DirecTV Complaints Continued... (Page 3)451+ reviews added so far. Upset? Call DirecTV corporate: 1-855-802-3473
I called into Direct TV to have NFL package removed from my bill(which I cancelled last December 29 2017) and have not been billed since. I was transferred nine times and was on the phone for over 55 minutes. My final transfer was to finally billing after I begged the prior "sales" person to not transfer me and she said she would stay on the line till I got through.. When I did get in touch with the billing person, I could not hear her there was poor phone connection I had to ask her several times to repeat what she was saying. at the end of all this I still couldn't hear her. I assume she was able to fix my bill and I hung up. What should have been a 10 to 15 minute call took me almost an hour and I was at work.... which had I know it was going to take me that long, I would never had called but was into it at that point. I feel that is extremely poor customer service and to be honest makes me wonder why I came back. I had direct TV before and never had to endure this kind of service. Since you went AT &T your customer service has been poor. From the time of install till now I have endured a painful experience and this makes me think about going back to Comcast....
I SIGNED UP FOR DIRECT TV ON MAY 18, 2018... I WAS PROMISED CERTAIN GIFTS FOR TAKING YOUR SERVICE INSTEAD OF YOUR COMPETION OVER THE PHONE... AND NOW TRIED SEVERAL TIMES TO TALK TO A SUPERVISIOR ABOUT MY GIFTS....I NEVER RECIEVED...ONLY TO BE TOLD THAT SOMEONE WOULD CALL ME BACK.. WHICH FOR THE 4TH TIME ONE HAS.
MY HUSBAND AND I HAVE HAD A BUSINESS FOR MANY YEARS AND IF WE SERVICED CUSTOMERS AS POORLY AS THIS...WE WOULD OF BEEN OUT OF BUSINESS...
Based on a myriad of issues with your Company over the past week in trying to simply transfer service from one home to another, we must cancel our service. I have spent countless hours on the phone and chat, been transferred a number of times, had techs come and not finish jobs, had techs not show and appointments unilaterally cancelled.
In addition, any cancellation fees should be removed/waived based on the issues AT&T has caused that have led us to this decision, after years of service with you. Customer Service informed me that AT&T plans to charge a cancellation fee for the internet that you installed but still does not work. This fee must be waived.
Therefore, I respectfully request that you cancel all services as of July 15, 2018. In addition, I request that you refund the payment you debited on 7/2 for $109 and place said amount back on my Discover card.
Please acknowledge that someone is taking care of the above.
My husband and I visited one of the AT&T stores regarding his cell phone. The associate who was assisting us told us of a promotion for Direct TV. Both my husband and I were hesitant because we had used Direct TV before and was not pleased with the service. The sales associate told us of some new measures Direct TV had taken to upgrade the service they provide. After receiving that information, we decided to change our cable service to DirectTV. Shortly after we received the service, we experienced some problems – picture freezing, picture looking like a puzzle, losing the picture when it rained, etc. We called Direct TV several times. We were told to reboot the box and were walked through a couple of steps. On one occasion, a technician was sent out. To no avail, we continued to have the same problems with the service. The technician also mentioned duplicate channels that would remain on even if the service went out. They didn’t work either during bad weather. On July 5, 2018, there was a special news bulletin on Channel 9 (CBS) regarding bad weather and a tornado warning/watch for the area. Before we could hear the statement in its entirety, the cable service went out! At that time, there was only a little wind, no rain. We realized we were paying for a service that we were not receiving. I called to cancel the service and was told that there would be a $400.00 plus early cancellation fee. My husband and I both feel that we should not be held to an early cancellation fee when we were not being provided with what we were promised. Agreements are two-sided. We didn’t mind paying for the service if we received it properly. We are writing this letter seeking assistance in having the early cancellation fee removed.
Thank you in advance
Theodore and Shire' Major, 5703 Valley Forge Ave., Baton Rouge, LA 70808
Being charged for Breaking commitment early . When I called because I had defective equipment I told the person I did not want any new commitment that I was planning on canceling soon. They said there would be no commitment then when I went to cancel they told me there was a commitment I have been trying hard to resolve this problem. But only to be transferred from department to department to department . So I guess They will send me to collections and I won't pay it .because I'm not happy I will be canceling my AT&T wireless cell phone service with them also. So they lose and they lose and they lose and they don't seem to care. Some companies just get two big man they lose touch with customer service I was with them for 18 years and this is how they treat me it's very sad
Ok. I will tell you It takes a lot to get me to complain.
I am probably the most Patient Veteran you will ever hear from. That being said:
I was Sent a Letter saying that My Bill was not going to be paid because they " Returned it to the Bank ".
They said to call the Bank to confim this. I thought; No Problem. I will call the Bank.
The Bank said that the Bill was Paid. It NOT Only was Paid, it DID NOT GO BACK INTO THE ACCOUNT!
So I contacted My Bill Company again, telling them that the Bill was Paid, & had NOT WENT BACK INTO THE ACCOUNT!
The Person on the Phone saw it HAD infact was PAID, & She stated that She would place a NOTATION on My ACCOUNT! OK. No Problem! ( Keep in mind during all this going on, my TV'S were working. )
Next thing I know, My Service is disconnected. I contact them to find out why, & they say it was: BECAUSE OF NON PAYMENT! What?! It Shows in My Bank ACCOUNT that it was Paid!
My Bank Account DOES NOT show a Return into My ACCOUNT!
( If it wasn't returned to My ACCOUNT, then where did it go?! )
I have been almost three days without TV Service! Someone has glitched something somewhere!!!
I know it wasn't me because of three things.
1. I did NOT have to Pay My Bill Again until later in June of this Year!
2. I Pay My Bills on time, or Early!
3. My Bank said it went through! ( Again I ask: If it WAS NOT Returned to My ACCOUNT, Where did it go?! )
I have just started with AT&T, & Direct TV!
I had heard so many great things about it, & did reasearch Before Selecting them for Service!
Please email me so we can resolve this Issue as soon as possible.
Ret. Specialist Michael R. Jones Jr.
Attached below is my Bank Statement that it WAS taken OUT of My Bank Account!
Terrible service, Based in a third world country you have to wait on hold for a half hour to speak to an American
I have been a customer for years I have At&T services and was supposed to have a promo for 12 months for the Choice package at $51 I received it for 3 month and not I am pay $94 no one can tell me why and I was kicked off this when I was guaranteed for 12 months and as well as the $8 price guarantee until 6/2018 and that stopped as well. I have called several times and chat ted with reps and no is willing to help me and hang up on me and are very rude. I will not be renewing my contract after it expires next month. You expect me to honor my contract but do not honor your prices guarantee.
As of $/18/2018 the program guide has been reduced to what I refer to as microprint.
I often use their closed caption feature on Directv, but the size of the print on the guide is 1/3 of the size of the closed caption! And the microprint is on a black ribbon-so you cannot see what you wish to watch until it disappears. I have "chatted" 3 times and been directed to reset my receiver. I was assured the horrible new guide would be gone. IT IS NOT!! Why on earth would Directv reduce the guide to such tiny print??? And NO alternative for the visually impaired!
I was told my issue was escalated. (???) But still this blurred guide-unless I come 2 feet from my TV overtime I wish to change the channel or search for a program.
Watching the Voice i was very disgusted with your company advertising provoking domestic violence as a way to sell your service. Watching a young woman throw her boyfriends personal effects out a window is in very poor taste. I will be sure never to spend a dime in your company and I am liquidating my stock as well. Really poor, really bad form.
I was promised the 3 exclusive channels hbo,stars, and cinemax, for free for one year by the sales rep and promised i would pay 84.00 per month for a year but after 3 months they are not honoring there promise.I spoke to the store manager and he refuse to honor the promise his sale rep made which i have in writing.
We have had so much trouble with direc tv and AT&T over the last five months that as soon as we can we are going to get rid of both services!!!! I have had to have them come to my home for the loss of my internet connection 5 or 6 times and now our satellite dish is out!! We called and they said that they couldn't fix it until Thursday!!! We have been direc tv customers for going on ELeven years and I think we should get better service than this!! I have also been a AT&T customer for more than twenty years and think we deserve better service than this. !! We're getting rid of it as soon as we can!!!
ABSOLUTELY HATE YOUR NEW FORMAT! IT'S HORRIBLE!!!
I really have no complaint regarding the service, just the company - AT&T actually.
I have been a customer for over 4 years and recently moved to a new residence. I have to pay $199 to have my service set up in my new location. Since I was given credits over the last 4 years, I was told I'm not eligible to have the $199 waived. What the heck, so basically I am required to pay back the credits I have been given as a long time customer.
Customer service has a lot to be desired also. I have been dealing with this company since Jan 2018 when I first requested my service be moved. Each person I spoke with told me something different. Last week I was on hold for over 2 hours - 1 time I was disconnected before I even was able to speak to anyone.
AT&T - you sucked at your long distance and you now suck at TV. Direct TV was a much better company before you bought it.
ON March 05, 2018, I scheduled to have my Direct TV service moved to our new home. The appointment was made for March 10, 2018, 12pm -4pm. On March 09, 2018, I transferred all of our TVs and receives to our new house and made sure everything was set up, ready for installation . On March 10, 2018, I arrived at the new house around 11am, to make sure I was ready for the installer. I sat there until 3pm, at which time I called Direct TV customer service to make sure everything was okay. I am informed everything was fine and I was still within my appointment time. I sat and waited some more. At 4:30pm, still with no installer, I called Direct TV customer service again. I was then informed the installer was running late and was put on hold. When the man came back on the line, he informed me that the installer was in route now. I sat and waited. At 6:30pm, I called Direct TV customer service again, for the 3rd time, and this time I was informed that the installer was not coming and I had been rescheduled for Thursday. I was furious!!! After being passed to several supervisors, I then spoke with a supervisor named Ima ( something like that). She informed me that she was on duty until 3am and that she was going to try to get me scheduled for the next day Sunday, if possible. She promised to call me back and leave a message before she was off duty at 3am. Sunday morning I woke up expecting that message. It was not there. I have called and called and called and each and every time I speak with a so-called customer service rep from Direct TV, it ruins my day and makes me extremely anger. NOt only did the installer not show up on March 10, as promised, no one even bothered to call me to inform me. I had to keep calling. Long story short, due to my work schedule and the installer NOT KEEPING THE PROMISED APPOINTMENT, I am now scheduled for March 31, 2018. That is UNHEARD OF!!!! I have to wait 21 DAYS to have my service connected BECAUSE DIRECT TV DID NOT SHOW UP FOR ORIGINAL APPOINTMENT!!!!!!!!!!!!!!!!!!!!!!! I should have been automatically booked for the 1st available appointment on the net Sat, March 17, 2018. I cannot take off another day of work. In case I did not mention earlier, I TOOK OFF WORK ON SATURDAY MARCH 10 SO I COULD BE AT THE HOUSE - LOST 9 1/2 HOURS OF EARNED WAGES FOR A NO SHOW NO CALL!!!!!!!!!!!! I honestly do not think I have EVER been this unhappy with a company in my ENTIRE LIFE.
Direct tv/At&t are selling internet to 3 rd party,without customer 1st approving other company. Contract states Direct Tv/At&t no where does it state other provider if not available in area. Have suspended services that Direct tv/At&t provided, and been waiting on you to reply to a escalation letter since 1/31/17.. Never been so disappointed in a company in my life. This is fraud..
I WANT YOU TO TAKE MY PHONE NUMBER OFF YOU CALL L IST. I NO LONGER WANT DIRECT TV. STOP CALLING ME. 505-589-8079. IF I GET ONE MORE CALL FROM DIRECT TV, I WILL HAVE TO GET MY ATTORNEY INVOLVED.
Account 45010149. Issue of retrieving a refund of $59.32 from your company. Suspended account back on Nov. 2017. Was told by your customer rep on 11/24/17 once they receive outstanding balance due, they would put my account on suspension. Your company received payment on 11/28/17, but never put account on suspension as we were told by your customer rep. Was billed for billing period 12/15 - 1/14. My wife paid by check which she should have not. Been trying to get your company to refund that amount back to us. Called customer support on 1/12/18, 1/21/18, 1/27/18, 1/30/18 & 2/9/18. Given different excuses / stories each time. Your company has records of these calls. On the 1/12/18 call --- your customer rep told me the refund check was in the mail. Well to find out that was just a complete lie. On the 1/27/18 call --- your customer rep told me that she would forward complain to be reviewed and in 7- 10 business days someone from your company would call me to discuss. Well that never happen either -- no calls from anyone at Direct TV. How can anyone run a honest business when they have employees that will miss lead you or in a blunt word ( LIE ) to the customer that pays his or hers salary. Very poor procedures. I am going to take my complain also to Direct TV corporate office on Monday 2/12/18 as your customer service dept. is not trustworthy of handling much of anything.
Just a few I will be making contact with. Disappointed and very frustrated with Direct TV. Maybe contact the BBB also.
you cancel my tv sevreal months ago. I sent back all your equiptment in the boxes you sent to me. I payed The bill in full. even the over charge of the 2 year agreement Which I should not have been acWhen your employer told my wife it would cost extra money pluss the price of the movie, my wife told never mine cancel themovie.That day all our service was turned off by you.so I did not cancel service your stupid emplorer did. That is why I should not b e e held acountable f or a mistake by one of your emploriiies who cancelled my service when my wife was trying to buy a pay per view movie. NOW I AM RECIEVING HARASSING PHONE CALL FROM YOUR BILL COLLECTOR .I DO NOT OWE YOU ANYTHING. INFACT YOU OWE ME FOR AT LEAST 180 DAY OF NONE SERVICE FOR EVERY DAY IT RAINED AND YOUR SERVICE STOP PLEASW PAY ME MAKE THE CHECK OUT TO RUSSELL J. WEBRE. TELL YOUR MANAGER THIS.
I had a box taken out of my home because we had 3 boxes and 2 TV's.
It was taken out and we were told DTV would send us new boxes.
They were never sent and we requested 3X to be sent.
No one understands because they are in Jamaica , India and Manila.
Please help me.
My phone # is 714-840-0047
Service was cut off on January 2 when I got home, had to talk to 4 different people and none could get service restored or tell me why it was shut off, finally they said they sent me to supervisor Bruce E and he finally got service restored and told me I would get 3 free months of service and 100 dollar gift card. Just got call the other day said I owed 290 dollars, told them about the 3 months free they said they did not do that. I don't like being lied to and if you record your calls you can check this. I had my Phone, internet and direct tv bundled but now it is split back up and I talked to representative and they said they don't offer bundles anymore. You just change my service whenever you feel like it without talking to me. I'm fed up and will be going to dish if I don't get a good answer on why I keep having problems with this company.
