United Airlines Customer Service
Rated 1.68 of 5 Stars
Based on 222 Complaints

Contact United Airlines Corporate

Toll free phone number: 1-800-864-8331

United Airlines is a major American airline headquartered in Chicago, Illinois and is publicly traded on NYSE:UAL. With 8 domestic hubs and 1 international hub the United fleet is 715 strong with over 375 destinations. In 2014 revenues were reported as over US 38 billion. There were over 84,000 employees reported in 2015.

If you have a problem with your United flight, call 1-800-864-8331 or with baggage call 1-800-335-2247. You will find helpful contact numbers here. Or if you need to call support while mobile, try the mobile phone contact information. Common problems include flight delays and customer service complaints.

If you would like to contact acting CEO, Brett J. Hart you may address you postal correspondence with United Airlines, Willis Tower, 233 S. Wacker Drive, Chicago, Illinois 60606. Mr. Hart was appointed acting CEO in October 2015 after then CEO, Oscar Munoz had a heart attack.

United began in 1926 as Varney Air Lines and has a rich history of holding many ‘first in the airline industry’ innovations. The Gershwin Rhapsody in Blue theme and slogan ‘fly the friendly skies of United’ are iconic. Social presence may be found on Google+, Facebook and Twitter.


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United Airlines Contact Information

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  • United Airlines headquarters address

    • 77 W. Wacker Drive
    • Chicago
    • IL 60601
    • United States
  • Company website

  • 1-800 phone number

    1-800-864-8331
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top United Airlines Complaints

Browse more than 222 reviews submitted so far

20

On July 8th, 2019 at 4:10pm at the (RNO) Reno airport on flight 1571 I proceeded to board the plane and the United agent was very rude and yelled at me that I could not board the plane with a small bag and my purse.. I was charged $65 to check my bag in.. $25 for handling fee.. My friend whom had two bags was not charged to check bag or was anyone else on the plane that boarded with two bags.. On July 3rd I flew out of XNA with these same two bags and never charged.. I was unaware of this issue or I would of checked my bag in for $40 and avoided a $25 fee.. I felt singled out and no explanation of why I was the only one being charged and no one else.. I believe this was unfair and I felt discriminated against.. This was an awful eperience for me and I wanted to be compensated for the unnecessary fee...

20

I'm a disabled vet and called United about appropriate accommodations for my flight. I contacted customer service for questions regarding my upcoming flight and first waited over 1 hour and 30 mins to speak to an agent then once I spoke to an agent I was placed in hold for an additional 30 mins only for her to hang up on me without answering a single question. Very unprofessional for an airline I've utilized many years.

20

My daughter (Zoe Elzey15) and I (Kathy Counts) had our flight 934 on 6/22 from Newark Airport to Heathrow Airport delayed 12 hours. We live 3.5 hours away from the airport and we only has 5 days in London available to us on this trip. I am a senior citizen and we were forced to sleep in the airport after standing in a line for over an hour only to be told there were no more hotel rooms available for the night. We understand that this was a safety issue and are grateful you make safety a priority. However, the United Airline staff were very unsympathetic in their comments and attitudes and could have been much more helpful. They could at least given us a toothbrush and wash cloth or a better place to sit. There was a nice lounge available to the United Airline Staff, but not to us. The delay caused a complication with my hotel reservation that forced my daughter and I to walk accross London very late a night and stay in a spare (single bed) room the first hotel night, and lose one of our precious few vacation days. The attitude of the staff made things worse rather than better. My husband and I have flown with United Airlines quite a bit over the years and this by far was the worst experience we have ever had.

20

Planned 30th wedding anniversary with a Viking River cruise and business class airfare. The Viking cruises are so popular they must be booked over a year out, plenty of time for price checking airfare. Based in Houston, decided to fly United to Amsterdam. Belted in and they announced entertainment system down. Crap. Bad enough for our first class four hour Las Vegas to IAH return at Thanksgiving but now 10 hours overseas. Thought we would settle in and hopefully lay dow and sleep in for overnight flight but NO, my expensive, highly touted Polaris flat bed seat would NOT work. Oscar, the first cabin attendant tried mightily to crank the seat hut could only get the leg rest up. No other seats available on the plane and I was forced to sit upright...with no movies or entertainment...for 10 hours. United C/S offer was a measly $300. Seriously? A one way business class fare was way over that compared to premium economy. I cannot believe no additional value or a first class upgrade was offered. $300 does not begin to equate to the discomfort, fatigue and just plain old irritation that that is all they think Polaris class is worth. And that I have to beg for appropriate compensation. Please help.

20

I am premier silver member. I had an inquiry about my mileage plus account. Agent by the name of Ms Polk took my call and was very unhelpful and unfriendly.
I was extremely disappointed with her courtesy levels. I would highly recommend giving her some basic training on friendliness and good customer service so no other customer feels as disappointed as I just did.
Thank you in advance to looking into this matter and taking the appropriate steps.

20

Poor assistance for a person with a disability. I was on a return flight from Hawaii and I had requested a wheelchair with assistance. When I got off the plane in Toronto the wheelchair was there but no one was there to bring me to pick up my suitcases and make my next flight. I was travelling with my daughter but she too has medical problems and should not have been pushing me but had to. We went to speak to a United Airlines representative and when we started speaking - there was no one around him or speaking to him but us, he put his hand up in my face and refused to speak to us. He kept shaking his head in a no way and didn't speak just kept placing his hand up to show he would not speak to us. I have travelled all over the world and have encountered some rude people but never from an airline representative. I was quite shocked and angered by his behaviour. if you are not able to assist with a question you should direct the people to a different person not put your hand up to someone's face and not speak. Because I didn't receive assistance we ended up missing our flight to our next location. I have flown on United many times and have always had good service, this was not a good experience at all. If I were travelling alone I would not have been able to get my luggage and to my next flight. I wouldn't want this to happen to anyone else and hope it doesn't. Shame on the person who did this and I really hope someone is able to address this issue with the employees in Toronto.

20

Dear United Customer Service Representative:

My family endured a very stressful and humiliating experience today with United Airlines. My flight was UA flight 59- SFO to Frankfurt on 6/10/19. The flight time was 1:50p We arrived in line for check in by 11:30 and met with the ticketing agent by 12:00p I provided the agent the above confirmation Codes- PRT96M- this was for my children, Jonah Jacob, and Jeslyn Jacob. I also provided Confirmation code- N8L292- for myself, Joji Jacob, Bobby Jacob (wife), Yasmin Jacob, and Sherin Jacob- 2 dtrs. The agent stated "there is a problem you only have 4 tickets ticketed and confirmed" I tried to ask what was the issue but she became very short and kurt with me, saying " I am working on it.I need you to relax." Then a supervisor said that my kids Jonah and Jeslyn were not ticketed and only have a confirmation code. He said, "They have not issued a ticket only booked a reservation" I was confused by this but whenever I asked questions, I felt the agent getting more agitated. I called my travel agent who said the tickets are in fact ticketed for my children and sent a text showing the ticketed information. I tried to show this to the agent but she refused saying she need to get confirmation from her supervisor.

Much time was wasted going back and forth. If she would have the patience to listen, read the text, she could have resolved the issue. This agent had a very arrogant and bossy demeanor. She left us for a good 10 min, stating " I am done with you." Finally, the supervisor spoke to my travel agent and got the ticketing info for my kids. By this time it was close to 1 PM. The agent printed our boarding passes for ALL 6 travelers in my family. I asked the supervisor to please inform the gate that we are on our way and wait for us, We rushed through security and when we reached the gate, passengers were still entering the plane. The gate agent stated she did not recognize these boarding passes and stated our luggage was not on the plane. How can this happen?? We actually had boarding passes and baggage claim tickets- how could the gate agents not find our tickets in the system?? !! They said the ticketing agent nor the supervisor had called them. The gates closed as the agent could not find us in the system.

I believe the ticketing agent and supervisor were negligent. How could you issue boarding passes and the gate agents say "we can't find you in the system." The gate agent tried to pass the buck off to the ticketing agent. There were no other available flights that night. I truly feel this was a degrading and humiliating experience. NO ONE helped us. The United agents kept saying I need to call Lufthansa since it is a " Lufthansa flight" All the agents kept saying is call your travel agent to find another flight. I felt like my family and I got the runaround and everyone wanted to pass the buck.

My agent called Lufthansa and United. He mentioned that the ticketing agent documented that "passenger was angry." In fact, I was just asking questions and trying to advocate with my travel agent re the ticketing issue. This leads me to believe the ticketing agent did not in fact call the gate agent nor did she input the boarding pass correctly in the system. Moreover, her impatience and refusal to hear me led to wasted time and contributed to our being late to reach the gate. I feel this was negligence and malicious intent on her part. I do not recall her name but I know she is a younger woman of Philippine descent. I checked in 6 bags but when we missed the flight, we had to walk all the way to terminal 3 United baggage claim. I suffer from post polio syndrome and the physical and emotional stress was more than I could bear.

Once we got to the gate, the baggage claim agent said, "It looks like couple of these claim tickets were erased and not in the system." We found 5 of our bags and still waiting for the last one. Now it is lost due to this same ticketing agent's willful negligence. I truly feel this person should not work in any form of customer service. She is very disparaging to customers.

I will miss a family wedding ceremony now due to this fiasco. This ordeal has caused me much mental stress and I am considering to seek said damages. I would appreciate a reply in writing to my email at joiman10@gmail.com within one week. If I do not hear a response within one week, I will escalate this with a formal complaint to the department of transportation and dept of corporations. I am considering seeking a claim for my financial loss of tickets, negligence, and emotional pain and suffering.

I hope and pray that no one should have to endure this experience.

Sincerely,

Joji P Jacob, LCSW
650 296-6282

20

I was charged $300 to change a flight reservation. Barrhead travel have confirmed that I should not have been charged as the flight time was changing anyway due to a schedule change. Please refund my $300.

40

My husband and I have been with Mileage Plus for over 20 years. The actual flight from Seattle to Denver on June 3rd at 6:30 am went fairly well. I thought the crew was exceptional. The major thing that wasn't o.k. with my experience was the fact that I couldn't be prepared with my boarding pass the night before because I wasn't checking in luggage. I was worried about returning a rental car and getting to an early flight on time, adding to that the need to have an United rep check me in was ridiculous. Luckily there wasn't a huge line at the United SeaTac counter, but the night before I was worried about that too! We fly a fair amount and want a comfortable, easy experience. This pre- flight experience was very stressful. Please don't punish people for traveling light, post the new rules and let us get organized the night before.

*Not sure if anything can be done about this, but there was a young child that literally screamed about 1/2 of the flight. He seemed to be able to turn it off when he wanted to, but I have never been around such ear piercing noise in my life.

Thank you,

Laura Marshall

20

Arrived 0530 on 20 May for my 0700 Flt from Charlotte NC, connecting in Houston, Tx for San Jose, Ca. Bag Ck had seven lines but only two (2) ladies asst in Bag's, and boarding pass ect. they ran fr one station to another ( We had our boarding pass and pre paid bags). At 0610 (40 min wait) We were told our flt was "CLOSED" No more bags, no flts for today avail. We had 50 min tell flt time (??) Lady gave me 1-800 number to call. 40 min on hold and was told we could get a 0625 Flt. on 21st. Stayed in Marriott overnight. arrived at 03:30 for a sure processing time. We paid for an up grade of seats for the 20th flt but had to take what was available (21st) Charlotte to Denver connect for San Jose, Ca. Seat were was good except for San Jose flt. we had Middle seats far separated. I would like a refund for the up graded seats paid for 20th for two of us was total of $110..00 (2X $22.and 2X$33.00) Also asking for Hotel stay, Rm $140 plus taxes= $160.00 (Approx). I missed my V.A. Appt on the 21st and had to reschedule which would be another 2 Months. NO Wheelchair at the arr at San Jose, I am a 100% Disabled Veteran (Thank you very much).If you ck my dates and flt times, you could verify my complaint, (William A. Cooper and Hannelore C. Cooper) I also have a receipt for hotel IF you would care to reimburse

20

I was on flight UA 669 from DEN to MSP on Monday May 20th which was supposed to depart at 19:50 but was delayed until a 20:45 departure time. Boarding ended at 20:30 and we were kept on the concourse until we took flight at 00:00 which is 3 and 1/2 hours of waiting on the tarmac which is illegal. I am 6' 2" and have back problems. This caused severe cramping and took me about 2 days to recover from it.
When I look up the flight it shows it landing at 00:39. That is a complete lie and cover up since it did not land until almost 03:00.
I expect someone to get back to me on this rather than forcing me to go to the Dept. of Transportation to file a complaint.

