DirecTV Complaints Continued... (Page 7)433+ reviews added so far. Upset? Call DirecTV corporate: 1-855-802-3473
Hi, I'm not sure if the DirecTV corporate office can help in any way but I'm being billed a cancellation fee for an agreement that was broken. When ordering this service, I was given a price which I agreed on so I switch from Cox to DirecTV. I only paid that amount once and after that the price went up. My husband called the complaint number several times to get this fix but they never fixed it. I made payments and never given the credit that they told my husband either. I didn't pay Novembers payment and it got cx. so my husband called them again and said we needed to talk to Century Link. But it isn't Century Link but instead DirecTV. Now I'm getting a cancellation fee of $380.00. I didn't break any agreement I made. I agreed, on a recorded line to pay $90 a month for TV and phone service together and that was never done. I'm so upset with DirecTV for not being truthful.
I have been a customer of Directv for over ten years. Since I downgraded my service to a less expensive package I have had a recurring issue with the so called "screen saver" interrupting programs that I am watching. The "screen saver" pops up every two hours and produces the Directv logo which can only be corrected by pressing the select button on the remote control to get back to the program that I had been watching. I was told by the support department last year that to resolve the issue I needed to upgrade my receiver's as the problem was due to the old equipment and they did not have a resolution for it. I agreed to upgrade and was sent two new receiver's and attempted to install them and discovered that they would not set up. I advised the support department of the problem and was told a technician would have to come to my home to correct the problem. It took two weeks for the technician to arrive. Upon getting the receiver's to work I specifically asked the technician about the screen saver issue and he indicated that he had never heard of such a problem. In fact his receiver had never had this issue and assured me that the new receiver's would resolve the problem.
As I watched programming later that day I discovered the same problem was still occurring. I contacted the customer support department again and described the issue and was bounced from one person to another with no resolution. I requested a supervisor respond and was told there was no one available. I continued to insist that someone other than a support representative respond to my issue. I was finally connected to a supervisor who advised me that all of Directv receivers had this "screen saver feature" built into them and that all of the customers had to push the button every time it activated. I know this statement is not true as many of my neighbors and friends have Directv and do not experience this issue. I requested that I be transferred to a manager or superior that could more effectively speak to the issue. I was told that no one was available and they would have someone call me back. This was two months ago and so far no one has contacted me and the problem continues. It appears that Directv has retaliated against me for downgrading my service package.
I was a customer of DirecTV for almost 10 years. I was never late on a payment or had any problems, never had a single DirecTV complaint because you were in a bundle with Verizon. The week of Sept 14th, I canceled your service and spoke to both Verizon and you. both confirmed that I was cancelled and that you would be sending me a box for equipment return. I called today when I received a bill from you. When I called to ask why I was billed, I was told there was no record of me ending your service. You could see however that I ended Verizon service. Your manager Denise #100812467 said that it sounded right that I stopped service but if she didn't see a note in my file, then too bad, I owed the bill. I will NEVER go back to you, and I will go to every review spot I can to let people know how you treat a long time customer. I hope this very small bill that you sent me is worth losing customers and the respect of the community.
I received change in DirecTV billing from $42 to $76, when I called to ask why, the service agent only took notes to document but could not resolve. Ask for Manager, Yolanda got on the phone and explained that I had been given a promotional discount for the first year and I signed for it. I stated I had not and the promotion that was to continue was because when initially signing up the phone agent told me I would have a select channel on the Basic package which was not true as the technician completed his install and turned on Direct TV system and the Channel was not on, he called support and they indicated it was only on the Choice Package. Here I have a Coupon, a technician who just drilled holes in my roof to install the antenna and they are telling me I have to opt for the Choice Plan, in which was to be reduced by the again Manager on the phone.
Now I see this was a temporary thing, and now the cost is $34 more a month with one year left. Yolanda, kept talking down to me by continuing the conversation, "Darrel, you realize, Darrel, you signed, Darrel you agreed" This is not a conversation but a black female that used her gender and race as she has in her own family environment to control a situation while avoiding resolve. I want to hear from someone with logic, I want Yolanda to be removed from the supervisory staff along with a letter of apology, it will only get worse if DirecTV does not take care and step in and view this matter.
i was trying to pay my past due account of 134.00 and my card was declined because I forgot to transfer money to my account before calling to pay the bill and only 60.79 was taken out of my account towards the bill. Then, I called again and payed 74.00 toward my past due balance and they still refuse to turn my service back on . My bank said the 60.79 was taken out of my account and I also got online and it showed the 60.79 was taken out of my account and also, I called my bank and the teller told me that is was taken out of my account. I called and talked to your representative and they are saying that it was not taken out of my account and not showing on their side. So here is my complaint and would like my service to be turned back on .
I ordered for 8 tvs. 1st occurrence att forgot to schedule installation they took 100.00 of my money. I called they found their error and schedule me for 8 tvs again. the tech came out and advised me I could only watch 4 tvs and only brought 4 boxes I had to pay 459.00 again. they then scheduled direct tv to come out I had to pay 534.00 again for Direct Tv and they still only set me up for 4 boxes when i called she said they had to reschedule me to add 4 hd boxes and 4 genies. Now they can't seem to get my order correct and they have taken over 1,000.00 dollars. I am so pissed they have taken all my money Nobody can seem to do any thing about it.
I have a four unit apartment building in Detroit Michigan 48207. There are seven satellite dish attached to the building building and some installed on the garage roof. DirecTV equipment has caused damage to the roof and building structure, bricks are falling from building, leaks, coupled with garage roof leaking. I'm submitting the matter for corrective actions by your company. I want the equipment removed and repairs made or I am filing a complaint with DirecTV corporate offices!
