Comcast Complaints Continued... (Page 6)464+ reviews added so far. Upset? Call Comcast corporate: 1-800-934-6489
I purchased a modem on Amazon.com and had Comcast installed it in 2013. Shortly after that they started billing me monthly for the modem. I managed to stop them a few months later. 6 months later they started billing me again and have continued billing me every month for 3 years. A letter to the Comcast corporate office and a recent visit to the service center got promises but no credit or phone call. I am dumping my service!
Dear Comcast complaint department. Recently your company or your subcontractor set up cable television for us. Unfortunately the Job was done in a very unprofessional manner. The contractor cut the wires to my Attic antenna system, disconnecting the television signal for four other apartments in this multifamily. The other wires he added run the length of the building but were not attached to the wall.
My Comcast bill suddenly jumped 30 dollars per month and when I called I was greeted by the most rude and verbally abusive man I have ever had the experience of speaking with. Since you have no interest in keeping a customer that has been with your company for more than 20 years I have decided to explore other options. there will be no further payments since we were told that our agreement with you has ended and now must pay a higher price. Beginning December 1st we will have other services in place. please be advised that we have contacted the Attorney General's office,BBB, and the department of elderly affairs. Your equipment will be returned before the 1st day of December. You should be ashamed to treat loyal customers in this fashion.
I have been a loyal customer for over 30 years. I have 4 TVs internet & home phone. We pay well over $200 a month ... and without any warning we no longer have the yes channel. All the money I gave you over the years & I can no longer watch Yankee games due to Comcast dropping the YES network. I am a 2 1/2 cancer survivor (stage 4 breast cancer) & the reason I keep Comcast is so I can watch the Yankees. Why should I pay you more than $2500 a year and not even be able to watch the YES channel. I may have to switch carriers ... Comcast should tell me how to resolve this situation.
Hello, I have been having the same issues as I was months ago, and I cant seem to get pps to help me fix this, and I cant seem to get Comcast to charge me the right amount on my bill. And they are putting fees onto my account that i have been told would not in fact be on my billing statements. When I called to have my internet billing and internet connection looked at, I was told first that I would not be in a contract, upon my request of asking to verify that it wouldn't be. Upon having to go to Comcast Office to pick up the new Modem/Router that came with these new changes, I then came home and took over 6 hrs for myself to hook up and install the device and get my home up and running.
Upon seeing that Comcast had in fact charged me a fee for installing faster speeds. What? I was not told about this fee and charge. I refuse to pay for something I had no idea about. I was calling to get my billing cut down, not higher. For the last few months now, 6 months of back and forth. I now sit with the same issue! My internet cuts out all the time that I am trying to listen or watch YouTube or NetFlix.
No, I do not have many devices on while this happens either. I have tried that. It doesn't matter if only one device is even turned on to take a space on the router, it still cuts out. Even with the Ether cord hook straight to the device, it will still cut out. However it seems that when your workers have gotten here, they don't have enough time to hang out and relax, and let me use my internet the way that I do to show them that it cuts out....
As I sit here an type this out, I have YouTube on and in only just one song, it has cut out a total of 30 times. This is crazy! I didn't think id ever have these troubles this badly. When you look at the internet from your side, it shows things are up and running. And the modem shows that here to. But something is really wrong with it. My son just last night was on a laptop trying to contact his Grandma, and the messages wouldn't go through. It kept coming up with internet error message. I cant take this anymore! I would like to see a team of people who know what they are doing when it comes to this stuff. I believe that if I was able to sit down with them and talk about my issues ive been having, and what I know from what I have been told by Comcast workers, and what I have read, about I am sure that we will be able to figure this out.
But until then, I am filing this complaint. I have already filed with the FCC/BBB and now this form too. I will also be sending a copy of this to the email address of customer.xfinity.com/help-and-support. Please, i am also still waiting on the site www.comcastsupport.com and i have been waiting to the last 30 min on there for someone to take my online chat support. Please Please, this is becoming a huge Financial concern to me. I cant afford fees on my account that are suppose to be there, and credits that arent being placed there, and with me an my son Below Poverty Level and disability income, we cant afford this anymore.
I've been with Comcast a little over one year and have had nothing but problems but will be talking specifically about the worst problem I have with your company. I have been to the Comcast office three times to try to get something done but you are extremely inflexible. Your customer service officers and their supervisor tell me the same thing. "There is nothing we can do". Well, I don't have a choice! I am a senior citizen on a very fixed income, and my bills get paid 1st. but I only get paid once a month, on the 1st. of the month. My due date is the 2nd of each month and Sometimes I don't have enough in my account to pay my Comcast bill so I have to wait till I get paid on the 1st which you can easily see causes a problem. I have asked on three occasions to have my due date moved to about the eighth or ninth which would solve the problem, easily.
