Vodacom Complaints Continued... (Page 10)624+ reviews added so far. Upset? Call Vodacom corporate: +27-8211
I upgraded on 8 May and was told by Aaron from Vodacom Horison that my phone will be delivered on Tuesday 12 May. It did not happen until I phoned and phoned and they became rather annoyed with me. My blackberry passport was eventually delivered on 18 May. Which I reported faulty the very next day as it gives me an error message and would not pass that message.
I was told by Aaron that someone will pick the phone up from me and they will sort it and have it back to me in two days. This is now day 4, still waiting for them to pick up the phone...I am so disgusted in the service I am getting I can pull my hair out, and just because there's no Vodacom employee to bash in the face.
Besides having to sit with this very expensive phone in the office the whole week, my bill for the month has already been amended on the 10th of May already. That's even before the phone was delivered. And by the rate the service is going now, I bet they will charge me before this phone is back in my hands.
I have been with Vodacom for eight solid years and has always just sang praises about their service, now I don't know anymore. This is beyond pathetic. The incompetence is killing me. What do I have to do to get proper service here? I want my bill to be fixed, I want you to pick up this faulty phone and replace it, and I want to be compensated for my inconvenience....
With all this being said, I PRAY I GET A BETTER RESPONSE FROM THE ONE ON HELLO PETER !!!!!
Last week, on Monday, I went to the Vodacom store in Pretoria Sunnyside to apply for a contract phone. The consultant there said I must submit my latest payslip, bank statement, and ID copy of which I did. Since I have two employers, I submitted my second payslip, bank statement from another bank I bank with just to increase my chances of getting the contract, then the consultant made me fill in the second application form similar to the one I filled in the first time I came. That confused me as I couldn't understand why.
This week Tuesday, I went there (Vodacom store) to ask about the progress of my application then the consultant there said to me the system rejected my application cause there is fraud. I then asked him "are you saying there is something fraudulent about my documents or something?" Then he said "No your documents are OK we don't understand what's wrong."
I insisted on getting clarity. They couldn't help me, he just gave me the Vodacom customer care line (082 111) which didn't help me at all. All they did was to transfer my call from one person to another until I got to the Online Sales Department where they advised me to go to the branch and ask them to cancel the application from the system so that he can process it online. I went there and asked them to cancel the application as I was advised by the Online sales Department.
They gave me my documents back, and I called the online sales to apply for new contract phone afresh but the lady there couldn't help at all she just hang up the phone. CAN SOMEONE PLEASE HELP AS WE ARE TREATED BAD AS CUSTOMERS, THE LEVEL OF SERVICE WE RECEIVE IS REALLY BAD, CAN SOMEONE PLEASE FOLLOW UP ON THE MATTER AND HELP!!
My son's almost new Sony Xperia's screen stopped working in the middle of March. The phone still worked, but the display was dead. He walked down to Strand Square Vodacom to explain the problem as we saw on the internet that it was a much discussed problem on certain batches of the Xperia. He was told by the staff that he had to take the phone to the repair centre at Somerset Mall (The Circle @ 5 Flags Centre).
As I work out of town and my son doesn't have transport, he had to wait a few days before we could do this. We took the phone there on about 20 or 21 March. Unfortunately he dropped the phone on the way to the shop and it had a small crack on the back plate by the time we got to the shop. I understand that Sony refuses any warranty repairs if there is any damage on the phone. I accepted this reluctantly, and asked them to supply us with a quote.
On 26 March 2015, I received a phone call from Stacey-Lee Manuel with the quote for the repairs and asked her to email it to me, which she did. I told her to give me a little time as it was a lot of money and I needed to arrange for the funds to be available.
On 31 March 2015 at 12h57 PM I sent an email to email@example.com to confirm that they should continue with the repairs as I have the money available. About a week later, we saw on the Vodacom website that the phone was back at the Repair Centre in Somerset West.
When we arrived at the Repair Centre we went to the counter to collect the phone. They went to collect it and to our surprise the phone was not repaired at all. When I asked them why it was not repaired, they informed me that it was sent back to them from the 3rd party as the quote was never accepted. I insisted that I accepted the quote and at first it seemed like the staff member didn't believe me as it clearly states on the document that the quote went unanswered.
At this point I really lost my cool and insisted that the situation get sorted out as soon as possible. Eventually she apologized and agreed to send the phone back to be repaired with a priority notice. I am not 100% sure of the dates, but after this last conversation the phone has been away for more than a month.
The worst of this whole situation is that we have received no communication from Vodacom whatsoever. TOTAL SILENCE. According to the website, the phone is still at the 3rd party repairer (for more than a month). My son actually phoned the Repair Centre last week to enquire about the status of the phone and was told that it's still being repaired and they will contact the 3rd party and ask for priority service.
In the meantime, I have spoken to some other repair centres and they all confirmed that it was at worst 1 days work to repair the stated problem according to the quote provided by Vodacom.
The level of service my son received from Vodacom is appalling, and it seems that there is no urgency from there side whatsoever to help. Every time either of us have contacted them, it ended up with an apology from them and promises to have it sorted out as soon as possible.
Of course, this would never happen and they never communicated any follow up news to us. Every time we had to contact them again, they never had the courtesy to phone, email or sms us once after the phone was sent away for the second time.
With all of this happening, he still pays his account every month!!
I have spent my whole life in the service and sales industry, and I have never experienced such bad service. The attitude of Vodacom's staff is so bad that it seems they really don't care about their customers. This experience with Vodacom will be spread far and wide and everyone who is willing to listen will hear this story.
My phone gives problems, just going off. I took my phone to Vodacom Chats in Brakpan. The guy said it can only be a software update or battery. I just bought a new battery, I said to him I think it might be charging points as my phone does not charge. He did the software update for which I paid R180.
When I went to fetch my phone the same problem exist. He then said I must buy new battery. I told him I have just bought a new battery. Now he wants to give me quote for repairing my phone which I think he should have done in the first place. This guy is just trying to make money out of customers. If I can't get this solved I will have no other choice as to contact the onbudsman. I hope to hear from you soon.