20

My wife and I booked a trip on Feb-5th for a May 10th vacation, as we often do with United. This trip was to the Bahamas ( Exuma ) to be specific. The flight Friday morning was delayed 30 min due to bad weather. Totally understandable, this had no impact on our final flight as we had a 1.5 hour layover in Ft. Lauderdale. This is where the trouble began with SILVER AIRLINES FLIGHT TO EXUMA !! The flight ( UA 3072S ) boarded 1 hour late as we watched the maintenance crew in the tail of the plan we wondered what was going on. We then proceeded to leave the gate, then abruptly turned around and de-boarded. We were told for 5 hours that Silver was bringing another plane to take us to Exuma. After 6 hrs of waiting in the airport they cancelled the flight. The next morning the flight was delayed another 3 hours because the plane was not at the airport. Suddenly a bright pink plane named "Bella" showed up. We arrived in Exuma around 3:45 or so on Saturday afternoon. I cancelled a fishing trip because I was so exhausted. We tried to make the best of the remaining time we had, however I became suspicious when I could not check in on Tuesday, went to the airport and no one was there. The office across the street was closed also. After an anxious near sleepless night wondering if were we going to make it home we arrived at the airport the next day to find the return home flight was indeed CANCELLED !! without any notifications from SILVER AIRLINES OR UNITED AIRLINES. We later learned that Silver cancelled the am flight and combined them into one afternoon flight. Of course all of us would have missed our connection flights if we waited. Delta Airlines Got all of us home. Delta's staff was professional, apathetic, offered us a free drink and upgraded our seats at no charge, and we did not book with them. Excellent customer service from the top down. The lack of communication and pure incompetence of SILVER AIRLINES is astounding not to mention the overall extreme bias and rudeness of all the SILVER STAFF. UA may not know about the this but when I called Silver they said it's out of our hand I have to contact United. We are long time UA members and card holders of United but my wife swears she will not fly with United again. I believe that UA should be aware of these facts, investigate the root causes to take corrective actions and the opportunity to make restitution to it's customers. I would like to note that we have flown with Bahamas Air 2 x prior with zero issues.

Sincerely,
Robert Crowe
409-383-3553

20

May 7, 2019

Terri Ann Martin
2814 Eliston Street
Bowie MD 29716

To whom it may concern
I am writing to seek your assistance about my recent extremely frustrating experience I had with your airline. On April 26, 2019 I was scheduled to fly on united airline flight number UA4ON. Ticket number 0162443205462. Washington Dc to Newark, NJ then Newark NJ to Port Of Spain Trinidad.
After arriving at the airport , well in advance of my flight. I was informed that my Flight was canceled. In return I was given a ticket to take Amtrak. Train was leaving @ 5:45pm took a taxi which I had to pay out of my pocket. Which cost me 35.00 because it was rush hour. Got to the train have to get help with my bags which was 20.00.
Got to Newark Airprt they mess up my ticket entering wrong name. It took them 45 minutes to correct errors which was not my fault. The attendance had no clue what she was doing, which was very frustrated.
Leaving Trindad to return home got to airport, I was told my flight was canceled by the agent from Newark. It took one hour to correct error.
I feel that because of this distressing experience I am entitled to compensation,I would like to request two first class ticket round trip tickets to any destination, as well as the sum of 500 as compensation. My sister Karen Francis was also on the flight.
I look forward to hearing from you within 10 days about the resolution of this matter. I can be reached at 240-350-2660 or my email address hottrini99@aol.com. Thanks in advanced.

Sicerly

Terri Ann Martin

20

Had a flight to Lubbock Texas on April 24th which was very good, but the return flight on April 30th was the most frustrating flight I ever had.I called 3 times to get information but nobody seem to knw what to tell me. They were suppose to call me back and I never got a call It wasn't any better at the airport either. Was suppose to have a window seat and got an aisle seat. Your Houston staff is very unfriendly and not very helpful. I fly to Lubbock frequently but not sure I will fly United again after all that frustration.

20

Locator T892ZM. April25, Departed CAK to Houston. Flt 6041. Ran from plane to gate to catch Flt 6292 to Tucson and status showed early. We weren't that late and they let the plane go. Also an unannounced gate change after the sprint to a different gate area not nearby caused a missed connection. Offered standby on next flight, food coupon and $75. OK. On return flight 4/30 Flt 1062 weather in Chicago prevented n on time departure but the connection was delayed the same amount so should be ok. Before we took off the connecting Flt 3876 to CAK was cancelled. It is the last flight to CAK. got put onto a Flt to Cleveland Flt 2204. wife had to get kids out of bed to come get me. Can you do anything to compensate me for the issues? The weather was good enough to land and take off on different flights why was mine cancelled?

100

i checked in at 6 am for a flight from Eugene Oregon to Ontario, CA; I chose luggage
which had a sticker saying it was officially take aboard size.United is well known for
th;eir one bag policy so i had all my items in the one bag including my laptop. The ticket agent
said i would have to check the piece and charged me $30. All my medication was in the bag/
I noted many people who had oversized luggage including duffle bags on the flight. In San
Francisco, my one stop, after missing a connection, having no medication and carrying my
purse and laptop for 4 h ours I was sick I noted a flight to Eugene and the attendant was telling
the travelers they would collect bags ala carte without a charge. i a disabled older woman requiring
a wheelchair and i feel this wad a clear case of discrimination. We landed in Ontario and they had lost my luggage.
I called at 8 am after a harrowing night wit h pain, they said it wad i route. In fact it arrived after
3 pm.

20

I would like to file a complaint first of all with your Disability Department. Amanda Kreiss who is disabled and I travelled on Wednesday the 17th of April from Chicago to San Francisco and then on to Maui. Our first flight was 499. The disability desk took forever to get Amanda checked in and we had very little time to get to the gate. When we arrived in San Francisco there was nobody to pick her up although she had been told by disability that they would help her all through her trip. We went to Customer Service in San Francisco to confirm that there would be someone with an aisle chair to take her onto the plane. When we got there there wasn't one and the disability person took her in a chair that can't fit on the plane. She was not doing well and managed to get on and was placed in the wrong seat by the stewardess. Meanwhile I was trying to handle Amanda's wheelchair and her bags. When I got on passengers that had the seat Amanda was sitting in complained and another passenger and I managed to move her to the right seat. At no point did any of the crew offer to help. The purser on Flight 1749 to Maui is one of the rudest and uncaring persons that I have ever met. She did not move a finger and complained when I told her that I needed to store parts of the wheel chair in the closet. She told me that she had no record of someone with a disability as if that made it okay to treat someone that has a disability the way she did. When we were moving Amanda to the correct seat (Eddie, they would not give me her last name) the purser, continued to say over the loudspeaker to get out of the aisle so that passengers could get through that just caused more anxiety in Amanda. The lack of compassion and understanding just amazes me. Amanda just traveled to Seattle with Delta and she said that she has never been treated so kindly and efficiently. I have traveled with United for so many years that it really makes me sad to think that the people that are there to serve their passengers are either not trained properly or really couldn't care less. In this case I think it is actually both. The sad thing is that none of the crew even bothered to come and make sure that Amanda was okay. We then had to remind them to have a aisle chair to get her off the plane in Maui so that we could get her into her wheelchair. I am worried because Amanda will be flying back to Chicago on her on in the middle of May and if she has the same experience we had I have no idea how she will make it back. So, I would like to hear back from you and I truly believe that the purser of flight 1749 owes Amanda an apology.

20

My family and me are heading for the spring breake to Europe. Due the delay of the flight from ORF to IAD this afternoon, Apr 12th, we missed our flight to VIE for 5 minutes.

The next connection even with an additional lay over via FRA has dealyed us for about 12 hrs and we had to wait with our 7-year old daughter for about 5hrs in Dulles.

Hence, I had to feed our family for $80.- and we´re starting much too late in order to catch with the people, who are waiting for us.

Asking at the United desk at the C1 gate dealing with the flight to FRA depating at 22.20, UA932, for an upgrade as compensation or a voucher, we were rejected.

It´s not the first time that United is perfoming like that.
My frustration is manifest and paramount.
I´d pay double the price, if there would be an alternative to your airline.

One thing is certain - I´d do everything possible to tell the people what creepy airline United is.
I´ve been flying a lot - but United is one of the worst airline in the modern avaition community. - Baaad job -!!!

20

I traveled Business Class from Heathrow to EWR yesterday (March 31) on UA 940 Seat 3L to find the seat not working. The plane was full and my wish to sleep was prevented. The crew member who tried to assist told me to complain to you. It was a most uncomfortable flight.

20

​A year ago I called United Reservations to cancel the remainder of an itinerary that would have taken me round trip from Seattle to San Diego, Costa Rico, New Orleans, Denver to home. I had reached San Diego. The $2,000 or so remainder, good for another booking, if made within a year.

When called to re-book, I was informed, as I didn't show up for the flight out of San Diego -- the flight I cancelled -- l lost the $2,000.

As the request to cancel was not recorded, my request now to use the unused sum has been, so far, denied.

I have been a United member for over 30 years and feel cheated.

Professor Robert Cope, University of Washington, retired.

20

MY HUSBAND FLEW OUT OF ROCHESTER ON 3/2/19, WHEN HE ARRIVED AT THE AIRPORT IN PLENTY OF TIME, HE WAITED IN LINE FOR 45 MIN. AS THE KIASS WHERE NOT WORKING RIGHT AND THERE WAS ONLY TWO WORKERS, ONE FEMALE AND ONE MALE. THE MALE ACTED LIKE HE DID NOT KNOW WHAT HE WAS DOING AND THE FEMALE WAS VERY RUDE. PASSANGERS WHERE VERY UPSET BECAUSE IT WAS GETTING LATER AND LATER. WHEN IT WAS MY HUSBANDS TURN TO REGISTER HE HAD A CARRY ON AND A PERSON ITEM (VERY EASY CHECK IN) UNTIL HE WAS TOLD THAT BECAUSE HE BOUGHT AN BASIC ECONOMY TICKET HE COULD NOT HAVE A CARRY ON AND HAD TO PAY 30.00, I WISH WE WOULD OF KNOWN THAT IN ADVANCE, BECAUSE HE PAID 5.00 LESS THAN THE PASSANGER NEXT TO HIM HE GETS CHARGED,THAT IS DISCRIMANATION. HE JUST FLEW ON A DIFFERENT AIRLINE TWO WEEKS BEFORE THAT AND DID NOT HAVE TO PAY FOR A CARRY ON. THIS WAS THE WORST EXPERIANCE THAT HE HAS EVER HAD AND WILL NOT FLY UNITED AGAIN. MAYBE YOU SHOULD GET RID OF THE BASIC AND TREATED EVERYONE THE SAME.

Vickie Harvey

20

on Feb. 20 2019 I was scheduled to fly flight UA 3496 to Key West from Newark. We were supposed to board at 12:20, fight cancelled at 12:00, I had just spoke to a pilot in the terminal and asked if he thought there would be a problem because of the snow. HE CHECKED HIS PHONE AND TOLD ME OUR CREW AND PLANE WAS THERE, THERE SHOULDNT BE A PROBLEM. Next thing our flight was cancelled we should all go to customer service. we get there and 1 person taking care of everyone, 1 person. After approx. 45 minutes we get to the counter and we stand there another 45 minutes in total because our rep couldn't figure out what she's doing and low and behold our flight is re-instated. Now scheduled to take off at 5pm, load us at 4:30 and we don't take off till 6:45 but wait it gets better. WE land in Key West 9:30 and I get a text sorry lost your baggage, go to customer service, guess what, 1 person working. 11/2 hrs latter I'm sent home np baggage. I did not receive my 1 bag until 7:15 Thursday night. I find this kind of thing completely unacceptable, how do you cancel a flight and assign 1 person to handle the everyone by themselves for at least 45 mins.? Do you know what it's like to fly into a tropical location in winter clothes and then have nothing to wear, no toiletries, no hair brush, no sandals NOTHING. I was going to visit my sister-in-law who just lost my brother and is not doing well at all, a very sad trip and your airlines just made it so much worse. Doubt I will ever fly United to Key West again, Delta and American also fly there.

20

My husband used your airline recently and we looked on the web sight to see what it said about a carry on. Arrived at airport and waited in line for 45 minutes most of the computers for self service did not work properly, they only had two workers, one did not act like he know what he was doing and the female was rude. Finally got waited on and he had one personal and one carry on, per web site his carry one was the right size, but because he had basic economy he had to pay 30.00 unbelievable. So because we paid 5.00 less than the person next to him he gets penalized for it and the people in line almost missed their planes. He was suppose to arrive in Chicago at 9:03 am but he is just now arriving unbelievable again. You wonder why you only have 1 star out of 5. Two weeks ago we flew out of the same airport different airline and could have a carry on at no cost and had NO trouble. Out flights where early at arriving to our destination. Fly with United is a negative. Vickie Harvey

20

My husband used your airline recently and we looked on the web sight to see what it said about a carry on. Arrived at airport and waited in line for 45 minutes most of the computers for self service did not work properly, they only had two workers, one did not act like he know what he was doing and the female was rude. Finally got waited on and he had one personal and one carry on, per web site his carry one was the right size, but because he had basic economy he had to pay 30.00 unbelievable. So because we paid 5.00 less than the person next to him he gets penalized for it and the people in line almost missed their planes. He was suppose to arrive in Chicago at 9:03 am but he is just now arriving unbelievable again. You wonder why you only have 1 star out of 5. Two weeks ago we flew out of the same airport different airline and could have a carry on at no cost and had NO trouble. Out flights where early at arriving to our destination. Fly with United is a negative. Vickie Harvey

20

Maria Onuigbo
3226 Cherrybark Oak Dr.
Houston, Tx 77082
February 19, 20019

On April 17, 2018 I purchased two travel tickets for my son, Mr. Stanley Nwatarali and myself to travel to Enugu, Nigeria, From Houston Texas (IAH), U.S.A. The travel was scheduled as stated in the attached itinerary.
I am certain those tickets were genuine because United Airline accepted them and issued us boarding passes. But at the boarding gate we were told the plane was full already. None of the airline officials we talked to helped. United did not care to find us any viable alternative. I was made to understand by one officials that that plane was in fact not full when it left Houston for Chicago.
When we asked to have our luggage back, United Airline claimed they were already gone to Chicago. We were told that some of their planes would still be coming in from Chicago, and that we should come back to the airport the following day. The luggage was still not there when we went back the next day and as of the time I filed this complaint.
Note that I took off from my job in order to make this trip. The tickets cost us $3,139.22. We spent $561.00 for renewal of expired passport and emergency travel certificate for my son, as required by the Nigerian embassy. There are disruptions and inconveniences that the cancellation of this trip has caused on our lives and on some other people's lives for which I cannot put price tags on: My mother has been practically homeless for some time, moving from one person's home to another to squat. I finally was able to be going to secure for her a place of her own, but this flight cancellation has cancelled all my plans. there is no telling how much it will cost, in money for me, and in inconvenience for her between now and when I will be able to prepare for another trip. My son was going home to see his ailing father he had not seen for 6 years, and who dearly wants to see him before he dies. It's important mention that all our cloths and other daily-use belongings, including my medications, are in the luggage the airline is yet to account for.
We are therefore seeking a fifty thousand ($50,000.00) dollar damage compensation to alleviate the trauma that this unnecessary negligent maltreatment we received from United Airline has caused us, and is yet to cost us.

