Vodacom Complaints Continued... (Page 8)451+ reviews added so far. Upset? Call Vodacom corporate: +27-8211
Last Friday I applied for a contract phone and got approved. Tuesday I phoned to check my delivery and the operator told me it'll be ready for delivery on Friday. I told them to deliver the phone at my work but its 14:30 already and I still don't have a phone. I'm going to spend a lot on the contract but at least if I'm told I'll get it on Friday then i don't want to wait for the damn thing. So if I don't get it by 10:00 on Monday I'm going to cancel because its not nice what you are doing.
For the last 2 weeks we have had problems with making calls from our vodacom number cell phones, get "call failed" sometimes 4-5x after each other to just try call a number( landlines, other networks), when through the signal breaks up continually and drops calls frequently! I called someone the other day 8x to try finish a phone call conversation! Had alarms going off at neighbors house today and couldn't even get a call out to them! Tried 5x and it just says call failed! what if I had an emergency??!!
It's not other networks we call that drop - if I call a landline it dies/ cuts the same. Vodacom- WHAT is going on???? This makes us want to migrate to MTN!! SO frustrating!!!
I use vodacom modem to access the internet, now because to use the modem to get on the internet we have to purchase bundles with our airtime money,but as soon after i've just bought the bundle i need and try to access the internet the server would say that i have ran out of money to use the internet, knowing very well that i've just bought my internet bundle and have never used it, i want to know why are they saying i don't have sufficiant funds to access the internet? Hai! Man please do something about this problem, just the other day i had a problem with the network.
The Vodacom call centre service is abominable! If I have to speak to one more incompetent, impatient person unable to converse cohesively in English, I will actually blow my top. No matter what you do or how nice you try to be, these call centre agents just read their awful scripts and parrot away unempathetically - and every single time you have to start your story again, as no one takes responsiblity for solving any problems! Uncouth, unmannered, and absolutely UNTRAINED in form of customer service or basic communication skills.
I suggest you conduct a training needs analysis based on the numerous complaints you receive and do something about it. Good grief I'll even help you do it.
In August 2012, I went in to the Vodacom store to request that my the internet usage is capped once I reach my monthly limit as I had been billed far more than the R.149 that was agreed to on my contract. The lady at the store informed me that she had made a note on my account and that my request would be granted going forward and so it was, as I paid just R.149 in Sep, Oct & Nov.
However, on the 10th of Jan 2013, I could not connect to the internet, upon calling Vodacom, I learnt that Vodacom has put a stop on my account due to me having exceeded my limit for Dec and my bill now stands at a staggering R.3000.
I would like to know how come, the cap placed on my account did not kick in once I had exceeded my limit so that I wouldnât have been charged such an exorbitant amount and secondly, why is it that a stop was placed on my account 10 days after I was billed for the month of December??? Had Vodacom been more efficient in processing my request for my internet usage to be capped, surely I would not be in this position where I have to pay a ridiculous bill with money which I do not have.
This is yet another clear indication of just how useless and appalling Vodacom really is. They clearly do not have their customers interests at heart and try to make money off customers any which way they can.
We have received two bills that state we have used R851 and R1144 for data usage on a blackberry. When I know for a fact that its not possible. We use the office computer to open email attachments or to download as the bold 9900 is the worst blackberry and it is not worth your while to even try. Also we are on our 2nd refurbished model already. There is 3 phones on one contract and for over 3 years our whole account has never been higher than perhaps 1800 or so, but average between 1200 and 1500. And now we have 851 and 1144 just for data usage. We don't do anything different? Vodacom simply says its data usage. They don't respond to complaints on hello peter, and I've tried radio 702 now.
If this is not resolved in an acceptable manner, I will go to MTN and I will go to court over this. As I refuse to be ripped off. I KNOW we don't use that amount of data, not even on the 3g! And Vodacom owes me an explanation as to where and how this much data ended up on my account. I will demand that the account is split so that only Colin is on contract and we go on pay as you go. Or we all go over to MTN. I've had it with the poor service from Vodacom after we've been loyal customers from the very beginning. We've never paid late and even pay more. The number in question for the 2 previous billing months is 072 674 2244. I'm sure if you go back in history you will find that this must be a mistake.
I was offered a new contract by Vodacom. One of their sales consultants contacted me to offer this to me with a saving every month. When I received my account it was not as that which was offered to me. I phoned 111 only to be told to phone 0821950. Held on for 22 minutes to try and speak to a sales consultant but had to end the call. I can't possibly hold on for longer. Why does Vodacom not have a call back service? When and how must this issue be resolved when nobody answers the call centre or take your calls?
