Vodacom

VODACOM VERY VERY POOR!!!!!!!!!!!

I have done an upgrade on 2 business simcards, which I have asked Vodacom to do an immediate activation on 1 of these contracts. I have told them that we don't mind paying extra as long as the upgrade is activated immediatedly. I have send all signed paperwork that they have asked, but the activation still was not processed. This is by far the worst experience I have had with Vodacom.

I want this done ASAP or they we will cancel all 7 contracts that we have with them for over 15 years now.

1. I ported my mobile number from Mtn to vodacom 2. I purchased a new sim card and was successfully registered in my name. 3. The mobile number hacked after the porting process. 4. After experiencing no signal with the error message ( selected Vodacom network not available, i called for assistance. 5.

I was informed to visit the nearby Vodashop, which I did this morning, 20th June2023. 6. 00. I was told to wait for at least three hours , then insert the newly purchased sim in the phone. I did that but still no signal. 7.

I called in , a staff member requested to get back to me within 10 -20 minutes. I waited for nearly an hour. 8. Fearing that the mobile may be hacked again I called Vodacom. 30 am the next day for…

My name is Makhosini Nyembe working for Gauteng health stationed at Charlotte Maxeke Johannesburg Hospital. I’m aware that there are issues between the department and Vodacom, which led to the suspension the account. The 073 155 5103 number is my personal number that I have been using for more than 20 years. I obtained this number from MTN and approximately 10 years ago I ported the number to Vodacom. When I joined Charlotte Maxeke Hospital, I used this number for their account with Vodacom. This number is linked to other services that I use such as banking. Since last week Wednesday, I’m unable to use cellphone banking. Can I have my number be separated from government account. Meaning that I revert back to prepaid.

I hope you appreciate the inconvenience that I have suffered in the last…

I have sent NUMEROUS emails to the CustomerCare email address, receiving ZERO responses.

I have been desperately trying to change my banking details for my debit order, with having no access to the MyVodacom App (due to it being a device contract and not a sim contract).

Vodacom Fibre - Tre Donne estate, Somerset West. Last 30 days app 15 days without fibre. Vodacom our only service provider. Little communication, no answers. 100 houses in this estate. Need urgent repairs and clear feedback.

Vodacom Fibre has been down since 4 June. No one has ever been to repair/fix the issue. All service staff can tell me "it is being escalated " My reference number is SR 230606 174387 B De Meillon ID 5812245010080 Address 22 Klipkoppies Street Bracken downs Alberton tel 079 493 7958

Been down for over a week and a half , if this is your normal service, I will find another service provider as the service is disgusting. I have called every working day, spoken various people, Patrick, Judith, still no success.

last week i received a call from vodacom offering me 100 gigs data for R199, they later called me and said its now R229 i told them i do want data on the number they called me on for my phone obviously, on Tuesday afternoon i saw that my phone did not have service and again on Wednesday, i called them and only to find out they blocked my number and made the data to be home internet which we never spoke about , i have a small business, i have invoices and payments i have to make and i use my phone for all of that,

i called them and they referd me to early cancellation they told me they will log a cancellation request , i told them how important my phone was and i need it to work same day, i spoke to Leeshan who is a manager as i was told and he did not help with anything, today is thursday…

I have been approved for viber and is still waiting on vodacom and its wearhouse to deliver my router. This has been approved in May already and if i don't contact Vodacom for an update then i have no feedback. The team leaders on yhe Viber line are to busy to listen to a dissatisfied customer.

Vodacom has disappointed me in the past and i guess going back to being a customer with this company was just digging my own grave. Absolutely horrible customer service from Vodacom !

I tried to do an eSIM Swap and paid for it. Result: Vodacom sent a QR code via email - this mail was received immediately. This QR code is only valid with a corresponding confirmation code. This confirmation code is supposedly sent via SMS, but can never reach the consumer, because as soon as the eSim swap is granted, the phone is deactivated and cannot receive SMS's anymore.

The request to send the confirmation code via email was unsuccessful, because no email was received so far. The request to read the confirmation code over the phone to an opera<tor at the Vodacom Shop in Howard Centre, Pinelands was rejected.

