Comcast Complaints Continued... (Page 6)420+ reviews added so far. Upset? Call Comcast corporate: 1-800-934-6489
I have been trying to get my bill corrected for over 2 months.. I reduced services because we didn't watch more tan 12 to 15 channels. I was told by Monique in " customer resolutions" on about May 17 my current bill should be $16.25. On line statement continued to show $37 and a few cents. Called back and Hyacinth Hall in "customer resolutions" gave me the $16.25 price and told me to pay that on line. I did on about that date, and my bill continues to show a balance of over $21. Ms. Hall told me in an e-mail my future bills would be $22.48 "plus taxes & fees."
I received an HD converter, which I was told by phone would be free. But the next bill charged me $10 for the converter, so I returned it. Then I was told it should be only $3. May 31 I received a confirmation that it had been received and would take two weeks to remove it from my bill. (Don't you have computers?) My current issue is the $21 balance and the $2.48 (not $3) for the converter. Not much money. Why don't you just tell the guy in the billing dept to take it off and we'll move on. I have bought a streaming device and an indoor antenna which give me everything I want to watch. So if you want my business fix the errors and show me on a new bill it's been done.
We need help. We have been trying since November to get our Comcast On Demand fixed. We have called, had several signals sent, had service men come to the home. The box has been replaced, a cable run from the box itself in the street, every signal sent, it’s been reset, service men each came back twice. After they leave the problem is not fixed, and we do not hear from you again. We have paid for a service we have not received for over six months now. We have done everything we can to resolve the problem. We have not been helped nor has anyone ever called us in response to calls to see the problem remedied. Why is this important? My wife has stage 4 cancer; she is at home and on treatment most of the time. Dozens of times we have wanted to watch an on demand movie, or show, hoping against hope it will work. We are tired of asking and requesting only to be forgotten.
I was having trouble with my internet service, and I called Comcast for an explanation of the problem. Your representative told me that services were down in my area and that it would be operational by midnight. However, it was not and a day had gone by and my internet was still not operable.
I called again and your representative said to me the package I have is too slow, basically, and I needed to upgrade to something else. I asked what the cost was and it was higher than I was presently paying. I specifically said no that is not helping me. I just need what I have to work properly. He put a manager on the phone, a foreign speaking gentleman and he stated to me the same thing.
I said again, that is not helping me because it will cost me more than I am paying now. No. I do not want that. I found out months later that it was added anyway and I was told I should have called and cancelled it. I said how can I cancel something I never ordered?
My services were changed without my permission and now I am being penalized and charged for it. It is not fair. I have the internet, obviously because I need it. I have called several times and spoke to several customer service people, still with no results. I was told to pay $17 dollars and some change by a certain date and this is what I done. Only to fine out later that person informed me incorrectly and the remainder of that amount was tacked onto my bill along with the cost of a service that I did not order.
What happened to pleasing and treating the customer fair and justly??
Last night (5/20/15) was David Lettermans's last night. I have watched him for many years and was anxious to see this show. Well, there was no sound on my TV while the program was on - Sure - when the commercials came on the Sound was loud and clear. I was very disappointed.
Comcast is not providing a good service. The past few days there was interruption when the TV would go blank for a few seconds.
Also, a couple weeks ago, Comcast came and installed a box in my front yard without communicating with me. I now have 2 of your boxes in my front yard. With 2 boxes it seems I would have better cable service.
I hope Comcast reviews the numerous complaints they are getting and improve their service.
Made a payment arrangement with the person that called mean 5/15/15. I was not able to give him my credit card number at the end the conversation because I was in a public place. He did not tell me at the end the conversation that payment arrangement was not valid withou a card info. My cable was disconnected on 5/18/15. I was thinking he made an error with payment arrangements because he had the wrong information when he called me. I had to correct him.
I called Comcast. No help with any customer representative, no supervisor available to talk to me. I was told a supervisor will call me back or I can call the same number that called me, the collection departement like the representative said.
They were the rude, unprofessional, it's sounding like I was wasting there time. I had to deal with different people not caring about my problem. After the 3third call, a decent person was able to listen to me and didn't transfer me to an automatic payment system, got me Ebony the supervisor who restore my service and charge me a reconnection service anyway. I set the the payment for Friday the 22 like I had asked from the beginning.
I have been with Comcast over 10 years. I spend 2 hours trying to get somebody help or attention since that conversation was recorded they could retrieve it, I was not making this up. Awful customer service, not caring or helpful don't appreciate the business over all this years. I am very disappointed Comcast or xfinity.
I have been a Comcast customer for 5 years. Those have been 5 of the most horrible frustrating expensive years of service I have ever endured. I have been paying over $200 a month for internet, television, and phone. Internet was their blast 105. Never ever did I get a connection speed of over 25 MBPS. uploads of 1 MPBS. Frequent service interruptions, Constant problems using On demand. Response to complaints was nonexistent.
I finally got fed up with paying so much money for such a horrible semi functional product and called to cancel my service. What a horrible experience. I feel like someone tried to strongarm me, and intimidate me. I have never agreed to, signed or discussed a contract with Comcast. When I insisted on severing the relationship with this horrible, unethical company, I was told I had a contract with them and that I was subject to early termination fees. This will probably be resolved in court.
