Comcast Complaints Continued... (Page 7)388+ reviews added so far. Upset? Call Comcast corporate: 1-800-934-6489
Never have I worked with a more confused, ill-knowledged, and under educated sounding group of people.Â Shame on me for thinking I was getting a deal by going through them.Â While ordering a simple Cable TV package, they solicited 6 months of free Cinemax. Comcast ends up giving me HBO and tells me that they don't offer 6 months of Cinemax as part of the intro-package.Â I was also sold a "universal" cable receiver/box for $109 that would end up being free after the rebate. This way I "wouldn't have to pay any extra equipment leasing fees to Comcast" so said the salesman.
Turns out I received a CABLE MODEM for internet!!! I DIDN'T ORDER INTERNET! I called xfinityoffers.com support and their people kept wanting to route me to Comcast's support. I insisted that I placed the order through them and they should be figuring out what happened. I asked to speak to a supervisor and the girl on the end would put me on hold and give me different excuses for why "she" couldn't come to the phone. This "she" supervisor had no problem apparently talking to this sales agent for an extended period of time so that she could relay all this info back to me.
Long story short, they couldn't offer an ounce of support, or figure out why their own sales people were offering services that comcast doesn't offer, as well as selling me incorrect devices saying its one thing and then sending me another. Save yourself the headache and DO NOT USE xfinityoffers.com unless you want to spend hours later trying to clean up their mess
My wife and I are paying to have three computers on comcast internet. Two can connect but the other cannot. We have had this problem for many days but have continued to pay for the service price for three computers. Once I called and got help. Today (01- 14-12 at 3.00 PM) I called and talked to three camcast employees who did not seem to know what to do. They were rude, hang up on me, one told me that, I am computer illeterate, and the other representative told me that I need a new connection. I spent two hours being switched from one representative to another. They made me feel that camcast is the only internet service in Houston.
The first woman employee was mean too. She kept ordering me to be quiet while she made suggestions that do not work. The second woman was worse. She dropped the phone and left me hanging. The last representative was a man. He told me that, I must be computer illeterate. What has become of camcast? Do this people know that we pay for them to work for camcast? Do they know that a community leader like me can organize for a protest or a joint boycott for this kind of business. Let us get this straight. If you cannot take care of your clients, they will find someone who can.
On 12/18/12 I cancelled my Comcast Service due to the continual increase in the cost of my cable. I went to FIOS and am very happy with them and wish I had dropped you sooner - I am a 23+ year exclusive subscriber. I could not get any of your many rude empoyees to offer me a better less expensive package. Since then I have been trying to settle this account. According to Isac I have $130.00 coming to me. This was after multiple one hour conversations that lead nowhere. My Ticket number is 014003196 with a reference number of #2849. I have not seen a check. I also disagree with the amount due me, I paid $228.00 a few days before the switch so feel I am owed much more of that back. Nonetheless I have seen nothing. I have called on this repeatedly, gone through the maze of phone trees and repeated my story countless times. I will never use or recomment Comcast to anyone. The employees in the front desk at Corliss St in Pittsburgh are so rude and indifferent it is amazing to me a company would hire them. I have read on line that complaints are just ignored and no resolution is ever achieved. Well I have filed my complaint, I will wait to see what happens.
Purchased a comcast service from these guys. they offered a free comcast certified modem. After ordering called comcast to schedule install. They asked which modem i am getting. I mentioned the model with offer. THEY SAID THAT MODEM IS NOT GOING TO WORK. THEY NEED A DOCSYS 3.0 modem instead of DOCSYS2.0. The modem is not free as mentioned. They ask for 119.95 and will give back 100 as mail in rebate after 14-16 weeks. 19.95 is lost in S&H. So, i shell out money and am stuck with the wrong modem. I will need to spend another 80$ to get the right modem.
Comcast Contract Fraud! In 2009, Comcast sent our tiny non-profit multiple, compelling offers for "special non-profit pricing" on high-speed Internet. We were losing our old ISP to a corporate merger (they offshored 80% of their sales and support staff within a year to compete with Comcast). Unfortunately, the whole Comcast experience has ended up becoming a nightmare in which various external contractors lied, and internal employees fraudulently modified the contract we'd already signed, then posted the counterfeit in their internal system. Only a company that is totally corrupted from the very top can behave this way. Clearly the cancer has spread through all of Comcast's labyrinthine departments.
That was blatant fraud and outright illegal. Comcast doesn't care. No official response whatsoever to multiple complaints (they don't even really have a way to report illegal behavior, which says a lot). We get more returned calls from African dictatorships! Unknown to Comcast, because we often deal with war criminals, we keep *really* serious records and notes; in this case, we have mathematical proof (a cryptographic signature) that they swapped in a fake for our original signed document.
It got worse from there. Their overall "business" customer service is an affront to decent business practices: you experience more "bouncing around" than a basketball. Need something? Forget it! They're not even competent enough to sell us new services they keep sending us "special" brochures for. And yet, their unfortunate front-line wage-slave support employees (many in Mexico) still have to cheerfully read that script at the end of each call: "Is there anything else we can do for you today?"
We won't do any more business with them: they're blatantly sleazy corporate criminals who are willing to lie and cheat, even steal from small non-profits (and all of their residential customers may want to wake up too). Just this past week, two callers from our office trying to fix a very simple problem on the phone spent a total of 155 minutes(!), mostly on hold (we kept count). Over all 6 calls we placed, we experienced 4 disconnects during the inevitable transfer and only 1 out of 14 promised callbacks ever actually happened. And yet, no resolution!
Comcast is a great example of everything that's gone wrong with corporate media multinationals in the post-Reagan deregulation and convergence (read: monoplization) eras. Besides being wildly overpriced for what you actually get, the company rates an absolute zero on almost any axis of measurement. If you gave Comcast the WHO's standard mental heath evaluation test, it would definitely be rated as a "psychopathic" (corporate) individual.