Requests and fault reports with the technical department at Vodacom have been ignored. We are moving in circles here. Please act immediately and rectify this apparent system…

Upgrade done incorrectly. Phoned Vodacom a million times and not getting any service.

Even if i have data. I can leave my phone for one night. The next day il have no more airtime. Thinking of changing network

pathetic service received from vodacom, vodacom consultant suggested to me that my sim can be converted to a prepaid sim in the meantime while i am paying my account arears up todate, it has been 2 weeks now and my sim still has not be converted to a prepaid sim, for the past 2 weeks i am calling everyday and each consultant can only apologies and say we will load the request and

you will receive sms within 24 hours confirming that your sim has been converted. still waiting 2 weeks later no sms, no call nothing just empty lies and promises, for starters, do they even know how to go about to convert the sim or is it just another lie from vodacom offering something that they can not deliver.

Vodacom Complaints Department

Rejected Payment Arrangement - Complaint

Dear Sir/Madam,

I am writing to express my disappointment and dissatisfaction regarding the rejection of my payment arrangement request for my Vodacom account. My name is Velile Jaca, and I am a valued customer of Vodacom with the account number I8615448-3.

The reason behind my request for a payment arrangement is that I am currently unable to afford the full amount of R2200, which is due on [09-June-2023]. I am facing financial constraints that have made it challenging for me to fulfil the payment in one lump sum. However, I am committed to resolving my outstanding balance and fulfilling my obligations to Vodacom.

I kindly request that Vodacom reconsider and make a suitable payment arrangement that would allow me…

I have sent in my device for repair of my finger print and the mic. After 2 weeks I have received the device back but nothing i asked for was repaired, they have went and replaced the battery, boarded and the back glass but nothing that was meant to be repaired.

I have sent the device back in to be repaired and almost 2 weeks have gone by with no sign of my phone. One moment they say it could not be repaired the second time they say it can be repaired and this is going back and forth like this for 2 weeks now with no answer of what is actually going on.

This is the worst service I have ever experienced and i am paying for a service I'm not getting.

When calling the costume centre the only thing you get is either they're experiencing high call volume or the stupid Tobi bot to top it up the option to speak to an agent is no more

Geen internet nie en as jy het is dit stadig maar elke maand trek hulle geld af maar kry geen diens nie sukkel al 8 maande met dit Betaal vir n 10mb lyn

I January I started trying to cancel one of my accounts with Vodacom. They came back and offered a different deal. When they sent the contract through for approval it was totally different. I immediately reverted to Vodacom advising that this was not what was discussed and I don’t accept it.

They went ahead and charged according to new agreement. I phoned and cancelled it again and wrote numerous emails to the complaints department, finally someone got back to me , on explains the situation and advising I want credit for 3 months overcharge they advised that they would check the audio recording and

revert, guess what no body has ever reverted and they continue to charge. I have now tried to cancel the agreement completely which they have confirmed, guess what , no email etc confirming…

I reported a fraud case on 05/05/2023 whereby a contract was opened fraudulently. I provided all the relevant documents only for Vodacom to Debit my account again with R2500. My ID number is 8307145684081 for reference and I can be contacted on 0832700808.

This is unacceptable Regards, Thabiso

I phoned more that once to have my contract number changed to prepaid and now the number has been deleted from the network. After I specifically requested it be changed to prepaid. I have recharge the number just before it was deleted as I was not aware that it was going to be deleted and now I have also lost that money.

Having paid my account on the 6th May 2023, I have been harassed with an average of 15 calls or messages every day since, even at 4am! I have spoken to a contact center agent every day without resolution even after providing proof of payment 5 times to various contacts as instructed.

Because I used the Invoice number I was paying instead of my account number I was advised it was my fault and both my mobiles have been suspended. The reason? Nobody can find my payment!!

Towards the end of June last year, my son broke his phone screen. We then contacted vodacom customer service and were told to take the phone to our nearest store. Which we did beginning of July. The lady who assisted us took the phone and requested that we email the IME number within 10 days.

The number was emailed to her 3 days later. We never received a response from then. Upon following up, a month later as we had had no feedback, I was told that the claim has been denied as cim card has not been in use for over 10 days.