I am currently waiting on them to review the conversation where I was supposedly told I would be under contract. This conversation doesn't exist. Comcast is using storng-arm, intimidating practices to try to keep me as a customer they can ripoff. Unbelievable. Never do business with this company. Completely unethical, deceptive, and dishonest. Like I said, I will end up in court with them over this one.
TV service not working, on my third call (on hold). 1st call had me perform many tasks. Said would call back and didn't. Called next day got disconnected, then after 35 minutes hung up and now on hold. This is ridiculous treatment from Comcast corporate. I have half a mind to write a letter to their executives.
I'm demanding credits for each over-charges from 12/23/14 through 04/23/15. I was given the higher TV cable when I asked for the lower one. Comcast never wanted to close this case for over 5 months and I paid an over-charge of about $183.00 each of those months and Comcast only gave me $62. Now I'll have to go to court instead of them doing the credits in a fair way. This is with the Better Business Bureau, Facebook and google
Comcast gave me the wrong cable TV part of their Triple Play. They gave me the premium instead of what I asked for since January 2015. I had to pay an over-charge each of those months. Now they finally closed that case and restored my cable TV part but only gave me only $62 in credit off my bill. They only gave one month of credit instead of for 5 months credits. I also see that I paid an over-charge of more than $62 a month since January 2015. So now I'm not paying my any more until I get my credits in full. They can come and take out my Triple Play now if they want to. I don't need these problems from Comcast. They are playing with my mind.
Comcast was unable to provide the service we are contracted for at $185.00 per month for "Bundled service." TV, INTERNET, PHONE.
This service is very inconsistent. It is disrupted weekly without advance notification or explanation. You can be watching TV and it goes to Blue screen saying service will return shortly. That's so incorrect as service can be out for many hours or longer. When all three services are disrupted we can't even call out on our phone as it is in a bundle. We lose all ability to continue to work on the computer.
For years, the cable line was laying above ground for about three tenths of a mile. When a neighbor would drive out of their driveway they would run over the wire and service would be effected. The cable has been put deeper in ground but service still is disrupted. They really need a Public Service Administration Audit of their operation in North MS.
We want the service we pay for!!
I had equipment that was not working properly and called Comcast and let them know. Comcast sent a technician out to fix the problem and failed to inform me that I was going to be charged $140 to fix the problem. I called Comcast's billing department and they told me that wasn't right and they would take off $70 if I signed up to pay them $4.99 a month for insurance incase there equipment failed. Why should I pay to have Comcast fix their faulty equipment. If Comcast does not right the wrongs, I will file a complaint with the Better Business Bureau and switch to another company.
I ordered Comcast for internet and cable a week prior to moving in my new apartment with an installation date for 5\2\15 between 4pm and 6pm. I was at my apartment at 3:45pm, to wait for the technician, as well as my boyfriend and kids. I had my cell phone, which is the only number you have, on me the whom time.
At 6:30pm, I called and spoke with Dillon. He informed me that he put a ticket in to escalate the problem, and that a supervisor would be calling. So, now I have wasted three hours of my families life waiting, and putting aside our move, so we can have tv and internet with Comcast. No call again.
I called 5/3/15, about 12:45pm wondering what was going on. I talked with Matthew. He said he could have someone out the next day. I informed him that was not okay because I had an agreed upon time and date, and the technician never called or showed. So, he put in a ticket #028820830. He said someone would call by 1:15 pm. Again, no call.
My boyfriend called back at 2:15pm, and did not get the name of this rep, but he said 10:15am 5/4/15, or the next opening is not until Thursday. Again, this is not okay. I should not have to rearrange my schedule because your technician failed to do a job. Also, I scheduled it for the time I did for a reason. Then the rep proceeds to say we can pick it up. If i wanted to pick it up, I would have done that in the first place.
So now, I have no internet, which is needed for school and work, or cable. I asked for a supervisor, and the rep said that is what the escalation ticket is for. I am very disappointed with the way your business is run. Thanks for making me just a ticket number!
Cannot get through to any one for tech support , Every week I get an error code Soaoo. tonight the majority of the channels has this code when I tried to call the first 5 time the phone would ring then hang up. every time after this I was put through an automatic phone system where I had to listen to promotions about your services never with an oppertunity to speak to a tech. and eventually again hung up on. your service is poor. your response to the public is very poor. I demand a personal response where I will hang up on you the first 5 times the next 4 I wont let you speak, but will tell you why you should buy my car. then I will tell you why I am canceling my service with you !!! waiting for your response with deaf ears!!!
I called today and spoke with an agent whom told me that I had to pay $278 to reactivate my services. I told her in I will pay for my these terms. She took my card information and transfers me to someone who was going to trouble shoot my services. After being transferred a least four times, each time being promised that my services will be back on soon. I doin malt spoke to whom I was told was the person to help me and he said my service would be on in a minutes. After a hour my service still was not on so I callled back only to be told I had to make an additional pay. When would be $216 more dollars.
