DirecTV Complaints Continued... (Page 5)298+ reviews added so far. Upset? Call DirecTV corporate: 1-855-802-3473
I have a complaint with Direct TV. I have had the service for quite a long time, but I have never been treated as badly as I have been treated recently. I decided to get Whole house HD service with Direct TV for discounted prices. Which I was very appreciative. When they came on a Saturday around the first or second week in April, 2013 to install only one Tech showed up which I thought was very tiresome for one person, but anyway. He proceed to put in my new service and install the dish outside on my garage roof. The set of problems is when he left he did not clean up behind himself, I didnâ't realize how much he left until I noticed some wires was hanging from each unit. The old boxes was still in each room. I called to complain about it because one of the boxes that he changed out would not work after he left.
So I called to complain about they helped me get the box back on line. The second thing went wrong was that the line that he had put in from the dish was uncovered and was not put in the ground good, so my grandson that was in the yard was able to fool around with it. When I called to complain about it they said they would send someone out and to fix the cord in the ground and take the boxes also. When Tech came he said he couldnât take the boxes but proceeded to fix the cord in the yard. Now third set of complaint that I have is recent, like this past weekend.
Because my all 5 of my grandchildren came over this weekend the problem started. Usually I donât have as many TV on at one time, but one thing I noticed that we could not get one tv to work because it said I have to many applicances working at the same time, I would have to cut one of the off to get this particular one to work. I called Directv to ask about it and they informed me that with the Genie I can only use 3 clients not 4 and so when all three clients are on the 4th one wonât work. First of all I did not ask for the the 4th client to be put in and would like a standard box put in its place. But I was told that I would have to pay for box it If wanted it replaced. Why would have to pay to have this replaced if I did not ask for the 4th client for the genie, especially since it will only work for three clients.
I am very disappointed with my service at this point. The problem that are existing is I was told I could record up to six show, but that is not true I can only still record up to 2, The HD service is so slow it take quite a few minutes to turn from one channel to the other, I get a white screen while it is changing from one channel to the other, I keep getting pauses of several channel. While in the middle of watching the TV, the show will pause for like 2 minutes throught out the time I am watching tv. I eventually just stop watching. I need to know How to solve these problems without it being a cost to me. I expected a little more courtesy from Direct tv.
I rcieved a Promo Sunday Ticket in the mail, I called and spoke to someone in the Promo Department to receive the discount...I was told to Fax Info: Attention: Laura,10038813...Fax Number 2292937708 / I have been calling for a over a month No help..I am a Disble Veteran who under the insrtuction Of Direc TV was told to this all for Nothing...Waste my Gas,My Time,and the Cash I had to put up to fax...Today I was told I have to Eat the bill!!..Thats ok...Honest to God I will Never Ever Renew my Contractl!!!
Oct 2 called direct tv after 2 hours on the phone, transferred multiple times nothing resolved. Would not allow us to speak to a manager or send someone to our home. Person we spoke with wouldn't give name tags or badge and id#.
We have been n with DirecTV for 10 years or more. We wanted to get the option to see it are recording in the other room as advertised we received a different answer from every person and with who denied someone to come out when they told us there was an issue with our box but now we need a different part.
We've had a few issues with DirecTV name tags before however we still was stupid enough to remain loyal customer and got us nowhere we pay our bills and follow up on our promise to pay but we are not getting what we are asking for and we are not asking for more than we are entitled to as a customer in this economy you cannot afford to lose customers. But apparently you will have to learn the hard way. You need a lesson in customer service before your company goes under an all your workers are in the Food Stamp line.
We unfortunately will be looking for another service. We found we are still paying for something we asked to be removed. More than once
Tonight after working 12 hours I came home to find out that with the "New Browser" my TV that had been compatable with 1080i was NO LONGER compatable with the the new system. Must be nice to be tied in with the TV manufacturers and hold the end user for ransom... Yesterday my 10 year old 1080i worked.... today the best I can get is 480, because ot Directs "upgrade" (downgrade) unless you have $$ with the HD tv manufactures... best way to sell tv's is change how you can view... I am looking for a class action against Direct TV, because I was not told that my TV was not going to be combatable when I purchased HD... I alike alot of the persons complaining gained Direct for NFL... my next complait will be with them.
Direct tv has the worse customer service dept I have ever tried to deal with. My service went out tonight on all three of my sets. After talking with direct tv customer service twice tonight I was told because there was a small amount of snow in the area they could not send out a tech to look at the dish until the snow melted away. Since it is friday night I could be without service for the entire weekend. Since I have only had the service for three months and had to sign a two year contract I guess I will have to deal with the lousy service for awhile, but you can bet the minute the contract is up I am gone. I repeat the worse customer service people I have ever worked with in my 71 years of life. don't put in direct if you have other choices.
I have been a customer since March 2001. I have decided to upgrade my equipment. I have called at least 4 or 5 times and have been told different upgrades each time. On 10-24-12, I called and spoke with LaVonda (not sure of spelling). I was interested in upgrading to the Genie. She quoted me a price of $49.00 for the Genie and 49.00 for installation. Along with the Genie, I would get an HD DVR, and 2 HD Receivers. She stated that she made notes and I would have 5 days to decided. She gave me a direct number and a pin. I called back on 10-26-12 and spoke with someone. Unfortunately, I didn't get her name. She stated she could not give that upgrade to me. I asked to speak to a suppervisor. Her name was Lindsey. I believe she was in Georgia. She also stated that the upgrade was not something she could do.
