Toshiba Customer Service
Rated 1.91 of 5 Stars
Based on 77 Complaints

Contact Toshiba Corporate

Toll free phone number: 212-596-0600

Toshiba is a consumer, business and industrial electronics corporation that operates internationally and is headquartered in Toyko, Japan. Considered an electronics conglomerate, Toshiba employed over 200,000 people worldwide in 2014. Revenues in 2014 were reported as Yen 6.5 trillion and Toshiba is listed on the Tokyo Stock Exchange.

If you have problem with a Toshiba product you need look no further than the home website www.toshiba.com. The home page has a Support tab that lists consumer, business and industrial departments. You may find the support and repair page helpful.

The main Toshiba customer service telephone number is 1-800-231-1412 and is available 7am-6pm CST. The CEO of Toshiba is Masashi Muromachi and lives in Japan.  If you would like to reach an American Operating Officer you can choose either Mark E. Mathews or Scott Maccabe at the US corporate headquarters.

You may address correspondence to Toshiba headquarters at the following address: 13131 West Little York Road, Houston, Texas 77041. You can find numerous US support numbers as well as many international contact numbers here. You can also share your feedback on social media at Facebook and Twitter and YouTube.

With beginnings as far back as 1875, Toshiba was founded by Ichisuke Fujioka and Tanaka Hisashige in 1938 at Minato, Tokyo, Japan. Toshiba means “yacht” and “Leading  With Innovation” is their corporate slogan.


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Toshiba Contact Information

Report complaints to corporate and get satisfaction

  • Toshiba headquarters address

    • 1251 Avenue Of The Americas
    • New York
    • NY 10020
    • United States
  • Company website

  • 1-800 phone number

    212-596-0600
  • Better Business Bureau rating

    A
  • Customer service hours

    7am-6pm CST.

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Top Toshiba Complaints

Browse more than 77 reviews submitted so far

20

Dear Sirs ,
Two years ago we bought Toshiba inverter fridge, about a month ago we noticed that the cooling system is not functioning well , we called your agent maintance in Egypt Alaraby several times , once they sent us incompetent technician who did nothing and the second time the maintenance call center kept on assigning several visiting dates that they did not respect ; we called them several times they lied or their technician, and said that they called and no one answered ... which was a big lie ... Their policy obviously is to push you to go away and do any thing else ...
This matter annoyed us very much and we decided to complain to you directly ; this agent is not worthy of the Toshiba name , lots people here are fed up with their manners and attitude towards the clients .
They pushed us to buy another from a Turkish manufacture.
Kindly do some thing to solve this matter as it is a matter of your reputation more than or loss .
(Kindly Find attached by both the invoice and the warranty.)
Best regards ,
Magd Kazem Moustafa

20

I am so frustrated at this point. I paid $70 yesterday to speak with a technician. He didn’t know what he was doing obviously. Still can not restore my laptop. The technician told me he would call me back in an hour. That was Tuesday and it's now Thursday. How many hours does one have to wait. I am ready to blast Toshiba at this point. Toshiba took my $70 for what? To speak with someone that tries over the phone to assist me and then tells me he will call me back ? Omg someone better help me really fast with this issue. Toshiba sent me a recovery usb and trying it with the technicians help on the phone does nothing but give me errors that files are missing or corrupted on the usb Toshiba sent me? I paid $40 for that. So I am out $110 ???????

Larry Stewart

20

My Toshiba TV no longer works. As it has sound but no picture. When I turn it on, the Toshiba Comcast info pops up, then the screen goes totally dark. I tried resetting it back to factory settings. It didn't work. I had called Toshiba a couple of months ago, and told them what the issue was, and that the website said the television had a 3 year warranty on it. The television was manufactured in August 2016 (just a few months before I bought it). They ask me if I had gotten a Geek Squad warranty from Best Buy and I said "no". As this was a Thanksgiving Special and it only cost $199.00 plus tax. I have never had a new television that has had this kind of issue before. I have a 21" LG that I've had for 6 years and it still work perfectly. Toshiba customer service said that there was nothing they could do for me. I went to Best Buy this week and explained the issue, and they said without a Geek Squad warranty, I'd have to pay a service fee and parts, if they would come to my home and repair. I'm estimating this would cost more than the t.v. is worth.

Can you help me resolve this issue? I'd love to say that Toshiba saved the day and repaired or replaced my t.v. and give you a 5 star rating.

Thank you so much.

Joyce Lackey
449 Purdue Dr.
Wilmington, N.C. 28403
Ph. 513-335-5325

20

I tried to update my toshiba satellite laptop using win8.1 which was the default window that came with the laptop. So in the update process, Electrical light went off and shortly the laptop shutdown. When light came back i tried to continue with the update but no way and then i tried to restore the default window but the system said "Automatic repaire failed to repair the window. But then i tried troubleshooting and it said "your drive is locked, unlock your drive and try again". Then i tried to use command prompt to activate the drive, but when i restart the system, i saw a blank screen writen "Missing Operating System" and i tried to change the booting order but the booting order page was inactive. Please i need help as to what next to do to get my system working.
Toshiba satellite C55-B5270, Win 8.1
System type: 64-bit Operating system
x64-based processor, 2013 Microsoft corp. Version 6.3.9600.
Best Regards,
Joe.

20

My computer cannot connect to Wi-Fi and its wireless switch is disabled. and it doesn't. have a TBS folder what can ido

20

I bought this Toshiba laptop (Satellite C75-C7130; s/n ZF072438S) on June 14, 2016. It was dead after only used about 30 hours (I waited for two months to request to repair because I was out of this country at that time). It was in Repair Center since September 21, 2016, but is still in repair-in-progress status. I request Toshiba to repair the laptop or replace a new one as soon as possible. Or to return the shipping fee $29.99 since customer should not pay the shipping fee for repairing a very poor quality production. Maybe even extending the warranty cover time since I only used 30 hours but more than 1/3 warranty time has gone. I guarantee that I will never buy any Toshiba product or service again and inform this decision to anyone I know.

40

I brought a Satellite Click 10 LX0W-C32 laptop/table on March 17, 2016 for $369.99. Around the end of July 2016 or the beginning of Aug 2016, the laptop started cutting it self off and finally would not turn on at all. I called Toshiba and told me to send it to them for repair. I got it back 8/23/2016 where they said that they replaced the ALD Batt 2 cell. When I turned it on it was down to 24 percent of the battery, it took 2 days to get the battery recharged. When I went to use it, I hooked it up to the AC adapted so I wouldn't use the battery, then I notice that the battery was draining anyway.

