Gillette Customer Service
Rated 1.55 of 5 Stars
Based on 62 Complaints

Contact Gillette Corporate

Toll free phone number: 1-800-445-5388

Gillette is a men's cosmetics company that primarily sells and manufacturers shaving blades. The company also offers products like personal care and shaving supplies. Gillette is owned by Procter & Gamble Corporation. It offers many varieties of shaving kits. It was 1901 when P&G company introduced Gillette and it has a global market presence with their Headquarters in Boston, Massachusetts.

Gillette has excelled and a long history of promotions for its products especially towards young men. If you have a complaint for the leadership team, James M. Kilts is the current CEO of Gillette. He was the main executive who was responsible for the sale to Procter & Gamble for $57 billion. You can call the head office direct at toll free 1-800-445-5388.

The latest products include Mach 3 the first three blade razor. Mach 3 Turbo comes with improved lubrication and anti friction blades that prevents cuts and bruises like others. Gillette also offers products like shaving creams, gels, foams, skin care, pre shave, post shave, deodorants and body washes.


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Gillette Contact Information

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  • Gillette headquarters address

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  • Company website

  • 1-800 phone number

    1-800-445-5388
  • Better Business Bureau rating

    A+
  • Customer service hours

    9:00AM - 6:00PM EST Monday - Friday

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Top Gillette Complaints

Browse more than 62 reviews submitted so far

80

I recently was shaving when the handle to the razor snapped. The blades cut my neck. This took me totally off guard. It took some time to stop the bleeding. This made me very nervous about buying another Mach 3. I have used your product my whole life and have been satisfied with your quality up till now. I did buy another Mach 3 mainly since I recently bought more blades. This razor was purchased at Walmart in Seabrook, NH approximately 3 months ago so it's not that old. I am submitting photos of both the cuts on my neck and the broken razor....... if this format allows me. That’s another thing. I came into this with an open mind. But the user friendliness of this complaint form is terrible. This is my third attempt to get this through. Very discouraging! John

20

I have been using your products for the past 37 years and have never had any issues. Today I used a new blade from my pack of razors [Gillette Fusion] unfortunately the blade in the middle was buckled, I didn't see this and cut my face severely in 4 different places, I can only assume this was a factory default. Lets jut say I'm not a happy customer and this should be reported immediately to the necessary departments and reporting agencies that monitor your products.

I am unsure why this product has slipped in to the normal retail chain and therefore expect a full explanation, cutting ones face so severely is not appropriate and requires an investigation. I will also expect your reply with in 4 working days prior to me making a further complaint to your board.

20

I was a user (almost exclusively) of Gillette shaving cartridges from High School until my early 50's with no complaints; I don't recall specifically why I decided at that age to give Schick cartridges a try (I probably saw a promotion that I could not pass by) and wound up sticking with them until fairly recently; I would say that my shaving experience with Schick was very comparable to my years with Gillette; then about a month ago I saw a promotion for Mach 3 cartridges (20 in the package); I decided to buy them given my prior good experience with Gillette cartridges and the attractive terms of the promotion; BIG MISTAKE; I nicked myself twice with my first shave and the next few days it felt like I was using a disposable (one use and toss) razor; the cartridge blades dragged and scraped across my whiskers; needless to say, as soon as I can get to the store to purchase my most recent Schick cartridges the remaining 18 Mach 3 cartridges will leave my home in an unused state; you need to do something with those Mach 3's or you're in for some low sales in your future.
john m kelly

20

I have been using Gillette series 3x shave gel for a long time but my recent can seems not to be of your usual standard.
The problem is the lack of pressure coming out of the container. The gel barely comes out onto the shaving bush. The can would have been purchase in a local supermarket approx two weeks ago. I have tried lots of different ways to overcome this problem but nearly impossible to get the gel out. Look forward to your answer.

20

Congratulataions! You just lost a lifelong customer with your recent advertisement. I don't buy my shaving products to be lectured to in a ridiculous commercial about masculinity.

I am now a very satisfied Harry's customer.

