handled, I had gone into your Fourways Vodashop to upgrade my account and to âfixâ my 3G (not knowing it had been fraudulently upgraded). I notified Vodacom on the phone and at your store with Kai that I no longer wanted to upgrade with Vodacom given the circumstances. I even called Vodacom to make sure a Talk 1000 was no longer going to be actioned. I am not going to call them again â I donât have the time to repeat myself. I told Vodacom on the phone that I wanted all contracts cancelled. They told me my Talk 500 contract would end in March 2013, and I said I would cancel then as I didnât want to pay the cancellation fees. I will be using the number portability option to another supplier. I am NOT going to be upgrading to a talk 1000 with Vodacom â this was clearly verbalised and Vodacom can check their recorded conversations on the phone.
After all of this, I have now received and sms this morning from Vodacom stating âYour migration to Talk 1000 call per second package has been completed successfullyâ. As per the consumer protection act â âExercise your new rights under FACTA to review your credit record and report fraudulent activityâ. Vodacom has not helped me with this and I no longer want to conduct business with them. Iâm sure you understand.
Also â according to the consumer protection act, and given that my request for the Talk 1000 which was supposed to kick on on the 1st December was cancelled within 48 hours of the request on the phone to Vodacom and at your Vodashop when I was there, I want this to be treated with care. Again, I donât want to be a client of Vodacom anymore (as of March 2013 as per my current contractual obligation). I have not received the service I believe I deserve after 15 years with your holding organisation.
My father has a contract with you that was done over the phone. The one is for R135p.m and the other is for R107. We had the phone for +-6 months when we got a call from vodacom that stated the contract includes a laptop and internet, my father said he did not want it because he is a pensioner and can't afford it but the the guy told my father that it was free and you only pay for the internet when you activate it. The first month we did not pay for the laptop or internet but when the second invoice came we had to pay R120 for the laptop and R249 for the internet (wich was activated without our permission or knowledge). We have been through the hole vodacom help centers witch is not so helpfull because according to one of your own workers its a scam that vodacom does and they only target old people. I don't want to hear its not your problem and that its another company, your logo is on the invoice we get every month. I am really sick and tired of this and i want this sorted out ASAP. If i dont get a responce i will go to a laywer and see what i can do to fix this. I dont want numbers to phone because i only waste my time you never give a service only another number, its your problem and i think you should fix it that is what CUSTOMER SERVICE is right? Can i please get a responce before the end of the week(friday).
i applied for an samsung tablet 10.1 two and a half weeks ago. the consultant in Promenade Mitchells Palin Tamlyn said that it would be there at the store within one week. nobody phoned to say after a week its not there. i had to phone them to find nothing has been delivered yet. they then said they will phone me when it arrives and it has been two weeks and nobody has contacted me yet. i phoned again and left a message for the manager to phone me back as i left the complaint to say nobody is keeping me updated on how far the the process is regarding the Tablet. i decided to go to the store and requested to speak to the manager. she said that she never received a complaint from her consultant tamsyn. My problem is that the manager does not follow through on her complaints received. she should check on a daily basis what complaints there is as to me she is not doing her job properly but just sitting there and doing nothing. i am still waiting for them to phone me but no repsonse and no Tablet.
they are unprofessional and no client service.
Contract never canceled and 3 phone calls to cancel my contract - have been ignored. My cancelation email has been ignored. I have been taken to ITC illegaly and now I must pay the price because of their GROSS NEGLIGENCE
You owe me big time, Vodacom, for this as you have breached the terms and conditions of your own contract AND of the law of south africa.
Good day. Please let me know why I should keep on paying my contract every month if I can't use my phone. If someone tries to phone me the call goes straight to voicemail and the same if I want to make a call, or it shows on the screen "network busy" or congestion and the signal stays on sos most of the time.
What am I suppose to do if I get in an accident or someone needs my help or there is a real emergency and my network is off, who is to blame if something like that happens? This is not fair to let the customer pay for something that he or she can't use.
I have closed my vodacom account in 2009. In 2010 I found out that vodacom have blacklisted me without informing my by any statements of an outstanding account or telephone calls! I went into a vodacom dealer shop to find out what was going on and they informed me that I have a outstanding balance of R1200 with vodacom. I have paid the amount to clear my name. Now in 2012- 2 YEARS later!!!!!!! Vadocom legal department phoned me to tell me that I have an outstanding acount of R1800 from 2009??? I told them that I have setteled my vodacom account in 2010 but they seem to have no record of it and I have been blacklistsed again!! They can't even send me an email with statements and I think that its totally unacceptable!!!!!
Last Friday I applied for a contract phone and got approved. Tuesday I phoned to check my delivery and the operator told me it'll be ready for delivery on Friday. I told them to deliver the phone at my work but its 14:30 already and I still don't have a phone. I'm going to spend a lot on the contract but at least if I'm told I'll get it on Friday then i don't want to wait for the damn thing. So if I don't get it by 10:00 on Monday I'm going to cancel because its not nice what you are doing.
To Whom It May Concern: I am really unsatisfied and frustrated about the service I have been receiving from the Vodacom repair centre at the Centurion Lake repair centre in Centurion, Pretoria. I took my phone if for repairs the first time, as it has been giving me problems. I had to stand in the long queue and explain to the lady what was wrong. They did not send me a sms to come and collect the phone, I eventually went to the branch and received the phone. I had to wait as Vodacom did not send my battery with, that they booked in.
The next day the phone was giving me the exact same problems, I went back a second time and had to stand in the queue again and explain to them the situation with the phone. They said they will send it to head office, which they did not. They did not send me a sms to say I must come and collect the phone. I eventually went again to ask whatâs happing with the phone. The lady could not track my phone on their system as the previous person did not even book the phone in on the system.
The lady had to phone the technician to ask if he knew about the phone. I had to wait a long time for them to find the phone. When they got the phone they said it had been fixed, and will receive sms now, I asked about the rest of the problems and she said âWhat problemâ I explained again and she said thereâs nothing wrong with the phone, Like I am making everything up that is wrong with the phone. I felt like she said that I was lying about the problems with the phone.
She said I must take out the memory card and see what happens. So I did and it was still giving me the same problems. I went back today a third time and are SO frustrated about the service, I had to explain everything and fill in the forms again. And I had to hear the same story again, that they will be sending the phone to head office. How many times do I have to do this to get the phone fixed? It is service like this that makes me want to go to another network. It is unacceptable. New Job number received for the repair of the phone: 8302689-52101198.
About 2weeks ago i saw a Laptop and cellphone deal of R199 per month in one of Vodacoms booklets which looked very attractive. the advert shows all the xtra stuff that one gets with the deal and that thers a once-off Sim and connection fee payable which i was well aware of and more then willing to pay. I went into the Vodashop in Stellenbosch to enquire about this deal and as advertised the guy repeated it to me. When i went to sign the deal, i was told to sign a page of an xtra R230 inisiation fee that will be deducted from my account within 48hours after signing the contract.
Seeing that this was a gift to someone close to me i decided to sign the contract bt with the intention of placing a complaint of charges thats not advertised.I feel this is totally wrong of Vodacom to charge fees thats not stated in the advertisement and the salesperson did not tell me about this before i even orderd the laptop.
For several years we have been complaining about the poor signal in our area GPS 25Â°47.756 E 028Â°27.298. If i could just get past the faceless system and email a real person then i could send them 25 vodacom subscribers numbers with the same complaint in this area. The customer care line is a joke, when you have finished listening to their excuses and you press 2 for the poor quality the voice recording says can't understand your selection. The truth is they donât want to listen to complaints they just want to sell airtime and contracts. Perhaps under the new consumer act we can take them in as a group of 25 consumers ?
PS. if Mr Vodacom is listening do a Earth Google search on the name to find us
In August 2012, I went in to the Vodacom store to request that my the internet usage is capped once I reach my monthly limit as I had been billed far more than the R.149 that was agreed to on my contract. The lady at the store informed me that she had made a note on my account and that my request would be granted going forward and so it was, as I paid just R.149 in Sep, Oct & Nov.
However, on the 10th of Jan 2013, I could not connect to the internet, upon calling Vodacom, I learnt that Vodacom has put a stop on my account due to me having exceeded my limit for Dec and my bill now stands at a staggering R.3000.
I would like to know how come, the cap placed on my account did not kick in once I had exceeded my limit so that I wouldnât have been charged such an exorbitant amount and secondly, why is it that a stop was placed on my account 10 days after I was billed for the month of December??? Had Vodacom been more efficient in processing my request for my internet usage to be capped, surely I would not be in this position where I have to pay a ridiculous bill with money which I do not have.
This is yet another clear indication of just how useless and appalling Vodacom really is. They clearly do not have their customers interests at heart and try to make money off customers any which way they can.
We have received two bills that state we have used R851 and R1144 for data usage on a blackberry. When I know for a fact that its not possible. We use the office computer to open email attachments or to download as the bold 9900 is the worst blackberry and it is not worth your while to even try. Also we are on our 2nd refurbished model already. There is 3 phones on one contract and for over 3 years our whole account has never been higher than perhaps 1800 or so, but average between 1200 and 1500. And now we have 851 and 1144 just for data usage. We don't do anything different? Vodacom simply says its data usage. They don't respond to complaints on hello peter, and I've tried radio 702 now.
If this is not resolved in an acceptable manner, I will go to MTN and I will go to court over this. As I refuse to be ripped off. I KNOW we don't use that amount of data, not even on the 3g! And Vodacom owes me an explanation as to where and how this much data ended up on my account. I will demand that the account is split so that only Colin is on contract and we go on pay as you go. Or we all go over to MTN. I've had it with the poor service from Vodacom after we've been loyal customers from the very beginning. We've never paid late and even pay more. The number in question for the 2 previous billing months is 072 674 2244. I'm sure if you go back in history you will find that this must be a mistake.
For the last 2 weeks we have had problems with making calls from our vodacom number cell phones, get "call failed" sometimes 4-5x after each other to just try call a number( landlines, other networks), when through the signal breaks up continually and drops calls frequently! I called someone the other day 8x to try finish a phone call conversation! Had alarms going off at neighbors house today and couldn't even get a call out to them! Tried 5x and it just says call failed! what if I had an emergency??!!
It's not other networks we call that drop - if I call a landline it dies/ cuts the same. Vodacom- WHAT is going on???? This makes us want to migrate to MTN!! SO frustrating!!!
I use vodacom modem to access the internet, now because to use the modem to get on the internet we have to purchase bundles with our airtime money,but as soon after i've just bought the bundle i need and try to access the internet the server would say that i have ran out of money to use the internet, knowing very well that i've just bought my internet bundle and have never used it, i want to know why are they saying i don't have sufficiant funds to access the internet? Hai! Man please do something about this problem, just the other day i had a problem with the network.
The Vodacom call centre service is abominable! If I have to speak to one more incompetent, impatient person unable to converse cohesively in English, I will actually blow my top. No matter what you do or how nice you try to be, these call centre agents just read their awful scripts and parrot away unempathetically - and every single time you have to start your story again, as no one takes responsiblity for solving any problems! Uncouth, unmannered, and absolutely UNTRAINED in form of customer service or basic communication skills.
I suggest you conduct a training needs analysis based on the numerous complaints you receive and do something about it. Good grief I'll even help you do it.
Vodacom phoned me with the Apple ipad deal, I accepted the New Apple ipad with 500 mb on contract, I received the sim in a few days, after 13 working days I received no ipad yet, I phoned about 10 times and they told me that it was cancelled, I did not phone in and cancel my ipad, why it was canceled nobody can tell me, Can you please help me so that I can receive the ipad I would really like to get it, the contract was approved as well. Please contact me!
I entered into a new contract with voda com via Am way. that app. was approved in no time. the phone was delivered as promised but now I'm unable to activate the line. Dail 0821950 and you end up listening to music with an android interjecting a comment about being transferred to a operator that does not exist as this never happens. End the call and dail 114. Quickly you speak to a faceless individual named Lisa or Michelle that transfers the call to the activations department. which dept. does not exsits or doesn't know how the system works as you end up listening to the same music as before with the same android that makes useless comments as nothing ever happens. WHAT TO DO ?? Please advise!!
