DirecTV Complaints Continued... (Page 2)

I transferred my service from one address to another locally
I was specifically told the technician will handle all of your outside equipment from your home you will bring your inside equipment .
The technician is here and he has installed the new equipment but he will not remove the old satellite dish from my home because I understand that’s my responsibility .
I was led to believe they were removing the outside equipment and as a result of that I am going to be unable to close on my house this week because the new purchasers will not want the DIRECTV satellite dish on the deck.
I was missed lead and lied to .
After this installation at my new house I will probably
-discontinue DIRECTV
-Dispute the price of the installation
-And further go online to discredit DIRECTV because of their misleading representatives.
I would be more than happy to continue with DIRECTV if I would get satisfaction by the removal of the old satellite dish from my house which is what I was led to believe this going to happen.
I would like to hear from somebody immediately instead of speaking to foreign workers in a foreign country who simply pass the phone from one person to another with zero satisfaction. Please contact me at your earliest convenience 516 633 5201
Maureen E Keene

I requested a transfer of service due to moving 4 weeks ago. I called 23 times and was on the phone over 28 hours attempting to get an appointment. I had 3 appointments - the first the technician arrived late and I was told he would need to reschedule. The 2nd appointment - no one showed up. the 3rd appointment - the technician went to the old address and never arrived at the new address when informed it was a transfer of service. I have been told there is a order pending and NOONE can cancel this order to reschedule my appointment. I have been told that a ticket was submitted and someone would call me back within 24 hours. This is going on 4 weeks now and NOONE has returned by call. This is absolutely ridiculous that I have to call this many times, spend this much time on a phone trying to get a service I pay for. I also tried to cancel my account since direct tv cannot provide me with the service I am paying for. I was told by Frederick he would charge me $249 to cancel!. I have asked to speak to someone in the corporate office and no one can provide me a contact number. Can someone please help me ????

After moving back to my home in Montana I called to have my service transferred back here from my winter home in California. I have SnowBird service and it usually takes about 20 minutes to transfer from one home to another. I have spent over 8 hours, that is EIGHT hours, which I have documented) on the phone with about 15 different people and the result is that my service has been cancelled! I have talked to 4 supervisors, 2 have called me back but my service is still cancelled and they want me to start all over with a new 2 year contract. HOW DO I GET THIS FIXED????? Every time I call I have to repeat the entire story, it appears no one reads the documentation. I got a text yesterday saying they are sending a box to return my equipment. PLEASE, PLEASE, PLEASE HELP!!!!! All I want to do is watch TV!

I moved and had put my account on hold. After moving, I decided I did not want to continue with DirecTV. I never watch TV and had only kept it for my kids who are with me part time. After not having the service for some time, it was apparent they didn't really use it enough to justify the cost either.

When I called to cancel and return equipment, the representative offered me several options to continue. I was not interested, but finally agreed to the most basic package possible which she told me would be about $30/month. I had a $34 credit, so agreed to give it a try as it might not be so bad at that price. We scheduled for a technician to come install the service (there was already a satellite dish, so should only need to be internal hookup). I received NUMEROUS calls the day before the appointment and the morning of the appointment reminding me of the scheduled time frame. I waited all day and no one showed up. Again, not sure how this happened when I kept getting calls to remind me.

I called and rescheduled. The person came and, while here, had numerous issues with the DirecTV support getting our system running. He had to spend at least an hour on the phone trying to explain whatever it was they didn't seem to get. Eventually he completed the work and left.

When my next bill came, it was for over $100! This was far more than the $30 I was told. I called and learned some mistake had been made and my bill was adjusted. It was still more than the original amount I was quoted, but I accepted that and moved on.

After some time, I again looked at our usage and it was clear no one had watched anything for months. I called and cancelled the service. I was told I would receive instructions, boxes and return labels to return the equipment and assured there were no further charges. After weeks went by with no sign of these items, I tried to login to my account to see what I needed to do next. The ridiculous drama around trying to login to DirecTV, being routed to AT&T where I could only see my ATT Cellular account was another HUGE waste of time - more than an hour with support, no one could help, and I could not get to my account. The rep then told me they could email me account and billing information. The old account they had on file is one I don't check very often, but I went there to check and found a bill for over $287! It showed charges for HBO and other sevices I never signed up for and an early termination fee I NEVER agreed to.

I agreed to try keeping DirecTV - but with the understanding that I could cancel at any time if I did not want to keep it. I was overcharged on my first bill and never adjusted to the original price I was quoted. I was evidently signed up for services I did NOT agree to and put on a program that evidently required me to keep the service for some period that. even today, no one could explain to me.

