Comcast Complaints Continued... (Page 5)388+ reviews added so far. Upset? Call Comcast corporate: 1-800-934-6489
I have the xfinity app on my I-pad and have tried to watch the baseball playoffs the last couple of days and keep getting error message "3305" - can connect with others stations on the app ,what gives ? This has happened before - why have it offered if it doesn't work - downloaded Tbs app watching game there -but you frustrate me!
In February 2015, I was approached by a sales representative of Comcast asking if I would consider Comcast as my cable provider. After an in-depth conversation with the Comcast representative where he assured me that there was NO CONTRACT with subscribing to Comcast, I made an appointment with and through the Comcast Representative to have it installed in my home; the installation was to include the xfinity bundle including cable, internet, and home phone service for 99.95 per month for three televisions in my home with the included home security system for an additional $29.95 which he promised I could have installed at a separate address. The problem I am complaining about is the latter. I am being charged a fee of $39.95 for the home security system.
I have called numerous times to have my billing corrected which resulted in several months I was only billed $29.95. Now, once again I am being billed $39.95 and have attempted to call customer service to have this problem resolved. How can we resolve this issue by billing my account the $29.95 that was originally quoted me in the beginning? I would love to share a favorable outcome of this issue with my 5000 Facebook friends and 3000 twitter followers as soon as possible.
I decided to bundle with Comcast a few months ago. I have phone, cable tv and internet with Comcast now and I am so sorry I did this. My cable tv is always going on the blink, my phone does not work right every few weeks and my internet service is so slow. I have called customer service numerous times and have found that most of them don't have a clue what they are doing. I have also been hung up on, ad have waited over and over for a manager or supervisor to call me back, which never happened. I have never seen such poor customer service in my life. I will never recommend Comcast to anyone and am looking forward to going back to Century Link when I can. They always took care of things in a timely manner and were always very professional. Never again will I sacrifice good service to save a few dollars a month!
My wireless router went bad so I took it to the Comcast store in Grayson, GA. Well their system was down and so they printed out a receipt with a tracking number: 1z4023vw0395541562. SO I went to UPS and they boxed it up and gave me the tracking number that Comcast did. Well some how the damn thing ended up in North Carolina, So could you straighten this out; also through the weekend we spent about 14 to 17 hours with different "technicians." So when you send the new one I expect a deduction from my Bill.
Today I was excited to get internet and I didn't get nothing.The light on the modem never stopped blink so we can set the box up. So I called customer service and they said they will send someone out to my house to help with the box on the September 22 between 11 and 12 o'clock. So the day comes and it is 20 minutes to 12 when I got a call saying it they need to reschedule a date. That was so unprofessional. Tomorrow I will be returning the modem and Comcast might have lost a customer.
Moving from one home to another is stressful. But who would have thought that transferring my cable would be the largest stress of the ordeal. I requested a change of service address online. A few minutes later i was contracted by a csr to confirm. This was good. I confirmed And was told that a specialist would be in touch with in the next day. They called and confirmed AGAIN that all of my services would stay the same. So that afternoon i get home to find all of my comcast services are turned off. Ok well i can deal with that. It's only 3 days before i requested. I move all the equipment to my new place. Hook it up and call the activation number. They get my internet working a d state that
We were Comcast customers. Aside of general abuse, such as terrible response from Comcast, difficulty with customer service, getting disconnected and re-routed numerous times, you just give up trying to call them. SO, we sold our home, purchased a new one, and Comcast does not service the area we moved to. OK. So I tried to set a shut off date-revert back to the top of this-seven operators later and much distress on my part, I finally get a shut off date, but am informed I am being charged an early termination fee, $500.00! I did not break my contract, I MOVED. They don't care. So I paid my final bill, turned in the equipment, now am being harassed by collections, even though I am making payments to COMCAST. This is just ridiculous. I had excellent credit....had, now I have a derogatory mark! This is inexcusable.
Comcast and xfinity.... Where to even begin. As some one who works from home and spends several hours a day online these are just a few issues I have. The service is spotty at best, almost as poor as the excuses the support line operators will provide. The best part is when my service is down I can't seem to get paid for my time wasted. But alas I can't not pay them for the bill I received, as I was charged for internet I couldn't use, that is until I incurs late fee. If it wasn't for xfinity being the only option in this building I would move services today. But even in America the cable systems can have a monopoly on ask north facing apartments across the nation, because dish can accommodate the south facing units. As for the whole state rating, xfinity has in no way earned even half of the minimum. If you have any other options I would take them.
Comcast is the worst. They mis-schedule appointments without telling you, so you take off work? too bad for you, they don't care. They contradict themselves. They don't care, they are not accountable. This is what happened. We were moving, so we called to transfer service. We were hustled into a 'new' and 'upgraded' service called 'X-1' box which included a free security system. I did not really want a security system, but did not immediately complain. Anyway, they came on Friday after move on Thursday. The installer did not explain the 'new' and supposedly improved system, he basically just hooked up and left. Later, I found out that I GREATLY preferred the old remote, rather than small and black it was larger and silver--so I could read the little numbers. Also, the arrows were not used for simple up and down channel change like the earlier system--they were only used for the 'guide' and/or to see what is showing on the same channel later.
The old system was SO easy---and much faster, you only had to push the up or down arrows AND you could search all the channels without changing the channel very quickly and larger than the 'upgrade.' So, I called--and if you know Comcast, you wait forever and maybe its someone in a foreign country, but I was finally told that since all I needed to do was to take my remote into a physical Comcast store and they would change me back to the old one--all I would then need to do is to call back and have someone 'walk me through the change' . So, I tried this and was told that I could not do this---I would need to have a technician come out and change it for me. Okay--then, they would come on Tuesday morning when my security system was being installed.