I stopped using it and the battery would recharge, start using it again while hook up to the AC Adapted and the battery would drain again, so on 8/25/2016 I call the Toshiba repair again and told them what was happening. they told me to send it back again to repair. so about two weeks later, got a called from the Toshiba Repair and was told they couldn't recreate the problem that I was having. I ask if they used the laptop while hooked up to the AC Adapted, she said she didn't have to that it didn't matter. I told her to try and she told me to satisfy me, she would use it while hooked up to the AC adapted. A week later I have the laptop shipped back with a statement from Toshiba repair saying that there were no problems found.

So now I have a laptop that I can't use but a hour while hooked up to the AC Adapter because the battery drains down and the laptop shuts down and then takes over 12 hours to recharge after stopped using it. I want my money back because this laptop is a piece of junk. I have to order me another lap top and its not a Toshiba. I have a Toshiba laptop before and have it for years without a problem, that was the reason I choose the Click 10 but I won't buy another one.

20

I purchased a TV on November 26th 2015 model number 49L310u serial number F38A023D071389 from Best Buy I thought I was buying a Toshiba TV but yet this TV was made strictly for Best Buy Geek Squad has come into the determination that the main board has went out they want to replace it I do not want it replaced I want the TV replaced as they should it still under factory warranty Plus I purchased a Geek Squad 5-year extended warranty . clearly I do not want a refund for what I purchased the TV for I waited in line for hours to get the TV at a good deal and apparently it was such a good deal the TV's not worth anything so I want this to be replaced with the same TV or comparable TV nothing less.

20

I received a Toshiba Satellite C55-B5101 as a gift on June 17 2015. It came with windows 8 and the performance was terrible. I was told by your tech support people to upgrade to windows 10. I did. It has worked somewhat better since. Last week it would not boot up. It gets to the Toshiba logo page and says that its going into repair mode. I tried the instructions on your website and now it tells me to insert the recovery disk. My computer did not come with a recovery disk unlike any other computer that I've ever purchased.

When I called Toshiba tech support again, I was told that it was my responsibility to make my own disk. They then told me that if I have not made one that they could sell me one for 39.00 plus shipping. My Dell computer lasted 12 years and I still received tech support until I quit using it. I was also given recovery software at no charge. I don't expect anyone to cover a computer that long, but I should have at least received the software to take care of it.

40

The laptop is overly fragile. That is not the real problem. The problem is warranty work and customer support. I bought a Toshiba laptop about a year ago and bought the extended three year warranty. I sent it in for minor repair work some hinge damage and a cover broke off, They sent it back a week later with no repair work done and the wrong OS. I called back and got a run around for hours. Finally one guy says give me a day to run down the problem and I will call you back. that was a week ago and nothing. I am on the phone again with them and so far they have wasted an hour of my life with the run around. Next time I will buy a Samsung or ASUS.

20

I have had a laptop for a little over a year and the screen is showing black lines. These are dead pixels I presume. The laptop isn't used all the time and I am disappointed it has only lasted this amount of time. The lines are getting worse and I'm sure before too long it will be all over the screen. Per your website this is no longer under warranty. This is the first laptop I have purchase and I won't be getting a Toshiba the next time I buy. You really should make things to last longer or at least have a better warranty plan.

20

I bought a satellite laptop and about two (2) after purchase screen went out. I paid around $1300+ for the item and now in submitting it for repair I have an estimate of $1133.00. My concern is, is my laptop being rebuilt? kinda pricey near to buy a new laptop rather than have it repaired. 12 months warranty for an expensive computer hmm something viable solution needs to be reached; I cannot be purchasing a computer every two years at that price. I am wondering if it was a quality computer with a two year life span?

40

I purchased a 32inch Toshiba smart TV on Feb 8th 2014, it worked perfectly for 2 years and then for no reason at all it just lost the picture but still has perfect sound. I believe this to be unacceptable as it cost £279. I expected this product to last a lot longer than just over 2 years.Please could somebody contact me with an idea of what I could do to resolve this situation as this is a lit of money to replace.

40

Several months ago I noticed some of my keys would no longer work. First it started with the numeric keypad then spread to the main keyboard. I searched the Internet for similar problems and discovered numerous posting of similar issues. One response was to check the cable connection inside the computer. I did and mine was positioned correctly. I ordered a replacement keyboard but it arrived with a broken key. When I took it in to an authorized Toshiba repair shop, I discovered my warranty ran out a week ago.

They also informed me they have had multiple instances of this same computer model being brought in for defective keyboards. My point on all of this is that Toshiba is well aware of the keyboard problems but has issued no recall nor have they offered any kind of help to their customers. I remember when the name Toshiba stood for quality and support but it seems that corporate greed has changed the company into taking shortcuts in quality and providing little to no customer service in order to drive up profits.

40

I have tried for over a month to find a way for my printers to work with this Toshiba Chromebook. Let me back up, please. The first one I bought crashed after 2 weeks. I had to call the poor company I bought it for instructions to send it back. I sent my first one back. The numbers on the box are bad. I learned the hard way not to through the box away. S/N 1G217514C and BC 22265863282. I have a cover sticker, God only knows why. I' m afraid to ask. I'm praying it is not another crashed Toshiba Chromebook you tried to fix and sent out a horrible product again. #4ST839MSL0010. This is not a product I can recommend.

40

I purchased a Toshiba Satellite laptop about three months ago and it will not connect to the internet. I contacted the support care for Toshiba and was asked to pay $100 to $200 dollars to fix the computer. There is a one year warranty on the computer but apparently covers hardware. I feel like it is a hardware problem when it will not connect to the internet. This is ridiculous and I hate that I have spent money on this product for it to last only three months.

60

Called tech help, was told it was the battery on my $1000, 7 month old computer. The problem is...... the battery is inside and if I replace it, my warranty will be broken. They told me to send it in and I need to pay for shipping. They send me a shipping label and that was 10 days ago. After repeat phone calls I find out they are waiting for "the part" continue to call and find out "the part" is a new battery. Really! They don't have it in stock? I continue to call to find out ETA and now I am told it will be another week. The battery is back ordered! Told them to send back my computer so I can use it with ac adapter. They said if they do that then the part will be cancelled. My computer sits and waits on a backordered battery when I could have to have it for my travel agency business. Lost business already. Told them they must send it back and when they get the battery they can ship it back to get repaired.