Maria Onuigbo

20

I stood in line in the basement of Denver airport for over 30 minutes. My back is killing me. I just had an all night flight and this is more exhausting then that. What inconsideration! Any explanations? I'm about to broadcast this on Facebook!

20

We purchased tickets day of flight for a United Flight to Aspen, Colorado...direct flight from Houston to Aspen on Dec. 27, 2018.
There were four of us traveling with 5 checked bags, one being an ice chest with 50 lbs of prepared food and 4 bags of ski clothes for our trip.
We arrived in Aspen with 2 of our 5 bags...one of the missing ones, being the ice chest and 2 clothes/equipment bags.
We immediately filed a lost baggage form...there were 8 flights from Houston into Aspen and still no bags. This resulted in expenses and time to and from the airport 3 times and without ski gear until Saturday evening, with the ice chest arriving on the evening of the 3rd day.
We had a file number of ASE34979M and spoke with various reps. over those days, including requesting the ice chest be expedited and meds in the baggage as well...We got approval on the 2nd missed ski day to purchase replacement clothing for skier, including 2 jackets and ski pants.
We have a receipt from Patagonia for $1309.36 and would like reimbursement for the following food items that needed to be replaced upon arrival, incurring a cost of $400 additional dollars, not including labor or the inconvenience of our vacation time spent attempting to recover these items.
Please call me at 337-288-7417 or email me at rcbreaux@yahoo.com for further info, or discussion.

20

Dear United Airlines,

January 16th 2019 I flew from Fort Lauderdale airport to Ontaio California, with a stop in San fransico Ca. After arriving to San Fransisco I was connecting to Ontario CA. Due to the weather coditions my flight was cancelled. The costomer service was rude, and not helpful at all I felt like the United employees could care care less about my situation try to connect to get home to Ontario Ca. I was treat in a very unprofessional unfriendly manor. I was distraught , exhausted and freezing cold, sad and humiliated. It seemed like the employees working with United airlines did not know what they were doing and werent able to help me. I did not know what to do and was reliying on United to help me find a flight home to Ontario. I spent several hours on hold with the airlines and was disconnected after standing by on the phone for over a hour, and then disconnected. Had to start from scrach each time. It was a horable situation not knowing what to do , and especially the lack of communication between me and the alirlines. I lost a full day of work, and my louggage was misplaced and I was unable to get it until the next day. I had to fly into Santa Ana airport the next day. I spent the night in the airport which was also horrible experience. The airlines kept making promises which were never delivered. Next time I fly I will reconsider flying United because of the lack of compassion the customer service agents gave me, which was horrible.

Denise Rivas
951-490-9340

20

I flew to Burlington Vt via United Airlines out of Raleigh/Durham N.C. at the end of June 2018. I asked for and received a wheelchair which included a person to navigate me. An excellent job done ! I had planned to return via automobile to Raleigh around the 1st part of November. Unfortunately I was admitted to the hospital in Burlington for a TIA (mini-stroke).
Two days after my release my sister purchased a ticket to fly me back to Raleigh. I asked for a wheelchair again and was still weak from my hospital stay. I arrived at the Airport in Burlington Vt. for a 5:45 a.m. departure. A wheel chair and care giver were provided to me. I was wheeled to the departure counter to wait. The woman at the counter informed me that I would have to walk out on to the tarmac and board from there. She informed me they didn't have any extra help to deal with me. I was very weak but could see it was her way or no way. When the time came she found someone to walk with me but I assume he wasn't qualified to push a wheel chair ! I have been in and out of the hospital since my arrival here so it has taken me this long to get my complaint down in writing to submit. I am not a fan of flying but my 1st experience with United was great and then to have this happen. Not so Good !! Please, don't offer a service if you aren't going to supply it. I could've flown a different airline. Thank You, Lynnia Marie Pope

20

Sharlene Jones-Bush and Jerry W. Bush traveled from 27DEC2018 to 02JAN 2019 confirmation number OX7F5K total round trip $1139.08. First, we had a bad experience with American Airline so one of my friends recommended United Airline.On 02JAN2019 leaving Lafayette at 07:37 p.m. (Flight number 3987) we checked in at the desk to Lafayette Airport at 04:00 p.m. The first attendant stated that we did not have a flight because he could not find it when I had the itinerary in my hand. Than a female attendant came and said that the flight was cancelled due to the weather. However, no one contacted us regarding this information. We did not received any text messages, e-mails nor phone call. Than the attendant noticed that United had us leaving out of Baton Rouge the next day 03JAN2019 at 06:50 am. My question was "WHY" would you put us on a flight to Baton Rouge when we came into Lafayette. She said that it was "United" fault so she made reservation for us at the Double Tree Hotel. She said they had continental breakfast which they did not. Double Tree put us in a room with double beds and we are standing in front of them as a married couple. We was never offered any vouchers for food. The food was very expensive at the Double Tree Hotel so we walked to Chili's Grill & Bar in the rain for lunch/dinner. The food cost was $49.95. In the meantime, I caught a terrible cold. My daughter had a doctor's appointment on the 02JAN2019 that I had to reschedule to Monday 07JAN2019. My husband was supposed to return to work on the 02JAN2019. He had to call in. The attendant upgraded our seats but I really did not see a difference when I paid $74.00 for seats. When we arrived in San Diego at 11:09 pm the airline took forever to unload luggage. When we finally got our luggage it was 12:00 am the next day 03JAN2019. As we board Aladdin Shuttle transportation to get our car they charged us another extra day fee of $16.00. Once I was able to speak to one of United airline agent she informed me that I had to write a complaint after she asked me what happened. This should not be that complicated where someone should be able to resolve this over the phone and not through e-mail. Then she tells me there is nothing she can do to assist me. I was exhausted, stressed, overwhelmed and disappointed through the entire ordeal. What happened to "Great Customer Service"? What happened to caring and understanding? I would like for you to know that no one knows the dilemma of what someone is going through. We paid our hard-earned money for a trip that we should have received better services or assistance. Thank you for your time. You can contact me at 909-273-1661.
Thank you.

20

Begin forwarded message:

From: Sarah Hasan <idee_sh@icloud.com>
Date: January 9, 2019 at 5:45:27 AM CST
To: jose.insignares@united.com
Cc: Sarah Hasan <idee_sh@icloud.com>, Sarah Hasan <idee_sh@yahoo.com>
Subject: UA Flight 818 on January 8th 2019

To Whomever in United Airlines this May Concern:

Sequence of events at Approximately 9:30 pm, January 8th, 2019, Flight: United Airlines 818 from Buenos Aires, Argentina to Houston, Texas, USA.

During on-boarding, My 68 year old friend was opening closed overhead compartments to find space to stow away her luggage.
The flight attendant standing near the bathroom called out to her (in a loud voice) and said something in Spanish. I “assumed” it was to tell her that if a compartment is closed that is because they are full of luggage.
My friend continued to walk down the aisle of the plane, and opened more overhead compartments. Why? Because she does not speak Spanish and did not understand what the attendant was telling her.
So I proceeded to say to the air hostess, “she does not speak Spanish. So she can’t understand you.”
This was the attendant’s response in English, “we use whichever language we can.”
My response was, “this is United Airlines and a flight to the USA, it should therefore have bilingual services.” The humourlus factor here is that I am not even an American demanding English! In Canada, we are bilingual. Every service offered is provided with the utmost respect to both our languages in English & French!
Flight attendant’s response was to get very close to my physical space with progressively louder tone of voice and start shouting. I don’t recall her exact words this very moment because it is all a blur to me, but the jest of what she said was to try my luck to have it out with her and see what happens. It was a clear and precise threat!
I made no eye contact with her and I said, “You are threatening me and making me very uncomfortable. Please step back.” I said it multiple times.
My comments made her more angry. She shouted some more before stepping back to her former station near the bathrooms and yelled, “this is not the United States. We are still in Argentina. We are going to speak Spanish here.”
I have travelled to 52 countries and traveled with a zillion airlines in my lifetime. Never once have I experienced any airline host’s unwillingness to communicate in sign language or even broken English or their own language to help travellers understand what they are trying to say. And this woman on United went crazy at my suggestion to switch to English?! Why such anger?
What happened next was yet more horrifying. As I sat down and started to settle in my seat, the attendant came over, and tapped on my right shoulder couple of times and said, “... you are not going to get anywhere. You are going to be sitting here the rest of the flight.” Clear and precise vocal and physical threat, violation of my personal space and not to mention clear disrespect.
At this point, I got up and headed straight to the main entrance of the flight to find a manager. I was shaking from the threats and disrespectful treatment.
A lady serving in first class stopped me and asked what I wanted. She was very nice. I explained and she asked me to wait and called the manager. While I was speaking to the manager, she even offered me a cup of juice. But by then, my hands were shaking and I was in tears to even try anything.
The manager tried to explain, “our clients are Spanish speaking. So we speak in Spanish.” Honestly, I have no issues with anyone even making announcements in Chinese on this plane!
I tried to explain to the Manager again what happened and proceeded to even explain to him that I may look like I can speak Spanish, but my ethnic roots are tied back to India. Although it is Bangladesh, I used India so he would understand the proximity at least. I explained this to help him understand that I wasn’t trying to be difficult about not knowing Spanish. I love the language and spent past 3 weeks in South America and really wish I knew how to speak Spanish.
I don’t necessarily know if he fully understood the incident. But he said, he apologized for the incident. I explained to him that I was quite shaken, not looking for an apology but just requesting him to ensure the attendant stayed away from me and that I just want to get home.
He asked me who it was, and I pointed her out to him. He then said he will speak to her.

The air flight rules and regulations have become more fine tuned over recent times for mutual protection of both travellers and air host/hostesses. However, it seemed here that this individual was very interested in using the rules and regulations to her advantage.

United Airlines is not a new company to have this type of unprofessional people released on their airplanes to service their clients.

I have documented this incident, emailed a copy to the flight manager on board, and I fully plan to post this in social media. No one should have to experience this type of attacks, disrespect and personal prejudices.

Sincerely,
Sarah Hasan
Toronto, Canada

image1.jpeg

image2.jpeg

image3.jpeg

Out of respect to her and her family, I won’t post the attendants photo online. But here is the attendant in question.

Sent from my iPhone

20

If I could give 0 stars I would. My Aunt flight was cancelled and we were not contacted letting us know of the cancellation. What is the point of giving a phone number if no one contacts us about the status of the flight? Her flight was from SFO to IAH flight #1197 and the flight that was cancelled was from IAH to SHV flight #4346 on Wednesday, January 2, 2019. I drove from San Jose to SFO to find out her flight was cancelled and I cant expect her to wait all day to get on the next flight that was leaving around 6pm. I had to reschedule the flight for the next day and again drive back up to SFO. Waste of time and gas. On top of all of this, United Airlines has the worst customer service. The employees were extremely rude and pretty much useless. They gave me the run around and it seems like no one knows what is going on. I also had to get a prepaid card to pay for her luggage because my aunt does not have a debit or credit card and only had cash. There was a $5 charge to get the prepaid card which is ridiculous. She almost missed her flight because of how unorganized United Airlines is. I never had such a horrible experience and have never been this frustrated with the amount of times I have been to the airport, until now. I will never fly on United Airlines and make sure anyone I know, knows about my experience that day.

20

United canceled our flight on 12/30/18Flight number 568 without notification. We were terribly upset because our bags were went to Atlanta and We were told that we could only send 2 bags . To make matters worse the TSA representative kept my over 125.00 of toiletries. When we were informed that we needed to wait until 10 pm from 1:30 pm . We went back to retrieve our toiletries to check the 3rd bag .

We planned to apply for a United credit card similar to the Delta card to avoid the hefty fees we paid ( 100.00 ) going and( 50.00) returning Loss of time with family stress, anxiety . etc.