My security system? I thought that was today...no, it was rescheduled to Tuesday morning.. (the 1st I had heard of this). Anyway, Tuesday morning comes, and I take off work, only to be told by the security guy that he is only a 'contractor' (he showed me his MCI shirt) and does not even communicate with Comcast, so not only would he not change my box (for One bloody TV!!) but he would not even call Comcast and tell them. I said forget the security system, I never wanted it. (I think this must have made them mad, because then I was told on the phone that they could not reschedule the other appointment--which in fact, had not really been made in their system by the guy in the Comcast store who said he had done it (he was clicking away, how was I to know?)....so after many calls and repeated holds up to 30 min--no exaggeration, I was finally told that my security system was changed.
However, if they sent a technician out again, they would charge me 115$---only to show how great they are, they would reduce it to $49. The Supervisor's name was 'Decarlo' and he refused to give me his last name, insisting that he was the only Decarlo at Comcast.. He refused to waive the fee despite my two days off from work, the changed appointment without telling me, and all the contradictory information given me by various Comcast employees.
He offered an alternative: I should go back to the physical store who had told me wrong before, and swap out the equipment myself---. When I suggested that I was not an IT guy, and would not know exactly how to disconnect the cable box/system and reconnect it, he Decarlo sneered ,"a 3rd grader could do it." Does that sound professional? The only other alternative he could offer would be they would mail me equipment which I could then install myself and then I could take the other cable equipment I had uninstalled myself back to a physical store. That's it. I told him I did not think that was fair and would contact various consumer assistance agencies. He conveyed to me he did not carte.
One of their wires was cut during digging. They returned service to the customers with a temporary wire on the ground across my and several neighbors yards. A permanent wire was put under ground in about a month,and never hooked up. I have tried to get the wire removed for five months. They give a new order number every time I call and I have called about 11 times. I don't have Comcast as a service and the way they do business never will. The last time I called they gave me a false corporate phone number.
Just a note that Steven Young of Eugene, Oregon is a rude and unqualified "so called" tech. A young man of maybe 22 years old, screwed up a simple installation and then when called back the next day he showed up for 5 minutes and then drove away in his Comcast truck without saying a word. Comcast supervisor was contacted and they are aware of this rude and unprofessional conduct. We still haven't fixed the installation problem yet.
I've been a paying Comcast customer on time for over two years. I called and asked if they could lower my bill due to downsizing at work. They said sure we can help you,no problem. But I would have to get a triple play. I didn't want to but they reassured me that my bill would be lowered by 60.00 dollars a month. Great, I'll take it. Two weeks later I get a bill from Comcast for 400 dollars. Triple what I agreed to. I called and was told well that's what you ordered. NO NO, I said they would not believe me. They said we'll review your pass phone call and get back to you. BIG LIE, they never got back to me and when I called again they insisted they were right and I owed the money. I don't have the money so l had to cancel. I'm 60 yrs. old and only have my income to work with. Now I have no TV to watch. Its going to be a long quiet winter!
August 18, 2015 I contacted Comcast to set up a service transfer from building C to B in my apartment complex. That day, it took 2 hours to complete the transaction. I was transferred, disconnected, put on hold and treated rudely. My Landlord changed my moving day to Friday August 28, 2015. August 21, 2015, I called Comcast and changed my transfer appointments. The confirmed appointments were Thursday August 27, 2015, Comcast would arrive at 3700 Gateway Dr. Apt. 401. I was told by Comcast employee the servicemen would be there between 11am and 1pm. Saturday August 29, 2015 Comcast would disconnect service at 3800 Gateway Dr Apt 20. On my moving day which is Friday August 28th, I would take equipment from apt 20 over to the new apt 401.
I explained to each and every Comcast employee the reason these days were so important to me as a customer of approximately 40 years. I am disabled. I am housebound. I only sleep from 10p to midnight. I keep my TV turned on for 22 hours a day. I need the distraction from my pain. I also have no other form of entertainment. ANY kind of disruption in my service would mean a great deal of suffering by me. Connecting at the new apt on Thursday and disconnecting the old apartment on Saturday, would assure me of no disruption of service. On August 20th I called Comcast and explained I had an appointment for disconnecting my service at apt 20 the next day that was cancelled and rescheduled. I told the employee I wanted to reconfirm the change with Comcast so I DO NOT lose my TV service on Friday.
I explained I watch TV all night long as I do not sleep. He assured me the change was made and in no way would my service be turned off until the following Saturday August 29, 2015. Before I hung up, I asked him to repeat what he just confirmed one more time. I was scared my TV would go off during the night because of previous trouble with Comcast. I was watching TV in the middle,of the night and at 3am August 21, my TV was disconnected. I was so disappointed after all the precautions I made with Comcast. I called and was told my service could not be turned on until the office opened the next morning at 8am. This was told to me around 4:15am after being in the line with Comcast off and on since 3 am. I was disconnected twice while being transferred. I called over and over answering the same questions over and over. I became ill and needed to be taken to the doctor at 9:30am the next morning. I called Comcast at exactly 8:00am and asked to have my service reinstated. That call took 1/2 hour after being disconnected yet again during a transfer. When I returned home from the doctor, my TV was on again.
Yesterday around 10:45am, I called Comcast before I began packing to move. I wanted to make 100% sure they would be at apt 401 August 27, the next day between 11a and 1p so my son could let them in. I was to,d I had no appointments scheduled with them anytime in the future. I said, there must be a mistake and I gave him my confirmation dates and times for both reconnect Thursday and disconnect Saturday. I explained to this man I set this up,last week to be 100% certain my service would NOT be interrupted. I have to cut this,short as I am feeling ill again due to this stress Comcast keeps causing me. After being disconnected 6 times and calling back to answer the same questions I had been answering all,last week, I finally said, "yes" to the survey. During the survey, I answered 1 for all my questions and was disconnected right in the middle of a question. Did Comcast do that in error like the last 9 times I was disconnected, or was it because it was a negative survey? I called and asked for a manager. Every time I got disconnected and had to call back, I had to start my story all,over with a new employee.