I have been an ATT customer for at least 10-12 years, spending thousands each year when my kids were on my plan. I still spend about $100/month for my cell phone bill and I can't get any customer service to fix this problem. What I was told today was that the representative would "escalate this" to another department and I'd receive a resolution in 3-5 business days. When I asked what he meant by resolution, he said they'd tell me what THEY decide. No conversation or discussion. THEY decide unilaterally? I asked that I at least receive a phone call vs. an email. He made no promises.

I DID NOT AGREE TO EARLY TERMINATION - Nor did I order HBO or any other premium channels. I will not pay this bill and, if I can't get AT&T to correct this, I will transfer my cell services as well. I am extremely disappointed in the lack of service - the dishonesty and the misrepresentations of AT&T representatives. To add "salt to the wound," There bill to me says they will charge the credit card on file if I do not pay the full amount. I believe that is illegal as I have NOT authorized these charges. Surely they cannot do this!

My hope is that AT&T will do the right thing and provide me, as a long-standing and loyal customer, a positive resolution to this problem. If not, I will be forced to move on.

I have been a customer for almost 10 years. I use the same equipment that was installed on day ONE. recently the internet deca broadband adapter stopped working. totally dead, no lights but still warm. approx 4 years ago I was told by a DirecTV representative that I was qualified to upgrade my equipment free of charge. she said I would be able to record multiple channels simultaneously. it sounded great but I was happy with my equipment at the time but that I would like to use the offer at a later date. the DirecTV rep said the offer would remain on file. Today I spoke with a rude DirecTV rep named AMBER. she was lazy and very condescending in her tone and lack of interest in helping me with my issue. AMBER told me I DID NOT qualify for a free upgrade. i had to BEG AMBER to look back in my file to locate the previous offer. she repeated multiple times that there were too many notes on file I would need a DATE. AMBER told me there was no way to find the note. I asked her to search - she said she cannot perform a word search of UPGRADE. this seemed untruthful. I want to know who at DirecTV has the right to enter a customers account and REMOVE a previous free offer without the customers' consent. I was told it was a loyalty upgrade, not a tempory promotion. speaking now with your customer service department LAURA is trying to help me now. hopefully, she can. LAURA did not help. SHANICE did not help. CHARLOTTE did not help but tried....BUT bad employees like AMBER is one of the reasons why hundreds of thousands of Directv customers are cutting the cord, quarterly. sadly I might be forced to be one.

Contacted customer service regarding my television freezing up, it was determined that my server was bad. I was told that it would be EIGHT DAYS for a service technician to come out and give me a new server. I have been a customer of DirectTV for years, but will now be switching to another provider. AT&T and DirectTV should be able to provide service before EIGHT DAYS. Very poor service.

I called to have tv service in my second bedroom, which is being used my mother in law. She is an elderly lady that doesn't get around very good so we moved her in with my wife and I. When I got home from work my wife took me around to show me what the cable tech had done to get our cable installed. I couldn't believe my eyes to what I was seeing. This is the poorest cable installation I have ever seen. I have included some pictures to allow you to see how bad the job was done. I'm really not happy with him drilling through the wall and then just leaving the cable strung out on the ground. With the cable running through the wall and strung across the bedroom floor, it is a major trip hazard for my mother in law. When my wife called to complain she was treated very bad. There is also a fee that we have to pay for the additional cable box in the second bedroom. That fee is suppose to be added to my next bill. If I'm paying for Direct TV services then I should get a job done right. When my wife called today, they said they would send someone out and there will be another service fee. This is so wrong on so many levels. I have had service with Direct TV for quite some time now and I have been pretty happy with the services up until this point. I just want my cable installed the right way and without having to pay more fees for somebody else's bad work.

Very poor customer service. I wanted to cancel MLB extra innings and after waiting on hold was transferred to MJ the supervisor of DirecTV loyalty. MJ was rude and refused to help. I had to “update” my account with additional passwords and security questions. I wasn’t allowed to cancel anything until this was done. He was nasty and “dared” me to report this incident. I shouldn’t have to jump through hoops to cancel something I don’t want on my television.

DirecTV Is billing me for two payments I made back in September and October 2018. I have sent them voided checks documenting both payments.
Yet every month I get harassed with excessive charges.
In conservations with call takers my claim is always supported my them not being able to find documentation on the cancel checks. But when I am transferred to the credit office, I am refused credit. This has happened several times and I in written correspondences have provided confirmation numbers of the conservations I have had with their call takers. The credit department is just refusing to issue me credit for the payments. Usually talk with a Nanette, employee SG643F.