My Daughter's, who works on cruise liners, cell phone was stolen while she was home in November 2013, and this was 2 days after taking out the contract. As a result, when my husband was due for an upgrade last year in May 2014 we got a Nokia Lumia 720 for her as her contract had 18 months to go. We tested it and then put it away until she returned from overseas in Mid July 2014.
In August 2014 the phone's sound started coming and going. The phone was then taken into Tyger Valley Vodacare store and at the time told them that this was urgent as she was returning overseas on the 11 September. The updates and responses were very poor and we had to phone on a weekly basis to chase things up only to discover that the phone was sent to Johannesburg only a week before she was due to leave. I then had to phone on a daily basis and it was eventually sent back to the store 2 hours before she was due to leave for the airport.
6 weeks later, the same problem occurred but now she was on a ship and only returning 17 March 2015. so nothing could be done, and to add insult to injury the battery packed up as well at 7 months
On her return, the phone was taken back to Tyger Valley Vodacare on the 23rd March 2015 and again told them that this was an urgent job as she was going back overseas. and here the fun began again. ...... the previous job had not been closed and as a result a job number could not be provided. This they said had to be done by head office. After 4 phone calls and going to the store 3 times this was eventually achieved on the 17th of April. Again after various calls I was eventually told today 4 May 2015 that the phone is on the way to Johannesburg and has not arrived yet. 17 days after the job was allocated and 42 days after the phone was handed in.
My daughter is leaving on 11 May which is in 7 days time and no repair has even been started. This phone is still under Warranty, and I now demand a replacement as I do not trust that: number 1 it will be repaired correctly and number 2 continue to work once she leaves again and then at that stage the warranty will have expired.
I am in the service industry and have never in my life received such appalling service. All I receive is the run around by everyone I have spoken too including Managers at the Customer Relations. This phone must be replaced and ready for collection by Thursday 7th May at the very latest
I ordered a Tablet and phone combo from Vodacom. The courier only delivered the phone. I was not too happy with that and I phoned Vodacom to ask them to collect the phone on the same day. I received the phone and canceled my contract as they have a 7 day exchange option, this was from November last year.
Every time I phone them, they say that it takes 21 days to collect. It is now 6 months later and no one has collected this device! What irritates me even more is the fact that Vodacom have been taking money from my account every month. I find this very unprofessional from Vodacom. As one of South Africa's leading cellular networks, I expected them to have more moral and values and stop stealing and robbing its clients.
Failing to get a response from Vodacom, I will be speaking to my lawyers to get back what was wrongfully stollen from me.
My contract phone (Samsung S5 Mini) was stolen 2 months ago and I am struggling to claim my phone back because some genius never activated my insurance, which I signed for on my contract. So now for the last 2 months I have been paying for a phone I dont have, Vodacom please sort out your mess and fast.
Why do you advertise on the internet under itemized billing that you can view you recharge history, recent nos. dialed, account mini statement, 30 day statement, etc etc. when you cannot deliver or have the options available. Vodacoms service is really becomming frustrating more especially when you advertise what you cannot deliver. I am seriously thinking of switching networks. Even your call center is a waste of customer time and money 99% of the time they tell you they are working on the problem day's on end.
I took my phone for repairs on 11-04-2015 at Vodacom repair centre in Polokwane. The phone had a problem of a thick line on the left screen of the phone. The job number is 10736102 and they collected the phone on 23-04-2015 and the problem was fixed but they upgraded my phone with a new software which I don't like (not user friendly).
I then went back to Vodacom repairs centre to ask them to reinstate the software which came with the phone, I was told that is not possible. I as a customer not happy with this software version 5.0.2. I know for a fact that it is possible as I have knowledge of this, so please my request is straight forward.
Loss of business and destruction of existing infrastructure/property. The on going laying of fibre optic cable in ubungo has caused a total closure of my business for the last four days, sewage infra has been completely demolished, parking lot has been demolished and blocked. I am filling for legal assistance and you will be communicated shortly.
My sim card for my data device was hacked in June 2014 and the data usage alone was R4,000. I was actually in the hospital during this time and Vodacom agreed to reverse the amount of R4,000. Vodacom confirmed that they could not find any sign of data usage on my service and also confirmed that this was indeed someone hacking in.
Then, on the 1st of January 2015, an amount of approximately R6,500 was debited from my account and I immediately then reversed the debit order with my bank. I called Vodacom Customer Care immediately afterwards to inform them that I had reversed the debit order and my reason for doing so. This is when the 1st service request was logged and after 21 days it was closed without any feedback. Needless to say, I eventually landed up logging 4 different service requests and after 2months of ongoing calls to Vodacom I apparently owed R30,000 for data usage. I have been into a large Vodacom store and still have had no joy in getting to the bottom of this. All that I am told is that "the agreement states that you pay for data used no matter who uses it." Yet again, I am told that they cannot find any data usage in their records and they don't know the reason for the high billing.
I am a 62 year old woman and nowhere in my wildest dreams would I use R30,000 worth of data. If I check back in my records, I seldom exceeded my monthly data usage and for me to spend such a large amount on data is purely impossible. I also received no notifications on any of my data devices that I had exceeded my monthly usage and anything stating that any further data usage would be for my own account. My data stats on both devices show that I’ve used 32 GB since 2012. Even my daughter has tried to rectify this matter but to no avail.
Lastly, being a loyal customer to Vodacom for over 15 Years, every single payment has been made to Vodacom, and my account is up to date and paid timeously every single month! All my numbers have been terminated for life, so I'm told, and I'm being sued for the outstanding amount, but Vodacom is not prepared to resolve this issue with me. I think it's absolutely disgraceful and I am not the only person that has experienced this with Vodacom
I've been using my number for as long as I could remember, but recently, I needed to do a sim swap as I've got a new handset requiring micro sim.
I went to a Vodashop at Festival Mall and was told my number is registered under someone else's name. I was asked to get an affidavit confirming it's my number which I did, and they faxed it for me. I was told it should take 48 hrs for it to be resolved. To date, it hasn't, and yesterday, I went back to the same Vodashop and the same consultant didn't have an answer for me. He just to re-fax it all over again and asked me to give it another 48 hrs. I asked as to where the division dealing with the affidavit is located for me to go there personally to get this sorted but was told they don't deal with customers and have to liaison with them instead.
