Covergirl Customer Service
Rated 1.69 of 5 Stars
Based on 54 Complaints

Contact Covergirl Corporate

Toll free phone number: 1-800-426-8374

Covergirl was founded in 2010 and is now a leading American Cosmetic brand owned by Procter and Gamble. The company is known for its wide variety of cosmetics, including brands endorsed by celebrities, top models, actresses and singers. Today the company is headquartered in Maryland, U.S.

If you have a problem with your Covergirl purchase or products you can chat with a customer service representative online or call 1-800-426-8374 from 9:00AM - 6:00PM EST Monday - Friday. The corporate office for Procter & Gamble is located at The Procter & Gamble Company, 1 P&G Plaza, Cincinnati, OH 45202.

Common issues with Covergirl include various top products like eye shadow, eyeliner, mascara, lip-gloss, lip liner and many others. These are skin friendly and easy on your pocket as well. The company offers their products even in categories and packages where you can easily select if you're going for any specific areas of your body.

Noxzema Chemical Company founded Covergirl in 1958. Their slogan Easy, Breezy, Beautiful made news across the globe instantly.


Experienced poor service? File a complaint here!

Covergirl Contact Information

Report complaints to corporate and get satisfaction

  • Covergirl headquarters address

    • 1 P&G Plaza, Cincinnati, OH 45202
  • Company website

  • 1-800 phone number

    1-800-426-8374
  • Better Business Bureau rating

    A
  • Customer service hours

    9:00AM - 6:00PM EST Monday - Friday.

Browse reviews of other Cosmetics



Top Covergirl Complaints

Browse more than 54 reviews submitted so far

20

I purchased a covergirl pressed powder at the store today
The product was Covergirl clean pressed powder 120 creamy natural, brought it home and
it was a totally different colour than the one i bought some time last year. It was almost white
and the other one I used to wear to make me look like I had a tan. I called the number and the girl wanted
too much info so i hung up. I decided to complain on line instead. My problem is that the exact same product
is no longer exactly the same. The compact it self is identical and the sticker reads exactly the same, but
the content inside is totally different.
I don't expect to get any satisfaction from this complaint, I just wanted to submit my complaint and express
my displeasure with Covergirl.

20

I recently tried the Covergirl So Lashy ( more to the name) mascara. After 2 days of wearing the mascara I developed swollen and itchy eyelids and cant get rid of the swelling or itching. It was a new mascara that I wanted to try and I will never use Covergirl again for my eyes. I immediately disposed of the mascara. From the reviews I am not the only one with this problem from this mascara. it isn't cheap either!

100

Spoke to customer service Rep Tory, she was polite and attentive. I purchased a product and the color was to dark. She was king enough to send a coupon for a replacement and recommended something more suitable for my needs. Thank You Tory P.S your products are always of high quality.

20

I bought Cove girl Lash Blast Fusion water resistant mascara and I could not be more disappointed. When I tried to apply to lashes the wand was loaded with clumps mascara . I used a tissue to clean the wand and tried again. When I pulled the wand from the container it was full of big clumps again. It was totally unuseable. I am very disappointed in this product and it was completely a waste of money.

80

I HAVE USED COVERGIRL EYELINER FOR YEARS. I HAVE NEVER HAD ANY PROBLEMS UNTIL RECENTLY. I USE THE EYELINER THAT YOU TWIST UP AND HERE LATELY THE EYELINER KEEPS BREAKING WHICH WASTE A LOT OF IT.
THANKS FOR YOUR TIME,
SHEILA

100

I have been sing the Simply Ageless 3-in-1 liquid foundation for years, at least 5 and love the product. I find it goes on smooth and even and the classic ivory perfectly matches my skin tone. The reason for my complaint is that for the 3rd time in as many years that I have purchased a defective bottle. The pump no longer works and I'm unable to get the rest of the makeup out. I buy the product at Shoppers Drug Mart every time and when I asked about it they said to cut the bottle open. I just wanted to make it aware that this has happened a few times but I think that I spend even on the product the bottle should work. I gave 5 stars because the product is great, I just wanted to let you know!