Allen Harrell
aharrell595@att.net

How many of these negative reviews does DirectTv need before they make a change? My guess is they could care less if they lose customers.
Let’s try to keep this as short as possible. My issue started 4 days ago. I was having some problems with my main Genie receiver so they drop shipped me a replacement. When I tried to follow the on screen instructions to connect the receiver, I kept getting an error message. That turned into 3 days of absolute insanity. I spent over 17 hours on the phone with countless technical assistance departments, loyalty departments & IT departments. No one was able to solve the error 726 message that was coming up. They sent out 3 different techs and they all left after they determined that it was a “systemic issue” on the other end. During the entire ordeal, I did not receive a single call from DirectTv to verify if the issue was resolved. I had to initiate the calls every time and explain the problem from the beginning every time because they apparently do not have notes in the system! On several occasions I was connected to someone overseas who would inevitably simply disconnect the line after not being able to resolve the situation. This happened at least half a dozen times.
In the end I was told that the only solution was to cancel my account and open a new one and in doing so, I have to sign a new contract! WTF! Why on earth would you force me to sign a new contract if you can’t fix your problem??
The response I get is that there is no other way. So after being a loyal customer for 5 years and always paying my bill on time, you aren’t willing to make this right.
What’s even more asinine about all this is that I can cancel my account, go down the street to Costco, sign up for a new service agreement under my wife’s name. I would get a $200 gift card from Costco, pay much less for a year and get all the movie channels and come out ahead for a year! Unfortunately, I know that come the second year, my bill will probably triple. For that reason and for all the reasons above,I will never do business with DirectTv again.
As a footnote, every tech that came to my house complained that things have gone downhill since AT&T took over...
The last loyalty department manager actually stated that she hoped someone was listening to our supposed recorded conversation because it was embarrassing to her that she had no way to help me.
Since I initially signed up through Costco, I will also inform their corporate department of my ordeal since this also reflects poorly on them.

We had a lady who claimed to be from Corp office however I have my doubts and would appreciate that she not call our number again

Ok let me make something clear for three months I have been requesting to speak to someone in this executive
office. Now almost four months later after I sent eight emails in a row someone finaly calls and procedes to in my
opinion be very arrogant and rude even my son felt that way. We were told back in December that we would get
a credit of $20 a month for being a direct tv customer and also a wireless customer that would be applied to every
bill now she says she cant do anything because the service is suspended however I want to point out that if someone
would have paid attention to a customer emailing this office the bill would not be as high as it is now number two fact
A advance payment was scheduled via the telephone and my personal bank card info I am as a customer am wanting to
know why do I have to check behind your billing department to see if you took a payment . As I told her this worries me
that somebody took my personal banking info and now my son was told that the arrangment was never discussed however
I have three witnesses that heard everything said , seeing extra money in my account by sitting at a atm doing a balance
inquirey I then called and asked had this payment been taken the lady told me that from whart she could she yes it appeared
to have been made. So Now we have channbels that were not removed when asked by the customer back in December he
is pretty sure so there is extra money on the bill and then if you add the $200 payment that should have come out of my
greendot account ending in 8365 you would be looking at almost a four hundred dollar diffrence in the bill then if you take
and apply the credit she said today she would issue that almost would clear the total past due balance and the service
woukld not be suspended . However since months ago when I went on my linked premium account and wrote the following
people with AT&T direct to try to get a reselution Helen Quill admin atlanta ga office , Sabrina Lascombes , Lynda Rathman
One of your vice presidents of operation trying to get somebody to respond and nothing
678 468 4815

My name is Pamela King my numbers are 901-381-9482 home and cell is 901-263-9196 I schedule an appointment for today 3/27/19, between the hours of 8:00 am - 12:00 pm. I called twice since I didn't hear from the Tech. This man didn't show or called till 12:54, when questioned he lied and said he was here at 9:00 and claim he took a picture of my car not in the driveway, if had did that my car was there. Now this man was over an hour late and refused to comeback and stated that, I been with Directv over 5 or more years and has never experienced this type of service. I am going to go to another cable company this right here doesn't make any sense, to outright lie and not be considered other people time, that's why you make appointments. This person who identified himself as Mark at 901-451-2239 needs to be dealt with because nobody have time for lies and disrespect of others time. I have caller ID and he has two numbers to contact me, so he lied. The number showed he called at 12:58 pm. This What I get from your rep he's still in route It's now 3:08 pm Memphis time,

DirctnTv call center rep, debted my bank
card, when he said it was for file purposeses only. 341.00 which caused my account to go to zero balance. Now I’m being charged 35.00 for each returned check at this point we at 5X35.00. I lied to and misled, It’s much more that has happened to much to even try and explain. At some point I will be canceling my service. The worst customer service I have ever experienced.

I need a contact phone number to resolve recurring automatic debit charges I have been getting even though I no longer have service.

I want channel 41 back! When??? I'm paying for it!!