I was offered a new contract by Vodacom. One of their sales consultants contacted me to offer this to me with a saving every month. When I received my account it was not as that which was offered to me. I phoned 111 only to be told to phone 0821950. Held on for 22 minutes to try and speak to a sales consultant but had to end the call. I can't possibly hold on for longer. Why does Vodacom not have a call back service? When and how must this issue be resolved when nobody answers the call centre or take your calls?
I have upgraded my cel phone just befor Chrismas last year 2012, and went on holiday, the phone battery does not even last 4 hours after it has been fully charged, so we took it back to where we did the up-grade (Carneval mall(Dealer ID19265) on the 28/12/2012, either to replace the battery or to issue a new phone, up to now the 17 January 2013 we still have not received anything not even a phone call, I feel that i need to either end this contract or refuse to pay for the service lost up to now or even take it further and go to the newspapers about the bad service that Vodacom is giving eventhough I have been with you for many years already, please I need feedback befor the end of the 18 January 2013.
Good day, on 20 April a modem was given in for repairs, Job nr 8795688 at the Vodacom shop at Hemmingways Mall in East London. The shop did not inform us that the modem is ready for collection, when we asked about it on 29 April, they told us that it was there for collection. When we collected it, we noticed that the back of the modem (the cover of the battery) was missing. They told us that they need to order one. Up to today the cover is still missing and we are still waiting for it. Meanwhile we are paying for a two year contract but we can not use it.
Regards Mrs Kroes
My Name is Chantelle and have an account with Vodacom, have been a loyal client for many years, and one month got in arrears and then they have suspended my account. I have in the meanwhile contacted them in order to arrange for the debit order to be cancelled, due to unemployment at the moment and cannot keep on paying debit order charges.. I was not aware of the also paying Vodacom R100 debit order returned fee's. so one debit order return cost me Bank + Vodacom R235.00 Vodacom returned their email to me and said I cannot stop the debit order but can request a later date instead to debit.
In the meanwhile I have paid my account with R600 was in arrears with R433.00 then they deduct R100 as well due to debit order return, now they claim that I have paid after magtape run, and they then arrange magtape to debit the full amount of arrears, + R100 + new month outstanding a total of R1075.. Instead of taking the full amount, they have splited the amount in 3 payments there for they debiting 3 x R358.oo to my records after paying R600 I was not in credit and that I do not have to place in my account more then R500. Due to them debiting 3x of which 1 payment went through and 2 was returned.
I now have to pay to my bank 2x Return debit fees of R138 each which is now R276 + the R200 Vodacom is now goanna claim, due to return debits.. What can I do in this regards, as I think it is very unfair, and I am now loosing R476. Which I could have paid to my outstanding account. I do not have a job right now, and trying to get my own business on the feet, and do not have this money to through away in the drain.. Please is there anything I can do to get this reimbursed.. If not I will then cancel my account with Vodacom and they can then take me to court for the balance.
My first blackberry 9300 gave problems with the speaker after waiting for 4 days from vodacom they replaced it with a "new" 9300. After a month the "new" phone's scroller started to be inoperative and moved on its own.took it to vodacom to check it out for me. After a few hours they phoned me and told me that the problem was with the software and new software was loaded on the phone. That night the phone was exactly the same. Took it back, after 4 hours I was phone to fetch my phone and was told they loaded other Software again, that night the phone still went crazy.after taking it back the 3 time.
I was phoned again and was told to fetch the phone. Before walking out of the shop the phone stating to scroll on it's own again. The receptionist phoned the technician to find out what is to be done now, when he just replied to book it in and have them take a look. Why must it take 4 failed attempt to fix my phone. Everytime it is a inconvenience for me. This phone is still less that a month old. I am still waiting for feedback from vodacare in mimosa mall bloemfontein.I am more that 10 years with vodacom and is very dissapointed.
I have a 2 gigabyte data dongle with Vodacom and cannot check the balance of my unused data at the end of the month. Seeing that I get billed R2 every megabyte I exceed of the 2 gig prepaid and that I lose a portion of my unused data at the close of the month, it is vital that I can ascertain what unused data I have remaining and where I stand with Vodacom. Surely this is just a basic requirement of a contract with someone providing data on a dongle.
Very fed up,
I took out two internet contracts in January 2013 because I am going to study and need to do a lot of research. When I have received the two modems i have phone Vodacom Brooklyn where I did my contract and informed them about the bad signal. they refered me to 082 111 , which I did. On a few occations Vodacom said that the Waverley tower was down and the next time they are working on this problem. My course for my studies has started already and the signal is so bad that i must every now and again start my modem. I feel that Vodacom must come to my house and check the signal themselves. I cant waist my money on my studies if I cant do my research.
I have been with Vodacom for the past 10 years, and of late I have been receiving increasingly poor service from them. The last incident may be the last straw for me, and I may now be forced to consider going to another cellular service provider. I currently have the Talk 500 package (cell number:072 212 00 11) and have the Blackberry 3G handset (imei: 351975.04.250673.1). The handset itself gave a number of problems in the past, which was resolved by Vodacom by issuing me with a refurbished handset. However, the same problems that I experience in the past, occurred again with the refurbished handset I received. The handset amongst other things, freezes or operates slowly intermittently, and they keypad lights up intermittently.
Knowing that my contract was due an upgrade in November 2012, I contacted the Vodacom Corporate Help Desk (0821940) on the 15 October 2012 (and recall the consultants name being Pamela) to find out when the warranty of my phone expires, which she informed me would be at the end of January 2013. Yesterday (18 December 2012) I attempted to take my handset in for repairs, only to be told that the warranty of my handset expired in November 2012. I now feel very aggrieved, because had I been informed of the correct expiry date of my handset's warranty when I called in October 2012.
I would have brought my phone before the expiry date. I therefore request that my handset be repaired under warranty, as I was misinformed by a Vodacom consultant, which resulted in me bringing in my handset after the warranty expired. Failure to adhere to the above request will leave me know option but to report Vodacom to the Consumer Protection Commission and/ ICASA. I trust that you will give this matter your urgent attention.
Opened Vodacom contract early 2011. First 2 months fine, then stopped getting a/c's. Then started being billed for items I didn't use eg. international sms and data d/loading. Free minutes finished at begin of month. (I have Telkom ADSL & do not use cellphone much so unjustified). Had set call limit numerous times with call centre and it wasn't adhered to. Would receive sms demanding payment & threatening disconnection if not pd immediately.
When asked for a/c was never sent one - I DO NOT PAY unless I know what I'm paying for.. After spending HOURS on phone to callcentre & always being promised everything would be rectified with no results whatsoever I requested speaking to somone higher up. This happened countless times & I'm still awaiting a call. While the dispute over my a/c is ongoing,
Vodacom tried to obtain the money they felt I owed them in a sneaky, underhand & deceitful manner: they divided the debit order into 3 small amounts and took it all off on one day! Despite me phoning and spending hours & hours of my time trying to resolve this Vodacom refuse to do so. I have been lied to, cheated and deceived on various occasions with no-one interested in resolving this.
I have been a customer of vodacom for several years and decided to upgrade my contract with them again, everything went good and I got my phone on the spot. 3 days later when I noticed that I keep getting calls, but cannot hear anyhing I decided to enquire about it and they told met it is most likely the speaker of the phone that is broken. They took the phone and refused to give me a new phone (although I only had this one for 3 days). They told me that they would send it to their technicians for repairs and that it would be back within 14 days. When I asked them for a replacement phone they refused. I expected a complete refund as I only had the phone for 3 days and the damage was not because of something I did.Â This incident took place at Vodacom N1 City.
The service was pathetic. I went to the Bayside Data store afta 5pm one day and the person who does the back(works with returns) is not there so no one knows so they can't help me but they promise to call-which they don't. I get a phone number with my sms again next day which I phone as I've been indicated to on the sms. No one knws what's the hell I'm talking about, but they promise again to phone, I'll get back to them then 2 days lata, still noone knows anything. Then I phone the number again and get told its not their store or their problem cause I didn't book it in by them, I must fone Tygervally repair place and find out.
I try to phone these peolpe but engaged for hours. So I phone this shop bk and I tell them its not my job to go phoning around I'm a contract customer( I spend well over R1600 per month with you) Woman says ok takes details down. Then I wait again another 2 days. Then I fone again she tells me I must phone place I booked it in.
So I do but fone rings for ever. So next day I fone them again speak to a well manner guy who was actually helpful after I don't knw how many days of crap I endured.Tells me what the problem my be and give the direct line so I canphfone them. I get put thru to 3 different people so I have to explain my story 3 times. And she tells me I must pay R800 and something rand for new battery cause mine is broken. But its on guarantee. Then afta 7 days I finally get a message/call from the first lady that booked in the fone with all the information I needed.
Now what I don't get is why was it so hard to do that from the beginning? And why must I pay for a new battery? This is the second 9800 blackberry i've had and they took the battery from my last phone and put it into thid new phone and I must pay for new battery, but surely when you receive a new phone that includes battery as well. This not the first time , I always seem to have a problem with vodacom. and now with my new contract and new blackberry its causing problems again. All I got told was its a blackberry they all do that . How does this help me?
My top up contract has expire in Aaugust,I have phoned to upgrade this to a new top up 1 G for R99 ,lady sad they will deliver in 7 days,I have phoned about a week and half again to find out what is going on,still not delived the 3 G,I received the account for this month and still the old contract amoount on the account,when ,when i phoned this morning,they have put methrought to three departments,each one have a diff. store,this was sad there are a back lock,the other sad that the 3g wad delived on the 25 September,but the account was not changed to the 1 G for R99 at all,I have the feeling they don't whant to help me,so have to cancel the contract for the 3 G after have havce been so long with vodacom,I will open a new contract with another company.
jeannie van Niekerk5410210113086
Account number S7204343=1
Don't bother upgrading as it isn't as simple as you think. My contract has expired almost three months ago and no one has bothered to retain my business. When you call the contact centre you get pushed from pillar to pillar or the service provider has already closed. I don't have flexibility during office hours to do personal chores or activities. I approached a Vodacom Outlet in Greenstone when I eventually found a phoned I liked but the store hadn't received stock. Was told I would be contacted but I'm still waiting for that call.
After spending a few thousand rand on a monthly basis, you still have the ordasity to want to charge me for a basic handheld device. You have made enough money out of me and if you still want to charge me for a handset I will move to another provider. I do find your service shocking and expensive and do not need your service. Let me know if you want my business and if you have a package that suites my needs.
My phone was submitted for repairs on 27/1 at N1 City Cape Town with a problem that has to be fixed on a previous occasion - by sending it to J/burg. Instead of sending the phone to J/burg immediately, the CT repair centre took until yesterday (20/2!!) to "assess" the phone and come to the conclusion to send it to J/burg... This is not rocket science - Vodacom's service is pathetic. Apart from getting numerous useless sms's with the same contents over and over and over again, I am still exactly where I was when I sent my phone in for repairs.
I received a phone call yesterday from a rather unpleasant lady informing me that my phone cannot be backed up (why was this offered to me if Vodacom cannot oblige??) and will only now (yesterday) be sent away for repairs in Johannesburg!! Having a working phone is viewed by me as one of the advantages of having a contract with Vodacom - something that seems to be re-considered as it no longer seems to be an advantage at all. I requested an earlier upgrade since I experienced the problem previously, but Vodacom was also not prepared to do that for me. Kindly revert to me on how this repair can be escalated and/or let me have authorisation to, in the meantime, obtain a new phone on my contract.
