Comcast Complaints Continued... (Page 3)438+ reviews added so far. Upset? Call Comcast corporate: 1-800-934-6489
I purchased a modem on Amazon.com and had Comcast installed it in 2013. Shortly after that they started billing me monthly for the modem. I managed to stop them a few months later. 6 months later they started billing me again and have continued billing me every month for 3 years. A letter to the Comcast corporate office and a recent visit to the service center got promises but no credit or phone call. I am dumping my service!
Dear Comcast complaint department. Recently your company or your subcontractor set up cable television for us. Unfortunately the Job was done in a very unprofessional manner. The contractor cut the wires to my Attic antenna system, disconnecting the television signal for four other apartments in this multifamily. The other wires he added run the length of the building but were not attached to the wall.
My Comcast bill suddenly jumped 30 dollars per month and when I called I was greeted by the most rude and verbally abusive man I have ever had the experience of speaking with. Since you have no interest in keeping a customer that has been with your company for more than 20 years I have decided to explore other options. there will be no further payments since we were told that our agreement with you has ended and now must pay a higher price. Beginning December 1st we will have other services in place. please be advised that we have contacted the Attorney General's office,BBB, and the department of elderly affairs. Your equipment will be returned before the 1st day of December. You should be ashamed to treat loyal customers in this fashion.
I have been a loyal customer for over 30 years. I have 4 TVs internet & home phone. We pay well over $200 a month ... and without any warning we no longer have the yes channel. All the money I gave you over the years & I can no longer watch Yankee games due to Comcast dropping the YES network. I am a 2 1/2 cancer survivor (stage 4 breast cancer) & the reason I keep Comcast is so I can watch the Yankees. Why should I pay you more than $2500 a year and not even be able to watch the YES channel. I may have to switch carriers ... Comcast should tell me how to resolve this situation.
Hello, I have been having the same issues as I was months ago, and I cant seem to get pps to help me fix this, and I cant seem to get Comcast to charge me the right amount on my bill. And they are putting fees onto my account that i have been told would not in fact be on my billing statements. When I called to have my internet billing and internet connection looked at, I was told first that I would not be in a contract, upon my request of asking to verify that it wouldn't be. Upon having to go to Comcast Office to pick up the new Modem/Router that came with these new changes, I then came home and took over 6 hrs for myself to hook up and install the device and get my home up and running.
Upon seeing that Comcast had in fact charged me a fee for installing faster speeds. What? I was not told about this fee and charge. I refuse to pay for something I had no idea about. I was calling to get my billing cut down, not higher. For the last few months now, 6 months of back and forth. I now sit with the same issue! My internet cuts out all the time that I am trying to listen or watch YouTube or NetFlix.
No, I do not have many devices on while this happens either. I have tried that. It doesn't matter if only one device is even turned on to take a space on the router, it still cuts out. Even with the Ether cord hook straight to the device, it will still cut out. However it seems that when your workers have gotten here, they don't have enough time to hang out and relax, and let me use my internet the way that I do to show them that it cuts out....
As I sit here an type this out, I have YouTube on and in only just one song, it has cut out a total of 30 times. This is crazy! I didn't think id ever have these troubles this badly. When you look at the internet from your side, it shows things are up and running. And the modem shows that here to. But something is really wrong with it. My son just last night was on a laptop trying to contact his Grandma, and the messages wouldn't go through. It kept coming up with internet error message. I cant take this anymore! I would like to see a team of people who know what they are doing when it comes to this stuff. I believe that if I was able to sit down with them and talk about my issues ive been having, and what I know from what I have been told by Comcast workers, and what I have read, about I am sure that we will be able to figure this out.
But until then, I am filing this complaint. I have already filed with the FCC/BBB and now this form too. I will also be sending a copy of this to the email address of customer.xfinity.com/help-and-support. Please, i am also still waiting on the site www.comcastsupport.com and i have been waiting to the last 30 min on there for someone to take my online chat support. Please Please, this is becoming a huge Financial concern to me. I cant afford fees on my account that are suppose to be there, and credits that arent being placed there, and with me an my son Below Poverty Level and disability income, we cant afford this anymore.
I've been with Comcast a little over one year and have had nothing but problems but will be talking specifically about the worst problem I have with your company. I have been to the Comcast office three times to try to get something done but you are extremely inflexible. Your customer service officers and their supervisor tell me the same thing. "There is nothing we can do". Well, I don't have a choice! I am a senior citizen on a very fixed income, and my bills get paid 1st. but I only get paid once a month, on the 1st. of the month. My due date is the 2nd of each month and Sometimes I don't have enough in my account to pay my Comcast bill so I have to wait till I get paid on the 1st which you can easily see causes a problem. I have asked on three occasions to have my due date moved to about the eighth or ninth which would solve the problem, easily.
But each time I get told the same thing "company policy and we cannot do anything about it." Come on guys, you are a multi-billion dollar conglomerate. Where is your fair play? Where is your ability to be flexible and work with a senior citizen who has no other choice? Are you so inured with the almighty dollar that you cannot work with the little man? Today, as I was leaving you're offices in Olympia, WA where I live, I asked those questions with the supervisor. I said I was so unhappy and frustrated with a company that was so inflexible and so unwilling to work with me, the little guy, that I was going to leave this co. when my contract was up. Their answer was indifference!
I wish I could take this to the court of public opinion but everything I've read about Comcast and how they handle complaints deters me from further fighting with you. I have never in my life met a more uncaring, indifferent, inflexible and callous entity. Where would you be without the "little man"? Aren't we, after all, what built your company? I will be extremely surprised to receive an answer from you let alone have you negotiate mediation of this problem. After all. you are multi-billion in assets so who needs a lousy Hundred fifty five a month?
I am completely fed up with the camera installed with Xfinity on Nov 2nd. Wherever I put it, it constantly goes out of contact with my front door, and begins periodic loud beeping which wakes me up every time I get a beep - many times throughout the night. I find it difficult to find a position that eliminates the beep; positioning this useless device is not what I need to be doing in the early hours of the morning. I want out of the camera addition to my service. I had to go out of town on urgent family business, and realize that I am beyond the usual cancellation date for this part of the service, but due to my complete frustration, I want it out of my house! Please call me to arrange for a technician to to pick it up. The technician who installed my system is not at fault. He was a perfectly OK guy. I am only complaining about the camera itself and the problems getting ahold of anyone. No answer when I call the service line to help me with support!
No service for past 4 hours. No resolution. As much as I like Comcast TV, when it is working fine, it is beyond a doubt the worst company to contact and get help from when it is not working. After spending about 1/2 hour on the phone giving my name, address, telephone and social security number to a bunch of recordings I was told to stay on the line for help. After holding for another 10 minutes I was told that my area was out of service. I already knew that. That was why I was calling, because my service stopped working. So another 10 minutes of phone time and the recording tells me it will be fixed in 3 hours. After 3 hours it is still not working and I have to go thru all the recordings again verifying my name address etc. only to be patched thru a non English speaking person who wants to ask me the same questions about name and phone and social security.
I could not understand what he was asking because I didn't understand what he was saying because of his accent. I finally told him the error code and told him I wanted a refresh signal. Finally out of frustration I hung up the phone. What happens? He calls back and asked what was wrong with my television. When I told him the code again, he again wanted me name and telephone number and address and soc. security to verify my account. After another 1/2 hour on the phone repeating this big loop of giving the same info was beyond my tolerance level , so I gave up trying to get help and will see if it is working tomorrow. If the issue does not get resolved, there is no need to keep a cable service if I can't watch television. I may have to get rid of the television part of Comcast and get a different provider. Hope not. Please hire people from America that speak English to handle issues.
I was scheduled an appointment today from the time of 1-5pm to install or update my cable box and when no one showed for the appointment I called that 1800 934-6489 number for clarification. The 1 800 (computerized system) reported that I have an appointment scheduled for tomorrow, which wasn't correct because that's during my work schedule. My appointment was scheduled for Wednesday November 11, 2015 between 1-5pm and I'm not sure how it was later rescheduled for Thursday during a time I didn't schedule it. I spoke with a consumer representative with Comcast some guy who identified himself as a supervisor name "Tony" and later reported that his work number as #726156, who reported that he could have corrected that problem, but I rescheduled it for Friday.
I explained to him that I rescheduled it because no one called me or told me that they were not going to show up or rescheduled my appointment without my personal consent. The Supervisor reported that he would reassure me "that this problem would not happen again on Friday" but did not explain why no one didn't show up for my scheduled appointment today. I explained to him that I sat around for four hours today and no one, didn't show or called. Supervisor, suggested that since I'm not happy with the services that one, I should cancel my services or just wait for the next rescheduled appointment. Comcast service is poor and it is even more frustrating when the representatives and supervisor were of no assistance, further more if I'm going to be treated in such a manner I'll just look elsewhere!
I received several phone calls in a 1 hour period on my home phone (a Comcast landline, not a cell phone) where the caller ID showed that the number CALLING ME was my number. When I finally answered the third time, I heard a recorded message asking if I wanted to reduce the interest on a credit card I don't even have. Puzzled how some third party could make a phone call using my telephone number to ostensibly call FROM, and concerned they that party could call lots of other people (including public authorities, etc.) for nefarious purposes pretending they were me, I phoned Comcast to inquire and complain. After having to listen to a plethora of idiotic questions by a recording that couldn't seem to understand my "Yes"/"No" answers (I don't speak English with any kind of accent) before I could finally get to speak to a live human being, I got to speak to Kim--ID # 27792.
She just kept telling me "yes-- that is called 'spoofing' and it is what tele-martketers do". I Finally got through to her that I realized that and I know it is impossible to stop telemarketers from hiding their real numbers, but I never before had the experience of having a telemarketers make it seem the call is originating from my phone and I want to know how to stop it because if they can use my number to call me they can use my number to call other people including the WH, law enforcement, and make calls that make it seem as though I am violating the law (i.e., making threatening calls, etc.) After I finally got through to Kim that what I was complaining about was something different from what she assumed, she transferred me to the "Complaint Dept".
Someone identifying himself as "George--ID 52277, answered. After he finally understood what I was talking about (he initially thought I was talking about the same thing Kim had thought I was talking about) he said he wasn't the right guy and would transfer me to the appropriate person. At which point he effectively hung up on me. I am an 81 yr old former successful Wall Street litigator with an excellent record of wins. If I have to roll up my sleeves and make dealing with this issue into a Mission--I have nothing better to do with my time. It is now Tuesday afternoon. I expect a reply by Thursday at noon.
I have been with Comcast at least 10 years, during this time the cost of your services have gone up, up and up. I am a senior citizen and can barely make it, everything is going up; cost of food, clothes, utilities and of course Comcast. My latest bill is 164.00 for HBO, Streampix, which I do not use HBO was suppose to be free. In addition I am charged for an additional outlet and modem rental. Also the quality of the TV service is poor, constantly losing data info such as cannot use on demand and tell what I am watching. I have tried to call but cannot reach you. I am not going to pay for HBO or Streampix, someone needs to contact me NOW.
Made first call to Comcast to make an appointment on Monday morning November 9th. It took more than 10 minutes just to get simple information such as service center locations and after being placed on hold for so long, I hung up. The representative claimed that the "list would not pull up". During my second call to make an appointment and providing all of the information, the call was cut off before an appointment was finalized. I had to call again and it was a miserable call just trying to make an appointment for a technician to install a box. First appointment was one week away on November 14th and I was not happy with that date; then I was told that they would set an appointment on Tuesday, the 10th. Then it was Wednesday, November 11th. I asked if the technicians would be working on the Veterans Holiday (11th). At first they did not know and after some time, confirmed the appointment for Wednesday the 11th. I don't call Comcast often for service but whenever I do, I always receive the worst customer service possible from this company. It has not improved over the many years that I have had Comcast, that will make me continue to look for an alternative company for the service. Too much emphasis in other areas and not enough customer service training to make a difference and I continue to be disappointed each and every time.
I submitted a complaint with the communication Commission. I lived at 1170 E 22nd St. #9 and had Comcast Tv and Internet. I keep having internet problems for months and finally they told me to come in and get new modem. When I went in she said my contract had expired and I needed to sign a new one. Which I did. Two months later I became sick and I'm a disable veteran and had to go into the hospital for my diabetes. I payed my bill and took my equipment into your office. I had to move into home to take care of me. I was paid up. Three months later I find out you people charged me 399.00 for canceling my contract. The communications commission said I should get a lawyer and sue you but I just want this taken care of. No body told me when I went in your office that you would charge me for services I never received.. I will keep writing my congressman man and anyone else about this scam until it is taken care.
I have a 2 year contract with Comcast, the price has increased about $15.00 a month. Each time I call I get someone with a accent like they are from India that knows nothing. I am honoring my side of the contract but they don't. This will be the last time I ever use Comcast and I am telling all my friends how they are by posting this complaint everywhere!
I have not had complete tv / internet service since I agreed to a cable contract. I have copies of all the emails that have led nowhere. I have had 4 techs to the house, service still isn't corrected. I have been pushed aside by Erica H., Tom Karinshak., Luke O., Erin A., Amanda R., Nicole H., Thomas S., JaRod P. No one will help. They promise phone calls. I do not understand, I have held up my half of the contract, Comcast has not. I am seeking legal information, i will be doing my best to get out of this bad contract.
I have been without cable since October 28. I have spoken Comcast agents at least 7 times on this issue. They were supposed to come to our home on Saturday 10/31/15 between 8-10 am. No one appeared. I called and was advised that the appointment had been cancelled as it appeared a prior outage had been resolved. No one called us to inquire as to my cable before cancelling my appointment. I waited all day for Comcast. When I called they advised that they would try to have someone come that day but of course they did not come out, I called on Sunday 11/1/2015 and was advised that an appointment had been set for Tuesday (again without my knowledge and during a time when no one would be at the home. Appointment was reset for tomorrow between 5-8.
I just called to reschedule and the agent refused to speak with me because the cable was not in my name. I have lived in my apartment for 8 years and the cable was in my name. My daughter started an internet package in January and apparently Comcast took it upon themselves to switch the cable to her name as well. The bill is pay as a part of my lease. I am the only leaseholder. I asked for a manager and was briefly placed on hold. The agent came back on line and was still uncooperative. I simply hung up, I AM SO DONE WITH COMCAST AT THIS POINT. Our cable is out through no fault of ours; Comcast failed to keep their appointment time when I would be available; and now will not work with us on fixing a service that I am still paying for. Instead of doing all you can to fix the issue your agents have been rude; condensing and less than helpful. As of today, the cable is NOT fixed and their seems to be no resolution other than to return he4 cable boxes and cancel cable services. I am extremely upset with Comcast and their extremely bad customer service.