I have been trying to get my problem solved since last September, with to results. In August your tech installed a new receiver to correct a problem I was having with interrupted service. There was no mention of any additional charges. However, the next bill contained a $10.00 charge for Advanced Receiver Service and $3.00 for DVR service, none of which I authorized or approved. After four monthly phone calls of 45-60 minutes each, I was finally able to have the addition service disconnected....however, the monthly charges continue. I am through trying to talk to your service reps on the phone, as most of them do not speak understandable English and are totally clueless or uninterested in try to correct the problem. This month I discovered that you had drafted my account without authorization for a payment that I had already made....the bank has reversed this action and has credited my account and omitted the overdraft charge. In addition, I have notified you the last two months to change my billing address, as I have closed the PO Box. As a result, my monthly statement is delayed in reaching me, as my mail must be forwarded through the post office.
In short, I have been six months fighting you people over your constant screw-up. and inability to correct this mess. If this matter is not corrected, I will ask you to come and get all of your equipment. Dennis Shirk-#27286588

Directv quit working. Tech came out told me he could do nothing and would be back the next day. He did not show up. I have had 3 appt for someone to show up and nothing. Calling did not help. They told me someone would be here today. No show again. When called they said it was scheduled for the 19th. I've lost wages waiting for someone to show up. Multiple phone calls and nothing! Since ATT bought Directv the service has been horrible.

Let me start off by saying I was a customer with Direct TV for 18 years and customer service was great up until the last 2 years of service. I decided to cancel my services with Direct TV account #12586277 and internet on December 30th, 2018. I called Direct TV and spoke with a representative who turned me over to the Loyalties department to try and get me to stay with Direct TV. I said no thank you and the gentlemen say you are paid in full, since I just had made a payment of $250.00 on 12/28/2019, you just need to turn your equipment in by the 9th of January, 2019. I went to the UPS store on January 9th, 2019 turned in all of my Direct TV equipment, the reference #B4088P20190109111049, UPS Store #4088. The end of January I got a past due bill for $216.20. I called Direct TV again, on February 11th ,2019 , they switched me again to the Loyalties department, the gentlemen assured me that my account was cancelled , but I did have a balance on my internet of $16.80. I paid the 16.80 on February 11, 2019, in which the gentlemen told me everything should be good. The end of February I get home, I have another past due bill, I called Direct TV again, on February 19, 2019, and spoke with a gentlemen named Chris. Chris informed me that the Loyalties department never cancelled my Direct TV account, however that he would take care of it that day. He sent me an email to confirm the disconnect. I received another bill in the mail on March 5th, 2019, this time for $417.00. How incompetent is the service with Direct TV. How, can , or the better question is, why, should I pay for a service that I did not receive. I called Direct TV again on March 5, 2019, I spoke with a young lady named Mat. She asked me to verify my last payment because she didn't see a payment after January 2017. Really!!! Do you think Direct TV would let me keep service for a whole year without payment!!! I don't think so. I asked to speak to a manager, she put me on hold, came back, and said, "the managers are not taking any more calls tonight." Okay, no problem, I asked could they return my call, she replied, "no problem, within 24 hours." Two days later I have yet to here from a manager at Direct TV. I value my credit worthiness, all I want from Direct TV, is to stop billing me, because I do not owe a balance with Direct TV. I have spent count less hours on the phone trying to resolve this issue. Frustrated Customer

Sherrill Craig.

I have received a $99 dispatch fee charge on my recent bill. When technician came out to my home I was never told before or after visit that I would charged $99. I believe this is very unfair to charge me for something I didn’t cause. The customer service rep was no help . I should have been told there was a charge for technical visits. I have never been charged this fee with you since connection and other cable services never charged for technical visit. I feel this was done underhanded. I am not happy about this matter.

We agreed to get Directv when the sales man told us that we could get it at $34/month; that we would be getting high-speed internet at our address. Our first bill was 43.30; we called and ended up talking to someone from India I guess. They told us that there was no way for them to know who sold us this mess, there are no records, and if we did not have that then there is nothing they could do. We told them Fine, we want to cancel the HBO, Showtime and Cinimax; she tried to make us keep it. We told her no, that we did not want it. She told us that she cancelled it. I just checked my account online and found that it was never cancelled. This was not a misunderstanding, this is poor business plain and simple. If your company can not deal with people who do not lie then who's going to want your service; who isn't going to end up taking you to court? We had AT&T for years, and your standards have gone down hill.