I have upgraded my cel phone just befor Chrismas last year 2012, and went on holiday, the phone battery does not even last 4 hours after it has been fully charged, so we took it back to where we did the up-grade (Carneval mall(Dealer ID19265) on the 28/12/2012, either to replace the battery or to issue a new phone, up to now the 17 January 2013 we still have not received anything not even a phone call, I feel that i need to either end this contract or refuse to pay for the service lost up to now or even take it further and go to the newspapers about the bad service that Vodacom is giving eventhough I have been with you for many years already, please I need feedback befor the end of the 18 January 2013.
Vodacom phoned me with the Apple ipad deal, I accepted the New Apple ipad with 500 mb on contract, I received the sim in a few days, after 13 working days I received no ipad yet, I phoned about 10 times and they told me that it was cancelled, I did not phone in and cancel my ipad, why it was canceled nobody can tell me, Can you please help me so that I can receive the ipad I would really like to get it, the contract was approved as well. Please contact me!
I entered into a new contract with voda com via Am way. that app. was approved in no time. the phone was delivered as promised but now I'm unable to activate the line. Dail 0821950 and you end up listening to music with an android interjecting a comment about being transferred to a operator that does not exist as this never happens. End the call and dail 114. Quickly you speak to a faceless individual named Lisa or Michelle that transfers the call to the activations department. which dept. does not exsits or doesn't know how the system works as you end up listening to the same music as before with the same android that makes useless comments as nothing ever happens. WHAT TO DO ?? Please advise!!
My first blackberry 9300 gave problems with the speaker after waiting for 4 days from vodacom they replaced it with a "new" 9300. After a month the "new" phone's scroller started to be inoperative and moved on its own.took it to vodacom to check it out for me. After a few hours they phoned me and told me that the problem was with the software and new software was loaded on the phone. That night the phone was exactly the same. Took it back, after 4 hours I was phone to fetch my phone and was told they loaded other Software again, that night the phone still went crazy.after taking it back the 3 time.
I was phoned again and was told to fetch the phone. Before walking out of the shop the phone stating to scroll on it's own again. The receptionist phoned the technician to find out what is to be done now, when he just replied to book it in and have them take a look. Why must it take 4 failed attempt to fix my phone. Everytime it is a inconvenience for me. This phone is still less that a month old. I am still waiting for feedback from vodacare in mimosa mall bloemfontein.I am more that 10 years with vodacom and is very dissapointed.
I have a 2 gigabyte data dongle with Vodacom and cannot check the balance of my unused data at the end of the month. Seeing that I get billed R2 every megabyte I exceed of the 2 gig prepaid and that I lose a portion of my unused data at the close of the month, it is vital that I can ascertain what unused data I have remaining and where I stand with Vodacom. Surely this is just a basic requirement of a contract with someone providing data on a dongle.
Very fed up,
Good day, on 20 April a modem was given in for repairs, Job nr 8795688 at the Vodacom shop at Hemmingways Mall in East London. The shop did not inform us that the modem is ready for collection, when we asked about it on 29 April, they told us that it was there for collection. When we collected it, we noticed that the back of the modem (the cover of the battery) was missing. They told us that they need to order one. Up to today the cover is still missing and we are still waiting for it. Meanwhile we are paying for a two year contract but we can not use it.
Regards Mrs Kroes
My Name is Chantelle and have an account with Vodacom, have been a loyal client for many years, and one month got in arrears and then they have suspended my account. I have in the meanwhile contacted them in order to arrange for the debit order to be cancelled, due to unemployment at the moment and cannot keep on paying debit order charges.. I was not aware of the also paying Vodacom R100 debit order returned fee's. so one debit order return cost me Bank + Vodacom R235.00 Vodacom returned their email to me and said I cannot stop the debit order but can request a later date instead to debit.
In the meanwhile I have paid my account with R600 was in arrears with R433.00 then they deduct R100 as well due to debit order return, now they claim that I have paid after magtape run, and they then arrange magtape to debit the full amount of arrears, + R100 + new month outstanding a total of R1075.. Instead of taking the full amount, they have splited the amount in 3 payments there for they debiting 3 x R358.oo to my records after paying R600 I was not in credit and that I do not have to place in my account more then R500. Due to them debiting 3x of which 1 payment went through and 2 was returned.
I now have to pay to my bank 2x Return debit fees of R138 each which is now R276 + the R200 Vodacom is now goanna claim, due to return debits.. What can I do in this regards, as I think it is very unfair, and I am now loosing R476. Which I could have paid to my outstanding account. I do not have a job right now, and trying to get my own business on the feet, and do not have this money to through away in the drain.. Please is there anything I can do to get this reimbursed.. If not I will then cancel my account with Vodacom and they can then take me to court for the balance.