My question is: Why do I get different quotes and answers everytime I called. I am frustrated also because I have been a customer for so long and I don't get any sense of appreciation from your customer service people. The only one that I felt appreciated the fact of being a long customer was LaVonda. Now I find that she mislead me or worse. She lied. Local customers should be able to get some of the benefits that new customers get. I really don't know how much longer I can stay a customer of Direct Tv
On August 12 2012 we refered a friend to directv.Thought we did everything they required and was told we would get our 10 dollars in bill credits in 6-8 weeks.When the time came around to get the discounts it wasnt on the bill.Called about it and they said there was no record of it.Stayed on the phone two hours today nov.5th and talked to six different people.The last one was suppose to send an e-mail stating we would get this months bill credited.That was 3 hours ago!Starting to wonder if there will be NO RECORD of this either! We have loyal customers since 1994
Direc Tv are the biggest scammsters over any other cable company. The government should shut them down! Put those bastards out of business. They don't let you know you are paying for up front. They give you at first all these unnecessary things that you don't need. Also, they don't tell you when you initially sign up for their service what this or that costs initially. They are idiots! They insult the intelligence of us Americans. When I find out the correct governmental agency to make a complaint, I certainly will!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
I no longer need Directv and tried to cancel. They say I am not an account holder yet the billing comes to me and the payments are electronically transferred out of my account. The 'account holder' is the ex-husband and I have to have him cancel the account!!!!
Directv says they will continue to debit my bank account even though I no longer want or need the service. No one can help me there and it is the same crap - I am not the account holder - so sorry. I can contact the ex to have him do it or make me an account holder. Do not get Directv!!! Cancelling is a nightmare.
I am an onsite property manager and they have INSTALLED several satellite dishes on our building which has been made against policy here. They never asked for permission and drilled into the building (bricks) we allow ONLY non permanant stands ONLY!!!! We need these taken down and damage fixed!
This was so tasteless and petty. Where is PETA when you need them? I can't believe it's still being aired round the clock. The small dog taken by eagle commercial by Direct TV should be pulled from the airways and the creator should be fired and never hired again by anyone! How is this funny in a world where animal abuse is widespread and people continue to be so violent. We don't need more violence we need less. Direct TV you disgust me with your advertising!
I have automtic bill pay set up with your guys and my bill was taken out on time and then two weeks later another amount was taken out from directtv.
When i called to question this they said that it wasn't showing on their end and that they didn't believe it was taken out. So i was told to fax in my bank statements showing it which i did that same day and they told me it would be taken care of in 10 days.
Well today is day 11 and after talking to DirectTV again i was told that it hasn't been reviewed and they needed to verify that the money was actually taken.
I sent in documentation from my bank, i'm not sure what else they need to verify and why it's taking so long.
Money was taken from me that i need to pay other bills and i think it's ridculous that it takes so long and that its still going to take longer. I want my money back ASAP!!
when i was being set up, i was told korean channel was included in the set up but to call and have it removed, the tecnition called and removed it and i also called to have it removed. i am still being charged for something that i have cancelled. when i was set up i had the tv in a temporary location until i had the living room floor finished. i was told by the tecnition when he put the cable in the living room that i counld just move the tv myself when i was ready, there is two cables from the wall where it is now and only one in the living room.
i was told t will cost $49. to have a tecnition to come back and reset up everything if i want to move it. my complaint is that i am being lied to constantly and being charged for services that i was told i will not have to have. is there any way of canceling this service with out hurting my credit if i can't get these two issues resolved?
It's unacceptable that DirectTV allowed TW Cable to cut an exclusive deal with the LA Lakers to broadcast games. I realize that the Lakers had a hand in it too but I'lll be cancelling by Direct TV service. Say goodbye to mt $225 per month that I pay you. it's a shame since I like most everything else about DirecTV but the Lakers games are more important. Why they would blackout the LA sports scene I will never understand.
Have been a loyal customers and you guys are dragging your feet with DirectTV's Lakers broadcasts. It leaves us no choice but to transfer to Time Warner if not resolved soon, as more upset customers every each day switch. Other cable companies have come to an agreement so hurry and settle please.
Okay this thing is going too far. Initially I was willing to give DirectTV a chance to negotiate a good price. We are like 6 games or more into season and still no agreement. I have gotten very frustrated and discouraged. I am seriously thinking about going back to Time Warner because of this. VERY UPSET!