After getting nowhere, I just kept repeating, "please, I beg you,,let me speak to a manager with Comcast". Around 1pm after beginning this simple confirmation at 10:45a, I was connected with a manager in Tennessee named, Kristin. She had a southern accent and told me she had no record of any appointments for my account. I said, that is impossible as I was given a window of 11am and 1pm on Thursday to have service connected at 3700 Gateway Dr. Apt 401. She held firm and kept telling me the earliest she can have someone come to apt 401 to transfer my service was September 1, 2015. I said that was completely unacceptable as I have had this appointment for a week just so I would NOT have ANY interruption in my service. I told her I was ill and needed TV 22 hours a day. She was rude and kept saying, "ma'am", I cannot make a special exception for you. I said, please just honor my confirmed appointment.
We argued for a long time. I asked to please speak to her boss. She proceeded to actually tell me her bosses do NOT have telephones. I couldn't even believe she just said that to me. Comcast bosses do not have any telephone service. She said, how can she give me a number to call when they have no telephones. I told her my request to honor my appointment is not asking too much. I worked for a major airline in the Philadelphia International Airport for 35 years and I know she can help me if she valued my business. She said, "well I am sorry, there are no openings tomorrow". She said, "ma'am, I will not be hurt one way or another if your service is or is not turned on tomorrow". I told her in 35 years of working in customer service, I have never spoken to a valued passenger of ours like that. I said, "goodbye" and hung up. Very calmly, I re dialed Comcast yet again, listened to the prompts and asked to speak to a manager. Kelly, in the Pittsburg office listened to my problem of the last 2 1/2 hours and the past week. I even mentioned the 5 days last month we went without wifi service because we had to wait for an appointment. Kelly contacted her dispatch and reinstated my appointment for Thursday transfer to new apartment 401 between 11a and 1pm. She was very polite and apologetic.
During the time I was speaking to Kristen from Tennessee, my TV went blank. It said there is a problem with the hub top box and gave instructions to unplug and plug back in after 10 seconds. TV should reboot and be fine. I told Kelly my service was disconnected while I have been speaking to Comcast during the past 3 hours. She spent 1/2 hour making 6 attempts to reinstate my TV. She said ther is a disconnect pending. She said although my recorded shows were transferred to the new apt, my TV will,stay on. I thanked her and hung up. I waited until around 2:30pm and called Comcast again for my 30-40th time in 10 days. I spoke to Jason in Pittsburgh. He also said the TV would come on and stay on until the disconnection appointment on Saturday. The TV turned red and said service is no longer available. Call xfinity. Now, if you can believe this, I actually called Comcast AGAIN, told the woman my situation. She said, she can't reverse the service back to my apt 20 for the next 3 days. I lost it,,it was too much for one person to handle. I became very, very sick. I said, calmly, please do what ever it takes to reverse my service. I am sick, housebound and rely on TV to get me through my days.
I cannot go 3 days without service. I explained I called a week ago to make these appointments accurately so I would NOT ever have to go without TV. She called back at 4:40pm and said she is working on it and will,do her best I had to go to my daughter's so I wouldn't have to sit in a quiet room and wait for Comcast to see if they can reinstate my TV I spent from 10:30am or 10:45am until 4:30 in the afternoon trying to settle something that was set up and confirmed last week. I feel completely abused by Comcast and would cancel my contract if there was another cable company in which to join. It's 4:08am. I have been sitting in a dark room since midnight. I will not have had TV service for 3 days and 3'nights IF on Friday, when I take my equipment to apt 401 I finally have TV service. There is no guarantee of anything where Comcast is concerned. I am completely dissatisfied with this company and the way I have been mistreated in the last 10 days.
I spend total of 13 1/2 hours speaking on the telephone with Comcast just to transfer my service from building C to building B. I took EVERY measure to assure my service would NOT be disrupted during my move. I have no idea what will,happen over the next 3 days. I do know I have a contract with Comcast to view television. I, however,,have NO TV service for 3 whole days. This is very poor service. I'd like to be contacted. I'd like to have my service reinstated and not interrupted again I would,like someone to speak to Kristin from Tennessee concerning appropriate customer service for your company. If Comcast stood behind their,commercials, I believe I deserve some kind of compensation for 10 days of stress, 13 1/2 hours of telephone time and the,loss of my TV for,3 days. Jason, gave me a $50 credit on this months bill. That was kind of him and he was respectful along with Kelly. I'd be happy to pay Comcast back the $50 to be able to watch Tv over the next few days and nights.
Since February 2015 i have had exposed wires coming from my box to my house. The tech came out late to fix a connection problem he removed the box that holds the wires that attaches to the house and ran a new line from the house to the street. he left my house wires exposed and told me that he would return the next day to re attach the box and lay the line. I have never seen nor heard from him again. I have called many time over the past 6 months with the same old story someone will call you back. I am now at the point where i have to go outside during bad weather and "wiggle" the wires that are exposed to get a signal.
I received a missed call 8/12/15 and called them back 8/14/15 to find out that the ticket has been closed and I have to start this all over again. This is what happened the last 3 time. I have even gone into one of the store fronts here in Jacksonville to try and set up an appointment but no someone has to call. At this point i hold Comcast responsible if anything happens to my son while cutting the grass, due to he has to move the 35+ feet of exposed wiring around to do so.
I do not know when I started having problems with my on demand because I hardly ever use I returned home from vacation on 07/10/2015. I tried to go on demand to watch a few TV shows that I had missed while on vacation. All I could get was an error message. I tried calling Comcast and all I could get was recordings that had no selection for my problems. I tried a few days later and did get a person that tried to send a refresh signal that did not work. The agent I spoke to suggested sending a tech. out, I do not remember how many days I had to wait but the on demand worked while the tech. was there and stopped working when he left. It took about two or three days to get another person on the phone. the same process in resolving my problems was used down to sending another tech out some days later.
