Vodacom Complaints Continued... (Page 3)451+ reviews added so far. Upset? Call Vodacom corporate: +27-8211
I have lodge several complaints with Vodacom about the billing issue I experience. Nothing has been done to fix the billing issue. How many times do I still need to contact Vodacom before they will fix my account. Vodacom is currently in breach of contract and I have taken this matter to the National Consumer Commission and if this does not get fixed soon I will take it to one of my colleagues working at Carte Blanche here at Mnet. I am not going to pay Vodacom a cent further until this matter has been solved. I am prepared to take Vodacom to court. I will also not pay the R100 they charge me for the debit that I stop as I have not seen any credit on my account.
They are not suppose to deduct more than R294 each month from my account and not a cent more. They must go and look at the history on my account and they will see for themselves. I have an UChoose account so if I top my account up it goes directly from my bank account. I see my current bill are already standing on R416. I am telling Vodacom now, the debit order will not go off from my account as I stopped it. I will pay Vodacom corporate what is due to you which is R294 nothing more and nothing less.
Until they can prove to me where this additional airtime is coming from you charge me unlawfully and fix my account I will not allow any further debit orders from my bank account and I will not pay the R100 you charge me for another fault not mine. I say again I am prepared to take this companyto court and to the media.
I paid more money into my Vodacom Cell phone account through the FNB online banking when paying my monthly bill. When I want to claim the additional funds which is in my account I am told I need to present proof of payment for the whole 2 years that I have been paying my account. When I said I will present the bank statement, Vodacom says the bank statements are not acceptable. The additional funds into my account is in excess of R2000. I want to upgrade my account, however I am unable to do it before the refund issue is settled.
My feeling is that Vodacom is full of tricks when it comes to serving its own customers honestly. I have great respect for Vodacom but after going through this ordeal I have to think otherwise. I am prepared to escalate this to the highest authorities even if it means going to the media. I believe I deserve a better service from Vodacom than the mediocre service that I am exposed to. Funds that are in the account has been paid by me not Vodacom, It does not make sense when a big company like Vodacom enjoys when money comes in but makes it difficult for money to go out. I wondered whether she understood what she was telling me or it is the coaching that she received from Vodacom.
I have contacted the Vodacom store more than I can remember to inquire about the 5 gig of data that was supposed to have been loaded upon activation of the account and the issue has not been resolved. I also asked for the just for you promotion to be activated on my account that too has not been resolved. I have been more that patient to the point that I can't anymore. I have contacted Amanda so many times she told me it will be resolved and nothing has been sorted!
I have received a free tablet from Vodacom in the middle of September 2016 for being a loyal customer for 22years. I was offered a 5Gig a month contract for R199-00 a month which I accepted. I received the device and sim card on the 16th of September 2016. I installed the sim card into the device and it worked fine for a week after which it stopped working. I have ever since been trying to get it connected again after I paid the monthly subscription and the pro-rata amount for the 2.5Gig they gave me for September not being a full month.
I went to various Vodacom shops in Greenstone mall as well as made various calls to the Vodacom help line with no luck. The one guy at greenstone Vodacom told me to do a sim swop which is still not being done after I bought the sim card from them, excuse being the synchronisation which was done by Vodacom 4U in greenstone is still pending. Surely it cannot take 4 days for them to do the synchronisation and holding up the process because it is still pending. I have no guarantee that the sim swop will solve my problem but at least this guy is trying. I am very disappointed with the way I have been treated in the last week and I don't think that is appropriate to treat your loyal customers like this. I would like this matter resolved now, I am currently paying for a service I am not receiving.
I sent my phone in for a warranty repair (for a common problem with the S6) and for them to avoided fixing the problem i believe they put liquid in the device and say it's liquid damage. I cannot accept this discussion as my phone has been nowhere near water and then i got a rude consultant who keep interrupting handling the complaint. I will go viral and take this to the ombudsman.
For the past month I have been requesting a simple tax certificate for year ending Feb 2016. I have sent numerous e-mails to customer care. I have contact several on line consultants, I have been to a local store, they refer me to 082 1946. I spoke to a Reesha there, she said she will sent me a tax certificate within the next 10 minutes, that was 3 days ago-still nothing. This must rate as the poorest service I have ever experienced and my esteem of Vodacom and the Vodashop company is very low. I do not expect much of this as well and will shortly share my experience with the local newspaper! Go on with your utterly bad service.
On 5th September I entered into a new contract for 2 Samsung Galaxy J1 Ace Neo phones, one with R200 airtime and the other R55 airtime. Before I could collect the new phones the store in Simmonds street was robbed and the phones stolen. I eventually received the phones on 16th September 2016. It is now the 28th September and I am still unable to access the internet.
I have been back to the store on probably 4 occasions and have been to the Rosebank store on 3 occasions to assist with the set-up but they have been unable to resolve. I have also phoned the call centre about 4 times and was transferred to an IT specialist yesterday. According to all of them the sim has been synchronized, the Internet access is on according to the system etc and I have reset the settings on the phone on numerous occasions, but I still do not have access to a Network. I can phone and receive calls but cannot access the internet. I have placed this Sim card in another device and was also unable to access the internet. To me this then means there is a problem with the sim card.
Yesterday I returned to the store in Simmonds street to request that the sim card be swopped free of charge and the R200-00 airtime to be transferred to the new number. When they called the call centre they were advised that they need to log this via email and after visiting the branch now I have been advised that they still do not have an answer. It is apparent to me that there is a problem with the Sim card and it needs to be replaced. I have had the phone for nearly 2 weeks and can still not use it for the purposes I got it. I would appreciate it if this matter could be resolved sooner rather than later.
In addition to the issues above I visited the Eastgate branch on Sunday 18th September 2016. When we arrived at the branch at 10h30 the doors were closed. We tried to make eye contact with the staff inside the branch but they either just stared at us or had their backs turned to us. Only after my husband started banging on the doors, did a staff member decide to lift herself off her chair to talk to us. She advised us that the store had been flooded and the systems were off. When I asked her why they had not placed a sign on the door, she advised that they were drafting a notice. Really, it takes them from 09h00 to 10h30 to draft a notice? Surely they could have had a staff member at the door advising the customers of the issue?
At this stage I have really had enough of Vodacom and I just want to be able to use the phone I received on the 16th September to access the internet.
I requested on 18 May 2016 a premature contract cancellation quotation, which I received the same day. The quotation indicated an amount of R471.63 to settle the account. On 19 May 2016 I paid the said amount into Vodacom account and mailed the proof of payment to your Retentions and Cancellation section. On 03 June 2016 I received a statement indicating payment due of R393.49 on this specific statement the payment done on 19 May 2016 is indicated under reference number TR85800287.
I phoned your accounting section and spoke to a lady who promised that she will come back to me in less than two days - she never came back. On 11 July 2016 I received another statement indicating I am two months in rears. I forwarded an e-mail to the Retention and Cancellation section where I requested Vodacom to correct the mistake. On 13 July 2016 I received mail from email@example.com (Mateemane) indicating that he could not retrieve my documents as mailed to you on 19 May 2016. I was requested to "copy it the way it is on the email you received so that we can request credit and reconcile your account or resend the original documents with ID copy and proof of payment" On 13 July 2016 I send proof again to Mateemane.
On 20 July 2016 I send another mail to Mateemane requesting feedback. I never hear anything form him. On 08 August 2016 I phoned the accounting section again to finally resolve this matter, I spoke to a person with the name of David, he said that the matter must be dealt with the Retentions and Cancellation section, he put me through to that section where I spoke with Aubrey Ntshebele who said I must forward all the necessary documentation to his personal e-mail address which I did, he responded the same day by e-mail stating " Kindly be advised that the documents have been received and will be forwarded to the admin guys". On 11 August 2016 I send mail to him asking "Still no feedback?" No response.
On 28 September 2016 I received mail from Vodacom accounts that I had to pay R1473.96, which will be deducted from my bank account, not long after the mail I received a call from a lady in your accounting section and I express my dissatisfaction regarding this matter, she said that she will follow it up. I forward again an e-mail to Aubrey Ntshebele expressing my dissatisfaction.
For the past few months I have had the problem whereby I am unable to purchase data bundles when my data runs out. This results in me having to contact Vodacom and have a service request logged. Until such time that the problem gets resolved I inevitably run of out-of-bundle rates to the tune of one almost R1000 two months ago.On Friday 23rd September just after 08:00 I tried purchasing a data bundle again and although I got an email confirming my successful purchase, the data was never loaded or activated. I contacted the call centre after 15:00 and spoke to Seipati. She said she sees the problem but cannot assist and neither could she load data for me from her side. I asked for her surname for record purposes and she refused to give it to me.
She in turn transferred me to a department called "Solutions" where I spoke to Khomotso. He also confirmed that he sees the problem as well as comments from previous times I escalated it. I asked him where was based and he said in Johannesburg. He indicated that he would be logging a call and personally handle this matter and get back to me by latest Monday 26th. He further mentioned that I would be reimbursed or credited with any out-of-bundle costs added to my account from the time that this problem commenced. It is now Wednesday and I've not received as much as an sms from him, let alone a call. I contacted Talk Radio 567 about this problem on Friday afternoon and a massive host of listener called in and sent sms's afterwards confirming that they experience the same thing.
One person said his bill ran up by R3000 more than usual in one month due to the same issue. Is this per Vodacom's attempt to scam people out of money because the cost of out-of-bundle rates is astronomical. I will be phoning Cape Talk Radio back by tomorrow afternoon if this matter is not resolved by then.
At the beginning of July 2016, I accompanied my Son to the main Vodacom outlet in the Menlyn Mall with the intent of transferring one of my accounts to him. We walked in at 12.45pm and waited nearly 2 hours for our number to be called out. Once we were eventually helped, the consultant acted as if this was completely normal. We filled in all the forms, all "T's were crossed and "i's were dotted. we submitted all the required documents. The consultant said that it would take a few days to process the documentation and that I should upgrade to the package that my son wanted and the account would be transferred within a few days. We eventually left the store at 15.30. To this day, the account has not been transferred. I have no intention of sitting there for another 2 and 3/4 hours.
I am livid, Vodacom keeps debiting my account on the wrong dates after I have told them to change it several times. Now has affected my credit rating. Missed my flight on Friday because they suspended my line and all I get is Sorry for the inconvenience. I just need my contract terminated with immediate effect and I'm not paying no penalty fee after all the financial implementations you have caused me. I'm tired. And Vodacom's incompetent call centre agents who keep a person holding for hours. Call me and cancel my contract please.
I have taken out a router contract with Vodacom on 24 August 2016. The package was delivered on 29 August 2016 without a sim card, I could not use my data and to date I have spent an unnecessary R 165 on data. I contacted the after sales department on 4 September 2016 and 7 September 2016 to inform them of the sim card that was excluded from the package. I was informed the sim card will be delivered with in 5 - 7 days. On 13 September 2016 the sim card has not yet been dispatched for delivery by Tobogo (team leader in the after sales call centre).
I hereby request that my R 165 be refunded and Vodacom to deliver the sim card by no later than Friday, 16 September 2016 at 14.00pm. The service I received from Vodacom within the last 3 weeks was poor, your service was always outstanding, for reason I am very disappointed for the service I received.
Different companies call me everyday claiming they are phoning from companies Elize Roodberg or Mondo and that they received my personal information from Vodacom. They know my ID no, my full names etc. They then offer me discount on airtime. I am on a limitless package. Why is Vodacom giving out my detail.s.
I am a long standing Vodacom client, who has been supporting Vodacom for many years and have always paid my account with a credit card. With my electronic statements, I also received a form to complete to update my credit card details for payment around April 2016. When I first enquired about updating my details telephonically, I was told that it is no longer possible to pay my monthly account with my credit card. In indicated that that was not true, as I had received written communication from Vodacom to update my details.
I faxed through the completed form to update the credit card details in May 2016. After receiving an sms indicating that the account is in arrears, I again faxed through the form on 13 July, as per the instructions on the form received. After receiving another warning about the outstanding account, I again phoned client services on 20/21 July. This time I was told that I need to put a reference number on my faxed form, otherwise it will not be dealt with. The reference number I received is 1-24265041538, which I wrote on the update form and faxed with a copy of my ID document on 22 July 2016.
On 28 July 2016, I was informed by my wife and daughters that their services had been suspended. I again phoned the client services to try to get the matter resolved, without success. Eventually I made an EFT payment on 28 July and was told that the service would be reconnected within 4 hours. Nearly 24 hours later I again had to phone client services to get the lines connected, which then happened after half an hour or so! On 29 July I was also phoned by a Vodacom representative to request my updated details, which was provided, which I then assumed would resolve the matter.
However, on 16 August at 14:00 I was informed by my daughters that service had again been suspended. I went to the local Vodacom shop in Potchefstroom to get their assistance, without any success. On the morning of 17 August I drove from Potchefstroom to Midrand to have the matter resolved once and for all. I cost me a day out of office, as well as the traveling costs, but after talking to the client services manager at Vodaworld, he appointed a lady to assist me, and the matter was resolved within approximately 20 minutes.
My frustration is that I spent hours on the phone, trying to engage with a customer services supervisor or manager to get their assistance, but every time I was blocked by the call centre staff, refusing to transfer me to a supervisor and bouncing me from customer services to accounts and back. This is the worst customer service or actually complete lack thereof, that I have experienced in a long time, although I am sure that all regularly receive bonuses for keeping the customers away from the people who can really resolve matters.
I lodged a formal complaint in this regard on 17 August at the Vodacom client services in Vodaworld. A Service in Retail Specialist, Juanita Scholtz contacted me in hours, calling me a valued customer of Vodacom and thanking me for my continuous support, also indicating that the matter has been escalated to higher management. It is now nearly one month later and I am still awaiting feedback from the higher management. It is increasingly becoming clear to me that with regard to customer service, talk is cheap for Vodacom. Unfortunately, it is the money that buys the whiskey and not the cheap talk.
I bought a tablet on contract in 2015 at Vodacom mall of north polokwane. it was a birthday present for my wife. She passed on in May 2016. I contacted Vodacom several times in order to close the account since I could not continue using the number which was used by my deceased wife and alternatively I was advised to do a number swap or settle the balance. I decided a number swap and went to the nearest Vodacom outlet in Tzaneen lifestyle around June. I was told that number swap is not possible since my account was an open/closed line, not sure.
They advised me to terminate close/open line. The form was sent to me and I completed and submitted back to the outlet. To date nothing is happening and I pay the premium every month. The 500 data which she used to receive on monthly basis, no one is using them since May 2016. I used to call Vodacom but they send me from pillar to post. The gentleman at Tzaneen outlet promised to call me but he never did. You are frustrating me and if this thing is not solved within 30 days from today. I will stop the debit order until my conundrum is solved.
I was offered a new contract that included the provision of a tablet, and was informed that if I did not want the offer, I could contact Vodacom within two weeks and they would collect the tablet and cancel the contract. Having received the package, I decided that it was not something that I wanted, so I contacted Vodacom and informed them. The person that I spoke to accepted my explanation and said that Vodacom would come and collect the package. The package never was collected, and I have been billed since February.
I'm very disappointed in Vodacom. I was due for an upgrade in August on one of my 4 contracts that I have with Vodacom. I phoned Vodacom upgrades and chose one of the Double Deals (Vodacom Power Tab 10 on 2GB 24 month data top up price plan & Includes additional Vodacom smart tab 2 3G + Starter pack + 10GB data once off & R10000 online educational voucher) for R269p/m x24, that was advertise online. The lady told me that, that deal don’t exist anymore, but for the same R269p/m, I will get all the devices as per that deal, with my 2GB 24month data and on the starter pack I will get 2GB of data for 12 months. Great! I told her that they must take that deal off online, because I am sure I am not the first one that wanted that deal. Yesterday that deal still exists.
Yesterday morning I had no data, no sms and no airtime. The previous night I had about 169 min, 200 sms and a lot of data left. I phone Vodacom and asked them what is going on. Where has all my things disappear to? I'm still waiting on an answer. Yesterday afternoon me and my husband went to Vodacom at Somerset Mall and there were two nice consultants that tried to help us. Unfortunately they couldn’t help me because they also didn’t understand where my things disappear to?