I'm a five year customer whom is older than dirt and I'm trying to return my 3 receiers ,however your policies and less than receptive employees has made this rather simple procedure , a nightmare.Over a week ago I told one of your representatives we would be moving on the 14th of nov. and I wanted to return the equipment like a good little employee he tried to talk me into taking it with me, as I have other issues with Direct T.V. I informed him I wasn't interested . Now I could go on about he said she said etc , BUT THE BOTTOM LINE IS I'M THE CUSTOMER HERE AND YOU AND YOUR COMPANIES JOB IS TO FACILATE MY REQUEST AS QUICKLY AS POSSIBLE!!!!!!!! I need the boxes here by tuesday as our movers will be here wednesday our furniture will then be stored for a month until our new home is ready. I implore you to please get these boxes here by tuesday or give me a place I drop off the equipment You have installers driveing around here all the time. My whole 5 years with DIRECT TV has been a love hate relationship please lets end on a somewhat positive note. Thank You for your speedy resolution of this matter
Hate to write this kind of thing, but just a warning if you are thinking about subscribing to DirecTV. Check out internet sites by Googling with phrases like DirecTV complaints, reviews, lawsuits, problems, etc. It'll open your eyes, My experience includes lousy service and the worst telephone consumer experience ever, I think - its advertising aimed at slamming cable is ironic. Cable isn't a lot better, but this is really the pot calling the kettle out.
My latest experience is, after I canceled, returned receivers and cards, and paid my final bill, they sent me a bill for two movies I supposedly orderd on PPV five or six months ago. I did not order the movies, and rather than sit on telephone 'service' for 45 minutes, I'm just going to pay the bill and do what I can to warn others. Better Business Bureau ratings for these guys are among the lowest - check it out. Just not worth the hassle.
I'm not putting my name down because I suspect they will send more bogus bills.I wonder what kind of financial straits they must be in to treat customers the way they do. Shame on them.
I have had direct tv for exactly one year now. We pay to have a premium package and your company has treated us like complete garbage over this past year. I have never been so dissatisfied with any service of any other kind. I have been overcharged at least three times, signed up and charged for packages I did not even want or know about until I was billed.
The worst thing yet was the fact that i referred my father to direct tv to get the friends and family discount. When I asked the gentlemen on the phone how to receive the discount he said, " I do not handle that you have to call a different phone number." Then when I called the other phone number, I was told since I did not give the first gentlemen my account information I was no longer eligible. I explained my situation to a third party and he said that we should be a shoe- in because it was not my fault since I had personally asked as I was setting up my father's account.
On my fourth call, I was told that I would not be receiving it and there was nothing else he could do. Even after that we had yet ANOTHER problem with your company. Our master dvr box that we have in the bedroom broke out of nowhere, we called to get a replacement and they sent an HD box instead of the master DVR box that we have in the bedroom. We must have told the woman on the phone five times which box we needed (and still got the wrong one). We pay for whole home dvr and because of being sent the wrong box could not record anything for almost two weeks. I feel our bill should be prorated accordingly since it was no fault of ours.
If nothing is rectified by this complaint I plan to take my complaints as high up as I possibly can and spread the word on how terribly disorganized and apathetic your company is. Already, I have talked three people into not to renewing their contracts with you after they heard about the copious amounts of issues we have had. We are looking to cancel and go any other way because it cannot get any worse than dealing direct tv.
Also, my dad, whom i refereed, AND GOT NOTHING FOR can record in every room and we can only record from the master box. I am not sure why he got such a better set-up than us, but I have never been so disappointed in a company before. My father and I both plan to cancel services with you and I will continue to try and save others from being roped into your lies and incompetence. You should be ashamed for treating high paying customers so badly.
My next call is the better business bureau unless someone can fix this mess. I look forward to getting this straightened out as soon as possible. I'm sure you can understand our frustrations on the matter, and any adjustments to our bill, and receiving the friends and family discount as I was promised would possibly keep us from cancelling.
When I signed up for direct tv 6 months ago, I was told that when I moved from my Summer place to my winter place they would install a dish and make all The changes changes free of charge. I called to have the move made so now They want to charge me $118.00. When I asked to speak to a supervisor I was transferred to An answering machine. The rep I talked to originally told me the sales department didn't know what the other depts. charge. I said that means customers are lied to right from the beginning. He stated no that each department Is separate and the others don't know what the others charge. I have Not received a call back from the supervisor yet. It's been several hours.
I got Direct tv through century link as a bundle package in february of 2013. From the start I was lied to and my service was terrible. At first I was told i get get tv in my bedroom like i was getting dish network they said no problem. I explained to then that i was going to be having surgery soon and I needed tv in my bedroom. they said they could do it. Well the tv in my bedroom worked but i couldnt change the channel, I would have to get out of bed and go to my bedroom door to change the channel . I also was having trouble with the picture almost every night my screen would get white then a message would show saying acquiring signal then I would have to wait till the picture got back also the voice wouldnt be on and if it was it wasnt in sync with the show. I feel that my disconnect fees and all my payments should be terminated due to bad service from the beginning of the time I got direct tv. I am on disability and on a tight fixed income . I thought I was going to get good service but I did Not. Would You pay for something that you had trouble with from day one. I thought direct tv was a good company.
Nickolas Tafoya Sr.
We had Directv come and install their satellite dish as we decided to leave Dish. Right after installation the dish kept trying to search for signal with error codes. Directv sent out a service tech and he fiddled with some wiring and said problem solved. Then we lost signal again about 1 week later and they had to come out a 2nd time and they replaced a fitting of some sort. The signal again was lost later that SAME evening. Another call to Directv and they send another tech out and he said the previous tech was lazy and put a fitting in wrong, so he fixed that and said we were good.
Then 1 1/2 weeks later we again lost signal and when I called to complain I found out the tech wrote we had "bad wiring" which in fact is a lie...our wiring is fine, the tech specifically said it was the fault of the past tech that caused the problem. Now they are sending out another tech but I'm wondering if they aren't coming up with a "wiring" excuse to get out of admitting they can't do the job right and putting the blame on us so they can charge us for tech support.
