DirecTV Complaints Continued... (Page 6)369+ reviews added so far. Upset? Call DirecTV corporate: 1-855-802-3473
After many years of using Direct TV, and paying ALL my bills, I decided to use AT&T Uverse and changed over. I had no problem disconnecting. I paid all my bills in full. I sent in the cards from the units as directed by Direct TV. I received a few letters from Direct TV trying to get me back, but I have decided to stay with AT&T. After disconnecting I received statements indicating a 0 balance which were correct.
Yesterday, I received a bill from Direct TV for 3.99. They charged me for a pay per view charged dating back to 2007. I called to complain about this charge but the customer service person said only billing could help me with that. I called the billing number and got an automated voice. This did not help. So I am writing to complain about this. This is ridiculous! If you insist on charging me for an eight year old charge. I will need you to send me a record of ALL my charges and payments for that year. Account number is 38075316 It is only $3.99 but it's the principle of the thing.
I had to vacate a house that was sold and called to cancel my service. I was talked into suspending for 6 months instead. ! was told after 6 months I would be contacted and then either send back box or call for new dish installation in new location. Sounded good, I was moving and this was one last thing to worry about.....I thought. I was contacted at the end of the term and told them I would not reconnect and they said no problem and sent me a box to sent my box and remote back. This was my third location with DTV and I was still happy. Then 2-3 weeks later I get a bill for a half month...$63. I called twice to get this corrected and the help doing so was terrible. Even the two managers I demanded to talk with. Finally sent in a written complaint weeks ago and am still being harassed. Three automated calls today Sunday 4/12/15 already. The fools are also once again sending me all the monthly promotional and regular junk mail one gets when they really do have an account. This is one company that I have really lost all respect.
I haven't received any bill yet this month and my service was shut off. I called and spoke with someone and they spoke with their supervisor and said it was ok to turn the service back on due to the fact that we never received any bill or notice saying it was Guna be shut off if we did we would have paid it. We agreed to pay the $61 by the date they offered and two people said it would get turned on today and as long as we paid the $61 on time they would not interrupt service. They transferred over to another department to get it turned back on and there they could not do it. after 2 hours on the phone the lady said her computer froze and we had to hang up and call back again. We called back again and spoke with someone who said they could not turn the service back on today and she didn't kno what the other person was talking about. S
he said she had to transfer me to someone else.....now I'm on my 4th customer service representative....there the guy said there was nothing he could do and when asked to speak to his supervisor he would not let us. We have been a customer for over a year and a half always paid our bill and he didn't care when we said we wanted to leave. Very disappointed this was all over $61 and they kept pushing us from person to person and each person said something different. The first person said it was ok to turn back on service and even okayed it with their supervisor! U shouldn't promise something to your customers and then say otherwise! We wasted over two hours on the phone. Completely disappointed! Would never recommend them to anyone! Even spoke with my brother and he is canceling as well!
A returning customer from previous year expecting a better services from the last time which wasn't so as we had began our services that we had noticed that our bill had increased and less customer service meaning that they would deliberately ignore some things such as rebates discounts freebies as such and that I had filled a complaint against them to cancel our services which was also ignored . If they do not recover from this then we will definitely cancel & demand a full refund and that I don't mean a debit card that i do mean a money order or a cashiers check.
On September 30, 2012 I switched to DIRECTV from Time Warner Cable because I was tired of the cable company's repeated "Sorry, we can't do anything to correct our mistakes" customer service attitude. I regretfully feel I am receiving the same disappointing customer service from DIRECTV. I am a first time satellite TV customer so I made sure I had a list of questions written down to ask during my initial installation. I had a receiver installed in my bedroom which is the only place I had a television at the time. Knowing I would be purchasing another television for downstairs soon after, I specifically asked the installer about the process for getting a 2nd receiver. He went downstairs and checked the outlet and told me it was fine for a receiver. I asked if there would be any extra charge. He said I just needed to call DIRECTV to add a receiver and a monthly charge of âlike $6 or $7â would be added to my bill.
On November 19th, per my conversation with the installer, I called DIRECTV to add a receiver and to my surprise I was told I would be charged $150 plus a monthly equipment charge. I was fine hearing about the monthly charge because I was aware of that however I was appalled to hear about the $150 charge for the receiver. I told the customer service representative about my conversation with the installer and the representative told me "I'm sorry Ms. Orange but our installers often don't know what they are talking about when it comes to DIRECTV policies. We can not do anything about the $150 charge for the 2nd receiver".
Well, that is unfortunate misinformation and a mistake on the installer's part that should be rectified fairly. Given my plans for purchasing another television that would need a receiver within less than 2 months after my initial installation, I surely would have asked the installer to leave the 2nd receiver with me on the day of my installation to avoid the $150 charge had I known the truth about the cost of adding a receiver after the initial installation. Last night I found a DIRECTV Equipment Lease Agreement online which does state the $150 fee for additional receivers ordered after the initial installation however this lease agreement was never gone over with me nor was I ever asked to sign one. This misinformation was the Installation Technician's fault and miscommunication that I should not have to pay $150 for. The Technician's ID number is MANCO40332.
I would appreciate if this mistake on DIRECTVâs part was handled fairly by waiving the $150 charge this one time because of your employeeâs miscommunication. By doing so, you will have a loyal customer. If this can not be resolved fairly, I am sorry to say that I will be counting down the months of my contract and you will not have a repeat customer in 24 months.
In March of 2012, I called AT&T to sign up for Uverse and internet. They informed me that Uverse was not available where I lived but they had a partnership with Direct TV. I called Direct TV and informed them that I had my house up for sale and would be moving and specifically asked if there would be a charge to move and was told "No". I even questioned them because it seemed odd to me.
I would have stayed with cable and waited until after I moved. I was then offered a position transfer by my company from IL to NV. I sold my house and was living in a hotel for a month before moving to NV. Direct TV told me that they would suspend my service for 6 months since I was living in an apartment and did not know how long it would be before I bought a house.
Once I was moved into a house, I received a notification from Direct TV that I needed to begin paying for my service again. I called to have the installation scheduled and was told that there would be a $235 fee. I asked how much it would be to get out of my contract and was told $295. I argued and they said they could escallate my complaint and a supervisor would pull the recording of my call from March and call me back within 72 hours.