I requested Comcast Xfinity with their Triple play in January 2015. So they send out their guy to set up the Xfinity modem box with Wi Fi. The guy gave me the most expensive box instead of the cheaper cable one that I had requested. So instead of me paying $129.00 they are charging me $250.07 a month. So I inquired to them and they sent out the correct Xfinity modem Wi Fi box in the mail and I changed the hook up then called them to activate it and sent back the expensive one back with their pre-paid label. Now I'm still getting billed for the expensive one for four months for $250.00 instead of $129.00 for the one I asked for in the first place. This is the third time I called them up about the over-charge and Comcast tells me that no one had closed the case with the expensive box.
They told me the case will finally be closed two months a go with in 24 hours and now 2 months have gone buy so I'm being ripped off every month. Comcast keeps telling that they will figure out all charges and credits to me since January. Today they told me that they will call me at 12:30 PM to finally settle to change the billing and give me a four month credit and send out a guy to check my box to see if it is the correct one on today April 30, 2015 and the women never back call so far and the person to come to my apartment still has not showed up. Another place that has the Triple Play has at a start special of $71.00 a month so Comcast may be losing me soon.
Received a phishing phone call from people claiming to be Comcast. They had my exact internet speed and channels. I stupidly paid these people $420 for their false promotion and gave away my social security#. So far it has cost me an extra $400 to to protect my identity. Made a complaint with Comcast, and they never called back to inform me of anything.
They did call back to say I was late on my bill and needed to pay before services were terminated. Went to their local store to pay because I no longer trust giving them any information over the phone and try to see what happened with my complaint. Was told they couldn't do anything there and needed to call the 1-800 number. Left a message with the manager to get back with me and after receiving my complaint called back and asked what I wanted her to do about it.
Maybe let their customers know their Info was leaked and people were being scammed? Work with the appropriate agencies to get the number taken down. It still works by the way. Google it and see all the complaints. Or maybe just an apology and follow up call. The scammers were actually more professional than the actual Comcast employees when they called to get payment for my bill! I'm not even asking to be reimbursed and am willing to pay for services renders but can I get an apology and call back for Pete's sake?! How is it even legal to run a company like this?!!!
I have Comcast Xfinity (we have like 6 boxes in our house) 9/10 I love Comcast. Here is my complaint. I can't use HBOGO on my PS4 and Comcast is one of the only (if not the only) providers that doesn't allow this. Its frustrating. I have quite a few medical conditions and spend a great deal of downtime on my PS4 because I can control a lot through it. not having this centralized is irritating and i know quite a few people who feel this way.
I recently moved to a new are so I set up my service to be transferred to my new location. Once we settled to our new location, our service wasn't working at all! The rep set up a technician to come out to our new location to fix the service. Everything was done except our house phone, we were unable to make out going calls.
Finally, reported and an IT person fixed the problem 48 hours later. Now I get a bill for $320 (charges for equipment) WTF!!! How am I getting charged for equipment if I moved my service? Called (888) 966-7542 spoke to KATE and was suppose to fix the problem! We shall see how long this takes. Never fails!! I have so much problems with Comcast that it's ridiculous. Problem needs to be fixed ASAP or you will lose another loyal customer fast.
Had to cancel service due to them not offering service at my new residence (NOT my fault). Tried to be proactive and schedule a cancellation date. They turned my service off a week early. Was on the phone with them for over 2 hours trying to get it sorted out. Finally came to a resolution - the gentleman I spoke with said he would activate our service free of charge. A month later we get a bill for $80 and a week later we get another bill for $40. Called Comcast to dispute them both, received extremely rude customer service and after being on the phone with them for another hour of my life that I'll never get back, got that resolved. A month later - THEY SENT ME TO COLLECTIONS! For the $120 that they said they credited. So over it.
It appears the TV programming guide only goes 72 hours into the future? Everything else is TBA (To be announced) yet they want me to pay $$$ for monthly tv guide. Their programming offers a reminder feature that is worthless due to the fact on Tuesday night I will be watching a movie and cannot set a reminder for the following Tuesday to watch that movie because it is rated TBA. So what is the use of the reminder feature? Biggest rip off company around. Offers services that are not provided.
Several attempts at righting Obvious billing mistake. Comcast doesn't listen either Philippines, Columbia, or the USA, or they say they will fix the obvious mistake, but don't follow thru this monopoly is unethical and uses fraudulent billing practices.
We were given 5 free movie credits for our service being out an entire day. That means we lost our tv, internet and our phone service all day. All they wanted to do at first was credit our account $10.00 for 8+ hours of absolutely no service. We have been loyal customers to Comcast for 10 years and our monthly bill is almost $300.00 a month, and this is how they show their appreciation. I have always been very upset with their customer service reps. Most of them are rude and don't know what they are doing. If we had another cable service we could use we most definitely would change immediately. They have very bad business morals.
This is my fourth in a series of calls to Comcast to attempt to resolve an intermittent internet outage issue. This is a complete loss of signal to the modem unrelated or correlated w/ any particular situation, day, time, weather, etc. I have checked all connections, cables, drops, even the wiring closet in the building to which my unit is attached. I attempt any and all troubleshooting on my end prior to contact Comcast. Nothing is out of whack. The problem of intermittent internet signal/access loss persists.