But each time I get told the same thing "company policy and we cannot do anything about it." Come on guys, you are a multi-billion dollar conglomerate. Where is your fair play? Where is your ability to be flexible and work with a senior citizen who has no other choice? Are you so inured with the almighty dollar that you cannot work with the little man? Today, as I was leaving you're offices in Olympia, WA where I live, I asked those questions with the supervisor. I said I was so unhappy and frustrated with a company that was so inflexible and so unwilling to work with me, the little guy, that I was going to leave this co. when my contract was up. Their answer was indifference!
I wish I could take this to the court of public opinion but everything I've read about Comcast and how they handle complaints deters me from further fighting with you. I have never in my life met a more uncaring, indifferent, inflexible and callous entity. Where would you be without the "little man"? Aren't we, after all, what built your company? I will be extremely surprised to receive an answer from you let alone have you negotiate mediation of this problem. After all. you are multi-billion in assets so who needs a lousy Hundred fifty five a month?
I am completely fed up with the camera installed with Xfinity on Nov 2nd. Wherever I put it, it constantly goes out of contact with my front door, and begins periodic loud beeping which wakes me up every time I get a beep - many times throughout the night. I find it difficult to find a position that eliminates the beep; positioning this useless device is not what I need to be doing in the early hours of the morning. I want out of the camera addition to my service. I had to go out of town on urgent family business, and realize that I am beyond the usual cancellation date for this part of the service, but due to my complete frustration, I want it out of my house! Please call me to arrange for a technician to to pick it up. The technician who installed my system is not at fault. He was a perfectly OK guy. I am only complaining about the camera itself and the problems getting ahold of anyone. No answer when I call the service line to help me with support!
I was scheduled an appointment today from the time of 1-5pm to install or update my cable box and when no one showed for the appointment I called that 1800 934-6489 number for clarification. The 1 800 (computerized system) reported that I have an appointment scheduled for tomorrow, which wasn't correct because that's during my work schedule. My appointment was scheduled for Wednesday November 11, 2015 between 1-5pm and I'm not sure how it was later rescheduled for Thursday during a time I didn't schedule it. I spoke with a consumer representative with Comcast some guy who identified himself as a supervisor name "Tony" and later reported that his work number as #726156, who reported that he could have corrected that problem, but I rescheduled it for Friday.
I explained to him that I rescheduled it because no one called me or told me that they were not going to show up or rescheduled my appointment without my personal consent. The Supervisor reported that he would reassure me "that this problem would not happen again on Friday" but did not explain why no one didn't show up for my scheduled appointment today. I explained to him that I sat around for four hours today and no one, didn't show or called. Supervisor, suggested that since I'm not happy with the services that one, I should cancel my services or just wait for the next rescheduled appointment. Comcast service is poor and it is even more frustrating when the representatives and supervisor were of no assistance, further more if I'm going to be treated in such a manner I'll just look elsewhere!
I received several phone calls in a 1 hour period on my home phone (a Comcast landline, not a cell phone) where the caller ID showed that the number CALLING ME was my number. When I finally answered the third time, I heard a recorded message asking if I wanted to reduce the interest on a credit card I don't even have. Puzzled how some third party could make a phone call using my telephone number to ostensibly call FROM, and concerned they that party could call lots of other people (including public authorities, etc.) for nefarious purposes pretending they were me, I phoned Comcast to inquire and complain. After having to listen to a plethora of idiotic questions by a recording that couldn't seem to understand my "Yes"/"No" answers (I don't speak English with any kind of accent) before I could finally get to speak to a live human being, I got to speak to Kim--ID # 27792.
She just kept telling me "yes-- that is called 'spoofing' and it is what tele-martketers do". I Finally got through to her that I realized that and I know it is impossible to stop telemarketers from hiding their real numbers, but I never before had the experience of having a telemarketers make it seem the call is originating from my phone and I want to know how to stop it because if they can use my number to call me they can use my number to call other people including the WH, law enforcement, and make calls that make it seem as though I am violating the law (i.e., making threatening calls, etc.) After I finally got through to Kim that what I was complaining about was something different from what she assumed, she transferred me to the "Complaint Dept".
Someone identifying himself as "George--ID 52277, answered. After he finally understood what I was talking about (he initially thought I was talking about the same thing Kim had thought I was talking about) he said he wasn't the right guy and would transfer me to the appropriate person. At which point he effectively hung up on me. I am an 81 yr old former successful Wall Street litigator with an excellent record of wins. If I have to roll up my sleeves and make dealing with this issue into a Mission--I have nothing better to do with my time. It is now Tuesday afternoon. I expect a reply by Thursday at noon.
