DirecTV Complaints Continued... (Page 3)
298+ reviews added so far. Upset? Call DirecTV corporate: 1-855-802-3473
We signed up the Directv through BestBuy as I like to watch Lakers games. The BestBuy rep told me the Lakers channel (ch 691) was in choice package, so we signed up for choice package with free HD. After the equipment was hooked up, the ch 691 could not be watch. It said it is not subscribed. So I called the customer service and was told ch 691 was in sports pack.
And we was also told that HD access was charged $10/mo. Why? We've been told we can get free HD! Felt so sorry for Directv! As the ch 691 is not included in choice package, we wanted to downgrade the package to entertainment package. We was told that fi we downgrade we could not get any rebates but the regular price at $54.99/mo. We ware quite angry! So we decided to cancel the service. We were told to be charged $480 cancellation fee. We hanged up the phones and called again. After many struggling conversations, a nice supervisor finally agreed to cancel our service without charging us cancellation fee. However, two days after our cancellation, one service representative who claimed to be a supervisor told us that we can get the previous rebates from BestBuy if we reactivate DirectV account. It meant that we can get free HD if we signed up for auto pay and $19.99 for 1st year and $40 for 2ed year with entertainment package. We agreed with his offer. To our surprise, our bill increased to $ 117 per month without any rebates!
I cannot believe that the business is run in such a dishonest manner or scam. I continued to call to get my rebates but still made me crazy.
We are deeply disappointed and will never use DirectV ever again. Deeply sorry for how your service and business is running.

I spoke on the phone with a representative initially and got together a package which I was interested in purchasing. I had to call back, but she noted everything for me. I called the next time, and after giving them some information, they confirmed that they were able to pull up my original information, and that we could go off of that to complete my order. I was promised 4 rooms to have dvr's installed. When the man came over to install our directtv, he said that he only had a work order for 2. He said that we would have to get another work order later.
I called back in to customer service, and spent 2 more hours of my personal time trying to figure this out. They said that the only thing that they could do was make a work order for a single extra dvr making a total of 3, and that it would cost me $6 per month extra. Also, the only option for the fourth room that she gave me was to buy the fourth dvr and have it credited back into my account. Since when is it an ethical business practice to place all of the inconvenience on the customer?
This is highly unacceptable, especially to an active duty servicemember. I already forked out over $200 in deposits to get this thing started. I cannot be expected to oversee the correct completion of every step of the order. Your representatives made a mistake, and I expect to get what I was promised, regardless of any policy. I am the consumer, and I shall not be inconvenienced by a mistake made by your staff. I expect my remaining 2 dvr's to be installed in a timely manner at no further cost, or further transactions from me. I also expect some monetary compensation of some sort for the period of time that I have gone with only half of what I was promised.
Would you find it acceptable if you were to have full coverage on your vehicle, total it, and only receive half of what you are entitled to? This is a huge problem, and I've read hundreds of complaints from customers of yours who have fell victim to your horrible way of doing business. If you wish to retain a good standing with the public, I suggest that you make things right with those customers who have been wronged. I did not serve my country to allow large companies to rob the common folk. I am a paying customer and one who is incredibly resilient and veangeful. If I am not satisfied with your rebuttal, I will stop at nothing, whether it's media, picketing, complaints, better business beureau, to hinder your companies' success if I am not duly compensated. I hope that this matter is taken to the level of management it needs to be in order to allow proper handling. I appreciate your time.

Direct TV installed less than 4 hrs. ago. I got a better picture in the 1950's only this time the snow is red, green and white. I wanted my billing as a direct withdrawal but they're hell bent I pay on line. Otherwise, I must stay with the credit card or pay them an additional $10. per mo.
My TV is old but the picture was perfect and the reason it's still around. Can't believe what I'm seeing now. How do you get out of this contract? Already hv the address for the Alabama Public Service Comm. and am ready to write them and Better Business Bureau.

Tonight after working 12 hours I came home to find out that with the "New Browser" my TV that had been compatable with 1080i was NO LONGER compatable with the the new system. Must be nice to be tied in with the TV manufacturers and hold the end user for ransom... Yesterday my 10 year old 1080i worked.... today the best I can get is 480, because ot Directs "upgrade" (downgrade) unless you have $$ with the HD tv manufactures... best way to sell tv's is change how you can view... I am looking for a class action against Direct TV, because I was not told that my TV was not going to be combatable when I purchased HD... I alike alot of the persons complaining gained Direct for NFL... my next complait will be with them.
Direct tv has the worse customer service dept I have ever tried to deal with. My service went out tonight on all three of my sets. After talking with direct tv customer service twice tonight I was told because there was a small amount of snow in the area they could not send out a tech to look at the dish until the snow melted away. Since it is friday night I could be without service for the entire weekend. Since I have only had the service for three months and had to sign a two year contract I guess I will have to deal with the lousy service for awhile, but you can bet the minute the contract is up I am gone. I repeat the worse customer service people I have ever worked with in my 71 years of life. don't put in direct if you have other choices.

I have a complaint with Direct TV. I have had the service for quite a long time, but I have never been treated as badly as I have been treated recently. I decided to get Whole house HD service with Direct TV for discounted prices. Which I was very appreciative. When they came on a Saturday around the first or second week in April, 2013 to install only one Tech showed up which I thought was very tiresome for one person, but anyway. He proceed to put in my new service and install the dish outside on my garage roof. The set of problems is when he left he did not clean up behind himself, I didnâ't realize how much he left until I noticed some wires was hanging from each unit. The old boxes was still in each room. I called to complain about it because one of the boxes that he changed out would not work after he left.
So I called to complain about they helped me get the box back on line. The second thing went wrong was that the line that he had put in from the dish was uncovered and was not put in the ground good, so my grandson that was in the yard was able to fool around with it. When I called to complain about it they said they would send someone out and to fix the cord in the ground and take the boxes also. When Tech came he said he couldnât take the boxes but proceeded to fix the cord in the yard. Now third set of complaint that I have is recent, like this past weekend.
Because my all 5 of my grandchildren came over this weekend the problem started. Usually I donât have as many TV on at one time, but one thing I noticed that we could not get one tv to work because it said I have to many applicances working at the same time, I would have to cut one of the off to get this particular one to work. I called Directv to ask about it and they informed me that with the Genie I can only use 3 clients not 4 and so when all three clients are on the 4th one wonât work. First of all I did not ask for the the 4th client to be put in and would like a standard box put in its place. But I was told that I would have to pay for box it If wanted it replaced. Why would have to pay to have this replaced if I did not ask for the 4th client for the genie, especially since it will only work for three clients.
I am very disappointed with my service at this point. The problem that are existing is I was told I could record up to six show, but that is not true I can only still record up to 2, The HD service is so slow it take quite a few minutes to turn from one channel to the other, I get a white screen while it is changing from one channel to the other, I keep getting pauses of several channel. While in the middle of watching the TV, the show will pause for like 2 minutes throught out the time I am watching tv. I eventually just stop watching. I need to know How to solve these problems without it being a cost to me. I expected a little more courtesy from Direct tv.

I rcieved a Promo Sunday Ticket in the mail, I called and spoke to someone in the Promo Department to receive the discount...I was told to Fax Info: Attention: Laura,10038813...Fax Number 2292937708 / I have been calling for a over a month No help..I am a Disble Veteran who under the insrtuction Of Direc TV was told to this all for Nothing...Waste my Gas,My Time,and the Cash I had to put up to fax...Today I was told I have to Eat the bill!!..Thats ok...Honest to God I will Never Ever Renew my Contractl!!!

When I was contemplating signing with Direct TV I specifically ask them about Football season. They lied and said as long as the game was aired on a regular TV network that we would be able to see it. Well for the last two weekends in a row we have had to go accross the street to our neighbors who still has Cableone to watch the Saints play on WLOX which is our local ABC channell and is in our Direct TV package that we pay for every month?? I wish someone could tell me how to get out of their bogus ill gotten contract without having to pay early cancellation fee. I can go back to Cableone anytime I want to they send me a mailer every week. We were with them a long time and the pricing isn't much higher compared to having to go outside our home to enjoy what we are paying for but not able to enjoy in our home? this is wrong and should be illegal to do to people.

I no longer need Directv and tried to cancel. They say I am not an account holder yet the billing comes to me and the payments are electronically transferred out of my account. The 'account holder' is the ex-husband and I have to have him cancel the account!!!!
Directv says they will continue to debit my bank account even though I no longer want or need the service. No one can help me there and it is the same crap - I am not the account holder - so sorry. I can contact the ex to have him do it or make me an account holder. Do not get Directv!!! Cancelling is a nightmare.

I have been a customer since March 2001. I have decided to upgrade my equipment. I have called at least 4 or 5 times and have been told different upgrades each time. On 10-24-12, I called and spoke with LaVonda (not sure of spelling). I was interested in upgrading to the Genie. She quoted me a price of $49.00 for the Genie and 49.00 for installation. Along with the Genie, I would get an HD DVR, and 2 HD Receivers. She stated that she made notes and I would have 5 days to decided. She gave me a direct number and a pin. I called back on 10-26-12 and spoke with someone. Unfortunately, I didn't get her name. She stated she could not give that upgrade to me. I asked to speak to a suppervisor. Her name was Lindsey. I believe she was in Georgia. She also stated that the upgrade was not something she could do.
My question is: Why do I get different quotes and answers everytime I called. I am frustrated also because I have been a customer for so long and I don't get any sense of appreciation from your customer service people. The only one that I felt appreciated the fact of being a long customer was LaVonda. Now I find that she mislead me or worse. She lied. Local customers should be able to get some of the benefits that new customers get. I really don't know how much longer I can stay a customer of Direct Tv
Thank You
Dona Mink

On August 12 2012 we refered a friend to directv.Thought we did everything they required and was told we would get our 10 dollars in bill credits in 6-8 weeks.When the time came around to get the discounts it wasnt on the bill.Called about it and they said there was no record of it.Stayed on the phone two hours today nov.5th and talked to six different people.The last one was suppose to send an e-mail stating we would get this months bill credited.That was 3 hours ago!Starting to wonder if there will be NO RECORD of this either! We have loyal customers since 1994

Oct 2 called direct tv after 2 hours on the phone, transferred multiple times nothing resolved. Would not allow us to speak to a manager or send someone to our home. Person we spoke with wouldn't give name tags or badge and id#.
We have been n with DirecTV for 10 years or more. We wanted to get the option to see it are recording in the other room as advertised we received a different answer from every person and with who denied someone to come out when they told us there was an issue with our box but now we need a different part.
We've had a few issues with DirecTV name tags before however we still was stupid enough to remain loyal customer and got us nowhere we pay our bills and follow up on our promise to pay but we are not getting what we are asking for and we are not asking for more than we are entitled to as a customer in this economy you cannot afford to lose customers. But apparently you will have to learn the hard way. You need a lesson in customer service before your company goes under an all your workers are in the Food Stamp line.
We unfortunately will be looking for another service. We found we are still paying for something we asked to be removed. More than once

when i was being set up, i was told korean channel was included in the set up but to call and have it removed, the tecnition called and removed it and i also called to have it removed. i am still being charged for something that i have cancelled. when i was set up i had the tv in a temporary location until i had the living room floor finished. i was told by the tecnition when he put the cable in the living room that i counld just move the tv myself when i was ready, there is two cables from the wall where it is now and only one in the living room.
i was told t will cost $49. to have a tecnition to come back and reset up everything if i want to move it. my complaint is that i am being lied to constantly and being charged for services that i was told i will not have to have. is there any way of canceling this service with out hurting my credit if i can't get these two issues resolved?

I am an onsite property manager and they have INSTALLED several satellite dishes on our building which has been made against policy here. They never asked for permission and drilled into the building (bricks) we allow ONLY non permanant stands ONLY!!!! We need these taken down and damage fixed!

This was so tasteless and petty. Where is PETA when you need them? I can't believe it's still being aired round the clock. The small dog taken by eagle commercial by Direct TV should be pulled from the airways and the creator should be fired and never hired again by anyone! How is this funny in a world where animal abuse is widespread and people continue to be so violent. We don't need more violence we need less. Direct TV you disgust me with your advertising!

Direc Tv are the biggest scammsters over any other cable company. The government should shut them down! Put those bastards out of business. They don't let you know you are paying for up front. They give you at first all these unnecessary things that you don't need. Also, they don't tell you when you initially sign up for their service what this or that costs initially. They are idiots! They insult the intelligence of us Americans. When I find out the correct governmental agency to make a complaint, I certainly will!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

I have had direct tv for exactly one year now. We pay to have a premium package and your company has treated us like complete garbage over this past year. I have never been so dissatisfied with any service of any other kind. I have been overcharged at least three times, signed up and charged for packages I did not even want or know about until I was billed.
The worst thing yet was the fact that i referred my father to direct tv to get the friends and family discount. When I asked the gentlemen on the phone how to receive the discount he said, " I do not handle that you have to call a different phone number." Then when I called the other phone number, I was told since I did not give the first gentlemen my account information I was no longer eligible. I explained my situation to a third party and he said that we should be a shoe- in because it was not my fault since I had personally asked as I was setting up my father's account.
On my fourth call, I was told that I would not be receiving it and there was nothing else he could do. Even after that we had yet ANOTHER problem with your company. Our master dvr box that we have in the bedroom broke out of nowhere, we called to get a replacement and they sent an HD box instead of the master DVR box that we have in the bedroom. We must have told the woman on the phone five times which box we needed (and still got the wrong one). We pay for whole home dvr and because of being sent the wrong box could not record anything for almost two weeks. I feel our bill should be prorated accordingly since it was no fault of ours.
If nothing is rectified by this complaint I plan to take my complaints as high up as I possibly can and spread the word on how terribly disorganized and apathetic your company is. Already, I have talked three people into not to renewing their contracts with you after they heard about the copious amounts of issues we have had. We are looking to cancel and go any other way because it cannot get any worse than dealing direct tv.
Also, my dad, whom i refereed, AND GOT NOTHING FOR can record in every room and we can only record from the master box. I am not sure why he got such a better set-up than us, but I have never been so disappointed in a company before. My father and I both plan to cancel services with you and I will continue to try and save others from being roped into your lies and incompetence. You should be ashamed for treating high paying customers so badly.
My next call is the better business bureau unless someone can fix this mess. I look forward to getting this straightened out as soon as possible. I'm sure you can understand our frustrations on the matter, and any adjustments to our bill, and receiving the friends and family discount as I was promised would possibly keep us from cancelling.