To cut my complaint short, I am still having problems with my on demand and this Sunday (08-09-15) I had trouble watching a few regular cable channels. I have had three techs. come out and I am still having problems with the on demand and now sometimes with the regular cable channels. Every time I am able to get a person on line they tell me that they will credit my bill for the time lost but the problem will have to be corrected before crediting my bill, the credit sounds good but I would like to have my cable working correctly again. I enjoy watching my TV and would like to be able to do that again. I am now waiting on another tech. to come out again, this will make four (4).
I am ready to let Comcast go and find another cable company. I swore by Comcast, I have been with them for at least 10 years and when asked by other cable companies to switch I always said I was happy with Comcast, that has changed this last month. I am tired of calling, I am tired of technicians coming out and having the same problem a few hours after they leave. I hope someone can do something about this problem. I guess you say " why not leave if I am that unhappy?" believe me if this problem isn't corrected and my bill credited I will leave. Sophia (601-714-6268) day 8am to 5pm
I talked to a rep from Comcast today. I finally go an American on the phone that I could understand. In the past I have got people from other countries who I could not understand. I would ask them to repeat what they were saying until I would give up. Why do you not have Americans on your phones?
It is not just the experience, it is the quality of what was done and what was not done: My mother, E. Williams is a senior citizen of 87 years-old. She has had service with Comcast since the mid-80's. On more than a few occasions, I've had to confer with Comcast regarding billing and customer service. Her last bill was for $131 which was deducted from her checking account, the month before that, the bill was $91. If the payments are taken directly from her account there should not be any late fees. But the cost of service is too much and the enormous amounts for same service is ridiculous and unwarranted. Comcast has caused an elderly woman to be drastically overdrawn in her account and put her in financial stability in jeopardy due to your greed. You state that there are no other promos for her, a loyal customer. But I suggest that Comcast create a loyal customer base price for them and senior citizens. Secondly, I suggest that Comcast offer a forgiveness program and credit seniors incentives to remain with you. However, if it is more important for you to ignore them (seniors) and deliberately overcharge them, I suppose there is nothing else to do except to make sure this does not happen to my mother again by changing providers and placing the results of Comcast actions or in-action where it serves us best.
I do not have Comcast services at all. I have not for 6 years now. Comcast has put have red and orange markings on my front lawn to dig it up to put in cable. Neighbors across the street and others down the block have Comcast. I told the guys who were surveying that I did not want my lawn dug up for cable. They didn't respond. I will have a law suit against Comcast if my lawn is dug up. I am preparing to put my house on the market in a months time and I won't have my front lawn totally destroyed by being dug up. I expect a response by Monday.
I have been trying to get my bill corrected for over 2 months.. I reduced services because we didn't watch more tan 12 to 15 channels. I was told by Monique in " customer resolutions" on about May 17 my current bill should be $16.25. On line statement continued to show $37 and a few cents. Called back and Hyacinth Hall in "customer resolutions" gave me the $16.25 price and told me to pay that on line. I did on about that date, and my bill continues to show a balance of over $21. Ms. Hall told me in an e-mail my future bills would be $22.48 "plus taxes & fees."
I received an HD converter, which I was told by phone would be free. But the next bill charged me $10 for the converter, so I returned it. Then I was told it should be only $3. May 31 I received a confirmation that it had been received and would take two weeks to remove it from my bill. (Don't you have computers?) My current issue is the $21 balance and the $2.48 (not $3) for the converter. Not much money. Why don't you just tell the guy in the billing dept to take it off and we'll move on. I have bought a streaming device and an indoor antenna which give me everything I want to watch. So if you want my business fix the errors and show me on a new bill it's been done.
We need help. We have been trying since November to get our Comcast On Demand fixed. We have called, had several signals sent, had service men come to the home. The box has been replaced, a cable run from the box itself in the street, every signal sent, it’s been reset, service men each came back twice. After they leave the problem is not fixed, and we do not hear from you again. We have paid for a service we have not received for over six months now. We have done everything we can to resolve the problem. We have not been helped nor has anyone ever called us in response to calls to see the problem remedied. Why is this important? My wife has stage 4 cancer; she is at home and on treatment most of the time. Dozens of times we have wanted to watch an on demand movie, or show, hoping against hope it will work. We are tired of asking and requesting only to be forgotten.
I was having trouble with my internet service, and I called Comcast for an explanation of the problem. Your representative told me that services were down in my area and that it would be operational by midnight. However, it was not and a day had gone by and my internet was still not operable.
I called again and your representative said to me the package I have is too slow, basically, and I needed to upgrade to something else. I asked what the cost was and it was higher than I was presently paying. I specifically said no that is not helping me. I just need what I have to work properly. He put a manager on the phone, a foreign speaking gentleman and he stated to me the same thing.
I said again, that is not helping me because it will cost me more than I am paying now. No. I do not want that. I found out months later that it was added anyway and I was told I should have called and cancelled it. I said how can I cancel something I never ordered?
My services were changed without my permission and now I am being penalized and charged for it. It is not fair. I have the internet, obviously because I need it. I have called several times and spoke to several customer service people, still with no results. I was told to pay $17 dollars and some change by a certain date and this is what I done. Only to fine out later that person informed me incorrectly and the remainder of that amount was tacked onto my bill along with the cost of a service that I did not order.
What happened to pleasing and treating the customer fair and justly??
Last night (5/20/15) was David Lettermans's last night. I have watched him for many years and was anxious to see this show. Well, there was no sound on my TV while the program was on - Sure - when the commercials came on the Sound was loud and clear. I was very disappointed.
Comcast is not providing a good service. The past few days there was interruption when the TV would go blank for a few seconds.
Also, a couple weeks ago, Comcast came and installed a box in my front yard without communicating with me. I now have 2 of your boxes in my front yard. With 2 boxes it seems I would have better cable service.
I hope Comcast reviews the numerous complaints they are getting and improve their service.
Made a payment arrangement with the person that called mean 5/15/15. I was not able to give him my credit card number at the end the conversation because I was in a public place. He did not tell me at the end the conversation that payment arrangement was not valid withou a card info. My cable was disconnected on 5/18/15. I was thinking he made an error with payment arrangements because he had the wrong information when he called me. I had to correct him.