I have been with Comcast at least 10 years, during this time the cost of your services have gone up, up and up. I am a senior citizen and can barely make it, everything is going up; cost of food, clothes, utilities and of course Comcast. My latest bill is 164.00 for HBO, Streampix, which I do not use HBO was suppose to be free. In addition I am charged for an additional outlet and modem rental. Also the quality of the TV service is poor, constantly losing data info such as cannot use on demand and tell what I am watching. I have tried to call but cannot reach you. I am not going to pay for HBO or Streampix, someone needs to contact me NOW.
Made first call to Comcast to make an appointment on Monday morning November 9th. It took more than 10 minutes just to get simple information such as service center locations and after being placed on hold for so long, I hung up. The representative claimed that the "list would not pull up". During my second call to make an appointment and providing all of the information, the call was cut off before an appointment was finalized. I had to call again and it was a miserable call just trying to make an appointment for a technician to install a box. First appointment was one week away on November 14th and I was not happy with that date; then I was told that they would set an appointment on Tuesday, the 10th. Then it was Wednesday, November 11th. I asked if the technicians would be working on the Veterans Holiday (11th). At first they did not know and after some time, confirmed the appointment for Wednesday the 11th. I don't call Comcast often for service but whenever I do, I always receive the worst customer service possible from this company. It has not improved over the many years that I have had Comcast, that will make me continue to look for an alternative company for the service. Too much emphasis in other areas and not enough customer service training to make a difference and I continue to be disappointed each and every time.
I submitted a complaint with the communication Commission. I lived at 1170 E 22nd St. #9 and had Comcast Tv and Internet. I keep having internet problems for months and finally they told me to come in and get new modem. When I went in she said my contract had expired and I needed to sign a new one. Which I did. Two months later I became sick and I'm a disable veteran and had to go into the hospital for my diabetes. I payed my bill and took my equipment into your office. I had to move into home to take care of me. I was paid up. Three months later I find out you people charged me 399.00 for canceling my contract. The communications commission said I should get a lawyer and sue you but I just want this taken care of. No body told me when I went in your office that you would charge me for services I never received.. I will keep writing my congressman man and anyone else about this scam until it is taken care.
I have a 2 year contract with Comcast, the price has increased about $15.00 a month. Each time I call I get someone with a accent like they are from India that knows nothing. I am honoring my side of the contract but they don't. This will be the last time I ever use Comcast and I am telling all my friends how they are by posting this complaint everywhere!
I have not had complete tv / internet service since I agreed to a cable contract. I have copies of all the emails that have led nowhere. I have had 4 techs to the house, service still isn't corrected. I have been pushed aside by Erica H., Tom Karinshak., Luke O., Erin A., Amanda R., Nicole H., Thomas S., JaRod P. No one will help. They promise phone calls. I do not understand, I have held up my half of the contract, Comcast has not. I am seeking legal information, i will be doing my best to get out of this bad contract.
I have been without cable since October 28. I have spoken Comcast agents at least 7 times on this issue. They were supposed to come to our home on Saturday 10/31/15 between 8-10 am. No one appeared. I called and was advised that the appointment had been cancelled as it appeared a prior outage had been resolved. No one called us to inquire as to my cable before cancelling my appointment. I waited all day for Comcast. When I called they advised that they would try to have someone come that day but of course they did not come out, I called on Sunday 11/1/2015 and was advised that an appointment had been set for Tuesday (again without my knowledge and during a time when no one would be at the home. Appointment was reset for tomorrow between 5-8.
I just called to reschedule and the agent refused to speak with me because the cable was not in my name. I have lived in my apartment for 8 years and the cable was in my name. My daughter started an internet package in January and apparently Comcast took it upon themselves to switch the cable to her name as well. The bill is pay as a part of my lease. I am the only leaseholder. I asked for a manager and was briefly placed on hold. The agent came back on line and was still uncooperative. I simply hung up, I AM SO DONE WITH COMCAST AT THIS POINT. Our cable is out through no fault of ours; Comcast failed to keep their appointment time when I would be available; and now will not work with us on fixing a service that I am still paying for. Instead of doing all you can to fix the issue your agents have been rude; condensing and less than helpful. As of today, the cable is NOT fixed and their seems to be no resolution other than to return he4 cable boxes and cancel cable services. I am extremely upset with Comcast and their extremely bad customer service.
Comcast is ripping me off. I recently replaced my Comcast modem with modem I purchased. Comcast raised rates on 10/01/2015. My bill went from $64.35(using modem from Comcast @ $10.00 per month) to $80.56 (using my modem) that is an effective increase of $26.21 ($16.21 rate of increases + $10.00 savings from using my modem). Where is my savings? This is ridiculous and frustrating. I'm tired of fighting with Comcast and changing to ATT U-verse.