I had an internet outage. My modem was completely offline, confirmed by the modem's status page, lack of internet connectivity, and general blank, lack of flashy lights. All indicators and information show "OFFLINE." Comcast does not agree. A call to tech support and the rep informs me that no, they see my modem is online and has been for 150 days. They start w/ the standard "I'm going to send a restart signal to your modem. Do you see the lights turning off? I see the modem reseting now..." Typical boilerplate steps, which the rep affirms is doing something to my modem, even though my modem is unplugged from the wall at this point.
They claim to see my modem as online and connected. And that I have three modems. Confusion ensues. I supply them with the serial number and HFC MAC address for the only modem I possess, the one that has been online with them and providing me with internet access (and bills) for the past 2+ years. I'm told that no, that is not my modem's serial number. I confirm, reading the serial off of the sticker and the modem's own status page, connected directly to the thing via ethernet. Yes, I'm reading you the correct HFC MAC address. I read them the MAC address of the modem as well as the ethernet port to which I'm connected. And the one on my computer. I have no other modem. I'm asked for my account number, my address, phone number, and again, serial number and MAC address. This is followed by 20 minutes of typing and being asked to keep waiting, holding, just another minute. Am I sure that is the HFC MAC address?
They see me online. I'm not. I've checked the connections, wires, cable line, and am directly attached to the thing and nothing but the thing, so help me god. They're confused. They can't delete the additional modems or tell which one is connected where. It could be anywhere, in any of Comcast's service areas. I'm told I must go to a Comcast store to have the incorrect modems removed from my account as the rep claims to be incapable of correcting the information. I must schedule a technician to come out to my home. Joy.
I ask for a supervisor. I'm advised that I'll be told the same thing by a supervisor. I ask again to speak to a supervisor. Suddenly he claims to be capable of removing the additional offending modems from my account so I don't have to go through this again with yet another rep. I confirm which serial number and HFC MAC address combination I want kept on the account. I read them off twice and have the rep repeat them back to confirm. Now I get to wait for the technician the following morning.
Twenty minutes later my modem finds signal and reconnects w/ Comcast. I attempt to browse to google.com. I reach a Comcast activation page. The rep deleted my modem's MAC address. And my Comcast Online account. I am able to run through the registration w/ my account number and confirm the MAC address I've been quoting the whole time is in fact correct and what Comcast's registration system sees. I'm back online. Here's hoping the spiteful rep doesn't come back to haunt me.
Comcast work order # 315040120233812 - Beginning 3/05/15 I agreed to come back to Comcast with triple play for 119.99 for first year. Xbox date of installation was never placed in schedule - it took 4 phone calls and 2 extra weeks to have someone install it. My bill came in @ 199.00 a month! Since 3/19/15 I am still trying to get Comcast to switch my phone FROM BasicTalk(which I have cx) to Xfinity voice. I am being billed for phone by both companies and have no ability for phone to ring, accept incoming calls, or receive voicemail. I have made dozens of calls, online chats and a visit to Manchester, NH Valley St store to no avail. Date of service has been changes 6 times. I was informed today by Jeofrey of online chat that it will now be 4/30/15. Almost 2 months after original call. I have filled out a form to file a formal complaint with NH Attorney General in Concord, NH. It will be mailed tomorrow
:On February 11, 2014, I contacted Comcast/Xfinity via their web sales department inquiring about services. I was presented and agreed to a 2 year contract for the XF starter triple play bundle with an incentive of a $300 Visa gift card. A couple months later I called customer service regarding the gift card, as I had not received it, and I was told my account had to have 3 months if good standing before it would be processed (I was in good standing), and to check a gift card website for updates on when to expect it. I checked, and there was no record of me. Checked later, same. Well, life happened and I forgot about it until having to contract customer service recently for another issue. I was directed to an email, firstname.lastname@example.org, for help. I wrote an email describing the situation, and received a call from Barbara, apparently an executive customer service agent (phone number 888-966-7794 x3014459) looking to resolve the issue. I was told, in so many words, I am a liar.
There is no record of my accepting that incentive after reviewing my history. I would have had to call and have a verbal agreement for the gift card. Nothing of the sort was ever asked or explained to me when I had ordered from the agent. She then informs me that they didn't even put me on contract, I was signed up for a completely different promotion. She also let me know that I should have known that if I looked through all my paperwork I got after my agent to sign up that I didn't get the incentive, because, "that's what I would have done." Insulting my abilities as a consumer. She informed me that she's sorry but there's nothing that can be done because there is no record of anything abs they can't check with the agents for transcripts of the initial correspondence with the agent where I agreed to the contract because they don't keep them in file, and even suggested I should have kept that transcript myself. I trusted blindly, I guess. Well, it's a bait and switch. I agreed to one thing, they gave me another, and now I'm called a liar.
What follows is a copy of an email I sent to Comcast at - email@example.com - which pretty much describes my issue. Unfortunately, I have to give at least a one (1) Star rating. I'd like it to be a zero rating. Your company is definitely the arm-pit of American companies. The people you hire are undeniably ignorant, imbecilic morons. The Better Business Bureau (of which you are not an accredited member) cautions: “Please be advised that due to the high volume of complaints received for this business, the BBB publishes 1 out of every 20 complaints processed through our conciliation process”. Just over a week ago (from 4/22/15) your imbecilic field technicians entered my mother’s back yard to access a junction box. They dug holes, destroyed grass and left debris scattered. Requests through Comcast Customer Loyalty (that’s a contradiction in terms) representatives to have the property returned to its original condition have been repeatedly ignored.
