DirecTV Complaints Continued... (Page 3)

I SIGNED UP FOR DIRECT TV ON MAY 18, 2018... I WAS PROMISED CERTAIN GIFTS FOR TAKING YOUR SERVICE INSTEAD OF YOUR COMPETION OVER THE PHONE... AND NOW TRIED SEVERAL TIMES TO TALK TO A SUPERVISIOR ABOUT MY GIFTS....I NEVER RECIEVED...ONLY TO BE TOLD THAT SOMEONE WOULD CALL ME BACK.. WHICH FOR THE 4TH TIME ONE HAS.

MY HUSBAND AND I HAVE HAD A BUSINESS FOR MANY YEARS AND IF WE SERVICED CUSTOMERS AS POORLY AS THIS...WE WOULD OF BEEN OUT OF BUSINESS...

My husband and I visited one of the AT&T stores regarding his cell phone. The associate who was assisting us told us of a promotion for Direct TV. Both my husband and I were hesitant because we had used Direct TV before and was not pleased with the service. The sales associate told us of some new measures Direct TV had taken to upgrade the service they provide. After receiving that information, we decided to change our cable service to DirectTV. Shortly after we received the service, we experienced some problems – picture freezing, picture looking like a puzzle, losing the picture when it rained, etc. We called Direct TV several times. We were told to reboot the box and were walked through a couple of steps. On one occasion, a technician was sent out. To no avail, we continued to have the same problems with the service. The technician also mentioned duplicate channels that would remain on even if the service went out. They didn’t work either during bad weather. On July 5, 2018, there was a special news bulletin on Channel 9 (CBS) regarding bad weather and a tornado warning/watch for the area. Before we could hear the statement in its entirety, the cable service went out! At that time, there was only a little wind, no rain. We realized we were paying for a service that we were not receiving. I called to cancel the service and was told that there would be a $400.00 plus early cancellation fee. My husband and I both feel that we should not be held to an early cancellation fee when we were not being provided with what we were promised. Agreements are two-sided. We didn’t mind paying for the service if we received it properly. We are writing this letter seeking assistance in having the early cancellation fee removed.

Thank you in advance
Theodore and Shire' Major, 5703 Valley Forge Ave., Baton Rouge, LA 70808
225.610.7469, shire_major@subr.edu.

Ok. I will tell you It takes a lot to get me to complain.

I am probably the most Patient Veteran you will ever hear from. That being said:

I was Sent a Letter saying that My Bill was not going to be paid because they " Returned it to the Bank ".
They said to call the Bank to confim this. I thought; No Problem. I will call the Bank.

The Bank said that the Bill was Paid. It NOT Only was Paid, it DID NOT GO BACK INTO THE ACCOUNT!

So I contacted My Bill Company again, telling them that the Bill was Paid, & had NOT WENT BACK INTO THE ACCOUNT!

The Person on the Phone saw it HAD infact was PAID, & She stated that She would place a NOTATION on My ACCOUNT! OK. No Problem! ( Keep in mind during all this going on, my TV'S were working. )

Next thing I know, My Service is disconnected. I contact them to find out why, & they say it was: BECAUSE OF NON PAYMENT! What?! It Shows in My Bank ACCOUNT that it was Paid!

My Bank Account DOES NOT show a Return into My ACCOUNT!
( If it wasn't returned to My ACCOUNT, then where did it go?! )

I have been almost three days without TV Service! Someone has glitched something somewhere!!!

I know it wasn't me because of three things.

1. I did NOT have to Pay My Bill Again until later in June of this Year!

2. I Pay My Bills on time, or Early!

3. My Bank said it went through! ( Again I ask: If it WAS NOT Returned to My ACCOUNT, Where did it go?! )

I have just started with AT&T, & Direct TV!

I had heard so many great things about it, & did reasearch Before Selecting them for Service!

Please email me so we can resolve this Issue as soon as possible.

thank you.

Ret. Specialist Michael R. Jones Jr.

Attached below is my Bank Statement that it WAS taken OUT of My Bank Account!

I have been a customer for years I have At&T services and was supposed to have a promo for 12 months for the Choice package at $51 I received it for 3 month and not I am pay $94 no one can tell me why and I was kicked off this when I was guaranteed for 12 months and as well as the $8 price guarantee until 6/2018 and that stopped as well. I have called several times and chat ted with reps and no is willing to help me and hang up on me and are very rude. I will not be renewing my contract after it expires next month. You expect me to honor my contract but do not honor your prices guarantee.

Watching the Voice i was very disgusted with your company advertising provoking domestic violence as a way to sell your service. Watching a young woman throw her boyfriends personal effects out a window is in very poor taste. I will be sure never to spend a dime in your company and I am liquidating my stock as well. Really poor, really bad form.

We have had so much trouble with direc tv and AT&T over the last five months that as soon as we can we are going to get rid of both services!!!! I have had to have them come to my home for the loss of my internet connection 5 or 6 times and now our satellite dish is out!! We called and they said that they couldn't fix it until Thursday!!! We have been direc tv customers for going on ELeven years and I think we should get better service than this!! I have also been a AT&T customer for more than twenty years and think we deserve better service than this. !! We're getting rid of it as soon as we can!!!

I really have no complaint regarding the service, just the company - AT&T actually.

I have been a customer for over 4 years and recently moved to a new residence. I have to pay $199 to have my service set up in my new location. Since I was given credits over the last 4 years, I was told I'm not eligible to have the $199 waived. What the heck, so basically I am required to pay back the credits I have been given as a long time customer.

