Vodacom Complaints Continued... (Page 5)451+ reviews added so far. Upset? Call Vodacom corporate: +27-8211
Bought a Vodacom Blackberry 8520 at game, within a year it started giving us problems so we took it back back to game , got a call back after a month to tell us that we need to pay R920.00 for the phone to be fixed as the screen was damaged “apparently Vodacom told game we need to pay that R920, for the phone to be fixed” what’s the whole purpose of the phone being under warranty ? This is daylight robbery so very disappointed.
I have been a customer of vodacom since 2000 and had spend over R100 000 on contract and airtime purchase over this past 13years, last night I transfered R300 to my internet modem sim card no 0727049260. I went to vodacom shop in jeffreysbay after I could access the sim card, I was advised that the sim card has been scrap from network and I must get a new sim card but the R300 is just my lost. I want the R300 back as this unacceptable since vodacom can trace this money. R300 is a lot and its not R30 I feel after spending so much money over these years its just fair to refund my R300. If this is the service I get after been a loyal client for the past 13years I’m seriously considering taking my business to other network company. I am looking foward for your response. Thanks Furious!!!
To whom it may concern: One more week then it will be 2 moths that I have been waiting for a phone. I have used my points to obtain 2 phones from VODACOM. The shop has told me firstly it would only be a week. Excuse upon excuse and almost two months later and I still have not received anything nor have I been updated or called.
Time upon time I have to call the shop. I am not VODACOM nor the service provider, I am the customer. I feel that this is completely unacceptable. Please advise way forward.
My Samsung tablet is 3 months old, it shut down, Vodacom Shelly Beach sent it to Durban for repairs, it took 2 weeks, the PCB was replaced, when I collected it the tablet would not accept any sim card, the servicefrom Vodacom Shelly beach was very o what ever attitude, the tablet was sent back, now it has been another week, Vodacom will not replace it and can not tell me why the tablet is not opperational and said it has been sent to JHB samsung, as it is still under warrenty, and My business. Depends on it I feel it should be replaced….every time I go into that. Shop you wait for an hour and every staff member refers you to another one, the assistant manageres has a sorry could care attitude and take it up with samsung.
Upgraded into a data line in August and took a 1gig top up contract. I have been advised that this was not the case as a normal data contract instead was activated. I have been liaising with Faiek from data and Alida from legal. I also have a second line with Vodacom with has been deactivated because of the dispute with data line. I sent questions in December to both Faiek and Alida as instructed by my legal advisor, I have not had the courtesy of their response.
It seems Vodacom is bullying their customers into accepting mistakes made by their staff or those of their business partners. I need my line (fully paid up and has never been in arreasr) re-instated and the data line complaint resolved to my satisfaction, I am the customer who is paying after all. Judging by the similar complaints on the internet from Vodacom, maybe I need to escalate this to the public protector’s office and consumer office. I will appreciate any kind of response, in writing as I am done talking to rude and obnoxious staff from your call centres.
my phone was booked off to vodacom still under warrantee. blackberry told me its a common issue with the 9900. Vodacom cw checks for water damage and tells me no its common issue and have to send it off to their advance repair centre. So they call me to tell me there’s water damage which is their excuse for basically everything and tell me its going to be R6000 to fix the phone! A price of a brand new 9900 so I escalate the matter to manger. The guy name EDWARD spoke over me countless times and at one point sounded like he shouted at me his voice got louder and ask him if I could get a recording he just said no. So at this point I decided I had enough of vodacom I will be going to a telecommunication ombudsman to report this as I’m going to the bank to stop all debits from vodacom and will honestly use that R6000 to take them to court than fixing my phone. I work in customer service for iinet and no matter how hard it gets I have to take the call with smile and deliver the absolute best service. To make matters worse my phone before this one was handed in 3 times and told me that can not fix. If the phone don’t get fix or replace in the next few days I will take this further.
it has been 3 months now that i have not been able to use my cellphone due to vodacom staff not following up on their work and having a no care attitude.my number that is 072 2936177 has been removed from the network due to not being able to pay for it as me and my wife had moved over to new jobs.i missed one months payment and arrangements have been made and we were assured by the call centre that all will be fine and that we dont have to worry about it as long as we made arrangements.if only i knew that it was not true then i could have made other arrangements.everything is paid up full now and we followed all procedures to get my number back up and working.nothing is being done about it we had to send a fax 3 times already and still they cant confirm if they got it even right after the fax have been sent.now im assuming that it is not a normal fax but surely one that works on a data base or a system.it feels like we are trying to do their job for them and if they dont care at all about anything why call it customer care in the 1st place.how can we fix this?….im sure their is atleast one person that will be able to help.
I’m on contract and always browsed and downloaded for free for the last year. Just recently I received the account that said I owe R500 for data and email charges. I called customer care to find out how this charge of R500 came about, and was told that I mustve used a charged site. How am I suppose to know which sites are charged sites?
I read that I could even be charged for a certain type of application when I download from blackberry app world. I’m afraid to upgrade my applications or download new applications cause I’m not sure what will charge me. I don’t even use my internet browser anymore because I’m not sure which sites will charge me.
Where can I get a list of all the charged sites and why couldn’t you let customers know that you started charging for downloads. I got a blackberry for the main purpose of using the internet and downloads. Really not happy with vodacom and the lengths to which they go to rip their customers off to make money.
Can’t wait for my contract to end so I can leave vodacom with all your other blackberry users!
Since the 14th march I have been struggling with REWARDS in Durban regarding my cell phone contract! Its taking me THIRTY FIVE DAYS to get my contract from Vodacom. I initially spoke to SHANZEL GOVENDER and then later on was in correspondence with the MANAGER DENZIL. SHANZEL the agent who assisted me with the contract MIS QUOTED me and now that becomes MY PROBLEM!
Vodacom has it on record and I repeated the price THREE times and SHANZEL agreed. The confirmation department then tried to stall this package and after complaining, I was called by Vodacom who apologized and I was assured by Vodacom directly that I would get this package.. and would get it delivered in 5 working days.
This was 10 days ago, still no phone and it looks like they are trying to STALL MY CONTRACT again!! using what seems like tricks and lies…. My assistant has spoken to DENZIL on the 17th April 2012 and he then advised her that SOMEONE had called to CANCEL THE CONTRACT which nobody had done!!!!
When she asked for the information on the call he was quick to tell her he was going to call her back and HE DIDN’T!!! she then further tried calling him back and he wouldn’t answer his phone and when he did pick up he didn’t even say HELLO he put her on hold?
I question this company’s ability to assist clients or to sell products, I get the feeling that they or the REWARDS call center is trying to avoid me so that I can cancel this contract because of their in competencies but I was promised a certain contract and need this contract because I already ported to Vodacom .
I spoke to a Vodacom agent today but when I found out from my assistant that she was actually lied to and that they had claimed I cancelled the contract I decided to go public with this. I better get the phone on Monday- 5 weeks after I initially used the website! If this matter is not sorted out IMMEDIATELY I will take this matter further.
Vodacom’s browsing & downloading speeds on a blackberry is pathetic seriously.when I first got my blackberry it used to download at super fast speeds like 120.00kb/s now its like 2.5kb/s so from 120 to 2.5 its not even worth it.Being a vodacom user I have heard that Vodacom has capped the internet usage on the BIS plan which is wrong in the first place without informing customers both prepaid & contract customers about what they planned on doing.
a little notice in advance would be nice cause that’s how things should be done in a professional manner not just do it & let everyone just roll with it.I’m pissed off cause I have a 3G phone why should I be pushed to be using the internet speed of a 2G network.In all regards Vodacom is the biggest company in South Africa even world wide yet competitors like Cell C is beating them with a better internet experience.
I’m a contract customer & its not fair to be paying for something that’s not even satisfying my needs for actually buying a blackberry phone & the main usage of it was for browsing & downloading .if vodacom doesn’t change back 2normal then you’ll loose more customers 2 other networks cause people are complaining but nothing is being done & I’m fed up with it really.
I upgraded my blackberry 9700 Bold cell phone with a Blackberry 9900 Bold cell phone at your Cresta branch on the 16 March 2012. On Saturday the 24 March I returned to Vodacom Cresta as the phone went onto SOS calls only and would not receive emails. The consultant informs me that the phone being 8 days old would have to be sent to Blackberry for repair.
This is absolutly unacceptable. I have my own business and my cell phone is extremly inportant. I need to be in contact with my clients at all times. As the phone is only 8 days old I would have expected the Vodacom branch of Cresta to supply me with a brand new phone. The manager by the name of Nathi Khoza was extremly rude and should not be in a position of management if he is unable to deal with people.
I have previously dealt with your Fourways branch. This has always been a pleasure. They have been very helpful and always very well mannered. I would like to reverse the contract signed on the 16 March, You are in possession of the phone. I do not want it back. It is obviously Faulty. I will arrange for the upgrade to be done at your Fourways branch.
Your very urgent advices are awaited.
On Thursday 22 Marc, I was in line for an upgrade of my cell. I stay in Polokwane. I went to the first Vodacom outlet only to be told to come back tomorrow, as, according to them, I had worked out the days incorrectly. However, I was sure about my dates, so I approached another outlet store of Vodacom.
Yes, they say, I am correct about the date, but this Vodacom outlet has no cellphones available. They are waiting for the Manager to bring in some stock. Please go to another Vodacom outlet. So I go to the third Vodacom outlet – still in Polokwane!
Yes they say, everything is fine, I can upgrade. Then suddenly there is this BIG mistake. The last two digits of my ID is not the same as is reflected on Vodacom’s records. Impossible. I have been upgrading on and off for the past 15 years. Vodacom is now making their problem my problem! No,no I have to go to another Vodacom outlet to have this ‘huge'(!) problem solved.
So now I go to the fourth Voda outlet to have my ID number corrected (the last two numbers seems to be different) on the ID. Now Vodacom’s records must be updated. After filling in the forms and signing every page, the matter is solved. ‘Thank you sir, but now go back to the previous Voda outlet where they will help you with a new phone’.
Back at this store I am told that they have very limited stock. Which was true. But I am told if I choose the one that I preferred, I will be entitled to a R2500 voucher.
I knew that the first outlet I approached that morning had a phone that I was interested in. So I go all the way back to the first Vodacom store. I started my little excersize at 8h30. It is now close to 12o’clock! I confront the guy at the Vodacom outlet saying that he had not given me good advice that morning. “Sorry Sir, but let’s now help you quickly!”
So I upgrade. BUT. ‘Sorry sir, the people at the other Voda outlet stores gave you wrong info. Your voucher is not R2500 but R1500′. Yes one thousand rand less. Mistake?! Or just plain incompetency? Then I receive a phone, only to be told that there is something wrong with this particular phone. They will get another phone from yet another Vodacom outlet. Can you believe it? But, I eventually get my new phone after 4 o’clock that afternoon. With my cut back voucher for R1500. Not R2500 as I was told/promised’ previously. No, no.
You won’t believe me, but this is not the end of my story. Then on Friday I receive one sms after the other from Vodacom. Close to twenty sms’s! I deleted a few but I still have no less than twelve (12)!! on my cell. All these sms’s with the same wording: “Thanks for visiting our Vodacom Outlet. Did our service make you smile? Please reply YES or NO”
And I replied, three or four times NO, NO , NO. And yet, one after the other sms’s still kept rolling in. No wonder we pay so dearly for calls. All the nonsense Vodacom sends out.
So I have taken the liberty to write you this e-mail. I doubt whether I will hear from you but, nevertheless. I did upgrade, although it took me a full working day. And yes,I have been exposed to bad service in the past, but Vodacom’s takes first prize.
On Saturday,17March,in the morning, I looged in a complaint that when I looged in my puk number and putting a new pin number the phone rejects it with an error code notification. I call in 3 consultants which they inform me to repeat the same thing,but still without any change. Only, on the 4 th time after another three attempts with same error code notification,when the lady by the name of Cynthia explained it to me that I must puta minimum of 4 and max.of 6 number, but without 11 or 00.
Unfortunately, it was the last attempt and the sim went rejected. I had to buy another sim which I did. I called in Vodacom for a swim swap for number and as advised by Cynthia, I put another sim card on E5 Nokia with order to contact Vodacom. On Saturday round about past six, I put in a new sim card,but seemed not to be working and when putting the sim card back to the other phone,it reflected sim card registration failed.i again called Vodacom call centre quering as to why the sim card for reflects sim failed error, but the lady told me that I must do phone setting manually which i did, but with the same error.