20

Have lost about $600.00 from toshiba have tried to get a tablet fixed and I'm just getting the runaround. The ins did not help in anyway only to profit from me. The ins expires today not happy at all. I. Was trying my best for a month.

40

I don't if you can fulfill my request or not. Back in late fall of 2014 -- I ordered the following online. Electronic Receipt for Invoice 91212453 -- shipped on 12/05/2014 and Electronic Receipt for Invoice 91203597 -- shipped on 11/29/2014. On invoice 91203597 -- In the 3-piece bundle --- It had manufacturer product code GMA501164011(Excel Microsoft Office 10 -- Student Version for $129.99). I never loaded up the SW on my laptop. Now -- After 2 moves within Carolina's -- I have lost my disk and it's KEY. I am sure there is a way for Toshiba customer supportl to go into the system and verify that this KEY was never activated. Can you either solve this problem for me or let me know what I need to do to get a replacement disk.

20

I purchased a Toshiba Encore 2 on black friday November 2015. I was very excited about the price and had heard they were a good tablet for the money. Mine had problems with the battery life from day one. It could not hold a charge and I was tied to the cord to use it for more than a half hour. So I sent it in for replacement. I had to pay to ship it and had to jump through a lot of hoops to just get it mailed back. (I also use Amazon tablets and hey are a breeze in comparison).

When I had finally satisfied all the conditions I waited over a month to receive my repaired tablet. Ridiculous but I didn't complain. Except upon trying to start my tablet the day I received it I realized it did not work at all now. The box it was shipped in showed no damage so I called the repair center explained the problem and was told that it could be a long wait for a second repair. I opted to call customer support at Toshiba where the tech immediately told me my problem was not fixable over the phone.

He transferred me to a manager after a long wait where I was told my only option was to send it back in for repair a second time. I was on the phone for more than 45 minutes and was told I had no other recourse. And how long I will have to wait this time is apparently anybody's best guess. I would like my money back or a replacement tablet as I have basically never had the use of this purchase. However, I am told that is not going to happen. Toshiba has definitely lost me and as many people as I can convince as a customer.

60

55 inch Regza TV LCD Panel went out after 5 1/2 years. We did purchase an extended warranty for three additional years but we did not meet the criteria. We paid 1999.97 plus 399.00 for the extended warranty and very dissatisfied that this tv only lasted 5 1/2 years. I called for the parts replacement and was quoted 2800.00 for the part. That is more for the TV if any of the Toshiba Executives want to calculate that smart decision. I will never buy another Toshiba product again and I will blast their products to everyone I know. They say advertising is best when it comes from the mouth of others who experience good or bad quality items and believe me this was a bad deal.

40

I gave Toshiba permission to have use of my computer statistics when I first purchases it. Approximately, two years later there was some small issues which needed repair. I let Toshiba repair it over the internet. The next day I found my computer was still not fixed. I waited over two weeks and my computer to this day doesn't work at all. The person who repaired it also somehow was able to get my phone number and started listening to my calls. He download all kinds of things allowing him to read, write and get all my passwords for all my internet sites.

40

I have sent in the laptop for repair. They said I'd receive my laptop within 10 working days and I received after 14 working days that too damaged body. If this was the case I would have got it repaired at any local depot. The service really bad and unsatisfactory. I hate it. the speaker cap is missing after the repair. Small joint is broken at power button on hdmi port.

40

I purchased a $1,000 Toshiba laptop, and it's the worst computer I've ever known! More money doesn't seem to buy better quality with Toshiba, as I have suffered problems with the laptop. Today it shut down on its own, an now it won't stop restarting and refuses to let me log on. Geek squad can't help, and I'm supposed to bring it in, although the closest store os over 40 miles away. The Toshiba help number will not help me unless I fork out my credit card number because they insist on charging me. I am done with Toshiba, and will let as many people as possible know what terrible products and customer service they have.

40

We bought a Toshiba Laptop Computer on December 31, 2015 at your store in The Palms shopping Center in Yuma, AZ. The sound went out on it, and on March 7, 2016 we took it into the Best Buy Store. They informed us it was a problem that happens sometimes when Windows 10 does updates; it turns off the sound. They said they could fix it and that it wouldn't happen again but the price was $39.99. When we inquired why there was a charge when it was under warranty, they replied this wasn't covered. We paid the fee because we needed the computer fixed but we do not believe it was a legitimate fee and are asking for a refund of our $39.99.

40

Well lets see if I can get you to understand what exactly happened with my laptop. I bought it around June or July of last year from your website. Paid cash. It worked well for a few months then I had a problem with the part on the laptop where the power supply plugs into. I seemed to recede inside the laptop.

I seemed to that when I plugged it in from the very beginning it always fell out but I didn't really think anything of it until it receded inside the laptop and would no longer make contact with the power supply when I plugged it in. I called your customer service and they told me it was not a part that was covered under the warranty. I left it go for a few days then called back and got the same result. Waited a month or so while I discussed it with various friends and we all agreed it should be warranted. Called back and got the same deal except this time they agreed to give me a ticket and if they decided it was my fault then I would have to pay for it.

I went online to get the ticket and saw that I would have to pay to send the laptop back. What are you crazy? Thats what I thought. Since the part was only $17.00 I decided to get the part and get it fixed myself. I ordered the part and got a friend of mine who is an IT tech to fix it. Yes I know this voided the warranty but what the heck , your company wasn't willing to fix a part that was a factory defect anyway so what did I have to lose. She opened the laptop and found a clip lose and floating around inside the laptop and the opening where the laptop plugged into the power supply was melted and the connection was free inside the laptop.

She fixed it and now it is working great. Now the reason I am making this complaint is because I wanted you to know that this is the fourth or fifth laptop I have bought from Toshiba, although it was the first time online. Usually I bought them from a reseller. I wanted to let you know how dissatisfied I was with your support and warranty. A simple $17.00 part and your company would rather lose a lifetime customer then replace something that was cheap and obviously a manufacturing defect.

Well you have lost a good customer as well as several others because my children will no longer buy from your company either as well as friends. Simply because a company should honor their warranty and when that is not the reality then buy from a company that does.

40

Purchased new DVD/Video Cassette player from Best Buy in December. The VHS portion does not work well, does not play in color. Have tried to contact various repair/customer service numbers and the calls went nowhere--either the recorded message would not receive my reply, or I had the wrong type of repair and the man hung up on me without giving more information. I want my money back. 167.96 for Model SD-V296KU. Also tried calling Best Buy and the call went nowhere.