We are also mailing in a complaint with documents . We would appreciate compensation 2 round trip tickets and reimbursement regarding the bags if a t all possible . My husband is a disabled Veteran and I am a retired School Social Worker . This ruined our Christmas Vacation . Please respond

20

I tried boarding a flight Wednesday morning to Puerto Vallarta with my daughter.
Your agent felt my passport was not acceptable because my dog had put a tooth mark through it.
I was forced to re-book my flight for the next morning and spent all day at the passport office trying to get an emergency passport issued.
Upon arrival at the passport office the passport office immediately felt my passport was still good but since your agent declined it they felt best to try and have a new one issued. Unfortunately when you do this they take your old passport. After waiting all day we were told one of the offices back east was closed for the holiday and we would no be able to get a new one issued until after the holidays. Fortunately my company and the resort I was booked at were understanding and allowed us to re-book for Apr. 1st - 6th I then called your airline and tried to get some help with re-booking my flight. After spending at least 4 hours talking to agents and their manager named Andrew Damao I was told there is nothing you can do to get me on a flight for the same rate I paid initially. They are actually trying to charge me an extra $450.00 for the same exact flight. As you can probably understand this is a very unfortunate situation and I just don't see it as being very hard on your part to make an exception in this very unfortunate situation.

I was also planning on calling corporate office on Monday.

https://mail.yahoo.com/d/search/name=United%2520Airlines&emailAddresses=...

Thanks,
Mike Williams

20

Dear Sir or Madam:

I am writing this letter as I have learned that United is possibly adding a nonstop flight from Newark to Prague. I travel regularly every two months to Prague and have been using Delta, but with a stop either Paris or Amsterdam.

I have an experience that I would like to share with you as I now have deep concerns with forming a relationship with United.

On December 1, 2018, my family and I were on United Flight 1476 from San Jose del Cabo, Mexico to Newark, NJ.

After checking in, we realized our seats were not together. My partner, Lucie Bekeska, and my three year old son, Franz, had seats 15A &15B where I was eight rows behind in seat 23B. After entering the plane, I asked the steward, whom I later identified as Donald, if he would be able to accommodate us with seats together. He told us to take our seats and he would be back to help. I waited for 20 minutes and when another stewardess approached, I asked if she would check on it. She noted that my partner and son had economy plus tickets to which I responded that it could not be as I bought them all at the same time and in the same class.

When Donald saw the two of us talking, he returned and began to accuse me of raising my voice and was projecting onto the situation that there was an issue with my behavior. He then began to suggest that I needed to get off the plane and he began to escalate the situation and accusatory language loudly in front of the other passengers. His behavior was actually inappropriate and felt manipulative and hurtful to me and my family.

The stewardess with us even tried to calm him down and tell him I was fine and there was no need to suggest otherwise. For me, it was a very humiliating experience especially given neither I nor my Ms. Bekeska had done anything to warrant this behavior from him.

During the flight, I decided to ask him for his name and he bitterly asked me in response, why do you want to know? I told him I will write to United about his behavior. He started to raise his voice again at me and threatening me and Ms. Bekeska by suggesting we remain on the plane after the other passengers have left and he will get the police to come get us. It felt as if he was trying to use his position as someone who can control passengers’ destiny inappropriately in an attempt to regain control over the situation unnecessarily. I felt unsafe in this position as it is dangerous to manipulate situations to your own needs rather than the safety of our citizens.

I do hope that my concerns are taken seriously and would appreciate an assurance from United that this type of harassment is not allowed or welcome towards passengers.

I can be contacted at (917) 622-1241, email: kolarjirka@mac.com.

Sincerely,

Jirka Kolar

20

Dear Sir or Madam:

I am writing this letter as I have learned that United is possibly adding a nonstop flight from Newark to Prague. I travel regularly every two months to Prague and have been using Delta, but with a stop either Paris or Amsterdam.

I have an experience that I would like to share with you as I now have deep concerns with forming a relationship with United.

On December 1, 2018, my family and I were on United Flight 1476 from San Jose del Cabo, Mexico to Newark, NJ.

After checking in, we realized our seats were not together. My partner, Lucie Bekeska, and my three year old son, Franz, had seats 15A &15B where I was eight rows behind in seat 23B. After entering the plane, I asked the steward, whom I later identified as Donald, if he would be able to accommodate us with seats together. He told us to take our seats and he would be back to help. I waited for 20 minutes and when another stewardess approached, I asked if she would check on it. She noted that my partner and son had economy plus tickets to which I responded that it could not be as I bought them all at the same time and in the same class.

When Donald saw the two of us talking, he returned and began to accuse me of raising my voice and was projecting onto the situation that there was an issue with my behavior. He then began to suggest that I needed to get off the plane and he began to escalate the situation and accusatory language loudly in front of the other passengers. His behavior was actually inappropriate and felt manipulative and hurtful to me and my family.

The stewardess with us even tried to calm him down and tell him I was fine and there was no need to suggest otherwise. For me, it was a very humiliating experience especially given neither I nor my Ms. Bekeska had done anything to warrant this behavior from him.

During the flight, I decided to ask him for his name and he bitterly asked me in response, why do you want to know? I told him I will write to United about his behavior. He started to raise his voice again at me and threatening me and Ms. Bekeska by suggesting we remain on the plane after the other passengers have left and he will get the police to come get us. It felt as if he was trying to use his position as someone who can control passengers’ destiny inappropriately in an attempt to regain control over the situation unnecessarily. I felt unsafe in this position as it is dangerous to manipulate situations to your own needs rather than the safety of our citizens.

I do hope that my concerns are taken seriously and would appreciate an assurance from United that this type of harassment is not allowed or welcome towards passengers.

I can be contacted at (917) 622-1241, email: kolarjirka@mac.com.

Sincerely,

Jirka Kolar

20

On 11/4/2018 I was on a return flight from Albuquerque, New Mexico to Houghton, MI. after an educational conference. It was a very hard trip on me. I aim 73 years old and in poor health I realized that I had left my lab on the seat next to me at the Albuquerque airport. I went directly to the United desk and reported what I had done. The United worker at the desk immediately called the Albuquerque United worker. It was reported to me that they had my laptop and said they would send it to me. I received an email from Tiffany Rickel from the Albuquerque terminal stating that she would send it to me. I waited and waited for her to do so. I couple of weeks went by and no package. I emailed her and she said she was out of work for illness. I emailed her back and said that was understandable and thanked her. The lap top is not not here. This is over a month. I offered to pay for the shipping and still no package. Now my supervisor told me she wanted the laptop in the building in 10 days or I would have to pay for it. I called every United office I could find number for. I filed a missing baggage report. Still nothing! I need this bak. I described the case and the cover and they found my name in my paperwork. I can not see why this could not be sent by this time. I need it and I need it now. This was a terrible month for me. Please get this back tome ASAP. I will certainly pay for the shipping or whatever is wanted. Please take care of this NOW.

20

We flew to Denver CO on Friday, and was supposed to return Sunday, December 9. Well, we see the weather is getting serious, called Saturday night to see if we could get on a different flight and were told nothing was available. So we go to Denver, check in, fly to Dulles. Arrive and receive a text that flight to Greenville SC is cancelled, with a link to check the next available. I have three small kids that were snowed in and getting really upset because Mommy and Daddy are out there and can't get home and they just want to get home- it was stressful when I saw Tuesday would have been the NEXT available flight. We go and talked to the customer service rep and when he confirmed the airlines doesn't pay for the hotel if a flight is cancelled due to weather, we get rerouted to Knoxville (2.5 hrs away from our home- Greenville was 2 hrs away- we live right in the middle in Sylva, NC) and decided to rent a vehicle so we can get home asap. Gave description of our luggage, and gave it 2 hours before the Knoxville flight and went BACK to customer service and he CONFIRMED with our bag receipt that our bag had been received and was going to be on the flight. Phew! At least that was a huge relief!

So, technical difficulty happened and we were delayed. Finally got to Knoxville. Landed and got a text that our Luggage wasn't there! Oh. My. Gosh. My prescriptions, all our jeans, clothes, shoes, etc. It's in Huntsville Alabama. Not sure how that happened but it was obviously a huge oversight with the crew. The woman at the counter was extremely helpful until she made a comment about if yall had to mail it, it would "cost us, like $600 to mail it to you". Not my problem. At all. It was the airlines fault, and on top of this- you charged our card $30- to lose our bag. It still wasn't showing when I last tracked it, so we had to go out and buy all new toiletries, because we like brushing our teeth and showering and all that is in the suitcase.

Then, the topper was going to return the rental car (about 4 hrs away), we get all the way to the garage just to realize- our car keys are IN OUR SUITCASE!!!! So, back in the rental, backtrack 2 hours to get our spare set, then BACK 2 hours again, to return this vehicle and get our own and just be done with this!

So after attempting to leave early, not getting any choices made to us, paying yall to lose our bag, paying $150 for a rental vehicle, new toiletries, and about $75 in gas, we are finally finished with our trip- and will probably do everything possible to never travel in December, and never get a ticket again with United. Still waiting on details of our luggage. This has been a mess and extremely disappointing and frustrating. I understand the weather is OUT of the hands of the staff- but thats why the companies that deal in this type of business need to have plans and policies in place to help stressful situations instead of NOT helping customers look for alternatives, and completely misreading labels and redirecting stuff. To say it's been a nightmare would be an understatement.

-Kori Hale

20

While traveling on a cruise ship, my Vietnam Veteran husband suffered a major PTSD episode which required immediate medical help. I booked a flight from MIA to IAH in the middle of the night making a mistake by booking it for June 2 instead of December 2 (Confirmation #PYHSVB). I didn't receive an email to confirm the flight. Upon my arrival at the airport, this was reported to me by the agent and I was asked to contact guest services which I did and canceled this flight. I rebooked on the 1:45 flight 1699 (Confirmation #AHFFBR) for triple the price of $988 from the original $355. The value I received for my money was absolutely awful and worsened my husband's episodes by delays in the flight, poor seating arrangement, which resulted in us missing the Veteran Administration clinic doctor's appt set for 30 minutes after our arrival into Houston.
Ola Milton (Millage Plus# HH704086)
3507 Shanemoss Ct
Houston, Texas 77068

40

Flight ua328 11/9/18 confirmation #CLMPD4 Denver to Honolulul seat 43E
I was in a group of about 28 and we froze during the whole flight. We were told they could not adjust the temp. I was very uncomfortable during the whole fight.
My address is 2222 fern ln. Hamilton Ohio 45013
Phone # 513-844-2704
I fell I should be compensated for this problem.
Thank you

20

My wife is the primary on our account (Patricia Liptak MILAGE PLUS # sb 821277, mine is sb821335., when I went to our milage plus account to see if I was credited for 5000 miles on 9/19/17 it showed my number was invalid. It is not. Please contact us and let us know why this is so. Please contact my wife Pat Liptak.

Emil Liptak

20

I never even got to fly your airline. 2 days in a row my flight was cancelled last minute. Besides driving 90 miles to the airport, I also lost 2 days of work that came out of my pocket because of mechanical issues (1st cancellation) and apparently fly crew issues (2nd cancellation) with your airline. Your airline didn't even make an offer for a voucher, which I thought was appropriate. My flights were scheduled at MSO on 11/11/2018 (United Airlines 4712 Flight, departing @ 05:07 pm) and then the second rescheduled flight on 11/12/2018 for 05:07 pm. I ended up flying Delta.

20

I WAS TAKING A TRIP FROM WEST PALM BEACH FL TO ELMIRA NY. MY CONNECTING FLIGHT FROM NEWARK WAS CANCELLED. I WAS NEVER SENT A TEXT OR EMAIL. THE NEXT FLIGHT THEY COULD GET ME ON WAS LEAVING 24 HOURS AFTER THE ORIGINAL FLIGHT.I HAD TO GET SOMEONE TO DRIVE ME BECAUSE I HAD A FAMILY MATTER THE NEXT DAY AT NOON. I WAS TOLD THAT THERE WAS NOTHING THEY COULD DO. WAS I SUPPOSED TO STAY AT THE AIRPORT ALL DAY AND NIGHT? I AM 77 YEARS OLD AND THIS IS NOT ACCEPTABLE.

MY RETURN TRIP WAS NOT ANY BETTER. I ARRIVED AT THE ELMIRA AIRPORT AND WAS TOLD THE FLIGHT WAS DELAYED AND I WOULDN'T BE ABLE TO MAKE THE CONNECTING FLIGHT IN NEWARK. I WAS RESCHEDULED FOR THE NEXT DAY AT 6AM. THE AIRPORT IS AN HOUR DRIVE FROM MY DAUGHTER. WE GOT TO THE ELMIRA AIRPORT AT 4 FOR A 5:50 FLIGHT AND HAD TO DRIVE BACK AND RETURN THE NEXT MORNING AT 4:30. i WILL NOT FLY UNITED AIRLINES AGAIN. I HAVE TOLD EVERYONE ABOUT THIS.

20

to whom this may concern,
I flew to Seattle, Washington from Newark Airport on Aug 20 or 21st 2018 the flight there was ok. though we had a long delay and were told after everyone had boarded that we needed to download an app to see a movie or play a game ... with not enough time to down load before take off and our phones not fully charged, you can imagine how we felt knowing our cross country flight was going to be boring .. Oh did i mention that seats 1 through 22 have charging outlets - yea we were in row 23 ... no one said sorry or cah we charge your phone upfront .. we just got a funny smile . kind of a" that's life attitude "...