Not happy with the DirecTV channels that are not on, all the sports that I do not watch and all the jewelry channels that's are on not what I signed up for. I loose my picture all the time I am very unhappy with your service its a ripoff.
I have been a direct TV Customer since 2005 About 3 months ago i discovered that direct TV was over billing me they were charging me for two receivers at 10.00 per receive for two years but i only had one receiver. After four calls and hours on hold they agreed to issue a credit to my account It never happened so i called the today spoke to a supervisor who informed me they will not refund the 24 months of over billing but she offered me 20.00 Total credit on my account. Do i have options yes i do.
I cannot believe that tasteless commercial Hanna and her horse. Despicable. An insult to woman everywhere. And I'm not even a feminist. Take it off the air and save what's left of your dirty reputation. What the hell does that commercial series have to do with a cable provider at all. Poor marketing.
I was on a month to month service after my contract had expired with Directv. I was not told in Feb 2015 I was in a 12mos contract. I was given a discount becuase of nuerous billing issues and a 3mos free service HBO and other premium channels. The rep stated I would be able to pay month to month and end my cintract anytime. I was very specific on that or I would never have kept Directv . I asked Directv to pull the call on my account for 2/24/15, information can easily be verified. This type of issue is why I now choose to end my service with Directv at the end of the month. Billing issues has plagued my account since the second year. I only want a company that is honest and bill me for services rendered. The customer service rep had to be seeking a quota to fill but I refuse to be held hostage because Directv can't keep up with their competitors.. DO NOT CHOOSE THIS SERVICE WITH THIS COMPANY. BEWARE !!!!!!!!
Called to cancel November 2014 directv service, was offered to suspend service for 6 mos. I refused because I was not sure when I would need service again and directv kept pushing the 6 months suspension with the loyalty bit and all the great benefits that comes with 16 year customer loyalty perks and how they would remind me before my 6 months was up to see if I needed extend the suspension. I explain to them I was moving to a different state, was not sure if that would work for me and did not even have a new address, they assured me being a loyal customer they would get me going at new location when I got ready even with a new box, since my biggest complaint was having a dinosaur box. SO I TOOK the offer to suspend service.
Forward 6 months. NO 6 month reminder notification. Got bill for 82.00 immediately after 6mos suspension was up, not 30 days after the 6 months for service they claim was turned back after the 6 months at the old location in Texas where I use to live that do not exist anymore (moved house) and the equipment/box in a storage in another state. Called about this, the only thing they can do now is disconnect the service, WHAT! ( service that is not ON at all) And send a kit to return the equipment/box to them in 21 days. Called DirecTV corporate office to file an official complaint, no answer!
I tried telling them my place was not ready and s/b in 2 more months and just needed to extent suspension. Well, a company as big as directv do not a plan to extend a suspended service. Really? Now, I have more problems than it's worth, must go looking for their dinosaur box in storage in another state when I could have been done with them If I could have just cancel in November 2014. Also, was told I did not have to pay the 82.00 and they have cleared bill to show 0 balance. I asked about the credit where I had overpaid on my acct and they say I do not have one. Now, must call billing to figure that out. This day and time people do not have what people had years ago, compassion. I don't believe these people care about our concerns, just another day on the job for the pay check.
I inadvertently switched checks between you and a credit card company. Instead of spending a few minutes of staff time and a postage stamp to return the check to me, I received a cancellation notice. Since I didn't receive the returned check, I wasn't aware of the error until receiving the cancellation notice and the following occurred. You still haven't received the past due payment - in 19 years with your company I would bet our payment hasn't been late 5 times. You cost me $5 for your late payment fee, $4.18 fee from the credit card company, and $15.00 to stop payment on the check (by the way - where is it?. You cost me the time to figure out the source of the problem, including time on the phone with your representative, who I could hardly understand.
This is the second major disappointment since we renewed your service about a year ago. We were told we would have wireless remote genies, but when the installation crew arrived they said the wireless units were not yet available in our area. We were required to pay an extra $50 to have the antenna installed at ground level, instead of on the roof where I couldn't reach it to remove snow.
I used my card to pay on someone account after they end there service you thought it would be right to charge my account for his final bill. I explain to you that this was not my account and they pretty much said Tuff sh** and kept my money. This is theft and if I could I would press charges for theft because a normal people who takes money off other people card without permission is considered theft and one day you should be sued for it. I turned it into my bank as a theft. If u people want to get I hold of me to make this right. I will tell everyone how direct TVs fuck me out of my money and I hope my bank sues if you don't get hold of me thanks mike
After many years of using Direct TV, and paying ALL my bills, I decided to use AT&T Uverse and changed over. I had no problem disconnecting. I paid all my bills in full. I sent in the cards from the units as directed by Direct TV. I received a few letters from Direct TV trying to get me back, but I have decided to stay with AT&T. After disconnecting I received statements indicating a 0 balance which were correct.
Yesterday, I received a bill from Direct TV for 3.99. They charged me for a pay per view charged dating back to 2007. I called to complain about this charge but the customer service person said only billing could help me with that. I called the billing number and got an automated voice. This did not help. So I am writing to complain about this. This is ridiculous! If you insist on charging me for an eight year old charge. I will need you to send me a record of ALL my charges and payments for that year. Account number is 38075316 It is only $3.99 but it's the principle of the thing.
I had to vacate a house that was sold and called to cancel my service. I was talked into suspending for 6 months instead. ! was told after 6 months I would be contacted and then either send back box or call for new dish installation in new location. Sounded good, I was moving and this was one last thing to worry about.....I thought. I was contacted at the end of the term and told them I would not reconnect and they said no problem and sent me a box to sent my box and remote back. This was my third location with DTV and I was still happy. Then 2-3 weeks later I get a bill for a half month...$63. I called twice to get this corrected and the help doing so was terrible. Even the two managers I demanded to talk with. Finally sent in a written complaint weeks ago and am still being harassed. Three automated calls today Sunday 4/12/15 already. The fools are also once again sending me all the monthly promotional and regular junk mail one gets when they really do have an account. This is one company that I have really lost all respect.