I have been with Vodacom for many years. I had upgraded to a 1.5 G data bundle contract in August 2011. I always had lost unused bundle because I did not use up to the full capacity.BUT on the 15 November 2012 I received a call from Vodacom to tell me that my account has been suspended because I had incurred an amount of approximately R4500 without the subscriptions on 13 November 2012. I was then told that I used R2327-93 including subscription of R299. The lady that I spoke to tried selling me anothe simcard. I duly lodge a complaint. A few days later a gent phoned and told me that I was on the internet. I was liable for the account. I thought that the R4500 was for October and November but I was sadly mistaken when I saw my invoice in December, my bill was now R4950-78 for 01 - 11- 2012 to 13-11-2012. Went again to Customer care on 18-12-2012.Was talked out of closing account instead was told to do a sim swop because I had a BLUE simcard which was slow for a RED one. Accounts dept gave me 2 months to settle account. Can make a payment plan if I closed the account. My family URGED me to close this account immediately.Refused to look at my history with them for 3 years. Insists that I used and I am liable for payment. No way to prove . They have record of bytes downloaded but not the sites visited. Why did we RICA simcard.
My sons phone was stolen and I must say I receive Excellent service frohe Cellsure.He received his new phone 1 day after I lodged my claim.Then the endless trouble started.His BBM was not working from the start.After been to the Vodacom centre at Lakeside Mall three times and endless calls to Vodacom care centre it has now been 12 days and his BBM is still not working.An software upgrade as well as a sim swop was done and yet still no satisfaction.I just feel as the phone was not working from the start they should have issued a new phone instead they tried everything to not change the phone and I am still not able to use the phone.I will now take this to the top and if neccesary contact a laywer.What happened to if the phone gives you trouble within 7 days we will swop it for a new phone?I must say I have Three contracts with Vodacom for many years and never received such bad service.This make me feel that I will have to change all my contracts to a new service provider.
I send you this mail with disgust regarding the network problems, we have been contract holders for a very long time, recently we have so much problems with the network we (my husband and I) can'tÂ even speak to each other at night, he works away and we need to be able to contact each other, this is really frustrating and we will not be renewing the contracts that we currently have when the time is due. My husband has laid a complaint and was told that he will be compensated for the inconvenience, but still we have problems with the vodacom network, we have been loyal clients for years.Please advise as to what will be done on behalf of vodacom as to rectify this problem asap, we are not the only people complaining about this. It only seems to be at night when its most crucial to be connected when needed.
I await your responce in anticipation.
My husband lodged a complaint to your client service department about bad connection. It carries on for several months. He also explained that an antenna was set up onto our house with no better results. He also brought it under their attention that the antenna is hanging loose. Several calls to vodacom and some back BUT nobody is coming out to investigate or DO SOMETHING ABOUT IT.
We both use our 3G's(paid by our employers) to work from house. Myself depends on my connection and is it a critical tool in my work environment. It took me 2hrs today to get a connection, get onto the vodacom complaint website and to write this letter.
I am studying at the moment and is my researching internet related. Will vodacom return my business montly payment for bad service? The bad connection has a direct inpact in my study progress. If this complaint is not attend to in 24hr, it will be taken further.
Alet de Kock
Hi I bought a laptop with vodacom and I only used data in september 2012 then month end of september vodacom deducted R829 including the R229 instalment on my account and I called custome r services,they said Its for the data that I used but I only used data on the 31 august.......I then decided I won't use my sim again even the free data I won't use,I then told the consultant I was speaking to to stop the data usage on my account.....this month I received the statement saying R1023 is going to be deducted on my account at the end of this month..........I have never user my data and modem so I would like to know what that amount for or else m going to stop that debit order as I can't pay for something I didn't use
I went to VodaWorld Midrand a month ago to cancel my one contract as it came to an end. After spending more than an hour, they could not help me and gave me an email address to cancel via mail. I did as informed. I send and cancellation of contract thereafter, I also took the liberty to call them every day to confirm that my email has been received as I get no response what so ever. No luck, you hold on forever! I went to a Vodacom shop in Centurion Mall today, once again they could also not assist me as they also just call the cancelation department and after waiting an hour, they also got nowhere! As a loyal Vodacom client since 1998 with 3 cell phone contracts and one data bundle one expect more service than this. Please can someone at the cancellation department just adhere to this email, I only want a proof of cancellation as I don't want to pay another month on something I don't use, and this is totally understandable. It is sad to have to go this route as I seldom have a problem with Vodacom. Thank you, I am awaiting your positive response. Regards, Marko (Cel phone number of contract to be cancelled - 079 503 5685
I am shocked shocked and even more shockedÂ at the level of service vodacom haS TO offer their clients corporate or not. Trying to establish why why why why your phone has been locked and when when when will it be reconnected after monies had been transferrd immediatley. For at least five days speaking to at least 6 agents per day the wrong information was given, different information was given, you were transferred to other departments and never connected. The only consistency was their awful blaring music in your ear. (HEART ATTACK STUFF)Â Not to mention the amount of business lost. Not to mention that we were never never never informed of being over our limit.
I visited a vodashop at the eastrand mall,shop telephone number (011)823 3900,salesman - Alicia and cashier - Jacques. I basically went there to buy internet bungles,but the service I got there was very pathertic and very regretable to be a vodacom customer. I will definately escalate my complaint with the shop manager or owner and if no drastic action will be taken, then with so many network companies we now have,I will take my business to the competitors as long l will be treated as a customer.
Your service is the lowest of the low dafter being clients for the past 20 years. AND THIS COMPLAINT WILL GO ABSOLOUTLY NO WHERE.!!!!!!!!!!
Good day,in january 2013 I tried to buy a 100MB of vodacom colour abt R29,00.I dialled neccessary prompt number in order to buy bundle,the feedback massage came as error massage I then re-do again but this time I got "please recharge airtime".I go back and check the bundle because my airtime has been taken,so none has been delieved no airtime and bundle as well.I lodge complain on 6th january 2013 to this day I never got help,the only thing I receive was massage stating"technician are working on your case consultants will contact you soo about the outcomes of your case".really vodacom is big company they should have awarded me my R29 airtime and take their error case and dealt on it's own.so iam still waiting for respond
My name is Dorah Moeketsi I have a top u 315 with vodacom. I had no problems with my contract until for a past two months not receiving sms regarding airtime being loaded on my fone. Then end of August 800 rands was debited on my accont then I phoned to make enqueries then I was informed that I have migrated to to 100. What I remember is I received a call from vodacom a lady called he accent was more like an indian she then told me that I have been a loyal custumer of vodacom and she is offering me a call per second not per minute so that my airtime can last longer I was happy about that.
After a few weeks I received a call again and was offeed a phone I then refused and said to a lady I was happy with my contract and I have two phones one for work and this one for my personal calls. We argued a bit because she was forcing me to take a phone I said to her I wonder how will I carry three phones but if you can be liable for the paymend then I will take your offer.
I called customer care and I was informed that my migration was even done at vodacom shop..when I don't know because for the past three months I have been attending a course and I have proof concerning that. So I asked for contract to be made a was it has been and I was informed to pay 900 rands upfront for something I did not request. I won't forget that ladies last words when she said she has a price for me and it will soon follow bcs I am such a loyal custumer..so I guess this is what she meant. My email address Is firstname.lastname@example.org. My contact no is 0799067600. Regards Ms Moeketsi. I am dissapointed.
Vodacom take 90 days to allocate a payment. I bought a Laptop in October 2009 from Vodacom, and was billed R933.71 (R467.50) more than my signed contract. Vodacom said it was for the data I received immediatly. Now in October 2012 they suspend my phonelines that is paid up to date because my laptop that expired in October 2012 I still owe them money (R467.50) for what??????
I did not signed a installment for R933.71. after I cancelled per letter and faxed it through you still bill me and I am just more in arrears. I contacted you in October 2012 and on my statement for 03/11/2012 the datalaptop amount was R0.00. now you suspend my two lines which is R337.00 as again per your invoice and faxed proof to you and confirmed by Nadua.
Now 90 days later you have not allocated the payment as per Khagetso also one of your consultants that I contacted on the 8th January 2013. Please advice what action I need to take I keep on paying and Vodacom receive proof but do not do their jobs properly - now it is my fault if they do take 90 days to allocate a payments.????
I have a 3G account with Vodacom. I have 3 devices running on the same contract, a computer and 2 i-pads. The internet on my Ipads stopped working on the 24th of March, I lodged a complaint and to this day nobody phones back or assists. I have phoned numerous times and now do not have internet at all.
I find the service shocking and would like to cancel my 3 G contract with Vodacom -I will return the modem and go to MTN for better service I am sure!
When you dont use all your data of your pakage it get transfered to the next month, but then vodacom makes you use your next months package first and then the previous months that has been carried over. So if you dont use your whole package allocated for the month you loose the previous months as well. Is this not robbery and against the consumer protection act?
Today i sent in my blackberry like so many others have at vodaworld due to the fact that it no longer turns on. I am part of a company that has over 12 contracts with vodacom and spends over R10 000 a month with them aswell as having a personal contract which i spend about R800. on arrival to vodacare there was no one to help me and when there was she directed me to someone else.
being a valued customer with vodacom for the last 10 years or so i asked if i may have a loan phone which i was declined as the lady helping me said they all out but i insisted that i recieve one as it is used for work purposes. Finally after insisting for a couple minutes recieving attitude from the lady "helping" she finally said she would give me a loan phone. When i recieved the phone i was disgusted that i recieved a vodaphone 125 which is valued around R50. i cannot send or recieve emals which hampers my day to day business.
i then called in and complained to vodacare where i was assured that a team leader will call me back within minutes to try rectify my situation with more than half the day gone i have recieved to contact from them.
Shocking to see customer service like that
It has been a year now since you vodacom promised to fix thr signal problem in discoovery roodepoort. You say the tower is overloade but yet you still sell contract. When are you fixing this. O wait we are in sa we are a shit service land so why must we work, but yet we will take ur money. I am going to stop paying so we will see where you get ur shit service money!!!!!!!!!!!!!!
I got a Blackberry Bold 9900 in July 2012 within a month some of the buttons on the keypad just stopped working , the phone was taken in to vodacom and I was told that should the phone be faulty it will be replaced with a new phone. After a week we received the "new" phone which was actually a refurbished phone someone elses old problems now being passed on to me. Within n month I experienced again the exact same problem. The phone was taken in again and I aksed them for a new phone there response was that they cant give me a new phone the phone has to be sent in again but they will ask for n virgin phone with no history. week later again I received a refurbished phone and now not even 4months after I entered into the contact with vodacom the third phone is doing the exact same. I have not received a quality product, and have the exact same problem now for the third time. So where dos that leave me? send the phone in again only to get another refurbished scrap phone or I should just refer this matter to the consumer council give back the phone and cancel the contract. I dont want to hear that it is blackberry not vodacom. The phone and contract was obtianed from Vodacom thus I want a new in the box phone from vodacom and they can sort out their issues with blackberry if vodacom advertises an inferior product they have to be willing to replace that product after so many problems.
For some time now I have been experiencing poor signal quality at my home in Nelspruit. I have logged a complaint through the Vodacom Customer care centre and have received a reference number. They promised me that a technician would come and measure the signal quality in order to establish what the problem is. when nothing happened after a week I phoned again and was promised that somebody would contact me. Three days later I received a sms which said that I should contact a certain technician who would assist me. I phoned the person who was very adgitated because he said that he had received numerous calls from vodacom customers who were directed to him by the call centre even though he was not even the right person person for the problem - he was only a contractor. He redirected me to somebody else who does not answer his phone.
I have three different contracts with vodacom and can not use one of my devices properly due to the signal quality. I am paying a lot of money for nothing and I am fedup with the situation. If the problem can not be resolved swiftly I would like to cancel my contracts under the CPA.
Vodacom deleted my number that I have been using for the past five years with no absolute reason. My fone just went dead dated 30/01/2012. I foned their useless call centre dated 31/01/2012 to find out what might be the problem. I was told that my number has been accidentally deleted of the network and they will investigate what exactly happend and inform me the next day. A day passed with no call from Vodacom. I then decided to fone the useless call centre again on the third of February 2012 to find out what the problem is as I have waited long and I am expecting very important calls.