We give Comcast a "0" (lowest possible rating). Caveat emptor.
On calling these guys they ask me call broadband offers who says they can't do anything about it. Each one forwards me to the other guy !!! BE AWARE OF THESE GUYS !!
I received the promotional ad in the mail to upgrade to the xfinity triple play a couple of months ago, I called and accepted the offer the date was set, and I was given my new phone number, and was very anxious to get all of the new upgrades and a home phone. The day of the installation i waited and no one ever arrived when I called I could not get an answer as to where the technician was and what time he would arrive, I had to leave to go to work i continued to call and inquire with no resolution, they said they would issue my 20 dollar credit and that I would be contacted later that evening to reschedule my appointment for the next day at my convience but I was never contacted.
The next day I began calling that morning, I repeatedly asked to speak to a supervisor, but was always told that they had to notify a supervisor and that one would call me, this happened at least 3 to 4 times that day, still no call and also no appointment was scheduled. The next day I started calling again I never recieved my credit and have yet to talk to anyone COMCAST CUSTOMER SERVICE SUCKS!
I had recently placed a call with comcast about a quote to move to a different adress. The person I had spoke with went ahead and had the service shut off without my approval. I had told her I was going to check prices with other cable companies and get back to her If I wanted to go ahead and make the transition. So now my cable is shut off as of 12/2/12 at 4pm. I have called Sabrina employee number 53598 and she said she couldnt help me. Then I called Nate/Manager and he also said he couldnt help me. This is rediculous, I pay around $150 a month for service and here I am with no service and its comcasts fault. I want this resolved ASAP
On 15 Mar 2011 I was made an offer by a Comcast Sales Rep to get their Digital Preferred Plus, Triple Bundle Package that includes an HD DVR, two HD receivers, free HBO, Starz, etc. if I would sign up for a 24 month contract. Total price for the package would be $109.99 per month. I would also be charge a $7 a month rental fee for the modem plus Cable boxes for $30 a month and about $10 in tax. The total cost should not exceed $150 a month for the duration of the 2 year plan. For 12 months I paided under $150 month.
Now I get the bill for Apr 2012 and my rate went up to $183 per month. I called them, they said I would only get the $109 rate for the first 12 months, the next twelve months would be the new rate of $129 and $29.85 for cable boxs.
I called the billing dept. I informed them that my service order specifically states that my base rate was $109.99 per month for 24 months. They informed me there was nothing I could do about it because I only had a service order, not a contract. I told them all I ever had was a Service Order that was provided to me the day I signed up, so in my estimation this is the contract. I also asked why the Service Order says nothing about fee changes after the first 12 months, the rep had to answer to this.
I then requested to talk to a Supervisor, and after about 10 minutes I was connected to a supervisor. She told me just about the same thing that the Customer Service rep said. But she would transfer me to a department that work with me to change my plan. When Comcast get you to sign a contract it should be in bold print about after 12 months the price will change but they know you would probally not buy into there scheme to get you into there plans.
I requested the triple play plan a week ago and was told a technician would be scheduled to come on 10/29/12. I was advsied that my current home phone number was being ported from AT&T. On the day of instillation, the technician called to say he was outside my home and no one would answer when actually he was at the wrong address. I called the home office and was informed that they would not re-route the technician to the correct address because he would not get paid. I was rescheduled for 11/9/12 because a new work order had to be submitted. On 10/30/12, my home phone was disconnected by previous carrier because comcast completed the porting process. I called to complain and was told they could not send help me until 11/3/12 but the technician went to the same bad address looking to install again on 10/30/12. This is a shame. You can route the technician to a bad address two days in a row but I have to wait 5 days for you to correct it. I have lived at the same address for over 20 years with the same home phone number and had service here with comcast over 20 years. How did this happen and what happened to prompt customer service?
We purchased 3 iphone 4 devices about 2 months ago and had comcast install a wireless router shortly after. Our computers and wii work with this Arris router, but our iphones only work intermittently, and rarely. We have had data use overage charges the past 2 months. I have spent whole weekends on the phone with both apple and comcast support and have been unable to resolve the problem. Comcast response, during the 12 or 13 times I've called in to request help, is always a sales pitch for their "signature service". They will do nothing to resolve the problem unless you purchase this expensive "signature service". In typical Comcast style, you can pay to have this almost useless wireless router installed, but, if you want it to actually work, well, that costs extra. I do not trust this wretched company that if I pay the $80 upfront plus $14.95 monthly extortion to have a working wireless device, that I will actually have a working wireless device. I can't get this crap out of my home fast enough. I wouuld advise anyone to steer clear of comcast wireless for iphone. It will cost you more in money, time, and aggrevation than data overuse charges ever will. Also, comcast will never admit that the problem is with them. They will tell you that the problem is with Apple, but of course, comcast will fix "apple's problem" for a high fee.
Where are the Comcast bundle packages for upset and unhappy current customers? It seems to me that when I am angry about my monthly bill I will call the Comcast customer service hotline and yell at them, guess what? They love it so much they usually lower my bill. Why the hell won't they just lower my bill from the start.
Here's what they usually do when you say you want to "cancel their services". By the way, you have to actually say terminate or some buzzword in order for this to actually work. At that point the customer service rep will ask if you'd stay for a discount, and upgrade your package for free or severely reduce the amount of your monthly payment.
It kind of feels like aÂ scam, but that's just the way it goes.
Agent first called me and told me he was not going becasue no one answer the phone i have proof of all the calls receive by the technician, Secon customer call to his agent to tell that main entrance did not allow him to come in, but he didnt say that he was allow to park in a designated area and be escort by a golf cart to the building second refuse as a comcast customer we have no complaint site to complaint all this kind of albitrage that comcast does the only thing they know to say is the computer says you did not attend the call or our appologies and with that they think everything is sold the hoy me the stuped wating sunday $20 he did not come on time and then he refuses to come in, and the 6 days with nol internet connection i want my credit back and fast.
