DirecTV Complaints Continued... (Page 3)353+ reviews added so far. Upset? Call DirecTV corporate: 1-855-802-3473
On on-going problem with billing and contract over the last six months. Broken verbal contracts followed the the absolute worse customer service I have ever experienced. I cannot find someone to make a decision. I would rate DirecTV less than one star given the option.
My bill is always going up. I asked for a $50 credit against my $233 cable bill and was refused. I have been a customer since 2011 and never had any credits. I have the $75 plan and added 13$ for Encore and Showtime. Every time I ask why is so high....the customer service reps say its because you don't pay all your bill. I pay over $200 every month. I hate Direct TV and when I am over the 2 year contract I will change.
After the AT&T/DirecTV merger, I was pushed to make the switch over from U-Verse TV to DirecTV. I explained that I was going to have to switch to Comcast if i could not make the switch over to a new customer promotion. The phone representative quoted me about $115/mo and said that was the cheapest they could do for a package similar to mine. Shortly after the install, I noticed that the pricing online was substantially cheaper and for better packages (i.e. $65/mo for DirecTV Ultimate and U-Verse Max Turbo). I called AT&T and they apologized for the misleading information and agreed to lower my bill for the internet $25 and upgrade it to Max Turbo.
They said I would have to call DirecTV to get them to adjust the price on their end, though. When I did, I spoke with a very rude representative who almost sounded resentful that I had switched over from U-Verse and was not a customer of theirs initially. I explained my situation and he told me he could go ahead and downgrade my package and charge me more for it. I asked to speak to a supervisor. The supervisor's name was Michael (employee ID # AQ3135 -- or so I was told). He was even more rude than the person I spoke to before him, saying that he could adjust the pricing but he was not going to because I signed a contract. I asked why AT&T was willing to make the adjustments but they are not.
He simply said "we have different rules" and essentially waited for me to get off the phone. I am paying about $90 a month now for a package with DirecTV Select when they are advertising one with Ultimate for $65 a month with $250 in promotional cards. It seems there is no concern over retaining customers. I will be reviewing aggressive promotions from other providers and will be canceling service ASAP, as the monthly savings in switching over will outweigh the early termination fees and will hopefully less profitable for AT&T/DirecTV than if waited for the contract to run out. I will encourage others to look into their early termination fees and compare them to the savings they would get by switching over as well. This is not only bad customer service, it's bad business.
I call to find out why my bill increased and come to find out another increase. right now I want nothing to do with directv, and now they say I can't get rid of it till May of 2017, that's bull. They just seemed to add more time that I have to put up with it. I have two accounts with directv and hopefully can get rid of both of them. You just sway people in with free offers and bang the shoe drops. Very disappointed with directv customer service and will not have a good word to say about it.
We cancelled our DirecTV service on 1/19/16 because of software issues. We were told that we would receive an equipment return kit with instructions on how to package the equipment properly. Today is 2/9/16 and still no kit. We have made numerous phone calls to your many call centers and were told not to worry, that it was on it's way. We were also told that if we did not send it back in a timely manner that we would be charged fees. We are starting to think this infamous kit does not exist. We would appreciate any assistance we could get! We are really looking forward to the FEDEX truck pulling up to our gate with the kit inside.
Absolutely the worst DirecTV customer service ever. For the second time I was promised one price and when the bill came it was higher than promised in my contract agreement. Tried to call back a total of six times until finally someone agreed with me that they were wrong but nothing could be done about it.
Most of the calls I was hung up on after being "transferred". I have now been told it will be submitted to the "back office" for review and I have to wait 5 days for an answer. I am thinking there should be some type of class action suit against this company for purposely screwing people. I am guessing I am not the only one they promise one price to then charge them much higher rates.
I switched to Direct TV in December 2015 I was told I would receive a 200.00 gift card in 30 days for switching. Well that has not happened. I just want the gift card I was told I would get. The person I spoke with is Alexandra. AG113Y
A technician came into my home on November 12, 2015. He broke a piece of my furniture. I was approved for damages. I have been getting the run around every since. They transfer me from one person to another. The one that caused the problem never reported it. I am so disappointed in directv!
Today I called DirecTV customer service line after several fails through long holds or disconnects to dispute my cancellation charge. A couple of months ago I called to find out when my contract would expire. I called again the following month, and was told the exact month the service would expire. I waited 30 days after to transferred to another cable company. Shortly after, I received a bill for what I assumed was for equipment. I called in again. I was transferred 3 times after waiting 58 mins, I hung up.
Today, I called DirecTV 1800 number again. Spoke with one young lady for 10 mins, was then transferred to another young lady after 20 minutes, spoke to this young lady and she acknowledged some of the times I had called in to inquire about cancelling my service, however, she stated I stilled owed a early cancellation fee. I then asked her was there any way I could submit a formal complaint.She stated she was not sure. I was told to hold for her supervisor, after one hour and still counting, I have yet to speak to a supervisor or be given any contact information to submit a formal complaint, and like the other calls, I have been placed on a wait that I feel is meant to exhaust me to the point I hang up.
To give DirecTV all close to $200.00 for services I did not receive is not only unjust, but money I can not afford to liberally throw away. I called into your office several times to inquire about my cancellation. Was given a date I could cancel with out being penalized. Cancelled when I was told I could only to be hit with early cancellation and a bill for usage when I was already receiving services from another company.
I would be beyond grateful for a answer, or at least an acknowledgment of my due diligence to discontinue to my service with Direct TV with out breaking a contract to avoid the penalty.I am single parent with two children in private school. I can not afford any extra expenses.
My Direct TV equipment broke down. I have been a customer for 11 years. They said they will have someone out to service the equipment in 6 days. That is absurd. I am cancelling my service immediately.
Called DirecTV customer service dept. on October 05,2015 to cancel service reason moving, I was said the service was cancelled and a technician would go to my new address to check if service could be transferred, the condo position did not allow the signal and I was told the account was cancelled and closed with 0 balance, since the service of September was paid. I am receiving bill from DirecTV for early termination fee and for the month of October. I need this account to be closed, please advise. I called back in November asking to send me the address, never sent originally when the account was closed in October, where the equipment should be returned and again i never received the information with instructions to where the equipment should be returned.
I am sick of poor service and high bills each month. DirecTV was good now it sucks. How do I get out of this? I spend more than $73.49 a month, so in my opinion DirecTV is a total rip off.
Cancelled my service with direct tv 3 months ago. just received a bill charging my visa card for 2 movies I watched 3 years ago. How can they get away with stealing money from people. I am sure I am not the only one this has happened to. If I had not payed why would you wait 3 years to bill me. Something is wrong with this.
Hi, I'm not sure if the DirecTV corporate office can help in any way but I'm being billed a cancellation fee for an agreement that was broken. When ordering this service, I was given a price which I agreed on so I switch from Cox to DirecTV. I only paid that amount once and after that the price went up. My husband called the complaint number several times to get this fix but they never fixed it. I made payments and never given the credit that they told my husband either. I didn't pay Novembers payment and it got cx. so my husband called them again and said we needed to talk to Century Link. But it isn't Century Link but instead DirecTV. Now I'm getting a cancellation fee of $380.00. I didn't break any agreement I made. I agreed, on a recorded line to pay $90 a month for TV and phone service together and that was never done. I'm so upset with DirecTV for not being truthful.
I have been a customer of Directv for over ten years. Since I downgraded my service to a less expensive package I have had a recurring issue with the so called "screen saver" interrupting programs that I am watching. The "screen saver" pops up every two hours and produces the Directv logo which can only be corrected by pressing the select button on the remote control to get back to the program that I had been watching. I was told by the support department last year that to resolve the issue I needed to upgrade my receiver's as the problem was due to the old equipment and they did not have a resolution for it. I agreed to upgrade and was sent two new receiver's and attempted to install them and discovered that they would not set up. I advised the support department of the problem and was told a technician would have to come to my home to correct the problem. It took two weeks for the technician to arrive. Upon getting the receiver's to work I specifically asked the technician about the screen saver issue and he indicated that he had never heard of such a problem. In fact his receiver had never had this issue and assured me that the new receiver's would resolve the problem.
As I watched programming later that day I discovered the same problem was still occurring. I contacted the customer support department again and described the issue and was bounced from one person to another with no resolution. I requested a supervisor respond and was told there was no one available. I continued to insist that someone other than a support representative respond to my issue. I was finally connected to a supervisor who advised me that all of Directv receivers had this "screen saver feature" built into them and that all of the customers had to push the button every time it activated. I know this statement is not true as many of my neighbors and friends have Directv and do not experience this issue. I requested that I be transferred to a manager or superior that could more effectively speak to the issue. I was told that no one was available and they would have someone call me back. This was two months ago and so far no one has contacted me and the problem continues. It appears that Directv has retaliated against me for downgrading my service package.
I was a customer of DirecTV for almost 10 years. I was never late on a payment or had any problems, never had a single DirecTV complaint because you were in a bundle with Verizon. The week of Sept 14th, I canceled your service and spoke to both Verizon and you. both confirmed that I was cancelled and that you would be sending me a box for equipment return. I called today when I received a bill from you. When I called to ask why I was billed, I was told there was no record of me ending your service. You could see however that I ended Verizon service. Your manager Denise #100812467 said that it sounded right that I stopped service but if she didn't see a note in my file, then too bad, I owed the bill. I will NEVER go back to you, and I will go to every review spot I can to let people know how you treat a long time customer. I hope this very small bill that you sent me is worth losing customers and the respect of the community.
I received change in DirecTV billing from $42 to $76, when I called to ask why, the service agent only took notes to document but could not resolve. Ask for Manager, Yolanda got on the phone and explained that I had been given a promotional discount for the first year and I signed for it. I stated I had not and the promotion that was to continue was because when initially signing up the phone agent told me I would have a select channel on the Basic package which was not true as the technician completed his install and turned on Direct TV system and the Channel was not on, he called support and they indicated it was only on the Choice Package. Here I have a Coupon, a technician who just drilled holes in my roof to install the antenna and they are telling me I have to opt for the Choice Plan, in which was to be reduced by the again Manager on the phone.
Now I see this was a temporary thing, and now the cost is $34 more a month with one year left. Yolanda, kept talking down to me by continuing the conversation, "Darrel, you realize, Darrel, you signed, Darrel you agreed" This is not a conversation but a black female that used her gender and race as she has in her own family environment to control a situation while avoiding resolve. I want to hear from someone with logic, I want Yolanda to be removed from the supervisory staff along with a letter of apology, it will only get worse if DirecTV does not take care and step in and view this matter.
i was trying to pay my past due account of 134.00 and my card was declined because I forgot to transfer money to my account before calling to pay the bill and only 60.79 was taken out of my account towards the bill. Then, I called again and payed 74.00 toward my past due balance and they still refuse to turn my service back on . My bank said the 60.79 was taken out of my account and I also got online and it showed the 60.79 was taken out of my account and also, I called my bank and the teller told me that is was taken out of my account. I called and talked to your representative and they are saying that it was not taken out of my account and not showing on their side. So here is my complaint and would like my service to be turned back on .
I ordered for 8 tvs. 1st occurrence att forgot to schedule installation they took 100.00 of my money. I called they found their error and schedule me for 8 tvs again. the tech came out and advised me I could only watch 4 tvs and only brought 4 boxes I had to pay 459.00 again. they then scheduled direct tv to come out I had to pay 534.00 again for Direct Tv and they still only set me up for 4 boxes when i called she said they had to reschedule me to add 4 hd boxes and 4 genies. Now they can't seem to get my order correct and they have taken over 1,000.00 dollars. I am so pissed they have taken all my money Nobody can seem to do any thing about it.
I have a four unit apartment building in Detroit Michigan 48207. There are seven satellite dish attached to the building building and some installed on the garage roof. DirecTV equipment has caused damage to the roof and building structure, bricks are falling from building, leaks, coupled with garage roof leaking. I'm submitting the matter for corrective actions by your company. I want the equipment removed and repairs made or I am filing a complaint with DirecTV corporate offices!
Not happy with the DirecTV channels that are not on, all the sports that I do not watch and all the jewelry channels that's are on not what I signed up for. I loose my picture all the time I am very unhappy with your service its a ripoff.
I have been a direct TV Customer since 2005 About 3 months ago i discovered that direct TV was over billing me they were charging me for two receivers at 10.00 per receive for two years but i only had one receiver. After four calls and hours on hold they agreed to issue a credit to my account It never happened so i called the today spoke to a supervisor who informed me they will not refund the 24 months of over billing but she offered me 20.00 Total credit on my account. Do i have options yes i do.
I cannot believe that tasteless commercial Hanna and her horse. Despicable. An insult to woman everywhere. And I'm not even a feminist. Take it off the air and save what's left of your dirty reputation. What the hell does that commercial series have to do with a cable provider at all. Poor marketing.
I was on a month to month service after my contract had expired with Directv. I was not told in Feb 2015 I was in a 12mos contract. I was given a discount becuase of nuerous billing issues and a 3mos free service HBO and other premium channels. The rep stated I would be able to pay month to month and end my cintract anytime. I was very specific on that or I would never have kept Directv . I asked Directv to pull the call on my account for 2/24/15, information can easily be verified. This type of issue is why I now choose to end my service with Directv at the end of the month. Billing issues has plagued my account since the second year. I only want a company that is honest and bill me for services rendered. The customer service rep had to be seeking a quota to fill but I refuse to be held hostage because Directv can't keep up with their competitors.. DO NOT CHOOSE THIS SERVICE WITH THIS COMPANY. BEWARE !!!!!!!!
Called to cancel November 2014 directv service, was offered to suspend service for 6 mos. I refused because I was not sure when I would need service again and directv kept pushing the 6 months suspension with the loyalty bit and all the great benefits that comes with 16 year customer loyalty perks and how they would remind me before my 6 months was up to see if I needed extend the suspension. I explain to them I was moving to a different state, was not sure if that would work for me and did not even have a new address, they assured me being a loyal customer they would get me going at new location when I got ready even with a new box, since my biggest complaint was having a dinosaur box. SO I TOOK the offer to suspend service.
Forward 6 months. NO 6 month reminder notification. Got bill for 82.00 immediately after 6mos suspension was up, not 30 days after the 6 months for service they claim was turned back after the 6 months at the old location in Texas where I use to live that do not exist anymore (moved house) and the equipment/box in a storage in another state. Called about this, the only thing they can do now is disconnect the service, WHAT! ( service that is not ON at all) And send a kit to return the equipment/box to them in 21 days. Called DirecTV corporate office to file an official complaint, no answer!