This morning I have my 2GB but where is my 10GB data once off or my 2GB of data on my starter pack? I only got 100MB on my starter pack? Why must I pay for something I didn’t get? I didn’t agree to this. I'm feeling that I want to take my contracts and go over to MTN or CellC. Which one will be the best?
I have been struggling for over a week now to have my number ported to CellC. Each time this is done Vodacom rejects the port request due to Account Locked Reason/ MSISDN not linked. This is a CellC contract buy out which means I cannot cancel the number and pay Vodacom first. The port has to be accepted and started before I cancel the number. If I cancel the contract before this the number cannot be ported.
This is ridiculous that Vodacom is doing this. This just shows how desperate Vodacom must be to retain customers if this is how low they are willing to go. I have done this before with another number and it went through with no problems so I know what the process is.
My debit order was returned, I got notification on Thursday. I was not in office on Friday so I contacted customer care on Thursday and Made a payment arrangement. My phone was cut off on Sunday with a sms Verification of what was outstanding. I did a transfer at 8 am this morning. 10 min later I got a sms stating that my account was up to date and that I did not need send proof of payment. Since then I have spoken to 8 consultants and my call gets dropped every time they transfer me to another department. I still do not have clarity of what is going on!
I am trying to have my number ported but Vodacom will not release my number. First there was a mix up on Vodacom's side when I cancelled my contract and was handed over to legal or no reason whatsoever and now I cant get my number ported. I have been on hold with the porting department now for over an hour and no one answers the phone. I am disgusted with Vodacom's service that I have received. Please sort this out as I cannot receive my new phone until my number is released. I am very unhappy and due to this will never recommend Vodacom to anyone.
When i upgraded my Vodacom contract through the Limpopo branch of Vodacom in October 2015, I was advised that I would have to pay in a considerable amount to obtain another Blackberry device, and was advised to rather purchase 2 x Samsung Galaxy J.1 phones. I have had endless trouble with both ever since. Currently, my J.1 appears to be locked on Ultra Power Saving mode: the only apps which I can access are Whats Up, Facebook, Messaging, Phonebook and Settings. The facility to correct this is not available, as the pulldown menu has also disappeared.
My daughter's J.1 freezes repeatedly and her Play Store is currently also not working. She is has been unable to restore it and can therefor not upgrade any of her apps. I am unfortunately not able to get in to Louis Trichardt to take up this matter with the store, but have little confidence in their ability to do anything. From previous experience, I will be told to hand my phone in so that it can be sent to Polokwane, where repairs are made. I seriously regret ever having upgraded to Samsung from my Blackberry, and am also very seriously considering canceling my Vodacom contract and applying to another service provider.
My could device couldn't pick up signal I took it the store where I bought it Ackermans Bayside Mall on the 17/05/2016 three weeks later I received a call from the contact center quoting me R671 for repairs that was on the 10/06/2016. I gave the lady I spoke to a go ahead to fix the phone and inquired as to where am I suppose to make the payment required, she advised me to bay at Ackermans Bayside Mall where the phone was booked,
A week after I'm receiving a call from the store assistant Yoliswa informing that Vodacom brought the phone back non repaired and Vodacom claims that they never quoted me for repairs therefore I must collect the phone or they can rebook the phone for repairs again if I wish so. After a month without a phone I must wait for another month again as the phone has to be rebooked for repairs, What kind of inefficiency is that now, I'm paying here no one is doing me any favor
What is the repair Centre for then? What is customer service for if clients are not being assisted efficiently and accordingly. How do one get by without a mobile device for 2months, is this the kind of service we paying for at Vodacom. What happened to the brand promise of vodacom of best network, best value and best service. What happened to your strategies of Delivering the best customer experience. Making your processes and businesses more efficient, Build a "diverse and talented team"?
If there was an option for no stars this is what Vodacom would receive from me for Customer Service. I phoned Vodacom today (10.06.2016) in connection with a deactivated account which was still being invoiced and deducted from my bank account. I was sent from department to department and ended up at the Cancellations department. Unfortunately I did not get the persons name but she took down my ID Number and said the system was just loading the details and then put me on hold. She never picked up the call again (10 minutes I waited). In total I spent 33.08 minutes on the Telephone and am no closer to getting answers to my query than I was before I wasted 33 minutes of my time.
As I still have 3 Accounts left with Vodacom I have no choice but to put up with this bad service but believe me if I had a choice I would definitely not be a client and I would definitely not recommend Vodacom to any of my friends.This is not the first time I have had bad service for your client services department. If you can go back and trace who opened and worked on this query in the cancellations department I strongly suggest retraining for her as she is not fit to carry out her job.
I called the cancellation department and I was sent an invoice and the lady advised me to switch off the phone on the 31/05/2016 as it will be disconnected and will be reconnected as prepaid on the 01/06/2016, since from the 01/06/2016 I am unable to make or receive calls the SIM not activated on the network. I switched it off the whole day on the 01/06/2016, when I switched it on this morning it is still not connected. I called the cancellation department and they advised that I am still under contract up until the 30/06/2016 Thabo sent me another invoice and he said he has escalated the matter to support and the turnaround time is 24 to 72 hours, as per below e-mail was advised to do a SIM swap which I paid R105.00 and it is still not working.
I went to Vodacom shop in Sandton on Saturday there is a lady by the name of Barbara who has been trying to help me she said she phoned the trader and they said it connected on their side on myside it is still saying SIM is not activated on the network ,contact your service provider MM#2 . This is very frustrating as I have been a very loyal client to Vodacom for more than 24 months. I have never missed a debit order on this contract and now my phone has been off since the 01/06/2016 up until today it is still off, even if the it’s the case that it will convert to prepaid on the 01/07/2016 I need my phone on, I am unable to pay my bills. I cannot receive calls or make calls. I don’t know what to do now. I have lost hope and I cannot afford to change my number ,as when I took contract with you guys I ported my number.
My Problem has too much info to explain. I'm disgusted with Vodacom and the so called service? It has been 7 weeks to the day and my problem has not been solved. The company and agents at the call center are dishonest and don't care about clients. It's evident after making 75million that the company can't be bothered with their mistakes that customers have to pay penalties for.
I bought a Vodacom Smart Speed phone from Incredible Connection for R1299 which included R300 airtime valid for 7 days. To me this implies:
1. pre-paid tariff of 79c because it is a pre-paid phone
2. I will be able to phone any network.
Upon activating I found out the following:
1. calls cost R2 a minute
2. the airtime is only valid for Vodacom to Vodacom.
The advertisement is totally misleading and now I am told I must refer to the terms and conditions on the Vodacom website. When you go into a shop and buy any product I would expect that the salesperson would explain the deal. This did not happen because they (Incredible Connection) were not even aware of the conditions. I have been loyal customer to Vodacom with the same number for 16 years but this will probably be my last dealings with Vodacom and most definitely my last dealing with Incredible Connection.
I am so very very frustrated. I cancelled my data account on its anniversary in February 2016 and am still being charged R109.00 per month (taken off on debit order) and no one can tell me why. I have spend three weeks phoning Vodacom every single day to try and resolve this, but get transferred from pillar to post. I have logged a query with a reference number and now they tell me I am "pre legal", even though they take money off my account every single month.
I do not know what more to do to resolve this, I told them that I would cancel the debit order at the bank, to which they told me that then they would black list me. I just want someone to tell me why I am being charged R109.00 per month when they see that the contract was cancelled, and why I am pre-legal.
I was due for an update. Phone was delivered. No sim card. 5 phone calls later got it next day. Not activated. After 9 phone calls and holding on I was told a sim swop was needed. About 17 phone calls and cut- offs got through to the manager Brenton Matthews who told me I had to wait for two weeks for some migration at the end of the month and then phone again. Every time had to go through to the same procedure, got cut off, put on hold, etc. got hold of the manager again.
He was not helpful at all. According to him I have an open line and he will put it through to his desk and I will receive an sms. Needless to say that was a week ago. I am a bloody commercial lawyer, has been a customer for over 30 years and this is the crap service I get. Just get me another bloody phone that is working, because I am going to something with this phone not suitable to describe. Let me guess - not going to hear from you. There are other service providers you know. Four weeks and I cannot use my phone.
I would like to enquire about the amount payable and due on the 31 March 2016 - IT with utter discussed than since logging my call reference number. I had no response to my query. Vodacom also ignored my complaint logged. Kindly take notes if my complaint or query is not addressed this time I will be forces to log my complain with the ombudsman and media.
I have requested a copy of the Itemized billing statement on a number occasions today and still did not received the full statement for date 2016-02-01 to 2016-02-29. I have been send emails with the same information and not the requested information – Am I be billed for these documentation where I was specific in my requested I needed which is my itemized billing information, yet I only receive stated for 21-02-2016 to 29-02-29 (refer to statement attached). I have been send and invoice B993888905 for data usage and data once off payment request. I need to verified when these transaction took place as I have a used problem if these transaction took place on the weekend.
Reason being - on this specific weekend I made numerous call to your call centre which you can trace on your system and the discussion that took place whereby I specificity enquired about purchase data and of which the system gave me errors and the message unable to process your application due a upgrade your organization did without informing the client (as I has no interaction nor notification of this – if you differ on this regards I will require proof that you did send me the notification).
I also spoke to your consultants which was also not clued up into what was going on and I was referred another department as some sort migration happened I of which then I was advised. Eventually I got to one consultant which assisted and of which he was also unable to purchase bundle for my contract due to your system problem and if which he assured me that he would log a service requested and of no consultant got back to be on the regards – refer to the call conversation on the 21-02-2016.
I need to know when these bundles was purchased on your my contract as well as data usage amounting to R 174.93 as stated on the invoice. If this is on the weekend of the 19-02-2016 to 21-02-2016, why am I being charged on bundles of which I got specific notification the my request is unable to process – why am I being charged and why was this application processed without confirmation – hence I would not have purchase more than 1 bundle if it was successful. Why am I being charge on data usage if you guys did not inform your clients about the migration where by data bill negatively increased due to not being able to purchase bundles (yet I was charged for these bundles). What data usage and data bundles is reflecting on invoice number H0-245E and what is the data usage and bundles on invoice number – why do I have separate invoice
I need my invoice statement to be addressed as soon as possible – and will be take further steps by submitting a formation submission to the ombudsman with my question has now been answered. I want all my charges for the weekend to be 19-02-2016 to 21-02-2016 reversed – this fraud and bad client services by not informing me as client. I have a business and my data need to available 24/7 hence a purchase additional bundles and you negatively affected me with your poor migration implementation system.
I'm so furious. Vodacom corporate offices won't deal with my son I'm not in SA. I call and wait for ten minutes. Then told wrong system and put through to another department. Hung up after another ten minutes. I'm calling from Canada. I have no words to describe the extremely poor service I have received from Vodacom.
My problems date back to July 2015. I still had 6 months left on my data contract but wouldn't be in SA to use. Hence I gave my son authorization to use the data. I changed all my contact details in May already, but only realized in July that none was updated and hence I couldn't log into my account. Eventually I gave up and send my son with a letter from me to Vodacom. The card was activated again. But log in still not fixed. As of October I send e mails to customer service to notify that I do not want my contract extended and that I was giving notice for end of period.
Needless to say, I never received confirmation. In January when I noticed another debit off my account. I mailed again. No feedback. I got hold of an on line agent and she informed me to notify cancelations. I mailed them, again I get case number, EC-04N6-36WEER, and nothing more. Again two weeks later. EC-04OI-3HCW4U. No reply. I got hold of on line agent again and was informed they only do sales. I had to call Vodacom customer relations. Don't they respond to e-mails? Why do you have e mail addresses if they are not been actioned?
I contacted Vodacom insurance for assistance. Consultant referred me to a local repair centre nearest to my residence. This morning (29 March 2016 @ 10am) I visited the Westgate Vodacom Branch. I stood around for a minute or so with no consultant ready to assist.
I approached a consultant sitting at his desk busy on his cellphone and asked for assistance to which he replied with no greeting at all "what do you need assistance with". I replied that I need assistance with repairs to my iPhone for which I do have insurance. Consultant disappeared for a couple of minutes and upon his return said that no body can help me, sorry. The consultant who is able to help with a repair claim is on leave today.
Honestly, is there only one person per branch who can assist with a claim? Vodacom, one of the largest telecommunication providers! Come on. I know that Vodacom has grown into this huge JSE listed company, but remember, it is us, your customers who got you there.
I upgraded my phone on Friday the 11/03/2016 to the S7. I received my phone yesterday 15/03/2016. As discussed with the Vodacom consultant they advised me that once my phone is active I would need to download the Samsung rewards app in order to redeem my VR Gear headset. Today is the 16/03/2016 & I have been on the phone with Vodacom trying to do my SIM SWAP, and nobody can seem to assist me in getting this sorted. I have been pushed from pillar to post telling me that as per the new system of Vodacom they cannot close my order & therefore cannot do my SIM SWAP. I was told that it would only be sorted by the 01/04/2016. The VR GEAR promotion is only valid to the 20/03/2016 & if I am unable to get this item, somebody at Vodacom will give me one VR GEAR, if not I will take this up further with the ombudsman or even my Lawyers.
Purchased a laptop deal hp 15 Celeron which comes with a 1G k4203 dongle which was delivered on Tuesday. This "special" is advertised nationwide on in store leaflet(brochure) as well as online. The hp laptop comes standard with windows 10 already installed. However I discovered (and this was verified by various Vodacom agents) that the dongle is NOT compatible with windows 10.
After insisting for two days of how this will be rectified, I was told that ram couriers would collect from between 7-21 working days, and that this deal is cancelled with immediate effect. Once the laptop is collected I can re apply for a new deal. This does not sit well with me for the following reasons. I have spent days setting up the laptop with personal information and personalisation. Work was done on the laptop as I use it for homework after work. The 7-21 working days collection policy (as stated in contract) only applies for faulty devives howver this is INCORRECT and FALSE advertising and negligent on behalf of Vodacom.
I would like a general manager to contact me asap to rectify this immediately or I will be forced to go public with this matter. The service I received from Vodacom even after speaking with management from Vodacom online is pathetic!
I have a complaint about my Vodacom Power Tab 10. On Saturday the 27th February 2016 I went to Vodacom store in Scottburgh. I applied for a Vodacom Power Tab 10 for my daughter. They had no stock. On Monday got a call stock arrived. On Tuesday 1st March I went to store to collect. My daughter took some photos and videos, tried to send a sms. She was not allowed to play with it as it was a school night. She plugged it in to charge. We notice it was not charging. I then tried again on Wednesday to charge, thought maybe it was her plug. Not charging I eventually got it to charge it took the whole day to go from 12% to 24%.
I went to the store today 3rd March 2016, My Consultant Nazeera was busy with another person, I patiently waited. While she was busy I spoke to the other consultant, he then told Nazeera the problem. She took the tab and put it in front of her to see if it is charging while helping her client in front of her, she was leaning over the tab while assisting the other client. When I gave it to her I had the sponge that protected the screen from the Bluetooth keypad, she removed the white sponge thing and carried on with her other client.
Still waiting patiently. After they confirmed it is def. not charging. When I received it on Tuesday 1st March with my contract 3 pages it was explained that I can bring it back if there was a problem with the device, (I did not receive a booklet regarding the warranty) and so I did bring it to the stone. I wanted a new tabled (as it is faulty and not charging) they said no, it needs to go in for repairs and evaluation and will take a week to do so.
I do not want a repaired tabled I need a new. When I asked for that she said she will call the manager. I explained according to CPA that I got the right to have a new tab. (I as a consumer got the right to choose to receive a new device or send in for repair or cancel and get my money back. He then insulted me and said if I know so much why don't I just do want I want.