I called Comcast. No help with any customer representative, no supervisor available to talk to me. I was told a supervisor will call me back or I can call the same number that called me, the collection departement like the representative said.
They were the rude, unprofessional, it's sounding like I was wasting there time. I had to deal with different people not caring about my problem. After the 3third call, a decent person was able to listen to me and didn't transfer me to an automatic payment system, got me Ebony the supervisor who restore my service and charge me a reconnection service anyway. I set the the payment for Friday the 22 like I had asked from the beginning.
I have been with Comcast over 10 years. I spend 2 hours trying to get somebody help or attention since that conversation was recorded they could retrieve it, I was not making this up. Awful customer service, not caring or helpful don't appreciate the business over all this years. I am very disappointed Comcast or xfinity.
I have been a Comcast customer for 5 years. Those have been 5 of the most horrible frustrating expensive years of service I have ever endured. I have been paying over $200 a month for internet, television, and phone. Internet was their blast 105. Never ever did I get a connection speed of over 25 MBPS. uploads of 1 MPBS. Frequent service interruptions, Constant problems using On demand. Response to complaints was nonexistent.
I finally got fed up with paying so much money for such a horrible semi functional product and called to cancel my service. What a horrible experience. I feel like someone tried to strongarm me, and intimidate me. I have never agreed to, signed or discussed a contract with Comcast. When I insisted on severing the relationship with this horrible, unethical company, I was told I had a contract with them and that I was subject to early termination fees. This will probably be resolved in court.
I am currently waiting on them to review the conversation where I was supposedly told I would be under contract. This conversation doesn't exist. Comcast is using storng-arm, intimidating practices to try to keep me as a customer they can ripoff. Unbelievable. Never do business with this company. Completely unethical, deceptive, and dishonest. Like I said, I will end up in court with them over this one.
TV service not working, on my third call (on hold). 1st call had me perform many tasks. Said would call back and didn't. Called next day got disconnected, then after 35 minutes hung up and now on hold. This is ridiculous treatment from Comcast corporate. I have half a mind to write a letter to their executives.
I'm demanding credits for each over-charges from 12/23/14 through 04/23/15. I was given the higher TV cable when I asked for the lower one. Comcast never wanted to close this case for over 5 months and I paid an over-charge of about $183.00 each of those months and Comcast only gave me $62. Now I'll have to go to court instead of them doing the credits in a fair way. This is with the Better Business Bureau, Facebook and google
Comcast gave me the wrong cable TV part of their Triple Play. They gave me the premium instead of what I asked for since January 2015. I had to pay an over-charge each of those months. Now they finally closed that case and restored my cable TV part but only gave me only $62 in credit off my bill. They only gave one month of credit instead of for 5 months credits. I also see that I paid an over-charge of more than $62 a month since January 2015. So now I'm not paying my any more until I get my credits in full. They can come and take out my Triple Play now if they want to. I don't need these problems from Comcast. They are playing with my mind.
Comcast was unable to provide the service we are contracted for at $185.00 per month for "Bundled service." TV, INTERNET, PHONE.
This service is very inconsistent. It is disrupted weekly without advance notification or explanation. You can be watching TV and it goes to Blue screen saying service will return shortly. That's so incorrect as service can be out for many hours or longer. When all three services are disrupted we can't even call out on our phone as it is in a bundle. We lose all ability to continue to work on the computer.
For years, the cable line was laying above ground for about three tenths of a mile. When a neighbor would drive out of their driveway they would run over the wire and service would be effected. The cable has been put deeper in ground but service still is disrupted. They really need a Public Service Administration Audit of their operation in North MS.
We want the service we pay for!!
I had equipment that was not working properly and called Comcast and let them know. Comcast sent a technician out to fix the problem and failed to inform me that I was going to be charged $140 to fix the problem. I called Comcast's billing department and they told me that wasn't right and they would take off $70 if I signed up to pay them $4.99 a month for insurance incase there equipment failed. Why should I pay to have Comcast fix their faulty equipment. If Comcast does not right the wrongs, I will file a complaint with the Better Business Bureau and switch to another company.
I ordered Comcast for internet and cable a week prior to moving in my new apartment with an installation date for 5\2\15 between 4pm and 6pm. I was at my apartment at 3:45pm, to wait for the technician, as well as my boyfriend and kids. I had my cell phone, which is the only number you have, on me the whom time.
At 6:30pm, I called and spoke with Dillon. He informed me that he put a ticket in to escalate the problem, and that a supervisor would be calling. So, now I have wasted three hours of my families life waiting, and putting aside our move, so we can have tv and internet with Comcast. No call again.
I called 5/3/15, about 12:45pm wondering what was going on. I talked with Matthew. He said he could have someone out the next day. I informed him that was not okay because I had an agreed upon time and date, and the technician never called or showed. So, he put in a ticket #028820830. He said someone would call by 1:15 pm. Again, no call.
My boyfriend called back at 2:15pm, and did not get the name of this rep, but he said 10:15am 5/4/15, or the next opening is not until Thursday. Again, this is not okay. I should not have to rearrange my schedule because your technician failed to do a job. Also, I scheduled it for the time I did for a reason. Then the rep proceeds to say we can pick it up. If i wanted to pick it up, I would have done that in the first place.
So now, I have no internet, which is needed for school and work, or cable. I asked for a supervisor, and the rep said that is what the escalation ticket is for. I am very disappointed with the way your business is run. Thanks for making me just a ticket number!
Cannot get through to any one for tech support , Every week I get an error code Soaoo. tonight the majority of the channels has this code when I tried to call the first 5 time the phone would ring then hang up. every time after this I was put through an automatic phone system where I had to listen to promotions about your services never with an oppertunity to speak to a tech. and eventually again hung up on. your service is poor. your response to the public is very poor. I demand a personal response where I will hang up on you the first 5 times the next 4 I wont let you speak, but will tell you why you should buy my car. then I will tell you why I am canceling my service with you !!! waiting for your response with deaf ears!!!