What do I need to do as this number is mine and is actively in use?
I did apply for a business contract from vodacom on Tuesday 14 April 2015 via online services, on Wednesday Vodacom phoned me and my contract was approved, they also send me a mail to say the contract was approved. On Thursday a Lady called me and confirm my package and also on mail again. She inform me someone will call me for telephonic confirmation on Thursday the 16th April, the the phone will be delivered via courier on Friday. On Monday the 20th of April I phoned 0821945 and they put me through to 15 different people where I have to tell them the same story over and over, eventually I got to the right division.
They promise me early during the morning somebody will phone me on Monday, to confirm whatever they need to know before they send out my cell. So I phoned again 3 times during Tuesday because I have to give training and cant take my cellphone with me, and get the same promise over and over, somebody will call me immediately, they have send emails to the "CONFIRMING" definition. I lost 2 days at work. A lady was very rude to me yesterday, but that was the same lady that told me lies about phoning me back. I overspend my calls to vodacom and it is now furious because they cant do their jobs and made false promises to the customers. If you phoned 0821945 it sound like a lot of bees they laugh and speak loud, why are the in a position if they can not act professional.
I have a contract with Vodacom for about 15 years and I cant say that I have not had experience with any company that is so useless to help a customer. My contract was on a weekender off peak that you have 120 minutes off peak, and I found that it is not working for me because I don't use the minutes after hours. so I went to a Vodacom dealer and queried about different packages that they have. Very nice service, the clerk gave me a contract talk 350s that could work for me 350 minutes any time
The first month that I got my account they overcharge me with the minutes (they don't give me any minutes) I pay for the more expensive contact and I don't get the benefits. so I called Vodacom and they will take care off it. I stopped my debit order and pay them the wright amount of money that is dew to them. The second month came and the same story, only they charge me R100 because I stopped my debit order and the money I deducted from the bill the previous month a nice bill, very close to R3000.00. I phoned them again and they say they will sort it out and pay me back my money that I was overcharged, even give me reference numbers.
The third month came and still the same story. Now this is really bad service, don't Vodacom have one person in their service that can see the problem, they know the problem is on their side but know one can fix it why are we paying our contracts for a company that cant give their employees training to help their customers. I have contact Vodacom again and I am telling you I will not pay my account this moth you need to sort your mess and see that I have paid you more money that is dew to you this month and if you register me at ITC I will take you to court and the we will see what training your legal crew have
After all these years this is the first time that I have been disappointed by Vodacom service. I have been a customer of Vodacom since the beginning of cellular service in S.A. You can check my records and see all my contracts over the years not to mention how many I have personally at the moment for my wife and kids. I hope you can assist me as this is the first time ever that I am need of
I have been using a Samsung Note 3 over the past years and got stolen recently. I need an Android Phone as I am an Auto Electrician and do diagnostics with a Bluetooth diagnostic device to allocate faults as well as an independent business with a print out report. After this phone got stolen I took out another contract as I needed an Android phone urgently. The phone I took was a Sony Z3 as it was advertised as waterproof that you can take photos while swimming and thought it may be an extra feature when swimming with kids. A month later my son spilled coffee on the phone and I thought it is water proof, I can clean it with water. I did dip it in water and dried it with a cloth. After that the phone was working but speakers did not work.
I handed it in with this complaint on the 25 March 2015 in Vodacom Brits Mall(JOB NO.10702495). I had this phone one month Only. I received messages that it has gone to Four ways mall, then advance repair center, then again four ways mall and again to advance repair center etc. This phone seems to have a problem from beginning or it was falsely advertised, never the less it costed me a loss of clients as I can not help them. I beg of you not to send back that phone. I fear I may endure further problems and loose more clients.
Notice of price increase received on all my contracts from 1 May 2015. I do not accept the increase as for point 5.8 of the contract, and the vodacom increase, to my contract prices, and the fact that Vodacom is cancelling our two year agreement/contracts from their side. I do accept the right of Vodacom to increase their prices as per 5.8 of the contract, and I therefore exercise my right to agree to terminate, not cancel from my side, our contract, with all the costs/charges/exspences to Vodacom as from 1 May 2015, on all my accounts. My right to keep my sets/ phones/numbers and to make all numbers, prepaid accounts as from 1 May 2015 and that no instrument will be blocked or blacklisted.
Vodacom used to be a wonderful network, however it has gone extremeley useless. I recharged with a R12.00 vodacom this morning and I hardley used my phone. At half past 10, I tried to send a message only to find out that my balance was R0.00. Many times this had occured and when I called in they couldnt explain why. In one case, the lady said that vodacom was experiencing problems and that the airtime would be restored shortly which never happened! R12.00 is alot of money and what should one do when they are in an emergency? I expect an email back from somebody in vodacom, acknowledging my complaint!
My complaint is as follows:- I purchased a handset (Samsung S5660 G10) from Vodacom in July 2011. It was delivered to me on 27 July 2011. The contract ended in July 2013. I was contacted via telephone advising me that I am due for an update, I advised the lady that I am not interested as I already applied for a contract with another service provider. The amount deducted via debit order from my savings account with Absa was R185.00. This debit order never stopped, in January 2014 the amount went up to R529.00 without my approval. This amount are still being deducted from my account. After several phone calls (referring me from one number to another, to no avail) and several e mails I still had no reply. The account number for the above purchase was 12759433.
Phoned Thursday midday my voice mail was deleted..i phoned 121..they logged the call and said voice mail will be active in 24hrs..why .. I have been with vodacom for many years and could activate voice mail within minutes..now over 36hrs..still no connection? I reactivated my second cell on the same afternoon in 5 mins...my business is 24hrs per day ..really need VM..can you assist..your help desk said I must wait another 24hrs??..Ii use vodacom for many gsm controllers for access to complexes
My vodacom account is still not reactivated, I have on numerous occasions attempted to speak to your consultants, who requested proof of payment. I have emailed them repeatedly everytime I spoke to a consultant. My debit order to you has been successful every month and its now 4 months and my number is still not activated. Please can you assist me urgently. I am so tired of speaking to your incompetent consultants who unfortunately cannot assist me.