Opened Vodacom contract early 2011. First 2 months fine, then stopped getting a/c's. Then started being billed for items I didn't use eg. international sms and data d/loading. Free minutes finished at begin of month. (I have Telkom ADSL & do not use cellphone much so unjustified). Had set call limit numerous times with call centre and it wasn't adhered to. Would receive sms demanding payment & threatening disconnection if not pd immediately.
When asked for a/c was never sent one - I DO NOT PAY unless I know what I'm paying for.. After spending HOURS on phone to callcentre & always being promised everything would be rectified with no results whatsoever I requested speaking to somone higher up. This happened countless times & I'm still awaiting a call. While the dispute over my a/c is ongoing,
Vodacom tried to obtain the money they felt I owed them in a sneaky, underhand & deceitful manner: they divided the debit order into 3 small amounts and took it all off on one day! Despite me phoning and spending hours & hours of my time trying to resolve this Vodacom refuse to do so. I have been lied to, cheated and deceived on various occasions with no-one interested in resolving this.
I have been a customer of vodacom for several years and decided to upgrade my contract with them again, everything went good and I got my phone on the spot. 3 days later when I noticed that I keep getting calls, but cannot hear anyhing I decided to enquire about it and they told met it is most likely the speaker of the phone that is broken. They took the phone and refused to give me a new phone (although I only had this one for 3 days). They told me that they would send it to their technicians for repairs and that it would be back within 14 days. When I asked them for a replacement phone they refused. I expected a complete refund as I only had the phone for 3 days and the damage was not because of something I did.Â This incident took place at Vodacom N1 City.
I took out two internet contracts in January 2013 because I am going to study and need to do a lot of research. When I have received the two modems i have phone Vodacom Brooklyn where I did my contract and informed them about the bad signal. they refered me to 082 111 , which I did. On a few occations Vodacom said that the Waverley tower was down and the next time they are working on this problem. My course for my studies has started already and the signal is so bad that i must every now and again start my modem. I feel that Vodacom must come to my house and check the signal themselves. I cant waist my money on my studies if I cant do my research.
I have been with Vodacom for the past 10 years, and of late I have been receiving increasingly poor service from them. The last incident may be the last straw for me, and I may now be forced to consider going to another cellular service provider. I currently have the Talk 500 package (cell number:072 212 00 11) and have the Blackberry 3G handset (imei: 351975.04.250673.1). The handset itself gave a number of problems in the past, which was resolved by Vodacom by issuing me with a refurbished handset. However, the same problems that I experience in the past, occurred again with the refurbished handset I received. The handset amongst other things, freezes or operates slowly intermittently, and they keypad lights up intermittently.
Knowing that my contract was due an upgrade in November 2012, I contacted the Vodacom Corporate Help Desk (0821940) on the 15 October 2012 (and recall the consultants name being Pamela) to find out when the warranty of my phone expires, which she informed me would be at the end of January 2013. Yesterday (18 December 2012) I attempted to take my handset in for repairs, only to be told that the warranty of my handset expired in November 2012. I now feel very aggrieved, because had I been informed of the correct expiry date of my handset's warranty when I called in October 2012.
I would have brought my phone before the expiry date. I therefore request that my handset be repaired under warranty, as I was misinformed by a Vodacom consultant, which resulted in me bringing in my handset after the warranty expired. Failure to adhere to the above request will leave me know option but to report Vodacom to the Consumer Protection Commission and/ ICASA. I trust that you will give this matter your urgent attention.
Don't bother upgrading as it isn't as simple as you think. My contract has expired almost three months ago and no one has bothered to retain my business. When you call the contact centre you get pushed from pillar to pillar or the service provider has already closed. I don't have flexibility during office hours to do personal chores or activities. I approached a Vodacom Outlet in Greenstone when I eventually found a phoned I liked but the store hadn't received stock. Was told I would be contacted but I'm still waiting for that call.
After spending a few thousand rand on a monthly basis, you still have the ordasity to want to charge me for a basic handheld device. You have made enough money out of me and if you still want to charge me for a handset I will move to another provider. I do find your service shocking and expensive and do not need your service. Let me know if you want my business and if you have a package that suites my needs.
My phone was submitted for repairs on 27/1 at N1 City Cape Town with a problem that has to be fixed on a previous occasion - by sending it to J/burg. Instead of sending the phone to J/burg immediately, the CT repair centre took until yesterday (20/2!!) to "assess" the phone and come to the conclusion to send it to J/burg... This is not rocket science - Vodacom's service is pathetic. Apart from getting numerous useless sms's with the same contents over and over and over again, I am still exactly where I was when I sent my phone in for repairs.