I found they had agreed to a s14 million dollar settlement for deceptive practices in late 2010.Â One of the agreements was that they can not charge a cancellation fee on a consumer who cancells because they can't fix a recurring problem. I made a copy of that article and I plan on showing that to them when they come for their 4th visit with a 2 month period. If they can't make this right I will not pay for cancelling the service. I can for starters report them to the BBB and the Federal Trade Commission and just keep going down the line. I am not letting this go.
I hope this letter helps out the next person...or possibly help me with a resolution to my problem. Thanks for letting me vent.
This is a company that needs to be put out of business because of their unfair business practice.
They took the amount out of my checking account without my permission in the amount of 197.30 the amount approved was 96.25. I am talked with 5 different people from Directv to get this resolved with no results. They have refused to put it back in my account. I have called back and cancelled my service with them and reported to the NC Attorney General Office not that anything will be done if not I will call TV station 5 on your side. I have never been treated in such a rude disrespect way. They owe me 101.06 they took from my account without permission. We as consumers no longer have any rights and businesses that you trust with your info can take advantage of you and do not to answer to anyone. I plan on anyway I can putting out negative info about my treat by Directv. Thanks
I cancelled my service with DirecTV after they tried to charge me $300 to transfer my services after I moved. I was not willing to pay that, so they sent out a technician to verify I could not receive service in my area to waive the cancellation fee. While the technician was at my new home, he stated the reception would be spotty and if I wanted to I could pay him $100 under the table to put up a dish, instead of going through directv and paying the, $300. I was not comfortable with this because it was not a guarantee it would work and made me feel very uncomfortable. I called on march 20th to cancel and a representative assured me I would not be charged the $60 cancelation fee.
I made sure to verify with him that on my final bill I would only have to pay my prorated cable service amount and not the cancellation fee. I called today about the fee and the manager Nicole and she told me she could not remove the fee eve though Parker said, and the conversation is recorded where he said it, I would not be charged. Then I asked if they could sent out another technician to verify I could not get service where I live and she said my service is already cancelled that I did not have that option anymore. I was not aware that this option would be voided after the service was cancelled. I am very dissatisfied with directv and believe they should honor what their representatives are telling customers.
I just cancelled my services with Direct TV and they are charging me a fee about 300.00 I have added a new service dvr in March 2012. Fron day 0ne , I complained to them that I have trouble with the pictures on certain channels or programs .The pictures are unsteady, just like playing a dirty disc. Someone came and tried to fix it but as soon as the technician left, the picture was the same, esp if I am recording. So I phoned them and told them that problem has not been resolved. So the tel . operator said that they are working on it at their end. I did not call them again because went to
Chicago, came back to vegas then left again for a month, so I couldn't follow it up because I have to be home for them to fix it. So when I came back in May, I called them about the problem they the said, they couldn 't detect any problem . I called everyday, they said they are trying to fix it at their end. I asked if they can send someone to fix it but the girl said that there is nothing wrong with my system but maybe in my neighborhood, "they might have a certain equipment that 's affecting the reception of the tv. They even gave me a free month HBO, thinking and hoping that the problem would disappear in time, I accepted the offer as an apology! Days and months, it's the same. I tried to call Direct TV recently but it's always been busy, and I can't stay on the phone forever, I work 7pm to 7am, graveyard... so I get tired waiting on busy signals. So finally I was able to get through and I was so frustrated that I cancelled my services with them. They offered solutions but I told them that I was asking before if someone can come over and fix it but I was told there is nothing wrong with my converter or dvr .. and now that I was cancelling their services, now they are telling me that they are gonna try to solve the issue. But I told them I was done with them ! So now they told me that I will be charged for the breach of contract, but I told them that I refuse to pay for the fee because in the first place, I was already dissatisfied with their services. I still have their converter, and the dvr, and I will return it soon . the dvr should contain the poor pictured programs that I recorded. will they be able to review those programs as proofs that I still was having the problems?...... I hope you can help me with this.
I ordered Directv March 2012 I was told my the agent my bill would be 35.99 a month for basic service and I have a welcome letter with the information printed on it. On November 26, 2012 I called to talk to someone about my bill, but it also was the second or third time that I had spoken to someone about the bill being so high (106.70) this is almost 4x what I was quoted my bill to be a month. There should be some type of law against this, Directv should be made to honor what they tell a customer. When you call the customer comes out on the bottom or lose their service and even then if you don't keep the service you are hit with an early termination fee which is 300-400.00 What is this world coming to?, when basic tv cost more than it does to heat your home. Everybody on directv end is speaking from the same script they are not trying to help all they want is the money even if you don't owe it.
The sales rep told me the DVR/HD was free and that my monthly bill would be $29.99.
The bill was $49.99 with my "Rebate". When I complained I was told the DVR/HD was not free.
I asked them to remove it and I was told it would cost me $160.00 to have the box changed out.
I told them to cancel my DTV service and then I was told it would cost me $350.00 for "Early termination fee".
I said I'm not paying that and they said they would take it out of my credit card account.
I told them they were not authorized to do that and they said they would as they have my account number on file.