It's unacceptable that DirectTV allowed TW Cable to cut an exclusive deal with the LA Lakers to broadcast games. I realize that the Lakers had a hand in it too but I'lll be cancelling by Direct TV service. Say goodbye to mt $225 per month that I pay you. it's a shame since I like most everything else about DirecTV but the Lakers games are more important. Why they would blackout the LA sports scene I will never understand.
Have been a loyal customers and you guys are dragging your feet with DirectTV's Lakers broadcasts. It leaves us no choice but to transfer to Time Warner if not resolved soon, as more upset customers every each day switch. Other cable companies have come to an agreement so hurry and settle please.
Okay this thing is going too far. Initially I was willing to give DirectTV a chance to negotiate a good price. We are like 6 games or more into season and still no agreement. I have gotten very frustrated and discouraged. I am seriously thinking about going back to Time Warner because of this. VERY UPSET!
Good luck!

I'm a five year customer whom is older than dirt and I'm trying to return my 3 receiers ,however your policies and less than receptive employees has made this rather simple procedure , a nightmare.Over a week ago I told one of your representatives we would be moving on the 14th of nov. and I wanted to return the equipment like a good little employee he tried to talk me into taking it with me, as I have other issues with Direct T.V. I informed him I wasn't interested . Now I could go on about he said she said etc , BUT THE BOTTOM LINE IS I'M THE CUSTOMER HERE AND YOU AND YOUR COMPANIES JOB IS TO FACILATE MY REQUEST AS QUICKLY AS POSSIBLE!!!!!!!! I need the boxes here by tuesday as our movers will be here wednesday our furniture will then be stored for a month until our new home is ready. I implore you to please get these boxes here by tuesday or give me a place I drop off the equipment You have installers driveing around here all the time. My whole 5 years with DIRECT TV has been a love hate relationship please lets end on a somewhat positive note. Thank You for your speedy resolution of this matter

I have automtic bill pay set up with your guys and my bill was taken out on time and then two weeks later another amount was taken out from directtv.
When i called to question this they said that it wasn't showing on their end and that they didn't believe it was taken out. So i was told to fax in my bank statements showing it which i did that same day and they told me it would be taken care of in 10 days.
Well today is day 11 and after talking to DirectTV again i was told that it hasn't been reviewed and they needed to verify that the money was actually taken.
I sent in documentation from my bank, i'm not sure what else they need to verify and why it's taking so long.
Money was taken from me that i need to pay other bills and i think it's ridculous that it takes so long and that its still going to take longer. I want my money back ASAP!!

This is a company that needs to be put out of business because of their unfair business practice.
They took the amount out of my checking account without my permission in the amount of 197.30 the amount approved was 96.25. I am talked with 5 different people from Directv to get this resolved with no results. They have refused to put it back in my account. I have called back and cancelled my service with them and reported to the NC Attorney General Office not that anything will be done if not I will call TV station 5 on your side. I have never been treated in such a rude disrespect way. They owe me 101.06 they took from my account without permission. We as consumers no longer have any rights and businesses that you trust with your info can take advantage of you and do not to answer to anyone. I plan on anyway I can putting out negative info about my treat by Directv. Thanks

When I signed up for direct tv 6 months ago, I was told that when I moved from my Summer place to my winter place they would install a dish and make all The changes changes free of charge. I called to have the move made so now They want to charge me $118.00. When I asked to speak to a supervisor I was transferred to An answering machine. The rep I talked to originally told me the sales department didn't know what the other depts. charge. I said that means customers are lied to right from the beginning. He stated no that each department Is separate and the others don't know what the others charge. I have Not received a call back from the supervisor yet. It's been several hours.

I got Direct tv through century link as a bundle package in february of 2013. From the start I was lied to and my service was terrible. At first I was told i get get tv in my bedroom like i was getting dish network they said no problem. I explained to then that i was going to be having surgery soon and I needed tv in my bedroom. they said they could do it. Well the tv in my bedroom worked but i couldnt change the channel, I would have to get out of bed and go to my bedroom door to change the channel . I also was having trouble with the picture almost every night my screen would get white then a message would show saying acquiring signal then I would have to wait till the picture got back also the voice wouldnt be on and if it was it wasnt in sync with the show. I feel that my disconnect fees and all my payments should be terminated due to bad service from the beginning of the time I got direct tv. I am on disability and on a tight fixed income . I thought I was going to get good service but I did Not. Would You pay for something that you had trouble with from day one. I thought direct tv was a good company.
Nickolas Tafoya Sr.

Hate to write this kind of thing, but just a warning if you are thinking about subscribing to DirecTV. Check out internet sites by Googling with phrases like DirecTV complaints, reviews, lawsuits, problems, etc. It'll open your eyes, My experience includes lousy service and the worst telephone consumer experience ever, I think - its advertising aimed at slamming cable is ironic. Cable isn't a lot better, but this is really the pot calling the kettle out.
My latest experience is, after I canceled, returned receivers and cards, and paid my final bill, they sent me a bill for two movies I supposedly orderd on PPV five or six months ago. I did not order the movies, and rather than sit on telephone 'service' for 45 minutes, I'm just going to pay the bill and do what I can to warn others. Better Business Bureau ratings for these guys are among the lowest - check it out. Just not worth the hassle.
I'm not putting my name down because I suspect they will send more bogus bills.I wonder what kind of financial straits they must be in to treat customers the way they do. Shame on them.

Directv shut of mt service because I did not pay a bill. I payed the past due portion of the bill to keep my service active. Then 2 weeks later they shut me off. I think I go back to time Warner. Plus I noticed charges for items I did not authorized.

I cancelled my service with DirecTV after they tried to charge me $300 to transfer my services after I moved. I was not willing to pay that, so they sent out a technician to verify I could not receive service in my area to waive the cancellation fee. While the technician was at my new home, he stated the reception would be spotty and if I wanted to I could pay him $100 under the table to put up a dish, instead of going through directv and paying the, $300. I was not comfortable with this because it was not a guarantee it would work and made me feel very uncomfortable. I called on march 20th to cancel and a representative assured me I would not be charged the $60 cancelation fee.
I made sure to verify with him that on my final bill I would only have to pay my prorated cable service amount and not the cancellation fee. I called today about the fee and the manager Nicole and she told me she could not remove the fee eve though Parker said, and the conversation is recorded where he said it, I would not be charged. Then I asked if they could sent out another technician to verify I could not get service where I live and she said my service is already cancelled that I did not have that option anymore. I was not aware that this option would be voided after the service was cancelled. I am very dissatisfied with directv and believe they should honor what their representatives are telling customers.

I just cancelled my services with Direct TV and they are charging me a fee about 300.00 I have added a new service dvr in March 2012. Fron day 0ne , I complained to them that I have trouble with the pictures on certain channels or programs .The pictures are unsteady, just like playing a dirty disc. Someone came and tried to fix it but as soon as the technician left, the picture was the same, esp if I am recording. So I phoned them and told them that problem has not been resolved. So the tel . operator said that they are working on it at their end. I did not call them again because went to
Chicago, came back to vegas then left again for a month, so I couldn't follow it up because I have to be home for them to fix it. So when I came back in May, I called them about the problem they the said, they couldn 't detect any problem . I called everyday, they said they are trying to fix it at their end. I asked if they can send someone to fix it but the girl said that there is nothing wrong with my system but maybe in my neighborhood, "they might have a certain equipment that 's affecting the reception of the tv. They even gave me a free month HBO, thinking and hoping that the problem would disappear in time, I accepted the offer as an apology! Days and months, it's the same. I tried to call Direct TV recently but it's always been busy, and I can't stay on the phone forever, I work 7pm to 7am, graveyard... so I get tired waiting on busy signals. So finally I was able to get through and I was so frustrated that I cancelled my services with them. They offered solutions but I told them that I was asking before if someone can come over and fix it but I was told there is nothing wrong with my converter or dvr .. and now that I was cancelling their services, now they are telling me that they are gonna try to solve the issue. But I told them I was done with them ! So now they told me that I will be charged for the breach of contract, but I told them that I refuse to pay for the fee because in the first place, I was already dissatisfied with their services. I still have their converter, and the dvr, and I will return it soon . the dvr should contain the poor pictured programs that I recorded. will they be able to review those programs as proofs that I still was having the problems?...... I hope you can help me with this.
Thanks,
Trinidad

We had Directv come and install their satellite dish as we decided to leave Dish. Right after installation the dish kept trying to search for signal with error codes. Directv sent out a service tech and he fiddled with some wiring and said problem solved. Then we lost signal again about 1 week later and they had to come out a 2nd time and they replaced a fitting of some sort. The signal again was lost later that SAME evening. Another call to Directv and they send another tech out and he said the previous tech was lazy and put a fitting in wrong, so he fixed that and said we were good.
Then 1 1/2 weeks later we again lost signal and when I called to complain I found out the tech wrote we had "bad wiring" which in fact is a lie...our wiring is fine, the tech specifically said it was the fault of the past tech that caused the problem. Now they are sending out another tech but I'm wondering if they aren't coming up with a "wiring" excuse to get out of admitting they can't do the job right and putting the blame on us so they can charge us for tech support.
I found they had agreed to a s14 million dollar settlement for deceptive practices in late 2010. One of the agreements was that they can not charge a cancellation fee on a consumer who cancells because they can't fix a recurring problem. I made a copy of that article and I plan on showing that to them when they come for their 4th visit with a 2 month period. If they can't make this right I will not pay for cancelling the service. I can for starters report them to the BBB and the Federal Trade Commission and just keep going down the line. I am not letting this go.
I hope this letter helps out the next person...or possibly help me with a resolution to my problem. Thanks for letting me vent.

I ordered Directv March 2012 I was told my the agent my bill would be 35.99 a month for basic service and I have a welcome letter with the information printed on it. On November 26, 2012 I called to talk to someone about my bill, but it also was the second or third time that I had spoken to someone about the bill being so high (106.70) this is almost 4x what I was quoted my bill to be a month. There should be some type of law against this, Directv should be made to honor what they tell a customer. When you call the customer comes out on the bottom or lose their service and even then if you don't keep the service you are hit with an early termination fee which is 300-400.00 What is this world coming to?, when basic tv cost more than it does to heat your home. Everybody on directv end is speaking from the same script they are not trying to help all they want is the money even if you don't owe it.

The sales rep told me the DVR/HD was free and that my monthly bill would be $29.99.
The bill was $49.99 with my "Rebate". When I complained I was told the DVR/HD was not free.
I asked them to remove it and I was told it would cost me $160.00 to have the box changed out.
I told them to cancel my DTV service and then I was told it would cost me $350.00 for "Early termination fee".
I said I'm not paying that and they said they would take it out of my credit card account.
I told them they were not authorized to do that and they said they would as they have my account number on file.
Naturally I closed my accounts and notified my bank of this threat.
I think they breeched our agreement by lying to me and refusing to make it right.
Barbara

my cable been off since august 2012 they decide to run my friend credit card that they had on file for a while in november total 565.95 only gave 160.00 back and wonder where is the rest. i have been calling sine the incident happen talk to to many people and getting different story so they won't repay him. tbey were quick to take his money but not yo return it. they call them selve collecting the remain balance adding it up on line equal out so no money to be return.
no on gave them permission to run my friend card he is piss off because of what they did . Now they have a law suit comimg now

Direct tv is a crarpy television company. After 3 months I called to cancel the movie channel s. The lady says we have a special movie deal . If you buy one Ud get the other one have off. So i take it. But when I get my bill it's 115 bucks. I called and cancelled all movies and brought the problem up. They said we may have promotion program s for you.. I'm like okay. The lady then gets on the phone and says there none at this time and we can't do nothing for u. This company is a piece of crap. And I'm seriously think bout cancelling my contract with them and taking Netflix!
Sensiroly the pissed off direct tv costumer

When I moved into my recent condo I was told that cable television was an amenity. I enjoyed this amenity for 13 months and it was suddenly shut off. I called the 3rd party (Access Media) who had initially created the account for me and was told that Directv had shut off the receiver siting it as a delinquent account. Representative Claire with the 3rd party company advised me that they started service on a receiver that did not belong to me and had finally caught the error and issued a shut down. I informed her that it wasnât brought to my attention before and I would like to continue receiving service she informed me that I would have to purchase new service and pay for installation.
I mentioned that there already was a receiver in my condo and I would like to just transfer my service to that one, she advised me that I would not be charged for the Directv error and that I would need to return the receiver and set up new installation to enjoy cable television. I asked her about some specials rates that she could provide to me and was offered a start-up package that includes a HD DVR Genie, The rate quoted for this device? $199 staring at an offer I received in the mail I informed her that I could receive that same receiver for free if I start up through Directv.

Directv took money out of my checking account without permission. i suspended my service about six months ago and discontinued my automatic bill payment to my account so my services just started back on the first of November and so i guess the decided to take the payment out of my account without letting me know when and how much also they increased the payment without my knowing. They have took all my trust away from giving companies my account information and the have committed fraud from a valuable customer. I don't recommend anyone to have services with directv because they are rip offs.