The lady advised me to take off the sim to another phone as she claimed that there might be a network error, which even that could’nt help. The rest of Sunday, 18th both phones were not working. When I called this morning, Monday, 19th March spoke to a lady by the name of Ali ,at first could not where the problem was ant later she informed me that the consultant made an error on the swim swap as she did a swim swap on the new sim card for instead
Now,i had to pass the new card to the wich my 10 yr old daughter is using with all new saved information during weekend that will still be lost after IT rectifies the problem as Ali claimed. At the same time, I have to buy another swim and still do another swim swop request for.All two phones are currently not in use due to Vodacom poor service. Your consultants do not have listening skills at all, doubt if they know what they are doing.
Bear, in mind that there are other services providers we can utilize if we continue receiving such pathetic service, its unbearable.
Since my first cell phone I have been using Vodacom as a service provider and I have never been so disappointed in your service, there is a few problems on my account and I keep on phoning and trying to sort the problem ssince its not my mistake but vodacoms, but every consultant I speak to keeps on telling me that they will look into the matter and phone me back before the end of the day, but no one ever does, one of your consultants was so rude that she even put down the phone in my ear while I was talking to her and explaining the problem,after she threatened me with handing over the problem to the “criminal department”…
Why must I be treated like this. But let me start from the beginning. A few years back I had 3 accounts with vodacom because of the fact that I had a business, unfortunately the business closed down and on 11 June 2010 I got premature contract cancellation quotes from vodacom so that I could pay all the accounts up to date and close them…like I did,afterwards I faxed the proof of payment with the signed copy of the quote and a copy of my ID to the cancellation department, and I never heard anything of this again.
Last year I took out 2 new contracts for me and my wife, seeing that I started a new job. I wrote down the correct banking details on the contract and was under the impression that the debit order was going off each month as it was suppose to, but the end of January 2012 I received a phone call from vodacom saying that my account is in arrears and that the debit order kept on being returned because of the account being closed.
I could not understand this because I am using this account and its not possible, then the consultant brought it under my attention that Vodacom has been deducting the money from the businesses bank account, the one that is no longer active because of the business closing down, and that there is currently 5 accounts open in my name, please tell me who’s fault it is that vodacom deducted money from a wrong account since I wrote the right banking details in the contract.
I then asked them about the accounts that was never closed as I paid them and cancelled them in 2010 and I have the proof,the lady I spoke to is Shelly, she assured me that they would fix the problem and close the accounts on which they closed 2 accounts but the 3rd account was only closed 23 FEB 2012 and now vodacom wants me to pay all outstanding amounts on this account even though I cancelled this contract in 2010 how is this possible.
It was vodacom that made the mistake,but no one can help me with this matter, without permission they just keep on deducting the amount from my bank account and I have to go to the bank and ask them to reverse this, because no one can help me in sorting this matter.now I spoke to a consultant again today and asked him for the outstanding balance on the 2 accounts that I took out last year on which he replied that he can unfortunately not give me those amounts…
Please I want to pay my account but only after the problem has been solved and someone can help me, because like I say everyone I speak to keeps on saying they will phone me back or get a manager to phone me but no one does… What is going on with vodacom I have never experienced this type of poor service from vodacom… Please. My phone number is 0765276157 if you can get someone capable in helping me to phone me.
I took a contract phone with Vodacom on the 9th November 2009 and I received nokia E75.The duration of the contract was 24 months.The monthly amount was R245.60 including subscription fee and other charges.I used the sim card for the year 2010 and Istopped used it middway through 2010 because i could not afford to pay more than thhe agreed amount.I personally phoned customer care and asked for the sim card to be put offline because I was not gonna use it.
The contract expired last year November 2011,i assumed that as it was the final month the contract will automatically cease to function.In December 2011 the debit continue to run on my account,I was so surprised and I phoned customer care enquiering about what transparing in my account.The person whom I spoke to was very rude its a pity I did not recall his name.I was given a number for cancelletation and i was told I have to wait for 30 days before my contract to expire.
I was not informed that if the contact is 24months when it expire you must go to Vodacom and cancel honestly i was not told.I received a call yersterday(08/03/2012) that my account is in arrears of R270.00 and i was going to be sent to legal.I was so cross because i don’t know why it is happening to Vodacom.Please help.
We have a contract with Vodacom (via Videotronic Grahamstown). Our ex-manager had the account opened in his personal name BUT used the Estate bank account. When he was asked to resign we tried getting the contract put into the Estate’s name which it should have been when it was originally opened. The ex-manager also has his daughters contract being debited to the Estate account, BUT Vodacom says they cant put the account in the Estate name because we have been listed with the Credit Bureau (Because of the ex-manager and his wife who used to do the books for the Estate).
WHY BECAUSE THE ESTATE HAS BEEN PAYING THIS ACCOUNT, IT IS DEBITED TO THE ESTATE BANK ACCOUNT EVERY MONTH. That is what I dont understand, if Vodacom had done their credit check correctly when the contract was first opened they would have immediatley seen that the bank account did not belong to the Estate manager. Until we can rectify this our Estate is having to pay for the managers daughters contract as the ex refuses to do anything about it and our hands are tied till Vodacom just changes the name.
AFTER ALL THE ESTATE HAS BEEN PAYING THE CONTRACT DIRECTLY AND TIMEOUSLY FOR YEARS NOW.
You know, when you go onto a vodacom website this is the first thing you see “At Vodacom, we value your time, which is why we strive to ensure that you receive efficient service and care, wherever you are. We understand that you prefer personal assistance rather than an automated call distribution and standardised scripts.” I feel like i have been working with ROBOTS. i even put a complaint on Hello Peter, but it got me no where. instead getting a reply a day later for my phones IEMI no and JOB no.
It all started in when my keypad on my blackberry just stopped working all of a sudden. I took it to the vodacom 4u store in the Brits mall. They booked it in for repairs. 2 weeks late i get a call my phone is ready for collection. To my surprise its a brand new phone. now the problem begins, i put my sim in the phone, and set up my emails, i cant, i am getting error messages, then i try calling vodacom call centre using the NEW blackberry, it says called fail. I try calling another number it still says call failed, I call vodacom from another phone.
It seems to be happening more and more often that I send a sms to another Vodacom nr, and the message just doesn’t get delivered. I have the same problem receiving messages, and this creates a serious problem as I use my cellphone as a password generator for my internet banking, and the password gets sent to my phone. I have complained about this to the customer service department, who informed me that certain upgrades were being done etc etc.
How long can this carry on? I remember Vodacom being the best provider in South Africa, no it seems the saying is true that Vodacom doesn’t have clients, they have victims.
A helpful consultant helps me set up my email. but cannot fix the “CALLED FAILED” problem. he gives me some codes to type in they don’t work. the next day i called vodacom again, nothing, I take my phone in on Monday 16/01 to the vodacom 4u, They said they have to log a call with vodacom to unlock the phone, which they did. but vodacom says the waiting period is 24-48 hours. the kind people at the vodacom 4u explained that this phone is almost 7 days old its URGENT, Vodacom wants me to WAIT!!
WHY should i wait when this was never my problem. vodacom GAVE me a broken phone, but I MUST WAIT. VERY DISAPPOINTED being a loyal Client. I have wait 4 days now, nothing has happened in that 4 days. Am i going to sit with this broken blackberry until vodacom decides its time to fix the Broken fone THEY gave me…
I took out a contrack from vodacom with a laptop and 100 meg data. The data, as explained was capped to 100meg whereafter I should load on a pre paid card. which was also provided free of charge and will the account not be debited. After a month, I received an sms stating that my bank account was debited with R1800.00. I called Vodacom and was this confirmed as my account due to data ussage. I lodged a complaint as was I assured that this will be sorted out, I did not even use the date more than once and received an account for R1200.00. Until now, no one has phoned me to sort the matter out. I was mislead by Vodacom and wish to cancel the contrack with immediate affect.
I was within the scope of the CPA and did the representative at Vodacom on the phone confirmed that I was miss sold (his words) a contract and that he will contact the branch and sort the matter out and will revert in 1 week. Ithas been more than a month and would it seem that the delay is an attempt to frustrate me to let this matter go. Kindly see to this complaint.
I am extremly dissapointed with Vodacom repair centres, I am a Corporate Client of Vodacom and have 20 business lines, I have booked 2 blackberry’s 9900 ( Directors business phones) in with Vodacom Green Point for repairs as both the handsets kept switching off and we have to take the battery out to reboot the phones. They booked the handsets in December 2011 , we then receive the hansets back advising us that the hansets has been replaced with new phones, when switching the phones on yesterday on receipt of the exchanged handsets from Vodacom both handsets cut off and would not go back on.
I then called Zakkiyah Shabodien on 17/01/2012 @ 9:06am and she asked me to explain the problem to her as the manager was not able to take the call, she then advised that she was going to explain the problem to the manager and ask her to return my call with a solution, she had not called and i then went into the store @ 13:33 and Tantum was to busy to speak to me and i was advised by their agent that she would call me back. This morning 18/01/2012 @ 8:45am i called spoke to Zakkiyaa and once again Tatum was not available. I am so frustrated and do not know who to talk to?
Vodacom Greenpoint says they do not have corporates telephone number. I demand to 2 BRAND NEW Blackberry’s but not the 9900 as they are problamatic phones. If Vodacom does not replace the two handsets with 2 brand new blackberry’s; they will leave me know choice but to take away my corperate lines from their company.I have left a message at Vodacom Hub for one of their directors ( Tim Mitchel) to call me back.
I opened an account at Vodacom Randfontein branch after I signed Morne gave me my phone and went on with my fiance’s contract. I asked him if I can open my phone he said yes I can because I will pay both contracts when he is finish with my fiances. After my fiance signed Morne went to the back. We were waiting about 15 min while exploring my new phone. my fiance’s phone was on the counte everything was signed and given to us we was just waiting to pay the connecting fee. I was under the impression it is R202 per contract.
We asked the other lady working there if she would please call him because its already 17:30 we would like to go home. Morne came out and said that the special is no longer running and if we want the same phone we must go on the top up R315. I said thats not what I want then he said if I still want that phone on the contract R199 I must pay in R900 each. So I said I dont have that money he went to the back again. While my fiance’s pfone is still on the desk with the 2 signed contracts. We waited about 10 min again when he came out and said he cant give us my fiances pfone because the contract is not on anymore and his phone is still closed.
Everything was signed and all so he wrote big on that contract CANCEL. How can he take back the pfone after we signed and he gave the phone in our hands. I can keep mine for the same contract because my phone is already opened. When it came to the payment he said I only have to pay R105. I said isn’t it R202 he said no its only R105 for the sim and the other R97 they will deduct from my account. So I paid the R105. This moring I received an sms from FNB for the deduction of R261 and because its not the amount Morne said it was going to be deducted the debitorder did not went through so now I must pay the fee for not having enough money in and why is the amount R261??????????
I received and sms that my internet connetion settings is not correct and i had to phone vodacom customer care. I did phone and the lady refer my call to blackberry customer care. After she transfer my call the line was disconnected after waiting for more than 20 minutes. I phone 082 155. After more than waiting and hour i decided to disconnet my call. All i hear is the songs and no response. How is it that the customer care after an hour not mentioned what my call status is and what number im in the line. I cannnot afford to wait for more than an hour for response from the customer care centre.
How many people are working at a time when their is an high volume of calls to attend to. I think vodacom must adress this need.
I have been overcharched by vodacom in my account and seemingly its getting worse day by day, I dont stay without airtime in my prepaid phone but the minute I load airtime most of it will be gone within no time, I tried to call many times but you dont get an option that allows you to wait for an operator,last night I bought R29 airtime and made the first call this morning which I took about 4 mnts and its sunday and after that call I was left with R18. Its not the first I am complaining and was also told Im registerd with other sites of which Im only registered with dateclub only which deduct R2 this one that deduct R4,99.
I dont have a clue about them, please cancel all of them in my account, this is very frustrating Im waisting a lot of money. I hope that my request will be attended to ASAP.