I recently spent more than 6 hours on the phone attempting to add phone service to an existing Comcast plan.Was told that battery backup was available in my area and at my request that Comcast would install for FREE, 2 additional phone jacks for the new phone service. On the day the service tech showed up, he informed me that Comcast no longer installed phone jacks at any residence and that I would have to hire an independent contractor to do that work. He also informed me that my geographic area does not have the battery backup support for phone service in the event of power failures. When I called back to Comcast to followup on their bold face lies to me, I asked for a manager and was told they would return my call in less than 30 minutes. That was more than 36 hours ago and I have yet to hear from them.
Comcast customer service is notorious for disconnecting phone calls when customers call in with legitimate complaints. Their customer service reps do not speak English in many cases. If you call Comcast on the same issue and talk to 5 different people, you get 5 different answers and the majority of the time, none of the answers are correct. In addition, they place you on extended holds claiming to "check" on something. Honestly, that is a true sign they do not know their jobs - if they did, they could give you immediate responses without having to put you on hold unless it was an unusual technical issue. Their staff is either not trained or very poorly trained. Do not be fooled when you asked for a manager - you are not being transferred to a manager. I am also fed up with them transferring you from one person to another and you having to repeat your issue over and over and over - perhaps that can be resolved recording your issue and playing it to them via a recorded version. You are constantly on hold for times that extend for periods up to more than an hour before a customer rep comes on the line and then some will automatically disconnect you to avoid talking to you. Even the techs that i know that work for Comcast has confirmed that their customer reps do this to avoid talking to customers. Most reps have very poor grammar, speak in slang and are so unprofessional. I work in customer service and one instance of me doing this to a customer, I would be out the door.
They are only transferring you to another rep sitting beside them that tells you they are a manager. Even the Comcast tech that came out to on the day that the jacks were to be installed for the new service, he informed me that Comcast service employees lie to customers just to get them hooked. Comcast provides poor customer service but yet they continue to escalate monthly costs for phone, internet and cable. It is really bad when Comcast employees (not just one) tells the horror stories about how Comcast treats their customers. I think the techs out in the field try to do their job but it is those working in the office that mistreats the customers.
NEVER fail to demand that Comcast give you a credit when you feel they have mistreated you, failed to provide you with good customer service, failed to show up for on-time tech calls or even when the rep gets nasty with you telling them you are moving your service to another provider because you are a long term customer that does not have to accept their attitude. In many cases, I have been able to get credits on my account because of their mistreatement and attitude towards me. I have even had them to give me free service for at least a 30 day period for their poor customer service. I am so grateful that Comcast was not allowed to merge with TWC.
A Comcast customer service rep contacted me, and told me that my program was running out. He also said that the next Bill would be $136.00. I asked for programs that would be less expensive, and was told that there were none - the $136.00 was the least expensive program. I then asked if he would look for a less expensive program, and I received the following - I do not understand what the problem is and will be cancelling my account soon due to these problems.
I have been with Comcast for over 12 years and this is the worse customer service I have experienced.My customer service representative 's name is Raddin Griffin who renewed my contract and informed of any outstanding charges of 62 dollars in which I payed because he said he can't renew if I had a balance and now I can't locate him and I got hung up on twice today by a male who told me the company was too big for him to find Mr. Griffin, therefore he hung up on me...I have been put on hold,to no avail and have been told that I will be contacted in 48 hours to no avail...they are trying to hang a unbundled bill over my head that is not mine. Mr. Griffin told me that once I renew my contract I would get my new bundled bill. I have got my bill and an unbundled bill that is not mine and I need answers asap or I will have to take my longstanding and loyal business elsewhere!! You can reach me at the email above or my business number to discuss my Comcast complaints.
Comcast is driving me nuts-almost every month there is a bill problem-recent experience-got a letter from Comcast low battery on phone modem-called to get a replacement I said I am not paying for a battery-I pay you all $3,228 a year -Verizon wants my business-no you will not pay for the battery-call from Comcast battery department need information off the modem-you sent me the letter??-went down in the basement and got the information-three weeks later got a little battery which didn't fit-called need the same in formation I gave before-not only gave them that but had the battery in my hand and gave them the number-the battery lady in the Philippines-no can use battery number??-another month goes by no battery-call again your representative I believe from Pensacola FL says we need to send a technician out.
I am not paying for a technician-no you will not have to pay-technician comes out "we don't carry any batteries in our truck"-two weeks later get a the right battery-then comes the bill 8-28-15 for $303.17 call representative #5830 says after about 15 minutes while she checks my bill should be $223.22 I had been charged for stuff I never ordered- I sent in the check-10-7-15 get a bill for $329.70 $60 in arrears-what is going on-call and get representative either #C99 or #V99 no you owe $295.70 invoice is wrong-so I send in $295.70 today I get a nasty notice from some other address in Comcast threatening to cut off my service-each time I talked to a representative I asked is all this information going into the computer on my account so people know what is going on.