On February 25th 2012, I called Comcast regarding a problem I had with internet and phone. Specifically brief but frequent episodes where I lost connection with internet and not being able to place calls. The representative performed an over the phone diagnosis and was able to confirm that the problem as been occurring on and off for past few days and recommended for a technician to come over to investigate the issue.Â An appointment was set for the following day Sunday 26th between 3-5pm. That day I waited until 4:55 and called to confirm that a technician was still going to stop by.
A representative told me that he was placing a ticket for me and someone from dispatch was going to call me. He asked me for the best number and I gave him my cell number. Just a few minutes latter my home phone rang?? (not my cell) and an automated message informed me that I had a schedule for the following day?? (Monday). I called right away and spoke with another representative who discovered that in fact my schedule was changed but was not able to tell me by who and why. She also told me that someone from dispatched was going to call. They never called.
Honestly this is the lowest level of service I have to face EVER. Saying that I am deeply disappointed by the experience would be an understatement. And since this is not the first time I had this type of issue (tech not showing up) I am strongly considering discontenting my services with Comcast after all these years.
on 8-17-2012 i signed up for comcast bundle deal with a $300 gift its been 6 months now and 40 or more phone calls and all i get is a run a round about the gift card, what to do i guess just stop paying for their service, and switch providers
Please be advised that Comcast refuses to honor the promotional package and price I signed up for through WhiteFence.com, a utility/services service provided through Bozzuto Management Company, the management of the Rolling Hills Apartments located on Circle Gate Drive in Germantown, MD. IÂ received my first Comcast bill which totaled $133.26. I immediately called Comcast Customer Service and advised them that I signed up for the Xfinity Digital Preferred service at $39.99 (1st six months) plus a $25 installation fee, $59.99 for 2nd six months and that my bill was incorrect.
I was informed that my bill would be adjusted and it would take 48 hrs. to reflect on my account. After 8 days and my bill was still incorrect, I called Comcast again and was transferred to the Promotions Department. I spoke to a âRyanâ who told me he would take care of adjusting my bill to reflect what I signed up for. Unbeknowing to me, the CUSR deleted the âDigital Preferredâ service I signed up for from my account when my bill was adjusted. All of my Digital Preferred channels are reading âNot Authorized.â I called Comcast yet again and was told that I am not authorized for these channels â yet, this is the package and prices I signed up for.
The long and short of the matter is, Comcast refuses to honor the promotional package I signed up for through White Fence - $39.99 for first six months; $59.99 for 2nd six months. Because they had to adjust my bill to the promotional price, they deleted the level of service (Digital Preferred) I signed up for.
To whom it may concern,
A Comcast Technician (Tech ID number 0379, ticket number 12211795) was at my house on Tuesday, October 9th, 2012, to replace the bad splitter, which attached my wireless computer box and my TV to the cable wall outlet in my walk-out basement home office.
When he arrived he replaced these items. Then he decided to replace the totally functioning, main cable, which led from the main Comcast cable box to my walk-out basement, through the attached garage. That cable had a splitter inside the garage. From the splitter, one cable lead to the first floor living room through the garage ceilings. The other cable went through the garage wall into my basement home office.
Unbeknown to me he cut off the cable leading to my living room. He cut it so close to the garage ceilings, there is no slack left. He did it without my consent, and never asked me if I needed a cable in my living room. (In order to reattach it, a chunk of my garage ceilings will need to be broken. Only two months ago I paid over $300 to patch the huge hole in that ceilings, which was created by a previous Comcast tech while he fished a cable line up into my living room). Now I'll have to do it al over again!
Then he went outside and removed the four way coaxial Comcast cable splitter, which besides for leading to the Living room and basement outlets, it also lead to two bedrooms on my second floor. He then cut off and disconnected the two bedroom cables, 12 feet above ground!!!
I told him that I paid my electrician $650.00 for attaching the cable on the side of the building, over the roof, and then down into my master bedroom, and that it was mine and that I needed it!!!
He aid: "It was someone else's cable, not Comcast's." I said: "Yes, but it's still mine! I had it installed by my electrician after receiving the OK from Comcast to have it done. A Comcast technician installed an outlet for that cable in my bedroom and attached the other end to the Comcast box."
He then said: "You have only one TV box, you do not need these other cables." I told him that I had just had my floors refinished and that all my furniture, TV's, and computers were in storage, and that I need cable access for three TV's and two computers.
I also said: "I watch my TV in the living room in the winter where I have heat, and then I move it to my air conditioned master bedroom in the summer. My son lives here, too, and he plans to get a new TV and a second cable box in a week or two for his back bedroom. On top of it, we use the basement as a home office and need cable access there, too. I need all of these cable-ready outlets!"
He shrugged his shoulders and left, leaving behind all the old cables, old nails, and broken cement pieces on my garage floor. Now I am left with only one working cable outlet in my whole house, after investing almost $1,000 on cable installation, wall outlets, splitters, ceilings repairs, and tech visits.
I decided to call Comcast and complain. I called the office and explained my situation to the treceptionist, and demanded that another tech will come and repair the damage, free of charge. He said that the supervisor will contact e. I repeated my call, today, and the second receptionist told me that she'll report the incident to the tech supervisor. So far the supervisor has not returned my calls. Please help.
Mrs. Ofra Sharon
238 East Walnut Park Drive
Philadelphia, Pa 19120
I have had horrible customer service experience with your company and judging from the reviews I have read online, I am not alone by a long shot. Let me begin with today's issue. I contacted customer service on Nov 30, 2012 and made arrangements to have my bill paid every friday on Dec 3, 7, 14, and 21st, I was told it was ok, my service would not be interrupted if my payments were done as arranged. I am a pain mgmt patient who has a morphine pump that is monitored over the telephone weekly.