20

I bought a Gillette fusion razor about 3 weeks ago. it broke in half, general use, not dropped just broke in half while using.

20

That commercial you put out was embarrassing to say the least. You basically said all men are toxic. "wEll wE WaNTeD tO STaRt a cONVeRsaTiOn" nope, you fucked up trying to be political. You are mainly a razor company, thats like if a tampon commercial said "women need to be more obedient" I just really want to know who the egg heads were who thought of this ridiculous idea.
Thank You from former customer.

20

Seriously? what are you thinking Gillette, you have made a long time purchaser to dollar shave club.

20

I feel it infers men are rapists and we need guidance on how to behave.

20

I would like to file a complaint about the sexism in Gillette's latest ad campaign and its portrayal of men.

You would not run a campaign telling black men that they are fundamentally flawed and need to improve because they were fundamentally flawed due to their race because you know that would be racist.

You would not run an ad telling women that they are fundamentally not OK and need improving because you know that that would be sexist. You wouldn't show examples of women being rude to and disrespectful and show other women telling them to stop it, and you would not imply there was something fundamentally wrong with women.

But through your ads, you have portrayed all men and boys as being fundamentally flawed and have judged an entire gender based on the actions of some.

This sexist advertising needs to stop, and I call on Gillette to desist with this sexist ad campaign and issue a public apology to all men and boys.

Sexism against women is never OK.

Sexism against men is never OK.

20

Your ads accusing men of being toxic is prejidiced bigoted hate speech! And it is a violation of equal rights for all! As well as defamation of character and slander!
Honestly this brainwashing crap and emotional abuse will backfire because all you will do is create a bunch of Norman Bates!
Feminist dumbasses!

20

I am a 50+ year old male and I am sick of this war on masculinity. One question: If it is considered misogynistic to claim females are inherently flawed, isn’t it also misandrist to claim that males and masculinity is inherently flawed? I am not the only male that feels this way. With this new man hating commercial, Gillette may have just cut their own throat, and I for one hope that is the case. Gillette just made it very obvious they do not want the business of masculine men. I intend to honor that wish. I have used Gillette razors and blades for many, many years and I will no longer buy any of their products.

20

Congratulations on your crap commercial yourwhite male bashing commercial, you have got money out of me for years but you just lost a customer .

20

My husband and I have thrown away or given away all of our Proctor and Gamble products. We are sick of sanctimonious corporations moralizing to us about what is right and wrong. We will not use a Proctor and Gamble product again until the bigoted position toward men depicted in that insulting advertisement ends. We mean what we say and we use social media.

20

Hello, I just threw all of my Gillette products in the trash. Here's an idea for the executive team. Why don't you do an anonymous survey of all of Gillette's employees that were not in the board room when you decided to air that commercial and ask them how they feel about it? Good luck.

20

I feel very insulted by your latest commercial. Assuming all men are scum is a very bad marketing plan. I have always used your razors but now I will be seeking an alternative. Very sad to see another corp product get into politics for no reason other than virtue signaling and it is sick. You have lost 4 customers in my household and most likely many more. Just stupid business.

20

After at least 80 years of loyalty to the Gillette brand, I can speak for my late Father and Grandfather by stating that my family will NEVER purchase another Gillette product due to your reprehensible new ad campaign. Would you dare do the same for women who don't meet your standards? You've let the Communist left into your company. Beware! They will never be satisfied and you will be their next target.

20

I need to return all of my Gillette products ... Handles and Blades

I will no longer buy you products and have found that they are hazardous to public health.

Please advise Stat...
Where do I send this heap?

You lost me at Toxic

When did you go wrong?

Sincerely

A formal loyal customer of 30 Years

Joseph

20

I wish you guys had just stuck to selling products rather than the politico-social "garbage" you have chosen to call advertising-I have used Gillette products literally EVERYDAY for 35 years but that ended today-I am "shaving" Gillette out of mine and my sons lives from this point forward UNLESS a genuine apology for the latest commercial is offered up-Since I expect no such apology -goodbye Gillette. :-(

20

" the decision to publicly assert our beliefs while celebrating men who are doing things right was an easy choice that makes a difference." Beliefs!?? You're a god damned razor company not a feminist propaganda outfit! Who the HELL do you think you are??? Would you run an ad pressuring women to 'confront toxic feminity'?
The dismissive way that you [and specifically Mr Gary Coombe] have responded to >>>your customers'<<< backlash has settled it. Lifetime boycott. Don't even reply.