I tried telling them my place was not ready and s/b in 2 more months and just needed to extent suspension. Well, a company as big as directv do not a plan to extend a suspended service. Really? Now, I have more problems than it's worth, must go looking for their dinosaur box in storage in another state when I could have been done with them If I could have just cancel in November 2014. Also, was told I did not have to pay the 82.00 and they have cleared bill to show 0 balance. I asked about the credit where I had overpaid on my acct and they say I do not have one. Now, must call billing to figure that out. This day and time people do not have what people had years ago, compassion. I don't believe these people care about our concerns, just another day on the job for the pay check.
I inadvertently switched checks between you and a credit card company. Instead of spending a few minutes of staff time and a postage stamp to return the check to me, I received a cancellation notice. Since I didn't receive the returned check, I wasn't aware of the error until receiving the cancellation notice and the following occurred. You still haven't received the past due payment - in 19 years with your company I would bet our payment hasn't been late 5 times. You cost me $5 for your late payment fee, $4.18 fee from the credit card company, and $15.00 to stop payment on the check (by the way - where is it?. You cost me the time to figure out the source of the problem, including time on the phone with your representative, who I could hardly understand.
This is the second major disappointment since we renewed your service about a year ago. We were told we would have wireless remote genies, but when the installation crew arrived they said the wireless units were not yet available in our area. We were required to pay an extra $50 to have the antenna installed at ground level, instead of on the roof where I couldn't reach it to remove snow.
I used my card to pay on someone account after they end there service you thought it would be right to charge my account for his final bill. I explain to you that this was not my account and they pretty much said Tuff sh** and kept my money. This is theft and if I could I would press charges for theft because a normal people who takes money off other people card without permission is considered theft and one day you should be sued for it. I turned it into my bank as a theft. If u people want to get I hold of me to make this right. I will tell everyone how direct TVs fuck me out of my money and I hope my bank sues if you don't get hold of me thanks mike
After many years of using Direct TV, and paying ALL my bills, I decided to use AT&T Uverse and changed over. I had no problem disconnecting. I paid all my bills in full. I sent in the cards from the units as directed by Direct TV. I received a few letters from Direct TV trying to get me back, but I have decided to stay with AT&T. After disconnecting I received statements indicating a 0 balance which were correct.
Yesterday, I received a bill from Direct TV for 3.99. They charged me for a pay per view charged dating back to 2007. I called to complain about this charge but the customer service person said only billing could help me with that. I called the billing number and got an automated voice. This did not help. So I am writing to complain about this. This is ridiculous! If you insist on charging me for an eight year old charge. I will need you to send me a record of ALL my charges and payments for that year. Account number is 38075316 It is only $3.99 but it's the principle of the thing.
I had to vacate a house that was sold and called to cancel my service. I was talked into suspending for 6 months instead. ! was told after 6 months I would be contacted and then either send back box or call for new dish installation in new location. Sounded good, I was moving and this was one last thing to worry about.....I thought. I was contacted at the end of the term and told them I would not reconnect and they said no problem and sent me a box to sent my box and remote back. This was my third location with DTV and I was still happy. Then 2-3 weeks later I get a bill for a half month...$63. I called twice to get this corrected and the help doing so was terrible. Even the two managers I demanded to talk with. Finally sent in a written complaint weeks ago and am still being harassed. Three automated calls today Sunday 4/12/15 already. The fools are also once again sending me all the monthly promotional and regular junk mail one gets when they really do have an account. This is one company that I have really lost all respect.
I haven't received any bill yet this month and my service was shut off. I called and spoke with someone and they spoke with their supervisor and said it was ok to turn the service back on due to the fact that we never received any bill or notice saying it was Guna be shut off if we did we would have paid it. We agreed to pay the $61 by the date they offered and two people said it would get turned on today and as long as we paid the $61 on time they would not interrupt service. They transferred over to another department to get it turned back on and there they could not do it. after 2 hours on the phone the lady said her computer froze and we had to hang up and call back again. We called back again and spoke with someone who said they could not turn the service back on today and she didn't kno what the other person was talking about. S
he said she had to transfer me to someone else.....now I'm on my 4th customer service representative....there the guy said there was nothing he could do and when asked to speak to his supervisor he would not let us. We have been a customer for over a year and a half always paid our bill and he didn't care when we said we wanted to leave. Very disappointed this was all over $61 and they kept pushing us from person to person and each person said something different. The first person said it was ok to turn back on service and even okayed it with their supervisor! U shouldn't promise something to your customers and then say otherwise! We wasted over two hours on the phone. Completely disappointed! Would never recommend them to anyone! Even spoke with my brother and he is canceling as well!
hi i am very upset at you I had a problem with the image grabbing two months for about a month and a half and was told I was going to get a loan and you gave me nothing till the moment Apart from this end my contract with you and now I have two months are charging me the HD and think it's not fair because if you increase the collection but to us as customers are the most complete harmed if not under anything with you I 'll change them with dish latino HD give away my #account is 69882195. hope to receive feedback soon in writing and in Spanish please oh otherwise I will have to cancel my account thanks .
A returning customer from previous year expecting a better services from the last time which wasn't so as we had began our services that we had noticed that our bill had increased and less customer service meaning that they would deliberately ignore some things such as rebates discounts freebies as such and that I had filled a complaint against them to cancel our services which was also ignored . If they do not recover from this then we will definitely cancel & demand a full refund and that I don't mean a debit card that i do mean a money order or a cashiers check.
WHY are these people still in service. and what do you have to do to try to make that happen. And the worst customer service that ive ever experienced in my life, if I ever get cable it wont be thru direct that's scary...My daughter is 23. I feel like pulling my hair out of my head, and nothing go resolved. just last month my daughters bal was 10.00. paid it on 15/2/2015.. today shut off her services 3/3/2015 because of 121.25 unpaid bal. For what we don't know. I swear my head hurts so bad I hope I didn't just cause a blud clot have cerosis stage 4 I never felt this pain in my head ever. how do you sleep at night even the employees they see. or maybe they are just retards.
Direct TV is the epitome of horrible customer experience. I signed up for and scheduled an appointment on line. Tech they sent never showed and lied that he came to my home. Took off a whole day and nothing happened. They refused to send someone else back. Took 5+ hours on phone after 10+ transfers to get order rescheduled for next day. Tech showed 2hours later than they had promised. 1st thing he did was to try and up sell me. Then he stated he had to go meet another tech for a piece of equipment and promised to be back in 15mims. He returned 1.5hrs later. Then he said he had to leave again and will be back again in 15mins. Called the office to report and was promised by a supervisor named Solomon that a tech supervisor was going to call me in 15mins. 4hrs later, I'm still waiting for the tech and the call. NO ONE SHOULD EVER DO BUSINESS WITH THIS COMPANY. They have no respect for you and/or your time.
i let my ex girlfriend use my bank card to pay her bill for a one time payment. after a month or so past i found out that direct tv was still taking money out of my account for her bill, i spoke with(dawn) and told her what happen. she called direct tv and talked to a customer service rep, and he told her that the card would be taken off of her account. on 8-15-2013 i found out that direct tv is still taking money out of my account for dawn's bill. i did'nt authorize direct tv to take money from my account. due to this money being taken out of my account, i have not been able to pay my car note.or my car insurance. i spoke with a direct tv rep and was told that it would take 7 to 10 days to return my money to my account.that hasn't happen im now being told that because the address on the card is the same on the direct tv account it has been denied. i do not live at that address any more, i lived there after hurricane katrina and used that as a secure address to get my mail. i haven't lived there since 2008 and ms. wilson just got her direct tv service i beleive in 2012. i need to have this issue resolved asap, before my car is repossesd for non payment due to direct tv taking money from my account that i did not authorize, and to also take money from my account which ms. wilson name is not on. can someone please contact me about this as soon as possible. my cell number is 504 329-3896.
It has taken Direct TV 3 months to get a change made on my account. I called in July to downgrade my service it is now October and I'm still being charged the same amount. On top of that they are charging me $125 per receiver box (2) that I called to disconnect and NEVER received the box to return them in. Come to find out they were sending it to the address I lived a year ago even though the rep "confirmed" my address. They have no accurate notes to go by and I'm stuck having to call them every month and spend about an hour each time trying to get this resolved....each time I get the same answer, that it is now taken care of and I should have no further problems. LIES!! I'm so sick of Direct TV!!!
Well I am new to direct TV, so new I am getting ready to pay my second bill. First I did not appreciate all the wires that ware left exposed after my install. Now on this date Oct. 27, 2012 I am not getting any service. So, I go through all the steps that my box recommend. After several attempts and several failed attempts I called customer service. Well at this time I go through the same attempts as be for. Well after doing what customer service asked me to do on the inside. Customer service asked me to go outside and check the dish. See if I can move it or if it has been moved. Shouldn't I be getting paid for doing there job. Well now I am with out direct TV service until Monday! Sure is funny they want there payment on time but the paying customer has to wait ! This is bull!
We recently had Dirct tv installed and was offered a "package" deal which included free movie channels for 3 months and free NFL Ticket. The installer showed me where the NFL games were, (channel 700s)and told me to enjoy the games on Sunday. Well, Sunday came but I did not have access to NFL Ticket. I also do not have the free movie channels as promised. When I complained to them, they lied and said they had not promised those things in my package.
They said we were locked in to a 2 year contract and there was nothing they could do about it. Funny enough, they let my wife make an agreement over the phone to alter the contract by paying more each month, but would not allow us to add the NFL Ticket we were promised the first time. I HATE to be lied to.....Sign up with Direct tv....you WILL be lied to!
I rented my house in 2010. The tenant without my permission signed with directv who put their antenna on the roof. This damages the roof. When I moved into my house in 2012 I signed with directv and asked them to move the antenna from the roof to the side of the house and repair the damage.
They did not do this. Since I am having a new roof put on i figured now would be a good time to move the antenna. Now directv wants a $50 fee to move the antenna. In other words directv wants to charge me to move an antenna they never had my permission to place on the roof to begin with
I felt cable was too expensive and so decided to try DirecTV. Not sure who to complain to for DirecTV in Dayton, OH. I felt mislead when I saw their website. It specifically said that: free professional installation! No equipment to buy! No start-up costs! I scheduled a time for them to come out and install the service.
When the installation guy came out, he came running up to me like he was angry and looking for a fight. I would like to say his name was Joyce because he was acting like a real bitch. His actual name was Jason Wilson. He looked around and then charged me $7.15 for a metal pole and after talking with the maintenance guy, he brought over a metal tripod. He said I was lucky because they cost about $80 and the maintenance guy gave that one to me for him to install DirecTV.
Didn't their website say, no costs, free installation. He was messing with my phone and I told him to leave the phone chord alone. He said he was just trying to help me out. He then did the installation and asked to see my internet service. He said he didn't think he could install the service. Later he told me that I had all the channels more than 285+. Later I found out that he never hooked up the internet service and I had none of the OnDemand channels.
I called the company and first they said it takes 24 hours for all the channels to load. After 24 hours, I called back and they said, they would look into. After I told them he did not hook up the internet service. They said they would send someone else out to hook it up. Someone later called me from the company and told me they could not hook up the internet service without a router. They said they don't carry or service routers. Didn't their website say no costs and free installation? They told me to go out and buy a Linksys Router.
He sounded like he was laughing which irritated me even more. Didn't their website say no costs and free installation? I told him that it was not the service that was promised to me and no one told me about having or getting a router and that he had aleardy charged me $7.15 for a metal pole that he used to put the dish on, it's not like I'm going to take that pole with me any where. I told him if they could not get the service to me the way it was advertised, they needed to come and take the service completely out of my home because I will not accept partial service of what was promised to me. After going a few rounds with him, I called DirecTV and someone else told me that I did not need a router and that they could do a hard line installation and all I needed was an open ethernet port.
Someone else from the company later called and told me that I needed a router. So, I told him I would look around for router and call them to come back and complete the installation. I am looking for a router now but I am so angry, I can't sleep and decided to follow up and write a few letters of complaints. Not sure who to send the complaint letter to here in the midwest. False and misleading advertising is illegal. If they can't provide the service offered in their advertisement then it becomes a breach of contract by their not living up to their promises on their website and in their own contract, if they fail to perform the services provided, they have breached the contract and that opens room for contract cancellation. I am not happy. Upset that I had to deal with very unpleasant individuals, people lying to me and feeling robbed.
I talked to Brandon on October 23, 2012 to ask about renewing my service with Direct TV. Brandon said the new cost would be $68.99 per month TOTAL. I got my first bill and I was billed $89.47. I tried to resolve by phone and talked to Emannuel, Shonta, Erica, Michael, another Michael, and Betty. They refuse to change to their original committment. They all quote this offer and that offer, but they are no help and all say they cannot access the original person's committment. Conveniently, they all say they cannot go back to the original person I talked to and curiously, their computer screens do not show how much Direct TV committed charging. It seems the scheme is to quote one price to get you to sign up and charge you another and say the customer must be wrong. I am very frustrated. If I cancel and return their receivers, they claim to charge exorbitant cancellation fees. Can anyone help?
Skip in Audio Have gone thru connect and checking for loose cables several times and now getting a tech to come out and check or replace receiver. After five or six calls and talking to reps. all over the U.S. no help. I called to cancel my service and the rep. is going to send me a replacement receiver will have to see if this takes place as promised. Direct TV's service is almost 0-0-0, after the holidays I will change service and maybe even go back to terrible Cox Cable thier service is better than Direct.
When is Direct going to figure it out that one person must follow thru on the complaint until it it is taken care of and be responsible for the complaint. Direct is so big now that every thing gets lost but the 1st time sale. I know my $120 per mo. will not hurt Direct Giant but maybe a million will. Net Flex paid no attention to the customer and look what happened. Some people has got to have Direct TV. but I don't. Good bye after the holidays.
We purchased Direct Tv with the understanding we would have available one free move within our two year contract. This did not depend on bill paying history or after one year of service. We asked the sales rep from Sam's club these questions, he assured us that we would be able to do a move for free. We had asked this do to the fact of a potential job transfer. Well we had to move to another state. Now Direct Tv wants to charge a $100 fee not free to transfer service. This would not be an issue however when we were told it was for free and assured it.
Now it is an issue. Does anyone have a really good number to Direct Tv to truly voice a complaint? Oh and they said they would get back with me right away, lol that was two weeks ago. I guess I call the FTC and FCC like i've had to with Sprint.
I want to tell you that my experience with Directv has been absolutley terrible since August of 2012. I have had to call you every single month since then about my bill. Everytime I speak to someone and ask on that day if I pay this full amount will my next bill be normal next time. I've been assured countless times that my bill would be current and up to date.