Comcast causes further frustration by outsourcing ticketing requests to schedule a return visit with foreigners who have only a rudimentary grasp of American English. Recently, my mother spoke to one of your idiot representatives regarding her issue and he had the audacity to ask her to canvas the neighborhood to inquire who had Comcast service. REALLY!!! I advised my mother to contact local law enforcement (4/22/15) who kindly responded to her residence. They too were appalled at the damages caused by your technicians. Unfortunately, but lucky for Comcast, local law enforcement cannot bring formal charges.
Rest assured I intend to make it publicly known regarding the lack of concern Comcast shows for individuals. One would think that after the national publicity Comcast received regarding one of its CS Representatives bullying a customer who wanted to discontinue service that your representatives would be bending over backwards to provide the best customer service experience possible. NOT!!! Just so you know…this incident occurred in Pearland, Texas 77584. Before going public with my complaints about Comcast and its lack of concern for individuals and personal property I will allow you the opportunity to contact me in an effort to resolve this fiasco. I can be contact by phone at xxx-xxx-xxxx. After 48 hours starting @ 9:00 AM CST Thursday; April 23, 2015 I intend to report this incident to a local news station.
For about 6 months, my internet bill was the same amount each month & was due on 13th of month. Past 6 months, my bill is a different amount every month. I have made numerous phone calls to Comcast with no success. I have been treated extremely rudely by all I had any contact with. They REFUSED to work with me on anything always stating not able to do this or that. After more than 20 calls to Comcast it got WORSE!!
They changed my billing date without warning and started charging me a LATE CHARGE EVERY MONTH OF $10.00!!!! Again after @ least 10 calls and passed around to 6 different people for nothing but a waste of my cell phone minutes and time, they again refused to help me stating it's not possible to change the billing date as it's set by company policy. But they sure changed it fast enough to be able to charge me late fees!! I am on a very limited income and get paid only once per month on the 10th & these people stated "That is not our problem." I then CANCELLED service TOTALLY.
This was March 14, 2015. Since my cancellation to which I had witnesses present in my home to my call to Comcast & to cancelling the service, Comcast has CHARGED ME TWICE MORE AND IS NOW DEMANDING that I pay the bill OR THEY ARE SENDING ME TO COLLECTIONS!!!! I am refusing to pay this bill. It is in my opinion that they PURPOSELY did not cancel the service as I had requested in order to be able to charge me more. I see my complaint on this issue is also not the ONLY one!! It is my opinion that this company is totally robbing people of their money & use very underhanded and dirty business practices. Seeing all the complaints against Comcast, I don't see how they are able stay in business.
I am sick and tired of the idiots they have working who can barely speak English on 2 weeks ago I requested to transfer my service and get a appointment to set up my equipment at the new address for April 25th after they called me like 4 times to confirm on april 20th I get home and I have no service. I had to call three times and even though they had records showing that this was scheduled for the 25 th and it was an input error they told me that I would have to wait 24 to 48 hours to reconnect. And this is not to mention that earlier in the day I spoke with some lady in Pakistan or India with horrible speaking skills who told me that I had a balance of 118.00 for the new address which I had not even moved to yet. It is always the same with this company I have had appointments scheduled which they have missed they constantly call you 4 or times to confirm an appointment with this automated system and then they have the balls to tell you that a call was not confirmed I am done with these people.
A tech came and didn't know how to hook up the internet and also chopped my cable chords outside of my house. In doing that, they cut off my dish-network services as well. I have been left with no internet, and no access to my dish-network channels. I have called over a dozen times since the day of the incident and have been given the run around to fixing the issues that their inexperienced tech has caused. The customer service is so poor at Comcast I have been hung up on and have been greeted with such poor attitude. I have asked to speak to a supervisor multiple times and have been left on hold to be answered by another representative or hung up on. If it was up to me, Comcast would get 0 stars.
Got contacted by a promotional group today that said they were with the Loyalty Rewards Department of Comcast. They were telling me that if I pre-paid $420 on a Green Dot card, I would not have a payment for the next 6 Months and the next 18 months would only be $70 month. I asked them for a number to call them back with and they gave me (855) 859-6946. When you call that number they answer Loyalty Rewards Department (the same department that your Sales group say they are with).
What irks me about Comcast is that this is the same scam that called me a couple of months ago, and I talked with approximately (3-4) representatives in which they could not tell me if the promotion was legitimate or not. I finally did try it last time after your group told me it could be a promotion by one of Comcasts Vendors or associate groups. Of course, once the callers received my payment, all the numbers that I had been contacted by (or given for return calling) were no longer valid. I contacted Comcast and demanded to talk to a Supervisor, and he then told me Comcast never asks for payment up front.
Why don't your sales group know this. I talked with (2) today, and they are still clueless and told me they did not know if this group was legitimate or not. I think Comcast is SO afraid of losing a possible sale, they don't care to try to stop the Scams by educating their sales people when customers call in with concerns from callers. Also, why don't you have a Fraud Department readily available to handle situations like this? Kinda curious if you will even read this and respond.