This is no way to speak to a client. Absolutely unacceptable. Because I started being upset the way he was treating me he started searching for errors on the screen and then pointed out a small scratch on the screen. He said he need to report that and that might be a reason why they will not give me a new tablet. We been extremely careful with the tabled as I said before the device was not charging so we had no time to actually have time spend with the tabled, it still had the white sponge protector when I handed it inn it had no scratches so it must have been while Nazeera was dealing with her client she must have scratched it as she was annoyed with me.
I have never been treated the way I have been treated by Vodacom the last couple of days.I was so deeply upset the way they were treating me I left with the device again) I actually feel like canceling this contact and would like all money refunded to me. I will go somewhere else with better service.
On Tuesday when I collected my daughters tabled I also had my husband with me to do his upgrade. We changed our mind regarding the upgrade and while she was on the phone to do upgrade she said in a tone that customer have. Since when do we as clients gets treated like this? Then on Wednesday I was on the line with Vodacom regarding our Wi-Fi device that I got a sms that we have little data left so I phone to find out why as the start of the month just started and we have a 2G data contract and it is impossible to have used that in 1 day. And also wanted to discuss his upgrade, we then got transferred to another department as his contact is on the new system. I was on the line for 1hour 17min. Just to get cut off at that stage. Nothing been sorted.
I changed my package on Saturday 27th February to higher package. I then said that I noticed on my contact that I have BIS on my new Blackberry and was very annoyed that Vodacom did not delete this service when I received my new blackberry and you cannot use BIS on the new devices. I would like a refund on all of this. Before all this I would have just left it but I am so disappointed in Vodacom that I now would like this refunded to me.
For many years we are making use of Vodacom for the simple reason that we thought that Vodacom is a leading company in the cellphone industry. Also that they care about service to their customers. My fiancee bought a Samsung Galaxy Tablet from Mooirivier Mall on 16/12/2015 for the reason to stay in connection with me. I am working far away from home and this tablet is suppose to keep us in touch with one another.The tablet is not in a good working order and definitely not of good quality.The tablet just cut out and switch off.She had taken it back to Mooirivier Mall at Potchefstroom now for the third time for repairs.
According to the manager they must send it away every time to be repaired by their contractors that they are using. It seems that the problem can not be solved. The question that must be asked. Are the people capable and trained to give us a proper after sales service? Or are they just selling these devices for the sake of commission? Her tablet is on contract and she is paying every month her hard earned money for nothing. Why paying for a product that is not working and unreliable? Must she struggle everyday for the reason that she can not fight for her right to get proper after sales service?
What will happen if she stop her payment? That is the right thing to do.Why paying for something that are most of the time broken and in for repairs? Please, I ask for somebody with experience and who really cares about their customers to assist her. We need the tablet to be fixed or replaced.I do not think that Mooirivier Mall at Potchefstroom will be able to get a solution to solve the problem for us.
Someone called suggesting the upgrade of my 3G and I agree to that. To my surprise I received 3 X 3G modems which I returned immediately. I have been on Vodacom but could get any assistance. The tracker no for the parcel was V2P0033316 and the parcel was received by Craig. I request for the immediate cancellation of these deductions. This inconvenience me a lot. I will never again have deal with your company. I will cancel all my contracts as soon as they due for renewal.
On the 3-11-15 I received an account from Vodacom for roaming in Canada R642.88, UK R708.08 and USA R235.93. At no stage did I make or receive any calls. I was told that it would take 2 days at the longest for someone to get back to me and I have called many times and spoken to Thalitha Madiba, Sindiswa Butelesi, Zawele Mabena, Sipho Dhlamini etc. in the customer service dept., and today 3 months later I have still not received any calls from Vodacom regarding this issue, only SMS's telling me to pay or the service will be disconnected. Reference number is S3-9O26C-CWJN. Hope that this matter will receive your urgent attention.
I bought a vodacom tablet in April 2015. The tablet was constantly overheating to a point where it was too hot to even pick up since day one. I took it back to the store within the 7 day exchange period and i was told that its normal and that they wouldn't exchange it.
I kept on using the tablet until one morning while charging as i picked up the tablet the screen cracked in right hand bottom corner. I took the tablet in and i dealt with a vodacom technician named Basil who explained that there is a technical fault with the tablet and he then contacted someone at vodacom head office who advises me to take in the box with all accessories and tablet to the store where i bought it and that i will be contacted as to when i will be receiving my new tablet.
My Vodacom phone was sent in for repairs and was received at the Vodacom repair centre. I stipulated that as soon they received the phone they must call me back what the problem is as the phone switch between screens without touching it. I took in at the Vodacom client service centre in Tableview. The consultant had a look at the phone and mentioned that its a software problem. He then reload all the software and the phone still doing the same. I took it back the next day and he mentioned to me that the phone must be send to the repair centre.
The centre send me a mail on the 13th that they received the phone for repairs. After two week not hearing from them I phone the centre Vodacom and ask what the status is of the phone. The lady mentioned to me that they will call me back. After couple of hours waiting I call them again. Gave them my reference number. She said the technical department will have a look at the phone and call me back. That was on the 22 of January 2016. No call was received again.
On Monday 25th I call the centre again and the the lady mentioned that the phone cannot be repaired and that the phone will be replaced. She gave me the customer call centre in JHB number which a called. The lady mentioned to me that the phone will be replaced I must send a mail to the corporate section. As I am leaving for overseas on Thursday I mentioned in my mail that I do need a phone before my departure. The Vodacom repair escalations mentioned as bellowed email that the phone replacement is still in process. I really had enough with the back and forward call to Vodacom in this regard. As I mentioned that my phone is still not replaced
In September 2015 I went to Vodacom Heidelberg Gauteng at their shop situated in the new mall. I asked the lady to cancel all unnecessary extras on my bill so that it gets to R1000 and then blocks. I would then like the option to load airtime myself. She promised me that will be done and that Vodacom will phone me to finalize everything. This didn't happen and I went bank in October where after she told me she will try again. In late October 2015 I started at a new Company Alpla and the contract was transferred to Alpla.
Again we picked up that the account was still open and that a lot of extras weren't canceled. The Vodacom Rep. for Alpla then promised it will be done. Today I had to pay in excess R4500 for bills exceeding R1000 for the months of Oct , Nov and December 2015. This is exceptional bad service and I am now at a point to take this much further to the Consumer council and more. I expect Vodacom to re-fund me the R4500 . I have been a loyal Customer of Vodacom for more than 10 years.
So I noticed when I checked my balance that my my balances for February is showing and I roamed a bit and made some phone calls. I checked again later and saw that instead of January balances reducing they take from the February data and airtime. I phoned the customer service and the guy confirmed that is how it works with Vodacom. I'm gonna lose my R600 + airtime and almost a gig of data because "that's how it works with Vodacom " Anyone experiencing this corrupt practice with advice.
On or about the 14th December I phoned Vodacom for a Data Bundle (R216Z Router and 2GB LTE Data). I am currently for about 20 (twenty) years a contract customer with Vodacom. After all the approvals and many minutes on the phone, I was informed via sms that they do not have stock and will contact me when stock is available. I received an sms around 24th December that they will deliver the following week.
I then phoned 082-1945 and asked them if they can deliver from the 11th January as I am not at home and on holiday. I was informed that it is not possible and that they will then cancel the deal. I then went to Vodashop in Cresta on the 26 or 27th of December and explained that I am away from the 28th of December and if they can help me with above Data bundle.
They could actually help me and have stock, but Vodacom have still not cancelled the previous deal. I then decided to wait till I am back from my holiday. Today the 12th January I walked into Vodashop Cresta and asked if we can do the deal today. Unbelievably the deal is still not cancelled, I still have not received anything and I still cannot receive anything from Cresta. I just wonder how pathetic Vodacom can actually be!! I cannot talk to anybody or try to sort the mess out!!
I ask Vodacom four months ago to send my statement by email according to the Vodacom worker that she change it and will be done. This is now the 4th time that I must struggle to get my statement on time.
I want a letter from Vodacom to confirm that the statement will be send by email on time. After 30 plus years the Vodacom service are turning in a circus. to much advertising messages while waiting to be help on your customer services lines. Very irritating -- I want to be serve with the problem I am phoning for. Not buying exstra things I do not need or can not afford.
My account was debited twice on 31 dec 2015. I called several times for a refund as I have other debit orders running. I was promised a fault is logged and a sms confirmed money will be refunded. My debit orders was returned and my money was rather credited to the Vodacom account. I am very disappointed and unsatisfied that I have to beg Vodacom for my own money and the inconvenience it is causing as I have rd's on my account. I need the money back into my asap and as I have called Vodacom again today for it to be refunded today still. Just tell me if Vodacom know they made a mistake why must I as a paying customer pay for your mistakes and do continuos follow ups. I'm not in areas and what you are doing is unlawful to take extra money from account without my consent.
I have been billed TWICE for the month of December 2015 and this was a great cause of anxiety. Received an sms from Vodacom stating they have made an error. How did that happen. Its a very callous thing to do. Also during December the network esp.for internet and browsing was absolutely pathetic. Vodacom Account number:I3030851-7.
Have a contract with active debit order with Vodacom since 1998. Travel a lot, have roaming and never had problems .Vodacom also never had a problem once to get paid. Travel abroad on 22 Dec 2015, could use my phone for two days, thereafter no service. Back in the country on 3 Jan 2016, found out that my account has been suspended. After a nightmare of getting someone to query this with, I was told that my account has been suspended because of non payment. Vodacom did not submit the debit order because the 1st Jan was a holiday. They could still not explain why my services were suspended since 23 December 2015.
Who authorized the deactivation of my roaming and why do I have to be punished for Vodacom's incompetency? Today I spoke to Zuki at Customer service, one helpful person in the desert of Vodacom's customer service department. Found out that someone in back office block my phone, because he has decided that I use my phone too much! I made about four calls, had an emergency I will keep on sending complaints out in cyber space until someone from Vodacom can answer my queries. Vodacom, please step up and take ownership of your bad service in order to avoid the same problem in future.
I applied for a mortgage bond and was advised that I am in arrears with my Vodacom account. I called the customer care line on 4th January 2016 to get details of arrears as the only account I have with Vodacom I cancelled around March 2015. the call center agent advised that the account has been handed over to BBM attorneys , I called BBM attorney and they advised that they cannot pick up my account on their system.
I then called the customer care department again and they advised that they would resolve and revert back to me. I called the customer care line again on the 5th January 2016 and advised that I need to understand why I have arrears account and I need a letter detailing the information with the amount outstanding and banking details. The customer care department advised that I must wait for BBM to get back to me around the 15th January 2016.
I asked that the consultant send me a letter confirming that I am trying to resolve this issue so I can submit to my financial institution and proceed with my mortgage bond application, the consultant advised that they cannot assist and I must wait until the 15th. I find this unacceptable that Vodacom process design cannot accommodate my request and is putting my entire bond application at risk for an account which I had cancelled. All I am asking is the details the amount and where I can make payment .
I have been with Vodacom for over 11years, of late they are not helpful at all. I've contacted them to change my debit order date due to me starting at a new company and my salary date has changed - the lady informed me that they will sent me the forms to complete - I have still not to today received any forms from Vodacom. so with that issue my debit order has been an issue for the past two months!!! after upgrading in October I phoned in again as I received an sms saying that there was a problem with my account again - I was then informed that Vodacom billed me twice for insurance for a product that I gave no authorization for. The lady in the accounts department change my debit order over the phone when I asked her to - why couldn't that have been done in the first place when I phoned? No they wont re-activate my line for 3 working days even though the debit order went off on the correct date? I don't understand how the 'leading mobile provider" is not helping their clients that have been with them over a decade?
What exactly happened? I was contacted by Vodacom 24/10/15 re my contracts that had ended. I upgraded data contract for 0764404434 and took vodacom power 10 Tablet with bluetooth keyboard to be delivered on 2/11/15. It never arrived so I queried it 4/11/15 @13.39 and had to call 6 different no's, finally told @14.17 that vodacom had pushed back the release date to 6/11/15. All the reps I spoke to denied responsibility. To date nobody has contacted me and I have not received anything after calling 2 more times. I find this unacceptable and is not client service.
Vodacom is quick to take money and it does not meet its contractual obligations, so where is my financial compensation for this huge inconvenience in terms of my time, frustration, loss of earnings and lack of consideration as a valued customer? I could have taken a contract with a different service provider and been using my tablet for the last 2 weeks. Coming from the service industry myself, this is appalling. I should have been contacted throughout this process but was not. The service reps believe its not their to keep customers updated on what's happening, even though the date was provided by Vodacom. I'm not interested in whose fault it is, be it the manufacturer, the warehouse, the distributor or the courier company.
I want to know when my tablet will arrive and why I haven't been contacted once by Vodacom to inform me of the delay and when I can expect an arrival. I also would expect to be offered something extra as a gratuity for continued support of Vodacom and th show my faith has not been misplaced. Its an insult to feel so "valued" as I spend almost R1000 every month with Vodacom, for the last 4 years or so. Perhaps you are so arrogant to believe you do not need to retain your current customer base? Your customer service department staff are unprofessional, lack knowledge, untrained and have no idea how to solve problems. They also do not understand the importance of following up on their queries. I have numerous queries, on no 0794415217, logged since July, and not once did Vodacom bother to contact me, so yes they remain unresolved, ongoing issues for me. I expect a resolution of this matter before close of business today.
I have been a customer with Vodacom for over 4 years. I was now due for an upgrade on 1 October 2015. When I wanted to do the actual upgrade, I contacted the Vodacom Key West branch to assist me. The person that was assisting me informed me that I had a P400 portfolio and I needed a P600 portfolio in order to upgrade. When I asked what it meant, he said that there is 2 ITC listings on my name and that is the reason why Vodacom cannot upgrade me. I then argued to say that I know that I do not have any listings on my name, he said I can then contact TransUnion to get my report and email it through to them, he can then motivate to say that the information regarding my profile on Vodacom's system is incorrect. I contacted TransUnion and had to wait 10 working days to get my report, when I received the report, I immediately sent it to Vodacom. The report was completely clear with no defaults, judgements, notarial bonds or trace alerts on my name. I then waited another 2 days for Vodacom to just get back to me, so I had to phone them to request feedback. Then he said that the ITC report does not suffice and I must contact Experian as well, since there is negative results on my name from Experian as well.
I then went back to the drawing board and requested my Experian check as well, which also came back negative with no defaults, judgements, notarial bonds or trace alerts on my name. I also pulled a RefCheck report on my name which has ITC, Experian as well as XDS results on, which is all negative and completely clear of any listings. After another wait of 3 days, he came back to me to say that Vodacom won't be able to assist me at all. I then contacted the Vodacom upgrades department to see if they can assist, they were more pathetic than the branch! I dealt with one of the agents called Chantell, who said she will assist me and requested that I send through all the reports with the negative results, which I did. She then never came back to me and I had to contact her again, I left 2 messages for her, as she was not available, upon which she never returned my calls. I then escalated it to her Manager, Charlene who kept on putting me on hold and eventually put Chantell back on the phone. Charlene did not once try and resolve my query or assist in escalating it to the correct person. Chantell then eventually said they cannot assist me, I asked to then speak to Charlene's boss's boss's boss, Chantell could not even tell me who that person is, how does Vodacom's employees NOT KNOW who they are working for?
If this is what the customer service with Vodacom is, I am absolutely HORRIFIED !!!! I am not a customer trying to do a new application, I am an existing customer trying to keep giving Vodacom business, which they are obviously not interested in. The call centre is actually PATHETIC to say the least and the branch isn't much better. I demand that someone from Vodacom contact me immediately and make sure that I can upgrade. There is no actual valid reason why this is being declined, as I have 3 reports to show that my name is clear. The lack of responsibility and 'passing the buck' with Vodacom is SHOCKING and HORRENDOUS, I can actually not believe how these people are still in business.
At the end of September I had a problem with my standard bank account where Vodacom debits my account from. their debit order was returned however I transferred money into this account on and paid them in full (R1075.80) on the 3 October. I phoned and was given the reference number of I33254052 to put as a reference on the payment. They then suspended my account mid October I called and explained everything which they then activated my account and I thought it was all sorted. however on the 1 November they debited my account R1075.80 and R1102.25. I have been trying ever since trying to sort this out.