Every single bill I get has a past due amount. I can't get out of this loop. I'm stuck in this damb contract but I can assure you I will tell all who will listen to stay away from Directv and tell them my nightmare with your company. My father has the same problem. Thank you.
My account number is 75886804, Rhonda Piasecki.
My December January bill was 125 dollars in change. I called an. Asked for an extension until February first to pay the 125. Unfortunately recently I had had credit card fraud done against me and it's taken several weeks to be able to get my information straight back out. During this time supervisor McKayla in the Philippines number 109693.
Unfortunately I was in a debilitating car accident in 2001 show I am NOT able to run to the Walmart store has she suggested I do to make the 23 dollar payment unfortunately I don't drive my left leg is paralyzed parsley I'm unable to walk I've had hip replacements I'm in severe pain. And this lady made fun of me like it it's funny to be disabled you know if I had the same abilities is other people it wouldn't be an issue for me also I did was ask for a grace. 10 days I've seen them do it for 100 of other people I still haven't got credits back on my account from movies that I rented for things that haven't worked.
I have never been so ashamed of an American company who is sublet your customer service out to a country to where they don't even pay for minimum wages to the females that answer the phone and the ladies that spoke to me spoke to me in a manner which was degrading and it's bad enough that I'm partially debilitated they they should have just neutered me while they were there.
Yeah just better get ready because I'm going to blog and I'm going to speak to every friend that I have and I am signed up 5 new clients with y'all in the last several months and I am going to ensure that they know how you treated for disabled person who is in a wheelchair who can't even walk or defend themselves but it it I hope it makes you feel big to bully sick disabled people. God will punish all who hurt their children and I'm fortunately your people don't deserve any respect whatsoever I hope you and everyone of them.
Next time you take a shower just think about how much freedom it is to be able to do it by yourself where I have to have 2 people help me so I'm completely naked in front of a 2 people do grated and have to have them clean me because I'm not able to
DVR resets every 90 minutes and now is non-functioning. Called customer service talked to 8 different people before I got approval for a new DVR but only if I would pay shipping and handling or subscribe to a monthly protection plan. I have been a customer for over 9 years and they refused to waive the fee even when they admitted to the terrible customer service. I was only asking for them to waive 19.99, is my satisfaction as their loyal customer worth so little. The supervisor I last spoke with told me my only recourse was to write a letter to the Office of the president of DIRECTV.
I feel as though I have been scamed. Direct TV installed last week. The equipment never worked correctly. I called and they troubleshooted for me but it still would not work. They made an appt. for a tech to come over on a Friday he never showed up. I called and was told they "got hung up at another appt." and that I would be the first appt. on Monday. They still did not show up at 8 am. I called and they said he would be here at 10. I called again.Â To say this is not working and I don't want it...I was told I would have to pay aÂ cancellation fee of $480.00. I feel scammed. I will follow through with the attorney generals office.
In october of 2010, i had moved into my new house and got set up with direct tv, but in november we were robbed, loosing all of out electronics and etc. including the direct tv box and remote. my insurance company wanted a statement from direct tv, showing what it would cost to pay for the box that was stollen, and how much it would be to put another one in the house. the total was around $530.00 (and the insurance that i signed up for through direct tv, covered nothing).
I was on the phone with them for 4 days straight, once for over an hour, trying to get them to send, or fax me a statement showing what this was cost. i pretty much got the runaround. one lady said that they didn't have a fax machine and she would turn me over to the department that did have one, i was on hold for 45minutes, before someone got on the phone, and claimed that they didn't have one either. another lady told me i could go ahead and pay up front for the next box and then i would have a statement telling me how much it cost.
I didn't end up getting anything from them, and my insurance would not cover it because they had to have something on paper.
i ended up paying $450.00 just to brake my contract with them, thier services, was the worst i have ever had with anyone.
Direct TV sold me a package with 2 year contract July 2012. I was quoted $59.99 + tax by sales person. I then had to apply for rebates on line and had to have their customer service help me complete it in which I lost $5.00 credit for not completing myself. Now my bill is no longer $61.00 or $62.00 monthly it is more. I made no changes and my bill quickly went on up. My bill paid in 02/27/13 for March 2013 is now at $75.24 in which I talked to several people telling me one of my catergories under contact had gone up.
I then asked for recording boxes to be removed from home. I called tech to get them removed and was quoted money for removing boxes and also service fee. I am furious that sales person's quote one price and then more prices are charged and keep accumulating. My 1 year will be up July 2013 and I have another year to go unless I disconnect service and pay $400.00. It is very sad to treat Direct TV customers this way. They have done nothing but lied to me the entire time. I totally need someone to address this issue for me and I think someone should explain what final contract pricing means to Direct TV business. I work customer service job daily and I still value my customers and their business.
We signed up the Directv through Costco as my husband likes channel Goal TV. After half a year or so, GoalTV and some other TV channels we signed up for were not available any more. We called several services representatives to request the availability of the channels we originally signed up for. We were told that the channels are not available in our package any more. We decided to cancel the service. After many struggling conversations, representative from the DirectTV finally agreed to cancel our service without charging us cancellation fee.
Our cancellation is due to the non performing of the service from DirectV. However, two days after our cancellation, one service representative who claimed to be a manager told us that we are valuable customer and he has authority to include some more channels in our package free of charge if we can stay with the DirectV. We agreed with his offer. To our surprise, our billed increased from $45 per month to $ 113 per month with regular monthly charge of $ 79. I cannot believe that the business is run in such a dishonest manner or scam. Now we are going to request cancel the service again. Your representative stated that they will charge us $200 for cancellation fee. We are deeply disappointed and will never use DirectV ever again. I will also file a formal complain with Costco and other consumer complaint agency. Deeply sorry for how your service and business is running.
Years ago, i was given an option to purchase or rent a dish from direct tv in order to receive cable service. I opted to purchase the dish and pay a monthly fee for the service. This I have been doing for the last ten years. Recently I was told by direct tv that the service is being upgraded and my dish will soon become obsolete and I will now have to rent one. This I found to be very unfair. When the telephone service switched from GSM to the new network, customers were given an option to purchase a new phone or accept the phone which the company was distributing to its existing GSM customers. Why should I have to now discard my box which I paid for? If you are changing the system, why not offer me an upgraded box?
In addition, I always pay my bill in advance and I was paid up up to October 2012. Direct tv began dropping channels from my service from September 2012 while accepting full payment of my monthly bill. On October 1st, the service was terminated all together even though I paid my bill for October in advance. This , I believe is robbery on the part of the company and unfair treatment as far as the transition from one system to another. I wanted to satisfy my family and so I called the company to install the upgraded system.
When the technician arrived at 6pm, he was unable to get in contact with a technician at head office to connect the system. He had to put off the installment for the following day much to my inconvenience. (I had to postpone previous engagements to accomodate the technician on Saturday 13th October). I again had to cancel appointments for the following day. I have always been a bonafide customer paying my monthly bills always in advance and the treatment netted out to me is unjust and unfair. I sincerely hope that I will not be forced to take this matter to the press. I await a response from you before I decide any alternative action.
I have a Direct Tv DVR redeiver that has started freeziing frames while I watch any channel. I have had this receiver for over a year and it is leased. I called about the problem one several occasions and the "service consultant" was unable to fix the problem. When I suggested that the problem was with the receiver and it should be replaced, I was told that I would have to pay a $50 service fee to have a techmician come to my home and replace the receiver. I told them that they had no problem with my replacing my other receiver when I upgraded it but they won't do so with the one that has a problem. I wrote a complaint and reveice a reply suggesting that I pay $5.99 per month for an MA (or $72 per year) to have the replacement covered. How magnamous of them to have me pay $22 extra to fix their own receiver! This is outrageoes and enraging to say the least.
Hello, We have been loyal customers for 5 years and I love basketball season. Now I find out that you will not be showing any Lakers games and Im very upset. I would like to know if you will be getting the lakers on direct tv, and if not I will have to consider leaving you and going to Time Warner which i do NOT want to do, but you leave me no option. What can you tell me about this situation. Please e-mail me with your responce. I will wait to hear from you and then make up my mind if i will change providers.
I don't understand after so many years being a loyal Directv subscriber, now seeing for the first time seeing Laker games being blacked out. You have lost subscribers, and if this dispute is not settled, and we cannot see the Laker Games, you will lose many subscribers including me. Please bring resolution to this issue.
We signed up the Directv through BestBuy as I like to watch Lakers games. The BestBuy rep told me the Lakers channel (ch 691) was in choice package, so we signed up for choice package with free HD. After the equipment was hooked up, the ch 691 could not be watch. It said it is not subscribed. So I called the customer service and was told ch 691 was in sports pack.
And we was also told that HD access was charged $10/mo. Why? We've been told we can get free HD! Felt so sorry for Directv! As the ch 691 is not included in choice package, we wanted to downgrade the package to entertainment package. We was told that fi we downgrade we could not get any rebates but the regular price at $54.99/mo. We ware quite angry! So we decided to cancel the service. We were told to be charged $480 cancellation fee. We hanged up the phones and called again. After many struggling conversations, a nice supervisor finally agreed to cancel our service without charging us cancellation fee. However, two days after our cancellation, one service representative who claimed to be a supervisor told us that we can get the previous rebates from BestBuy if we reactivate DirectV account. It meant that we can get free HD if we signed up for auto pay and $19.99 for 1st year and $40 for 2ed year with entertainment package. We agreed with his offer. To our surprise, our bill increased to $ 117 per month without any rebates!
I cannot believe that the business is run in such a dishonest manner or scam. I continued to call to get my rebates but still made me crazy.
We are deeply disappointed and will never use DirectV ever again. Deeply sorry for how your service and business is running.
I spoke on the phone with a representative initially and got together a package which I was interested in purchasing. I had to call back, but she noted everything for me. I called the next time, and after giving them some information, they confirmed that they were able to pull up my original information, and that we could go off of that to complete my order. I was promised 4 rooms to have dvr's installed. When the man came over to install our directtv, he said that he only had a work order for 2. He said that we would have to get another work order later.
I called back in to customer service, and spent 2 more hours of my personal time trying to figure this out. They said that the only thing that they could do was make a work order for a single extra dvr making a total of 3, and that it would cost me $6 per month extra. Also, the only option for the fourth room that she gave me was to buy the fourth dvr and have it credited back into my account. Since when is it an ethical business practice to place all of the inconvenience on the customer?
This is highly unacceptable, especially to an active duty servicemember. I already forked out over $200 in deposits to get this thing started. I cannot be expected to oversee the correct completion of every step of the order. Your representatives made a mistake, and I expect to get what I was promised, regardless of any policy. I am the consumer, and I shall not be inconvenienced by a mistake made by your staff. I expect my remaining 2 dvr's to be installed in a timely manner at no further cost, or further transactions from me. I also expect some monetary compensation of some sort for the period of time that I have gone with only half of what I was promised.
Would you find it acceptable if you were to have full coverage on your vehicle, total it, and only receive half of what you are entitled to? This is a huge problem, and I've read hundreds of complaints from customers of yours who have fell victim to your horrible way of doing business. If you wish to retain a good standing with the public, I suggest that you make things right with those customers who have been wronged. I did not serve my country to allow large companies to rob the common folk. I am a paying customer and one who is incredibly resilient and veangeful. If I am not satisfied with your rebuttal, I will stop at nothing, whether it's media, picketing, complaints, better business beureau, to hinder your companies' success if I am not duly compensated. I hope that this matter is taken to the level of management it needs to be in order to allow proper handling. I appreciate your time.
Direct TV installed less than 4 hrs. ago. I got a better picture in the 1950's only this time the snow is red, green and white. I wanted my billing as a direct withdrawal but they're hell bent I pay on line. Otherwise, I must stay with the credit card or pay them an additional $10. per mo.
My TV is old but the picture was perfect and the reason it's still around. Can't believe what I'm seeing now. How do you get out of this contract? Already hv the address for the Alabama Public Service Comm. and am ready to write them and Better Business Bureau.
Tonight after working 12 hours I came home to find out that with the "New Browser" my TV that had been compatable with 1080i was NO LONGER compatable with the the new system. Must be nice to be tied in with the TV manufacturers and hold the end user for ransom... Yesterday my 10 year old 1080i worked.... today the best I can get is 480, because ot Directs "upgrade" (downgrade) unless you have $$ with the HD tv manufactures... best way to sell tv's is change how you can view... I am looking for a class action against Direct TV, because I was not told that my TV was not going to be combatable when I purchased HD... I alike alot of the persons complaining gained Direct for NFL... my next complait will be with them.
Direct tv has the worse customer service dept I have ever tried to deal with. My service went out tonight on all three of my sets. After talking with direct tv customer service twice tonight I was told because there was a small amount of snow in the area they could not send out a tech to look at the dish until the snow melted away. Since it is friday night I could be without service for the entire weekend. Since I have only had the service for three months and had to sign a two year contract I guess I will have to deal with the lousy service for awhile, but you can bet the minute the contract is up I am gone. I repeat the worse customer service people I have ever worked with in my 71 years of life. don't put in direct if you have other choices.
I have a complaint with Direct TV. I have had the service for quite a long time, but I have never been treated as badly as I have been treated recently. I decided to get Whole house HD service with Direct TV for discounted prices. Which I was very appreciative. When they came on a Saturday around the first or second week in April, 2013 to install only one Tech showed up which I thought was very tiresome for one person, but anyway. He proceed to put in my new service and install the dish outside on my garage roof. The set of problems is when he left he did not clean up behind himself, I didnâ't realize how much he left until I noticed some wires was hanging from each unit. The old boxes was still in each room. I called to complain about it because one of the boxes that he changed out would not work after he left.
So I called to complain about they helped me get the box back on line. The second thing went wrong was that the line that he had put in from the dish was uncovered and was not put in the ground good, so my grandson that was in the yard was able to fool around with it. When I called to complain about it they said they would send someone out and to fix the cord in the ground and take the boxes also. When Tech came he said he couldnât take the boxes but proceeded to fix the cord in the yard. Now third set of complaint that I have is recent, like this past weekend.
Because my all 5 of my grandchildren came over this weekend the problem started. Usually I donât have as many TV on at one time, but one thing I noticed that we could not get one tv to work because it said I have to many applicances working at the same time, I would have to cut one of the off to get this particular one to work. I called Directv to ask about it and they informed me that with the Genie I can only use 3 clients not 4 and so when all three clients are on the 4th one wonât work. First of all I did not ask for the the 4th client to be put in and would like a standard box put in its place. But I was told that I would have to pay for box it If wanted it replaced. Why would have to pay to have this replaced if I did not ask for the 4th client for the genie, especially since it will only work for three clients.