Can someone please urgently contact me at (540) 521-9224, in regards to my negative experiences with about 30 different representatives including Supervisors in the last 60 days. None of the Reps are even willing to assist me in this matter.
I have been promised call backs and have yet to receive any calls. I would like to get this matter taken care of so I can part ways with AT&T and Direct TV due to all the bad experiences I have had in the last 3 months.
I don't expect to hear from anyone but, I would appreciate someone reaching out regarding this issue.
Gary and LaTara Johnson
Your company really should reconsider billing me this ridiculous cancellation fee, I had your service for about 10 days, hated the service, so cancelled and your billing me $400 something dollars, not a chance!
Since a judge recently made sprint pay a sizeable amount of money saying that early termination fees were UNCONSITUTIONAL!.
I expect you to cancel this bill and send me a confirmation of it
On Jan 20, 2018 at 9 am I reached out to the customer service department to inquire about the $200 visa card we were told we would receive when we reconnected services in Dec 2017. Upon speaking to the first customer service rep, I was told he was not able to see any of the notes from the reconnection conversation in Dec 2017. I was able to provide the rep with the name of the rep I spoke to when we reinstated services, the details of that call, etc. This rep stated he was not able to assist me with this as this was done in a different department and he would need to connect me to that department. I was transferred to "Precious" whom was extremely rude the entire conversation and actually transferred me back to customer service mid stream through my conversation. She at one point made me stop speaking because there was so much noise in the background where she was, so we sat in awkward silence for several minutes. I had asked her to review the notes from the initial reconnection in December and she stated she could see them, but she was not able to do anything for me so would not provide me the notes. Multiple times I asked for just verification of what the notes stated and reiterated that I had already spoken with customer service and was told they could not help me. At which time she just transferred me, no further statements, no thank you, not one word. This was thee most rude conversation I have had in my entire life with a customer service person. I then got connected with another customer service person who again kept stating it was the wrong department and he could not help me and that I would need to call yet another number (which later on I find out that department is not even open on Saturday's). I asked that he transfer me to a manager so that I can discuss my poor customer service situation. I asked if he documented in the notes my dissatisfaction, to which he had not. I was then connected via poor connection to someone claiming to be a direct tv manager. When I asked for this person's name, I was disconnected. This was after 48 minutes of back and forth. I had to then again call again; this time to be on the phone for more than 20 minutes. I spoke with Oscar, Supervisor of billing department with DirecTV. He did tell me he was going to request a review of the phone conversation and speak/educate the employee. However, I again would not be able to be assisted by them as they do not see any information in the notes about the Visa Reward Card. And I would need to contact the visa reward department. During my conversation with Enmanuel in December 2017, I reviewed the agreement made in regards to the reconnection multiple times. I was also told all calls were recorded and they could go back and review the conversation and verify what I was told. At this time, it appears no one is willing to do this or offer this. We have been customers of DirecTV for more than 15 years and this is one of the biggest reasons we left for a short span originally is due to the issues we frequently have with customer service, billing, etc. It seems that there has never been a one time phone call to correct things; it's always a long drawn out process, multiple transfers and no one willing to step up to the plate and assist. In all honesty, Enmanuel was the most helpful, however, now seeing that he did not document the $200 Visa Gift Card. I would like to see that someone from this department call us back and rectify the situation somehow. It is very frustrating that you are a loyal customer, but don't get that same loyalty back. Our account number is 3113819. A good contact number is 402-649-6925. Should we not receive any correspondence from you, I will file a report with the better business bureau.
I have almost $100.00 worth of PPV on my account that all they can tell me is that it was ordered from my remote. I’m the only one with the code and I know I didn’t order them. I’ve never ordered PPV and all of a sudden, I’m gonna order $100.00 worth? My next step is direct tv out of my house and I don’t care what the cancellation fee is. Never underestimate your customer and being that I worked for the cable company, I know mistakes can happen so don’t think I don’t know a scam when I see one. I e never ordered PPV and I’m not gonna start all of a sudden. This is not my first bad experience with direct tv but it will be my last.
I have a 2 year service contract that you are failing to honor. When I called and asked about it I was told that I do not have another At&T service such as cellphone etc... I do not have this in my contract that I can find. I spoke with Eli # AQ2977. I believe he was less than accommodating but I am sure he has a right to be since he has to deal with this type of this thing daily. When a web search to this very incident it appears to be a very common problem. I would appreciate it if you could make this right and if not we can part ways. I believe this to be consumer fraud. After reading the complaints on line I would definitely make this clear with any other customers which you intend to sign up for your services.
Thanks for your attention in this matter.
Nathan Stevens account number 32060375
I have almost $100.00 worth of PPV on my account that all they can tell me is that it was ordered from my remote. I’m the only one with the code and I know I didn’t order them. I’ve never ordered PPV and all of a sudden, I’m gonna order $100.00 worth? My next step is direct tv out of my house and I don’t care what the cancellation fee is. Never underestimate your customer and being that I worked for the cable company, I know mistakes can happen so don’t think I don’t know a scam when I see one. I e never ordered PPV and I’m not gonna start all of a sudden. This is not my first bad experience with direct tv but it will be my last.
I have been receiving call s from someone from DIRECT TV , here are the numbers used (jani jani) 323-538 4041, 800- 787=2190, 800-748-3243, 800531-5000 the man said that his name is Steven, he is trying to get me sign up for more services and each one of those are $ 99.99 so by the time he was done talking my bill would be about $600 a month. this happened last year and this person got in my bank account so. please take of this problem. the Sheriff told to contact the FBI. I am not ready to do that.
During the day the picture and guide are straight as can be. When second shift comes on and all night, the picture is crooked as hell. Guide is and picture is tilled down from left to right on the screen. This is the second time I'm filling this complaint. I'M not paying to see a crooked picture. Are you going to address this problem ? Hope to see a straight picture and lettering at night. Sick and tried of seeing people walking crooked. If you fix this problem I'LL give you a higher rating. Gary
I had been a customer of Direct TV for about a decade. Last time I had spoke with them was in March 2015. I was to have had some premium movie channels removed. Never happened.
I looked at my bill this last month and found that it was 280$. Apparently, there was some kind of early NFL ticket pay. I had not approved this and figured it would be easy enough to have this removed from my bill. Nope, I was told that this 46.99 charge was an automatic renewal? I was never informed of this. Direct TV didn't care. Said I still owed it. I'll pay it as I have no choice. I just will never use Direct TV again.
I have been a customer for 12 years and my rates keep going up and I was informed that there is nothing else y'all can do. I feel as a loyal customer that something should be done. If I was a new customer I could get a lot better rates. I would like to be contacted by email or phone. Thank you Lisa McMakin 281-427-2896. I have been trying to get my billed lowed for a year now and I am now ready to change companies if you can't help me.
I had my service moved on Aug 1st 2017 from my old home to my new one and i was told to take my equipment with me so i did. The tech never showed up on the 1st he was a day late and installed equipment that i didnt know was new and left. I found out a week later that is wasn't set up right and the dish was placed in the wrong place after he said the apartment approved it so yall sent another guy out to fix it. Then i got a 425.01 charge to my account and was told that i would be credited many of time i spoke to a person in the back office and was told that i would be credited and 3 months later no credit. Now i am being told that i have to pay the 425.01 cause the equipment that i didnt want was activated. I am o good customer and have been for some time and now this issues that isnt my fault but i have to pay for your companies mistake. I want it taken care of.
I am a senior citizen living on a fix income, I was renting a home and connected to Direct tv service , the people I was renting from told me they were selling the home and I would need to move, I contacted the low income senior housing in that area and was told there were no apartments to rent at that time, so I put my things in storage and have moved in with my children,,,, I turn in a disconnected service order to stop my service with your company,,,,, I was told that I would have to pay for the contract and I did send the equipment back to your company,,,, I received a statement in the mail stating I owe a balance of $408.00 . So I called this morning to set up a payment plan with your company,,,, after I was transferred (6) six times to different customer service people I was told that your company would not help me set up a payment plan, that your policy was to wait 45 days and turn the account over to collections and if they wanted to set up a payment plan with me at that time , then I would be able to do that, but not until account was disconnected 45 days and at that time we all know that does and will affect your credit, I am an older person and my credit is important to me ,,, I was very very upset with this information today and I would not rate your company with even (1) one star,,, Why would you not work with customers when thier disconnect was something they could not control,,,, I don't understand your customer service , It's sure not to be of help to the customer, why would you want to hurt your repuation with the public, Do you not care, are you that big of a company that you just don't care what your customers think ,??? I just don't know what to do about thus problem,,,,
I am extremely disappointed in the way my initial Bundle was handled. Let me start by stating that the representative I spoke to through clear link Technologies lied and input information in the system incorrectly.
I was supposed to have gotten a bundle package which included Direct TV and AT&T Internet services for$80.00 on one Bill. I recently had my INTERNET services discontinued because supposedly i owed &80.00 in charges to AT&T due to the fact that my Services were not combined. I was literally on the phone from 9 am est to 5:00 pm est trying to resolve the matter between At&t-Direct TV and Clear Link.
Lets start with Direct TV- I spoke to numerous Supervisors and Customer Service Reps regarding my Issue and the Only Answer I received was that it was AT&T’s Issue and not theirs passing the Buck to AT&T. Customer Service could not even tell me or wouldn’t tell me how my order originated in the system, but they could only tell me that they were receiving there Part of the Money and transfered me to AT&T since they control the Bundle Packages.
AT&T- I again spoke to numerous Customer service Reps and Supervisors , getting irritated more and more as my questions were not being answered or validated. (1) Wanted to know why was my account not combined with my Direct TV as I was promised from the the Representative of Clear Link or should I say Frontier or what ever shell company they call themselves. (2) I was being over charged for my Internet Services and had to be credited $20.00 to my account (3) While speaking with a Customer Service Rep We were told that Direct TV does not have the Authority to make Bundle package offers, which i conveniently directed them to the Ad on line (4 )After repeatedly requesting to know how my account was created The Representative from At&t stated that the order was placed not as a bundle package and that the order in there system showed it was created on line- at that point I stated that we spoke to the sales Rep over the Phone so how could it be an on-line sale- not to mention from speaking to so many people my Direct TV Account Confirmation was was on Aug 12th and the AT&T account Confirmation was created on the 13th- After Heated Conversations one Supervisor was trying to get Billing to help while other were hard line about the $60.00 dollars that was owed and would not budge-I stated that it was not my fault as the customer that the information was input incorrectly-
Clear Link Technologies ( Utah) -After Speaking with Supervisor Roy from AT&T I was able to get the On line Marketing Companies name not the Phone Number which I had to get as a Direct TV Customer. This Experience was worse than AT&T and Direct TV combined-I spoke with not One but Two Representatives that swore up and down that the order was written as a bundle and not separately- I kept telling them t why am I calling you then and telling you AT&T and Direct TV are telling me that the order was given to them separately…..!!!!! Christina which was one of the Reps transfered me back to AT&T after I told her I already had Spoken to them I didn't need to Speak to them but Clear Link need to speak to them to clarify the Issue, So i was transfered any way into the Automated system- I hung Up and Called Clear link again Christina stated she was on the line- but I didn't hear her pressing any buttons to get to anyone- So she supposedly put Supervisor Alfonso on the Phone-I explained that the only thing I want was for him and I call At &t so that they can tell him that they order was not written up as a bundle package-His First response was that they cant or don’t have the capability to call AT&T-but i said you have the capability to transfer me to them but you cant stay on the line so we can clear this issue up he stated No- and that Christina is now in the process of listening to the tape of my initial order. At that point I asked what would that prove it didn't matter because At&T still have it in there system as not being a Bundle Package and that I had to pay 60.00 dollars out of pocket and have the accounts combined on my own-The ONLY THING ALFONSO SAID OVER AND OVER AGAIN IS THAT THEIR WAS NOTHING THEY COULD DO- JUST LIKE DIRECT TV SAID-AT&T AND KNOW THIS COMPANY… I’m so irritated and ANGRY because I’M in the MIDDLE of (3) Companies and each one is pointing the FINGER AT EACH OTHER instead of Validating the ISSUE and Handling it APPROPRIATELY-Know I’m locked in a contract that i have to pay out $20.00 a month for the remaining months left on the contract- I will not be recommending Direct TV or AT&T to anyone because your Problem is just that YOUR PROBLEM…..
I lost my day of work waiting for the technician in installation with appointment and time already scheduled. Never arrived, I was calling all day to "customer service" and no one could solve me, at 6 pm I received a call from a supposed supervisor of the area of facilities and without wanting to help me said that the only date I could get me is for the next day Tuesday. (10 days since the hiring of the service) believe that this is customer service?? I attached the ID of that supervisor with name ROSA
Direct TV employee ID: RA041K
I cancelled the service in this moment.
I never gonna recommend Direct TV
I signed with you in March, and given a price of $117. for one year. Three mouths later my bill goes up $40.00. That is a%33 increase. You broke our contract. Please refund my $339.20.
Took the day off work was told the installer would be here between 11-4 by 3:45 i called and was transferred to technical support. They informed me the technician was in route. At 4:20 No one was here so I called again. I was told the technician was on site which he wasn't because no one was here. Tech support put me on hold for twenty minutes only to come back and tell me somehow my apt. Was cancelled yet couldn't tell me how. They informed me the next available day for someone to come out was two days from now Which meant i would have to take another day off work which I can't afford to do. I tried to cancel service all together and they keep hanging up on me. Wouldn't recommend them to anyone. Now since i cancelled my service with spectrum to switch I have no cable or Wi-Fi or house phone. THANKS FOR NOTHING DIRECT TV
I have had installation appointments set up multiple times. Each and everytime, I received a confirmation that the DirectTV installers were coming the day before. All 3 times, no one has showed up. I have called and each time, they keep moving
We have called DirecTV 7 times after closing he account...and got 7 different answers concerning returning equipment.
Mailed the "official" box today with receiver. PLEASE send the "official" envelope to return the access cards!!! What is it going to take?
60 Mountain Rd. Bridgton ME 04009. You keep sending stuff to the wrong address. Give customer service more training so they will
all be on the same page!!!!!
I have tried numorous times to cancle NFL S unday Ticket...I do not want nor do i watch NFL Sunday Ticket . I WILL NOT Pay for NFL SUNDAY TICKET. If this matter is not resolved NOW! I will cancel my entire account with Direct tv. Please contact me 720-982-6823 To resolve this complaint.