The shop took out the card, not us and the required ime was sent within the stipulated time frame. When I went back to the shop, I was told Precious who had previously assisted us was not at work, the claim was not captured on the system and the phone was left in her…

Bad service provider they deleted my number off vodacom network all because of insurance that I canceled long time ago coz of there system malfunctioning.now I showed them it was canceled still the credit note on my profile is not the amount they were deducting over 10 months it's been 2 years I'm still waiting for my money to be payed back. Utter nonsense no peoples skills sies

Ihave been 4 time at the shop try to sort out my wifi every time the people at the shop has a excuss not to help me the first time the did n sim swap and the wifi did work second time i had to go back to a nother sim swap the lady said she cant do it because the manager is not the the 3 time i went back she said she cant do it because she dont have the write ID after she did it the first time. I have been there 4 times and everytime there is somethings that they cant do i want to buy another contrac for my busniss with vodacom but i think i wil rather go to MTN i tusted they will help me beter than vodacom. The store in wellington is really bad and i was shock with the poor custemor service.

I really want to do bussniss with vodacom but wellington brunch gave a really bad inpression not…

I have reported service request upon service request of poor line speed, poor internet and wifi connection. No support nor solution provided. Send screenshots of poor speed test indicators to proof it with no prevail. Frogfoot the line provider are also non existand and no support as well.

Still i am struggling with poor line speed, poor internet and wifi connection for more than 4 months with simply no solution. I want to report this poor service in order to have my issues resolved.

I called your call center on Sunday at 13.00 from 071 353 2366 and i specifically pressed the # key and asked the agent to open this number 071 353 2366 for roaming, as i am traveling to Thailand from Sunday.

The agent could not follow such a basic instruction and opened the roaming line for the incorrect number being 071 353 2383? WHY?

I needed 071 353 2366 to be open but im sitting in Quatar, Doha en-route to Thailand, to find out that she opened the wrong number.

PLS CANCELL THIS ROAMING WITH IMMEDIATE EFFECT - AS I CANT TRUST IF YOU WILL MESS UP AGAIN.

Ensure that non of these numbers are on roaming now, 071 353 2366 and 071 353 2383.

Please confirm roaming cancelation on both numbers, via email, as your agents cant follow basic instructions. I sent this message yesterday to…

7193 and cancelled on the 7th March 2023 (within 10 days of taking the offer) due to product not meeting requirements promised at point of sale. The reference provided for the cancellation was 1-35996414324363 Since March I have been getting invoices and statements showing that I am being billed for the upgrade still.

I haver made numerous calls and written emails asking for rectification of this situation with Vodacom. I have been promised escalations but no one ever got back to me and the problem persists. Vodacom used to be customer-centric but now it does not look like there is any consideration for the position of customers and their experience.

I am basically being bullied as this inaccurate billing impacts on my ability to use my other contracts as well. Why am I being treated…

For your own mess ups you drag my name with it,ivey worked so hard to clear my score yet something that I made sure even when it didn't deduct I would go to the shop and pay it...been going to your shops asking for help regarding this but now what do you do you make it as if it was my fault I am truly pissed at how you handling payment...to top it off the same account shows that I don't owe you anything...but my credit score is affected...

I have been without internet from the 6th May. I was called by Patricia advising that technicians were coming on 9th May. Nobody came! I called everyday and everyday is a new story, bees in the box, need to go to Dbn, rain!!

But everyday I have waited because I was TOLD technicians are coming. It's the 16th May and again technicians were in my street and I was told they are sorting my box out!!! Absolutely nothing!!! I call Patricia and she tells me they're coming tomorrow!!!

This is unacceptable, I have lost 6 days due to waiting for Vodacom technicians and I call them and every evening is a new story or a different story!!

I cancelled my contract with Vodacom and they cancelled end of April 2023. I had to pay R 263 fees. 24 from my bank account, which is far more that the amount I used to pay when I was on contract.

I WANT MY MONEY BACK ASAP

I have been trying my best to cancel a contract with Vodacom, but have been unsuccessful! In December, I called Vodacom and cancelled my contract (contract ended on 31st January). This was confirmed done by the agent. We are now in May and I am still being billed for this number!