I am very disappointed with my service at this point. The problem that are existing is I was told I could record up to six show, but that is not true I can only still record up to 2, The HD service is so slow it take quite a few minutes to turn from one channel to the other, I get a white screen while it is changing from one channel to the other, I keep getting pauses of several channel. While in the middle of watching the TV, the show will pause for like 2 minutes throught out the time I am watching tv. I eventually just stop watching. I need to know How to solve these problems without it being a cost to me. I expected a little more courtesy from Direct tv.
I rcieved a Promo Sunday Ticket in the mail, I called and spoke to someone in the Promo Department to receive the discount...I was told to Fax Info: Attention: Laura,10038813...Fax Number 2292937708 / I have been calling for a over a month No help..I am a Disble Veteran who under the insrtuction Of Direc TV was told to this all for Nothing...Waste my Gas,My Time,and the Cash I had to put up to fax...Today I was told I have to Eat the bill!!..Thats ok...Honest to God I will Never Ever Renew my Contractl!!!
When I was contemplating signing with Direct TV I specifically ask them about Football season. They lied and said as long as the game was aired on a regular TV network that we would be able to see it. Well for the last two weekends in a row we have had to go accross the street to our neighbors who still has Cableone to watch the Saints play on WLOX which is our local ABC channell and is in our Direct TV package that we pay for every month?? I wish someone could tell me how to get out of their bogus ill gotten contract without having to pay early cancellation fee. I can go back to Cableone anytime I want to they send me a mailer every week. We were with them a long time and the pricing isn't much higher compared to having to go outside our home to enjoy what we are paying for but not able to enjoy in our home? this is wrong and should be illegal to do to people.
I no longer need Directv and tried to cancel. They say I am not an account holder yet the billing comes to me and the payments are electronically transferred out of my account. The 'account holder' is the ex-husband and I have to have him cancel the account!!!!
Directv says they will continue to debit my bank account even though I no longer want or need the service. No one can help me there and it is the same crap - I am not the account holder - so sorry. I can contact the ex to have him do it or make me an account holder. Do not get Directv!!! Cancelling is a nightmare.
I have been a customer since March 2001. I have decided to upgrade my equipment. I have called at least 4 or 5 times and have been told different upgrades each time. On 10-24-12, I called and spoke with LaVonda (not sure of spelling). I was interested in upgrading to the Genie. She quoted me a price of $49.00 for the Genie and 49.00 for installation. Along with the Genie, I would get an HD DVR, and 2 HD Receivers. She stated that she made notes and I would have 5 days to decided. She gave me a direct number and a pin. I called back on 10-26-12 and spoke with someone. Unfortunately, I didn't get her name. She stated she could not give that upgrade to me. I asked to speak to a suppervisor. Her name was Lindsey. I believe she was in Georgia. She also stated that the upgrade was not something she could do.
My question is: Why do I get different quotes and answers everytime I called. I am frustrated also because I have been a customer for so long and I don't get any sense of appreciation from your customer service people. The only one that I felt appreciated the fact of being a long customer was LaVonda. Now I find that she mislead me or worse. She lied. Local customers should be able to get some of the benefits that new customers get. I really don't know how much longer I can stay a customer of Direct Tv
On August 12 2012 we refered a friend to directv.Thought we did everything they required and was told we would get our 10 dollars in bill credits in 6-8 weeks.When the time came around to get the discounts it wasnt on the bill.Called about it and they said there was no record of it.Stayed on the phone two hours today nov.5th and talked to six different people.The last one was suppose to send an e-mail stating we would get this months bill credited.That was 3 hours ago!Starting to wonder if there will be NO RECORD of this either! We have loyal customers since 1994
Oct 2 called direct tv after 2 hours on the phone, transferred multiple times nothing resolved. Would not allow us to speak to a manager or send someone to our home. Person we spoke with wouldn't give name tags or badge and id#.
We have been n with DirecTV for 10 years or more. We wanted to get the option to see it are recording in the other room as advertised we received a different answer from every person and with who denied someone to come out when they told us there was an issue with our box but now we need a different part.
We've had a few issues with DirecTV name tags before however we still was stupid enough to remain loyal customer and got us nowhere we pay our bills and follow up on our promise to pay but we are not getting what we are asking for and we are not asking for more than we are entitled to as a customer in this economy you cannot afford to lose customers. But apparently you will have to learn the hard way. You need a lesson in customer service before your company goes under an all your workers are in the Food Stamp line.
We unfortunately will be looking for another service. We found we are still paying for something we asked to be removed. More than once
when i was being set up, i was told korean channel was included in the set up but to call and have it removed, the tecnition called and removed it and i also called to have it removed. i am still being charged for something that i have cancelled. when i was set up i had the tv in a temporary location until i had the living room floor finished. i was told by the tecnition when he put the cable in the living room that i counld just move the tv myself when i was ready, there is two cables from the wall where it is now and only one in the living room.
i was told t will cost $49. to have a tecnition to come back and reset up everything if i want to move it. my complaint is that i am being lied to constantly and being charged for services that i was told i will not have to have. is there any way of canceling this service with out hurting my credit if i can't get these two issues resolved?
I am an onsite property manager and they have INSTALLED several satellite dishes on our building which has been made against policy here. They never asked for permission and drilled into the building (bricks) we allow ONLY non permanant stands ONLY!!!! We need these taken down and damage fixed!
This was so tasteless and petty. Where is PETA when you need them? I can't believe it's still being aired round the clock. The small dog taken by eagle commercial by Direct TV should be pulled from the airways and the creator should be fired and never hired again by anyone! How is this funny in a world where animal abuse is widespread and people continue to be so violent. We don't need more violence we need less. Direct TV you disgust me with your advertising!
Direc Tv are the biggest scammsters over any other cable company. The government should shut them down! Put those bastards out of business. They don't let you know you are paying for up front. They give you at first all these unnecessary things that you don't need. Also, they don't tell you when you initially sign up for their service what this or that costs initially. They are idiots! They insult the intelligence of us Americans. When I find out the correct governmental agency to make a complaint, I certainly will!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
I have had direct tv for exactly one year now. We pay to have a premium package and your company has treated us like complete garbage over this past year. I have never been so dissatisfied with any service of any other kind. I have been overcharged at least three times, signed up and charged for packages I did not even want or know about until I was billed.
The worst thing yet was the fact that i referred my father to direct tv to get the friends and family discount. When I asked the gentlemen on the phone how to receive the discount he said, " I do not handle that you have to call a different phone number." Then when I called the other phone number, I was told since I did not give the first gentlemen my account information I was no longer eligible. I explained my situation to a third party and he said that we should be a shoe- in because it was not my fault since I had personally asked as I was setting up my father's account.
On my fourth call, I was told that I would not be receiving it and there was nothing else he could do. Even after that we had yet ANOTHER problem with your company. Our master dvr box that we have in the bedroom broke out of nowhere, we called to get a replacement and they sent an HD box instead of the master DVR box that we have in the bedroom. We must have told the woman on the phone five times which box we needed (and still got the wrong one). We pay for whole home dvr and because of being sent the wrong box could not record anything for almost two weeks. I feel our bill should be prorated accordingly since it was no fault of ours.
If nothing is rectified by this complaint I plan to take my complaints as high up as I possibly can and spread the word on how terribly disorganized and apathetic your company is. Already, I have talked three people into not to renewing their contracts with you after they heard about the copious amounts of issues we have had. We are looking to cancel and go any other way because it cannot get any worse than dealing direct tv.
Also, my dad, whom i refereed, AND GOT NOTHING FOR can record in every room and we can only record from the master box. I am not sure why he got such a better set-up than us, but I have never been so disappointed in a company before. My father and I both plan to cancel services with you and I will continue to try and save others from being roped into your lies and incompetence. You should be ashamed for treating high paying customers so badly.
My next call is the better business bureau unless someone can fix this mess. I look forward to getting this straightened out as soon as possible. I'm sure you can understand our frustrations on the matter, and any adjustments to our bill, and receiving the friends and family discount as I was promised would possibly keep us from cancelling.
It's unacceptable that DirectTV allowed TW Cable to cut an exclusive deal with the LA Lakers to broadcast games. I realize that the Lakers had a hand in it too but I'lll be cancelling by Direct TV service. Say goodbye to mt $225 per month that I pay you. it's a shame since I like most everything else about DirecTV but the Lakers games are more important. Why they would blackout the LA sports scene I will never understand.
Have been a loyal customers and you guys are dragging your feet with DirectTV's Lakers broadcasts. It leaves us no choice but to transfer to Time Warner if not resolved soon, as more upset customers every each day switch. Other cable companies have come to an agreement so hurry and settle please.
Okay this thing is going too far. Initially I was willing to give DirectTV a chance to negotiate a good price. We are like 6 games or more into season and still no agreement. I have gotten very frustrated and discouraged. I am seriously thinking about going back to Time Warner because of this. VERY UPSET!
I'm a five year customer whom is older than dirt and I'm trying to return my 3 receiers ,however your policies and less than receptive employees has made this rather simple procedure , a nightmare.Over a week ago I told one of your representatives we would be moving on the 14th of nov. and I wanted to return the equipment like a good little employee he tried to talk me into taking it with me, as I have other issues with Direct T.V. I informed him I wasn't interested . Now I could go on about he said she said etc , BUT THE BOTTOM LINE IS I'M THE CUSTOMER HERE AND YOU AND YOUR COMPANIES JOB IS TO FACILATE MY REQUEST AS QUICKLY AS POSSIBLE!!!!!!!! I need the boxes here by tuesday as our movers will be here wednesday our furniture will then be stored for a month until our new home is ready. I implore you to please get these boxes here by tuesday or give me a place I drop off the equipment You have installers driveing around here all the time. My whole 5 years with DIRECT TV has been a love hate relationship please lets end on a somewhat positive note. Thank You for your speedy resolution of this matter
I have automtic bill pay set up with your guys and my bill was taken out on time and then two weeks later another amount was taken out from directtv.
When i called to question this they said that it wasn't showing on their end and that they didn't believe it was taken out. So i was told to fax in my bank statements showing it which i did that same day and they told me it would be taken care of in 10 days.
Well today is day 11 and after talking to DirectTV again i was told that it hasn't been reviewed and they needed to verify that the money was actually taken.
I sent in documentation from my bank, i'm not sure what else they need to verify and why it's taking so long.
Money was taken from me that i need to pay other bills and i think it's ridculous that it takes so long and that its still going to take longer. I want my money back ASAP!!
This is a company that needs to be put out of business because of their unfair business practice.
They took the amount out of my checking account without my permission in the amount of 197.30 the amount approved was 96.25. I am talked with 5 different people from Directv to get this resolved with no results. They have refused to put it back in my account. I have called back and cancelled my service with them and reported to the NC Attorney General Office not that anything will be done if not I will call TV station 5 on your side. I have never been treated in such a rude disrespect way. They owe me 101.06 they took from my account without permission. We as consumers no longer have any rights and businesses that you trust with your info can take advantage of you and do not to answer to anyone. I plan on anyway I can putting out negative info about my treat by Directv. Thanks
When I signed up for direct tv 6 months ago, I was told that when I moved from my Summer place to my winter place they would install a dish and make all The changes changes free of charge. I called to have the move made so now They want to charge me $118.00. When I asked to speak to a supervisor I was transferred to An answering machine. The rep I talked to originally told me the sales department didn't know what the other depts. charge. I said that means customers are lied to right from the beginning. He stated no that each department Is separate and the others don't know what the others charge. I have Not received a call back from the supervisor yet. It's been several hours.
I got Direct tv through century link as a bundle package in february of 2013. From the start I was lied to and my service was terrible. At first I was told i get get tv in my bedroom like i was getting dish network they said no problem. I explained to then that i was going to be having surgery soon and I needed tv in my bedroom. they said they could do it. Well the tv in my bedroom worked but i couldnt change the channel, I would have to get out of bed and go to my bedroom door to change the channel . I also was having trouble with the picture almost every night my screen would get white then a message would show saying acquiring signal then I would have to wait till the picture got back also the voice wouldnt be on and if it was it wasnt in sync with the show. I feel that my disconnect fees and all my payments should be terminated due to bad service from the beginning of the time I got direct tv. I am on disability and on a tight fixed income . I thought I was going to get good service but I did Not. Would You pay for something that you had trouble with from day one. I thought direct tv was a good company.
Nickolas Tafoya Sr.
Hate to write this kind of thing, but just a warning if you are thinking about subscribing to DirecTV. Check out internet sites by Googling with phrases like DirecTV complaints, reviews, lawsuits, problems, etc. It'll open your eyes, My experience includes lousy service and the worst telephone consumer experience ever, I think - its advertising aimed at slamming cable is ironic. Cable isn't a lot better, but this is really the pot calling the kettle out.
My latest experience is, after I canceled, returned receivers and cards, and paid my final bill, they sent me a bill for two movies I supposedly orderd on PPV five or six months ago. I did not order the movies, and rather than sit on telephone 'service' for 45 minutes, I'm just going to pay the bill and do what I can to warn others. Better Business Bureau ratings for these guys are among the lowest - check it out. Just not worth the hassle.
I'm not putting my name down because I suspect they will send more bogus bills.I wonder what kind of financial straits they must be in to treat customers the way they do. Shame on them.
Directv shut of mt service because I did not pay a bill. I payed the past due portion of the bill to keep my service active. Then 2 weeks later they shut me off. I think I go back to time Warner. Plus I noticed charges for items I did not authorized.
I cancelled my service with DirecTV after they tried to charge me $300 to transfer my services after I moved. I was not willing to pay that, so they sent out a technician to verify I could not receive service in my area to waive the cancellation fee. While the technician was at my new home, he stated the reception would be spotty and if I wanted to I could pay him $100 under the table to put up a dish, instead of going through directv and paying the, $300. I was not comfortable with this because it was not a guarantee it would work and made me feel very uncomfortable. I called on march 20th to cancel and a representative assured me I would not be charged the $60 cancelation fee.
I made sure to verify with him that on my final bill I would only have to pay my prorated cable service amount and not the cancellation fee. I called today about the fee and the manager Nicole and she told me she could not remove the fee eve though Parker said, and the conversation is recorded where he said it, I would not be charged. Then I asked if they could sent out another technician to verify I could not get service where I live and she said my service is already cancelled that I did not have that option anymore. I was not aware that this option would be voided after the service was cancelled. I am very dissatisfied with directv and believe they should honor what their representatives are telling customers.