A new line for cable TV and internet was run through my back yard. Comcast tech said it would be buried in approximately 4 days. It has been over a month. The line still goes through my backyard, where my 19 month old child plays and has tripped over it several times. Hope she doesn't break a bone one of these times. Please share this complaint so that Comcast will not get away with this type of behavior again!
Comcast is ripping me off. I recently replaced my Comcast modem with modem I purchased. Comcast raised rates on 10/01/2015. My bill went from $64.35(using modem from Comcast @ $10.00 per month) to $80.56 (using my modem) that is an effective increase of $26.21 ($16.21 rate of increases + $10.00 savings from using my modem). Where is my savings? This is ridiculous and frustrating. I'm tired of fighting with Comcast and changing to ATT U-verse.
I recently spent more than 6 hours on the phone attempting to add phone service to an existing Comcast plan.Was told that battery backup was available in my area and at my request that Comcast would install for FREE, 2 additional phone jacks for the new phone service. On the day the service tech showed up, he informed me that Comcast no longer installed phone jacks at any residence and that I would have to hire an independent contractor to do that work. He also informed me that my geographic area does not have the battery backup support for phone service in the event of power failures. When I called back to Comcast to followup on their bold face lies to me, I asked for a manager and was told they would return my call in less than 30 minutes. That was more than 36 hours ago and I have yet to hear from them.
Comcast customer service is notorious for disconnecting phone calls when customers call in with legitimate complaints. Their customer service reps do not speak English in many cases. If you call Comcast on the same issue and talk to 5 different people, you get 5 different answers and the majority of the time, none of the answers are correct. In addition, they place you on extended holds claiming to "check" on something. Honestly, that is a true sign they do not know their jobs - if they did, they could give you immediate responses without having to put you on hold unless it was an unusual technical issue. Their staff is either not trained or very poorly trained. Do not be fooled when you asked for a manager - you are not being transferred to a manager. I am also fed up with them transferring you from one person to another and you having to repeat your issue over and over and over - perhaps that can be resolved recording your issue and playing it to them via a recorded version. You are constantly on hold for times that extend for periods up to more than an hour before a customer rep comes on the line and then some will automatically disconnect you to avoid talking to you. Even the techs that i know that work for Comcast has confirmed that their customer reps do this to avoid talking to customers. Most reps have very poor grammar, speak in slang and are so unprofessional. I work in customer service and one instance of me doing this to a customer, I would be out the door.
They are only transferring you to another rep sitting beside them that tells you they are a manager. Even the Comcast tech that came out to on the day that the jacks were to be installed for the new service, he informed me that Comcast service employees lie to customers just to get them hooked. Comcast provides poor customer service but yet they continue to escalate monthly costs for phone, internet and cable. It is really bad when Comcast employees (not just one) tells the horror stories about how Comcast treats their customers. I think the techs out in the field try to do their job but it is those working in the office that mistreats the customers.
NEVER fail to demand that Comcast give you a credit when you feel they have mistreated you, failed to provide you with good customer service, failed to show up for on-time tech calls or even when the rep gets nasty with you telling them you are moving your service to another provider because you are a long term customer that does not have to accept their attitude. In many cases, I have been able to get credits on my account because of their mistreatement and attitude towards me. I have even had them to give me free service for at least a 30 day period for their poor customer service. I am so grateful that Comcast was not allowed to merge with TWC.
A Comcast customer service rep contacted me, and told me that my program was running out. He also said that the next Bill would be $136.00. I asked for programs that would be less expensive, and was told that there were none - the $136.00 was the least expensive program. I then asked if he would look for a less expensive program, and I received the following - I do not understand what the problem is and will be cancelling my account soon due to these problems.
I have been with Comcast for over 12 years and this is the worse customer service I have experienced.My customer service representative 's name is Raddin Griffin who renewed my contract and informed of any outstanding charges of 62 dollars in which I payed because he said he can't renew if I had a balance and now I can't locate him and I got hung up on twice today by a male who told me the company was too big for him to find Mr. Griffin, therefore he hung up on me...I have been put on hold,to no avail and have been told that I will be contacted in 48 hours to no avail...they are trying to hang a unbundled bill over my head that is not mine. Mr. Griffin told me that once I renew my contract I would get my new bundled bill. I have got my bill and an unbundled bill that is not mine and I need answers asap or I will have to take my longstanding and loyal business elsewhere!! You can reach me at the email above or my business number to discuss my Comcast complaints.
Comcast is driving me nuts-almost every month there is a bill problem-recent experience-got a letter from Comcast low battery on phone modem-called to get a replacement I said I am not paying for a battery-I pay you all $3,228 a year -Verizon wants my business-no you will not pay for the battery-call from Comcast battery department need information off the modem-you sent me the letter??-went down in the basement and got the information-three weeks later got a little battery which didn't fit-called need the same in formation I gave before-not only gave them that but had the battery in my hand and gave them the number-the battery lady in the Philippines-no can use battery number??-another month goes by no battery-call again your representative I believe from Pensacola FL says we need to send a technician out.
I am not paying for a technician-no you will not have to pay-technician comes out "we don't carry any batteries in our truck"-two weeks later get a the right battery-then comes the bill 8-28-15 for $303.17 call representative #5830 says after about 15 minutes while she checks my bill should be $223.22 I had been charged for stuff I never ordered- I sent in the check-10-7-15 get a bill for $329.70 $60 in arrears-what is going on-call and get representative either #C99 or #V99 no you owe $295.70 invoice is wrong-so I send in $295.70 today I get a nasty notice from some other address in Comcast threatening to cut off my service-each time I talked to a representative I asked is all this information going into the computer on my account so people know what is going on.
Oh yes that is what you owe and it is all recorded. So I now know why Comcast is rated so low against not only cable companies but industry at large-so could you please get this straightened out as soon as possible.
Yesterday, I called to question the $20 increase in my bill. I was being charged for a service I don't even use! That was part of it.. The call lasted 40 minutes. What I was told was that for $112 i could have the same service by your so called LOYALTY dept. staff. This afternoon I turn on the tv and find channels missing. Called again and was told for that price I would have less channels so now I have to pay $129 for what I was told yesterday would be $112. I am very upset! Why do your people say one thing and do another? Why do you LIE? I am on a fixed income and don't need rate increases. I have had the misfortune of having Comcast for cable for 5 years. Comcast has a monopoly in Oregon. I had AT&T in Ohio and loved it. When I called AT&T they said they said the FTC or FCC or some federal regulatory agency would not let them in California, Oregon, or Washington. So who did Comcast pay off to keep AT&T out? Your service is sub standard, and yet you keep wanting more money for less service than AT&T offers. AT&T charges way less and offers way more!
On 10/02 I called to transfer cable but bought the bundle Cable, phone &internet I was given an install date of 10/12. A tech came and could not do job, needed outside maintenance. I was told problem would be solved in 72 hours, then the next day I was given install date 10/21. On 10/21 another tech comes he says he can't do the job because no one ever did the outside job. Then I spoke to tech department they said problem would be solved in 24-48 hours, they transferred me to customer service and the automated system hung up on me. I called the Comcast customer service again a supervisor said he would expedite the ticket and give me a credit and that someone would call me on 10/22 by 10:00a.m. I got a hang-up call and called right back spoke to yet another rep, who says someone said they spoke to me about 15 minutes earlier and that I agreed to have the install on 10/28. I did not agree to this and spoken to no one. So now I am being lie on in addition to being lied to. Then this Comcast rep said that a supervisor would call me in 4 hours that was 30 hours ago. I've had it, Comcast does not value my business nor respect me.
This is the most disappointing situation with Comcast after waiting almost a half hour to speak to customer service and requesting to speak with a supervisor I was told that I could not be connected to a supervisor. That's not customer service that avoidance. This has happened on several occasions and still no call back, no answer no resolution. Thinking about cancelling the service all together and could not even do that. I am getting tired of always being left with no resolution. Enough is enough, it's time to escalate my complaint to the CEO or at least someone who will care.
I wish to express an opinion about the quality of customer support, service especially with the phone personnel. You guys should send a contingent of managers to Florida to look at the service criteria of Bright House corporation. They are very in tuned with the customer, your phone people are not, you get to speak to a real person promptly instead of listening to recorded messages. Your people have incorrectly set up tech services appointments for us and at this last time one operator told us we were scheduled for a tech support person at a specific time and when no one showed up we called and were told we didn't have an appointment, they don't have listening skills to perform, and at least twice we have been cut off at your end by operators. Completely unacceptable service and response.
In late august, 2015, I called and put my TV Comcast on vacation as I would not be there for September through December, 2015. Today, October 13, 2015, I received a bill for almost $145.00 which means they did not put me on vacation mode. I called today and talked to someone and was cut off. I called back and was told that I didn't put it on vacation. Unfortunately for me, I didn't write down the conformation number if I was given one. Danielle did not give me one today as she put me (supposedly) put me on vacation mode. In my opinion, she didn't care less if I went to another company. Listen to the recording she has. So, basically I am out at least $145.00 + depending on what they do with the next bill. I have been with Comcast for many years. If someone on their end made a mistake, I pay the price. Certainly when I get back in January, I will look into another company. Don't know if I will switch or not. That remains to be seen.
I have a Scientific Atlanta Explorer 4250 HDC cable box. This box was installed back in 2009. I am having problems accessing On Demand. I try to get a channel and will be over 10 minutes or never getting one to open. Rebooting never helps. It will jump back and forth between TV Shows and A to C or from one alphabetic letter to another and never stay on a channel long enough to open. Other than being slow, there is no problem going through or changing the other channels. I just purchased a new Vizio smart TV and feel like a more modern cable box would be better. I do not feel like I should have to pay for a new box if I disconnect this one and exchange it at the Baytown, TX Comcast office. If I have to pay to get better service than I am getting (which I think is too much now) I will go to another Television service, such as AT&T of Satellite service.
I have the xfinity app on my I-pad and have tried to watch the baseball playoffs the last couple of days and keep getting error message "3305" - can connect with others stations on the app ,what gives ? This has happened before - why have it offered if it doesn't work - downloaded Tbs app watching game there -but you frustrate me!
In February 2015, I was approached by a sales representative of Comcast asking if I would consider Comcast as my cable provider. After an in-depth conversation with the Comcast representative where he assured me that there was NO CONTRACT with subscribing to Comcast, I made an appointment with and through the Comcast Representative to have it installed in my home; the installation was to include the xfinity bundle including cable, internet, and home phone service for 99.95 per month for three televisions in my home with the included home security system for an additional $29.95 which he promised I could have installed at a separate address. The problem I am complaining about is the latter. I am being charged a fee of $39.95 for the home security system.
I have called numerous times to have my billing corrected which resulted in several months I was only billed $29.95. Now, once again I am being billed $39.95 and have attempted to call customer service to have this problem resolved. How can we resolve this issue by billing my account the $29.95 that was originally quoted me in the beginning? I would love to share a favorable outcome of this issue with my 5000 Facebook friends and 3000 twitter followers as soon as possible.
I decided to bundle with Comcast a few months ago. I have phone, cable tv and internet with Comcast now and I am so sorry I did this. My cable tv is always going on the blink, my phone does not work right every few weeks and my internet service is so slow. I have called customer service numerous times and have found that most of them don't have a clue what they are doing. I have also been hung up on, ad have waited over and over for a manager or supervisor to call me back, which never happened. I have never seen such poor customer service in my life. I will never recommend Comcast to anyone and am looking forward to going back to Century Link when I can. They always took care of things in a timely manner and were always very professional. Never again will I sacrifice good service to save a few dollars a month!
My wireless router went bad so I took it to the Comcast store in Grayson, GA. Well their system was down and so they printed out a receipt with a tracking number: 1z4023vw0395541562. SO I went to UPS and they boxed it up and gave me the tracking number that Comcast did. Well some how the damn thing ended up in North Carolina, So could you straighten this out; also through the weekend we spent about 14 to 17 hours with different "technicians." So when you send the new one I expect a deduction from my Bill.
Today I was excited to get internet and I didn't get nothing.The light on the modem never stopped blink so we can set the box up. So I called customer service and they said they will send someone out to my house to help with the box on the September 22 between 11 and 12 o'clock. So the day comes and it is 20 minutes to 12 when I got a call saying it they need to reschedule a date. That was so unprofessional. Tomorrow I will be returning the modem and Comcast might have lost a customer.
What happens with my Comcast is my bill is different every month I have to challenge it. I spend at least 30 minutes a month talking to a representative about my Comcast bill. Not only am I frustrated about having to call every month my time is worth money also. But when I get a representative that usually came speak English or pronounce my name. I've been a loyal customer since 1980s I feel I shouldn't have to call every month or so to get my bill adjusted. I think you should reimburse me for my time and efforts. Very unsatisfied with your service.
Moving from one home to another is stressful. But who would have thought that transferring my cable would be the largest stress of the ordeal. I requested a change of service address online. A few minutes later i was contracted by a csr to confirm. This was good. I confirmed And was told that a specialist would be in touch with in the next day. They called and confirmed AGAIN that all of my services would stay the same. So that afternoon i get home to find all of my comcast services are turned off. Ok well i can deal with that. It's only 3 days before i requested. I move all the equipment to my new place. Hook it up and call the activation number. They get my internet working a d state that
We were Comcast customers. Aside of general abuse, such as terrible response from Comcast, difficulty with customer service, getting disconnected and re-routed numerous times, you just give up trying to call them. SO, we sold our home, purchased a new one, and Comcast does not service the area we moved to. OK. So I tried to set a shut off date-revert back to the top of this-seven operators later and much distress on my part, I finally get a shut off date, but am informed I am being charged an early termination fee, $500.00! I did not break my contract, I MOVED. They don't care. So I paid my final bill, turned in the equipment, now am being harassed by collections, even though I am making payments to COMCAST. This is just ridiculous. I had excellent credit....had, now I have a derogatory mark! This is inexcusable.
Comcast and xfinity.... Where to even begin. As some one who works from home and spends several hours a day online these are just a few issues I have. The service is spotty at best, almost as poor as the excuses the support line operators will provide. The best part is when my service is down I can't seem to get paid for my time wasted. But alas I can't not pay them for the bill I received, as I was charged for internet I couldn't use, that is until I incurs late fee. If it wasn't for xfinity being the only option in this building I would move services today. But even in America the cable systems can have a monopoly on ask north facing apartments across the nation, because dish can accommodate the south facing units. As for the whole state rating, xfinity has in no way earned even half of the minimum. If you have any other options I would take them.
Comcast is the worst. They mis-schedule appointments without telling you, so you take off work? too bad for you, they don't care. They contradict themselves. They don't care, they are not accountable. This is what happened. We were moving, so we called to transfer service. We were hustled into a 'new' and 'upgraded' service called 'X-1' box which included a free security system. I did not really want a security system, but did not immediately complain. Anyway, they came on Friday after move on Thursday. The installer did not explain the 'new' and supposedly improved system, he basically just hooked up and left. Later, I found out that I GREATLY preferred the old remote, rather than small and black it was larger and silver--so I could read the little numbers. Also, the arrows were not used for simple up and down channel change like the earlier system--they were only used for the 'guide' and/or to see what is showing on the same channel later.