I received a phone call yesterday from a rather unpleasant lady informing me that my phone cannot be backed up (why was this offered to me if Vodacom cannot oblige??) and will only now (yesterday) be sent away for repairs in Johannesburg!! Having a working phone is viewed by me as one of the advantages of having a contract with Vodacom - something that seems to be re-considered as it no longer seems to be an advantage at all. I requested an earlier upgrade since I experienced the problem previously, but Vodacom was also not prepared to do that for me. Kindly revert to me on how this repair can be escalated and/or let me have authorisation to, in the meantime, obtain a new phone on my contract.
The service was pathetic. I went to the Bayside Data store afta 5pm one day and the person who does the back(works with returns) is not there so no one knows so they can't help me but they promise to call-which they don't. I get a phone number with my sms again next day which I phone as I've been indicated to on the sms. No one knws what's the hell I'm talking about, but they promise again to phone, I'll get back to them then 2 days lata, still noone knows anything. Then I phone the number again and get told its not their store or their problem cause I didn't book it in by them, I must fone Tygervally repair place and find out.
I try to phone these peolpe but engaged for hours. So I phone this shop bk and I tell them its not my job to go phoning around I'm a contract customer( I spend well over R1600 per month with you) Woman says ok takes details down. Then I wait again another 2 days. Then I fone again she tells me I must phone place I booked it in.
So I do but fone rings for ever. So next day I fone them again speak to a well manner guy who was actually helpful after I don't knw how many days of crap I endured.Tells me what the problem my be and give the direct line so I canphfone them. I get put thru to 3 different people so I have to explain my story 3 times. And she tells me I must pay R800 and something rand for new battery cause mine is broken. But its on guarantee. Then afta 7 days I finally get a message/call from the first lady that booked in the fone with all the information I needed.
Now what I don't get is why was it so hard to do that from the beginning? And why must I pay for a new battery? This is the second 9800 blackberry i've had and they took the battery from my last phone and put it into thid new phone and I must pay for new battery, but surely when you receive a new phone that includes battery as well. This not the first time , I always seem to have a problem with vodacom. and now with my new contract and new blackberry its causing problems again. All I got told was its a blackberry they all do that . How does this help me?
My sons phone was stolen and I must say I receive Excellent service frohe Cellsure.He received his new phone 1 day after I lodged my claim.Then the endless trouble started.His BBM was not working from the start.After been to the Vodacom centre at Lakeside Mall three times and endless calls to Vodacom care centre it has now been 12 days and his BBM is still not working.An software upgrade as well as a sim swop was done and yet still no satisfaction.I just feel as the phone was not working from the start they should have issued a new phone instead they tried everything to not change the phone and I am still not able to use the phone.I will now take this to the top and if neccesary contact a laywer.What happened to if the phone gives you trouble within 7 days we will swop it for a new phone?I must say I have Three contracts with Vodacom for many years and never received such bad service.This make me feel that I will have to change all my contracts to a new service provider.
I send you this mail with disgust regarding the network problems, we have been contract holders for a very long time, recently we have so much problems with the network we (my husband and I) can'tÂ even speak to each other at night, he works away and we need to be able to contact each other, this is really frustrating and we will not be renewing the contracts that we currently have when the time is due. My husband has laid a complaint and was told that he will be compensated for the inconvenience, but still we have problems with the vodacom network, we have been loyal clients for years.Please advise as to what will be done on behalf of vodacom as to rectify this problem asap, we are not the only people complaining about this. It only seems to be at night when its most crucial to be connected when needed.
I await your responce in anticipation.
My husband lodged a complaint to your client service department about bad connection. It carries on for several months. He also explained that an antenna was set up onto our house with no better results. He also brought it under their attention that the antenna is hanging loose. Several calls to vodacom and some back BUT nobody is coming out to investigate or DO SOMETHING ABOUT IT.
We both use our 3G's(paid by our employers) to work from house. Myself depends on my connection and is it a critical tool in my work environment. It took me 2hrs today to get a connection, get onto the vodacom complaint website and to write this letter.
I am studying at the moment and is my researching internet related. Will vodacom return my business montly payment for bad service? The bad connection has a direct inpact in my study progress. If this complaint is not attend to in 24hr, it will be taken further.