I am absolutely disgusted and outraged by the level of services that I’ve received from Vodacom over the past week.I bought a blackberry from a Vodacom shop only to realise a few days later that the fone was a refurbished fone.I went into the store within the 7 working day grace period but received no assistance whatsoever yet they were very helpful when I was buying the fone. I called customer services on 19/10/11. I spoke to 6 different agents with no avail. I was so dis_satisfied at having being lied to, having my calls dropped to plain unhelpfulness from unskilled agents with no level of professionalism.
I was placed on hold without being informed. I was told that customer services aren’t allowed to transfer calls to blackberry tec support and the most ridiculous statement was that there were no managers or floor walkers to speak to me when requested. I cannot believe that Vodacom customer service agents are not supervised or have managers. The agent actually lied to me when I work in one of the biggest callcentres in SA. I intend to switch my network unless I get this issue resolved once and for all.
i recently bought a phone on contract and only to find out that i cant make international call, and this was not explained to me when i orderd the phone they tell me about a sum of R1500 that i need to pay before i can make international call, i mean really what is all this , i have about three contract with MTN and i have never experience such nonsense service that i got from Vodacom , i think more fire is really becoming a problem they should just go back to being BLUE [vodacom is like blue monday] because it is clear that red doesnt suite you guys .
you have no fire you are just like a big DARK AND COLD night , your service is very bad very bad , i know that this is my last contract that i will be taking with vodacom because with such service who will want to come back while you can find the best. SIS.
my original sim card was damaged. i purchased a new starter pack and followed the law by registering in accordance to the RICA act. according to vodacom customercare this was wrong as i needed to have a simswop and then had to purchase another starter pack. i did so and called vodacom for assistance. the questions are ridiculous, they ask ridiculous security questions and keep insisting that i have to visit a vodacom outlet as i am not answering these questions correctly. all i want is to keep my original cell number as all my associates as well as my bank is familiar with this number. i am not a criminal and have no devious intentions.
how difficult can it be to perform a simswop telephonically?
I am a very unhappy customer right now as I feel that Vodacom has not provided a good service and due to that my number has now been deleted off the system. For 3 months Vodacom never contacted me regarding my oustanding monthly payments, I never received any invoices and my line remained opened up until the 3rd month, eventually I received a call on a Friday afternoon telling me that if my phone was not paid by Monday then my number would be deleted. I made arrangements to pay off my account and received an sms as a reminder for the 1st installment, for the second installment I didn’t and eventually I phoned Vodacom.
to find out what was happening only to be told that my number was to be deleted on that day being Friday the 7th October I spoke to the consultant and told her that I would make a payment by Monday. Vodacom went and deleted my number anyway and now I have to go and pay more money to have it reactivated. I did not ask for this as I communicated with them that I would pay my oustanding amount. I am very upset about this as I have a full time business to run and now I am losing business as no one can get hold of me.
I will not be reconecting my account as I do not have the time to wait as well as the funds to do it. I find Vodacom very unprofessional as no one was helpfull at all and most of the consultants were very rude and abrupt. I am hoping that we can resolve this issue otherwise Vodacom will have lost yet another customer. I would appreciated feedback as soon as possible as I would like to resolve this matter. Regards Nicole Nunes.
From day one vodacom gave me,endless problems.To start,(and this is two(2)years back I open a contract with vodacom which took them three(3)weeks to say NO I cant have a contract with all the lamest excuses about I do not earn enough salary.After about thirty(30) phone calls to put me through the one person to the next,and five(5) faxes to complaint that I earn R9300-00 p/m after deductions,and at my work place is about six(6)junior employers that earn half of my salary and believe it or not,our cleaner who earn R1200-00 per month got a contract the 1st day.Just a coincidence was that they were all black people.
and do not get me wrong or put words in my mouth because I am close friends with them all,but When I put the question to you,I was ignored,but the very next call I was received by the first friendly person who was surprised with what I told her and she clicked on her computer and there was no problem and told me for what packages I could apply.Then WHEN i WENT back to Vodacom Overcell,They were very angry because the answer they received was no,and now they lose commission,because it was their sale,and HE FILED A COMPLAINT AND FAXED it with all my application,and proof of address ect to vodacom again.
and everything was put on hold again!!twelve(12) days later they called me and said its approved.Okay lets forget there was no stock and waited another four(4)days the weekend included.So They REFUSED TO EXCEPT IF I DON’T SIGN A DEBIT ORDER, but also mention that after the 1st payment I could change that option,and from that month(the2nd month),I said to cancel the debit order,because I live 60km from FNB(MY BANK)and when the end of the month falls over a weekend my salary gets paid in on the Thursday,and I’m 90% of the time not available to do my payments because I’m in the Police force.
and may not tell what duties I perform for my own safety,and a family member go and withdraw basically everything in two days.All my other debit orders come off directly,and you also were not competent to do so.And that is my reason to pay it myself,even if I had to post it to a friend in the town were the nearest Standard bank is,to pay for me,and would be at most two(2)days later then the 1st of the month.Every time you said you wiil cancel it but a few days before I receive a sms to remind me about the payment.And 95% I had to brake a leg and arm to make last minute arrangements to get it paid.
,Because ALWAYS ALWAYS ALWAYS,I RECEIVE A SMS THAT THE AMOUNT OF R..? WAS PAID FROM MY ACCOUNT.!!!And then few days later I get the threatening sms that immediate payment or my line will be cut off or whatever the correct words are.I mean then I am under the impression it was paid and again have to make arrangements and beg people to go to hermanus to pay.And then mostly succeeds to be done the following day.
Then I phone accounts department and explain the whole story again like EVERY MONTH ALL OVER AND OVER AGAIN AND ASK PLEASE NOT TO PUT MY PHONE OFF LINE BECAUSE EXPECTING URGENT CALLS FROM MY DAUGHTER OR WIFE WHO IS 1700KM FROM ME,AND THEN LIKE ALWAYS I RECEIVE RUDE,ILL-MANNERED,INCOMPREHENSIBLE,UNCONCERNED, IMPOLITE, INCOMPETENT TREATMENT,AND THEY CUT THE LINE.To make things worst is the first time I was not informed about the penalty fee,and received a sms that the full amount was not paid and they cut the line!!!!That is just plain spiteful unprofessional!And it will maybe help(but I doubt it,cause it became their nature)if you sent your account department people who work with customers for customer/client service training.!!
YOUR CUSTOMER SERVICE HELPLINE ARE EXCELLENT PROFESSIONAL FRIENDLY PEOPLE,AND I CAN CALL ANYTIME OF THE DAY OR NIGHT AND GET THE BEST TREATMENT AND HELP DOESN’T MATTER WHAT PROBLEMS I HAD WITH SETTINGS OR EMAIL OR ANYTHING ELSE.That I can praise vodacom with.I SPEND THOUSANDS OF RAND’S ON MY PHONE AND YOU KNOW IT.Then came a time you advertised a laptop for R100-00 a month and your accounts department insulted me as a bad payer and and do not want to do any business with me.
When I ask them To check on the computer if I have any outstanding payments,the answer was no,but I do not pay always on time and that makes me a bad customer.So I took a contract with another provider on a laptop for double the amount,was approved the same day(IN FACT I WAITED A HOUR AND NOT FIVE(5)WEEKS WITH FAXES AND 20 PHONE CALLS!!!),AND made the arrangements of paying it myself and can be late 2 to 5 days SOMETIMES,and HAD NOT ONE PROBLEM UNTIL NOW AND THAT IS A YEAR AND A HALF!!!
LISTEN TO THIS JOKE :VODACOM PHONE ME(NOT ME PHONING THEM!!)And started the conversation with CONGRATULATIONS YOU CAN HAVE ANOTHER CONTRACT BECAUSE THEY SEE HOW MUCH MONEY I SPEND ON MY PHONE AND IT WILL BE A NOKIA C3 AND WILL DELIVERED IN 3 TO 5 WORKING DAYS!! AND ALL 4 times just passed and no phone calls back to say they were actually making assholes of themselves because your ACCOUNT DEPARTMENT SAY I AM A BAD PAYER,NOT BECAUSE I AM NOT BEHIND BUT BECAUSE I SOMETIMES PAY LATE!!And why???
Because of YOUR SMA stating the debit order went of and is paid in ,and then a few days later sometimes 7days tell me I didn,t pay and cut the line and have to pay penalty fee’s to the bank for debit order that did not go off and penalty fee’s to put me on line again>>>?AND AGAIN ASK TO CANCEL THE DEBIT ORDER LIKE ALMOST TWO YEARS BACK EVERY MONTH,BUT ITS AS GOOD AS I TALK TO A TREE!
Four(4)Months back my phone got a virus and i lost all my memory on the phone,and if I received a message,and if its not to long,have to delete my previous message to read it.Any sms from FNB,or from Polmed or accounts I could not open,but after many hours on the internet(with my other provider account)I managed to regain little by little memory on my phone.Two(2)months back I left town for intense training in Thabazimbi,AND LEFT MY PHONE TO MY DAUGHTER(9years old),but she don’t know much about accounts.But as far she could understand the payments went off because there stands payment successful.
BUT GUESS WHAT???BECAUSE I DID NOT KNOW THE DEBIT ORDERS WAS NOT SUCCESSFUL,AND DID NOT PHONE YOU,YOU NEVER CUT MY LINE??IF THAT IS NOT PROOF THAT YOUR ACCOUNT DEPARTMENT IS SPITEFUL,INCAPABLE,UNACQUAINTED, INCONSIDERATE, UNPROFESSIONAL AND INSIGNIFICANT THEN NOTHING WILL CHANGE THE READER”S(IF EVER GOING TO BE ONE)MIND.
But I did my duty to make sure if there is maybe outstanding payments and phoned the short number the help line told me to and a voice told me YOUR OUTSTANDING AMOUNT ON YOUR ACCOUNT IS R189 AND THAT IS WHAT I PAID…………….!!!!!!!!!!!!!!!!!!!!!!!!!!
THEN YOU SENT ME AGAIN ONE OF YOUR UNPROFESSIONAL SMS’S WITH YOUR USUAL NONSENSE?I SHOULD HAVE IGNORED IT BECAUSE YOUR INCOMPETENT ACCOUNT DEPARTMENT WOULDN’T REALIZED IT,BUT I PHONED AND THEN THE MOST HOSTILE,IMPOLITE,ARROGANT,ILL-MANNERED LADY COULDN’T UNDERSTAND (AND SOUNDED IF SHE COMPLETED GR2 IN A SPECIAL SCHOOL), THAT YOU,VODACOM NOBODY ELSE BUT VODACOM’S ANSWER WAS WHEN I MADE SURE THERE IS NO OUTSTANDING AMOUNT ON MY ACCOUNT,SAID R189-00!!!
AND THEN THAT IS YOUR MISTAKE,AND NOT MINE,AND HAVE TO GIVE ME CHANCE TO MAKE ARRANGEMENTS TO PAY IN HERMANUS 60KM FROM WHERE I LIVE AND WHERE THERE IS NOT ANY PLACE TO PAY LIKE PICK AND PAY AND WHERE EVER THE PAY POINTS ARE.SO THIS WOMAN GOT INSULTING AND PERSONAL THAT HOW CANT I KNOW WHAT IS GOING ON WITH MY ACCOUNT AND THAT VODACOM WILL SUE ME,AND THAT I AM MAKING CUNNING BAD EXCUSES NOT TO PAY MY ACCOUNT!
SO I AM A CUSTOMER AND HAVE ONLY LIKE IN 2 OR 3 PAYMENTS LEFT TO FINISH MY GOD FORSAKEN ACCOUNT BY THE MOST HOSTILE UNPROFESSIONAL COMPANY EVER,ANS I AM PHONING TO MAKE ARRANGEMENTS TO PAY THE OUTSTANDING PAYMENT WHICH I DID NOT KNOW OF,BECAUSE OF YOUR MISTAKE AFTER I PHONED YOUR COMPUTERIZED DUMMY AND DID PAY THAT AMOUNT,BUT KEPT ON TALKING IN A LOUD ILL-MANNERED ,PITCH HIGH VOICE AND NEVER ONCE LET ME FINISH MY SENTENCE AND KEPT ON CUTTING IN WITH HER RAPID PERSONAL QUESTIONS AS IF SHE IS A LAWYER IN DESPERATE HOUSEWIVES.