To: President of Direct TV Â Â Â Â Â Â Â From : Jim Takeuchi
I was requested by your customer service rep to write this memo to describe my situation;Â As I received the phone call by CBE Collection (Ms. Lili) regarding $63.28, I called and spoke with your Customer Service person on Sept. 26, but her explanation regarding $63.28 has not been cleared enough. I never received any bill of $63.28 from Direct TV before, yet I received the phone call from CBE Collection agent.
I always have paid my monthly bill through Verizon (I participated in triple package deal such as Internet, telephone and direct TV) on time and therefore I am very upset about your approach to treat loyal Customers like me. I am not in the position to pay the bill until you explain the entire situation adequately and apologize me for such behaviors and actions. I am looking forward to hearing from you.
Best Regards,
Jim Takeuchi
E-mail address; jim.takeuchi@terumomedical.com

I had trouble viewing recorded programs on our 2nd receiver and I called in about the difficulty and was sent a new receiver. Upon getting the receiver I connected it and it needed to be setup. The setup requires information I do not have or know and two (2) technical support advisors would not help me because they said I was not an authorized user. I informed them that my husband added me to the account and their response is yes but not as an authorized user to the account. One mentioned that this was a new policy. I told them I would believe that if I was added to the account my husband would have meant for me to be an authorized user. When asked if any notification came out to the customers of this new policy both agreed that it was not sent to customers. This is not a good business practice period. I have been on the receiving end of company changes where customers were not notified and guess who gets to listen to the customer BITCH. You got it the lowest paid employees of the company while the top guys making the policies and bringing home incredible amounts for their salaries make the customer service clerks life a living HELL. I am not IMPRESSED with a company that treats their employees and their customers with so much disrespect. I hope you get treated the same way you treat others. Happy Holidays.
P.S. Itâs not rocket science to know that the account shows you sent out a new receiver to us, so anyone calling in to have it activated would have to have our account information as well as an account with DirectTV. I could see it being an issue if in fact someone called in to activate it and there was no record of a new device being sent out. Once again itâs not rocket science to figure out if someone would have been illegally trying to activate the product. Thank you for a wonderful morning spending more than 2 hours trying to activate the device you sent to me.
Far as investing in company that treats customers and employees this way, thatâs not going to happen. I would imagine the Federal Trade Commission would be interested in Your business practices.

I call direct tv back and they said my bill was 89 a month I had no idea that they had went up on my bill no one call email they just took upon themselves to up bill. I told her I just made two payments in dec but I'm cable will be interrupted if I don't pay 93 by dec 26. I was mad as a customer because no one explain to me how much the original package was due to I had the promotion package at the time.
How Fo they no if you want to keep that same package or not without your we're about so now they want to cut service off because they made mistake as a customer they should not a bill off since no one never contacted me didn't not know that they can pick your plan an add more to your bill without acknowledge.

I has been a customer with Direct TV since the year 2005.I have been experiencing financial hardship since my illness of the year 2010.After evaluation my situation I decided that I can no longer afford the direct TV service anymore.I spoke to direct TV Representative and requested the termination of service. I received two boxes from direct TV to returned their equipments, which I did.I told the Representative I will pay them as soon as possible.I always use my debt card to pay the bill through direct TV automated payment system. I did not authorize direct TV to take any payment from my account at any time except when I called in and pay the bill using my debt card, because I need time to get the needed funds before making payments.On Saturday may 4th I discover that direct TV have made unauthorizes deductions from my account and in doing so have deprive my children and myself the funs we need to provide for our basic needs.Furthermore my account will not be able to cover all the transaction therefore will occurs fees and make my bad situation much worse.Please I am asking your agency to put a stop to this unfair practice.This action will cause great distress to a single mom who cannot provide food until the next paycheck.Please understand I am not looking for sympathy I am just stating the facts. Thank in advance for your help.

I have had Direct TV's satellite programming service since 2003 and have kept their service even after the contract expired years ago. Last month (October 2011), I cancelled their service due to bad economic times. Their agent told me not to make any payments until I received the final prorated bill in the mail. I had been using their internet-based system to make payments which required "my authorization for any transaction". The final bill was going to be paid when I received it.
The final bill was for $100.08 which was reasonable. Direct TV did not wait until they received my payment; instead, they entered into my checking account and withdrew the money without my authorization - this is an outright action of theft! I am the only one with the authority to make payments from my checking account (whether online or via hardcopy check). This is a breach of trust and actions of a company that will steal from anyone the first chance that they get when it suits their purpose.
This cannot be allowed to happen. It is a legal issue which the government needs to take action to prevent. If a company advertises a service option to pay via their internet connection, this does not allow them the right to enter and take your money anytime that they want without your authorization just because you have paid in the past using their internet service. It demonstrates that when a corporation is given access to privy information from their own loyal clientele, they will use that information to steal from the client.
Did they think that after 8 years of paying their programming service, all of a sudden they were not going to get paid the last $100.08? I run my own business. If I disrespected my clients the same way, I would have been out of business along time way. If I took the same actions as Direct TV, I would be in jail.

On September 30, 2012 I switched to DIRECTV from Time Warner Cable because I was tired of the cable company's repeated "Sorry, we can't do anything to correct our mistakes" customer service attitude. I regretfully feel I am receiving the same disappointing customer service from DIRECTV. I am a first time satellite TV customer so I made sure I had a list of questions written down to ask during my initial installation. I had a receiver installed in my bedroom which is the only place I had a television at the time. Knowing I would be purchasing another television for downstairs soon after, I specifically asked the installer about the process for getting a 2nd receiver. He went downstairs and checked the outlet and told me it was fine for a receiver. I asked if there would be any extra charge. He said I just needed to call DIRECTV to add a receiver and a monthly charge of âlike $6 or $7â would be added to my bill.
On November 19th, per my conversation with the installer, I called DIRECTV to add a receiver and to my surprise I was told I would be charged $150 plus a monthly equipment charge. I was fine hearing about the monthly charge because I was aware of that however I was appalled to hear about the $150 charge for the receiver. I told the customer service representative about my conversation with the installer and the representative told me "I'm sorry Ms. Orange but our installers often don't know what they are talking about when it comes to DIRECTV policies. We can not do anything about the $150 charge for the 2nd receiver".
Well, that is unfortunate misinformation and a mistake on the installer's part that should be rectified fairly. Given my plans for purchasing another television that would need a receiver within less than 2 months after my initial installation, I surely would have asked the installer to leave the 2nd receiver with me on the day of my installation to avoid the $150 charge had I known the truth about the cost of adding a receiver after the initial installation. Last night I found a DIRECTV Equipment Lease Agreement online which does state the $150 fee for additional receivers ordered after the initial installation however this lease agreement was never gone over with me nor was I ever asked to sign one. This misinformation was the Installation Technician's fault and miscommunication that I should not have to pay $150 for. The Technician's ID number is MANCO40332.
I would appreciate if this mistake on DIRECTVâs part was handled fairly by waiving the $150 charge this one time because of your employeeâs miscommunication. By doing so, you will have a loyal customer. If this can not be resolved fairly, I am sorry to say that I will be counting down the months of my contract and you will not have a repeat customer in 24 months.

In March of 2012, I called AT&T to sign up for Uverse and internet. They informed me that Uverse was not available where I lived but they had a partnership with Direct TV. I called Direct TV and informed them that I had my house up for sale and would be moving and specifically asked if there would be a charge to move and was told "No". I even questioned them because it seemed odd to me.
I would have stayed with cable and waited until after I moved. I was then offered a position transfer by my company from IL to NV. I sold my house and was living in a hotel for a month before moving to NV. Direct TV told me that they would suspend my service for 6 months since I was living in an apartment and did not know how long it would be before I bought a house.
Once I was moved into a house, I received a notification from Direct TV that I needed to begin paying for my service again. I called to have the installation scheduled and was told that there would be a $235 fee. I asked how much it would be to get out of my contract and was told $295. I argued and they said they could escallate my complaint and a supervisor would pull the recording of my call from March and call me back within 72 hours.
They told me that in order to escallate the case, they had to charge my account for the $235 and schedule installation. I told them to schedule it out two weeks to allow time for me to hear from the supervisor and resolve this issue. I waited 9 days and did not receive a call. I called again and was again told that I should hear from a supervisor any day. I told them to push out the installation another week. I waited 5 days and still did not hear from a supervisor.
I called AGAIN and this time I was told they could transfer me to a supervisor. They transfered me to a supervisor and she informed me that I was required to pay the installation fee and there was nothing she could do and that the supervisor is not the person to pull the recording from Mar and do the research but I would have to file a complaint on this website. In addition, I was informed that to get out of my contract would actually cost me $400! I asked why I had been told $295 a month ago and he said the other representative made an error. I am beyond angry with Direct TV.
I am tight with money at this time and I told the supervisor that I would like to do another 3 month suspension to get caught up before doing this and she said that it was not possible to remove the $235 from the account now. I feel that none of these representatives were willing to stand behind what I had been told or to work with me and allow me a few more months to come up with the money for this installation fee that I did not anticipate due to the false statements made to me.
I have not yet said anything on facebook or twitter about this but will absolutely be slamming Direct TV and definitely will switch my service to Uverse (who charges NO fees!!!) as soon as my contract is up. I don't know why anyone in their right mind would use Direct TV with the horrible customer service you have. I would greatly appreciate some form of resolution in this matter.

On February 3rd, 2013 Direct TV took an unauthorized payment from my bank acct. This "payment" has cost me hundreds of dollars in bank fees and I am now facing eviction. This happened once before with your company. On that occasion the money was returned and I received an apology and an admission that the money was taken illegally. This time all I am getting is a run around from a lot of people that don't speak good english or don't understand what my problem is. Trying to speak with anyone with some kind of authority has left me on hold or disconnected. This needs to be resolved, now.
Please get back to me ASAP.

My Mother is elderly & she is on a fixed income and DirectTv took 225.55. out off her account without her knowing this. that was money for food and meds I think it's very sorry of them. Something has to be done. They said she signed a contract but could not give me the date & time. Regardless they still don't have the right to take money from peoples account without permission. It's time someone stopped them from doing this to the elderly and the government protected us from scam artists like DirecTV!

Our only NBC channel is 24 so we have been able to get sports games or programs we want to see. We should have another NBC option is 24 is not able to get their technical problems solved. Come on DirecTV help me out here what are your customers do if you can't keep our shows on TV?

I have ordered service with Direct TV/Smart Circle on March 23rd, to be installed on March 28. My problem begins here. The installer from Smart Circle never came, and never called to say he wasn’t coming. I called the next day, and they said they would come to install, but never showed up, again. It is now Wed, April 2nd and I still don’t have Service. I spent many hours on my cell phone trying to get answers, installation, but still unsuccessful.
I am going to tell everyone I know, to never get Direct TV service because of the way I was treated. I still need answers as to why this Independent Contractor never showed up, nor had the decency to let us know he wasn’t coming. I am currently on the phone with Direct TV and will be speaking with a Supervisor, for the 2nd time, along with several other representatives from your company.

I am unhappy with the choice of weather reporting done by Direct TV. The current channel does not cover the NY Metropolitan area enough. I’ve sat and waited over an hour to see my weather report. I know more about California weather than I do my own. If you are going to save money on weather reporting, at least get more localized reporting.

I have been a customer for many years. The problem I have is the pricing and the type of programs in the packages that are offered. In 2013 my bill increased each month and good channels were dropped and replaced with trash that is not fit for families or good use of air time. I called on 6-28-2013 to have my service disconnected. I spoke to Katrina and at that time she adjusted my payments for 1 year to $50.98 if you can calculate you will see that 1 year has not expired. I have had no problems with the payments until 2-2014 when it was increased.
When my bill came for this month it is $105.77. You must think people are so desperate for tv that they will let anything go but you don’t know me. I don’t need to have your service or anyone else, I don’t have the finances to pay that much money and get so little for it. I called to speak to someone only to be disconnected, I will try again but if I get no help I will disconnect.

Been with Directv since ’97.They were great for many years then something changed.The pricing would go up for no reason without warning. The equipment began to fail. Living in the city, and having Directv with no problems I purchased the protection plan in’06 because I moved out of the city and thought that I might run into some problems in my new location. Early on when I ran into problems, but because I had the protection plan, the 1 or 2 minor problems were dealt with easily. I then began to develop picture problems, I was told I needed a new receiver, now a contract, 1st one in 10 yrs, another receiver, another contract. My bill is going up and I don’t get good answers as to why. I had the NFL Sunday ticket since 1997, I retired in 2010, and could no longer afford the Sunday ticket, but I purchased another and then stopped the next year. I then heard radio ads about free NFL Sunday ticket for new subscribers, I called as a long-time customer,13 yrs, and told no for me. I called the following year and was told 1/2 off for NFL Sunday ticket.. I got a new tivo, old one died, new contract and a very much larger dish on my roof. My “new” Tivo often did not work as well as the old one, even when there was not a cloud in the sky. I would call and complain, and nothing. The last straw was in late fall, when light rain knocked out all TV reception. I decided it was time for a change and decided to go with the parent company AT&T (U-verse) who they refer to as their partner. Never paid a bill late and my reward to change subscribers was to be charged $40.00 early termination of the “contract”. DirecTV began as a class act. Better than any cable or any other satellite company until they decided to just become money grubbers like the rest. I, as a former customer, and the rest of your current customers deserve better
Delano W.Tucker
Disclaimer: This complaint was submitted by Delano Tucker on 03/11/2014 at IP address 172.15.237.181 using our Directv complaint form. This opinions contained in this Directv customer review titled, “Bad service, contracts(2yr), Protection Plan” do not reflect the opinions of this website.

Direct TV was suppose to come to my house to give me a free upgrade DVR. Time was between 12-4. I called at 2 and told them I had an unexpected pick up grandson at school. Would be gone from 3 and 4. At 6, I called to see if they were still coming. Lady tried to contact the service man and could not. She gave me the name and number of his supervisor Gordon and told me to call him if he did not call me. That he was aware of the problem. He did not call me so I called the number she gave me. Gordon answered and he said he had no idea what I was talking about. So I started telling him my problem. He hung up on me! I was so patient about the whole thing until then and that made me furious. Now I am not sure I want my upgrade because I am not sure I want 2 more years with a company that treats their customers like this!