If it is not monitored it is a potentially life threatening issue. I awoke this morning to no phone, or cable service after having made payments on the 3rd and 7th. I was told I was lying by the first service agent I spoke with, that I had not called and made any arrangements. First off, she could not speak english well at all, she could hardly understand me, took her several minutes to understand me well enough to even find my account with me repeatedly giving her the ph number and address. After finally being transferred to a supervisor I was told that no one was authorized to make the arrangements that were made, they could not even find the representative who made the arrangements.
I have also called repeatedly complaining about my alarm system falling off, not working properly etc...I asked to have it removed from my account, but was told I had to pay the account in full before there would be anything done. I had the alarm system taken down by my son and had him take it to the office here in Huntsville AL and still your company will not credit my account for an alarm that hasn't worked for three months till the bill is paid in full. First off, you should not make arrangements with a customer and not honor them, second you should not charge for a service I am unhappy with that does not work properly nor was it properly installed. Why could you not credit my account once the equipment was returned and credit me for the months of service the alarm system has not worked? I was told I had to pay in full to receive a credit, this is utterly unacceptable.
The shoddiest customer service I have ever in my life experienced. So now, here I sit, unable to have my morphine pump monitored, wondering if I am going to be overdosed on morphine and die, or if the pump will shut off and I will go into immediate life threatening morphine withdrawals. I would never have let this happen. Had your representative told me when I called on Nov 30, 2012 that I would be suspended I would have found a way to pay the bill in full to keep this from happening. It is reprehensible that I was told to pay every friday on these dates and I WOULD NOT BE DISCONNECTED, only to make the arrangements and yet still be disconnected and face the multitude of health issues that I must now deal with. Thank you for your sub standard service and your shoddy business practices.
You are a terrible company, your business practices and ethics are questionable to say the least. Please promptly forward this to your superiors and stop lying to your customers. Customers are the ones that have the power in their hands to make or break a company, or at least that is the way things used to be in America. Just wondering though, if I die due to the fact that Xfinity reps practiced terrible consumer relations, whom should be held responsible. I am contacting my attorney also to begin proceedings should something happen to me...
p.s. the supervisor and the local office both said that even though the mistake was made on your end my service could not be restored till I paid in full. This is complete crap!
Hi Comcast, I just want to file a complaint about our account (8155100091154264)...I have enrolled it under automatic payment starting January but to my dismay upon checking tonight that my bill for January was not paid. What made it worst is that I have called your customer service hotline two times since middle of January to make sure that my automatic payment for our account is already activated and I have received a confirmation on both ocassions from your agents that there will be no problem as its already activated.
But again upon checking today, Nothing has been deducted and my due for January still remains. The more disappointing part right now is when I chat with another agent a while ago, I was told that the auto-payment was not activated and I have to pay immediately my due for January. Please take note that even on your Comcast system or website, automatic payment is "ON" on our account. Just writing this to you for your team to improve for our account not to be penalized as the late payment was not our fault. We could have paid it on time if we were advised earlier.
WE just recently install Comcast for high speed internet. Since my phone VP and Z340 phone for the deaf would not work at all with the new modem that Comcast provided for. After struggling for a week Comcast has no knowledge about these kind of phone as I requested a knowledegble technician. They were not really listening to my needs. So we had to add a Wifi to get my phone for the deaf working again. Comcast is blocking something, it is not worth paying $7.00 a month for that modem if it can not work for my phones. The speed is good. My attention to this goal is delete their new modem and buy a modem of our own so we can set our own password without blocking all these issues.
I like to add one more thing, after the new modem was replace to all the Comcast customer I found out it mess up all the Vp and Z340 phone to ALL of my deaf Friends. Had to put back the way it was. What a mess!
I've been completely disappointed with Comcast in the last two weeks. The customer service reps aren't helpful, informed, and can't solve problems with the services. I've had to call in 5-6 times and still no resolution.
In the last few weeks, I noticed a bunch of channels didn't show up in my preview guide channel.
2/23/13 5pm: Called and was told the channels were blocked and I'd have to upgrade. Mainly MTV and VH1. Common channels included in most packages. I did so and was told it would take 45min to UNBLOCK. Iâve never heard channels were blocked before, just didnât show up if you didnât have that service.
2/24/13: 10am: No changes to the channels. Called and was told my box "doesn't work" and that I would have to go to a customer service center to get a new one. As a customer, I've spent over an hour on the phone, upgraded my service, thus paying more, and it isn't my responsibility to go stand in line for a "new box." The representative then said she would mail the box, but I would have to return the old one, once again, at a customer service center. I then asked her if I was being charged for the new service, while I was waiting on the box. Her answer was "yes". As a Comcast customer, I should not pay for a service I am not receiving. Once I discussed this to her, she then just stated I would have to call back and she couldn't help me with that. It was obvious my call was sent to a foreign country where communication was not happening. I don't understand why I would have to call back since I'm already on the phone with someone who should assist me. She was very confused, rude and short. and I asked for a supervisor.
My basic questions: Why do I need a new box and is it compatible with my TV and am I being charged? If the box was the issue, was the channels that were "blocked" already on my plan before I upgraded.
25 minutes later, a gentleman who called himself a supervisor came on the line and just kept repeating I needed a new box. Once again, from a foreign office. I asked him if I would be charged while I waited for my new box. He just kept repeating I needed a new box and I'd have to call back. I asked him "What responsibility does Comcast have to assisting their customers when they do call," He had no answer but repeated, "You need a new box and need to call back." I asked for another supervisor who could understand what I was saying.
With no reply on the time of wait, 60 min later, I hung up. I called back and was told I could file a complaint. I did, nothing has happened.
2/28/13: Received my new box. Doesn't look like it works with my TV. Something Comcast should have addressed. They should have also sent out a technician.
3/02/13: Called to talk to a representative about my account and the new box sent. Once again, told we can't help you. We are limited with this information. Once again, an agent in a foreign country.
3/04/13: Called and told the rep I was having issues and I need to talk to a supervisor who could help me. She couldn't understand me and just kept repeating my service has been upgraded. Asked if I could talk to a supervisor. Was on hold for 20 min. I hung up.