Customer service has a lot to be desired also. I have been dealing with this company since Jan 2018 when I first requested my service be moved. Each person I spoke with told me something different. Last week I was on hold for over 2 hours - 1 time I was disconnected before I even was able to speak to anyone.

AT&T - you sucked at your long distance and you now suck at TV. Direct TV was a much better company before you bought it.

Direct tv/At&t are selling internet to 3 rd party,without customer 1st approving other company. Contract states Direct Tv/At&t no where does it state other provider if not available in area. Have suspended services that Direct tv/At&t provided, and been waiting on you to reply to a escalation letter since 1/31/17.. Never been so disappointed in a company in my life. This is fraud..

Account 45010149. Issue of retrieving a refund of $59.32 from your company. Suspended account back on Nov. 2017. Was told by your customer rep on 11/24/17 once they receive outstanding balance due, they would put my account on suspension. Your company received payment on 11/28/17, but never put account on suspension as we were told by your customer rep. Was billed for billing period 12/15 - 1/14. My wife paid by check which she should have not. Been trying to get your company to refund that amount back to us. Called customer support on 1/12/18, 1/21/18, 1/27/18, 1/30/18 & 2/9/18. Given different excuses / stories each time. Your company has records of these calls. On the 1/12/18 call --- your customer rep told me the refund check was in the mail. Well to find out that was just a complete lie. On the 1/27/18 call --- your customer rep told me that she would forward complain to be reviewed and in 7- 10 business days someone from your company would call me to discuss. Well that never happen either -- no calls from anyone at Direct TV. How can anyone run a honest business when they have employees that will miss lead you or in a blunt word ( LIE ) to the customer that pays his or hers salary. Very poor procedures. I am going to take my complain also to Direct TV corporate office on Monday 2/12/18 as your customer service dept. is not trustworthy of handling much of anything.

Patrick.doyle@directv.com / eafillpiak@directv.com / chase.carey@directv.com hzbitew@directv.com / 310-964-6508 / 310-964-5000

Just a few I will be making contact with. Disappointed and very frustrated with Direct TV. Maybe contact the BBB also.

I had a box taken out of my home because we had 3 boxes and 2 TV's.
It was taken out and we were told DTV would send us new boxes.
They were never sent and we requested 3X to be sent.
No one understands because they are in Jamaica , India and Manila.
Please help me.
My phone # is 714-840-0047
Kathy Hope

Can someone please urgently contact me at (540) 521-9224, in regards to my negative experiences with about 30 different representatives including Supervisors in the last 60 days. None of the Reps are even willing to assist me in this matter.

I have been promised call backs and have yet to receive any calls. I would like to get this matter taken care of so I can part ways with AT&T and Direct TV due to all the bad experiences I have had in the last 3 months.

I don't expect to hear from anyone but, I would appreciate someone reaching out regarding this issue.

Thank You,

Gary and LaTara Johnson

On Jan 20, 2018 at 9 am I reached out to the customer service department to inquire about the $200 visa card we were told we would receive when we reconnected services in Dec 2017. Upon speaking to the first customer service rep, I was told he was not able to see any of the notes from the reconnection conversation in Dec 2017. I was able to provide the rep with the name of the rep I spoke to when we reinstated services, the details of that call, etc. This rep stated he was not able to assist me with this as this was done in a different department and he would need to connect me to that department. I was transferred to "Precious" whom was extremely rude the entire conversation and actually transferred me back to customer service mid stream through my conversation. She at one point made me stop speaking because there was so much noise in the background where she was, so we sat in awkward silence for several minutes. I had asked her to review the notes from the initial reconnection in December and she stated she could see them, but she was not able to do anything for me so would not provide me the notes. Multiple times I asked for just verification of what the notes stated and reiterated that I had already spoken with customer service and was told they could not help me. At which time she just transferred me, no further statements, no thank you, not one word. This was thee most rude conversation I have had in my entire life with a customer service person. I then got connected with another customer service person who again kept stating it was the wrong department and he could not help me and that I would need to call yet another number (which later on I find out that department is not even open on Saturday's). I asked that he transfer me to a manager so that I can discuss my poor customer service situation. I asked if he documented in the notes my dissatisfaction, to which he had not. I was then connected via poor connection to someone claiming to be a direct tv manager. When I asked for this person's name, I was disconnected. This was after 48 minutes of back and forth. I had to then again call again; this time to be on the phone for more than 20 minutes. I spoke with Oscar, Supervisor of billing department with DirecTV. He did tell me he was going to request a review of the phone conversation and speak/educate the employee. However, I again would not be able to be assisted by them as they do not see any information in the notes about the Visa Reward Card. And I would need to contact the visa reward department. During my conversation with Enmanuel in December 2017, I reviewed the agreement made in regards to the reconnection multiple times. I was also told all calls were recorded and they could go back and review the conversation and verify what I was told. At this time, it appears no one is willing to do this or offer this. We have been customers of DirecTV for more than 15 years and this is one of the biggest reasons we left for a short span originally is due to the issues we frequently have with customer service, billing, etc. It seems that there has never been a one time phone call to correct things; it's always a long drawn out process, multiple transfers and no one willing to step up to the plate and assist. In all honesty, Enmanuel was the most helpful, however, now seeing that he did not document the $200 Visa Gift Card. I would like to see that someone from this department call us back and rectify the situation somehow. It is very frustrating that you are a loyal customer, but don't get that same loyalty back. Our account number is 3113819. A good contact number is 402-649-6925. Should we not receive any correspondence from you, I will file a report with the better business bureau.