The old system was SO easy---and much faster, you only had to push the up or down arrows AND you could search all the channels without changing the channel very quickly and larger than the 'upgrade.' So, I called--and if you know Comcast, you wait forever and maybe its someone in a foreign country, but I was finally told that since all I needed to do was to take my remote into a physical Comcast store and they would change me back to the old one--all I would then need to do is to call back and have someone 'walk me through the change' . So, I tried this and was told that I could not do this---I would need to have a technician come out and change it for me. Okay--then, they would come on Tuesday morning when my security system was being installed.
My security system? I thought that was today...no, it was rescheduled to Tuesday morning.. (the 1st I had heard of this). Anyway, Tuesday morning comes, and I take off work, only to be told by the security guy that he is only a 'contractor' (he showed me his MCI shirt) and does not even communicate with Comcast, so not only would he not change my box (for One bloody TV!!) but he would not even call Comcast and tell them. I said forget the security system, I never wanted it. (I think this must have made them mad, because then I was told on the phone that they could not reschedule the other appointment--which in fact, had not really been made in their system by the guy in the Comcast store who said he had done it (he was clicking away, how was I to know?)....so after many calls and repeated holds up to 30 min--no exaggeration, I was finally told that my security system was changed.
However, if they sent a technician out again, they would charge me 115$---only to show how great they are, they would reduce it to $49. The Supervisor's name was 'Decarlo' and he refused to give me his last name, insisting that he was the only Decarlo at Comcast.. He refused to waive the fee despite my two days off from work, the changed appointment without telling me, and all the contradictory information given me by various Comcast employees.
He offered an alternative: I should go back to the physical store who had told me wrong before, and swap out the equipment myself---. When I suggested that I was not an IT guy, and would not know exactly how to disconnect the cable box/system and reconnect it, he Decarlo sneered ,"a 3rd grader could do it." Does that sound professional? The only other alternative he could offer would be they would mail me equipment which I could then install myself and then I could take the other cable equipment I had uninstalled myself back to a physical store. That's it. I told him I did not think that was fair and would contact various consumer assistance agencies. He conveyed to me he did not carte.
One of their wires was cut during digging. They returned service to the customers with a temporary wire on the ground across my and several neighbors yards. A permanent wire was put under ground in about a month,and never hooked up. I have tried to get the wire removed for five months. They give a new order number every time I call and I have called about 11 times. I don't have Comcast as a service and the way they do business never will. The last time I called they gave me a false corporate phone number.
Just a note that Steven Young of Eugene, Oregon is a rude and unqualified "so called" tech. A young man of maybe 22 years old, screwed up a simple installation and then when called back the next day he showed up for 5 minutes and then drove away in his Comcast truck without saying a word. Comcast supervisor was contacted and they are aware of this rude and unprofessional conduct. We still haven't fixed the installation problem yet.
I've been a paying Comcast customer on time for over two years. I called and asked if they could lower my bill due to downsizing at work. They said sure we can help you,no problem. But I would have to get a triple play. I didn't want to but they reassured me that my bill would be lowered by 60.00 dollars a month. Great, I'll take it. Two weeks later I get a bill from Comcast for 400 dollars. Triple what I agreed to. I called and was told well that's what you ordered. NO NO, I said they would not believe me. They said we'll review your pass phone call and get back to you. BIG LIE, they never got back to me and when I called again they insisted they were right and I owed the money. I don't have the money so l had to cancel. I'm 60 yrs. old and only have my income to work with. Now I have no TV to watch. Its going to be a long quiet winter!
August 18, 2015 I contacted Comcast to set up a service transfer from building C to B in my apartment complex. That day, it took 2 hours to complete the transaction. I was transferred, disconnected, put on hold and treated rudely. My Landlord changed my moving day to Friday August 28, 2015. August 21, 2015, I called Comcast and changed my transfer appointments. The confirmed appointments were Thursday August 27, 2015, Comcast would arrive at 3700 Gateway Dr. Apt. 401. I was told by Comcast employee the servicemen would be there between 11am and 1pm. Saturday August 29, 2015 Comcast would disconnect service at 3800 Gateway Dr Apt 20. On my moving day which is Friday August 28th, I would take equipment from apt 20 over to the new apt 401.
I explained to each and every Comcast employee the reason these days were so important to me as a customer of approximately 40 years. I am disabled. I am housebound. I only sleep from 10p to midnight. I keep my TV turned on for 22 hours a day. I need the distraction from my pain. I also have no other form of entertainment. ANY kind of disruption in my service would mean a great deal of suffering by me. Connecting at the new apt on Thursday and disconnecting the old apartment on Saturday, would assure me of no disruption of service. On August 20th I called Comcast and explained I had an appointment for disconnecting my service at apt 20 the next day that was cancelled and rescheduled. I told the employee I wanted to reconfirm the change with Comcast so I DO NOT lose my TV service on Friday.
I explained I watch TV all night long as I do not sleep. He assured me the change was made and in no way would my service be turned off until the following Saturday August 29, 2015. Before I hung up, I asked him to repeat what he just confirmed one more time. I was scared my TV would go off during the night because of previous trouble with Comcast. I was watching TV in the middle,of the night and at 3am August 21, my TV was disconnected. I was so disappointed after all the precautions I made with Comcast. I called and was told my service could not be turned on until the office opened the next morning at 8am. This was told to me around 4:15am after being in the line with Comcast off and on since 3 am. I was disconnected twice while being transferred. I called over and over answering the same questions over and over. I became ill and needed to be taken to the doctor at 9:30am the next morning. I called Comcast at exactly 8:00am and asked to have my service reinstated. That call took 1/2 hour after being disconnected yet again during a transfer. When I returned home from the doctor, my TV was on again.
Yesterday around 10:45am, I called Comcast before I began packing to move. I wanted to make 100% sure they would be at apt 401 August 27, the next day between 11a and 1p so my son could let them in. I was to,d I had no appointments scheduled with them anytime in the future. I said, there must be a mistake and I gave him my confirmation dates and times for both reconnect Thursday and disconnect Saturday. I explained to this man I set this up,last week to be 100% certain my service would NOT be interrupted. I have to cut this,short as I am feeling ill again due to this stress Comcast keeps causing me. After being disconnected 6 times and calling back to answer the same questions I had been answering all,last week, I finally said, "yes" to the survey. During the survey, I answered 1 for all my questions and was disconnected right in the middle of a question. Did Comcast do that in error like the last 9 times I was disconnected, or was it because it was a negative survey? I called and asked for a manager. Every time I got disconnected and had to call back, I had to start my story all,over with a new employee.
After getting nowhere, I just kept repeating, "please, I beg you,,let me speak to a manager with Comcast". Around 1pm after beginning this simple confirmation at 10:45a, I was connected with a manager in Tennessee named, Kristin. She had a southern accent and told me she had no record of any appointments for my account. I said, that is impossible as I was given a window of 11am and 1pm on Thursday to have service connected at 3700 Gateway Dr. Apt 401. She held firm and kept telling me the earliest she can have someone come to apt 401 to transfer my service was September 1, 2015. I said that was completely unacceptable as I have had this appointment for a week just so I would NOT have ANY interruption in my service. I told her I was ill and needed TV 22 hours a day. She was rude and kept saying, "ma'am", I cannot make a special exception for you. I said, please just honor my confirmed appointment.
We argued for a long time. I asked to please speak to her boss. She proceeded to actually tell me her bosses do NOT have telephones. I couldn't even believe she just said that to me. Comcast bosses do not have any telephone service. She said, how can she give me a number to call when they have no telephones. I told her my request to honor my appointment is not asking too much. I worked for a major airline in the Philadelphia International Airport for 35 years and I know she can help me if she valued my business. She said, "well I am sorry, there are no openings tomorrow". She said, "ma'am, I will not be hurt one way or another if your service is or is not turned on tomorrow". I told her in 35 years of working in customer service, I have never spoken to a valued passenger of ours like that. I said, "goodbye" and hung up. Very calmly, I re dialed Comcast yet again, listened to the prompts and asked to speak to a manager. Kelly, in the Pittsburg office listened to my problem of the last 2 1/2 hours and the past week. I even mentioned the 5 days last month we went without wifi service because we had to wait for an appointment. Kelly contacted her dispatch and reinstated my appointment for Thursday transfer to new apartment 401 between 11a and 1pm. She was very polite and apologetic.
During the time I was speaking to Kristen from Tennessee, my TV went blank. It said there is a problem with the hub top box and gave instructions to unplug and plug back in after 10 seconds. TV should reboot and be fine. I told Kelly my service was disconnected while I have been speaking to Comcast during the past 3 hours. She spent 1/2 hour making 6 attempts to reinstate my TV. She said ther is a disconnect pending. She said although my recorded shows were transferred to the new apt, my TV will,stay on. I thanked her and hung up. I waited until around 2:30pm and called Comcast again for my 30-40th time in 10 days. I spoke to Jason in Pittsburgh. He also said the TV would come on and stay on until the disconnection appointment on Saturday. The TV turned red and said service is no longer available. Call xfinity. Now, if you can believe this, I actually called Comcast AGAIN, told the woman my situation. She said, she can't reverse the service back to my apt 20 for the next 3 days. I lost it,,it was too much for one person to handle. I became very, very sick. I said, calmly, please do what ever it takes to reverse my service. I am sick, housebound and rely on TV to get me through my days.
I cannot go 3 days without service. I explained I called a week ago to make these appointments accurately so I would NOT ever have to go without TV. She called back at 4:40pm and said she is working on it and will,do her best I had to go to my daughter's so I wouldn't have to sit in a quiet room and wait for Comcast to see if they can reinstate my TV I spent from 10:30am or 10:45am until 4:30 in the afternoon trying to settle something that was set up and confirmed last week. I feel completely abused by Comcast and would cancel my contract if there was another cable company in which to join. It's 4:08am. I have been sitting in a dark room since midnight. I will not have had TV service for 3 days and 3'nights IF on Friday, when I take my equipment to apt 401 I finally have TV service. There is no guarantee of anything where Comcast is concerned. I am completely dissatisfied with this company and the way I have been mistreated in the last 10 days.
I spend total of 13 1/2 hours speaking on the telephone with Comcast just to transfer my service from building C to building B. I took EVERY measure to assure my service would NOT be disrupted during my move. I have no idea what will,happen over the next 3 days. I do know I have a contract with Comcast to view television. I, however,,have NO TV service for 3 whole days. This is very poor service. I'd like to be contacted. I'd like to have my service reinstated and not interrupted again I would,like someone to speak to Kristin from Tennessee concerning appropriate customer service for your company. If Comcast stood behind their,commercials, I believe I deserve some kind of compensation for 10 days of stress, 13 1/2 hours of telephone time and the,loss of my TV for,3 days. Jason, gave me a $50 credit on this months bill. That was kind of him and he was respectful along with Kelly. I'd be happy to pay Comcast back the $50 to be able to watch Tv over the next few days and nights.
Since February 2015 i have had exposed wires coming from my box to my house. The tech came out late to fix a connection problem he removed the box that holds the wires that attaches to the house and ran a new line from the house to the street. he left my house wires exposed and told me that he would return the next day to re attach the box and lay the line. I have never seen nor heard from him again. I have called many time over the past 6 months with the same old story someone will call you back. I am now at the point where i have to go outside during bad weather and "wiggle" the wires that are exposed to get a signal.
I received a missed call 8/12/15 and called them back 8/14/15 to find out that the ticket has been closed and I have to start this all over again. This is what happened the last 3 time. I have even gone into one of the store fronts here in Jacksonville to try and set up an appointment but no someone has to call. At this point i hold Comcast responsible if anything happens to my son while cutting the grass, due to he has to move the 35+ feet of exposed wiring around to do so.
I do not know when I started having problems with my on demand because I hardly ever use I returned home from vacation on 07/10/2015. I tried to go on demand to watch a few TV shows that I had missed while on vacation. All I could get was an error message. I tried calling Comcast and all I could get was recordings that had no selection for my problems. I tried a few days later and did get a person that tried to send a refresh signal that did not work. The agent I spoke to suggested sending a tech. out, I do not remember how many days I had to wait but the on demand worked while the tech. was there and stopped working when he left. It took about two or three days to get another person on the phone. the same process in resolving my problems was used down to sending another tech out some days later.
To cut my complaint short, I am still having problems with my on demand and this Sunday (08-09-15) I had trouble watching a few regular cable channels. I have had three techs. come out and I am still having problems with the on demand and now sometimes with the regular cable channels. Every time I am able to get a person on line they tell me that they will credit my bill for the time lost but the problem will have to be corrected before crediting my bill, the credit sounds good but I would like to have my cable working correctly again. I enjoy watching my TV and would like to be able to do that again. I am now waiting on another tech. to come out again, this will make four (4).
I am ready to let Comcast go and find another cable company. I swore by Comcast, I have been with them for at least 10 years and when asked by other cable companies to switch I always said I was happy with Comcast, that has changed this last month. I am tired of calling, I am tired of technicians coming out and having the same problem a few hours after they leave. I hope someone can do something about this problem. I guess you say " why not leave if I am that unhappy?" believe me if this problem isn't corrected and my bill credited I will leave. Sophia (601-714-6268) day 8am to 5pm
I talked to a rep from Comcast today. I finally go an American on the phone that I could understand. In the past I have got people from other countries who I could not understand. I would ask them to repeat what they were saying until I would give up. Why do you not have Americans on your phones?
It is not just the experience, it is the quality of what was done and what was not done: My mother, E. Williams is a senior citizen of 87 years-old. She has had service with Comcast since the mid-80's. On more than a few occasions, I've had to confer with Comcast regarding billing and customer service. Her last bill was for $131 which was deducted from her checking account, the month before that, the bill was $91. If the payments are taken directly from her account there should not be any late fees. But the cost of service is too much and the enormous amounts for same service is ridiculous and unwarranted. Comcast has caused an elderly woman to be drastically overdrawn in her account and put her in financial stability in jeopardy due to your greed. You state that there are no other promos for her, a loyal customer. But I suggest that Comcast create a loyal customer base price for them and senior citizens. Secondly, I suggest that Comcast offer a forgiveness program and credit seniors incentives to remain with you. However, if it is more important for you to ignore them (seniors) and deliberately overcharge them, I suppose there is nothing else to do except to make sure this does not happen to my mother again by changing providers and placing the results of Comcast actions or in-action where it serves us best.