For the past several days, we have been having issues with our phone service. Comcast can't seem to figure it out. We moved from one home to another. Which are next to one another and changed our address with comcast. We lost all of our service after talking to 20 people the first day (and I wish I was exaggerating) we finally got our internet and cable, however, we were unable to get phone restored. Later that night our phone service appeared to be restored. However, throughout the very same night, we lost our phone service again. Another ticket was made for a team specialist to restore the service again and was told that now it can take up to 72 hours.
So then we had no choice but to purchase a cell phone to call and speak with comcast again. To find out that our bill went from $153 to $192 because of a change of address. the $192 was reverted back to $153 after 2 hours of talking because they gave us a new account. My husband lost 2 days of work due to this problem with our phone service and then we spent money we needed for other things to purchase a cell phone. However was only given a $20 credit for our inconvenience of not having our phone. My husband lost 2 days of pay so far. With his line of work, he can not give his mobile number out to clients because they knew of our home number and they can not get through.
We have moved from one address to another and called to switch the service address. During the process we lost cable and phone. We have called continuously to retrieve what is lost and have retrieved everything except the phone service. We have spoken to 15-20 different representatives that could not help us. To the point of writing this, we still have no phone service. We have been at our current address for 6 days with no problems to our services until we finally had the time to change our service address. Now my husband may lose his job due to not having the phone service. It is prudent that I receive the best service on this matter. We have done everything that many have suggested to us.
Comcast has a bazillion customers and cannot properly bill and account for the majority of them. They only offer the BEST rates to new customers and keep raising rates for everyone else. I will not continue to pay higher fees for less service and poor customer support. Instead of a rating 1 to 5 how about zero to 5 and Comcast qualifies as a 0. If Comcast ever gets their rates in line with real world budgets, but as it is they are fat cats.
I had a scheduled appt set for April 14th 8am-10am I was called that he was running late, ok well I took time off work to be there, I left my home at 9:30am told Comcast to have him call me before he gets to town - they said no problem. Well he was at my house at 10:20 no problem because I work 2 minutes from my house. He was nice he started asking some questions, I informed him I was watching TV I still had Direct TV connected until Comcast is comes on. Then he asked what a line was for that was in my sons room I informed him it was from his Xbox that goes to connect to the internet - He cut the tip of the cord - WTF why it was mine not his!!! I want a new cable line. Then he knew I was watching TV all of the sudden it was not working. He told me that he was having some issues with the TAP TV line that was on the pole near the Alley 9NOT IN ANYONES YARD NO OBSTRUCTION TO THE POLE) He said he doesn't do this someone else will be here tomorrow.
I told him you just disconnected me - I still have Direct TV but if someone will be here TOMORROW OK. He informed me someone would be calling me in an hour, NEVER HAPPENED!! I had to call after work on the phone for awhile to be informed that someone would be calling me tomorrow to come over for installation, I told him I called Direct TVand they said they could reconnect my cut wires by the dumb ass comcast tech - The man told me no we will take care of you. Oh someone called me - a woman that was uppity and was not very nice or gave a crap about my situation. Just informed me that no one would be coming today - I then informed her that I want a SUPERVISOR TO CALL ME BACK, she informed me they would. NO PHONE CALL - I SHOULDN'T HAVE BEEN SHOCKED AGAIN!!!! I had to call again after work, On the phone again for awhile this gentleman couldn't help other than having installation on Saturday, so now I have to stay home when I am suppose to be out of town and not have cable tv for 5 days UNACCEPTABLE in my standards anyways BUT I GUESS NOT COMCAST!!!
He told me he would. AGAIN I received a phone from a nice lady that listened to my complaints BUT STILL NO SUPERVISOR! She told me that a supervisor would be calling me first thing in the morning. Ok I spoke to a lady that informed me that they would be calling me to come out to my house today! OMG should I hold my breath. WELL guess what it's 11:20AM and no phone call. The is the worst customer service I have ever had in my entire life and I am 55 years old!!!! Not once did anyone ever say well maybe we could waive your installation for all your troubles or anything - HORRIBLE HORRIBLE HORRIBLE. Now will anyone do anything with this complaint - it's a TOUGH ONE
My Xfinity service has not been working. FOR TWO MONTHS. My internet doesn't work and I have 12 channels. After many calls and no resolutions, I decided to cancel my service today and switch to Verizon. The customer service representative told me she couldn't help me, then screamed at me over the phone before hanging up. I've called back four times been on hold for ten minutes each time, and no one has helped me. I'm sick of dealing with rude representatives and terrible Internet and cable.