My parents bought me a contract cellphone and I feel as if I'm supporting a network that doesn't really care about me. First of all its very irritating that every time I want to change something on my phone I always have to ask my parent's permission it's ridiculous. Yes she is the account holder but she bought me this cellphone therefore it belongs to me not her. I'm a student and I stay around 500 km away from home and now when she cannot answer her cellphone I am stuck and cannot do anything even if it is urgent.
When I explained this to your consultant she put me on hold for a good 10 minutes or so than she hang up the phone on me. Is my service not good enough for you guys that my problems don't matter. I could be dying here and wanted the service to call a friend to come pick me up and take me to the hospital but no the account holder who bought me this phone needs to be informed on everything I do on my phone. I am the one who is supporting your network on a daily basis not the account holder, I'm the one who in the end has to recommend your services to my friends not the account holder. I'm the one experiencing problems with my phone or your services not the account holder. I am so disappointed in the service that I received from Vodacom. It's really sad that you treat some of the people that support you the way you do.
On the 14/04/2015 I bought at phone at Vodacom Rivonia. I pointed at the phone I wanted and then subsequent to that I was issued with a wrong phone which is Nokia Lumia 530. The explanation I got after my complaint when I asked for the correct phone "Is that once a box is opened there's nothing they can do" I then bought another phone and requested a refund. It is now 6x months of waiting. On Friday 30th October'15 I went back and requested a refund or the phone to be fixed. I was told by the customer service manager we'll call you tomorrow by the manager between 09h. No one bothered to call, I then decided to go back again and got to the shop at 12h. I was told the phone has been sent to head office,'we will call you on Monday morning. I am still waiting... I have had enough of these incompetent individuals at this shop. I am extremely upset, don't want anything to do with the Vodacom company. Please give me the phone back or my refund. It is enough now!
Took out a Vodacom contract in December last year, migrated to an affordable package of R200 per month but was unable to have the line 'capped' - as in not being able to use more than R200 per month on calls, sms' and data. Still tried to monitor use so that the bill wouldn't be too high each month. I never get statements sent to me even after I requested it by telephone on more than one occasion. end of September 2015 my bill was R819.00 I wasn't too surprised because I had to use my phone a lot the previous month. Unfortunately the debit order bounced because I didn't expect the bill to be so high. I called Vodacom to make arrangement for the amount to be debited with the following month's amount.
I made a point to confirm the amount I had to budget for as a emailed Vodacom customer service with my complaint. The lady confirmed R919.00 - the extra R100 was for the bounced-debit-order fee. I was ok with that, and left more than enough in my account at the end of October. I also snapped my Vodacom sim card end of September to avoid having to pay so much again, I used my prepaid sim card in stead. I couldn't understand why my debit order didn't go off for October, when I phoned 082 1946 I was VERY SHOCKED to hear that my bill is suddenly R1878.45? how can that be if I didn't even use my sim card? Can I request itemized billing to verify the amount?
Have been trying to cancel a router that I don't want have phoned. Sent 3 emails gone to Vodacom where was treated worse than anything I have ever experienced. A debit order was put through very promptly which I returned but of course they have managed to quickly let me know that I must go and pay that in despite my numerous attempts and emails that would make any person sit up and take note. But I have been totally ignored and treated with absolute disdain. My many years of being a customer and never missing a payment has come to nothing. So of course my contract is due for renewal and fortunately at least I will have a choice to move on, cant wait.
I am paying for three data bundle contracts. Two of 2GB and one for 500MB. I am using this especially for e-mails that are work related. My balances are zero and when I enquired at a Vodacom shop they informed me that I am not getting data on any of these accounts since August, although I am paying the prescription amounts. They lodged a complaint and told me that it will take between 2 to 4 weeks for a response. My reference number is 53-9JY22-25vH7. This it totally unacceptable and I insist that me accounts be reinstated immediately and that I am refunded for the months I paid and did not receive any data.
On the 27th August I booked in my almost 2yr old Sony Xperia Z1 with the following comments. A line in left upper corner of LCD, but LCD still functioning properly. Whites on pictures taken with camera hazy, possible lens is dirty/glass scratched. Speaker grill missing - fell out. Rubber seal on charging flap broken and missing. I was expecting a quote, but to my surprise, it was repaired in warranty. When I went to collect my phone, the camera issue and LCD was untouched. So I booked in it immediately again (job number 11026214) without taking possession of the phone.
This time around my phone was assessed and deemed out of warranty due to physical damage. Upon querying the physical damage and out of warranty I was sent a picture of the corner of my phone and pointed to their Vodacom Website on Physical damage and warranties. I did not take possession of the phone but according to Vodacom they could not work on my phone as it had physical damage and I was quoted R3300. I complained and asked why the first repair was carried out and now quoted, all I got was a message to say it is under investigation. Then my phone was sent back without being repaired. Again I sent it back as I want to get to the bottom of this issue and this time my phone was deemed in warranty again and my battery replaced??? without any communication and sent back..
Again I went in to collect my phone from Vodacom Parow and yet again I sent it back (17th October 2015) as the issue was not addressed. New job number 11135155. The line on the LCD is still present. The camera is still hazy. It was found on job number 11026214 to be repaired and was deemed out of warranty because of physical damage after the speaker grill and flap seal was repaired. I was quoted R3300. After I queried the physical damage reasoning, I had to book it back in. Then it was under investigation. Then without communication, repaired again under warranty (11105340), but not what was quoted under job number 11026214. I booked my unit in again this morning job number 11135155
I have just phoned at 12.30 pm on the 16 October 2015, and the customer service person slammed the phone on me, when I asked him for the Customer Service Manager. He ask if he could help, I told him that this my third call therefore I would like to speak to a Manager who is in charge of the customer service people. I am really disappointed in the service but I have been with Altech AutoPage of rover 30 years, this this is the service I get. I need this guy disciplined and an apology. All I am query is that I received my phone last week, and now it’s a week and I am still not on the network. I phone through and did the sim swap twice now with two customer service consultant. If, I am still now on the new by Monday morning, please collect the phone from where you have deliver and cancel my contract, I will go to Cell C or Vodacom.
On my latest statement I noticed that I am being charged for two handsets. I recently received an upgrade and am quite prepared to pay the amount of R380 for the new handset, but the old handset of R170.00 is also still being billed to me. On approaching the call centre with this I was advised that the old contract only expired in June 2016 and that I would have to pay for both handsets until then. The more I explained that the current contract had expired and that this was an upgrade, the more I was told that the current contract has not expired. I need someone to investigate and advise urgently.
For about four years i had a contract through Real People Cellular. In December 2014 my contract comes to an end and i continue to use the applicable number on prepaid. Since Sunday 13 September 2015 it gives me a supplementary error. I phoned Real People and they referred me to Vodacom. I visit the Vodacom Golden Acre branch in Cape Town to Rica my simcard as it was barged according to Real People. Robin the person at Vodacom was very rude in helping me. He told me he can only help me if i do have the simcard number.
He told me that the phone has been Stolen Lock (P) Full. He told me to phone Customer Care and so that they can unlocked the card, I've done that and they told me to go back to the shop so that they at the shop can Rica the simcard. Again the person that helped me said that the Sim has already been registered and it shows still Stolen Locked (P) Full. I phone Customer Care again and after quite a argue with one of the consultants there he finally understood my problem and referred me back to the shop.
I told him that i will go back tomorrow with the necessary details and the Simcard so that we can put this problem to rest.
I would like to inform you that I am extremely unhappy with Vodacom’s costumer service. I phoned in on the 20th of August to change my debit order date to the 1st of each month informed me that it has been done and confirmed that the next debit order will be on the 1st of September 2015.
When I logged into my bank account I saw that my Vodacom debit order have not yet been paid. This is unacceptable as I arrange my finances according to the information provided by the Vodacom customer care service personnel. Now when I don’t have enough money in my account on the 15th I will get a bad credit record as the debit order will bounce all thanks to the Vodacom Customer Service personnel.
This is not the 1st time received such bad service from Vodacom. (Data and airtime went missing. Had to phone in more than once to get that corrected) I have never had a pleasant experience with Vodacom. As soon as my contract is due for upgrade I will cancel both contracts and move to another service provider with better customer service and surly will never advise anyone to go to Vodacom.
I wanted to migrate to Vodacom from Cell C I went to Vodacom and was assisted by the Manager Kate who told me I have to cancel my Cell C want a month and then hand in relevant documents to her for the migration the expiry date for Cell C was 28 August 2015 a week before I took all documents to Kate and she promised to get it all ready and to call if she needed anything else as I only wanted a sim card contract and the contract Kate suggested was Smart 5 for R209-00 a month. I wanted to put it through my company and handed all relevant documents to her.
September 05, 2015 I went in to Vodacom as she did not contact me. I was then told that the company registration as incorrect!!! The company has been going since 1985 has bank accounts etc with good income and I don't think the R209-00 per month. I filled out another form and after confirming that it is the right registration no Kate told me be buy a sim card for R105-00 and it will be activated within 24 hr - it was not! I have contacted her how many time. She first told me the IT dept. was working on in & when I contact her today she sent me a message " Its declined"! Without an explination How is it possible.
I upgraded my daughter to a Z3 about 3 months ago. Because it does not come with BIS, I was told i could apply for the BB10, which i did and the money gets deducted from airtime each month although she has never been able to use it. I have been to Parow Centre Store on 3 occasions and this has not been sorted. She received a message from Vodacom last Friday tom say the problem had been sorted, and it seemed it was, only up until the next day and then her BBM was off again. Please can someone contact me urgently as i need this to be sorted out once and for all. This is costing me a lot of money in data, not to mention the money for the bb10 is been deducted each month.
I upgraded on 8 May and was told by Aaron from Vodacom Horison that my phone will be delivered on Tuesday 12 May. It did not happen until I phoned and phoned and they became rather annoyed with me. My blackberry passport was eventually delivered on 18 May. Which I reported faulty the very next day as it gives me an error message and would not pass that message.
I was told by Aaron that someone will pick the phone up from me and they will sort it and have it back to me in two days. This is now day 4, still waiting for them to pick up the phone...I am so disgusted in the service I am getting I can pull my hair out, and just because there's no Vodacom employee to bash in the face.
Besides having to sit with this very expensive phone in the office the whole week, my bill for the month has already been amended on the 10th of May already. That's even before the phone was delivered. And by the rate the service is going now, I bet they will charge me before this phone is back in my hands.
I have been with Vodacom for eight solid years and has always just sang praises about their service, now I don't know anymore. This is beyond pathetic. The incompetence is killing me. What do I have to do to get proper service here? I want my bill to be fixed, I want you to pick up this faulty phone and replace it, and I want to be compensated for my inconvenience....
With all this being said, I PRAY I GET A BETTER RESPONSE FROM THE ONE ON HELLO PETER !!!!!
Last week, on Monday, I went to the Vodacom store in Pretoria Sunnyside to apply for a contract phone. The consultant there said I must submit my latest payslip, bank statement, and ID copy of which I did. Since I have two employers, I submitted my second payslip, bank statement from another bank I bank with just to increase my chances of getting the contract, then the consultant made me fill in the second application form similar to the one I filled in the first time I came. That confused me as I couldn't understand why.
This week Tuesday, I went there (Vodacom store) to ask about the progress of my application then the consultant there said to me the system rejected my application cause there is fraud. I then asked him "are you saying there is something fraudulent about my documents or something?" Then he said "No your documents are OK we don't understand what's wrong."
I insisted on getting clarity. They couldn't help me, he just gave me the Vodacom customer care line (082 111) which didn't help me at all. All they did was to transfer my call from one person to another until I got to the Online Sales Department where they advised me to go to the branch and ask them to cancel the application from the system so that he can process it online. I went there and asked them to cancel the application as I was advised by the Online sales Department.
They gave me my documents back, and I called the online sales to apply for new contract phone afresh but the lady there couldn't help at all she just hang up the phone. CAN SOMEONE PLEASE HELP AS WE ARE TREATED BAD AS CUSTOMERS, THE LEVEL OF SERVICE WE RECEIVE IS REALLY BAD, CAN SOMEONE PLEASE FOLLOW UP ON THE MATTER AND HELP!!
Vodacoms data bundles are too expensive . As a prepaid customer I am very unhappy and I think its a total rip off.
My son's almost new Sony Xperia's screen stopped working in the middle of March. The phone still worked, but the display was dead. He walked down to Strand Square Vodacom to explain the problem as we saw on the internet that it was a much discussed problem on certain batches of the Xperia. He was told by the staff that he had to take the phone to the repair centre at Somerset Mall (The Circle @ 5 Flags Centre).
As I work out of town and my son doesn't have transport, he had to wait a few days before we could do this. We took the phone there on about 20 or 21 March. Unfortunately he dropped the phone on the way to the shop and it had a small crack on the back plate by the time we got to the shop. I understand that Sony refuses any warranty repairs if there is any damage on the phone. I accepted this reluctantly, and asked them to supply us with a quote.
On 26 March 2015, I received a phone call from Stacey-Lee Manuel with the quote for the repairs and asked her to email it to me, which she did. I told her to give me a little time as it was a lot of money and I needed to arrange for the funds to be available.
On 31 March 2015 at 12h57 PM I sent an email to firstname.lastname@example.org to confirm that they should continue with the repairs as I have the money available. About a week later, we saw on the Vodacom website that the phone was back at the Repair Centre in Somerset West.
When we arrived at the Repair Centre we went to the counter to collect the phone. They went to collect it and to our surprise the phone was not repaired at all. When I asked them why it was not repaired, they informed me that it was sent back to them from the 3rd party as the quote was never accepted. I insisted that I accepted the quote and at first it seemed like the staff member didn't believe me as it clearly states on the document that the quote went unanswered.
At this point I really lost my cool and insisted that the situation get sorted out as soon as possible. Eventually she apologized and agreed to send the phone back to be repaired with a priority notice. I am not 100% sure of the dates, but after this last conversation the phone has been away for more than a month.
The worst of this whole situation is that we have received no communication from Vodacom whatsoever. TOTAL SILENCE. According to the website, the phone is still at the 3rd party repairer (for more than a month). My son actually phoned the Repair Centre last week to enquire about the status of the phone and was told that it's still being repaired and they will contact the 3rd party and ask for priority service.
In the meantime, I have spoken to some other repair centres and they all confirmed that it was at worst 1 days work to repair the stated problem according to the quote provided by Vodacom.
The level of service my son received from Vodacom is appalling, and it seems that there is no urgency from there side whatsoever to help. Every time either of us have contacted them, it ended up with an apology from them and promises to have it sorted out as soon as possible.
Of course, this would never happen and they never communicated any follow up news to us. Every time we had to contact them again, they never had the courtesy to phone, email or sms us once after the phone was sent away for the second time.
With all of this happening, he still pays his account every month!!
I have spent my whole life in the service and sales industry, and I have never experienced such bad service. The attitude of Vodacom's staff is so bad that it seems they really don't care about their customers. This experience with Vodacom will be spread far and wide and everyone who is willing to listen will hear this story.
My phone gives problems, just going off. I took my phone to Vodacom Chats in Brakpan. The guy said it can only be a software update or battery. I just bought a new battery, I said to him I think it might be charging points as my phone does not charge. He did the software update for which I paid R180.
When I went to fetch my phone the same problem exist. He then said I must buy new battery. I told him I have just bought a new battery. Now he wants to give me quote for repairing my phone which I think he should have done in the first place. This guy is just trying to make money out of customers. If I can't get this solved I will have no other choice as to contact the onbudsman. I hope to hear from you soon.
My Daughter's, who works on cruise liners, cell phone was stolen while she was home in November 2013, and this was 2 days after taking out the contract. As a result, when my husband was due for an upgrade last year in May 2014 we got a Nokia Lumia 720 for her as her contract had 18 months to go. We tested it and then put it away until she returned from overseas in Mid July 2014.