Alet de Kock
I have been with Vodacom for many years. I had upgraded to a 1.5 G data bundle contract in August 2011. I always had lost unused bundle because I did not use up to the full capacity.BUT on the 15 November 2012 I received a call from Vodacom to tell me that my account has been suspended because I had incurred an amount of approximately R4500 without the subscriptions on 13 November 2012. I was then told that I used R2327-93 including subscription of R299. The lady that I spoke to tried selling me anothe simcard. I duly lodge a complaint. A few days later a gent phoned and told me that I was on the internet. I was liable for the account. I thought that the R4500 was for October and November but I was sadly mistaken when I saw my invoice in December, my bill was now R4950-78 for 01 - 11- 2012 to 13-11-2012. Went again to Customer care on 18-12-2012.Was talked out of closing account instead was told to do a sim swop because I had a BLUE simcard which was slow for a RED one. Accounts dept gave me 2 months to settle account. Can make a payment plan if I closed the account. My family URGED me to close this account immediately.Refused to look at my history with them for 3 years. Insists that I used and I am liable for payment. No way to prove . They have record of bytes downloaded but not the sites visited. Why did we RICA simcard.
I went to VodaWorld Midrand a month ago to cancel my one contract as it came to an end. After spending more than an hour, they could not help me and gave me an email address to cancel via mail. I did as informed. I send and cancellation of contract thereafter, I also took the liberty to call them every day to confirm that my email has been received as I get no response what so ever. No luck, you hold on forever! I went to a Vodacom shop in Centurion Mall today, once again they could also not assist me as they also just call the cancelation department and after waiting an hour, they also got nowhere! As a loyal Vodacom client since 1998 with 3 cell phone contracts and one data bundle one expect more service than this. Please can someone at the cancellation department just adhere to this email, I only want a proof of cancellation as I don't want to pay another month on something I don't use, and this is totally understandable. It is sad to have to go this route as I seldom have a problem with Vodacom. Thank you, I am awaiting your positive response. Regards, Marko (Cel phone number of contract to be cancelled - 079 503 5685
I am shocked shocked and even more shockedÂ at the level of service vodacom haS TO offer their clients corporate or not. Trying to establish why why why why your phone has been locked and when when when will it be reconnected after monies had been transferrd immediatley. For at least five days speaking to at least 6 agents per day the wrong information was given, different information was given, you were transferred to other departments and never connected. The only consistency was their awful blaring music in your ear. (HEART ATTACK STUFF)Â Not to mention the amount of business lost. Not to mention that we were never never never informed of being over our limit.
I visited a vodashop at the eastrand mall,shop telephone number (011)823 3900,salesman - Alicia and cashier - Jacques. I basically went there to buy internet bungles,but the service I got there was very pathertic and very regretable to be a vodacom customer. I will definately escalate my complaint with the shop manager or owner and if no drastic action will be taken, then with so many network companies we now have,I will take my business to the competitors as long l will be treated as a customer.
Your service is the lowest of the low dafter being clients for the past 20 years. AND THIS COMPLAINT WILL GO ABSOLOUTLY NO WHERE.!!!!!!!!!!
Good day,in january 2013 I tried to buy a 100MB of vodacom colour abt R29,00.I dialled neccessary prompt number in order to buy bundle,the feedback massage came as error massage I then re-do again but this time I got "please recharge airtime".I go back and check the bundle because my airtime has been taken,so none has been delieved no airtime and bundle as well.I lodge complain on 6th january 2013 to this day I never got help,the only thing I receive was massage stating"technician are working on your case consultants will contact you soo about the outcomes of your case".really vodacom is big company they should have awarded me my R29 airtime and take their error case and dealt on it's own.so iam still waiting for respond
Hi I bought a laptop with vodacom and I only used data in september 2012 then month end of september vodacom deducted R829 including the R229 instalment on my account and I called custome r services,they said Its for the data that I used but I only used data on the 31 august.......I then decided I won't use my sim again even the free data I won't use,I then told the consultant I was speaking to to stop the data usage on my account.....this month I received the statement saying R1023 is going to be deducted on my account at the end of this month..........I have never user my data and modem so I would like to know what that amount for or else m going to stop that debit order as I can't pay for something I didn't use
I have a 3G account with Vodacom. I have 3 devices running on the same contract, a computer and 2 i-pads. The internet on my Ipads stopped working on the 24th of March, I lodged a complaint and to this day nobody phones back or assists. I have phoned numerous times and now do not have internet at all.
I find the service shocking and would like to cancel my 3 G contract with Vodacom -I will return the modem and go to MTN for better service I am sure!
When you dont use all your data of your pakage it get transfered to the next month, but then vodacom makes you use your next months package first and then the previous months that has been carried over. So if you dont use your whole package allocated for the month you loose the previous months as well. Is this not robbery and against the consumer protection act?