Naturally I closed my accounts and notified my bank of this threat.
I think they breeched our agreement by lying to me and refusing to make it right.
my cable been off since august 2012 they decide to run my friend credit card that they had on file for a while in november total 565.95 only gave 160.00 back and wonder where is the rest. i have been calling sine the incident happen talk to to many people and getting different story so they won't repay him. tbey were quick to take his money but not yo return it. they call them selve collecting the remain balance adding it up on line equal out so no money to be return.
no on gave them permission to run my friend card he is piss off because of what they did . Now they have a law suit comimg now
Direct tv is a crarpy television company. After 3 months I called to cancel the movie channel s. The lady says we have a special movie deal . If you buy one Ud get the other one have off. So i take it. But when I get my bill it's 115 bucks. I called and cancelled all movies and brought the problem up. They said we may have promotion program s for you.. I'm like okay. The lady then gets on the phone and says there none at this time and we can't do nothing for u. This company is a piece of crap. And I'm seriously think bout cancelling my contract with them and taking Netflix!
Sensiroly the pissed off direct tv costumer
When I moved into my recent condo I was told that cable television was an amenity. I enjoyed this amenity for 13 months and it was suddenly shut off. I called the 3rd party (Access Media) who had initially created the account for me and was told that Directv had shut off the receiver siting it as a delinquent account. Representative Claire with the 3rd party company advised me that they started service on a receiver that did not belong to me and had finally caught the error and issued a shut down. I informed her that it wasnât brought to my attention before and I would like to continue receiving service she informed me that I would have to purchase new service and pay for installation.
I mentioned that there already was a receiver in my condo and I would like to just transfer my service to that one, she advised me that I would not be charged for the Directv error and that I would need to return the receiver and set up new installation to enjoy cable television. I asked her about some specials rates that she could provide to me and was offered a start-up package that includes a HD DVR Genie, The rate quoted for this device? $199 staring at an offer I received in the mail I informed her that I could receive that same receiver for free if I start up through Directv.
I has been a customer with Direct TV since the year 2005.I have been experiencing financial hardship since my illness of the year 2010.After evaluation my situation I decided that I can no longer afford the direct TV service anymore.I spoke to direct TV Representative and requested the termination of service. I received two boxes from direct TV to returned their equipments, which I did.I told the Representative I will pay them as soon as possible.I always use my debt card to pay the bill through direct TV automated payment system. I did not authorize direct TV to take any payment from my account at any time except when I called in and pay the bill using my debt card, because I need time to get the needed funds before making payments.On Saturday may 4th I discover that direct TV have made unauthorizes deductions from my account and in doing so have deprive my children and myself the funs we need to provide for our basic needs.Furthermore my account will not be able to cover all the transaction therefore will occurs fees and make my bad situation much worse.Please I am asking your agency to put a stop to this unfair practice.This action will cause great distress to a single mom who cannot provide food until the next paycheck.Please understand I am not looking for sympathy I am just stating the facts. Thank in advance for your help.
I had trouble viewing recorded programs on our 2nd receiver and I called in about the difficulty and was sent a new receiver. Upon getting the receiver I connected it and it needed to be setup. The setup requires information I do not have or know and two (2) technical support advisors would not help me because they said I was not an authorized user. I informed them that my husband added me to the account and their response is yes but not as an authorized user to the account. One mentioned that this was a new policy. I told them I would believe that if I was added to the account my husband would have meant for me to be an authorized user. When asked if any notification came out to the customers of this new policy both agreed that it was not sent to customers. This is not a good business practice period. I have been on the receiving end of company changes where customers were not notified and guess who gets to listen to the customer BITCH. You got it the lowest paid employees of the company while the top guys making the policies and bringing home incredible amounts for their salaries make the customer service clerks life a living HELL. I am not IMPRESSED with a company that treats their employees and their customers with so much disrespect. I hope you get treated the same way you treat others. Happy Holidays.
P.S. Itâs not rocket science to know that the account shows you sent out a new receiver to us, so anyone calling in to have it activated would have to have our account information as well as an account with DirectTV. I could see it being an issue if in fact someone called in to activate it and there was no record of a new device being sent out. Once again itâs not rocket science to figure out if someone would have been illegally trying to activate the product. Thank you for a wonderful morning spending more than 2 hours trying to activate the device you sent to me.
Far as investing in company that treats customers and employees this way, thatâs not going to happen. I would imagine the Federal Trade Commission would be interested in Your business practices.
I call direct tv back and they said my bill was 89 a month I had no idea that they had went up on my bill no one call email they just took upon themselves to up bill. I told her I just made two payments in dec but I'm cable will be interrupted if I don't pay 93 by dec 26. I was mad as a customer because no one explain to me how much the original package was due to I had the promotion package at the time.
How Fo they no if you want to keep that same package or not without your we're about so now they want to cut service off because they made mistake as a customer they should not a bill off since no one never contacted me didn't not know that they can pick your plan an add more to your bill without acknowledge.
On February 3rd, 2013 Direct TV took an unauthorized payment from my bank acct. This "payment" has cost me hundreds of dollars in bank fees and I am now facing eviction. This happened once before with your company. On that occasion the money was returned and I received an apology and an admission that the money was taken illegally. This time all I am getting is a run around from a lot of people that don't speak good english or don't understand what my problem is. Trying to speak with anyone with some kind of authority has left me on hold or disconnected. This needs to be resolved, now.