I LATER,AFTER ALL HER PROVOCATIVE MANNERS SAID WHY SHOULD I PAY YOU ANYTHING FOR SHIT SERVICE AND PAYING MONTH TO MONTH PENALTY FEE’S AFTER MONTH TO MONTH HAVE TO ASK THE TREES AND THE DESK’S AND STATIONARY TO STOP MY DEBIT ORDER AND WILL PAY IT MYSELF.I DID NOT KNOW THAT I WAS TALKING TO TREES,DESK’S AND STATIONARY WHEN I PHONED,BECAUSE THAT IS THE REACTION IF YOU ASKED FOR A LITTLE BIT OF SERVICE,WHICH WAS REPLACED QUICKLY BY BEAST’S IF YOU PHONE AND THERE IS 50CENTS OUTSTANDING…..
SO HER ANSWER WAS.SO YOU REFUSE TO PAY,THEN I WILL MAKE A NOTE AND WILL CUT YOUR LINE AND SHE PUT THE PHONE IN MY EAR!!!! KNOW YOU TELL ME WHY SHOULD I PAY FOR SERVICE I DON’T HAVE OR CANT USE,AFTER YOUR MISTAKE YOU MADE.IF THE COMPUTERIZED DUMMY SAID WHATEVER AMOUNT I WOULD HAVE PAID IT,AND IF I WAS TREATED WITH RESPECT AND LIKE A CUSTOMER SHOULD BE TREATED AND THEY COULD HAVE A BIT UNDERSTANDING THAT THE FAULT WAS LYING BY YOU,MAYBE A BIT BY ME TO BUT THEN WE COULD COMPROMISED AT LEAST SOMETHING AND GIVE ME TIME AT LEAST UNTIL THE FOLLOWING DAY BECAUSE I WAS WORKING AND NOT DOING MY NAILS AND WHEN A CUSTOMER PHONED GET RUDE BECAUSE ARE INTERFERING WITH THEIR TIME.
So Dear Sir/Me
How are you going to handle this complaint?Are you just going to sent me threats with your lawyers and keep on with your”don’t care about only one customer”attitude?Like I said I was prepared to pay and I am losing my own ± R60.00 airtime I put up and could have used to phone friends to make a payment.And remember that this your mistake because I did phone to find out and you gave me the amount to pay and that is what I did pay.And when you find out I am behind after your mistake could have arranged with me to pay all outstanding at the end of the month,when I have money again.??
I f you choose your normal hostile way,then just do so,but past me and go straight to the Supreme Court,because I have been put under Depth Review in terms of Section 86(4)(b)(i)(ii).
I still did not planned using this,and would rather pay off my last 3 or maybe 4 payments by VODACOM,But then you must be comprehensible and negotiable,ans also not going to pay if I cant use the phone,then there is no use
I had enough vodacom now its been more than 3 months and the same thing happens every night between 9 and 22:30 every night of my life my inter net service goes down every night its a routine.I can’t use my facebook I can’t use my vodacom internet or any application that uses internet service.I called the support team more than 6-7 times already and still no resolution to my query I was told that it is my settings they did something on their end and told me to put the phone off for a few minutes I know its not my settings because it works whole day jus at the that certain time I don’t get service..
They tell me those stories so they can get lost of the call I worked in a call centre and in a support call centre I know what I’m talking about. vodacom is the worst service provider ever.I need a resolution asap if u think u can help please do.if not I’ll b trying mtn thank u.
I took my Blackberry to Cape Gate Vodacom who sent it to Tygervalley Branch who sent it to Vodacom Johannesburg who sent it to Blackberry (known as Research in Motion). After a few days I received a telephonic quote that the cost to repair my phone would be R675. This was a few weeks ago. A few days ago I went back to Cape Gate and filled in the forms instructing them to go ahead with the repairs. Today I received a call from Tygervally Vodacom that the phone is beyond repairs. In the meantime my wife got a Blackberry 9300 and in turn gave me her phone, which I sold yesterday to cover the repairs to my phone.
Now i have no Blackberry!! I hold Vodacom liable for this!! Besides this fiasco, the lady at the Tygervally branch refused to give me the number for Blackberry and proceeded to throw the phone down in my ear. I proceeded to call back asked for the number as if I was another customer and was promptly given the number. I want someone to be held accountable for their mess up. Had I known that my phone was beyond repair, I would have kept my wife’s phone.
In response to your automated account mail – I have made a formal complaint to Vodacom (Midrand) regarding my gross dissatisfaction regarding bad service, misinformation and lies from Vodashop Cresta. I am also bitterly disappointed that Vodacom shun responsibility by the excuse that Vodashop Cresta is just a franschise and not really their problem! Surely vodashop is working under licence to Vadacom? I am currently in the process of seeking advise from the Customer Consumers Act business department, as I would like to cancel all association with Vodamail. Please give me a detailed balance of the amounts highlighted below.
As I am proposing to the customers protection department that Vodashop Cresta be liable for most of the cost. When I realised the sales person at Vodashop was lying (just to get a sale) and that he did not as promised cancel my old contract on the 30th June and not only that, but when I called him back again (in front of 3 witnesses in my offices on the 30 june – he blatently lied again and told me that he had cancelled the old contract.
in fact I stressed my concern when someone from your customer service department called me a few days later, I even asked her to double check that my old contract had been cancelled, she told me no, it was still current and furthermore I would be responsible for payments until that particular contract expired. After another visit to Cresta vodashop I was still blatantly lied to and had my personal banker cancel my debit order. Looking at the amounts you have outlined below, it appears that Cresta still have not done their job. Therefore a detailed balance is required. As well as a copy of the taped conversation between myself and the lady from your customer service department.
If this is not your departments concern, then please pass on to the appropriate person and copy me on the correspondence. I am bitterly disappointed by the total indifference and lack of customer care by Vodacom.
yesterday i bougth 29.00 airtime and i recieve the sms after some seconds saying (you have up to 60 min FREE Vodaco-to-Vodacom calls!Minutes expire at midnight.you also get free night shift to use from 12am to 5am dail *111.i then call this numbers 0722387270, 0722441456, 0825666419, 0762379851, 0726891006, 0761116014, 0799454310 and all its vodacom network and it free 60 minutes expire at midnight, but im suprise at night17h00 i called this number 0722106101 i got the message of my airtime is finished a had to load so that i can make phone call. what happend about my airtime and free 60 minute that will expired at midnight.i would not call if it was not free 60 minutes.
please i want a good explanation on this situation. im not happy at all about this please help me and give me my 29.00 airtime back!
I have had a Vodacom contract and to my knowledge signed up for the monthly payment not to be greater than R449 per month.I completed the contract for a two year period and was billed exactly R449 for the past 24 months. A month later (to renew) I was phoned by Vodacom to upgrade and I requested that they KEEP my contract exactly how it was ie for R449 per month fixed as in the past 24 months,which they said they would do.However from March April and May 2011 I was suddenly receiving bills of up to R14000 in a 3 month period.
On enquiry starting in March/April 2011 with Vodacom Customer Care I was informed that it would take 14 days to respond (whilst I still sat with the problem)Finally today 3 months later and after numerous calls and visiting Vodacom on at least 2 occassions I have been told that my original contract was not ticked TOP UP by the 3rd party vendor 2,5 years ago.I pointed out that this was an error on the vendors side when not ticking the contract(TOP UP) but the vendor did confirm with me they captured it on the system as a TOP UP hence I was billed ONLY R449 for 2years,which makes sense as the implementation proved correct.
Vodacom refuses to accept this and refuses to re imburse me for there or there vendors error. I have also asked for phone recordings to be heard by myself to CONFIRM that I did NOT change my original INTENT Vodacom still cannot as at 14 August provide me with such voice recordings despite first telling me they will do this. They are a complete ripp off and I will be cancelling with them.
Vodacom called me, informing me that my data bundle is due for upgrade, the complete order and delivery was done telephonically and i was told that the new modem etc. will take approx 5 working days for delivery. This was 1 1/2 month ago and i have not received anything. I called vodacom customer care and they said that that is the upgrade departments duty and i called them. They again say this is the delivery departments duty, they dont even try to assist here. They gave me the bundle upgrade no. and here i was told to call the customer care or upgrade department, with all do respect i have decided to cancel this as it seems that no one knows what they are doing.
How can i trust vodacom to handle my account if they cant even upgrade and deliver, surely they have now bridged contract as they promises to deliver and they cant. What a shame.
i have purchased a blackberry phone unit it has given me problems i was instructed to take it to a vodacare where it will be sent in for repairs,i had later been informed that my unit can not be fixed and i will be receiving a refurbished unit i was absolutely annoyed by this as i can not pay for something second hand.i have spoken to lungile and mpho who are senior consultants at customer service and are apparently the highest people you can speak to LOL…i have now accepted the unit cause of the incompetent staff at vodacom who tell you that they can’t do anything for you. I’ve picked up the phone and the alerts do not work when messages,mails come through! the keys do not work!!
vodacom is in need of some serious staff changes and in need of management who can assist and the attitudes of “senior consultants“ are terrible.fair enough you don’t return a phone sealed in a box cause you purchase it to open it to use it..so that is no excuse why you cant receive a new one i did not want to accept a refurbished unit for this very same reason its second hand that could not be fixed was sent back to the UK fixed and given to me only to prove what a messed up CUSTOMER SERVICE warranty hey.
THE RUDEST SALES CONSULTANT I EVER ENCOUNTERD !! Her Name is Juanita, She is a Sales Consultant for Vodacom. She Actually made Me feel like Im the Sales Consultant and that She is the Customer….Snapping at Me and talking to me like Im a Child, Making ME feel like I did Something Wrong !! I bought a Cell Phone and Brought it back with in the First 7(seven) days, still in Perfect Condition. It did not download or update anything, it also froze and dropped calls. I also asked for a Smartphone and the Cell Phone given to me where in fact NOT a Smartphone. In short I where not Happy With the Cell Phone, and SHE(JUANITA) made Me feel like its MY PROBLEM AND MY FAULT !!!! SHE HAS NO HUMAN SKILLS AND SHOULD NOT WORK WITH CUSTOMERS.
We, in our house hold alone, have 9(nine) accounts at Vodacom and are considering to move to a Network with FRIENDLY AND PROFESSIONAL staff, All Because of HER(JUANITA) THE RUDE SALES CONSULTANT !!
I was contacted by Vodacom in January 2011 and sold a prepaid contract ( Top Up 75 ) My bank Account was debited every month at R55.50 and the wrong cell number was credited with the R75.00 I reported the error and given a Ref No. S2-DDU2220BAW. To this day 2 August, after several phone calls and put on hold every time then rudely just cut off. I am sick of being asked “How Can I Make You Smile” I have always been very happy purchasing my Vodacom Pre Paid at the ATM. I will never agree on any form of contract again. Vodacom need to do a lot more staff training than just teaching them to answer the phones like Parrots. Very Unhappy Customer, email: email@example.com
Not sure what is up with Vodacom – recently ported a number from CellC to Vodacom and starting to think this was a huge mistake. I am in Somersetwest and the signal is realy weak. Have been unable to make calls or use BlackBerry Services over the past 48 hrs. Does anyone know why the service is so poor? It’s amazing the cell phone service signal is so poor when we pay so much each and every month to make sure that this happens. I talk on my phone for business and pleasure and it needs to have signal no matter what part of town I go into. The fact that I have been unable to make calls or to use any of the services lately is a big problem for Vodacom.
I have had the same cellphone No for approx 3 years now and with Vodacom’s network coverage being unavailable last night i went online to try find out a way to advise them once again of our change of address which has not been changed.
When i registered i noticed that the system was welcoming me back as somebody else – Theresa Fraser and this is not my name. I have been receiving phone calls for this person for the past year and thought that they had dialled the wrong No. Strangely enough the account and details are correct and rec’d timeously every other month. We have however moved and changed our address on-line and have not received the account this month, can only assume it still went to the old address!
I also noticed that i’d rec’d a message (sms) via my 3G vodafone stating that i’d won a competition and should phone 0837608243 and quoted a Ref No that i should use when i phone during working hours. I have tried several times this morning to get hold of Vodacom but the moment i get through to the Consultant the phone rings once and then cuts off.
Could you pls advise further? Many thanks.