I have a 2 year service contract that you are failing to honor. When I called and asked about it I was told that I do not have another At&T service such as cellphone etc... I do not have this in my contract that I can find. I spoke with Eli # AQ2977. I believe he was less than accommodating but I am sure he has a right to be since he has to deal with this type of this thing daily. When a web search to this very incident it appears to be a very common problem. I would appreciate it if you could make this right and if not we can part ways. I believe this to be consumer fraud. After reading the complaints on line I would definitely make this clear with any other customers which you intend to sign up for your services.

Thanks for your attention in this matter.

Nathan Stevens account number 32060375

I have been receiving call s from someone from DIRECT TV , here are the numbers used (jani jani) 323-538 4041, 800- 787=2190, 800-748-3243, 800531-5000 the man said that his name is Steven, he is trying to get me sign up for more services and each one of those are $ 99.99 so by the time he was done talking my bill would be about $600 a month. this happened last year and this person got in my bank account so. please take of this problem. the Sheriff told to contact the FBI. I am not ready to do that.

Cliff

I had been a customer of Direct TV for about a decade. Last time I had spoke with them was in March 2015. I was to have had some premium movie channels removed. Never happened.
I looked at my bill this last month and found that it was 280$. Apparently, there was some kind of early NFL ticket pay. I had not approved this and figured it would be easy enough to have this removed from my bill. Nope, I was told that this 46.99 charge was an automatic renewal? I was never informed of this. Direct TV didn't care. Said I still owed it. I'll pay it as I have no choice. I just will never use Direct TV again.

I had my service moved on Aug 1st 2017 from my old home to my new one and i was told to take my equipment with me so i did. The tech never showed up on the 1st he was a day late and installed equipment that i didnt know was new and left. I found out a week later that is wasn't set up right and the dish was placed in the wrong place after he said the apartment approved it so yall sent another guy out to fix it. Then i got a 425.01 charge to my account and was told that i would be credited many of time i spoke to a person in the back office and was told that i would be credited and 3 months later no credit. Now i am being told that i have to pay the 425.01 cause the equipment that i didnt want was activated. I am o good customer and have been for some time and now this issues that isnt my fault but i have to pay for your companies mistake. I want it taken care of.

I am extremely disappointed in the way my initial Bundle was handled. Let me start by stating that the representative I spoke to through clear link Technologies lied and input information in the system incorrectly.
I was supposed to have gotten a bundle package which included Direct TV and AT&T Internet services for$80.00 on one Bill. I recently had my INTERNET services discontinued because supposedly i owed &80.00 in charges to AT&T due to the fact that my Services were not combined. I was literally on the phone from 9 am est to 5:00 pm est trying to resolve the matter between At&t-Direct TV and Clear Link.
Lets start with Direct TV- I spoke to numerous Supervisors and Customer Service Reps regarding my Issue and the Only Answer I received was that it was AT&T’s Issue and not theirs passing the Buck to AT&T. Customer Service could not even tell me or wouldn’t tell me how my order originated in the system, but they could only tell me that they were receiving there Part of the Money and transfered me to AT&T since they control the Bundle Packages.
AT&T- I again spoke to numerous Customer service Reps and Supervisors , getting irritated more and more as my questions were not being answered or validated. (1) Wanted to know why was my account not combined with my Direct TV as I was promised from the the Representative of Clear Link or should I say Frontier or what ever shell company they call themselves. (2) I was being over charged for my Internet Services and had to be credited $20.00 to my account (3) While speaking with a Customer Service Rep We were told that Direct TV does not have the Authority to make Bundle package offers, which i conveniently directed them to the Ad on line (4 )After repeatedly requesting to know how my account was created The Representative from At&t stated that the order was placed not as a bundle package and that the order in there system showed it was created on line- at that point I stated that we spoke to the sales Rep over the Phone so how could it be an on-line sale- not to mention from speaking to so many people my Direct TV Account Confirmation was was on Aug 12th and the AT&T account Confirmation was created on the 13th- After Heated Conversations one Supervisor was trying to get Billing to help while other were hard line about the $60.00 dollars that was owed and would not budge-I stated that it was not my fault as the customer that the information was input incorrectly-
Clear Link Technologies ( Utah) -After Speaking with Supervisor Roy from AT&T I was able to get the On line Marketing Companies name not the Phone Number which I had to get as a Direct TV Customer. This Experience was worse than AT&T and Direct TV combined-I spoke with not One but Two Representatives that swore up and down that the order was written as a bundle and not separately- I kept telling them t why am I calling you then and telling you AT&T and Direct TV are telling me that the order was given to them separately…..!!!!! Christina which was one of the Reps transfered me back to AT&T after I told her I already had Spoken to them I didn't need to Speak to them but Clear Link need to speak to them to clarify the Issue, So i was transfered any way into the Automated system- I hung Up and Called Clear link again Christina stated she was on the line- but I didn't hear her pressing any buttons to get to anyone- So she supposedly put Supervisor Alfonso on the Phone-I explained that the only thing I want was for him and I call At &t so that they can tell him that they order was not written up as a bundle package-His First response was that they cant or don’t have the capability to call AT&T-but i said you have the capability to transfer me to them but you cant stay on the line so we can clear this issue up he stated No- and that Christina is now in the process of listening to the tape of my initial order. At that point I asked what would that prove it didn't matter because At&T still have it in there system as not being a Bundle Package and that I had to pay 60.00 dollars out of pocket and have the accounts combined on my own-The ONLY THING ALFONSO SAID OVER AND OVER AGAIN IS THAT THEIR WAS NOTHING THEY COULD DO- JUST LIKE DIRECT TV SAID-AT&T AND KNOW THIS COMPANY… I’m so irritated and ANGRY because I’M in the MIDDLE of (3) Companies and each one is pointing the FINGER AT EACH OTHER instead of Validating the ISSUE and Handling it APPROPRIATELY-Know I’m locked in a contract that i have to pay out $20.00 a month for the remaining months left on the contract- I will not be recommending Direct TV or AT&T to anyone because your Problem is just that YOUR PROBLEM…..