I want to lay a official complaint this morning against Vodacom as well as a certain Leroy at the Bay side Vodacom walk in store in Bloubergstrand. Apparently he is the Branch manager at this store. I am a long life customer of Vodacom and if you go into my history, you will find me with your company for many years and i was always receiving the best service yet.However, i am very disappointed with the service i received from your walk in shop in the Bayside centre in Bloubergstrand. I do have a ADSl line with Telkom and was using it to do my work with the Bank who i am contracted with. All my administrative work was done on the Bank's system and ADSl was working just fine for me in the area.
Last week i experienced problems with my ADSl line and my computer and my husband that's always dealing with this, was not at home. I panicked and ran down to the Bay side centre to obtain help from your local walk in store on the 02nd April 2015. I did sign a contract and a package was handed over to me in the form of a Internet stick and a Sim card. The salesman wanted to open it for me and i requested him not to do so because i know what it is all about. i did have this same product before. I left and because the next day was the start of the long weekend, i didn't open the product neither connecting it with my computer.
My husband arrived back on Saturday the 4th April 2015 and fixed the problem for me. it was just a setting according to Telkom. My son and husband re minded me that i can still go and cancel the product because the NCA specifically allow a period for a "cooling of" on any contact. i am a Bond Specialist as well and was aware of this legal point. I went back to this walk in store on the 6th April 2015 and requested the salesman to cancel the contract. He said to me he can't do it because it is a walk in deal. If it was done telephonic, it was differently. My husband ask him what the difference was. He then turn around and said he will call his Manager. A unknown person approached us and he identify himself as 'Leroy" He confirm the statement of his salesman and said the contract is binding for 2 years and there is no way the contract will be cancelled.
Me as well as my husband indicated to this manager that he is busy misleading us and that he is committing a illegal action against the New Credit ACT. He then claimed Vodacom was not binding by this . My
husband informed him that we will lay a complaint against him at the Credit Regulator. He invited us to proceed. We left the store. I then contacted Vodacom help line on the 6th April 2015 at 15H50. I spoke to a certain Fatima. I informed her the reason of my call and i ask her if this call are busy getting recorded. She confirmed it. I cant believe that a big company as Vodacom are, will commit such a atrocity against a Law of the Republic of South Africa,. A further disturbing point is as i understood Fatima, that this product was not even activated on the 6th April 2015 although it was already taken on the 2nd April.Leroy still have the audacity to tell me that there is nothing i can do.
In December 2014 I have upgradesd on my contracts, I had to pay another 3 months on my previous contract R79 extra with the new contracts amount. I chose my new contracts on the U choose Flexi 100. Now in March when it came to the last payment of my previous contract Vodacom chooses for me that we should now be on U choos flexi 110, making me pay R10 more on each contract without giving me a call and asking if it is ok to put my airtime up with R10, I was never informed that I had to pay R10 more when I went for an upgrade. How could choices be made without consulting a client? I am not Happy with this because no one informed me about this I only got a sms saying From 1 May 2015 your uChoose Flexi 100 subscription will increase from R99.00 to R110.00 per month. Your new price plan name is uChoose Flexi 110, you are quick to give a call and try to sell something new to your clients. But when it comes to sticking to what a client asked for in the first place I don't know.
I had been incorrectly billed on my account, I realized in July 2014 that I had been paying exorbitant amount for this number. I stopped using the number and kept the Sim card where nobody could find it. To my surprise on the 6th December 2014 when I checked my bank statement I found out that Vodacom had been deducting the same amount (about R 911.45 or so) for all this months for the number that it is not in use. Despite contacting Vodacom to rectify the situation they had continued to deduct this amount until end of January. Their explanation of deducting such exorbitant amount was because I subscribed for Virus protection with a certain company of which I had never subscribed for such service neither did I give anyone consent to deduct my money through Vodacom. The money that was deducted was unreasonable for Virus protection. This is completely unacceptable situation and I would like Vodacom to reimburse all the money they have deducted for this data service with interest. I must mention that Vodacom customer service is really poor. I am willing to provide my bank statement and invoices, if required.
My cellphone contract expired in august 2014 and i did not upgrade to a new contract. So according to my knowledge it was a month to month contract. In October 2014 i contacted Vodacom customer care to cancel my contract and to change pay as you go. I had to give 1 month notice so November 2014 i have paid the contract amount for October 2014. 1 November i bought airtime for the month of November 2014. In December 2014 Vodacom debit my account with the contract amount which i reversed. My wife contacted them as i was out of the country. She was referred to many departments without any answer why money was deducted. Eventually she and a Vodacom consultant had harsh words due to poor services and no legitimate reason why the money was deducted. In February 2015 i received an email from Vodacom threatening me with handing me over to the credit bureau. To avoid my clean record be damaged i've paid the amount that i''ve reversed December 2014. I have emailed numerous times requesting a detailed explanation why i am paying if the phone number was on pay as you go. Until today Vodacom did not even acknowledge one of my emails nor did i received a legit answer. I personally think they owe me my money as they showed me with their silence on my request they do not have an answer as to why i had to pay.
This is my exact complaint to vodacom I just wonder if the person at the advanced IT center know how to log off a pc DAMN !!! i am losing customers because of them. From: Kobus - To: 'firstname.lastname@example.org.' Subject: poor service: Hi, I am very upset at your service ! I have a small PC shop in Underberg KZN . I load monthly bundles for my own use Then I load daily bundles that expire the same day loaded at 12 in the evening All of this depend on the amount of customers I get . when one wants to send an email I charge them R20 . I will then buy 20mb for R5 as maximum size per email is around 3Mb per attachment.
