Marlboro Customer Service
Rated 1.44 of 5 Stars
Based on 36 Complaints

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Marlboro Contact Information

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  • Marlboro headquarters address

    Mailing address needed.

  • Company website

  • 1-800 phone number

    Toll-free number pending.

  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Marlboro Complaints

Browse more than 36 reviews submitted so far

20

For the price of a pack of cigarettes in Michigan is over 7.00. So would appreciate correctly made cigarettes. The filters were not right. They looked like they were a flag.

20

I bought a carton of Marlboro 100s and the whole carton was so stale they where crunchy. This is not the first time this has happened. I took them back to place I puchased they won't return any cigarettes they said to get ahold of Marlboro.

20

Online operators are not doing there job they are basically hanging up on use just look at the picture and the time

40

I have now gotten two packs of marlboro blacks menthol one hundreds and they are not the right type of cigerattes in there.

20

Re 5060077 786905 - marlboro red, this is the second packet I have bought in 2 days. I opened the packet, the cigarettes are all different sizes and broken.
As these are expensive and the shop would not could not refund me. I would like an £11.60 refund. Awful quality for the most expensive cigarettes.

20

I smoke Marlboro Blacks and for over 4 months now the ciggarttes that are in the Marlboro Blavk pack do not look or taste like a Marlboro Black but instead look like Marlboro Reds. It’s extremely frustrating considering I have called Marlboro and made my complaint and the costumer service assured me that they were not different and that they did change the way they look. My question is, why wasn’t it announced? And why would you make them look just like another one of your blends of cigarettes? Every blend has a different look to there pack, and the cigarette itself. I feel like I’m being scammed somehow. But for what reason? What is going on with Marlboro?

40

Earlier this evening I purchased a packet of Marlboro Blue beyond 20’s cigarettes. I usually buy Marlboro Red or Blue beyond cigarettes and are quite satisfied with the quality and are fond of the products. After buying the cigarettes I smoked a few, after smoking my last one of the sitting till there was about one quarter left I noticed my filter was different and the labelling was skew. I then finished my cigarette till where the labelling starts, I then removed the ash and took pictures. I am a bit shocked because this raises my concerns that you might also make other production errors.

20

I tried to register with Marlboro rewards to no avail I contacted tech support the room my information then told me they couldn't help because the address I have them wasn't the one they had on file refused to give me a time line ( I have lived in a number of locations in the past 10 years ) I tried the address before this one (which was a hotel !!! ) I then was told that that account was suspended because of to many people at that address !IT'S A HOTEL !!!!! I HAVE USED YOUR PRODUCT FOR 58YEARS ! after that rather unpleasant experience ( to join a customer program ) I believe your company is inane and think I should switch brands unless I can get a reasonable explanation for such ridicules customer handling ! My e mail is. saleda9408@gmail.com

20

I have purchased Marlboro Advance last night from 24 Seven. The quality of the product is dull and the taste is also same. It's look like that i just waste my money while making the purchase. I called the customer care of 24 Seven they said that they the product directly comes from the company itself not from any of the mediators. So i need any compensation of this otherwise i have too think differently or to change the brand or somethings. I have spent 300 and that is not small amount of money.
Kindly make any response. I hope it will be in positive.
Thank you.

20

My Marlboro black menthol pack has different cigarettes in it for the fourth time

20

I bought packs of Marlboro black menthol n they have non menthol cigarettes in the pack n I'm very unsatisfied n upset

20

Dear sir or madam,
Im 49 years old and been smoking Malboro Lights for over ten years,ever since a friend offered me one. I love the taste,smell and also love the way the smoke goes down my throat when I inhale it but best of all the taste when I exhale it.
I have never made a complain about anything before.
But I have to tell you that the damage your cigarettes have done to my clothes, leather sofa, carpet and table clothes are not a laughing matter.
im not a greedy person but i like to smoke my cigarettes almost to the filter, and on many occasions or i should say 100's of times when I do this the last bit of lit tobacco drops of without me realising until i try to take a last pull of the cigarette and notice that im holding just the filter. When this happens ,I start looking for the lit end and I usually find that its burning a little hole or making a burn mark on the carpet, sofa,etc.
Me and my wife just moved to a new apartment and ,although I wanted to take the old sofa,my wife said no because of the burn marks. She made me buy a near new sofa of a friend of hers for £800. Also ,im not allowed to smoke in our new home.
I'm a builder so I can still wear the damaged clothes for work,but still have to buy clothes to replace them.
I smoke between 20 and 30 cigarettes a day. I know that i shouldn't smoke the cigarettes so close to the filter but i do it without noticing.
After buying the sofa ,I have no money in the bank.
I will carry on smoking Malboro Lights because I love them but could you help me out a little bit as i hardly got any spare money by sending me a few cigarettes or some kind of vouchers.
I thank you in advance if you send me anything.
John Huntley
21 Stafford Close
Walthamstow
London
E178NB
Uk
Happy X'mas

20

I purchased 3 cartons of Marlboro Reds yesterday. Immeaditely as I lit my first cigerattte strong chemical smell. That was unbearable and to top it off all three cartons,were stale and out dated. I'm extremely upset with this situation. I work very hard for my money Now I'm out of smokes for the month of December. I have been smoking Marlboros for over a decade . I sure hope y'all can send me what I spent the amount which was almost $200 please get back to me as soon as you can

20

I recently bought a carton of Marlboro in the white gold packs and 8 out of 10 packs had multiple stims in the cigerattes. I have been smoking this brand for years and this was my first bad experience wit your product.