Program information is incorrect and cuts in on an existing program with a basketball game which is supposed to be on a different channel and that information is also wrong! Customer service is nonexistent on weekends and when one does finally speak to an agent they can find nothing wrong. After three different attempts to address this problem I end up with zero results. The programming problems continue and I can only regret my switching to a substandard Direct tv!.. Not much for the money!

i have been with you for years from the beginning I had so many problems,
When I went to move from NY to Idaho, I was leaving your company, a rep said if I stayed my bill would be approximately 25 per month, and I would get hbo etc for one year, I got here, and it was fine for awhile. In december I was told everything was now expired, I called, and a rep (one that does not speak good english) said I can have hbo etc, and my bill would be in the 40's
Well in january I got a bill for over 90 I called again, and after going through 5 reps still not one that I could hardly understand, she said she would take off the 50 dollars, and cancel hbo etc. well, than I sent in 43.86 and now, they are saying the hbo etc was never cancelled, and I am in arrears. I am a senior citizen on a fixed income, i cant afford this extra stuff. Well, I proceeded to call them today and after being transferred 5 times, I got a rep and she said (another asis rep) she could not take off the charges, plus the fact my tv has been off for two days, there is a 771 code, they could not fix. they also told me i still have hbo etc but I havent had it since dec I am fed up with your service your rates, and your foreign reps, its impossible to talk to them and understand they promise you the world and never do what they say they are going to do,

Failure to receive good customer service. I started calling Direct TV service at 11:58 a.m pacific time and now it is 1:32pm. I was calling Direct TV to speak with a representative to remove the premium channels from my cable service. Unfortunately, none of the representatives appear to know how to do their job other than ask, what is your name, what is your billing account number, what is your phone number, what is your billing address, what is the address where your service is located. I provided the rep with all the requested info just to be transferred to someone else who ask the same information. Really Direct TV. While I'm unable to speak to someone who can provide customer service, I was also unable to access my account by login to the website. The site indicated it did not recognize my account number or phone number and it did not allow me to create a new account or change the password for the existing account. Furthermore, I continue to call the phone number for Direct TV(1-800-531-500) that I have had in my phone for the pass 10 years and that I have used to pay my cable bill for the past 10 years just to have some one from AT&T answer the call and tell me I need to hang up and dial the number I just call. I would appreciate a response to my complaint. Furthermore stop outsourcing your jobs.

It has been too long since channel 5 KSL in our area, has not been provided. What is the problem and when will it be rectified?

I was with Direct TV for over 2 years at another location. When we moved I brought Direct TV with me to the new location.

Went with the wireless box at 2 locations and was told I would have a 2-year contract for that service. No problem, I was not planning on changing. What a nightmare! Buffering issues more than several times a day, resetting control box, service calls that reset the control box, service tech that came to the location and told me I needed to reset the control box.

So then, I requested to change from wireless to wired and spent $400.00 to have cable run to locations. Then I was told that there was an open work order on the control box and that changing would probably not solve the issue. Went ahead to change boxes to wired and was told and given a NO Charge work order. When the tech arrived he wanted $300.00 and would not make the change.

I was also told when I left Direct TV, that I would not be charged for early termination, as I had so many service issues. Well, I am now being charged for early termination. I have video documentation, chat documentation, phone documentation, and work order documentation, All equipment returned is documented. I will NOT PAY any early termination fee and am willing to go legal and to the media to let people know NOT to go with Direct TV.

I was with AT&T for Direct TV, phone and cell phones, of which all have been changed. I am more than willing to go to court if necessary to show what poor service I received. If you are going to place a person on contract, then they should be allowed 30 day's to evaluate the service before the contract takes effect.

I did not make it 4 weeks. MY account number is .

Reason of review: Bad quality.

Monetary Loss: $1.

Preferred solution: cancel early termination fee..

I didn't like: Quality, Service, Customer service.

UNRELIABLE

Direct TV stood me up not once but twice, for a simple reconnection of my main system. The first time I waited for 6 hrs, no call, no text. CS said they couldn't locate the tech, need to reschedule. Waited 8 hrs today, another no show, even called at noon to be sure they're coming. CS lied to me, said he couldn't get gate code to work so he left. He couldn't call me? Liars! They blew me off and dont give a shit about their customers. Offered me nithing for this colossal hassle and waste of 2 workdays I missed. I guess if you ignore the customer, maybe they'll go away.

On December 21, 2018, I had my equipment changed out because of a faulty receiver. The agent came and switched out the receiver to the wireless receivers. The receivers worked fine for about 15 mins. then shut down. After calling Technical support, the young lady who helped me was very polite and assisted me the best she could. After being on the phone with her for about 45 mins. she told me that she would have to schedule someone to come out the next day. My problem is if the agent left my house around 11:30 am, I had to wait until the next day between 12:00-4:00. This is unacceptable and should have been taken care of the same day. I'm sure I won't get a discount for a day on my bill for the inconvience that I was caused, so I feel that I should have had an emergency appt. that afternoon.
Thanking you kindly,
James Henderson

Direct tv technician damaged roof. Direct tv refuses to pay. I have proof damage was done by them from inspection reports of the roof.

I stopped all services with DirecTV on Sept. 5, 2018. Unfortunately they continued billing me into the next billing cycle.