I haven't received any bill yet this month and my service was shut off. I called and spoke with someone and they spoke with their supervisor and said it was ok to turn the service back on due to the fact that we never received any bill or notice saying it was Guna be shut off if we did we would have paid it. We agreed to pay the $61 by the date they offered and two people said it would get turned on today and as long as we paid the $61 on time they would not interrupt service. They transferred over to another department to get it turned back on and there they could not do it. after 2 hours on the phone the lady said her computer froze and we had to hang up and call back again. We called back again and spoke with someone who said they could not turn the service back on today and she didn't kno what the other person was talking about. S
he said she had to transfer me to someone else.....now I'm on my 4th customer service representative....there the guy said there was nothing he could do and when asked to speak to his supervisor he would not let us. We have been a customer for over a year and a half always paid our bill and he didn't care when we said we wanted to leave. Very disappointed this was all over $61 and they kept pushing us from person to person and each person said something different. The first person said it was ok to turn back on service and even okayed it with their supervisor! U shouldn't promise something to your customers and then say otherwise! We wasted over two hours on the phone. Completely disappointed! Would never recommend them to anyone! Even spoke with my brother and he is canceling as well!
A returning customer from previous year expecting a better services from the last time which wasn't so as we had began our services that we had noticed that our bill had increased and less customer service meaning that they would deliberately ignore some things such as rebates discounts freebies as such and that I had filled a complaint against them to cancel our services which was also ignored . If they do not recover from this then we will definitely cancel & demand a full refund and that I don't mean a debit card that i do mean a money order or a cashiers check.
This is a company that needs to be put out of business because of their unfair business practice.
They took the amount out of my checking account without my permission in the amount of 197.30 the amount approved was 96.25. I am talked with 5 different people from Directv to get this resolved with no results. They have refused to put it back in my account. I have called back and cancelled my service with them and reported to the NC Attorney General Office not that anything will be done if not I will call TV station 5 on your side. I have never been treated in such a rude disrespect way. They owe me 101.06 they took from my account without permission. We as consumers no longer have any rights and businesses that you trust with your info can take advantage of you and do not to answer to anyone. I plan on anyway I can putting out negative info about my treat by Directv. Thanks
I cancelled my service with DirecTV after they tried to charge me $300 to transfer my services after I moved. I was not willing to pay that, so they sent out a technician to verify I could not receive service in my area to waive the cancellation fee. While the technician was at my new home, he stated the reception would be spotty and if I wanted to I could pay him $100 under the table to put up a dish, instead of going through directv and paying the, $300. I was not comfortable with this because it was not a guarantee it would work and made me feel very uncomfortable. I called on march 20th to cancel and a representative assured me I would not be charged the $60 cancelation fee.
I made sure to verify with him that on my final bill I would only have to pay my prorated cable service amount and not the cancellation fee. I called today about the fee and the manager Nicole and she told me she could not remove the fee eve though Parker said, and the conversation is recorded where he said it, I would not be charged. Then I asked if they could sent out another technician to verify I could not get service where I live and she said my service is already cancelled that I did not have that option anymore. I was not aware that this option would be voided after the service was cancelled. I am very dissatisfied with directv and believe they should honor what their representatives are telling customers.
I just cancelled my services with Direct TV and they are charging me a fee about 300.00 I have added a new service dvr in March 2012. Fron day 0ne , I complained to them that I have trouble with the pictures on certain channels or programs .The pictures are unsteady, just like playing a dirty disc. Someone came and tried to fix it but as soon as the technician left, the picture was the same, esp if I am recording. So I phoned them and told them that problem has not been resolved. So the tel . operator said that they are working on it at their end. I did not call them again because went to
Chicago, came back to vegas then left again for a month, so I couldn't follow it up because I have to be home for them to fix it. So when I came back in May, I called them about the problem they the said, they couldn 't detect any problem . I called everyday, they said they are trying to fix it at their end. I asked if they can send someone to fix it but the girl said that there is nothing wrong with my system but maybe in my neighborhood, "they might have a certain equipment that 's affecting the reception of the tv. They even gave me a free month HBO, thinking and hoping that the problem would disappear in time, I accepted the offer as an apology! Days and months, it's the same. I tried to call Direct TV recently but it's always been busy, and I can't stay on the phone forever, I work 7pm to 7am, graveyard... so I get tired waiting on busy signals. So finally I was able to get through and I was so frustrated that I cancelled my services with them. They offered solutions but I told them that I was asking before if someone can come over and fix it but I was told there is nothing wrong with my converter or dvr .. and now that I was cancelling their services, now they are telling me that they are gonna try to solve the issue. But I told them I was done with them ! So now they told me that I will be charged for the breach of contract, but I told them that I refuse to pay for the fee because in the first place, I was already dissatisfied with their services. I still have their converter, and the dvr, and I will return it soon . the dvr should contain the poor pictured programs that I recorded. will they be able to review those programs as proofs that I still was having the problems?...... I hope you can help me with this.
I ordered Directv March 2012 I was told my the agent my bill would be 35.99 a month for basic service and I have a welcome letter with the information printed on it. On November 26, 2012 I called to talk to someone about my bill, but it also was the second or third time that I had spoken to someone about the bill being so high (106.70) this is almost 4x what I was quoted my bill to be a month. There should be some type of law against this, Directv should be made to honor what they tell a customer. When you call the customer comes out on the bottom or lose their service and even then if you don't keep the service you are hit with an early termination fee which is 300-400.00 What is this world coming to?, when basic tv cost more than it does to heat your home. Everybody on directv end is speaking from the same script they are not trying to help all they want is the money even if you don't owe it.