I pay well over $2k per year in service fees for Direct TV and do not get value for my money due to service outages and boxes going bad. I have been calling for service for around a week, this time, but they cannot seem to get a tech to make a call despite my paying for free service calls.
I am a doctor at the VA and cannot drop patient care to go at their convenience. I am tired of people like ‘Andy’ your customer ‘service rep’ try to tell me what motivation is and being argued with and tell me ‘what my problem is.’ I have asked for them to contact my wife to arrange some service time but she is a healthcare professional too. I will post my complaints over many complaint boards

IIn March 2013 Directv offered a rebate of $10.00 for the month if the customer purchased at least 4 movies. I assumed the rebate would be given on my March bill. Now I find it would be given in the form of a coupon which must be filled out, but it will not even be received for 6-8 weeks. I n the meantime, I must pay for the movies in full with my March bill. This means they will be gaining interest on money they receive for the masses of customers who take advantage of the offer. It is ridiculous that I need to wait for months to receive a rebate. If this is their offer, they should explain what they intend when they broadcast the offer.

we have been customers for over 20 yrs- our monthly statement increaes all the time with no explanation. we just took it. then we moved, had Direct tv upgrade us to HD and add another receiver . After a couple of days-we lost local channels! NO ABC, CBS, NBC, news or ANYTHING!!!! REALLY?! you expect people to not have access to their news and weather and other shows? we called about it and was told we might get a waiver to receive local channels out of L.A. Again, REALLY?! we live in Colorado-why would we want LA news ? It appears that when talking to a rep on the phone, the right hnd does not know what the left hand is doing-no two reps gave us the same story on any of the issues. You have lost our business and we will not reccomend your service to anyone!

been on direct tv since august and have called customer service 5 times..they never figured what was wrong just kept replacing part til it worked..i got tired of calling and the direct tv agent telling me how sorry they were I had problems but it would br 3 days before anyone could fix it. the tech who comes out is great polite and knowledgeable..my system goes in and out at least once a month..no sense in calling anyone it usually fixes itself in a couple of days…when it works its good but I never had as many problems with cable…siick of direct tv..

Hello,
I am writing to you regarding how unhappy I am with the customer service at Directv. I have been a customer for over 13 years and I just can’t believe how I have been treated.
Today I called to discuss charges on my bill and also to go over my bill in general and was hung up on 3 separate times. I asked to speak to a manager and was connected to a floor manager who apparently didn’t want to deal with me as well and hung up. I will point out all 3 were English second language which always complicates communication.
That said I am strongly considering cancelling my service seeing that nobody wants to address my concerns at Directv.
Regards,
David and Rosann Gilbert

According to my credit union, $701.50 was debited from my account without my authorization. I do not have an account with Direct TV. I have documentation from the credit union showing when the money was taken from my account by Direct TV. This has caused my bills to fall behind. Please reveiw this as soon as possible. Please respond by email when you receive this. I will do whatever I need to , to get this resolved.

I entered into a contract with Direct TV 010 12/17/2013 after being referred by my son. I was told at the time by the representative I would receive $10 off my bill for ten months ans well as 3 months of discount for various preminum channels. I later referred my sister and called customer service giving the date of installation and was told I would receive $10 credit once again. To this date I have not received the $20 credit and only received 2 months of the discount ($45) for the premimum channels. I am also a AAA customer and entitled to a discount, which Direct TV seem to know nothing about. I have been calling and calling concerning these issues but unable to receive any assistance concerning this matter. I want to file a law suit due to false advertisment and breach of contract by the aforementioned party, if this matter can not be resolve soon.

I just scheduled an appointment for 3 Apr 13 for around 1630 to have my service installed not but a few days ago. I was told that there would be a note for the technician servicing my installation request reminding them that I would not be home until 1630, seeing as I do not get off work until 1600.
When I called the appointment line I had to reschedule for 5 Apr 13 as the technician was already about to start on another appointment. I was sold when I subscribed for DirecTv services but this really irked me. Also, the technician called my cell phone around 1300 saying that he was on his way to my apartment.
I was still at work and could not be released to let him into my apartment unit. I specifically told the representative helping me setup this appointment that I would NOT be home until a specified time. Now, I am inconvenienced.

To whom it may concern at directv ,I am very frustrated at the way your company handles damage claims..on Saturday March 23rd ,2013 at approximately 2:30 pm an installer named “Cory “from DirecTV drilled a 3/4″ hole in the east side of my home and while doing so cut through the internal electrical run thus darkening half of the home.
This also caused a flash and started the insulation in the wall to burn. I personally found the damage on Monday, March 25th at 2pm and contracted my home contractor. An electrician had to open up about 10 feet of the exterior wall siding and repair the wiring, replace the burnt insulation and restore the circuits in the home.
Please see the invoice and pictures attached. I called the DirecTV service line this morning at 10am and talked to a rep named Adrian after an hour long phone conversation he could not take my claim or help me with my claim or even give me a claim number or further contact, Stating the Direct TV customer (who was only a guest in the home) is also a DirecTV employee and that he would loose his job if he assisted me..
I find that odd that if a landlord has a valid claim that your customer service people cannot assist in a remedy. Please also note that this installation was not authorized by me and I think your staff needs some training in the correct procedure in installation on rental property…
I am seeking damages in the amount of $1275.80 and If this email goes unanswered I will have no choice but to pursue this matter in court…

I’ve had the same problem with them all year…I freaking hate them! I feel like they have been stealing from me. In my building we can only have direct tv. Worst customer service ever! In fact its out right now…im watching the nfl championships with my old school rabbit ears. Oh and if you call they put you on hold until your disconnected…yesterday 45 minutes; I made the mistake of asking for a manager. MDU their tech support…4 appointments only showed up once…1 month later out again.

My wife has an account with direct tv and my name is not on the account. I tryed calling customr service to ask a simple general question and was told because my name was not on the account they could not answer my question. This is not how you treat a customers of your company. I pay the bill so you are going to lose a customer because of the way you want to treat people. There is no reason that anyone cant call up your company and ask a general question reguardless if they are on an account or not. If your CEO cares so much about his customers he would not allow this to go on at his company.

My mother who is 82 had to move to live with me because of health issues and could no longer live by herself. Direct Tv wants to still charge her a 300 early cancellation fee. After talking to several people and getting verbal confirmation of waiving two hundred of the fee, she paid what was left of herbill. She gets new bill with a creditor whatshername just paid and wecallsirect tv and find out ohno, she doesn’t have a credits he still owes 89 more dollars. Seems funny how they decided after she pays right away and over pays at that, she no longer will get the 200 credit on the early cancellation fee. She won’t get it and now owes more. Hum!!!! Direct tv has one funny way of treating customers and we will never have them again as I will also be canceling my service. What crap, I believe it is elder abuse and will be telling everyone I know about it. Amy Beebe

We got Direct TV in Sept. 2012, for the NFL Sunday Ticket promotion they were having. The failed to mention that the package didn’t include the play-offs or SuperBowl. We just now got local channels that don’t include CBS, who is airing the SuperBowl this year. The other local channel freezes every 5 minutes, not to mention the brown lines that appear when you turn your tv on. Customer service is very frustrating, even if you get someone who can speak clear english. Our bill was never right, they will still keep charging you for the 3 month movie channel promotion if you don’t call and tell them to stop. We are getting rid of the frustration after only 4 months. There’s a $400 fee for breaking the 2 yr. contract, but I’m going back to my local cable co. anyway. Lesson learned!

For months now we have experienced constant interruption of service with 5 of our 6 TVs. We have had Direct TV for 13 years and despite q quite hefty bill which we pay each month, we continue to be told that “it is a problem with the R16 receivers and we are working really hard to correct the problem”. It has been at least 3 months and no resolution. When I asked the customer service rep how long it might be, she had no idea and just asked us to “be patient”. i also asked how I file a formal complaint, and the response was “I don’t know how you do that Sir”.
I guarantee you if I were to not pay my bill, Direct TV would take action. Bottom line is that if it faulty receivers, then they need to be replaced at no cost to us- that is what we pay for. I will likely be changing satellite companies as soon as our contract is up and will be sure to let everyone I can know of the poor service.

My husband and I called in to enquire about getting direct tv and was given false information concerning what channels we would have for the 2 years. We were both told buy a lady named marie that we would have the movie channel for the entire 2 years and would not have to pay any other monies. She said that it was part of the package that we got. She also said that the call was being recorded and I was glad about that because they could go back and hear exactly what was said. She did this so that she could get a sale and we are truly angry about it.
They called to welcome us to direct tv and I spoke to customer service to make sure that this was correct and they told me no that we had to pay $45.00 if we are to keep the movie channels after 3 months. I then talked to the supervisor on call and she said the same thing. She did not try to make things right after knowing that the representative had lied just to get us to sign up. We are truly disappointed.

After being a customer for over 10 years we have seen this company go from great to the worst in the last few years.A first when you called they would do everything they could to make you happy with your service,now its a battle just to get the least bit of help with faulty equipment.We have a dvr that has a phone connection that doesn’t work and is very slow and after many calls we were told that no new dvr’s would be replaced unless it was totally out and not working.Now every time we want pay per view we have to call or text when all we should have to do is select it from our guide.I guess customer satisfaction is an antiquated term in this day and age.

Why are you screwing over the long term customers that made you what you are today? I believe Krystal stated I had been a customer since 2003, I was looking to lower our monthly bill, AND get our outdated antiquated equipment replaced. The only way I could do that was to cancel my service and become a new subscriber… Krystal indicated that she understood and that she would process our cancellation. NEVER did she indicate that DirecTV would not allow the following.
So I cancelled my service and had my wife activate a new account so that we could get the whole home DVR service (tired of the ‘record one, both or cancel notice), and new receivers and reduce our monthly cost by $20-30 while getting a greater DirecTV experience. Today you folks call and cancel our installation and accuse us of being ‘criminals’ and that DirecTV does not allow this and that we will now be without service for 24 months before we can re-subscribe.
That is a nice “Thank You for being your customer for so long”. Why can’t LONG TIME subscribers get receivers and equipment upgrades (AT RESONABLE INTERVALS). Even the phone companies do that. Our old 2003 Hughes RXs won’t do HD, the DVR does 2 channels. Luckily last visit (DVR install) the technician put in a DTV antenna to replace the original DISH antenna that we had to use since our move in 2007.
So again I ask, “Why are you shafting us long time subscribers when you offer such a grand deal to new clients?” BTW, when you deny an install when your own CS rep does not indicate any inpropriety and then infer that we are criminals for attempting this ‘fraudulent act’, we usually end up in the legal arena. Which will be fine by me, I can’t wait for Dish and the media to get wind of this one. So, there you have it, one VERY pissed off, dis-satisfied customer.
Likely no one will read this and we will get screwed by a company we have supported and made the premier sat provider on the planet. Unfortunately you forgot who put you there. I can’t wait for the calls to start. Missouri prosecutes ‘No Call’ violators.

Why is it that , as a new customer, I have been “stuck” with a miscellaneous charge on my bill until another “promotion’ is available? I chose Direct TV to get out of the money pit loop of Dish Network for equipment and services that were unfair, erroneous and costly to an unemployed single mother. However I find almost the same deceptive practices of discounting one thing just to re coup some of it somewhere else. When I ordered I told agent that I wanted DVR’s but I had old tv’s so HD was not needed but the boxes came all HD and tech was not able to hook up boxes and I told him what I told selling agent.
I had to re-do order to get the correct boxes within the coming week. One of my TV’s had AV jacks that allowed for one DVR receiver and I was told there are no DVRs now that are NOT HD So now I have a $10/mo HD service charge and unable to use service Makes my picture looks funny and will cost $200 to “swap” to a regular DVR because someone lied to me about the equipment. The customer service agent seemed apologetic over his inablity to assist me given that I was the third person this week who had this happen. Now I am stuck with you til 2013.

I was miss led from Verizion about the pkg. deal. They told me it was 59.99 a month for 0ne year includes direct tv , verizion internet service and phone. Then later it turns out they said that direct tv was not included in that price . They out right lied. Also there service is the pits. I had no recourse but to quit the program. Now as for direct tv i loved the service and the best tv ever. But when i told you folks what happened you charged me a 420.00 fee to cancel. Not fair being that you partnered with verizion.
Once again a cable company has ripped me off what is it about these companys doing this? First off they lure you in with what appears to be good pricing by the time you nget to check out the monthly price has somehow went up $15 dollars a month, then the rebates they CLAIM to offer dont appear on your bill you call them and in a nut shell they tell you to go to hell. Since your in a contract with them and the F.C.C. doesnt seem to care about deceptive marketing practices Direct has you by the short hairs.
The best option is not to ever get involved with a company like this, they are pretty much scum in my eyes now and i plan to tell everyone I know about it. Really the best thing to do no is hook up to the net stream shows and put these rip off companys out of business.

My wife and I had cancelled service with Direct TV due to poor and or bad service. The bill was incorrect form the first month, in which, we would have to call every month to rectify the bill. I was told by direct tv employees that the fee was for leasing the equipment, which I have sent back to direct tv all of the equipment that I had. When that was questioned direct tv said that the fee was for a 2 year contract that was cancelled. I told them I did not sign a 2 year contract and asked for an agreement with my signature on it. They said they would send me a signed copy. I still do not have that signed copy of an agreement.
I am disputing this fee because of poor service month after month. We have paid in full and on time for the services that we had. I will not pay for services that were poor. If I go out to eat and do not like the service, I will pay for the meal, however, I will not return to eat there again. I should not have to call direct every month for an over billing issue. The cancellation fee is $338.61. I have sent this matter to the BBB as well. Most of the customer service representatives have been rude, a few were helpful, this also includes managers.
We have called every month because they had double and triple charged us. Every month they said they would credit us and take care of it so this won’t happen again. Had we not checked our bill or thought it was for something else, it would have been paid month after month. How many people do they do this too by overcharging and not giving back a credit on accounts with deceptive trade and unfair sales practices. DirecTV failed to clearly disclose to us the commitment to keep DirecTV service. Hiking profits by deceiving consumers is one of the oldest scams in the game.

I had a tech come out the first of July. They could not get a line of site so I could not get services. They told me that a supervisor would come out for a second opinion and today is August 12th and I have heard nothing. I called twice to be told they did not have that somone was coming out for a second opinion. Direct TV was real happy to take my $21.35 and not give it back because services will not work where I am located. I finally called today, again and sat on hold for 15 min. and got told again he showed that I did not cancel my order. Why in the heck would I want to keep service with out the product. And why do I have to call and cancel and waist my valuable time when Direct TV can’t get service to my house? I will never have their service again. Now lets see if I get refunded my $21.35.