Was told by several agents that when the equipment for the 4K was returned, my wife and I would get our money refunded into my account. Well we sent the equipment back as asked and now they refuse to refund my $207.77 back. We let them know weour both disabled and that this was almost my whole income for one month, but does directv care? No! It's all been a big smoke screen of lies.
I wanted to set up a bundle account for my internet service and Direct TV. I am writing this because after 2 hrs on the phone I have been transfer to dept after dept. It all started because I already have an account for the internet with ATT. When I spoke with them they would not help! Even with my account number they claimed I did not exist. Funny you take $72 dollars a month out of my account. I am writing this because I am still on hold. I am very frustrated. Why have I been transfer to ATT, numerous departments with Direct TV with no answers. You took my credit card, set an appointment and said I still need to talk to your billing department which was unable to help. The department they transferred me to said we can't help and transferred me to another dept, so here I sit on hold. We are now on 21/2 hours! Still holding! All I wanted to do was bundle your service. if you representatives did want my business or are unable to bundle me they should just say so. Now I am holding out of principle. Not poor service but extremely poor service!!
Hi, I attempted several times to get into my account on the DTV site to pay my bill. The system to change passwords will not allow me to do so, after a few try's, I gave up and got on chat with SC rep, told him what was going on, he said no problem, just pay the fee for payment on phone, I told him no, it is not my doing that YOUR system won't allow me in, he then told me to " Change my password!", and sent me link and cut me off! I went back on chat to tell him I told you once it won't allow me, Now it took me 45 minutes to pay my bill! I do not wish any fee to pay my bill due to this issue.
I am fed up, and the reason is they ask name, accnt number and phone, then they ask again on chat for phone number.
Very frustrating when you have to repeat your self and then they don't pay attention.
Why is Directv not broadcasting the Colorado St.- Colorado game?
I have been a customer of yours for over 20 years and spending somewhere over $40,000.00 with you and I am at the point of dropping you like a hot rock! You can read your notes on your system under my account 164276649. I can be reached at (563) 508-4914. If my issue is not resolved by Friday 9/1/2017. I will cancel your services.
Awful Job guys!
I have been a loyal customer for ten plus years. I order PPV every week multiple times a week. You advertise a movie for $5.99 for 24 hours and my son falls asleep to wake up and after ten hours the movie is no longer available! I have Called and reported this more than once and for a customer who has paid over $130 a month for ten years it would be nice to have some customer appreciation or customer satisfaction taken seriously. Apparently false advertisement is allowed and accepted through DirecTV and it's a same that this company condones an illegal practice - needless to say I'm very disappointed and plan to start looking for a new carrier who appreciates loyal customers.
I spoke with a contact center agent on or around 8/27/16 when my 2-year contract expired an my bill was raised to about $180.00 per month. Agent explained that all discounts has expired. I explained that I'm a single parent & not able to pay that amount per month. Agent offered me a deal of $51.57 per month, with the understanding that I would extend my contract for 1 year; I agreed.
I paid $51.57 for the month of Sept & Oct. I rec'd my November statement & my bill jumped to $82.90. I call the customer service contact center, was on hold for about 20-min, I finally was able to speak to a agent who transferred me a specialist (Meeka) who stated that I was offered approximately $50 off my bill for an extended year. I told Meeka, that I was offered to extend my contract for 1-year and pay $51.57 per month for that years. I asked Meeka to have some review the taped conversation because I know what I was told. Meeka stated someone would review the tape within 7-10 days and give me a call. I told Meeka I would wait until i rec'd a call before I pay the bill; that was on on 11/27/2016. I received a past due notice statement 12/10/2016 to pay $168.14.
I never rec'd a phone regarding reviewing the tape. I am so disappointed with the unprofessional ism and the fact that I was lied to about the monthly payment and the return phone call. I made the payment online tonight because I believe in paying my bill and I don't want DIRECT TV to send my name to the credit bureau. I will never ever refer anyone else to direct tv as I have in the past. I use to brag about your tv service; however your customer service is another story. If anyone ask me about direct tv, from this day forward it will be about my experience. If the media is looking for a story I will tell them the same.
I'm very dissatisfied and disappointed in my experience with DirecTV--No cooperation. I live in a retirement community and had a DirecTV rep go house to house sign up multiple seniors and make all kinds of promises to seniors transferring from Spectrum. Salesman promised us Internet and phone with a set price only to find out the salesperson lied to us and others about available package promised to us. We were supposed to get. $10 off our bill for referral, a $200 gift card startup bonus and move our billing periods d to the middle of the month. Then when we called Directv customer DVD. Dept., they all but called us liars. They were so rude and unhelpful.
I've never had an experience like this from a company like this. Hey said they don't have reps that go hose to house, that the guy that set up our account isn't an employee and it s probably fraudulent (even though we now have directives and wouldn't have it unless they were communicating). But they take the money out of my account on days not agreed upon, causing problems. I'm so tired of these people and we are going to be reporting them. Can't get the two reps reps that set us up call us. One of them was named Marta and the other, her supervisor, Robert Simental. Neither one will call us back and act as if all will be ok, just give it a few days. They never return calls and make promised they know full well can't be kept. It's reprehensible and we are contacting the authorities.
These people are taking advantage of seniors and even Directv won't acknowledge they're affiliated. Never have I encountered a customer driven company operate so deceptively. There will be consequences and I will peruse action against these people and directv. To prey off seniors, making promises they knowing they won't honor the agreement is parasitic and I won't let it continue. I will not stop until action is taken. Makes me sick!
In installed DirecTV in September. The technician that installed it for us stated we would be receiving a $200 gift card for signing up with DirecTV. We never got one. I called DirecTV to find out why we did not receive our gift card. They told me that I needed to redeem it online. When I tried to do that (Directv/redeem) I received an online message that said I was not eligible to redeem any gifts.
I called Directv and spoke with an individual. They walked me through the same process and said someone would call me. I never received a phone call back. I called Directv again and spoke with Daniel on 12/12/16. He stated the card will be received within 10 days. I then received a phone call from Direct TV but was unable to take the call. I tried to call them back but was told it was not a valid number. This time I spoke with Randy on 12/14/16. He had to escalate the issue to the redeem department. He told me to expect a call back.
12/16. Did not receive a call back. Called Direct TV and spoke with Alex. She told me the situation was escalated and that I would receive the card within the next 10 days. Then I get a message from Ron and he asks me to call him back on 1-888-482-6029, Ext 2448. I tried calling this number to talk to this individual. No one knows who Ron is and they tell me the extension is a non-working extension. Since Alex has assured me the card would be sent, I wasn't concerned.
11:25 am on 12/18/16. Received a call from BJ in Account Management – the number he was calling from was 1-800-531-5000. He asked me to call back and gave me the number of 1-888-482-6029
12:15 pm on 12/18/16. When I called that number, after a long wait, I talked with James. Of course James didn’t know what I was calling about and couldn’t get me in touch with the right party. After reviewing my information, he informed me that I was out of the window for the gift card and the offer was no longer valid. I lost my patience with him.
He told me that it was my fault that this wasn’t resolved because I wasn’t available when they called me. I told him that in each case I called back but to no avail. After I ranted and raved with him, he said he was going to re-escalate and wanted a specific time of the day that I would be available but couldn’t tell me when I was to receive a call back. Finally after desperation, I gave him from 8:00 to 10:00 a.m. to return my call.
I told him I wanted the number of the Complaint department. He put me on hold. I have repeated my issue over and over again and no one can get this issue resolved! All I want is for Directv to send me the $200 Gift Card that was promised me. There has got to be a better way to get this done than what I have been through. The last individual I spoke with (James) should not be dealing with the public.
Just tell me when I am to receive my gift card. Do not tell me I'm not eligible. I started this process long before the due date. It is Directv's fault if I'm outside the window because I never get any type of resolution.
On January 1st 2017 the NBC affiliate in Boston (WHDH) will no longer be an NBC affiliate! Effectively leaving Directv customers in the lurch! Roughly two weeks from now Directv will not have an NBC affiliate to broadcast to their customers. I have called the Directv customer support line and requested to speak with supervisor after supervisor. I simply want to know on what channel I will watch NBC! The only answer I receive is "We don"t Know"! How can they "NOT" know with only two weeks to go?
Piss poor planning if you ask me! I recently upgraded my genie box to a "newer/better version and was required to sign on for an additional 2 years! No problem if they stick with their commitment to me to carry "ALL" the major networks! I swear to GOD if they don't have NBC on January first I will drop them like a hot potato!
For about 25 years we have suspended service from about Nov 1 to Apr 1 because we are out of town. Now we have , for the 1st time, rec this mailing that we have "completed a disconnect service" and have to return our "access cards" and recycle our other equipment. We thought we were still your customer, just temporarily suspended during the winter while out of town (as we always have). If we are to no longer to be your customer, please let us know.
My account was supposed to be suspended when I moved but my bank card was still charged for 2 months (no active service the entire time)and then they said they credited my account, but obviously did not, then when they were supposed to come do the install and the tech was not able to find the line of sight my account was supposed to be cancelled on their behalf and yet I was charged two more times for twice as much as before. With a cancellation fee of 240 which was not supposed to be charged since it was their fault. I have called numerous times and no one will help me. I have been charged 521$ and they say they are refunded me and they sent me a 99$ prepaid gift card! What is so hard I want my money back. Do not go through them.
On October 5th, 2016, I signed up for a direct TV installation, account # 3653626. This was a gift for my granddaughter for when she visited, there would be TV, the time, the plan to stay at their address in Reddick Florida, was at the most a year. I wouldn't have agreed to the 24 month minimum service. Had I known this was a requirement, I would not have had the Direct TV installed! On November 16th I called and spoke to a female to cancel the service as the well water was bad, and they had to move. At that time she told me about the 24.
I told her that was impossible and had not been told or I didn't understand? She was going to cancel the service and notify the right department about my help, which she said would get back to me within 3 days. When no one contacted me. I called back and talked to Mitch. He was emphatic that no one could help and that my service had not been disconnected. He did disconnect the service, and I received the box yesterday to return the equipment, which I will do today.
I am very disappointed my husband retired from AT&T in 1985, I like to think that a company that they would understand circumstances beyond out control. I cannot afford this cost.
On November 25 I called and upgraded my equipment as well as added equipment to a room. My appointment was scheduled for November 26 12:00-4:00pm. At 2:30 I called to check on the status, an employee said the tech was on his way, 10 minutes max. 2 hours went by, no tech, no phone call. I called directv to see what happened and the tech had cancelled my appointment stating no one was home. My family and I were home ALL day as well as friends watching the football games.
Directv employees refused to send someone to make it right and told me I should have been home. Even had a supervisor hang up on me. They ended up rescheduling my appointment without my knowledge to Monday, November 28 from 8:00-12:00 after I told countless people no one would be home due to work, but they didn't care because that's "the best they could do!" Lucky for me, I work for one of their subcontracting companies and the incompetent tech that couldn't do his job properly is one of my employees. so, if you ever have a problem it's obvious.
In Sept 2015 was a promotion from you with together an AAA discounts rewards in the AAA Magazine. Because I need and watch (Fox, CNN, and at the weekend the Lifetime if it's not a junk movie) I took the offered cheapest package for $19.99 +fees and with an AAA $10.00 monthly discount..It was only a phone number to call.. I didn't sign anything because it was stated in the ad that this price is for 12 months with a 24 months agreement. On Oct. 31, 2016 you sent me an e-mail that my AAA credit card was charged with $54.29.
When I called you it was told that my $19.99 /mo. price was original with a $30 discount which I have to pay now...It is a100 % lie. Nobody told and no paper was signed. Furthermore it was told if I cancel the service which I wanted to do right away...I have to pay 12 x $20 = $240 penalty. When I asked about this other strange information.... she told it is in the signed agreement. I repeat it:: I didn't sign any agreement and during 1 year I called you once ... (after start).
During my 78 years I never had such kind of bad cheat or got so bad trap which is a real rubbery of the elderly citizens. I'm 78 yrs. old, sick with autoimmune disease which costs a lot and is very hard to pay your greedy $49.99 + fees trap price from $125/month Social Security income. I sent this complaint to you on Oct. 10, 2016. As of today I haven't received any answer, or your proof about $30 discount... or the signed contract with the $240 penalty info in it.
I have the proof of the above $19.99 promotion and the proof from Complaint list of Oct. 2016 so this would be my last inquiry before I turn to the authority for assistance against of you, therefore I would like to ask you, please discount my monthly price for your many times no service, or let me go right away without paying a cent penalty to you.
On November 3, 2016, we paid our home cable bill. The account number is 65074391. The bill was invoiced for $87.94. Due to an error at our end we paid $8794.00. We notified DirectTV immediately and have been working with the call center to have a refund issued. We had one person hang up on us, and twice we have been told the check is in the mail. Several individuals have been very considerate, but can not provide any concrete information. We have been contacting the call center every other day.
The error drained my account and bounced several checks. I worked with our credit union to resolve the issue. When they were made aware of the circumstances they immediately cancelled all overdrafts charges and even forced several checks through the system. I love my credit union.
The individuals at the call center have stated several times that a refund will be issued within 10 to 14 business days.
I switched to DirecTV under the promise of a Walmart gift card and a Visa card as well to offset the charges for cancellation of existing service. I just received the Walmart card, but direct says they never promised a Visa card. I am sitting here now with over $300.00 of cancelation charges from charter a s a result of switching services! I've called and been transferred to all of the below numbers with now resolve. The agent in Walmart was the reason I switched service and now this leaves me in a bad place and Direct is not even thinking about any assistance to resolve.
I am tired of the way DSTV handles inquiries. I have been trying to ask so many representatives about my dstv rewards card that was promised to me when I signed up on August 5, 2016. Nobody can tell me where my rewards card is. I even tried to check my status online and it said that my card was sent October, 21, 2016. I am tired of your lies.
I have been having problems with my service all morning. I have made several calls and get put on hold and then switched to a busy number. I did talk to one of the DirecTV service representatives after being on hold for 29 minutes. Talked to him for about 10 minutes trying to tell him the problem, he then said he would switch me to a specialist and was connected to a busy signal. I then decided to cancel my service (we have been with you several years) and was again put through to a busy signal.
DirecTV customer service needs help. It seem you are only interested in getting new customers and once you got us, well the service is crap. I understand you are having problems with some of the channels. I was getting some and followed your instructions to reset, now I am getting nothing. With all the money you make certainly customer service should be a priority. DirecTV locks people in for two years and then you don't care.
