Jenny Craig Customer Service
Rated 1.43 of 5 Stars
Based on 7 Complaints

Contact Jenny Craig Corporate

Toll free phone number: 866-706-4042

Jenny Craig, Inc. is a weight loss and nutrition company with over 600 company owned and franchise owned storefronts in Canada, Puerto Rico and Australia. There were over 3000 employees reported in 2015.

To reach Client Services call 866-706-4042 or look here. To write to CEO Monty Sharma, address your envelop with Jenny Craig Headquarters, 5770 Fleet Street, Carlsbad, CA 92008. The corporate office phone number is 760-696-4000 or email webcustomerservice@jennycraig.com.

Packaged food that combines science, nutrition data and menus, the one time membership excludes the cost of food. Social presence is found on Facebook, Twitter, Google+ and YouTube.


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Jenny Craig Contact Information

Report complaints to corporate and get satisfaction

  • Jenny Craig headquarters address

    • 5770 Fleet Street, Carlsbad, CA 92008
  • Company website

  • 1-800 phone number

    866-706-4042
  • Better Business Bureau rating

    A+
  • Customer service hours

    24 hours a day

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Top Jenny Craig Complaints

Browse more than 7 reviews submitted so far

20

I called after I tried to use my senior discount and was told I could not because I was in an inactive member a senior is a senior and there is nothing on my senior card saying it would expire if I didn't show up I've been a member a long time I'm on a fixed income and that 10% does help believe it or not you should advise seniors of this method Thank you pam

20

I have been a member on and off for many years as you probably already know I called this morning I am a senior on a fixed income I went to use my 10% discount which two you may not be much and I was informed because I was non-active I lost it nowhere on my card doesn't say anything about losing it if your non-active this is no way to keep seniors citizens on your program nor any way to treat seniors I will gladly report this on yelp so other seniors won't have the same problem Thank you Pam

20

To whom it may concern.

On 4/14/19, I came to Jenny Craig office on the third street according to my 10:00 am appointment. I "met" the new person (he never told me his name) who suppose to help me with the new food order. Also, I brought with me several items that left over from the previous week and ask him to incorporate those items with new menu, but I guess he was in a very bad mood that day, and with attitude slide the paper with written items to my side and said that I need to deal with this my self. After that, I realize that farther conversation may go even worse and left the office without getting my food.

20

I've been with Jenny Craig since starting back into the program in Jan of this year. First, let me say that Denise my original consultant is an awesome and encouraging person and I can't say enough good things about her. She is very professional and knows how to help you reach your goal. In the past with Denise, I lost 30 lbs so I am very knowledgable of how the diet works. When Denise is not available, I see the other consultant named Courtney. She is loud, unprofessional and very out-spoken and not encouraging at all. The first time, I started back I was with her and was not having a good experience - she would say things to cut you down and when I would explain something to her she would cut me off completely. I somehow ended up with Denise which I was very happy about and things went very well. This past Sat. for some reason Denise was not there and I ended up with Courtney and I right away felt attitude from her. First, she told me I didn't lose enough weight and then when I told her I felt I had a great week with the menu and working out. She again cut me off and said I should be able to lose weight without exercise on this plan and there was no reason for me not to lose the lbs I should have which is 2 lbs per week per her. I work out with weights and do 50 min cardio on the treadmill and burn at least 500 cal. She laughed at that and said then I must have ate something I shouldn't have or I would have lost what is required. I am done with Jenny Craig because I felt like I was being bullied and put down. If that is what Jenny Craig promotes - making a woman feel like she did not do her best and bullying I will not continue this journey. I even spoke with a personal trainer at my gym and told her my experience and she said that's wrong to do that to a person. Even though she may have tried to help, there's no reason to cut a person off and say negative comments. I spent at least $150 per week and stayed true to the menu and to be treated like that when the cost is very expensive is absolutely horrible. Bad customer service and now I feel I can't rely on Jenny Craig. I will continue my journey without JC and I hope this Courtney doesn't do this to other customers who are struggling with their weight. I felt embarrassed and defeated and I never want to feel that way again. Not ever. I called Denise this morning and left a message for her to call me and will let her know what happened and I will tell her to cancel my appointments I have set for the future. Sorry Jenny Craig, I cannot support a place that allows a person to make a woman feel like a failure. I'm done and will never return.

Mary

20

First let me state the positives about JC
1) food is delicious
2) Easy to follow

The negatives:
1) food is overly priced for the amount you're allowed to eat.
2) you shouldn't have to pay a yearly registration fee . Food is expensive enough.
I'm on a fixed income and find it difficult to pay almost $200.00 a week.

Thank you for listening! Virginia Gianfredi (Englewood, NJ office)

40

Is is possible that Jenny Craig does not actually work? Maybe it does. I do not really have a specific complaint about JC, but if I was to contact the corporate offices I would tell them to be a little more transparent about the services that they offer. Losing weight is an emotional thing for many people. It's not good to take advantage of them.

60

They have Kristie Ally and Jessica Simpson as their spokeswomen, need I say more? Come on people, this product is just like every other dieting product out there. They do not even have the sense to hire spokespeople who actually lose weight and keep the weight off! Anyone else find that ironic? Would not waste my time nor my money on this company.  

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