40

Purchased a Toshiba laptop late Dec 2015 one year warranty. Purchase at Staples model number C55-C5379. March 4th critical error. Called they now want $100.00 for the fix for the issue. Do not ever buy Toshiba products. The company stinks!!They will not help in any way. This computer is less than 3 months old, came with windows 10 installed. Not their problem if you talk to them. Someone has to be responsible. Should have known, owned Toshiba before and it was terrible. The issue is with the start menu, a software issue which they installed and it came with the computer. Never buy Toshiba just a warning!

60

I bought my Toshiba laptop from Toshiba with Windows 10 on the laptop. Today Windows is an update and my screen has been flashing off and on. I looked up to see some information on how to fix it, and this is a common thing that is happening with Windows 10. However I had to contact Toshiba and I was transferred 3x and hung up on. The first person took my phone number so they can call me back if we got disconnected. However I have not received a call from Toshiba. My computer is under warranty and it is bad when you could not get any help from anyone.

40

It’s really disappointing that Toshiba is not taking care about customers and giving any feedback. I’m also working in a global company as a manager and our first issue is this “customer satisfaction is very important”. Consider about a service which is not informing his customer since 25 days.

60

The Satellite I purchased 4 months ago with windows 10 is HORRIBLE. Sound can not even be adjusted without going through 4 steps. The speaker icon does not work. I will look into apple now that Microsoft put commercials on my devise also. Suggest you stop making people mad with bad products!

60

I sent a complaint 2 weeks ago about a Toshiba Satellite lap-top broken screen. The screen broke after opening the hood, the hinge was loose and crack the screen. The lap-top is only one year and 1/2 old and it doesn't make sense that I have to pay to do the repair. The lap-top was not dropped.

40

Sent my laptop in for repair. After 4 months, nothing. All I got was a diagnostic, no repair done at all, finally have to call in and just request for my laptop back. I bought this laptop, was able to use it for 3 WEEKS, then had to sent it for repair and 4 months later I still have a broken laptop. I did not pay $900 for this kind of, don't even have the word to describe my frustration. Now I have to go find a roll-up portable keyboard to use with my (supposely) brand new laptop. Good luck trying get me to buy another Toshiba product in the future.

20

I bought a Toshiba Satellite C50-A-1JM laptop on the 16/7/2014. I used it about half a dozen times and now the main board has gone in it. It will cost £258 to repair which is more than I paid for it new so I have decided to not have it repaired. I am very disappointed as I have always sworn by Toshiba products, my sister is actually a director of a Toshiba franchise in Australia, my other Toshiba electrical goods have been great. Reading the forums, I could see a few people have had similar problems with the Satellite model, maybe there is an issue there. I am very upset as unfortunately I hadn't backed up my photos. I just wanted to let you know about this problem I have had and if there is an issue with that model, I hope it gets fixed soon so others do not suffer the same distress as myself.

40

Purchased a new Toshiba lap top in May 2015. In 8 months it had broken down twice. The first fix took two days and was "just" a little hustle. The second time was a three ago. The supposedly durable hard drive in the machine (ssd) was lost. I lost valuable data and put the lap top in the official Toshiba lab. I was informed that it is Toshiba policy not to have spare parts in stock and that it would take up to ten working days for the parts to arrive. It has been three weeks and no news.

My laptop is my source of income. I do not expect a brand new laptop to breakdown twice in under a year, and I find the company policy for spare part ludicrous. Why should I wait three weeks for a part for a lap top under warranty when the problem can and should be solved within minutes?

I am losing time and money due to the Toshiba policy and low quality of the hardware, it is impossible to contact them to demand an explanation, refund and/or compensation. Before going on a social networks rant I would expect a to be able to converse with Toshiba to demand a substantially increased warranty at the very least and a form of compensation for the hassle and money and time lost.

40

I use a Toshiba laptop and use Word Starter 2010 windows 7 for all home uses. This suddenly stopped and I cannot access Word Starter and I have been directed to the control panel to repair this. This is not working. I do not know if I have to purchase another new Word Starter 2010. It has taken a week to try and find your address and I find this extremely frustrating. I did speak to someone in America last week and the lady I spoke to was very very unhelpful and knew nothing even after I explained the situation very slowly and methodically.

I gave her the Toshiba serial number which is 3C275504K but as I said she was unhelpful. I hope Microsoft can help and tell me what I should do to reinstall windows 7 Word Starter 2010. There are a lot of people using this. Just look at the forums. Look at the complaints too. Many customers including myself are not happy with Microsoft's attitude. I would like a reply please to my question?

40

I had bought Toshiba Laptop through My friend who is in USA, brand name is Satellite Pro S850 series in 2014. And one year later numeric keys were not worked and now there is a thing green color layer has been seen in bottom of screen, there for I had extremely change my loyalty for Toshiba Brands and I had informed my several friends, not to buy Toshiba Brands because of several failures. And I would be gratefully appreciate if you can send me at least for eliminating this green color thing layer. Not usually one to complain.

40

Bought new laptop, $800, had about a month, suddenly you pres the "p" or "space" they did something other than their intended function. Called Toshiba 1800 number for tech support, worked for hours and several calls trying to fix. Had to send in for repair. Sent it in, got it back, not repaired. Called again got customer relations, sent it in VIP. Got it back, keyboard replaced, keys work. Within 30 minutes fatal error pops up. "Shut down immediately, cooling system problem, send in for repair".

Called Toshiba customer service again, want replacement, laptop lemon. Got run around, can only send in for repair. I have bought over 300 Toshiba computers for my Tech guys since I am a Service manager. Will NEVER buy again. They have no care to perform TRUE customer service, their 3rd workd goes strictly buy their written, choreographed card. Company not worth anything.

40

My heater was leaking so I called the call center (19319) who in turn booked an appointment to me on 14-12-2015. The technician recommended that the heater (still under guarantee) have to be moved to factory for repair within 3 days. Up to this moment (18 days have passed) and nothing happened.

I submitted 3 complaints against Toshiba corporate. I called the call center 9 times through out the 18 days (2 of the calls, the database is under update). 3 appointments with no show and no previous cancellation. Rude personnel in complain department who are never true with their promises. And still the issue is not resolved.

60

My Toshiba laptop wifi signals is very slow and not work properly disconnect again and again i am so worried about it and another problem is the battery is fully charged by 91% not by 100% and the resolution is not adjustable manually. My laptop model is toshiba satellite c55-b867 serial no is 5E176218C.