40

Eyeliner flaking
Have only used for a week or so and these 3 colors are terrible
The others are fine
Kathy

80508B956A1

20

hello. i am a faithful user of the colorlicious lipgloss #610.its a great product that does not give u a sticky feel and it's long wearing. i always purchase at walmart.i always purchase more than one when i find a store that has but lately most stores in the north jersey area are always out of stock and if they do have stock its very limited and most times the seal on the container has been broken. please look into this matter and i really hope you guys can resolve this issue soon. there is no other product that compares!!! thank you

20

I have been a cover girl customer for about 20 years and its only in the last year ive had an issue with the "perfect point plus" eyeliner. I used to be able to just glide it on super easy but now even if i barely press on it the tip just keeps breaking! Its happened with the last 3 that i bought. I thought i would give it another try but it still breaks. Ive tried not twisting it out to far but every time the tip breaks, it takes me double the time to apply it. Im disappointed with a product i used to love. I liked it cause it used to apply so easily. Im not wasting anymore money on it.

60

I have used your eye pencile ( midnight blue ) for years But for the last few years I’ve had a problem with the point breaking off about the middle of use . Every time after the first break it does it to the end of pencil and if I can’t find the small end it sometimes gets stepped on and it is very hard to get out of the rug ! I have thought of trying a different product but I am allergic to some and I really like yours ! I hope you maybe able to correct this problem so I can keep using yours ! Thanks a loyal customer ! Mary

20

I recently purchased Cover girl Perfect Point Plus in 215 grey khaki as I have been using it for several years; however every time I extend the pencil it breaks off. Does Cover girl make any other eyeliner in that color?

20

I have been using your product for over 30 year.I buy in balk due to my mental disability.I can not leave my house due to trama.I have someone go buy every product from you cause it is always been the best.I recently started ordering online and I had spent my normal 600. worth of produc with you and it never showed up.I called customer service and was told I was no where in the system. I have been on the phone with your corporation for hours on hours.Faxed my credit card statement showing where I had paid in full. 578.86 to be exact.To then be told it was recived but now its no where to be found when I was told my order was resent and was spose to arrive this morning.I am disappointed in your company.An the stress you have caused me.Your company has riped me off and I have givin you a lot of time outta my days and now I'm so stressed out over it I cant stand to even do anything else but write this last complaint.You guys have stolen my money nd time.What a disgrace. 840 Holyoake Edwardsville il 62025 Tara Jennings I hope you guys make this right. It has made me overly sick and I'm at a breaking point. an old customer Tara Jennings

20

I bought cover girl outlast illumia twighlit coffee cafe,brazen raisin lipcolor and as soon as I put it on it blistered my lips I want something done about this I tried taking it back and getting my money and was told to contact you so know that is not enough

20

I purchase Cover Girl Ink It! black eyeliner as it is my preferred product
The last 3 eyeliners have broken when I have extended the tip, this last one I have used once as the tip keeps breaking off. The actual lot number is not on the product and I have discarded the packaging. Frustrating for me.
You may have a defective lot
Info on the eyeliner:
Proctor & Gamble, DIST., Hunt Valley, MD
21030. USA/E-U. P&G, KT13 OXP, UK /R-U.
COVERGIRL.COM 1-800-4COVER
179 mg (0.006 oz)
Thankyou
Patricia

20

I am very upset about this. I have used Moonlit Mauve for years and I absolutely love. It it's really the only color that I want to use. You changed the packaging and changed the color to dramatically and you still call it Moonlit Mauve??? it is very deceiving and it is not anywhere near the same color. I can't wear it and I have purchased three of them. Shame on you. See attacjement as proof of NOT SANE COLOR.

20

I only use cover girl makeup and have never had a problem until now. I bought the peacock flare mascara. It is terrible. I have really long eyelashes already. I put the peacock mascara on and it comes out with clumps on the brush and my eyelashes. When I did use it I had to put it on then I have to clean the brush to get the clumps out. Very annoying!!! Shame on you cover girl, you make better stuff than this!

20

DO NOT BUY THIS MASCARA IT WILL BREAK YOUR LASHES OFF
I have been using mascara since I was 13 years old, I am now 42 and in all that time never have I had any real issues or problems with my eyelashes. My eyelashes have always been full and long. I bought your CoverGirl Total Tease Waterproof Hydrofuge Mascara in Black and after less than a month of use my eyelashes are a THIRD OF THE LENGTH THEY USED TO BE!!!! ARE YOU SERIOUS COVERGIRL?!?!? How can this product be safe? I should have just stuck to my usual brand Loreal, I am so upset looking at them everyday now. I used to get compliments on my lashes a lot, not anymore because now they’re very VERY short and thin. This is going to take MONTHS to repair, if they even do grow back to their normal length because hair growth definitely changes as women age. I am completely sick about it. I never should have purchased this product.