I signed with you in March, and given a price of $117. for one year. Three mouths later my bill goes up $40.00. That is a%33 increase. You broke our contract. Please refund my $339.20.

I have had installation appointments set up multiple times. Each and everytime, I received a confirmation that the DirectTV installers were coming the day before. All 3 times, no one has showed up. I have called and each time, they keep moving

I have tried numorous times to cancle NFL S unday Ticket...I do not want nor do i watch NFL Sunday Ticket . I WILL NOT Pay for NFL SUNDAY TICKET. If this matter is not resolved NOW! I will cancel my entire account with Direct tv. Please contact me 720-982-6823 To resolve this complaint.

I wanted to set up a bundle account for my internet service and Direct TV. I am writing this because after 2 hrs on the phone I have been transfer to dept after dept. It all started because I already have an account for the internet with ATT. When I spoke with them they would not help! Even with my account number they claimed I did not exist. Funny you take $72 dollars a month out of my account. I am writing this because I am still on hold. I am very frustrated. Why have I been transfer to ATT, numerous departments with Direct TV with no answers. You took my credit card, set an appointment and said I still need to talk to your billing department which was unable to help. The department they transferred me to said we can't help and transferred me to another dept, so here I sit on hold. We are now on 21/2 hours! Still holding! All I wanted to do was bundle your service. if you representatives did want my business or are unable to bundle me they should just say so. Now I am holding out of principle. Not poor service but extremely poor service!!

Why is Directv not broadcasting the Colorado St.- Colorado game?

I have been a loyal customer for ten plus years. I order PPV every week multiple times a week. You advertise a movie for $5.99 for 24 hours and my son falls asleep to wake up and after ten hours the movie is no longer available! I have Called and reported this more than once and for a customer who has paid over $130 a month for ten years it would be nice to have some customer appreciation or customer satisfaction taken seriously. Apparently false advertisement is allowed and accepted through DirecTV and it's a same that this company condones an illegal practice - needless to say I'm very disappointed and plan to start looking for a new carrier who appreciates loyal customers.

I'm very dissatisfied and disappointed in my experience with DirecTV--No cooperation. I live in a retirement community and had a DirecTV rep go house to house sign up multiple seniors and make all kinds of promises to seniors transferring from Spectrum. Salesman promised us Internet and phone with a set price only to find out the salesperson lied to us and others about available package promised to us. We were supposed to get. $10 off our bill for referral, a $200 gift card startup bonus and move our billing periods d to the middle of the month. Then when we called Directv customer DVD. Dept., they all but called us liars. They were so rude and unhelpful.

I've never had an experience like this from a company like this. Hey said they don't have reps that go hose to house, that the guy that set up our account isn't an employee and it s probably fraudulent (even though we now have directives and wouldn't have it unless they were communicating). But they take the money out of my account on days not agreed upon, causing problems. I'm so tired of these people and we are going to be reporting them. Can't get the two reps reps that set us up call us. One of them was named Marta and the other, her supervisor, Robert Simental. Neither one will call us back and act as if all will be ok, just give it a few days. They never return calls and make promised they know full well can't be kept. It's reprehensible and we are contacting the authorities.

These people are taking advantage of seniors and even Directv won't acknowledge they're affiliated. Never have I encountered a customer driven company operate so deceptively. There will be consequences and I will peruse action against these people and directv. To prey off seniors, making promises they knowing they won't honor the agreement is parasitic and I won't let it continue. I will not stop until action is taken. Makes me sick!

On January 1st 2017 the NBC affiliate in Boston (WHDH) will no longer be an NBC affiliate! Effectively leaving Directv customers in the lurch! Roughly two weeks from now Directv will not have an NBC affiliate to broadcast to their customers. I have called the Directv customer support line and requested to speak with supervisor after supervisor. I simply want to know on what channel I will watch NBC! The only answer I receive is "We don"t Know"! How can they "NOT" know with only two weeks to go?

Piss poor planning if you ask me! I recently upgraded my genie box to a "newer/better version and was required to sign on for an additional 2 years! No problem if they stick with their commitment to me to carry "ALL" the major networks! I swear to GOD if they don't have NBC on January first I will drop them like a hot potato!

My account was supposed to be suspended when I moved but my bank card was still charged for 2 months (no active service the entire time)and then they said they credited my account, but obviously did not, then when they were supposed to come do the install and the tech was not able to find the line of sight my account was supposed to be cancelled on their behalf and yet I was charged two more times for twice as much as before. With a cancellation fee of 240 which was not supposed to be charged since it was their fault. I have called numerous times and no one will help me. I have been charged 521$ and they say they are refunded me and they sent me a 99$ prepaid gift card! What is so hard I want my money back. Do not go through them.