Today i sent in my blackberry like so many others have at vodaworld due to the fact that it no longer turns on. I am part of a company that has over 12 contracts with vodacom and spends over R10 000 a month with them aswell as having a personal contract which i spend about R800. on arrival to vodacare there was no one to help me and when there was she directed me to someone else.
being a valued customer with vodacom for the last 10 years or so i asked if i may have a loan phone which i was declined as the lady helping me said they all out but i insisted that i recieve one as it is used for work purposes. Finally after insisting for a couple minutes recieving attitude from the lady "helping" she finally said she would give me a loan phone. When i recieved the phone i was disgusted that i recieved a vodaphone 125 which is valued around R50. i cannot send or recieve emals which hampers my day to day business.
i then called in and complained to vodacare where i was assured that a team leader will call me back within minutes to try rectify my situation with more than half the day gone i have recieved to contact from them.
Shocking to see customer service like that
I am very dissatisfied with the Samsung S3 mini that I purchased from Vodacome Liberty Mall. I have sent the unit for fixing for the fifth time. Every time i send the unit for fixing I do not have a phone for over one week as i have to travel 1 hour to take the unit and then make another trip to fetch it. I am currently without the phone because i had to send it again for fixing for the same problem. I am very unhappy with The phone. It will be appreciated if i could get another unit as i am tired of fixing the same unit every time.
Requested an early upgrade had to follow up myself to be told that the phone was discontinued. Tried again and ordered a Blackberry Z3 was told there was no stock and was put on a back order. Today a month before my contract expires I have no whatsapp. sms or internet services however I paid my monthly subscription and am still on my old contract topup 99. Call centre informs me that this happened due to upgrade requested after the 25th of the month and I need to pay R57 for BBM connection this for Vodacoms error!!!!!! I want to cancel my contract as I am sure I can get better service at MTN or Cell C for that matter. I have been holding on for Vodacom for more than an hour and my call has been dropped twice.
I took my iPhone to the Hillcrest Vodacom branch, where I purchased it, for repairs (the screen was blank) on 16 Dec 2014 ( please note I only purchased the phone in November 2014). It was returned un-epaired on the 24th, apparently Find my iPhone was installed and they could not repair it. I deleted this app and sent it back. On the 30th it was again returned with the same comment. I assured the management (Lushen) that the app was removed, bought BB data for my spare phone for the month and sent it off again. Early January the same scenario! This time I gave management all my Apple ID info so he could check for himself that the app was deactivated and that no devices were linked, he did and we sent it off again! I then had to change all my Apple ID info.
A week later we went through the whole scenario again, phone back with same comment and we have the same argument. Management assures me that the phone will be at the store repaired by Friday 30th. I phone the store that morning to be told it would be sent in by late afternoon by Monday at the latest, all repairs are done. Today I went to the store, no management present, my phone is there, unrepaired, same story. I am now ready to explode! My BB data has subsequently run its month's course and I am without whatsapp or Internet etc access. What is Vodacom going to do to make up for this inexcusable inconvenience!?
I have a contract phone with Altech Autopage with Vodacom line.On the 2nd December 2014 Vodacom blacklisted my phone (Blackberry Z3 - cell no 0607902159) without my consent for reasons known to them. Since then i have been sent from pillar to post by both Altech and Vodacom both failing resolve the problem. On the 19th December 2014 i even went to Vodacom centre in Welkom submited an affidavit and filling a form to unblacklist my phone.I was promised the matter would be corrected within 72 hours and to date the phone is still blacklisted.I have continued to engage both Altech and Vodacom but to date the phone is still blacklisted.I am very angry and upset as i have to pay for a phone that is not functioning.I am now considering to approach a TV program SPEAKOUT and National Consumer Commision.
I can not understand - this is not the first time that I complain about my account. I never used to have a problem with Vodacom but now - I do not use internet on my cell phone because I have my internet at home. I am not the browsing type of person. According to the last statement I used internet everyday and I know that I did not do it! Furthermore according to my statement I made a call (to my daughter) and spoke for 1hr and 59sec. in my entire life I have never spoken so long on a phone, not even a telkom phone. This is ridiculous!!!!
I tried to speak to a person at Vodacom just now but apart from the noise that you could hardly hear what they say she was all but helpful. I have been a customer of Vodacom since 2001 but if this is the way that things change I can't wait till July that I can close my three contracts!
I never in my life after 12 years as a customer at Vodacom, receive such poor service as i am currently experience now. I reported my phone as Stolen on Sunday 30 March 2014. Open a case at SAPS and on Monday i went to my insurance. On Tuesday 1 April 2014 I went to VOdacom Middelburg for a sim swap. After an hour of sitting in the store, they inform me that it is not done. I went back on the 2nd April 2014 at last in half an hour they informed me that the sim swap is done. After 4 hours i must put in my new sim. After 5 hours i phoned customer care, they told me that the sim swap was cancelled i informed them that was on Tuesday when the saleslady done the sim swap wrong. Customer Care (don’t really care) inform me that it take 24 hours. After 24 hours still did not work. I phone again to find a lady informing me my account were never open, she open it and within 3 hours it will work. After 4 hours i still could not use my sim. I phone again the Customer Care and they informed me that the account were never opened. She going to open it now and after 6 hours it will be fine. What is going on what is going to be the next excuse.