They told me that in order to escallate the case, they had to charge my account for the $235 and schedule installation. I told them to schedule it out two weeks to allow time for me to hear from the supervisor and resolve this issue. I waited 9 days and did not receive a call. I called again and was again told that I should hear from a supervisor any day. I told them to push out the installation another week. I waited 5 days and still did not hear from a supervisor.
I called AGAIN and this time I was told they could transfer me to a supervisor. They transfered me to a supervisor and she informed me that I was required to pay the installation fee and there was nothing she could do and that the supervisor is not the person to pull the recording from Mar and do the research but I would have to file a complaint on this website. In addition, I was informed that to get out of my contract would actually cost me $400! I asked why I had been told $295 a month ago and he said the other representative made an error. I am beyond angry with Direct TV.
I am tight with money at this time and I told the supervisor that I would like to do another 3 month suspension to get caught up before doing this and she said that it was not possible to remove the $235 from the account now. I feel that none of these representatives were willing to stand behind what I had been told or to work with me and allow me a few more months to come up with the money for this installation fee that I did not anticipate due to the false statements made to me.
I have not yet said anything on facebook or twitter about this but will absolutely be slamming Direct TV and definitely will switch my service to Uverse (who charges NO fees!!!) as soon as my contract is up. I don't know why anyone in their right mind would use Direct TV with the horrible customer service you have. I would greatly appreciate some form of resolution in this matter.
WTF is up with DirecTV not carrying the Lakers games? We have a 93-year-old in our house - this may be her last season - and she can't watch the Lakers because of stupid political disputes. Get your sh*t together and do it now. And no, it doesn't help that you "rewarded loyal customers" with free NFL Season passes, now that I know it was about bribing us to stay with you for a year before the Lakers season started. I have paid so much money for the nba leauge pass and I can't watch any of the lakers game what type of crap is that. I hope direct tv loses alot of customers for this
I have Direct TV in 2 states. I have been a Direct TV cutomer for a long time. The customer service has declined exponentially. I requested the NFL package in my South Carolina home. Customer servise said yes I have it and referred me to technical. Technical insisted that I never ordered it and was extremely rude about the entire conversation.
I now know why Diect TV makes you sign up for 2 years. It's because their employees are disrespectful and rude. Since you can't leave them for 2 years--they really don't care how you feel.
I couldn't believe what my babies were watching on "their" channel. I heard the foulist words and discussions about sex coming from my kids TV.. This show belongs on another channel. What in the world prompted Nick to put this kind of show on? If this continues I will cancel ALL of my Nick shows. There are plenty of other channels for this kind of discussions between women but it does NOT belong on my grandchildrens favorite channel. I don't even want to know what will come next. Every parent & grandparent in our area is disgusted. PLEASE MAKE A CHANGE OR WE WILL!!!!!!!
We recently had Dirct tv installed and was offered a "package" deal which included free movie channels for 3 months and free NFL Ticket. The installer showed me where the NFL games were, (channel 700s)and told me to enjoy the games on Sunday. Well, Sunday came but I did not have access to NFL Ticket. I also do not have the free movie channels as promised. When I complained to them, they lied and said they had not promised those things in my package.
They said we were locked in to a 2 year contract and there was nothing they could do about it. Funny enough, they let my wife make an agreement over the phone to alter the contract by paying more each month, but would not allow us to add the NFL Ticket we were promised the first time. I HATE to be lied to.....Sign up with Direct tv....you WILL be lied to!
To: President of Direct TV Â Â Â Â Â Â Â From : Jim Takeuchi
I was requested by your customer service rep to write this memo to describe my situation;Â As I received the phone call by CBE Collection (Ms. Lili) regarding $63.28, I called and spoke with your Customer Service person on Sept. 26, but her explanation regarding $63.28 has not been cleared enough. I never received any bill of $63.28 from Direct TV before, yet I received the phone call from CBE Collection agent.
I always have paid my monthly bill through Verizon (I participated in triple package deal such as Internet, telephone and direct TV) on time and therefore I am very upset about your approach to treat loyal Customers like me. I am not in the position to pay the bill until you explain the entire situation adequately and apologize me for such behaviors and actions. I am looking forward to hearing from you.
E-mail address; firstname.lastname@example.org
It has taken Direct TV 3 months to get a change made on my account. I called in July to downgrade my service it is now October and I'm still being charged the same amount. On top of that they are charging me $125 per receiver box (2) that I called to disconnect and NEVER received the box to return them in. Come to find out they were sending it to the address I lived a year ago even though the rep "confirmed" my address. They have no accurate notes to go by and I'm stuck having to call them every month and spend about an hour each time trying to get this resolved....each time I get the same answer, that it is now taken care of and I should have no further problems. LIES!! I'm so sick of Direct TV!!!
Well I am new to direct TV, so new I am getting ready to pay my second bill. First I did not appreciate all the wires that ware left exposed after my install. Now on this date Oct. 27, 2012 I am not getting any service. So, I go through all the steps that my box recommend. After several attempts and several failed attempts I called customer service. Well at this time I go through the same attempts as be for. Well after doing what customer service asked me to do on the inside. Customer service asked me to go outside and check the dish. See if I can move it or if it has been moved. Shouldn't I be getting paid for doing there job. Well now I am with out direct TV service until Monday! Sure is funny they want there payment on time but the paying customer has to wait ! This is bull!
Skip in Audio Have gone thru connect and checking for loose cables several times and now getting a tech to come out and check or replace receiver. After five or six calls and talking to reps. all over the U.S. no help. I called to cancel my service and the rep. is going to send me a replacement receiver will have to see if this takes place as promised. Direct TV's service is almost 0-0-0, after the holidays I will change service and maybe even go back to terrible Cox Cable thier service is better than Direct.
When is Direct going to figure it out that one person must follow thru on the complaint until it it is taken care of and be responsible for the complaint. Direct is so big now that every thing gets lost but the 1st time sale. I know my $120 per mo. will not hurt Direct Giant but maybe a million will. Net Flex paid no attention to the customer and look what happened. Some people has got to have Direct TV. but I don't. Good bye after the holidays.