On November 25 I called and upgraded my equipment as well as added equipment to a room. My appointment was scheduled for November 26 12:00-4:00pm. At 2:30 I called to check on the status, an employee said the tech was on his way, 10 minutes max. 2 hours went by, no tech, no phone call. I called directv to see what happened and the tech had cancelled my appointment stating no one was home. My family and I were home ALL day as well as friends watching the football games.

Directv employees refused to send someone to make it right and told me I should have been home. Even had a supervisor hang up on me. They ended up rescheduling my appointment without my knowledge to Monday, November 28 from 8:00-12:00 after I told countless people no one would be home due to work, but they didn't care because that's "the best they could do!" Lucky for me, I work for one of their subcontracting companies and the incompetent tech that couldn't do his job properly is one of my employees. so, if you ever have a problem it's obvious.

On November 3, 2016, we paid our home cable bill. The account number is 65074391. The bill was invoiced for $87.94. Due to an error at our end we paid $8794.00. We notified DirectTV immediately and have been working with the call center to have a refund issued. We had one person hang up on us, and twice we have been told the check is in the mail. Several individuals have been very considerate, but can not provide any concrete information. We have been contacting the call center every other day.

The error drained my account and bounced several checks. I worked with our credit union to resolve the issue. When they were made aware of the circumstances they immediately cancelled all overdrafts charges and even forced several checks through the system. I love my credit union.

The individuals at the call center have stated several times that a refund will be issued within 10 to 14 business days.

I am tired of the way DSTV handles inquiries. I have been trying to ask so many representatives about my dstv rewards card that was promised to me when I signed up on August 5, 2016. Nobody can tell me where my rewards card is. I even tried to check my status online and it said that my card was sent October, 21, 2016. I am tired of your lies.

In the month of October possibly oct 13. Direct tv was scheduled to come and install a 5th receiver in the basement. when the tech arrived he stated that he that he had a dilemma with the service order. He said you have 2 choices. 1st one is that we are going to have to drill a hole at the outside of the house and go through the basement ceiling tiles or 2nd choice for a one time $99 installation fee we can install wireless. the 1st way we couldn't do due to weakness in the ceiling tiles. I said since its just $99 we'll go with the wireless. He comfirmed that it would come on the next bill cycle. the installer tech made no mention that it was $99 for each receiver. Failure for the tech to mention this detail drove our bill up to $800 that we received on Friday 0ct 28.

This is quite a big difference from the $99 originally stated by the tech. Unknown to myself my husband called direct tv inquiring about the additional cost. He was more worried about the $800 withdrawl when the bill was due knowing we had few funds to cover a bill that we weren't prepared for(thinking he was helping me out). He was under the impression by the direct tv representative that he had no choice but to make some sort of a payment arrangement because that is what he was instructed to do by direct tv.

1st of all- I was mis-billed by $400 according to the installer's offer for a one time $99 fee with no mention that this charge was multiplied by 5 receivers. we already paid for the install fee for the original receivers and only wanted to add one. if the tech told us it was $500 for the one time fee $99 wireless we would have said absolutely not. 2nd of all when I spoke to one of the direct tv supervisors (referring to himself as Pete) said that when my husband Patrick called to inquire about the bill the agreement was made. In addition to bullying him into making a quick decision to make a payment arrangement they also tried to talk Patrick into century link versus Mediacom.

I was told by direct tv originally that Patrick had to be on the account because he lives in the household. Patrick is not capable of making any payment arrangement and is not even allowed to have his own bank account or credit cards. He is a 100% disabled veteran with a combat head injury that is unable to make financial decisions. the VA has assigned a lawyer out of des moines ia as power of attorney over his fiances. His lawyer was sent a copy of this bill that I am disputing. I'm not disputing the one time $99 fee. what I'm disputing is extra $400 that was charged to my bill without any prior acknowledge or permission from myself.

I will agree to pay the current bill that is normally around $262.00 plus $99 one time install fee to be withdrawn out of my account on the next payment due date. I'm requesting for the rest of the bill be "waved" due to mis-billing. A couple in des moines ia had 4 receivers installed in their new home 2 months ago and they also confirmed that their final charge was $99 after the same dispute. Sounds like this happens often with direct tv. I hope that we can get this resolved without any issues...thank you for your consideration. sincerely sheri ergle

My mom had a account with Direct tv and she passed away. I closed her account and sent her equipment back as told to by Direct tv. They claim they never received it and continue to harass me about money owed for early termination fee and equipment. She did not terminate it early, she died. The equipment was sent in self return box with a prepaid return label to their facility by me. When I attempted to speak to them after they called, they said they couldn't because I wasn't authorized to do so. I'm her son. Many other creditors spoke to me and were helpful, not DirecTV. I am know being harassed by them after they have been told not to call. They know she died as we sent them a copy of the death certificate.

I always got a phone call from commercial advertiser. So I never return and answer all the call. Today I just got the name Ryan B commercial support team call me. And like a usual I am not answer any question. Then he just shut off my tv channel. Then I try to contact DirecTV customer care by phone at 1-888-388-4249. But they need me talk to another dept. I try to call but is answer machine. I spent almost a hour to contact your company right dept. usually at least send me letter notice. In this case I am so unhappy. 5 years I never late payment and always on time. I am up sad your company no reasonable to take this action. So I decide to close my account and never use your company anymore.