40

I cracked the screen on my Satellite laptop, S/N 9E070156C, and sent it to the Toshiba repair center on 10/03/15. They received it on 10/12/15 and the repair status has not changed since that date. I like this computer and would like to get it repaired and returned. Any help you can give in expediting this process would be appreciated.

40

I called with a problem with my laptop I just bought. The technician told me I could purchase a technical consult for 159.00 for a year or 19.95 for a one time consult. I purchased the 19.95. When we finished addressing the problem he told me he had charged me 99.95 for the consult. I told him he had quoted me 19.95 he said he had not but I even repeated it back to him. He still would not say he had said 19.95 but he did. He would not let me speak to a supervisor about this. I am extremely upset about this. His name was Bernard. First of all I am upset that the computer has not worked correctly since I got it a couple of months ago. And I am upset that I was charged this much to fix a problem that came with the computer. I have lost all faith in this company and would not recommend to anyone.

20

Horrible experience with Toshiba and their customer support and service. My laptop froze due to hard drive issue, support number had me order a flash drive to install that didn't work, so they sent me another one, second one had same issue, so they told me to order a shipping box. After a week the shipping box arrives I sent laptop with box waiting for a response, after 3 weeks they sent my laptop back nothing fixed with a note saying (not viable s/n). Called customer service again they said technician resolved problem on work order. Explained told them problem has not been resolved now another week into the situation no response or contact from either Toshiba or their customer service.

40

I got my Toshiba satellite L75D-A7283 laptop about 2 years now about 3 months ago my fiancé realized y my laptop was falling apart at the bottom it was missing about 5-6 screws. I called Toshiba and the man said that there was nothing he could do about it but I can buy some for $60. I told the man I believe the computer came this way or they feel out I don't know but I have never tried to open my laptop before its crazy all I need is a few screws not asking to fix my whole laptop. the computer was okay with how it worked when I first got it. I have an old hp laptop that I have had for about 5 years now and not one screw is missing. Toshiba laptops are made so cheaply they should at least add extra screws to the box if they know people are having the same issues.

I now hate this laptop and regret trying to try another brand I should have just stuck to hp which is made way better and not made of such cheap shit! never ever will I ever buy anything from Toshiba again. Now I have to wait to buy a new laptop because I know that this laptop want last long what a waste of my hard earn money. My hard drive suddenly stops working then it reboots it self back up like wtf this computer is a piece of shit! cant even sale it. Word of advice to those that want to buy one from them stay far far far away stick to hp or other brands that are made well. Nothing but Toshiba complaints will you find about this poor laptops.

40

I have bought a 50' TV Toshiba on the 20 dismember 2013 and it is still under warranty. The Toshiba technician already checked it and found out the problem that is there is no back light on it. He took it to the shop and promise that it will take around two week to fix the problem. Now it is already more then two week but it still haven't fix it. I have called the technician and asked him about the progress. He has explained it to me that he is still waiting the spare part from Kuala Lumpur. Here with I list down the TV details. TV Toshiba 50', Model : 50L2300VM. Serial No.D256B3J00237L1. Warranty card no. F3116372. I really need your kind cooperation to help me rectify this problem.

60

I bought my Toshiba Satellite laptop L55 B5357 through Amazon in the USA in December 2014. I will be going back to the UK in Jan 2016 and until then I am here in South Africa. My right hand hinge has disintegrated and out from the screen itself has popped out what looks like a sharp knife blade - on which I have cut myself as it is sharper than a razor blade. I went to the local Toshiba rep here in Nelspruit (Mustek) who contacted Toshiba (they took photos) and they confirmed its in warranty but he warned me Toshiba were not good here in SA and honouring this. Sure enough I am now informed that if I am anywhere else eg Kenya, Toshiba would fix my laptop but not here in SA.

This is absolute rubbish I used to work in Mozambique and there I have managed to have an HP laptop bought in USA and still under warranty serviced. Added to this that this part is dangerous and looks like a knife. I will not be allowed to take my laptop on board my flight to Europe cos this part sticking out looks and cuts like a knife. However no one in Toshiba seems to give a toss about this. I am pretty sure that if I send pictures and show them to the USA immigration authorities, British Airways, Virgin Atlantic, American Airlines the pictures will raise serious security concerns bearing in mind we are not even allowed to take aboard toothpaste, liquids, nail clippers and we have to have the heels of our shoes screened for hidden weapons. Well take a look at the Toshiba part sticking out of my laptop and I hope they ban Toshibas laptops from all flights.

I have always owned a laptop and I am upset that this one hasn't even lasted 10 months nor is anyone at Toshiba considering the long term implications of this screen part/hinge. So I will go online and will keep writing until someone has the decency in Toshiba to get back to me and properly address this problem. Wendy P Munn

40

My TV became dead on 23/09/2015 and I lodged complaint on 24/09/2015 video SR no TIPLSR9G0057455. The servicing person visited my residence next day and taken away the mother board for repairing which has not yet been returned despite my repeated telephone calls and complaints. The service center in Kolkata is ineffective and the mechanic probably has some bad intentions. Please look into the matter and arrange to replace the taken away parts immediately so that I don't have to take further action in the matter. In my opinion your Kolkata service center is not giving service to the customers but deriving personal interest at customers cost.

40

I have a Toshiba laptop bought at best buy 1year and 6mos ago, and started finding little screws in my floor did not know they were falling out of my laptop still the charger would not go into my lap top now it is junk can not charge can not get the screws to stay in and they have never been took out before so guess they were not put in right the first time I took it to a shop they said they were not put in right and the little brass thing were falling out that was why the screws want stay in. I had just put a hundred more dollars in it for new software and windows ten upgrade from windows 8.1 that came on it very unhappy about the short life of my computer I am retired and just can not afford to get another one. Your products are not very good. It is a model c55t-a serial number YDO 77564Q should have had many years, I had my HP laptop for 6 yrs it still works but wanted to try touch screen so it could make the pictures bigger.

40

I have a laptop model C850D-12L which had Windows 8 installed when I bought it in 2013 and everything worked fine until I took the option to upgrade to Windows 8.1. Shortly afterwards the inbuilt webcam did not work. I tried without success to get support from the Toshiba support website and so I bought a usb webcam. Now I have again taken the opportunity to upgrade to Windows 10 and found that the Toshiba DVD player does not work now. There is no support for this problem on the website although many people have reported it. I expected my pc to have a life greater than two years and I am very disappointed with Toshiba.