In August 2014 the phone's sound started coming and going. The phone was then taken into Tyger Valley Vodacare store and at the time told them that this was urgent as she was returning overseas on the 11 September. The updates and responses were very poor and we had to phone on a weekly basis to chase things up only to discover that the phone was sent to Johannesburg only a week before she was due to leave. I then had to phone on a daily basis and it was eventually sent back to the store 2 hours before she was due to leave for the airport.
6 weeks later, the same problem occurred but now she was on a ship and only returning 17 March 2015. so nothing could be done, and to add insult to injury the battery packed up as well at 7 months
On her return, the phone was taken back to Tyger Valley Vodacare on the 23rd March 2015 and again told them that this was an urgent job as she was going back overseas. and here the fun began again. ...... the previous job had not been closed and as a result a job number could not be provided. This they said had to be done by head office. After 4 phone calls and going to the store 3 times this was eventually achieved on the 17th of April. Again after various calls I was eventually told today 4 May 2015 that the phone is on the way to Johannesburg and has not arrived yet. 17 days after the job was allocated and 42 days after the phone was handed in.
My daughter is leaving on 11 May which is in 7 days time and no repair has even been started. This phone is still under Warranty, and I now demand a replacement as I do not trust that: number 1 it will be repaired correctly and number 2 continue to work once she leaves again and then at that stage the warranty will have expired.
I am in the service industry and have never in my life received such appalling service. All I receive is the run around by everyone I have spoken too including Managers at the Customer Relations. This phone must be replaced and ready for collection by Thursday 7th May at the very latest
I ordered a Tablet and phone combo from Vodacom. The courier only delivered the phone. I was not too happy with that and I phoned Vodacom to ask them to collect the phone on the same day. I received the phone and canceled my contract as they have a 7 day exchange option, this was from November last year.
Every time I phone them, they say that it takes 21 days to collect. It is now 6 months later and no one has collected this device! What irritates me even more is the fact that Vodacom have been taking money from my account every month. I find this very unprofessional from Vodacom. As one of South Africa's leading cellular networks, I expected them to have more moral and values and stop stealing and robbing its clients.
Failing to get a response from Vodacom, I will be speaking to my lawyers to get back what was wrongfully stollen from me.
My contract phone (Samsung S5 Mini) was stolen 2 months ago and I am struggling to claim my phone back because some genius never activated my insurance, which I signed for on my contract. So now for the last 2 months I have been paying for a phone I dont have, Vodacom please sort out your mess and fast.
Why do you advertise on the internet under itemized billing that you can view you recharge history, recent nos. dialed, account mini statement, 30 day statement, etc etc. when you cannot deliver or have the options available. Vodacoms service is really becomming frustrating more especially when you advertise what you cannot deliver. I am seriously thinking of switching networks. Even your call center is a waste of customer time and money 99% of the time they tell you they are working on the problem day's on end.
I took my phone for repairs on 11-04-2015 at Vodacom repair centre in Polokwane. The phone had a problem of a thick line on the left screen of the phone. The job number is 10736102 and they collected the phone on 23-04-2015 and the problem was fixed but they upgraded my phone with a new software which I don't like (not user friendly).
I then went back to Vodacom repairs centre to ask them to reinstate the software which came with the phone, I was told that is not possible. I as a customer not happy with this software version 5.0.2. I know for a fact that it is possible as I have knowledge of this, so please my request is straight forward.
Loss of business and destruction of existing infrastructure/property. The on going laying of fibre optic cable in ubungo has caused a total closure of my business for the last four days, sewage infra has been completely demolished, parking lot has been demolished and blocked. I am filling for legal assistance and you will be communicated shortly.
My sim card for my data device was hacked in June 2014 and the data usage alone was R4,000. I was actually in the hospital during this time and Vodacom agreed to reverse the amount of R4,000. Vodacom confirmed that they could not find any sign of data usage on my service and also confirmed that this was indeed someone hacking in.
Then, on the 1st of January 2015, an amount of approximately R6,500 was debited from my account and I immediately then reversed the debit order with my bank. I called Vodacom Customer Care immediately afterwards to inform them that I had reversed the debit order and my reason for doing so. This is when the 1st service request was logged and after 21 days it was closed without any feedback. Needless to say, I eventually landed up logging 4 different service requests and after 2months of ongoing calls to Vodacom I apparently owed R30,000 for data usage. I have been into a large Vodacom store and still have had no joy in getting to the bottom of this. All that I am told is that "the agreement states that you pay for data used no matter who uses it." Yet again, I am told that they cannot find any data usage in their records and they don't know the reason for the high billing.
I am a 62 year old woman and nowhere in my wildest dreams would I use R30,000 worth of data. If I check back in my records, I seldom exceeded my monthly data usage and for me to spend such a large amount on data is purely impossible. I also received no notifications on any of my data devices that I had exceeded my monthly usage and anything stating that any further data usage would be for my own account. My data stats on both devices show that I’ve used 32 GB since 2012. Even my daughter has tried to rectify this matter but to no avail.
Lastly, being a loyal customer to Vodacom for over 15 Years, every single payment has been made to Vodacom, and my account is up to date and paid timeously every single month! All my numbers have been terminated for life, so I'm told, and I'm being sued for the outstanding amount, but Vodacom is not prepared to resolve this issue with me. I think it's absolutely disgraceful and I am not the only person that has experienced this with Vodacom
I've been using my number for as long as I could remember, but recently, I needed to do a sim swap as I've got a new handset requiring micro sim.
I went to a Vodashop at Festival Mall and was told my number is registered under someone else's name. I was asked to get an affidavit confirming it's my number which I did, and they faxed it for me. I was told it should take 48 hrs for it to be resolved. To date, it hasn't, and yesterday, I went back to the same Vodashop and the same consultant didn't have an answer for me. He just to re-fax it all over again and asked me to give it another 48 hrs. I asked as to where the division dealing with the affidavit is located for me to go there personally to get this sorted but was told they don't deal with customers and have to liaison with them instead.
What do I need to do as this number is mine and is actively in use?
I did apply for a business contract from vodacom on Tuesday 14 April 2015 via online services, on Wednesday Vodacom phoned me and my contract was approved, they also send me a mail to say the contract was approved. On Thursday a Lady called me and confirm my package and also on mail again. She inform me someone will call me for telephonic confirmation on Thursday the 16th April, the the phone will be delivered via courier on Friday. On Monday the 20th of April I phoned 0821945 and they put me through to 15 different people where I have to tell them the same story over and over, eventually I got to the right division.
They promise me early during the morning somebody will phone me on Monday, to confirm whatever they need to know before they send out my cell. So I phoned again 3 times during Tuesday because I have to give training and cant take my cellphone with me, and get the same promise over and over, somebody will call me immediately, they have send emails to the "CONFIRMING" definition. I lost 2 days at work. A lady was very rude to me yesterday, but that was the same lady that told me lies about phoning me back. I overspend my calls to vodacom and it is now furious because they cant do their jobs and made false promises to the customers. If you phoned 0821945 it sound like a lot of bees they laugh and speak loud, why are the in a position if they can not act professional.
I have a contract with Vodacom for about 15 years and I cant say that I have not had experience with any company that is so useless to help a customer. My contract was on a weekender off peak that you have 120 minutes off peak, and I found that it is not working for me because I don't use the minutes after hours. so I went to a Vodacom dealer and queried about different packages that they have. Very nice service, the clerk gave me a contract talk 350s that could work for me 350 minutes any time
The first month that I got my account they overcharge me with the minutes (they don't give me any minutes) I pay for the more expensive contact and I don't get the benefits. so I called Vodacom and they will take care off it. I stopped my debit order and pay them the wright amount of money that is dew to them. The second month came and the same story, only they charge me R100 because I stopped my debit order and the money I deducted from the bill the previous month a nice bill, very close to R3000.00. I phoned them again and they say they will sort it out and pay me back my money that I was overcharged, even give me reference numbers.
The third month came and still the same story. Now this is really bad service, don't Vodacom have one person in their service that can see the problem, they know the problem is on their side but know one can fix it why are we paying our contracts for a company that cant give their employees training to help their customers. I have contact Vodacom again and I am telling you I will not pay my account this moth you need to sort your mess and see that I have paid you more money that is dew to you this month and if you register me at ITC I will take you to court and the we will see what training your legal crew have
After all these years this is the first time that I have been disappointed by Vodacom service. I have been a customer of Vodacom since the beginning of cellular service in S.A. You can check my records and see all my contracts over the years not to mention how many I have personally at the moment for my wife and kids. I hope you can assist me as this is the first time ever that I am need of
I have been using a Samsung Note 3 over the past years and got stolen recently. I need an Android Phone as I am an Auto Electrician and do diagnostics with a Bluetooth diagnostic device to allocate faults as well as an independent business with a print out report. After this phone got stolen I took out another contract as I needed an Android phone urgently. The phone I took was a Sony Z3 as it was advertised as waterproof that you can take photos while swimming and thought it may be an extra feature when swimming with kids. A month later my son spilled coffee on the phone and I thought it is water proof, I can clean it with water. I did dip it in water and dried it with a cloth. After that the phone was working but speakers did not work.
I handed it in with this complaint on the 25 March 2015 in Vodacom Brits Mall(JOB NO.10702495). I had this phone one month Only. I received messages that it has gone to Four ways mall, then advance repair center, then again four ways mall and again to advance repair center etc. This phone seems to have a problem from beginning or it was falsely advertised, never the less it costed me a loss of clients as I can not help them. I beg of you not to send back that phone. I fear I may endure further problems and loose more clients.
Notice of price increase received on all my contracts from 1 May 2015. I do not accept the increase as for point 5.8 of the contract, and the vodacom increase, to my contract prices, and the fact that Vodacom is cancelling our two year agreement/contracts from their side. I do accept the right of Vodacom to increase their prices as per 5.8 of the contract, and I therefore exercise my right to agree to terminate, not cancel from my side, our contract, with all the costs/charges/exspences to Vodacom as from 1 May 2015, on all my accounts. My right to keep my sets/ phones/numbers and to make all numbers, prepaid accounts as from 1 May 2015 and that no instrument will be blocked or blacklisted.
Vodacom used to be a wonderful network, however it has gone extremeley useless. I recharged with a R12.00 vodacom this morning and I hardley used my phone. At half past 10, I tried to send a message only to find out that my balance was R0.00. Many times this had occured and when I called in they couldnt explain why. In one case, the lady said that vodacom was experiencing problems and that the airtime would be restored shortly which never happened! R12.00 is alot of money and what should one do when they are in an emergency? I expect an email back from somebody in vodacom, acknowledging my complaint!
My complaint is as follows:- I purchased a handset (Samsung S5660 G10) from Vodacom in July 2011. It was delivered to me on 27 July 2011. The contract ended in July 2013. I was contacted via telephone advising me that I am due for an update, I advised the lady that I am not interested as I already applied for a contract with another service provider. The amount deducted via debit order from my savings account with Absa was R185.00. This debit order never stopped, in January 2014 the amount went up to R529.00 without my approval. This amount are still being deducted from my account. After several phone calls (referring me from one number to another, to no avail) and several e mails I still had no reply. The account number for the above purchase was 12759433.
Phoned Thursday midday my voice mail was deleted..i phoned 121..they logged the call and said voice mail will be active in 24hrs..why .. I have been with vodacom for many years and could activate voice mail within minutes..now over 36hrs..still no connection? I reactivated my second cell on the same afternoon in 5 mins...my business is 24hrs per day ..really need VM..can you assist..your help desk said I must wait another 24hrs??..Ii use vodacom for many gsm controllers for access to complexes
My vodacom account is still not reactivated, I have on numerous occasions attempted to speak to your consultants, who requested proof of payment. I have emailed them repeatedly everytime I spoke to a consultant. My debit order to you has been successful every month and its now 4 months and my number is still not activated. Please can you assist me urgently. I am so tired of speaking to your incompetent consultants who unfortunately cannot assist me.
I want to lay a official complaint this morning against Vodacom as well as a certain Leroy at the Bay side Vodacom walk in store in Bloubergstrand. Apparently he is the Branch manager at this store. I am a long life customer of Vodacom and if you go into my history, you will find me with your company for many years and i was always receiving the best service yet.However, i am very disappointed with the service i received from your walk in shop in the Bayside centre in Bloubergstrand. I do have a ADSl line with Telkom and was using it to do my work with the Bank who i am contracted with. All my administrative work was done on the Bank's system and ADSl was working just fine for me in the area.
Last week i experienced problems with my ADSl line and my computer and my husband that's always dealing with this, was not at home. I panicked and ran down to the Bay side centre to obtain help from your local walk in store on the 02nd April 2015. I did sign a contract and a package was handed over to me in the form of a Internet stick and a Sim card. The salesman wanted to open it for me and i requested him not to do so because i know what it is all about. i did have this same product before. I left and because the next day was the start of the long weekend, i didn't open the product neither connecting it with my computer.
My husband arrived back on Saturday the 4th April 2015 and fixed the problem for me. it was just a setting according to Telkom. My son and husband re minded me that i can still go and cancel the product because the NCA specifically allow a period for a "cooling of" on any contact. i am a Bond Specialist as well and was aware of this legal point. I went back to this walk in store on the 6th April 2015 and requested the salesman to cancel the contract. He said to me he can't do it because it is a walk in deal. If it was done telephonic, it was differently. My husband ask him what the difference was. He then turn around and said he will call his Manager. A unknown person approached us and he identify himself as 'Leroy" He confirm the statement of his salesman and said the contract is binding for 2 years and there is no way the contract will be cancelled.
Me as well as my husband indicated to this manager that he is busy misleading us and that he is committing a illegal action against the New Credit ACT. He then claimed Vodacom was not binding by this . My
husband informed him that we will lay a complaint against him at the Credit Regulator. He invited us to proceed. We left the store. I then contacted Vodacom help line on the 6th April 2015 at 15H50. I spoke to a certain Fatima. I informed her the reason of my call and i ask her if this call are busy getting recorded. She confirmed it. I cant believe that a big company as Vodacom are, will commit such a atrocity against a Law of the Republic of South Africa,. A further disturbing point is as i understood Fatima, that this product was not even activated on the 6th April 2015 although it was already taken on the 2nd April.Leroy still have the audacity to tell me that there is nothing i can do.
In December 2014 I have upgradesd on my contracts, I had to pay another 3 months on my previous contract R79 extra with the new contracts amount. I chose my new contracts on the U choose Flexi 100. Now in March when it came to the last payment of my previous contract Vodacom chooses for me that we should now be on U choos flexi 110, making me pay R10 more on each contract without giving me a call and asking if it is ok to put my airtime up with R10, I was never informed that I had to pay R10 more when I went for an upgrade. How could choices be made without consulting a client? I am not Happy with this because no one informed me about this I only got a sms saying From 1 May 2015 your uChoose Flexi 100 subscription will increase from R99.00 to R110.00 per month. Your new price plan name is uChoose Flexi 110, you are quick to give a call and try to sell something new to your clients. But when it comes to sticking to what a client asked for in the first place I don't know.
I had been incorrectly billed on my account, I realized in July 2014 that I had been paying exorbitant amount for this number. I stopped using the number and kept the Sim card where nobody could find it. To my surprise on the 6th December 2014 when I checked my bank statement I found out that Vodacom had been deducting the same amount (about R 911.45 or so) for all this months for the number that it is not in use. Despite contacting Vodacom to rectify the situation they had continued to deduct this amount until end of January. Their explanation of deducting such exorbitant amount was because I subscribed for Virus protection with a certain company of which I had never subscribed for such service neither did I give anyone consent to deduct my money through Vodacom. The money that was deducted was unreasonable for Virus protection. This is completely unacceptable situation and I would like Vodacom to reimburse all the money they have deducted for this data service with interest. I must mention that Vodacom customer service is really poor. I am willing to provide my bank statement and invoices, if required.