Hi there, about 7 years ago I had a Vodacom phone account. I cancelled it longtime ago before I even got my new contract with cell c now 7 years later Vodacom whant’s me to pay amount of R8008.00 +- hahaha. All they say I need to send them prof of payment, I mean realy im not stupid. I canelled my account longtime ago and only keep 5 years of filling and thats the Law im prepaird to take this very far. Im not PAYING this amount or any other amount I did cancel my contract with Vodacom,please stop sending me the sms or I will go to the Onbutsman. Vadacom cant wait 7 years later to tell me I just need to pay, pay for what????
Im sick of this. Please sort this out and 011 560 4753 nobody answers I phoned them 5 times so from my side I have done my bit so please sort this out.
I have been a Vodacom customer for more than 12 years. In about the year 2000 I paid R 5000 as a deposit for international roaming. I trusted that Vodacom would be honourable and given that I had paid the deposit in good faith, they would return it back to me upon my request. I didn’t have a copy of the deposit slip, as it is 11years after the fact. However it was a requirement that I had to pay the deposit in order to be granted international roaming, and I have it on my contract. I spoke with a number of Vodacom employees who admitted that they could see proof of the deposit in the system.
I would like Vodacom to listen to the call between myself and Charity Nwedamutswu on the23rd of May 2011, Charity was the only staff member who was helpful and tried to assist me. Vodacom’s finance department are refusing to return the deposit, they state that they have no records (BS) of my payment. They don’t acknowledge that one of their own employees stated that she could see proof of my deposit on the system, sorry Vodacom but I have a reference number for that call – SZ-DA321-1204W.
I do not accept that the onus of proof is on me, Vodacom have my deposit in good faith (and they have a record of it – unless they suddenly decide to lose the recorded phone call). What kind of company keeps no records? I have spoken to the head of finance one last time asking her to look again before I report them to the SAPS for thief and to ICASA – the cellular arbitrator.
Vodacom are dishonest and have no honour, please don’t open a contract with them and never pay them a deposit as they will refuse to return it to you. I am going to spread this news all over the internet – watch this space Vodacom you liars! Why are Vodacom being so dishonest? What are is causing Vodacom to give such shocking customer service and being deceitful? I would like Vodacom to listen to the call as it proves that Vodacom know they have my R 5000 deposit on their system.
I recieved an sms from saying i have won R175,000 from vodacom. I have so far lost R275 airtime. I was then informed that i need to deposit R1500 into an account with absa. It was then that i started to get suspicious. I was prepared to lose R275 but not R1500. When i began to ask some probing questions the person apparently calling from Vodacom just hung up the phone. What is going on guys what has happened to confidentiality of information…I think i got one of the perpetrators cell # 0738131561 i think he said his name is nolonolo.
Hi, I am currenlty a resident in Judith Paarl 2094 (next to Lorentzville). I recently found out that I have a vodacom network tower right under my nose. I live in a flat, knowing that I have to live with all this radiation make me not feel save. I am not too sure what the impact on the human health can be and hope it is not a health risk having this vodacom tower in the yard I live in. I called vodacom customer compaint centre on Monday 13 June with regard to a generator that was installed kept me awake for two nights.
The problem as addressed and it was switch off, but no appology received from anyone calling me with regards to my complaint. I would like to hear from Vodacom in writing that it is save for me to live with my child ( and also the other resident in this area), having this vodacom network tower next to my bedroom window and in a block of flats where we are all families with small kids.
To be presice it’s been occurring for the past four years specifically on these second Vodacom cell numbers, adding to this frustrating problem is my recent Contract cell numbers from Corporate. I would categorically emphasise the fact that these tools are surely not for display and good to have contrarily for better, clean and undisturbed communication purposes. Today I again happen to have spoken to the lady employee at Vodacom Customer care reporting the very same poor quality communucation overload in the system, my Reference Number 197797302. She phoned me back saying she forgot to put me through Corporate but what happened was that particular individual dropped the phone in my ears.
Surely there is no Vodacom customer satifaction in this environment, these action suggest to me as a customer who is never wrong to say yes I am treated as a non-entity and non-commodity. Last week I reprted this silly activity for the lack of a better word, for the first time I felt like new person. Only this week again I am experiencing that this predicament insist. I sinserely hope that this Vodacom complaint lands in the eyes and ears those of a natural person who can see and listen, with due respect, please I don’t need this disturbance whilst I busy talking in my cell phones.
The communcation system is Vodacom’s PRIORITY ONE PRODUCT that links the daily good business pracice WITH CUSTOMERS so eradicate any form of quality non-compliance intead instill continuous quality excellence. I hope my loud complaint will be professionally, satifactorily, considerably accepted and (CA) Correctice Action initiated in place.
9 mei 2011, to whom it may concern. hereby i want make a complaint regarding the purchase of a special displaid in the vodacom chatz connect catalogue. (deals valid 01 april until 06 may 2011). we made the package deal with chatz fochville president square shop (tel:018 771 2761) and it was approved. we received the hp compaq 56150si notebook + vodafone k3765 usb modem but the employee at chatz fochville shop said that the mouse and the bag that was displaid on the catalogue, are not included, because it was a miss print on the catalogue. we are very unhappy not to receive the mouse and bag, because it was displaid on the catalogue and that’s why we were interested in the vodacom package deal.
we called vodacoms customers care and spoke to an opperator and he said we must send our complaint with a copy of the catalogue how it was atvertised to (customer care@ vodacom.co.za). we will appreciate it that u will conferm this complaint and fix this as soon as possible. we are looking forward to hear from vodacom. copy of catalogue is included.
nb.we also did not receive the nokia x2 that was adverticed on catalogue, to date.
my details: mnr g.w.van eeden
email:gideonwve [at] vodamail.co.za
On the 1st of December 2010 I have upgraded to an Iphone 4 package. Advised by the Vodacom Potchefstroom dealership at Mooi River Mall. I really wanted the package because business wise the 250 meg data bundle would help me alot. a Month later my account was higher than normal so I realized that I didn’t receive the free megabytes. In the last few months I REALLY tried to have the problem fixed. After hours and hours of trying to have the problem fixed between the customer care department , the upgrade and accounts departments , the dealership in Potch my account was finally fixed.
Because I wanted the problem to be fixed my account is now suspended and blacklisted because of non payments. Now my problem is this….
1) Please listen to the hours of recordings about the problem and each concultants advise and service of where I am in the situation with my phone now
2) Why did the dealership admitted to the mistake where the package was put on a Talk 500 instead of an Iphone 4 package
3) Why was there not clear communication to me about my problem
4)The damages caused by the mistake from Vodacom must be captured in a value
5) The way service has been delivered to me is unacceptable Again listen to all the recordings. Why did this problems been adressed take months to resolve at the end still with no clear indication on where I am currently
Lastly i want to adress this very clear that my business involvement is helping the rural communities of south africa by creating jobs and feeding them through a bucket system vodacom do have involvement in these projects as well my question is : will vodacom help the rural communities the same way than they help me ? If that is the case my polital involvements from local to national goverment must be contacted and adressed that vodacom is not on the support level enough to be involved in helping the rural people of south africa through their service and i will not let them struggle the way i have been struggling.
camsmook [at] gmail.com
For the last two days I’ve been trying to get my Vodacom cellphone account reconnected. According to Vodacom I have a credit limit on my phone, which I don’t recall requesting. The 4th of of a new month and I receive a sms inforing me that my account has been placed on SOFTLOCK because I’ve exceeded my R1000 credit limit on a R315 top up contract??? With my blocked cellphone I can only call the 111 number, NO OTHER Vodacom numbers. So after holding for 23 minutes and 37 seconds on Monday the 4th of April 2011 I ended the call and waited for Tuesday morning at 7 am to try again. Finally got hold of a lady that informed me that I have to call the accounts department.
Now I can’t call the accounts department from my Vodacom cellphone so I used a Cell C phone number. Dialing the 082 1946 about 4 times, holding for 15 minutes at a time. Unfortunately I do have to do my work as well and can’t sit on the phone holding the whole day. The 4 calls from the Cell C number to the Vodacom accounts department has cost mr R100 in less than half an hour with no help, assistance, outcome or resolving my issue.
Me and my wife are both Vodacom subscribers,but both of us keep having trouble with weak signal strength in Boschfontein, Heidelberg. My wife did Log a query before via the call centre but was only sent handset settings Which did not resolve the issue! Whenever we browse the internet we only get the GPRS signal,with a glimmer Of EDGE sometimes, but never 3G? Funny thing is when I try my MTN sim card I have no trouble at all with 3G?? Can someone please have a look at this as it is really frustrating to try And browse or download with little or no signal on my cell phone!
Over a long time I have complained about a signal strenght that jumps from signal zero strenght to full strenght. Vodacom asked Cell Phone numbers for at least 10 people which I provided. They promised to either set up a small booster at my house (farm) or improve the signal to the whole area. Over a period of two years I got the occational sms from Vodacom promising that they are still attending to the problem but nothing has been done. My Cell number continues to have problems with Vodacom and I am not sure when they will ever get around to attending to the complaints from consumers.
I am a Vodacom Contract subscriber and for the past three months I have been trying helplessly to get someone to assist me with something so simple but nobody seems to be willing to. My money is very nice but to give me customer care is so difficult for you to do. Its a disgrace. I have been receiving my statements but I do not receive the so-called free Vodacom magazine [which was suddenly stopped without my consent] with my monthly statements. I was told to go onto the website and log my request there. The website is all stuffed up cos’ it just does not accept my request.
Whoevere is maintaining it, needs to wake up and smell the coffee. Wake up Vodacom and “up” your service delivery. Upon failing that route several times, I phoned customer care and reported the fault of the webpage still nobody cared to assist me. I also sent normal emails to Vodacom and to date still nobody cared to get back to me and yet again I still never receive a magazine again this month. This is disgusting and a BIG shame on Vodacom cos’ I am paying a subscription fee each month yet your’l can’t deliver a good service to me. If I don’t hear from anyone, I will never do business ever again with Vodacom.
Remember that to survive you need to respect your clients. You can get my contact details from your records.
REF: S2-D403W-WV3KM – I had an outstanding amount from my Jan statement on my Vodacom acc. I paid this to get my handset reactivated. At the end of Feb Vodacom did a DOUBLE debit on my account, for the amount that had already been paid! Because of this the debit order bounced. My other debit orders also bounced because of their mistake. I now have to pay Vodacom an R85 penalty fee for insufficient funds in my account, R115 bank penalty for the Vodacom debit order bouncing, and penalty fees for my other debit orders that bounced because of their mistake.
I phoned through and all the operator did was send me an SMS saying the outstanding amount had to be paid that same day. This was late afternoon and I couldn’t get to the bank. They then disconnected my line. What should have happened:I should have received an apology, had my line reconnected, been credited the penalty fee, plus bank penalty fees. All I get is arguments and arrogance when I phone through to try and find a solution. They were supposed to phone me back and haven’t.
My bank account and credit record is is now in disarray and I’ve lost money, and a knock to my business for their mistake. Shocking ‘service’…
There is a default against my name from Vodacom since November 2009, I try to clear my name but with no luck, 1 of the customer care consultants of Vodacom told me it must stay there for 2 years, but if it was a judgment my attorney can removed it from my name. Please help with this as I don’t want this default to hurt my name for years to come because of a mistake from this company.
In 2007 I signed-up for a 36 month contract with Vodacom. 3 years later, my contracted ended and Vodacom decided to charge me an extra R3 826.97 for what they say is money I still owed on the laptop. I have spoken to Vodacom countless times and they still can’t explain to me why I have to pay this amount, if the laptop cost was suppose to have been part of the contract. Then, a few months ago I went to Vodacom and was told that according to their system I only paid for 2 years. I wish I could deal with one person only, who is friendly and willing to get to the bottom of my problem. Every time I have to speak to a different person and everyone tells me a different story.
Sales Department called to sell a router. Didn't explain that I would be billed 4 - 5 days later. I was told that I would be debited as per my current contract & that there are no changes with regards to billing date - my bill would be as of the next debit date scheduled. I was also told that there was no connection fees. However, I called the Service Department & was told that I am being charged for the router & connection fee. I am extremely angry about being misinformed because I now have an unpaid debit on my record. I no longer want any marketing or calls from Vodacom . The people that call to sell you stuff ramble on & don't explain important info. As the Customer , I am left to find out the hard way. you are more that welcome to listen to the recordings of that call.
Keep getting subscriptions from Vlive I didn't apply for like games, cooking lessons and lifestyle and fashion videos.Money is being deducted from my account but no content is delivered to my phone. I am trying since August 2017 to cancell Vlive from my phone but nine registered complaints to 082 111 and I am still battling with the same problem and if that isn't enough my data seems to disappear without me even using my phone.