60

I was having problems upgrading to Windows 10 on my Toshiba laptop. I contacted toshiba help and was told he could help but I would have to pay £160 for an extended warranty before help could be given. I refused and cut off contact. I have since found how to upgrade and have done it successfully. I have made sure everyone I come in contact with knows about this fantastic service you get when you buy a Toshiba product. This us why I will never buy a Toshiba product again.

40

I bought my Toshiba laptop less than a year ago and within six months my hardware drive was malfunctioning. I had to pay $30.00 to fix it. In less than five month my laptop had the same problem again. I called and spoke with an agent. I explained the situation and he told me to go ahead and fill out the repair order form which gives two options. He informed me that I would not need to pay for a second shipment because I have the box that it was shipped in. All I needed to do was to download the order repair number along with the receipt number. I also needed to place one of the receipt in the box.

That I did, however when I went to Fed ex to ship it off I was told that I needed a label. I called Toshiba customer service from the FedEx store and was told that they would waive the cost and send me a new box. To date I have not received a box and when I called to find out why. I was told that they will not send me a box because I had checked off for option 2. I tried to explained that this was already agreed upon and that I had no need to do another order form, that everything was already take of by the Rep. who had helped me but this Rep. was rude and unwilling to help.

At this point, I am stuck with a broken laptop and repair cost for almost $200.00. Toshiba takes advantage of their customers and we should not buy their products. Everyone should be aware of Toshiba's awful customer service practices and refrain from buying them.

60

Complaint regarding 2015-0515-1640-387 (Reference #). I am writing to you regarding my laptop's repair, and I have listed its details in this email. I live in Canada and my laptop is an Amercian model, so it is currently sent-in for repair in one of your repair depots in Indiana. Being a loyal Toshiba customer for years, I loved your products so much that when I was ready to buy my first laptop, I chose a Toshiba model. However, being a student, your laptop was hard for me to afford.

Hence, when I was told by one of your employees that I had to pay for some repair issues, I was very disappointed. Not only is my laptop still in warranty, but its repair issues were also caused by manufacturing defect. Moreover, your customer service didn't handle my concerns very well, and this was disappointing to me considering my patience and loyalty. I hope that you can address my concerns and get back to me as soon as possible. Model number: PSKT8U-012004. Serial number: 5E231818C.

80

I purchased Toshiba 40 “ Led Tv Model No 40 PS200ZE Dated 12-09-2013, Billing No 558 , From Beyond Computes ELANTE 13-14 , Phase I , Chandigarh. I launch My complaint Date 19-04-2015 My complaint No SR4G0032638 after my complaint Service Engineer visited at my house and checked my led tv properly he said to me the power card is not working and we send a request for parts , but after few days call from service center that you parts has came then engineer came at my house with a new part but when he check with a model he said to me it was wrong parts they send the request again after few days the parts came again it was wrong again When i call service center ( 01762509554 ) he said to me that we are receiving wrong part. Sir I am suffering same problem from last 20 days ( of wrong parts ). Kindly I request to you please solve my problem. Too many days have been passed. Please resolve my problem early as possible , I will be great thankful to you.

20

I have exchanged 39 inch with 40L5400ZE twenty days back. I have a problems with the screen mirror and I registered a complaint on 18 Apr & 29 Apr 15 (Complaint No -SR4G0051000). However, no technician visited till date. If no technician visit within 2 days I filled a complaint in consumer court.

20

I purchased a Toshiba Lapton in the United States when I was on holiday. The laptop has not worked to date with endless issues. Last month Toshiba advised to ship the product to them and they will look at it. They received the product and did what they had to do and shipped it back to us.

When it was shipped back to us we didn't receive our original Lapton instead another product like a TV channel receiver. We called Toshiba and advised them. They have now advised us that Fedex the carrier lost it and because it was more than two day, Fedex will not take responsibility. Neither is Toshiba taking responsibility at this stage. How slack is the service. This issue needs to be sorted out between Toshiba and Fedex. Why do we as customers have to be chasing our laptop. Deplorable service from Toshiba.

20

I bought a new laptop at Best Buy, and it's only been five months and the hard drive went out. I am very very disappointed in this product. I am not happy having to get a new hard drive put in it and having to do without it for two or three weeks. They should have given me a new one. It's only been five months since it was purchased, you should stand behind your product better than this.

20

I have a Toshiba LCD 19 in. The screen of LCD has been broken. I contacted your service center to talk with customer service. They said to me that rs. 5000/ aprox. cost of this panel. I had to hand over the LCD to your service center at Zirakpur (PB.) on 3rd jan. 2015, and ask to repair it or change the screen. I am ready to pay. After that I followed up by calling again, but nothing happen! What am I to do now?

40

After greetings to your company, I have asked about the best electric water heaters in Egypt and everyone told me to get Toshiba. I already did and bought one 55 Liters on February 2015. But after one month, it started to drop water. I called the customer care and someone told me that it is an interior problem in the product and supposed to be sent to the factory for replacement. He would have to put down the heater on the ground because it is dangerous to use now until someone from the factory visits me and replaces the product. Unfortunately, until now and after calling the customer care too many times and too many complaints, there are no response or no answer. Now I have a useless machine taking up space in my house. Actually, this is the first time to get a product from Toshiba and I hope to not be the last time as you enjoy a highly good reputation. I wish my message reaches to all managers, all calls and complaints are regards to my contact number

60

I bought a 50 inch smart tv a year and a half ago. I LOVE this tv. It's got great picture, amazing sound quality, and is user friendly. When I turned on the other day, I noticed a darkening on the screen. Now, there is a 4 inch thick dark band that runs across the entire screen, right in the middle! I am very disappointed as this tv came highly recommended, and I was so very pleased with it. I have spoken to a local repair service who says that this is unusual for a relatively new tv. I would be grateful with some help on this issue. I expect an exchange, giving me a new tv in exchange for the one I have now.

40

Bought Satellite laptop via Amazon in March 2015. Called 855-256-9005 on 4 Ap 15 for assistance. Got some help, but was told that I only had 90 days free assistance and that I should buy extended warranty for 9 more months. Said I would think about it. Had to call today, 9 Ap 15, and got more help but Donnalynn would not continue to help me unless I bought virus protection on the spot. What is the warranty period for assistance w a new laptop? Why must I b forced to buy something in order to cont to get help?