I am not very happy.
I have received the worst service from Vodashop Craighall Park- when trying to open my contract and again now when trying to resolve an account query. Rea the ‘second in charge’ is very rude and so unhelpful that its almost laughable. Further to this, the call limit i had requested and signed for when I opened the contract has after 7 months suddenly “disappeared” from Vodacoms records, and now I have been charged ridiculous amounts of money for two months because suddenly my limit has ‘lifted itself’. Vodacoms customer service has always been shocking, but this is now ridiculous. Time to switch networks.
I’m a blackberry user who was originally on the MTN network but recently (as in yesterday) moved to Vodacom thinking its the best network. But halfway through the day I see a decrease in the network speed but then I found out its because of the throttling!…. Now I’m stuck with a slow speed for whole frickin month because I have apparently exceeded the 100MB limit. This is really annoying considering they didn’t mention it! I’m really considering changing back to MTN as this isn’t really helping I can’t use a phone with a cap over my internet usage. This really pisses me off as unlimited browsing means no flipping CAP!!! 3G my ass
for the last couple of weeks, I have been experiencing bad network problems. After mentioning this to several friends, I find out that everyone is having the same problem. Phone calls are not going through and directed straight to voicemail. Not receiving voicemails in real time. Not receiving SmS’s in real time. Not receiving MMS’s in real time.
Sometimes my messages only reach another person a day later. I could be sitting next to someone and phone them, and it would go straight to voicemail. I, myself, have been receiving complaints from other users trying to get ahold of me, that I am just not answering them, meanwhile my phone, which is placed on my desk at work does not even ring, but indicates after a call, a missed call came through.
The matter is becoming quite frustrating and I hope it will be resolved soon.
I went to vodacom Richards bay branch to apply for an upgrade the lady who was helping me her name is Zakithi, she had no time to explain things to me and her service was not up to standard she ended giving me the package which I was not happy about then I decided to call Vodacom helpline who were able 2 explain the type of the package that I was upgraded to then I decided to cancel the upgrade. I personally went to Vodacom shop and spoke to Zakithi asked her to cancell the updrage but only to find out she did not cancel cose on the 20th amount of R629 was debted from my account then I went there again to find out what happened and only to find out that the upgrade was not canceled and when I speak to Zakithi she was very rude with me and blamed everything to her manager, I asked her to cancel upgrade again and reverse back the money which was not suppose to be taken but till now nothing has been done about it.
I am so upset with the fact that my account went into errors, and I did mot know about it. I only found out about it when i pulled a 3 months bank statement in order to buy a house, if it was not for the bank i would not have known that my account was in errors. When i was informed that my account as not been paid for 3 months i was shocked. I spoke to someone in the accounts department and they said that they sent an sms on my contract card. But i did not get that sms because that sim card has been off for 2 years, and what shocks me is that you did not pick up that sim has not been used, i am still trying to figure that out as a service provider you did not notice that sim as not been used.
When i asked her why they did not send me n email or post me a letter to state that my account is in errors, she said that they only send letters when they are going to hand me over to lawyers. I still do not understand how they can send a letters to hand me over to the lawyers, but not to say my account went into errors. My accounts was always up to date and my contract for my laptop ends in April 2014, now because of this i cannot get an approvale from a bank to buy a house. The lady then told me that my account has been removed from every month debting and i will have to pay cash, i had no problem about that. but yesterday they tried to debt the amount out again, i do not understand why.
This was all a misunderstanding or no communication and when i told then that they said it was not. This has never happend to me were my account went in errors and i had an excellent credit record and this small miss communication left me as a bad payer. If no one coucould help me with this minner problem then i do not think i will recomend you as a service provider and will not buy anything from vodacom again.
I am lodging two complaints against Vodacom. I have sent my note book for repairs the date mentioned below. Until today I did not receive feedback my note book or any update regarding the repairs. I went to store several times. They told me they are still waiting for my note book.
Second complain. I have sent my phone for repairs Blackberry 9320(Job number 9507821). Only one button was not working properly, the repair company demand R1800 which is above the price of the brand new phone. Both phone and note are on contact, Vodacom is deducting monthly premium without fail but I’m using their products.