Oh yes that is what you owe and it is all recorded. So I now know why Comcast is rated so low against not only cable companies but industry at large-so could you please get this straightened out as soon as possible.
Yesterday, I called to question the $20 increase in my bill. I was being charged for a service I don't even use! That was part of it.. The call lasted 40 minutes. What I was told was that for $112 i could have the same service by your so called LOYALTY dept. staff. This afternoon I turn on the tv and find channels missing. Called again and was told for that price I would have less channels so now I have to pay $129 for what I was told yesterday would be $112. I am very upset! Why do your people say one thing and do another? Why do you LIE? I am on a fixed income and don't need rate increases. I have had the misfortune of having Comcast for cable for 5 years. Comcast has a monopoly in Oregon. I had AT&T in Ohio and loved it. When I called AT&T they said they said the FTC or FCC or some federal regulatory agency would not let them in California, Oregon, or Washington. So who did Comcast pay off to keep AT&T out? Your service is sub standard, and yet you keep wanting more money for less service than AT&T offers. AT&T charges way less and offers way more!
On 10/02 I called to transfer cable but bought the bundle Cable, phone &internet I was given an install date of 10/12. A tech came and could not do job, needed outside maintenance. I was told problem would be solved in 72 hours, then the next day I was given install date 10/21. On 10/21 another tech comes he says he can't do the job because no one ever did the outside job. Then I spoke to tech department they said problem would be solved in 24-48 hours, they transferred me to customer service and the automated system hung up on me. I called the Comcast customer service again a supervisor said he would expedite the ticket and give me a credit and that someone would call me on 10/22 by 10:00a.m. I got a hang-up call and called right back spoke to yet another rep, who says someone said they spoke to me about 15 minutes earlier and that I agreed to have the install on 10/28. I did not agree to this and spoken to no one. So now I am being lie on in addition to being lied to. Then this Comcast rep said that a supervisor would call me in 4 hours that was 30 hours ago. I've had it, Comcast does not value my business nor respect me.
This is the most disappointing situation with Comcast after waiting almost a half hour to speak to customer service and requesting to speak with a supervisor I was told that I could not be connected to a supervisor. That's not customer service that avoidance. This has happened on several occasions and still no call back, no answer no resolution. Thinking about cancelling the service all together and could not even do that. I am getting tired of always being left with no resolution. Enough is enough, it's time to escalate my complaint to the CEO or at least someone who will care.
I wish to express an opinion about the quality of customer support, service especially with the phone personnel. You guys should send a contingent of managers to Florida to look at the service criteria of Bright House corporation. They are very in tuned with the customer, your phone people are not, you get to speak to a real person promptly instead of listening to recorded messages. Your people have incorrectly set up tech services appointments for us and at this last time one operator told us we were scheduled for a tech support person at a specific time and when no one showed up we called and were told we didn't have an appointment, they don't have listening skills to perform, and at least twice we have been cut off at your end by operators. Completely unacceptable service and response.
In late august, 2015, I called and put my TV Comcast on vacation as I would not be there for September through December, 2015. Today, October 13, 2015, I received a bill for almost $145.00 which means they did not put me on vacation mode. I called today and talked to someone and was cut off. I called back and was told that I didn't put it on vacation. Unfortunately for me, I didn't write down the conformation number if I was given one. Danielle did not give me one today as she put me (supposedly) put me on vacation mode. In my opinion, she didn't care less if I went to another company. Listen to the recording she has. So, basically I am out at least $145.00 + depending on what they do with the next bill. I have been with Comcast for many years. If someone on their end made a mistake, I pay the price. Certainly when I get back in January, I will look into another company. Don't know if I will switch or not. That remains to be seen.
I have a Scientific Atlanta Explorer 4250 HDC cable box. This box was installed back in 2009. I am having problems accessing On Demand. I try to get a channel and will be over 10 minutes or never getting one to open. Rebooting never helps. It will jump back and forth between TV Shows and A to C or from one alphabetic letter to another and never stay on a channel long enough to open. Other than being slow, there is no problem going through or changing the other channels. I just purchased a new Vizio smart TV and feel like a more modern cable box would be better. I do not feel like I should have to pay for a new box if I disconnect this one and exchange it at the Baytown, TX Comcast office. If I have to pay to get better service than I am getting (which I think is too much now) I will go to another Television service, such as AT&T of Satellite service.
I have the xfinity app on my I-pad and have tried to watch the baseball playoffs the last couple of days and keep getting error message "3305" - can connect with others stations on the app ,what gives ? This has happened before - why have it offered if it doesn't work - downloaded Tbs app watching game there -but you frustrate me!