Now : after I have bought the daily bundle then one cannot log on to your server! When one do lodge a valid complaint for 6 times a day you get barred from calling the Helpdesk for a month !!! This is totally unacceptable if the problem persists on YOUR SIDE. When I buy daily bundles from *111# it don’t tell me your server is down The daily bundle expire at 12 the very same day. When one request detailed balances from *111# there is always *text missing*! Even when you send it via sms! I have lodged a formal complaint as one of the Vodacom numbers I use Then I got barred from calling your helpdesk for a month because I have exceeded the amount of calls to you. Again the problem still persists on your side !!! one moment one can log in to your server and the next moment everything is down! Even your email server crash for some unknown reason to me!
On Thursday even I have spoken to one of your IT personnel. The only one admitting to a problem … and I cant get hold of her again as one cannot select who to speak to. Yea Vodacom refunded me R10 airtime and 5oMB data But it is nothing compared to my clients that’s lost interest in my computer shop because of YOUR POOR SERVICE. I do hold A+++ and C+++ certificates and know each and every operating system available in SA from Win 3.11 to Win 9 as well as Dos 6 to Dos 6.6 that windows 8 use as well as any setting for Vodacom. How are YOU going to rectify this situation? I am tired of getting run around and when one have paid for a service and you don’t get , then one is allowed to get angry! Should I take this up with the Ombutsman ? This situation is totally unacceptable!
I am waiting your response witch I will publish on any website available to me as I am an MTN and Cell C user as well.
They always deduct more money on my account and when I call and ask they tell me that am in roaming areas. From Jan they deducted 400 or more but on my contract it says 200 per month!
I had a awesome experience with vodacom up until now that i feel thay are breaking signed contracts I have the following a contract flexi 100 and a contract top up 315 i pay R756 each month I have signed a contract with vodacom and now that i have approximately 4 months left to upgrade as per telephonic conversation they tell me the packages has been discontinued and as of 1 may 2015 the flexi 100 will be flexi 110 and the top up 315 will be a top up 335 yes the customer call center and then the vodacom branch pick n pay said its the rates that went up. Well now i must pay more than R756 per month here is news for you I did not give them permission to change it as of 1 of may 2015 and therefor i have signed a contract to agree on the R756 per month and did not sign and agree on the change of price plan. I will refuse to pay that extra money each month and will now stop my debit order and pay monthly bill in cash and only the amount i signed for and stated in the contract on February 06 2014 and the t and c's that i just went through on my contract does not list these actions as part as t and c's!
If you think Vodacom delivers pre-arranged and vital international roaming facilities, think again- there a good chance they will not- When you are overseas without roaming, don’t expect much help from them either. I requested and received international roaming service from Vodacom many years ago. Three times last year I found my roaming service to be inactive, despite checking with Vodacom before I left. On each occasion instead of just resuming the service, I was instructed to meet Vodacom's “special new” requirements in order to get roaming service reinstated. One of these conditions is/was impossible to meet. To re-instate roaming took Vodacom a roughly week on each occasion, during the week Vodacom repeatedly told me that roaming was enabled yet my phone was dead- a travelling companion had Vodacom roaming services. When approached for an assurance that it would not happen a 4th time, Vodacom CEO office’s response was to offer profuse apologies and to deny access to the Vodacom Community web-site to discuss their general response of "That's the way it is -live with it". I wonder how the Vodacom CEO handles such poor service when he travels internationally.
Hi, I am really annoyed with Vodacome using other companies ad their whatever they call it. I have received a call frim Elite Mobile offering me a R79 package. The guy who sold it to me told me so many lies that my sim will syat prepaid but now my phone has been stolen and I find out that im now a contract user. I am so angry with Vodacom. I hate it. And worse part is the contact is not longer according to the agreement. If vocacom continue using these people it will loose customers. This is really annoying, I cant stand this. I am so angry right now. I need my sim card back and not on Contract Please!
I have a company cell phone paid for by pfk electronics. I received a message yesterday from vodacom that i have requested a sim swap and i need to contact vodacom to advise them if not so. I dialled the 082111 number and told the consultant that neither i or pfk had requested a sim swap. The consultant said all changes to a corporate account must be done on a company letter head. She then requested our account number but since i was not at our offices in pmb where this information is kept i could not provide her with this. She then asked for our bank details and again i only knew we bank at nedbank . But this was insufficient. I then said i will get our office to provide them with this info . We did do this but it was too late. The sim was swapped. On investigation vodacom admitted they had made a mistake but that they will reverse it. But of course it will take 24 to 48 hours to be activated. My phone is my business tool and i am now 24 hours without a phone because vodacom messed up! This is not acceptable! I got cut off in an instant why can you not reactivate it in an instant? This is pathertic customer service. Your consultants should have verified the number especially when i told them we did not request a sim swap.
At the end of last month my vodacom debit order couldn't go through as there was a monetary problem. I then proceeded to EFT the money directly to them on the 6 March. On Monday 16 March they tried to re-debit my account again. The debit did of course not go though and my bank charged me hefty fees. I have been fighting with Vodacom since then to get a full refund for the bank charges as my bank account is now in excess. I do not have the money to pay in to my account. And now my bank is sending me unpleasant letters abt the state of my credit rating with them. Vodacom is offering a credit on my account with them for less than what they owe me. I want a refund done on my account. When I query it I get snotty responses from them telling me I have already been responded too???
I am a former Nashua account holder. My account was transferred to Vodacom in January 2015. I also upgraded in January. I filled out all the forms and on the application form I indicated the following choices:
1) E BILLING
2) DEBIT ORDER
In February 2015, a lady from Vodacom phoned me asking me to confirm the DEBIT ORDER. My answer was I indicated that on my application form and that I would appreciate if that could be done in that way. The lady confirmed that she indicated that on my account. Yesterday evening I noticed that I did not have internet services. This morning I contacted your Client Service and was told that my account was suspended. Up to now I have not received ANY ACCOUNT or NOTIFICATION of what is happening. If this is the way that Vodacom treats their clients, I will have to rethink my connection with you by joining up with another cell phone service provider. Further more, I will be seeking help from the Consumer Council if this problem is not solved.
I am visiting the outlet where this contract was taken out to make sure whether they have indicated my requests. If not, I will be taking further steps. Just because Vodacom is the leading service provider, it does not mean they can treat their customers in any way they like. Looking forward to your response.