I called today and spoke with an agent whom told me that I had to pay $278 to reactivate my services. I told her in I will pay for my these terms. She took my card information and transfers me to someone who was going to trouble shoot my services. After being transferred a least four times, each time being promised that my services will be back on soon. I doin malt spoke to whom I was told was the person to help me and he said my service would be on in a minutes. After a hour my service still was not on so I callled back only to be told I had to make an additional pay. When would be $216 more dollars.
I requested Comcast Xfinity with their Triple play in January 2015. So they send out their guy to set up the Xfinity modem box with Wi Fi. The guy gave me the most expensive box instead of the cheaper cable one that I had requested. So instead of me paying $129.00 they are charging me $250.07 a month. So I inquired to them and they sent out the correct Xfinity modem Wi Fi box in the mail and I changed the hook up then called them to activate it and sent back the expensive one back with their pre-paid label. Now I'm still getting billed for the expensive one for four months for $250.00 instead of $129.00 for the one I asked for in the first place. This is the third time I called them up about the over-charge and Comcast tells me that no one had closed the case with the expensive box.
They told me the case will finally be closed two months a go with in 24 hours and now 2 months have gone buy so I'm being ripped off every month. Comcast keeps telling that they will figure out all charges and credits to me since January. Today they told me that they will call me at 12:30 PM to finally settle to change the billing and give me a four month credit and send out a guy to check my box to see if it is the correct one on today April 30, 2015 and the women never back call so far and the person to come to my apartment still has not showed up. Another place that has the Triple Play has at a start special of $71.00 a month so Comcast may be losing me soon.
Received a phishing phone call from people claiming to be Comcast. They had my exact internet speed and channels. I stupidly paid these people $420 for their false promotion and gave away my social security#. So far it has cost me an extra $400 to to protect my identity. Made a complaint with Comcast, and they never called back to inform me of anything.
They did call back to say I was late on my bill and needed to pay before services were terminated. Went to their local store to pay because I no longer trust giving them any information over the phone and try to see what happened with my complaint. Was told they couldn't do anything there and needed to call the 1-800 number. Left a message with the manager to get back with me and after receiving my complaint called back and asked what I wanted her to do about it.
Maybe let their customers know their Info was leaked and people were being scammed? Work with the appropriate agencies to get the number taken down. It still works by the way. Google it and see all the complaints. Or maybe just an apology and follow up call. The scammers were actually more professional than the actual Comcast employees when they called to get payment for my bill! I'm not even asking to be reimbursed and am willing to pay for services renders but can I get an apology and call back for Pete's sake?! How is it even legal to run a company like this?!!!
I have Comcast Xfinity (we have like 6 boxes in our house) 9/10 I love Comcast. Here is my complaint. I can't use HBOGO on my PS4 and Comcast is one of the only (if not the only) providers that doesn't allow this. Its frustrating. I have quite a few medical conditions and spend a great deal of downtime on my PS4 because I can control a lot through it. not having this centralized is irritating and i know quite a few people who feel this way.
I recently moved to a new are so I set up my service to be transferred to my new location. Once we settled to our new location, our service wasn't working at all! The rep set up a technician to come out to our new location to fix the service. Everything was done except our house phone, we were unable to make out going calls.
Finally, reported and an IT person fixed the problem 48 hours later. Now I get a bill for $320 (charges for equipment) WTF!!! How am I getting charged for equipment if I moved my service? Called (888) 966-7542 spoke to KATE and was suppose to fix the problem! We shall see how long this takes. Never fails!! I have so much problems with Comcast that it's ridiculous. Problem needs to be fixed ASAP or you will lose another loyal customer fast.
Had to cancel service due to them not offering service at my new residence (NOT my fault). Tried to be proactive and schedule a cancellation date. They turned my service off a week early. Was on the phone with them for over 2 hours trying to get it sorted out. Finally came to a resolution - the gentleman I spoke with said he would activate our service free of charge. A month later we get a bill for $80 and a week later we get another bill for $40. Called Comcast to dispute them both, received extremely rude customer service and after being on the phone with them for another hour of my life that I'll never get back, got that resolved. A month later - THEY SENT ME TO COLLECTIONS! For the $120 that they said they credited. So over it.
It appears the TV programming guide only goes 72 hours into the future? Everything else is TBA (To be announced) yet they want me to pay $$$ for monthly tv guide. Their programming offers a reminder feature that is worthless due to the fact on Tuesday night I will be watching a movie and cannot set a reminder for the following Tuesday to watch that movie because it is rated TBA. So what is the use of the reminder feature? Biggest rip off company around. Offers services that are not provided.
Several attempts at righting Obvious billing mistake. Comcast doesn't listen either Philippines, Columbia, or the USA, or they say they will fix the obvious mistake, but don't follow thru this monopoly is unethical and uses fraudulent billing practices.
We were given 5 free movie credits for our service being out an entire day. That means we lost our tv, internet and our phone service all day. All they wanted to do at first was credit our account $10.00 for 8+ hours of absolutely no service. We have been loyal customers to Comcast for 10 years and our monthly bill is almost $300.00 a month, and this is how they show their appreciation. I have always been very upset with their customer service reps. Most of them are rude and don't know what they are doing. If we had another cable service we could use we most definitely would change immediately. They have very bad business morals.
This is my fourth in a series of calls to Comcast to attempt to resolve an intermittent internet outage issue. This is a complete loss of signal to the modem unrelated or correlated w/ any particular situation, day, time, weather, etc. I have checked all connections, cables, drops, even the wiring closet in the building to which my unit is attached. I attempt any and all troubleshooting on my end prior to contact Comcast. Nothing is out of whack. The problem of intermittent internet signal/access loss persists.