In February 2015, I was approached by a sales representative of Comcast asking if I would consider Comcast as my cable provider. After an in-depth conversation with the Comcast representative where he assured me that there was NO CONTRACT with subscribing to Comcast, I made an appointment with and through the Comcast Representative to have it installed in my home; the installation was to include the xfinity bundle including cable, internet, and home phone service for 99.95 per month for three televisions in my home with the included home security system for an additional $29.95 which he promised I could have installed at a separate address. The problem I am complaining about is the latter. I am being charged a fee of $39.95 for the home security system.
I have called numerous times to have my billing corrected which resulted in several months I was only billed $29.95. Now, once again I am being billed $39.95 and have attempted to call customer service to have this problem resolved. How can we resolve this issue by billing my account the $29.95 that was originally quoted me in the beginning? I would love to share a favorable outcome of this issue with my 5000 Facebook friends and 3000 twitter followers as soon as possible.
I decided to bundle with Comcast a few months ago. I have phone, cable tv and internet with Comcast now and I am so sorry I did this. My cable tv is always going on the blink, my phone does not work right every few weeks and my internet service is so slow. I have called customer service numerous times and have found that most of them don't have a clue what they are doing. I have also been hung up on, ad have waited over and over for a manager or supervisor to call me back, which never happened. I have never seen such poor customer service in my life. I will never recommend Comcast to anyone and am looking forward to going back to Century Link when I can. They always took care of things in a timely manner and were always very professional. Never again will I sacrifice good service to save a few dollars a month!
My wireless router went bad so I took it to the Comcast store in Grayson, GA. Well their system was down and so they printed out a receipt with a tracking number: 1z4023vw0395541562. SO I went to UPS and they boxed it up and gave me the tracking number that Comcast did. Well some how the damn thing ended up in North Carolina, So could you straighten this out; also through the weekend we spent about 14 to 17 hours with different "technicians." So when you send the new one I expect a deduction from my Bill.
Today I was excited to get internet and I didn't get nothing.The light on the modem never stopped blink so we can set the box up. So I called customer service and they said they will send someone out to my house to help with the box on the September 22 between 11 and 12 o'clock. So the day comes and it is 20 minutes to 12 when I got a call saying it they need to reschedule a date. That was so unprofessional. Tomorrow I will be returning the modem and Comcast might have lost a customer.
Moving from one home to another is stressful. But who would have thought that transferring my cable would be the largest stress of the ordeal. I requested a change of service address online. A few minutes later i was contracted by a csr to confirm. This was good. I confirmed And was told that a specialist would be in touch with in the next day. They called and confirmed AGAIN that all of my services would stay the same. So that afternoon i get home to find all of my comcast services are turned off. Ok well i can deal with that. It's only 3 days before i requested. I move all the equipment to my new place. Hook it up and call the activation number. They get my internet working a d state that
We were Comcast customers. Aside of general abuse, such as terrible response from Comcast, difficulty with customer service, getting disconnected and re-routed numerous times, you just give up trying to call them. SO, we sold our home, purchased a new one, and Comcast does not service the area we moved to. OK. So I tried to set a shut off date-revert back to the top of this-seven operators later and much distress on my part, I finally get a shut off date, but am informed I am being charged an early termination fee, $500.00! I did not break my contract, I MOVED. They don't care. So I paid my final bill, turned in the equipment, now am being harassed by collections, even though I am making payments to COMCAST. This is just ridiculous. I had excellent credit....had, now I have a derogatory mark! This is inexcusable.
Comcast and xfinity.... Where to even begin. As some one who works from home and spends several hours a day online these are just a few issues I have. The service is spotty at best, almost as poor as the excuses the support line operators will provide. The best part is when my service is down I can't seem to get paid for my time wasted. But alas I can't not pay them for the bill I received, as I was charged for internet I couldn't use, that is until I incurs late fee. If it wasn't for xfinity being the only option in this building I would move services today. But even in America the cable systems can have a monopoly on ask north facing apartments across the nation, because dish can accommodate the south facing units. As for the whole state rating, xfinity has in no way earned even half of the minimum. If you have any other options I would take them.
Comcast is the worst. They mis-schedule appointments without telling you, so you take off work? too bad for you, they don't care. They contradict themselves. They don't care, they are not accountable. This is what happened. We were moving, so we called to transfer service. We were hustled into a 'new' and 'upgraded' service called 'X-1' box which included a free security system. I did not really want a security system, but did not immediately complain. Anyway, they came on Friday after move on Thursday. The installer did not explain the 'new' and supposedly improved system, he basically just hooked up and left. Later, I found out that I GREATLY preferred the old remote, rather than small and black it was larger and silver--so I could read the little numbers. Also, the arrows were not used for simple up and down channel change like the earlier system--they were only used for the 'guide' and/or to see what is showing on the same channel later.