20

I find your political correct new add insulting and offensive, and as a result I will boycott all P&G products until the add is canceled and an apology is issued publicly. You have great products, perhaps you should stick with your products features and benefits and stay out off all political issues.

20

Your company add is as racist as it get to male gender

20

I was thinking about switching from Dollar Shave back to your product, until I just saw your biased, disingenuous commercial.
Bad call. Do more homework and get some REAL men working for you.
RWW

100

That advert. It's vile, nasty,disgusting and I am no longer a customer

20

Reviewed your new ad campaign (The best a man can be) this morning and have found it most condescending and offensive. Whoever signed off on this needs to know that sales are not increased by bashing your customer base. You have lost a lifetime customer. Unfortunately I'm required to give you a one star rating as zero stars is not an option. P&G will never get another dime from this household.

20

Get out of political commercials
Stop swearing people politically through your commercials
I don’t need you to tell me how I think
Your product is now junk

20

Stupid commercial. Toxic Maculinity? Gillette is attacking men, looks like actually singling out white men. You are a razor company. Put whoever you want in your commercials, but don't become so PC you fall for the fake. Traditional masculinity doesn't offend or attack or threaten anyone. Stop being ridiculous. Or maybe The Dollar Shave Club will become our family's choice.

20

Toxic masculinity?!
Go fuck yourselves.
Go woke, get broke.
Now do a commercial on toxic femininity.
So everything is “equal”.

20

Communist social justice warrior propaganda is destroying America, but now that your company had exposed itself and is complicit in it, I hope it destroys you first I will never use or purchase another one of your products ever again.

80

Hi,
I've been using Gillette Fusion 5 ProGlide Blades since they came out and have enjoyed my shave. Today I tried to change the
blade but it fell out of the handle! This has never happened before. Please send a replacement.

Thank you,

Mel Peltz
106 Anawan Street
Brockton, MA 02302

20

It is unfortunate that I take this time to inform Gillette that Fusion 5 which I use is not up to advertised standards. According to the public Ads one blade should last a month but it doesn't I am able to get 2 shaves out of one cartridge Fusion 5. I am cost effective guy so every time I shave it costs me $1.43 x 2 =$2.87 per blade and I have to throw it out so I shave 30 times a month =( $ 43.00 see my complaint ) when one razor is supposed to last a month ????

20

I am a user of Gillette blades since 20 years , but these days blades are coming of worst quality as compared to other brands, even in first shave it feels that blade will root out hair completely while shaving.
Please provide the best quality blades.

Regards

Ravi Prakash

20

I used one for your fusion 4 blade razors on my face and one of the blades came detached from the housing and made a slice in my chin. I was finally able to stop it from bleeding by using medical glue and a steri strip. I've been using your product on face and head for years and never had so much as a nick. I have no idea if this has happened before to other consumers, but this unexpectable.

20

Shaving cream with Gillette brand use for over 40 years . No more.......
If I had wanted a1/2 can before pressure gave out , I would have bought a smaller can ?

20

I have been getting the blue 3 blade 5 pack blades and I want the servic to stop, I get them 1 each month please stop the service has of now .

20

HiI've always used The Gillette razor as I think it's by far the best plus my sure is Gillette too haha. But unfortunately the latest one I bought i used once and it ripped a long peace of my skin of my leg. So I checked the blades and they were all bent. So I'm wondering if you could send me some vouchers as I cost £15.

40

I paid over twenty dollars for five blades. I was only able to get about six shaves from each before the blade dulled. This is outrageous and extortion. What are customers going to do about it? I hope we can boycott Gillette until they decide to make blades more affordable.