We purchased Direct Tv with the understanding we would have available one free move within our two year contract. This did not depend on bill paying history or after one year of service. We asked the sales rep from Sam's club these questions, he assured us that we would be able to do a move for free. We had asked this do to the fact of a potential job transfer. Well we had to move to another state. Now Direct Tv wants to charge a $100 fee not free to transfer service. This would not be an issue however when we were told it was for free and assured it.
Now it is an issue. Does anyone have a really good number to Direct Tv to truly voice a complaint? Oh and they said they would get back with me right away, lol that was two weeks ago. I guess I call the FTC and FCC like i've had to with Sprint.
I have had Direct TV's satellite programming service since 2003 and have kept their service even after the contract expired years ago. Last month (October 2011), I cancelled their service due to bad economic times. Their agent told me not to make any payments until I received the final prorated bill in the mail. I had been using their internet-based system to make payments which required "my authorization for any transaction". The final bill was going to be paid when I received it.
The final bill was for $100.08 which was reasonable. Direct TV did not wait until they received my payment; instead, they entered into my checking account and withdrew the money without my authorization - this is an outright action of theft! I am the only one with the authority to make payments from my checking account (whether online or via hardcopy check). This is a breach of trust and actions of a company that will steal from anyone the first chance that they get when it suits their purpose.
This cannot be allowed to happen. It is a legal issue which the government needs to take action to prevent. If a company advertises a service option to pay via their internet connection, this does not allow them the right to enter and take your money anytime that they want without your authorization just because you have paid in the past using their internet service. It demonstrates that when a corporation is given access to privy information from their own loyal clientele, they will use that information to steal from the client.
Did they think that after 8 years of paying their programming service, all of a sudden they were not going to get paid the last $100.08? I run my own business. If I disrespected my clients the same way, I would have been out of business along time way. If I took the same actions as Direct TV, I would be in jail.
I felt cable was too expensive and so decided to try DirecTV. Not sure who to complain to for DirecTV in Dayton, OH. I felt mislead when I saw their website. It specifically said that: free professional installation! No equipment to buy! No start-up costs! I scheduled a time for them to come out and install the service.
When the installation guy came out, he came running up to me like he was angry and looking for a fight. I would like to say his name was Joyce because he was acting like a real bitch. His actual name was Jason Wilson. He looked around and then charged me $7.15 for a metal pole and after talking with the maintenance guy, he brought over a metal tripod. He said I was lucky because they cost about $80 and the maintenance guy gave that one to me for him to install DirecTV.
Didn't their website say, no costs, free installation. He was messing with my phone and I told him to leave the phone chord alone. He said he was just trying to help me out. He then did the installation and asked to see my internet service. He said he didn't think he could install the service. Later he told me that I had all the channels more than 285+. Later I found out that he never hooked up the internet service and I had none of the OnDemand channels.
I called the company and first they said it takes 24 hours for all the channels to load. After 24 hours, I called back and they said, they would look into. After I told them he did not hook up the internet service. They said they would send someone else out to hook it up. Someone later called me from the company and told me they could not hook up the internet service without a router. They said they don't carry or service routers. Didn't their website say no costs and free installation? They told me to go out and buy a Linksys Router.
He sounded like he was laughing which irritated me even more. Didn't their website say no costs and free installation? I told him that it was not the service that was promised to me and no one told me about having or getting a router and that he had aleardy charged me $7.15 for a metal pole that he used to put the dish on, it's not like I'm going to take that pole with me any where. I told him if they could not get the service to me the way it was advertised, they needed to come and take the service completely out of my home because I will not accept partial service of what was promised to me. After going a few rounds with him, I called DirecTV and someone else told me that I did not need a router and that they could do a hard line installation and all I needed was an open ethernet port.
Someone else from the company later called and told me that I needed a router. So, I told him I would look around for router and call them to come back and complete the installation. I am looking for a router now but I am so angry, I can't sleep and decided to follow up and write a few letters of complaints. Not sure who to send the complaint letter to here in the midwest. False and misleading advertising is illegal. If they can't provide the service offered in their advertisement then it becomes a breach of contract by their not living up to their promises on their website and in their own contract, if they fail to perform the services provided, they have breached the contract and that opens room for contract cancellation. I am not happy. Upset that I had to deal with very unpleasant individuals, people lying to me and feeling robbed.
I talked to Brandon on October 23, 2012 to ask about renewing my service with Direct TV. Brandon said the new cost would be $68.99 per month TOTAL. I got my first bill and I was billed $89.47. I tried to resolve by phone and talked to Emannuel, Shonta, Erica, Michael, another Michael, and Betty. They refuse to change to their original committment. They all quote this offer and that offer, but they are no help and all say they cannot access the original person's committment. Conveniently, they all say they cannot go back to the original person I talked to and curiously, their computer screens do not show how much Direct TV committed charging. It seems the scheme is to quote one price to get you to sign up and charge you another and say the customer must be wrong. I am very frustrated. If I cancel and return their receivers, they claim to charge exorbitant cancellation fees. Can anyone help?
I feel as though I have been scamed. Direct TV installed last week. The equipment never worked correctly. I called and they troubleshooted for me but it still would not work. They made an appt. for a tech to come over on a Friday he never showed up. I called and was told they "got hung up at another appt." and that I would be the first appt. on Monday. They still did not show up at 8 am. I called and they said he would be here at 10. I called again.Â To say this is not working and I don't want it...I was told I would have to pay aÂ cancellation fee of $480.00. I feel scammed. I will follow through with the attorney generals office.
In october of 2010, i had moved into my new house and got set up with direct tv, but in november we were robbed, loosing all of out electronics and etc. including the direct tv box and remote. my insurance company wanted a statement from direct tv, showing what it would cost to pay for the box that was stollen, and how much it would be to put another one in the house. the total was around $530.00 (and the insurance that i signed up for through direct tv, covered nothing).
