Air India

Case ID 00732754.

Dt.

24 Oct 2023.

Tickets booked on 31 march 2023

I have received email from AI simply informing me that above flights are cancelled and I should contact call Centre.

I am now in USA at SFO.

I have called Call Centre in USA 1 888 634 1407 and India call Centre no.

1 860 233 1407 and (020)26231407 but no reply ,it’s just ringing.

I need to reach Ahmedabad on 19 Nov.

2023 as I have booked Word Cup Final match as also Hotel Bookings and other social commitments.

I have taken up this issue with AI customer care team but it’s just taking time without any alternate booking arrangements for me on or before 19 Nov.

2023 And return booking back to Pune.

I can be put on Ahmedabad flight via Mumbai

I have celiac disease.

So i opted for a special meal that it should be gluten free.

Still they gave me a meal that contained gluten.

I ask for like four times that is it gluten free.

They ensure me that it is gluten free.

So i ate that.

But that was not gluten free.

The bread contained gluten.

Again in next meal they gave me another bread.

The ingredients on that bread clearly mentioned that it contains wheat still they were saying, it is gluten free ma’am.

I started to have stomachache still they show sign of concern.

During whole flight i was suffering.

It was a terrible flight.

I've experienced very bad behaviour & experience of air India(Mumbai).

At first they didn't send my luggage with me on time and after delaying this they unpacked my luggage and without my permission they look some of the my costly things.

This makes me really upset and angry at the same time.

This is utmost Disgusting behaviour

I bought two business class tickets to travel from Newarl-EWR (USA) to Ahmedabad on 26 September to reach Ahmedabad on 27th September.

All of sudden received e-mail about revised schedule to start journey with different time and layover for more than a day at Delhi.

I asked question about accomodation but customer service was not able to provide me any assurance.

I had to rebboked it on 29 September (which shortened my trip for 3 days and reschedule my all trevelling arrengements).

Air India did not came to expectation for better communication and customer support.

Hoping that services may got better after transfer of ownership but I was deadly wrong.

Sincerely,

Rajesh Patel

My son got mental agony due to your up normal delay to took off the Aircraft at Delhi on 16.

09.

2023 AI 537

My Son JEYAKUMAR PREM ARAVINDAN travelled from CDG to DEL to MAA by AI 142 under the PNR 5LSPAU.

Travel starts from CDG on15.

09.

2023, the flight is supposed to take off by 20:40 whereas, it took off by half an hour delay and reaches Delhi on 16.

09.

2023 by 09.

52 am (actual arrival time 08.

15 am).

He has to catch AI 429 travel to Chennai, which is supposed to depart by 09.

50 am.

Whereas, Airlines itself changed the travel time to AI 540 Departure by 20:40.

Then they AGAIN CHANGED TO AI537 departs by 16:15 hrs.

Boarding started and made delay , delay, delay to get the passengers into the Aircraft, finally by 06.

00pm they boarded in the Aircraft.

But flight did…

Bloddy thiefs.

I was travelling from Abu dhabi to Jaipur via Mumbai.

First of all, the staff at Abu Dhabi airport was so rude & pathetic, they were talking to us in very rude manner as we were having excess baggage, so they were not at all coperating with us, although we paid for excess baggage too.

Then after reaching mumbai we collected our luggage & checked in again for Jaipur flight, after reaching Jaipur we didn’t get our full luggage back, after checking with staffs I got to know that my 2 trolley bags were left in Mumbai, & then staff told me that the bags will reach to Jaipur tomorrow in next flight.

Then on the next day 1 trolley bag came with a lot of precious items missing in it with lock broken then on the same day evening my 2nd bag came with same issue.

It was fully…

Dear Sir/Madam,

I Mahammad Reyaz with Family Members of 5 passengers travelled from Jeddah to Mumbai to Bangalore on 04.

01.

2020 from Jeddah flight number AI932 AND AI603 FROM MUMBAI ON 05.

01.

2020, Dropped my luggage of 14 No's in Mumbai Air India Counter to pick said luggage in Bangalore; however on same flight I didn't receive all luggage's what I dropped in Mumbai, Airport Official provided 6 no's of alternatives in Airport and advised to fill the form for remaining luggage with assurance of home delivery.

Further today at 11 A.

M received a call from Airport representative that, I need to collect luggage from respective concern destination which was very far away of 30 plus KM from my residential address to respective concern communication address ; however based on long…

Sorry for delay in writing, due to bad weather and family illness.

I Chandramohan Pawa & my wife Mrs Simmi Pawa travelled to Delhi from Heathrow Airport London on 20th Nov.

2019 by Air India Flight AI112 Ticket No.

0983658274371-372 at 21.

30pm.

We returned back to Heathrow London on 7th Dec.

2019 by Flight AI111 ..

We confirmed our paid Seat in advance on 27th July 2019 Trip Confirmation Y9LY8 on both the occasions.

Chandramohan Pawa 20th Nov.