I just cancelled my services with Direct TV and they are charging me a fee about 300.00 I have added a new service dvr in March 2012. Fron day 0ne , I complained to them that I have trouble with the pictures on certain channels or programs .The pictures are unsteady, just like playing a dirty disc. Someone came and tried to fix it but as soon as the technician left, the picture was the same, esp if I am recording. So I phoned them and told them that problem has not been resolved. So the tel . operator said that they are working on it at their end. I did not call them again because went to
Chicago, came back to vegas then left again for a month, so I couldn't follow it up because I have to be home for them to fix it. So when I came back in May, I called them about the problem they the said, they couldn 't detect any problem . I called everyday, they said they are trying to fix it at their end. I asked if they can send someone to fix it but the girl said that there is nothing wrong with my system but maybe in my neighborhood, "they might have a certain equipment that 's affecting the reception of the tv. They even gave me a free month HBO, thinking and hoping that the problem would disappear in time, I accepted the offer as an apology! Days and months, it's the same. I tried to call Direct TV recently but it's always been busy, and I can't stay on the phone forever, I work 7pm to 7am, graveyard... so I get tired waiting on busy signals. So finally I was able to get through and I was so frustrated that I cancelled my services with them. They offered solutions but I told them that I was asking before if someone can come over and fix it but I was told there is nothing wrong with my converter or dvr .. and now that I was cancelling their services, now they are telling me that they are gonna try to solve the issue. But I told them I was done with them ! So now they told me that I will be charged for the breach of contract, but I told them that I refuse to pay for the fee because in the first place, I was already dissatisfied with their services. I still have their converter, and the dvr, and I will return it soon . the dvr should contain the poor pictured programs that I recorded. will they be able to review those programs as proofs that I still was having the problems?...... I hope you can help me with this.
We had Directv come and install their satellite dish as we decided to leave Dish. Right after installation the dish kept trying to search for signal with error codes. Directv sent out a service tech and he fiddled with some wiring and said problem solved. Then we lost signal again about 1 week later and they had to come out a 2nd time and they replaced a fitting of some sort. The signal again was lost later that SAME evening. Another call to Directv and they send another tech out and he said the previous tech was lazy and put a fitting in wrong, so he fixed that and said we were good.
Then 1 1/2 weeks later we again lost signal and when I called to complain I found out the tech wrote we had "bad wiring" which in fact is a lie...our wiring is fine, the tech specifically said it was the fault of the past tech that caused the problem. Now they are sending out another tech but I'm wondering if they aren't coming up with a "wiring" excuse to get out of admitting they can't do the job right and putting the blame on us so they can charge us for tech support.
I found they had agreed to a s14 million dollar settlement for deceptive practices in late 2010.Â One of the agreements was that they can not charge a cancellation fee on a consumer who cancells because they can't fix a recurring problem. I made a copy of that article and I plan on showing that to them when they come for their 4th visit with a 2 month period. If they can't make this right I will not pay for cancelling the service. I can for starters report them to the BBB and the Federal Trade Commission and just keep going down the line. I am not letting this go.
I hope this letter helps out the next person...or possibly help me with a resolution to my problem. Thanks for letting me vent.
I ordered Directv March 2012 I was told my the agent my bill would be 35.99 a month for basic service and I have a welcome letter with the information printed on it. On November 26, 2012 I called to talk to someone about my bill, but it also was the second or third time that I had spoken to someone about the bill being so high (106.70) this is almost 4x what I was quoted my bill to be a month. There should be some type of law against this, Directv should be made to honor what they tell a customer. When you call the customer comes out on the bottom or lose their service and even then if you don't keep the service you are hit with an early termination fee which is 300-400.00 What is this world coming to?, when basic tv cost more than it does to heat your home. Everybody on directv end is speaking from the same script they are not trying to help all they want is the money even if you don't owe it.
The sales rep told me the DVR/HD was free and that my monthly bill would be $29.99.
The bill was $49.99 with my "Rebate". When I complained I was told the DVR/HD was not free.
I asked them to remove it and I was told it would cost me $160.00 to have the box changed out.
I told them to cancel my DTV service and then I was told it would cost me $350.00 for "Early termination fee".
I said I'm not paying that and they said they would take it out of my credit card account.
I told them they were not authorized to do that and they said they would as they have my account number on file.
Naturally I closed my accounts and notified my bank of this threat.
I think they breeched our agreement by lying to me and refusing to make it right.
my cable been off since august 2012 they decide to run my friend credit card that they had on file for a while in november total 565.95 only gave 160.00 back and wonder where is the rest. i have been calling sine the incident happen talk to to many people and getting different story so they won't repay him. tbey were quick to take his money but not yo return it. they call them selve collecting the remain balance adding it up on line equal out so no money to be return.
no on gave them permission to run my friend card he is piss off because of what they did . Now they have a law suit comimg now
Direct tv is a crarpy television company. After 3 months I called to cancel the movie channel s. The lady says we have a special movie deal . If you buy one Ud get the other one have off. So i take it. But when I get my bill it's 115 bucks. I called and cancelled all movies and brought the problem up. They said we may have promotion program s for you.. I'm like okay. The lady then gets on the phone and says there none at this time and we can't do nothing for u. This company is a piece of crap. And I'm seriously think bout cancelling my contract with them and taking Netflix!
Sensiroly the pissed off direct tv costumer
When I moved into my recent condo I was told that cable television was an amenity. I enjoyed this amenity for 13 months and it was suddenly shut off. I called the 3rd party (Access Media) who had initially created the account for me and was told that Directv had shut off the receiver siting it as a delinquent account. Representative Claire with the 3rd party company advised me that they started service on a receiver that did not belong to me and had finally caught the error and issued a shut down. I informed her that it wasnât brought to my attention before and I would like to continue receiving service she informed me that I would have to purchase new service and pay for installation.
I mentioned that there already was a receiver in my condo and I would like to just transfer my service to that one, she advised me that I would not be charged for the Directv error and that I would need to return the receiver and set up new installation to enjoy cable television. I asked her about some specials rates that she could provide to me and was offered a start-up package that includes a HD DVR Genie, The rate quoted for this device? $199 staring at an offer I received in the mail I informed her that I could receive that same receiver for free if I start up through Directv.
Directv took money out of my checking account without permission. i suspended my service about six months ago and discontinued my automatic bill payment to my account so my services just started back on the first of November and so i guess the decided to take the payment out of my account without letting me know when and how much also they increased the payment without my knowing. They have took all my trust away from giving companies my account information and the have committed fraud from a valuable customer. I don't recommend anyone to have services with directv because they are rip offs.
To: President of Direct TV Â Â Â Â Â Â Â From : Jim Takeuchi
I was requested by your customer service rep to write this memo to describe my situation;Â As I received the phone call by CBE Collection (Ms. Lili) regarding $63.28, I called and spoke with your Customer Service person on Sept. 26, but her explanation regarding $63.28 has not been cleared enough. I never received any bill of $63.28 from Direct TV before, yet I received the phone call from CBE Collection agent.
I always have paid my monthly bill through Verizon (I participated in triple package deal such as Internet, telephone and direct TV) on time and therefore I am very upset about your approach to treat loyal Customers like me. I am not in the position to pay the bill until you explain the entire situation adequately and apologize me for such behaviors and actions. I am looking forward to hearing from you.
E-mail address; firstname.lastname@example.org
I had trouble viewing recorded programs on our 2nd receiver and I called in about the difficulty and was sent a new receiver. Upon getting the receiver I connected it and it needed to be setup. The setup requires information I do not have or know and two (2) technical support advisors would not help me because they said I was not an authorized user. I informed them that my husband added me to the account and their response is yes but not as an authorized user to the account. One mentioned that this was a new policy. I told them I would believe that if I was added to the account my husband would have meant for me to be an authorized user. When asked if any notification came out to the customers of this new policy both agreed that it was not sent to customers. This is not a good business practice period. I have been on the receiving end of company changes where customers were not notified and guess who gets to listen to the customer BITCH. You got it the lowest paid employees of the company while the top guys making the policies and bringing home incredible amounts for their salaries make the customer service clerks life a living HELL. I am not IMPRESSED with a company that treats their employees and their customers with so much disrespect. I hope you get treated the same way you treat others. Happy Holidays.
P.S. Itâs not rocket science to know that the account shows you sent out a new receiver to us, so anyone calling in to have it activated would have to have our account information as well as an account with DirectTV. I could see it being an issue if in fact someone called in to activate it and there was no record of a new device being sent out. Once again itâs not rocket science to figure out if someone would have been illegally trying to activate the product. Thank you for a wonderful morning spending more than 2 hours trying to activate the device you sent to me.
Far as investing in company that treats customers and employees this way, thatâs not going to happen. I would imagine the Federal Trade Commission would be interested in Your business practices.
I call direct tv back and they said my bill was 89 a month I had no idea that they had went up on my bill no one call email they just took upon themselves to up bill. I told her I just made two payments in dec but I'm cable will be interrupted if I don't pay 93 by dec 26. I was mad as a customer because no one explain to me how much the original package was due to I had the promotion package at the time.
How Fo they no if you want to keep that same package or not without your we're about so now they want to cut service off because they made mistake as a customer they should not a bill off since no one never contacted me didn't not know that they can pick your plan an add more to your bill without acknowledge.
I has been a customer with Direct TV since the year 2005.I have been experiencing financial hardship since my illness of the year 2010.After evaluation my situation I decided that I can no longer afford the direct TV service anymore.I spoke to direct TV Representative and requested the termination of service. I received two boxes from direct TV to returned their equipments, which I did.I told the Representative I will pay them as soon as possible.I always use my debt card to pay the bill through direct TV automated payment system. I did not authorize direct TV to take any payment from my account at any time except when I called in and pay the bill using my debt card, because I need time to get the needed funds before making payments.On Saturday may 4th I discover that direct TV have made unauthorizes deductions from my account and in doing so have deprive my children and myself the funs we need to provide for our basic needs.Furthermore my account will not be able to cover all the transaction therefore will occurs fees and make my bad situation much worse.Please I am asking your agency to put a stop to this unfair practice.This action will cause great distress to a single mom who cannot provide food until the next paycheck.Please understand I am not looking for sympathy I am just stating the facts. Thank in advance for your help.
I have had Direct TV's satellite programming service since 2003 and have kept their service even after the contract expired years ago. Last month (October 2011), I cancelled their service due to bad economic times. Their agent told me not to make any payments until I received the final prorated bill in the mail. I had been using their internet-based system to make payments which required "my authorization for any transaction". The final bill was going to be paid when I received it.
The final bill was for $100.08 which was reasonable. Direct TV did not wait until they received my payment; instead, they entered into my checking account and withdrew the money without my authorization - this is an outright action of theft! I am the only one with the authority to make payments from my checking account (whether online or via hardcopy check). This is a breach of trust and actions of a company that will steal from anyone the first chance that they get when it suits their purpose.
This cannot be allowed to happen. It is a legal issue which the government needs to take action to prevent. If a company advertises a service option to pay via their internet connection, this does not allow them the right to enter and take your money anytime that they want without your authorization just because you have paid in the past using their internet service. It demonstrates that when a corporation is given access to privy information from their own loyal clientele, they will use that information to steal from the client.
Did they think that after 8 years of paying their programming service, all of a sudden they were not going to get paid the last $100.08? I run my own business. If I disrespected my clients the same way, I would have been out of business along time way. If I took the same actions as Direct TV, I would be in jail.
On September 30, 2012 I switched to DIRECTV from Time Warner Cable because I was tired of the cable company's repeated "Sorry, we can't do anything to correct our mistakes" customer service attitude. I regretfully feel I am receiving the same disappointing customer service from DIRECTV. I am a first time satellite TV customer so I made sure I had a list of questions written down to ask during my initial installation. I had a receiver installed in my bedroom which is the only place I had a television at the time. Knowing I would be purchasing another television for downstairs soon after, I specifically asked the installer about the process for getting a 2nd receiver. He went downstairs and checked the outlet and told me it was fine for a receiver. I asked if there would be any extra charge. He said I just needed to call DIRECTV to add a receiver and a monthly charge of âlike $6 or $7â would be added to my bill.
On November 19th, per my conversation with the installer, I called DIRECTV to add a receiver and to my surprise I was told I would be charged $150 plus a monthly equipment charge. I was fine hearing about the monthly charge because I was aware of that however I was appalled to hear about the $150 charge for the receiver. I told the customer service representative about my conversation with the installer and the representative told me "I'm sorry Ms. Orange but our installers often don't know what they are talking about when it comes to DIRECTV policies. We can not do anything about the $150 charge for the 2nd receiver".
Well, that is unfortunate misinformation and a mistake on the installer's part that should be rectified fairly. Given my plans for purchasing another television that would need a receiver within less than 2 months after my initial installation, I surely would have asked the installer to leave the 2nd receiver with me on the day of my installation to avoid the $150 charge had I known the truth about the cost of adding a receiver after the initial installation. Last night I found a DIRECTV Equipment Lease Agreement online which does state the $150 fee for additional receivers ordered after the initial installation however this lease agreement was never gone over with me nor was I ever asked to sign one. This misinformation was the Installation Technician's fault and miscommunication that I should not have to pay $150 for. The Technician's ID number is MANCO40332.
I would appreciate if this mistake on DIRECTVâs part was handled fairly by waiving the $150 charge this one time because of your employeeâs miscommunication. By doing so, you will have a loyal customer. If this can not be resolved fairly, I am sorry to say that I will be counting down the months of my contract and you will not have a repeat customer in 24 months.
In March of 2012, I called AT&T to sign up for Uverse and internet. They informed me that Uverse was not available where I lived but they had a partnership with Direct TV. I called Direct TV and informed them that I had my house up for sale and would be moving and specifically asked if there would be a charge to move and was told "No". I even questioned them because it seemed odd to me.
I would have stayed with cable and waited until after I moved. I was then offered a position transfer by my company from IL to NV. I sold my house and was living in a hotel for a month before moving to NV. Direct TV told me that they would suspend my service for 6 months since I was living in an apartment and did not know how long it would be before I bought a house.
Once I was moved into a house, I received a notification from Direct TV that I needed to begin paying for my service again. I called to have the installation scheduled and was told that there would be a $235 fee. I asked how much it would be to get out of my contract and was told $295. I argued and they said they could escallate my complaint and a supervisor would pull the recording of my call from March and call me back within 72 hours.
They told me that in order to escallate the case, they had to charge my account for the $235 and schedule installation. I told them to schedule it out two weeks to allow time for me to hear from the supervisor and resolve this issue. I waited 9 days and did not receive a call. I called again and was again told that I should hear from a supervisor any day. I told them to push out the installation another week. I waited 5 days and still did not hear from a supervisor.