80

I bought 6 pack of your endurance deodorant. I used the first one and the second one the wheel did not work. I tried the another 4 and only one worked. When I tried to return them to Costco they told me I had to return all 6 for a credit. I through the first one away. Will you replace the bad ones?

20

Purchased 4 of shaving gel fusion sensitive. After using it twice it stope working. I try only two of them. How can I get a full refund back, is mailing headquarters for Gillette the best way? Please advise how I can make this right.

20

After buying the Gillette Fusion machine and using it for almost one year, it suddenly broke at the top without exerting extra force to it. Attached photos shows how the machine broke while shaving. I tried to call the 800 number to ask for a refund but was only put on hold. How can I talk to a live person about this issue?

40

Got a new razor and when I went to shave the blade broke and marked my face. I have used Gillette for many years but now I am not so sure. The price keeps going up and the quality keeps coming down. See picture attached to this review.

20

I purchased the Gillette pro-glide shave cream. The tip wouldn't let any of the shave cream come out. I figured it was just that one, but I went and wasted another 5 dollars on a second one and it's the same. All I wanted to do is shave but now I have to go waste another 5-6 dollars on another shaving cream. I haven't quite.decided Wether I'm going to give up on Gillette and go with a different cream or give you one more chance.. Regardless I'm very upset that I've wasted over $10 on your product!

20

My Gillette fusion stopped coming out. I buy the product a lot but you have to do something about the failure of these cans.

20

What is this 100 word corporate headquarters stuff all about with Gillette? This the second time I sen a complaint to which I am still awaiting for a reply. The mach 3 blades I bought recently were blunt.

60

I purchased my usual Gillette Mach 3 replacement blades. The first blade appeared to be blunt then used the second and it was the same. Then purchased another pack which is fine. What do I do with the blunt blades? I have looked online for a refund number but it looks like billing department does not have a phone number.

40

Good morning I have been a user of your mach 3 for several years and found it very satisfactory and was able to get at least 20 shaves from one blade. I find now with the replacement blades I buy I am only getting no more than 6 shaves from them the quality seems to have fallen back and I might add that I am 69 years old so don't have very hard whiskers and just wondered if any other men had any trouble with them. My rating to start with would have been 5 but now I could only give 2.

20

I purchased the Fusion pro glide and found it was missing blades. Only 4 came and there was supposed to be 6 in the package. I demand a refund!

20

Hope this mail finds you well. I faced with skin problem when I get my shaving cans from P & G (Gillette shaving foam) rusted and i received below email when i complained which is emphasize that his can is not rust resistant , and they didn't mention on the can anything as caution and when they use tinplate can they were know that it will use in bathroom and didn't use aluminum cans like the others in the same product. Kindly help me to avoid any potentially harmful effects to any person in the future. And kindly don’t reply with it's not my responsibilities.

No it's your responsibility as human towards your brother in this world to avoid tetanus infection As a result of P & G Gillette rusted cans. kindly find the attached files you are now in front of cheating company as you see in the attached the rusted cans and the effect of rust on the healthy and the reference (handbook of Cosmetic Science and Technology) and the contributors in this hand book are consultant from P & G so they are good known and their email which is acknowledgement their can is not rust proof and from their web site.

80

Good day, I have been a user of Gillette razor products for approximately 25 years. i have never purchased any one of the Gillette products that did not help me until now. I've been buying the Mach 3 razors for a good 20 years and the most recent package that i bought did not last as long as the previous packages that I've gotten. With one cartridge it was very rare that it would complete my face without having to change it for another one. It kept leaving out spots and the blades would go dull very fast. Seeing that I only shave once a week due to the fact that my facial hair doesn't grow that much in a week.

I always purchase the Gillette 8 pack and it usually lasts for a good 3 months. This time however, the 8 pack only lasted 1 month and a half. You have a good but expensive product, to go through a package that fast, it will not make it economical for myself. I'm not sure if there are any other packages that are defective like that one, but to be honest, i was not impressed with spending that kind of money to last such a short time.