I was told my number will be reactivated within 24 hours and I agreed. To my suprise on the 4th February 2012 Vodacom gave away my number to someone else and when I phoned to inform them, they just told me there is nothing they can do as they have already given my number to someone else. This is one terrible experience I will never forget. It is the same as they have taken my life and given it to someone else. One can just imagine that I now have to start afresh from banks etc simply because Vodacom decided to delete me from their network. I mean an error is on their side, I did absolutely nothing wrong and now I have to suffer the consequences.
I have bought a 3g in 2011/2012. Where you get the free data bundles every month for the following 12 months. The Rica was done at the Vodacom shop in Key west, Krugersdort. I have not used the 3g for a while due to prblems with my computer, in December 2012 I purhased a bundle of R99-00 and the 3 G did not want to connect.
I went back to Key west to advise them and was then advised that my number was given to someone else as did not use it. What the hell is this? Why do we then RICA if you are giving my number to someone else? and who is going to refund my money back as no one advised that the number would be taken away when I bought this.
Good day, I've upgraded last year at the Vodashop Melville to a Huawei Ascend touch screen. I had the phone two months and the screen cracked, I took it back the guy told me it is to new to repair. I left with the phone, I went back this year now suddenly they say it is physical damage and is not part of the warranty, why was this not ecplained when I got the phone in the first place? If I knew that the screen is not part of the warranty I would have never upgraded to the touch screen. I spoke to the shop last week Thursday after they said they will phone me (a month after phone was given in), the guy told me he cant help me it will cost over R3000 to replace the phone, when I asked him why it was not explained he said he doesnt know will tel the person who helped me last year phone me Friday. It is almost a week later and up to now no phone call. I need the phone to be replaced or something please.
My mother who has Alzheimers was sold 2 seperate contracts over the phone. She has no work, no income and are at the stage where she needs 24hours care. She is totally dependant on me (daughter) for medicine and care. I'm trying to let everyone know what is going on. Vodacom want her to pay R3056,07 to cancel her contracts. She can not pay this. The numbers that I got are 0796926416 and 0722581203. Can you please help me to cancel the contracts
In December 2012 we took our blackberry in for repairs after waiting two weeks we received our phone and was very happily told that we instead of only repairing our phone received a refurbished phone. On Saturday 30 March 2013 the phone displayed an error message PHONE MM6 which we later discovered meant the phone is black listed, i am certain you can deduce our extreme frustration. By providing us with a refurbished on your own accord it resulted in us being inconvenienced with having to deal with the incompetent and unpleasant staff at Vodacom Menlyn Pretoria. We are still awaiting assistance.
The A rod issue is a living breathing thing. As sport fans we all are all sick of listening to all the noise.
I have a suggestion, how about asking your announcers to talk baseball during the game and let all of us try to enjoy the game without all of the garbage.
Do the pregame and discuss all issues, during the game try to color the game with baseball
I did an upgrade from a cell-phone to migration to top-up date where I was promised to get a laptop and a moderm. I took almost a month to receive my laptop after making several follow-ups because no one from vodacom was prepared to update me as to what was happenind. At last I received my laptop without a modern. The same day I received the laptop I noticed that the parcel was opened and quickly checked and found aout that the modern was not there whereas the box where it was supposed to be was empty.
I Imeediately called Sbusiso Dubazane who was the one who phoned me about the upgrade and informed him about the situation. He promised to call me back and same day teh courrier came an collected the plastic in which the moderm was supposed to be. Since then I received no feed back . Today on 18/03/2013 I phoned Sbusiso again and he gave me a number to call (011 766 1201) and when I phoned I was told that they will tell Sbusiso to call me.
I have never seen a service of this nature in my life where I have to run around for services that should have been offered to me because I pay for them. This guys are sending me from pole to pillar. If they were of concern they should have already solved this problem and updated me with what is happening. I'm still waiting for the modern. I want this guys to cancell the contract because they dont care and I have paid the first premium even though I didnt have the laptop and the modern, they continue to depit the premium. This month again they are going to depit my account whereas I dont even have the modern and havent used it since the upgrade. I want the contract to be concelled and I will return the laptop because there is no value for money. I dont even think that in future I will ever have dealings with vodacom.
This guys are unprofessional because I m the one who must always follow up and they dont even vare to phone and update me. Please advice as to how to go about cancelling the contract as I'm withn my rights to concern the contrate becuase I have been given a row deal here and Im prepared to take this matter foward as I believe I have been wronged here.
I would like to complain about how bad it feels to be a customer of Vodacom. I have 2 contract with them and since the last contract of almost 4 years I've only had problems. The first problem is they can't seem to change my contract properly from my fathers details to mine. So the contract I've been using is in my name,but with a 3rd parties ID. Which i later relised is a man living in Springs. This said, the 2nd contract we have is in my name but my fathers ID number. And for as long as 2 years I.
Have moved 2 times and my invoice still shows my old adres. So in total we have 3 complaints. And then just to top it off, this other 3rd party has a data contract also by Vodacom but we have to pay for it. But wait....the last time we didn't they cut off our oother 2 contract which is paid in full....so because Vodacom can't fix what they did wrong....we have to pay some one else's bill....and of all the orders we gave them....which one did they do.....they switched the debit order correctly just to get their money....so it doesn't matter if we are not satisfied....as long as they get dubbeld what they should....its ok?????
I have been trying to cancel my upgrade and everytime they give me a number 0821950 and 0821959 and there is no way the help you must stay on the line and wait and wait I waited 28min on my phone everytime and when you get hold of them they CUT of the line what must I do if I go into vodacom shop they tell me I must cancel it myself and then I can upgrade in shop. Why do they let me upgrade over the internet and waited for 2weeks now! What must I do I can't wait forever!
I visited Vodashop Ghandi Square on the 28th of October to apply for an advertised promotion of the Samsung Galaxy Tablet p1000. My details were taken and forms completed, a credit check was done and i was advised that my application was approved and i should be receiving my phone in 3 days time. A week passed and i had not heard anything regarding my phone, upon following up i was advised that due to the ongoing Truck strike, my phone would be delayed. I continued checking weekly and on all occasions the truck strike was cited as a reason for the delay of my phone. I have today again followed up and i am being advised that the promotion was discontinued and i will no longer be getting my phone. I would like to understand how a promotion is widely advertised and sold to people only for it to be discontinued without proper advice to those clients it was snet to and without offering an alternative.
On Tuesday the 12th Dec I purchased a miro sim from Vodacom Customer Care at Greenacres. After about 1 hour i was told its sorted and i shud wait a couple hours for my sim to be activated. This occurred at about 16h00. At about 10pm I tried my fone & found that it wsnt working, called 111 & was told it is pending and that it can take up to 24hrs. So i waited all of 13th still with no activation. Today the 14th, 36 hours later i called 111 agen.
The lady told me that the system shows its closed so the sim shud work, i shud remove it from my iphone &reinserted it. I did this and it didnt work. I called back. the nex lady told me that i shud call activations at 0821945. I called activations and the nex lady took my sim details and while waitin 4 a couple of minutes i got cut off! So i called back, nex lady told me they dnt deal with it i shud contact the centre i bought the sim from!!!!At this stage i lost my cool..this lady put me on hold while she supposedly contacted the centre in PE.
Unsurprisingly i got cut off again! I have in total wasted 2 hrs of my life with vodacom & have received increased blood pressure, lost a R20 for the sim as it seems this thing will neva b activated!!
I would like to complain about Vodacoms Blackberry Data service Coverage. I purchased the month to month Data bundle and its valid for the a full 30 days, however (and heres the catch)...I am unable to use the data bundles if I do not have Data service coverage in my area. I phoned customer care 5 / 6 times over the past 4 days and I get the same story, " try checking your blackberry registration" , "Wait a few hours", "Wait 24 Hours", "Wait an entire weekend" and the latest one "reset your date and time"...Tried every option available...My data coverage worked just fine until 4 days ago...
In other words I pay for a service I cannot access...What a ripoff!!!
Call centre bad service. I am very appalled and still disgusted when I think of the service I received yesterday at your so called 'customer care line' I went at a voda shop to enquire what I would need to do a swim swap and the lady told me they were out of cards that they would use for that but I could buy a sim card and do it from home she requested my I'd and proof of address saying she would have to rica it first lucky I had all the requirements in my bag so as soon as I got home I got on to the phone and called the customer care.
Where a very rude girl who was speaking in Sotho said I must confirm some questions she then requested a number at the back of the sim pack that I bought which I did and then said unfortunately she will not be able to process cause I was reading out a wrong number and to my surprise as I was with my brother while doing so it didn't make sense and as I could already see that we would not get to a conclusion then asked for the manager whom she said was not in and then she started laughing at the back ground I am sending this as I have never been given such behaviour as a valued customer to Vodacom.
She didn't even have the decency to apologise and just kept quiet until a man answered and explained which I was less interested in as I have already been mistreated by your call centre agent! Today I went back to the branch and the lady assisted me confirming that clearly that person didn't want to assist and the information she gave me is incorrect because she would have not been able to rica the sim card at the store if it was wrong initially I hope I won't experience this service ever as I simply pay for the service and as far as my money is concerned I expect good service delivery!
I fullfilled my contract , ie the cell is is now fully paid for by November 2012 ( about ) and was only able to renew the contract this month ( February ) I discovered on the Talk 500 contract that should you have your own phone or choose not to take a new unit you enjoy a discount of some R 230 / MONTH AND YET VODACOM continued to Bill me the Full AS IF I WAS USING THEIR EQUIPMENT -- this is my second e mail to them with out a response
no wonder they show these Huge profits , which if my complaint is anything to go by , totally underhanded
I received an sms from Vodacom about the downloading of a Vodacom app. It was dispatched at 0:39 on 19 Feb 2013. Why at this time of day when I am sleeping. I strongly object to receiving any form of information in such early hours of the morning. Whats wrong with normal office hours? I have a pre=paid contract with Vodacom.
I saw on TV that you advertised a "trade-in" for the Samsung SII for an Samsung S4. I got up nice and early in order to be the first customer there, only to be told that certain terms and conditions apply - which was not mentioned on the TV advert. I think this is false advertising and Vodacom should be penalised for this.
I am very dissatisfied with the Samsung S3 mini that I purchased from Vodacome Liberty Mall. I have sent the unit for fixing for the fifth time. Every time i send the unit for fixing I do not have a phone for over one week as i have to travel 1 hour to take the unit and then make another trip to fetch it. I am currently without the phone because i had to send it again for fixing for the same problem. I am very unhappy with The phone. It will be appreciated if i could get another unit as i am tired of fixing the same unit every time.
On the 22nd of October 2014 a lady called me from Mondo Mobile offering me a flexi 100 package. I had just recently did a transfer of ownership to get the Vodacom contract in my name as it was on my fathers name. I was under the impression it was a package for my current number Vodacom delivered a new sim card to me on the 28th October that had been RICA and I thought this was normal because my address was different on transfer of ownership so thought this was normal practice. I later discovered the sim card had a cell number which I did not want, Why would would I want another cell number? I went to the Vodashop in fourways mall where I did the transfer of ownership and I explained to a young white lady about what had happened and she looked on her system and said oh Vodacom have made a mistake and cancelled this contract and cut my sim card up in front of me. I said are you sure she said yes.
Now since December I am getting billed for this number but I am not even using it! Instead of been billed R89.00 its now R339.00!! The amount of hours I have spent on the phone with customer care in Dec and January 2015 has proven futile and then I get told oh you should of cancelled it within 14 days of activation. Thanks nobody told me about this!! I feel I have been misled and robbed and now if I want to cancel my contract I have to pay 75% of the remaining months which ends in July 2016! This is BS! Finally my complaint got escalated to rewards or something but as of today nothing has been done about it. I was in contact with Jonathan Subban and Bianca Qwabe from Mondo Mobile who were very apologetic and helpful and assured me this contract will be cancelled and I will be refunded for the amounts that have been debited off my account.