The sales rep told me the DVR/HD was free and that my monthly bill would be $29.99.
The bill was $49.99 with my "Rebate". When I complained I was told the DVR/HD was not free.
I asked them to remove it and I was told it would cost me $160.00 to have the box changed out.
I told them to cancel my DTV service and then I was told it would cost me $350.00 for "Early termination fee".
I said I'm not paying that and they said they would take it out of my credit card account.
I told them they were not authorized to do that and they said they would as they have my account number on file.
Naturally I closed my accounts and notified my bank of this threat.
I think they breeched our agreement by lying to me and refusing to make it right.
my cable been off since august 2012 they decide to run my friend credit card that they had on file for a while in november total 565.95 only gave 160.00 back and wonder where is the rest. i have been calling sine the incident happen talk to to many people and getting different story so they won't repay him. tbey were quick to take his money but not yo return it. they call them selve collecting the remain balance adding it up on line equal out so no money to be return.
no on gave them permission to run my friend card he is piss off because of what they did . Now they have a law suit comimg now
Direct tv is a crarpy television company. After 3 months I called to cancel the movie channel s. The lady says we have a special movie deal . If you buy one Ud get the other one have off. So i take it. But when I get my bill it's 115 bucks. I called and cancelled all movies and brought the problem up. They said we may have promotion program s for you.. I'm like okay. The lady then gets on the phone and says there none at this time and we can't do nothing for u. This company is a piece of crap. And I'm seriously think bout cancelling my contract with them and taking Netflix!
Sensiroly the pissed off direct tv costumer
When I moved into my recent condo I was told that cable television was an amenity. I enjoyed this amenity for 13 months and it was suddenly shut off. I called the 3rd party (Access Media) who had initially created the account for me and was told that Directv had shut off the receiver siting it as a delinquent account. Representative Claire with the 3rd party company advised me that they started service on a receiver that did not belong to me and had finally caught the error and issued a shut down. I informed her that it wasnât brought to my attention before and I would like to continue receiving service she informed me that I would have to purchase new service and pay for installation.
I mentioned that there already was a receiver in my condo and I would like to just transfer my service to that one, she advised me that I would not be charged for the Directv error and that I would need to return the receiver and set up new installation to enjoy cable television. I asked her about some specials rates that she could provide to me and was offered a start-up package that includes a HD DVR Genie, The rate quoted for this device? $199 staring at an offer I received in the mail I informed her that I could receive that same receiver for free if I start up through Directv.
I has been a customer with Direct TV since the year 2005.I have been experiencing financial hardship since my illness of the year 2010.After evaluation my situation I decided that I can no longer afford the direct TV service anymore.I spoke to direct TV Representative and requested the termination of service. I received two boxes from direct TV to returned their equipments, which I did.I told the Representative I will pay them as soon as possible.I always use my debt card to pay the bill through direct TV automated payment system. I did not authorize direct TV to take any payment from my account at any time except when I called in and pay the bill using my debt card, because I need time to get the needed funds before making payments.On Saturday may 4th I discover that direct TV have made unauthorizes deductions from my account and in doing so have deprive my children and myself the funs we need to provide for our basic needs.Furthermore my account will not be able to cover all the transaction therefore will occurs fees and make my bad situation much worse.Please I am asking your agency to put a stop to this unfair practice.This action will cause great distress to a single mom who cannot provide food until the next paycheck.Please understand I am not looking for sympathy I am just stating the facts. Thank in advance for your help.
I had trouble viewing recorded programs on our 2nd receiver and I called in about the difficulty and was sent a new receiver. Upon getting the receiver I connected it and it needed to be setup. The setup requires information I do not have or know and two (2) technical support advisors would not help me because they said I was not an authorized user. I informed them that my husband added me to the account and their response is yes but not as an authorized user to the account. One mentioned that this was a new policy. I told them I would believe that if I was added to the account my husband would have meant for me to be an authorized user. When asked if any notification came out to the customers of this new policy both agreed that it was not sent to customers. This is not a good business practice period. I have been on the receiving end of company changes where customers were not notified and guess who gets to listen to the customer BITCH. You got it the lowest paid employees of the company while the top guys making the policies and bringing home incredible amounts for their salaries make the customer service clerks life a living HELL. I am not IMPRESSED with a company that treats their employees and their customers with so much disrespect. I hope you get treated the same way you treat others. Happy Holidays.
P.S. Itâs not rocket science to know that the account shows you sent out a new receiver to us, so anyone calling in to have it activated would have to have our account information as well as an account with DirectTV. I could see it being an issue if in fact someone called in to activate it and there was no record of a new device being sent out. Once again itâs not rocket science to figure out if someone would have been illegally trying to activate the product. Thank you for a wonderful morning spending more than 2 hours trying to activate the device you sent to me.
Far as investing in company that treats customers and employees this way, thatâs not going to happen. I would imagine the Federal Trade Commission would be interested in Your business practices.
I call direct tv back and they said my bill was 89 a month I had no idea that they had went up on my bill no one call email they just took upon themselves to up bill. I told her I just made two payments in dec but I'm cable will be interrupted if I don't pay 93 by dec 26. I was mad as a customer because no one explain to me how much the original package was due to I had the promotion package at the time.
How Fo they no if you want to keep that same package or not without your we're about so now they want to cut service off because they made mistake as a customer they should not a bill off since no one never contacted me didn't not know that they can pick your plan an add more to your bill without acknowledge.