After 5 years of service, we closed our DirecTV service in July, we were sent a box by FedEx Ground which contained a prepaid USPS return label. Our DirecTV equipment was carefully packed and dropped off in July at our local post office and returned using DirecTV’s USPS return label. On August 6, 2011, our account was charged $401.74 by DirecTV. Upon calling DirecTV, they claimed that our equipment was never returned and they refused to refund our account or try to locate the returned equipment. Since the USPS return label was created on DirecTV’s account, we are unable to file a claim with USPS. DirecTV refused to file a claim with USPS.
After researching online, we found that this is very common with customers who close their accounts with DirecTV. There are numerous complaints to be found online about this scam by searching for the phrase “DirecTV Equipment Return Scam”. Since the burden of proof is upon the customer to prove that the equipment was returned, customers are essentially helpless against these charges. DirecTV’s business practices are unethical and should be considered mail fraud since the United States Postal Service is used to scam customers. Do not sign up for DirecTV service.

We have had Direct tv for over 7 years and the only reason we even keep them is for the NFL Sunday Ticket. Yet every year they charge their “loyal” customers more and more to have this special channel and give all new customers either free or extremely discounted prices for it. Dont sign with them, they are nothing but trouble. We have to call atleast every other month to complain about random charges on our bill. Then when they explain your bill to you, it doesnt add up. If you question them about it they try to run around and confuse you when all it does is anger you.
They have done nothing but lie about every service they provide. Our box wasnt working and we called to order a movie. they charged us for calling to order the movie(which they said they would not due to the box not working properly) and for the movie that wasnt watched bc it cut off about 5 mins into it. This is just a handful of situations. I could name a hundred more.

I spoke to a technician in regard to scrambling on all five of my tv’s this afternoon around 4:00pm. I was instructed by a technician to go outside and inspect the dish to check for any tree branches , leaves etc. that could cause any interference with the system. The technician also performed some diagnostic testing and discovered that there was low strength signaling. She was in the process of scheduling an appointment when I was informed that there was a past due amount of $63.30. I was told that there would not be an appointment scheduled until the past due amount was paid. I was appalled at the statement and couldn’t believe what I was hearing.
I have been a customer of Direct TV for 7 years. I paid 100.00 towards my bill on June 16th.Ever since the so called diagnostic testing was performed, I have not had access to any cable stations, only local stations. I called back and spoke to a supervisor by the name of Jeff at approximately 8:40 PM, who was quite unprofessional rude and nasty. I had to stop him and tell him to watch his tone. He didnot resolve any thing for me. I am without service and guess what still being charged for the service. Direct TV will not continue to have competitive advantage over other companies, because they are not being loyal to existing customers. I am very disturbed by the service that I have received.
I intend to file a formal complaint against Direct TV with the ISSC . This is not good business practice. Supervisors should be retrained on servicing their customers. I must say that the quality of service is not the best anyway. The signaling system needs to be upgraded so that it can function in inclement weather. You have lost a good customer by displaying such poor business practices. I am very disgusted with your company and will pass the word on to other existing customers that I know. Good riddance to bad rubbish. (equipment& service)

Three days ago our Direct TV froze up when we tried to delete a program and service rep told us to hit the red button to rebook the TV (took about 20 minutes { It hapopened two times tonight and I told the girl that we were told it waa a problem three days ago and DirectTV was working on it. When it happened twice tonight I again called and talked to a very nice rep in SD but she told me she was not allowed to enter our problem, send out a service rep (we have protection plan), or to get us a new recorder. What terrible respect for a long time customer. I am going to look for another service if you do not respond to my complaint.
WE have your service both in IN and AZ and have been a long time customer(over ten years) and feel we are due more respect that this. I feel sorry for the poor rep in SD who has to tell customers there is nothig that can be done as Direct TV knows about this problem and it working on and will resolve it in the FUTURE. What a company you have. No Respect for paying customers.

It’s been over a year and a half as a customer of Directv when i first order the installmenr were suppose to free til a month later a hidden fee pop up so i decided to go ahead and pay it.Then seven went by Directv added $14 more to package i wanted so after that i had chage my package to a lower price after a year with them they gave me a package which i didn’t ask for turn out to be higher than the previous one with less programming. They breach the contract so hoe=w can i get at them? I wanna cancel directv service but the cancellation fee is pretty high. Since they breach the contract i should able to cancel for free!

my girlfriend was a directv customer. she stopped the service because they did not deliver as promised and did not resolve the issue. they then billed my debit card even though i have no agreement with them. they also refuse to refund the money they wrongfully took from me and say i need to talk to her. I had to change my card number to prevent them from stealing more from me. the bank says they can collect from any card used to pay their bills ever. CAUTION DONT LET YOUR FRIENDS GET F**KED BY YOUR DTV BILL! THEY WILL ROB YOUR FRIENDS AND FAMILLY. First they tried to take 400+ dollars, then reduced the amount over and over until they got all the money in my account.
I am not and have never been a direct tv customer. they have no agreement with me. they still took all my money and refuse to refund it. I am currently yelling at them about the problem and reporting the experience to all the review boards I can find. STAY AWAY FROM DIRECTV!!!! If you are currently a directv customer… I feel sorry for you.

First of all I had dish network and changed to direct tv to bundle with at&t. The lies started from the beginning. When I initially signed up, I asked would I have local channels and the answer was yes. Well when the techs hook it up, no locals, wth. I then call customer service & was told that it will be in the area in 3 months. Well it was more like 5 months and then only one receiver with local….it will cost me $49 for each additional receiver, wtf. If I wanted them without paying I would have to sign a 24 month contract. Oh no hell I’m not..as soon as this contract is up, I’m gone. DIRECT TV IS A FU$KING JOKE.

I am a senior citizen with handicap husband who have put up with Direct TV poor signal service due to storms/clouds for 15 yrs.without a complaint Until May 2011 where I was not getting service on clear sunny days and being charged for it. After making many phone calls over the phone and dealing with rude/poor customer service I finally got someone to send out a tech twice. The first Direct TV tech showed no ID was rude/unqualified talked over me when I tried to explain the problem and did nothing. The second tech showed no ID was unqualified and also did nothing.
I complained on 5/30 about their techs and was told they would send a tech out & there was a work order to check everything including receiver which in the past they installed a defective one and had to replace it. My daughter called on 5/30 and was told the same thing. DTV called on 5/31 to say they weren’t coming out. I asked why and I was told there was no work order. My daughter& I called back DTV and told customer service and supervisor I was cancelling my service because of poor/rude service and my service issue was not resolved.
I requested my refund back because I am paid up until 6/15. I also in the past experience shady billing practices from Direct TV then when I would call& ask about the unknown charge charged to me without notification. I was told it was charged because of economy. They also refuse to pick up receiver. I told them they hooked it up they can unhook it. I will not touch be responsible of property that is not mine. I also told Direct TV they can send a bill every month on the rented cheap receiver box if they want, but I WILL NOT PAY FOR THE RENTED BOX!
If they want it send a tech to come pick it up. Direct TV steals,lies,takes advantage of loyal customers. BUYER BEWARE DO NOT DEAL WITH DIRECT TV!

Direct Tv is a company that makes charges with out using there programing they charge me double for a TV program at the same time same day I called and there answer was there is nothing we can do about it, I canceled my servise and I had a $102.10 credit
on my last statement and they send me 91.05, they charge me 10.99 for a program that I never requested. How can you? At the beginming I had a lot of trouble with one of the boxes I had to keep reseting it, this went on and on til the service guy told me to buy the policy for $5.00 a month after that I never in two years had a problem with the box again what is the mater this company everything is about money. You better think about singning with them.

Well, the installer came and put the dish on my roof using 4 lag bolts. Only! He put that lag bolts through my roof! Then, he installed new cable and cut the cable in front of my house that had been installed by Dish awhile back. He left the Dish cable hanging on the front of my house. I called, emailed and quit Directv. I am going to file a suit and a BBB report for damages. Directv says I have to do all the leg work and answer to them and, go to the expense of hiring someone to “assess” the damages. I do not think so. On top of it all they have crap channels, crap service and are way over priced. DO NOT go with Directv. They are scam artists of the worse kind.

Signing up with Directv is definitely not a good idea. You will get a different answer almost every time you call their customer service department to fix it. While customer service people are friendly they usually do not resolve billing issues, You just hear different answer and apologizies. I have been getting different bills almost every month even if I have the exact same package without any changes. I have given up at this point with directv, I am just waiting to finish my 2 years contract to get out of this bad experience with them.

I called Direct tv today to inquire about their packages because I was thinking of switching from cable. They have a bundle package for cable internet and phone but the gentleman I spoke would have to transfer me to someone else about the phone. Instead of being able to handle the entire call. The worst part of the experience was how aggressive he was. When I wouldn’t sign up for direct tv he placed me on hold telling me he was looking into something. He actually was putting his supervisor on the line. I finally had to just hang up. I will not change to Direct tv due to their rude sales reps in Florida!

Atrocious Service – please do not sign up for directv. Our home got hit by lightning and we made a service call. Were told 5 days (frustration #1)…so we figured – must be busy and waited the five days. Were told we’d get a credit – we got $8 off for 5 lost days when we pay $3/day (frustration #2). Serviceman got here and said he didn’t have a ladder that would work and we would need to reschedule (frustration #3 – we began to think about cancellation). We didn’t immediately call – waiting to fix other things and think through whether we needed Directv (we’ve been customers for YEARS by the way – not a new customer).
We decided to contact them and discontinue service at this time. We have not had service for 15 days now – they refuse to akncowledge this and are asking us to pay them for a service that we have not had – because of Directv’s service problem. We are quite obviously done with them and would strongly encourage anyone NOT to use them. The satellite is very spotty during storms, but we put up with that because we used the dvr recording so had shows to watch. Of course, we also missed shows because of it. That is the norm for them but their service was horrendous.
I even forgot to mention the person I talked to first who insisted we had a service that we did not because it was in her computer that way…no apology when we found that she was wrong.
Just Say No!!! (to Directv)

My name is Kenneth Breazeale and I live in Paisley, Fl. 32767. Remember, this is where YOUR direct TV tecks installed the system. I tried paying by phone. I lost my bill and therefore do NOT know my direct TV account number. Your telephone system then asked me for a phone number to which I gave two…my cell, and my residence and your ystem rejected both and refused to allow me to pay my bill. Not good!! Very Amature! I am already agrivated at paying more than our agreement and this stupidity doesn’t help my state of mind! Question…why not ask my address, my last 4 digits of my SS number or even my name? What the heck.
Yes, it was my fault for losing the bill, but it is direct TV’s fault for using an insuficient system. For heaven’s sake… I WANT TO PAY MY BILL which, in turn PAYS YOUR SALARY. Why should you even care who pays the bill as long as it gets paid? Please try to upgrade you antiquated system so we don’t have to make what should be a simple system into a nightmare

Wow, Rocky S. You’re great… thanks for making sure I got to comcast! I really get how that 5.00 late fee on an 11.00 balance works! Thank you for writing me Directv. I see that you’ve been with us for several years and we would like to thank you for keeping your business with us. I completely understand your concern about the late fee charged and your looking to lower your monthly bill. Our records show that we indeed received a payment of $85.73 on 2/24/2011. The payment of $85.73 was for your Directv bill dated 2/5/2011 Please note that the total balance is $96.73. since there’s a remaining balance of $11.00 and it was added on your march bill , a late fee was charged. This fee is a valid charge and we are unable to credit your account at this time.
On a different note, We know you have a choice when it comes to programming providers, and we must work hard to earn your business. We’d like to speak with you to see how we can help you, so please call us at 800-531-5000 so we can assist you.
Thanks again for writing. We appreciate your patience and understanding.
Sincerely,
Rocky S. – 100275912
DIRECTV Customer Service

I recently had a Direct TV salesman knock on the door and told me he would sell me Direct TV, Internet, & Phone for $95./mo. (I was paying $159 from the other guy.) My first month bill was for $124. The second month bill was $140. I immediately canceled my service and was told about the early termination charge. My agreement was for $95./mo NOT $140. So I don’t think I broke any agreements with them, yet I was being constantly overcharged. I was lied to plain and simple and I am not happy about it at all. Now I’m going to tell every website I can find about my experience with Direct TV, and maybe help someone else make a more informed decision about their provider service.

Why in the hell cant I get an g** d***** American on the freakin’ phone when I call Direct TV? I cant understand a d*** thing these retards in India are saying its really starting to piss me off. I don’t know if its everywhere or just Direct TV but this s*** is getting pathetic. Customer service is called customer service for a reason, you get SERVICE. Not frustration from somebody in India working in a loud annoying call center.

I just signed up for direct tv choice extra package on 2-9-11. Part of the agreement was $5.00/receiver package from them to take care of the choice extra package included in the plan. They billed me $6.00/receiver saying a price increase went into effect 2/10/11 They refuse to do anything . I”ll never deal with direct tv again.

Direct TV Rebate Gift cards sucks! I got a $100 Gift card and can’t use it and by the time I got to Young America Corp they said card expired and I lost all the money in the card. No body could tell who got the money that was unspent: DirectTV, Meta Bank, Young America Inc. Stupid thing is I can’t use the card when I have the money and by the time I got through to them to get the card fix so I can use it, Direct TV said the card expired so I lost all the money they gave. I guess it’s scam with these gift cards so that GIVE you something then use thier partners to scam you and take the money back!

After being sued by virtually every state in the country, DIRECTV has agreed to pay millions of dollars and improve its business practices. State investigators say the settlement is the direct result of thousands of complaints. “DIRECTV is the most complained about business at the Attorney General’s Office, ” said Senior Counsel Paula Selis of the Attorney General’s Consumer Protection Division. The company insists the issues raised in the complaints, lawsuits and settlements represent fewer than 1 percent of its 19 million customer base and most customers are extremely happy. Yeah right!

I initially was going to set up service through the Dish Network but was lied to by several phone salesman. I was taking my time to get the right price so I contacted Direct TV. The saleswoman told me that with all discounts and taxes my total bill would be 34.99. I signed up for the $5.99 insurance in case a technician needed to come out to fix the equipment. We also had 2 friends and family discounts which would deduct $10 a piece off our bill, making our grand total 20.98. We have yet to receive an accurate bill. Every month we have to call in and argue with a customer service representative to no avail. I am so displeased with our Direct TV service. This is a racket. There should be some legal repercussions to this kind of practice. It’s sickening.