In the month of October possibly oct 13. Direct tv was scheduled to come and install a 5th receiver in the basement. when the tech arrived he stated that he that he had a dilemma with the service order. He said you have 2 choices. 1st one is that we are going to have to drill a hole at the outside of the house and go through the basement ceiling tiles or 2nd choice for a one time $99 installation fee we can install wireless. the 1st way we couldn't do due to weakness in the ceiling tiles. I said since its just $99 we'll go with the wireless. He comfirmed that it would come on the next bill cycle. the installer tech made no mention that it was $99 for each receiver. Failure for the tech to mention this detail drove our bill up to $800 that we received on Friday 0ct 28.
This is quite a big difference from the $99 originally stated by the tech. Unknown to myself my husband called direct tv inquiring about the additional cost. He was more worried about the $800 withdrawl when the bill was due knowing we had few funds to cover a bill that we weren't prepared for(thinking he was helping me out). He was under the impression by the direct tv representative that he had no choice but to make some sort of a payment arrangement because that is what he was instructed to do by direct tv.
1st of all- I was mis-billed by $400 according to the installer's offer for a one time $99 fee with no mention that this charge was multiplied by 5 receivers. we already paid for the install fee for the original receivers and only wanted to add one. if the tech told us it was $500 for the one time fee $99 wireless we would have said absolutely not. 2nd of all when I spoke to one of the direct tv supervisors (referring to himself as Pete) said that when my husband Patrick called to inquire about the bill the agreement was made. In addition to bullying him into making a quick decision to make a payment arrangement they also tried to talk Patrick into century link versus Mediacom.
I was told by direct tv originally that Patrick had to be on the account because he lives in the household. Patrick is not capable of making any payment arrangement and is not even allowed to have his own bank account or credit cards. He is a 100% disabled veteran with a combat head injury that is unable to make financial decisions. the VA has assigned a lawyer out of des moines ia as power of attorney over his fiances. His lawyer was sent a copy of this bill that I am disputing. I'm not disputing the one time $99 fee. what I'm disputing is extra $400 that was charged to my bill without any prior acknowledge or permission from myself.
I will agree to pay the current bill that is normally around $262.00 plus $99 one time install fee to be withdrawn out of my account on the next payment due date. I'm requesting for the rest of the bill be "waved" due to mis-billing. A couple in des moines ia had 4 receivers installed in their new home 2 months ago and they also confirmed that their final charge was $99 after the same dispute. Sounds like this happens often with direct tv. I hope that we can get this resolved without any issues...thank you for your consideration. sincerely sheri ergle
I recently cancelled our DirecTV service that was started in Dec. 2014-was cancelled over the phone. I was very direct in asking questions. What will my cost be canceling early? This is a vacation property that is used a few months of the year. It was a 2 year agreement that had vacation options-i.e. only being charged when occupied. This was cancelled Oct 1st, 2016. The phone rep stated my cost would be $180-plus making sure all of the Direct T.V. equipment was returned in 21 days. This was verified the return was recorded, which was good. My surprise was getting a bill for $289-my mistake was not getting a conformation # over the phone-I asked him for it. He said I didn't need it. I heard stories about this-now I know for sure-any help would be appreciated.
My mom had a account with Direct tv and she passed away. I closed her account and sent her equipment back as told to by Direct tv. They claim they never received it and continue to harass me about money owed for early termination fee and equipment. She did not terminate it early, she died. The equipment was sent in self return box with a prepaid return label to their facility by me. When I attempted to speak to them after they called, they said they couldn't because I wasn't authorized to do so. I'm her son. Many other creditors spoke to me and were helpful, not DirecTV. I am know being harassed by them after they have been told not to call. They know she died as we sent them a copy of the death certificate.
Attempting to disconnect service required calling directv 3 times customer service representatives put me on hold for at least 5 mins and eventually just hung up on me. Getting the service disconnected took about 15 mins 10 of which i was on hold cause application had to "load". DirecTV is ridiculously expensive for programming that is always the same crap daily, shout out to Netflix for being better than this money hungering company that no longer cares for its customers.
I always got a phone call from commercial advertiser. So I never return and answer all the call. Today I just got the name Ryan B commercial support team call me. And like a usual I am not answer any question. Then he just shut off my tv channel. Then I try to contact DirecTV customer care by phone at 1-888-388-4249. But they need me talk to another dept. I try to call but is answer machine. I spent almost a hour to contact your company right dept. usually at least send me letter notice. In this case I am so unhappy. 5 years I never late payment and always on time. I am up sad your company no reasonable to take this action. So I decide to close my account and never use your company anymore.
Ordered the TV and internet bundle through the Direct TV website. Agreed on a price of $85 a month. They came right out and connected the TV service, but no internet. I asked the Direct TV installer about the internet and he told me that would be done by someone else, he doesn't install the internet. I waited a week and called Direct TV about the internet and they transferred me to an AT&T representative because they had no record of the bundle. No work order is what I was told. AT&T agreed to connect me to the internet if I bundled with them, phone and internet, for $40 a month.
I explained that was not what I agreed upon. It was $70.00 for TV and $15 for the internet, $85.00 a month. I called Direct TV three more times with the same results, so I cancelled the service because they did not live up to their side of the contract. Now Direct TV is charging me $500.00 for contract cancellation. Direct TV did not fulfill their side of the contract, but yet they are charging me cancellation of an unfulfilled contract. I thought there was a law against crooked companies? Not if you are Direct TV.
When is signed up in August their was a promo for a $200 gift card. I called in at the end of Sept bc I had heard nothing regarding my gift card. She told me I was due to find it it by 10/14, well I have received nothing. So I called back on Monday 10/17 and was told I would get it in 5 days. Today I chat to check where it is and they say that I have not qualified? Then she changed her mind and sent me a link to verify something. They said the mailed me a letter which I never received to verify the rewards information. I am highly upset that I have been lied to 3 times now and am having to wait another 3 weeks to maybe get my gift card that I am owed. I have no successfully completed 2 payments on time.
Direct TV is the worst provider of all for service. I should have followed my first mind and never went with DirecTV as a company, but you make it so believable that I fell for the trickery. How is it possible to debit a person's account that cancelled auto debit? DirecTV customer care reps confirm that auto debit has been cancelled, but yet still debit my account, not once but twice.
Oh it gets better, debit it for the wrong amount. More than what my actual bill is for. And the best part is DirecTV claims they have no record of the payment but my bank statements show otherwise. So I spend numerous hours on the phone with the company and no one can explain why then the best part is the company has no record of my 39 minute call, but you say all calls are recorded.
Then to be told 4 times on all 3 calls to the DirecTV corporate office that no worries your problem will be resolved by the end of this call. It's been 2 days and I'm still waiting for my issue to be resolved. Lies all lies. I have no faith or trust in this company. This is just one of many issues I am currently dealing with this sorry ass company. Is there anyone willing to assure and assume and become an advocate for your company and get my issue resolved and with lies and excuses?
We have many boxes in our home and we're switched to use the Genie box on a few, well apparently if you don't use that tv for 2 months? You must enter a new pin number. Why? So I'm paying for my boxes to use at my discretion and you get the right to turn them off if you want at any time? We have a tv outside which we get to use seasonally so this is bs.
Called in to cancel because of to expensive. They promised a better price for 24 months with a new contract. The first bill was fine then after that they decided to charge me whatever they wanted. Called in to get a bunch of excuses why and nothing but lies. Was on the phone for over 30 min every time.And this has been going on for 5 months every month same crap of dealing with people who have no idea what they are doing ,this is getting very aggravating.
I recently had my account reinstated on September 25 2016. My service is great but their customer service are the worst employees ever. I received a bill in the mail which was suppose to be paperless which I have always had in the past. They credited my account which I didn't order. They had me set up as automatic bill pay which I have never had & didn't order this either. I had made several phones calls to DirecTV customer service reps and each time they tell me my refund will be put back into my checking account & won't be there for 7-10 business days which they have not done correctly yet.
I have been dealing with this issue since October 2-2016 they always tell me this will be expedited back into my checking account but it will be done in 7-10 business days. Clearly the explanation of expedited is not the same as mine. I have had DirecTV for more than 5 years & have never had such poor service. If this situation is not resolved very soon I will have my service & go with Dish network.
I scheduled a DirecTV ultimate upgrade set for Saturday 10/8/16 technician replied to company that no one was home at a single story Beige house with beige door. My house is green w/green door. Several attempts to have it corrected on this date to no avail after speaking with supervisor who stated I could not speak with a manager. Monday 10/10/16 technician stated on this date the same exact response, no one home at same home description.
After several calls and making contact with a manager nothing has been resolved.my address has not changed since I joined Direct TV. On both occasions there was someone at home waiting throughout the day.there was no courtesy call to my number as instructed. Using this technician service had been very troubling to me ada loyal customer. I spoke with manager Mr Jerry today as well as others and hopefully this can be corrected with some added benefits for all this poor service.
On Friday, September 23, 2016, our family goes out to eat, and then to Costco to shop. I go to tv area. The pix on the Samsung 4K HD tv just jumps out at you. There is a black man in a blue Direct TV shirt assisting customers in the tv department. After he helps a couple (the blonde lady was a travel agent, and she said that the Alaskan pix on the tv was just like it is, because she and her husband, with her, just got back from an Alaskan vacation) from Athens, I ask him to tell me about the Samsung 55 Super HD tv.
He does, and then when I tell him that I am a Direct tv customer, he says "And that's why I am going to help you out." I ask him if the tv is easy to connect, because I am technologically challenged, and he said it was-just disconnect the wires from the old tv, and hook them up to the new one. He then takes me around to a curved tv, and said for the money, this is just as good as the Samsung. The pix was not as good, though, and I return with him to the Samsung. So, he helps me load it on a cart, and I buy the Samsung.
When we get home, we unpack it, take the old tv out, and our daughter, Amanda, sets the new tv up. I look through the documents, and I google the Direct tv website for 4K service, and discover that to get the service, you must have 3 things-a 4K model HR54 Genie, a 4K compatible tv, and either the Ultimate or Premium programming package with Direct TV. The new tv's pix is just like the pix on the old tv.
I call the number on the Direct TV website, and talk first to a lady who sounded American. She was yawning a lot, and when I asked her how she was doing, she said her child was up late. I asked her how old he was, and she said one year old, and that he didn't sleep well with her, but did with the gather. I told her what I needed was to have 4K service for the new tv, and told her the info on the website, including the HR54 Genie. She told me she understood, and placed my order, setting up my free installation for October 1, from 8-12 noon. She said that there would be no charge for the equipment or the installation (a "Customer Loyalty Special")', but there would be a $20 "handling charge," and that the total extra charge to my bill for the equipment with them would be $15.00 per month. She then said that she needed to transfer me to an "Order Confirmation Specialist" to confirm the order.
I then talked to this next person, who had a foreign (Indian sounding) accent, but gave an American sounding name. When he went over the order, he said that the First Lady had ordered the wrong Genie, not the required 4K model. He said that he needed to cancel that order, and transferred me back to a third person to place a new order. The third person was an American sounding lady. I told her what I wanted, and she placed the order; however, she told me that the equipment and installation would be free, and confirmed that the total extra charge was $15.00 per month. We change the installation to Monday, October 3, 2016, from 8-12 noon; and transferred me to yet another "Order Confirmation Specialist."
I then talk to the fourth person, who confirms my order, the free equipment, and free installation, as well as the extra charge amount. I receive shortly thereafter an Order Confirmation email. However, the equipment listed was not for the 4K Genie, and listed 3 different Genies, one a "4K Genie Mini." It did show not show the amount of the extra charge to my bill for the 4K service, so I called back. It was during the fourth quarter of the Auburn-LSU football game, and continued after the end of the game. The agent then transferred me to "Tech Support," where I talked to another foreign-speaking man who gave his name as "Chris."
I again told him what I needed was 4K service for my new tv, and he assured me that the listed equipment on the email was what I needed. However, when I asked him to confirm the total extra charge for it, he said $29.00 per month. When I told him that was twice what I had been told, he went to check with someone, and then told me that the $15.00 was correct, because we were already paying $7.00 per month per unit for the 3 receivers we had already. He confirmed the October 3rd installation date and time window. I tried to reply to the Order Confirmation email, but it would not allow a reply.
From the beginning of my experience with Direct TV I have been placed on hold with every call for up to 45 minutes. I have been lied to, upsold, (convinced to agree to channels as free trial I really didn't want and guaranteed those channels would automatically be removed at end of trial period. I required services after installation but upon requesting services was informed subsequent to initial contact that no ticket had been created leaving me without service. I had arranged to be off work in order to be available for what turned out to be a no arrival event.
Understood my contract price to be guaranteed for 24 months with equipment included upon installation. was not told that the so called "protection plan" would be xtra at the end of some prescribed period of time. Difficulty understanding individuals due to language barrier. Voice messaging system is focused on paying bill or ordering services. When ordering system and services they are all ears, forget about it. Next call....State Representative.
We use to have DirecTV service and after the contract was over we cancelled in December of 2015. My complaint is we keep getting called about every day by DirecTV billing department, sometimes a couple times a day. We told them time after time we don't want the service so they need to stop calling us because it is considered harassment which is against the law.
Once again I have lost service while watching The U. S. Open tennis tournament and two football games. This is the third time today. When I signed up for direct tv I was assured there would be less interruptions. Plus often we lose sound on the television and have to change channels to get the sound back. I am less than a year into my contract and regret every day that I switched. Please help me get better service.
I have been inquiring about some bogus charges for the last 6 months to no avail. The last "assistor" and I use that term loosely, said I needed to write to the corporate office. I did on 7/1/16, of course, no response. I called today, supposedly they couldn't hear me in the background and was going to call me back. Again, of course, no call back!
I called Direct TV regarding the loss of local channels. I explained to customer service representative that fellow coworkers had called and had received discounts of 50% off the NFL ticket and several movie free 6 month promotions and other incentives. The customer service representative came back with 9.00 dollars off the NFL Sunday ticket and stars. I explained my fellow co workers went through the dame low offer and asked for the next level to obtain only what others were compensated as customer satisfaction.
This individual transferred me 47 minutes later the NFL ticket department answered and explained I should have been transferred to customer service department. After a 47 minute wait I did not continue. I have never asked for anything nor jumped from one satellite provider to another and have with Direct TV for several years. I have also had the Sunday ticket since its inception. So I am very dissatisfied that others who have been with your company far less time than myself are given exceptions and compensation for their inconvenience than myself.