I called AGAIN and this time I was told they could transfer me to a supervisor. They transfered me to a supervisor and she informed me that I was required to pay the installation fee and there was nothing she could do and that the supervisor is not the person to pull the recording from Mar and do the research but I would have to file a complaint on this website. In addition, I was informed that to get out of my contract would actually cost me $400! I asked why I had been told $295 a month ago and he said the other representative made an error. I am beyond angry with Direct TV.
I am tight with money at this time and I told the supervisor that I would like to do another 3 month suspension to get caught up before doing this and she said that it was not possible to remove the $235 from the account now. I feel that none of these representatives were willing to stand behind what I had been told or to work with me and allow me a few more months to come up with the money for this installation fee that I did not anticipate due to the false statements made to me.
I have not yet said anything on facebook or twitter about this but will absolutely be slamming Direct TV and definitely will switch my service to Uverse (who charges NO fees!!!) as soon as my contract is up. I don't know why anyone in their right mind would use Direct TV with the horrible customer service you have. I would greatly appreciate some form of resolution in this matter.
On February 3rd, 2013 Direct TV took an unauthorized payment from my bank acct. This "payment" has cost me hundreds of dollars in bank fees and I am now facing eviction. This happened once before with your company. On that occasion the money was returned and I received an apology and an admission that the money was taken illegally. This time all I am getting is a run around from a lot of people that don't speak good english or don't understand what my problem is. Trying to speak with anyone with some kind of authority has left me on hold or disconnected. This needs to be resolved, now.
Please get back to me ASAP.
When I called direct tv about a billing question a very rude young man told me he could not help me unless i wanted to pay my balance of over two hundred dollars I asked how this was possible when I had called the first of April to change to the 24.95 package he very rudely told he had no record of this and was very rude then hung up I called back and asked to talk to a manager was told I would be put on hold then transfered to a manager I waited 35 minutes to be told he was transferring me now.
I waited another 20 minutes then was hung up on I called back went through the same process this all started at 9 am I finally got a manager at 12:53 who was so rude she would not even let me talk she said I hung up on her they would not adjust bill they would not give me the basic package I ordered in April because they could not find the order and unless I paid the 200 + balance they could not change my package an my service was going to be disconnected the next day.
My service was shut off the next day and I recorded 9 calls the next day for payment I will not pay a 200 dollar bill when I followed the rules to change my package I can't help it they can't find it.
My neighbor asked me to watch there dog for them because, they were going to Disneyland. now, how did they get invited to Disneyland for FREE? they said DIRECTV invited us for free. Me and my family would also like to go. we ARE DIRECTV users- and always will be. Unless we don't get the customer advantage they did. We also respect your service, we just think its unfair? thank you and hopefully we get a response before sat. 16
Just got TW cable with internet. Had DirecTV and dial-up prior. Since my DirecTV could not find the signal(again) I made the decision to go with cable and get the internet also. Dial-up was ok for me for a long time but in the last 3 months or so the speed was somewhere between 16 and 31 kbps. So I get all installed, minor problem with the internet modem which was replaced. My main issue is with the Favorite channels option.
It only scrolls thru channels one by one to see what is on and no way to see future programs of only favorites. To compare, with DirecTV I was able to create and use 2 favorites lists and select either one in a "guide" mode so I didn't have to page thru all the channels to look ahead. This is very annoying.
I have Direct TV in 2 states. I have been a Direct TV cutomer for a long time. The customer service has declined exponentially. I requested the NFL package in my South Carolina home. Customer servise said yes I have it and referred me to technical. Technical insisted that I never ordered it and was extremely rude about the entire conversation.
I now know why Diect TV makes you sign up for 2 years. It's because their employees are disrespectful and rude. Since you can't leave them for 2 years--they really don't care how you feel.
I couldn't believe what my babies were watching on "their" channel. I heard the foulist words and discussions about sex coming from my kids TV.. This show belongs on another channel. What in the world prompted Nick to put this kind of show on? If this continues I will cancel ALL of my Nick shows. There are plenty of other channels for this kind of discussions between women but it does NOT belong on my grandchildrens favorite channel. I don't even want to know what will come next. Every parent & grandparent in our area is disgusted. PLEASE MAKE A CHANGE OR WE WILL!!!!!!!
WTF is up with DirecTV not carrying the Lakers games? We have a 93-year-old in our house - this may be her last season - and she can't watch the Lakers because of stupid political disputes. Get your sh*t together and do it now. And no, it doesn't help that you "rewarded loyal customers" with free NFL Season passes, now that I know it was about bribing us to stay with you for a year before the Lakers season started. I have paid so much money for the nba leauge pass and I can't watch any of the lakers game what type of crap is that. I hope direct tv loses alot of customers for this
My Mother is elderly & she is on a fixed income and DirectTv took 225.55. out off her account without her knowing this. that was money for food and meds I think it's very sorry of them. Something has to be done. They said she signed a contract but could not give me the date & time. Regardless they still don't have the right to take money from peoples account without permission. It's time someone stopped them from doing this to the elderly and the government protected us from scam artists like DirecTV!
Our only NBC channel is 24 so we have been able to get sports games or programs we want to see. We should have another NBC option is 24 is not able to get their technical problems solved. Come on DirecTV help me out here what are your customers do if you can't keep our shows on TV?
I have ordered service with Direct TV/Smart Circle on March 23rd, to be installed on March 28. My problem begins here. The installer from Smart Circle never came, and never called to say he wasn’t coming. I called the next day, and they said they would come to install, but never showed up, again. It is now Wed, April 2nd and I still don’t have Service. I spent many hours on my cell phone trying to get answers, installation, but still unsuccessful.
I am going to tell everyone I know, to never get Direct TV service because of the way I was treated. I still need answers as to why this Independent Contractor never showed up, nor had the decency to let us know he wasn’t coming. I am currently on the phone with Direct TV and will be speaking with a Supervisor, for the 2nd time, along with several other representatives from your company.
I am unhappy with the choice of weather reporting done by Direct TV. The current channel does not cover the NY Metropolitan area enough. I’ve sat and waited over an hour to see my weather report. I know more about California weather than I do my own. If you are going to save money on weather reporting, at least get more localized reporting.
service installer came out to install cable satellite dish from direct tv and ran the wire on the outside of the vinyl siding and drill holes threw the siding and hit a wire in the wall causing power to be out in two rooms, horrible job looks so bad, This is crazy, I don't believe anyone would come out to anyone home and damage it like this. He needs to be fired because he don't no what he is doing and his supervisor needs to be written up and demoded. Is this the professionalism that we are require to pay for. I do know this you mf will not place any other dishes at any of my property's I will gladly go back to antennas and cable before dealing with this bullshit. I am very upset and unpleased
After cancelling service with Direct TV I was sent a box to return the receivers and remotes. I sent the requested items back the next day. I have been billed for not returning them. One customer service representative spoke to her supervisor and said it would all be taken care of in the billing department. The billing department said there was no reference to the previously mentioned conversation and she could not find where the items had been returned. She would not cancel the bill for unreturned items. But said to just wait. I am very disappointed in Direct TV and their customer service. I will recommend to everyone I know to switch from Direct TV to any other service.
There is no way to discribe the situation in 100 words or less. Canceled twice on installation of our tvs system. After three weeks (atleast) or waiting.
About one year ago I got your TV service. The saless woman I spoke to told me I was to receive specific channels that I did not receive. When I spoke to you folks about this, I was told there would be no charge, including the 5 minutes that watched my TV with your service.
Now, 1 yea,r later I still receive the bill for $41.and some odd cents. The bill has been placed in collections. Honestly, I don't care about $41 and some odd cents, it's there mear prinicple of it.
I've call 3 times in the past 3 days, and every time I speak to someone they transfer me to some one else, the procees takes at lease 45 minutes, then I get cut off.
PLEASE, PLEASE PLEASE contact me @ 717-278-1328 so we can get this squared away for good. We all have better and more important things to dev il with than a bill that should've went away 12 months ago!~
- Dave Dreer
8 Willis Lane
Lancaster Pa 17602
I believe that since AT&T took over Direct TV, I have never seen such terrible service from customer service. It took me
two tries and several hours to find out why the techs schedule for our installation did not arrive. First, I get a boiler room.
The first person spoke very poor English and when she realized that I couldn't understand her she said she would transfer me to a tech. She transferred the call, which rang for more than 40 times, (I counted), so I gave up and hung up.
So I called customer service again. This time I got another person whose English was even worse. Not only that his ability to understand anything I said was extremely limited. He also transferred the call to a tech line. Again, it rang for over 40 times, so I hung up, again. By now I was really hot under the collar. So, I called new service and told them my problem. This lady asked for my account number and work order number. At first she said there was no account number or work order. I explained that I had set this appoint up 3 weeks earlier and had received on the information about the appointment on line and had the printo out that backed me. She explored some more, and then said, "Oh yes there 'is' an account and order#, but dispatch had not received it. I was angry, but she explained that she would personally see that it got to the techs and that they would be here on Monday, july 20 between 12 and 4pm. Great, problem solved. Nope. At 4:30 pm no one arrived. So I called, again. And, again the people I spoke with didnt seem to know what they were doing and finally they just disconnected me. Now, I was really pissed and just as I was about to call and cancel the service, at 6:30pm, the techs arrived. I expalined my issue with their not showing up in the window and learned they were never given a window of time. The also expalined that this was their last call of the day and they had already worked more than 10 hours. These were very pleasant gentleman. What a refreshing change. The got the work done promptly and got everything up and running with no problems. Were it not for the service these two great guys had provided I would haved canceled the service. As it turns out, the Direct Tv programming is wonderful, really wonderful, and I'm glad we finally have it. Their names were Ryan and Yeltsin. These two saved our business for you and deserve huge points for doing such a good job, being nice and able to understand and explain things in good English. Direct TV programming is great, and I will recommend Direct TV because it really is great. However, I will tell others that the current customer service is badly in need of well trained people who can speak and understand english. Thank you for letting me vent
I need service transferred to a home with existing dishes. I have been told I cannot get a tech to come to my home unless I schedule from 8-12pm or 12pm to 4pm. The scheduler put a note in the system--must be after 4pm. Tech called. He stated if it wasn't him, there would be another Tech. come yesterday. I rec'd an e-mail--work is on hold because I wasn't home. Tech came between 12:10 PM & 12:40 PM. I work! I cannot be home before 4pm. I have no one to be at my home. There has to be a solution.
To whom it may concern:
I have had Direct TV service for 20 years plus. Two outlets and two receivers.
Recently, both remote controls have intermittently stopped working. After replacing the batteries, I decided to call customer service.
This was one of the most frustrating attempts at customer service I've ever experienced.
Your representative would ask a question then put me on hold. after a few minutes she would return and have me perform another task/step, put me on hold again, and then return. This happened several times.
After several attempts one step at a time, she deducted that both remotes were not working properly ( which I had known before calling customer support ) and I could replace them for $15 apiece.
Again, I stated the length I have been a paying customer and the age of the remotes.
I also stated I would not pay for new remotes that were20 years old. After going to her supervisor for the umpteenth time. She came back with an offer for one free remote and $15 for the second. I said I would not pay for the second remote. She verified my address andsaid the single free remote would ship and should arrive in 3 days.
In summarizing, this entire process took over 40 minutes. I've never experienced such POOR customer service.. I've been a loyal Direct Tv customer for 20 years while paying between $100 and $200 per month.
I just thought you would like to know that a remote control has cost you a 20year plus loyal customer. I have started looking at an alternative to Direct Tv and will likely be making a change to my service.
VERY DISSATISFIED CUSTOMER
I called the Customer Service number 800.531.5000 and wasted an hour of my time speaking with several different people in the Philippine Islands that I did not want to speak with, that insisted on transferring my call to other people I didn't want to speak with, rather than transferring me to a Customer Service Agent Supervisor in the USA, as I requested. I received a SCAM text message claiming to be from "DIRECTV AT&T", offering me a savings up to 50% on my monthly DIRECTV bills by redeeming the promo code: MONEYPAC, and to call them at 855-811-2107. I called and they had my DIRECTV account number, name and home address. They stated if I called 855-683-5477 and paid four months in advance, $200.00, I would not receive another bill for four months and for the next two years my monthly bill would be $50.00, monthly. If I paid $300.00, six months I would also get a $150.00 gift card. Offer ends today.
I was told to contact direct t because of Missing Guide Info. quote "your receiver has not received Guide information from Satellite for 1 hour. Please contact direct tv customer service (920)"
On July 12th 2018 I called technical support about a problem with my directv. During our conversation I was told I was due for a equipment update since all my boxes were over 2 years old and they fell under my maintenance agreement.. I specifically asked the representative if I could replace all my boxes(6) without any added charges. She informed me that I could get 6 Genie's at no extra charge and it wouldn't increase my bill. The representative also explained about the new maintenance contract that would cover all my computer equipment in the house.
The technician is here to install the new equipment and has explained that I can't get but 4 new Genie's and the other 2 would be an extra charge. I am very upset that a company like this allows representatives to miss lead your customers. The representative didn't state I could get 6 updates on her on. The company has trained them to do this. It is very poor business to treat your customers this way. I have been a customer for 6 years. Since AT & T has taken over the lies and trickery has followed them.
A successful company like AT & T doesn't have to mislead their customers to make money. Give your customers good service and the money roll in.
I am complaining about the service I am getting from AT&T because the customer isn't their prime objective. Making money is the prime objective at the customers expense.
was scheduled for a tech to come out and fix what was going on with my direct tv. only to find out the technician cancelled to appointment. I confirmed through txt the day before as I still have the txt. but when I spoke to customer service they could not tell me the reason as to why he cancelled the appointment. very upsetting because they can do this without customers request or do as they please.
I have no signal called 7/23 can not send anyone until 8/2 no one in my area? Area,what?Then they need to come from another area.This is absurd.What kind of service is this?This is not to be believed.What is happening I have never in my life heard of such madness.Something has to be done.This is not acceptable.You have to do better.
My Direct TV went out at 10:00a.m. on 7/16/2018. I called for repairs and wasn't able to get repairs until 7/21/2018 from 9:00a.m. to noon. Technician calls me at 12:05p.m. that he is running late and can't arrive until 2or3 p.m. I can't be there at that time, so I had to reschedule. After talking with 4 reps, I was finally able to get rescheduled for 7/23/2018 from noon to 4p.m. Contacted a rep at 5:00 p.m. and was told he would still arrive and would call 30 minutes prior. Called again at 7:30 p.m. still no show or a courtesy call as to when he would arrive. Talked with a rep, who spoke with dispatch, saying he was finishing up a work order and would arrive within 30 minutes. No call and still a NO SHOW. I then called again at 10:30pm. A REP listened to my story and said she was filing a report and sending it up to higher authorities, and I would get a call back within 30 minutes. It is 12:30p.m. here in Michigan and NO Call, NO TECHNICIAN absolutely no support or just plain common courtesy to text me, call me too give me some idea. Now for the 3rd time I have to make arrangements for another repair appointment. I have talked with no less than a dozen REPS, who have not helped me at all, except for the two REPS that scheduled my appointments in the first place. So what do I have to do, to get some cooperation here, for a technician to come here and fix my problem with satellite signal. Its been over a week. I have been patient, but this whole situation is out of control. And every time I talk to a new REP, I have to constantly repeat myself over and over. This issue requires a supervisors inquiry to the matter. I have had to contact Direct TV everytime, No calls, emails, or texts from anyone as to rersolving this matter. I have been a longtime AT@T customer, but the support I am not getting is ridiculous. And I am a customer who always pays on time.