On February 3rd, 2013 Direct TV took an unauthorized payment from my bank acct. This "payment" has cost me hundreds of dollars in bank fees and I am now facing eviction. This happened once before with your company. On that occasion the money was returned and I received an apology and an admission that the money was taken illegally. This time all I am getting is a run around from a lot of people that don't speak good english or don't understand what my problem is. Trying to speak with anyone with some kind of authority has left me on hold or disconnected. This needs to be resolved, now.
Please get back to me ASAP.
On September 30, 2012 I switched to DIRECTV from Time Warner Cable because I was tired of the cable company's repeated "Sorry, we can't do anything to correct our mistakes" customer service attitude. I regretfully feel I am receiving the same disappointing customer service from DIRECTV. I am a first time satellite TV customer so I made sure I had a list of questions written down to ask during my initial installation. I had a receiver installed in my bedroom which is the only place I had a television at the time. Knowing I would be purchasing another television for downstairs soon after, I specifically asked the installer about the process for getting a 2nd receiver. He went downstairs and checked the outlet and told me it was fine for a receiver. I asked if there would be any extra charge. He said I just needed to call DIRECTV to add a receiver and a monthly charge of âlike $6 or $7â would be added to my bill.
On November 19th, per my conversation with the installer, I called DIRECTV to add a receiver and to my surprise I was told I would be charged $150 plus a monthly equipment charge. I was fine hearing about the monthly charge because I was aware of that however I was appalled to hear about the $150 charge for the receiver. I told the customer service representative about my conversation with the installer and the representative told me "I'm sorry Ms. Orange but our installers often don't know what they are talking about when it comes to DIRECTV policies. We can not do anything about the $150 charge for the 2nd receiver".
Well, that is unfortunate misinformation and a mistake on the installer's part that should be rectified fairly. Given my plans for purchasing another television that would need a receiver within less than 2 months after my initial installation, I surely would have asked the installer to leave the 2nd receiver with me on the day of my installation to avoid the $150 charge had I known the truth about the cost of adding a receiver after the initial installation. Last night I found a DIRECTV Equipment Lease Agreement online which does state the $150 fee for additional receivers ordered after the initial installation however this lease agreement was never gone over with me nor was I ever asked to sign one. This misinformation was the Installation Technician's fault and miscommunication that I should not have to pay $150 for. The Technician's ID number is MANCO40332.
I would appreciate if this mistake on DIRECTVâs part was handled fairly by waiving the $150 charge this one time because of your employeeâs miscommunication. By doing so, you will have a loyal customer. If this can not be resolved fairly, I am sorry to say that I will be counting down the months of my contract and you will not have a repeat customer in 24 months.
In March of 2012, I called AT&T to sign up for Uverse and internet. They informed me that Uverse was not available where I lived but they had a partnership with Direct TV. I called Direct TV and informed them that I had my house up for sale and would be moving and specifically asked if there would be a charge to move and was told "No". I even questioned them because it seemed odd to me.
I would have stayed with cable and waited until after I moved. I was then offered a position transfer by my company from IL to NV. I sold my house and was living in a hotel for a month before moving to NV. Direct TV told me that they would suspend my service for 6 months since I was living in an apartment and did not know how long it would be before I bought a house.
Once I was moved into a house, I received a notification from Direct TV that I needed to begin paying for my service again. I called to have the installation scheduled and was told that there would be a $235 fee. I asked how much it would be to get out of my contract and was told $295. I argued and they said they could escallate my complaint and a supervisor would pull the recording of my call from March and call me back within 72 hours.
They told me that in order to escallate the case, they had to charge my account for the $235 and schedule installation. I told them to schedule it out two weeks to allow time for me to hear from the supervisor and resolve this issue. I waited 9 days and did not receive a call. I called again and was again told that I should hear from a supervisor any day. I told them to push out the installation another week. I waited 5 days and still did not hear from a supervisor.
I called AGAIN and this time I was told they could transfer me to a supervisor. They transfered me to a supervisor and she informed me that I was required to pay the installation fee and there was nothing she could do and that the supervisor is not the person to pull the recording from Mar and do the research but I would have to file a complaint on this website. In addition, I was informed that to get out of my contract would actually cost me $400! I asked why I had been told $295 a month ago and he said the other representative made an error. I am beyond angry with Direct TV.
I am tight with money at this time and I told the supervisor that I would like to do another 3 month suspension to get caught up before doing this and she said that it was not possible to remove the $235 from the account now. I feel that none of these representatives were willing to stand behind what I had been told or to work with me and allow me a few more months to come up with the money for this installation fee that I did not anticipate due to the false statements made to me.
I have not yet said anything on facebook or twitter about this but will absolutely be slamming Direct TV and definitely will switch my service to Uverse (who charges NO fees!!!) as soon as my contract is up. I don't know why anyone in their right mind would use Direct TV with the horrible customer service you have. I would greatly appreciate some form of resolution in this matter.
WTF is up with DirecTV not carrying the Lakers games? We have a 93-year-old in our house - this may be her last season - and she can't watch the Lakers because of stupid political disputes. Get your sh*t together and do it now. And no, it doesn't help that you "rewarded loyal customers" with free NFL Season passes, now that I know it was about bribing us to stay with you for a year before the Lakers season started. I have paid so much money for the nba leauge pass and I can't watch any of the lakers game what type of crap is that. I hope direct tv loses alot of customers for this
I have Direct TV in 2 states. I have been a Direct TV cutomer for a long time. The customer service has declined exponentially. I requested the NFL package in my South Carolina home. Customer servise said yes I have it and referred me to technical. Technical insisted that I never ordered it and was extremely rude about the entire conversation.