I was on the phone with them for 4 days straight, once for over an hour, trying to get them to send, or fax me a statement showing what this was cost. i pretty much got the runaround. one lady said that they didn't have a fax machine and she would turn me over to the department that did have one, i was on hold for 45minutes, before someone got on the phone, and claimed that they didn't have one either. another lady told me i could go ahead and pay up front for the next box and then i would have a statement telling me how much it cost.
I didn't end up getting anything from them, and my insurance would not cover it because they had to have something on paper.
i ended up paying $450.00 just to brake my contract with them, thier services, was the worst i have ever had with anyone.
When I called direct tv about a billing question a very rude young man told me he could not help me unless i wanted to pay my balance of over two hundred dollars I asked how this was possible when I had called the first of April to change to the 24.95 package he very rudely told he had no record of this and was very rude then hung up I called back and asked to talk to a manager was told I would be put on hold then transfered to a manager I waited 35 minutes to be told he was transferring me now.
I waited another 20 minutes then was hung up on I called back went through the same process this all started at 9 am I finally got a manager at 12:53 who was so rude she would not even let me talk she said I hung up on her they would not adjust bill they would not give me the basic package I ordered in April because they could not find the order and unless I paid the 200 + balance they could not change my package an my service was going to be disconnected the next day.
My service was shut off the next day and I recorded 9 calls the next day for payment I will not pay a 200 dollar bill when I followed the rules to change my package I can't help it they can't find it.
My neighbor asked me to watch there dog for them because, they were going to Disneyland. now, how did they get invited to Disneyland for FREE? they said DIRECTV invited us for free. Me and my family would also like to go. we ARE DIRECTV users- and always will be. Unless we don't get the customer advantage they did. We also respect your service, we just think its unfair? thank you and hopefully we get a response before sat. 16
Just got TW cable with internet. Had DirecTV and dial-up prior. Since my DirecTV could not find the signal(again) I made the decision to go with cable and get the internet also. Dial-up was ok for me for a long time but in the last 3 months or so the speed was somewhere between 16 and 31 kbps. So I get all installed, minor problem with the internet modem which was replaced. My main issue is with the Favorite channels option.
It only scrolls thru channels one by one to see what is on and no way to see future programs of only favorites. To compare, with DirecTV I was able to create and use 2 favorites lists and select either one in a "guide" mode so I didn't have to page thru all the channels to look ahead. This is very annoying.
My December January bill was 125 dollars in change. I called an. Asked for an extension until February first to pay the 125. Unfortunately recently I had had credit card fraud done against me and it's taken several weeks to be able to get my information straight back out. During this time supervisor McKayla in the Philippines number 109693.
Unfortunately I was in a debilitating car accident in 2001 show I am NOT able to run to the Walmart store has she suggested I do to make the 23 dollar payment unfortunately I don't drive my left leg is paralyzed parsley I'm unable to walk I've had hip replacements I'm in severe pain. And this lady made fun of me like it it's funny to be disabled you know if I had the same abilities is other people it wouldn't be an issue for me also I did was ask for a grace. 10 days I've seen them do it for 100 of other people I still haven't got credits back on my account from movies that I rented for things that haven't worked.
I have never been so ashamed of an American company who is sublet your customer service out to a country to where they don't even pay for minimum wages to the females that answer the phone and the ladies that spoke to me spoke to me in a manner which was degrading and it's bad enough that I'm partially debilitated they they should have just neutered me while they were there.
Yeah just better get ready because I'm going to blog and I'm going to speak to every friend that I have and I am signed up 5 new clients with y'all in the last several months and I am going to ensure that they know how you treated for disabled person who is in a wheelchair who can't even walk or defend themselves but it it I hope it makes you feel big to bully sick disabled people. God will punish all who hurt their children and I'm fortunately your people don't deserve any respect whatsoever I hope you and everyone of them.
Next time you take a shower just think about how much freedom it is to be able to do it by yourself where I have to have 2 people help me so I'm completely naked in front of a 2 people do grated and have to have them clean me because I'm not able to
DVR resets every 90 minutes and now is non-functioning. Called customer service talked to 8 different people before I got approval for a new DVR but only if I would pay shipping and handling or subscribe to a monthly protection plan. I have been a customer for over 9 years and they refused to waive the fee even when they admitted to the terrible customer service. I was only asking for them to waive 19.99, is my satisfaction as their loyal customer worth so little. The supervisor I last spoke with told me my only recourse was to write a letter to the Office of the president of DIRECTV.
I have a Direct Tv DVR redeiver that has started freeziing frames while I watch any channel. I have had this receiver for over a year and it is leased. I called about the problem one several occasions and the "service consultant" was unable to fix the problem. When I suggested that the problem was with the receiver and it should be replaced, I was told that I would have to pay a $50 service fee to have a techmician come to my home and replace the receiver. I told them that they had no problem with my replacing my other receiver when I upgraded it but they won't do so with the one that has a problem. I wrote a complaint and reveice a reply suggesting that I pay $5.99 per month for an MA (or $72 per year) to have the replacement covered. How magnamous of them to have me pay $22 extra to fix their own receiver! This is outrageoes and enraging to say the least.
i let my ex girlfriend use my bank card to pay her bill for a one time payment. after a month or so past i found out that direct tv was still taking money out of my account for her bill, i spoke with(dawn) and told her what happen. she called direct tv and talked to a customer service rep, and he told her that the card would be taken off of her account. on 8-15-2013 i found out that direct tv is still taking money out of my account for dawn's bill. i did'nt authorize direct tv to take money from my account. due to this money being taken out of my account, i have not been able to pay my car note.or my car insurance. i spoke with a direct tv rep and was told that it would take 7 to 10 days to return my money to my account.that hasn't happen im now being told that because the address on the card is the same on the direct tv account it has been denied. i do not live at that address any more, i lived there after hurricane katrina and used that as a secure address to get my mail. i haven't lived there since 2008 and ms. wilson just got her direct tv service i beleive in 2012. i need to have this issue resolved asap, before my car is repossesd for non payment due to direct tv taking money from my account that i did not authorize, and to also take money from my account which ms. wilson name is not on. can someone please contact me about this as soon as possible. my cell number is 504 329-3896.