I called Verizon to sign up for their package that included home phone, internet and Direct TV. I was not sure about signing up for Direct TV as I had heard mixed reviews about them so I called to get more details on the package and was informed I had 14 days to cancel my Direct TV services. After a few days with Direct TV I noticed they cable would go out every time it was windy outside. So about 4 or 5 days after our satellite was installed I called to cancel, stating our problems with their service. I was told I would have to pay a $450 cancellation fee or they could send someone out to adjust our satellite for a small fee! What????

They dropped my favorite channel! When I called and asked them why, they said they saw no value in the channel and that it just wasn’t worth having. WTF?! I can’t believe they would drop my favorite channel, with out that I can’t stand using their service! Now I’m dropping them, I can’t believe they would drop it. So long DirecTV and good riddance!

I’ve been soo lucky to have made the mistake of changing from Dish to Direct TV. This Sunday morning and I’ve waited 35 minutes to talke to someone about my DVR crashing again. Finaly a guy answers and he has to read the book on how to fix my problem. As always, when they don’t know, push the red button on both the main DVR and the bedroom or unplug it from the wall. After 3 months I hate this damn system and thier service wait times but it will cost me about $300 to change, please don’t make the same mistake I did. Direct TV is my worst nightmare!!!

I find the dart commercial in very poor taste and violent. You can hear the dart entering the neck. Don’t you think you could post a positive message for your product. Promoting violence is very bad as kids don’t associate pain and death with seeing that stuff. Please remove it. I am not liking being associated with Direct tv in any way.

Just saw Direct TV blowgun/dart commercial during the game. I guess we’re not cool…shooting a person with a blowgun and stealing movies? The internet claims this is a parody…good grief what messages are we sending our kids. Thumbs down Direct TV, you can’t just throw stuff around thinking this a great message to be sending. I know advertising is all about shock and wow factor but seriously this commercial is a joke.

I am writing here in regard to the disappointing customer service I received from DISH NETWORK today. I have been their customer for more than 4 years now, and now I need to share my review of Dish TV. My family in Texas is still using the connection and I opted for it as soon as I moved to Minnesota ignoring Direct TV’s popularity here.
I am the only customer for dish among hundreds of Direct TV and comcast customers. I have already been enrolled in you 250+ package and wanted to add a super pack. Unfortunately, I received an unacceptable and rude response from your customer service. Read the poor reviews out there on the web about Dish TV, they don’t lie.

I ordered Direct TV from Sam’s Club. The first installation was to be in two weeks between 8AM-Noon. At 11:30 AM, Direct TV called and said there installer had an emergency and couldn’t install satellite. We rescheduled for the following week. They called and canceled that appointment because they said they didn’t have enough staff to install and asked to reschedule. We rescheduled for two weeks away. Guess what…they canceled. This time it was equipment problems. I told them forget it and refund my money. It’s a good indication about the service I would receive.

Direct TV is retarded. My husband and I have had direct tv for awhile now and I am getting sick of it. We can never order any movies and a few weeks ago our dish stopped working. Not sure what happened but they keep saying we have to pay and have a direct TV guy come on and look at the dish, otherwise they won’t fix it. No television, no satellite, nada! So they are telling my husband now we have to pay to make up for their crappy service are you kidding me? If anyone should have to pay for the bad install it should be the guy who did it, or the stupid company who hired him! It was a “free” install and we never touched anything, but now its magically broken and we are being charged for repairs. Not my problem! Direct TV sucks.

Was told by several agents that when the equipment for the 4K was returned, my wife and I would get our money refunded into my account. Well we sent the equipment back as asked and now they refuse to refund my $207.77 back. We let them know weour both disabled and that this was almost my whole income for one month, but does directv care? No! It's all been a big smoke screen of lies.

I wanted to set up a bundle account for my internet service and Direct TV. I am writing this because after 2 hrs on the phone I have been transfer to dept after dept. It all started because I already have an account for the internet with ATT. When I spoke with them they would not help! Even with my account number they claimed I did not exist. Funny you take $72 dollars a month out of my account. I am writing this because I am still on hold. I am very frustrated. Why have I been transfer to ATT, numerous departments with Direct TV with no answers. You took my credit card, set an appointment and said I still need to talk to your billing department which was unable to help. The department they transferred me to said we can't help and transferred me to another dept, so here I sit on hold. We are now on 21/2 hours! Still holding! All I wanted to do was bundle your service. if you representatives did want my business or are unable to bundle me they should just say so. Now I am holding out of principle. Not poor service but extremely poor service!!

Hi, I attempted several times to get into my account on the DTV site to pay my bill. The system to change passwords will not allow me to do so, after a few try's, I gave up and got on chat with SC rep, told him what was going on, he said no problem, just pay the fee for payment on phone, I told him no, it is not my doing that YOUR system won't allow me in, he then told me to " Change my password!", and sent me link and cut me off! I went back on chat to tell him I told you once it won't allow me, Now it took me 45 minutes to pay my bill! I do not wish any fee to pay my bill due to this issue.
I am fed up, and the reason is they ask name, accnt number and phone, then they ask again on chat for phone number.
Very frustrating when you have to repeat your self and then they don't pay attention.

Why is Directv not broadcasting the Colorado St.- Colorado game?

I have been a customer of yours for over 20 years and spending somewhere over $40,000.00 with you and I am at the point of dropping you like a hot rock! You can read your notes on your system under my account 164276649. I can be reached at (563) 508-4914. If my issue is not resolved by Friday 9/1/2017. I will cancel your services.
Awful Job guys!

I have been a loyal customer for ten plus years. I order PPV every week multiple times a week. You advertise a movie for $5.99 for 24 hours and my son falls asleep to wake up and after ten hours the movie is no longer available! I have Called and reported this more than once and for a customer who has paid over $130 a month for ten years it would be nice to have some customer appreciation or customer satisfaction taken seriously. Apparently false advertisement is allowed and accepted through DirecTV and it's a same that this company condones an illegal practice - needless to say I'm very disappointed and plan to start looking for a new carrier who appreciates loyal customers.


I spoke with a contact center agent on or around 8/27/16 when my 2-year contract expired an my bill was raised to about $180.00 per month. Agent explained that all discounts has expired. I explained that I'm a single parent & not able to pay that amount per month. Agent offered me a deal of $51.57 per month, with the understanding that I would extend my contract for 1 year; I agreed.
I paid $51.57 for the month of Sept & Oct. I rec'd my November statement & my bill jumped to $82.90. I call the customer service contact center, was on hold for about 20-min, I finally was able to speak to a agent who transferred me a specialist (Meeka) who stated that I was offered approximately $50 off my bill for an extended year. I told Meeka, that I was offered to extend my contract for 1-year and pay $51.57 per month for that years. I asked Meeka to have some review the taped conversation because I know what I was told. Meeka stated someone would review the tape within 7-10 days and give me a call. I told Meeka I would wait until i rec'd a call before I pay the bill; that was on on 11/27/2016. I received a past due notice statement 12/10/2016 to pay $168.14.
I never rec'd a phone regarding reviewing the tape. I am so disappointed with the unprofessional ism and the fact that I was lied to about the monthly payment and the return phone call. I made the payment online tonight because I believe in paying my bill and I don't want DIRECT TV to send my name to the credit bureau. I will never ever refer anyone else to direct tv as I have in the past. I use to brag about your tv service; however your customer service is another story. If anyone ask me about direct tv, from this day forward it will be about my experience. If the media is looking for a story I will tell them the same.

I'm very dissatisfied and disappointed in my experience with DirecTV--No cooperation. I live in a retirement community and had a DirecTV rep go house to house sign up multiple seniors and make all kinds of promises to seniors transferring from Spectrum. Salesman promised us Internet and phone with a set price only to find out the salesperson lied to us and others about available package promised to us. We were supposed to get. $10 off our bill for referral, a $200 gift card startup bonus and move our billing periods d to the middle of the month. Then when we called Directv customer DVD. Dept., they all but called us liars. They were so rude and unhelpful.
I've never had an experience like this from a company like this. Hey said they don't have reps that go hose to house, that the guy that set up our account isn't an employee and it s probably fraudulent (even though we now have directives and wouldn't have it unless they were communicating). But they take the money out of my account on days not agreed upon, causing problems. I'm so tired of these people and we are going to be reporting them. Can't get the two reps reps that set us up call us. One of them was named Marta and the other, her supervisor, Robert Simental. Neither one will call us back and act as if all will be ok, just give it a few days. They never return calls and make promised they know full well can't be kept. It's reprehensible and we are contacting the authorities.
These people are taking advantage of seniors and even Directv won't acknowledge they're affiliated. Never have I encountered a customer driven company operate so deceptively. There will be consequences and I will peruse action against these people and directv. To prey off seniors, making promises they knowing they won't honor the agreement is parasitic and I won't let it continue. I will not stop until action is taken. Makes me sick!


In installed DirecTV in September. The technician that installed it for us stated we would be receiving a $200 gift card for signing up with DirecTV. We never got one. I called DirecTV to find out why we did not receive our gift card. They told me that I needed to redeem it online. When I tried to do that (Directv/redeem) I received an online message that said I was not eligible to redeem any gifts.
I called Directv and spoke with an individual. They walked me through the same process and said someone would call me. I never received a phone call back. I called Directv again and spoke with Daniel on 12/12/16. He stated the card will be received within 10 days. I then received a phone call from Direct TV but was unable to take the call. I tried to call them back but was told it was not a valid number. This time I spoke with Randy on 12/14/16. He had to escalate the issue to the redeem department. He told me to expect a call back.
12/16. Did not receive a call back. Called Direct TV and spoke with Alex. She told me the situation was escalated and that I would receive the card within the next 10 days. Then I get a message from Ron and he asks me to call him back on 1-888-482-6029, Ext 2448. I tried calling this number to talk to this individual. No one knows who Ron is and they tell me the extension is a non-working extension. Since Alex has assured me the card would be sent, I wasn't concerned.
11:25 am on 12/18/16. Received a call from BJ in Account Management – the number he was calling from was 1-800-531-5000. He asked me to call back and gave me the number of 1-888-482-6029
12:15 pm on 12/18/16. When I called that number, after a long wait, I talked with James. Of course James didn’t know what I was calling about and couldn’t get me in touch with the right party. After reviewing my information, he informed me that I was out of the window for the gift card and the offer was no longer valid. I lost my patience with him.
He told me that it was my fault that this wasn’t resolved because I wasn’t available when they called me. I told him that in each case I called back but to no avail. After I ranted and raved with him, he said he was going to re-escalate and wanted a specific time of the day that I would be available but couldn’t tell me when I was to receive a call back. Finally after desperation, I gave him from 8:00 to 10:00 a.m. to return my call.
I told him I wanted the number of the Complaint department. He put me on hold. I have repeated my issue over and over again and no one can get this issue resolved! All I want is for Directv to send me the $200 Gift Card that was promised me. There has got to be a better way to get this done than what I have been through. The last individual I spoke with (James) should not be dealing with the public.
Just tell me when I am to receive my gift card. Do not tell me I'm not eligible. I started this process long before the due date. It is Directv's fault if I'm outside the window because I never get any type of resolution.

On January 1st 2017 the NBC affiliate in Boston (WHDH) will no longer be an NBC affiliate! Effectively leaving Directv customers in the lurch! Roughly two weeks from now Directv will not have an NBC affiliate to broadcast to their customers. I have called the Directv customer support line and requested to speak with supervisor after supervisor. I simply want to know on what channel I will watch NBC! The only answer I receive is "We don"t Know"! How can they "NOT" know with only two weeks to go?
Piss poor planning if you ask me! I recently upgraded my genie box to a "newer/better version and was required to sign on for an additional 2 years! No problem if they stick with their commitment to me to carry "ALL" the major networks! I swear to GOD if they don't have NBC on January first I will drop them like a hot potato!

For about 25 years we have suspended service from about Nov 1 to Apr 1 because we are out of town. Now we have , for the 1st time, rec this mailing that we have "completed a disconnect service" and have to return our "access cards" and recycle our other equipment. We thought we were still your customer, just temporarily suspended during the winter while out of town (as we always have). If we are to no longer to be your customer, please let us know.

My account was supposed to be suspended when I moved but my bank card was still charged for 2 months (no active service the entire time)and then they said they credited my account, but obviously did not, then when they were supposed to come do the install and the tech was not able to find the line of sight my account was supposed to be cancelled on their behalf and yet I was charged two more times for twice as much as before. With a cancellation fee of 240 which was not supposed to be charged since it was their fault. I have called numerous times and no one will help me. I have been charged 521$ and they say they are refunded me and they sent me a 99$ prepaid gift card! What is so hard I want my money back. Do not go through them.

On November 25 I called and upgraded my equipment as well as added equipment to a room. My appointment was scheduled for November 26 12:00-4:00pm. At 2:30 I called to check on the status, an employee said the tech was on his way, 10 minutes max. 2 hours went by, no tech, no phone call. I called directv to see what happened and the tech had cancelled my appointment stating no one was home. My family and I were home ALL day as well as friends watching the football games.
Directv employees refused to send someone to make it right and told me I should have been home. Even had a supervisor hang up on me. They ended up rescheduling my appointment without my knowledge to Monday, November 28 from 8:00-12:00 after I told countless people no one would be home due to work, but they didn't care because that's "the best they could do!" Lucky for me, I work for one of their subcontracting companies and the incompetent tech that couldn't do his job properly is one of my employees. so, if you ever have a problem it's obvious.