I now know why Diect TV makes you sign up for 2 years. It's because their employees are disrespectful and rude. Since you can't leave them for 2 years--they really don't care how you feel.
I couldn't believe what my babies were watching on "their" channel. I heard the foulist words and discussions about sex coming from my kids TV.. This show belongs on another channel. What in the world prompted Nick to put this kind of show on? If this continues I will cancel ALL of my Nick shows. There are plenty of other channels for this kind of discussions between women but it does NOT belong on my grandchildrens favorite channel. I don't even want to know what will come next. Every parent & grandparent in our area is disgusted. PLEASE MAKE A CHANGE OR WE WILL!!!!!!!
We recently had Dirct tv installed and was offered a "package" deal which included free movie channels for 3 months and free NFL Ticket. The installer showed me where the NFL games were, (channel 700s)and told me to enjoy the games on Sunday. Well, Sunday came but I did not have access to NFL Ticket. I also do not have the free movie channels as promised. When I complained to them, they lied and said they had not promised those things in my package.
They said we were locked in to a 2 year contract and there was nothing they could do about it. Funny enough, they let my wife make an agreement over the phone to alter the contract by paying more each month, but would not allow us to add the NFL Ticket we were promised the first time. I HATE to be lied to.....Sign up with Direct tv....you WILL be lied to!
To: President of Direct TV Â Â Â Â Â Â Â From : Jim Takeuchi
I was requested by your customer service rep to write this memo to describe my situation;Â As I received the phone call by CBE Collection (Ms. Lili) regarding $63.28, I called and spoke with your Customer Service person on Sept. 26, but her explanation regarding $63.28 has not been cleared enough. I never received any bill of $63.28 from Direct TV before, yet I received the phone call from CBE Collection agent.
I always have paid my monthly bill through Verizon (I participated in triple package deal such as Internet, telephone and direct TV) on time and therefore I am very upset about your approach to treat loyal Customers like me. I am not in the position to pay the bill until you explain the entire situation adequately and apologize me for such behaviors and actions. I am looking forward to hearing from you.
E-mail address; firstname.lastname@example.org
It has taken Direct TV 3 months to get a change made on my account. I called in July to downgrade my service it is now October and I'm still being charged the same amount. On top of that they are charging me $125 per receiver box (2) that I called to disconnect and NEVER received the box to return them in. Come to find out they were sending it to the address I lived a year ago even though the rep "confirmed" my address. They have no accurate notes to go by and I'm stuck having to call them every month and spend about an hour each time trying to get this resolved....each time I get the same answer, that it is now taken care of and I should have no further problems. LIES!! I'm so sick of Direct TV!!!
Well I am new to direct TV, so new I am getting ready to pay my second bill. First I did not appreciate all the wires that ware left exposed after my install. Now on this date Oct. 27, 2012 I am not getting any service. So, I go through all the steps that my box recommend. After several attempts and several failed attempts I called customer service. Well at this time I go through the same attempts as be for. Well after doing what customer service asked me to do on the inside. Customer service asked me to go outside and check the dish. See if I can move it or if it has been moved. Shouldn't I be getting paid for doing there job. Well now I am with out direct TV service until Monday! Sure is funny they want there payment on time but the paying customer has to wait ! This is bull!
Skip in Audio Have gone thru connect and checking for loose cables several times and now getting a tech to come out and check or replace receiver. After five or six calls and talking to reps. all over the U.S. no help. I called to cancel my service and the rep. is going to send me a replacement receiver will have to see if this takes place as promised. Direct TV's service is almost 0-0-0, after the holidays I will change service and maybe even go back to terrible Cox Cable thier service is better than Direct.
When is Direct going to figure it out that one person must follow thru on the complaint until it it is taken care of and be responsible for the complaint. Direct is so big now that every thing gets lost but the 1st time sale. I know my $120 per mo. will not hurt Direct Giant but maybe a million will. Net Flex paid no attention to the customer and look what happened. Some people has got to have Direct TV. but I don't. Good bye after the holidays.
We purchased Direct Tv with the understanding we would have available one free move within our two year contract. This did not depend on bill paying history or after one year of service. We asked the sales rep from Sam's club these questions, he assured us that we would be able to do a move for free. We had asked this do to the fact of a potential job transfer. Well we had to move to another state. Now Direct Tv wants to charge a $100 fee not free to transfer service. This would not be an issue however when we were told it was for free and assured it.
Now it is an issue. Does anyone have a really good number to Direct Tv to truly voice a complaint? Oh and they said they would get back with me right away, lol that was two weeks ago. I guess I call the FTC and FCC like i've had to with Sprint.
I have had Direct TV's satellite programming service since 2003 and have kept their service even after the contract expired years ago. Last month (October 2011), I cancelled their service due to bad economic times. Their agent told me not to make any payments until I received the final prorated bill in the mail. I had been using their internet-based system to make payments which required "my authorization for any transaction". The final bill was going to be paid when I received it.
The final bill was for $100.08 which was reasonable. Direct TV did not wait until they received my payment; instead, they entered into my checking account and withdrew the money without my authorization - this is an outright action of theft! I am the only one with the authority to make payments from my checking account (whether online or via hardcopy check). This is a breach of trust and actions of a company that will steal from anyone the first chance that they get when it suits their purpose.
This cannot be allowed to happen. It is a legal issue which the government needs to take action to prevent. If a company advertises a service option to pay via their internet connection, this does not allow them the right to enter and take your money anytime that they want without your authorization just because you have paid in the past using their internet service. It demonstrates that when a corporation is given access to privy information from their own loyal clientele, they will use that information to steal from the client.