I shouldn't have to argue to receive the same offers. FYI there are several persons who have told me the same thing. I look forward to a resolution to this issue. I am asking for the same as others not minimalistic offers and horrible customer service.
This is the third time this has occurred to me because of DirecTV's mismanagement, laziness or downright lying. Once DirecTV has our money, you simply do not care what service we receive. DirecTV forces customers to give up at least half a day of pay to wait for customer service to arrive at their homes and then does not bother to show up or even call in advance. I apologize for not having the dates of the first two instances, but they should be easily acquired through checking their records.
As both my wife and I work early hours to mid-afternoon, your 12-4p appointment time is best for us. I was waiting at home on the given day at noon. Sometime during the afternoon, I received a call from DirecTV saying that the service rep was running late, but was still on the way. I waited. At 4p, I called back to DirecTV and was told that the rep got stuck longer than expected at a house and was not going to be able to make it to my residence. I told your employee that I would wait as long as it took because I was not in a position to take another half day off of work. I was informed that was not an option and that my only option was to reschedule at a later date. Reluctantly I did.
The second time was another 12-4p appointment on either a Friday or Saturday. The same thing happened: we were called by your automated service saying a rep would be there between 4-12-p. We both home ALL day and around 3-4p I called your offices inquiring about the status of the rep. We were told that the rep had been to our house and that no one was home. I pointed out the impossibility of that scenario as both my wife and I were in the house ALL day and we have three dogs that go crazy whenever someone approaches a door. We were told he left a card at the front door. When I told your operator that there was no card at the front door, she merely responded with words to the effect, "Oh, I'm very sorry; when can we reschedule your appointment" with no concern that the rep and/or her blatantly lied.
The third and final time occurred yesterday, 08/16/2016. A few days previous, I had called in to order a fourth box for our residence as football season is coming up and we host parties for games virtually every weekend. I have a cable already hooked up outside on the porch and just need one of the small Genies to be delivered. I was told that I needed a tech to hook it up, despite the fact that I have had Directv for years, have multiple boxes, and made it clear I was quite capable of hooking up another box myself. The process, as we both know, would take only a couple of minutes. Regardless, I made another appointment. My wife scheduled a replacement nurse to come in for her and left the hospital to get home in time for the appointment.
At approximately 1:30p I received a call on my cell from your automated system saying that someone would be coming before 4p. A short time after that I received two emails (on the email address provided above) restating and confirming the appointment time. Upon my arrival at home, my wife informed me that no one had been there yet; so, in order to avoid a repeat of the other times, I called Directv (around 3-3:30p) and got hold of the automated machine which again told me someone would be there before 4p and then disconnected before I could speak to Customer Service.
At 4p I called back and spoke to Customer Service. The woman told me, despite the fact I had received confirmations by phone and/or email that DirecTV was coming to the house that day, there was no evidence that I was EVER on the schedule for that day! I asked to speak to a supervisor and he reiterated that they had no information related to a service call being needed at my residence.
After my pressing the issue, he opined that through MY contact with YOUR automated service that day, some glitch probably discontinued the appointment! Once again, DirecTV did not care that a customer was completely inconvenienced and forced to waste a half day of pay, but out-and-out lies to them and blames us. Of course, all he wanted to do was reschedule an appointment. I refused.
I have given DirecTV many years of faithful service in both Houston and before that in El Paso; but I won't do it anymore. I'm calling the Better Business Bureau and will post these examples of your "customer care" and "service" wherever I find a venue. I can deal with mistakes, but I will not tolerate non-performance due to laziness and then be lied to in order to cover that incompetence. As I explained to the manager when he kept saying he "was sorry": "You are not sorry this happened to me because this has happened repeatedly. You are sorry because you have to deal with it. You don't own DirecTV and will pull your salary whether I am a customer or not, so you really couldn't care less if I quit DirecTV or not.
I'll bet if you own the cable company, you would not have let this happen or would have remedied the situation yourself." Pull your tape on this conversation and you'll hear words to that effect and that I never lost my temper of was abusive to either of your employees (as I'm sure they would use as an excuse if questioned about this incident.) Even if you don't care about your customer service, I would have though that with all the competition in the cable/satellite television, computer and phone business going on today, you would have hired service personnel that were at less competent enough to do there jobs to keep the customers you already had.
Our bill has been incorrect over several months. I am constantly being transferred from one representative to another and must tell my story over and over again. Spoke to Brian, a manager for Directv, who assured me that incorrect fees have been taken off (this was on July 15). Received August bill and it is still incorrect. I feel like I am getting the run around and am frustrated by their lack of competence.
I had two service locations. Ask for temp service in Fl while prepping house for sale. Direct TV rep said okay and then took a week to connect service. TV worked for two days and had problem. Took another week to get service man. Had TV for about 5 days in April. Canceled service and sold house. Later Direct TV billed my credit card $500 plus for early cancellation. Told original guy it was for short time, was paying $ 200 per month. in Indiana for several years and he said it would be okay. Not going to pay and want a credit.
I have had a problem with the phone and online directv personnel telling me untruths so I ended my service. I was a customer for over 20 years. I will explain by telling the full story. I made an over payment on my final bill for $88.24. I called to their office to get 1 shipping box and 2 shipping labels. They sent 1 box and 1 label. I thought I might be able to send the old receiver with the new receiver back with 1 label but the USPS wouldn't do it. I took it on myself to purchased a shipping label for $14.90.
I immediately told directv what I had done and they put the $14.90 back on my debit card. Directv then turned around and took the $14.90 from my refund leaving me with $73.34. I brought their attention to that and so far they have cheated me out of my $14.90.I have tried every thing I can do to get that little bit of money they cheated me out of but it doesn't work. their help sie chat site or any of the rest of their computer so called help section is completely designed not to help you, It should be called the put you off section.
I recently returned to direct TV. The installer was great. I was told that I had to have a new pole installed and a date was set. The installers arrived on set date. No. more than 2 minutes after their arrival the service went off. I asked them if they had disconnected the service and they replied no. I informed them that I had an appointment for which they replied they would call a technician who could repair the problem from his office. When I arrive back home I had no service and they had not installed the pole for the dish. This remind me of why I left Direct TV and has me thinking about leaving again. I have not had service since Friday and no one has called.
I paid my bill a month in advance and now they're trying to charge me again and won't tell me where that payment went this is the third time I've had problems with my bill with them and now they're going to take double out of my checking account again. I just want to be rid of them without paying the early termination they are the worst people to get a hold of they put you on hold two or three times and let you on hold. Then I told them that they violated the contract and I wanted to drop them he told me he'll fill out a form he put me on hold and hung up on me so now they cheated me out of a month payment and I had my phone with them so I'm afraid to take my phone and shut it off
First a technician comes to my home and checks for a signal. He says due to tree in way cannot get one. I then call a tree guy, and arrange for a second technician to come out. This way they can decide which branches need to be cut. They give me an 8am-12pm time frame. At 10:15 i get a call stating he will be 45 minutes late, so here in america (east coast) that means by 12:45 pm. At 12:53 i get a text stating tech will arrive between 1 and 1:30 pm. At 1:27 the tech calls and says I will be there in about another 30-40 minutes.
The technician then pulls apart the curtains under my mobile home to see where he will need to connect. He goes to his truck, gets his equipment, digs a hole, pours the cement, sets the pole, then chats with us for 20 minutes while cement dries. He then uses his sat. finder again and now says, my equipment must be faulty, I should have been over another few feet.
You just hire them, for all i know the guy was homeless and stole the van, all it says is direct tv, no sub company name on it. Then i tell them I got the number and name of the guy who said he will be here Monday call him. They refuse. No wonder the rest of my development has dish network. Like my 70 year old neighbor needs to dig the hole to show proof of pole or me with heart failure, double bi-pass and valve, plus diabetes and neuropathy should.
We just set up service with Direct T.V. And when the service gentleman came to install he only had 4 receivers and I told him we should have 5. I told him that we added when we added our home phone and that we gave a credit Card # for a one time fee of 49.99 and it should be $7 per month after. He said his work order only had 4 on it so at that time I pulled up my bank account and they charged us for the home phone but not the 5th reciever. The service guy said he would put it in his notes and to call and that the would add a 5th one and get someone back out. Long story short I called back I was transferred 5 times and on hold the majority of the 2 hours I was on the phone then to be told they would not honor the 49.99 price it would cost 69.99 to 99.99.
I explained that I should not have to pay extra because they forgot to bill and send the receiver. Basically the guys I talked found it hard to believe that they had made that mistake and made me feel like I was a liar. Well with that being said you guys made mistakes on my account because at 8:00am on 6/16/16 a service guy came to install my direct tv but it was installed on 06/15/16 the technician was lost for words because my system was installed. Then a supervisor named Cory assured me that he didn't want to place me on hold any longer and he would check in to it and call me back today.
Well of course Thursday is over and no call. Now it seems like now that I am in a contract with you guys you could care if I received the products that I thought I was getting. My 8 yr old is disappointed that she does not have TV in her room and I am furious with how I have been treated and pushed to the side like I would forget and go away! Your installers are great very seasoned but your customer service people tend to make people out to be liars! I will not be referring this company!
I cannot watch or record or watch a recorded show on my tv. they say I need a hdmi cable because ''your tv does not support this programs content selection"'.After practically begging the recorded prompt to let me talk to a human being I got a rep that sent me a hdmi cable. that cable does not work. yesterday they sent me another cable overnight. I'm still waiting to see if it will work. the cables come with no instructions and when I asked the rep what do I have to do to get a service tech to come by she did not answer.....call back if the second cable doesn't word she said. The first two times I called I hung up in frustration. After two weeks my secondary tv is still not working. I have had directv for 16 years and this is the way we get treated.
One of my neighbor told me about the Direct TV so I decide to call and get the service, the name of this person was Carlos Martinez which I am very disappointed with him and of course with Direct TV for contracting persons like him. I asked Mr. Martinez to add a service on my house TV and internet one bundle, I asked him I need service on a casita I have and on a patio which he told me was ok I told him that I was having a bad signal on the Wi-Fi he told me that he was going to give me a free better router for better reception on Wi-Fi. he told me that a technician was going to came on Friday which he never came some body call me saying he wasn't going to came that day that he was going to came on Wednesday of the following week so I let it happen was nothing I could do.
My disappointed is I called many times and left text messages(he never call me back or respond to any of my messages) because I did not received was I was asking for and never give me a writing contract plus he set up my card with automatic pay which he never told me that was going to happened. I thing this is really bad from Direct TV to have persons like Carlos Martinez that are reaping persons just to add a new account to there accounts I need attention to this immediately. now I have to pay a early cancellation for disconnect my service but I wasn't happy with all of that. I think for a big Company like Direct TV this is not fear. I wasn't asking for free service. I need a solution for all this bad understanding and confusion. I honestly I am very disappointed and I need to know what is going to happened.
They hooked up the wrong package we were supposed to get the ultimate package for 39.99 and internet for 51.99.Instead we got a first bill of 168.00 that said Direct TV was 89.96 and the internet was 69.00 dollars.I call Direct TV and got absolutely no help at all.Then I called ATT because I know they bought Direct TV explained what happen and they fixed the internet problem reducing the rate back to 51.99.Then Att connected me back to Direct TV because ATT said they don`t fix the TV part of the service.They still refuse to fix the problem I want the problem fixed now.Our account # 14830880 and I am enclosing the ad.I no they monitor calls and the way they treated me as a customer.
If I could I wouldn't give Direct TV any stars for a rating -- but minus five. They hook you with a low monthly bill.. "Promotion" then your bill doubles then Triple it. And every time I call I get no where. Their told to cancel stuff to make my bill cheaper. Just to get the next monthly bill and find out it wasn't cancelled and the bill is even higher then the month before. Then I call again just to be told that I never called in the first place.
They say " I'm sorry, but I have no record of you calling!!! I'm like how is that possible? They more or less call u a liar..when they are the lair and a thief. Makes me wonder if they train their employees to do all this crap (fraud as far as I'm concerned) Round and round I can't even keep up. I ended up just dropping them and switched to another company. Direct TV customer support call's and emails me ALL the time. But their not getting another red cent or my time out of me.
On February 9 a Direct TV sales employee Ashley Calderon, persuaded us untruthfully into thinking that it will be cheaper then what I already have. She explained that our first year would be $54/month and the next year would be $85/month. The day of installation we noticed all the sport channels were in Spanish so I called and Erick, employee ID# 100891557 changed the package and told me I would pay $70/month and gave me a credit of $419.60. The next time I called AT&T I spoke to someone regarding the internet bill and she told me she combined it with Direct TV and she told me “since you have a credit of $419.60 your bill for this month has been taken care of.” One week later I received a bill of $54 and I wondered were the credit they told me I had was.
When I called to ask about it and another employee Tara, employee ID# 442349 who told me she will not give me my credit and told me to cancel the account and even set up a cancellation on the 19th and told me to pay $57.40 and the account would be closed. She was the worst and represented your customer service in a horrible way. After that I spoke to AT&T customer service and I explained to them what happened and he told me that he would give me 2 months free until I solved this issue and got my credit back because he evened agreed this was wrong.
After that I spoke to Direct TV agent Synethia, employee ID# 454788 who was kind and tried to help me and only gave me $120 credit and I would be paying $90/month which is way more then what I was told from the beginning. I am writing to you to let you know that I am very disappointed in your service and very upset about how some of your employees misled me with lies. I hope you will look into this situation and help me solve it hopefully by giving me my credit back. Thank you very much for your time and I hope to hear from you soon.
When I suspended my Directv service for 2 months (travel), upon return. I saw my monthly charge almost double, from $46. to $89. When I called Directv, the agent told me the suspension caused the loss of promotional discounts.
When I initiated the suspension, the agent did not inform me I would incur a doubling of my monthly fee. Had the agent informed me of this extra fee, I would have never agreed to this. This clearly was gross negligence, or intentional fraud on the part of Directv's agent. When Directv refused to negotiate this matter, I cancelled the service. Directv is now charging an early termination fee. This problem is the fault of Directv failure to disclose. Stop defrauding the public.
The criminals made fraudulent charges against my credit card and have been no help to get it straighten out.
After buying a $3000 samsung 4k directv ready tv and spending hundreds of dollars on three rooms full of the latest genies you are telling me that I can't watch the masters in 4k because I only have the extra package and not the ultimate, well I am not happy about the greed you have displayed it is a real slap in the face to 80% of customers in my position.