We signed up the Directv through Costco as my husband likes channel Goal TV. After half a year or so, GoalTV and some other TV channels we signed up for were not available any more. We called several services representatives to request the availability of the channels we originally signed up for. We were told that the channels are not available in our package any more. We decided to cancel the service. After many struggling conversations, representative from the DirectTV finally agreed to cancel our service without charging us cancellation fee.
Our cancellation is due to the non performing of the service from DirectV. However, two days after our cancellation, one service representative who claimed to be a manager told us that we are valuable customer and he has authority to include some more channels in our package free of charge if we can stay with the DirectV. We agreed with his offer. To our surprise, our billed increased from $45 per month to $ 113 per month with regular monthly charge of $ 79. I cannot believe that the business is run in such a dishonest manner or scam. Now we are going to request cancel the service again. Your representative stated that they will charge us $200 for cancellation fee. We are deeply disappointed and will never use DirectV ever again. I will also file a formal complain with Costco and other consumer complaint agency. Deeply sorry for how your service and business is running.
Years ago, i was given an option to purchase or rent a dish from direct tv in order to receive cable service. I opted to purchase the dish and pay a monthly fee for the service. This I have been doing for the last ten years. Recently I was told by direct tv that the service is being upgraded and my dish will soon become obsolete and I will now have to rent one. This I found to be very unfair. When the telephone service switched from GSM to the new network, customers were given an option to purchase a new phone or accept the phone which the company was distributing to its existing GSM customers. Why should I have to now discard my box which I paid for? If you are changing the system, why not offer me an upgraded box?
In addition, I always pay my bill in advance and I was paid up up to October 2012. Direct tv began dropping channels from my service from September 2012 while accepting full payment of my monthly bill. On October 1st, the service was terminated all together even though I paid my bill for October in advance. This , I believe is robbery on the part of the company and unfair treatment as far as the transition from one system to another. I wanted to satisfy my family and so I called the company to install the upgraded system.
When the technician arrived at 6pm, he was unable to get in contact with a technician at head office to connect the system. He had to put off the installment for the following day much to my inconvenience. (I had to postpone previous engagements to accomodate the technician on Saturday 13th October). I again had to cancel appointments for the following day. I have always been a bonafide customer paying my monthly bills always in advance and the treatment netted out to me is unjust and unfair. I sincerely hope that I will not be forced to take this matter to the press. I await a response from you before I decide any alternative action.
Direct TV installed less than 4 hrs. ago. I got a better picture in the 1950's only this time the snow is red, green and white. I wanted my billing as a direct withdrawal but they're hell bent I pay on line. Otherwise, I must stay with the credit card or pay them an additional $10. per mo.
My TV is old but the picture was perfect and the reason it's still around. Can't believe what I'm seeing now. How do you get out of this contract? Already hv the address for the Alabama Public Service Comm. and am ready to write them and Better Business Bureau.
Direct TV sold me a package with 2 year contract July 2012. I was quoted $59.99 + tax by sales person. I then had to apply for rebates on line and had to have their customer service help me complete it in which I lost $5.00 credit for not completing myself. Now my bill is no longer $61.00 or $62.00 monthly it is more. I made no changes and my bill quickly went on up. My bill paid in 02/27/13 for March 2013 is now at $75.24 in which I talked to several people telling me one of my catergories under contact had gone up.
I then asked for recording boxes to be removed from home. I called tech to get them removed and was quoted money for removing boxes and also service fee. I am furious that sales person's quote one price and then more prices are charged and keep accumulating. My 1 year will be up July 2013 and I have another year to go unless I disconnect service and pay $400.00. It is very sad to treat Direct TV customers this way. They have done nothing but lied to me the entire time. I totally need someone to address this issue for me and I think someone should explain what final contract pricing means to Direct TV business. I work customer service job daily and I still value my customers and their business.
We signed up the Directv through BestBuy as I like to watch Lakers games. The BestBuy rep told me the Lakers channel (ch 691) was in choice package, so we signed up for choice package with free HD. After the equipment was hooked up, the ch 691 could not be watch. It said it is not subscribed. So I called the customer service and was told ch 691 was in sports pack.
And we was also told that HD access was charged $10/mo. Why? We've been told we can get free HD! Felt so sorry for Directv! As the ch 691 is not included in choice package, we wanted to downgrade the package to entertainment package. We was told that fi we downgrade we could not get any rebates but the regular price at $54.99/mo. We ware quite angry! So we decided to cancel the service. We were told to be charged $480 cancellation fee. We hanged up the phones and called again. After many struggling conversations, a nice supervisor finally agreed to cancel our service without charging us cancellation fee. However, two days after our cancellation, one service representative who claimed to be a supervisor told us that we can get the previous rebates from BestBuy if we reactivate DirectV account. It meant that we can get free HD if we signed up for auto pay and $19.99 for 1st year and $40 for 2ed year with entertainment package. We agreed with his offer. To our surprise, our bill increased to $ 117 per month without any rebates!
I cannot believe that the business is run in such a dishonest manner or scam. I continued to call to get my rebates but still made me crazy.
We are deeply disappointed and will never use DirectV ever again. Deeply sorry for how your service and business is running.
I spoke on the phone with a representative initially and got together a package which I was interested in purchasing. I had to call back, but she noted everything for me. I called the next time, and after giving them some information, they confirmed that they were able to pull up my original information, and that we could go off of that to complete my order. I was promised 4 rooms to have dvr's installed. When the man came over to install our directtv, he said that he only had a work order for 2. He said that we would have to get another work order later.
I called back in to customer service, and spent 2 more hours of my personal time trying to figure this out. They said that the only thing that they could do was make a work order for a single extra dvr making a total of 3, and that it would cost me $6 per month extra. Also, the only option for the fourth room that she gave me was to buy the fourth dvr and have it credited back into my account. Since when is it an ethical business practice to place all of the inconvenience on the customer?
This is highly unacceptable, especially to an active duty servicemember. I already forked out over $200 in deposits to get this thing started. I cannot be expected to oversee the correct completion of every step of the order. Your representatives made a mistake, and I expect to get what I was promised, regardless of any policy. I am the consumer, and I shall not be inconvenienced by a mistake made by your staff. I expect my remaining 2 dvr's to be installed in a timely manner at no further cost, or further transactions from me. I also expect some monetary compensation of some sort for the period of time that I have gone with only half of what I was promised.