On Monday 2nd February 2015 surprise surprise Vodacom charged me for the number again! When I try contact Jonathan or Bianca now they ignore me. I am so angry and so disappointed with Vodacom. They do not care at all about customers or services but are more than happy to suck you for every penny you have. They don't care if they lose you as a client because they can make their money off other new clients! All I want is for this issue to be resolved but nobody ever gets back to me with a solution then I must spend loads of time fighting on the phone. Please help me sort out this issue because it is causing me sleepless nights.
Requested an early upgrade had to follow up myself to be told that the phone was discontinued. Tried again and ordered a Blackberry Z3 was told there was no stock and was put on a back order. Today a month before my contract expires I have no whatsapp. sms or internet services however I paid my monthly subscription and am still on my old contract topup 99. Call centre informs me that this happened due to upgrade requested after the 25th of the month and I need to pay R57 for BBM connection this for Vodacoms error!!!!!! I want to cancel my contract as I am sure I can get better service at MTN or Cell C for that matter. I have been holding on for Vodacom for more than an hour and my call has been dropped twice.
I took my iPhone to the Hillcrest Vodacom branch, where I purchased it, for repairs (the screen was blank) on 16 Dec 2014 ( please note I only purchased the phone in November 2014). It was returned un-epaired on the 24th, apparently Find my iPhone was installed and they could not repair it. I deleted this app and sent it back. On the 30th it was again returned with the same comment. I assured the management (Lushen) that the app was removed, bought BB data for my spare phone for the month and sent it off again. Early January the same scenario! This time I gave management all my Apple ID info so he could check for himself that the app was deactivated and that no devices were linked, he did and we sent it off again! I then had to change all my Apple ID info.
A week later we went through the whole scenario again, phone back with same comment and we have the same argument. Management assures me that the phone will be at the store repaired by Friday 30th. I phone the store that morning to be told it would be sent in by late afternoon by Monday at the latest, all repairs are done. Today I went to the store, no management present, my phone is there, unrepaired, same story. I am now ready to explode! My BB data has subsequently run its month's course and I am without whatsapp or Internet etc access. What is Vodacom going to do to make up for this inexcusable inconvenience!?
I have a contract phone with Altech Autopage with Vodacom line.On the 2nd December 2014 Vodacom blacklisted my phone (Blackberry Z3 - cell no 0607902159) without my consent for reasons known to them. Since then i have been sent from pillar to post by both Altech and Vodacom both failing resolve the problem. On the 19th December 2014 i even went to Vodacom centre in Welkom submited an affidavit and filling a form to unblacklist my phone.I was promised the matter would be corrected within 72 hours and to date the phone is still blacklisted.I have continued to engage both Altech and Vodacom but to date the phone is still blacklisted.I am very angry and upset as i have to pay for a phone that is not functioning.I am now considering to approach a TV program SPEAKOUT and National Consumer Commision.
I can not understand - this is not the first time that I complain about my account. I never used to have a problem with Vodacom but now - I do not use internet on my cell phone because I have my internet at home. I am not the browsing type of person. According to the last statement I used internet everyday and I know that I did not do it! Furthermore according to my statement I made a call (to my daughter) and spoke for 1hr and 59sec. in my entire life I have never spoken so long on a phone, not even a telkom phone. This is ridiculous!!!!
I tried to speak to a person at Vodacom just now but apart from the noise that you could hardly hear what they say she was all but helpful. I have been a customer of Vodacom since 2001 but if this is the way that things change I can't wait till July that I can close my three contracts!
I never in my life after 12 years as a customer at Vodacom, receive such poor service as i am currently experience now. I reported my phone as Stolen on Sunday 30 March 2014. Open a case at SAPS and on Monday i went to my insurance. On Tuesday 1 April 2014 I went to VOdacom Middelburg for a sim swap. After an hour of sitting in the store, they inform me that it is not done. I went back on the 2nd April 2014 at last in half an hour they informed me that the sim swap is done. After 4 hours i must put in my new sim. After 5 hours i phoned customer care, they told me that the sim swap was cancelled i informed them that was on Tuesday when the saleslady done the sim swap wrong. Customer Care (don’t really care) inform me that it take 24 hours. After 24 hours still did not work. I phone again to find a lady informing me my account were never open, she open it and within 3 hours it will work. After 4 hours i still could not use my sim. I phone again the Customer Care and they informed me that the account were never opened. She going to open it now and after 6 hours it will be fine. What is going on what is going to be the next excuse.
I am not very happy.
I have received the worst service from Vodashop Craighall Park- when trying to open my contract and again now when trying to resolve an account query. Rea the ‘second in charge’ is very rude and so unhelpful that its almost laughable. Further to this, the call limit i had requested and signed for when I opened the contract has after 7 months suddenly “disappeared” from Vodacoms records, and now I have been charged ridiculous amounts of money for two months because suddenly my limit has ‘lifted itself’. Vodacoms customer service has always been shocking, but this is now ridiculous. Time to switch networks.
I’m a blackberry user who was originally on the MTN network but recently (as in yesterday) moved to Vodacom thinking its the best network. But halfway through the day I see a decrease in the network speed but then I found out its because of the throttling!…. Now I’m stuck with a slow speed for whole frickin month because I have apparently exceeded the 100MB limit. This is really annoying considering they didn’t mention it! I’m really considering changing back to MTN as this isn’t really helping I can’t use a phone with a cap over my internet usage. This really pisses me off as unlimited browsing means no flipping CAP!!! 3G my ass
for the last couple of weeks, I have been experiencing bad network problems. After mentioning this to several friends, I find out that everyone is having the same problem. Phone calls are not going through and directed straight to voicemail. Not receiving voicemails in real time. Not receiving SmS’s in real time. Not receiving MMS’s in real time.
Sometimes my messages only reach another person a day later. I could be sitting next to someone and phone them, and it would go straight to voicemail. I, myself, have been receiving complaints from other users trying to get ahold of me, that I am just not answering them, meanwhile my phone, which is placed on my desk at work does not even ring, but indicates after a call, a missed call came through.
The matter is becoming quite frustrating and I hope it will be resolved soon.
I went to vodacom Richards bay branch to apply for an upgrade the lady who was helping me her name is Zakithi, she had no time to explain things to me and her service was not up to standard she ended giving me the package which I was not happy about then I decided to call Vodacom helpline who were able 2 explain the type of the package that I was upgraded to then I decided to cancel the upgrade. I personally went to Vodacom shop and spoke to Zakithi asked her to cancell the updrage but only to find out she did not cancel cose on the 20th amount of R629 was debted from my account then I went there again to find out what happened and only to find out that the upgrade was not canceled and when I speak to Zakithi she was very rude with me and blamed everything to her manager, I asked her to cancel upgrade again and reverse back the money which was not suppose to be taken but till now nothing has been done about it.
I am so upset with the fact that my account went into errors, and I did mot know about it. I only found out about it when i pulled a 3 months bank statement in order to buy a house, if it was not for the bank i would not have known that my account was in errors. When i was informed that my account as not been paid for 3 months i was shocked. I spoke to someone in the accounts department and they said that they sent an sms on my contract card. But i did not get that sms because that sim card has been off for 2 years, and what shocks me is that you did not pick up that sim has not been used, i am still trying to figure that out as a service provider you did not notice that sim as not been used.
When i asked her why they did not send me n email or post me a letter to state that my account is in errors, she said that they only send letters when they are going to hand me over to lawyers. I still do not understand how they can send a letters to hand me over to the lawyers, but not to say my account went into errors. My accounts was always up to date and my contract for my laptop ends in April 2014, now because of this i cannot get an approvale from a bank to buy a house. The lady then told me that my account has been removed from every month debting and i will have to pay cash, i had no problem about that. but yesterday they tried to debt the amount out again, i do not understand why.
This was all a misunderstanding or no communication and when i told then that they said it was not. This has never happend to me were my account went in errors and i had an excellent credit record and this small miss communication left me as a bad payer. If no one coucould help me with this minner problem then i do not think i will recomend you as a service provider and will not buy anything from vodacom again.
I am lodging two complaints against Vodacom. I have sent my note book for repairs the date mentioned below. Until today I did not receive feedback my note book or any update regarding the repairs. I went to store several times. They told me they are still waiting for my note book.
Second complain. I have sent my phone for repairs Blackberry 9320(Job number 9507821). Only one button was not working properly, the repair company demand R1800 which is above the price of the brand new phone. Both phone and note are on contact, Vodacom is deducting monthly premium without fail but I’m using their products.
I contacted Vodacom on 20 Jan 14 to confirm when my contract expires and will revert to standard rates. I was told end February and that higher rates will only be charged from March and that I will still get the discounted rate in February. This did not happen and when I received my bill for February the higher rates were charged. However I spoke to 2 different departments on the 20th who both confirmed that the higher rates will be charged only in March. I have a reference nr as all their calls are recorded. I spoke to a Nonhlahla at 12:22 on the 20th and to Khanyi with ref 323381972. I phoned them in February lodging my complaint and spoke to Asanda. When no one got back to me I phoned again and spoke to Tshego, who promised to get back to me. This did not happen.
I then spoke to a Team Leader called Clarish Gardiner from Cape Town, who lodged my complaint and told me it will take 6 working days to investigate ref nr 330771323. When 6 days passed without a call I followed up again. I spoke to another team leader Kersha Wagenaar, whoc promised to phone me the same day. This did not happen. I phoned 2 days later and spoke to Team Leader Pologo Hailoe from Joburg who promised that someone will phone me same day. This did not happen. I phoned the next day and spoke to Team leader Bulelane Skhikhi who promised to get back to me same day. Guess what it didn’t happen. I phoned the next day and asked agent Wayne Williams to get Manager Mandy Nthule to phone me back. This did not happen. Really?
It seams Vodacom is in the business of cahsing customers away. They grew so big that customer service is non exitent. I really hope someone reads this that can resolve the problem or at least get back to me.
Vodacom phoned me in connection with a contract whereby I get 135 airtime and only pay R115. I told the lady that I’ve got a bank account but the debit orders cannot go off from my account. I told her that I can pay the money in cash every month. But she proceeded with the application, then they tried to debit my account and the debit order did not go off. they’ve blocked my simcard and I was honest by telling them, that the debit orders cannot be deducted from my account.
I don’t know how many times I phoned in connection with this and they keep on telling me that I must pay R100 because of the debit order that was declined. They are so rude everytime when I try to explain to them they drop the phone in my ears and I feel I’m the customer and should be treated with respect. My numbers that’s blocked 072 3748 489. My ID No. 560214 0157 08 0. Kindly investigate this matter and treat as a matter of urgency.
I’ve joined the Vodacom network about a month ago, from the point of inserting the new sim card into my phone, I haven’t had a single good day with the service provider. Would you believe that I get +/- 5 to 7 seconds of network coverage per minute, its a pitty I cannot attach images to this complaint to emphasize the poor coverage. I’ve called the call centre and they advised me there’s something wrong with my handset because everything is clear on their side. Its possible yes but my BB 9790 is still new. So I’ve inserted a colleague’s M_N sim into my handset and voila it works with no hassle, endlessly. I’m starting to believe I’ve made a huge mistake joing Vodacom because my plea to have decent covearge withthem is wishful thinking.
When i lost my job i notified vodacom and they understood, so far i owe R160 (which i am gonna pay today). Vodacom locked my number (it says sim registration failed). I want my number back since i have been using it in 2010, they must tell me who is going to pay the remaining contract money? I have been using that number before they offered me contract
my complaint is the network in general I can’t use 3G then it goes to sos or a small 3g icon appears and I can’t get any emails or bbm msgs nothing its been like this 4 days now I’ve purchased my R59 bb internet service I’m busy on a free site the next minute I know it tells me I’m out of funds a whole R33 something and it keeps saying I have insufficient funds now you tell me what’s the use I pay my R59 for 30 days then I don’t even get all my days I’m disgusted in this pathetic service this is daylight robbery I’ve been with vodacom 4 more than 10 years but as soon as the shops open I’m changing networks because all you are going to say is sorry but sorry doesn’t give me my days back or my airtime and your network is damn slow it takes 4 ever to download a small 1000kb file really myself and my family and close friends are done with you guys because this is fucking ridiculous
This is the second time in a year that I am complaining about the poorest signal. They have send people out but we are now back even worst than before. We are a school in Mposa, KZN and we have 740 kids and about 100 staff which more than half is with Vodacom. Our parents is also not happy with the signal and many staff and kids at the end of contract are now moving over to Cell C as their signal is the best out here. Now I have been with Vodacom for more that 13 years if not longer but are looking seriously at other companies or to stop my calls from this number and switch over as that will be far better than to struggle as much as we do! I do pay R100o rand and more every month but is no longer available to waste money on you.
