Farmers Furniture Customer Service
Rated 1.42 of 5 Stars
Based on 26 Complaints

Contact Farmers Furniture Corporate

Toll free phone number: 800-456-0424

Farmers Home Furniture is a southern US retailer of home furnishings. There are 187 outlets in the SE United States and sales in 2015 were reported as US1918.2 million.

To reach customer service call 800-456-0424. You may also write to the CEO, Phillip Faircloth, Farmers Home Furniture, 1851 Telfair Street, Dublin, GA 31021. The corporate office phone number is 478-275-5130. You may also find contact information here.

Besides furniture, farmers offers, electronics, appliances, computers, outdoor equipment, toys, home accessories and in house Farmers Smart Credit. A new distribution center was recently opened in Russellville, AL. Social media presence was not found in any of the major networks at this time.


Experienced poor service? File a complaint here!

Farmers Furniture Contact Information

Report complaints to corporate and get satisfaction

  • Farmers Furniture headquarters address

    • 1851 Telfair Street, Dublin, GA 31021
  • 1-800 phone number

    800-456-0424
  • Better Business Bureau rating

    A+
  • Customer service hours

    8am-5pm, Monday-Friday EST

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Top Farmers Furniture Complaints

Browse more than 26 reviews submitted so far

20

I have had issues with this particular farmers since the management has changed. When Bonnie was there the people were friendly, prompt to provide service, and knowledgeable about the products that are offered. Since the current manager has been in this office I have had nothing but poor service unless it’s to make a payment. She is rude, a micro manager, doesn’t deal with customers makes her employees cry, argues with them within ear shot of customers and is generally a witch. I had nothing but excuses from her for over two months on trying to get a love seat repaired/replaced that was covered under the warranty. She still didn’t have her workers show up when they were scheduled. I generally have a low opinion of this farmers and will NEVER recommend anyone to purchase anything there. I WILL be transferring my account to a different branch. If a boss can’t trust her employees to do their job right and feels the need to yell and carry on and micro manage them then why have employees.

20

I am again contacting your company to REMOVE THE INACCURATE DEBT ON MY CREDIT REPORTS IMMEDIATELY!!!
If they choose not to do so I will not ONLY CONTACT the 3 credit reporting agencies,,,, I will contact the BBB & bring my lawyer into the matter.
My name Jennifer Weeden
Last 4 soc sec:2403
Under the fair reporting Guidelines
Farmers Furniture claims I last paid November 4th 2016
They had 90 days from this claimed original delinquency to charge off. Yet THEY DID NOT DO THAT WITHIN SUCH TIME GUIDELINES. I DEMAND ONCE AGAIN THAT THIS INACCURATE DEBT BE REMOVED OR I WILL FURTHER THIS! I CAN COUNT AND SEE THIS ALL IS INACCURATE REPORTING AND NOT DONE UNDER ANY FAIR CREDIT GUIDELINES FROM CLAIMED ORIGINAL DELINQUENCY. THIS IS MY 2ND & LAST REQUEST BEFORE I PUSH THIS MATTER!
RESPECTFULLY
JENNIFER N WEEDEN
SENECA SC AREA

20

I went into my local store to make a payment. The girl behind the counter was nice, took my payment, gave me a receipt, and asked when would I be making another payment. I told her I could not give an exact date, but would get it in as quickly as I could. Keep in mind I was now current with my account, made my first payment on time, ran into some difficult times, and was late on the second payment, but it was now paid, and my account current. The owner, Donna, came out of her office, did not greet me, or thank me for my business, but instead, wanting to know what was going on and if I had a job. I told her yes, I have a job. Again, she wanted to know what was going on. I told her I had other bills to pay, too, and she said I had signed a contract. I do not understand the reason for her behavior. If I had been a few months behind, and still not have made a payment, that would have been different. Her behavior was rude, and uncalled for. I let her know I would take any future business to another store, and that I'm a customer and did not like being spoken to that way. I, too, deal with customers every day, and if I spoke to them in the manner she spoke to me, I would not have this job much longer.

20

How can you take a payment without permission. I texted my husband and asked him he sade no he hasn't gave anyone permission to take a payment off of my card his texts state that he hasn't talked or gave anyone permission so tell me how this happens

20

The manager Ginger Smith was extremely rude, and unprofessional during the duration of our phone call. She called me names, spoke with prejudice. She could not confirm or give any accurate details as it pertains to my account. She began to go on and on about how how bad of a customer I am. I would like to request a transcript of the call, I also have a recorded conversation. I would like to file a complaint against her. She is now discriminating against me due to her being upset and only giving me one option on how to pay which is in store. Due to her negligence my account was reported late however I've never been close to 30 days late. She began to yell over the phone and she also verbally stated that she was upset. This level of customer service is unacceptable especially at the managerial level. I have been a loyal customer since 2017 and will not tolerate being spoken to in that matter or discriminated against.