40

Hi, I bought a pack of Mach 3 blades from the far east. They look the real deal but are blunt when compared with the blades from my local chemist. I guess I got what I paid for, but would Gillette be interested to see them or is it a common source of complaint?

40

I purchased refills for the Venus razor and there's a malfunction with the lubrication around the razor. It swells up and you can't shave with them.

40

I have used Gillette shaving products for many years and have always found your products to be very good. However I brought a packet a Gillette Sensor Razor Blades this week and they are over sharp and slightly jagged making for an uncomfortable shave and a number of cuts. I have had to stop using them. Have you had manufacturing problems with some of your batches?

20

My blades was broke loose in package after I bought it at the store. I was wanting you to send me a free pro shield razor, but the corporate office declined my request for a full refund by check or cash. I guess this company no longer stands behind it's product?

20

I bought a pack of blades and 2 of them were blunt, this is unlike Gillette can you help me contact corporate headquarters with my concerns?

40

I am finding it hard to find Good News shavers. I shop at Walmart,Kroger food store, and CVS,I am having trouble with those places with the shavers. Those shavers are very good, for the price, and shaveing experience. Please don't mess with a good thing, if that's what happening. I don't want to spend money on fancy shavers. I'm an old married guy that doesn't need to look like a male model when I shave. OH but back in the day. Please see what you can do about this. Don't force me to use a Buck knife to shave with. Come on Gillette, your an American icon for pete sake. Anyway,thanks, from the Lone star state, George Lewis.

40

Where do i start with my complaint? Well as i don't have a great deal of money but have always used Gillette products which i cant bloody afford! And the reason i use your products is because my mam used to buy me the razors and foam because she said that the cheaper products were no good for my skin. So now i am 32 and have left home and have to buy my own, so i have been using your products for 15 years in all.

Any way I seen your offer in the sun regarding the free new pro glide razor so i bought the sun everyday and sent my addressed envelope and stamp as requested along with the bloody tokens. And its now February and its still not arrived, and to make matters worse i am a bloody Liverpool fan and its against my wishes that i buy the sun. So if you could find it in your hearts to send me the razor it would make my day as my beard as you can imagine is pretty messy and long now because of you. Next time I am calling Gillette customer service and giving them a piece of my mind!

40

This is a poorly manufactured razor. I have been using your product before 1968 ,and this are the worse I have ever used. They pull your whiskers out instead of cutting them off. I went and bought a second package and they are also defected what is wrong with your razors?

40

I purchased the Gillette fusion beard trimmer! Sorry it sucks just doesn't perform. Gillette razors are awesome but this trimmer just does not work as advertised. Wouldn't normally complain but it was $29.00. Any way to get a refund don't think I can return it because I used it?

60

I have been buying Gillette sensor replacement blades since i joined the military. Last week i bought 5 Gillette sensor blades and they are poorly made or the angles are off. Rather than cutting like a new replacement blade they tear at my skin like a wood planer. If they cant fix this issue and make improvements i an done with them. I would like my money back or replace the defective ones i purchased.

40

I've been buying your Fusion razor blades since introduced, but recently have been dissatisfied! I used to get 5-6 shaves from 1 cartridge and the last 4-4pack purchases I've only gotten 2 shaves before the blades start to irritate and cuts appear. I thought this must have been a rare/short term problem, but the down grade in quality seems to be more consistent and problematic for myself. I would hate to change brands but maybe you could explain or make good of the purchases I've made to keek me as a loyal customer.

40

Bought a can of gillette fusion gel and after the second time using it the can still full would not give me any more gel. This is the second time it happened these cans are almost $5 dollars a can. I think there product is great but may have to switch to another brand if this is how the company treats their customers. After I file this complaint I will call their customer service department a few more times and see if someone will listen to me.

60

Best razor I have ever used. Never lets me down. It is truly a high quality product. It was seamless and gentle and pleasant, even. This razor is just fantastic. Gillette makes the best razors hands down. And the Fusion blades gives you the best 5 blades out there with the single blade for precision! here razors always leave my skin feeling smooth, no irritation left. I would recommend everyone to use this and definelty not stop using this one.

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