Good day to you
Every time I recharge when I check my balance again I find that money has been deducted without me making a call.
Please check and advise.
I been trying to acquire and additional line (ported from MTN), for the last 3 weeks. My initial conversation was with Vodacom sales on 0821950, (consultants Name: Godfrey). I request the addittional line at a "Price Matched" cost of R999 as prviously oofered to me on my last upgrade. Godfrey blatantly refused stating they cannot put forward susch a request. Appproximately a week later I again called 0821950 to initiate the porting of the MTN Number and activation of a new contract line. I then spoke to Kagiso who agreed to request from Vodavom Commercial to activate the new line at R999 and stated it will take a day or 2. Days later Kagiso had not called back and I had left 5 messages with his colleagues requesting a call back. Eventually i managed to reach him 6 calls later and he stated that they "cannot make outgoing calls". This sounded ridiculous to me.
I insisted on speaking to his team leader Pililhe Dlamini whom since has always "been out to lunch" or "not available" to date.
Apparently a company called Bytes People Solutions is outsourced as Vodacom sales. This company displays a clear lack of integrity and expertise. Their approach to custumer service is appauling. I am a client of vodaom for the since 1997 and am utterly duisgusted with the disgraceful service I am subjected too. "Vodaconm Sales" on 0821950 may be the the introduction to Vodacom for new customers and this service centre is likely to create an immensely poor impression. It is extremely unlikely that I mam the fisrt customer that is made to endure this frustartion due to the incompetent and unethical manner of this service centre.
There also seems to be and issue with the porting of the number from MTN. After a conference call with Vodacom and MTN porting departments this morning its seems that Vodacom has not sent through a "message 8 and 9" that is hindering the porting process. A supervisor Natasha at Vodacom Porting vowed to get the issue resolved. Should I hold my breath??
The McDonald's outlet at the corner of Boundary rd. and Wellington street is getting sloppy . Ketchup dispensers empty latter in the day, filthy floors by mid afternoon, too many kids sitting around playing catch with the hamburger wrappers. I am not the only one that is complaining just the only one that took the time. Food is good thought.
Took a cellphone contract in July 2016 .I was told that contracts ends end of August 2018 and all necessary payments were made as I asked them NOT TO RENEW the contract .
Come September 30th I was asked for payment of R208 and i disputed this as my contract ended in August but they ended up saying it means I was given incorrect information by the Vodacom agent ,I then confirmed that once I make payment they won't contact me again and in fact they will send me a cancellation letter and they said yes.to this day, almost 3 months later am without a paid up letter whereas 5 days ago they said I will receive it within 24-48 hours.
I had applied for data contract a Month back.
I'm not receiving any update on contract status and every time i contact the vodacom store where i had submitted by application only response i get is WE ARE LOOKING AT IT AND ISSUE IS ESCALATED
No more feedback until i call them again.
The Vumatel rooter was installed during May 2018 we still awaiting for Vodacom to install the Vodacom Rooter. I phoned several times,sent emails, people promise to come back to me but they don't.The salesman Timothy Swartz is very unprofessional and unhelpful. I phoned him several times, spoke to him on 6/11 he promised to come back to me but he don't he
The manager at the vodacom store in mall of africa Sibelo not sure how to spell it is extremely rude. He has no customer etiquette at all. His attitude was terrible and he was intimidating. I was charged R100 too much and he didn’t even care to try and understand and listen to me. He was abnoxious and totally rude. I have been with vodacom for years and I actually feel like cancelling it paying what i still owe and noving to another provider because of this man.
Natalie de Sousa
MY HUSBAND JG DE BRUIN -DECEASED 20181021-5705115037086(ID)ACC- I0574569-01
i CHANGED EVERTHING TO MY NAME LM DE BRUIN-EVERYTHING WENT SMOOTHLY. ON MONDAY I RECEIVED
AN MESSAGE ON MY PHONE: MANDATORY ACCOUNT LIMIT REACHED-SUBSCRIBERS SOFTLOCKED??????????????? AFTER TAKING A DAY'S LEAVE TO SORTING IT OUT-THE PROMISE WAS THAT THE SERVICE WOULD BE ON IN 24 HOURS????????? AFTER SEVERAL PHONE CALLS IT WAS ON FOR A FEW HOURS?????????? NOW THE SAME MESSAGE APPEARED - SOFTLOCKED. I WANTED TO UPGRADE AGAIN AT VODACOM??????????? NOW IM WAITING FOR MY CONTRACT TO EXPIRE TO MOVE TO ANOTHER NETWORK!!!!!!!!!!!! I CAN"T RATE MY EXPERIENCE BECAUSE THERE IS NONE!!!!!!!!!!!! I CAN"T EVEN BUY AIRTIME!!!!!!!!!!!!!!! I'M VERY DISAPPOINTED IN THE SERVICE THAT I RECEIVED AT VODACOM AND I'M GOING TO POST IT ON FACEBOOK FOR EVERYBODY TO SEE WHAT TO EXPECT FROM VODACOM. THANK YOU!
No help from help desk
I purchased a Vodacom Huawei P20 Lite on contract for the first time on the 17-11-2018 and my experience with them was a very poor one. I normally buy cash phones. I have an MTN network and i asked them to change my network from MTN back to voadacom and to keep my same number. They told me it would take up until 1 December for that process. i was reluctant but i agreed. I went into the Chatsworth Branch store and they told me it was sorted out. i told them nothing was done because i could not use my phone and it has not been used from the time i purchased it. there was no sim card given to me as well. the attendent put my phone on and gave it to me. they checked on the system and saw that it was not done yet it was approved the day it was purchased. i am so unhappy that I want to cancel my first time contract or else I will open a case. another option I am willing to take is that the phone be checked and replaced. it has not been used and it might give me a problem in the future which I am not going to be happy about. He also asked me to put a screen guard which i did but the phone is new. i want a new phone that can be used the same day as i have waited 16 days to use my phone which i could not.
Kindly advise the way forward.
i was due for an upgrade in October i was called by the agent and told i will be getting 2 new devices x2 P9 LITE.I went to the store and only was given 2 sim cards which i paid R105 each for. i then went back to the store in Phoenix Plaza only to find out that the agent saying that i already received the phones. In March i got a call from Raaf & Associates telling me that i need to pay for these phones that i don't have.
can you please get someone to call me ASAP so i can clarify what transpired.
Account Number: 107110945
I made an eft payment of R1586,57 on the 26/10/2018. Unfortunately it went in to wrong Vodacom Account from Standard Bank online banking.
I have emailed Ashwin Abrahams, the superviser at the Vodacom Account Department, who assured me that he had sent it the Finance Department for allocation.
The allocation of my payment has still not been processed and I am receiving smses on all 3 cell phones regarding non-payment and warnings of suspension of services.
How do I go about having this problem resolved?
This is urgent
Contact: 071 6030 417
My name: is Ms Bronwen Bownes, Cellphone No. 0825692402, I'm very angry. My Mother cancelled my old cellphone contract, without, my approval. I'm, now, on a new Pay-As-You-Go, with 5 Megs Wi-Fi Contract, fixed for 2 years. I want to know how my old contract, was canceled without any proper authorisation, from me! I cannot afford to finance this new contract.
My Mother has told Vodacom that she cannot afford to finance, my cellphone, anymore. That's lies. She just took out a brand new cellphone contract, on a Samsung Galaxy 5J Pro, with R169, per month airtime.
I just wanted to set the record straight.
WI Fi at my house just dint work .My 10G contract works four hours a day if you are lucky,my wife use a 2G contract on her Tablet and that is even worse.I want this 10G contract cancelled because it is of no use to me.It is not a problem with my equipment as one of my neighbors had the same problem and changed to Telkom and now has no problems.Optic fibre cables have just been installed in our complex,but with my Wi Fi working like it does I will never recommend Vodacom in this complex even if it is "Optic Fibre"
My phone 0796445009 Would like the 10G contract cancelled please as we cant use it.
useless after 3 months a contract has still not been cancelled despite committing to do so
This a story about 2 young people, let's just say the sweet and the sour. They both work at the Vodacom Shop, Lakeside Mall, Benoni. I went into the store to enquire about a new battery for my cell phone. Jonathan very abruptly informed me they will have to book in my, leave it there for a couple of days till a technician can see which battery it takes. I said to him this will be impossible as I use my phone all the time for business. He lifted his shoulders and said 'well sorry, that's how it works'. Luckily a little lady by the name of Alicia approached me from a side desk and said 'sir, let me see of I can help'. She opened my phone, removed the battery, checked with her manager and informed me they had a battery in stock. She changed the battery and put it on quick charge for me and 10 minutes later we were out of there. Great service thank you Alicia. As for Jonathan...Jonny my boy, take a tip from the lady.
PS I've been a Vodacom customer for > 20 years and staff like Alicia reminds me why I stay one!
082 898 0693
I have upgraded one of my accounts at the Vodacom Shop at Vodaworld on 8 October 2018 and it should have come with a PS4 and top dog voucher, I did not recieve the top dog voucher nor the PS4. The constultant said that the PS4 is out of stock and I need to call to find out when they have as she has no indication of when it will arrive. Vodaworld's number does not work due to construction and I drove there to enquire a week later. I was given the consultant's personal contact number and I called a week later only to be told they don't know yet. After visiting another Vodacom shop and they indicated that they have stock available. I complained on Facebook on 28 October 2018 and the social media team contacted me on Sunday saying that someone would call me, nobody called. When I followed up they said I should be patient and wait for a call. After no call was received I called the consultant on her cellphone on 2 November. She indicated that the manager is trying to source a PS4 from the warehouse and she would come back to me. She did not come back to me so I called again twice on 7 November 2018 and she did not answer my calls but sms'd back saying she would call me back. I decided to visit the branch to speak to a manager and no manager was there to attend to my query. The service desk lady spoke to the warehouse manager (Louis) and she said he would call me back with feedback later that day. He did not call and Caroline (Consultant) still did not call back. The contact number for Caroline is 0829978719.
I would like my PS4 and Top dog voucher today as I am already paying for it. I cannot contact anyone else at the Vodacom shop as the number does not work and when I go there I am told there is no Manager available. Please see attached screenshots of communication with the social media team.
I took out a new contract on 20/10/2018 wich is a laptop Lenovo . When trying to switch it on did not go in keeps on telling me there is a problem. Took it back to the Vodacom shop at mall@reds Centurion. Now they telling me I must phone Lenovo to fix the problem,now Lenovo tells me I must go back to the shop where I bought it they need to exchange it, now they say they can't do it its not there problem, I refuse to pay anything on that contract for something that is not working, how can you sell a faulty product and rob the client, My id 6909260252081 my number is 0724206527. This is not the first time I had a problem with Vodacom. I need to no what is going to be done about it.
I took out a contract with vodacom in 2015 it was for my son as a gift for his bday..was a 24 months contract ( 2 years )
We had a problem from the start ( the contract i signed a Game was for the amount of R 199.00 per month..
we ? the mater but was never assisted by Vodacom..
When the time came near.. We went to Vodacom in Middleburg we asked them to put the cancelation tru by that time we were already very tired and dissapointed in the service and wanted to be over with Vodacom...
After the Contract due date was over Vodacom deducted again we reversed the debit cause we signed a 24months contract and reminded them of Cancelation..
After debit reverse we Phone them again for a second Cancelation..after so many months we are starting to get attorney letters that say we owe Vodacom alot of money..
The Attorney called once and did not even give me time to answer is qeustions so i dropped the phone in his hear...
Now he is just sending mails for payments...