When is signed up in August their was a promo for a $200 gift card. I called in at the end of Sept bc I had heard nothing regarding my gift card. She told me I was due to find it it by 10/14, well I have received nothing. So I called back on Monday 10/17 and was told I would get it in 5 days. Today I chat to check where it is and they say that I have not qualified? Then she changed her mind and sent me a link to verify something. They said the mailed me a letter which I never received to verify the rewards information. I am highly upset that I have been lied to 3 times now and am having to wait another 3 weeks to maybe get my gift card that I am owed. I have no successfully completed 2 payments on time.

We have many boxes in our home and we're switched to use the Genie box on a few, well apparently if you don't use that tv for 2 months? You must enter a new pin number. Why? So I'm paying for my boxes to use at my discretion and you get the right to turn them off if you want at any time? We have a tv outside which we get to use seasonally so this is bs.

I recently had my account reinstated on September 25 2016. My service is great but their customer service are the worst employees ever. I received a bill in the mail which was suppose to be paperless which I have always had in the past. They credited my account which I didn't order. They had me set up as automatic bill pay which I have never had & didn't order this either. I had made several phones calls to DirecTV customer service reps and each time they tell me my refund will be put back into my checking account & won't be there for 7-10 business days which they have not done correctly yet.

I have been dealing with this issue since October 2-2016 they always tell me this will be expedited back into my checking account but it will be done in 7-10 business days. Clearly the explanation of expedited is not the same as mine. I have had DirecTV for more than 5 years & have never had such poor service. If this situation is not resolved very soon I will have my service & go with Dish network.

On Friday, September 23, 2016, our family goes out to eat, and then to Costco to shop. I go to tv area. The pix on the Samsung 4K HD tv just jumps out at you. There is a black man in a blue Direct TV shirt assisting customers in the tv department. After he helps a couple (the blonde lady was a travel agent, and she said that the Alaskan pix on the tv was just like it is, because she and her husband, with her, just got back from an Alaskan vacation) from Athens, I ask him to tell me about the Samsung 55 Super HD tv.

He does, and then when I tell him that I am a Direct tv customer, he says "And that's why I am going to help you out." I ask him if the tv is easy to connect, because I am technologically challenged, and he said it was-just disconnect the wires from the old tv, and hook them up to the new one. He then takes me around to a curved tv, and said for the money, this is just as good as the Samsung. The pix was not as good, though, and I return with him to the Samsung. So, he helps me load it on a cart, and I buy the Samsung.

When we get home, we unpack it, take the old tv out, and our daughter, Amanda, sets the new tv up. I look through the documents, and I google the Direct tv website for 4K service, and discover that to get the service, you must have 3 things-a 4K model HR54 Genie, a 4K compatible tv, and either the Ultimate or Premium programming package with Direct TV. The new tv's pix is just like the pix on the old tv.

I call the number on the Direct TV website, and talk first to a lady who sounded American. She was yawning a lot, and when I asked her how she was doing, she said her child was up late. I asked her how old he was, and she said one year old, and that he didn't sleep well with her, but did with the gather. I told her what I needed was to have 4K service for the new tv, and told her the info on the website, including the HR54 Genie. She told me she understood, and placed my order, setting up my free installation for October 1, from 8-12 noon. She said that there would be no charge for the equipment or the installation (a "Customer Loyalty Special")', but there would be a $20 "handling charge," and that the total extra charge to my bill for the equipment with them would be $15.00 per month. She then said that she needed to transfer me to an "Order Confirmation Specialist" to confirm the order.

I then talked to this next person, who had a foreign (Indian sounding) accent, but gave an American sounding name. When he went over the order, he said that the First Lady had ordered the wrong Genie, not the required 4K model. He said that he needed to cancel that order, and transferred me back to a third person to place a new order. The third person was an American sounding lady. I told her what I wanted, and she placed the order; however, she told me that the equipment and installation would be free, and confirmed that the total extra charge was $15.00 per month. We change the installation to Monday, October 3, 2016, from 8-12 noon; and transferred me to yet another "Order Confirmation Specialist."

I then talk to the fourth person, who confirms my order, the free equipment, and free installation, as well as the extra charge amount. I receive shortly thereafter an Order Confirmation email. However, the equipment listed was not for the 4K Genie, and listed 3 different Genies, one a "4K Genie Mini." It did show not show the amount of the extra charge to my bill for the 4K service, so I called back. It was during the fourth quarter of the Auburn-LSU football game, and continued after the end of the game. The agent then transferred me to "Tech Support," where I talked to another foreign-speaking man who gave his name as "Chris."

I again told him what I needed was 4K service for my new tv, and he assured me that the listed equipment on the email was what I needed. However, when I asked him to confirm the total extra charge for it, he said $29.00 per month. When I told him that was twice what I had been told, he went to check with someone, and then told me that the $15.00 was correct, because we were already paying $7.00 per month per unit for the 3 receivers we had already. He confirmed the October 3rd installation date and time window. I tried to reply to the Order Confirmation email, but it would not allow a reply.

We use to have DirecTV service and after the contract was over we cancelled in December of 2015. My complaint is we keep getting called about every day by DirecTV billing department, sometimes a couple times a day. We told them time after time we don't want the service so they need to stop calling us because it is considered harassment which is against the law.