On our return to Newark airport on Aug 27 2018 ( UA 1695) the delay wasn't that long, and my husband went to make sure our seats were in row 22 or before so we would have a charging station ... yea we were in row 20 , but our charging station didn't work . oh well, again such is life ... but oh look we a screen - so movies will be shown .. oh yea shown for $7.99 EACH person .. what happened to making these flights comfortable and your customers happy ... We were not happy and felt used by United. This flight was our first flight to carry on our luggage. and we packed light so we would be in legal size for carry on boarding ... I am so surprised how large some of these passengers got away with .. unbelievable .. so with that ,there was no room for our carry ons in the overhead compartment, so they had to take them to the luggage compartment. since i didn't prepare my luggage for someone else to handle, one of my small creams broke and made a mess of my makeup bag... so what happened tFly the Friendly Skies" thank you for letting me vent .... Joanne

20

My husband and I were returning from The Cayman Islands on Saturday Oct. 20,2018 on United flight 1497. We had handicap accommodations in place going and coming back on this trip. Before going to the airport we called and confirmed that the accommodations were still in place and assured that my husband would be taken care of. Upon arrival no one would help us and were told they could not locate a wheelchair. This proceeded for 25 minutes. Finally, a representative from American airlines provided us with a wheelchair and helped us as best she could. A longer wait continued before a United representative finally came to our aid. We finally proceeded to our departure gate. We waited there and no help again when trying to board the flight. I finally pushed him to the gate entrance and at this point finally someone was called to help. The trouble is totally at the Cayman Airport. In Houston, we were perfectly take care of. Also, at the check in counter In Cayman airport we were charged $50 for two checked bags even though we are Mileage Plus customer LW820017. The counter person didn't even call a supervisor to help resolve the problem. We had charged the flight with our old card, which had been compromised and are now using our new card. Totally they could care less. We had no problem checking in our free bags when departing the Houston Airport. I do believe it is time to retrain your Cayman Staff. Thank You

20

To whom it may concern:
Reference ID # 15201214
Passengers: Brian Crawford-Greene and Elizabeth Selfridge.
Member #s AW842213 and AT552855
Confirmation # E3EBR6 Portland Maine to Vancouver BC
Date: 14th September
Flight: UA1668
ETD: 0720
Telephone # 2078373734 or 2073545238
Email: gdim8@hotmail.com
I have not had any reply to my phone calls to 877-624-2660 and therefore assume you are not going to be in touch.
I have never been treated in this way in all the flying I have done.
I begin with our cab that we rode for 1.45 mins. Yes the extra 15 mins put us at the airport a shade under 06:30. I immediately grabbed the bags while my partner paid for the ride and hobbled over to join me at the counter. We are both in our mid 70s.
As I arrived I did not see anyone at the counter and then Stephanie, I believe in training sauntered over to the computer and in a very low voice which I was not able to hear her request. Then another lady, her trained I assume got up off the baggage carousel to help her at the computer. (We were the only ones there, no other passengers). If they were on the ball re: the flight they would have been aware that 2 passengers were still not there and business class to boot. No effort to help us and they did not seem to be conscious of us and getting on board. While Stephanie is booking us in her supervisor is looking a t a screen and says 45. We look at her in amazement then she says 44…we had no idea what was going on. Next thing we are told our ticket is a cancelled but maybe if Stephanie would call the baggage handlers we may get the baggage on. A discussion ensued and she did not want to do it. Also she called me Mr. Freeman while at the computer…not good.
Picture this we are the only passengers in front of them. We are there before boarding time; we arrived before the 45 mins baggage thing. It is only due to their lackadaisical attitude and non-professional demeanor that the 45 mins came and went. Now we have to contact people waiting for us and what a great start to a 3 week vacation
So then we are placed on the next flights to Chicago at 13:05 in economy in middle seats and behind each other. Next, we are told to take our bags and do not return until the next flight. We are in Portland airport so off to a hotel to spend the next 7 hours.
Oh yes, do not worry about your first class ticket you will be reimbursed all you have to do is…unbelievable. I have done this…and still nothing seems to be happening.
We get on the computer while we are at the hotel…flight has not yet left. And find plenty of seats available to sit together. A charming young lady Belzey, I believe, helped to re ticket and she could not have been nicer.
We would like to hear from you and would like to think you may have words with the counter personnel that basically should not be exposed to the public.
Sincerely,
Brian Crawford-Greene
PS: I have confirmation that you have received a copy of this complaint on Friday 12 Oct 2018 and no reply. Hence sending it again.

20

To whom it may concern,
I was due to travel on September 29 at 6:46Am on flight 759. On the 28 the day before I pull my back out. I was admitted in the hospital.for that reason I was not able to get on the plane along with my wife. I submit my hospital paper in hopes that I may use those tickets to travel at a later day with United.
Thank you in advance for your understanding
your loyal customer
Janet Caballero

20

I filed a complaint over 2 weeks ago and have heard nothing. can you get back to me about the problems I had getting to Oregon from Calif. My phone number is 408=806-5548 Thank you. Pauline Coleman

20

flight 2342 late because wouldn't let land cicleled Newark NJ 5 times 31 min late then flight 4112 to buffalo left 15 min early leaving my son not getting to buffalo till after 10:30 and his ride waiting after a hourin a half drive to air port not happy with this ty

20

Contratamos boletos bajo codigo T837UU , en vuelo 47 y 1902 del 20agosto fueron cancelados sin aviso al cliente, causó graves problemas fisicos y laborales siendo asignado en ruta larga: Francfort-San Francisco Ca -Houston-Guatemala, solicitamos una compensación acorde al daño causado. Además en el vuelo de ida,no.102 del 27 de agosto, Houston-Munich, tuvimos demora de mas de 6 horas y pérdida de equipaje,por 3 días, causando gastos adicionales de tipo personal. Este otro daño se suma al ya relacionado que también debe compensarse esperando respuesta a esta queja a la brevedad. Atentamente.

20

Lost and Delayed luggage . Flight Confirmation # FKCNW1 Luggage did not arrive in San Francisco at 1:01AM on Aug.1st. We were told it would arrive on the next flight around 9AM. We did not receive any updates until 1:27 PM that luggage was enroute. Called driver who was extremely rude. Would not tell us when he would deliver our luggage. He happened to live in the area we were staying in so he dropped off our luggage last at 10:24PM. There were no updates at all throughout the day. The number I called was automated and stated the "bags had arrived". This message was repeated all day long. No other information was given. We were initially informed that luggage is delivered between 4-6 hours after it lands at the airport. 10:24PM does not fall into that time frame. We spent all day hanging around the house for our luggage since it is a poor neighborhood with lots of crime. Suitcases should not be left unattended all day. It was a waste of a vacation day. Repeated calls to United yield an employee stating that we would get compensated for our troubles. Please respond to this complaint. Thank you

20

HI
I had a very very bad experience with your airline/staff
I departed from lax 7/31/18 to cancun and back 8/7/18, which turned out to be a worst airline experience for me and my family. first of all you always double book which is VERY noticable and an extra 1/2 hour is added to the flight so you can find your customers seats.
My story is much worst.

on our flight back they kept changing Gates and after 40 minutes of running around finally got to c24 to depart from cancun. As we were about to get on the airline, your staff LISSET BIKOUSEH?? (not clear about the last name, she kept hidding her name, I have her photo) told me I am missing an immigration paper and I couldn't board. I told her I had my purse stolen at the hotel and the paper was probebly in there. I asked her many times what to do and she didn't answer. another person told me I can go to immigration and fix everything with just paying them cash. Your staff did not make this clear for me since she had other PLANS for me.
I had 40 minutes to run with my broken leg down to immigration and back to the flight, which is what I did. I ran like hell to take care of the paperwork paid cash and ran back... when I get to security a guy with walkie talkie from united approched me and held me back at security,,,, saying your husband is coming to meet you here which was puzzling to me.. On the walkie talkie he was talking to that LISSET girl and with my broken spanish I understood that this devil of an employee was purposely holding me back. so he would not let me go thru security saying wait wait, Lisset has told your husband to come here, and here is me going crazy thinking why,,, so about 15 minutes later, I lost it I told him I have my passport and boarding pass in hand and I am going in,,, he was restraining me at this point and I called security,,, meanwhile he is yelling on the walkie to Lisset: SHE IS COMING, SHE IS COMING
AGAIN I AM RUNNING With Pain in MY HEALING BROKEN LEG, throught the airport yelling for my husband and kids thinking they are coming my way as she said thru the walkie talkie and as I got to my Gate,TO MY SURPRISE, I SEE MY HUSBAND STANDING THERE WAVING AT ME TO RUN TO HIM AS THEY WERE ABOUT TO CLOSE THE GATE... AND YES ,,,, MY HUSBAND WAS NEVER COMING TO ME, LISSET LIED JUST SO SHE CAN PUT 4 OTHER PEOPLE THAT WERE OVER BOOKED IN OUR SPOT....I ask you to put yourself in my place, with two kids both sick with a fever, Me with a broken leg, all neccery documments in hand, standing there.. I went up to Lisset knowing what she did and confronted her,,,And she proudly admits it with a smile,,,
ARE YOU GUYS KIDDING ME WITH THIS, THESE PEOPLE ARE YOUR EMPLOYEES?????!!!
I asked for a superviser, losing my mind at this point, MR. DAVID RISHMAWY(gave me his card) CAME TO HELP..
HE ASSURED ME BOTH OF THESE EMPLOYEES WERE TO BE FIRED,,, told me to write you this email and for you to conntact him so you guys can reinverser me for all of this madness.

I WAS PROMISED A FULL REFUND AND much much MORE BY HIM AND I Beleive I AM VERY ENTITLED TO THEM

Please note I have all Pictures, videos and doccument you may need. to support my story,,, also have pictures and business card of whomever I talk to...
here is the superviser info in cancun united :
david rishmawy
tel 52998 2340708
cel: 521 998 1478592
david.rishmawy@united.com

40

I fly United often, and recently booked a roundtrip ticket [CONFIRMATION #: LDZT5F $385.60] from SMF to ABQ for a meeting on 30 August. The flight from SMF to DEN was late, so I would miss my connection flight from DEN on to ABQ. No additional flights were available at all, so I had to book with another airlines [ which cost me $448.80]. I was refunded the original $385.60 for roundtrip flights by United. However, the agent at SMF ALSO cancelled my 2 August return trip tickets from ABQ back to SMF. So I had to buy two more United tickets to get home [$50 + $448.80]. United's errors cost me a total $947.60, an additional $562.00 from my original $385.60. I feel entitled to a refund of $562.00 from United since it was United's mistakes/errors, not my own. Even a voucher for that amount is only fair. Thank you. Dr. Rouppet

20

my wife and I travelled from Dublin airport Ireland on August 1st to Chicago ohare international airport flight UA 153, was so crammed In our seats could hardly move our arms when it came time to eat
. After 2 hours or so in flight only 1 toilet was operating no explanation.my husband needs to frequent the bathroom. We were like cattle in a pin im sorry to say it put a terrible taste in our mouths I dont think we will be flying United again I cant imagine how an airline can get away with such disregard to human beings its a disgrace that people have to put up with this Ive flown many airlines in my time but nothing as degrading as this
Terence Shiel

20

FREE flights for illegals?????? ARE YOU F' ing kidding me???? HOW ABOUT FREE FLIGHTS FOR OUR VETERANS!!!!!!

20

On July 29, 2018, I was flying from Washington D.C. to Denver with 11 other individuals. Of those individuals I was responsible for 6, 2 adults and 4 children. We also had a handicapped individual in our party.
First, flight UA2104 was delayed due to mechanical issues from being 3000lbs overweight, resulting in a 3 hour layover missing our connecting flight UA 781.
Then our flight UA1001 got delayed due to mechanical issues resulting in us missing our connecting flight UA 2368, resulting in us getting a flight unacceptable for our party. We ended up driving the last 10 hours.

20

WE WERE LEAVING FROM PHILADELPHIA AIRPORT AT 630PM JULY24 GOING TO LAX WITH A STOP OVER IN SFO. WE WERE SPOSED TO LAND IN SFO AT 930 AND LEAVE TO LAX AT 1015 AND HAVE A FREIND PICK US UP FROM THE AIRPORT AT 1200.BUT TO OUR DISSAPOINTMENT THINGS WEREN'T AS PLANED. OUR FLIGHT FROM PHILY WAS DELAYED 2 HOURS WITCH MENT THAT WE WERE MISSING OUR FLIGHT IN SFO!! SO UNITED MADE OUR FLIGHT FROM SFO AT 600AM!! SINCE THERE ARE NO FLIGHTS THAT LEAVE SFO FROM 1200AM-6AM WHEN WE LANDED IN SFO AT 12AM THE COSTEMER SERVICE COULDN'T GET US ANAY HOTEL FOR THE NIGHT SO WE HAD TO SLEEP IN THE AIRPORT OVER NIGHT!! AND THIS WAS EXTREMLY STRESSFULL FOR ME AND WAS VERY AGGREVATING.I AM VERY DISSAPOINTED WITH UNITED'S SEVICE AND WILLING TO HELP.I AM EXPECTING TO GET A REFUND FROM THAT LONG AND DISSTRESED TRIP.