I asked in a very polite email that he must sent me the reason why we are handed over...still awaits email that state reason...
My husband was only contacted 1 time by Vodacom that was the time they said he was behind ( the time when he reverse the debit) ...was the day when he told the lady that contract was cancelled and as she can see it is only a 24 month contract and nobody was permitted to extend the contract...
I have two contracts which both was due for upgrade since August 2018. I decided to do an upgrade on the one contract only which I took out for my son,so I enquired at Vodacom the BRIDGE GREENACRES,PE BRANCH for the cellphone my Son wanted and when they had in stock I asked the saleslady to proceed with the upgrade onb the number 0714014993.I was told that I owe no balance on that contract so to my understanding it was that for the next mnth all I will be paying is for the new cell ,but to my dismay I saw my statement at the end of last month and I was charged for both .In other words I was firstly given the upgrade on the wrong contract and now I'm having to pay for the cell contract which is no longer active or I use ie the 0714014993 number.i went back to the store and was told I could just get a simswop done and all the Data will be given to me on that sim..What the saleslady failed to realize is the inconvenien it caused me now because I nolonger am able to use the 071 number since it expires end of November and its meaning my son need to change all his cv"s which ive put out with his 071 number .so I'm paying for two contracts now until the end November because of negligence of the salesrep..I'm very annoyed since ive lodged a complaint two weeks ago and not one person followed up on this till date. Somuch so for customer service . I will not ever have any dealings with Vodacom because of this pathetic service .
Call center agent gave misleading information whilst trying to sell me an upgrade. When I told him I could not afford any additional costs he rudely put the phone down on me. Pissed off!
Cell no 0721476209. I handed a written complaint in at Liberty Mall Pietermaritzburg,2-3 weeks ago, regarding reception in the area over the last few months ,I have had no feedback what so ever . Would somebody please advice me what to do, as this is very frustrating when one can not contact or be contacted . PLEASE regard this as URGENT
Regards Bruno Eggers
I called in on 05/09/2018 at about 18:50 to query on my account what my balance is, the lady I spoke to took me through my account and how I have been making payments and what was owing. In the end she confirmed the amount I need to pay is R160, on 06/09 I went to my nearest voda shop to make the payment and there I was given a different amount of R419.20, I asked that we make another enquiry as that is not the amount I was given . When i called the accounts I spoke to a lady by the name of Smangele who was very rude and being impatient with me, I then hung up and called again to speak to a team leader, a guy by the name of Phumulani assisted me.
Who also gave me a different amount to be paid, as customer I feel it is not my fault that one consultant confirmed an incorrect amount as when I asked about the sms I received she advised I should ignore that their billing system has an error and is confirming incorrect amounts, the amount that I need to pay is the one she confirmed. TCF in this regard needs to be followed,
I am still awaiting feedback from the TM regarding the complaint I put in for Smangele and also the conclusion on my account? the cell phone nr in question is 071 632 0725.
Can I get feedback on this urgently please, I may be contacted on the number above.
Good day to all. Hope all are well .the reason for this e-mail is the pathetic service from the retention department and customer care department. I contacted the retention department in regards to cancelling my Vodacom contract which I have had from 2011 . I have paid a substantial amount of money for this contract and decide to go to a new service provider due to it being cheaper .on the 31st of August 2018 I phoned 082 135 had was directed to the retention department. I was consulted by lunhgie who asked why I wanted to cancel my contract. I told him I was paying too much and it was cheaper with a new service provider . He then told me that he wanted evaluate my contract and get me a better deal . I also told him i was looking at a laptop . He told me he would contact me on the 1st September 2018 and that he was finishing at 2 . I told him I would be available after 8 . There was no contact from him or Vodacom at all. I phoned customer care to speak to manager . I was told to speak to a team leader. I was put on hold for 10 minutes. I phoned back a I was given the run around .the consultants were rude and it was noisy and I could hear anything . I phoned back for the 3rd time . I explained to the consultant my delima, I was placed on hold and and Lebo the new consultant from retention department was updated about my issue. When i was put through to Lebo I was told to hold again due to her manager being busy. I am so tired of being put on hold , rude consultants , consultants not getting back , poor customer service. I work in a service department for VW and trust me my customers are important to me . I always get back to them and make sure that all there needs and requests have been met . Please let me know why I should stay with Vodacom . From 2011 till now as a customer I have never complained and just paid. The 1st time I consult Vodacom and this is the service . Disappointed customer Vinnolan Moodley .
I've been handed over to Burnard, Raaff & Associates on a unpaid account that has expired.. All my Vodacom accounts worked on debit orders. What's strange to me is my Red account (which was expired for almost a year and in use) was debited monthly without issues, but the additional contracts I needed to pay these expired accounts direct to Vodacom. Why did Vodacom not contact me to inquire why the accounts was not paid instead I was handed over to attorneys. The ref DBN000151430. Please supply me feedback how there are inconsistencies in the billing methods.
I'm paying the outstanding balance; but I'm seriously considering to change network due to this...
I started complaining about my phone which did not work and the amount charged was not according to the discussion with consultant. I have phoned almost daily (proof of calls on my phone) and STILL 2 MONTHS LATER AM STILL SITTING WITH A PHONE WHICH I DON'T WANT AND HAVE HAD THE MOST PATHETIC SERVICE EVER FROM VODACOM. I insist on a internal investigation and full report.
Vodacom / Very very bad service
1 Lephalale, South Africa
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I have been a Vodacom customer for over 8 years, me and my husband. Never have I claimed screen insurance, but about a year ago my husbands CAT phone screen chattered and his CAT speaker were not working so they send us a new phone. Now my CAT S30 that I have now for over a year screen has chattered and I have send it in for repair on the 26/06/2018, the Saturday 30/06/2018 they phoned me and said that my excess payable will be R150.00, I said that it will be fine, it would take 2 weeks for my phone to be repaired (at Polokwane). I phoned Vodacom Lephalale on the 12/07/2018 to hear if my phone is back from repairs they said no my phone was send back unfixed because I have not paid the excess, the 17/07/2018 I went and paid the excess of R150.00 at FNB LEPHALALE MALL BRANCH, VODACOM SHOP LEPHALALE MALL, send the proof of my payment to Polokwane repairs so that my phone could be fixed!!! Today 01/08/2018 I went to the Vodacom Shop Lephalale Mall to hear what is going on, my phone is still not fixed because now there is a problem with the IMEI number!! Best of all they could track my phone with the job no that they gave me I am so upset what am I to do. The service is pathetic!!! The day I took in my phone I begged them that is very important that they fix my phone as soon as possible, because my father have passed away and I needed my phone with thing that had to be organized, now I have to sit with the loss of my Dad and very bad and disappointing service by Vodacom they just keep on giving me the run around.
Hope that U can help me with my situation
I have been trying to change a cell contract from one company to another.All details and paperwork were given to Vodacom outlet in windermere centre morningside Durban tel 031-3127083.It has been a month and nothing has been done and I can not get any answers from them as they say Vodacom is responsible for the change over,when I contact Vodacom they tell me to contact the store???
I can not get any joy from any one at all and they are representing Vodacom so that is what I look at,the cell number in question is 082 4556 356 and we have been with Vodacom for a long time and our new company wishes to upgrade all there phones and contracts to Vodacom.
I don't se this happening with this type of service.
hope someone out there can help
I have had no service the whole day. Tried to phone and got through to telkom instead. Waited on line for half an hour. Feel very frustrated and will make enquiries about an alternative provider tomorrow.
My sell number 0828088857. ID 5409185045083
This is the 4th time that I arranged for my account to be fixed
You wrongly did nor deduct last month’s premie
The lady at the call centre confirmed it and said it will be rectified
Yesterday my service was suspended ;so and I phoned again.
Again she apologised and confirmed my service is connected
Up to now nothing, phone and sim are still blocked
What a poor service delivery and taking into account that is Vodacom’s fault
I will forward this complaint to social media
i bought a vodacom sim card last week and i have been getting calls from a man Sipho saying that i'm using his nummber . When i called the customer care line i was tlold that this number was recycled but the previous owner of this number said he never stopped using his number .
This is an inconvinience for both me and the previous onwner as i have given this number to potential bussiness partners. What do you suggest i do (082 365 4668) Ayabonga Gogo
I bought a phone for my Wife(SAMSUNG S9+)This was on the 23rd of May 2018. I also bought the LED Cover/pouch and a screen protector. I received a voucher as part of the package and was told that I could exchange the value of this voucher when buying any original Samsung Product. I went to buy a Car charger for the phone and was told that it not allowed, I may only use it on the purchase of a cover/ pouch. I already have one and if I was informed correctly on the day of the purchase, I would have used it. it is now worth nothing to me. I feel I was misled.
I lodged a e mail query 0n the 09/07/2018 regarding one of my Vodacom accounts
received feedback the same day that it will be sent to the contracts department and they will give me feedback.
have heard nothing since send a query about it on 16/07/2018 still nothing.
the sad news is this is the second query about the same problem the previous month I had lengthy discussions on the phone regarding the same problem query number is:EC-1KJ9-19VWGG Vodacom account.
This is poor service actually totally bad from a company like vodacom
I have been dealing with Deon Du Plessis at your Clearwater offices regarding my cell phones which \i needed sorted out and also payments made by me over a number of months for a cell phone which should have been cancelled so as to enable me to switch to pre paid \i also inquired as to refunds
I have followed up on numerous E mails and have had no response to date and nor has my account been debited this month as to the monthly billing.
I am now sick and tired of the service received from Vodacom and I need this matter to now be resolved failing which I will be left with no other alternative then to take this complaint to higher authority and also mention my frustrations on Hello Peter.
Please respond URGENTLY
T R Alcock Cell phones in question are as follows 0722228292,0799873756 and 0723687205-Cell phones registered in the name of T R Alcock ID 5304185052082.
In need I can furnish all my correspondence with Deon should this be required
Good morning Vodacom Team,
Where I’m sitting here I’m so so frustrated, about 4 weeks ago my daughter phones me and asks me "Mom what is this welcoming ring tone you have on your phone"
I say what welcoming tune, and she says when she phones it says say Press * to copy this tune" blah blah blah at R 3 a day.
I said but I don’t know how this got there as I do and I never do subscribe to these things, ever, never
I have been at Vodacom Carnival now how many times, they phoned call centre, they pin in some numbers and they said it would be gone within 24 hours, it is still on every time.
I have phoned Vodacom call centre, and they have told me contact a number sorry cannot remember it’s *117 something and then to cancel the subscription, but when you do that it says “you are not subscribed to any subscriptions”????
I went again to Vodacom call centre Saturday and they phoned call centre an said they must put in *117*987# it will take 24 hours and will be gone, and Wallla, it is still on???????
I went to East Rand Mall Vodacom yesterday and the technician did something and said he deactivated it, probably 24 hours I must check in the morning, and Walllllla it is still on.
I am frustrated, as it has been eating my little air time I have, and then if I don't have air time left it bills our account.
My husband just upgraded/downgraded my phone and his phone, please can someone have this sorted out, I cannot understand that Vodacom cannot, and I need to be refunded my air time and the payments which have been billed to our account.
I just spoke to Vodacom call centre now they logged a service request, Ref no they sent to my husbands phone as he is the account holder, 072 630 9063
If you can please get back to me urgently
Have a nice day
063 777 1127
Brian Ilsley – 072 6309063
I hope this e-mail finds you well.
For the past twenty odd years I have been nothing but a loyal Vodacom promoter and client. I have four contracts with Vodacom and the only thing standing between me cancelling all four, and never uttering a single good word about the company and it's service to anyone, is your response to my question, how many times must one spell an address?
As mentioned above I have four contracts and recently decided to upgrade two of the four. I moved house and specifically informed Vodacom of my new address before upgrading. It has been over two weeks and yet the staff at Vodacom, after multiple calls, explanations, the spelling of my address backwards and forwards, still don't have a clue as to where I live, and quite obviously don't have a cooking clue about South African geography either.. (after contacting RAM for the third time I was informed that the official address on my packages says "Plot 164, Coldstream, Humansdorp, Easter Cape, Hartbeespoort," to whom Siri apparently asked if they 'were drunk' when typing in that ridiculous address. Please correct me if I'm wrong, but that address does not exist in South Africa!?) My packages have been sent cross country, most likely damaged, and I have been sat at home wasting time, and losing money, for two weeks waiting to receive these packages.