October/November 2014, i was contacted by a sales consultant from Vodacom offering me a wonderful package deal, the sales person was so convincing and said that this would be great deal for me as my bills were so high, little did i know!!, my stupidity i agreed to take the deal. The reason for the new deal was because my cell phone bill was a bit high for two or three months, but was still paid via debit order. On the 22nd of December 2014 my bill was R3646.99 and there was insuficient funds, In january 2015 i received a bill of R8660.11 (inclusive of the arrears)and the new contact sold to me, when hardly even using the phone.
An amount of R4913.12 was again returned in January 2015. At this point my bill with the arrears was R8760.11, my line was then switched off. I contacted the call centre and they tried to explain why my bill was so high, I agreed to make payments to get the account up to date, I made a payment of R2000.00 on the 23/01/15 and R1000.00 on the 30/01/15 at this point my account was standing at R5860.11.I have three lines of which two i only pay bill of R359.00 and R349.00 a month as i do not use these lines. My bill as at the 03/02 was R8405.19 this was the new contract R1837.08 and the two other lines, i then paid R1500.00 on the 12/02/15 and R2000.00 on the 27/02 and R1000.00 on the 04/03/15. At this point my bill together with the arrears would have been R3905.19. On the 01/03 I received an sms that I owed R4360.11, on the 04/03 i received an SMS that i owe R5005.19.
On contacting the call centre which is a waiste of time i was told i must pay the arrears or else. I spoke to them today again and said i would pay R1000.00 and they could debit the full amoun on the 20th, they did not agree to this and i was told that they would not switch my line back on. I have had this contract since 1997. If i had stayed on my previous contract and not been suckered into a crappy marketing strategy of Vodacom i would not be in this predicament. As a loyal customer of Vodacom i find their service absolutely disgusting. I will not be paying the full amount on the 20th I will be paying this off and cancelling my contracts with this so called world quality company and will be taking my business to a reputably cell phone company.
Ref: 00 RU - UCSM / S3-8UB94-42CN / Your reference number is: 0038~8GKQ, 0030~04R4. It saddens me at the service received from your company. During Jan 2015 I contacted your offices to cancel a contract that will be due for upgrade in May 2015. whilst requesting the information your agent assisted me to upgrade my flexi time contract to a sony experia Z3 of whom confirmed the handset will be delivered to me on the 16th Jan 2015.
On the 29th Jan 2015 the handset was received almost a week later from the initial date provided to me. Upon opening my device i found that the sim card was a micro sim and not a nano sim. I then contacted the call centre on the 30th Jan 2015 and the agent advised a request was submitted and i will received the sim in the next 3 working days, the following week i called again requesting the sim and once again was advised in 3 working days the sim will be delivered i was frustrated with the service provided and had words with your agent for poor service received, I requested to speak to a manager and was advised the manager will call me back in 10 minutes of which to date i have still not received response.
I then emailed your customer care centre and after 2days received a call from Arlene Fredericks who sent me a prompt email regarding our conversation that i was to visit a vodacom outlet and buy a nano sim which they will reimburse me when i forward the proof of purchase, on the 16th Feb 2015 I forward Arlene the proof to have my money refunded, and a follow up email on the 19th Feb 2015 and again last night the 23 Feb 2015, of which today i have still not received a response.
I am disgusted at the service received from your company after been a client of yours for many years. Initially I thought of going directly to Hello Peter and / or the Ombudsman, but decided to log my complaint with your offices first, should I not receive a response by COB today. I will definitely take this matter further. Your urgent assistance in this matter will be appreciated. I request and demand that your offices reimburse me for payment of the sim and compensate me for the inconvenience caused.
I wrote a complaint on Hissing Kitty but did not activate it since I wanted to give Vodacom a chance to respond. However, my complaint appeared on this Website anyway. Much to my happiness, Vodacom Customer Service called me today in response to my emailed complaint direct to them, got the details, have notified the relevant department, have emailed me a reference and direct contact point, they were courteous, empathetic, apologetic, and professional. However, I will give them a 5th Star once the problem is actually resolved.
On the 16th February I went into Vodacom in The Village Mall at Hartbeespoort. I asked the young man representing Vodacom to show me how to check how much I had left on my DataBundles on my iPad. He replied you can't check that info on iPads. To which I replied of course you can, so he figured it out and I saved the link on my homepage. Since I needed to top up my DataBundles, he said I can't do so unless I know the phone number of the Sim Card in my iPad. To which I replied: Surely it's on the link we just pulled up on my iPad???
He topped up the DataBundle, and then I gave him my two other numbers to top up Airtime/Minutes, since when one can't get signal on one phone, the older phone has better signal. I commented that I did not hear both my phones receive airtime, but was rushing. This morning I ran out of minutes on one phone, which was impossible. So I called the Vodacom Shop and they said they were off line and couldn't do anything, but would call me back. The lady who took my call was professional and sympathetic when she called back to say the young man had given me DATA BUNDLES ON BOTH MY PHONES, on top of the Data Bundles for my iPad Sim Card. Really???
NOW PLEASE, help me out here. Why would anyone top up bundles on an iPad and two phones???? I have done this same configuration of top ups in Vodacom Stores in various malls including Cape Town, and NEVER has this happened. The lady obviously asked the young man to call me, who proceeded to tell me I'd asked for Data Bundles for iPad and both phones, which was nonsense!! There was a customer next to me whose details would be in the system after mine, and I have no doubt he would verify the fact that a blunder was made by the young man.
... instead of apologizing he was rude and defensive so I hung up, since APPARENTLY THERE IS NO WAY TO SWITCH FROM BUNDLES TO AIRTIME, even though Vodacom's representative was at fault!!
With a broken toe it was difficult to drive there in the first place, it's messed up my day, and no one seems to care. I expect to be contacted by a mature professional person who can either remedy this situation, or at least realize that further training is required of that particular employee. Who I hope keeps his job nonetheless, since there are enough unemployed people as it is.