I do not have Comcast services at all. I have not for 6 years now. Comcast has put have red and orange markings on my front lawn to dig it up to put in cable. Neighbors across the street and others down the block have Comcast. I told the guys who were surveying that I did not want my lawn dug up for cable. They didn't respond. I will have a law suit against Comcast if my lawn is dug up. I am preparing to put my house on the market in a months time and I won't have my front lawn totally destroyed by being dug up. I expect a response by Monday.
I have been trying to get my bill corrected for over 2 months.. I reduced services because we didn't watch more tan 12 to 15 channels. I was told by Monique in " customer resolutions" on about May 17 my current bill should be $16.25. On line statement continued to show $37 and a few cents. Called back and Hyacinth Hall in "customer resolutions" gave me the $16.25 price and told me to pay that on line. I did on about that date, and my bill continues to show a balance of over $21. Ms. Hall told me in an e-mail my future bills would be $22.48 "plus taxes & fees."
I received an HD converter, which I was told by phone would be free. But the next bill charged me $10 for the converter, so I returned it. Then I was told it should be only $3. May 31 I received a confirmation that it had been received and would take two weeks to remove it from my bill. (Don't you have computers?) My current issue is the $21 balance and the $2.48 (not $3) for the converter. Not much money. Why don't you just tell the guy in the billing dept to take it off and we'll move on. I have bought a streaming device and an indoor antenna which give me everything I want to watch. So if you want my business fix the errors and show me on a new bill it's been done.
We need help. We have been trying since November to get our Comcast On Demand fixed. We have called, had several signals sent, had service men come to the home. The box has been replaced, a cable run from the box itself in the street, every signal sent, it’s been reset, service men each came back twice. After they leave the problem is not fixed, and we do not hear from you again. We have paid for a service we have not received for over six months now. We have done everything we can to resolve the problem. We have not been helped nor has anyone ever called us in response to calls to see the problem remedied. Why is this important? My wife has stage 4 cancer; she is at home and on treatment most of the time. Dozens of times we have wanted to watch an on demand movie, or show, hoping against hope it will work. We are tired of asking and requesting only to be forgotten.
I was having trouble with my internet service, and I called Comcast for an explanation of the problem. Your representative told me that services were down in my area and that it would be operational by midnight. However, it was not and a day had gone by and my internet was still not operable.
I called again and your representative said to me the package I have is too slow, basically, and I needed to upgrade to something else. I asked what the cost was and it was higher than I was presently paying. I specifically said no that is not helping me. I just need what I have to work properly. He put a manager on the phone, a foreign speaking gentleman and he stated to me the same thing.
I said again, that is not helping me because it will cost me more than I am paying now. No. I do not want that. I found out months later that it was added anyway and I was told I should have called and cancelled it. I said how can I cancel something I never ordered?
My services were changed without my permission and now I am being penalized and charged for it. It is not fair. I have the internet, obviously because I need it. I have called several times and spoke to several customer service people, still with no results. I was told to pay $17 dollars and some change by a certain date and this is what I done. Only to fine out later that person informed me incorrectly and the remainder of that amount was tacked onto my bill along with the cost of a service that I did not order.
What happened to pleasing and treating the customer fair and justly??
Last night (5/20/15) was David Lettermans's last night. I have watched him for many years and was anxious to see this show. Well, there was no sound on my TV while the program was on - Sure - when the commercials came on the Sound was loud and clear. I was very disappointed.
Comcast is not providing a good service. The past few days there was interruption when the TV would go blank for a few seconds.
Also, a couple weeks ago, Comcast came and installed a box in my front yard without communicating with me. I now have 2 of your boxes in my front yard. With 2 boxes it seems I would have better cable service.
I hope Comcast reviews the numerous complaints they are getting and improve their service.
Made a payment arrangement with the person that called mean 5/15/15. I was not able to give him my credit card number at the end the conversation because I was in a public place. He did not tell me at the end the conversation that payment arrangement was not valid withou a card info. My cable was disconnected on 5/18/15. I was thinking he made an error with payment arrangements because he had the wrong information when he called me. I had to correct him.
I called Comcast. No help with any customer representative, no supervisor available to talk to me. I was told a supervisor will call me back or I can call the same number that called me, the collection departement like the representative said.
They were the rude, unprofessional, it's sounding like I was wasting there time. I had to deal with different people not caring about my problem. After the 3third call, a decent person was able to listen to me and didn't transfer me to an automatic payment system, got me Ebony the supervisor who restore my service and charge me a reconnection service anyway. I set the the payment for Friday the 22 like I had asked from the beginning.
I have been with Comcast over 10 years. I spend 2 hours trying to get somebody help or attention since that conversation was recorded they could retrieve it, I was not making this up. Awful customer service, not caring or helpful don't appreciate the business over all this years. I am very disappointed Comcast or xfinity.
I have been a Comcast customer for 5 years. Those have been 5 of the most horrible frustrating expensive years of service I have ever endured. I have been paying over $200 a month for internet, television, and phone. Internet was their blast 105. Never ever did I get a connection speed of over 25 MBPS. uploads of 1 MPBS. Frequent service interruptions, Constant problems using On demand. Response to complaints was nonexistent.
I finally got fed up with paying so much money for such a horrible semi functional product and called to cancel my service. What a horrible experience. I feel like someone tried to strongarm me, and intimidate me. I have never agreed to, signed or discussed a contract with Comcast. When I insisted on severing the relationship with this horrible, unethical company, I was told I had a contract with them and that I was subject to early termination fees. This will probably be resolved in court.
I am currently waiting on them to review the conversation where I was supposedly told I would be under contract. This conversation doesn't exist. Comcast is using storng-arm, intimidating practices to try to keep me as a customer they can ripoff. Unbelievable. Never do business with this company. Completely unethical, deceptive, and dishonest. Like I said, I will end up in court with them over this one.
TV service not working, on my third call (on hold). 1st call had me perform many tasks. Said would call back and didn't. Called next day got disconnected, then after 35 minutes hung up and now on hold. This is ridiculous treatment from Comcast corporate. I have half a mind to write a letter to their executives.
All three of my services, telephone, internet, and TV, keep going out on a frequent basis. When I speak to Comcast, there is always some new and incomprehensible reason. The latest (today) is that "there is an outage." When I ask what it is that goes out, they do not know. Also, this is the SECOND "outage" within about three weeks. I also want to know WHY these "outages" keep occurring. Nobody knows. I get transferred around, being periodically placed "on hold" usually for upwards of 30 minutes. Twice, after being on hold, I was disconnected (deliberately?)
I finally started to ask for someone from the administration. Again, I was jerked around, put on hold for lengthy periods of time, then disconnected, then finally being told that the name I was told to ask for is just a plain supervisor. I still have note gotten answers or fixed equipment. I was on the phone all day today with Comcast, hour after hour. Ultimately, I got nowhere.
I want to know where my credits are for the 6 months that Comcast was supposed to close my case with the wrong TV Modem Wi Fi box. They gave me the wrong one since December and over-charged me a lot of money. I hold Betsy for all the credits for 6 months of over-charges. She will need to be in the court case. I also rather not bother with court and I am demanding all my credits.
Stop ignoring me!!! Where are the credits? The first $62 credit is not on the next bill. If not then I wish to cancel my Comcast TV Xfinity. If you piss me off more I'll cancel the whole Triple Play and start a new relationship with Verizon Triple Play. So lets go and now tell me about how much credits that I have. Betsy never told me about the credits just about the prices were lower now and the first $62. So it should be 62 for each of the 6 months from December 23, 2014 through May 23, 2015. Lets go!!!
I'm demanding credits for each over-charges from 12/23/14 through 04/23/15. I was given the higher TV cable when I asked for the lower one. Comcast never wanted to close this case for over 5 months and I paid an over-charge of about $183.00 each of those months and Comcast only gave me $62. Now I'll have to go to court instead of them doing the credits in a fair way. This is with the Better Business Bureau, Facebook and google
1) A week ago last Friday Comcast hired a company to install a box for next door neighbor. They dug up part of my lawn. I feel they did not do a very good job and also Comcast never notified me that they were doing this. Where was the communication?
2) Several nights ago I was unable to get TV or use my computer for several hours.
3) Once again at 5:30 am. the Tv nor my computer were functioning. It finally came on approximately 3 hours later. Since I did not have these services, I should not be charged-Do I get a discount on my Comcast bill.? This is not good service. I now have 2 boxes on my front lawn. I feel I should get better service.
I have charges on my account that are incorrect. So you interrupt my service for your mistake! What kind of business is this? Your employees laughed at me multiple times as well as keeping me on the line for over two hours. Then I get these on demand service credits that are invalid!
Comcast gave me the wrong cable TV part of their Triple Play. They gave me the premium instead of what I asked for since January 2015. I had to pay an over-charge each of those months. Now they finally closed that case and restored my cable TV part but only gave me only $62 in credit off my bill. They only gave one month of credit instead of for 5 months credits. I also see that I paid an over-charge of more than $62 a month since January 2015. So now I'm not paying my any more until I get my credits in full. They can come and take out my Triple Play now if they want to. I don't need these problems from Comcast. They are playing with my mind.
Comcast was unable to provide the service we are contracted for at $185.00 per month for "Bundled service." TV, INTERNET, PHONE.
This service is very inconsistent. It is disrupted weekly without advance notification or explanation. You can be watching TV and it goes to Blue screen saying service will return shortly. That's so incorrect as service can be out for many hours or longer. When all three services are disrupted we can't even call out on our phone as it is in a bundle. We lose all ability to continue to work on the computer.
For years, the cable line was laying above ground for about three tenths of a mile. When a neighbor would drive out of their driveway they would run over the wire and service would be effected. The cable has been put deeper in ground but service still is disrupted. They really need a Public Service Administration Audit of their operation in North MS.
We want the service we pay for!!
I had equipment that was not working properly and called Comcast and let them know. Comcast sent a technician out to fix the problem and failed to inform me that I was going to be charged $140 to fix the problem. I called Comcast's billing department and they told me that wasn't right and they would take off $70 if I signed up to pay them $4.99 a month for insurance incase there equipment failed. Why should I pay to have Comcast fix their faulty equipment. If Comcast does not right the wrongs, I will file a complaint with the Better Business Bureau and switch to another company.
I ordered Comcast for internet and cable a week prior to moving in my new apartment with an installation date for 5\2\15 between 4pm and 6pm. I was at my apartment at 3:45pm, to wait for the technician, as well as my boyfriend and kids. I had my cell phone, which is the only number you have, on me the whom time.
At 6:30pm, I called and spoke with Dillon. He informed me that he put a ticket in to escalate the problem, and that a supervisor would be calling. So, now I have wasted three hours of my families life waiting, and putting aside our move, so we can have tv and internet with Comcast. No call again.
I called 5/3/15, about 12:45pm wondering what was going on. I talked with Matthew. He said he could have someone out the next day. I informed him that was not okay because I had an agreed upon time and date, and the technician never called or showed. So, he put in a ticket #028820830. He said someone would call by 1:15 pm. Again, no call.
My boyfriend called back at 2:15pm, and did not get the name of this rep, but he said 10:15am 5/4/15, or the next opening is not until Thursday. Again, this is not okay. I should not have to rearrange my schedule because your technician failed to do a job. Also, I scheduled it for the time I did for a reason. Then the rep proceeds to say we can pick it up. If i wanted to pick it up, I would have done that in the first place.
So now, I have no internet, which is needed for school and work, or cable. I asked for a supervisor, and the rep said that is what the escalation ticket is for. I am very disappointed with the way your business is run. Thanks for making me just a ticket number!
Cannot get through to any one for tech support , Every week I get an error code Soaoo. tonight the majority of the channels has this code when I tried to call the first 5 time the phone would ring then hang up. every time after this I was put through an automatic phone system where I had to listen to promotions about your services never with an oppertunity to speak to a tech. and eventually again hung up on. your service is poor. your response to the public is very poor. I demand a personal response where I will hang up on you the first 5 times the next 4 I wont let you speak, but will tell you why you should buy my car. then I will tell you why I am canceling my service with you !!! waiting for your response with deaf ears!!!
I called today and spoke with an agent whom told me that I had to pay $278 to reactivate my services. I told her in I will pay for my these terms. She took my card information and transfers me to someone who was going to trouble shoot my services. After being transferred a least four times, each time being promised that my services will be back on soon. I doin malt spoke to whom I was told was the person to help me and he said my service would be on in a minutes. After a hour my service still was not on so I callled back only to be told I had to make an additional pay. When would be $216 more dollars.
I requested Comcast Xfinity with their Triple play in January 2015. So they send out their guy to set up the Xfinity modem box with Wi Fi. The guy gave me the most expensive box instead of the cheaper cable one that I had requested. So instead of me paying $129.00 they are charging me $250.07 a month. So I inquired to them and they sent out the correct Xfinity modem Wi Fi box in the mail and I changed the hook up then called them to activate it and sent back the expensive one back with their pre-paid label. Now I'm still getting billed for the expensive one for four months for $250.00 instead of $129.00 for the one I asked for in the first place. This is the third time I called them up about the over-charge and Comcast tells me that no one had closed the case with the expensive box.
They told me the case will finally be closed two months a go with in 24 hours and now 2 months have gone buy so I'm being ripped off every month. Comcast keeps telling that they will figure out all charges and credits to me since January. Today they told me that they will call me at 12:30 PM to finally settle to change the billing and give me a four month credit and send out a guy to check my box to see if it is the correct one on today April 30, 2015 and the women never back call so far and the person to come to my apartment still has not showed up. Another place that has the Triple Play has at a start special of $71.00 a month so Comcast may be losing me soon.
Received a phishing phone call from people claiming to be Comcast. They had my exact internet speed and channels. I stupidly paid these people $420 for their false promotion and gave away my social security#. So far it has cost me an extra $400 to to protect my identity. Made a complaint with Comcast, and they never called back to inform me of anything.
They did call back to say I was late on my bill and needed to pay before services were terminated. Went to their local store to pay because I no longer trust giving them any information over the phone and try to see what happened with my complaint. Was told they couldn't do anything there and needed to call the 1-800 number. Left a message with the manager to get back with me and after receiving my complaint called back and asked what I wanted her to do about it.
Maybe let their customers know their Info was leaked and people were being scammed? Work with the appropriate agencies to get the number taken down. It still works by the way. Google it and see all the complaints. Or maybe just an apology and follow up call. The scammers were actually more professional than the actual Comcast employees when they called to get payment for my bill! I'm not even asking to be reimbursed and am willing to pay for services renders but can I get an apology and call back for Pete's sake?! How is it even legal to run a company like this?!!!
I have Comcast Xfinity (we have like 6 boxes in our house) 9/10 I love Comcast. Here is my complaint. I can't use HBOGO on my PS4 and Comcast is one of the only (if not the only) providers that doesn't allow this. Its frustrating. I have quite a few medical conditions and spend a great deal of downtime on my PS4 because I can control a lot through it. not having this centralized is irritating and i know quite a few people who feel this way.