60

I have a question. I bought covergirl farewell feathering in the box. I like it but can't twist the pencil to use it. I'm twisting white bottom am I doing it wrong. Won't twist.
Thank you.

60

Hard to find the toll free number. Complaint form on their Website would not "Submit" the completed form. Hard to understand customer service person. English was not her first language.

20

After seeing your new commercial using a transgender male, I was disgusted, you used to be a decent moral company .I always used and liked your products after your commercial I will never buy any of your products again. Apparently the average woman is not your target market the average tranny man is.

20

I really cannot believe that your company has been featuring a young gay male teenager in it's commercials for mascara. There is something seriously wrong with this picture, and I don't care if he is a makeup artist. I just do not believe that men belong in products that for the past 60 years have been marketed for women. Now this will open the floodgates and create a precedent so other gays will be featured in makeup commercials.

I'm pretty disgusted with Cover Girl and while I have never had any issues with your products (compacts I've always bought in the past, and occasionally mascara) I no longer will be purchasing anything from your makeup brand. It's a major turn-off to see this kid featured in your commercial.

20

My complaint is in regards to your most recent commercial regarding your product. I first starting using CG products when I was 10 years old, I am now 68. I am disgusted with the fact that you would have a boy in full maeup as your spokesperson. Everyone one of my many friends are in agreement with me and we have pledged to never use your products again. How insulting is your commercial.

20

I purchased the supersizer by lash blast star wars edition light side mascara. I paid about 8 dollars for it, so the price wasn't too bad. I put the mascara on my eyes and about 2 hours later my eyelids literally started to itch and burn. I used makeup remover wipes and removed my eye makeup. Imagine my horror when I looked at the towelete and over half my eyelashes were on it. The mascara literally made my eyelashes fell out as well as made my eyes swollen and red. They're product advertised 400 percent more volume corner to corner. I now have no eyelashes at all from the middle mark to the inner corner of my eyes!! I'm left with about 15 lashes on each eye!! I will never use Cover girl again.

40

I have a complaint I am a grown male married with kids, the common working male, me nor my wife wear or use these cosmetics but we do on the other hand watch TV a family. Yesterday, Thanksgiving day the "james" commercial came on and it was quite disturbing to all of us , we don't want to see this nor should we have to , I think plenty of people know who covergirl is without trying to stir the pot of moral standards or not. I'm asking you please for us and I'm sure millions please take that commercial off the air it's highly unnecessary to promote your product in such a way.

40

I just saw the "equal opportunity mascara ad" for mascara. Unbelievable. I cannot understand why the media seems the need to keep putting equality in our faces. Mascara is about lashes. OK, we all have different needs - but you make different products. I would prefer to not have a company confuse a political statement with make up. Showing a homosexual/bisexual/cross dresser, (I can' t really tell what you were trying to infer), with a woman wearing a scarf (infers a muslim), and all the other inferences you were trying to make, doesn't impress me.

It's America - and we all have the same opportunities. We also have the same responsibilities. I do not like people trying to force "political correctness" down my throat with advertising - that is not subtle, but very obvious. I also do not appreciate this ad as indoctrination for young impressional children. We need to set standards of behavior - or we will stand for nothing at all. I am not prejudiced, but your ad suggests that we are, and that Cover girl is not. And any behavior and morals is ok. Makeup is a ridiculous platform to use.

Let's just celebrate women and their need for quality makeup. Let's not celebrate stirring up feelings of inequality, political correctness and over equal opportunity. The media seems to be doing a terrific job of that lately. I, for one, will no longer be purchasing Cover Girl products, and will encourage my friends and family to do likewise. You stepped over the line this time with inappropriate advertising.

20

It's disgusting to see a commercial with a guy dressed as a girl and Covergirl management think it's ok. Will not use your products any longer.

20

I'm very upset with your ad for "all lash" mascara that had a male modeling your mascara, as I have two male influential children who've seen it. Now my 15 year old thinks he's transgender. I've used cover girl for more than 20 years but will not any longer.

20

I am sickened by the transgendered model you have representing your product.In an effort to to be trendy and edgy you have alienated a huge segment of your market. I used to be a dedicated user of your mascara. Not anymore. I won't watch programming that you advertise on or buy your product as long as this type of advertising continues. I find it distasteful, morally and ethically repulsive.