The old system was SO easy---and much faster, you only had to push the up or down arrows AND you could search all the channels without changing the channel very quickly and larger than the 'upgrade.' So, I called--and if you know Comcast, you wait forever and maybe its someone in a foreign country, but I was finally told that since all I needed to do was to take my remote into a physical Comcast store and they would change me back to the old one--all I would then need to do is to call back and have someone 'walk me through the change' . So, I tried this and was told that I could not do this---I would need to have a technician come out and change it for me. Okay--then, they would come on Tuesday morning when my security system was being installed.
My security system? I thought that was today...no, it was rescheduled to Tuesday morning.. (the 1st I had heard of this). Anyway, Tuesday morning comes, and I take off work, only to be told by the security guy that he is only a 'contractor' (he showed me his MCI shirt) and does not even communicate with Comcast, so not only would he not change my box (for One bloody TV!!) but he would not even call Comcast and tell them. I said forget the security system, I never wanted it. (I think this must have made them mad, because then I was told on the phone that they could not reschedule the other appointment--which in fact, had not really been made in their system by the guy in the Comcast store who said he had done it (he was clicking away, how was I to know?)....so after many calls and repeated holds up to 30 min--no exaggeration, I was finally told that my security system was changed.
However, if they sent a technician out again, they would charge me 115$---only to show how great they are, they would reduce it to $49. The Supervisor's name was 'Decarlo' and he refused to give me his last name, insisting that he was the only Decarlo at Comcast.. He refused to waive the fee despite my two days off from work, the changed appointment without telling me, and all the contradictory information given me by various Comcast employees.
He offered an alternative: I should go back to the physical store who had told me wrong before, and swap out the equipment myself---. When I suggested that I was not an IT guy, and would not know exactly how to disconnect the cable box/system and reconnect it, he Decarlo sneered ,"a 3rd grader could do it." Does that sound professional? The only other alternative he could offer would be they would mail me equipment which I could then install myself and then I could take the other cable equipment I had uninstalled myself back to a physical store. That's it. I told him I did not think that was fair and would contact various consumer assistance agencies. He conveyed to me he did not carte.
One of their wires was cut during digging. They returned service to the customers with a temporary wire on the ground across my and several neighbors yards. A permanent wire was put under ground in about a month,and never hooked up. I have tried to get the wire removed for five months. They give a new order number every time I call and I have called about 11 times. I don't have Comcast as a service and the way they do business never will. The last time I called they gave me a false corporate phone number.
Just a note that Steven Young of Eugene, Oregon is a rude and unqualified "so called" tech. A young man of maybe 22 years old, screwed up a simple installation and then when called back the next day he showed up for 5 minutes and then drove away in his Comcast truck without saying a word. Comcast supervisor was contacted and they are aware of this rude and unprofessional conduct. We still haven't fixed the installation problem yet.
I've been a paying Comcast customer on time for over two years. I called and asked if they could lower my bill due to downsizing at work. They said sure we can help you,no problem. But I would have to get a triple play. I didn't want to but they reassured me that my bill would be lowered by 60.00 dollars a month. Great, I'll take it. Two weeks later I get a bill from Comcast for 400 dollars. Triple what I agreed to. I called and was told well that's what you ordered. NO NO, I said they would not believe me. They said we'll review your pass phone call and get back to you. BIG LIE, they never got back to me and when I called again they insisted they were right and I owed the money. I don't have the money so l had to cancel. I'm 60 yrs. old and only have my income to work with. Now I have no TV to watch. Its going to be a long quiet winter!
August 18, 2015 I contacted Comcast to set up a service transfer from building C to B in my apartment complex. That day, it took 2 hours to complete the transaction. I was transferred, disconnected, put on hold and treated rudely. My Landlord changed my moving day to Friday August 28, 2015. August 21, 2015, I called Comcast and changed my transfer appointments. The confirmed appointments were Thursday August 27, 2015, Comcast would arrive at 3700 Gateway Dr. Apt. 401. I was told by Comcast employee the servicemen would be there between 11am and 1pm. Saturday August 29, 2015 Comcast would disconnect service at 3800 Gateway Dr Apt 20. On my moving day which is Friday August 28th, I would take equipment from apt 20 over to the new apt 401.
I explained to each and every Comcast employee the reason these days were so important to me as a customer of approximately 40 years. I am disabled. I am housebound. I only sleep from 10p to midnight. I keep my TV turned on for 22 hours a day. I need the distraction from my pain. I also have no other form of entertainment. ANY kind of disruption in my service would mean a great deal of suffering by me. Connecting at the new apt on Thursday and disconnecting the old apartment on Saturday, would assure me of no disruption of service. On August 20th I called Comcast and explained I had an appointment for disconnecting my service at apt 20 the next day that was cancelled and rescheduled. I told the employee I wanted to reconfirm the change with Comcast so I DO NOT lose my TV service on Friday.