Please get back to me ASAP.
On September 30, 2012 I switched to DIRECTV from Time Warner Cable because I was tired of the cable company's repeated "Sorry, we can't do anything to correct our mistakes" customer service attitude. I regretfully feel I am receiving the same disappointing customer service from DIRECTV. I am a first time satellite TV customer so I made sure I had a list of questions written down to ask during my initial installation. I had a receiver installed in my bedroom which is the only place I had a television at the time. Knowing I would be purchasing another television for downstairs soon after, I specifically asked the installer about the process for getting a 2nd receiver. He went downstairs and checked the outlet and told me it was fine for a receiver. I asked if there would be any extra charge. He said I just needed to call DIRECTV to add a receiver and a monthly charge of âlike $6 or $7â would be added to my bill.
On November 19th, per my conversation with the installer, I called DIRECTV to add a receiver and to my surprise I was told I would be charged $150 plus a monthly equipment charge. I was fine hearing about the monthly charge because I was aware of that however I was appalled to hear about the $150 charge for the receiver. I told the customer service representative about my conversation with the installer and the representative told me "I'm sorry Ms. Orange but our installers often don't know what they are talking about when it comes to DIRECTV policies. We can not do anything about the $150 charge for the 2nd receiver".
Well, that is unfortunate misinformation and a mistake on the installer's part that should be rectified fairly. Given my plans for purchasing another television that would need a receiver within less than 2 months after my initial installation, I surely would have asked the installer to leave the 2nd receiver with me on the day of my installation to avoid the $150 charge had I known the truth about the cost of adding a receiver after the initial installation. Last night I found a DIRECTV Equipment Lease Agreement online which does state the $150 fee for additional receivers ordered after the initial installation however this lease agreement was never gone over with me nor was I ever asked to sign one. This misinformation was the Installation Technician's fault and miscommunication that I should not have to pay $150 for. The Technician's ID number is MANCO40332.
I would appreciate if this mistake on DIRECTVâs part was handled fairly by waiving the $150 charge this one time because of your employeeâs miscommunication. By doing so, you will have a loyal customer. If this can not be resolved fairly, I am sorry to say that I will be counting down the months of my contract and you will not have a repeat customer in 24 months.
In March of 2012, I called AT&T to sign up for Uverse and internet. They informed me that Uverse was not available where I lived but they had a partnership with Direct TV. I called Direct TV and informed them that I had my house up for sale and would be moving and specifically asked if there would be a charge to move and was told "No". I even questioned them because it seemed odd to me.
I would have stayed with cable and waited until after I moved. I was then offered a position transfer by my company from IL to NV. I sold my house and was living in a hotel for a month before moving to NV. Direct TV told me that they would suspend my service for 6 months since I was living in an apartment and did not know how long it would be before I bought a house.
Once I was moved into a house, I received a notification from Direct TV that I needed to begin paying for my service again. I called to have the installation scheduled and was told that there would be a $235 fee. I asked how much it would be to get out of my contract and was told $295. I argued and they said they could escallate my complaint and a supervisor would pull the recording of my call from March and call me back within 72 hours.
They told me that in order to escallate the case, they had to charge my account for the $235 and schedule installation. I told them to schedule it out two weeks to allow time for me to hear from the supervisor and resolve this issue. I waited 9 days and did not receive a call. I called again and was again told that I should hear from a supervisor any day. I told them to push out the installation another week. I waited 5 days and still did not hear from a supervisor.
I called AGAIN and this time I was told they could transfer me to a supervisor. They transfered me to a supervisor and she informed me that I was required to pay the installation fee and there was nothing she could do and that the supervisor is not the person to pull the recording from Mar and do the research but I would have to file a complaint on this website. In addition, I was informed that to get out of my contract would actually cost me $400! I asked why I had been told $295 a month ago and he said the other representative made an error. I am beyond angry with Direct TV.
I am tight with money at this time and I told the supervisor that I would like to do another 3 month suspension to get caught up before doing this and she said that it was not possible to remove the $235 from the account now. I feel that none of these representatives were willing to stand behind what I had been told or to work with me and allow me a few more months to come up with the money for this installation fee that I did not anticipate due to the false statements made to me.
I have not yet said anything on facebook or twitter about this but will absolutely be slamming Direct TV and definitely will switch my service to Uverse (who charges NO fees!!!) as soon as my contract is up. I don't know why anyone in their right mind would use Direct TV with the horrible customer service you have. I would greatly appreciate some form of resolution in this matter.
WTF is up with DirecTV not carrying the Lakers games? We have a 93-year-old in our house - this may be her last season - and she can't watch the Lakers because of stupid political disputes. Get your sh*t together and do it now. And no, it doesn't help that you "rewarded loyal customers" with free NFL Season passes, now that I know it was about bribing us to stay with you for a year before the Lakers season started. I have paid so much money for the nba leauge pass and I can't watch any of the lakers game what type of crap is that. I hope direct tv loses alot of customers for this
I have Direct TV in 2 states. I have been a Direct TV cutomer for a long time. The customer service has declined exponentially. I requested the NFL package in my South Carolina home. Customer servise said yes I have it and referred me to technical. Technical insisted that I never ordered it and was extremely rude about the entire conversation.