Upset about poor service in the accounts department with Vodacom. I've been trying since December 2014 to cancel my phone contract. Till today 17/02/2015 I'm being charged for it, I have phoned the accounts department for help in this matter and the lady that helped me kept on asking me what contracts these are and after I told her numerous of times I don't have the information in front of me she refused to help me. I asked to speak to a manager and she just placed me on hold and didn't bother to get back to me. I am a very unhappy client.
I upgraded my phone on 2012/09/09, I wanted a phone that can do emails and I received a Nokia 500, after a week it started giving problems and I took it in to Vodacom Blue Route Mall, they then send it in for repairs, when It returned from repairs it was still not fixed so it was send in again, when I received it the thrid time it worked for two week and it started given problems again so it was send in again, I received the phone back today and they said it was a new phone because the previous one could not be fixed, when I inserted my sim card it still do not work so it must go in again and apperently it can take up to six weeks to get it back. I need a phone that can check and send emails for work purposes and according to me this is a breach of contract and I would rather cancel my contract with Vodacom than to carry on with something that does not work!
I recently submitted my blackberry for repairs. After all documentation was taken care of and i left the premises of vodacare, which might i add was not the the easiest locations to find and travel too, 2 hrs later within the comfortabality of my home i received a sms from Marco Fourie a repairs consultant that i completed the terms and conditions of the repairs by asking me to resubmit my ID document via email or travelling again to the branch. According to him he misplaced and somehow lost my copy of my ID document.
On a further note i recently received a sms stating that my phone is beyond economical repair. After numerous attempts to call to enquire the way forward given that i have insurance on my blacberry the consultants aswell as Marco Fourie has placed me on hold and i lost up to 60 min just by being placed on hold. However so far my query still has not been addressed. I dont know what is happening over there or if this is forms part of vodacoms policy to instill a sense of unhappiness in thier customers. I cant even begin to express my disappointment in the level of service i received. Please supply me with advice?
i applied for an samsung tablet 10.1 two and a half weeks ago. the consultant in Promenade Mitchells Palin Tamlyn said that it would be there at the store within one week. nobody phoned to say after a week its not there. i had to phone them to find nothing has been delivered yet. they then said they will phone me when it arrives and it has been two weeks and nobody has contacted me yet. i phoned again and left a message for the manager to phone me back as i left the complaint to say nobody is keeping me updated on how far the the process is regarding the Tablet. i decided to go to the store and requested to speak to the manager. she said that she never received a complaint from her consultant tamsyn. My problem is that the manager does not follow through on her complaints received. she should check on a daily basis what complaints there is as to me she is not doing her job properly but just sitting there and doing nothing. i am still waiting for them to phone me but no repsonse and no Tablet.
they are unprofessional and no client service.
Contract never canceled and 3 phone calls to cancel my contract - have been ignored. My cancelation email has been ignored. I have been taken to ITC illegaly and now I must pay the price because of their GROSS NEGLIGENCE
You owe me big time, Vodacom, for this as you have breached the terms and conditions of your own contract AND of the law of south africa.
Good day. Please let me know why I should keep on paying my contract every month if I can't use my phone. If someone tries to phone me the call goes straight to voicemail and the same if I want to make a call, or it shows on the screen "network busy" or congestion and the signal stays on sos most of the time.
What am I suppose to do if I get in an accident or someone needs my help or there is a real emergency and my network is off, who is to blame if something like that happens? This is not fair to let the customer pay for something that he or she can't use.
Apart from the whole identity theft issue and the whole way it has been handled, I had gone into your Fourways Vodashop to upgrade my account and to âfixâ my 3G (not knowing it had been fraudulently upgraded). I notified Vodacom on the phone and at your store with Kai that I no longer wanted to upgrade with Vodacom given the circumstances. I even called Vodacom to make sure a Talk 1000 was no longer going to be actioned. I am not going to call them again â I donât have the time to repeat myself. I told Vodacom on the phone that I wanted all contracts cancelled. They told me my Talk 500 contract would end in March 2013, and I said I would cancel then as I didnât want to pay the cancellation fees. I will be using the number portability option to another supplier. I am NOT going to be upgrading to a talk 1000 with Vodacom â this was clearly verbalised and Vodacom can check their recorded conversations on the phone.
After all of this, I have now received and sms this morning from Vodacom stating âYour migration to Talk 1000 call per second package has been completed successfullyâ. As per the consumer protection act â âExercise your new rights under FACTA to review your credit record and report fraudulent activityâ. Vodacom has not helped me with this and I no longer want to conduct business with them. Iâm sure you understand.
Also â according to the consumer protection act, and given that my request for the Talk 1000 which was supposed to kick on on the 1st December was cancelled within 48 hours of the request on the phone to Vodacom and at your Vodashop when I was there, I want this to be treated with care. Again, I donât want to be a client of Vodacom anymore (as of March 2013 as per my current contractual obligation). I have not received the service I believe I deserve after 15 years with your holding organisation.
My father has a contract with you that was done over the phone. The one is for R135p.m and the other is for R107. We had the phone for +-6 months when we got a call from vodacom that stated the contract includes a laptop and internet, my father said he did not want it because he is a pensioner and can't afford it but the the guy told my father that it was free and you only pay for the internet when you activate it. The first month we did not pay for the laptop or internet but when the second invoice came we had to pay R120 for the laptop and R249 for the internet (wich was activated without our permission or knowledge). We have been through the hole vodacom help centers witch is not so helpfull because according to one of your own workers its a scam that vodacom does and they only target old people. I don't want to hear its not your problem and that its another company, your logo is on the invoice we get every month. I am really sick and tired of this and i want this sorted out ASAP. If i dont get a responce i will go to a laywer and see what i can do to fix this. I dont want numbers to phone because i only waste my time you never give a service only another number, its your problem and i think you should fix it that is what CUSTOMER SERVICE is right? Can i please get a responce before the end of the week(friday).
To Whom It May Concern: I am really unsatisfied and frustrated about the service I have been receiving from the Vodacom repair centre at the Centurion Lake repair centre in Centurion, Pretoria. I took my phone if for repairs the first time, as it has been giving me problems. I had to stand in the long queue and explain to the lady what was wrong. They did not send me a sms to come and collect the phone, I eventually went to the branch and received the phone. I had to wait as Vodacom did not send my battery with, that they booked in.
