Estee Lauder

I cannot contact estee lauder customer service on line or by phone since I am put on hold indefinitely.

I bought bad mascara

Was shocked and disappointed that I was unable to buy refills for my Estee Lauder automatic eye brow pencil.

In this day and age where the public is encouraged to recycle, the eye brow pencil goes in the land fill.

I recently bought number 407 pure color liquid lip color at Dillard countryside mall clearwater Florida.

I asked the sales associate if this lipstick would stay on she assured me yes it lasts longer and tough to come off.

I tried it but found it does not stay on in the least in fact it’s kind of messy I use other Estée Lauder products such as the double wear so I am disappointed this did not meet my expectation.

Thank you.

Hello,Two weeks ago i purchased a product at Estee Lauder counter located at the shore mall in Egg Harbor Township NJ (this was not the fisrt time i purchased something, im a regular customer), the same day i made an apppointment for the next day Sunday at 3pm to get make up done because i had an a very important event that night (honestly i am not good doing my make up) the next day i did showed up for my appoitment and after i waited about 20 minutes i finally got the attention of the person working that day at Estee Lauder, her name is Patty Patrom.

She was busy with a customer because it was the week for the annual gifts.

I understand that when they are busy with a client we must wait in line but the fact that she didnt want to greet me with a simple smile it made me feel so…

Just wanted somebody to know that the my experience at the Estee Lauder counter was not pleasent.

All i wanted was to return a 47 dollar item that was the wrong color.

I did not have a proof of purchase but gave them the credit card I had used to buy the item .

For some reason they could not find it in the system.

At this point the the supervisor and two of her coworkers started to make me feel like I had stole the product and they refused to exchange it.

I was not requesting for cash back I just wanted a different color.

Until a different girl showed up who recognized me and finally exchanged the product for me.

I have never been so humiliated that after this incident Im sad to say I will not be visiting the Estee Lauder counter anytime soon.

Dear Sir or Mam, I am a loyal Estée Lauder customer and I was rather disappointed when I took my invitation for a deluxe sample of Advanced Night Repair face Serum to Boots Inverness to be told that they were only sent 12 samples.

I am extremely disappointed with the company and to be sent a invitation to collect my sample.

The invitation even had my name on it.

Regards s wright

I recently purchased some estee lauder products which all in all came to around £115 one of the products was a foundation costing £30 and before I bought it one of the cashiers on the make up part did a match test on my face and assured me this was the perfect shade for my skin.

I bought it and got home put some on the next day and it was awful it wasn't my skin tone colour anyway!!

I still had my receipt and tried to take it back a few days later and the girl behind the counter refused and was also very abrupt and nasty.

I tried to explain it hadn't been used at all and told her that someone had matched me with totally the wrong colour but she just totally refused.

I am a single mother of 2 and can't afford to just throw away £30 on something I could never use!!

The only reason I was…

Is there an Estee Lauder complaint number I can call?

Did you receive my complaint?

I purchased a concealer and lipstick at Macy's in Lanesboro, MA on Jan.

12th 2016.

The concealer is the wrong color and lipstick was way to drying.

Needless to say, out of the 50 years using Estee Lauder products I never had any problems with returns.

The sales women said all sales were final and she was not able to do any returns because the store was closing.

Is there any suggestions on what to do with the products I can't use.

Your suggestion would be appreciated.

I went to the Estée Lauder counter at the Tuttle Mall.

There are two Macy's there where the one is not as busy as the other and not much merchandise.

When I went to the counter there was no one there to assist.

I walked to the other Macy's store inside the mall.

The Estée Lauder counter only had one person working it on a Saturday night.

The girl working was not much help and seemed to be bothered by my purchase that she made me go to another counter to make the purchase.

There was no personal customer service especially at this mall.

When Kingsdale was open, those ladies were very attentive and helpful with expertise.

I have been forced to go to the Tuttle Mall because it is closest to my home and I hate it.

Every time I go it is very disappointing with the help there as I have…

Why did they do away with Lucidity Powder And go to a finer powder and a smaller container.

It does not work as well on a scale of 1 to 5 on this it would be less than 1 it does not work as well.

This is my only complaint about Estee Lauder.

If you are really worried about your appearance, Estee Lauder is the right place for beauty products,skin care and makeup items.

Being a new model, I need to concentrate more on my skin care and makeup items and I got the excellent choice Estee Lauder.

Estee Lauder has skin care products,makeup items, fragrances,Re-nutriv lotions,Aevin items.

Free samples, seasonal products,free shipping on any order and free returns are the excellent services given by Estee Lauder.

I recommend Estee Lauder if you are a beauty hunter.