My cellphone contract expired in august 2014 and i did not upgrade to a new contract. So according to my knowledge it was a month to month contract. In October 2014 i contacted Vodacom customer care to cancel my contract and to change pay as you go. I had to give 1 month notice so November 2014 i have paid the contract amount for October 2014. 1 November i bought airtime for the month of November 2014. In December 2014 Vodacom debit my account with the contract amount which i reversed. My wife contacted them as i was out of the country. She was referred to many departments without any answer why money was deducted. Eventually she and a Vodacom consultant had harsh words due to poor services and no legitimate reason why the money was deducted. In February 2015 i received an email from Vodacom threatening me with handing me over to the credit bureau. To avoid my clean record be damaged i've paid the amount that i''ve reversed December 2014. I have emailed numerous times requesting a detailed explanation why i am paying if the phone number was on pay as you go. Until today Vodacom did not even acknowledge one of my emails nor did i received a legit answer. I personally think they owe me my money as they showed me with their silence on my request they do not have an answer as to why i had to pay.
This is my exact complaint to vodacom I just wonder if the person at the advanced IT center know how to log off a pc DAMN !!! i am losing customers because of them. From: Kobus - To: 'email@example.com.' Subject: poor service: Hi, I am very upset at your service ! I have a small PC shop in Underberg KZN . I load monthly bundles for my own use Then I load daily bundles that expire the same day loaded at 12 in the evening All of this depend on the amount of customers I get . when one wants to send an email I charge them R20 . I will then buy 20mb for R5 as maximum size per email is around 3Mb per attachment.
Now : after I have bought the daily bundle then one cannot log on to your server! When one do lodge a valid complaint for 6 times a day you get barred from calling the Helpdesk for a month !!! This is totally unacceptable if the problem persists on YOUR SIDE. When I buy daily bundles from *111# it don’t tell me your server is down The daily bundle expire at 12 the very same day. When one request detailed balances from *111# there is always *text missing*! Even when you send it via sms! I have lodged a formal complaint as one of the Vodacom numbers I use Then I got barred from calling your helpdesk for a month because I have exceeded the amount of calls to you. Again the problem still persists on your side !!! one moment one can log in to your server and the next moment everything is down! Even your email server crash for some unknown reason to me!
On Thursday even I have spoken to one of your IT personnel. The only one admitting to a problem … and I cant get hold of her again as one cannot select who to speak to. Yea Vodacom refunded me R10 airtime and 5oMB data But it is nothing compared to my clients that’s lost interest in my computer shop because of YOUR POOR SERVICE. I do hold A+++ and C+++ certificates and know each and every operating system available in SA from Win 3.11 to Win 9 as well as Dos 6 to Dos 6.6 that windows 8 use as well as any setting for Vodacom. How are YOU going to rectify this situation? I am tired of getting run around and when one have paid for a service and you don’t get , then one is allowed to get angry! Should I take this up with the Ombutsman ? This situation is totally unacceptable!
I am waiting your response witch I will publish on any website available to me as I am an MTN and Cell C user as well.
They always deduct more money on my account and when I call and ask they tell me that am in roaming areas. From Jan they deducted 400 or more but on my contract it says 200 per month!
I had a awesome experience with vodacom up until now that i feel thay are breaking signed contracts I have the following a contract flexi 100 and a contract top up 315 i pay R756 each month I have signed a contract with vodacom and now that i have approximately 4 months left to upgrade as per telephonic conversation they tell me the packages has been discontinued and as of 1 may 2015 the flexi 100 will be flexi 110 and the top up 315 will be a top up 335 yes the customer call center and then the vodacom branch pick n pay said its the rates that went up. Well now i must pay more than R756 per month here is news for you I did not give them permission to change it as of 1 of may 2015 and therefor i have signed a contract to agree on the R756 per month and did not sign and agree on the change of price plan. I will refuse to pay that extra money each month and will now stop my debit order and pay monthly bill in cash and only the amount i signed for and stated in the contract on February 06 2014 and the t and c's that i just went through on my contract does not list these actions as part as t and c's!
I had a contract for data for use as internet. I personally visited Vodacom at Northgate to put a block on going over the allowed usage. They confirmed that they put a block that it could not go over more than R50. My daughter who has a cellphone contract on my name 0723468386 has always received smses if the usage on 0798849449 went over. In February the account for the January usage was correct. For the February usage Vodacom allowed this to go over by R406.00. This is absolutely ridiculous as we did not receive any notification. Yesterday when I phoned customer care they told me I am still liable to pay this. I am really annoyed by the incompetence of Vodacom to not block as requested or at least notify us and then expect me to pay this. Also I cancelled the number 0798849449 because of similar problems experienced before. No when I query this I am told that because the number has now been cancelled they cannot assist me. Because of this experience I will definitely be looking at what action I will take when the other three vodacom contracts are due for renewal. I do expect some urgent feedback.
On the 8th of December I upgraded a contract at Vodacom cresta to a 2 gig top up.The consultant made a error by loading the contract as a open contract.I was totally unaware of this and was waiting for my data to run out in order to top it up which never happened and resulted in a very high bill.The manager has admitted fault on there side and offered to pay back half the amount outstanding.I feel this is unfair as a contract is binding from both sides and the fact that they messed up and are making me liable for there error.Please I need assistance I have been a loyal customer with Vodacom for 18 years and this is the first time I have had such a negative experience
Last year Dec before i retired i filled in all documents to transfer my company cell phone , contract to my name &instructions clearly given that come Jan 2015 the billing , premiums must come off from my account. Three months into 2015 this still didn't happen. Today i went to the Bluff branch where i handed the documents in Dec & i was told the person who filled the documents is no more works there. The Supervisor told he will check for the doc in the file &get back to me. I am still waiting for him mean while my ex-employer think i am a fraud. Please can you treat this seriously. A dissatisfied Customer!
I've had the same problem in December-no internet or very slow! Now I'm complaining about the same problem! Phoned 155 this afternoon and the lady told me she will send a sms to sort it out! Its nearly 8oclock and still nothing! Tried to get her name but phone went dead? And still problems with internet!! Enough is enough!! Lost 2 gig in Desember not again! Really do you care that much?
If you think Vodacom delivers pre-arranged and vital international roaming facilities, think again- there a good chance they will not- When you are overseas without roaming, don’t expect much help from them either. I requested and received international roaming service from Vodacom many years ago. Three times last year I found my roaming service to be inactive, despite checking with Vodacom before I left. On each occasion instead of just resuming the service, I was instructed to meet Vodacom's “special new” requirements in order to get roaming service reinstated. One of these conditions is/was impossible to meet. To re-instate roaming took Vodacom a roughly week on each occasion, during the week Vodacom repeatedly told me that roaming was enabled yet my phone was dead- a travelling companion had Vodacom roaming services. When approached for an assurance that it would not happen a 4th time, Vodacom CEO office’s response was to offer profuse apologies and to deny access to the Vodacom Community web-site to discuss their general response of "That's the way it is -live with it". I wonder how the Vodacom CEO handles such poor service when he travels internationally.
Hi, I am really annoyed with Vodacome using other companies ad their whatever they call it. I have received a call frim Elite Mobile offering me a R79 package. The guy who sold it to me told me so many lies that my sim will syat prepaid but now my phone has been stolen and I find out that im now a contract user. I am so angry with Vodacom. I hate it. And worse part is the contact is not longer according to the agreement. If vocacom continue using these people it will loose customers. This is really annoying, I cant stand this. I am so angry right now. I need my sim card back and not on Contract Please!
I have a company cell phone paid for by pfk electronics. I received a message yesterday from vodacom that i have requested a sim swap and i need to contact vodacom to advise them if not so. I dialled the 082111 number and told the consultant that neither i or pfk had requested a sim swap. The consultant said all changes to a corporate account must be done on a company letter head. She then requested our account number but since i was not at our offices in pmb where this information is kept i could not provide her with this. She then asked for our bank details and again i only knew we bank at nedbank . But this was insufficient. I then said i will get our office to provide them with this info . We did do this but it was too late. The sim was swapped. On investigation vodacom admitted they had made a mistake but that they will reverse it. But of course it will take 24 to 48 hours to be activated. My phone is my business tool and i am now 24 hours without a phone because vodacom messed up! This is not acceptable! I got cut off in an instant why can you not reactivate it in an instant? This is pathertic customer service. Your consultants should have verified the number especially when i told them we did not request a sim swap.
At the end of last month my vodacom debit order couldn't go through as there was a monetary problem. I then proceeded to EFT the money directly to them on the 6 March. On Monday 16 March they tried to re-debit my account again. The debit did of course not go though and my bank charged me hefty fees. I have been fighting with Vodacom since then to get a full refund for the bank charges as my bank account is now in excess. I do not have the money to pay in to my account. And now my bank is sending me unpleasant letters abt the state of my credit rating with them. Vodacom is offering a credit on my account with them for less than what they owe me. I want a refund done on my account. When I query it I get snotty responses from them telling me I have already been responded too???
I gave my blackberry in for repair as the stroller did not work when I got the phone back the problem was fixed so I took the phone home. when I got home 3 of the buttons did not work so the next day I took it back, then they said the phone had water damage and I need to pay R820 to fix it. I told them that it was impossible as I had the phone only one day. I am still pay for this phone and I can not use it. The service I received was shocking. I got no help from the people who work in this they just kept saying the same thing are did not understand that it is impossible that I had caused this is I never used the phone for this one day. I am highly disappointed that people can think that the consumer is that stupid.
REF - SR190226-270411
Please be advised that i am extremely disappointed with the service received from Vodacom. So much so that if I do not have a reply to my query within 24 hours then I request Vodacom to remove the Fibre installation at my residence and I will seek Fibre at a reputable company that actually cares for their customers and is able to give feedback. My ONT unit was installed by SADV on 26 February 2019. Since then i have made several phone calls on 0821904 and each time I am told exactly the same story "I will escalate the matter to Project Management and let them know you are not satisfied". Really, can no one in Vodacom actually tell me the progress of delivering a simple router. I have a few contracts with Vodacom but this service i have received has made up my mind to cancel all my contracts at the end of their terms.
Please can a competent and caring employee who actually would like to help a customer call me on 0835708382 and advise me on the progress or inform me of the date Vodacom will be removing the Fibre installation from my premises.
REF - SR190226-270411
Please be advised that i am extremely disappointed with the service received from Vodacom. So much so that if i do not have a reply to my query within 24 hours then i request Vodacom to remove the Fibre installation at my residence and i will seek Fibre at a reputable company that actually cares for their customers and is able to give feedback. My ONT unit was installed by SADV on 26 February 2019. Since then i have made several phone calls on 0821904 and each time i am told exactly the same story "I will escalate the matter to Project Management and let them know you are not satisfied". Really, can no one in Vodacom actually tell me the progress of delivering a simple router. I have a few contracts with Vodacom but this service i have received has made up my mind to cancel all my contract at the end of their terms.
Please can a competent and caring employee who actually would like to help a customer call me on 0835708382 and advise me on the progress or inform me of the date Vodacom will be removing the Fibre installation from my premises.
in 2010 I took over a phone and simcard from my fiance Sandra Louise de Jonge. 082 553 1858 For 9 years I had this phone and number. In 2017 our relationship came to an end. She requested huge amounts of money from me and when I realized I overpaid I stop funding her demands. By that time I fully paid all her monthly invoices for the phone and number and the number was now a pay as you go. Yet on 5 March 2019 she blocked the sim claiming falsely and fraudulently that the phone and sim was lost or stolen. Giving her access to all my banking / passwords and clients by doing a sim swop. Vodacom did not take actions against her for fraudulently claiming the phone was lost or stolen in order to do malicious damage to my business and myself even though I spend hours with Vodacom with all the proof - including my fb of 2010 where the number appears on MY PROFILE right through to 2019. Even though Mrs De Jonge was the client on record clients should not be allowed to get away with malicious actions and false allegations. She purely did a sim swop to be malicious which is clear as the sim card - 2 weeks later - is still not in use. I am still a Vodacom customer but unhappy with the way this matter has been handled.
I received a broadband router 2 days ago and I called in to activate but call center was unable to assist they said I must go to the vodacom store. I get to the store in Alberton new market they send to another store by technician, then they say they can't help and send me back, I wait for 20 min for someone to help then only they say call vodacom, spoke to the team leader and he said the store must help. I must f... Frustrated because nobody knows how to activate and connect the internet and getting pushed from pillar to post. Angel Sitwala at the Alberton store had no patience and refused to speak to the call center. I am very upset because I canceled c cell thinking vodacom is a better option but clearly not worst service experienced in my life. I was so fed up and left everything at the store because I cannot take something that nobody at Vodacom knows wat is happening. Quick to deliver but don't work. I'm disgusted in your service
i have asked them to repair my Cell Phone for the last month - the agents-some of them- at the Eastgate repair centre are incompetent adults who, im not sure how they got employed. No comunication within the department takes place and its up to the customer to follow up on the status of the repair. i have now decided to take my network elsewhere where im sure i will be appreciated more.
i have read up on the amounts of complaints that Vodacom customers have ants i can sympothize with them. I agree 100% with them and they have lost a ifetime customer.
Due for an upgrade,and been a loyal client for many years. Upgrade sorted on line,and waited for my new phone and 2 "Rewards" of 10 Gigs for R99 x 2 offers. What does Ram Couriers deliver? Only a simcard. No device.
Devastated I phone in to almost every Vodacom help number,only to find that the blue Samsung Galaxy A7 is unavailable. Only gold is available.
Why was there so much hype about seamless upgrading,and no delivery? Why didn't one of the upgrade team members get back to me about not having stock? I am so angry right now.
So I have decided to ditch all 3 of my Vodacom contracts,and take my business elsewhere.
Such shoddy business ethics will not endear Vodacom to anyone. To be sure, I for one will advise anyone who asks,to never trust Vodacom, do not believe the sales hype, they cannot deliver what they promise.
i just called vodacom on the 12th of march 2019 with regards to my data that had been used by vodacom all whilst i do have a whatsapp ticket that sometimes does not read.one of your consultants said i would be refunded and vodacom never got back to me,Its the 13th of march and i expect my 100 mega to be reimbursed
Regarding phone number: 064 655 6584
In February I phoned to see how much airtime I had left. It showed R 200. I made 1 call of more than 6 minutes. Afterwards I made another call. After a little while the phone just cut off and I could not make any calls.
I want to be given a detailed list of the calls to see how it is possible that R 200 airtime just disappeared. I want an adjustment as soon as possible as I already gave notice to cancel the contract end of March 2019.
I WOULD LIKE TO COMPLAIN ABOUT THE WIFI ROUTER. I GOT THE CONTRACT LAST MONDAY. I USED IT FOR 2 DAYS (A FEW DAYS IT WOULDNT EVEN WORK), THEN THEY TELL ME THAT I HAVE 0 GIGS LEFT (I GOT THE 10 GIG DAY & 10 GIG NIGHT DEAL), I WENT TO THE STORE THEY COULD NOT HELP, I THEN PHONED HELPLINE AND THEY SAID THAT IT WAS INCORRECTLY TAKEN OFF, THEY WILL CREDIT ME WITH 4 GIGS. I STILL DO NOT KNOW HOW I USED 5 GIGS IN THOSE FEW DAYS. I WISH TO CANCEL THIS AS I DO NOT SEE WHY I HAVE TO MONITOR MY USAGE EVERY MINUTE OF THE DAY! THE LADY AT THE CALL CENTRE SAID I HAD 14 DAYS TO CANCEL MY CONTRACT - THEY WONT LET ME CANCEL IT NOW!
My patience is now exhausted, I have been trying to claim for a Router and Cell phone since the +- 21st of January 2019. cell Number 0824916233
I was highjacked on the 14/01/2019, the very same day I cancelled my router and cell phone SIM cards.
I managed to get the SIM replaced by Wednesday the 16/02/2019 and that was it.
Trying to get through to Vodacom insurance department is an absolute nightmare, the phone number provide doesn’t work or you get no response.
Going through the Vodacom Customer Care as much as they try, it still a nightmare.
During these last couple of weeks, I have managed to speak to your call centre agents and I was quite vocal with my complaint, at times they have tried to assist me, but quite frankly it out of their hands.