I've been with DirecTv going on 10 years and customer support and pricing are both getting out of hand. Every time I call DirecTv about a problem they caused with either billing,equipment, or programming I get told different by each representative and I end up paying for all their mistakes and lies.
Tonight I called the Retention team and spoke to a manager Brian BS053B and he persisted to speak over me and sounded very animated. It took my wife and I a couple minutes just to stop him from explaining they don't have the number to the Office of the President for Directv right after I told him I had it.
We only had two options out where I live, Directv and dish but now there's so many internet choices I'm about to tell DirecTv just were to stick that dish.
I'm going to be filing a complaint with them and request all calls be listened to or they can talk to my lawyer. I'm tired being the nice guy with no issues on my account since I opened it and getting ripped off and then lied to by customer support. This is what it comes down to so it is what it is and I bet I win!
I HAVE BEEN WITH DIRECT TV FOR YEARS AND WE ARE GETTING TIRED OF LOOSING OUR PICTURE EVERY TIME IT RAINS. COMPLAINED ABOUT IT SEVERAL TIMES AND STILL THE SAME. WE SHOULD GET SOME CREDIT OR WE WILL CHANGE TO ANOTHER NETWORK.. TIRED OF IT. ED VETRE
it's your game to put a non-english-speaking person on the phone when you are trying to cancel the subscription, they all have the same f****** names nobody can understand me not their fault not my fault but you're f****** TV going to charge me to 18 to watch your repeats every day f*** you
I called into Direct TV to have NFL package removed from my bill(which I cancelled last December 29 2017) and have not been billed since. I was transferred nine times and was on the phone for over 55 minutes. My final transfer was to finally billing after I begged the prior "sales" person to not transfer me and she said she would stay on the line till I got through.. When I did get in touch with the billing person, I could not hear her there was poor phone connection I had to ask her several times to repeat what she was saying. at the end of all this I still couldn't hear her. I assume she was able to fix my bill and I hung up. What should have been a 10 to 15 minute call took me almost an hour and I was at work.... which had I know it was going to take me that long, I would never had called but was into it at that point. I feel that is extremely poor customer service and to be honest makes me wonder why I came back. I had direct TV before and never had to endure this kind of service. Since you went AT &T your customer service has been poor. From the time of install till now I have endured a painful experience and this makes me think about going back to Comcast....
I SIGNED UP FOR DIRECT TV ON MAY 18, 2018... I WAS PROMISED CERTAIN GIFTS FOR TAKING YOUR SERVICE INSTEAD OF YOUR COMPETION OVER THE PHONE... AND NOW TRIED SEVERAL TIMES TO TALK TO A SUPERVISIOR ABOUT MY GIFTS....I NEVER RECIEVED...ONLY TO BE TOLD THAT SOMEONE WOULD CALL ME BACK.. WHICH FOR THE 4TH TIME ONE HAS.
MY HUSBAND AND I HAVE HAD A BUSINESS FOR MANY YEARS AND IF WE SERVICED CUSTOMERS AS POORLY AS THIS...WE WOULD OF BEEN OUT OF BUSINESS...
Based on a myriad of issues with your Company over the past week in trying to simply transfer service from one home to another, we must cancel our service. I have spent countless hours on the phone and chat, been transferred a number of times, had techs come and not finish jobs, had techs not show and appointments unilaterally cancelled.
In addition, any cancellation fees should be removed/waived based on the issues AT&T has caused that have led us to this decision, after years of service with you. Customer Service informed me that AT&T plans to charge a cancellation fee for the internet that you installed but still does not work. This fee must be waived.
Therefore, I respectfully request that you cancel all services as of July 15, 2018. In addition, I request that you refund the payment you debited on 7/2 for $109 and place said amount back on my Discover card.
Please acknowledge that someone is taking care of the above.
My husband and I visited one of the AT&T stores regarding his cell phone. The associate who was assisting us told us of a promotion for Direct TV. Both my husband and I were hesitant because we had used Direct TV before and was not pleased with the service. The sales associate told us of some new measures Direct TV had taken to upgrade the service they provide. After receiving that information, we decided to change our cable service to DirectTV. Shortly after we received the service, we experienced some problems – picture freezing, picture looking like a puzzle, losing the picture when it rained, etc. We called Direct TV several times. We were told to reboot the box and were walked through a couple of steps. On one occasion, a technician was sent out. To no avail, we continued to have the same problems with the service. The technician also mentioned duplicate channels that would remain on even if the service went out. They didn’t work either during bad weather. On July 5, 2018, there was a special news bulletin on Channel 9 (CBS) regarding bad weather and a tornado warning/watch for the area. Before we could hear the statement in its entirety, the cable service went out! At that time, there was only a little wind, no rain. We realized we were paying for a service that we were not receiving. I called to cancel the service and was told that there would be a $400.00 plus early cancellation fee. My husband and I both feel that we should not be held to an early cancellation fee when we were not being provided with what we were promised. Agreements are two-sided. We didn’t mind paying for the service if we received it properly. We are writing this letter seeking assistance in having the early cancellation fee removed.
Thank you in advance
Theodore and Shire' Major, 5703 Valley Forge Ave., Baton Rouge, LA 70808
Being charged for Breaking commitment early . When I called because I had defective equipment I told the person I did not want any new commitment that I was planning on canceling soon. They said there would be no commitment then when I went to cancel they told me there was a commitment I have been trying hard to resolve this problem. But only to be transferred from department to department to department . So I guess They will send me to collections and I won't pay it .because I'm not happy I will be canceling my AT&T wireless cell phone service with them also. So they lose and they lose and they lose and they don't seem to care. Some companies just get two big man they lose touch with customer service I was with them for 18 years and this is how they treat me it's very sad
Ok. I will tell you It takes a lot to get me to complain.
I am probably the most Patient Veteran you will ever hear from. That being said:
I was Sent a Letter saying that My Bill was not going to be paid because they " Returned it to the Bank ".
They said to call the Bank to confim this. I thought; No Problem. I will call the Bank.
The Bank said that the Bill was Paid. It NOT Only was Paid, it DID NOT GO BACK INTO THE ACCOUNT!
So I contacted My Bill Company again, telling them that the Bill was Paid, & had NOT WENT BACK INTO THE ACCOUNT!
The Person on the Phone saw it HAD infact was PAID, & She stated that She would place a NOTATION on My ACCOUNT! OK. No Problem! ( Keep in mind during all this going on, my TV'S were working. )
Next thing I know, My Service is disconnected. I contact them to find out why, & they say it was: BECAUSE OF NON PAYMENT! What?! It Shows in My Bank ACCOUNT that it was Paid!
My Bank Account DOES NOT show a Return into My ACCOUNT!
( If it wasn't returned to My ACCOUNT, then where did it go?! )
I have been almost three days without TV Service! Someone has glitched something somewhere!!!
I know it wasn't me because of three things.
1. I did NOT have to Pay My Bill Again until later in June of this Year!
2. I Pay My Bills on time, or Early!
3. My Bank said it went through! ( Again I ask: If it WAS NOT Returned to My ACCOUNT, Where did it go?! )
I have just started with AT&T, & Direct TV!
I had heard so many great things about it, & did reasearch Before Selecting them for Service!
Please email me so we can resolve this Issue as soon as possible.
Ret. Specialist Michael R. Jones Jr.
Attached below is my Bank Statement that it WAS taken OUT of My Bank Account!
Terrible service, Based in a third world country you have to wait on hold for a half hour to speak to an American
I have been a customer for years I have At&T services and was supposed to have a promo for 12 months for the Choice package at $51 I received it for 3 month and not I am pay $94 no one can tell me why and I was kicked off this when I was guaranteed for 12 months and as well as the $8 price guarantee until 6/2018 and that stopped as well. I have called several times and chat ted with reps and no is willing to help me and hang up on me and are very rude. I will not be renewing my contract after it expires next month. You expect me to honor my contract but do not honor your prices guarantee.
As of $/18/2018 the program guide has been reduced to what I refer to as microprint.
I often use their closed caption feature on Directv, but the size of the print on the guide is 1/3 of the size of the closed caption! And the microprint is on a black ribbon-so you cannot see what you wish to watch until it disappears. I have "chatted" 3 times and been directed to reset my receiver. I was assured the horrible new guide would be gone. IT IS NOT!! Why on earth would Directv reduce the guide to such tiny print??? And NO alternative for the visually impaired!
I was told my issue was escalated. (???) But still this blurred guide-unless I come 2 feet from my TV overtime I wish to change the channel or search for a program.
Watching the Voice i was very disgusted with your company advertising provoking domestic violence as a way to sell your service. Watching a young woman throw her boyfriends personal effects out a window is in very poor taste. I will be sure never to spend a dime in your company and I am liquidating my stock as well. Really poor, really bad form.
I was promised the 3 exclusive channels hbo,stars, and cinemax, for free for one year by the sales rep and promised i would pay 84.00 per month for a year but after 3 months they are not honoring there promise.I spoke to the store manager and he refuse to honor the promise his sale rep made which i have in writing.
We have had so much trouble with direc tv and AT&T over the last five months that as soon as we can we are going to get rid of both services!!!! I have had to have them come to my home for the loss of my internet connection 5 or 6 times and now our satellite dish is out!! We called and they said that they couldn't fix it until Thursday!!! We have been direc tv customers for going on ELeven years and I think we should get better service than this!! I have also been a AT&T customer for more than twenty years and think we deserve better service than this. !! We're getting rid of it as soon as we can!!!
ABSOLUTELY HATE YOUR NEW FORMAT! IT'S HORRIBLE!!!
I really have no complaint regarding the service, just the company - AT&T actually.
I have been a customer for over 4 years and recently moved to a new residence. I have to pay $199 to have my service set up in my new location. Since I was given credits over the last 4 years, I was told I'm not eligible to have the $199 waived. What the heck, so basically I am required to pay back the credits I have been given as a long time customer.
Customer service has a lot to be desired also. I have been dealing with this company since Jan 2018 when I first requested my service be moved. Each person I spoke with told me something different. Last week I was on hold for over 2 hours - 1 time I was disconnected before I even was able to speak to anyone.
AT&T - you sucked at your long distance and you now suck at TV. Direct TV was a much better company before you bought it.
ON March 05, 2018, I scheduled to have my Direct TV service moved to our new home. The appointment was made for March 10, 2018, 12pm -4pm. On March 09, 2018, I transferred all of our TVs and receives to our new house and made sure everything was set up, ready for installation . On March 10, 2018, I arrived at the new house around 11am, to make sure I was ready for the installer. I sat there until 3pm, at which time I called Direct TV customer service to make sure everything was okay. I am informed everything was fine and I was still within my appointment time. I sat and waited some more. At 4:30pm, still with no installer, I called Direct TV customer service again. I was then informed the installer was running late and was put on hold. When the man came back on the line, he informed me that the installer was in route now. I sat and waited. At 6:30pm, I called Direct TV customer service again, for the 3rd time, and this time I was informed that the installer was not coming and I had been rescheduled for Thursday. I was furious!!! After being passed to several supervisors, I then spoke with a supervisor named Ima ( something like that). She informed me that she was on duty until 3am and that she was going to try to get me scheduled for the next day Sunday, if possible. She promised to call me back and leave a message before she was off duty at 3am. Sunday morning I woke up expecting that message. It was not there. I have called and called and called and each and every time I speak with a so-called customer service rep from Direct TV, it ruins my day and makes me extremely anger. NOt only did the installer not show up on March 10, as promised, no one even bothered to call me to inform me. I had to keep calling. Long story short, due to my work schedule and the installer NOT KEEPING THE PROMISED APPOINTMENT, I am now scheduled for March 31, 2018. That is UNHEARD OF!!!! I have to wait 21 DAYS to have my service connected BECAUSE DIRECT TV DID NOT SHOW UP FOR ORIGINAL APPOINTMENT!!!!!!!!!!!!!!!!!!!!!!! I should have been automatically booked for the 1st available appointment on the net Sat, March 17, 2018. I cannot take off another day of work. In case I did not mention earlier, I TOOK OFF WORK ON SATURDAY MARCH 10 SO I COULD BE AT THE HOUSE - LOST 9 1/2 HOURS OF EARNED WAGES FOR A NO SHOW NO CALL!!!!!!!!!!!! I honestly do not think I have EVER been this unhappy with a company in my ENTIRE LIFE.
Direct tv/At&t are selling internet to 3 rd party,without customer 1st approving other company. Contract states Direct Tv/At&t no where does it state other provider if not available in area. Have suspended services that Direct tv/At&t provided, and been waiting on you to reply to a escalation letter since 1/31/17.. Never been so disappointed in a company in my life. This is fraud..
Account 45010149. Issue of retrieving a refund of $59.32 from your company. Suspended account back on Nov. 2017. Was told by your customer rep on 11/24/17 once they receive outstanding balance due, they would put my account on suspension. Your company received payment on 11/28/17, but never put account on suspension as we were told by your customer rep. Was billed for billing period 12/15 - 1/14. My wife paid by check which she should have not. Been trying to get your company to refund that amount back to us. Called customer support on 1/12/18, 1/21/18, 1/27/18, 1/30/18 & 2/9/18. Given different excuses / stories each time. Your company has records of these calls. On the 1/12/18 call --- your customer rep told me the refund check was in the mail. Well to find out that was just a complete lie. On the 1/27/18 call --- your customer rep told me that she would forward complain to be reviewed and in 7- 10 business days someone from your company would call me to discuss. Well that never happen either -- no calls from anyone at Direct TV. How can anyone run a honest business when they have employees that will miss lead you or in a blunt word ( LIE ) to the customer that pays his or hers salary. Very poor procedures. I am going to take my complain also to Direct TV corporate office on Monday 2/12/18 as your customer service dept. is not trustworthy of handling much of anything.