My question is what is Vodacom going to do to compensate me for my time wasted sitting at home waiting on a delivery? Because I now have to potentially wait ANOTHER WEEK after contacting yet another one of your staff members today. And honestly, how many times must I spell my address? Because I would have thought seven times to be ENOUGH.
Please refer to your voice recordings for any further information regarding the unprofessionalism of your staff in the matter. (Also please excuse my language in the last call, because I had to reorder everything.)
My phone nor my wifes phone can dail 0800 no I have reported this 3 times and at voda shop even take out sim in other phone still not working even bought air time not working and after hours all emergancy no is 0800 like car track or road side assistance so I will hold Vodacom responsible if something hapens and I cant phone in a stolen car or brakedown stranded along the road.(the answer is always support tech wil phone you nothing so far or it takes 14 days now 6 weeks stil nothing .
I found out from my bank that Vodacom had registered me with ITC as having an account and not paying it. I have never had an account with Vodacom.
I have raised it with Vodacom accounts department four times - been into a Vodacom Store and written to a lady called Corne who apparently deals with Fraud Cases. No one comes back to me - I sit with the problem. I have a Vodacom PAYG phone only
On 18 May, I signed a contract for the Vodacom Smart N8 Smartphone which came with a free Swiss Mobile Gear Dash Cam from the Vodacom datastore in Baywest Mall, Port Elizabeth
The dash cam was not available but I was not told this when I signed the contract. The Agent (Arleze) just said she forgot to order it and it will come in the middle of next week. I had heard nothing by the following Friday (25May 2018), so I phoned. She was a bit abrupt with me and said she had ordered it and will let me know when it arrives. By the following Friday (01June2018), I had heard nothing so I phoned again early morning. She was not available and had not returned my call by late afternoon so I called again. She was very rude and told me that she will continue to order it every Monday until it comes.
I then phoned the vodacom client number to complain about her and was transferred to a very helpful gentleman. I can't recall his name but his email address is email@example.com
He conference called the shop and Arleze was not available so he asked for the manager who came on line about 15-20 minutes later. Her name was Wendy Dedanker who then apologised and assured me that she will keep me up to date and was asked to provide feedback by the following Wednesday (6June). So I waited another two weeks. By Friday 15 June, I had not hear anything and I emailed the gentleman from vodacom again. He never came back to me but the store then phoned and said it was still on back order.
This is shocking as six weeks after purchase, the freebie is still not available. Surely there were contingency plans in place so that this kind of thing does not happen? Keep clients happy and all. The freebie was one of the reasons why I went to Vodacom instead of MTN.
I wanted to order the tracker watches for my two children but I will definitely not do that as I am already very unhappy with this service.
I doubt I will renew any contract with Vodacom or recommend to my friends and family.
Hopefully Vodacom will try and source this outstanding item.
Hi. I am so frustrated with Vodacom as I upgraded my phone on the 14 May but only received the handset on the 8 June just to find out that it is the wrong handset. I have been phoning ever since for someone to collect the phone. Each time I phone they say that they will log it on the system when I call again to follow up the consultants keeps say that they will log a request.
I was than referred to Nicole at Rewards Contracts 086236666 by Vodacom on the 25 June and she said that it will take 7 to 10 working days.
Later that day I spoke to Oamodetswe at upgrades 0821959 and she put me thru to after sales and after sales than told me to go to upgrades.
Oamodetswe than said she will send someone to collect the phone and at the same time Vodacom phoned me to upgrade the very same no that I am struggling with.
On the 26 June Sinqobile Phoned to offer me an upgrade one of the other contracts which I cancelled a week or two before the call. She than confirmed that the cancellation was never done. I asked to speak to her manager (Ero) and than she said that he will phone me back in 5 minutes which he did not do up till today.
On the 27 June 9:41 I received a call from Bridgette (0873104380) who said that they will collect the phone 28 June. Needless to say they never came to collect the phone.
On the 29 June I than phoned the delivery company and spoke to Levian Harris who is the senior manager and she said that they will collect the phone within the next 3 hours.
Over and above the above mentioned I also tried to complain at Vodacom`s customer service and they told me that they cant do anything that I should go to upgrades. I than send an email to (firstname.lastname@example.org) and also mentioned to them that I still get calls to upgrade the contract that I already cancelled and they say they cant do anything as I need to go to cancellations. So I am having problems with Upgrades and cancellations and I needed to complain but the complains channels keep sending me back to the departments that I want to complain about.
I cant believe it is taking 2 months to get a hand set and in the meantime I am losing 2 months of airtime and data and I have been paying for this.
I will be cancelling all 5 my contracts with Vodacom as I am totally disgusted and frustrated with the service I have received from Vodacom.
I cant believe it takes two months just to get a handset upgraded.
Please direct my mail to somebody that can help me regarding my matter.
I am receiving enormous cell phone bills for the last few months......that I CANNOT afford. Life became very expensive in this country and unfortunately I cannot afford a R2500 private cell phone account.
According to my account it is data usage that is sky high.......which is VERY strange as I am at wi-fi during the day at work and night at wi-fi at my house???? (and I constantly close all my apps!!!)
I went to the closest Vodacom shop in Tygervalley for help.
Received NO help at all........I asked the assistent f there was an app that can help me manage the data usage......NO!
And they cannot see where my data goes to, they can only see what I must pay......?? While I know for a fact that friend of mine have got a app that help them.........
I even explained to them that I close all my apps constantly and I am at wi-fi the WHOLE time......she just pulled up her shoulders and kept quiet. BAD BAD unfriendly service!
In the mean time I received numerous messages that I can upgrade my phone......excited(because my old phone give me lots trouble) I went again to this shop....NO you cannot upgrade. I asked if there was any way that they can help me to upgrade......NO! Unfriendly and not even short and sweet.....just short (and rude!) I even asked if I can pay for an upgrade as the frustration with this broken phone is endless! NO! They are NOT helpful at all and Vodacom's Customer Care is up to nothing according to me.
I have been with Vodacom for almost 20 years!!!! But after this nonsense I am NOT keen to continue doing business with you......your data and deals are anyway not as good as your competition. Your data is very expensive!
I am due for an upgrade in July......and I am considering some other competition provider.
I am not sure if I will EVER get a reply on this mail....anyway I tried. Next step.....Hello Peter!
Useless; incompetent; inefficient and RUDE consultants when calling 082 1952.
Cnythia Dlamini is the RUDEST of all and Oscar is incompetent but also inefficient.
My contract which I've been paying R1115 a month for comes to an end this month ( May ), I'll be porting my number to a new service provider.
I went to Vodacom Valley View Noordheuwel to get my son a Sony Xperia L1 for his birthday (which was Saturday 14 April) . I filled the forms on 04/04/2018 and received a sms stating my vetting has been approved the same day. It is now 17/04/2018 my sons birthday party is finished and still no phone. I phone them daily and ask if there is stock yet. Every day I have to hear "definitely tomorrow mam "no need to take another option. Today when I phoned again I said I want to complain to someone that can assist me TODAY. They gave me a bogus number to phone 072 520 86 89. I am irritated to the point where Hello Peter is my next step. I have been waiting for the phone for 13 days now. Really people 13 days!!!!!!!!!!!!!!!!!!!!!!!!
How do you explain to a 12 year old your phone (birthday gift)_ is late due to extremely poor service.
I currently have 4 lines with vodacom, 3 off my lines was due for upgrades and so I did the upgrades. Since I have upgraded the lines my 3 top up lines are being soft lock everyday due to all of the sudden (I have reach my credit bar limit) that I did not even know existed. I have been phoning everyday for the last 2 months to have my lines open up. I have complained about the issue more than 60 times to vodacom consultants, and all they say is that they have lodged a service request on more than one occasion. The consultants told me that the service request that they have put on the system are not being attended to, and that they have brought it up numerous times to vodacom management to resolve the issue as it apparently is a flaw in the vodacom system. I even went to a vodacom shop to see if they will be able to assist, but to no avail. The shop only scanned my payslips and ID copy onto the system in the hopes that it might speed up the process. This is totally unacceptable, It is simply impossible for this not to be sorted out. Please assist in this matter, as I am even unable to call the customer service due to reaching my call limit to the center.
My daughter booked in her phone for repairs at Cavendish branch, this wason the 01/02/2018, it was the Insurance claim and she has been following up with the branch and no feedback. On the 07/03/2018 she was told that the phone has been dispatched from the repair centre. Firday she followed up the phone was not at the branch. on Monday the 12/03/2018 I followed up with the branch, the phone still not there. i then phoned the repair centre, booom the phone is not even fix, no communication nothing, the wrong information that was given to my daughter that the phone has been send to the branch, my challenge is even now one month and 3 week the phone is still not fixed and no sense of urgency from the repair centre. When i ask is still waiting for the for the phone to be linked to what ever link because they dont have the model on their system and the quote from the insurace, i am really frustrated and angry because we taken for granted as customers.
hi I am very disappointed in Vodacom 4u mall off the south I went there on Wednesday to do a insurance, I arrived at the stores @ 17h30 and I asked then if it will be possible to do a insurance claim, they told me that its late already and the insurance is closed I must come tomorrow before 5 and they will be able to assist me, I than left the store just wen I was about to pay for my parking ticket the store manager ran after me and said they will try to call the insurance, so have decided to go back to the store and they called the insurance, they insurance they the a quote and the access about that I will be paying, but unfortunately they did not have the phone in store they than promised to order the phone and said it will be available on Friday they will give me a call I was than fine with it and waited till Friday, on Friday afternoon I than called them cause they never called me, they than said to me that the stock never arrived but it will be at the stores on Monday, this morning in than called to find out if the phone arrived they said they will inform to its to early, at about 15h30 I than decided to call them again cause no one called me I than spoke to customer consultant called Lebo, I than asked her is she sure that the phone is in store she than confirmed that it is available, I than decided to leave work and go pick up the phone, when I dot at the store a gentleman was standing at the door I than explained him what I need he than, I must wait, was standing there for like 10 minutes witch was okay a lady walked in the store she ashes if I have been help I than explain her that I am here to pick a insurance claim phone she than came said she will assist me, she than asked for my paper work witch I gave to her she than left her desk and went to the back office and was there for like 5 minutes she than come to me and said she is waiting for the paper work at the back, I than waited for like almost 20 minutes the manger off the stores come out and said to me the access on the phone will be R2900 I than asked him what is the value off the phone he than responded that it is 11500 I than asked him witch phone it is the than said a Sony ax I than told him that that's was not the phone I asked them to order for me, I than explain him that me and the customer consultant agreed that she will be ordering a Sony xa 1 ultra, then said he will call other stores and see witch one was has stock, I than waited for another 20 minutes, he than came back to speaking me as if I am his friend and in a very rude manner that they don't have the phone in stock but alberton city had it in stock I was very upset cause he wasted my time and said to him this is not acceptable stood up and walked away he than said something but I did not hear what he was saying I than walked out of the store all could hear is people laughing, this is really not acceptable infect the way the senior dealt with the people I don't think he deserves to be there cause he does not know what customer service is very poor services received and I am very upset
I wanted to shift my phone accounts from my wife to my account.I was rejected as not likwid enough to afford a second line.My bank statements show all payments your own statistics show no default over two and a half decades.You will definitely under stand my frustration with your company I have been in business since 1981. I have a turnover of 2 million a month no other company has ever rejected a credid application of mine so I can definetely not see vodacoms rational and antagonism toward me personally
What is your complaint?
My name Handy i have problem with vodacom, on 31-01-18 i had problem with network.
I was suppose to receive few important call, but that didn't happen because of Vodacom.
From morning tell around 17:00.
my airtime has disappeared don't know why
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