20

I purchased a carton of Marlboro red shorts from a BP station they were stale and not smoke able, would not give me refund, been smoking Marlboro for 12 years never no problem until now. What ever you can do to will be appreciated. Danny marcum, 195 mourning view apt 34,berea Kyle 40403.

20

I have been buying Marlboros for fifty yrs.now when I buy a cartoon the filters fall off only leaving about a quarter of the filter.

20

I have been smoking Marlboro smokes for 30 Years never had complaint or problem till now!! I bought a pack of Marlboro lights from a Family Fare store in Grand Rapids Mi They weren't packed correctly loose and falling apart lost about half a pack of smokes. I wanted you to be aware of this thank you,
Amanda

80

Dear... Sir
Iam ur one of the customer in morlboro cigarette ..after few day ur product not available in all over in Kuwait ....plz recovery product in morlboro red one ...ass soon ass possible ....
Shaik. Mastan ur lovely customer

20

Bought a cartoon of marlboro reds and they taste like they where old

20

I bought a pack of Marlboro Black Menthol 100s this morning. I normally never have an issue with them, but the pack I got this morning had a slight chlorine/bleach taste this them.

40

I recently switched from gold pack to the red label. in every single pack every single cigarette when I get down to the filer the cherry is falling out and burning things. First time I burnt a carpet the second time I burnt my hand and the third time I burnt my shirt. I have also experienced this with the Marlboro reds hard pack. Never experienced this with the gold label. Also they burn out towards the end of the filter and when I try to relight it to get that last drag the tobacco falls out of the paper. I am very dissatisfied. I am trying to smoke a stronger cigarette and can not seem to find one which does not malfunction.

20

Words can't describe my anger, so look at the photos attached. This is not what I expect from this brand.

20

I opened up a pack of cigarettes that I bought the same type i've smoked for 30 years and when I opened it up I took the plastic string off and then pulled back the top and there was no silver paper to pull out and inside there was this weird raps green and white pad thing. It felt like a full pack of cigarettes and I don't know if it has poison on it or not I've never seen this happen with even anything similar since I have smoked these cigarettes. I am tempted to bring it to the police department to make sure it's not poison. I want to be reimbursed with a carton after the scare. This is awful and it's a waste of money I am really upset and mad and scared.

20

My Marlboro account and app became "unverifiable" and unusable the 2nd week of August. After speaking with numerous reps and requesting to speak to a supervisor, I was guaranteed 3 times that I would be contacted back by phone within 48 hours, 1 week and 21 business days, respectively. It has been over 2 months with no return contact and not a single guarantee made has been kept. Still cant download app or log into website. Worst service ever.

20

I only smoke marlboros.i bought a pack of black 100's and they taste horrible. They are stale and dry. I have never had this problem but with the price of smokes, I don't expect them to be old and nasty.

20

I found what looks like to be a human hair in a cigarette that I broke in half by accident this month. Just a heads up in the quality control department!

40

I have downloaded the new marlboro coupon app. It does not work. I get ad far as the store u want to use it at and then the coupon won't come up. This has been going on for awhile. I have been a smoker for 34 years. I have always smoked Marlboro Lights. I am very disappointed. I also have noticed more often there are little holes in the cigarettes.

20

The corporate website sucks. I have changed passwords and then all questions. Then says nothing matches your records.

40

I purchased a carton of Marlboro reds for 109.00 carton at a drug store and each cigarette in each pack had a seam slit in each, I couldn't believe it, I have been a smoker for over 30 years and I have never seen this. I demand to get my full refund. I was considering contacting my attorney but I would prefer not to.

60

The last three cartons of Marlboro lights (boxes) were stale and kept going out. I was just smoking yet another one and flames flew from my cigarette and onto my fingers and burnt them badly! It scared the crap out of me. I have been smoking the same ones for three decades. What is going on here? My fingers are burning! What if I hadn't had the ashtray in my hand?

40

I tried to register on the Marlboro site today and was told that they could not verify that am over 21 yrs old. I am 51. I provided all info requested. And answered a series of questions which involved my address over 15 years ago and my association to my ex-husband. The company had this information in their verification profile. I called the Marlboro customer service phone number and gave my current address of two years on my current and valid I.D. They said they still could not verify.

I was asked were I come from originally but not my last current address or my I.D. number which I could easily provide. How was the company able to pull other personal information about me from my birth date but not verify my age? I am a loyal customer of many years who does not smoke cheaper cigarettes. It's upsetting to buy their product and then be told you can't participate on their site or make use of their promotional offers like other customers. How can a company that big not verify a simple birthday.

60

A pack of Marlboro eighty seven I bought today. They tasted bad and some of them was broke with the package was not damaged all.

20

I bought a pack today and half of the cigarettes in there had holes in them, this is unacceptable for a global company like Marlboro. I hope this feedback reaches the ears of the executives sitting in their comfy chairs and nice window office. Your product is seriously failing and you need to do something before you go bankrupt. I am considering switching brands if this does not change.

40

I opened this pack today and three cigarettes like this one are in the pack! Thinking of going to a cheaper brand if they don't correct this. Marlboro is my brand of choice but this made me stop and think.

60

I have been a Marlboro customer for years, but lately there is a nasty chemical taste. So, I will change brands, especially after it caused a respiratory infection. Totally stale products, in 30 yrs. never had this problem now I may have to change brands to get cigarette with taste that don't seem like it may be your last smoke. Want to know where sweet full flavor went. Consider this my complaint letter, I hope the corporate offices read this.

20

I love the mild taste of chocolate mint ,every time I open a pack of Marlboro I smell them. It is quite pleasant. It suits my taste and I love them. This is the best brand I have come across so far. Nothing beats Marlboro. I love the flavor of every drag I take.

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