20

Just had the worst service I have ever been given from Customer care @ UNITED AIRLINES. They have proved to me that they DO NOT care about it's customers so I have been looking at all the pending flights and cancelling as much as I can without having to give them any more money then I went into my American Airlines account (the #1 Airline in the World) and found that the prices are cheaper than UNITED. Win Win switch to American Airlines to get treat better AND save money..... bye bye UNITED

Please if anyone is booking flights with UNITED please also check the same flights on American Airlines..... :-)

20

I was scheduled to leave Fresno, CA on Flt 5942 at 3:55PM, July 17, 2018. The plane was late arriving in Fresno, which made me late to Denver to catch Flt 5361 to Oklahoma City, OK, departing Den at 7:55PM. I missed my connection and was re-booked on a flight to Houston, departing Denver at 10:25PM. I arrived in Houston sometime after 2:00AM, and had to sleep in the Airport until the next morning which was very difficult because I'm a disabled veteran. I was booked on flight 5444 to Oklahoma city, at 7:40AM July18, 2018. I hadn't eaten anything all day and was not offered some kind of food or voucher for food. I had expected to be home in Oklahoma City in a timely fashion so food would not have been a problem. I noticed other people in Denver at United customer service receiving drinking containers and other accommodations which was not offered to me. I just wanted to let United know this was the worst experience I've had from an Airline carrier in my life. I can honestly say, I don't think I'll use United in the future, no repeat business for United Airlines.
James Carpenter
(405) 401-4680

20

My confirmation number was A1DRYQ. My flight on July 10th from LAX to EWR was diverted due to an engine failing. We made an emergency landing in LAS where I was told that I would be going to ORD and then to my final destination which was DUB. I was concerned about my bag that I had checked and after speaking with 2 customer service reps at United in LAS I found one who contacted the baggage supervisor in LAS who said he found my bag and would be putting it on the LAS flight to ORD/DUB instead of sending it on to EWR/DUB. I was assured by the CS rep that this would be handled to my satisfaction.
In the meantime I had purchased a seat in Economy Plus awaiting an upgrade to Business class and this wasn't accomplished however I now had a seat in Econ Plus which was not my original seat and it abutted to an emergency exit so it wouldn't recline. This is not acceptable for any flight but for a 7 hour flight it is atrocious!
When I arrived in DUB my bag was not with me. I proceeded to Swissport where I filed a lost bag. The file number is UA16373. I was told that my bag had gone on to EWR and that it would be at my hotel the next day. This was not the case as my bag went to EWR and stayed for 24 hours and I didn't receive it until the evening of the 13th at my hotel which wasn't in Dublin as I was on a tour.
The bag handle was up halfway and when I went to push it down I noted that it seem to have been sticking. Taking a closer look I saw that the handle was bent so now I had to yank it up and down to get it to work. This was/is a brand new Samsonite that I purchased a few weeks before specifically for this trip as I needed to have 4 wheels. I was upset about the damage but glad to finally have my bag and instead of getting more irritated and taking the time out of my vacation to file a claim I chose to deal with this issue upon return to the states which was yesterday the 22nd.
Yesterday on my way to Dulles I was finally upgraded to business class (just to note that my friend is 1K with United and was offering to pay my upgrades with his mileage due to the fact that I was vacationing for my birthday and to prove that United was the airline I needed to go back to from American as my previous vacation on United I went to Venice and my bag went to Frankfurt and it took 3 days to catch up to me.)
Once arriving in DC I find that my flight to LAX was 3 hours late due to either mechanical or weather or both. I know you cannot be responsible for either but my patience was on thin ice due to our history together. I decided to try to get into the United Club even though I was still on the wait list for business class but they said that they couldn't accept this scenario but would let me in for a one-time charge of $59 which I eventually paid for after speaking with a 1K rep who very kindly shared with me that she had not control over this decision...that this was an 'airport' ruling and not "airline."
I spoke with a rep at your claims dept this morning (File # DUB10101A) and she offered me $100 for my bag and $100 for the late delivery of my bag. The bag was brand new and I bought it during a promotion...originally it is listed at $420 but due to signing up for the store card, credit card and promo I paid $185. If I go to buy it today it will be at the original price and there are usually promos around but I will not be getting it for $185.
Due to the great inconvenience I have been caused and the fact that I am looking for a decent compensation for not only the inconvenience but the time it took to contact my travel insurance company to follow thru with my finally receiving my bag; phone calls to United Swiss port daily and just the angst of everything in a nutshell I feel that I need to be compensated in a more respectful way.
I haven't been able to take a vacation for 8 years and this was not suppose to be such a cluster of dominoes falling away. I used to be a flight attendant with TWA for 17 years and even that fact no longer holds any water in getting upgraded or some extra consideration. The family unit continues to deteriorate!
Lastly, about your economy Plus...yikes! Yes, we get a bit more leg room but why does that mean that the seats only recline maybe 3 inches? Good grief! 7 plus hours in that seat was a nightmare. I'm smart enough to know that if you just give it another 3 inches to recline you would have happier clients and it wouldn't be an imposition to the row behind. 5 inches for foot room, no blanket/pillow/food on domestic is not the way one wants to travel. With the BILLIONS of dollars that airlines are making now you really need to go back to customer service and how best to take care of your fellow passengers with some extra comfort, some free foods and simple respect for all of us in the air!
I would appreciate your attention and deep consideration to this matter as soon as you possibly can.
Whatever other information you need I will be happy to supply.
Respectfully,
Ms. Jude Luttrell

20

I was scheduled to leave Fresno, CA, on Flt 5942 at 3:55PM, July 17, 2018. the plane was late arriving in Fresno, which made me late to Denver to catch Flt 5361 to Oklahoma City, OK, departing Den at 7:55PM. I was re-booked on a flight to Houston departing Denver at 10:25 PM. I arrived in Houston sometime after 2:00 AM, and had to sleep in the Airport until the next morning which was very difficult because I'm a disabled veteran. I was booked on flight 5444 to Oklahoma City at 7:40 Am July 18, 2018. I hadn't eaten anything all day and was not offered some kind of voucher for food. I had expected to be at home in Oklahoma City in a timely fashion. Food wouldn't have been a problem if I could have gotten home when I was suppose to. Other people who were displaced on flights received drinking containers and other accommodations. I did not. I just wanted to let United know this was the worst experience I have had from an Airline carrier in my life. I can honestly say, I don't think I'll use United in the future. Again, just wanted to let you know.
James Carpenter (405) 401-4680

20

I FLEW FROM ZURICH SWITZERLAND TO ORLANDO FLORIDA. THE PLANE FROM ZURICH TO NEWARK WAS TWO HOURS LATE
LEAVING ZURICH. ON THE WAY WE HAD TO STOP AT A MILITARY BASE TO GET FUEL. WHEN FINALLY GETTING TO NEWARK,
I WAS TOLD THEY HAD NO FLIGHTS FOR TWO DAYS TO ORLANDO, FLORIDA. I ENDED UP TAKING A FLIGHT THAT GOT ME
INTO TAMPA, FLORIDA AT 3.00 A.M. I HAD TO HAVE MY HUSBAND COME AND PICK ME UP IN TAMPA. THAT WAS 83 MILES EACH
WAY PLUS GAS AND THE INCONVENIENCE OF GOING FROM TAMPA, FLORIDA TO ORLANDO, FLORIDA.
DUE TO THESE ISSUES I FELL THAT UNITED AIRLINES NEEDS TO DO SOMETHING DO TO ALL THESE ISSUES I HAD WITH MY
FLIGHT FROM ZURICH, SWITZERLAND TO ORLANDO, FLORIDA.
IF I AM NOT AROUND YOU HAVE MY PERMISSION TO DISCUSS THIS MATTER WITH MY HUSBAND LARRY COHEN.
LOOK FORWARD TO HEARING BACK FROM YOU SOON.

SABINA SMITH
erani2000@yahoo.com
407-401-0421

20

1/ TINH TRINH & NHUNG TRINH , We believed our confirmation # CSLTK6 / Tickets # 0162396130656 & 0162396130657 were the regular carry on luggage, when we check in at the ticket machine, the ticket did not come out unless we pay $100.00 for two small luggage size 22-14-9 (round trip baggage fees receipt # 0162603381747 and 0162603876731) after pay the ticket come out.On the tickets show BE-NO CARRY ON also no Gate and Seat number we had the hard time to find out the gate and at the gate we had to wait in the line to see the agent to get the Boarding Pass. WE were very surprise because we did not know why ? (If we know this problem we put all the belonging in to one big bag and pay only $25.00 plus free carry on luggage.So please refund to us $100.00 for baggage fees).Thank you.
2/ Flight # UA 1148 from EWR To LAX on 07-03-2018, The air plane had NO Wi-Fi ( announcement from the Captain) Please compensate for this inconvenience matter. Thank you

20

On our second leg of a trip from Oslo, Norway, we flew a United Express flight from Newark to Jacksonville on July 12th. The plane used was as bad a condition as I have ever seen. Ceiling units were loose and about to fall. The leather seats were coming loose from the frame. The bathroom had electrical tape holding ceiling panels from falling on your head. And worst of all, the brakes made a such a loud noise that I wondered if they would be functional for another trip.

Oscar should take a look first hand at the equipment and service he is providing his customers. So far he does not have good track recond on what he is offering his customers. I know Oscar is not a real operating man, but he should get out and see what is going on. When given an option, I will not choose United.

Ken Hinson

20

1/ TINH TRINH & NHUNG TRINH , We believed our confirmation # CSLTK6 / Tickets # 0162396130656 & 0162396130657 were the regular carry on luggage, when we check in at the ticket machine, the ticket did not come out unless we pay $100.00 for two small luggage size 22-14-9 (round trip baggage fees receipt # 0162603381747 and 0162603876731) after pay the ticket come out.On the tickets show BE-NO CARRY ON also no Gate and Seat number we had the hard time to find out the gate and at the gate we had to wait in the line to see the agent to get the Boarding Pass. WE were very surprise because we did not know why ? (If we know this problem we put all the belonging in to one big bag and pay only $25.00 plus free carry on luggage.So please refund to us $100.00 for baggage fees).Thank you.
2/ Flight # UA 1148 from EWR To LAX on 07-03-2018, The air plane had NO Wi-Fi ( announcement from the Captain) Please compensate for this inconvenience matter. Thank you

20

My daughter was on the flight from Birmingham, Al to Las Vegas, NV with my parents. The flight was delayed from 30 min to an overnight stay in Texas that Unites Airlines didn’t really want pay. My mom had to still pay for the night of arrival in Las Vegas and they didn’t arrive until the following day which was May 28th. My daughter flight confirmation number is MNZKZN

20

To whom it may concern:
I feel that the proper people should be informed of the low quality the united airways representative are providing. My name is Kassey Weaver. I am a single mother who saved money for a year to go on vacation to Hawaii with my 19 month old daughter, and I am extremely unsatisfied with my experience. I was scheduled to fly from South Bend, Indiana airport to Chicago O' Hare at 7:35am on June 30,2018. I arrived in south bend two hours before my flight was scheduled to take off because it was my first time flying with my daughter. We were Informed that they flight was going to be delayed by two hours. being that the flight was 55 mins long on top of a two hour delay, I was already going to my connecting flight from O'hare to Honolulu, Hawaii. I was then informed the flight to Chicago O'hare from South Bend was cancelled. I was offered a $10.00 food voucher, given a voucher for the greyhound bus ride to O'hare, and different flights from Chicago to Honolulu. The flight from o'hare to Honolulu did take off in time but with all this mix up from South Bend I now have another connecting flight which was not the case in my first and original flights. I had to take the grey hound from south bend to Chicago. From Chicago I had to take a flight from O'hare to LAX. From LAX to Honolulu. On top of all that I had carry my daughter though a total of two layovers. Instead of one like I paid EXTRA TO HAVE. I continued to be disappointed with UA. because of an incredibly rude stewardess from Chicago to LAX. She was a young woman of oriental descent and she used foul language and spoke about her sex life the entire flight. She also had a bad attitude because she thought that she was off work that day but in fact she was not. So she pretty much took it out on everyone on the plane.
I did not arrive to Honolulu until 945pm instead of the original time of 218pm. Not only was this a huge innocence, I also lost an entire day of my vacation because of your airline. I also flew UA on my return flight again, I was to fly from Honolulu to Chicago and from Chicago to South Bend. On July 5th 2018 I received an email stating that both of my return flights on July 7th 2018 were cancelled. Upon calling UA representative I was informed that the computer system had a glitch and both flights were currently on schedule. Several hours later, I was informed that my connecting flight from Chicago to South Bend was already delayed 2 hours. I called dot speak to another UA Representative as I was concerned the connecting flight would again be cancelled, I was told there was no piggy- back flight, because UA's sister company doesn't fly to South Bend. I was offered a later flight from Chicago to south bend several hours after arriving in O' Hare. for a 55 min flight, later my original flight was ONCE AGAIN CANCELLED, We were given vouchers for the food once again but not for the grey hound bus. When I tried to purchase a ticket there was no one working so I wasn't able to take the bus. So I had to get off the bus and purchase a rental car to be back to South Bend. I got the cheapest and smallest economy car they had, I had to pay $290.48 for a one way trip. AND UA HAS NOT OFFERED TO MAKE ANY OF THIS RIGHT. Not only did I lose money, vacation time, and sleep but this also affected my 19 month old daughter. I have flown countless time and I've never been more disappointed with an airline. Customer service personnel were rude, not helpful, and short tempered. and these flights were headache after headache. Upon speaking with multiple UA employee I was informed that the UA flight between Chicago O'hare and south bend airport is cancelled more often than its flown. If this has been an ongoing problem, there is not excuse that it has not been fixed. I will be telling all the flyers I know about this experience, and suggest staying away from united Airway flights. I would like a phone call back not an email in regards to how I will get some of my money back and also UA splitting the bill for the rental car.
574-356-6622 PERSONAL CELL NUMBER
KASSEY WEAVER

20

The person at toll free number at Gurgaon should be indian who can understand English speaked by indian because my husband contact who was foreign lady who was unable to understand English and could not able to solve problems

40

On June 13, 2018 at apx. 12:40 P.M.after just deplaning from flt.# UA-4927 at Providence, R.I. I fell while attempting to sit on a wheelchair just outside of the aircraft door. I hit my head above my right eye causing a bruise and on my right side causing a break in rib #7. My doctor told me it will be about eight (8) weeks for it to heal. It is painful.
For more and complete details contact me at the above e-mail address or (916) 933-2751.