I was at my other home in the desert this weekend and I went to your La Quinta store to pick up on some items I needed.. While there I was very dismayed to discover that you allow sales people that frequent your stores to follow customers up the aisle with their lotions and creams? I have allergies to most fragrances and just the scent of some of these gives me migraines for hours. I only use organic and scent-free products. I assumed in this higher end area you would not allow this type of behavior. I was wrong. I notice some of these people are asking if you want to try it while they are actually putting it on you. I have to dodge these pushy, aggressive creatures. Or they are bringing the the jar right next to me and the scent is so strong I feel sick. Sebomed is the one this time at your store that did this. I wave them off but by then its too late. I have the scent up my nose. The other one that also is shoving stuff near us is something called Aloe . I have experienced that product and Sebamed in LA being downright pushy.. I also have a home in Greater Los Angeles area and both these companies also approach in the aisle way . I do not want anyone jumping out at me with their products to either put on me or have me smell. it. I If I had interest I would come over to them. I am there to get what I need and feel like I have to fight these people off. Why do you allow this in your stores? I notice it is has gotten even worse. Two of my close friends have already quit renewing with you due to this. I will also do the same if this continues. and take my business to only Sam's Club as I have not seen this problem there so far. Your store has items I really like , however, I will not tolerate being chased down by sales people you allow in your stores. It should be that we only approach them if we have interest!
While using my computer's I heard a female voice (4-10-15) telling me my computer was being attacked by a virus! I immediately contacted Norton Security 1-800-272-7149 and talked to a Norton technician (who worked for supervisor Jay) in Canada...a Mr. Isaac Johnson ID #765467, After engaging me in conversation for at least half an hour promising me he was going to destroy this virus Mr. Isaac Johnson wanted me to pay $191.00 to remove and protect me from the virus. I do not appreciate this deceptive waste of my time, I want Comcast to tell me where I can go for Comcast technical service when I need it. This technician was not surprised that I had a heard voice warning me I am being attacked by viruses. I only want to receive the HELP I need from Comcast technicians and not waste my time being deceived. What has happened to the technical help that Comcast has provided their customers in the past. Please send me the proper information I need when I have a technical problem so I can avoid these pseu'do technicians that waste my time selling virus protection that Comcast is suppose to have provided with Norton.
Signed up with Comcast business 11/13. Was told this was a 12 month contract. My rate increased in December 2014. I contacted them and was told that my contract was over. Last month my business phone and fax was shut off, they said the payments I remitted came back from my bank disputed. (Wrong) got the service restored, the $250 flip a switch/reactivation fee was waived. Decided to change carriers when we moved our office, numbers were ported as of today. When I called to cancel service I was told that I am in a 2 year contract and that I need to pay an early termination fee of $299 and that they need 60 day disconnect request sent in. Neither of which are stated on my copy of my contract. In looking over the contract they have, it is not my signature on there. I called back and told them it was forged, they advised me to call the police and report it. Horrible service!!!
I placed my service on seasonal hold on Dec 5 of last year. I was told all was well. Just call when I returned. My sister was sick and I had to go help her. In January 2015. I received an email from Comcast saying I owed 800.00. Of course I called them. They representative had no idea or record of me owing 800.00. My account had not been placed on seasonal hold. But they would ensure it was placed on there. I was told that I would only owe 100.00 or slightly more when I returned. I was glad to have this taken care of. When I returned last Monday I called to have my service restored. The office was closed for the evening. So i.called back the next day. Without any definitive results But i requested that a supervisor contact me. That did not happen. So i waited all day yesterday without any contact from a supervisor. I called again today and requested a supervisor. I spoke to ISIS from the Chicago area and she was professional, courteous and concerned about my problem. I called again and spoke to Tiffany. Who would not let me explain my situation. She seemed to be nonchalant and impersonal towards my Needs as a customer. I was very distraught and upset upon the completion of our conversation. I am a fully disabled permanently unemployed US NAVY VETERAN with 24 years of honorable service. I suffer from Severe Depression. PTSD. Anxiety, insomnia. High blood pressure and numerous foot. Ankle and joint problems. My complaint is that only two people of 6 or 7 knew the whole story behind my account. I was constantly given Erroneous information. I was finally told that there was a payment that was returned and that is what caused my account to be charged off without my knowledge. During this time I had my partner paying the bill so i did not know the check had been dishonored. Also, my mail was supposed to be forwarded but my post office never received the notice. Even though I paid the fee online. So my post office here sent the mail.back to the senders. But an email would have sufficed just as it did before. But comcast knew nothing about who sent it.
I have been a loyal customer for years. This seasonal hold has been a nightmare trying to fix. Now they say i owe 398. I was told by Tiffany today that there would also be a 150.00 fee. I had already been told that would be waived. ISIS was nice enough to waive the fees concerned with restoring my service. Please discuss proper customer service etiquette with her.
I also suffer from Debilitating Migraines and thanks to my unfortunate interaction with i may possibly have to go see my neurological specialist at the VA Hospital.
I am seeking resolution and service restoration. I can pay 200.00 and the rest on the first.198.00. But i shouldn't be penalized, harassed and disrespected by comcast personnel. This is wrong.
In trying to call them to ask about a cable box in my apartment that hasn't worked since we got it, I was told first that she was the wrong department, and was then hung up on. Then I called back five times afterward, and was hung up on three more times. Customer service for comcast has proven so many times to me how terrible they are.
Keep being overcharged - now I have a technical charge only because I received a effective cable box. Spent innumerable hours with this miserable dying company.