I had an internet outage. My modem was completely offline, confirmed by the modem's status page, lack of internet connectivity, and general blank, lack of flashy lights. All indicators and information show "OFFLINE." Comcast does not agree. A call to tech support and the rep informs me that no, they see my modem is online and has been for 150 days. They start w/ the standard "I'm going to send a restart signal to your modem. Do you see the lights turning off? I see the modem reseting now..." Typical boilerplate steps, which the rep affirms is doing something to my modem, even though my modem is unplugged from the wall at this point.
They claim to see my modem as online and connected. And that I have three modems. Confusion ensues. I supply them with the serial number and HFC MAC address for the only modem I possess, the one that has been online with them and providing me with internet access (and bills) for the past 2+ years. I'm told that no, that is not my modem's serial number. I confirm, reading the serial off of the sticker and the modem's own status page, connected directly to the thing via ethernet. Yes, I'm reading you the correct HFC MAC address. I read them the MAC address of the modem as well as the ethernet port to which I'm connected. And the one on my computer. I have no other modem. I'm asked for my account number, my address, phone number, and again, serial number and MAC address. This is followed by 20 minutes of typing and being asked to keep waiting, holding, just another minute. Am I sure that is the HFC MAC address?
They see me online. I'm not. I've checked the connections, wires, cable line, and am directly attached to the thing and nothing but the thing, so help me god. They're confused. They can't delete the additional modems or tell which one is connected where. It could be anywhere, in any of Comcast's service areas. I'm told I must go to a Comcast store to have the incorrect modems removed from my account as the rep claims to be incapable of correcting the information. I must schedule a technician to come out to my home. Joy.
I ask for a supervisor. I'm advised that I'll be told the same thing by a supervisor. I ask again to speak to a supervisor. Suddenly he claims to be capable of removing the additional offending modems from my account so I don't have to go through this again with yet another rep. I confirm which serial number and HFC MAC address combination I want kept on the account. I read them off twice and have the rep repeat them back to confirm. Now I get to wait for the technician the following morning.
Twenty minutes later my modem finds signal and reconnects w/ Comcast. I attempt to browse to google.com. I reach a Comcast activation page. The rep deleted my modem's MAC address. And my Comcast Online account. I am able to run through the registration w/ my account number and confirm the MAC address I've been quoting the whole time is in fact correct and what Comcast's registration system sees. I'm back online. Here's hoping the spiteful rep doesn't come back to haunt me.
Comcast work order # 315040120233812 - Beginning 3/05/15 I agreed to come back to Comcast with triple play for 119.99 for first year. Xbox date of installation was never placed in schedule - it took 4 phone calls and 2 extra weeks to have someone install it. My bill came in @ 199.00 a month! Since 3/19/15 I am still trying to get Comcast to switch my phone FROM BasicTalk(which I have cx) to Xfinity voice. I am being billed for phone by both companies and have no ability for phone to ring, accept incoming calls, or receive voicemail. I have made dozens of calls, online chats and a visit to Manchester, NH Valley St store to no avail. Date of service has been changes 6 times. I was informed today by Jeofrey of online chat that it will now be 4/30/15. Almost 2 months after original call. I have filled out a form to file a formal complaint with NH Attorney General in Concord, NH. It will be mailed tomorrow
:On February 11, 2014, I contacted Comcast/Xfinity via their web sales department inquiring about services. I was presented and agreed to a 2 year contract for the XF starter triple play bundle with an incentive of a $300 Visa gift card. A couple months later I called customer service regarding the gift card, as I had not received it, and I was told my account had to have 3 months if good standing before it would be processed (I was in good standing), and to check a gift card website for updates on when to expect it. I checked, and there was no record of me. Checked later, same. Well, life happened and I forgot about it until having to contract customer service recently for another issue. I was directed to an email, firstname.lastname@example.org, for help. I wrote an email describing the situation, and received a call from Barbara, apparently an executive customer service agent (phone number 888-966-7794 x3014459) looking to resolve the issue. I was told, in so many words, I am a liar.
There is no record of my accepting that incentive after reviewing my history. I would have had to call and have a verbal agreement for the gift card. Nothing of the sort was ever asked or explained to me when I had ordered from the agent. She then informs me that they didn't even put me on contract, I was signed up for a completely different promotion. She also let me know that I should have known that if I looked through all my paperwork I got after my agent to sign up that I didn't get the incentive, because, "that's what I would have done." Insulting my abilities as a consumer. She informed me that she's sorry but there's nothing that can be done because there is no record of anything abs they can't check with the agents for transcripts of the initial correspondence with the agent where I agreed to the contract because they don't keep them in file, and even suggested I should have kept that transcript myself. I trusted blindly, I guess. Well, it's a bait and switch. I agreed to one thing, they gave me another, and now I'm called a liar.
What follows is a copy of an email I sent to Comcast at - email@example.com - which pretty much describes my issue. Unfortunately, I have to give at least a one (1) Star rating. I'd like it to be a zero rating. Your company is definitely the arm-pit of American companies. The people you hire are undeniably ignorant, imbecilic morons. The Better Business Bureau (of which you are not an accredited member) cautions: “Please be advised that due to the high volume of complaints received for this business, the BBB publishes 1 out of every 20 complaints processed through our conciliation process”. Just over a week ago (from 4/22/15) your imbecilic field technicians entered my mother’s back yard to access a junction box. They dug holes, destroyed grass and left debris scattered. Requests through Comcast Customer Loyalty (that’s a contradiction in terms) representatives to have the property returned to its original condition have been repeatedly ignored.
Comcast causes further frustration by outsourcing ticketing requests to schedule a return visit with foreigners who have only a rudimentary grasp of American English. Recently, my mother spoke to one of your idiot representatives regarding her issue and he had the audacity to ask her to canvas the neighborhood to inquire who had Comcast service. REALLY!!! I advised my mother to contact local law enforcement (4/22/15) who kindly responded to her residence. They too were appalled at the damages caused by your technicians. Unfortunately, but lucky for Comcast, local law enforcement cannot bring formal charges.