I was recently phoned by Vodacom as my existing contract have come to a end they duly gave me a new up graded contract which I agreed to but did not tell me about the hidden costs all they mentioned was a gift that they would send me. my first invoice I get is sent to me on my phone and not my e-mail address this invoice has a once off charge of R131.58 upgrade admin fee which was also not explained to me.
I was billed the amount of R288.50 which was take.n off my debit order.
Last night at 19.32pm I now received a sms from Vodacom with a deduction of R421.57 no explanation no invoice just this deduction, what now is this deduction for! The fact that I am a pensioner and only get my pension on the 27th of the month this amount has now placed me in a financial crises is there no communication between the Company Vodacom and myself why this amount was deducted and what for.
Please note that I have been receiving invoices from Vodacom for the last 2 years with my old contract to my e-mail address and had no problems except that my first name is Brian and not D as stated on all my invoices.
I expect that you get back to me as soon as possible
Here are all my details
Account No 13780976-8
I can receive emails on my Samsung Note 3 but cannot send. Is their anybody capable at Vodacom to sort this because your 111 can't??!!
I have been a client for more than 10 years. My call limit was increased to R696 without my consent 2 months ago. I have logged a number of complaints to get feedback on this matter but with no success. I have been promised feedback within 48hrs and its now been 3 months.
This does not talk to TCF (treating customers fairly) and as a financial service provider this is clearly unacceptable. God only knows how Vodacom is still operating. After looking at some of your reviews its shocking.
Hi. My wife upgraded her contract two weeks ago and still waiting for her new phone. According to the online upgrade site she was supposed to receive the phone the next day- this is a promise not kept! After two weeks and a few calls to the customer centre the waiting time is just getting worse. First she was told she will have the phone yesterday 21/11 - second promise not kept!! , she contacted them again today 22/11 and was told that it may take another 3 to 5 working days. I don't really care what the problem is but if a big company like Vodacom can't solve it before the end of this week, it will say a lot about them.
I want Vodacom to deliver the phone by the end of this week. Nobody in this world must wait more than 3 weeks to get what they paying for especially if you dealing with a big successful company.
On the 15th Nov 2017 I bought 250 MB Data but on the 20th November my balance was 0.00. I really don't understand how did I spent 250 MB data in just 5 days when I am only using whatsup and Vodacom consultants told me that it depends on how I use them. I cannot spend 250MB DATA IN 5 DAYS ITS IMPOSSIBLE.
On the 15th of NOV 2017 I bought 250 MB Data and on the 20th my balance was 0.00, I don't understand how can I finish 250 MB data in 5 days while I am only using whatsup and I did not even receive any notification telling me how many MB am I left with like I always do. It just went from 250 to 0.
I am highly disappointed with service I have received at the Vodacom shop at Southgate I took my phone there to claim on my insurance my phone was damaged and needed repairs however it took them months to get back to me took my cell phone in in June/July it’s been so long even forgot the months anyway a guy from the technical dept. called advised I need to put a claim through the phone is just lying there I mean I’m paying for a service and it’s not being delivered, none the less August I went to the same branch again to hear if there’s any feedback consultant advised I need to visit the branch on a week day to speak to the manager, I DO NOT HAVE TIME to get to a branch during the week I’m at work.my contract is ending and I still haven’t received my phone or any feedback from the store kindly advice asap pathetic service at Vodacom Southgate.
Kaylyn Da Silva.
I am living in the township in Bela-Bela, Limpopo. Since yesterday morning, 2017-11-10, our Vodacom signal is about zero. No problem with other Networks. We can not use WhatsApp or Facebook.
THE COMPLAINT IS ABOUT VODACOM SHOP IN MALMESBURY, WESTERN CAPE.
I TOOK MY BOYS TABLET IN FOR A QUITE TO REPAIR ON THE 06/10/2017. I ASKED MY HUSBAND TO GO TO THE SHOP THIS MORNING(03/11/2017), BECAUSE I DONT HEAR ANYTHING ABOUT THE TABLET OR THEM (VODACOM SHOP MALMESBURY). THE MAN THERE, EDROS, TOLD MY HUSBAND THAT HE WILL HAVE A LOOK AND PHONE ME BACK ON MY CELLPHONE.
HE (EDROS) PHONED ME BACK TODAY AT 13H01 AND TOLD ME THAT THE TABLET IS SILL LYING THERE IN DIE SHOP AND WERE NEVER SEND FOR A QUITE. HE WILL SEND IT WITH COURIER ON MONDAY.
THIS IS POOOOOOOOR SERVICE. I WANT HELP PLEASE!
I have no network on my phone since Tuesday 31 Oct 2017. If I want to use my phone all I get is "your phone has been rerouted and your account suspended" I spent 4 hours at your branch in Noordstad Bloemfontein, 5 hours at Dr Cellular and 2 hours at your head office in Bloemfontein but to no avail. I have 5 different phones on my account and mine is the only one with a problem, so how can my account be suspended? My account is on average R5000-00 - R6000-00 a month and not in arrears. My account no: B0016405-8 and the phone with the problem no: 082 55 84 209. Please help as I am very disappointed with the service!!!!! No-one seems to know why or what the problem is - it is not the phone itself but the connection. How can one of the five have a problem??
My airtime is disappearing I'm on contract mobile number 0637210547
I have upgraded as from 1st July 2017 on 0825741186. I am still waiting to migrate. I did upgrade at Vodacom Ilanga mall Nelspruit. I have been complaining and they just tell me they have reported it. I chose M+ option but the minutes I receive is still the old contract minutes. Please I'm paying for something I don't have. I also have to do a second upgrade Jan 2018. But I feel like canceling my contract on that phone. Waiting for reply and help. Thak you Willie van Zyl
Please note that i am not happy with the way my upgrade process was handled.
I went to Vodacom to get a new phone upgrade and and i was told to fill in a form to cancel an old cellphone insurance and add a new one i did that.
I also requested that the old device which was a Tablet to be used by my daugher to be insured i signed the 3rd form for that. All along i thought that this is added on my account as i receive a statement from vodacom every months.
I saw a debit order that i don't know with a funy description or a reference i reversed it thinking that it was a mistake.
Vodacom did tell me that i will still pay for the old device for 3 months. Today i got a chance to look at my statement as i am always a busy person.
I noticed that i have been paying for this old device for a long time, and they denyied and told me its an insurance of a tablet. That hurts me because i was charged for this tablet twice and when i came to claim for the damage of my tablet i was told that it is not insured.
Can somebody please assist me in this matter URGENTLY????
I called Vodacom new lines on 0821950,at 18h40 I spoke to the rudest agent named Thabiso,he has no customer service skills at all and refused to let me speak to his team leader,I am disgusted in the service I got if that what it can be called. I gave him my identity number,he asked for it a second time to confirm which clearly means he already had it if he wants to confirm,so I said it fast,his response was say it slowly so I replied saying but I did give I to you,he says ,"this is your I'd not mine so say it slowly" !
This individual does not belong in customer service .
I have received 150 min free from Vodacom via rewards program Play every day . As attached the sms said it 150 min to any network . Yesterday I tried calling to any network it's says insufficient funds. When I called Vodacom via 111 the consultant told me it's a network problem I should remove my sim switch the phone on and off which I did. Then I tried checking my balance as per the attached the free minutes it's now changed to Vodacom to Vodacom call. I called Vodacom again another consultant told me that they are receiving so many complaints regarding the same matter. I told him well I'm not happy and especially because its a rewards program Vodacom ceant mislead the customers.
I have asked to speak to a manager and was told there's no manager available but I need to call the Play everyday directly and it's not a free call. I called this morning 082 241 1082 spoke to Lindo explain my story he said he can't help me and the manager will only be available at 11. I asked him to let a manager contact me as I cannot keep calling back and hear the same story.
Please can you intervene for me as I'm so fed up with Vodacom. I've been a customer for so many years I spend so much on data and get this crap service in return ? I can change to any other network where it's cheaper . They can check my record and see how much I'm spending on data and airtime.
Vodacom really needs to up their game in a economy we're living today
079 954 3259
I have been trying to install Fibre and Internet at our Business for the past two months. Dealing with Vodacom is worse than trying to deal with the municipality or SARS. I have written about 26 mails over the course of 4 weeks. I have spent a total of 4 full days on the phone with different departments trying to follow up and each time I am put on hold and transferred to a different person or the call is dropped.
How are you the best???? There is no support, no one seems to know what they are doing.
I HAVE CANCELLED MY CONTRACT WITH VODACOM 25 JANUARY 2017.
MY CONTRACT EXPIRY DATE SHOWN ON THE CANCELLATION QUOTATION IS 3 MAY 2017.
VODACOM IS DEDUCTING THE AMOUNT OF R1244.99 EVER SINCE.
WHEN ARE YOU GOING TO STOP TAKING MY MONEY!!!!!
THIS IS REALLY BAD SERVICE.
I did a upgrade on 29 august 2017 on the 2 September I called to check on upgrade and was told that a vodacom staff member cancelled my upgrade. The person reinstated the upgrade on the wrong contracy on the 6 th September I called again to check what the problem was and was sent from.pillar to.post I instructed them to cancel which they didn't and the phone was delivered on the 7th September so much for next day delivery on the 8 th I tried to do a sim. Swop this did not happen. As there seem to be a.problem after 10.calls I was told that my account was at fraud department the reason being that a incompetent staff member entered my daughters Id as I live with her and she supplied me with a letter stating this. The idiot put her Id in instead of reading the letter. So after 28 calls to the fraud department and a helpful person called David the code was removed and after 6 sum cards at a cost of R60 we were able to do the sum. Swop. That was Tuesday I was told it would take 24 hours to work . Well we r now on 36 hours. I managed to get hold of a.team.leader by the name of zyaad who has tried his best. He called me.today and when I tried to call him back I haveto.put up with the idiots in the call centre who.tell.me he doesnt work.there I lost it and they have now banned.me . I have made a total.of 78 calls to try and get this sorted and am.pushe'd from.pI'll at to.post with no resolution I have been a customer since 1993 and this is the service u get. I will be laying a formal.complaint with icasa and will take this viral. The problems on.my account have got to do the the incompetent staff employed by vodacom. I have recording of all.calls.made from my daughters phone . I have been with out a phone since 7 Sept. And u can be assured they will take there money at the end of the month.
I have phoned the first time on the 30th August to ask when is my upgrade date and they replied it is on the 08th Sept so the consultant said he can bypass it and do it that day so we did it wand I would have received my new cell on the 5th Sept so then I phone on the wed 06th Sept to ask about my phone and replied back to me to say there is no upgrade. Then I asked what is going on and then they said that my cell no does not exist nor show on the system so they can not help me they will log a complaint and see what happens. Up until now I do not have a upgrade done and still no feedback what is going on on my cell no
I have a modem and havent use it for more than 6 month. I wasnt aware that they recicle and went and load data on it can someone assist me, why was i not informed by vodacom, and why cant this number not be activated again for my use so i can get back my 1gig i had load. Is this how vodacom treat customers.
On the 15th of Sept 2017 i went to Vodacom is Southgate Mall where i have a contract phone and inquired about upgrading the software since its my phone is giving me problems, and was told to go ask at another Voda shop n they said i must pay R160 to assist or go to Jabulani Mall Voda care. I dont understand why since my phone is only 10mnths, contract and under warranty??? please assist.... Thank u
PLease see email send
Dear Vodacom And Samsung
I did give in my SAMSUNG A5 in for repairs
Ref 12336750 @ Potchefstroom
I was told it is the battery
I was told that there is 1 year guarantee
I did bring in the phone 1 DAY to late for the guarantee
I have to pay for the repair
Surely their must be a way that this can be fix with in the guarantee
Not only because I am a loyal customer , I do pay on time . NOT A DAY LATE=
This is a business package to show my support to Vodacom
Now Ive been punish because I am a day late=20
And it is not that there is a repair shop in every town
Please relook into the matter=20
My contract came to and end and the price was put up. Have not been able to cancel the contract, and the bill keeps comeing.
I have tried every method of contact, and nooooo response.
Just want someone to resolve
RE: 0828894331 (I cannot be reached on this number) Can someone assist. I have been complaining for 2 weeks now. I was offered a 10” tablet as an upgrade. When this tablet arrived it is not what I agreed to.