I have been inquiring about some bogus charges for the last 6 months to no avail. The last "assistor" and I use that term loosely, said I needed to write to the corporate office. I did on 7/1/16, of course, no response. I called today, supposedly they couldn't hear me in the background and was going to call me back. Again, of course, no call back!

This is the third time this has occurred to me because of DirecTV's mismanagement, laziness or downright lying. Once DirecTV has our money, you simply do not care what service we receive. DirecTV forces customers to give up at least half a day of pay to wait for customer service to arrive at their homes and then does not bother to show up or even call in advance. I apologize for not having the dates of the first two instances, but they should be easily acquired through checking their records.

As both my wife and I work early hours to mid-afternoon, your 12-4p appointment time is best for us. I was waiting at home on the given day at noon. Sometime during the afternoon, I received a call from DirecTV saying that the service rep was running late, but was still on the way. I waited. At 4p, I called back to DirecTV and was told that the rep got stuck longer than expected at a house and was not going to be able to make it to my residence. I told your employee that I would wait as long as it took because I was not in a position to take another half day off of work. I was informed that was not an option and that my only option was to reschedule at a later date. Reluctantly I did.

The second time was another 12-4p appointment on either a Friday or Saturday. The same thing happened: we were called by your automated service saying a rep would be there between 4-12-p. We both home ALL day and around 3-4p I called your offices inquiring about the status of the rep. We were told that the rep had been to our house and that no one was home. I pointed out the impossibility of that scenario as both my wife and I were in the house ALL day and we have three dogs that go crazy whenever someone approaches a door. We were told he left a card at the front door. When I told your operator that there was no card at the front door, she merely responded with words to the effect, "Oh, I'm very sorry; when can we reschedule your appointment" with no concern that the rep and/or her blatantly lied.

The third and final time occurred yesterday, 08/16/2016. A few days previous, I had called in to order a fourth box for our residence as football season is coming up and we host parties for games virtually every weekend. I have a cable already hooked up outside on the porch and just need one of the small Genies to be delivered. I was told that I needed a tech to hook it up, despite the fact that I have had Directv for years, have multiple boxes, and made it clear I was quite capable of hooking up another box myself. The process, as we both know, would take only a couple of minutes. Regardless, I made another appointment. My wife scheduled a replacement nurse to come in for her and left the hospital to get home in time for the appointment.

At approximately 1:30p I received a call on my cell from your automated system saying that someone would be coming before 4p. A short time after that I received two emails (on the email address provided above) restating and confirming the appointment time. Upon my arrival at home, my wife informed me that no one had been there yet; so, in order to avoid a repeat of the other times, I called Directv (around 3-3:30p) and got hold of the automated machine which again told me someone would be there before 4p and then disconnected before I could speak to Customer Service.

At 4p I called back and spoke to Customer Service. The woman told me, despite the fact I had received confirmations by phone and/or email that DirecTV was coming to the house that day, there was no evidence that I was EVER on the schedule for that day! I asked to speak to a supervisor and he reiterated that they had no information related to a service call being needed at my residence.

After my pressing the issue, he opined that through MY contact with YOUR automated service that day, some glitch probably discontinued the appointment! Once again, DirecTV did not care that a customer was completely inconvenienced and forced to waste a half day of pay, but out-and-out lies to them and blames us. Of course, all he wanted to do was reschedule an appointment. I refused.

I have given DirecTV many years of faithful service in both Houston and before that in El Paso; but I won't do it anymore. I'm calling the Better Business Bureau and will post these examples of your "customer care" and "service" wherever I find a venue. I can deal with mistakes, but I will not tolerate non-performance due to laziness and then be lied to in order to cover that incompetence. As I explained to the manager when he kept saying he "was sorry": "You are not sorry this happened to me because this has happened repeatedly. You are sorry because you have to deal with it. You don't own DirecTV and will pull your salary whether I am a customer or not, so you really couldn't care less if I quit DirecTV or not.

I'll bet if you own the cable company, you would not have let this happen or would have remedied the situation yourself." Pull your tape on this conversation and you'll hear words to that effect and that I never lost my temper of was abusive to either of your employees (as I'm sure they would use as an excuse if questioned about this incident.) Even if you don't care about your customer service, I would have though that with all the competition in the cable/satellite television, computer and phone business going on today, you would have hired service personnel that were at less competent enough to do there jobs to keep the customers you already had.

I had two service locations. Ask for temp service in Fl while prepping house for sale. Direct TV rep said okay and then took a week to connect service. TV worked for two days and had problem. Took another week to get service man. Had TV for about 5 days in April. Canceled service and sold house. Later Direct TV billed my credit card $500 plus for early cancellation. Told original guy it was for short time, was paying $ 200 per month. in Indiana for several years and he said it would be okay. Not going to pay and want a credit.

I recently returned to direct TV. The installer was great. I was told that I had to have a new pole installed and a date was set. The installers arrived on set date. No. more than 2 minutes after their arrival the service went off. I asked them if they had disconnected the service and they replied no. I informed them that I had an appointment for which they replied they would call a technician who could repair the problem from his office. When I arrive back home I had no service and they had not installed the pole for the dish. This remind me of why I left Direct TV and has me thinking about leaving again. I have not had service since Friday and no one has called.

First a technician comes to my home and checks for a signal. He says due to tree in way cannot get one. I then call a tree guy, and arrange for a second technician to come out. This way they can decide which branches need to be cut. They give me an 8am-12pm time frame. At 10:15 i get a call stating he will be 45 minutes late, so here in america (east coast) that means by 12:45 pm. At 12:53 i get a text stating tech will arrive between 1 and 1:30 pm. At 1:27 the tech calls and says I will be there in about another 30-40 minutes.