Just a few I will be making contact with. Disappointed and very frustrated with Direct TV. Maybe contact the BBB also.
you cancel my tv sevreal months ago. I sent back all your equiptment in the boxes you sent to me. I payed The bill in full. even the over charge of the 2 year agreement Which I should not have been acWhen your employer told my wife it would cost extra money pluss the price of the movie, my wife told never mine cancel themovie.That day all our service was turned off by you.so I did not cancel service your stupid emplorer did. That is why I should not b e e held acountable f or a mistake by one of your emploriiies who cancelled my service when my wife was trying to buy a pay per view movie. NOW I AM RECIEVING HARASSING PHONE CALL FROM YOUR BILL COLLECTOR .I DO NOT OWE YOU ANYTHING. INFACT YOU OWE ME FOR AT LEAST 180 DAY OF NONE SERVICE FOR EVERY DAY IT RAINED AND YOUR SERVICE STOP PLEASW PAY ME MAKE THE CHECK OUT TO RUSSELL J. WEBRE. TELL YOUR MANAGER THIS.
I had a box taken out of my home because we had 3 boxes and 2 TV's.
It was taken out and we were told DTV would send us new boxes.
They were never sent and we requested 3X to be sent.
No one understands because they are in Jamaica , India and Manila.
Please help me.
My phone # is 714-840-0047
Service was cut off on January 2 when I got home, had to talk to 4 different people and none could get service restored or tell me why it was shut off, finally they said they sent me to supervisor Bruce E and he finally got service restored and told me I would get 3 free months of service and 100 dollar gift card. Just got call the other day said I owed 290 dollars, told them about the 3 months free they said they did not do that. I don't like being lied to and if you record your calls you can check this. I had my Phone, internet and direct tv bundled but now it is split back up and I talked to representative and they said they don't offer bundles anymore. You just change my service whenever you feel like it without talking to me. I'm fed up and will be going to dish if I don't get a good answer on why I keep having problems with this company.
Can someone please urgently contact me at (540) 521-9224, in regards to my negative experiences with about 30 different representatives including Supervisors in the last 60 days. None of the Reps are even willing to assist me in this matter.
I have been promised call backs and have yet to receive any calls. I would like to get this matter taken care of so I can part ways with AT&T and Direct TV due to all the bad experiences I have had in the last 3 months.
I don't expect to hear from anyone but, I would appreciate someone reaching out regarding this issue.
Gary and LaTara Johnson
Your company really should reconsider billing me this ridiculous cancellation fee, I had your service for about 10 days, hated the service, so cancelled and your billing me $400 something dollars, not a chance!
Since a judge recently made sprint pay a sizeable amount of money saying that early termination fees were UNCONSITUTIONAL!.
I expect you to cancel this bill and send me a confirmation of it
On Jan 20, 2018 at 9 am I reached out to the customer service department to inquire about the $200 visa card we were told we would receive when we reconnected services in Dec 2017. Upon speaking to the first customer service rep, I was told he was not able to see any of the notes from the reconnection conversation in Dec 2017. I was able to provide the rep with the name of the rep I spoke to when we reinstated services, the details of that call, etc. This rep stated he was not able to assist me with this as this was done in a different department and he would need to connect me to that department. I was transferred to "Precious" whom was extremely rude the entire conversation and actually transferred me back to customer service mid stream through my conversation. She at one point made me stop speaking because there was so much noise in the background where she was, so we sat in awkward silence for several minutes. I had asked her to review the notes from the initial reconnection in December and she stated she could see them, but she was not able to do anything for me so would not provide me the notes. Multiple times I asked for just verification of what the notes stated and reiterated that I had already spoken with customer service and was told they could not help me. At which time she just transferred me, no further statements, no thank you, not one word. This was thee most rude conversation I have had in my entire life with a customer service person. I then got connected with another customer service person who again kept stating it was the wrong department and he could not help me and that I would need to call yet another number (which later on I find out that department is not even open on Saturday's). I asked that he transfer me to a manager so that I can discuss my poor customer service situation. I asked if he documented in the notes my dissatisfaction, to which he had not. I was then connected via poor connection to someone claiming to be a direct tv manager. When I asked for this person's name, I was disconnected. This was after 48 minutes of back and forth. I had to then again call again; this time to be on the phone for more than 20 minutes. I spoke with Oscar, Supervisor of billing department with DirecTV. He did tell me he was going to request a review of the phone conversation and speak/educate the employee. However, I again would not be able to be assisted by them as they do not see any information in the notes about the Visa Reward Card. And I would need to contact the visa reward department. During my conversation with Enmanuel in December 2017, I reviewed the agreement made in regards to the reconnection multiple times. I was also told all calls were recorded and they could go back and review the conversation and verify what I was told. At this time, it appears no one is willing to do this or offer this. We have been customers of DirecTV for more than 15 years and this is one of the biggest reasons we left for a short span originally is due to the issues we frequently have with customer service, billing, etc. It seems that there has never been a one time phone call to correct things; it's always a long drawn out process, multiple transfers and no one willing to step up to the plate and assist. In all honesty, Enmanuel was the most helpful, however, now seeing that he did not document the $200 Visa Gift Card. I would like to see that someone from this department call us back and rectify the situation somehow. It is very frustrating that you are a loyal customer, but don't get that same loyalty back. Our account number is 3113819. A good contact number is 402-649-6925. Should we not receive any correspondence from you, I will file a report with the better business bureau.
I have almost $100.00 worth of PPV on my account that all they can tell me is that it was ordered from my remote. I’m the only one with the code and I know I didn’t order them. I’ve never ordered PPV and all of a sudden, I’m gonna order $100.00 worth? My next step is direct tv out of my house and I don’t care what the cancellation fee is. Never underestimate your customer and being that I worked for the cable company, I know mistakes can happen so don’t think I don’t know a scam when I see one. I e never ordered PPV and I’m not gonna start all of a sudden. This is not my first bad experience with direct tv but it will be my last.
I have a 2 year service contract that you are failing to honor. When I called and asked about it I was told that I do not have another At&T service such as cellphone etc... I do not have this in my contract that I can find. I spoke with Eli # AQ2977. I believe he was less than accommodating but I am sure he has a right to be since he has to deal with this type of this thing daily. When a web search to this very incident it appears to be a very common problem. I would appreciate it if you could make this right and if not we can part ways. I believe this to be consumer fraud. After reading the complaints on line I would definitely make this clear with any other customers which you intend to sign up for your services.
Thanks for your attention in this matter.
Nathan Stevens account number 32060375
I have almost $100.00 worth of PPV on my account that all they can tell me is that it was ordered from my remote. I’m the only one with the code and I know I didn’t order them. I’ve never ordered PPV and all of a sudden, I’m gonna order $100.00 worth? My next step is direct tv out of my house and I don’t care what the cancellation fee is. Never underestimate your customer and being that I worked for the cable company, I know mistakes can happen so don’t think I don’t know a scam when I see one. I e never ordered PPV and I’m not gonna start all of a sudden. This is not my first bad experience with direct tv but it will be my last.
I have been receiving call s from someone from DIRECT TV , here are the numbers used (jani jani) 323-538 4041, 800- 787=2190, 800-748-3243, 800531-5000 the man said that his name is Steven, he is trying to get me sign up for more services and each one of those are $ 99.99 so by the time he was done talking my bill would be about $600 a month. this happened last year and this person got in my bank account so. please take of this problem. the Sheriff told to contact the FBI. I am not ready to do that.
During the day the picture and guide are straight as can be. When second shift comes on and all night, the picture is crooked as hell. Guide is and picture is tilled down from left to right on the screen. This is the second time I'm filling this complaint. I'M not paying to see a crooked picture. Are you going to address this problem ? Hope to see a straight picture and lettering at night. Sick and tried of seeing people walking crooked. If you fix this problem I'LL give you a higher rating. Gary
I had been a customer of Direct TV for about a decade. Last time I had spoke with them was in March 2015. I was to have had some premium movie channels removed. Never happened.
I looked at my bill this last month and found that it was 280$. Apparently, there was some kind of early NFL ticket pay. I had not approved this and figured it would be easy enough to have this removed from my bill. Nope, I was told that this 46.99 charge was an automatic renewal? I was never informed of this. Direct TV didn't care. Said I still owed it. I'll pay it as I have no choice. I just will never use Direct TV again.
I have been a customer for 12 years and my rates keep going up and I was informed that there is nothing else y'all can do. I feel as a loyal customer that something should be done. If I was a new customer I could get a lot better rates. I would like to be contacted by email or phone. Thank you Lisa McMakin 281-427-2896. I have been trying to get my billed lowed for a year now and I am now ready to change companies if you can't help me.
I had my service moved on Aug 1st 2017 from my old home to my new one and i was told to take my equipment with me so i did. The tech never showed up on the 1st he was a day late and installed equipment that i didnt know was new and left. I found out a week later that is wasn't set up right and the dish was placed in the wrong place after he said the apartment approved it so yall sent another guy out to fix it. Then i got a 425.01 charge to my account and was told that i would be credited many of time i spoke to a person in the back office and was told that i would be credited and 3 months later no credit. Now i am being told that i have to pay the 425.01 cause the equipment that i didnt want was activated. I am o good customer and have been for some time and now this issues that isnt my fault but i have to pay for your companies mistake. I want it taken care of.
I am a senior citizen living on a fix income, I was renting a home and connected to Direct tv service , the people I was renting from told me they were selling the home and I would need to move, I contacted the low income senior housing in that area and was told there were no apartments to rent at that time, so I put my things in storage and have moved in with my children,,,, I turn in a disconnected service order to stop my service with your company,,,,, I was told that I would have to pay for the contract and I did send the equipment back to your company,,,, I received a statement in the mail stating I owe a balance of $408.00 . So I called this morning to set up a payment plan with your company,,,, after I was transferred (6) six times to different customer service people I was told that your company would not help me set up a payment plan, that your policy was to wait 45 days and turn the account over to collections and if they wanted to set up a payment plan with me at that time , then I would be able to do that, but not until account was disconnected 45 days and at that time we all know that does and will affect your credit, I am an older person and my credit is important to me ,,, I was very very upset with this information today and I would not rate your company with even (1) one star,,, Why would you not work with customers when thier disconnect was something they could not control,,,, I don't understand your customer service , It's sure not to be of help to the customer, why would you want to hurt your repuation with the public, Do you not care, are you that big of a company that you just don't care what your customers think ,??? I just don't know what to do about thus problem,,,,
I am extremely disappointed in the way my initial Bundle was handled. Let me start by stating that the representative I spoke to through clear link Technologies lied and input information in the system incorrectly.
I was supposed to have gotten a bundle package which included Direct TV and AT&T Internet services for$80.00 on one Bill. I recently had my INTERNET services discontinued because supposedly i owed &80.00 in charges to AT&T due to the fact that my Services were not combined. I was literally on the phone from 9 am est to 5:00 pm est trying to resolve the matter between At&t-Direct TV and Clear Link.
Lets start with Direct TV- I spoke to numerous Supervisors and Customer Service Reps regarding my Issue and the Only Answer I received was that it was AT&T’s Issue and not theirs passing the Buck to AT&T. Customer Service could not even tell me or wouldn’t tell me how my order originated in the system, but they could only tell me that they were receiving there Part of the Money and transfered me to AT&T since they control the Bundle Packages.
AT&T- I again spoke to numerous Customer service Reps and Supervisors , getting irritated more and more as my questions were not being answered or validated. (1) Wanted to know why was my account not combined with my Direct TV as I was promised from the the Representative of Clear Link or should I say Frontier or what ever shell company they call themselves. (2) I was being over charged for my Internet Services and had to be credited $20.00 to my account (3) While speaking with a Customer Service Rep We were told that Direct TV does not have the Authority to make Bundle package offers, which i conveniently directed them to the Ad on line (4 )After repeatedly requesting to know how my account was created The Representative from At&t stated that the order was placed not as a bundle package and that the order in there system showed it was created on line- at that point I stated that we spoke to the sales Rep over the Phone so how could it be an on-line sale- not to mention from speaking to so many people my Direct TV Account Confirmation was was on Aug 12th and the AT&T account Confirmation was created on the 13th- After Heated Conversations one Supervisor was trying to get Billing to help while other were hard line about the $60.00 dollars that was owed and would not budge-I stated that it was not my fault as the customer that the information was input incorrectly-
Clear Link Technologies ( Utah) -After Speaking with Supervisor Roy from AT&T I was able to get the On line Marketing Companies name not the Phone Number which I had to get as a Direct TV Customer. This Experience was worse than AT&T and Direct TV combined-I spoke with not One but Two Representatives that swore up and down that the order was written as a bundle and not separately- I kept telling them t why am I calling you then and telling you AT&T and Direct TV are telling me that the order was given to them separately…..!!!!! Christina which was one of the Reps transfered me back to AT&T after I told her I already had Spoken to them I didn't need to Speak to them but Clear Link need to speak to them to clarify the Issue, So i was transfered any way into the Automated system- I hung Up and Called Clear link again Christina stated she was on the line- but I didn't hear her pressing any buttons to get to anyone- So she supposedly put Supervisor Alfonso on the Phone-I explained that the only thing I want was for him and I call At &t so that they can tell him that they order was not written up as a bundle package-His First response was that they cant or don’t have the capability to call AT&T-but i said you have the capability to transfer me to them but you cant stay on the line so we can clear this issue up he stated No- and that Christina is now in the process of listening to the tape of my initial order. At that point I asked what would that prove it didn't matter because At&T still have it in there system as not being a Bundle Package and that I had to pay 60.00 dollars out of pocket and have the accounts combined on my own-The ONLY THING ALFONSO SAID OVER AND OVER AGAIN IS THAT THEIR WAS NOTHING THEY COULD DO- JUST LIKE DIRECT TV SAID-AT&T AND KNOW THIS COMPANY… I’m so irritated and ANGRY because I’M in the MIDDLE of (3) Companies and each one is pointing the FINGER AT EACH OTHER instead of Validating the ISSUE and Handling it APPROPRIATELY-Know I’m locked in a contract that i have to pay out $20.00 a month for the remaining months left on the contract- I will not be recommending Direct TV or AT&T to anyone because your Problem is just that YOUR PROBLEM…..
I lost my day of work waiting for the technician in installation with appointment and time already scheduled. Never arrived, I was calling all day to "customer service" and no one could solve me, at 6 pm I received a call from a supposed supervisor of the area of facilities and without wanting to help me said that the only date I could get me is for the next day Tuesday. (10 days since the hiring of the service) believe that this is customer service?? I attached the ID of that supervisor with name ROSA
Direct TV employee ID: RA041K
I cancelled the service in this moment.
I never gonna recommend Direct TV
Have feedback for DirecTV?
Thanks for your feedback!
Sorry. Please try again later!