Al Freitag

40

We wen on vacation on May 21 2018 and on our first flight in Cincinnati was cancelled so they helped get us new flights. We were told everything was good we were to fly to Chicago leave at 10 am and then our connecting flight was at 5 pm ok good. We get to Chicago and go to check on our next flight and to our surprise it is at 5 pm the next day. We wait in a line for 3 hours to get things straightened out and they got us a room and a meal for the night and left the next morning needless to say it put everything a day behind and we lost money on our hotel where we were staying and had to rebook. On our way home 06/18/2018 same sort of thing everything was good till again in Chicago. We get to Chicago and were running close on our next flight and we have to recheck our baggage and stand in another line for 2 hours just to find out that our flight again to Cincinnati was cancelled and we would have to wait till the next day again for another flight this was at 7 pm I had to be at work at 6 am so I could not wait till tomorrow to fly home. We would up having to rent a van costing us over 300 dollars of our own money and over 40 dollars in gas just to get home. It was something we completely hated no sure we will ever fly United again after this fiasco all 6 of us just want United Airlines to make this right!

20

I arrived from after a five hour wait at Dallas airport to Chicago Illinois, Monday June 18, 2018 upon arriving I was told my luggage didn't arrive . I filled out a form. on Tuesday I was told that the luggage was ready for pickup. I called and informed them that I was a senior and lived in Indiana. They said we will have it delivered. Wednesday I received a notice that my luggage was on its way. Thursday I received a message that it had been delivered. I called and stated it has not been delivered I'm at home and no one has come. Friday I called and was informed that the luggage was scheduled for delivery on Saturday morning. I expressed my anger and they connected me to a supervisor. Upopn speaking with the supervisor she said the delivery company was going to call me. unbelievable they stated we left your luggage on the side of the house . It rain all day on yesterday, stormed. I looked out and sure enough they had left my luggage outside on the side of the house where a BIG SIGN SAYS do not go up these stairs., I have no way to get it down and it is soaking wet. I was told by the delivery company this is a policy of United - to leave the luggage if no one is home or answers!

SHAME ON UNITED AIRLINES

SHAME ON UNITED

20

We had a Flight on Sunday May 27, 2018 Flight# UA6185K to Las Vagas. SJ Williams, Shelia Williams, and Makenzii Williams. We had set on the aircraft for for 5 hours before they told us to get off the plane due to mechanic problems. When we got off the airplane we had to get in line to re-route us to our destination. But we didn't a flight out until 10:00 PM central time. When we arrived in Houston, TX they said they was going to put us up in one of the airport hotel. They took us out to a Holiday Inn that we wasn't aware of. I lost money at the Venetian Hotel in Las Vegas we had to pay for a day that we wasn't there and had reservation to go to the Grand Canyon which was pre-paid in advance and lost money their too. United Airline is responsible to give us our money for our lost but we haven't received anything. Also, the customer services at the Birmingham Alabama airport was very, very poor they was horrible. They was arguing with the passengers. Also, one lady I have their name is you need them I will gladly give their name to you. After we stood in line over an hour and half she brought a group of people and put them in front of us and that pushed us back further in line. We are very angry and upset with the customer service in Birmingham. After we sit on the aircraft 5 hours the attendant gave us hot water to drink with no ice and it was horrible. Also, coming back home another aircraft was delayed in Houston, TX. We didn't get home until later that evening on June 1, 2018. You can contact me at 256-295-6240 or 256-478-6868 so we can discuss this matter. We didn't get to Las Vegas until that Monday instead of Sunday. If not I will be going to the Better Business Bureau regarding this situation. Thank you, Shelia Williams

20

On a 6 day trip to Japan with a stop over in Guam on October 7, 2017. Did not receive our bags when we landed so we filed a claim (File Ref # GUM 16950M) at the United missing bag department in Guam on October 8. Filed a Customer Property Claim Form (Interim) on October 26, 2017 because we did not receive our bags for 4 days. About 12/20/2017, I called the Baggage Resolution Center and they said I had filed a loss claim so I had to resubmit an Interim claim. I do have the original copy which shows that I had submitted an Interim claim. Resubmitted an Interim claim on January 10, 2018. Was told by the claim department that the processing would be done by March 19th but have not gotten any response. All the copies of tickets and baggage claim receipts were submitted with Interim Claim. According to your "Notice of Baggage Liability Limits" , we are entitled to compensation Please let me know what your office has decided. This complaint is for both my wife, Joyce Hashimoto (United Frequent Flyer #CB779266), and myself (United Frequent Flyer #SV020876). Thank you very much.

20

my name is George Elias I was traveling from Cleveland Ohio to Beirut Lebanon on the 18th of Feb 2018, My confirmation # was ET840N all my fights starting from Cleveland (an hour delay) to Houston were my flight was also delayed Germany were delayed, therefore I missed my MEA flight in Germany to go to Lebanon. This was a horrible experience. I'm sorry to say it was my worse travel experience with United airline .I addition, the driver who was suppose to take me from Beirut to north Lebanon, left me at midnight and I ended sleeping on the benches in the airport.
I would like to be compensated for the agony that I experienced in this ordeal trip. Please advise.

20

I am stunned by the stupidity of your flight attendant who required a dog to be put in the overhead baggage space. An unquestionably disgraceful action to take.

You have taken responsibility; however, the flight attendant has not and hides behind a false statement. Please do more than reprimand this employee and terminate her employment with your company. Likewise, other attendants on the flight should be asked why they did not intervene.

This situation makes it impossible to ever fly with your airline again.

20

i tried to make a reservation from pbi to ewr on tuesday, march 6th. i tried to make the reservation less than 3 weeks out. i have a lot of miles. i used to have a united plus credit card, but i found it so difficult to use the mileage i closed it out. in trying to make this reservation i was offered 60,000 miles and over $200.00 a ticket. the retail price of the ticket when i called was 16.00 more a ticket. when i said to the reservationist on the phone that it doesn't make any sense i wasn't saving anything and she agreed. i tried again today to make a reservation using miles to go from pbi to ewr on tuesday or wednesday march 27th or 28th returning on monday april 2. i was told i had to use 50,000 miles each for the return flight because there was no economy tickets for mileage on the way back plus the 32500 miles each on the way there plus over 200.00 each for the flight from pbi to ewr plus the cost of the return flight back. like the flight on march 6th it was easier to just fly jet blue and it was cheaper. i guess you know that the cover of university of chicago business school magazine sometime this past year said "united is trying to be less awful". you are not succeeding.

20

We flew AL 1655 back from Cancun 2-10-18. They were late getting there due to a late inbound flight (as emailed from UAL). We got into Chicago late, with the majority of the plane having connections. When we got there we were running through customs when a guy from ??? gave us express tags. Fine, but no one new what do with them. Got down to claim and recheck bags, gal said too bad, you missed your flight, even though there was 20 -25 minutes left. Then the Sh&t show began. The ticket agents claimed weather was the issue and basically F-You..this went all around until they finally gave out some vouchers, after security called, plus mgt. This continued the next day..Rescheduled 3rd flight, no help at counters, ect..Still out another $150 bucks plus my extra day to relax. Hard to find a reason to take UA again. Backs up all the social media goings on the last year.

20

When booking my flight from Houston to Chicago on February 25, 2018 I was double charged $188.30. I called Reservations on 2/3 as soon as I saw it was deducted from my bank account twice. My Confirmation number is IMNTVR. I've called every day since 2/3 and spoke to numerous Supervisors, Sasha, Andy, Frank, etc. who insist that I will get my refund within "24 hours". However, even after my Banker called stating that she needs a simple note on United letterhead, the Supervisor, Frank, insisted that they have no way to send a fax or email to release my funds. It is now 4 days later and I still have not received my refund for the duplicate charge. My banker says you have it on hold until Feb. 9, 2018. No one at United knows HOW to release this hold. I find it ridiculous that even your Supervisors claim they cannot reach your Accounting Dept. and I've been told they do not have phones!!
I've also had to sign up for a new mileage plus account as my old one has "disappeared" and I've lost my miles. I will definitely think twice about flying United in the future. Please issue my refund ASAP! Thank you.

20

My sister and I had received a credit in the amount of $125.00 each last April. I called and spoke with your service department to retrieve the certificate numbers to book another flight. They told me that they have no record of this. What is going on? You did send me an email with the certificate numbers last April but (totally my fault) I may have deleted them by accident. I am disappointed that you would keep a record of this for your files. How do I obtain my credit?
Our names are Peggy Strutz and Karen Strutz
flew last April from Phoenix, AZ to Washington DC
My phone number is 480-244-5473
My email address is pegstrutz@yahoo.com
Hopefully you can rectify this situation.
thank you for your prompt attention to this matter.
Peggy Strutz

20

Let me preface, I have enjoyed flying united historically and will continue using your airline in the future. This experience was an oulier for us, but I believe should be shared. My wife, daughter and I were flying from DIA to OHare this past week and had a connecting flight to Asheville at O'Hare. The flight from DIA was delayed and we were tight against the connecting flight. We asked the flight attendant if she would be able to help us if the time was very tight when we landed by calling the other gate when we landed to let them know we were on our way. The flight attendant told us that she was not allowed to do so, which we found strange because airlines in the past have done so before. When we landed we found out the gate changed to a terminal on the other side of O'Hare, we were going to have to run to see if we could make it. I again request assistance and was told flatly, "no". I was surprised and frustrated. My wife and daughter and I ran to the terminal, I have a heart condition and a bum knee...it was not a pretty sight! We made it to the gate after they had closed. After some significant begging and some kindness by the united gate attendant, they let us on. It was a poor experience and did not reflect well on United. Thank you for your time and consideration.
Sincerely, Howard hogan

20

made reservations #p8r23k many months ago. I was assighned seat 17 d/e from Chicago to san juan. After my wife and I were in our seats two other people came by with the same seats on their boarding pass and the seats on our boarding pass. Solution was to have us gather all our belongings up and move to the back of the plane. I had these seats for months and was already sitting in them so why did I have to move. This was very inconvenient and to the BACK of the plane in undesirable seats. Please explain this action and why I should fly with United again.
Gary Kaufman

20

We are two handicapped seniors who had booked a round trip flight from Newark, NJ on 12/4/17 to Las Vegas, Nevada. We had requested, and were seated in the bulkhead because we both have leg problems. We had also requested wheelchairs at curbside which were not provided and had to walk into the airport lobby to wait for them.The flights were a disaster. The seats were made smaller and the lavatories were not accessible to handicapped passengers. We had to walk from the front of the plane all the way to the back of the plane to use the lavatory and then had to stand fifteen minutes or more because of the crowd of passengers waiting to use two lavatories. The flight attendants finally allowed us to use the lavatories in first class which did not make the first class passengers very happy. We are frequent flier members and Mrs. Lopat is an explorer member.

In past flights there was another lavatory just behind first class across from the bulkhead. Why was it removed?

We have flown with United Airlines for many years, but these flights, which were five hours long, were terrible and caused us serious discomfort.
Please respond to Joyce Rubin at 55 S. Hyde Ave., Iselin, NJ 08830 and Myrna Lopat at 2651 Solera Moon Drive, Henderson, Nevada 89044..

60

My name is Barbara Mendehall Prince, My husband was a pilot for you and had a crash and was killed in the 80s I had two children at the time and was all alone to take care of my young children, until this young gentleman a friend of my husbands decided to marry me and take care of me and my kids. Well im 77 years old and am traveling except I have to pay alot of money to fly because you took away my flying privileges away because I remarried. I think that is very unfair and I will never have my husband back and he worked hard for you and he is in heaven and Ive been flying a different airlines but I don 't know how long I have left so I would like to fly United one more time for my husband. I'm going to maine for a wedding next year so if you can help with the price I would really appreciate it. THANKS AND HOPE YOU CAN HELP

20

On October 14th, 2017, my husband (Tom) and I flew United Airlines from Great Falls Montana, to West Palm Beach Florida. My husband had a board meeting he had to attend in West Beach Florida the following day. We left early in the morning on Saturday the 14th to make a connection in Denver, etc. The plane could not land in Denver because of fog and then because of fuel shortage landed in Wyoming to re fuel. We spent almost 2 and a half hours on the landing strip in the airplane in Wyoming and then flew back to Denver to land. Because of such a long delay we missed our connection and had to wait in a customer service line- (the only one open at the time) for three hours to speak to a representative. Finally after 6 hours we were told we had to spend the night in Denver and we could only fly to Fort Lauderdale in the morning and we would have to rent a car to get to West Palm Beach. Our luggage was lost and it took til 10:30 that night to finally track down our luggage in Denver. Tom missed his Board Meeting which was serious for him, and we had to pay $30.00 a day for the car rental because we couldn't return it in West Palm Beach. We fly all over the country and we know that their are situations that occur beyond anyone's control but we felt the United did not have appropriate customer service in making us wait for 6 hours before we could make different arrangements. No compensation was given for hotel or meals or rental cars. We also felt that the luggage was a huge error in that no one could find it til 10:30 that night. My husband's board meeting caused him extreme difficulty and we have to re schedule a meeting which is a huge expense. WE would like to be compensated for all of our additional expenses while flying with United Airlines. I would be more than glad to send you a copy of our itinerary from that day.