2019 Seat 14C (AI112) 0988202763211 paid by Visa ending 8067 £9.

00 GBP " " 07th Dec.

2019 Seat 14C (AI111) 0988202763211 paid by Visa ending 8067 £10.

50 GBP Mrs Simmi Pawa 20th Nov.

2019 Seat 12C (AI112) 0988202763212 paid by Visa ending 8067 £9.

00 GBP " " 07Th Dec.

2019 Seat 12C (AI111) 0988202763212 paid by Visa ending 8067 £10.…

Travelling with husband from Frankfurt to Mumbai via Air India.

As we couldn’t select seats online we called the customer care centre and we were told that they would hold a middle and aisle seat for us.

Called and verified multiple times.

Yet in Frankfurt no seats had been retained for us.

My husband and I landed with 2 different middle seats on a 7 hour flight.

Horrible experience!

They do not seem to have any accountability and the customer care centre has hired a bunch of jackasses .

I will be travelling from New Delhi To Chicago on May 1st with my wife.

I got an email from Air India that this flight will be going via Vienna.

I don't understand this message.

This is a direct flight , where did Vienna come ?

This is very confusing for me?

Please explain me , what's going on?

Anil Gupta

Me and my wife fly to India from USA every year.

We have generally been faithful to Air India and end up paying about 500 dollars more than I would pay if I took, Lufthansa, Air Canada, Etihad , Turkish Airline etc only because Air India is the only airline non-stop from Chicago to Delhi and onwards to Mumbai.

I understand the dispute between India and Pakistan and hence they have to take a detour for refueling and crew change, the communications from Air India staff is zero inspite of giving them the e-mail address, phone #s ( USA # and India # ) NO COMMUNICATION.

I was leaving Chicago on the 9th of March, that flight was cancelled.

My travel agent advised me to go to the Airport early, 9.

30 AM when the counter opens to get endorsed to alternate airline to make my onward trip.

I…

I have complaint against crew members.

I was coming from India At airport for Baggage They ask for money.

Also I had little over weight so I was taking out some items, But they did not let me Take out items what I want to take out but what they wants they made me to take out.

After that one of crew member took item and other person was telling him keep some item for me. he took my husband one side and camera can not see he took Rs 500. when I was flying from del to ord chicago flight number AI 127 flight was full crew members put the sign on washroom is default, but washroom was working, Only staff member was using that washroom, when people ask they said that doesn't work.

There are so many old people waiting to go washroom for two hours. finally I ask couple of crew member if…

very very bed experience for phone call not proper answer how is people work there employee is make money but do not make work proper very bed experience air india other air lines give me a answer to me by my email

Anil & Sarla Desai 4114 Maurice Way Stafford, TX.

77477 281-499-7253 Reservation # YRDF7, complain #WB-IBDQ260119002 To Whom It May Concern: I am writing to you today to express my extreme dissatisfaction and frustration over an absolutely unexcusable travel experience on your airline.

I was scheduled to travel back to Houston, TX from India on January 22nd.

The flight from Vadodara to Delhi arrived 2 hours late resulting in a missed connection for the flight from Delhi to Paris via Air France.

Upon arrival, I spoke with the Air India agent at the Delhi airport and they issued a certificate of delay and advised me to contact the Air France agent.

Air France advised that this is an issue for Air India since it was their flight that was late and that it is Air India’s responsibility to…

I have traveled from Chicago to Delhi on Friday 01 Feb 2019 and from Delhi to Chicago on Thursday 07 Feb 2019.

For both the sectors, I have applied for OPTION-TOWN to upgrade to Business class.

However, due to non-availability, I could not be upgraded in either sector and both sector I traveled on economy class.

I was told that automatically the money will be refunded back to my credit card.

Nothing has happened yet.

I called Air India in 1800 number but no result.

I am frustrated for not getting the refund yet but the attitude of the staff.

I was to hold the line for 40 minutes and now I have been shunted to one person t another.

Let it process take time but I should be told about it.

Kindly look into the matter and inform me.

The details of payment made online with my credit…

Anil & Sarla Desai 4114 Maurice Way Stafford, TX.

77477 281-499-7253 Reservation # YRDF7, complain #WB-IBDQ260119002 To Whom It May Concern: I am writing to you today to express my extreme dissatisfaction and frustration over an absolutely unexcusable travel experience on your airline.

I was scheduled to travel back to Houston, TX from India on January 22nd.

The flight from Vadodara to Delhi arrived 2 hours late resulting in a missed connection for the flight from Delhi to Paris via Air France.

Upon arrival, I spoke with the Air India agent at the Delhi airport and they issued a certificate of delay and advised me to contact the Air France agent.

Air France advised that this is an issue for Air India since it was their flight that was late and that it is Air India’s responsibility to…

I often travel from India to USA in air India. when I was traveling back from India to USA on January 31, 2019 at 18.

40 hours.( Etk 0167164064013C4) I was not happy with air India services at airport.

I was traveling with my wife and grand daughter.

My grand daughter is 2 year old so I have to carry a dipper bag in which I carry food and all other kids products.