I now know why Diect TV makes you sign up for 2 years. It's because their employees are disrespectful and rude. Since you can't leave them for 2 years--they really don't care how you feel.
I couldn't believe what my babies were watching on "their" channel. I heard the foulist words and discussions about sex coming from my kids TV.. This show belongs on another channel. What in the world prompted Nick to put this kind of show on? If this continues I will cancel ALL of my Nick shows. There are plenty of other channels for this kind of discussions between women but it does NOT belong on my grandchildrens favorite channel. I don't even want to know what will come next. Every parent & grandparent in our area is disgusted. PLEASE MAKE A CHANGE OR WE WILL!!!!!!!
We recently had Dirct tv installed and was offered a "package" deal which included free movie channels for 3 months and free NFL Ticket. The installer showed me where the NFL games were, (channel 700s)and told me to enjoy the games on Sunday. Well, Sunday came but I did not have access to NFL Ticket. I also do not have the free movie channels as promised. When I complained to them, they lied and said they had not promised those things in my package.
They said we were locked in to a 2 year contract and there was nothing they could do about it. Funny enough, they let my wife make an agreement over the phone to alter the contract by paying more each month, but would not allow us to add the NFL Ticket we were promised the first time. I HATE to be lied to.....Sign up with Direct tv....you WILL be lied to!
To: President of Direct TV Â Â Â Â Â Â Â From : Jim Takeuchi
I was requested by your customer service rep to write this memo to describe my situation;Â As I received the phone call by CBE Collection (Ms. Lili) regarding $63.28, I called and spoke with your Customer Service person on Sept. 26, but her explanation regarding $63.28 has not been cleared enough. I never received any bill of $63.28 from Direct TV before, yet I received the phone call from CBE Collection agent.
I always have paid my monthly bill through Verizon (I participated in triple package deal such as Internet, telephone and direct TV) on time and therefore I am very upset about your approach to treat loyal Customers like me. I am not in the position to pay the bill until you explain the entire situation adequately and apologize me for such behaviors and actions. I am looking forward to hearing from you.
E-mail address; email@example.com
It has taken Direct TV 3 months to get a change made on my account. I called in July to downgrade my service it is now October and I'm still being charged the same amount. On top of that they are charging me $125 per receiver box (2) that I called to disconnect and NEVER received the box to return them in. Come to find out they were sending it to the address I lived a year ago even though the rep "confirmed" my address. They have no accurate notes to go by and I'm stuck having to call them every month and spend about an hour each time trying to get this resolved....each time I get the same answer, that it is now taken care of and I should have no further problems. LIES!! I'm so sick of Direct TV!!!
Well I am new to direct TV, so new I am getting ready to pay my second bill. First I did not appreciate all the wires that ware left exposed after my install. Now on this date Oct. 27, 2012 I am not getting any service. So, I go through all the steps that my box recommend. After several attempts and several failed attempts I called customer service. Well at this time I go through the same attempts as be for. Well after doing what customer service asked me to do on the inside. Customer service asked me to go outside and check the dish. See if I can move it or if it has been moved. Shouldn't I be getting paid for doing there job. Well now I am with out direct TV service until Monday! Sure is funny they want there payment on time but the paying customer has to wait ! This is bull!
Skip in Audio Have gone thru connect and checking for loose cables several times and now getting a tech to come out and check or replace receiver. After five or six calls and talking to reps. all over the U.S. no help. I called to cancel my service and the rep. is going to send me a replacement receiver will have to see if this takes place as promised. Direct TV's service is almost 0-0-0, after the holidays I will change service and maybe even go back to terrible Cox Cable thier service is better than Direct.
When is Direct going to figure it out that one person must follow thru on the complaint until it it is taken care of and be responsible for the complaint. Direct is so big now that every thing gets lost but the 1st time sale. I know my $120 per mo. will not hurt Direct Giant but maybe a million will. Net Flex paid no attention to the customer and look what happened. Some people has got to have Direct TV. but I don't. Good bye after the holidays.
We purchased Direct Tv with the understanding we would have available one free move within our two year contract. This did not depend on bill paying history or after one year of service. We asked the sales rep from Sam's club these questions, he assured us that we would be able to do a move for free. We had asked this do to the fact of a potential job transfer. Well we had to move to another state. Now Direct Tv wants to charge a $100 fee not free to transfer service. This would not be an issue however when we were told it was for free and assured it.
Now it is an issue. Does anyone have a really good number to Direct Tv to truly voice a complaint? Oh and they said they would get back with me right away, lol that was two weeks ago. I guess I call the FTC and FCC like i've had to with Sprint.
Our only NBC channel is 24 so we have been able to get sports games or programs we want to see. We should have another NBC option is 24 is not able to get their technical problems solved. Come on DirecTV help me out here what are your customers do if you can't keep our shows on TV?
I have ordered service with Direct TV/Smart Circle on March 23rd, to be installed on March 28. My problem begins here. The installer from Smart Circle never came, and never called to say he wasn’t coming. I called the next day, and they said they would come to install, but never showed up, again. It is now Wed, April 2nd and I still don’t have Service. I spent many hours on my cell phone trying to get answers, installation, but still unsuccessful.