I spoke to a lady on the same day the tablet was delivered – telling her I was not given what was promised. This tablet was delivered on the 18th August. I was given a reference no 1-3407298559-5012. Whoever I spoke to said the tablet would be collected within 7 days. Well this never happened.
Please call me on 0832927621. This is the only way I can be reached. I DO NOT WANT THIS TABLET as the old one I have is exactly the same.
I opened account with Vodacom around March, I went again end on the 27th of July took another phone under existing account that I've already have. Because I took the phone after 25th it happened that my account became on arrears of which I made arrangement with Vodacom to deduct money on the 25th of august. My bank statement shows money was debited, and I kept on getting sms to show Vodacom kept on deducting my money of which some of the amount doesn't make sense to me. I went to the bank I was told to lay complain with voda...of which I did. the report came back saying I owe Vodacom R1000.00 of which im still shocked cause I don't no what went wrong. My account had money. How could debit orders fail after money they took from my account. How could I have so much arrears in 5 days. Please help as I customer I really think my right are abused. I really need explanation. customer care they failed me. Vodacom shop also failed me. Im so worried.
We normally have more than enough data to get us to the next month but in August our data was used up a week before the month end.We saw in the news that you had clitch in your system and you would be refund the data. When will this happen?
Two of my VODACOM numbers have been used for fraud and Vodacom does not seem to be interested in the reported exposure. I have a query pending with Vodacom which they have not made an effort to finalise.
Now, I seem to have another incident of fraud on my other number.
The numbers in question are:
060 966 7996 &
060 966 7997
I would like to hear from the CEO of VODACOM tell me what he plans to do with this problem.
071 682 7768
I ported my number from Vodacom to Cell C which transpired w.e.f. from the 12/10/2016. I requested a pro-rata invoice from Vodacom numerous times and complained about my signal numerous times. But to no avail have not received any feedback.
Today i get a call to say i am liable for the full amount billed by Vodacom on the contract that i was on. I informed them numerous times that i cannot be charged for a service that i am not using. I was already billed for the remaining days of October and full month of November from Cell C. So how on earth can i pay a full month of October if I was not using the Vodacom Service. Today i get a call from a very rude and arrogant lady to say if i don't pay the full amount to Vodacom they are handing the account over and puts the phone down before i can discuss or disclose any information.
Now i am sure this should all be on recordings. I will make it very known how existing and ex clients are treated. I want feedback please on this account and complaint - I am sure no -one would pay for a service they do not use.
Vodacom upgraded the wrong number on my profile of numbers to a data only account in October 16. Since then I have been trying to get it rectified. On the 12th of Oct I called Vodacom from to notify them of the mistake and am yet to get confirmation that they will reinstate the contract to its original package.
This has left me paying so much more on this number than i usually do. Despite numerous calls (which i hope have been recorded) and so much wasted time and effort from my side for weeks on end now, i still have not received any notification that this problem will be rectified. Absolutely shocking. They are able to so quickly and easily sign you up, upgrade or migrate your account but when it comes to fixing their mistakes it takes forever and costs the client not Vodacom. If I could give Vodacom less than 1 star - I would.
I am disgusted in your customer service , and the misleading information and the way you sell your products. its sad that you have a call center filled with lazy people who doesnt even want to help when you call they rather transfer me from pillar to post when i called today which explains why i rated their service so poorly and i would never recommend vodacom to family and friends and as you said the calls are being recorded for qaulity and traning purposes i would love for you to listen to all the calls i made today 08/11/2016 and how they waisted my time explaining everything and then just transfering me to the next person after saying they would explain the sittuation to the next department. anyway getting 2nd part of my complaint, about 2 months ago a sales advisor called me and offered a great data deal , 2 gigs for R109 per month , she for some reason had issues and called me a few days later after i thought everything was done and sorted and took some more details from me - before she set up the contract i asked her if i could cancel if i was not happy and she said yes i can cancel at anytime but today when i spoke to the advisors who were realy not helpful at all they said its a 24mnonth contract which wasnt told to me at all .I want a good explaianation as to why someone who works for vodacom lied to me and why you feel i need to pay 75% which i refuse to pay to a company who cant even look after their loyal customers. i gave the girl my bank details when she set it up and they did not collect for 2 months , i never asked them to debit my account on the 3rd of the month at all so i dont know where they got that date from because i dont get paid that time of the month. the person who phoned me in october made an arrangment to collect the both payments end of october which was R314 but no payment was even attempted to be collected which is even more frustrating so i dont think i kwkant to continue with vodacom as they dont care about their customers at all!!!!!! now i want to know what is your complaints department going to do about this sad network provider as i think even cell c can deliver better than this. > i was told the outstanding bal is R314 and was text with that amount . i then get a message on my phone saying 'your collections call barring has been activated' ! and i was then unable to use my phone for 2 days , VERY DISSAPOINTING SERVICE !!!!! i went today to go pay the outstanding R314 just to find out i should pay R536 CASH to get my phone up and running !!!!!! i am truely not happy at all kand regret getting this plan and would like to know what vodacom can do for me as i was a good vopdacom customer untill alkl of this happend!!! hope to hear from complaints team soon
For the last 4 and half months we are in a battle with Vodacom. My husband passed away. We need to do a transfer from his name to my name. The corrected documents has been delivered by hand at Vodacom Delmas. Every time with unsatisfied service nothing has happened. Phone calls and e mails send back and forward with relevant people did not accomplices anything. They make promises they can not keep. This type of service is very bad. My phone has been cut of since the 12 October 2016 after making a payment as requested. Still nothing. We have been with Vodacom for the last 18 years is this the kind of treatment as a value customer received from Vodacom.
I have received a free tablet from Vodacom in the middle of September 2016 for being a loyal customer for 22years. I was offered a 5Gig a month contract for R199-00 a month which I accepted. I received the device and sim card on the 16th of September 2016. I installed the sim card into the device and it worked fine for a week after which it stopped working. I have ever since been trying to get it connected again after I paid the monthly subscription and the pro-rata amount for the 2.5Gig they gave me for September not being a full month.
I went to various Vodacom shops in Greenstone mall as well as made various calls to the Vodacom help line with no luck. The one guy at greenstone Vodacom told me to do a sim swop which is still not being done after I bought the sim card from them, excuse being the synchronisation which was done by Vodacom 4U in greenstone is still pending. Surely it cannot take 4 days for them to do the synchronisation and holding up the process because it is still pending. I have no guarantee that the sim swop will solve my problem but at least this guy is trying. I am very disappointed with the way I have been treated in the last week and I don't think that is appropriate to treat your loyal customers like this. I would like this matter resolved now, I am currently paying for a service I am not receiving.
I sent my phone in for a warranty repair (for a common problem with the S6) and for them to avoided fixing the problem i believe they put liquid in the device and say it's liquid damage. I cannot accept this discussion as my phone has been nowhere near water and then i got a rude consultant who keep interrupting handling the complaint. I will go viral and take this to the ombudsman.
For the past month I have been requesting a simple tax certificate for year ending Feb 2016. I have sent numerous e-mails to customer care. I have contact several on line consultants, I have been to a local store, they refer me to 082 1946. I spoke to a Reesha there, she said she will sent me a tax certificate within the next 10 minutes, that was 3 days ago-still nothing. This must rate as the poorest service I have ever experienced and my esteem of Vodacom and the Vodashop company is very low. I do not expect much of this as well and will shortly share my experience with the local newspaper! Go on with your utterly bad service.
I requested on 18 May 2016 a premature contract cancellation quotation, which I received the same day. The quotation indicated an amount of R471.63 to settle the account. On 19 May 2016 I paid the said amount into Vodacom account and mailed the proof of payment to your Retentions and Cancellation section. On 03 June 2016 I received a statement indicating payment due of R393.49 on this specific statement the payment done on 19 May 2016 is indicated under reference number TR85800287.
I phoned your accounting section and spoke to a lady who promised that she will come back to me in less than two days - she never came back. On 11 July 2016 I received another statement indicating I am two months in rears. I forwarded an e-mail to the Retention and Cancellation section where I requested Vodacom to correct the mistake. On 13 July 2016 I received mail from firstname.lastname@example.org (Mateemane) indicating that he could not retrieve my documents as mailed to you on 19 May 2016. I was requested to "copy it the way it is on the email you received so that we can request credit and reconcile your account or resend the original documents with ID copy and proof of payment" On 13 July 2016 I send proof again to Mateemane.
On 20 July 2016 I send another mail to Mateemane requesting feedback. I never hear anything form him. On 08 August 2016 I phoned the accounting section again to finally resolve this matter, I spoke to a person with the name of David, he said that the matter must be dealt with the Retentions and Cancellation section, he put me through to that section where I spoke with Aubrey Ntshebele who said I must forward all the necessary documentation to his personal e-mail address which I did, he responded the same day by e-mail stating " Kindly be advised that the documents have been received and will be forwarded to the admin guys". On 11 August 2016 I send mail to him asking "Still no feedback?" No response.
On 28 September 2016 I received mail from Vodacom accounts that I had to pay R1473.96, which will be deducted from my bank account, not long after the mail I received a call from a lady in your accounting section and I express my dissatisfaction regarding this matter, she said that she will follow it up. I forward again an e-mail to Aubrey Ntshebele expressing my dissatisfaction.
For the past few months I have had the problem whereby I am unable to purchase data bundles when my data runs out. This results in me having to contact Vodacom and have a service request logged. Until such time that the problem gets resolved I inevitably run of out-of-bundle rates to the tune of one almost R1000 two months ago.On Friday 23rd September just after 08:00 I tried purchasing a data bundle again and although I got an email confirming my successful purchase, the data was never loaded or activated. I contacted the call centre after 15:00 and spoke to Seipati. She said she sees the problem but cannot assist and neither could she load data for me from her side. I asked for her surname for record purposes and she refused to give it to me.
She in turn transferred me to a department called "Solutions" where I spoke to Khomotso. He also confirmed that he sees the problem as well as comments from previous times I escalated it. I asked him where was based and he said in Johannesburg. He indicated that he would be logging a call and personally handle this matter and get back to me by latest Monday 26th. He further mentioned that I would be reimbursed or credited with any out-of-bundle costs added to my account from the time that this problem commenced. It is now Wednesday and I've not received as much as an sms from him, let alone a call. I contacted Talk Radio 567 about this problem on Friday afternoon and a massive host of listener called in and sent sms's afterwards confirming that they experience the same thing.
One person said his bill ran up by R3000 more than usual in one month due to the same issue. Is this per Vodacom's attempt to scam people out of money because the cost of out-of-bundle rates is astronomical. I will be phoning Cape Talk Radio back by tomorrow afternoon if this matter is not resolved by then.
I am livid, Vodacom keeps debiting my account on the wrong dates after I have told them to change it several times. Now has affected my credit rating. Missed my flight on Friday because they suspended my line and all I get is Sorry for the inconvenience. I just need my contract terminated with immediate effect and I'm not paying no penalty fee after all the financial implementations you have caused me. I'm tired. And Vodacom's incompetent call centre agents who keep a person holding for hours. Call me and cancel my contract please.
I have taken out a router contract with Vodacom on 24 August 2016. The package was delivered on 29 August 2016 without a sim card, I could not use my data and to date I have spent an unnecessary R 165 on data. I contacted the after sales department on 4 September 2016 and 7 September 2016 to inform them of the sim card that was excluded from the package. I was informed the sim card will be delivered with in 5 - 7 days. On 13 September 2016 the sim card has not yet been dispatched for delivery by Tobogo (team leader in the after sales call centre).
I hereby request that my R 165 be refunded and Vodacom to deliver the sim card by no later than Friday, 16 September 2016 at 14.00pm. The service I received from Vodacom within the last 3 weeks was poor, your service was always outstanding, for reason I am very disappointed for the service I received.
I am a long standing Vodacom client, who has been supporting Vodacom for many years and have always paid my account with a credit card. With my electronic statements, I also received a form to complete to update my credit card details for payment around April 2016. When I first enquired about updating my details telephonically, I was told that it is no longer possible to pay my monthly account with my credit card. In indicated that that was not true, as I had received written communication from Vodacom to update my details.