In Sept 2015 was a promotion from you with together an AAA discounts rewards in the AAA Magazine. Because I need and watch (Fox, CNN, and at the weekend the Lifetime if it's not a junk movie) I took the offered cheapest package for $19.99 +fees and with an AAA $10.00 monthly discount..It was only a phone number to call.. I didn't sign anything because it was stated in the ad that this price is for 12 months with a 24 months agreement. On Oct. 31, 2016 you sent me an e-mail that my AAA credit card was charged with $54.29.
When I called you it was told that my $19.99 /mo. price was original with a $30 discount which I have to pay now...It is a100 % lie. Nobody told and no paper was signed. Furthermore it was told if I cancel the service which I wanted to do right away...I have to pay 12 x $20 = $240 penalty. When I asked about this other strange information.... she told it is in the signed agreement. I repeat it:: I didn't sign any agreement and during 1 year I called you once ... (after start).
During my 78 years I never had such kind of bad cheat or got so bad trap which is a real rubbery of the elderly citizens. I'm 78 yrs. old, sick with autoimmune disease which costs a lot and is very hard to pay your greedy $49.99 + fees trap price from $125/month Social Security income. I sent this complaint to you on Oct. 10, 2016. As of today I haven't received any answer, or your proof about $30 discount... or the signed contract with the $240 penalty info in it.
I have the proof of the above $19.99 promotion and the proof from Complaint list of Oct. 2016 so this would be my last inquiry before I turn to the authority for assistance against of you, therefore I would like to ask you, please discount my monthly price for your many times no service, or let me go right away without paying a cent penalty to you.

On November 3, 2016, we paid our home cable bill. The account number is 65074391. The bill was invoiced for $87.94. Due to an error at our end we paid $8794.00. We notified DirectTV immediately and have been working with the call center to have a refund issued. We had one person hang up on us, and twice we have been told the check is in the mail. Several individuals have been very considerate, but can not provide any concrete information. We have been contacting the call center every other day.
The error drained my account and bounced several checks. I worked with our credit union to resolve the issue. When they were made aware of the circumstances they immediately cancelled all overdrafts charges and even forced several checks through the system. I love my credit union.
The individuals at the call center have stated several times that a refund will be issued within 10 to 14 business days.

I switched to DirecTV under the promise of a Walmart gift card and a Visa card as well to offset the charges for cancellation of existing service. I just received the Walmart card, but direct says they never promised a Visa card. I am sitting here now with over $300.00 of cancelation charges from charter a s a result of switching services! I've called and been transferred to all of the below numbers with now resolve. The agent in Walmart was the reason I switched service and now this leaves me in a bad place and Direct is not even thinking about any assistance to resolve.

I am tired of the way DSTV handles inquiries. I have been trying to ask so many representatives about my dstv rewards card that was promised to me when I signed up on August 5, 2016. Nobody can tell me where my rewards card is. I even tried to check my status online and it said that my card was sent October, 21, 2016. I am tired of your lies.

I have been having problems with my service all morning. I have made several calls and get put on hold and then switched to a busy number. I did talk to one of the DirecTV service representatives after being on hold for 29 minutes. Talked to him for about 10 minutes trying to tell him the problem, he then said he would switch me to a specialist and was connected to a busy signal. I then decided to cancel my service (we have been with you several years) and was again put through to a busy signal.
DirecTV customer service needs help. It seem you are only interested in getting new customers and once you got us, well the service is crap. I understand you are having problems with some of the channels. I was getting some and followed your instructions to reset, now I am getting nothing. With all the money you make certainly customer service should be a priority. DirecTV locks people in for two years and then you don't care.

In the month of October possibly oct 13. Direct tv was scheduled to come and install a 5th receiver in the basement. when the tech arrived he stated that he that he had a dilemma with the service order. He said you have 2 choices. 1st one is that we are going to have to drill a hole at the outside of the house and go through the basement ceiling tiles or 2nd choice for a one time $99 installation fee we can install wireless. the 1st way we couldn't do due to weakness in the ceiling tiles. I said since its just $99 we'll go with the wireless. He comfirmed that it would come on the next bill cycle. the installer tech made no mention that it was $99 for each receiver. Failure for the tech to mention this detail drove our bill up to $800 that we received on Friday 0ct 28.
This is quite a big difference from the $99 originally stated by the tech. Unknown to myself my husband called direct tv inquiring about the additional cost. He was more worried about the $800 withdrawl when the bill was due knowing we had few funds to cover a bill that we weren't prepared for(thinking he was helping me out). He was under the impression by the direct tv representative that he had no choice but to make some sort of a payment arrangement because that is what he was instructed to do by direct tv.
1st of all- I was mis-billed by $400 according to the installer's offer for a one time $99 fee with no mention that this charge was multiplied by 5 receivers. we already paid for the install fee for the original receivers and only wanted to add one. if the tech told us it was $500 for the one time fee $99 wireless we would have said absolutely not. 2nd of all when I spoke to one of the direct tv supervisors (referring to himself as Pete) said that when my husband Patrick called to inquire about the bill the agreement was made. In addition to bullying him into making a quick decision to make a payment arrangement they also tried to talk Patrick into century link versus Mediacom.
I was told by direct tv originally that Patrick had to be on the account because he lives in the household. Patrick is not capable of making any payment arrangement and is not even allowed to have his own bank account or credit cards. He is a 100% disabled veteran with a combat head injury that is unable to make financial decisions. the VA has assigned a lawyer out of des moines ia as power of attorney over his fiances. His lawyer was sent a copy of this bill that I am disputing. I'm not disputing the one time $99 fee. what I'm disputing is extra $400 that was charged to my bill without any prior acknowledge or permission from myself.
I will agree to pay the current bill that is normally around $262.00 plus $99 one time install fee to be withdrawn out of my account on the next payment due date. I'm requesting for the rest of the bill be "waved" due to mis-billing. A couple in des moines ia had 4 receivers installed in their new home 2 months ago and they also confirmed that their final charge was $99 after the same dispute. Sounds like this happens often with direct tv. I hope that we can get this resolved without any issues...thank you for your consideration. sincerely sheri ergle

I recently cancelled our DirecTV service that was started in Dec. 2014-was cancelled over the phone. I was very direct in asking questions. What will my cost be canceling early? This is a vacation property that is used a few months of the year. It was a 2 year agreement that had vacation options-i.e. only being charged when occupied. This was cancelled Oct 1st, 2016. The phone rep stated my cost would be $180-plus making sure all of the Direct T.V. equipment was returned in 21 days. This was verified the return was recorded, which was good. My surprise was getting a bill for $289-my mistake was not getting a conformation # over the phone-I asked him for it. He said I didn't need it. I heard stories about this-now I know for sure-any help would be appreciated.

My mom had a account with Direct tv and she passed away. I closed her account and sent her equipment back as told to by Direct tv. They claim they never received it and continue to harass me about money owed for early termination fee and equipment. She did not terminate it early, she died. The equipment was sent in self return box with a prepaid return label to their facility by me. When I attempted to speak to them after they called, they said they couldn't because I wasn't authorized to do so. I'm her son. Many other creditors spoke to me and were helpful, not DirecTV. I am know being harassed by them after they have been told not to call. They know she died as we sent them a copy of the death certificate.

Attempting to disconnect service required calling directv 3 times customer service representatives put me on hold for at least 5 mins and eventually just hung up on me. Getting the service disconnected took about 15 mins 10 of which i was on hold cause application had to "load". DirecTV is ridiculously expensive for programming that is always the same crap daily, shout out to Netflix for being better than this money hungering company that no longer cares for its customers.

I always got a phone call from commercial advertiser. So I never return and answer all the call. Today I just got the name Ryan B commercial support team call me. And like a usual I am not answer any question. Then he just shut off my tv channel. Then I try to contact DirecTV customer care by phone at 1-888-388-4249. But they need me talk to another dept. I try to call but is answer machine. I spent almost a hour to contact your company right dept. usually at least send me letter notice. In this case I am so unhappy. 5 years I never late payment and always on time. I am up sad your company no reasonable to take this action. So I decide to close my account and never use your company anymore.

Ordered the TV and internet bundle through the Direct TV website. Agreed on a price of $85 a month. They came right out and connected the TV service, but no internet. I asked the Direct TV installer about the internet and he told me that would be done by someone else, he doesn't install the internet. I waited a week and called Direct TV about the internet and they transferred me to an AT&T representative because they had no record of the bundle. No work order is what I was told. AT&T agreed to connect me to the internet if I bundled with them, phone and internet, for $40 a month.
I explained that was not what I agreed upon. It was $70.00 for TV and $15 for the internet, $85.00 a month. I called Direct TV three more times with the same results, so I cancelled the service because they did not live up to their side of the contract. Now Direct TV is charging me $500.00 for contract cancellation. Direct TV did not fulfill their side of the contract, but yet they are charging me cancellation of an unfulfilled contract. I thought there was a law against crooked companies? Not if you are Direct TV.

When is signed up in August their was a promo for a $200 gift card. I called in at the end of Sept bc I had heard nothing regarding my gift card. She told me I was due to find it it by 10/14, well I have received nothing. So I called back on Monday 10/17 and was told I would get it in 5 days. Today I chat to check where it is and they say that I have not qualified? Then she changed her mind and sent me a link to verify something. They said the mailed me a letter which I never received to verify the rewards information. I am highly upset that I have been lied to 3 times now and am having to wait another 3 weeks to maybe get my gift card that I am owed. I have no successfully completed 2 payments on time.


Direct TV is the worst provider of all for service. I should have followed my first mind and never went with DirecTV as a company, but you make it so believable that I fell for the trickery. How is it possible to debit a person's account that cancelled auto debit? DirecTV customer care reps confirm that auto debit has been cancelled, but yet still debit my account, not once but twice.
Oh it gets better, debit it for the wrong amount. More than what my actual bill is for. And the best part is DirecTV claims they have no record of the payment but my bank statements show otherwise. So I spend numerous hours on the phone with the company and no one can explain why then the best part is the company has no record of my 39 minute call, but you say all calls are recorded.
Then to be told 4 times on all 3 calls to the DirecTV corporate office that no worries your problem will be resolved by the end of this call. It's been 2 days and I'm still waiting for my issue to be resolved. Lies all lies. I have no faith or trust in this company. This is just one of many issues I am currently dealing with this sorry ass company. Is there anyone willing to assure and assume and become an advocate for your company and get my issue resolved and with lies and excuses?


We have many boxes in our home and we're switched to use the Genie box on a few, well apparently if you don't use that tv for 2 months? You must enter a new pin number. Why? So I'm paying for my boxes to use at my discretion and you get the right to turn them off if you want at any time? We have a tv outside which we get to use seasonally so this is bs.

Called in to cancel because of to expensive. They promised a better price for 24 months with a new contract. The first bill was fine then after that they decided to charge me whatever they wanted. Called in to get a bunch of excuses why and nothing but lies. Was on the phone for over 30 min every time.And this has been going on for 5 months every month same crap of dealing with people who have no idea what they are doing ,this is getting very aggravating.

I recently had my account reinstated on September 25 2016. My service is great but their customer service are the worst employees ever. I received a bill in the mail which was suppose to be paperless which I have always had in the past. They credited my account which I didn't order. They had me set up as automatic bill pay which I have never had & didn't order this either. I had made several phones calls to DirecTV customer service reps and each time they tell me my refund will be put back into my checking account & won't be there for 7-10 business days which they have not done correctly yet.
I have been dealing with this issue since October 2-2016 they always tell me this will be expedited back into my checking account but it will be done in 7-10 business days. Clearly the explanation of expedited is not the same as mine. I have had DirecTV for more than 5 years & have never had such poor service. If this situation is not resolved very soon I will have my service & go with Dish network.


I scheduled a DirecTV ultimate upgrade set for Saturday 10/8/16 technician replied to company that no one was home at a single story Beige house with beige door. My house is green w/green door. Several attempts to have it corrected on this date to no avail after speaking with supervisor who stated I could not speak with a manager. Monday 10/10/16 technician stated on this date the same exact response, no one home at same home description.
After several calls and making contact with a manager nothing has been resolved.my address has not changed since I joined Direct TV. On both occasions there was someone at home waiting throughout the day.there was no courtesy call to my number as instructed. Using this technician service had been very troubling to me ada loyal customer. I spoke with manager Mr Jerry today as well as others and hopefully this can be corrected with some added benefits for all this poor service.


On Friday, September 23, 2016, our family goes out to eat, and then to Costco to shop. I go to tv area. The pix on the Samsung 4K HD tv just jumps out at you. There is a black man in a blue Direct TV shirt assisting customers in the tv department. After he helps a couple (the blonde lady was a travel agent, and she said that the Alaskan pix on the tv was just like it is, because she and her husband, with her, just got back from an Alaskan vacation) from Athens, I ask him to tell me about the Samsung 55 Super HD tv.
He does, and then when I tell him that I am a Direct tv customer, he says "And that's why I am going to help you out." I ask him if the tv is easy to connect, because I am technologically challenged, and he said it was-just disconnect the wires from the old tv, and hook them up to the new one. He then takes me around to a curved tv, and said for the money, this is just as good as the Samsung. The pix was not as good, though, and I return with him to the Samsung. So, he helps me load it on a cart, and I buy the Samsung.
When we get home, we unpack it, take the old tv out, and our daughter, Amanda, sets the new tv up. I look through the documents, and I google the Direct tv website for 4K service, and discover that to get the service, you must have 3 things-a 4K model HR54 Genie, a 4K compatible tv, and either the Ultimate or Premium programming package with Direct TV. The new tv's pix is just like the pix on the old tv.
I call the number on the Direct TV website, and talk first to a lady who sounded American. She was yawning a lot, and when I asked her how she was doing, she said her child was up late. I asked her how old he was, and she said one year old, and that he didn't sleep well with her, but did with the gather. I told her what I needed was to have 4K service for the new tv, and told her the info on the website, including the HR54 Genie. She told me she understood, and placed my order, setting up my free installation for October 1, from 8-12 noon. She said that there would be no charge for the equipment or the installation (a "Customer Loyalty Special")', but there would be a $20 "handling charge," and that the total extra charge to my bill for the equipment with them would be $15.00 per month. She then said that she needed to transfer me to an "Order Confirmation Specialist" to confirm the order.
I then talked to this next person, who had a foreign (Indian sounding) accent, but gave an American sounding name. When he went over the order, he said that the First Lady had ordered the wrong Genie, not the required 4K model. He said that he needed to cancel that order, and transferred me back to a third person to place a new order. The third person was an American sounding lady. I told her what I wanted, and she placed the order; however, she told me that the equipment and installation would be free, and confirmed that the total extra charge was $15.00 per month. We change the installation to Monday, October 3, 2016, from 8-12 noon; and transferred me to yet another "Order Confirmation Specialist."
I then talk to the fourth person, who confirms my order, the free equipment, and free installation, as well as the extra charge amount. I receive shortly thereafter an Order Confirmation email. However, the equipment listed was not for the 4K Genie, and listed 3 different Genies, one a "4K Genie Mini." It did show not show the amount of the extra charge to my bill for the 4K service, so I called back. It was during the fourth quarter of the Auburn-LSU football game, and continued after the end of the game. The agent then transferred me to "Tech Support," where I talked to another foreign-speaking man who gave his name as "Chris."
I again told him what I needed was 4K service for my new tv, and he assured me that the listed equipment on the email was what I needed. However, when I asked him to confirm the total extra charge for it, he said $29.00 per month. When I told him that was twice what I had been told, he went to check with someone, and then told me that the $15.00 was correct, because we were already paying $7.00 per month per unit for the 3 receivers we had already. He confirmed the October 3rd installation date and time window. I tried to reply to the Order Confirmation email, but it would not allow a reply.