To cut a long story short, at one stage I actually got an authorization to go and collect my phone and router with following reference :
Phone: NES 140962
Router : VCI 184 856
I then go through to the Vodacom shop at Bedford Centre, to collect the phones, the very nice lady at the counter tried to call the insurance team to confirm again she tried for over 15mins with no success this was a Friday afternoon, it was agreed that
Agent and the Vodacom Shop in Bedford Centre would call the insurance on Saturday morning , and now they told her that I need to get a claim form from your Insurance department.
Again I tried to call you insurance department on a couple of occasion again with no success, so I phone your customer care line again. Your agents tried to assist me but with no successes as an alternative he suggested I go through to the Vodacom shop to collect Vodacom Insurance Claim form.
This form was submitted last week Friday, (see attached) I haven’t received an acknowledgement and again they don’t answer their phones. Friday your agent tried to put me through to the insurance department I waited on the line for over 30mins.
I can’t sit on the phone everyday for so long without getting any feedback . I am still waiting for a supervisor to call me back since Friday
I am lost for words, I have been a Vodacom customer for over 20 years and this is the service we are getting.
Your assistance in this regard will be greatly appreciated.
Corina Da Silva
I have requested a paid up letter to be sent to Tracy.firstname.lastname@example.org and it still has not been sent.
They told me it would be sent within 24 hours.....Im still waiting a week later. Please can it be sent urgently as It is holding up my
bond application. Account was in arrears in December but it was paid up, it showing as paid on your side, but credit bureau its showing as outstanding.
I recently started using the Vodacom WhatsApp ticket and it has now been more then three times that my WhatsApp stops working but I can access my internet with no problem which only means that there is something wrong with the WhatsApp ticket. I have called Vodacom twice and the second time I called I was told that I should buy data that's not a WhatsApp ticket if I want to use WhatsApp. I don't agree with this because if you are experiencing problems with your WhatsApp ticket I should not have to pay extra out of my pocket to purchase more data after I already spend R35.00 on a WhatsApp ticket. It becomes very difficult for me as this is my main source of communication with my friends and family as well as my college e.t.c
Thank you for reading my complaint I hope this problem gets fixed soon
My Son took over my contract. At the end of February the amount owing was debit from my account and my son's account.
I called in and lodge a complaint, received notification the matter was resolved. I reversed the amount taken off on my account
Now I received notification, vodacom Notification 14114981-9 my account is in arrears.
Speaking to 3 consultants who confirmed the amount owing was taken off my son's account, transferred trice and not helped why am I receiving this notification.
If this matter is not resolved 100%, Im taking it further.
I await your further feedback
I took out a data contract with Vodacom in February. A couple of days later I received a sms from my bank that there were a debit order returned from Vodacom and I am paying R100 for the returned debit order. After a couple of phone calls to Vodacom a consultant confirmed that my debit order date have been rectified and that the payment will go off on my salary date, also that the unpaid amount will be deducted the coming Monday. The next day I received a sms from Vodacom that I am liable for a payment (now the amount increase by a R100). Again i phoned Vodacom and they refer me to another consultant. I explained that the problem was supposed to be sorted when I phoned the first time and that the early deduction on my bank account was not my mistake and I can not be held responsible for the returned debit order. This was again ignored by the consultant an she suggested that a log a complaint. I need this to be sorted out TODAY. I am a loyal customer of Vodacom and have never been treated like this!!!!!!!!!!!
Contact me on 0760588291
Waiting since 5 Feb 2019 to cancel my insurance no one was helping me I did sent mails and no answers
please call me
082 757 2064
I have cancelled my debit order on 15/02/2019 and I paid via EFT on 15/02/2019 (including the penalty fee) to Vodacom. On 25/02/2019 I paid my account via eft (R663.58), however on 26/02/2019 a demand payment went through to Vodacom again for R663.58. This means I paid twice for my Vodacom account this month. I have been struggling since 26/02/2019 to get someone to assist me with a refund back into my bank account. I got told to send an email to email@example.com with my proof of payment attached, when I called two days later they told me I had to email a bank statement to firstname.lastname@example.org, I then spoke to someone in accounts yesterday who told me they haven't received my requests and that I had to email all the information again to email@example.com, I did so. Today I called again and again spoke to a consultant, had to re explain the entire situation to which she argued with me and said Vodacom doesn't owe me the amount that I am claiming. I then spoke to a manager Ashwin Abrahams, he asked me to email him all the info, which I did to firstname.lastname@example.org and that he will reply to my email and make sure it gets sorted out. Until now I haven't heard back from him either. It has been 7 days now since I logged this complaint and to date nothing has been sorted. I understand it takes 7 to 14 days for refunds, but without anybody confirming receipt of my query, how can the refund be done? I am sooooooooooo upset with Vodacom. Hubby and I will both be cancelling ALL our Vodacom subscriptions because we have had no joy and are not happy with the Vodacom services. I have basically been given the run around with the consultants, I have send numerous emails to different people and made numerous calls to actually get in touch with the correct person and still nobody has assisted me. I need this refund to be paid back into my bank account. Not only was some of your consultants rude and unprofessional but they were not able to resolve my query. This is the LAST I will try and reach Vodacom, if I do not get my payment back or any sort of feedback, I will not pay for my contract any longer and will join a different provider, I do not care about you taking back the phone, I already have a spare phone at home that I can use. And as for the laptop and data that I wanted to buy, I will now rather get that from FNB or MTN but I will NEVER AGAIN do business with Vodacom. I wish someone would pull all those recordings from when I called Vodacom, that way you would be able to see how many times I called, who I spoke to, what kind of service I received, and maybe then Vodacom can make adjustments to once again be the best in the business, but until they make changes, I want nothing from Vodacom. Nothing. You can actually call me and I will once more explain my issue, but I am not even counting on that. 079 340 3893
Pathetic service from Vodacom as usual! My upgrade was done online and Ram couriers delivered the phone to my work without and notice and I didn't have the relevant docs at hand. I called to change the address on Monday and everything was finalised when I called today they said they have still not updated the address and not sure when delivery will occur. PATHETIC
Hi this is K. Kader i am a customer at your canal walk store. I had a incedent with my phone i took it in on the 11/2/19 for repairs and it was told to me that the phone is beyond repairs and they will submit a claim with the insurance wiich is with vodacom and aperantly the device was discontinued and uptill today my problem is not resolved due to the fact that vodacom change there insurers and now they want to replace me with cheaper phone and i have to pay a higher excess. If someone can please look into this matter with great urgency it will be highly apreciated thank you. The no. Iis 0823768396.
Looking forward on your responce
I have a cell phone contract with Vodacom and I've taken insurance for the phone with Vodacom. Recently my phone broke I took it in for repairing and now they fixed the phone but now the insurance is giving problems with the claim and I pay my contract every month (insurance included).I am very unhappy with the service that I have received,I can't even have my phone back because of the problems with the insurance claim and it has been fixed already. It is unacceptable really.
kindly note that I applied for fibre in December and was promised to have an interim router which was delivered 2 months ago and till today I cannot connect and I have been phoning daily but still nothing. this is totally unacceptable as I have been having a contract with Vodacom for the past ten years now. I really feel let down. SO181116-527184, SO190226-595303
I called Vodacom repairs centre to find out about my claim. A certain lady by the name of Dersia Molefe, if that is her correct name was rude to me. She shouted at and yelled at me, she hung up whilst I was still explaining myself. I called again she answered and hung up again. I phoned and a certain lady by the name of Adele, answered, she said it is unfortunate that the lady is a manager. I am not sure if the manager has a right to treat customers the way she did.
Vodacom increased one of my contracts tariffs after the 24 month initial contract expired. I treid this morning to stop that contract. The person helping me was more interested in upgrade the contract than helping me cancel it. Please let an Afrikaans speaking person phone me and help me. I am a vodacom client for the past 24 years in it is the worse service I got in this 24 years. The number of the contract in question is 27646575213.
I used to really love Vodacom but for the past few days I really my network is reaLlysfaen bad and when I call them I never get any assistance or my call doesn't even go throu. . . This service provider is starting to be useless cause am missing important calls, am even thinking of porting to 8ta or other services providers cause I really can't. ..
Am very disappointed in Vodacom.
My airtime got missing then I decided to call the consultant didn't treat me right she was just rude I ended up loosing it vodacom you have worst consultants ever,I will using Telkom I am tired of you rude consultants.the rude consultant that I spoke to is thobile.
I have signed a Vodacom fibre contract SO181128-535094 in November 2018. On the 22 January 2019 Vumatel came to install the ONT Box. Since then I have waited for Vodacom to deliver and install the router. I have called the help desk many times and was given a SR 190123-201764. After calling the helpdesk over 12 times I have finally been informed that the router was delivered to a Company Roland Networking Consulting in Kwazulu Natal, There has obviously been a mix up as I am in Florida Park Roodepoort Gauteng. Even with this error picked up, till today I have STILL no router. Every time I call in I am promised that this will be escalated and some manager will call back to resolve this issue, but that call NEVER comes .
I have received emails to rate your service as this contract is complete. … How is that possible??
To crown it all I have already been invoiced! INV no VB/1715718. R 1122.87
I sent a mail on the 20 February to cancel this contract SR190220-257873. I have not heard anything from Vodacom regarding my cancellation request. I have requested my bank to reverse the debit order, but my cellphone bill is on the same Invoice. I don't want my cellphone cut off because that will be another mission to sort out
I am so annoyed , frustrated and disappointed in the service by Vodacom , I have many times told the help desk that I work from home and need the Internet urgently, but nobody seems to give a damn
PLEASE can someone just confirm cancellation so I can go to another service provider.
I get calls from Vodacom every few days for my upgrade. Why should I upgrade with one of the most well know company in South Africa.
1. Don't tell me that the no signal with load shedding as the towers are connected to the electrical grid, BUT MTN, Cell C and Telkom is fully operational. What is Vodacom not doing for their customers. I get kicked of the network and after load shedding I have to reboot my phone so that I can get back on the network. After checking my settings and my phone should automatically choose Vodacom.
2. Give me one reason I should stay with Vodacom when I was happy to give you 5 star review in the past with customer service, but now you're not even on the charts.
3. Not even talking about the roll-over of data charges that was planned.
4. I pay Vodacom a lot of money EVERY MONTH... So Vodacom step up to the plate and give us the service that we are used to.
I can not see myself upgrading my contract after many years with Vodacom if this become a permanent problem.
I have signed up for a black Friday deal in November 2018 for fiber for 599 a month.. The sales person assured me that we will have free wifi access until life has been installed and running at our premises. We were then further advised that the installation will be at the end of December 2018. Towards the end of December 2018 on calling Vodacom we were told that installation will only happen on the 1st January and upon questioning that being a public holiday it was further discovered that fiber cable must still be laid in our area. In January 2019 we received a bill from Vodacom for 1250 and upon queering this it was reduced to 599 but on further persistence about free wifi until fiber is life and active we were told that Vodacom does not provide free wifi for longer than one month. That pissed us off as we were told specifically that we will enjoy free wifi trough an interim router until fiber installation. Needless to say that now being in the middle of January 2019 and still no fiber installation. We then cancelled the whole deal and advised Vodacom that we will not pay any charges due to there in capability to resolve this matter.
Every time we called to follow up a different person tells us a different story. One of it was that after discovering that cables was indeed laid in our are that our matter was escalated for further action with the fiber department who will call us to set up installation. Well January drew to and end and still we have not heard back from this "fiber department". On numerous occasions we were told that our mater has been "escalated" . I honestly don't know what this word "escalate" means to Vodacom as nothing gets done accept we received another bill for an amount of 599 which we refused to pay and upon calling to esquire about this we were told that the matter has been erased."Erased", another fancy term used yet by another different person and yet we still received these bills. Upon further discovery we were told at one pint that there is two accounts against my name but being very apologetic about it Vodacom assured us that it will be "erased" also.Guess what, today 26th February 2019 I received yet another bill from Vodacom advising me that my account is in areas.
Every time I called Vodacom to follow up I am being referred to this so called "fiber department" who this matter has been "escalated" to and they will call me to resolve the issue but up to today I have not yet received any call or feedback on all my queries from the "fiber department"
I have threatened to expose Vodacom on social media because the lack of professionalism in this matter and I am very adamant to do this as every time I received negative feed back from them referring me to another department of theirs while receiving invoices which I have not signed up for.
I have cancelled this deal in the beginning of January already and as there is no fiber installed at my premises I accept Vodacom to cancel all charges raised in this matter and forward me an apology for handling this matter. I have also asked them to collect the interim router from me as it is not in use since January but it seems that Vodacom and this so called "fiber department " is not interested in my plight and just ignore my complaints and follow up mails.
To whom it may concern
I have been with Vodacom for years and I really have had no major issues with you hence I have remained loyal to the brand. In fact, I'm up for an upgrade soon and I intend on staying with you however after talking to your consultants today, I almost reconsidered this. I called Vodacom last week to inform them that I will be travelling from the 20th to the 24th out of the country and needed to activate roaming. They advised that I wont be able to use my data bundles (please check your recordings). I was aware of this anyway so at the airport on the 20th, I bought data of 1 GB for R149 which I knew I could use when I return to SA on the 24th. If you look at my user history, 1 GB lasts me for the month as I usually only use WhatsApp, I don't generally download a lot. I also have unlimited wifi at home so I don't require my mobile data. I got back on the 24th at around 5 and I was at home. I got back to work on today and I get a text saying my data is so I bought another 1 GB but I decided to call Vodacom because there is no way I would have used 1 GB in a few hours. When I called, your 1st consultant (I don't have a name) but it was a female working around 6:30 told me that it shows that I used the 1st GB, I told her that its nonsense since I was not even in the country. She was extremely rude and dismissive and passed me through your solutions department. I spoke to someone named Sizwe and when I told him that I was out of the country so I didn't even have access to data and I returned in the evening on the 24th. He interrupts me to inform me I made a call at 5;35 which is not the evening but the afternoon so basically implying that I was lying and he felt the need to educate me about the few hours difference between afternoon and evening. I went on to say yes, I arrived late afternoon/evening and made a calls but what does that have to do with finishing 1 GB of data. I even sent WhatsApp texts to inform family I arrived, does that use 1 GB of data? Nonetheless, he refunded the money but I made it clear that its not about the money anymore but rather the absolutely poor service and the principle. I have never taken time off sitting in my office typing up such a negative mail. I also happen to train a consumer care department to handle technical complaints so this is why I thought it necessary to complain about these consultants in particular. Please check my balance and usage. I use a lot of airtime for work and business so a couple 100 rands wont set me back. It was the principle and the 20 questions and the implication that I am a liar. I cant attach my ticket because this site doesn't support pdf but if you provide me with an email address, I can send you my actual itinerary, boarding pass for Sizwe to analyse the difference between late afternoon and early evening flights. I don't want him to lose his job but please at least train him and the young lady better.
Vodacom is ducting money from cell number 0604122203 every single day even though all apps have been discontinued this phone is only used to make calls and send messages.
Hi....why am i still listed on a bad judgement system while I'm still paying my account please try to update my status on ur payroll system...it has put me in a lot of stress because I'm paying my account...try by all means to have this matter resolved S.A.P
Tel no 066 274 4394 Account number 17300814-1
I was approached by Elite Mobile and persuaded to take a contract on a Huawei Y3 @ R99 pm.
we agreed that the debit order would run on the 15th of the month. As this did not happen on 15 Aug I expected the 1st d/o to run on 15th Sept. On 31st Aug an amount was debited to my acc of R217.86. Not knowing what it was for I had it reversed. Next d/o went off for R317.85
and because I did not expect that amount it bounced. I was not told of other fees and even the emailed statement I received from Elite Mobile reflected R99 monthly cost and no once off costs. From then till now I have been trying to cancel this contract as I was misled.
7 Oct spoke to to Zinkewe(?) who said they had to request the recording of the conversation.
I made several calls again to no avail.