I faxed through the completed form to update the credit card details in May 2016. After receiving an sms indicating that the account is in arrears, I again faxed through the form on 13 July, as per the instructions on the form received. After receiving another warning about the outstanding account, I again phoned client services on 20/21 July. This time I was told that I need to put a reference number on my faxed form, otherwise it will not be dealt with. The reference number I received is 1-24265041538, which I wrote on the update form and faxed with a copy of my ID document on 22 July 2016.
On 28 July 2016, I was informed by my wife and daughters that their services had been suspended. I again phoned the client services to try to get the matter resolved, without success. Eventually I made an EFT payment on 28 July and was told that the service would be reconnected within 4 hours. Nearly 24 hours later I again had to phone client services to get the lines connected, which then happened after half an hour or so! On 29 July I was also phoned by a Vodacom representative to request my updated details, which was provided, which I then assumed would resolve the matter.
However, on 16 August at 14:00 I was informed by my daughters that service had again been suspended. I went to the local Vodacom shop in Potchefstroom to get their assistance, without any success. On the morning of 17 August I drove from Potchefstroom to Midrand to have the matter resolved once and for all. I cost me a day out of office, as well as the traveling costs, but after talking to the client services manager at Vodaworld, he appointed a lady to assist me, and the matter was resolved within approximately 20 minutes.
My frustration is that I spent hours on the phone, trying to engage with a customer services supervisor or manager to get their assistance, but every time I was blocked by the call centre staff, refusing to transfer me to a supervisor and bouncing me from customer services to accounts and back. This is the worst customer service or actually complete lack thereof, that I have experienced in a long time, although I am sure that all regularly receive bonuses for keeping the customers away from the people who can really resolve matters.
I lodged a formal complaint in this regard on 17 August at the Vodacom client services in Vodaworld. A Service in Retail Specialist, Juanita Scholtz contacted me in hours, calling me a valued customer of Vodacom and thanking me for my continuous support, also indicating that the matter has been escalated to higher management. It is now nearly one month later and I am still awaiting feedback from the higher management. It is increasingly becoming clear to me that with regard to customer service, talk is cheap for Vodacom. Unfortunately, it is the money that buys the whiskey and not the cheap talk.
I bought a tablet on contract in 2015 at Vodacom mall of north polokwane. it was a birthday present for my wife. She passed on in May 2016. I contacted Vodacom several times in order to close the account since I could not continue using the number which was used by my deceased wife and alternatively I was advised to do a number swap or settle the balance. I decided a number swap and went to the nearest Vodacom outlet in Tzaneen lifestyle around June. I was told that number swap is not possible since my account was an open/closed line, not sure.
They advised me to terminate close/open line. The form was sent to me and I completed and submitted back to the outlet. To date nothing is happening and I pay the premium every month. The 500 data which she used to receive on monthly basis, no one is using them since May 2016. I used to call Vodacom but they send me from pillar to post. The gentleman at Tzaneen outlet promised to call me but he never did. You are frustrating me and if this thing is not solved within 30 days from today. I will stop the debit order until my conundrum is solved.
I was offered a new contract that included the provision of a tablet, and was informed that if I did not want the offer, I could contact Vodacom within two weeks and they would collect the tablet and cancel the contract. Having received the package, I decided that it was not something that I wanted, so I contacted Vodacom and informed them. The person that I spoke to accepted my explanation and said that Vodacom would come and collect the package. The package never was collected, and I have been billed since February.
I'm very disappointed in Vodacom. I was due for an upgrade in August on one of my 4 contracts that I have with Vodacom. I phoned Vodacom upgrades and chose one of the Double Deals (Vodacom Power Tab 10 on 2GB 24 month data top up price plan & Includes additional Vodacom smart tab 2 3G + Starter pack + 10GB data once off & R10000 online educational voucher) for R269p/m x24, that was advertise online. The lady told me that, that deal don’t exist anymore, but for the same R269p/m, I will get all the devices as per that deal, with my 2GB 24month data and on the starter pack I will get 2GB of data for 12 months. Great! I told her that they must take that deal off online, because I am sure I am not the first one that wanted that deal. Yesterday that deal still exists.
Yesterday morning I had no data, no sms and no airtime. The previous night I had about 169 min, 200 sms and a lot of data left. I phone Vodacom and asked them what is going on. Where has all my things disappear to? I'm still waiting on an answer. Yesterday afternoon me and my husband went to Vodacom at Somerset Mall and there were two nice consultants that tried to help us. Unfortunately they couldn’t help me because they also didn’t understand where my things disappear to?
This morning I have my 2GB but where is my 10GB data once off or my 2GB of data on my starter pack? I only got 100MB on my starter pack? Why must I pay for something I didn’t get? I didn’t agree to this. I'm feeling that I want to take my contracts and go over to MTN or CellC. Which one will be the best?
When i upgraded my Vodacom contract through the Limpopo branch of Vodacom in October 2015, I was advised that I would have to pay in a considerable amount to obtain another Blackberry device, and was advised to rather purchase 2 x Samsung Galaxy J.1 phones. I have had endless trouble with both ever since. Currently, my J.1 appears to be locked on Ultra Power Saving mode: the only apps which I can access are Whats Up, Facebook, Messaging, Phonebook and Settings. The facility to correct this is not available, as the pulldown menu has also disappeared.
My daughter's J.1 freezes repeatedly and her Play Store is currently also not working. She is has been unable to restore it and can therefor not upgrade any of her apps. I am unfortunately not able to get in to Louis Trichardt to take up this matter with the store, but have little confidence in their ability to do anything. From previous experience, I will be told to hand my phone in so that it can be sent to Polokwane, where repairs are made. I seriously regret ever having upgraded to Samsung from my Blackberry, and am also very seriously considering canceling my Vodacom contract and applying to another service provider.
My could device couldn't pick up signal I took it the store where I bought it Ackermans Bayside Mall on the 17/05/2016 three weeks later I received a call from the contact center quoting me R671 for repairs that was on the 10/06/2016. I gave the lady I spoke to a go ahead to fix the phone and inquired as to where am I suppose to make the payment required, she advised me to bay at Ackermans Bayside Mall where the phone was booked,
A week after I'm receiving a call from the store assistant Yoliswa informing that Vodacom brought the phone back non repaired and Vodacom claims that they never quoted me for repairs therefore I must collect the phone or they can rebook the phone for repairs again if I wish so. After a month without a phone I must wait for another month again as the phone has to be rebooked for repairs, What kind of inefficiency is that now, I'm paying here no one is doing me any favor
What is the repair Centre for then? What is customer service for if clients are not being assisted efficiently and accordingly. How do one get by without a mobile device for 2months, is this the kind of service we paying for at Vodacom. What happened to the brand promise of vodacom of best network, best value and best service. What happened to your strategies of Delivering the best customer experience. Making your processes and businesses more efficient, Build a "diverse and talented team"?
If there was an option for no stars this is what Vodacom would receive from me for Customer Service. I phoned Vodacom today (10.06.2016) in connection with a deactivated account which was still being invoiced and deducted from my bank account. I was sent from department to department and ended up at the Cancellations department. Unfortunately I did not get the persons name but she took down my ID Number and said the system was just loading the details and then put me on hold. She never picked up the call again (10 minutes I waited). In total I spent 33.08 minutes on the Telephone and am no closer to getting answers to my query than I was before I wasted 33 minutes of my time.
As I still have 3 Accounts left with Vodacom I have no choice but to put up with this bad service but believe me if I had a choice I would definitely not be a client and I would definitely not recommend Vodacom to any of my friends.This is not the first time I have had bad service for your client services department. If you can go back and trace who opened and worked on this query in the cancellations department I strongly suggest retraining for her as she is not fit to carry out her job.
I called the cancellation department and I was sent an invoice and the lady advised me to switch off the phone on the 31/05/2016 as it will be disconnected and will be reconnected as prepaid on the 01/06/2016, since from the 01/06/2016 I am unable to make or receive calls the SIM not activated on the network. I switched it off the whole day on the 01/06/2016, when I switched it on this morning it is still not connected. I called the cancellation department and they advised that I am still under contract up until the 30/06/2016 Thabo sent me another invoice and he said he has escalated the matter to support and the turnaround time is 24 to 72 hours, as per below e-mail was advised to do a SIM swap which I paid R105.00 and it is still not working.
I went to Vodacom shop in Sandton on Saturday there is a lady by the name of Barbara who has been trying to help me she said she phoned the trader and they said it connected on their side on myside it is still saying SIM is not activated on the network ,contact your service provider MM#2 . This is very frustrating as I have been a very loyal client to Vodacom for more than 24 months. I have never missed a debit order on this contract and now my phone has been off since the 01/06/2016 up until today it is still off, even if the it’s the case that it will convert to prepaid on the 01/07/2016 I need my phone on, I am unable to pay my bills. I cannot receive calls or make calls. I don’t know what to do now. I have lost hope and I cannot afford to change my number ,as when I took contract with you guys I ported my number.
I would like to enquire about the amount payable and due on the 31 March 2016 - IT with utter discussed than since logging my call reference number. I had no response to my query. Vodacom also ignored my complaint logged. Kindly take notes if my complaint or query is not addressed this time I will be forces to log my complain with the ombudsman and media.
I have requested a copy of the Itemized billing statement on a number occasions today and still did not received the full statement for date 2016-02-01 to 2016-02-29. I have been send emails with the same information and not the requested information – Am I be billed for these documentation where I was specific in my requested I needed which is my itemized billing information, yet I only receive stated for 21-02-2016 to 29-02-29 (refer to statement attached). I have been send and invoice B993888905 for data usage and data once off payment request. I need to verified when these transaction took place as I have a used problem if these transaction took place on the weekend.
Reason being - on this specific weekend I made numerous call to your call centre which you can trace on your system and the discussion that took place whereby I specificity enquired about purchase data and of which the system gave me errors and the message unable to process your application due a upgrade your organization did without informing the client (as I has no interaction nor notification of this – if you differ on this regards I will require proof that you did send me the notification).
I also spoke to your consultants which was also not clued up into what was going on and I was referred another department as some sort migration happened I of which then I was advised. Eventually I got to one consultant which assisted and of which he was also unable to purchase bundle for my contract due to your system problem and if which he assured me that he would log a service requested and of no consultant got back to be on the regards – refer to the call conversation on the 21-02-2016.
I need to know when these bundles was purchased on your my contract as well as data usage amounting to R 174.93 as stated on the invoice. If this is on the weekend of the 19-02-2016 to 21-02-2016, why am I being charged on bundles of which I got specific notification the my request is unable to process – why am I being charged and why was this application processed without confirmation – hence I would not have purchase more than 1 bundle if it was successful. Why am I being charge on data usage if you guys did not inform your clients about the migration where by data bill negatively increased due to not being able to purchase bundles (yet I was charged for these bundles). What data usage and data bundles is reflecting on invoice number H0-245E and what is the data usage and bundles on invoice number – why do I have separate invoice
I need my invoice statement to be addressed as soon as possible – and will be take further steps by submitting a formation submission to the ombudsman with my question has now been answered. I want all my charges for the weekend to be 19-02-2016 to 21-02-2016 reversed – this fraud and bad client services by not informing me as client. I have a business and my data need to available 24/7 hence a purchase additional bundles and you negatively affected me with your poor migration implementation system.
I'm so furious. Vodacom corporate offices won't deal with my son I'm not in SA. I call and wait for ten minutes. Then told wrong system and put through to another department. Hung up after another ten minutes. I'm calling from Canada. I have no words to describe the extremely poor service I have received from Vodacom.
My problems date back to July 2015. I still had 6 months left on my data contract but wouldn't be in SA to use. Hence I gave my son authorization to use the data. I changed all my contact details in May already, but only realized in July that none was updated and hence I couldn't log into my account. Eventually I gave up and send my son with a letter from me to Vodacom. The card was activated again. But log in still not fixed. As of October I send e mails to customer service to notify that I do not want my contract extended and that I was giving notice for end of period.
Needless to say, I never received confirmation. In January when I noticed another debit off my account. I mailed again. No feedback. I got hold of an on line agent and she informed me to notify cancelations. I mailed them, again I get case number, EC-04N6-36WEER, and nothing more. Again two weeks later. EC-04OI-3HCW4U. No reply. I got hold of on line agent again and was informed they only do sales. I had to call Vodacom customer relations. Don't they respond to e-mails? Why do you have e mail addresses if they are not been actioned?
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