I am going to tell everyone I know, to never get Direct TV service because of the way I was treated. I still need answers as to why this Independent Contractor never showed up, nor had the decency to let us know he wasn’t coming. I am currently on the phone with Direct TV and will be speaking with a Supervisor, for the 2nd time, along with several other representatives from your company.
I am unhappy with the choice of weather reporting done by Direct TV. The current channel does not cover the NY Metropolitan area enough. I’ve sat and waited over an hour to see my weather report. I know more about California weather than I do my own. If you are going to save money on weather reporting, at least get more localized reporting.
I have been a customer for many years. The problem I have is the pricing and the type of programs in the packages that are offered. In 2013 my bill increased each month and good channels were dropped and replaced with trash that is not fit for families or good use of air time. I called on 6-28-2013 to have my service disconnected. I spoke to Katrina and at that time she adjusted my payments for 1 year to $50.98 if you can calculate you will see that 1 year has not expired. I have had no problems with the payments until 2-2014 when it was increased.
When my bill came for this month it is $105.77. You must think people are so desperate for tv that they will let anything go but you don’t know me. I don’t need to have your service or anyone else, I don’t have the finances to pay that much money and get so little for it. I called to speak to someone only to be disconnected, I will try again but if I get no help I will disconnect.
Been with Directv since ’97.They were great for many years then something changed.The pricing would go up for no reason without warning. The equipment began to fail. Living in the city, and having Directv with no problems I purchased the protection plan in’06 because I moved out of the city and thought that I might run into some problems in my new location. Early on when I ran into problems, but because I had the protection plan, the 1 or 2 minor problems were dealt with easily. I then began to develop picture problems, I was told I needed a new receiver, now a contract, 1st one in 10 yrs, another receiver, another contract. My bill is going up and I don’t get good answers as to why. I had the NFL Sunday ticket since 1997, I retired in 2010, and could no longer afford the Sunday ticket, but I purchased another and then stopped the next year. I then heard radio ads about free NFL Sunday ticket for new subscribers, I called as a long-time customer,13 yrs, and told no for me. I called the following year and was told 1/2 off for NFL Sunday ticket.. I got a new tivo, old one died, new contract and a very much larger dish on my roof. My “new” Tivo often did not work as well as the old one, even when there was not a cloud in the sky. I would call and complain, and nothing. The last straw was in late fall, when light rain knocked out all TV reception. I decided it was time for a change and decided to go with the parent company AT&T (U-verse) who they refer to as their partner. Never paid a bill late and my reward to change subscribers was to be charged $40.00 early termination of the “contract”. DirecTV began as a class act. Better than any cable or any other satellite company until they decided to just become money grubbers like the rest. I, as a former customer, and the rest of your current customers deserve better
Disclaimer: This complaint was submitted by Delano Tucker on 03/11/2014 at IP address 18.104.22.168 using our Directv complaint form. This opinions contained in this Directv customer review titled, “Bad service, contracts(2yr), Protection Plan” do not reflect the opinions of this website.
Direct TV was suppose to come to my house to give me a free upgrade DVR. Time was between 12-4. I called at 2 and told them I had an unexpected pick up grandson at school. Would be gone from 3 and 4. At 6, I called to see if they were still coming. Lady tried to contact the service man and could not. She gave me the name and number of his supervisor Gordon and told me to call him if he did not call me. That he was aware of the problem. He did not call me so I called the number she gave me. Gordon answered and he said he had no idea what I was talking about. So I started telling him my problem. He hung up on me! I was so patient about the whole thing until then and that made me furious. Now I am not sure I want my upgrade because I am not sure I want 2 more years with a company that treats their customers like this!
I pay well over $2k per year in service fees for Direct TV and do not get value for my money due to service outages and boxes going bad. I have been calling for service for around a week, this time, but they cannot seem to get a tech to make a call despite my paying for free service calls.
I am a doctor at the VA and cannot drop patient care to go at their convenience. I am tired of people like ‘Andy’ your customer ‘service rep’ try to tell me what motivation is and being argued with and tell me ‘what my problem is.’ I have asked for them to contact my wife to arrange some service time but she is a healthcare professional too. I will post my complaints over many complaint boards
IIn March 2013 Directv offered a rebate of $10.00 for the month if the customer purchased at least 4 movies. I assumed the rebate would be given on my March bill. Now I find it would be given in the form of a coupon which must be filled out, but it will not even be received for 6-8 weeks. I n the meantime, I must pay for the movies in full with my March bill. This means they will be gaining interest on money they receive for the masses of customers who take advantage of the offer. It is ridiculous that I need to wait for months to receive a rebate. If this is their offer, they should explain what they intend when they broadcast the offer.
we have been customers for over 20 yrs- our monthly statement increaes all the time with no explanation. we just took it. then we moved, had Direct tv upgrade us to HD and add another receiver . After a couple of days-we lost local channels! NO ABC, CBS, NBC, news or ANYTHING!!!! REALLY?! you expect people to not have access to their news and weather and other shows? we called about it and was told we might get a waiver to receive local channels out of L.A. Again, REALLY?! we live in Colorado-why would we want LA news ? It appears that when talking to a rep on the phone, the right hnd does not know what the left hand is doing-no two reps gave us the same story on any of the issues. You have lost our business and we will not reccomend your service to anyone!
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