Last week, I received an email saying that there was a billing error and that it was corrected and that I will be refunded. Guess what?? I have not been refunded, instead I have been billed for yet another month!!

I have sent countless emails asking Vodacom to correct it. At this point I feel obliged to revert to the public to let people know how terrible their service is!!!

I have been experiencing intermittent fibre service for the last three weeks. I first reported it on 26 April at 8.52. The first three tickets were closed because whrn they testefd the line it was working, despite the fact that I stated it is working for a while, then its down. Then it works for a while then its down. Calls to Vodacom Fibre: 26 April 8.52 27 April 8.21 30 April 9.40 1 May 12.17 2 May 8.35; 12.34; 12.52; 12.59 3 May 11.47; 12.08 4 May 15.14 5 May 9.04; 10.55; 12.07 8 May 11.08 9 May 9.24

I would like to know why Vodacom is refusing to fix my fibre line. It has been "escalated" so many times I cant even remember.

My cell number is 079 306 0242

Vodacom refuse to replace my,phone as it is lost it is insured,they are telling me the phone was under insured,that is not my problem i ask the consultant to insure the phone when i upgrade in 2021 January, i have been,the customer of vodacom for more than 18years today i get this treatment. I so disappointed and asking for assistance as the store can't assist me. 0728321093

My Fibre has been off since about midnight Thursday evening/Friday morning. I waited all day Friday and Saturday for internet to return. Made phone calls to 082 1904. Was advised that there is a general outage and some 150+ homes were affected.

I was told to just wait and be patient. Nothing happened. Saturday evening I phoned 082 1904 again and was told that no ticket had been opened. Question: why was a ticket not opened on Friday morning already? I really need an answer on this exceptionally worrisome aspect.

Vodacom Fibre staff are either poorly trained or grossly incompetent. " Really? Still waiting patiently while receiving the mushroom treatment from various Vodacom Call Centre personal. Conclusion: poorly trained staff supported by "non-response" technical staff. What a…

SR230422-041532 Since 22 April with no wifi. Not a faulty line, but a faulty rooter. Very Very disappointing service from vodacom. Phoned every day without any success

End of March I wanted to cancel my Fibre with Vodacom due to endless issues, from connectivity, to line speed to just trying to get an invoice or access basic information on the app.

Emily in the retention department convinced me to not cancel and did a deal match, offering me better line speed at lower cost. I accepted. It's 6 weeks later and I have not received the new router. Also, since you have "increased" my line speed from 80/80 to 150/150, I have more issue than before. It is completely off more often now and the speed is consistently slower that what is used to be. I've called in numerous times and each person "escalated" it. To date I heard nothing, no call back, no e-mail, no SMS. All calls I log is just being closed without my issue being resolved.

I called again 12h20 on 21…

Vodacom called me to change my package as they said they could see I never use airtime and only data. I accepted as long as the cost wouldn’t increase. They changed it to only airtime and no data and increased the cost!!!

I have phoned numerous times and stayed on the phone with someone “trying to help me for sometimes 60 minutes!!! Still nobody has helped me to sort this out! This is a disgrace and so frustrating that they just don’t seem to care and just blame it on a 3rd party mistake!

I really don’t know what to do as Vodacom don’t seem to care!!!!!!!!

Im struggling now for two month just to get my fiber on again but vodacom keeps sending me around from the call to the other with no sucsse so im now fed up

I have a debit order going off my bank account and don't have anything with Vodacom I have called and mail them before. They just take money

Good day

I want to talk about Vodacom. For years we are good customers and pay everything nice. But for the last 4 years we struggle with Vodacom. We are really so fed up with Vodacom, they keep on making promises and sometimes it’s lies. I think I should cancel all our accounts with them as we struggling to much. We got a new contract with them it was 2 phones and they said that the main phone is on assurance. We took the assurance extra. We phone them and told them the phone is stolen. Now they have lots off story's. They said the free phone is on assurance. I don’t understand how that can work. I mean shouldn’t be the main phone that must be covered. I really am very disappointed in Vodacom for the last few years. I didn’t even want to open a new contract as we struggle so much with…

Hi i had WiFi fibre installed on the 01 March 2023,the consultant who signed me up signed me up on a year contract, and I specifically asked for a month to month contract, when I enquired the second month to cancel,they said I have to pay out the year agreement, when I Whatsapp the consultant for my contract copy its continued excuse after excuse,even payment keeps being put over to following month,but never deduced. I don't get feedback regarding account.