My "go to" channel for sports has been ch. 205 sports mix. It has now become commercial mix. Even the header is a commercial. Why is this necessary? Why can't you show the sports mix as it used to be without the commercials replacing them? Goodbye sports, hello commercials!
A male came to my house asking about my name and saying there was an ATT phone to this address. Being somewhat taken by a stranger coming to my door in this manner, I was not going to give him information about myself. When I did not comply with some of his questions, he showed an attitude and I told him I would go to the ATT store if I needed anything, He was asked to leave my property and called me a "PRICK". I asked him for his name and he refused. He walked to his vehicle, a blue Ford Focus, Tag B123BK Utah. I went into my house and called a friend whose wife works at the ATT store in Sherman Tx. I learned that Sherman PD has had problems with this male before. The male went to my neighbors house and pulled into her driveway.
He finally identified himself as Chase Hubert. I used my phone to record our conversation and he was very unprofessional and argumentative. He argued that I did not introduce myself. I don't have to. Chase is representing your company and is causing citizens of Sherman to complain. I hope Direct TV does not represent itself in this manner. During our conversation, he told me to get my camera out of his face. He does not have a permit to solicit door to door, as city ordinance requires. When asked where his permit was he said he does not have one. He said he knew he was supposed to have a permit. After being recorded, Chase apologized, his apology is not accepted. He wrote his name on a Direct TV order form and urged me to complain. I was thinking about changing to Direct TV but not now. I'm sure this email will fall on death ears. This occurred on 3-22-16 at 1945 hrs.
Are we the "only" customer that can't get signal from satellite EVERY time it is windy? We have had this happen so many times to us and have just put up with it after we call customer service. Yesterday it happened AGAIN and we called and went to web site. Can get a repairman on Friday at the present time. It sure makes us wonder how you keep all your customers if they have the same problem. We had an appointment and the following day it came back. We cancelled our appointment and once again last night it's out again. Just checked my account and we still get billed each month but it's making us think we better find something better!! Guess we'll check facebook to see if others have the same problems.
Being billed for equipment services and your Philippines representatives rep does not understand your company policies and do not have knowledge of explaining to your customers. I need someone in authority to contact me asap who speaks English. I have been a loyal customer since 2002!
Had a DirecTV customer service call scheduled on Tues., Feb. 23. Received a phone call at 2:45 p.m. stating that the tech would be here between 4:00 and 5:00. I made arrangements to leave work early to be here at 4:00 to meet him. At 3:21, I received a call from the dispatcher that the tech was here (40 minutes before my promised time.) I asked the dispatcher to call me back as I was going to call the office to have someone let him in. When I called the dispatcher back the tech had left. I called the DirecTV customer service number back a little later and spoke to Lori. She was outstanding and reached out to get the tech to come back. He refused to saying he was out of the area, even though he did not show up at the time that was given to me.
Being there 40 minutes early is not my fault and he should have either waited or come back at the time that was promised to me. Lori tried to get another tech to come out but no one would come out. By then it was 6:00 o'clock and we still have no reception. By the way, we could not get an appointment scheduled for 3 days and then to have the tech treat us like that is unacceptable and poor customer service. Lori set up and promised that the tech would be here on Thursday, Feb 24 between 5:00 and 6:00. The tech called and is running behind on his job that was ahead of me. It is now 6:20 p.m. and no tech yet. He did promise that he would be here as he gave me his word. Lori is great, but repair service leaves a lot to be desired.
On on-going problem with billing and contract over the last six months. Broken verbal contracts followed the the absolute worse customer service I have ever experienced. I cannot find someone to make a decision. I would rate DirecTV less than one star given the option.
My bill is always going up. I asked for a $50 credit against my $233 cable bill and was refused. I have been a customer since 2011 and never had any credits. I have the $75 plan and added 13$ for Encore and Showtime. Every time I ask why is so high....the customer service reps say its because you don't pay all your bill. I pay over $200 every month. I hate Direct TV and when I am over the 2 year contract I will change.
Direct tv would not honor a payment arrangement. I spoke with a supervisor named Alex and he was one of the most rudest and uncaring people I have ever encountered. I was even told that I had to go to an AT&T store and show the email because they didn't have a record of the arrangement, even though AT&T sent it. I was on hold for about 3 hrs with no results. Basically, I was told my arrangement didn't matter and that I had to pay the entire amount to get services restored. I am very disappointed in the quality of service and the poor representation that I have received today. I will encourage anyone to not trust Direct tv in making arrangements because they may or may nor honor it. I still have the email, proof of the arrangement and how it states when to pay. It's not fair to have customers think you all are true to your word, when actuality, your representatives are calling you a liar. Go back and listen to the recorded messages and find a way to use technology to locate missing emails that you all sent.
I cancelled my service today 4/30/2019 and I am being told that I will continue to billed until May 19th. I am not willing to pay for services that I am not using. This is unacceptable!!!!
I have a Direct TV Bundle contract ending September 2019. To this date, Direct have tried to over billed me for services that I didn't ask for. They send me outrageous bills over $200 a month. I have to call Direct every month to get my bill corrected. Staying on the phone with customer service over an hour trying to get this issue solved, but to no avail. Next month my bill will be over 200.00 again. I am thinking you don't want my business.
Recently purchased a portable satellite system (King Quest VQ4100) with receiver. Called to start tv service with Direct TV. Worst experience of my life. Could not get it through the staffs head that I already had a satellite, receiver and cables this was going on an RV. Wasted four hours of my life. At hour 3 they were able to turn the service on but I had to talk to someone else about installation. Once again I already had everything and didn't need install. One of the worst experiences of my life. If you are going to Co-sell a product with another company you should probably let your staff know what the difference is between a RV satellite and residential satellite. Funny thing for this whole experience is they still have a tech coming to do an install. Jokes on them I will be camping and the system already works. I talked to Catherine at ATT who directed me to Direct-TV, then to Prine who was clueless she then directed me to Kaleb who started the service but still scheduled the tech to show up and install then sent me to Alan who was a complete waste of space and had me steaming. I am pretty sure I call him a dumb F#$k and hung up. Once again if you are selling a portable satellite for an RV have some people that know what to do when that customer calls in. Please feel free to contact me with someone that can speak clear English and has the ability to make change.
Direct TV has by far the worst customer service of any company I have ever dealt with !!!!!! And I have been paying bills for over 50 years .Tried for 3days to get a channel lineup for my zip code, with prices for each package. I talked to people with accents from 7 different countries and was cut off twice. How the hell can you change your service when you do NOT know what's available and the cost ??????
DIRECT TV SUCKS !!
On Monday I was on a live chat and I was on my break so It was agreed that I would have someone call me back at 5:30 in the evening once I got home. It is Wednesday and I have yet to have a call back to resolve the issue that I was sold direct tv and I thought I was getting direct tv now. which Is cheaper. The reason I went to this AT &T thing is because they said it would be cheaper. It actually is not cheaper than comcast for what I get it is not. Comcast you can watch everything on all TVs with a little box but here you get one box and im being charged just about the same for access to only one darn tv.
address is 716 south 13th Springfield Illinois phone is 217 816-3345
On April 22, 2019, I tried to get assistance form DIRECTV to use my Protection Plan Premiere. The problem is I cannot get assistance with DIRECTV Protection Plan Premiere to fix my iPad. I have made several phone calls, finally I was instructed to take it to a AT&A Store. I immediately followed DIRECTV customer service instructions and drove to a AT&T store. After driving to a AT&T store the AT&T representatives at the store informed me they only handle repairs for a program called ASURION. I called DIRECTV from the AT&T store and explained my circumstances after following their instructions. I was on the phone with DIRECTV for over an hour being passed around to four different departments and then I was cut off from the call. What do I have to do to get my iPad repaired? This is unacceptable, and NO, I DO NOT FEEL LIKE I AM A VALUED DIRECTV CUSTOMER.
i am not able to change my package on line - I have tried and each time the site requests that I call. I've called a couple times in the last few months and when I ask to downgrade and if there's a deal or discount the person on the phone tells me they are not allowed and will have another rep. call me back. still waiting. I have also asked about the cable lines that are still not buried in my back yard. when a direct tv truck came to take care of this they tell us they are not the right group to do this job. The cables have been exposed for TWO years. How is it possible that my cables are still exposed when your company made the appointment. The playback feature is horrible - It doesn't work half the time. Your website is very deceptive - the only thing you allow is upgrades. Cancellations and downgrading are impossible without calling - then when we call you get the run around.
I cannot believe the customer service this company is getting away with. I have tried for two solid weeks to cancel my service with DiretTV. 60 minute hold times, with the worst support, and they keep hanging up in me when I ask for the cancelation team. The last time I called I gave them my phone number first (after a 60 minute hold) , and they transferred me to an automated payment center. What a flipping'. Joke. I have contacted a law firm and will litigate this to the full extent of the law. I am sick and tired of getting ripped off by these multi million dollar scam artist companies. The people that are employed there should be ashamed of themselves. It is so ridiculous you wouldn't believe it!
1. From day one the Internet service from Frontier, recommended by AT&T to accompany my cable service, has not worked sufficiently, service is actually in and out.
2. Cable TV does not operate as I was told it would. I have no access to the On-Demand shows that are aired during the week.
3. When I tried to go online to PAY my Frontier bill, in spite of all the problems, I was told that I am not able to access my online portal. Thereby having to incur a cost for paying by phone or in person. The AT&T portal is also down and I am not able to access that either.
4. I was informed when I selected AT&T service for Direct TV and Frontier Internet that I would receive a gift certificate from both AT&T and Frontier. Only to be told two weeks later that I must go online to AT&T and request my rewards (had I not called I would not have known that because I was not informed when I ordered the service nor during installation). Frontier informed me that I would not receive my gift until I made a payment on time, of which I have been trying to do but the portal has been down.
I now believe that my decision to switch from my previous carriers may have been a dreadful mistake, having not had adequate service since day one.
I have two homes, in which I take my Genie between. My primary house is in Victor ID. Since the switch to AT&T ownership, there have been several problems:
1. Typically when I call, which I try to avoid like the plague, the person on the other end is not in the US and rarely knows what they are talking about much less are your able to understand them because of the accent. That was not the case when owned by Directv. It take maybe 3 or 4 transfers down the line until you get someone finally may know what your talking.
1. Directv was and maybe still is in a pissing contest with the local NBC channel 6 ( currently I am in Tucson). I could care less but because of that I am missing the highly bias NBC news, Blacklist series, Blindspot, The Enemy Within etc., not to mention the local weather. If I can't watch the local news how about giving me back the NBC channel out of LA. Then you can fight over whatever the problem is without interrupting service. OR refund the amount I am paying for the local channels until it is resolved.
2. Your new format, as of last April or so, randomly records shows. For some reason it will record numerous (up to 20-40) shows of Chasing Classic Cars and Love it or List it, among a few, even though they are set for first run only. I had to take Love it or List it out of the Playlist to get it to stop.
3. The quality of the CW, is so poor it makes it hard to watch. It's perfect in Tucson using the same Genie so I don't believe it's on my end.
I used to be able to get Tucson local channels up to two trips ago. Now I have to view Phoenix which is almost two hours away. Guess what they don't show Tucson news/weather and I'm in Tucson. They tell me it is because I am in Pinal County. Pinal County extends to Tucson, I live in the Tucson area, I can't help it if your system is screwed up, I need Tucson local channels. My neighbor has DISH and he gets local channels. this should be an easy fix by going off the address not the county.
I have been with Directv since 1996 and really have no desire to change. Do I need to go to DISH to fix these problems. My best friend and daughter have DISH and seem to be very happy.
Doubt I'll hear an answer since AT&T is so big but I have put off contacting Directv for sometime now and I am at the end of my rope.
I transferred my service from one address to another locally
I was specifically told the technician will handle all of your outside equipment from your home you will bring your inside equipment .
The technician is here and he has installed the new equipment but he will not remove the old satellite dish from my home because I understand that’s my responsibility .
I was led to believe they were removing the outside equipment and as a result of that I am going to be unable to close on my house this week because the new purchasers will not want the DIRECTV satellite dish on the deck.
I was missed lead and lied to .
After this installation at my new house I will probably
-Dispute the price of the installation
-And further go online to discredit DIRECTV because of their misleading representatives.
I would be more than happy to continue with DIRECTV if I would get satisfaction by the removal of the old satellite dish from my house which is what I was led to believe this going to happen.
I would like to hear from somebody immediately instead of speaking to foreign workers in a foreign country who simply pass the phone from one person to another with zero satisfaction. Please contact me at your earliest convenience 516 633 5201
Maureen E Keene
It has been 3 days and the 'Guide' is not working at all. Almost every channel states 'To Be Announced"
I requested a transfer of service due to moving 4 weeks ago. I called 23 times and was on the phone over 28 hours attempting to get an appointment. I had 3 appointments - the first the technician arrived late and I was told he would need to reschedule. The 2nd appointment - no one showed up. the 3rd appointment - the technician went to the old address and never arrived at the new address when informed it was a transfer of service. I have been told there is a order pending and NOONE can cancel this order to reschedule my appointment. I have been told that a ticket was submitted and someone would call me back within 24 hours. This is going on 4 weeks now and NOONE has returned by call. This is absolutely ridiculous that I have to call this many times, spend this much time on a phone trying to get a service I pay for. I also tried to cancel my account since direct tv cannot provide me with the service I am paying for. I was told by Frederick he would charge me $249 to cancel!. I have asked to speak to someone in the corporate office and no one can provide me a contact number. Can someone please help me ????
I have been a DTV consumer from when Sony offered the 'first' 18" dish'. This calculates to decades. I am now on my third dish [affording HD, multiple TVs and possibly other benefits I can not recall at the moment]. Due to hearing insufficiency, I have need for Closed Captioning. And, CC has functioned very well. The only complaint during these years, was improper sequencing of the dialogue with the CC. I can recall calling DTV and being helped in a polite manner to correct non-sequencing occurrence. This non-sequencing would only occur periodically. And, each time, I was guided to normal operation.
However, since AT&T has taken the reigns, I have experienced multiple failure of the CC system. Not non-sequencing, but, lack of dialogue whereby the CC does not fully print the words spoken. There is a pattern of complete failure of CC printing the first several plus words of dialogue, to times when complete sentences are not shown on the screen. Recent contact with AT&T/DTV has been enlightening as to company awareness of this shortcoming; and assured me that it would be corrected. Well, AT&T/ DTV does correct the problem. But, after some time passes, the problem resurfaces. And, will continue on for days and possibly weeks. Then, it works as it should until the same failure is repeated.