15 Jan 19 told "still working on it"
17 Jan 19 told "still waiting for recording"
01 Feb 19 again- waiting
11 Feb 19 spoke to Cynthia who apologized profusely and said this contract would be cancelled and courier sent to fetch the device.
On the same day RAM couriers called to say they were on their way to fetch it. I rushed home to get it but when our offices closed, the courier had not yet arrived. I had a call at about 6pm from the couriers which I missed unfortunately.
13 Feb 19 called again and spoke to Kabelo who said it had been handed to legal but he would again request recording!
14 Feb 19 spoke to Mondley who assured me that by 11am on the 15th someone would call me. Today is the 22 Feb and I cannot even get to speak to Kabelo or Mondley. Keep getting cut off or put on hold for long periods. PLEASE CAN SOMEONE ASSIST ME?!
I am now at a stage where I don’t know what to do anymore with regards to a Vodacom account of mine. I have been fighting a battle with Vodacom from November 2018 till to date.
I did an upgrade on my cellphone – in November 2018 at the Vodacom shop in Mall of Africa, the biggest mistake ever as I should have just cancelled it and go somewhere else. I have to cellphone accounts, both on my name- reference number XXXX and reference number YYYY and it was separate accounts for years. At the time of the upgrade a person call John did the upgrade, he then took the initiative to do a transfer from my name to my name, how this is possible only Vodacom knows. The only thing to be changed was my address and my surname as I got married. The marriage certificate with proof of address had to be loaded on my account according to him. During this upgrade he also decided to combine the accounts to reference number YYYY not telling me a thing. I continues making payments on both the accounts using the reference numbers I have been using for years. On the account YYYY a payment of R918 gets paid every month as it is a top up phone. On account XXX the following payment were made from November 2018.
November 2018 R3592
December 2018 R2000
January 2019 R2700
From December 2018 Vodacom kept locking my line saying my account is in arrears by R8292. So both my lines are locked and I have to phone in, explain the situation to them, requesting to update the payments to the account as no one told me that the reference numbers have been changed. I will then be on the line for hours being transferred from the customer services to the accounts department. I will send the proof of payments like they request with the details as per the person to email@example.com. The lines will then be unlocked and promises are made that they will update the payments. The next day I will have the same problem and have to phone again going through the same process. This has been going on from December 2018. Feel free to please go look at all the call updates and listen to the calls to feel my frustration. I was told to go to the Vodacom store where I did they upgrade, this is after weeks of fighting to get this updated. Vodacom Mall of Africa as I suspected did nothing as they can’t do anything the accounts department needs to rectify the problem I was desperate sitting there for hours, speaking to a consultant and the manager and they promised they will also follow up and assist. As usual no one got back to me, I called the next day asking for an update and the manager got very arrogant telling me they can’t do anything. So we carried on to call to unlock the lines every day maybe twice, every second day etc. On the 15th my line got locked again and I was in tears begging Vodacom to assist me as I don’t know where to go to , to sort this out. A consultant assisted me and I thought I am getting somewhere as she could hear my frustration…. I thought its sorted once and for all as she gave me her manager’s email address to send the proof of payment. Today is the 21st and my account is still not updated. When you call and speak to a consultant you get send from one department to another, then they will tell you, your account XXXXis R4000 in credit….????? Explain this please..
I cannot do this any longer… This is my final and last attempt to get this sorted out… if I don’t get any assistance from here I will have to get legal advice and take this to social media. I have done my part for long enough… attached are some of the emails… if I have to add all the mails your mailbox will be flooded, to name everyone will take my days to compile that is why I am asking to refer back to the calls if they even got the calls or the notes on my account.
How do you do the transfer an account from yourself to yourself? How do you sort this out?
I have filed an insurance claim on the 9th Feb 19, to date I have not had a response and the worse part there's no response from 0821952. Even in vodacom service centres they cannot help. This is ridiculous and absurd to say the least.
Dear Vodacom CEO
I am an extremely upset client.
We have decided to take out vodacom fiber with you and the router was installed on the 2nd February 2018. We were told that the rougher takes 24 to 48 hours to configure on it's own. Unfortunately this was a lie and it was not configured. Your calls are recorded and you are welcome to listen in on how many lies we were told, how many times our query has been escalated and how we never got any feedback when told we would. We have called Vodacom on 0821904 every day since. It is the 19th February 2019 and we are still told that they can not get a hold of the back office and they can not do anything about our query. It's up to back office and not them. This is completely unacceptable on so many levels. How do you run a business in this manner and how do you allow this to happen after so many attempts to give you the benefit of the doubt. I called in again this morning and and I was told that it was sent to the incorrect department to configure then I was told to wait 3 hours for this to be done. I called again at 20.15pm today and get told that there is no progress in the query and no feedback. I have asked for this to be cancelled with immediate effect and your technicians must make sure that they are at my house by close of business tomorrow 20th February 2019 to collect your router and remove it from my premises. Should this not be done I will throw this device away and i will not be held liable for this...
I will post this complaint on every platform that I possibly can just to ensure that I save as many people from making the same mistake that I did. We will also be cancelling all our Vodacom contracts as well and will not be held liable for this as well.
Reference number SR1920202-222080
Reference for cancellation SR190219-257049
Extremely irate client
I did an upgrade during December 2018 that was wrongly done by the consultant. On the 31st of December 2018 I went in again and another consultant corrected by contract request.
Just to find out last week that VODACOM decided themselves to change my contract back to the wrong one (without obtaining my permission for this!!!).
And all the Vodacom personnel say is that I must wait because there is nothing they can do about it.
I have been a Vodacom client since ±1997 and previously reported to them that we do not have access to the Vodacom network on the farm. As expected they did nothing about it.
The attached KMZ file (Google Earth) shows the positions of the two farms and four towers in the area.
Currently I must use a pay as you go MTN phone to have communication on the farm. It is really irritating that Vodacom cannot supply access to their network of which I have been part of since 1997. How do they think I must run my business without having access to data and normal communication?
At this stage I am seriously considering canalling my four Vodacom contracts and use either MTN or Cell C.
Is it possible for you to assist?
Thank you in advance.
Theo du Plooy
I have been trying to get my fibre installed into my house. Finally it was installed, but it's been 6 days and I can still not access the router or get the password from any of the incompetent call centre agents sot that I can at least log onto it. We call in every day and every day nothing gets done.
I logged a complaint with them on the 10th January for installation and everything and have a reference number: SR190110-178807, but yet they still feel that it is ok to give me the run around and tell me lies about it being escalated every day! This is nonsense man vodacom. I am a paying customer and when you want your money I don't tell you to wait 2 days! Just switch on my fibre already! It cannot be that hard!
This is happening every time I purchase a whatsapp bundle . On many occasions I had sms'es. I had whatsapp bundle. At the same time I also had available balance. But why does Vodacom deduct airtime from my available balance when I have sufficient data on in my whatsapp bundle.
Even when I purchase data Vodacom gives you free data for the same amount but it has no value. You talk for a few minutes and that R30 or R50 last just for a few minutes.
Your 60 minutes calls to all network is also a ridiculous. If I buy 60 minutes to all network at 8 pm at night and just talk for 10 minutes then I forfeit the balance at 23h59 that same night. Why can't Vodacom extent the period at until the next day. The customer is always losing out.
Extent your power hour at least up to the next day and more consumers will be satisfied.
Applied for FTTH on 09/01/2019.
I phone the Customer Services line twice to confirm an installation date.
Both time I was told that my query would be escalated and someone would phone me back today is 28/01/2019 still no reply or Fiber.
Your online services is terrible, I have made a online upgrade on Monday 21/01/2019 @ 15:25pm and was told the confirmation department would call me. Im still waiting for them to contact me in order for me to confirm my order. I have called a couple of times and was told they are back logged or their system is offline or the didn't have my phones in store or the would call me back and no one has. I was sent a message stating that my order has been processed, but how????? If no one has still not contacted me with regards to my order and its Friday 25/01/2019??????
My husbands phone is not activated and use the phone for business purpose i have phoned on the 12th of January and again on the 14th January
I received an email from you people to say it is escalated . It seems that the technicians don't care that we are losing money surely it cannot take 5 days to activate a number. I don't think that is good service at all
I had Fraud on my Cell I try to contact Vodacom but no luck
First I went to the Vodacom Shop they supply me with the number I must phone the first time I did get trough and they ask me to mail them with the complain and the affidavit what I done but it's seems that it's the wrong email so I phone again but no luck the fraud happened already in Oct but no luck to get Vodacom to help me
Please cancel my contract on 082 783 8298 the contract expires the end February 2019, This will also take place on all my Vodacom Contracts as and when they expire I will no Longer have anything to do with a company that has now over booked my account with between R3500.00 and R4000.00 for 3 months since August 2018. I have logged this complaint a week ago and this is pathetic as your philosophy clearly states that all queries will be resolved within 24 Hours. Note That each time I contacted Vodacom with the above mentioned I was promised that would not happen again, which was in itself misleading information, I will be sending all my queries, corrections of accounts and correspondence to the Ombudsman and to the SA Consumers Complaints. Also note I WILL Default on this month’s payment and will only pay the amount minus the over charge of R3500.00, please send me Vodacom’s Bank account Details. in which I can pay this amount at the end of January 2019. See Ref No. 1-34271815928274 (Samu). Note no one person has called me back WRT this matter, only 1 call was made to me after I sent an SMS stating that my query was not resolved and she said I must wait another 24 hours which was on Thursday. I kindly also request that all Tape recordings be pulled and made available to me, I have recorded some of my calls with your personnel and will also send these to the above mentioned. I trust that you will ensure that this matter does not have to go further and that the extra charges are removed from my Invoice by the 18th January 2018. Vodacom has put me under a huge amount of stress WRT the large account and I hold Vodacom accountable for this. I have once again made a call13:23 and was on the line for 21 min. The Lady informed that a credit was made against my account but could not see what was the amount. last month your people called 3 times the same day of the query and the next morning I received notification that it was corrected. I was also then for the 2nd time PROMISED that it would not occur again, obviously this was also not the truth, also NOTE: My WIFI has been switched off since my last conversation on the 9th of December 2019, so please tell me how data is used when it is switched off?????????/
The customer service is useless and rude. Vodacom lowered our profile for no reason (right when we were supposed to upgrade) and said it was because we didn't pay our bills (which we did, every month. We never skipped a payment) They said the profile will be back up to a high profile in 3 months, which is now, when we called they were rude and said there's nothing they can do and the profile is still low.
I am writing this email as a last resort regarding the installation of my fibre: SO181124-531926 and SO180920-494846 (previously).
I have on numerous and countless occassions, since our infrastructure was installed in November of 2018, tried to make an appointment for the installation. I was even once called by your scheduling department and an appointment was made for the 07th December 2018 at 1pm. I took a day off work and waited, and waited, and waited. Your technician's and scheduling department did not even have the decency to call to apologise or reschedule. Just a day of work wasted for nothing.
I have logged a complaint on Hello Peter on the 03rd December 2018, I just get a generic response. The call centre agent that called me couldn't even assist with my problem and told me straight that I can just cancel the contract. Is this how you treat customers?
I have also lodged this same complaint on your facebook page, tagged it on your twitter account and even received a response back from your facebook account stating that it will be looked into and no answer on any of these platforms.
I called again today and your call centre agent told me to wait on the line and then just cut me off! I can't get to speak to a manager. I am starting to believe that your scheduling department is a myth.
My query has been escalated for over 2 months now and there is no resolution in site.
I no longer am interested in the interim access that you are providing me with as it is only a capped amount of data and the fibre is to be and unlimited package. We run our small businesses from home and this internet is really an issue.
As per the terms of lodging a complaint as set out by ICASA and also the Consumer Protection Act I would appreciate if you could acknowledge this complaint and issue me with a reference number. Also a resolution should be reached within 14 working days. If not I will have no option but to take this matter further.
Robyn L Ford
082 842 3465
My son's phone was stolen and I requested a sim swop to be done. The staff at Vodacom Greenacres was very helpful and tried to assist, HOWEVER I have been to the shop 4 times to do a sim swop and after the 4th attempt the sim card is still not active. I have only used Vodacom as my product provider and had my contract for my cell phone, my children's cell phones and tablets for many years. However it is now 2 months that my son is not able to use his phone, because the sim swop can not be done!!!!!
When I asked for a new number on the exiting contract the staff informed me that it can not be done. I would have to take an additional contract with the current contract. This is not acceptable. I NEED THIS SWIM SWOP TO BE DONE AND FINALIZED ASAP. My cell number for you to view all the products I have with Vodacom 082 410 8513.
I did an upgrade in 2016
My number is 084 666 0727
According to the system I am only able to upgrade again in November of 2020
Sorry, you can't upgrade just yet.
You will be able to upgrade from 27 November 2020
I have been to the store in Cresta JHB several times and every time is told to come back in 7 - 10 days
The store manager advised that I should be able to upgrade in March 2019
It is now January 2019 and still NOTHING has been done or rectified
I have spoken to Hlobisile at Upgrades who inturn forwarded me to katekani
I also spoke to Vuyo at the accounts department trying to get this issue sorted out - Who then advised that Accounts cannot do anything and promptly put me back to Upgrades - It is pretty pointless if NOBODY knows how to fix my account
Please can I have feedback as how you intend rectifying this situation
You can reach me on 084 666 0727
My ID is 6607270058080
My sim got stuck in my new phone and I needed a technician's assistance in this regard. I visited the Golden Acre branch, Cape Town and was advised by the agents there that I needed to go to either the Waterfront of Century City for assistance from a technician. I then went to the Waterfront after work (15h30) and on arrival was directed to two "technicians". On explaining my dilemma, I was unprofessionally informed by both the woman and man sitting at the desk that they cannot assist me with my problem, I needed to go to Century City and they could not understand why the agents at Golden Acre branch referred me to them. On voicing my disappointment they just shrugged their shoulders and said they could not assist me, not even trying. I then asked the male agent his name and he refused to give to me wanting to know why I wanted to know his name as he was not going to tell me what his name was. I then became quite perturbed at his unprofessional attitude and requested to speak to a manager as his responses lingered heavily towards being rude.
The manager (Mark) of the branch then came to me after quite a while and when I explained my concerns he apologised but the agent (whose name I then determined was Taureeg) continued being his "rude" self. The manager then offered to look at the phone which I then refused to do as I was not impressed with the service at such a supposedly "high level international" branch of Vodacom.
I personally would wish that Taureeg apologises for his unprofessional behaviour and don't believe that he should be working in such a high profile environment, where tourists also walk in for assistance.
I am currently having a debit order issue with Vodacom. Vodacom is suppose to be investigating the issue and up until now, I still haven't heard anything back from anyone, and it's 3 months later. My data was cut off and therefore no more debit orders were to go off until the investigation was completed.
None of these issues would have been caused if the debits were taken off from the correct account and not the one i had canceled.
I had notified Vodacom Customer Care, as well as the Accounts Department, far in advance before the debit order took place.
My new account details was given and confirmed by the accounts department and yet Vodacom continued to debit from the wrong account. I now have been charged with penalty fees including the amount of my contract per month since this issue started in September 2018. The debit order was suppose to go off from my new account in October.
Vodacom continued to debit from the old account for October and November and my new Account details was only confirmed last year December after I went to Vodacom Cavendish Square.
After I contacted Vodacom, went into the Vodacom shop and my new Account details was confirmed, Vodacom debited the full outstanding amount out off my account today on 03-12-2018.
Vodacom however gave me double the data, but unfortunately this isn't beneficial to me at all.
I have a strict and tight budget and due to Vodacom not doing their work properly, it has now interfered with other responsibilities I have as well as left me with a shortfall in my budget.
This can not continue!
I have a vodafone modem with which I use the above e-mail and since 18 November 2018 my password is rejected. A password that I've been using since 2009. I have contacted the customer service line numorous times to report the problem and requested the IT department to contact me, since they repetedly claim that the problem is solved, but neither that has happened nor is the problem resolved. My contact no. is 0827389900 ,and the modem with the faulty e-mail receiver is 0793049986
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