Would you find it acceptable if you were to have full coverage on your vehicle, total it, and only receive half of what you are entitled to? This is a huge problem, and I've read hundreds of complaints from customers of yours who have fell victim to your horrible way of doing business. If you wish to retain a good standing with the public, I suggest that you make things right with those customers who have been wronged. I did not serve my country to allow large companies to rob the common folk. I am a paying customer and one who is incredibly resilient and veangeful. If I am not satisfied with your rebuttal, I will stop at nothing, whether it's media, picketing, complaints, better business beureau, to hinder your companies' success if I am not duly compensated. I hope that this matter is taken to the level of management it needs to be in order to allow proper handling. I appreciate your time.
When I was contemplating signing with Direct TV I specifically ask them about Football season. They lied and said as long as the game was aired on a regular TV network that we would be able to see it. Well for the last two weekends in a row we have had to go accross the street to our neighbors who still has Cableone to watch the Saints play on WLOX which is our local ABC channell and is in our Direct TV package that we pay for every month?? I wish someone could tell me how to get out of their bogus ill gotten contract without having to pay early cancellation fee. I can go back to Cableone anytime I want to they send me a mailer every week. We were with them a long time and the pricing isn't much higher compared to having to go outside our home to enjoy what we are paying for but not able to enjoy in our home? this is wrong and should be illegal to do to people.
Hello, We have been loyal customers for 5 years and I love basketball season. Now I find out that you will not be showing any Lakers games and Im very upset. I would like to know if you will be getting the lakers on direct tv, and if not I will have to consider leaving you and going to Time Warner which i do NOT want to do, but you leave me no option. What can you tell me about this situation. Please e-mail me with your responce. I will wait to hear from you and then make up my mind if i will change providers.
I don't understand after so many years being a loyal Directv subscriber, now seeing for the first time seeing Laker games being blacked out. You have lost subscribers, and if this dispute is not settled, and we cannot see the Laker Games, you will lose many subscribers including me. Please bring resolution to this issue.
I have a complaint with Direct TV. I have had the service for quite a long time, but I have never been treated as badly as I have been treated recently. I decided to get Whole house HD service with Direct TV for discounted prices. Which I was very appreciative. When they came on a Saturday around the first or second week in April, 2013 to install only one Tech showed up which I thought was very tiresome for one person, but anyway. He proceed to put in my new service and install the dish outside on my garage roof. The set of problems is when he left he did not clean up behind himself, I didnâ't realize how much he left until I noticed some wires was hanging from each unit. The old boxes was still in each room. I called to complain about it because one of the boxes that he changed out would not work after he left.
So I called to complain about they helped me get the box back on line. The second thing went wrong was that the line that he had put in from the dish was uncovered and was not put in the ground good, so my grandson that was in the yard was able to fool around with it. When I called to complain about it they said they would send someone out and to fix the cord in the ground and take the boxes also. When Tech came he said he couldnât take the boxes but proceeded to fix the cord in the yard. Now third set of complaint that I have is recent, like this past weekend.
Because my all 5 of my grandchildren came over this weekend the problem started. Usually I donât have as many TV on at one time, but one thing I noticed that we could not get one tv to work because it said I have to many applicances working at the same time, I would have to cut one of the off to get this particular one to work. I called Directv to ask about it and they informed me that with the Genie I can only use 3 clients not 4 and so when all three clients are on the 4th one wonât work. First of all I did not ask for the the 4th client to be put in and would like a standard box put in its place. But I was told that I would have to pay for box it If wanted it replaced. Why would have to pay to have this replaced if I did not ask for the 4th client for the genie, especially since it will only work for three clients.
I am very disappointed with my service at this point. The problem that are existing is I was told I could record up to six show, but that is not true I can only still record up to 2, The HD service is so slow it take quite a few minutes to turn from one channel to the other, I get a white screen while it is changing from one channel to the other, I keep getting pauses of several channel. While in the middle of watching the TV, the show will pause for like 2 minutes throught out the time I am watching tv. I eventually just stop watching. I need to know How to solve these problems without it being a cost to me. I expected a little more courtesy from Direct tv.
I rcieved a Promo Sunday Ticket in the mail, I called and spoke to someone in the Promo Department to receive the discount...I was told to Fax Info: Attention: Laura,10038813...Fax Number 2292937708 / I have been calling for a over a month No help..I am a Disble Veteran who under the insrtuction Of Direc TV was told to this all for Nothing...Waste my Gas,My Time,and the Cash I had to put up to fax...Today I was told I have to Eat the bill!!..Thats ok...Honest to God I will Never Ever Renew my Contractl!!!
Oct 2 called direct tv after 2 hours on the phone, transferred multiple times nothing resolved. Would not allow us to speak to a manager or send someone to our home. Person we spoke with wouldn't give name tags or badge and id#.
We have been n with DirecTV for 10 years or more. We wanted to get the option to see it are recording in the other room as advertised we received a different answer from every person and with who denied someone to come out when they told us there was an issue with our box but now we need a different part.
We've had a few issues with DirecTV name tags before however we still was stupid enough to remain loyal customer and got us nowhere we pay our bills and follow up on our promise to pay but we are not getting what we are asking for and we are not asking for more than we are entitled to as a customer in this economy you cannot afford to lose customers. But apparently you will have to learn the hard way. You need a lesson in customer service before your company goes under an all your workers are in the Food Stamp line.
We unfortunately will be looking for another service. We found we are still paying for something we asked to be removed. More than once
Tonight after working 12 hours I came home to find out that with the "New Browser" my TV that had been compatable with 1080i was NO LONGER compatable with the the new system. Must be nice to be tied in with the TV manufacturers and hold the end user for ransom... Yesterday my 10 year old 1080i worked.... today the best I can get is 480, because ot Directs "upgrade" (downgrade) unless you have $$ with the HD tv manufactures... best way to sell tv's is change how you can view... I am looking for a class action against Direct TV, because I was not told that my TV was not going to be combatable when I purchased HD... I alike alot of the persons complaining gained Direct for NFL... my next complait will be with them.