I find that AT&T entering the business has 'introduced' a failure to provide the same fine service given over the many years when DTV alone was the controlling interest. I might add that AT&T is most prompt to send me emails as to my monthly statement for the service. One must wonder if AT&T can efficiently 'service the book keeping' aspect of the business, why not consistent good service?
ver these decades, the closed captions were
After moving back to my home in Montana I called to have my service transferred back here from my winter home in California. I have SnowBird service and it usually takes about 20 minutes to transfer from one home to another. I have spent over 8 hours, that is EIGHT hours, which I have documented) on the phone with about 15 different people and the result is that my service has been cancelled! I have talked to 4 supervisors, 2 have called me back but my service is still cancelled and they want me to start all over with a new 2 year contract. HOW DO I GET THIS FIXED????? Every time I call I have to repeat the entire story, it appears no one reads the documentation. I got a text yesterday saying they are sending a box to return my equipment. PLEASE, PLEASE, PLEASE HELP!!!!! All I want to do is watch TV!
Paying for service not reviving the service we are paying for. Signed up 7/2018. Can’t order movies, can’t use on demand most of the time. Satellite will nit stay connected to WiFi. I have worked with internet provider have new equipment and all other devices work fin. I have called customer service multiple times 40-60 minute waits NO satisfaction. When my service is up I will NEVER use Directv again and am advising others not to either.
I moved and had put my account on hold. After moving, I decided I did not want to continue with DirecTV. I never watch TV and had only kept it for my kids who are with me part time. After not having the service for some time, it was apparent they didn't really use it enough to justify the cost either.
When I called to cancel and return equipment, the representative offered me several options to continue. I was not interested, but finally agreed to the most basic package possible which she told me would be about $30/month. I had a $34 credit, so agreed to give it a try as it might not be so bad at that price. We scheduled for a technician to come install the service (there was already a satellite dish, so should only need to be internal hookup). I received NUMEROUS calls the day before the appointment and the morning of the appointment reminding me of the scheduled time frame. I waited all day and no one showed up. Again, not sure how this happened when I kept getting calls to remind me.
I called and rescheduled. The person came and, while here, had numerous issues with the DirecTV support getting our system running. He had to spend at least an hour on the phone trying to explain whatever it was they didn't seem to get. Eventually he completed the work and left.
When my next bill came, it was for over $100! This was far more than the $30 I was told. I called and learned some mistake had been made and my bill was adjusted. It was still more than the original amount I was quoted, but I accepted that and moved on.
After some time, I again looked at our usage and it was clear no one had watched anything for months. I called and cancelled the service. I was told I would receive instructions, boxes and return labels to return the equipment and assured there were no further charges. After weeks went by with no sign of these items, I tried to login to my account to see what I needed to do next. The ridiculous drama around trying to login to DirecTV, being routed to AT&T where I could only see my ATT Cellular account was another HUGE waste of time - more than an hour with support, no one could help, and I could not get to my account. The rep then told me they could email me account and billing information. The old account they had on file is one I don't check very often, but I went there to check and found a bill for over $287! It showed charges for HBO and other sevices I never signed up for and an early termination fee I NEVER agreed to.
I agreed to try keeping DirecTV - but with the understanding that I could cancel at any time if I did not want to keep it. I was overcharged on my first bill and never adjusted to the original price I was quoted. I was evidently signed up for services I did NOT agree to and put on a program that evidently required me to keep the service for some period that. even today, no one could explain to me.
I have been an ATT customer for at least 10-12 years, spending thousands each year when my kids were on my plan. I still spend about $100/month for my cell phone bill and I can't get any customer service to fix this problem. What I was told today was that the representative would "escalate this" to another department and I'd receive a resolution in 3-5 business days. When I asked what he meant by resolution, he said they'd tell me what THEY decide. No conversation or discussion. THEY decide unilaterally? I asked that I at least receive a phone call vs. an email. He made no promises.
I DID NOT AGREE TO EARLY TERMINATION - Nor did I order HBO or any other premium channels. I will not pay this bill and, if I can't get AT&T to correct this, I will transfer my cell services as well. I am extremely disappointed in the lack of service - the dishonesty and the misrepresentations of AT&T representatives. To add "salt to the wound," There bill to me says they will charge the credit card on file if I do not pay the full amount. I believe that is illegal as I have NOT authorized these charges. Surely they cannot do this!
My hope is that AT&T will do the right thing and provide me, as a long-standing and loyal customer, a positive resolution to this problem. If not, I will be forced to move on.
Filed 1st complain in 4-27-2019. Guess you have reviewed the complain because received check for $79.40 for Acc. 064182913 under Roger Ellis, along with a bill for $321.00 for early termination plus taxes.
I did not terminate the service with DirecTV; ATT at Hollywood, FL location, decided that was better to close this account and open a new one in 12-7-2018 new account #145787738 (the bills does not show DirecTV acc. #) account under Norma Ellis; service active as 4-11-2019. As you can see since 2017 We (Roger and Norma) have had service with DirecTV, therefore, should not be any early termination.
Acc. 064182913 (DirecTV) was installed in April 2017. Please review your records. Please let me know if you need additional information.
I have been a customer for almost 10 years. I use the same equipment that was installed on day ONE. recently the internet deca broadband adapter stopped working. totally dead, no lights but still warm. approx 4 years ago I was told by a DirecTV representative that I was qualified to upgrade my equipment free of charge. she said I would be able to record multiple channels simultaneously. it sounded great but I was happy with my equipment at the time but that I would like to use the offer at a later date. the DirecTV rep said the offer would remain on file. Today I spoke with a rude DirecTV rep named AMBER. she was lazy and very condescending in her tone and lack of interest in helping me with my issue. AMBER told me I DID NOT qualify for a free upgrade. i had to BEG AMBER to look back in my file to locate the previous offer. she repeated multiple times that there were too many notes on file I would need a DATE. AMBER told me there was no way to find the note. I asked her to search - she said she cannot perform a word search of UPGRADE. this seemed untruthful. I want to know who at DirecTV has the right to enter a customers account and REMOVE a previous free offer without the customers' consent. I was told it was a loyalty upgrade, not a tempory promotion. speaking now with your customer service department LAURA is trying to help me now. hopefully, she can. LAURA did not help. SHANICE did not help. CHARLOTTE did not help but tried....BUT bad employees like AMBER is one of the reasons why hundreds of thousands of Directv customers are cutting the cord, quarterly. sadly I might be forced to be one.
My complaint is that my service/program monthly rate is about $150.00 a month for my Direct TV cable bill. I stay in a community that the only cable provider is Direct TV as well as the only internet provider for my community is Century Link. I thought at first the reason for my problem was with Century Link. After being on the phone with them Several times and going through Several processes to fix the problem the system came back stating that the Internet works Just Fine and to contact Direct TV. After being on the phone with Several people at Direct TV and being disconnected a Bunch of Times, the problem Still Exists!!!. I was told by a tech that in order for me to get this problem Fixed I would need to pay them $100.00 for them to come to my Condo to fix the problem :( . Something I Refuse to pay!!!!!. I'm Paying for a Package that I can't utilize:(. I have been a Loyal Customer of Direct TV for Many years!!!! I convinced my Husband to transfer his system over to you from us moving from Michigan to Iowa. I just hate that Every time I turn on my TV, I get a message that states some of My programming is lost because I don't Have Internet (which I do). Why am I paying for a Package that I can't have All of the channels or be able to watch movies.
Contacted customer service regarding my television freezing up, it was determined that my server was bad. I was told that it would be EIGHT DAYS for a service technician to come out and give me a new server. I have been a customer of DirectTV for years, but will now be switching to another provider. AT&T and DirectTV should be able to provide service before EIGHT DAYS. Very poor service.
Its so redundant trying to deal with your outsourced customer service. Never again, 20 minutes on the phone and still no resolution due to lack of understanding the problem and no one in America available. Time to find another provider. You could learn lessons from Discover Bank.
I called to have tv service in my second bedroom, which is being used my mother in law. She is an elderly lady that doesn't get around very good so we moved her in with my wife and I. When I got home from work my wife took me around to show me what the cable tech had done to get our cable installed. I couldn't believe my eyes to what I was seeing. This is the poorest cable installation I have ever seen. I have included some pictures to allow you to see how bad the job was done. I'm really not happy with him drilling through the wall and then just leaving the cable strung out on the ground. With the cable running through the wall and strung across the bedroom floor, it is a major trip hazard for my mother in law. When my wife called to complain she was treated very bad. There is also a fee that we have to pay for the additional cable box in the second bedroom. That fee is suppose to be added to my next bill. If I'm paying for Direct TV services then I should get a job done right. When my wife called today, they said they would send someone out and there will be another service fee. This is so wrong on so many levels. I have had service with Direct TV for quite some time now and I have been pretty happy with the services up until this point. I just want my cable installed the right way and without having to pay more fees for somebody else's bad work.
Can you put lower than 1 star?
Lets see, I tried to resolve matter a dozen times over phone, maybe filing this complaint and posting to all other review boards, as well as the BBB will help get me some answers.
1) I call to set up package deal through At&T
2) Direct TV no call, no show on installation
3) Direct TV rep can't find my account, tells me it's deleted since it wasn't activity (not true after about the 6th call found out she entered my phone number wrong) she does not try to verify my information to find account
4) She tells me I need to give her all my information again...I make very clear that I have a bundled account and they need to be set up together.
5) fast forward 1 month, TV goes out, internet is fine (I have autopay on what should be my bundled account)
6) receiving bills for a non-functioning account...turns out I have 3, but they are separate and even though I am paying agreed amount, one is going into overdue
7) many calls later without satisfactory resolution.... (months later) I am told it just can't be fixed, the accounts cannot be merged
8) I ask for it to be terminated with cause and early termination be waived. I was assured the early termination fee would be waived because it was clearly not my fault and there were call records to prove it.
9) oh and meanwhile account for a stupid old tablet goes into collections because that was on the extra account (that I never should have had) because I was paying the agreed upon rate on my bundled account.
10) Now even though I was assured termination fee would be waived that is now in collections too.
Let me count the ways how many times Direct TV can screw up.
An irresponsible installation person, an incompetent sales person, multiple unhelpful customer service reps but somehow the only department that can do anything is billing, but they bill for services not rendered and accounts that were screwed up by Direct TV.
I want to know why you can't admit your mistake, own it, and make it right?
Less than one star satisfied customer
Very poor customer service. I wanted to cancel MLB extra innings and after waiting on hold was transferred to MJ the supervisor of DirecTV loyalty. MJ was rude and refused to help. I had to “update” my account with additional passwords and security questions. I wasn’t allowed to cancel anything until this was done. He was nasty and “dared” me to report this incident. I shouldn’t have to jump through hoops to cancel something I don’t want on my television.
We had to cancel our service after constant problems with not getting network to connect. We changed out the boxes twice and was finally told by the tech that it was a nation wide problem and that we would never have good service in our area. So after paying for 2 years of having many days without being able to watch TV (having to continuously resetting boxes) we decided to cancel and was told the they would wave the cancelation fee. now they have put it on my credit as a collections account after it was supposed to be reviewed and escalated for review several times. I am now going to file a FCC complaint if we do not get a call back and this issue resolved. Today I call and was given a bogus phone number to call which only goes to a voice mail and not representative. I just got off the phone with Plus Four collection agency who even if I pay this bogus bill in full refuses to remove it from my credit report. Next stop FCC for charging for services that are not working.
DirecTV Is billing me for two payments I made back in September and October 2018. I have sent them voided checks documenting both payments.
Yet every month I get harassed with excessive charges.
In conservations with call takers my claim is always supported my them not being able to find documentation on the cancel checks. But when I am transferred to the credit office, I am refused credit. This has happened several times and I in written correspondences have provided confirmation numbers of the conservations I have had with their call takers. The credit department is just refusing to issue me credit for the payments. Usually talk with a Nanette, employee SG643F.
I am not a current customer but have looked into getting service again. But after the last few days I am really reconsidering that thought. I have my own house but stay with my boyfriend and his mom a lot. His mom has the direct TV account in her name..
Orlys Maassen, phone number 515-379-2436 in Bode, Iowa.. She completely forgot to pay her bill. So her service was interrupted Her son, Andrew, was trying to pay the bill and get her service restarted. Orlys doesn't remember her passcode or security questions so Andrew was on the phone almost 2 hours trying to help. No one would take his money. He wasn't asking for her information, he was only trying to pay. He was very frustrated when I told him to let me try. I called and went at it differently with the automated system and within about 20 minutes got a nice lady that let me pay the bill at 6:30pm Sunday night. She told me service would be restored in about 2 hours. I reassured Orlys and Andrew it was taken care of. Hours went by last night and no service. The payment clearing shows on my account so I know its paid but when we called back the automated system says it is not. I called this morning and after 4 automated people and 4 human people I have finally explained to each one that yes I am not on the account but trying to help pay the bill. My payment is there but to what account? Finally The last guy tells me there is no payment on the account so I asked him to look up my card number because I know I payment was made somewhere. He finally takes the card number and confirms the card and payment. Even says it was confirmed to the account, so I ask why do they not have service back on?? He said he would send it to tech support and have them manually turn it on but it could take a few hours!! Are you serious!! So my payment was made at 6:30 last night and its now almost 8am and still they are waiting to see if my payment is going to work. How frustrating!!!
How many of these negative reviews does DirectTv need before they make a change? My guess is they could care less if they lose customers.
Let’s try to keep this as short as possible. My issue started 4 days ago. I was having some problems with my main Genie receiver so they drop shipped me a replacement. When I tried to follow the on screen instructions to connect the receiver, I kept getting an error message. That turned into 3 days of absolute insanity. I spent over 17 hours on the phone with countless technical assistance departments, loyalty departments & IT departments. No one was able to solve the error 726 message that was coming up. They sent out 3 different techs and they all left after they determined that it was a “systemic issue” on the other end. During the entire ordeal, I did not receive a single call from DirectTv to verify if the issue was resolved. I had to initiate the calls every time and explain the problem from the beginning every time because they apparently do not have notes in the system! On several occasions I was connected to someone overseas who would inevitably simply disconnect the line after not being able to resolve the situation. This happened at least half a dozen times.
In the end I was told that the only solution was to cancel my account and open a new one and in doing so, I have to sign a new contract! WTF! Why on earth would you force me to sign a new contract if you can’t fix your problem??
The response I get is that there is no other way. So after being a loyal customer for 5 years and always paying my bill on time, you aren’t willing to make this right.