I recently moved to a new are so I set up my service to be transferred to my new location. Once we settled to our new location, our service wasn't working at all! The rep set up a technician to come out to our new location to fix the service. Everything was done except our house phone, we were unable to make out going calls.
Finally, reported and an IT person fixed the problem 48 hours later. Now I get a bill for $320 (charges for equipment) WTF!!! How am I getting charged for equipment if I moved my service? Called (888) 966-7542 spoke to KATE and was suppose to fix the problem! We shall see how long this takes. Never fails!! I have so much problems with Comcast that it's ridiculous. Problem needs to be fixed ASAP or you will lose another loyal customer fast.
Had to cancel service due to them not offering service at my new residence (NOT my fault). Tried to be proactive and schedule a cancellation date. They turned my service off a week early. Was on the phone with them for over 2 hours trying to get it sorted out. Finally came to a resolution - the gentleman I spoke with said he would activate our service free of charge. A month later we get a bill for $80 and a week later we get another bill for $40. Called Comcast to dispute them both, received extremely rude customer service and after being on the phone with them for another hour of my life that I'll never get back, got that resolved. A month later - THEY SENT ME TO COLLECTIONS! For the $120 that they said they credited. So over it.
It appears the TV programming guide only goes 72 hours into the future? Everything else is TBA (To be announced) yet they want me to pay $$$ for monthly tv guide. Their programming offers a reminder feature that is worthless due to the fact on Tuesday night I will be watching a movie and cannot set a reminder for the following Tuesday to watch that movie because it is rated TBA. So what is the use of the reminder feature? Biggest rip off company around. Offers services that are not provided.
Several attempts at righting Obvious billing mistake. Comcast doesn't listen either Philippines, Columbia, or the USA, or they say they will fix the obvious mistake, but don't follow thru this monopoly is unethical and uses fraudulent billing practices.
We were given 5 free movie credits for our service being out an entire day. That means we lost our tv, internet and our phone service all day. All they wanted to do at first was credit our account $10.00 for 8+ hours of absolutely no service. We have been loyal customers to Comcast for 10 years and our monthly bill is almost $300.00 a month, and this is how they show their appreciation. I have always been very upset with their customer service reps. Most of them are rude and don't know what they are doing. If we had another cable service we could use we most definitely would change immediately. They have very bad business morals.
This is my fourth in a series of calls to Comcast to attempt to resolve an intermittent internet outage issue. This is a complete loss of signal to the modem unrelated or correlated w/ any particular situation, day, time, weather, etc. I have checked all connections, cables, drops, even the wiring closet in the building to which my unit is attached. I attempt any and all troubleshooting on my end prior to contact Comcast. Nothing is out of whack. The problem of intermittent internet signal/access loss persists.
I had an internet outage. My modem was completely offline, confirmed by the modem's status page, lack of internet connectivity, and general blank, lack of flashy lights. All indicators and information show "OFFLINE." Comcast does not agree. A call to tech support and the rep informs me that no, they see my modem is online and has been for 150 days. They start w/ the standard "I'm going to send a restart signal to your modem. Do you see the lights turning off? I see the modem reseting now..." Typical boilerplate steps, which the rep affirms is doing something to my modem, even though my modem is unplugged from the wall at this point.
They claim to see my modem as online and connected. And that I have three modems. Confusion ensues. I supply them with the serial number and HFC MAC address for the only modem I possess, the one that has been online with them and providing me with internet access (and bills) for the past 2+ years. I'm told that no, that is not my modem's serial number. I confirm, reading the serial off of the sticker and the modem's own status page, connected directly to the thing via ethernet. Yes, I'm reading you the correct HFC MAC address. I read them the MAC address of the modem as well as the ethernet port to which I'm connected. And the one on my computer. I have no other modem. I'm asked for my account number, my address, phone number, and again, serial number and MAC address. This is followed by 20 minutes of typing and being asked to keep waiting, holding, just another minute. Am I sure that is the HFC MAC address?
They see me online. I'm not. I've checked the connections, wires, cable line, and am directly attached to the thing and nothing but the thing, so help me god. They're confused. They can't delete the additional modems or tell which one is connected where. It could be anywhere, in any of Comcast's service areas. I'm told I must go to a Comcast store to have the incorrect modems removed from my account as the rep claims to be incapable of correcting the information. I must schedule a technician to come out to my home. Joy.
I ask for a supervisor. I'm advised that I'll be told the same thing by a supervisor. I ask again to speak to a supervisor. Suddenly he claims to be capable of removing the additional offending modems from my account so I don't have to go through this again with yet another rep. I confirm which serial number and HFC MAC address combination I want kept on the account. I read them off twice and have the rep repeat them back to confirm. Now I get to wait for the technician the following morning.
Twenty minutes later my modem finds signal and reconnects w/ Comcast. I attempt to browse to google.com. I reach a Comcast activation page. The rep deleted my modem's MAC address. And my Comcast Online account. I am able to run through the registration w/ my account number and confirm the MAC address I've been quoting the whole time is in fact correct and what Comcast's registration system sees. I'm back online. Here's hoping the spiteful rep doesn't come back to haunt me.
Comcast work order # 315040120233812 - Beginning 3/05/15 I agreed to come back to Comcast with triple play for 119.99 for first year. Xbox date of installation was never placed in schedule - it took 4 phone calls and 2 extra weeks to have someone install it. My bill came in @ 199.00 a month! Since 3/19/15 I am still trying to get Comcast to switch my phone FROM BasicTalk(which I have cx) to Xfinity voice. I am being billed for phone by both companies and have no ability for phone to ring, accept incoming calls, or receive voicemail. I have made dozens of calls, online chats and a visit to Manchester, NH Valley St store to no avail. Date of service has been changes 6 times. I was informed today by Jeofrey of online chat that it will now be 4/30/15. Almost 2 months after original call. I have filled out a form to file a formal complaint with NH Attorney General in Concord, NH. It will be mailed tomorrow
:On February 11, 2014, I contacted Comcast/Xfinity via their web sales department inquiring about services. I was presented and agreed to a 2 year contract for the XF starter triple play bundle with an incentive of a $300 Visa gift card. A couple months later I called customer service regarding the gift card, as I had not received it, and I was told my account had to have 3 months if good standing before it would be processed (I was in good standing), and to check a gift card website for updates on when to expect it. I checked, and there was no record of me. Checked later, same. Well, life happened and I forgot about it until having to contract customer service recently for another issue. I was directed to an email, firstname.lastname@example.org, for help. I wrote an email describing the situation, and received a call from Barbara, apparently an executive customer service agent (phone number 888-966-7794 x3014459) looking to resolve the issue. I was told, in so many words, I am a liar.
There is no record of my accepting that incentive after reviewing my history. I would have had to call and have a verbal agreement for the gift card. Nothing of the sort was ever asked or explained to me when I had ordered from the agent. She then informs me that they didn't even put me on contract, I was signed up for a completely different promotion. She also let me know that I should have known that if I looked through all my paperwork I got after my agent to sign up that I didn't get the incentive, because, "that's what I would have done." Insulting my abilities as a consumer. She informed me that she's sorry but there's nothing that can be done because there is no record of anything abs they can't check with the agents for transcripts of the initial correspondence with the agent where I agreed to the contract because they don't keep them in file, and even suggested I should have kept that transcript myself. I trusted blindly, I guess. Well, it's a bait and switch. I agreed to one thing, they gave me another, and now I'm called a liar.
What follows is a copy of an email I sent to Comcast at - email@example.com - which pretty much describes my issue. Unfortunately, I have to give at least a one (1) Star rating. I'd like it to be a zero rating. Your company is definitely the arm-pit of American companies. The people you hire are undeniably ignorant, imbecilic morons. The Better Business Bureau (of which you are not an accredited member) cautions: “Please be advised that due to the high volume of complaints received for this business, the BBB publishes 1 out of every 20 complaints processed through our conciliation process”. Just over a week ago (from 4/22/15) your imbecilic field technicians entered my mother’s back yard to access a junction box. They dug holes, destroyed grass and left debris scattered. Requests through Comcast Customer Loyalty (that’s a contradiction in terms) representatives to have the property returned to its original condition have been repeatedly ignored.
Comcast causes further frustration by outsourcing ticketing requests to schedule a return visit with foreigners who have only a rudimentary grasp of American English. Recently, my mother spoke to one of your idiot representatives regarding her issue and he had the audacity to ask her to canvas the neighborhood to inquire who had Comcast service. REALLY!!! I advised my mother to contact local law enforcement (4/22/15) who kindly responded to her residence. They too were appalled at the damages caused by your technicians. Unfortunately, but lucky for Comcast, local law enforcement cannot bring formal charges.
Rest assured I intend to make it publicly known regarding the lack of concern Comcast shows for individuals. One would think that after the national publicity Comcast received regarding one of its CS Representatives bullying a customer who wanted to discontinue service that your representatives would be bending over backwards to provide the best customer service experience possible. NOT!!! Just so you know…this incident occurred in Pearland, Texas 77584. Before going public with my complaints about Comcast and its lack of concern for individuals and personal property I will allow you the opportunity to contact me in an effort to resolve this fiasco. I can be contact by phone at xxx-xxx-xxxx. After 48 hours starting @ 9:00 AM CST Thursday; April 23, 2015 I intend to report this incident to a local news station.
For about 6 months, my internet bill was the same amount each month & was due on 13th of month. Past 6 months, my bill is a different amount every month. I have made numerous phone calls to Comcast with no success. I have been treated extremely rudely by all I had any contact with. They REFUSED to work with me on anything always stating not able to do this or that. After more than 20 calls to Comcast it got WORSE!!
They changed my billing date without warning and started charging me a LATE CHARGE EVERY MONTH OF $10.00!!!! Again after @ least 10 calls and passed around to 6 different people for nothing but a waste of my cell phone minutes and time, they again refused to help me stating it's not possible to change the billing date as it's set by company policy. But they sure changed it fast enough to be able to charge me late fees!! I am on a very limited income and get paid only once per month on the 10th & these people stated "That is not our problem." I then CANCELLED service TOTALLY.
This was March 14, 2015. Since my cancellation to which I had witnesses present in my home to my call to Comcast & to cancelling the service, Comcast has CHARGED ME TWICE MORE AND IS NOW DEMANDING that I pay the bill OR THEY ARE SENDING ME TO COLLECTIONS!!!! I am refusing to pay this bill. It is in my opinion that they PURPOSELY did not cancel the service as I had requested in order to be able to charge me more. I see my complaint on this issue is also not the ONLY one!! It is my opinion that this company is totally robbing people of their money & use very underhanded and dirty business practices. Seeing all the complaints against Comcast, I don't see how they are able stay in business.
I am sick and tired of the idiots they have working who can barely speak English on 2 weeks ago I requested to transfer my service and get a appointment to set up my equipment at the new address for April 25th after they called me like 4 times to confirm on april 20th I get home and I have no service. I had to call three times and even though they had records showing that this was scheduled for the 25 th and it was an input error they told me that I would have to wait 24 to 48 hours to reconnect. And this is not to mention that earlier in the day I spoke with some lady in Pakistan or India with horrible speaking skills who told me that I had a balance of 118.00 for the new address which I had not even moved to yet. It is always the same with this company I have had appointments scheduled which they have missed they constantly call you 4 or times to confirm an appointment with this automated system and then they have the balls to tell you that a call was not confirmed I am done with these people.
A tech came and didn't know how to hook up the internet and also chopped my cable chords outside of my house. In doing that, they cut off my dish-network services as well. I have been left with no internet, and no access to my dish-network channels. I have called over a dozen times since the day of the incident and have been given the run around to fixing the issues that their inexperienced tech has caused. The customer service is so poor at Comcast I have been hung up on and have been greeted with such poor attitude. I have asked to speak to a supervisor multiple times and have been left on hold to be answered by another representative or hung up on. If it was up to me, Comcast would get 0 stars.
Got contacted by a promotional group today that said they were with the Loyalty Rewards Department of Comcast. They were telling me that if I pre-paid $420 on a Green Dot card, I would not have a payment for the next 6 Months and the next 18 months would only be $70 month. I asked them for a number to call them back with and they gave me (855) 859-6946. When you call that number they answer Loyalty Rewards Department (the same department that your Sales group say they are with).
What irks me about Comcast is that this is the same scam that called me a couple of months ago, and I talked with approximately (3-4) representatives in which they could not tell me if the promotion was legitimate or not. I finally did try it last time after your group told me it could be a promotion by one of Comcasts Vendors or associate groups. Of course, once the callers received my payment, all the numbers that I had been contacted by (or given for return calling) were no longer valid. I contacted Comcast and demanded to talk to a Supervisor, and he then told me Comcast never asks for payment up front.
Why don't your sales group know this. I talked with (2) today, and they are still clueless and told me they did not know if this group was legitimate or not. I think Comcast is SO afraid of losing a possible sale, they don't care to try to stop the Scams by educating their sales people when customers call in with concerns from callers. Also, why don't you have a Fraud Department readily available to handle situations like this? Kinda curious if you will even read this and respond.
For the past several days, we have been having issues with our phone service. Comcast can't seem to figure it out. We moved from one home to another. Which are next to one another and changed our address with comcast. We lost all of our service after talking to 20 people the first day (and I wish I was exaggerating) we finally got our internet and cable, however, we were unable to get phone restored. Later that night our phone service appeared to be restored. However, throughout the very same night, we lost our phone service again. Another ticket was made for a team specialist to restore the service again and was told that now it can take up to 72 hours.
So then we had no choice but to purchase a cell phone to call and speak with comcast again. To find out that our bill went from $153 to $192 because of a change of address. the $192 was reverted back to $153 after 2 hours of talking because they gave us a new account. My husband lost 2 days of work due to this problem with our phone service and then we spent money we needed for other things to purchase a cell phone. However was only given a $20 credit for our inconvenience of not having our phone. My husband lost 2 days of pay so far. With his line of work, he can not give his mobile number out to clients because they knew of our home number and they can not get through.
We have moved from one address to another and called to switch the service address. During the process we lost cable and phone. We have called continuously to retrieve what is lost and have retrieved everything except the phone service. We have spoken to 15-20 different representatives that could not help us. To the point of writing this, we still have no phone service. We have been at our current address for 6 days with no problems to our services until we finally had the time to change our service address. Now my husband may lose his job due to not having the phone service. It is prudent that I receive the best service on this matter. We have done everything that many have suggested to us.
Comcast has a bazillion customers and cannot properly bill and account for the majority of them. They only offer the BEST rates to new customers and keep raising rates for everyone else. I will not continue to pay higher fees for less service and poor customer support. Instead of a rating 1 to 5 how about zero to 5 and Comcast qualifies as a 0. If Comcast ever gets their rates in line with real world budgets, but as it is they are fat cats.