20

I Kimberly Johnson have been doing business with farmers furniture for many years. I have referred several customers to this company out the store in Lyons Ga. In the beginning I ran into some hardships and wasn't able to able as promised , but I resumed payments and paid merchandise off as required. However, I then went back to farmers to show the company that I am loyal customer. I have asked the managers and credit specialist how can I get that one hardship off my credit report they told me to write to Equifax an show good standing. Well I have done both and the issue is still on my records and is causing problem to better my future. I have shown great loyalty and customer service. After speaking with The credit reporting agency and disputing the claim for it to be removed. Equifax said that Farmers denied the claim and wants it to remain on my records. The reporting agency advised me that ONLY Farmers furniture can have this removed from my records. I am asking whomever it maybe to please help me with this matter. The bills are paid and I do not have a balance on my records. If anyone can help me with this problem it will be greatly appreciated.

20

My experience with this company has not been good. Initially I spent over $2000.00 in the Clinton NC location. I purchased a living room suite and a 80 in entertainment center with a fireplace insert. 1st incident was the location didn't have a box truck so my sofa, love seat, and chair were delivered on a rainy day in the back of a pick up truck, with my couch standing on it's side and extended in the air. I was told the entertainment center would have to be delivered later as it had not been assembled yet. The very next morning I received what I would later discover was the floor model from the store with tons of damage. After speaking with the manager I told they would deliver the new one the next day. They did and again this one had scratches and dings, I was told they would order another one which came in damaged as well. After getting upset I and contacting the corporate office I was given the damaged entertainment center which I will have to replace anyways because of the low quality material that is chipping and fading in color as well. Less than 90 days after receiving the furniture springs are popping out of the back of the couch and through the cushions as well as under the arm of the couch there is no cushion at all it is material stretched over board. I contacted the Clinton location and was told since I had paid for my furniture in full I would have to take it up with the manufacturer. Which I did and was informed that it was the retailers responsibility to contact them. I called the retailer back and was told the lady, Brenda, who could handle that would be in the following day and I would have to call back and speak with her. I eventually had to call the next day around 4pm as I hadn't heard from them and was told that she received the message and planned on working on it later. But that I could expect a call in the next day or so from a Florida # of someone who will come out and decise if it will be covered. 2 days later no call. I would advise anyone looking to do business with Farmers....Don't chose a different company. Poor quality furniture and very poor customer service. Who delivers brand new furniture in the back of a pick up truck?

20

If the furniture place already sent paperwork for me to be sued in court why they keep calling me 6x a day leaving messages and when I did call back the only thing I was told was how much you can bring me so we don’t have to go to court... if that was the case I told these ppl I was unemployed... I been complain about furniture that broke less than 3 weeks to a month that the still haven’t tried to replace or help but instead of asking for money... My family and friends complaining about how harassment the calls keep coming because they call me the same... I rather settle everything in court if I never got any help from the broken furniture that I been complained about .Enterprise poor service . Can someone please contact me back for cooperate before I call my lawyer about harassment thank you

20

I purchased a wash machine for Farmers Furniture and tore up after a couple months I had to stop making payments for them to come get it and fix it Lee repair shop had a few months brought it back it is still not fixed they said they would reimburse me my money if I caught up my payments and I told them if they have done their job I would not have been behind to begin with I will have tried to talk to someone at the head office cannot get ahold of anyone no one wants to help me with this and I'm a about to go get a lawyer don't know what I should do so I'm posting this here now

20

Store 115 Rincon Ga. Either everyone of these people needs retrained or they are the most dishonest, disrespectful, deceitful, con artist I have ever come across. After given the bottom line on the price, all of a sudden they decided to add a lot of extra cost. The next con artist move from your store 115 Rincon Ga, was to give us a delivery date of March 29th 2019. So making us believe that our new furniture wood be there on the 29th, they took our money, then the next day they decided to call us and tell us that they will not deliver on the 29th and will not tell us when. Then we talked to a lady that said that we could come
In and get something of less quality for the same price. I said to her, so your trying to force us into taking something that we don’t want or will be satisfied with. Her response was yes. All we are asking for is either our funiture that we picked out or our money back. Now they claim that we signed a back order form, which is another lie. If we signed a back order form why would they give us a hard delivery date of the 29th. As of right now I’m inclined to share our experience with all of my friends here at Gulfstream. But then again we’ll see what happens with this email.