The technician then pulls apart the curtains under my mobile home to see where he will need to connect. He goes to his truck, gets his equipment, digs a hole, pours the cement, sets the pole, then chats with us for 20 minutes while cement dries. He then uses his sat. finder again and now says, my equipment must be faulty, I should have been over another few feet.

You just hire them, for all i know the guy was homeless and stole the van, all it says is direct tv, no sub company name on it. Then i tell them I got the number and name of the guy who said he will be here Monday call him. They refuse. No wonder the rest of my development has dish network. Like my 70 year old neighbor needs to dig the hole to show proof of pole or me with heart failure, double bi-pass and valve, plus diabetes and neuropathy should.

I cannot watch or record or watch a recorded show on my tv. they say I need a hdmi cable because ''your tv does not support this programs content selection"'.After practically begging the recorded prompt to let me talk to a human being I got a rep that sent me a hdmi cable. that cable does not work. yesterday they sent me another cable overnight. I'm still waiting to see if it will work. the cables come with no instructions and when I asked the rep what do I have to do to get a service tech to come by she did not answer.....call back if the second cable doesn't word she said. The first two times I called I hung up in frustration. After two weeks my secondary tv is still not working. I have had directv for 16 years and this is the way we get treated.

They hooked up the wrong package we were supposed to get the ultimate package for 39.99 and internet for 51.99.Instead we got a first bill of 168.00 that said Direct TV was 89.96 and the internet was 69.00 dollars.I call Direct TV and got absolutely no help at all.Then I called ATT because I know they bought Direct TV explained what happen and they fixed the internet problem reducing the rate back to 51.99.Then Att connected me back to Direct TV because ATT said they don`t fix the TV part of the service.They still refuse to fix the problem I want the problem fixed now.Our account # 14830880 and I am enclosing the ad.I no they monitor calls and the way they treated me as a customer.

On February 9 a Direct TV sales employee Ashley Calderon, persuaded us untruthfully into thinking that it will be cheaper then what I already have. She explained that our first year would be $54/month and the next year would be $85/month. The day of installation we noticed all the sport channels were in Spanish so I called and Erick, employee ID# 100891557 changed the package and told me I would pay $70/month and gave me a credit of $419.60. The next time I called AT&T I spoke to someone regarding the internet bill and she told me she combined it with Direct TV and she told me “since you have a credit of $419.60 your bill for this month has been taken care of.” One week later I received a bill of $54 and I wondered were the credit they told me I had was.

When I called to ask about it and another employee Tara, employee ID# 442349 who told me she will not give me my credit and told me to cancel the account and even set up a cancellation on the 19th and told me to pay $57.40 and the account would be closed. She was the worst and represented your customer service in a horrible way. After that I spoke to AT&T customer service and I explained to them what happened and he told me that he would give me 2 months free until I solved this issue and got my credit back because he evened agreed this was wrong.

After that I spoke to Direct TV agent Synethia, employee ID# 454788 who was kind and tried to help me and only gave me $120 credit and I would be paying $90/month which is way more then what I was told from the beginning. I am writing to you to let you know that I am very disappointed in your service and very upset about how some of your employees misled me with lies. I hope you will look into this situation and help me solve it hopefully by giving me my credit back. Thank you very much for your time and I hope to hear from you soon.

The criminals made fraudulent charges against my credit card and have been no help to get it straighten out.

My "go to" channel for sports has been ch. 205 sports mix. It has now become commercial mix. Even the header is a commercial. Why is this necessary? Why can't you show the sports mix as it used to be without the commercials replacing them? Goodbye sports, hello commercials!

Are we the "only" customer that can't get signal from satellite EVERY time it is windy? We have had this happen so many times to us and have just put up with it after we call customer service. Yesterday it happened AGAIN and we called and went to web site. Can get a repairman on Friday at the present time. It sure makes us wonder how you keep all your customers if they have the same problem. We had an appointment and the following day it came back. We cancelled our appointment and once again last night it's out again. Just checked my account and we still get billed each month but it's making us think we better find something better!! Guess we'll check facebook to see if others have the same problems.

Had a DirecTV customer service call scheduled on Tues., Feb. 23. Received a phone call at 2:45 p.m. stating that the tech would be here between 4:00 and 5:00. I made arrangements to leave work early to be here at 4:00 to meet him. At 3:21, I received a call from the dispatcher that the tech was here (40 minutes before my promised time.) I asked the dispatcher to call me back as I was going to call the office to have someone let him in. When I called the dispatcher back the tech had left. I called the DirecTV customer service number back a little later and spoke to Lori. She was outstanding and reached out to get the tech to come back. He refused to saying he was out of the area, even though he did not show up at the time that was given to me.

Being there 40 minutes early is not my fault and he should have either waited or come back at the time that was promised to me. Lori tried to get another tech to come out but no one would come out. By then it was 6:00 o'clock and we still have no reception. By the way, we could not get an appointment scheduled for 3 days and then to have the tech treat us like that is unacceptable and poor customer service. Lori set up and promised that the tech would be here on Thursday, Feb 24 between 5:00 and 6:00. The tech called and is running behind on his job that was ahead of me. It is now 6:20 p.m. and no tech yet. He did promise that he would be here as he gave me his word. Lori is great, but repair service leaves a lot to be desired.