Congrats on gaining the drag queen market. hope they can sustain your company. I am thoroughly disgusted by your coverboy. I will never buy another covergirl product.

20

I just purchased the Katy Cat mascara used it yesterday and I really liked it so when I went to use it today I was excited. I opened the bottle and the brush had fallen off into the bottom of the tube! I just wasted my money to only use it once! I'm very unhappy. I will never buy any cover girl products again for your so called cover boy with makeup. Shame on you. I bought all your products. But today I thew it out and bought all new cosmetics from a normal company.

20

CoverGirl SmooChies OXXO color 560. I have purchases 3 of these in the past and absolutely love them. I recently purchased my 4th on and it is bad. I don't know what has happened but the plastic taste is to unbearable to even use. It was purchased at Walmart and I do not have the receipt. How can I get a refund, So sorry the product has changed.

20

I have had it with their eye shadow. Some genius (not) changed that sleek oval design to a big, rectangle design. Hate it. Then the last 4 times I have purchased their eye shadow, the end of the brush comes off.... meaning they are using cheap glue. They have made the container awkward and unattractive and are too tight to use decent glue on the applicator. I am going to find a comparable color (tapestry taupe) in a decent sized competitor's container and am going to switch to them after 30+ years with them.

20

I attempted to use a Covergirl coupon for $2 off of a Covergirl with Olay product at Walmart in Mayfield Heights, Ohio today. Walmart refused to honor your coupon. It was not expired. There was nothing wrong with the coupon. They refused to honor it anyway. I thought you should know that your product is being Dishonored at Walmart and I'm furious.

20

I purchased the covergirl perfect pont plus eyeliner and I couldn't use it because it wouldn't ever sharpen. It was like stuck in the tube.

20

I can not believe they are using a Coverboy tran for your advising. It is disgusting and I will never buy another product of Covergirl ever again.

20

I am very disappointed with cover girl for changing the blush sierra sand. The new color is more pink and it doesn't match my skin color! Please please bring the right color back! I've been using this color of blush for so many years! I just can't believe you's changed the color and kept the same name.

20

I purchased the "clean oil anti-luisance foundation" about 8 days ago from Walmart. I have been using foundation for many many years and this one is absolutely the worse one I have ever used. It is like thick pudding. I cannot even shake it out. I actually have to stick something in it so it will start to come out and then it is still very thick and gray. I cannot return it for I have used it a couple times until I could get something different or another brand. The UPC is 084091, (L) 50861722E0, not sure what those numbers are but very difficult to read. #565 Tawny Mauve. Ladies. Do not get this foundation itt is terrible.

20

I was vacationing in Alaska. While away the brush portion of my mascara wand detached inside the cylinder, making it impossible to use the product. The product was new, I had just taken it out of the packaging to use for my trip. Needless to say, I was quite inconvenienced and was not near a store to purchase a new mascara.

20

I have used covergirl outlast lipstick cinnamon stick for many years with no issues. However the last 6 months I have noticed my lips are dry and hurt. I stopped using for a month and lips cleared up. Went back to using and after 1 applications my lips are very sore and hurt badly. This is my favorite lipstick what is going on with it? There has to be something in it to cause swelling and lips to hurt and be extremely dry.

40

My wife used this mascara after watching the commercials and hates it. She did not want to file a complaint online but definitely wants her money back. Demanding some satisfaction due to false advertising!

20

I recently bought Covergirl Plumpify blastPro and it sucks. It's barely wet, and the brush is too big for the size of the containment. Nothing comes off when I try to apply it. I would have gotten a better product from the dollar store! I'm very disappointed at this product. It has zero plumping effect, so that should not be its name and the person who created this needs to get their head out of it. I paid almost ten dollars for this product. Usually I don't have a problem with Covergirl or their mascara's, and usually recommend them. I don't have a lot of money to spend on cosmetics, and not a lot of people do. Check yourself before you wreck yourself.

40

I have had a gross disgusting eye fungus since using Covergirl Lash Blast. I have thrown away tons of eye makeup! And each time the fungus was gone...I bought brand new Covergirl mascara, eye liner, and eye shadow. I get another eye fungus. I am mad! And I want to make them stop infecting us.

20

I have been using your clear mascara for years, but the one I purchased a few days ago will not open. I spent $6 on a mascara that I will not be able to use because of this defect. The serial number on the mascara is 22700 46975. I am very disappointed in this company and Covergirl!