Even though I pay full amount ticket for my grand daughter, the air port stuff did not allowed me to carry an dipper bag for my grand daughter.

They were asking for more money to carry the dipper bag and when I refused to pay extra they were rude to me and my family.

They also took our two handbags out, which were already tagged and ready to go directly to Mumbai airport.

They were asking $100 for dipper bag saying that…

I often travel from India to USA in air India. when I was traveling back from India to USA on January 31, 2019 at 18.

40 hours.( Etk 0167164064013C4) I was not happy with air India services at airport.

I was traveling with my wife and grand daughter.

My grand daughter is 2 year old so I have to carry a dipper bag in which I carry food and all other kids products.

Even though I pay full amount ticket for my grand daughter, the air port stuff did not allowed me to carry an dipper bag for my grand daughter.

They were asking for more money to carry the dipper bag and when I refused to pay extra they were rude to me and my family.

They also took our two handbags out, which were already tagged and ready to go directly to Mumbai airport.

They were asking $100 for dipper bag saying that…

I have now emailed several times regsrding my mum's experience with Air India. (Kulwant Kaur)

I find this unexpectable for a company to take this long to get back to me regarding a poor servcie.

I wait ot for someone to get back to me Asap.

Thank you

Bal Rathore

Good afternoon,

i have emailed regarding a complaint i have had no response from yourselfs.

I am waiting for someone to contact me please.

Kind Regards

Bal Rathore

Good afternoon,

i emailed a comolaint regarding my mum Kulwant Kaur last week.

I am still waiting to hear back from your self.

Kind Regards

Blavinder Rathore

ON NOVEMBER 9TH 2018 MY AND BROTHER BOARDED A AIR INDIA FLIGHT FORM DELHI (FLIGHT NO A10111) MY ELDRELY MUM (75 YEARS OLS) SUFFERS WITH SLEEP APNEA AND USES A C PAT MCAHINE, SHE HAD THE LETTER FORM THE HOSPITAL CONSULANT FOR THIS MACHINE TO BE BOUGHT ON BOARD.

SO THE STAFF WERE AWARE SHE MUGHT NEED TO USE THIS MACHINE.

WHEN ON BOARD AND FLIGHT HAD DEPARTED MY MUN NEDEED TO USE THIS MACHINE HAS SHE STARTED TO EXPERIENCE SOME BREATHING DIFFICULTIES.

SHE WAS INFORMED BY STAFF THERE WAS NO SOCKET TO PLU THE M,ACHINE IN.

WHEN SHE BOARDED THE FLIGHT SHE WAS NIOT MADE AWARE OF THIS.

SHE USED A AIR INDIA FLIGHT COMING INTO INDIA ON THE 22ND OCTOBER BUT EXPEREIENCED NO PROBLMES USING HER C PAT MACHINE.

AT THIS POINT MY MUM GOT VERY ANXIOUS AND VERY UNSETLLED DURING THE WHOLE FLIGHT WITH ALOT…

Non-availability of front row seat (premium economy) for a senior citizen despite paying extra charges.

My mother, a senior citizen (73 years) was to travel from New Delhi to Chicago on Aug.

2, 2018 by AI 127.

Owing to her old age and frequent cramps that she experiences in her calf muscles, we tried to ensure that she gets sufficient leg-room to stretch her legs by reserving a first row aisle seat (17 H) for her, for which we were charged an extra amount.

This reservation of the special seat was done on July 13.

To our horror, she was not given the reserved seat during the flight and had to be seated in discomfort for 15 hours.

Despite her repeatedly requesting the staff and telling them that we had paid for the seat, she was not entertained.

As if it was not enough, the staff did…

10 November 2016 - I had nothing but problems on my flight home and so many lies told by Air India's staff.

My flight from Mumbai AI 809 to Delhi was delayed which mean't my connection flight AI 113 was not met.

At your transfer desk in Delhi I found your staff not to be knowledgeable and told me lies to get me out of there, they offered me 2 choices either fly the next day of fly to London on AI 111 and they would pay for my taxi to Birmingham.

I explained to your staff this would add approx.

3 hours to my home journey so I told your staff please arrange the car to send me to Derby as there is not a big difference approx.

30 miles, at first they would not agree, so I asked to speak to her manager, after some time he agreed to arrange a taxi to take me to Derby and they assured me…

I would like to put forth a very strong complaint regarding extremely rude behavior of a fellow passenger.

I was flying from Delhi to Jodhpur on 29th October 2016 from Air India 475 departing at 11:50.

I would like to complain against the passenger sitting on 18B in front of me.

I have a lot of metal implants in my left arm owing to a surgery some months back.

I have 2 phones because of shifting recently to a new phone which doesn't work properly.

I had taken my medicines and fell asleep in the flight forgetting to switch off my phone.

I accept my mistake there but it was rather circumstantial than habitual.

So 20 mins before landing I got a call on my number and to my surprise because I couldn't believe it, I picked up.

I was going home on Diwali from work after a long time.

The…