From the beginning of my experience with Direct TV I have been placed on hold with every call for up to 45 minutes. I have been lied to, upsold, (convinced to agree to channels as free trial I really didn't want and guaranteed those channels would automatically be removed at end of trial period. I required services after installation but upon requesting services was informed subsequent to initial contact that no ticket had been created leaving me without service. I had arranged to be off work in order to be available for what turned out to be a no arrival event.
Understood my contract price to be guaranteed for 24 months with equipment included upon installation. was not told that the so called "protection plan" would be xtra at the end of some prescribed period of time. Difficulty understanding individuals due to language barrier. Voice messaging system is focused on paying bill or ordering services. When ordering system and services they are all ears, forget about it. Next call....State Representative.


Once again I have lost service while watching The U. S. Open tennis tournament and two football games. This is the third time today. When I signed up for direct tv I was assured there would be less interruptions. Plus often we lose sound on the television and have to change channels to get the sound back. I am less than a year into my contract and regret every day that I switched. Please help me get better service.


I have been inquiring about some bogus charges for the last 6 months to no avail. The last "assistor" and I use that term loosely, said I needed to write to the corporate office. I did on 7/1/16, of course, no response. I called today, supposedly they couldn't hear me in the background and was going to call me back. Again, of course, no call back!

I called Direct TV regarding the loss of local channels. I explained to customer service representative that fellow coworkers had called and had received discounts of 50% off the NFL ticket and several movie free 6 month promotions and other incentives. The customer service representative came back with 9.00 dollars off the NFL Sunday ticket and stars. I explained my fellow co workers went through the dame low offer and asked for the next level to obtain only what others were compensated as customer satisfaction.
This individual transferred me 47 minutes later the NFL ticket department answered and explained I should have been transferred to customer service department. After a 47 minute wait I did not continue. I have never asked for anything nor jumped from one satellite provider to another and have with Direct TV for several years. I have also had the Sunday ticket since its inception. So I am very dissatisfied that others who have been with your company far less time than myself are given exceptions and compensation for their inconvenience than myself.
I shouldn't have to argue to receive the same offers. FYI there are several persons who have told me the same thing. I look forward to a resolution to this issue. I am asking for the same as others not minimalistic offers and horrible customer service.

I have had a problem with the phone and online directv personnel telling me untruths so I ended my service. I was a customer for over 20 years. I will explain by telling the full story. I made an over payment on my final bill for $88.24. I called to their office to get 1 shipping box and 2 shipping labels. They sent 1 box and 1 label. I thought I might be able to send the old receiver with the new receiver back with 1 label but the USPS wouldn't do it. I took it on myself to purchased a shipping label for $14.90.
I immediately told directv what I had done and they put the $14.90 back on my debit card. Directv then turned around and took the $14.90 from my refund leaving me with $73.34. I brought their attention to that and so far they have cheated me out of my $14.90.I have tried every thing I can do to get that little bit of money they cheated me out of but it doesn't work. their help sie chat site or any of the rest of their computer so called help section is completely designed not to help you, It should be called the put you off section.

I recently returned to direct TV. The installer was great. I was told that I had to have a new pole installed and a date was set. The installers arrived on set date. No. more than 2 minutes after their arrival the service went off. I asked them if they had disconnected the service and they replied no. I informed them that I had an appointment for which they replied they would call a technician who could repair the problem from his office. When I arrive back home I had no service and they had not installed the pole for the dish. This remind me of why I left Direct TV and has me thinking about leaving again. I have not had service since Friday and no one has called.

I paid my bill a month in advance and now they're trying to charge me again and won't tell me where that payment went this is the third time I've had problems with my bill with them and now they're going to take double out of my checking account again. I just want to be rid of them without paying the early termination they are the worst people to get a hold of they put you on hold two or three times and let you on hold. Then I told them that they violated the contract and I wanted to drop them he told me he'll fill out a form he put me on hold and hung up on me so now they cheated me out of a month payment and I had my phone with them so I'm afraid to take my phone and shut it off

First a technician comes to my home and checks for a signal. He says due to tree in way cannot get one. I then call a tree guy, and arrange for a second technician to come out. This way they can decide which branches need to be cut. They give me an 8am-12pm time frame. At 10:15 i get a call stating he will be 45 minutes late, so here in america (east coast) that means by 12:45 pm. At 12:53 i get a text stating tech will arrive between 1 and 1:30 pm. At 1:27 the tech calls and says I will be there in about another 30-40 minutes.
The technician then pulls apart the curtains under my mobile home to see where he will need to connect. He goes to his truck, gets his equipment, digs a hole, pours the cement, sets the pole, then chats with us for 20 minutes while cement dries. He then uses his sat. finder again and now says, my equipment must be faulty, I should have been over another few feet.
You just hire them, for all i know the guy was homeless and stole the van, all it says is direct tv, no sub company name on it. Then i tell them I got the number and name of the guy who said he will be here Monday call him. They refuse. No wonder the rest of my development has dish network. Like my 70 year old neighbor needs to dig the hole to show proof of pole or me with heart failure, double bi-pass and valve, plus diabetes and neuropathy should.

We just set up service with Direct T.V. And when the service gentleman came to install he only had 4 receivers and I told him we should have 5. I told him that we added when we added our home phone and that we gave a credit Card # for a one time fee of 49.99 and it should be $7 per month after. He said his work order only had 4 on it so at that time I pulled up my bank account and they charged us for the home phone but not the 5th reciever. The service guy said he would put it in his notes and to call and that the would add a 5th one and get someone back out. Long story short I called back I was transferred 5 times and on hold the majority of the 2 hours I was on the phone then to be told they would not honor the 49.99 price it would cost 69.99 to 99.99.
I explained that I should not have to pay extra because they forgot to bill and send the receiver. Basically the guys I talked found it hard to believe that they had made that mistake and made me feel like I was a liar. Well with that being said you guys made mistakes on my account because at 8:00am on 6/16/16 a service guy came to install my direct tv but it was installed on 06/15/16 the technician was lost for words because my system was installed. Then a supervisor named Cory assured me that he didn't want to place me on hold any longer and he would check in to it and call me back today.
Well of course Thursday is over and no call. Now it seems like now that I am in a contract with you guys you could care if I received the products that I thought I was getting. My 8 yr old is disappointed that she does not have TV in her room and I am furious with how I have been treated and pushed to the side like I would forget and go away! Your installers are great very seasoned but your customer service people tend to make people out to be liars! I will not be referring this company!

One of my neighbor told me about the Direct TV so I decide to call and get the service, the name of this person was Carlos Martinez which I am very disappointed with him and of course with Direct TV for contracting persons like him. I asked Mr. Martinez to add a service on my house TV and internet one bundle, I asked him I need service on a casita I have and on a patio which he told me was ok I told him that I was having a bad signal on the Wi-Fi he told me that he was going to give me a free better router for better reception on Wi-Fi. he told me that a technician was going to came on Friday which he never came some body call me saying he wasn't going to came that day that he was going to came on Wednesday of the following week so I let it happen was nothing I could do.
My disappointed is I called many times and left text messages(he never call me back or respond to any of my messages) because I did not received was I was asking for and never give me a writing contract plus he set up my card with automatic pay which he never told me that was going to happened. I thing this is really bad from Direct TV to have persons like Carlos Martinez that are reaping persons just to add a new account to there accounts I need attention to this immediately. now I have to pay a early cancellation for disconnect my service but I wasn't happy with all of that. I think for a big Company like Direct TV this is not fear. I wasn't asking for free service. I need a solution for all this bad understanding and confusion. I honestly I am very disappointed and I need to know what is going to happened.

They hooked up the wrong package we were supposed to get the ultimate package for 39.99 and internet for 51.99.Instead we got a first bill of 168.00 that said Direct TV was 89.96 and the internet was 69.00 dollars.I call Direct TV and got absolutely no help at all.Then I called ATT because I know they bought Direct TV explained what happen and they fixed the internet problem reducing the rate back to 51.99.Then Att connected me back to Direct TV because ATT said they don`t fix the TV part of the service.They still refuse to fix the problem I want the problem fixed now.Our account # 14830880 and I am enclosing the ad.I no they monitor calls and the way they treated me as a customer.


If I could I wouldn't give Direct TV any stars for a rating -- but minus five. They hook you with a low monthly bill.. "Promotion" then your bill doubles then Triple it. And every time I call I get no where. Their told to cancel stuff to make my bill cheaper. Just to get the next monthly bill and find out it wasn't cancelled and the bill is even higher then the month before. Then I call again just to be told that I never called in the first place.
They say " I'm sorry, but I have no record of you calling!!! I'm like how is that possible? They more or less call u a liar..when they are the lair and a thief. Makes me wonder if they train their employees to do all this crap (fraud as far as I'm concerned) Round and round I can't even keep up. I ended up just dropping them and switched to another company. Direct TV customer support call's and emails me ALL the time. But their not getting another red cent or my time out of me.

On February 9 a Direct TV sales employee Ashley Calderon, persuaded us untruthfully into thinking that it will be cheaper then what I already have. She explained that our first year would be $54/month and the next year would be $85/month. The day of installation we noticed all the sport channels were in Spanish so I called and Erick, employee ID# 100891557 changed the package and told me I would pay $70/month and gave me a credit of $419.60. The next time I called AT&T I spoke to someone regarding the internet bill and she told me she combined it with Direct TV and she told me “since you have a credit of $419.60 your bill for this month has been taken care of.” One week later I received a bill of $54 and I wondered were the credit they told me I had was.
When I called to ask about it and another employee Tara, employee ID# 442349 who told me she will not give me my credit and told me to cancel the account and even set up a cancellation on the 19th and told me to pay $57.40 and the account would be closed. She was the worst and represented your customer service in a horrible way. After that I spoke to AT&T customer service and I explained to them what happened and he told me that he would give me 2 months free until I solved this issue and got my credit back because he evened agreed this was wrong.
After that I spoke to Direct TV agent Synethia, employee ID# 454788 who was kind and tried to help me and only gave me $120 credit and I would be paying $90/month which is way more then what I was told from the beginning. I am writing to you to let you know that I am very disappointed in your service and very upset about how some of your employees misled me with lies. I hope you will look into this situation and help me solve it hopefully by giving me my credit back. Thank you very much for your time and I hope to hear from you soon.

When I suspended my Directv service for 2 months (travel), upon return. I saw my monthly charge almost double, from $46. to $89. When I called Directv, the agent told me the suspension caused the loss of promotional discounts.
When I initiated the suspension, the agent did not inform me I would incur a doubling of my monthly fee. Had the agent informed me of this extra fee, I would have never agreed to this. This clearly was gross negligence, or intentional fraud on the part of Directv's agent. When Directv refused to negotiate this matter, I cancelled the service. Directv is now charging an early termination fee. This problem is the fault of Directv failure to disclose. Stop defrauding the public.

The criminals made fraudulent charges against my credit card and have been no help to get it straighten out.

After buying a $3000 samsung 4k directv ready tv and spending hundreds of dollars on three rooms full of the latest genies you are telling me that I can't watch the masters in 4k because I only have the extra package and not the ultimate, well I am not happy about the greed you have displayed it is a real slap in the face to 80% of customers in my position.

My "go to" channel for sports has been ch. 205 sports mix. It has now become commercial mix. Even the header is a commercial. Why is this necessary? Why can't you show the sports mix as it used to be without the commercials replacing them? Goodbye sports, hello commercials!

A male came to my house asking about my name and saying there was an ATT phone to this address. Being somewhat taken by a stranger coming to my door in this manner, I was not going to give him information about myself. When I did not comply with some of his questions, he showed an attitude and I told him I would go to the ATT store if I needed anything, He was asked to leave my property and called me a "PRICK". I asked him for his name and he refused. He walked to his vehicle, a blue Ford Focus, Tag B123BK Utah. I went into my house and called a friend whose wife works at the ATT store in Sherman Tx. I learned that Sherman PD has had problems with this male before. The male went to my neighbors house and pulled into her driveway.
He finally identified himself as Chase Hubert. I used my phone to record our conversation and he was very unprofessional and argumentative. He argued that I did not introduce myself. I don't have to. Chase is representing your company and is causing citizens of Sherman to complain. I hope Direct TV does not represent itself in this manner. During our conversation, he told me to get my camera out of his face. He does not have a permit to solicit door to door, as city ordinance requires. When asked where his permit was he said he does not have one. He said he knew he was supposed to have a permit. After being recorded, Chase apologized, his apology is not accepted. He wrote his name on a Direct TV order form and urged me to complain. I was thinking about changing to Direct TV but not now. I'm sure this email will fall on death ears. This occurred on 3-22-16 at 1945 hrs.

Are we the "only" customer that can't get signal from satellite EVERY time it is windy? We have had this happen so many times to us and have just put up with it after we call customer service. Yesterday it happened AGAIN and we called and went to web site. Can get a repairman on Friday at the present time. It sure makes us wonder how you keep all your customers if they have the same problem. We had an appointment and the following day it came back. We cancelled our appointment and once again last night it's out again. Just checked my account and we still get billed each month but it's making us think we better find something better!! Guess we'll check facebook to see if others have the same problems.
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