Direct tv has the worse customer service dept I have ever tried to deal with. My service went out tonight on all three of my sets. After talking with direct tv customer service twice tonight I was told because there was a small amount of snow in the area they could not send out a tech to look at the dish until the snow melted away. Since it is friday night I could be without service for the entire weekend. Since I have only had the service for three months and had to sign a two year contract I guess I will have to deal with the lousy service for awhile, but you can bet the minute the contract is up I am gone. I repeat the worse customer service people I have ever worked with in my 71 years of life. don't put in direct if you have other choices.
I have been a customer since March 2001. I have decided to upgrade my equipment. I have called at least 4 or 5 times and have been told different upgrades each time. On 10-24-12, I called and spoke with LaVonda (not sure of spelling). I was interested in upgrading to the Genie. She quoted me a price of $49.00 for the Genie and 49.00 for installation. Along with the Genie, I would get an HD DVR, and 2 HD Receivers. She stated that she made notes and I would have 5 days to decided. She gave me a direct number and a pin. I called back on 10-26-12 and spoke with someone. Unfortunately, I didn't get her name. She stated she could not give that upgrade to me. I asked to speak to a suppervisor. Her name was Lindsey. I believe she was in Georgia. She also stated that the upgrade was not something she could do.
My question is: Why do I get different quotes and answers everytime I called. I am frustrated also because I have been a customer for so long and I don't get any sense of appreciation from your customer service people. The only one that I felt appreciated the fact of being a long customer was LaVonda. Now I find that she mislead me or worse. She lied. Local customers should be able to get some of the benefits that new customers get. I really don't know how much longer I can stay a customer of Direct Tv
On August 12 2012 we refered a friend to directv.Thought we did everything they required and was told we would get our 10 dollars in bill credits in 6-8 weeks.When the time came around to get the discounts it wasnt on the bill.Called about it and they said there was no record of it.Stayed on the phone two hours today nov.5th and talked to six different people.The last one was suppose to send an e-mail stating we would get this months bill credited.That was 3 hours ago!Starting to wonder if there will be NO RECORD of this either! We have loyal customers since 1994
Direc Tv are the biggest scammsters over any other cable company. The government should shut them down! Put those bastards out of business. They don't let you know you are paying for up front. They give you at first all these unnecessary things that you don't need. Also, they don't tell you when you initially sign up for their service what this or that costs initially. They are idiots! They insult the intelligence of us Americans. When I find out the correct governmental agency to make a complaint, I certainly will!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
I no longer need Directv and tried to cancel. They say I am not an account holder yet the billing comes to me and the payments are electronically transferred out of my account. The 'account holder' is the ex-husband and I have to have him cancel the account!!!!
Directv says they will continue to debit my bank account even though I no longer want or need the service. No one can help me there and it is the same crap - I am not the account holder - so sorry. I can contact the ex to have him do it or make me an account holder. Do not get Directv!!! Cancelling is a nightmare.
I am an onsite property manager and they have INSTALLED several satellite dishes on our building which has been made against policy here. They never asked for permission and drilled into the building (bricks) we allow ONLY non permanant stands ONLY!!!! We need these taken down and damage fixed!
This was so tasteless and petty. Where is PETA when you need them? I can't believe it's still being aired round the clock. The small dog taken by eagle commercial by Direct TV should be pulled from the airways and the creator should be fired and never hired again by anyone! How is this funny in a world where animal abuse is widespread and people continue to be so violent. We don't need more violence we need less. Direct TV you disgust me with your advertising!
I have automtic bill pay set up with your guys and my bill was taken out on time and then two weeks later another amount was taken out from directtv.
When i called to question this they said that it wasn't showing on their end and that they didn't believe it was taken out. So i was told to fax in my bank statements showing it which i did that same day and they told me it would be taken care of in 10 days.
Well today is day 11 and after talking to DirectTV again i was told that it hasn't been reviewed and they needed to verify that the money was actually taken.
I sent in documentation from my bank, i'm not sure what else they need to verify and why it's taking so long.
Money was taken from me that i need to pay other bills and i think it's ridculous that it takes so long and that its still going to take longer. I want my money back ASAP!!
when i was being set up, i was told korean channel was included in the set up but to call and have it removed, the tecnition called and removed it and i also called to have it removed. i am still being charged for something that i have cancelled. when i was set up i had the tv in a temporary location until i had the living room floor finished. i was told by the tecnition when he put the cable in the living room that i counld just move the tv myself when i was ready, there is two cables from the wall where it is now and only one in the living room.
i was told t will cost $49. to have a tecnition to come back and reset up everything if i want to move it. my complaint is that i am being lied to constantly and being charged for services that i was told i will not have to have. is there any way of canceling this service with out hurting my credit if i can't get these two issues resolved?
It's unacceptable that DirectTV allowed TW Cable to cut an exclusive deal with the LA Lakers to broadcast games. I realize that the Lakers had a hand in it too but I'lll be cancelling by Direct TV service. Say goodbye to mt $225 per month that I pay you. it's a shame since I like most everything else about DirecTV but the Lakers games are more important. Why they would blackout the LA sports scene I will never understand.
Have been a loyal customers and you guys are dragging your feet with DirectTV's Lakers broadcasts. It leaves us no choice but to transfer to Time Warner if not resolved soon, as more upset customers every each day switch. Other cable companies have come to an agreement so hurry and settle please.
Okay this thing is going too far. Initially I was willing to give DirectTV a chance to negotiate a good price. We are like 6 games or more into season and still no agreement. I have gotten very frustrated and discouraged. I am seriously thinking about going back to Time Warner because of this. VERY UPSET!