I had a scheduled appt set for April 14th 8am-10am I was called that he was running late, ok well I took time off work to be there, I left my home at 9:30am told Comcast to have him call me before he gets to town - they said no problem. Well he was at my house at 10:20 no problem because I work 2 minutes from my house. He was nice he started asking some questions, I informed him I was watching TV I still had Direct TV connected until Comcast is comes on. Then he asked what a line was for that was in my sons room I informed him it was from his Xbox that goes to connect to the internet - He cut the tip of the cord - WTF why it was mine not his!!! I want a new cable line. Then he knew I was watching TV all of the sudden it was not working. He told me that he was having some issues with the TAP TV line that was on the pole near the Alley 9NOT IN ANYONES YARD NO OBSTRUCTION TO THE POLE) He said he doesn't do this someone else will be here tomorrow.
I told him you just disconnected me - I still have Direct TV but if someone will be here TOMORROW OK. He informed me someone would be calling me in an hour, NEVER HAPPENED!! I had to call after work on the phone for awhile to be informed that someone would be calling me tomorrow to come over for installation, I told him I called Direct TVand they said they could reconnect my cut wires by the dumb ass comcast tech - The man told me no we will take care of you. Oh someone called me - a woman that was uppity and was not very nice or gave a crap about my situation. Just informed me that no one would be coming today - I then informed her that I want a SUPERVISOR TO CALL ME BACK, she informed me they would. NO PHONE CALL - I SHOULDN'T HAVE BEEN SHOCKED AGAIN!!!! I had to call again after work, On the phone again for awhile this gentleman couldn't help other than having installation on Saturday, so now I have to stay home when I am suppose to be out of town and not have cable tv for 5 days UNACCEPTABLE in my standards anyways BUT I GUESS NOT COMCAST!!!
He told me he would. AGAIN I received a phone from a nice lady that listened to my complaints BUT STILL NO SUPERVISOR! She told me that a supervisor would be calling me first thing in the morning. Ok I spoke to a lady that informed me that they would be calling me to come out to my house today! OMG should I hold my breath. WELL guess what it's 11:20AM and no phone call. The is the worst customer service I have ever had in my entire life and I am 55 years old!!!! Not once did anyone ever say well maybe we could waive your installation for all your troubles or anything - HORRIBLE HORRIBLE HORRIBLE. Now will anyone do anything with this complaint - it's a TOUGH ONE
My Xfinity service has not been working. FOR TWO MONTHS. My internet doesn't work and I have 12 channels. After many calls and no resolutions, I decided to cancel my service today and switch to Verizon. The customer service representative told me she couldn't help me, then screamed at me over the phone before hanging up. I've called back four times been on hold for ten minutes each time, and no one has helped me. I'm sick of dealing with rude representatives and terrible Internet and cable.
I was at my other home in the desert this weekend and I went to your La Quinta store to pick up on some items I needed.. While there I was very dismayed to discover that you allow sales people that frequent your stores to follow customers up the aisle with their lotions and creams? I have allergies to most fragrances and just the scent of some of these gives me migraines for hours. I only use organic and scent-free products. I assumed in this higher end area you would not allow this type of behavior. I was wrong. I notice some of these people are asking if you want to try it while they are actually putting it on you. I have to dodge these pushy, aggressive creatures. Or they are bringing the the jar right next to me and the scent is so strong I feel sick. Sebomed is the one this time at your store that did this. I wave them off but by then its too late. I have the scent up my nose. The other one that also is shoving stuff near us is something called Aloe . I have experienced that product and Sebamed in LA being downright pushy.. I also have a home in Greater Los Angeles area and both these companies also approach in the aisle way . I do not want anyone jumping out at me with their products to either put on me or have me smell. it. I If I had interest I would come over to them. I am there to get what I need and feel like I have to fight these people off. Why do you allow this in your stores? I notice it is has gotten even worse. Two of my close friends have already quit renewing with you due to this. I will also do the same if this continues. and take my business to only Sam's Club as I have not seen this problem there so far. Your store has items I really like , however, I will not tolerate being chased down by sales people you allow in your stores. It should be that we only approach them if we have interest!
My daughter encouraged me to return to Comcast because she has the Xbox and thought I would enjoy the new features Comcast have to offer so, against my better judgement I gave in. I called in & was told that I could pick up the boxes from my local store, in my ignorance of how this work, I showed up at the Comcast store and was told not so. It was the weekend, the grand kids were coming over so, I settled for the regular boxes with the intention to call back and upgrade which I did. Appt made for Sunday April 12 , 3pm To five. Four thirty no call, finally I made a call at 4:50 pm the cust. Serv. Rep was quite nice and did his best to help. At 5.02 pm I received a call from a Comcast rep who was also quite nice and wanted to help. I was asked to wait almost another hour for a tech to come. I believe that it is nice to be important but more important to be nice. Comcast services is not nice. My time is important and offering me credit does not give me back the time I waited. Comcast need the ordinary people as well as the big business. Comcast is so big they do not value customers time...they can behave in this manner, offer a credit to make it ok , no thanks, I am important. I am looking into starting a movement to sue companies such as Comcast and others who think it's okay to be disrespectful of people time. We are all valuable stop wasting our time. If your people cannot make it then call it is the right & respectful thing to do, I am at fault I should never have come back... I shouldn't be surprise, I did not expect better. Respect for customer time is not a priority in this society why did I think that comcast would step up nothing has changed in this area. Some improvement has been made in customer services but this area is not one of them. I know nothing will be done but hey I am good... I have God he is perfect.! Just thought I let you know how I feel. I am not perfect but I am respectful.
While using my computer's I heard a female voice (4-10-15) telling me my computer was being attacked by a virus! I immediately contacted Norton Security 1-800-272-7149 and talked to a Norton technician (who worked for supervisor Jay) in Canada...a Mr. Isaac Johnson ID #765467, After engaging me in conversation for at least half an hour promising me he was going to destroy this virus Mr. Isaac Johnson wanted me to pay $191.00 to remove and protect me from the virus. I do not appreciate this deceptive waste of my time, I want Comcast to tell me where I can go for Comcast technical service when I need it. This technician was not surprised that I had a heard voice warning me I am being attacked by viruses. I only want to receive the HELP I need from Comcast technicians and not waste my time being deceived. What has happened to the technical help that Comcast has provided their customers in the past. Please send me the proper information I need when I have a technical problem so I can avoid these pseu'do technicians that waste my time selling virus protection that Comcast is suppose to have provided with Norton.
Signed up with Comcast business 11/13. Was told this was a 12 month contract. My rate increased in December 2014. I contacted them and was told that my contract was over. Last month my business phone and fax was shut off, they said the payments I remitted came back from my bank disputed. (Wrong) got the service restored, the $250 flip a switch/reactivation fee was waived. Decided to change carriers when we moved our office, numbers were ported as of today. When I called to cancel service I was told that I am in a 2 year contract and that I need to pay an early termination fee of $299 and that they need 60 day disconnect request sent in. Neither of which are stated on my copy of my contract. In looking over the contract they have, it is not my signature on there. I called back and told them it was forged, they advised me to call the police and report it. Horrible service!!!
I placed my service on seasonal hold on Dec 5 of last year. I was told all was well. Just call when I returned. My sister was sick and I had to go help her. In January 2015. I received an email from Comcast saying I owed 800.00. Of course I called them. They representative had no idea or record of me owing 800.00. My account had not been placed on seasonal hold. But they would ensure it was placed on there. I was told that I would only owe 100.00 or slightly more when I returned. I was glad to have this taken care of. When I returned last Monday I called to have my service restored. The office was closed for the evening. So i.called back the next day. Without any definitive results But i requested that a supervisor contact me. That did not happen. So i waited all day yesterday without any contact from a supervisor. I called again today and requested a supervisor. I spoke to ISIS from the Chicago area and she was professional, courteous and concerned about my problem. I called again and spoke to Tiffany. Who would not let me explain my situation. She seemed to be nonchalant and impersonal towards my Needs as a customer. I was very distraught and upset upon the completion of our conversation. I am a fully disabled permanently unemployed US NAVY VETERAN with 24 years of honorable service. I suffer from Severe Depression. PTSD. Anxiety, insomnia. High blood pressure and numerous foot. Ankle and joint problems. My complaint is that only two people of 6 or 7 knew the whole story behind my account. I was constantly given Erroneous information. I was finally told that there was a payment that was returned and that is what caused my account to be charged off without my knowledge. During this time I had my partner paying the bill so i did not know the check had been dishonored. Also, my mail was supposed to be forwarded but my post office never received the notice. Even though I paid the fee online. So my post office here sent the mail.back to the senders. But an email would have sufficed just as it did before. But comcast knew nothing about who sent it.
I have been a loyal customer for years. This seasonal hold has been a nightmare trying to fix. Now they say i owe 398. I was told by Tiffany today that there would also be a 150.00 fee. I had already been told that would be waived. ISIS was nice enough to waive the fees concerned with restoring my service. Please discuss proper customer service etiquette with her.
I also suffer from Debilitating Migraines and thanks to my unfortunate interaction with i may possibly have to go see my neurological specialist at the VA Hospital.
I am seeking resolution and service restoration. I can pay 200.00 and the rest on the first.198.00. But i shouldn't be penalized, harassed and disrespected by comcast personnel. This is wrong.
In trying to call them to ask about a cable box in my apartment that hasn't worked since we got it, I was told first that she was the wrong department, and was then hung up on. Then I called back five times afterward, and was hung up on three more times. Customer service for comcast has proven so many times to me how terrible they are.
Keep being overcharged - now I have a technical charge only because I received a effective cable box. Spent innumerable hours with this miserable dying company.
I was told on friday, the 3rd of april that if I paid 60 dollars that would secure my services until atfer the 5th of april, then i could pay the balance, but today on the 4th of april, i was called and told that if I do not pay today, that my services would be disconnected, now I was lied to, and I have had enoungh of the high price for cable, and if you want me as a coustmer then you will keep your word, but if not then I will not keep my word, and I will find someone else to have service with, and you will have to kill me in order to get any money from me, just tired of telling your companey that i get paid once a month, but when I had to pay to go to a doctor, or pay for cable, i thought living was the best, but your company says that was a bad choice, and i was laugh at by your reps, that was on the phone, simple, you wait til the 6th of april or you will not get nothing at all, your choice....one very upset cust.
I own 7 acres with 4 houses on it. Tom Hughes who lives in one of the houses has Comcast tv and internet. We had an ice storm and his cable broke. He called and they ran a temporary cable across my property. Over 300 feet. They said they would be back when the weather got better. They didn't com back. I called Monday and complained. I was told they would be here Tuesday between 8 and 8. They never showed up. I called and they said there was never an appointment made. They told me they would be here Wednesday between 8 and 8. They never showed up. I call back and complained again. They said they would be here Friday, between 8 and 8. NEVER SHOWED! I called today and complained.
They said they will be here between 8 and 8 today. Around two o'clock I called again to make sure some one was coming today. I was told you are not scheduled until tomorrow between 8 and 8. I got irate and was transferred to service, they told me the same thing. Then she checked the other dates I had told her I was scheduled. She said I show there was someone there inside working for 1 hour and 32 minutes. She said I was scheduled for Sunday between 8 and 8. I asked for a number to call to complain and was told there is no number. I spoke to her supervisor. He told me again I was scheduled for tomorrow between 8 and 8. I said something about someone said they were there Wednesday working. He said I don't see anything about that. When I told him the girl before him told me that she shows someone was here working in the house for an hour and thirty two minutes he all of a sudden found it. First of all the problem was not inside it is the cables outside.
They even told me no one had to be here, but we were. He said he would put a ticket in and try to get someone out here today but if not tomorrow between 8 and 8. He said he would give me the ticket number. I asked what good would that do if they don't show up. I would call the same people and make the same complaint! Then I told him I will give them till 8 PM then I am cutting both cables into small pieces to get them out of my yard and you guys can run new cables and take the scrap back with them. I have already told Tom I was going to do it. So you can deal with him! What a crappy company to deal with, and I was thinking about going with you. Blessing in disguis!
I received the ultimate in customer service break downs. The telephone representatives were horribly inefficient and rude. Normally, I contact the email for Tom Karisnak's office and they usually come up with a resolution. This time, I've received feedback emails from a ton of different people stating the same thing, " thank you for contacting us and we appreciate your business, I will take responsibility of this complaint and follow through". What a load of crap, these ding bats have my bill over $300 and it was just $128, really? Now no one returns my call, i literally hate COMCAST! There has got to be a better option, oh but I am going to file a civil complaint this time, I'm tired and fed up!
I called up to ask if they can change my automatic deduct date so I can cover it, im on disability and I get paid once a month, they said they cant because its computerized(you mean to tell me with all the I.T. guys working for you theirs no way they can fix it?) unexceptable, they gave me no hope, I did it once before and the guy helped me, so why not now? She made me switch my account to pay online, because its the only way, Pure laziness, I will be canceling at the end of the month!
I went on to do a postdated to pay my bill (as usual,because we have done this many times because of his pay date)...I got put through 4 times...3 of which were either my account was locked from the previous person,one put me way back to the beginning,and another told me that's not even in my area without checking my account seeing I've done this 10 plus times...so im done. Sad to say it. Tried rooting for them but I can't anymore.
I called to make an appointment and set up service. I was initial told that it would be an installation fee of $30 and 39.99 a month. The gentleman on the phone seemed to want to finish my order as soon as possible, disregarded my needs and set up my appointment for April 7. I asked if I could have an earlier appointment and was advised to call another number and they would be able to look. When I called they verified that April 7 was the earliest appointment. After these two conversations I got a verification email. When I got my confirmation email I noticed that my address and phone number were incorrect. I called back to correct the information and was told they couldn't find my information. When they did locate it they told me they can't update my address because there is currently active service at the residence. The internet at the address will be cancelled as of March 31. There would no overlap in service. The person who currently had internet in the apartment is moving out on March 31. I have never had comcast before and wanted to set up new service at the location. I was told my account would have to be put on hold until April 1. About 2 mins after the phone called was ended I got a voicemail asking me to callback and verify more information. When I called back the person could not find my account. I was transferred to new accounts and talked to a representative. He was not able to find anything. He told me he would have to set up a new account. He moved my appointment date up to March 31 so I would have service starting on April 1. This was confusing to me because I was told twice that I could not have an earlier appointment. He then told me that my service would be 49.99 a month with a $70 dollar installation fee. I asked why there was a difference and the representative could not explain it to me. He told me he was only authorized to charge people 70. I asked for a lower month plan and he told that I am going to want the more expensive service and he won't change it to a lower rate. Comcast is the only provider in my area I am not sure what to do. I am stuck with this terrible provider who has managed to increase my cost and loss my account in a matter of hours.