Did they think that after 8 years of paying their programming service, all of a sudden they were not going to get paid the last $100.08? I run my own business. If I disrespected my clients the same way, I would have been out of business along time way. If I took the same actions as Direct TV, I would be in jail.
I felt cable was too expensive and so decided to try DirecTV. Not sure who to complain to for DirecTV in Dayton, OH. I felt mislead when I saw their website. It specifically said that: free professional installation! No equipment to buy! No start-up costs! I scheduled a time for them to come out and install the service.
When the installation guy came out, he came running up to me like he was angry and looking for a fight. I would like to say his name was Joyce because he was acting like a real bitch. His actual name was Jason Wilson. He looked around and then charged me $7.15 for a metal pole and after talking with the maintenance guy, he brought over a metal tripod. He said I was lucky because they cost about $80 and the maintenance guy gave that one to me for him to install DirecTV.
Didn't their website say, no costs, free installation. He was messing with my phone and I told him to leave the phone chord alone. He said he was just trying to help me out. He then did the installation and asked to see my internet service. He said he didn't think he could install the service. Later he told me that I had all the channels more than 285+. Later I found out that he never hooked up the internet service and I had none of the OnDemand channels.
I called the company and first they said it takes 24 hours for all the channels to load. After 24 hours, I called back and they said, they would look into. After I told them he did not hook up the internet service. They said they would send someone else out to hook it up. Someone later called me from the company and told me they could not hook up the internet service without a router. They said they don't carry or service routers. Didn't their website say no costs and free installation? They told me to go out and buy a Linksys Router.
He sounded like he was laughing which irritated me even more. Didn't their website say no costs and free installation? I told him that it was not the service that was promised to me and no one told me about having or getting a router and that he had aleardy charged me $7.15 for a metal pole that he used to put the dish on, it's not like I'm going to take that pole with me any where. I told him if they could not get the service to me the way it was advertised, they needed to come and take the service completely out of my home because I will not accept partial service of what was promised to me. After going a few rounds with him, I called DirecTV and someone else told me that I did not need a router and that they could do a hard line installation and all I needed was an open ethernet port.
Someone else from the company later called and told me that I needed a router. So, I told him I would look around for router and call them to come back and complete the installation. I am looking for a router now but I am so angry, I can't sleep and decided to follow up and write a few letters of complaints. Not sure who to send the complaint letter to here in the midwest. False and misleading advertising is illegal. If they can't provide the service offered in their advertisement then it becomes a breach of contract by their not living up to their promises on their website and in their own contract, if they fail to perform the services provided, they have breached the contract and that opens room for contract cancellation. I am not happy. Upset that I had to deal with very unpleasant individuals, people lying to me and feeling robbed.
I talked to Brandon on October 23, 2012 to ask about renewing my service with Direct TV. Brandon said the new cost would be $68.99 per month TOTAL. I got my first bill and I was billed $89.47. I tried to resolve by phone and talked to Emannuel, Shonta, Erica, Michael, another Michael, and Betty. They refuse to change to their original committment. They all quote this offer and that offer, but they are no help and all say they cannot access the original person's committment. Conveniently, they all say they cannot go back to the original person I talked to and curiously, their computer screens do not show how much Direct TV committed charging. It seems the scheme is to quote one price to get you to sign up and charge you another and say the customer must be wrong. I am very frustrated. If I cancel and return their receivers, they claim to charge exorbitant cancellation fees. Can anyone help?
I feel as though I have been scamed. Direct TV installed last week. The equipment never worked correctly. I called and they troubleshooted for me but it still would not work. They made an appt. for a tech to come over on a Friday he never showed up. I called and was told they "got hung up at another appt." and that I would be the first appt. on Monday. They still did not show up at 8 am. I called and they said he would be here at 10. I called again.Â To say this is not working and I don't want it...I was told I would have to pay aÂ cancellation fee of $480.00. I feel scammed. I will follow through with the attorney generals office.
In october of 2010, i had moved into my new house and got set up with direct tv, but in november we were robbed, loosing all of out electronics and etc. including the direct tv box and remote. my insurance company wanted a statement from direct tv, showing what it would cost to pay for the box that was stollen, and how much it would be to put another one in the house. the total was around $530.00 (and the insurance that i signed up for through direct tv, covered nothing).
I was on the phone with them for 4 days straight, once for over an hour, trying to get them to send, or fax me a statement showing what this was cost. i pretty much got the runaround. one lady said that they didn't have a fax machine and she would turn me over to the department that did have one, i was on hold for 45minutes, before someone got on the phone, and claimed that they didn't have one either. another lady told me i could go ahead and pay up front for the next box and then i would have a statement telling me how much it cost.
I didn't end up getting anything from them, and my insurance would not cover it because they had to have something on paper.
i ended up paying $450.00 just to brake my contract with them, thier services, was the worst i have ever had with anyone.
When I called direct tv about a billing question a very rude young man told me he could not help me unless i wanted to pay my balance of over two hundred dollars I asked how this was possible when I had called the first of April to change to the 24.95 package he very rudely told he had no record of this and was very rude then hung up I called back and asked to talk to a manager was told I would be put on hold then transfered to a manager I waited 35 minutes to be told he was transferring me now.
I waited another 20 minutes then was hung up on I called back went through the same process this all started at 9 am I finally got a manager at 12:53 who was so rude she would not even let me talk she said I hung up on her they would not adjust bill they would not give me the basic package I ordered in April because they could not find the order and unless I paid the 200 + balance they could not change my package an my service was going to be disconnected the next day.
My service was shut off the next day and I recorded 9 calls the next day for payment I will not pay a 200 dollar bill when I followed the rules to change my package I can't help it they can't find it.