I contacted Vodacom on 20 Jan 14 to confirm when my contract expires and will revert to standard rates. I was told end February and that higher rates will only be charged from March and that I will still get the discounted rate in February. This did not happen and when I received my bill for February the higher rates were charged. However I spoke to 2 different departments on the 20th who both confirmed that the higher rates will be charged only in March. I have a reference nr as all their calls are recorded. I spoke to a Nonhlahla at 12:22 on the 20th and to Khanyi with ref 323381972. I phoned them in February lodging my complaint and spoke to Asanda. When no one got back to me I phoned again and spoke to Tshego, who promised to get back to me. This did not happen.
I then spoke to a Team Leader called Clarish Gardiner from Cape Town, who lodged my complaint and told me it will take 6 working days to investigate ref nr 330771323. When 6 days passed without a call I followed up again. I spoke to another team leader Kersha Wagenaar, whoc promised to phone me the same day. This did not happen. I phoned 2 days later and spoke to Team Leader Pologo Hailoe from Joburg who promised that someone will phone me same day. This did not happen. I phoned the next day and spoke to Team leader Bulelane Skhikhi who promised to get back to me same day. Guess what it didn’t happen. I phoned the next day and asked agent Wayne Williams to get Manager Mandy Nthule to phone me back. This did not happen. Really?
It seams Vodacom is in the business of cahsing customers away. They grew so big that customer service is non exitent. I really hope someone reads this that can resolve the problem or at least get back to me.
Vodacom phoned me in connection with a contract whereby I get 135 airtime and only pay R115. I told the lady that I’ve got a bank account but the debit orders cannot go off from my account. I told her that I can pay the money in cash every month. But she proceeded with the application, then they tried to debit my account and the debit order did not go off. they’ve blocked my simcard and I was honest by telling them, that the debit orders cannot be deducted from my account.
I don’t know how many times I phoned in connection with this and they keep on telling me that I must pay R100 because of the debit order that was declined. They are so rude everytime when I try to explain to them they drop the phone in my ears and I feel I’m the customer and should be treated with respect. My numbers that’s blocked 072 3748 489. My ID No. 560214 0157 08 0. Kindly investigate this matter and treat as a matter of urgency.
I’ve joined the Vodacom network about a month ago, from the point of inserting the new sim card into my phone, I haven’t had a single good day with the service provider. Would you believe that I get +/- 5 to 7 seconds of network coverage per minute, its a pitty I cannot attach images to this complaint to emphasize the poor coverage. I’ve called the call centre and they advised me there’s something wrong with my handset because everything is clear on their side. Its possible yes but my BB 9790 is still new. So I’ve inserted a colleague’s M_N sim into my handset and voila it works with no hassle, endlessly. I’m starting to believe I’ve made a huge mistake joing Vodacom because my plea to have decent covearge withthem is wishful thinking.
When i lost my job i notified vodacom and they understood, so far i owe R160 (which i am gonna pay today). Vodacom locked my number (it says sim registration failed). I want my number back since i have been using it in 2010, they must tell me who is going to pay the remaining contract money? I have been using that number before they offered me contract
my complaint is the network in general I can’t use 3G then it goes to sos or a small 3g icon appears and I can’t get any emails or bbm msgs nothing its been like this 4 days now I’ve purchased my R59 bb internet service I’m busy on a free site the next minute I know it tells me I’m out of funds a whole R33 something and it keeps saying I have insufficient funds now you tell me what’s the use I pay my R59 for 30 days then I don’t even get all my days I’m disgusted in this pathetic service this is daylight robbery I’ve been with vodacom 4 more than 10 years but as soon as the shops open I’m changing networks because all you are going to say is sorry but sorry doesn’t give me my days back or my airtime and your network is damn slow it takes 4 ever to download a small 1000kb file really myself and my family and close friends are done with you guys because this is fucking ridiculous
This is the second time in a year that I am complaining about the poorest signal. They have send people out but we are now back even worst than before. We are a school in Mposa, KZN and we have 740 kids and about 100 staff which more than half is with Vodacom. Our parents is also not happy with the signal and many staff and kids at the end of contract are now moving over to Cell C as their signal is the best out here. Now I have been with Vodacom for more that 13 years if not longer but are looking seriously at other companies or to stop my calls from this number and switch over as that will be far better than to struggle as much as we do! I do pay R100o rand and more every month but is no longer available to waste money on you.
Bought a Vodacom Blackberry 8520 at game, within a year it started giving us problems so we took it back back to game , got a call back after a month to tell us that we need to pay R920.00 for the phone to be fixed as the screen was damaged “apparently Vodacom told game we need to pay that R920, for the phone to be fixed” what’s the whole purpose of the phone being under warranty ? This is daylight robbery so very disappointed.
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