Thank you so much for your time in this matter,

Leslie Murphy

20

On 10/9/17, I had take a United flight from Akron Ohio(flight UA4716) to Houston TX with a layover in Chicago(flight UA1218). While in Chicago, they informed me that I had to leave my carry on luggage at the end of the walkway so that they can put underneath the plane(cargo) area. When I arrived at Bush airport in Houston, they had informed me that my baggage was still left in Chicago on the walkway and that they never put it on the plane. Unfortunately my car keys were in the bag(baggage #4016 997852). Therefore, I had to take an uber to and from the airport to my home, which cost $45 each way. In addition, I had to take an uber to work that morning costing me another $9. Lastly, I had to pay for an extra night of storage for my vehicle($8) since I couldn't drive it home. I am very upset and would like to be compensated for my inconvenience. It was not fair for me to pay all of these extra fees due to the fact that you left my bags in Chicago airport. Please contact me at 281-235-7213 or nickharvey28@gmail.com

Thank you,

Nicholas Harvey II

20

The complaints are many. Dating back to Dec. 2016 and Jan. 2017, but my latest is this. On my last flight with U.N. this is what happened. On
Oct. 23 2017 i had a flight from PWM to EWR and then from EWR to SNA. My almost new luggage was badly damaged for one thing. It is a hard
cover case the corner was crushed plus it has a cut on the side, and can't be repaired. Also I had given when i booked in september row 8 from
EWR to SNA why this was then changed to row 23A I don't know. I have a problem with my hip and walking that far back was a problem for me.
Also ;when going to the lounge at EWR with my voucher I was told by a very nasty counter employee no. even so, one other lady said yes come
on in. The shenanigans by UN is over the top. I feel discriminated I needed a wheelchair to get around at the airport to be treated that way. My
vouchers expiration date is 10/31/17 . My next flight on U.N. is in Dec. and I'm very concernd about it.

A reply how U.N. is going to handle my luggage case is appreciated

Sincerely elisabeth E. Hau
949-642-0665

20

THE FLIGHT WAS CANCELLED FROM MIAMI TO NEWARK NEW JERSEY, I ACCEPTED THAT THE PROBLEM I HAVE IS WITH THE AGENTS AT THE TICKET COUNTER TO CHANGE MY FLIGHT. I FELT LIKE THEY DISCRIMINATED AGAINST ME BECAUSE I WAS A BLACK WOMEN
AND THE REASON I SAY THIS IS BECAUSE WHEN I GOT TO THE COUNTER TO CHANGE MY FLIGHT FOR A LATER FLIGHT I WAS TOLD THE NEXT AVAILABLE FLIGHT WAS THE NEXT DAY AT 11:45 I ASK THE AGENT DID HE HAVE ANYTHING EARLIER AND I WAS TOLD NO.
SO I GOT OUT OF LINE AND THE CUSTOMER BEHIND ME TOLD ME SHE WAS GIVEN 9:45 PM THE SAME NIGHT. I WAS VERY UPSET WHEN I HEARD THAT SO I GOT IN ANOTHER LINE THEN THEY TOLE ME THE COULD GIVE ME A FLIGHT THE NEXT DAY AT 7:30AM THE NEXT MORNING, I SAID OKAY THE AGENT TOOK ALONG TIME PROCESSING WHILE SHE WAS SPEAKING SPANISH TO HER CO WORKER AN THEN SHE TELLS ME THATS ALREADY BOOKED AND THE NEXT FLIGHT OUT WOULD BE 3:00 PM THE NEXT DAY. I TOLD HER I COULD NOT WAIT THAT LONG BECAUSE I WAS A DIABETED AND NEEDED MORE MEDICINE THEN ALL OF A SUDDEN THE 7:30 AM FLIGHT WAS AVAILIBLE. I FELT LIKE THEY WERE HOLDING CERTAIN FLIGHT FOR CERTAIN PEOPLE. I WAS VERY DISAPOINTED WITH THIS SERVICE. I HAVE FLOWN WITH UNITED SERVERAL TIMES.

20

Confirmation CZP48Q Flight UA 106 Sept. 23
still waiting for partial refund for me and my wife on this flight no AUDIO or internet food was terrible !
long time frequent flyer Ulrich Schaupp AR 821024

40

while my flt mileage from newark nj to denver was 1604 miles each way ie 3208 times 2 tickets=6416 miles ,i only received 595 miles per ticket=1190 total miles. im told by united that i am only entitled to this amount based on the cost of the ticket not the miles actually flown.i have been saving my points for a trip to europe for my wife and i and i am very displeased with this policy. was i wrong to believe that your mileage plus program does not mean the miles traveled???? I drove from pa. to newark just to get a united flt. i believe i should be awarded the difference between the 6416 mileage indicated on my itinerary and the 1190 issued me. if this is your policy, their are many other airlines to choose from. i have only chosen united over other carriers and now that i am retired and have time to travel i would hate to change now.please advise as soon as possible as to the disposition of this matter

cc newark star ledger
r phil. inquirer.

20

The flight from Kauai this last Friday night , the flight attendants definitely had attitudes. I'm not sure if burned out is the word, or underlying completely sick of customers. I strongly suggest they fly on a SouthWest to experience real warm customer service. And frankly, I thought I was possibly treated with disdain because of my race. I am white.

20

After my inbound flight (UA1821) (with United) was reschedule to the next because of extra time necessary for check-in to confirm by agent that I am indeed allowed to travel with my french passport despite an original booking with my Canadian one, I was told very nicely by agent that everything was ok with my return ticket... yet when I went to the Air Canada check-in counter over 2hrs prior my return flight (AC176) I was told that their system was showing my return suspended by United and to call United as they owned the ticket...which I did and was told to go to United check-in....which I did to find it deserted...by the time someone showed-up I had missed my flight....to be told that United system had no trace of my booking or even of me flying with United the night before and that's why my return-flight was suspended...the reason being that the booking was made via Orbits and that United had no access to any of the data...therefore, I was to called Orbits. Yet, Orbits confirmed what Air Canada told me, that the ticket was own and canceled by United and after spending 2hrs with Orbits, I was told that without explanation or apology United had just booked me for the next day to arrive 7 hours later than original booking....no compensation, food or hotel was offered when asked.

20

440-420-9923 I booked a flight for Thursday Sept 7th 2017 for PM thinking I was booking for AM When I went to check in I REALIZED MY MISTAKE. MYGRAND DAUGHTER NEEDED TO BE THER Thursday MORNING . When I tried to change reservations to am the only options I was given was to cancel reservations and rebook which cost me another 338$ X 3 for changing only the going to NY reservation We were keeping return flight. The plane we were changed to was empty. I was told ticket prices were like a bucket system , if plane is empty cheap.
I do not think that flight was close to reasonable and will consider taking another airline before using United again . I do not think they were very sympathetic

20

on august 10th I had a international flight to India which had to be changed cause of a problem with the visa...we were told no additional fees cause of the problem I had incurred...then I was told there was an additional fee of $1056.00 cause of the ticket change... the agent I talked with said when I returned to the states to call ya cause the $700.00 of the $1056.00 would be refunded...however when I called them today they tell me no u can not get anything back...the agent lied to me...ya need to teach your agents to be honest.... using United Airlines I will never use...and I will make sure this is well known...this is not how u run a business.!!!

20

Experienced a five hour delay on my trip to Taiwan but on the way back, I experienced a seven hour delay. Staff response was terrible. Did not see a steward for five hours. Pilot discouraged passengers from departing the plane but when the heat became unbearable we left only to be turned right back to the plane which still did not take off for two hours. Pilot kept saying we were departing when clearly we were not. I asked for water too take medication and was ignored. As mentioned did not see a steward again for five hours. In first class there was air conditioning and water so clearly the staff had the capacity to treat passengers as human beings just not if you weren't in first class. The customer service has been abysmal regarding my complaints. I was on hold 45 minutes only to be cut off. Never fly United if you expect to be treated humanely or even if you want minimal respect, the staff is terrible, the planes need maintenance and customer service is nonexistent.

20

My husband is in the middle of trying to get home for his brother's funeral. His flight from Denver to Grand Junction, Colorado was delayed for two hours and then cancelled all because the flight attendant was late. He is now stuck in Denver, Colorado with no extra money thinking he was going to be home by now. He has not eating any meals all day and is very exhausted from his trip and the loss of his brother. Your company should compensate him with a paid hotel room along with a paid meal of his choice and paid breakfast, if he chooses. All because of your employee, I would rate his experience with No stars!!! His flight number was: United Airlines 4608.

20

Water leak in restroom flooded the floor of the airplane. No notice from crew other that to ask passengers to put items on their laps. No explanation, no assurance of problems resolved our issues based on leak. I am involved in training at local schools should an emergency occur this was a poor demonstration.

40

Currently the non departure of UA 745 La Guardia to Denver. onSep 24 206 due to "technical difficulties" is proving very irritating, very little information was given out and quite by accident found out a meal voucher was available. I am on holiday from New Zealand and have wasted hours sitting around the terminals freezing. Only flew United because it belongs to the Star Alliance. Would currently only rate my experience today as one out of five barely. I understand the safety needs but communication seems to be a major issue today for your company.

40

I had a very upsetting experience on a flight with united airlines on Tuesday Sept 13, 2016. My sister, niece and myself were checking our baggage and a gentleman (I did not get his name) but I would have if I had known how rude and inconsiderate he was going to treat us. It was at the FLL airport and he stood behind the United Airlines counter and made us empty all three of our carry-ons on the filthy floor b/c he said our carry-ons were too fat and they needed to be able to fit into the measuring container that gauges the size that is allowed.

I didn't see any problem with my carry on or my sisters.. my niece's may have been a little too fat so we agreed to his demands. We had to sit on the filthy floor and rearrange all 3 of our carry-ons while he just watched us struggle for at least 15 to 20 minutes. Finally after we had to put shoes and some other items in our purses did he agree that they were just OK. So we boarded and to my surprise I saw in the overhead compartments on the airplane at least 10 probably 15 carry-ons that were twice the size of what that gentlemen made us rearrange and separate ending in our purses that we had to carry for the next 6 hours to PA at 10:30 PM. I have traveled on an airplane at least 30 times if not more, and I think we would know by now how big our carry on should be. It was so out of line and I feel totally harassed by the treatment we received from United Airlines.

I have asked numerous people and they all agreed that they have never been asked to empty there carry-ons b/c they were too big. I understand if they were so big that they wouldn't fit in the overhead but that was not the case here. And like I said before I was astonished to see that there was at least 10 or more that were bigger and fatter than ours. I wish I took a pic of the ones in the overhead but I had been crying and I was very upset because I had just left my daughter in Florida and the only thing I wanted to do was get on the plane, close my eyes and cry myself to sleep. I feel we need an apology and some type of compensation for our distress and hardship! And furthermore, I may have to reconsider ever flying with united airline again.

40

Made sure before we left Seattle, WA that we had wheelchair assistance in Chicago, IL and we were not on list. Have 15 minutes to make flight. Ridiculous after following all rules and 4 extra people were put on shuttle.

40

I am a very dissatisfied customer who flew in UA Flight # 1033 from Panama City Panama PTY on Tuesday Sept 6 to Houston Texas. I purchased some liquor at Attenza Duty Free Store in Panama and the store tried to deliver the merchandise prior to the plane departure and the captain and flight attendant Supervisor rejected the item. I was seated in row 36C which made it hard to see up front when the items where delivered.

I was very upset since the Flight attendance Supervisor took my name and called the Captain who informed her that they will cancel the purchase. Upon my arrival to Houston I contacted Panama Duty Free Store and they informed me that they had the merchandise and they could not deliver it prior to the plane departure and they never heard from the captain of the plane. I fly to Panama frequently because I am a native of this country and I reside in the US but I am retiring and building a house in Panama . I am extremely sad to know that I use your services 3 to 4 times a year on an average and I was treated so unfairly by the captain and the Flight Attendant Supervisor.

When you have poor experiences like this you can rest assure that I was not happy because I never got my duty free items and I will share this story with family members and friends. I just hope that your crew members and Captain become more sensitive to customers needs and try to reach out and be more flexible since you gain more customers with positive experiences not negative ones. Thank you for your time I plan to send this letter to the CEO of United Airlines Mr Hart in Chicago to also make him aware of this incident.

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