My neighbor asked me to watch there dog for them because, they were going to Disneyland. now, how did they get invited to Disneyland for FREE? they said DIRECTV invited us for free. Me and my family would also like to go. we ARE DIRECTV users- and always will be. Unless we don't get the customer advantage they did. We also respect your service, we just think its unfair? thank you and hopefully we get a response before sat. 16
Just got TW cable with internet. Had DirecTV and dial-up prior. Since my DirecTV could not find the signal(again) I made the decision to go with cable and get the internet also. Dial-up was ok for me for a long time but in the last 3 months or so the speed was somewhere between 16 and 31 kbps. So I get all installed, minor problem with the internet modem which was replaced. My main issue is with the Favorite channels option.
It only scrolls thru channels one by one to see what is on and no way to see future programs of only favorites. To compare, with DirecTV I was able to create and use 2 favorites lists and select either one in a "guide" mode so I didn't have to page thru all the channels to look ahead. This is very annoying.
My December January bill was 125 dollars in change. I called an. Asked for an extension until February first to pay the 125. Unfortunately recently I had had credit card fraud done against me and it's taken several weeks to be able to get my information straight back out. During this time supervisor McKayla in the Philippines number 109693.
Unfortunately I was in a debilitating car accident in 2001 show I am NOT able to run to the Walmart store has she suggested I do to make the 23 dollar payment unfortunately I don't drive my left leg is paralyzed parsley I'm unable to walk I've had hip replacements I'm in severe pain. And this lady made fun of me like it it's funny to be disabled you know if I had the same abilities is other people it wouldn't be an issue for me also I did was ask for a grace. 10 days I've seen them do it for 100 of other people I still haven't got credits back on my account from movies that I rented for things that haven't worked.
I have never been so ashamed of an American company who is sublet your customer service out to a country to where they don't even pay for minimum wages to the females that answer the phone and the ladies that spoke to me spoke to me in a manner which was degrading and it's bad enough that I'm partially debilitated they they should have just neutered me while they were there.
Yeah just better get ready because I'm going to blog and I'm going to speak to every friend that I have and I am signed up 5 new clients with y'all in the last several months and I am going to ensure that they know how you treated for disabled person who is in a wheelchair who can't even walk or defend themselves but it it I hope it makes you feel big to bully sick disabled people. God will punish all who hurt their children and I'm fortunately your people don't deserve any respect whatsoever I hope you and everyone of them.
Next time you take a shower just think about how much freedom it is to be able to do it by yourself where I have to have 2 people help me so I'm completely naked in front of a 2 people do grated and have to have them clean me because I'm not able to
DVR resets every 90 minutes and now is non-functioning. Called customer service talked to 8 different people before I got approval for a new DVR but only if I would pay shipping and handling or subscribe to a monthly protection plan. I have been a customer for over 9 years and they refused to waive the fee even when they admitted to the terrible customer service. I was only asking for them to waive 19.99, is my satisfaction as their loyal customer worth so little. The supervisor I last spoke with told me my only recourse was to write a letter to the Office of the president of DIRECTV.
I have a Direct Tv DVR redeiver that has started freeziing frames while I watch any channel. I have had this receiver for over a year and it is leased. I called about the problem one several occasions and the "service consultant" was unable to fix the problem. When I suggested that the problem was with the receiver and it should be replaced, I was told that I would have to pay a $50 service fee to have a techmician come to my home and replace the receiver. I told them that they had no problem with my replacing my other receiver when I upgraded it but they won't do so with the one that has a problem. I wrote a complaint and reveice a reply suggesting that I pay $5.99 per month for an MA (or $72 per year) to have the replacement covered. How magnamous of them to have me pay $22 extra to fix their own receiver! This is outrageoes and enraging to say the least.
i let my ex girlfriend use my bank card to pay her bill for a one time payment. after a month or so past i found out that direct tv was still taking money out of my account for her bill, i spoke with(dawn) and told her what happen. she called direct tv and talked to a customer service rep, and he told her that the card would be taken off of her account. on 8-15-2013 i found out that direct tv is still taking money out of my account for dawn's bill. i did'nt authorize direct tv to take money from my account. due to this money being taken out of my account, i have not been able to pay my car note.or my car insurance. i spoke with a direct tv rep and was told that it would take 7 to 10 days to return my money to my account.that hasn't happen im now being told that because the address on the card is the same on the direct tv account it has been denied. i do not live at that address any more, i lived there after hurricane katrina and used that as a secure address to get my mail. i haven't lived there since 2008 and ms. wilson just got her direct tv service i beleive in 2012. i need to have this issue resolved asap, before my car is repossesd for non payment due to direct tv taking money from my account that i did not authorize, and to also take money from my account which ms. wilson name is not on. can someone please contact me about this as soon as possible. my cell number is 504 329-3896.
We signed up the Directv through Costco as my husband likes channel Goal TV. After half a year or so, GoalTV and some other TV channels we signed up for were not available any more. We called several services representatives to request the availability of the channels we originally signed up for. We were told that the channels are not available in our package any more. We decided to cancel the service. After many struggling conversations, representative from the DirectTV finally agreed to cancel our service without charging us cancellation fee.
Our cancellation is due to the non performing of the service from DirectV. However, two days after our cancellation, one service representative who claimed to be a manager told us that we are valuable customer and he has authority to include some more channels in our package free of charge if we can stay with the DirectV. We agreed with his offer. To our surprise, our billed increased from $45 per month to $ 113 per month with regular monthly charge of $ 79. I cannot believe that the business is run in such a dishonest manner or scam. Now we are going to request cancel the service again. Your representative stated that they will charge us $200 for cancellation fee. We are deeply disappointed and will never use DirectV ever again. I will also file a formal complain with Costco and other consumer complaint agency. Deeply sorry for how your service and business is running.
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