Called back. Was on hold waiting for a supervisor for 10 min. Was told they would have to call me back since none was available. No call was ever made. Each time I call, I give my number for Comcast to call back to rate the service I got on the call. They never once have called me back.
Comcast, what responsibility do you take in your services and communicating with your customers. I've been a loyal Comcast customer for years, but I've never seen such a decline in problem solving, communication and overall support. At this point, something has to be resolved; you will no longer have me as a loyal customer. Iâm still not receiving my âPaidâ services and I'm very angry with how the company, as a whole handles their customers.
My MAC with Safari always got Error Code 34384 when I tried to log into my Comcast account. Comcast was no help despite several tries with different analysts. My Firefox and Google Chrome had no trouble logging in. In an Apple Forum I read that MACKEEPER causes instability in some MAC applications. I removed MACKEEPER and that solved the problem. Safari now gets into my Comcast account.
I was contacted by Comcast that they see a problem with our signal and would like to send out a technician but need me to be here to let the person in if they need to come inside the house. I am a physician, and scheduled time off and rearranged patients to be home today. They scheduled the wrong day! It is the 5th, and they scheduled the 12th despite me verifying the date 3 times before I got off the phone. This is not the first time Comcast has done this. The people who schedule appointments rarely get the date right and almost never correctly communicate what the visit is for. I am completely fed up with Comcast and will be looking for another internet/phone/cable provider. I pay over 300 dollars a month. It is absurd.
When I called Comcast to try to get them out today they said there were no available times. If I can reschedule and inconvenience people, they can have a technician work a little overtime. Really.
I had a service apointment on Wednesday 01/09/2013 between 1pm and 3 pm. No show, I called and I was told that they see no appointment scheduled.
I set up another apointment for 01/12/2013 between 1 pm and 3 pm and no show. I called and I was told again that they see no scheduled appointment.
I asked to talkd to a supervisor and I got in touch with Carlos #0811 and we scheduled now my third service appointment for 7 days for now on 01/19/2013 betwee 1pm and 3pm.
Let see if this one gets lost or not entered correctly, or not placed in you cart.
My recommendation is to find out who failed to do the job correctly and give them a written warning, have them re-trained and let them know that you are a company that will hold them accountably for what they are required to do as a job performance issue. !!!!!!!!!!
I have had many bad experiences but the latest is my cable box quit working so I went to the local office which they closed without notice. So I had to travel another 20 mi. to get another box. When I got there I had to take a number and wait 20 min. just to get a box. I got home and turned on the box and it did not work. I called customer service and they tried to send signals to the box but that did not work so they scheduled a technician appt. They called 3 timed to verify the appt. and guess what, the tech never showed. I called and they said an appt. was never scheduled. That is when I called AT&T and installed U-verse. Now they say I owe them $660.
I wanted internet and the came to hook me up service and said the couldn't do it because they want to run service the way they want not the way I want it run they want to go under my driveway in 2 places. when they could run a wire from the pole further from the house and they could run there wire on the pole to the next pole down the street and then they could run the wire in the yard to the house instead of running it under the drive. They told me I would have service in 1 month and it didn't happen so we called and all I get is the run around and a different story each time and I need this service for my children for school I am so sick of dealing with this and hate getting blowed off they are telling me spring time I cant wait. this is nuts and I want to talk to the big boss not the peons I want answers? you know my number so call me.
I very upset consumer of Comcast regarding the bill for $288 in which my husband & I have been calling since 2/7 - 2/11/15 still not resolved been going up for months. Everytime we call get put on hold many times. talk to many people and they laugh at us or say they cant do anything. now they want to hook us into a contract reduced to $188 without the major movie channels. What kind of deal is that? I will not recommended to all my friends and family to get this cable no matter what. Finally we spoke to a "Brad" at Comcast say he is in charge do not need a supervisor to talk to us he laughed at us, then told us to speak to someone else and hung up... Jacksonville fl
My complaints are to many to list and they are mostly billing related. They have no idea of how to run that department. one time they said I hadn't paid and kept calling ( I always pay my bills the day I get them ) after weeks of hell I finally found out they had got my check & credit it in someone else acct. The next month they said they didn't get that payment & I was late again. I called the local office in my city and they said my account was paid & up to date & had received my check and I now had a .62 cent credit. I just now got my next bill & it is $9 to much and the agents will not let me talk to any one in higher management. there are many more i could cite but what's the use. i think management is aware of these things but don't want to be bothered. It's more like a dog & pony show than a properly run business & i have no one to complain to.
As of today we canceled our Comcast account. 14 months ago we moved to Georgia. We purchased a modem from Comcast and the technician installed a used, outdated modem saying we will have a new one sent to our home very soon. It never arrived and our first bill stated we were "leasing" our modem from Comcast with an additional 7 dollar charge per month. With our first call, we were apologized to about 15 times and they assured us the inaccurate charge would be removed and our account credited. The second bill arrived with a credit of 7 dollars and yet another charge for the "lease". This charge and credit volley continued up until we finally canceled as of today12-10-2013. We also had numerous times where we would loose connection up to 20 times in a hour and they would tell us there was nothing wrong with our connection/signal. They claimed they could tell we had service just fine from the cable box at the road, up to the house. Really............? Pretty impressive from a technician in the Philippians who could only make apologies.
Every time we had to call their customer service we were connected and reconnected numerous times as the regular technicians are apparently only allowed to say "I'm sorry fifteen times in a 30 second conversation", and then will either drop your call, hang up on you, or put you on a endless hold. Comcast has no customer service. It is like a shell game where they will shuffle you around so much you finally end the call out of frustration. You may finally be able to talk with someone who actually is working in the US who you can actually understand, only to have them lie to you as well when they say, "Give me a couple of weeks and I will get back to you with your real accounts charges." Don't ever expect that call to be made. This company has a monopoly in most places and they use it to their advantage. I believe I will send a copy of this letter to my elected officials to see if something can be started to either make Comcast actually take their customers complaints seriously or start a way to break apart this giant company who strives to make money from their customers by extortion and bad business practices.