After many attempts by e-mail and phone I was finally able to get DirecTV to acknowledge their mistake. They sent me 3 e-mails stating I was due $50.59; $7.33; and $39.29. Which not surprisingly adds up to the $97.21 the withdrew from my account.
On November 3, 2018 I received a debit card from DirecTV for $25.95 (?) I contacted DirecTV once more asking for the
the remaining $71,26. I have heard nothing to date.

It's interesting to note that none of their billing lists a headquarters address. I eventually found that they were listed as being in El Segundo, CA. The address to which I wrote.

Since it's been over 3 months since they acknowledged their own mistake, yet have not repaid me, I would appreciate your help. Robert

I recieved the box to return my equipment with no return label. I have tried various times and spoken to many people and driven 50 miles to UPS Stores. Not one person that I have called will get me a return label. This is the worst customer service I have ever had. I do not know why this is so difficult but if I do not hear from someone with a brain and not a recording, I am going to file a lawsuit. This is a complete waste of my time, energy and gas.

I wish I could give zero stars! I’m currently on hold for now 40 minutes after being transferred 5 times! I am trying to renew my discount and no one can transfer me to the correct dept. Not to mention I find myself squinting my eyes to understand the poor verbal skills of the agents who barely speak English! I’m very close to just completely canceling my service!

installed direct tv on Friday 16th,2018 about 2hrs later made contact with them that what they told me I had bought was not correct so told them that I did not want you alls services, kept making same complaint everyday no results giving me the run around. Finally Monday 19ths requested to talk to a supervisor with no results but they said would send someone to check, waited all day Tuesday and still no one ,but one of your employees says now that it took so long will be charged 400.00 to disconnect. I believe these is wrong and if no action. When you send people n is taken to fix these problem will have no choice but to report you all with the Better Business Bureau . You send people to sell your products but its all a scam especially with senior citizen My phone is 361-701-6358 to make contact after 2:00 pm

Elizabeth Mcdow <edmcdow50@gmail.com>
I opened my Directv account on August 8, 2016. I closed the account on September 10, 2018. The confirmation email for Directv stated Sept. 11--whatever....
Anyway, I received a debit/credit card for $20.60 to pay me for the days I was not in service (Sept. 10/11-14). The problem is that I was also charged an auto-pay amount of $154.49 on August 30 to cover September 15 to October 15, 2018. Since my Direct TV account was not active at that time, I want my $154.49 back.
I have contacted customer service and spoken with several different people. First was Janet (nice) who connected me with Ana in the billing department. She didn't speak English very well and I had trouble understanding her. I asked her to slow down her speech so I could better understand her. When she couldn't help me, I asked to speak to her manager. She then hung up on me. (That happened today so you can listen to the tape that was made of the conversation). I called back and asked to speak to the manager of the billing department. My call was given to Kevin, another customer service rep, then he handed me off to another customer service rep--a woman--who then connected me with her supervisor, Alvin.
He was not helpful at all and kept speaking over me--listen again to the tape your company has....
Okay, all that to say I've tried going through the correct channels and gotten nowhere.
I ask that you review my file and let me know what is what. Thanks in advance for your assistance. My former account number is 5181377 I am retired on a fixed income so I need my money back! Elizabeth McDow, 1607 Blue Creek Rd. Lynnville, TN 38472 931-580-9040

For 23 HOURS and 2 technicians, still no service. All I requested was to have my large receiver changed to a smaller one so as to place it behind my mounted TV.The first tech was told that he would have to cancel ALL mu services, hook me up to a different box, cancel that one and then update to another box. Today a WONDERFUL gentleman came and after 8 hours of speaking with Direct TV tech support, also could not get my service returned. He called a supervisor with Direct TV who informed him he would be out "in a couple of hours". It is now 6 hours later and, wow to my surprise, no Supervisor. This is the WORST customer service I have ever received!! PLEASE feel free to call me if you even care 615-995-2056

I received my bill from DirectV and noticed that there was a charge on it for PPV Movies, I have never had a PPV movie on my account. I made contact with directv about this unauthorized entertainment, They advised it was from my receiver. I advised them that if they look at my account they will notice that there has been no PPV movies on my account at all. After Hurricane Florence I needed a repairman to help me to get my programming back on. He arrived and fixed the problem, He then walked out to my modem and took down some numbers off the back and then took numbers from my receiver, (is this proper), He then left now I have PPV movies on my account that I did not authorize, I tried to explain it to the supervisors and associates and all they advise is that it came from my receiver and it was a valid charge. They then offered discounts on my bill for this complaint that I am filing. My account no is 450989814, Contact phone number is 252-342-7141, I feel that I did not have this programming in my home and I did not order it. I feel that the customer service will not assist me with this problem so I need to speak with someone else that can assist me with this problem. If you look at all the chat's that I have done with the reps at directv I believe you will understand my problem or if you would like or if I could contact you please advise. thank you