The guy who did my installation completely disconnected my Dstv now I don't have access to that. Please be so kind as to llet me know what I can do its a endless problem.

I was contacted by Vodacom's call centre to save money on a few accounts. 00 higher than it was said to be. I am not impressed. Please investigate this for me.

Yoh Vodacom sales Agents are a scam, some consultant called me offering a migration to a new package and said the money I am paying will stay the same, I asked her several times that are you sure the money won't increase she said yes ohk I agreed to move to the new package little did I know that from paying R500 a month for my contract phone I am now paying R1100 like how? And when I call to migrate back to my old package I'm told I need to pay an Extra R1000 no guys this consultant tricked me just to get sales...

Vodacom contracts are really shitty no... I want vodacom to contact me and sort out this mess

I had to phone Vodacom over 20 times this month because my phone keeps on being suspended in the month of April. My phone contract was suspended 6 times this month. I had to phone over 20 times for my phones to be unlocked and it just seems as if no one knows what they are doing. No one is prepared to log a call to establish what the issue might be. You get send from pillar to post. Just to find out in 2 days time that your phone is suspended again. The last consultant I spoke to advise me that we must give it another chance if my phone is suspended again he will log a call.

??????? 7 times is this not an indication enough that there is a problem and that a call needs to be logged? honestly what is happening to client service ?

Hi I had an account long ago was handed over did pay everything back and got my payed uup letter but till this day my name has not been cleared

I am so not happy of the way i was treated by the agent name tebogo and David team leader business department my query on Sunday the 17th April 2023 in the morning when i made the call already when the agent was calling me had a bad attitude when we started the conversation, my query was about the data advance i made on Facebook which was never provisioned, when i query about that i was advised it got depleted so

my question was how cause i never got to used it at all i would never call customer care just for fun,the agent was very rude then i requested to speak with a team leader David,team leader didn't wanna check on the system what could be the problem so it can be escalated to prevent lot of complains from customers, team leader assumed i was complaining about airtime and called me a…

I have had no connectivity since February and no assistance in resolution. The call centre keeps raising escalations but no resolution.

I am fed up of the poor service and the fact that you dont have an office where I can get this matter resolved is a further frustration

I want to talk to management in the cancelation department. I Already send a letter of complaint. No one came back to me. The people that I asked for help can’t help me. Five people told me managenent will come back to me.

I’m taking it to the unbutsman. I’m very upset with Vodacom. I was a client fir 19 years. And now I want to CANCEL my contract

10 hours) (Rewards Co sales, I believe) in connection with giving me a "free" laptop because I have been, for the last 20 years, such a good Vodacom customer customer. I should have known better. I spent over 40 minutes trying to get figures out of the agent and was fed a lot of BS in return.

He said he had my invoice in front of him and couldn't tell me how much the bill was, specially the 066.. number. He kept telling me I was paying over a thousand Rands on this number and he was going to actually bring it down.

I kept asking him for figures and he just fed me rubbish. 02 pm. He kept on repeating that the laptop and modem were free (as a thank you for my service) and eventiually I…

I would like to log a formal complaint against Vodacom and this Payjoy company. I recently signed up and made the payment of the deposit. The sales consultant asked me if I would pay weekly or monthly , I selected monthly.

Only to come find 7 days later a payment is required. I went to the store to find what has happened because that was not the agreement. He then further said that he explained that I will be required to make a payment in 7 days which he did not.

Well, I made the payment and requested again that I be on monthly, he assured me again that it would be sorted out. Another 7 days later phone is locked. I went back to the store and returned the device and requested to be refunded.

This is within 14 days. He contacted PayJoy and they advised that I will not be refunded. I asked…