I'm a five year customer whom is older than dirt and I'm trying to return my 3 receiers ,however your policies and less than receptive employees has made this rather simple procedure , a nightmare.Over a week ago I told one of your representatives we would be moving on the 14th of nov. and I wanted to return the equipment like a good little employee he tried to talk me into taking it with me, as I have other issues with Direct T.V. I informed him I wasn't interested . Now I could go on about he said she said etc , BUT THE BOTTOM LINE IS I'M THE CUSTOMER HERE AND YOU AND YOUR COMPANIES JOB IS TO FACILATE MY REQUEST AS QUICKLY AS POSSIBLE!!!!!!!! I need the boxes here by tuesday as our movers will be here wednesday our furniture will then be stored for a month until our new home is ready. I implore you to please get these boxes here by tuesday or give me a place I drop off the equipment You have installers driveing around here all the time. My whole 5 years with DIRECT TV has been a love hate relationship please lets end on a somewhat positive note. Thank You for your speedy resolution of this matter
Hate to write this kind of thing, but just a warning if you are thinking about subscribing to DirecTV. Check out internet sites by Googling with phrases like DirecTV complaints, reviews, lawsuits, problems, etc. It'll open your eyes, My experience includes lousy service and the worst telephone consumer experience ever, I think - its advertising aimed at slamming cable is ironic. Cable isn't a lot better, but this is really the pot calling the kettle out.
My latest experience is, after I canceled, returned receivers and cards, and paid my final bill, they sent me a bill for two movies I supposedly orderd on PPV five or six months ago. I did not order the movies, and rather than sit on telephone 'service' for 45 minutes, I'm just going to pay the bill and do what I can to warn others. Better Business Bureau ratings for these guys are among the lowest - check it out. Just not worth the hassle.
I'm not putting my name down because I suspect they will send more bogus bills.I wonder what kind of financial straits they must be in to treat customers the way they do. Shame on them.
I have had direct tv for exactly one year now. We pay to have a premium package and your company has treated us like complete garbage over this past year. I have never been so dissatisfied with any service of any other kind. I have been overcharged at least three times, signed up and charged for packages I did not even want or know about until I was billed.
The worst thing yet was the fact that i referred my father to direct tv to get the friends and family discount. When I asked the gentlemen on the phone how to receive the discount he said, " I do not handle that you have to call a different phone number." Then when I called the other phone number, I was told since I did not give the first gentlemen my account information I was no longer eligible. I explained my situation to a third party and he said that we should be a shoe- in because it was not my fault since I had personally asked as I was setting up my father's account.
On my fourth call, I was told that I would not be receiving it and there was nothing else he could do. Even after that we had yet ANOTHER problem with your company. Our master dvr box that we have in the bedroom broke out of nowhere, we called to get a replacement and they sent an HD box instead of the master DVR box that we have in the bedroom. We must have told the woman on the phone five times which box we needed (and still got the wrong one). We pay for whole home dvr and because of being sent the wrong box could not record anything for almost two weeks. I feel our bill should be prorated accordingly since it was no fault of ours.
If nothing is rectified by this complaint I plan to take my complaints as high up as I possibly can and spread the word on how terribly disorganized and apathetic your company is. Already, I have talked three people into not to renewing their contracts with you after they heard about the copious amounts of issues we have had. We are looking to cancel and go any other way because it cannot get any worse than dealing direct tv.
Also, my dad, whom i refereed, AND GOT NOTHING FOR can record in every room and we can only record from the master box. I am not sure why he got such a better set-up than us, but I have never been so disappointed in a company before. My father and I both plan to cancel services with you and I will continue to try and save others from being roped into your lies and incompetence. You should be ashamed for treating high paying customers so badly.
My next call is the better business bureau unless someone can fix this mess. I look forward to getting this straightened out as soon as possible. I'm sure you can understand our frustrations on the matter, and any adjustments to our bill, and receiving the friends and family discount as I was promised would possibly keep us from cancelling.
When I signed up for direct tv 6 months ago, I was told that when I moved from my Summer place to my winter place they would install a dish and make all The changes changes free of charge. I called to have the move made so now They want to charge me $118.00. When I asked to speak to a supervisor I was transferred to An answering machine. The rep I talked to originally told me the sales department didn't know what the other depts. charge. I said that means customers are lied to right from the beginning. He stated no that each department Is separate and the others don't know what the others charge. I have Not received a call back from the supervisor yet. It's been several hours.
I got Direct tv through century link as a bundle package in february of 2013. From the start I was lied to and my service was terrible. At first I was told i get get tv in my bedroom like i was getting dish network they said no problem. I explained to then that i was going to be having surgery soon and I needed tv in my bedroom. they said they could do it. Well the tv in my bedroom worked but i couldnt change the channel, I would have to get out of bed and go to my bedroom door to change the channel . I also was having trouble with the picture almost every night my screen would get white then a message would show saying acquiring signal then I would have to wait till the picture got back also the voice wouldnt be on and if it was it wasnt in sync with the show. I feel that my disconnect fees and all my payments should be terminated due to bad service from the beginning of the time I got direct tv. I am on disability and on a tight fixed income . I thought I was going to get good service but I did Not. Would You pay for something that you had trouble with from day one. I thought direct tv was a good company.
Nickolas Tafoya Sr.
We had Directv come and install their satellite dish as we decided to leave Dish. Right after installation the dish kept trying to search for signal with error codes. Directv sent out a service tech and he fiddled with some wiring and said problem solved. Then we lost signal again about 1 week later and they had to come out a 2nd time and they replaced a fitting of some sort. The signal again was lost later that SAME evening. Another call to Directv and they send another tech out and he said the previous tech was lazy and put a fitting in wrong, so he fixed that and said we were good.
Then 1 1/2 weeks later we again lost signal and when I called to complain I found out the tech wrote we had "bad wiring" which in fact is a lie...our wiring is fine, the tech specifically said it was the fault of the past tech that caused the problem. Now they are sending out another tech but I'm wondering if they aren't coming up with a "wiring" excuse to get out of admitting they can't do the job right and putting the blame on us so they can charge us for tech support.
I found they had agreed to a s14 million dollar settlement for deceptive practices in late 2010.Â One of the agreements was that they can not charge a cancellation fee on a consumer who cancells because they can't fix a recurring problem. I made a copy of that article and I plan on showing that to them when they come for their 4th visit with a 2 month period. If they can't make this right I will not pay for cancelling the service. I can for starters report them to the BBB and the Federal Trade Commission and just keep going down the line. I am not letting this go.
I hope this letter helps out the next person...or possibly help me with a resolution to my problem. Thanks for letting me vent.
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