40

My computer screen went bad. It started having lines threw it on more than half the screen.I have had this laptop for only a year. My old Toshiba lasted 10 years , this one to craped out after a year. Very very disappointed. I was a big supporter of Toshiba , but not any more!

40

Hi, I am so sorry to send this complaint to you; of course I fully understand that in the grand scheme of things it will count as nothing. However I feel that I should give my views. I have been and still are a Toshiba laptop supporter. I have purchased several Toshiba laptops all have been great. No longer do I feel the same way. I have just purchased a new Toshiba laptop with a Google database included. GOD what a mistake. Google totally restricts my laptop movements and I am unable to carry out many functions. I could continue for hours but I will not. I will use my laptop until it finishes but I will never buy another Toshiba laptop as long as there is a Google over rider over all databases. Toshiba have made a grave mistake linking with Google.

40

I purchased 2 Symbio Media Boxes BDX3400KU in January 2014. I have had numerous problems with both of them. They won’t connect to the internet, they won’t turn off and I have to un-plug the unit. I have reset the units many times and checked my internet service. I have the latest modem and every other device in my house hooks up flawlessly. Now today I get a network error and it won’t hook up at no matter what I do. I called Toshiba support 7 times using the number printed on my paperwork and listed on their website, 888-592-0944, and got put on hold and disconnected. I was told that is the wrong#, to call back, which I did 7 times. Finally the 7th time I got a person who tried to help me but wasn’t able to figure out the problem. He told me to file a claim. I tried your website, which is as bad as your phone support. There is no support! The old Sony Blu-Ray player I had was much much better.

20

On the 2nd of April 2014, I ordered a Washing Machine of the type / model mentioned above from the Seng Heng outlet in Giant Hypermarket at Kelana Jaya. The washing machine was delivered the next day ie the 3/4. After they left I noticed a crack on the bottom ( about 20 minutes later) . I promptly called the sales person and reported it. She said she will contact the driver to return back to my house to check the defect. I waited the whole day , making several calls back to the sales person and also to Toshiba Sales and Service at the toll free number. I obtained the phone number of the driver and managed to talk to him.

After continuously calling him, he finally came to check the defect ie on the 4/4 and promised to do a report on this matter to the relevant people in TOSHIBA. I d like to know if this was done and what is the next procedure. I have no confidence in him as he is only a driver. Please call me from your side and let me know what action is being done. If I don’t hear from you soon I will refer the matter to the Consumer Association as I really don’t know who to bring my complaint to and time is passing by.

60

My son talked me into my first laptop in February.The first two weeks I had it my internet went down, I thought my problems were because of that. I had new internet put in. and I still have the same problem. cant seem to get fb ,. One time it will go in , the next time it wont and after several tries I give up this is been going on since I got it. I thought maybe in was my internet service , they did a couple things , them they said it might be Norton, they did a couple of things and it ame in at first , but the next day it was the same. so I tried contacting Toshiba. I was told they send me a password reset , cause I lost mine, within 24 hours . Did I get one. then I”m always getting internet explorer has closed the program,redirecting, and oops an error occurred. I had a gateway before ,Never had these problem. My son asked me how I like it well the truth is , I don’t care for it. nobody has answers and I can find no one to help. and i’m stuck with a new computer that drives me nuts/ thanks for good customer service and no way to contact you

40

I made the mistake last year of buying one of your laptops. I have had nothing but trouble for the last few months. (I had problems earlier but didn’t realize it for awhile.) At first I blamed my problems on Win 8.0 and 8.1 – problems like vanishing files and folders. Now I am wondering if hardware failure is responsible for some of it despite all the diagnostics on the computer saying that everything is working just fine – even the nonfunctioning DVD drive.

I am putting my complaint in writing and hope that it will get through to someone there who will read it and listen. I bought a BluRay drive (even paid Costco an extra $100 for it). My laptop has sat here for the last three months or so with the tray open because it won’t close and stay closed; therefore it is totally useless. Not only will the tray not close, evidently it was malfunctioning as early as June of last year. I backup my files to an external hard drive and to DVDs. When I needed the DVD backup I found that two of the disks were corrupt. I purchased an external DVD drive a few weeks ago in an effort to recover the files and it won’t read two of my backup disks. I called your Tech Support number and got cut off twice.

When I called the third time I was asked for a credit card number. I totally refuse to give my credit card number on general principle – I won’t chance getting charged for something that should be included under the warranty – even if it means throwing the laptop in the garbage. My one year warranty expires on April 16. I can’t even find the address of a local service shop so that I can talk to a serviceman. You don’t even want to know my opinion of your product or your service. I am also backing this up by mail if only I can find a mailing address.

20

I ordered my daughter a laptop for Christmas 2013. It came and was immediately wrapped. About a week or two after Christmas I bought my daughter a mouse to use. when she went to plug it in we noticed that the USB port was broken. I called the company and they said that’s not covered under the warranty. So I asked to be connected to someone higher up. I played phone tag with someone named Anna for 3 months. I finally got a hold of her yesterday and she proceeded to tell me that there is nothing they can or will do about this issue as I should have checked it when it arrived. At this point I am furious! I have a warranty on this laptop and I want to know whats covered! Also, there are times when the laptop wont turn on unless you remove the battery, then push the power button and then put the battery back!

60

Only Had the Computer 6 weeks Staples only covers it for 4 weeks they would not even help not happy there either . spent over 600 for the Lap top that the hard drive went bad. takes about 1 hour to log on 100% cpu. was running and nothing was open have to send it in to get repaired and HAVE TO PAY FOR SHIPPING. Very upset and not happy.

Should not have to pay 25 for shipping and not mention the time with out the computer. It was bought for my Church and we will be with out for 4 to 6 weeks. I will never by a Toshiba product and I will tell all my Friends and community about it Very unhappy customer.

 

40

My Toshiba Satellite is 1 year and two months old. I have had a problem which the tech fixed for me at $99 within two months another problem and a complete restore to factory settings. During this time Microsoft Office 2010 which was preinstalled didn’t work, they fixed. Today the Micorsoft Word 2010 refused to open and they said $100 and that my AVG was no good etc, Well AVG have assured me its working 100% and that Toshiba have either sold me a computer which is not good and that in order to get it fixed they will keep charging me every 2 months. All I want is the preinstalled programme Microsoft Word . I cannot recommend Toshiba or its assigned technicians because they just want to sell not fix.