20

Location (Hwy138) Stockbridge Ga. So unfortunate that you just cannot find good customer service. The kind that once the sell is processed or when you think its processed that you actually get accurate status and communication on your merchandise. We purchased a product on 2/14, was told first 4-6 weeks delivery and then was told 6-8 weeks delivery. Only to find out that it WAS NOT EVEN ORDERED. EVER!!! They took our money on 2/14 but never processed the order . It only gets better, even when I went there in person twice and called multiple times they repeatedly stated that they will reach out to Corp for the eta of arrival but will be in soon. Livid and beyond!!!!!!!!!! Every person who I spoke with needs to be fired.

20

My husband and I purchased 2 loveseat a from the Seneca SC store. We are making payments on them and both are warranted both of them needs repaired..they have not been abused..it has been around 3 months and they have not been repaired. We have talked to Mark the manager and he is VERY RUDE and hung up on me. We just want our loveseats repaired so we can sit on them we are planning on paying these off but we want them fixed on a timely manner. We are very disappointed and frustrated at this time and we will never buy anything else from Farmer's Furniture..thanks Jimmy and Susan Certain

20

Have been calling since October 2018 about a piece broke off my bed and the whole bed broke. When the piece broke everything fell and broke ( box spring, slacks) and no one has called nor came out to look at it. I pay my bill every month but the wanna call when I'm a day late but can't anyone get in contact with me about repairing my bed. What's the point in paying insurance or all the other things they add in if they are not gonna fix the problem. I'm really on the verge of telling them to come get it and going some where else. I work too hard for my money to just be giving it away on something that's broken.

20

I went out of state Nov, 28th and returned jan. 11rh. I contacted moncks corner office to let them know. Today at 1230pm I was in the back of my house. I heard alot of banging on my door. It was the company truck with two men. They were pulling off. I opened the door a letter fell on the floor. I was on the phone trying to make a payment. The men came out the truck. The white guy started banging on the door harder and yelling my name in the street. I open the door and said "what the hell are you doing "? "Stop banging on my door and yelling my name in the street. The white man took his hand and used force to push my door wide open. I had.to push real hard to close it. All of this for 189 dollars pass due. Pay off of 400 and something dollars. My body hurts from the force he was pushing. I'm disabled. This was supposed to happen professionally. They were screaming "give me my money now" wow.

20

I’m a customer of Farmers Furniture but when I saw one of their employees posting ugly comments on a neighborhood watch page about giving people heads up of road blocks. She was so disrespectful.
so I decided to look at her page of course most her stuff is hateful and disrespectful language. So then I see she’s employed in the by farmers furniture.
Why would anyone hire someone who is that disrespectful and see it ok to warn a drunk driver to avoid the road block that just might end up in car accident killing themselves or other innocent people? Road blocks saves lives,. If you’ve got nothing to hide them road blocks shouldn’t worry or offend you. ? This right here is part of what’s wrong with our country. Sad thing is she’s a mother and her kids will learn this same disrespect.

20

tree of savings. the paper didnt say you had to purchase something before you could pick an ornatement off the tree. cairo store changed the rules you could only pick one if you was buying the stores value and quality has went down see the old manger and her assistant left. It took me out of spirit because this where i do my shop and have done it for last 25 years

20

Very disappointed and need some one that cares about loyal customers. The Athens Al store is very uncomfortable and not trustworthy. They want me to pay for insurance that I did not want and I never purchase when I get a new contract. I always pay on time and payoff earlier and now new employees are in store and do not know how to explain contract to customers and also rest of paperwork you sign very unsatisfied!!! Also add on balance of previous account is not correct I have all my receipts and manager does not seem like he cares.

20

I go in Newberry store to see about getting a bedroom set and a TV first I have to go to the bathroom ask the lady for directions to the bathroom later she said to the manager I must have came in just to use the bathroom so then the manager comes and checks me then he tells me he says nothing that if I don't like it there's a door get out of his store

40

I've been a customer for 4 years now. Never been late and have paid stuff out several times. I go in last Friday to pay off my account and to get something else. The item was $1299 after taxes $1500, I don't know how then financing charges took it to $2000. Farmers had 0%financing for 12 or 24 months. They said I didn't qualify for it. I called on the phone. The system is set up by phone number she didn't ask me my name nor number told me to hold on came back less than a minute saying I didn't qualify. How did she check it and I didn't qualify? Please explain to me. This was at the furniture store in Dunn NC. I want the system with 0% financing for 24 months, if I can.

40

Well we been having problems with farmers customer service for a while now. I'm the first to admit we have gotten behind with them but they called my grandmother running their mouth about our account with her.