You people are getting ridiculous every time I turn around u charge for more and more crap now I can't even watch on demand TV series like shameless or game of thrones without paying an additional 1.99 or 2.99 per episode really I pay hundreds a month for service already and you guys want more and more .there becomes a point wen people need to start reevaluating what they are getting from there providers for what they pay for. I can get more 10 times more from satellite and Netflix or Hulu plus. etc. Than we can from you for half the price. I have over 5 properties with 2 hundred units each one time to band Comcast from all. Because Comcast is money hungry because you have a monopoly on service well it will bite you sooner or later.time to change hope Comcast executives sleep at night.
To whom it may concern. On the 28th of March I was told Could have my internet at 34.99 for 25 mb for 1 year by Erica and that she would put a notation on my account and when I moved my service they would give me this price. I have called and Rochere told me there was no note and could not find that exact notation and would not do this. I had called origanally to see what you all could do before changing to your compeitor. Looks like you do not want my business. Also would not transfer me to any one to complain.
We have been with comcast for about 6 years and never missed a payment or been late. We are on a fixed income and can only pay so much each month. We were paying 118.76 per month. But that wasent enough i suppose? Our bill went this month from 118.76 to 141.50 and we cant make it. So tues we will be leaving your company for something cheaper. Cant believe you dont like good customers? Dont want to leave but dont have a choice. Charles South.
After my service got installed this past Tuesday, and after the technician left, I noticed that the cable box was a used one and is all scratched up, you can visibly see all the dust in the inside. The internet modem clearly shows that it is a used one. When the cable was installed I seen the picture quality but didn’t really notice much difference at first. After the technician left. I noticed by flipping the channels that the picture quality is very poor (720 resolution). I called to complain on the 19th and after expressing my concerns the agent said he will put a request for someone (supervisor, manager) to call me back – no one did!. The next day (20th) the same, I called and told them that no one has given me a call and assured me that someone will – no one did. Later yesterday evening called again, and said that they cannot help me with my concerns, to file a complaint on the internet if I wanted to reach a manager.
My complaint is because of the pieces of junk for equipment that I got, and the quality of picture from the cable. On my first call I was told “well you didn’t subscribe to an HD plan”. having had Comcast service in the past and had a good picture, I was unaware that there are different types of picture quality. I thought that it was the standard quality from Comcast. The website was very misleading and deceiving for not mentioning this clearly!!! I had to blow up the fine print later and seen “Digital Economy”. What does that mean to me, the customer? The picture quality was way much better when I had only just the digital HD antenna for public broadcasting channels. With the cable the local channels and all the rest are very poor!!!
Very disappointed in the customer service, equipment, picture quality and the overall experience with having selected Comcast. This is my fourth attempt to express my concerns and to have someone address them. If you really do review the recordings for purposes of monitoring the quality of customer service, I would suggest you hear my calls that I have placed.
I am completely frustrated with comcast customer service. No matter what kind of problem I have I cannot talk to a live person. On rare occasion, usually by accident, that I can find a live person, they are foreign and they cannot understand me and I cannot understand them. I need to be able to call a number and be able to talk to someone that understands my problem and is able to help me or direct me to a person who can. Please tell me if there is any way to have a customer service department that is actually helpful.
No one seems to be able to fix my problem. I asked to speak to the complaint dept about multiple attempts to get this fixed. The second rep I spoke with said he was it. I knew that wasn’t the case. He then set me up with someone to come by and take a look at it a next week. So the TV isn’t fixed and the rep was rude. I missed the call to give my survey answers so I called them back and their was a simple recording that wouldn’t allow me to participate. It just said sorry we missed you and there is no reason to call back. I haven’t been able to get Internet Service since day one. I moved from out of state and had more timely and curious service.
When signing up for Comcast, a $250 prepaid visa card was promised in the advertisement for signing up for the Triple-Play. 6 month of prompt payments and still no Visa card. I have made 3 attempts to track it down and to no avail. This appears to be a bait and switch type tactic.
My address keeps getting mail for a Howard Kessler from Comcast since last year. I had called the main office and explained to them I do not know any such person and I as a current owner do not wish to receive any advertisement from Comcast she had assured me that it would be taken care of that there might be 1 more delivery then it should stop, We it has not stopped as a matter of fact I wrote rejected and return to sender and it came back. I would like to have this corrected as soon as possible.
I live in small community in Northeastern Pa called Spring brook Twp. I live on a road that is not even 2 miles long and has about 20 homes. I have contacted comcast a number of times and seem to be getting the biggest run around. I called on Wednesday April 10th and had the rudest person on the phone. I want to know why I cannot get cable installed on my road. The women not only coughed into the phone she also argued with me about my address. Her excuse’s for it not being installed went from not enough homes on the road to the local goverment do not want it installed.
I live about 1/4mile from the main road and about 1/10tenth of a mile from the closed house that has cable. She told me I could pay and have it installed but it would cost over $8,000. I am currently unemployed and I had to turn down a work at home job because I do not have a secure internet access. I do not understand or can find out why Comcast will not install lines on my road and I would appreciate an answer. I have contacted my local goverment and I also contacted my local congressman and senators. Your company has the worse customer service I have ever had to deal with.I hope to hear from someone concerning this matter.
I’m subscribed for Basic cable. However, I don’t receive the 1-99 channels consistently. There is usually a message stating that the channel will be on shortly, but the channel never comes on. Sometimes, all I get is a blank screen. Other times, the picture is so badly pixielated that it’s impossible to watch. I do get some channels above the basic 1-99 range but not all of the time.
Would it be possible to shut down the signal and then reactivate it in the Basic program?