Because we moved from our house in Oregon and didn't have a permanent next address, we canceled DirecTV service after about two years' use and paid an early cancellation fee. In August 2018 we sent back all equipment through UPS who gave us proof of shipment, but after about a month we received an additional bill of $45.00 for not returning one of the parts. We have sent everything and there is no reason to keep parts we are never going to use. We made a few phone calls about it and thought the issue had been resolved by one representative from overseas who said that they found that part in the warehouse. However the bills for $45.00 keep coming and we are told that they intended to send it to collection so we paid that amount but we feel we should be reimbursed because we are positive that we returned all equipment we rented.

Jan Adamski, Account No. 5573004

Last Sunday I wanted to keep updated with scores and player's stats throughout the NFL Sunday so I tuned the channel to 703 to watch the Red Zone Channel. I was informed on my TV screen that the service would cost me $49.99 which I thought was interesting because my parents have Xfinity and that service is provided with basic package. I reluctantly agreed to pay the $49.99 because I think that channel is great. Today I tuned into the Red Zone Channel expecting the channel to be available to me because of the purchase I made the week prior but was prompted for another payment of $49.99 which I thought was a mistake. I called your customer service number only to be told that in order to enjoy the Red Zone Channel it is $49.99 per week!!! So in a 17 week season of NFL Football your company is going to charge me $850 to watch the Red Zone Channel that is provided by other carriers for free? The entire NFL package is only $300! I have been taken advantage of for the last time. I will be calling to switch providers on Monday. I guess my $300 per month cable/internet bill is not enough to value me as a customer. What a joke!

I received an email from ATT/Direct TV (which I normally delete because 99% of them are junk sales) stating I need to set up an appointment for my "free upgrade equipment in need of replacement". After making the phone call, being on hold, going through the endless phone screening I finally spoke to a representative that told me the equipment was "free" but my bill would increase monthly by approx. $20 and that I had no choice as the current equipment was being phased out. Oh, and this was after being on hold another 5-10 minutes.

I do not want HDtv, I don't have a television with that option, I do not want my bill to be increased as it has been increased several times over the many years I have had the service and believe me the service is not great. So, I made the choice to walk away and turn off the system at the end of the billing cycle. I was told I had to call back (and to through the phone service hell) do to this on the 28th. What kind of company are you running, you are supposed to be providing a service and I have to call back to cancel? Your prices have gotten out of control, you are definitely lacking in customer service, and since I was a customer for years in GA and 6 years in LA I am disappointed.

Since there are so many new options in the digital world I guess I need to improve my technology and look elsewhere. I'll call you on the 28th for the last time...

I have been a customer of Direct TV for 10 plus years and have 5 TV's in my house. Three weeks ago I came home from work and turned the TV on and got a message saying my box had been deactivated and my mini genies quit working.

We are now into this for three weeks and it still has not been corrected!!! Very frustrated to say the least! They have sent me three new boxes and had two techs come out to my house and the issues are still not resolved.

The last time I a tech came out I had to wait for a week. He came out and still could not fixed it. He said I had to call customer service and talk to them again. Still not resolved.

I would like for someone from management to call me to discuses the on going issues!

Wayne

Direct TV has the worst customer service department and service. After I was given a $27 offer with bundle they jacked up the price to $42 after installation. I made the attempt to speak to the supervisor in Philippines to cancel but I was told since I have a contract I have to pay $475 for early termination fee. This company is a scam & I am going to file a lawsuit against Direct TV/ATT.

We had to have a new roof put on after hail damage and they did not put the satellite dish back on right. I called to have someone come out and was told at the time everyone was going to have to have an upgrade to Genie so had it done when tech came to fix the dish. We are not pleased with having to have another 2 year contract but our main complaint is the remotes. They are too small for the elderly and handicapped (which we are) to use without messing up. I called customer service and was told no bigger remotes are available even though I found one on line. I ordered lighted ones and had to reprogram it in TV. I called CS and got a woman who would not speak up and could hardly speak English. Both unacceptable. I finally got the main TV programmed but never got the TV in bedroom room programmed because I could not take the rude CS (did not get her name because she refused to speak up or speak fluent English) any more. This happened on September 20th. The light has not made matters better. I feel we were more or less forced into another 2 year contract and now can hardly maneuver the remotes. It has been nothing but a pain and we are very disappointed after being loyal customers for many years. The LARGE remote I seen on line is: DirecTV IR/RF Universal Remote RC66RX. Would that work with our Genies? If we got the remote problem fixed we wouldn't mind the 2 year contract so bad, The account is in my husbands name, Edward Bassett 1912 30th St Rd, Greeley, Co 80631 Account # 18504950

Been struggling to get service fully working, not freezing, guide not working, etc. since January 2018.