I let it go a few weeks ago someone we know who works out there as a sales person brought us a letter from them. I didn't think nothing about it and the other day a mutual friend between me and my husband and that women who works out there. Now this mutual friend we never told we have an account out other he came up to my husband and asked if we got everything straightened out with them. I'm sorry but even if we did get a little behind with them its not right for their sales person to broadcast that with anyone.

I called farmers furniture head office and they said to me when I brought up them saying our account info with my grandmother they told me its OK if she is a reference which is not true all. They are supposed to say to a reference is tell such and such to call not go into any details and then they said if heather is just a sales person how does she know your info.

I said I don't know you ask me and and then they called back and said we talked to heather about it and she said she didn't say anything. I asked how the heck did that mutual friend find out so long story short they invaded my privacy and all my info is supposed to be confidential but wasn't.

I can't wait till I pay them sorry no accounts off and I advise no one to go to them. They wouldn't even fix my grandmothers furniture when she called. So, if you are thinking about going through them please look a this review along with many many other peoples reviews about this place. Do you wonder why they don't have not even three stars? Cause they suck.

40

This is on my mother's behalf she went to the store on the 5th to rent a fridge everything was fine they delivered the fridge. Eight days later we had to call to have the fridge picked back up for repairs in. When they came for the fridge, water rushed out the bottom. Now five calls in and a week from the first payment the fridge is still at the store and we have recorded are phone calls with the store. We were told by Farmer's and another worker the fridge wasn't ready in the part was on a back order.

40

Bought reclining love seat and recliner recliner from beginning was not what I ordered then lever that's puts out leg rest would not work manager told us to put oil on it then loveseat recliner leg rest became broke told manager. It took 3 weeks to get some one out to look at them factory defect ordering parts after 3 months decided I no longer wanted furniture turned in. I am very disappointed in Farmers I paid 400$ down and 115 a month since june 2015. We also purchased air conditioning and was told it would freeze up at 65 well that's ok only use on 70 I still have air conditioning. Also purchased lawnmowers {2} both had oil in them at time of purchase and neither worked returned. Farmers has cost me a lot of money with nothing to show but a 3.99. Will never shop there again and am warning every one not to buy from them.

60

I'm writing in this complaint. My dryer is not heating and will not dry. I called Farmers customer service and tried to get them to fix it put they want fix it needs heating element in it. Been doing business with Farmers Furniture for 10 years and think they need to stand by the stuff they sell and need to take care of the problem.

60

In this month of January me and my father went in to pick out a vacuum I'm a customer at farmers home furniture in Sanford nc and the lady that assist me up front her name was Elizabeth and the other lady was an mixed girl and me and my dad was asking questions about the new vacuum we purchased did it have a warranty on it.

Elizabeth said ''no'' and I purchased a eureka vacuum in 2015 and it had a three year warranty on it but the eureka vacuum broke so I called mr. james mason and he told me to bring the eureka vacuum into the store and they would send it off to be worked on. So that's what me and my dad had done and my dad was asking Elizabeth questions about the new vacuum we had purchased in this month which was January. And my dad had said to Elizabeth that their should be a warranty on the new vacuum and she said to me why am I'' (iris) getting mad and I said to Elizabeth because I'm a grown 27 years old woman.

Elizabeth was very rude to me and my dad and Mr James mason was up front sitting at the desk and Mr James mason didn't say anything to Elizabeth at all about her being rude to me and my dad which me. Mason should have said something to Elizabeth so me as a good customer of farmers home furniture. I'm very disappointed in the way Elizabeth was very rude to me and my dad and the lady that sold me the new vacuum in farmers home furniture her name was Pamela Thompson.

40

Manager called employee in to the office begin talking to her and telling her how he hates me and don't like me after she had just had a brief disagreement about who was gone assistance me because she had spoke to me when I walked in but I had already came.by early and spoke with the lady. Todd the manger not knowing I was standing right outside his office door began to talk about me but the two ladies we're new faces around the place because I been around for awhile. When she recognize who he was talking about she told him that I was right out side and I stuck my head in the office and told him yes I'm right here and he was speech less I politely left the store to cool down he called and continue to lie and say he wasn't talking about me to his employee but yes he was before he could carry on and keep talking also mention the girl with the 288 dollar voucher with was gone spend it all the she stop and told him I was right out side before he.can counties to say him much he didn't like me.

60

Bought some indoor and outdoor furniture from Farmers Furniture last month. Incredible and latest designs. After going to the outlet, I was really excited to see the kind of quality stuff they have. The staff out there were pleasing and were eager to help their customers. We made the payment and they ensured that the delivery was done on time. Absolutely no issues while the delivery was done. They placed the furniture in its place without any scratches or damages. I have received many compliments for the selection of furniture at my living room. Thanks to Farmers Furniture for designs they have shown and made my selection easy.

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