The next day the phone was giving me the exact same problems, I went back a second time and had to stand in the queue again and explain to them the situation with the phone. They said they will send it to head office, which they did not. They did not send me a sms to say I must come and collect the phone. I eventually went again to ask whatâs happing with the phone. The lady could not track my phone on their system as the previous person did not even book the phone in on the system.
The lady had to phone the technician to ask if he knew about the phone. I had to wait a long time for them to find the phone. When they got the phone they said it had been fixed, and will receive sms now, I asked about the rest of the problems and she said âWhat problemâ I explained again and she said thereâs nothing wrong with the phone, Like I am making everything up that is wrong with the phone. I felt like she said that I was lying about the problems with the phone.
She said I must take out the memory card and see what happens. So I did and it was still giving me the same problems. I went back today a third time and are SO frustrated about the service, I had to explain everything and fill in the forms again. And I had to hear the same story again, that they will be sending the phone to head office. How many times do I have to do this to get the phone fixed? It is service like this that makes me want to go to another network. It is unacceptable. New Job number received for the repair of the phone: 8302689-52101198.
About 2weeks ago i saw a Laptop and cellphone deal of R199 per month in one of Vodacoms booklets which looked very attractive. the advert shows all the xtra stuff that one gets with the deal and that thers a once-off Sim and connection fee payable which i was well aware of and more then willing to pay. I went into the Vodashop in Stellenbosch to enquire about this deal and as advertised the guy repeated it to me. When i went to sign the deal, i was told to sign a page of an xtra R230 inisiation fee that will be deducted from my account within 48hours after signing the contract.
Seeing that this was a gift to someone close to me i decided to sign the contract bt with the intention of placing a complaint of charges thats not advertised.I feel this is totally wrong of Vodacom to charge fees thats not stated in the advertisement and the salesperson did not tell me about this before i even orderd the laptop.
For several years we have been complaining about the poor signal in our area GPS 25Â°47.756 E 028Â°27.298. If i could just get past the faceless system and email a real person then i could send them 25 vodacom subscribers numbers with the same complaint in this area. The customer care line is a joke, when you have finished listening to their excuses and you press 2 for the poor quality the voice recording says can't understand your selection. The truth is they donât want to listen to complaints they just want to sell airtime and contracts. Perhaps under the new consumer act we can take them in as a group of 25 consumers ?
PS. if Mr Vodacom is listening do a Earth Google search on the name to find us
I have closed my vodacom account in 2009. In 2010 I found out that vodacom have blacklisted me without informing my by any statements of an outstanding account or telephone calls! I went into a vodacom dealer shop to find out what was going on and they informed me that I have a outstanding balance of R1200 with vodacom. I have paid the amount to clear my name. Now in 2012- 2 YEARS later!!!!!!! Vadocom legal department phoned me to tell me that I have an outstanding acount of R1800 from 2009??? I told them that I have setteled my vodacom account in 2010 but they seem to have no record of it and I have been blacklistsed again!! They can't even send me an email with statements and I think that its totally unacceptable!!!!!
Last Friday I applied for a contract phone and got approved. Tuesday I phoned to check my delivery and the operator told me it'll be ready for delivery on Friday. I told them to deliver the phone at my work but its 14:30 already and I still don't have a phone. I'm going to spend a lot on the contract but at least if I'm told I'll get it on Friday then i don't want to wait for the damn thing. So if I don't get it by 10:00 on Monday I'm going to cancel because its not nice what you are doing.
For the last 2 weeks we have had problems with making calls from our vodacom number cell phones, get "call failed" sometimes 4-5x after each other to just try call a number( landlines, other networks), when through the signal breaks up continually and drops calls frequently! I called someone the other day 8x to try finish a phone call conversation! Had alarms going off at neighbors house today and couldn't even get a call out to them! Tried 5x and it just says call failed! what if I had an emergency??!!
It's not other networks we call that drop - if I call a landline it dies/ cuts the same. Vodacom- WHAT is going on???? This makes us want to migrate to MTN!! SO frustrating!!!
I use vodacom modem to access the internet, now because to use the modem to get on the internet we have to purchase bundles with our airtime money,but as soon after i've just bought the bundle i need and try to access the internet the server would say that i have ran out of money to use the internet, knowing very well that i've just bought my internet bundle and have never used it, i want to know why are they saying i don't have sufficiant funds to access the internet? Hai! Man please do something about this problem, just the other day i had a problem with the network.
The Vodacom call centre service is abominable! If I have to speak to one more incompetent, impatient person unable to converse cohesively in English, I will actually blow my top. No matter what you do or how nice you try to be, these call centre agents just read their awful scripts and parrot away unempathetically - and every single time you have to start your story again, as no one takes responsiblity for solving any problems! Uncouth, unmannered, and absolutely UNTRAINED in form of customer service or basic communication skills.
I suggest you conduct a training needs analysis based on the numerous complaints you receive and do something about it. Good grief I'll even help you do it.
In August 2012, I went in to the Vodacom store to request that my the internet usage is capped once I reach my monthly limit as I had been billed far more than the R.149 that was agreed to on my contract. The lady at the store informed me that she had made a note on my account and that my request would be granted going forward and so it was, as I paid just R.149 in Sep, Oct & Nov.
However, on the 10th of Jan 2013, I could not connect to the internet, upon calling Vodacom, I learnt that Vodacom has put a stop on my account due to me having exceeded my limit for Dec and my bill now stands at a staggering R.3000.
I would like to know how come, the cap placed on my account did not kick in once I had exceeded my limit so that I wouldnât have been charged such an exorbitant amount and secondly, why is it that a stop was placed on my account 10 days after I was billed for the month of December??? Had Vodacom been more efficient in processing my request for my internet usage to be capped, surely I would not be in this position where I have to pay a ridiculous bill with money which I do not have.
This is yet another clear indication of just how useless and appalling Vodacom really is. They clearly do not have their customers interests at heart and try to make money off customers any which way they can.
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