 

40

I called to have recovery disks that were set to me replaced because they came with out usable data.. (faulty product!) they would not honor they product by sending new and instead tried to chanrge for a new set of disks. This was for a laptop. Secondly stated their was a 30 day warrantee and no where was it published. Not vibally over the phone or in the packaging. Thirdly their products even though not created or operated by thier own is very poorly created and unsupported. Bottom line do not buy this product.

 

20

After only 3 weeks in my posession, my laptop C850D-ST3NX1 – serial number YC289516Q, CRASHED! I had to purchase a special box to ship it to the repair depot ($25) then was told there would be a charge of $135 to fix it. Called customer relations, not customer service, and they told me there was no damage that the depot simply needed my passwords to get into the cmputer. I sent the password then got another email stating the mother board and hard drive would be replaced under warranty but it would cost $78 to fix the battery area where there was damage. WHAT? I had the computer 3 weeks. It still had the new computer smell. I don’t have little kids, it was never dropped or misused.

When I called customer relations back they gave me a very robotic response claiming there is nothing they can do to over ride the repair center and they would request pictures from the repair center so I could see the damage. When requesting to speak with a supervisor I was told that was not possible. When asking if there was anything else I could do or anyone I could talk to about how WRONG this is, I was told NOPE! So, if I want my 3 week old computer repaired, I must pay the $78. Otherwise it will be sent back to me completely unrepaired. My computer is being held hostage, customer service doesn’t know what to tell me….OH WELL, sucks for me!

60

I purchased a Toshiba laptop for christmas for my son. He did not tell me within the fifteen days that it never worked. He told me in March. I have been getting the runaround every since. I went to Walmart and they said I had to go through Toshiba. I sent it back at my cost to Toshiba. They could not reach me so they sent it back to me. I went back to Walmart. They told me to call the Warantee place. They told me to go back to Toshiba. So I call Toshiba and they said after some trouble shooting that they will fix it free of charge. I had to purchase another 25 dollar box. Now I am out 450.00 and no working computer. I purchased the box and waiting for Toshiba to send me the label and send it back in. I am placing a note in side the box stating to fix it at no cost to me and do not wait to hear from me again. This is ridiculous. I purchased this in Dec and it is now April and no working computer and no one wants to fix it. They all point fingers at one another and I am getting no where? Someone needs to take responsiblity and stop costing me more and more money and still have nothing to show for it but a computer that never worked!

60

i just spent 45minutes on the phone with your rep who hardly understood me, didn’t understand my issues and took me thru a longer drawn out procedure with my credit card info! MyGod, i don’t understand their has to be a better way. That took FOREVER, and the Rock means….FOREVER! just to get through the redtape and, just the bad communications for something i’m trying to get from a product oF YOURS!

i SWEAR I WILL never buy another toshiba product just because of poor handling from the customer service end of all of this how about trying to hire some college grads studying communications, something! Then she couldn’t get the first credit card to work, that long process and then to another card, that she finally gets! poor,poor, poor, did i mention poor! customer service, PS don’t get me started on the $29.95 for a recovery disk!!!!!!

Wow you guys got work to do, from a once big supporter of your product, not anymore…but then again this is big business you probably don’t even care!

20

Hello to anyone who will listen because obviously toshiba doesn’t care about the products they create or the consumers who purchase them. So here it goes, I purchased a new toshiba laptop and the extended warranty package about 6 months ago. After having my new computer about 5 months it decided to overheat after being plugged in overnight to charge. I discovered this problem the next morning after finding my computer screen was cracked and the computer itself was hot to the touch. I was lucky that my home didn’t catch fire as a result.

I immediately called toshiba to report what happened and set up to have my computer repaired, which by the way the person I spoke with I could barely understand because their english was very poor. After having my computer for 2 weeks, which has been a huge inconvience to my professional life because I use my laptop for work, I received a phone call from Claudia stating that I would be responsibe for paying for repairs???? This was a shock to me because this computer was brand new.

When I asked her to speak with her superior, she refused to let me talk to anyone and stated pretty much that I would be stuck with this piece of shit product that I purchased. So I would like to take this opportunity to say thank you for opening my eyes.

20

I recently installed the Toshiba BDX2200KU DVD player. It never worked right. I called Toshiba’s support number. The guy (he never gave his name), told to to power off the device, unplug it, wait 10 minutes then try it again. While I was waiting the 10 minutes, he hung up on me. I triede the DVD player but the problem was still there. So I called support again, they gave me the same steps to try, and also said it was probably a bad HDMI cable. The problem was that after being on pause for about 10 minutes, the device would power off, and the DVD (either blu-ray or regular) would have to started over. I don’t think a bad HDMI cable would cause that.

I called my AV guy. His first comment was, “Why did I buy Toshiba?” I didn’t – my daughter did (but with my credit card). I had this same problem with a Toshiba DVD player about two years ago. Again, I didn’t but it – my daughter did that time too. Toshiba had email support back then. They ignored my emails for about 6 months, then finally said my device was out of warrantly, and I would have to pay for service. That’s when I first contacted my AV guy, and he installed a Samsung DVD player. It worked fine for about two years, then wore out.

60

Just general poor service with respect to every turn, they always take the low road and never the high road. Just the way we all know that Apple Support Service is good and efficient, Toshiba support and service is the opposite. If they can put you on hold for two weeks while they try to find out what happened, they will do it rather than solve the issue now and spend their own time finding out what happened. You will suffer any way they can make that possible, never Toshiba, always you, the customer.

The IQ level of the Kathy’s one chats with in the name of solving any issue is low and their ability is limited, again, unlike the Apple company who could teach Toshiba a few tricks. That’s all I just wanted to warn any shoppers for Toshiba products as to what they can expect when they need support or repair or warranty assistance, YOU WILL GET THE RUN AROUND for sure and for as long as they can do it, they will and good luck getting anything completed to your satisfaction.

20

I just returned a Satellite A665-S5171 laptop because of the spacebar not working all the time. For the money I paid, I would expect a reliable keyboard. I got another one hoping it was just one bad laptop. But this one is even worse than the first. The spacebar works even less the amount of time and now other keys mess up. I’ll return it shortly as soon as I finish typing this, but the spacebar malfunction is so frustrating. This is the first Toshiba I ever bought and may never buy one again. Based on what I read about these keyboards, Toshiba definitely has quality and design problems. What good is all those bells and whistles if the most basic function such as a spacebar does not work properly. Very unhappy first time customer.

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