Received off from xfinity Marketing in a letter from Larry Schweber to have their X1 entertaintment operating system installed with no charge and free activation if accepted by December 8, 2014. System was installed in November and was changed on December invoice. account # 8220202104616577.
Poor customer service rude and racist east haven facility
Billing bait and switch signed up for 2yrs price up in one year they breach their contract yet charge early termination fee been a customer for 15 yrs tired of the lying switching
We have had NO service on 2 of our 3 boxes since August 1, 2018. I have called Weekly since then to have this fixed. Today is October 6, 2018. Still no service. Your ARE Thieves.
I'm a senior citizen and my wife and I enjoy TV as it's our only form of entertainment. Recently our DVR broke and I took it to the Comcast store for a new one. I did get a replacement but they informed me that my rate went up$10 per month. They said it was because of my promotion had expired. I asked the if I didn't bring in the broken DVR would my rate still be increased. They said no. I've had time think about this issue and I am very upset They raised my rate because I exchanged equipment. This is totally inappropriate, dishonest and very unethical....I've been with comcast for many years and have had several complaints about billing. Comcast has no programs for seniors. I'm on a fixed income and can't afford $185/month. In March of 2019, my agreement with comcast expires. At this point I will have to discontinue Comcast. Unless Comcast attitude and dishonesty changes, I will move on.. My next step is to inform NBC response, to investigate this issue. Hopefully they will make this issue public. I have also emailed all our friends and neighbors to be very careful in dealing with Comcast. I expect to have an immediate response from Comcast
Account #: 8771200600132647
Our Internet and telephone lines has been terrible for the past several months now. Internet and telephone connections are very poor, which affected our day to day operations, and failed to meet deadlines. Internet and telephone connections are always on an "on and off" mode. When this thing happened, we are unable to even call Comcast due to no telephone connections at the same time. We have to use our personal cell phone to contact the Comcast. Comcast will just say, "we will send a technician". When the technician showed up, he can't even diagnosed or resolved the problem at once. And when it was resolved, the Internet and telephone lines will work for only a few days and then back again with the same problem. With this kind of very poor service, we think we are entitle for a refund, since we are losing money, customers, and time. If your services will continue to be like this, we have no other options but to switch to another company. Dealing with this company is an absolute nightmare and headache. We are very unhappy and very frustrated.
I don't need a commercial with a child NOT SPEAKING ENGLISH (Swahili) explaining to my kids why he can't learn to speak English living in our country.
Switched to xfi from regular comcast service.
Xfi not ready for Prime time
Have had 3 tech visits and have been to service center at least 3 times
I am on my 4th set-top box with dv r
I am on my third modem
Both in the last 2 weeks
Finally everything seemed to be working right for a while day
Until today when now 1/2 of my wife's recordings have disappeared
Dvr says 11% full and recordings gone
Try to change save settings and get xre-06027 error code
To whom it may concern,
We continue having issues with our internet and our cable signal, even after your tech came out and made “repairs.” Speaking of repairs, I thought you’d like to see how your technicians leave their finished work in my yard. Splice repair was made over a year ago (cable still not buried) and the technician threw their trash up in my yard. Technician that recently came out left his trash by the cable box in my yard as well; please see the pictures attached. I requested the cable be buried, but it’s still exposed. The trash is still in my yard. Considered upgrading our service to Xfinity, but I don’t have any positives to work off of. Id like these issues resolved.
Acct # 8495744041043546
You have an unsafe driver that is putting all south FL drivers at risk. Whether he was texting, talking on the phone, or just a bad driver; he should not be in a killing machine. Blocking and intersection which stops all other traffic, can and should result in a ticket. This driver must be at least reprimanded for his driving habits before he causes a "road rage" incident. Which we all know that never ends well. The blocking, was only one infraction I witnessed and photographed. That happened 8-1-18, at 6:22pm just south of the Dade-Broward County line on University Dr in Miami Gardens. He pissed off many drivers, just by the sound of horns blowing. He drives a small bucket truck, FL plate GBC 796, truck #15508. This complaint is also being sent to the other proper authorities. The photo is available upon request. This is not the only driver of yours that needs to obey the traffic laws. Get control of your fleet - NOW!
I signed up online for cable and enter net and 100 dollar visa gift card and now I being told I'm not getting the gift card because they screwed up my package that I signed up for .i think this is wrong and I should get the 100dollar gift card . They told me I would get it in 3-5 business day and I didn't get it so I called them and they said I'm not getting it . I got your. Cable and enternet and I have to pay over 70.00 a month for it now for two years I think it was a scam and it's not rite that they put a promotion online and then reneg on it
I signed up online for cable and enter net and 100 dollar visa gift card and now I being told I'm not getting the gift card because they screwed up my package that I signed up for .i think this is wrong and I should get the 100dollar gift card . They told me I would get it in 3-5 business day and I didn't get it so I called them and they said I'm not getting it . I got your. Cable and enternet and I have to pay over 70.00 a month for it now for two years I think it was a scam and it's not rite that they put a promotion online and then reneg on it
I am trying to get my aunt's phone service back on and no one will talk to me. My phone number is 812-522-4592, She is blind, 97, lives alone and her medic alert necklace does not work unless the phone works.
My Mother has comcast and her bill went up 7% from last month for her land line. I spent 38 minutes with customer service (what a joke) only to he hung up on. Next I tried a live chat, I finally gave up. I'm on hold currently with the loyalty department. HEY COMCAST. ever wonder why cell are so popular? YOUR SERVICE SUCKS. Time to file a complaint with BBB.
i am seriously considering cancelling Comcast as you are going up on my bill from 173$ to 233$i w would like to talk to someone in America who can help me Your rep told me you couldn't work with me until I received a bill for the new amount. Don't expect to hear from
you but wanted to express my opinion
AT&T Sportsnet and all other sport channel are unavailable to view thru Xfinity Stream. As much money as I we pay for service we should be able to view the sport(s) channel(s). I've contacted AT&T and was informed that it's up to my TV Provider Comcast/Xfinity to give the customers access to sports channels. Come On......
I had a guaranteed appointment this morning 7/5 with a Comcast rep who was supposed to arrive between 10-12:00. I received 2 automated calls confirming appointment. I waited while on vacation for 105 minutes expecting their representative to show up. At 11:45, without previously contacting me, I received a text that my new “guaranteed” appointment was now 7/6 between 3-5:00. I called their customer service who responded there was really nothing they could do to get someone out today to accommodate my schedule and sometime things happen. So unacceptable.
I have been a Comcast customer for over 20 years. I had no complaints, but as of May 4, in which I payed my last bill with my checking acct. and you have always excepted this, on June 4, I was declined and I was told it was Comcast problem with me and some other people. they said they would fix it and it would be a few days, I pay everything with this checking acct., and never had a problem. well the problem was not fixed. I tried to pay yesterday July 3rd and the same thing happened again, nothing was fixed. I will go and pay tomorrow at Adventure , but if this problem still exists , I will then switch my cable company. Maybe Comcast doesnt care because I am one person. but I dont think you would like to lose business of any kind. I am very disappointed in Comcast. plus one of your Supervisors were suppose to call me back , they never did, his name Jefferson Silver. I hope you can resolve this matter. so I can continue to be with Comcast. Thank you for your time in this matter. Sincerely Gayle Neveloff
I'm very disappointed at the level of care and concern I received from your company!!!!! I've been a value customer with your company for a couple of years!! I've always made my payments and to be treated in this matter has definitely made this experience undeserving! my account number is 8771400510167879 and if you look at my account you'll see we've always paid our bill. Just starting with year alone payments made was 01/07/18 $232.43, 02/0218 $232.43, 03/02/18 $236.21, 03/16/18 $236.21, 04/14/18 $206.54....
Now in March you notice I made two payments...Plus I decided to add two additional camera to the two I already had. I set up the instillation date 03/17/18 between 8 and 11am however when they never showed up I called and was informed it was never scheduled, because I'm a valued customer. The installation fee and the cost of the camera will be waived. I spoke with Gabriella id# 187, I spoke Alex on April 30th. 2018. They both saw in the notes that the camera and installation fee will be waived. As of May 9th my bill has gotten to $677.08 and there is a list of six cameras on my account, and I've only ordered two. June 6th the bill jumped to $880.88. When I called May 25th I spoke with Chantel I asked to speak to a supervisor Katrina #1009060. She informed me that they will move all false chargers on my account, but she had to transfer to customer solution Joey #5080. I was informed that I will have $441.51 credited to my account. However on June 23rd I spoke Kamani #1947228, she transferred me to her supervisor Delano #12948, he informed me that my bill jumped to $1,000 in May, and i had a choice to make a payment or loose my service. As a valued customer how can i be charged a $1,000 and all i have is internet, cable, and security. This is the most unheard of outrages false chargers I've ever seen in cable business.
tv cable out only local channels comcast have their off the hook. NO customer service at all. I will be calling billing for a refund for however many days we go without the service we are paying for.
This is the second time we have tried to get Comcast. WE CANCELED AGAIN TODAY. Each time Comcast came out they said we needed a cable connected to our house. After the first person from Comcast comes out, WEEKS go by and nothing happens, no one calls. I have had to call Comcast many times to get a report as to when we would get service.. I've spoken with a "Doug" once and have called him several times since June 5th and he does not return my calls. As far as I know, nothing has been done and it looks like Comcast does not want our business. .
Your Customer Service is awful.l
I have been waiting for 2 months to have my cable put in the ground since it was damaged by the winter. It is laying across my and my neighbors yard. The dig safe and tv flags have been up for weeks, I have called repeatedly and have been told they will call you or be out tomorrow. No calls, no repairs. Time to mow the lawn and we are unable. I have reached my breaking point and will have no option but to cancel comcast. I have been a customer for over 20 years but unless I get a response i will have to cancel.
MY SERVICE WAS CUT OFF 24HRS BEFORE I WAS SUPPOSE TO MOVE. I CALLED AND SPOKE WITH SOME ONE AND THEY SAID I NEEDED A TECH TO COME OUT AND FIX THE ISSUE. WHICH WAS NO CHANNELS WAS WORKINH. I WAS SCHEDULED FOR SERVICE TECH TODAY 04/19/2018 FOR MY TRANSFER TO MY NEW PLACE. I HAVE BEEN WITH OUT SERVICE FOR OVER 1 WEEK! THE TECH LIED AND SAID HE CAME TO MY HOUSE, WHICH HE NEVER SHOWED UP OR LEFT A SERVICETICKET ON MY DOOR. HE DID NOT ANSWER THE PHONE WHEN I CALLED HIM EITHER. IM STILL WITH OUT SERVICE!!!!!!!
ongoing internet connectivity issues, have had technicians out, tickets created and when no one comes to fix i call in and find out ticket was marked resolved.
tired of the run around taking my business elsewhere
My complaint is d Gunn talks way to much I turn the tv to another station when starts babbling
when I originally signed up the young man on the phone offered me certain channels ..I told him the price that would fit my budget which was agreed and he told me that he could help me now .. I don't know if he was trying to meet his quota or what but the simple channels I wanted I did not receive . then the channels that I was receiving never worked properly. they either stuttered or the continued to blinked out. I have contacted you all since day one about this . I hve spoke to numerous people and all they could do is offer me another plan that would absolutely not fit my budget. I am soo not satisfied ..because the channels I have are not showing so the option I'm faced with are that to cancel the little channels I do have with you all ands just keep the internet service or to continue services with you all which are horrible and even if choose to get another plan whos to say you all will even honor that agreement either. I have a 9 year old kid here who simply like TBS and the WE channels for some her favorite shows and that's what I was promised and did not receive. and the simple channels that we do have don't and wont even work ...I am sooooo not a happy customer .I feel duped, and cheated ;
We experienced a severe winter storm last Wed. (March 7) in which the wires for our cable service was pulled away from the house by falling trees.
My daughter first called Comcast on Sat. (March 11) to report this and request repair. She was told to expect a service call on Sunday before noon. When no one showed up on Sunday, she called again at 3:30 to inquire and was told to wait for the end of the day for crew to arrive. We heard nothing from Comcast for 3 days, so I called again on Wed. March 14 and was told the someone would positively be here by 10 pm. Again, no one came and no one attempted to contact us to explain why. I called again today and was told that someone may be out tomorrow - (I'm not holding my breath)!
I pay Comcast almost $300 a month on an automatic payment plan. I do not feel like a valued customer and will be contacting Verizon expecting their service could not be worse then you have provided.
I spoke with Denise in retention (escalations) customer service who rather than acknowledging my concerns and letting me be frustrated, talked over me several times, told me that what I was trying to explain was not what she asked for as well as then stated in a corrective type manner that she was trying to assist me. I could not believe that this was a customer service manager, even if she may have been having a bad/off day. The error was on the part of Comcast. She acknowledged the issue in a mechanical/dismissive type response, letting me know that she took care of the issue. The sentiment throughout the conversation was one of frustration, rather than have understanding/consideration for an upset customer. I never once felt a genuine concern/care from this rep. If she is a manager as she stated with Comcast, taking escalations, she needs to be held accountable to her integrations and attitudes toward upset paying customers. I have called/deal with many companies on a daily basis. I have had great integrations with Comcast and received genuine care/concern and a feeling that the person "actually wants to assist me". Comcast needs to review the call. I ended the call on/about 12:47 pm PST. I advised the rep that I would be filing a complaint. She advised that she has no extension, no employee id or any other identifier other than the call being recorded.
In October of 2017 I relocated to the Augusta Georgia area for a new job. I rented a trailer there until I moved my family into a new construction house on February 9th of 2018. While in the trailer I had Comcast installed for my cable provider. I specifically told them no contract due to my short time at the residence. Some where along the line, this got changed to a one year contract. I of course did not realize this until I called to cancel the service. I was told they could do a serviceability request ticket for my new address I agreed to this and called back on Monday after the weekend. I was told it would take three to five business days to complete. I called back on Thursday and after about 30 minutes on hold I was told the ticket had not been resolved and it would be escalated and I could call back on Friday. On Friday I called at lunch time and after spending much time on the phone with an Indian sounding man who's English was not horrible but not great either, he told me he could not find a ticket and he would write another ticket., I said how is this possible? He said since I did not have the actual ticket number with me he couldn't help. I told him you have my account, my old address my new address even my damned social security number but it's my fault you can't find a ticket you're group wrote!!! I also told him my other neighbors in the new neighborhood had already been through this and at this time there was no service to the area. He still tried to get me to do another ticket. He also said that even if there was no service I would be responsible for an early termination fee. I told him I would never recommend his company to anyone in fact I will actively promote a negative viewpoint to people. I still cancelled the service I mean why would I pay for a service that I was not getting? Since this is how Comcast chooses to treat the customer, I will never ever be in need of their services again. As I am a very talkative person, I'm sure I'll find time to inform all the new home buyers in the neighborhood. If you're service is consistently this poor others will be doing the same as I. Soon you'll be having team building meetings trying to figure out why sales are dropping. I'm certain at best I'll receive a canned email response expressing regret about my experience but there will be no real effort to right the wrong.