EVERY month i call in (cause i cannot use the automated, for whatever reason) and i get someone who doesn't understand plain english and after 35 minutes, i finally get the payment made. It shouldn't be SOOOO hard to make a payment
I have had directv for a long time and i now am thinking of changing my service

service installer came out to install cable satellite dish from direct tv and ran the wire on the outside of the vinyl siding and drill holes threw the siding and hit a wire in the wall causing power to be out in two rooms, horrible job looks so bad, This is crazy, I don't believe anyone would come out to anyone home and damage it like this. He needs to be fired because he don't no what he is doing and his supervisor needs to be written up and demoded. Is this the professionalism that we are require to pay for. I do know this you mf will not place any other dishes at any of my property's I will gladly go back to antennas and cable before dealing with this bullshit. I am very upset and unpleased

There is no way to discribe the situation in 100 words or less. Canceled twice on installation of our tvs system. After three weeks (atleast) or waiting.

I believe that since AT&T took over Direct TV, I have never seen such terrible service from customer service. It took me
two tries and several hours to find out why the techs schedule for our installation did not arrive. First, I get a boiler room.
The first person spoke very poor English and when she realized that I couldn't understand her she said she would transfer me to a tech. She transferred the call, which rang for more than 40 times, (I counted), so I gave up and hung up.
So I called customer service again. This time I got another person whose English was even worse. Not only that his ability to understand anything I said was extremely limited. He also transferred the call to a tech line. Again, it rang for over 40 times, so I hung up, again. By now I was really hot under the collar. So, I called new service and told them my problem. This lady asked for my account number and work order number. At first she said there was no account number or work order. I explained that I had set this appoint up 3 weeks earlier and had received on the information about the appointment on line and had the printo out that backed me. She explored some more, and then said, "Oh yes there 'is' an account and order#, but dispatch had not received it. I was angry, but she explained that she would personally see that it got to the techs and that they would be here on Monday, july 20 between 12 and 4pm. Great, problem solved. Nope. At 4:30 pm no one arrived. So I called, again. And, again the people I spoke with didnt seem to know what they were doing and finally they just disconnected me. Now, I was really pissed and just as I was about to call and cancel the service, at 6:30pm, the techs arrived. I expalined my issue with their not showing up in the window and learned they were never given a window of time. The also expalined that this was their last call of the day and they had already worked more than 10 hours. These were very pleasant gentleman. What a refreshing change. The got the work done promptly and got everything up and running with no problems. Were it not for the service these two great guys had provided I would haved canceled the service. As it turns out, the Direct Tv programming is wonderful, really wonderful, and I'm glad we finally have it. Their names were Ryan and Yeltsin. These two saved our business for you and deserve huge points for doing such a good job, being nice and able to understand and explain things in good English. Direct TV programming is great, and I will recommend Direct TV because it really is great. However, I will tell others that the current customer service is badly in need of well trained people who can speak and understand english. Thank you for letting me vent

To whom it may concern:

I have had Direct TV service for 20 years plus. Two outlets and two receivers.

Recently, both remote controls have intermittently stopped working. After replacing the batteries, I decided to call customer service.

This was one of the most frustrating attempts at customer service I've ever experienced.

Your representative would ask a question then put me on hold. after a few minutes she would return and have me perform another task/step, put me on hold again, and then return. This happened several times.

After several attempts one step at a time, she deducted that both remotes were not working properly ( which I had known before calling customer support ) and I could replace them for $15 apiece.

Again, I stated the length I have been a paying customer and the age of the remotes.
I also stated I would not pay for new remotes that were20 years old. After going to her supervisor for the umpteenth time. She came back with an offer for one free remote and $15 for the second. I said I would not pay for the second remote. She verified my address andsaid the single free remote would ship and should arrive in 3 days.

In summarizing, this entire process took over 40 minutes. I've never experienced such POOR customer service.. I've been a loyal Direct Tv customer for 20 years while paying between $100 and $200 per month.

I just thought you would like to know that a remote control has cost you a 20year plus loyal customer. I have started looking at an alternative to Direct Tv and will likely be making a change to my service.

VERY DISSATISFIED CUSTOMER

I was told to contact direct t because of Missing Guide Info. quote "your receiver has not received Guide information from Satellite for 1 hour. Please contact direct tv customer service (920)"

was scheduled for a tech to come out and fix what was going on with my direct tv. only to find out the technician cancelled to appointment. I confirmed through txt the day before as I still have the txt. but when I spoke to customer service they could not tell me the reason as to why he cancelled the appointment. very upsetting because they can do this without customers request or do as they please.