I own 7 acres with 4 houses on it. Tom Hughes who lives in one of the houses has Comcast tv and internet. We had an ice storm and his cable broke. He called and they ran a temporary cable across my property. Over 300 feet. They said they would be back when the weather got better. They didn't com back. I called Monday and complained. I was told they would be here Tuesday between 8 and 8. They never showed up. I called and they said there was never an appointment made. They told me they would be here Wednesday between 8 and 8. They never showed up. I call back and complained again. They said they would be here Friday, between 8 and 8. NEVER SHOWED! I called today and complained.
They said they will be here between 8 and 8 today. Around two o'clock I called again to make sure some one was coming today. I was told you are not scheduled until tomorrow between 8 and 8. I got irate and was transferred to service, they told me the same thing. Then she checked the other dates I had told her I was scheduled. She said I show there was someone there inside working for 1 hour and 32 minutes. She said I was scheduled for Sunday between 8 and 8. I asked for a number to call to complain and was told there is no number. I spoke to her supervisor. He told me again I was scheduled for tomorrow between 8 and 8. I said something about someone said they were there Wednesday working. He said I don't see anything about that. When I told him the girl before him told me that she shows someone was here working in the house for an hour and thirty two minutes he all of a sudden found it. First of all the problem was not inside it is the cables outside.
They even told me no one had to be here, but we were. He said he would put a ticket in and try to get someone out here today but if not tomorrow between 8 and 8. He said he would give me the ticket number. I asked what good would that do if they don't show up. I would call the same people and make the same complaint! Then I told him I will give them till 8 PM then I am cutting both cables into small pieces to get them out of my yard and you guys can run new cables and take the scrap back with them. I have already told Tom I was going to do it. So you can deal with him! What a crappy company to deal with, and I was thinking about going with you. Blessing in disguis!
I received the ultimate in customer service break downs. The telephone representatives were horribly inefficient and rude. Normally, I contact the email for Tom Karisnak's office and they usually come up with a resolution. This time, I've received feedback emails from a ton of different people stating the same thing, " thank you for contacting us and we appreciate your business, I will take responsibility of this complaint and follow through". What a load of crap, these ding bats have my bill over $300 and it was just $128, really? Now no one returns my call, i literally hate COMCAST! There has got to be a better option, oh but I am going to file a civil complaint this time, I'm tired and fed up!
I called up to ask if they can change my automatic deduct date so I can cover it, im on disability and I get paid once a month, they said they cant because its computerized(you mean to tell me with all the I.T. guys working for you theirs no way they can fix it?) unexceptable, they gave me no hope, I did it once before and the guy helped me, so why not now? She made me switch my account to pay online, because its the only way, Pure laziness, I will be canceling at the end of the month!
I went on to do a postdated to pay my bill (as usual,because we have done this many times because of his pay date)...I got put through 4 times...3 of which were either my account was locked from the previous person,one put me way back to the beginning,and another told me that's not even in my area without checking my account seeing I've done this 10 plus times...so im done. Sad to say it. Tried rooting for them but I can't anymore.
Received off from xfinity Marketing in a letter from Larry Schweber to have their X1 entertaintment operating system installed with no charge and free activation if accepted by December 8, 2014. System was installed in November and was changed on December invoice. account # 8220202104616577.
I have been having problems with all of my services, TV, internet and phone for over a year. It is the most stressful experience that I have ever had to go through. Constant service tickets being closed out when no one even has done anything. Service calls cancelled by them leaving me waiting all day for them to show up and no phone call to explain why. Then I have to call and find our what happened. The latest tech put a note on my door saying he looked at cables on my property, but never even stepped foot on my property, I stood at the window and watched him sit in his truck, never ever looked at anything. Then was informed by customer service when I called in that he closed out the ticket and said he did his job. I will be looking into what steps need to be taken next to file a formal complaint with the people that oversee the operations of the company. I am disabled with Multiple[le Sclerosis and this has had such a negative impact on my health. Maybe that's why they think they can get away with behavior, The poor disabled lady isn't going to do anything....
I have been trying to get paid back $93.30 since October 2014. I moved and accidently paid the old account. I first sent fax with record of payment from bank to Comcast as requested listed both old and new account information nothing happened after 2 fax. I then started calling numerous times to many to count have peoples names Id and ticket numbers and every time I'm guaranteed it is taken care of and I will get a credit or a check; still nothing. No idea what to do HELP!!!!
i called fri because a payment didnt show up on my online bill. she offers me a promotion claiming id be paying the same amount i am now but i would get so much more for my $. i told her i didnt need a house phone.she said that was ok cause id be getting high speed internet. i wasnt sue but she told me i had 30 days to change back. fri night i get an email saying my new total was going to be $149.02. thats $25 more than what im paying. then sun. i get an email saying my mo bill will be$219.14!i called today shes telling me $140. i dont want it. asked her to put me on my old rates. she said she couldnt do it. now if i dont take the promotion & go back to my old plan the rates go up.thats a scam!!!i asked to speak to a supervisor . theres none there !!!!how is this possible? i left my name & #. i have to wait 48hrs for a callback!i was told i could switch back. the representative lied to me fri.i expect to be put back to the way it was.if not i will be contacting the bbb. i have many family & neighbors who have comcast. were all disguisted with the customer service. we will be swithching our services if things dont improve.
cable box has codes RDK-03006 in bedroom and in livingroom code says RDK03005
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