Cable workers while installing new cable on my property at 4444
Galbrath Drive, Sacramento, California broke my sprinkler which is located in direct line where the massive hole was dug.
I want it fixed before I have to start watering my lawn. I can be reached at 1 916-515-9489. Thank you
I had Comcast install 5 security cameras on my home, the camera wire is so low to the ground my neighbor came and cut the wire to sat me up for a home invasion. I never leave home and someone in the neighbor hood told me. one window the camera was installed in front of the window, that window is not being monitored at all. I'm using my old camera system to monitor that window until my appointment date. I have made an appointment to get the cameras reinstalled. I'm a widow living alone. The installer kept asking to use the bathroom, I told him that Mc Donald's is down the street. Another installer told me he has to see all of my sensors it's mandatory with the company, I told him NO. they can't and he can't demand to see anything in my home. Why do Comcast hire jackleg thieves to install their equipment? My daughters house was broken into the day after Comcast installed her cable in her home.
my complaint is about my Comcast bill I call to inform them that my bill was to much this month , I have been recently having the problems and everytime I call Comcast I have a hard time and they give me stress . My recent problem was about my bill and I had to cut it off and I had to pay but a month after I put it on and this person I had talk to said this would be my new packet that it fits my request and my financial needs My recent bill did not follow what he sad my bill was double and I couldnot belive it that I only have basic cable and basic internet that barely works .\
please contact me @
Why are the Xfinity commercials on WTXFH sooo loud? It only on that station that it’s like that and all the other commercials are normal.
I’ve called about this and it just goes on and on.
Second time writing this because it wouldn't take it the first time - I have several complaints but will limit it to only one.
On Christmas Eve, I called because the battery on my Home Security System was dead - I could not find where the battery was. The person I spoke with was unable to help me - so I just left it until yesterday when I went into the Comcast store (located in the dumbest place - next to the Secretary of State driving facility - no parking) and was told there by one of your employees that a technician had to come to the home because the batteries are special and they need to replace them. I came home, called Comcast again, was told that I am to replace the batteries myself but because of the misinformation I was given and trouble I was having since I had not been shown there were even batteries in the unit, when the Tech came and after he had replaced the batteries, I was to call in and ask for the $60 charge to be removed. It would be a one time only deal. I was perfectly fine with that. After he came this morning, and actually showed me where the batteries were and how to get the face off the unit, I called and the person I spoke with (who, by the way has very poor English), told me it couldn't be done. I asked to speak to a supervisor and was given the run around again by this same individual and I told her I would wait. She came back and told me she would transfer me to someone else. She did so, to another person who didn't speak English any better than she did, and she argued with me that the charge could not be removed. I told her I was not paying the $60 because I was told to ask for it to be removed on a one time basis and finally hung up on her. Granted that may not be the most professional behavior but I don't think arguing with the customer is professional either. I am not paying the $60 so I don't care how you get it off my invoice because I was told I could have a one time removal.
I called back when I knew it would be a different shift and that person was so very helpful and even told me there was a notation on my file to credit my account for the $60 - those two women I spoke with earlier were totally unprofessional.
I had service at 3002 Lawndale Drive Crwfordsville Ind 47933 with xfinity with a two year contract, but when we were attempting to move our service, after numerous phone calls & the time of move approaching quickly, I was told xfinity could not provide us service, I gave them a disconnect date for service & was told I would not pay early disconnect fee since they couldn't provide us service. I recently receive a bill for early disconnection fee, so I called & questioned charge, I told a supervisor would get back with me after all information was reviewed. I did not hear from anyone so today I called & the first gentlemen I spoke to said I would have to pay the penalty for early disconnect again explained I was told it would be waived due to service was not provided at our new home address, I ask to speak with a supervisor after holding for 18 minutes Elizabeth said she had no authority & told me I owed the money since I broke the 2 year contract, I feel I shouldn't be charged as I was told I wouldn't owe anything then I get a bill in the mail when I try & call I truly feel no one really cared about my concern, nor did anyone return my call as promised, my claim number was 044514907. We were very satisfied with your service & had every intention of moving service until we were notified no service was available in our area, I am very disappointed in the resolution of my concern, My phone number is 765-894-3828, email is firstname.lastname@example.org.
Had to go through 3 people to get an appt scheduled when I had a ticket number already. Had to do this because Comcast took my wife off the account as an authorized user on the account. To top that off they could not talk to me correctly with the last one using Mr David instead of David or Mr Karling. Had to verify account information numerous times willing to bet it was a call center outside the USA!
Have been having problems with phone and internet for about 2 weeks now. I had to sit in the phone for 2 hours the first time! Then again the same week. Now today an employee of our beloved comcast shows up to do work in the apartment below is and as of 830 a.m. on thanksgiving no less and a full dinner planned here I have no cable service either! The guy disconnected our service and after more than 4 hrs on the phone all I got was in sorry.. a credit and a 2 day wait to restore service that should be on right now! Is this the type of employee comcast hires? One who causes damage and inconvenience and tells us a have to wait to have it fixed?! Unacceptable Comcast!
The local weather channel (101) in Westmorland county Pa., seems to have been discontinued in our locality. We have loved this service for years, and was very reliable. We are Very disappointed being our cable bill is over 260.00 dollars per month. We hope your management will reconsider to refurnish this option to our cable access.
Thank You for giving us this opportunity to file a complaint.
Robert & Karen Milko
The channel 245, weather scan, in my area (Danvers, Ma.) has been removed from my line-up. I think this is a bad move on Comcast , myself and all my friends, family and customers go to this channel to get the local weather. It gives us the week, day and hour for forecast.
When you watch the weather channel 47, you have to watch the bottom along with all the noise of people above, speaking on other subjects.
I just want the weather in my area.
I hope you bring weather scan back (245), I miss it a lot. this was 1 reason I stayed with Comcast instead of switching to another provider.
So disappointed not to have 245, weather scan channel
the ability to get to an agent is the worst ever having to go through the computer operator to get to an agent is poor on your part of which we pay hundreds that is more enough to have you have a live person answer the phones................having many issues with cable and the on demand which is a tech problem..your foreigners who are supposed to be on line techs are stupid and you charge to much money for poor service in fixing your lack.........
Had to finally leave. The cusomer (no) service department is the very worst I have seen. After you go throught the maze with height weight color hair dob social security number address state zip You get to state your complaint. The person says you need to talk to a different department. That person answrs the phone and asks you height weight color of hair d.o.b socicial security number.....really? I left and went with a slower, less efficient company but they have stuck with the exact same charge to me as originally quoted but in the end I would rather have a lesser product and be with a cutomer without all the fake charges.. by the way, they did not ask my hair color.
The customer support schedule an appointment for
20 Oct 2017 @1to 3 pm for a
Onsite visit sie to the intermittent going issue
On the same date at 130pm i contacted the customer service line an i was informed that the apoitment was cancelled with out any explanation
My account number 8771 20 063 0473920, I did have service for tv and internet, a lady called me and offer me triple service including tv, internet and phone service at good price, she assured me that my cellular will be included, and Comcast will call my phone company to do the transfer, my phone company still charging me for the service, so I went to Comcast to ask why they didn't transfer my account and Comcast is charging for the tree services, they told me that they are going to put me back on my old contract, I would like to know my position with you, I will appreciate your respond to clarified my situation. Thank you for your service.
For those of us in St Augustine and were affected by hurricane Irma we expected to be without electricity for a period of time and our cable service. We were fortunate in our neighborhood to get our power back in less than 24 hrs. For those of us who have Comcast (which are most) it has been a completely different story. Others subdivisions around us had their service restored soon after the power came back on in my neighborhood it’s now been 10days. Many have called Comcast only to speak to someone from another country who has told everyone who has call a specific date and time, which by the way is always 7 PM something i.e.. 7:10, 7:20 & 7:18. Of course those dates and bogus times came and went. I feel it is an insult to me and the others to give such false information!! SHAME ON COMCAST!! Would this be expectable behavior to you if you were in a similar situation? To put it in simple English, if they don't have an ETA then they should not be giving one.
The real problem as it turns out is multiple cable lines that are down in our neighborhood. My husband was told by a nice young man that works in the field for Comcast that yes they are aware of the issue but that Comcast runs on a skeleton crew most of the year and when there is a disaster they outsource the work. He also stated that there is NO ETA for when this particular issue will be resolved. Meanwhile, you might want to know that some of your paying customers are thinking of dropping your service and going with another service, myself included.
I worked from home 50% of the time so it is important to me that I have reliable internet service. Let me tell about some of your other customers in the neighborhood. My dear friend and neighbor has stage 4 cancer. She is often too weak to do much of anything, watching TV takes her mind off of the pain she is experiencing it's a small thing but gives her some comfort.
We are a small community of people that matter and deserve better than we'll credit your account for the inconvenience.
Our service is under my husbands name John Schneider. His email is email@example.com and Comcast ID is: John-Schneider@comcast.net
I reached out to Comcast on 9/5/17 to ask for a letter that states that I have successfully closed my account and have a zero balance. I needed this letter to have today's date on it. This letter was requested by an apartment leasing office. In order to secure residency I needed to show that I no longer had service with Comcast and that I did not have service between the months of May 2017-Present. I was told that a manager would call me with the hour to assist with my request. That never happened. Then I called back and was told by a representative that I would receive an email with the information I needed within 6 hours. That never happened. So then I called back the following morning and was told by another representative that I would receive that letter/email within 3 hours. Again, that did not happen. So on my lunch break I called Comcast yet again, only to be hung up on twice. Then the representative that I spoke to tried to transfer me to the collections department, because he said they would get the email out to me today, and we were disconnected. So, I called back yet another time. I spoke with yet another representative that told me the other representatives must have been new hires and did not know what they were talking about and that I cannot get an email, but get a letter mailed out to my home in 10 days!!! I said this is UNACCEPTABLE!!! Because I was told that I would get my letter in the email on more than one occasion by 3 different representatives, I feel as though this should have been taken care of. I do not understand why I have to jump through so many hoops to get a damn letter!! I am extremely pissed by this whole thing. I needed my letter yesterday!!
I've been having billing problems since I renewed service but this is the last straw I had a service guy sent out to my home on August 11, 2017 and was explained that if the issue was my TV or damage to wiring on my behalf there would be a $60 charge BUT IF IT WAS EQUIPMENT RELATED there would be none. The guy ending up changing the box and told me there was nothing to sign because the visit was equipment related. I just received the bill with the $60 in home visit charge. I called customer service and the guy tells me I have to pay the whole bill and wait on the outcome of the ticket he opened. There is no way I have to be held responsible for an error in coding by your tech. We live on a S.S. income and I don't have an extra $60 laying around to pay. Then he went a step further and tells me if I don't pay it in full you are going to impose a late fee. I need this taking care of before the 15 of September because that is when my payment is due Account # is 8495-75-380-1832535 and I can be contacted at 347-640-9675 my name is Bonnibell Colon
Our Customer at firstname.lastname@example.org is PRETENDING to be YAHOO & sending EMAILS to YAHOO CUSTOMERS THAT they have REQUESTED TO DELETE THEIR ACCOUNT IN TWO (2) WORKING DAYS UNLESS YOU LOG INTO YOUR ACCOUNT THROUGH A LINK GOING TO THEM WITH ALL OF YOUR INFORMATION!!!
DOES COMCAST APPROVE OF THESE SCAMS??? IS COMCAST PART OF THESE SCAMS??? THEN WHY IS IT ALWAYS COMCAST CUSTOMERS THAT TRY THESE CRIMINAL ACTIVITIES???? IF YOU SEND ME YOUR EMAIL ADDRESS I WILL FORWARD YOU THIS EMAIL!!! ANYWAY YOU HAVE THE INFORMATION & IT MAY BE A COMCAST EMPLOYEE OF A COMCAST DEPARTMENT TO GENERATE INCOME!!!
Eric K. Meredith
Comcast is the worst cable company on the planet. Service is horrible. That's all I have to say.
Someone is making small payments on my account and I have made Comcast aware of it. But nothing is being done . I was given a ticket number(039484707) for an investigation to be done, fore every time I speak to and agent in the Billing Department or Solution Department, all I am getting is that the investigation is on going. Because of these unauthorized payments are being made I have a credit of $43.49 this is not mine. I can't make my regular payment because of this credit.
I do need some help with this. Now when I call I ask to speak to a supervisor I'm told their all busy and I will receive a call at the end of the day and it never happen. I am a long time customer and I do enjoy comcast service , but I am so disappoint. I feel I need to take this matter further, because there is some inside misuse of customer accounts is happening , (I know it being done to me). I need this $43.49 credit removed from my account so I can make my regular payment. Please look into this matter.
In reference to account# 8495751010629759, I started a phone call to Xfinity cable to troubleshoot service at approximately 10:30am EST on 12/4/2016 and ended the call at 11:31am EST and had the most frustrating experience with a satellite office in India. In speaking with (Jade ID#103066) and (Jay ID# 89381) for 1 hour, I unsuccessfully attempted to resolve 2 issues: 1) receive the devices that were originally ordered as I only received a secondary cable device in mail; & 2) troubleshoot the cable device that I received in the mail a week ago.
They were incompetent, communicated inaccurate information, and lied over the phone to me (please review phone conversation). At the end of the call, Jade never processed an order to deliver the remaining devices that I originally ordered online. However, while on the phone with Jade and Jay for one hour, my wife decided to call the Comcast main number and was routed to a satellite office in Mexico. The agent in Mexico resolved our issue in 19 minutes before we ended the call with Jade and Jay and she was most polite.
Not only did I waist an hour of my time with your Indian satellite office, I didn't attain any value or agreeable outcome from the call. What's more, when my wife asked for an email to submit a written complaint, we were refused an email or website and only provided with a mailing address. I found this website to formally submit that complaint with a simple search engine query. I respectfully request a review of the account and experience, a credit to my account for the period which we have had no service, and an apology.
My Huntington Learning Center has been negatively impacted by extremely poor Comcast service for about a month. We have our phones connected to their service and a day does not go by when the service goes down and both our phones and computers are inoperable. Comcast has said it has to do with their outside signal. Really does not matter to me what the issue is if it is not fixed. Should not offer the service if it is not going to be the reliable service that they claimed it to be when I purchased it. For me it is real simple at this point. Either the service is fixed by Thursday permanently, or we will move on to one of their more reliable competitors.
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