40

I bought covergirl ink it eye eye liner on 5/14 from Kroger, and it's hard as a rock. Its garbage. They won't take it back can't find receipt, and won't exchange it neither, because of the high volume of theft. Won't but cover girl again. I should get a replacement or something.

20

I bought some covergirl ink it on mothers day which was Sunday 5-8-16 from a local Walgreens store. I used it the following Monday, it worked great. no problems. I really liked it. I woke up this morning 5-10-16 I started to put on my makeup, opened up my eyeliner and it would not self sharpen. So pretty much it is trash after one use. I am really disappointed, and feel ripped off!

40

Dear Product Department, I am a loyal customer of Cover Girl products and continue to purchase, however the Perfect Point Plus eye pencil continues to break, some pencils more than others. I usually purchase from Target or CVS
and always buy #205 Charcoal.

20

I bought the covergirl professional remarkable and it clumps and flakes I end up with flakes all around my eyes. Not satisfied at all. Has anyone had success filing a complaint online against covergirl?

80

I have used your eyeliner for as long as I can remember. The only one I use. Last year I bought a pencil, like always, and it smeared horribly, which I've never had a problem with. I bought a second one, thinking that I just got one that was flawed somehow. The second, bought somewhere else, did the same thing. Saddened by wasting money, but more so because I now have to find a new product line.

40

Have purchased outlast lipcolor for years an now the past year colors don't match and bottom white part falls off. Very little lipcolor in tubes an does not stay on as long as before. I tried to return 1 that had only a little in the white part an they said I must of been using it. I am looking for a better lipcolor that stays on an at least can depend on color and amount in tube.

40

I had only used Covergirl products a few times and it broke off. Since it was new, I had not extended it. If I try to use it now, it's loose and rolls. I do not have a way to send a photo.

60

I have been buying Covergirl colorstay lipstick for many many years however I am extremely disappointed because every tube only let's you get half of the lipstick out of the tube. One third of the lipstick at the top can not be reached with the brush you provide or any other object. Believe me I have tried so many types of objects to try to get to the lipstick. The good amount of lipstick at the bottom can not be reached with the brush also but I have found that it can be scrapped out with a thick toothpick or stick but it is very aggravating, time consuming and frankly really upsets me that I can only get to a third of the lipstick when I have been paying you for a full tube for a long time. I have many tubes that I have kept if you want to see them all.

I don't have a lot of money to waist on something I can't use. I have continued to buy your product because I do like it but mostly because my husband and son hate getting lipstick on them when I kiss them. My husband also hates the taste of lipstick. So please reimburse me for one third of every tube that I can return to you. But most of all please make a new container or brush that allows us to get all of the product we pay you for. I have attached a picture of the tubes I am using now. As you can see every tube has the same amount of lipstick at the bottom and the top. Please help I would love to continue using your product but I can't afford to keep throwing away money and my husband is getting tired of watching me try to figure out how to get to the lipstick.

40

Been using liner for years. Last year or so, clumps when going on. Product slides back when press to use. All of product won't come down for use. A lot of money wasted. Very disappointed. Not all stores will exchange or refund.

40

I saw the TV commercial for Outlast Lipstick (Sophia Vergara was shown wearing it) and immediately bought it, paid $7.99 + tax, When I applied it according to directions it felt horrible on my lips, as if it had sand in it. Even after I applied the gloss that came with it, the roughness remained. I thought this product would be smooth and feel pleasant to my skin, as it appeared to be with the actress, but it is just the opposite. Not only that, after eating or drinking the inner part of my lips are almost bare of any color while the outer part has an irremovable colored rim around it, almost like a lip liner on steroids. Then the worst happened: my bottom lip developed two fever blisters when I hadn't had one in many years! All in all my latest experience with Cover Girl has not been a good one. Because of this I will have to think twice before ever believing the hype about your products. My question is: how do I go about obtaining a refund?

60

Three times now I've bought ur eyeliner with the retractable mechanism an 3 times they don't retract! Meaning I'm only getting to use what's showing when first bought! An of course who saves their receipt? So I'm out $6 plus each time! Not happy!

60

I love to use cosmetics and when it comes to choosing the right brand, I have no doubts about Cover girl. The perfect choice for my skin tone. They have a good range of make up. I have used Cover girl foundation and it has lasted the entire day. I had even tone of the skin all day without any smudges. Also used Cover girl mascara. t lengthens like no other and it’s very black. It doesn’t flake either. It give a good look to your eyes and its a must in every lady's bag. Good quality products.

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