Rest assured I intend to make it publicly known regarding the lack of concern Comcast shows for individuals. One would think that after the national publicity Comcast received regarding one of its CS Representatives bullying a customer who wanted to discontinue service that your representatives would be bending over backwards to provide the best customer service experience possible. NOT!!! Just so you know…this incident occurred in Pearland, Texas 77584. Before going public with my complaints about Comcast and its lack of concern for individuals and personal property I will allow you the opportunity to contact me in an effort to resolve this fiasco. I can be contact by phone at xxx-xxx-xxxx. After 48 hours starting @ 9:00 AM CST Thursday; April 23, 2015 I intend to report this incident to a local news station.
For about 6 months, my internet bill was the same amount each month & was due on 13th of month. Past 6 months, my bill is a different amount every month. I have made numerous phone calls to Comcast with no success. I have been treated extremely rudely by all I had any contact with. They REFUSED to work with me on anything always stating not able to do this or that. After more than 20 calls to Comcast it got WORSE!!
They changed my billing date without warning and started charging me a LATE CHARGE EVERY MONTH OF $10.00!!!! Again after @ least 10 calls and passed around to 6 different people for nothing but a waste of my cell phone minutes and time, they again refused to help me stating it's not possible to change the billing date as it's set by company policy. But they sure changed it fast enough to be able to charge me late fees!! I am on a very limited income and get paid only once per month on the 10th & these people stated "That is not our problem." I then CANCELLED service TOTALLY.
This was March 14, 2015. Since my cancellation to which I had witnesses present in my home to my call to Comcast & to cancelling the service, Comcast has CHARGED ME TWICE MORE AND IS NOW DEMANDING that I pay the bill OR THEY ARE SENDING ME TO COLLECTIONS!!!! I am refusing to pay this bill. It is in my opinion that they PURPOSELY did not cancel the service as I had requested in order to be able to charge me more. I see my complaint on this issue is also not the ONLY one!! It is my opinion that this company is totally robbing people of their money & use very underhanded and dirty business practices. Seeing all the complaints against Comcast, I don't see how they are able stay in business.
I am sick and tired of the idiots they have working who can barely speak English on 2 weeks ago I requested to transfer my service and get a appointment to set up my equipment at the new address for April 25th after they called me like 4 times to confirm on april 20th I get home and I have no service. I had to call three times and even though they had records showing that this was scheduled for the 25 th and it was an input error they told me that I would have to wait 24 to 48 hours to reconnect. And this is not to mention that earlier in the day I spoke with some lady in Pakistan or India with horrible speaking skills who told me that I had a balance of 118.00 for the new address which I had not even moved to yet. It is always the same with this company I have had appointments scheduled which they have missed they constantly call you 4 or times to confirm an appointment with this automated system and then they have the balls to tell you that a call was not confirmed I am done with these people.
A tech came and didn't know how to hook up the internet and also chopped my cable chords outside of my house. In doing that, they cut off my dish-network services as well. I have been left with no internet, and no access to my dish-network channels. I have called over a dozen times since the day of the incident and have been given the run around to fixing the issues that their inexperienced tech has caused. The customer service is so poor at Comcast I have been hung up on and have been greeted with such poor attitude. I have asked to speak to a supervisor multiple times and have been left on hold to be answered by another representative or hung up on. If it was up to me, Comcast would get 0 stars.
Got contacted by a promotional group today that said they were with the Loyalty Rewards Department of Comcast. They were telling me that if I pre-paid $420 on a Green Dot card, I would not have a payment for the next 6 Months and the next 18 months would only be $70 month. I asked them for a number to call them back with and they gave me (855) 859-6946. When you call that number they answer Loyalty Rewards Department (the same department that your Sales group say they are with).
What irks me about Comcast is that this is the same scam that called me a couple of months ago, and I talked with approximately (3-4) representatives in which they could not tell me if the promotion was legitimate or not. I finally did try it last time after your group told me it could be a promotion by one of Comcasts Vendors or associate groups. Of course, once the callers received my payment, all the numbers that I had been contacted by (or given for return calling) were no longer valid. I contacted Comcast and demanded to talk to a Supervisor, and he then told me Comcast never asks for payment up front.
Why don't your sales group know this. I talked with (2) today, and they are still clueless and told me they did not know if this group was legitimate or not. I think Comcast is SO afraid of losing a possible sale, they don't care to try to stop the Scams by educating their sales people when customers call in with concerns from callers. Also, why don't you have a Fraud Department readily available to handle situations like this? Kinda curious if you will even read this and respond.
For the past several days, we have been having issues with our phone service. Comcast can't seem to figure it out. We moved from one home to another. Which are next to one another and changed our address with comcast. We lost all of our service after talking to 20 people the first day (and I wish I was exaggerating) we finally got our internet and cable, however, we were unable to get phone restored. Later that night our phone service appeared to be restored. However, throughout the very same night, we lost our phone service again. Another ticket was made for a team specialist to restore the service again and was told that now it can take up to 72 hours.
So then we had no choice but to purchase a cell phone to call and speak with comcast again. To find out that our bill went from $153 to $192 because of a change of address. the $192 was reverted back to $153 after 2 hours of talking because they gave us a new account. My husband lost 2 days of work due to this problem with our phone service and then we spent money we needed for other things to purchase a cell phone. However was only given a $20 credit for our inconvenience of not having our phone. My husband lost 2 days of pay so far. With his line of work, he can not give his mobile number out to clients because they knew of our home number and they can not get through.
We have moved from one address to another and called to switch the service address. During the process we lost cable and phone. We have called continuously to retrieve what is lost and have retrieved everything except the phone service. We have spoken to 15-20 different representatives that could not help us. To the point of writing this, we still have no phone service. We have been at our current address for 6 days with no problems to our services until we finally had the time to change our service address. Now my husband may lose his job due to not having the phone service. It is prudent that I receive the best service on this matter. We have done everything that many have suggested to us.
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