What’s even more asinine about all this is that I can cancel my account, go down the street to Costco, sign up for a new service agreement under my wife’s name. I would get a $200 gift card from Costco, pay much less for a year and get all the movie channels and come out ahead for a year! Unfortunately, I know that come the second year, my bill will probably triple. For that reason and for all the reasons above,I will never do business with DirectTv again.
As a footnote, every tech that came to my house complained that things have gone downhill since AT&T took over...
The last loyalty department manager actually stated that she hoped someone was listening to our supposed recorded conversation because it was embarrassing to her that she had no way to help me.
Since I initially signed up through Costco, I will also inform their corporate department of my ordeal since this also reflects poorly on them.
3/25/19 Reported outage of local channels only , Service tech. remotely checked out system, found hardware to be ok, the next available service tech was scheduled for 3/29 after 3 hrs. of checking system again and communicating with his supervisor no fix. Said this was going to get elevated up.Check system 3/30 still out, called again no information until finally a supervisor in formed me that the local channels have been blocked ( contract negations)
MAN YOU WOULD THINK IT WHY IT TOOK SO LONG TO COMMUNICATE THIS !!!!!
Very disappointed in the way this was handled. Average time per call way 45 min.
We had a lady who claimed to be from Corp office however I have my doubts and would appreciate that she not call our number again
Ok let me make something clear for three months I have been requesting to speak to someone in this executive
office. Now almost four months later after I sent eight emails in a row someone finaly calls and procedes to in my
opinion be very arrogant and rude even my son felt that way. We were told back in December that we would get
a credit of $20 a month for being a direct tv customer and also a wireless customer that would be applied to every
bill now she says she cant do anything because the service is suspended however I want to point out that if someone
would have paid attention to a customer emailing this office the bill would not be as high as it is now number two fact
A advance payment was scheduled via the telephone and my personal bank card info I am as a customer am wanting to
know why do I have to check behind your billing department to see if you took a payment . As I told her this worries me
that somebody took my personal banking info and now my son was told that the arrangment was never discussed however
I have three witnesses that heard everything said , seeing extra money in my account by sitting at a atm doing a balance
inquirey I then called and asked had this payment been taken the lady told me that from whart she could she yes it appeared
to have been made. So Now we have channbels that were not removed when asked by the customer back in December he
is pretty sure so there is extra money on the bill and then if you add the $200 payment that should have come out of my
greendot account ending in 8365 you would be looking at almost a four hundred dollar diffrence in the bill then if you take
and apply the credit she said today she would issue that almost would clear the total past due balance and the service
woukld not be suspended . However since months ago when I went on my linked premium account and wrote the following
people with AT&T direct to try to get a reselution Helen Quill admin atlanta ga office , Sabrina Lascombes , Lynda Rathman
One of your vice presidents of operation trying to get somebody to respond and nothing
678 468 4815
I want to submit a formal complaint about Direct TV shoddy practices. After I moved to another house, a DTV tech came to install and brought new HD receivers and said I had to have them. I called customer service Sheila Mar 8, and she told me the $10/mo HD charge would be waived. On Mar 14 customer service Molly confirmed that the $10/mo is waived on my account. Yet I received a bill Mar 21 with the $10 HD charged. I called on Mar 25 and was told the $10 was NOT waived. Escalation Dept called Mar 26 and refused to waive the $10. When I objected and said I should get the waiver I was told I would get, she hung up on me. Terrible service. I am a long-time customer and a senior and $10/mo means a lot to me on a limited budget. I have been ramrodded into an HD receiver, lied to about the $10 charge, and the company has refused to make it right. I will file a complaint with the PUC in my state, my local BBB, UCAN, and the FCC for being the victim of deceptive practices, and also post on Facebook.
My name is Pamela King my numbers are 901-381-9482 home and cell is 901-263-9196 I schedule an appointment for today 3/27/19, between the hours of 8:00 am - 12:00 pm. I called twice since I didn't hear from the Tech. This man didn't show or called till 12:54, when questioned he lied and said he was here at 9:00 and claim he took a picture of my car not in the driveway, if had did that my car was there. Now this man was over an hour late and refused to comeback and stated that, I been with Directv over 5 or more years and has never experienced this type of service. I am going to go to another cable company this right here doesn't make any sense, to outright lie and not be considered other people time, that's why you make appointments. This person who identified himself as Mark at 901-451-2239 needs to be dealt with because nobody have time for lies and disrespect of others time. I have caller ID and he has two numbers to contact me, so he lied. The number showed he called at 12:58 pm. This What I get from your rep he's still in route It's now 3:08 pm Memphis time,
To Whom It May Concern,
I have been harrassed by DirectTv officials attempting to collect money for service that were not provided for a year! How did I have DirectTv satellite service in an apartment complex that doesn't allow for satellite dishes? Where are service logs containing connection information with my cable boxes, that one, are TOTALLY mine and paid for, and two, have not been in operation since I've moved into my apartment?? I did not receive ANY notification that I would have to RE suspend my service! This fraudulent! Show me the logs of connectivity to my cable boxes which I've kept stored with me in my closet, in my apartment!
DirctnTv call center rep, debted my bank
card, when he said it was for file purposeses only. 341.00 which caused my account to go to zero balance. Now I’m being charged 35.00 for each returned check at this point we at 5X35.00. I lied to and misled, It’s much more that has happened to much to even try and explain. At some point I will be canceling my service. The worst customer service I have ever experienced.
direct tv made an initial promise for services and did not follow through with promises. they said there is nothing in the notes and nothing they can do.
BE VERY WARY VERY DECEPTIVE PRACTICES WHEN SIGNING UP CUSTOMERS!!!
I need a contact phone number to resolve recurring automatic debit charges I have been getting even though I no longer have service.
wanted to keep my U-verse and was talked into switching to DirecTv because it is supposedly so much better. The technician that installed my satellite dish did not want to go on our flat roof to install it and put it on our deck instead. Now for the past two months we always have three or four channels that won’t come in, whether the weather is bad or not. I called customer service and they told me they would charge me to fix their equipment that doesn’t work, that I didn’t want and that the installer put in the wrong location. Looking forward to my contract ending so I can cancel their service.
I want channel 41 back! When??? I'm paying for it!!
I've been waiting a week for services to come hook it up my DirecTV that makes the third time I had to reschedule and I haven't yet got a phone call or email from y'all saying y'all had to reschedule it I have pay someone money stay at my house on Monday on the 11th I just want to know or y'all ever going to come out this Sunday this is my money I done paid for I should be getting something in return for having to wait for so long to get services with y'all
I have been trying to get my problem solved since last September, with to results. In August your tech installed a new receiver to correct a problem I was having with interrupted service. There was no mention of any additional charges. However, the next bill contained a $10.00 charge for Advanced Receiver Service and $3.00 for DVR service, none of which I authorized or approved. After four monthly phone calls of 45-60 minutes each, I was finally able to have the addition service disconnected....however, the monthly charges continue. I am through trying to talk to your service reps on the phone, as most of them do not speak understandable English and are totally clueless or uninterested in try to correct the problem. This month I discovered that you had drafted my account without authorization for a payment that I had already made....the bank has reversed this action and has credited my account and omitted the overdraft charge. In addition, I have notified you the last two months to change my billing address, as I have closed the PO Box. As a result, my monthly statement is delayed in reaching me, as my mail must be forwarded through the post office.
In short, I have been six months fighting you people over your constant screw-up. and inability to correct this mess. If this matter is not corrected, I will ask you to come and get all of your equipment. Dennis Shirk-#27286588
I was contacted by a Directv sales rep and was promised that a land line was available in my area , after speaking with one of your reps it was determined that a land line was not av available. I tried to cancel the sale and installation,after speaking with 12 people and 3hrs of my time I was able to accomplish this.Not great customer service
Directv quit working. Tech came out told me he could do nothing and would be back the next day. He did not show up. I have had 3 appt for someone to show up and nothing. Calling did not help. They told me someone would be here today. No show again. When called they said it was scheduled for the 19th. I've lost wages waiting for someone to show up. Multiple phone calls and nothing! Since ATT bought Directv the service has been horrible.
Today a services tech was scheduled and reported he fix the problem. The correction lasted three hours then the problems started again .I called your services again to request another services call. The agent asked me for information about why I needed a service call. She was given the information and stated she would get another agent to set up the service call. I waited for 30 minutes and then was hug up on. I called back and again gave the information to the second agent. The agent stated she would also send me to a agent to set up a service call. I waited for 40 minutes and when the agent responded they needed the same information I gave to the first and second agent. At that time I requested to talk to a supervisor. I again waited for 20 minutes and was hug up on. I called the again and the agent was informed why I wanted to speak to a supervisor. I again waited to 10 minutes and a supervisor named Ira stated she needed the same information I already gave to two agents. After telling the supervisor I would not again gave the reason for wanting a service call she stated she would get a agent to set up a service call. I waited again to 10 minutes and talked to Jeff /JM4608 who assisted me in setting up a service call. Jeff helped me and should be given a medal. What is going on with your agents and company??? Sad services rude agents who hung up on me and the supervisor was no assistance Fix this problem.
Also your service needs to improve , period.
Let me start off by saying I was a customer with Direct TV for 18 years and customer service was great up until the last 2 years of service. I decided to cancel my services with Direct TV account #12586277 and internet on December 30th, 2018. I called Direct TV and spoke with a representative who turned me over to the Loyalties department to try and get me to stay with Direct TV. I said no thank you and the gentlemen say you are paid in full, since I just had made a payment of $250.00 on 12/28/2019, you just need to turn your equipment in by the 9th of January, 2019. I went to the UPS store on January 9th, 2019 turned in all of my Direct TV equipment, the reference #B4088P20190109111049, UPS Store #4088. The end of January I got a past due bill for $216.20. I called Direct TV again, on February 11th ,2019 , they switched me again to the Loyalties department, the gentlemen assured me that my account was cancelled , but I did have a balance on my internet of $16.80. I paid the 16.80 on February 11, 2019, in which the gentlemen told me everything should be good. The end of February I get home, I have another past due bill, I called Direct TV again, on February 19, 2019, and spoke with a gentlemen named Chris. Chris informed me that the Loyalties department never cancelled my Direct TV account, however that he would take care of it that day. He sent me an email to confirm the disconnect. I received another bill in the mail on March 5th, 2019, this time for $417.00. How incompetent is the service with Direct TV. How, can , or the better question is, why, should I pay for a service that I did not receive. I called Direct TV again on March 5, 2019, I spoke with a young lady named Mat. She asked me to verify my last payment because she didn't see a payment after January 2017. Really!!! Do you think Direct TV would let me keep service for a whole year without payment!!! I don't think so. I asked to speak to a manager, she put me on hold, came back, and said, "the managers are not taking any more calls tonight." Okay, no problem, I asked could they return my call, she replied, "no problem, within 24 hours." Two days later I have yet to here from a manager at Direct TV. I value my credit worthiness, all I want from Direct TV, is to stop billing me, because I do not owe a balance with Direct TV. I have spent count less hours on the phone trying to resolve this issue. Frustrated Customer
I have been a direct TV SATISFIED customer for over 10 years until what I've experienced this weekend. My service was disconnected Wednesday morning and I called Friday afternoon to make a payment to get it turned back on. I spoke to a representive and told him I could pay up to $300 if it meant my service being turned back on and if that was not enough I would make a smaller payment then settle the rest of my past due amount by the 15th of the month. He put me on hold for quite a while to verify the amount that needed to be payed for my service to be restored. He then assured me if I payed $260 my service would be on within 2-4 hours or by end of day at the latest and noted my account that I paid $260 to have my service restored. Come Saturday morning service was still not on. I spent several more hours on the phone with representatives from different departments who assured me because I was told my service was going to be restored and it was noted on the account it should not be a problem they just needed to contact the correct department. The representative told me she was going to contact the collections department to get it worked out then call me by the end of the day. I never received a phone call. After work Sunday I made one last attempt to get things worked out the first representative I spoke to was friendly and helpful however I was on hold for yet another hour while she waited to get ahold of the department that could take care of it. The last person I talked to was a nightmare. He didn't seem to know why she was contacting him to handle it and kept repeated the same stuff over and over and not answering my questions telling me I hadn't paid enough to get the service reinstated. I explained to him I paid the amount I was told to pay to get my service restored and there were notes on my account stating that. He read me the notes and acted like that is not what they meant basically called me a liar and put me on hold once again to try to pull my phone call from Friday to verify the conversation. I waited on hold just so he could tell me the recording was only for training purposes and there was nothing he could do. Once again kept repeating the same crap over and over. I have spent hours of my time this weekend trying to get something done that I was promised was taken care of Friday. If I am told to pay a certain amount to restore my service and I do that then my service should be restored and I shouldn't have to waste hours of my time trying to get things worked out just to be treated rudely by someone who has absolutely no business working any kind of customer service. I thought about calling today but I honestly can not handle another hour of being jerked around and put on hold. Unfortunately after 10 years I will be looking into finding another cable provider.
I have received a $99 dispatch fee charge on my recent bill. When technician came out to my home I was never told before or after visit that I would charged $99. I believe this is very unfair to charge me for something I didn’t cause. The customer service rep was no help . I should have been told there was a charge for technical visits. I have never been charged this fee with you since connection and other cable services never charged for technical visit. I feel this was done underhanded. I am not happy about this matter.
Been a DTV customer since 2000. Ever since ATT has taken over customer service is atrociously poor. Each time I've tried to get help it's left me with wondering if I should switch to DISH. I didn't because it would be too much trouble. Now after trying to navigate my way around the new website and trying to get help and communicate with the foreigners again, I'm ready to switch. There was nothing wrong with the old DirecTV site and now you've changed it into something that is almost impossible to use and made it extremely difficult to manage equipment. You've made it worth the trouble to switch and take advantage of the DISH promotions.
We agreed to get Directv when the sales man told us that we could get it at $34/month; that we would be getting high-speed internet at our address. Our first bill was 43.30; we called and ended up talking to someone from India I guess. They told us that there was no way for them to know who sold us this mess, there are no records, and if we did not have that then there is nothing they could do. We told them Fine, we want to cancel the HBO, Showtime and Cinimax; she tried to make us keep it. We told her no, that we did not want it. She told us that she cancelled it. I just checked my account online and found that it was never cancelled. This was not a misunderstanding, this is poor business plain and simple. If your company can not deal with people who do not lie then who's going to want your service; who isn't going to end up taking you to court? We had AT&T for years, and your standards have gone down hill.
Have feedback for DirecTV?
Thanks for your feedback!
Sorry. Please try again later!