I I sent copies of all the original bills beginning 2/82012 to current day, there have been improper charges, over charges, misappropriation of monies made out to Comcast for my account behalf. I have sent all paper work and copies to the District Attorney office of Alameda County. no one in your company has tried to resolve the illegal charges and practices. I urge you to investigate the issues revolving my account.
Kristiyana A Smith
My package deal for 2012 was from Feb. 13,2012 to Feb 13, 2013 but I had forgot the date that my package deal ending in 2013. So I watched the Superbowl on Feb. 3, 2013 and on Feb. 4, 2013 I called headquarter on Comcast and to the VP how I was treated by local Comcast Reps. and told her to turn my services off which she did on that same day as I was on the phone.
The TV went off. I started to hook up the box that I had bourth from Wal-Mart. Then on Feb. 6, 2013 I was called by a local Comcast REPS. and told that I was paid up until Feb. 13, 2013 and she had a Tec. on his way to pickup the Comcast box. I told her to turn the services back on until Feb. 13, 2013 and then turn the service back on until Feb. 13, 2013 and then come get the Comcast box.
On Feb. 11,2013 I got a call from a Comcast Rep. and she asked me how could she keep me as a Comcast customer. I told her to give me what I want and she gave me the same deal that I had for $39.99 plus tax total $44.70 to kick in when the old deal ended Feb. 14,2013 and I made a payment of $44.70 by money order on Feb. 13,2013 paid up until March 14,2013 and I made a payment on April 3,2013 paid up until April 14, 2013.
Now Comcast say that I owe $60.00 I do not owe this money and take it off my account now! When this deal end I am not come back no matter what!
Comcast “no show” & broken commitments seems to be standard operation policy with the company. I signed up around two months for there “triple play service” and still do not have the phone line working in my home. When I signed up I was told that there was no problem keeping my existing phone number, well after weeks of trying I have given up on that! Finally some “annalist”, most likely in India, tells me “we can’t port that number” reason unknown. I resigned myself to excepting that, life is too short to keep trying to find out why.
When the Comcast install man connected the Comcast VOIP modem he originally said it may take a day for it to start working and left. Of course you never get a direct number you can call back and report that it didn’t work. You always need to start over again either on the phone or on their internet chat system talking to India, they always tell you how sorry they are for your inconvenience etc. and you go through the same series of “reset this, turn this on / off etc knowing that’s not the issue. Then they schedule a service tech to come out. Now the trouble really starts: After you set the schedule and two hour window you start receiving phone calls from the Comcast automatic system, providing you have a working phone in my case I had to use them my cell phone / number which causes another series of problems with Comcast.
They were due here on a Monday morning between 8 and 10 am, at 7:30 I received a call confirming the appointment and informing me that the tech was on his way. I waited for hours, no service tech shows up, no calls etc. Finally I call the Comcast number from my cell and after the usual apologies and going through the issues I am told they can';t help since they are in the New England district and will need to transfer me to Florida, while after a delay and more music I end going through it all again only to be told the same thin but this time I got Texas and now they are going to transfer me but the are having trouble finding the correct service area in Florida. I was told they would find the correct center , I gave them the zip#, and someone would call me.
Received a call late in the day from someone wanting to routinely set up a new service visit. At this point I only seem to have two choices, either set up the visit or cancel my Comcast service. I set it up for the Following Wednesday afternoon.The automatic start again telling you that you have a appointment but to my surprise it’s for first thing in the morning, not late afternoon. Once again I rearrange my schedule to be here. I get a call confirming it at 7:30 am and “tech is on the way” stuff. It is now 2:30 pm and no tech, no call etc. I just went through it all again on the phone including being sent to the wrong area. Finally got transferred to the correct area, went through it all and all you get is we will reschedule, someone will call within the hour, well the hour has come and gone.
I signed up for Comcast Xfinity services twice, had appointment that was schedule by Comcast, and no Tech shown up, call or text to say ” they were running late, cant make it, would you like to reschedule or kiss my but…very inconsiderable, and bad business.
I make several calls to the Comcast Xfinity Customer Services, 30 min prior to the schedule appointment, to see if the Tech was coming and Customer Services (Tiffany) said they was enroute. My appiontment was between (1-3 pm) Easter weekend.
Call back after 4:30 and they gave me the same story. I ask to speak to a supervisor or Manager over the Tech, and I didn’t get transfer to anyone. I feel I deserve a telephone call, or text saying something. Comcast how would you feel if you have waited all day for services, and no one show-up, call or text….
All I want is the credit on my account that is due me. The On Demand Credit Code is:1DNIGKE. There is no where on the site to obtain this credit or even where to look. When I entered the On Demand Credit Code in the search bar I got nothing. It didn’t understand the command. So Please just credit my account. I have tried for several days to get this resolved. The movie is expired but I got it in time so I hope you honor your end.
I thought Qwest had bad customer service, but I was mistaken – Comcast is clearly the worst. Funny thing is, I’ve had great service and almost no issues with their Internet (and phone) business for over 15 years, but whoever runs their Cable and the new Home security businesses should be fired.
Customer service is terrible. They make you spend hours on the phone, waiting for their overseas call center and then its a crapshoot if the order is actually executed accurately. I have to say that the operators in the Philippines are very polite, but I would rather they were competent instead.
Their operations are just chaotic. Be very afraid when you see a Comcast truck parked outside! You never know what they are going to break when ‘fixing’ something else. Most of their service guys are contractors, and its common for 3 Comcast vans to show up for a single call, and then they just sit around talking while all billing Comcast for the time. Of course, I’m sure that this gross inefficiency filters down to me, the customer as part of my bill.
The less said about their home security, the better. They convinced my wife to get the service by promising all kinds of features, and we found on day one that it did not even have some of the basic features that our 10 year old Brinks system has! They make it very hard to return the system and get your money back. It took me 7-8 months of fighting, even after I was very careful to keep every iota of documentation for proof.
I wish I could get rid of Comcast cable forever, but alas, I live in an area where there’s no satellite reception, so I’m doomed to live with them. I’m so waiting for internet TV to mature.
Comcast installation technician continue to show and demonstrate a lack of care for their work. Then come out when a tenant call and do not contact the landlord. The tenant do not own the building. Oak Park Code enforcement do not come out to talk with the tenants about thing that they consider as a sort spot in the community or thing that lower the Oak Park standard and as long as I am responsible your technician do need to talk with before they make an installation.
I will take this issue up with the Illinios commerce commission as I have before because you clearly do not get the message that your technician will install their wiring properly and with care. The tenants do not care because it is not their property.. The next time your technician improperly make and installation on my property I will have it cut off of my property.
It’s a very long story but bottom line is they screwed up my account royally. I am now trying to get my old telephone number reinstated, wasn’t suppose to be changed. They changed me to a new number which someone else had. He was wanted by the police so I get all of these weird calls. I have been on the phone 8 different times trying to straighten this out. A supervisor is always going to call but never does. I am now suppose to receive my new numb er, which is my old number, on Friday. They called to confirm the order and they had the wrong number again. You talk to a bunch of idiots most of the time. I wish someone could look into this. I just don’t need this kind of aggravation. Thank you if you can help.
I pay my Comcast monthly bill using your Website, I do not use your automatic payment feature, so I enter my bank information each month. I have never had a problem with this system until my December payment. Even though I double check both bank account and routing information, apparently, as I was informed by a customer service representative, a mistake was made, because the payment was never posted to my bank account. I did receive an e-mail from Comcast notifying me that the transaction had posted to my account, ad I of course wrote down the confirmation number of the transaction. I know the transaction did not post to my bank account because I check my bank account via the bank’s website. Up until I called Comcast customer service to determine what happened, I was under the impression that my account was paid.
Since I have been paying my bill using the Comcast online system (for almost 2 years), the system should at least notify me by e-mail that the electronic transaction could not be processed and the reason it was rejected, giving me a chance to correct the problem, instead of letting me believe that my bill was paid. If this bill was paid by credit card, the system would have notified me, at entry that a mistake was made. So why no notification when it is an EFT?
I find it difficult to believe that as Comcast continues to advertise their technological development and innovation to obtain new business, their online electronic payment system has such a blaring error, especially when pushing more online activity.
Right now I’m not a very happy Comcast customer.
I’m asking to be recompense for the hard ship Comcast put on me, even now. I added the xfinity home security $29.99 package (4 windows and door, 1 motion sensor, wireless remote, key chain remote, web-site, router, outdoor camera and free activation one year to my already outstanding years of being a comcast customer. One of your employees Calvin Barton whom sseemed to be high or something, came out to my home to install the system.
I paid for one camera, and was charged for two cameras and two activation fees. I talked to Melissa, Jean, keith, Chris and Ty, they all stressed me out, by lying about straighting out the over billing mistakes of $199.90 they made.In addition to that they cut my service off according to the amount overcharged. They all dropped the ball and no one put my credit through what I was due. They made a business of stressing me. I was told that if a person is given a hard time $20.00 is given. That doesnt help as of right now in secen days, if the account is not straighted out they will cut my service of again. I’m being charged for comcast employees mistakes.
I had basic internet service with Comcast. 2 weeks ago they called me up with a promotional offer for upgraded internet speed, basic cable TV aand 2 years free HBO for a slightly higher monthly charge. I agreed over the phone and a technician installed the tv box the next week, but no HBO came through.
The tech said to contact Comcast online and have them activate the free HBO. When I contacted Cast I was told I could only get 3 months free HBO, not 2 years as promised. I argued for ovr an hour and was told a supervisor would call me vack. That call neverr came. A week later, with still no HBO, I contacted Comcast again to complain.
After another 90 minutes of discussion, they told me I could only get “free HBO” if I agreed to upgrade my basic cable TV package to a higher cost cable TV package. This was never mentioned before with the salesman or in the previous customer service call. This is the classic scam…the bait and switch. This is not some misunderstanding…this is outright theft. I am expected to pay the agreed amount without Comcast delivering on their promised promotional services. Plain and simple theft. All their apologies for the inconvenience mean nothing if they don’t make things right.
I hope everyone reads this and decides NOT to subscribe to Comcast for anything. They are outright liars and thieves. Avoid Comcast at all costs. Pay slightly more for AT&T Uverse…at least they tell the truth and dont try to screw their customers.
I’ve been holding on the phone to Comcast for 1 1/2 hours. Still cannot get a real life human person to answer the phone and help me with my problem. I’m starting to think that this entire thing is a scam to get people on the phone with Xfinity so they can sell them more services! After watching a movie recently, I received a coupon for $5.99 from Comcast to watch a movie and the go to web site xfinityondemandcredit.com so they would credit my account. Only problem there is NO web site that I can find on the web that is working, and when I finally did see the site the coupon doesn’t work. I then went into Comcast chat site to solve the problem, I chatted with a person who gave me a web site to use: http://comcastvod.cable.com/redeem.html only problem, there was NO web site. I’m still holding on the phone with Comcast to no avail. Please help me redeem my Comcast coupon, below is the screen shot of what I saw on the website.
My restaurant had a installation on Dec 1st, the tech guy broke our fancy wall light that cost 80 dollars and can’t get it my state. The tech guy promised us his supervisor would get us a call regarding to this matter. I called Comcast on the same day let them know the damage the tech guy made. The agent also promised me that someone would call me on couple days. Until today, I got no call from Comcast after several attempts. Yesterday when called again, I felt mistreat. The rep was rude and mean, I asked for supervisor, local branch number and his name, he provided none. I felt deeply insulted by him, I think the reason he treated me like that is because my poor English, my accent, and my race. Comcast made a damage to my restaurant and refuse to take responsibility.
Have feedback for Comcast?
Thanks for your feedback!
Sorry. Please try again later!