I explained I watch TV all night long as I do not sleep. He assured me the change was made and in no way would my service be turned off until the following Saturday August 29, 2015. Before I hung up, I asked him to repeat what he just confirmed one more time. I was scared my TV would go off during the night because of previous trouble with Comcast. I was watching TV in the middle,of the night and at 3am August 21, my TV was disconnected. I was so disappointed after all the precautions I made with Comcast. I called and was told my service could not be turned on until the office opened the next morning at 8am. This was told to me around 4:15am after being in the line with Comcast off and on since 3 am. I was disconnected twice while being transferred. I called over and over answering the same questions over and over. I became ill and needed to be taken to the doctor at 9:30am the next morning. I called Comcast at exactly 8:00am and asked to have my service reinstated. That call took 1/2 hour after being disconnected yet again during a transfer. When I returned home from the doctor, my TV was on again.
Yesterday around 10:45am, I called Comcast before I began packing to move. I wanted to make 100% sure they would be at apt 401 August 27, the next day between 11a and 1p so my son could let them in. I was to,d I had no appointments scheduled with them anytime in the future. I said, there must be a mistake and I gave him my confirmation dates and times for both reconnect Thursday and disconnect Saturday. I explained to this man I set this up,last week to be 100% certain my service would NOT be interrupted. I have to cut this,short as I am feeling ill again due to this stress Comcast keeps causing me. After being disconnected 6 times and calling back to answer the same questions I had been answering all,last week, I finally said, "yes" to the survey. During the survey, I answered 1 for all my questions and was disconnected right in the middle of a question. Did Comcast do that in error like the last 9 times I was disconnected, or was it because it was a negative survey? I called and asked for a manager. Every time I got disconnected and had to call back, I had to start my story all,over with a new employee.
After getting nowhere, I just kept repeating, "please, I beg you,,let me speak to a manager with Comcast". Around 1pm after beginning this simple confirmation at 10:45a, I was connected with a manager in Tennessee named, Kristin. She had a southern accent and told me she had no record of any appointments for my account. I said, that is impossible as I was given a window of 11am and 1pm on Thursday to have service connected at 3700 Gateway Dr. Apt 401. She held firm and kept telling me the earliest she can have someone come to apt 401 to transfer my service was September 1, 2015. I said that was completely unacceptable as I have had this appointment for a week just so I would NOT have ANY interruption in my service. I told her I was ill and needed TV 22 hours a day. She was rude and kept saying, "ma'am", I cannot make a special exception for you. I said, please just honor my confirmed appointment.
We argued for a long time. I asked to please speak to her boss. She proceeded to actually tell me her bosses do NOT have telephones. I couldn't even believe she just said that to me. Comcast bosses do not have any telephone service. She said, how can she give me a number to call when they have no telephones. I told her my request to honor my appointment is not asking too much. I worked for a major airline in the Philadelphia International Airport for 35 years and I know she can help me if she valued my business. She said, "well I am sorry, there are no openings tomorrow". She said, "ma'am, I will not be hurt one way or another if your service is or is not turned on tomorrow". I told her in 35 years of working in customer service, I have never spoken to a valued passenger of ours like that. I said, "goodbye" and hung up. Very calmly, I re dialed Comcast yet again, listened to the prompts and asked to speak to a manager. Kelly, in the Pittsburg office listened to my problem of the last 2 1/2 hours and the past week. I even mentioned the 5 days last month we went without wifi service because we had to wait for an appointment. Kelly contacted her dispatch and reinstated my appointment for Thursday transfer to new apartment 401 between 11a and 1pm. She was very polite and apologetic.
During the time I was speaking to Kristen from Tennessee, my TV went blank. It said there is a problem with the hub top box and gave instructions to unplug and plug back in after 10 seconds. TV should reboot and be fine. I told Kelly my service was disconnected while I have been speaking to Comcast during the past 3 hours. She spent 1/2 hour making 6 attempts to reinstate my TV. She said ther is a disconnect pending. She said although my recorded shows were transferred to the new apt, my TV will,stay on. I thanked her and hung up. I waited until around 2:30pm and called Comcast again for my 30-40th time in 10 days. I spoke to Jason in Pittsburgh. He also said the TV would come on and stay on until the disconnection appointment on Saturday. The TV turned red and said service is no longer available. Call xfinity. Now, if you can believe this, I actually called Comcast AGAIN, told the woman my situation. She said, she can't reverse the service back to my apt 20 for the next 3 days. I lost it,,it was too much for one person to handle. I became very, very sick. I said, calmly, please do what ever it takes to reverse my service. I am sick, housebound and rely on TV to get me through my days.
I cannot go 3 days without service. I explained I called a week ago to make these appointments accurately so I would NOT ever have to go without TV. She called back at 4:40pm and said she is working on it and will,do her best I had to go to my daughter's so I wouldn't have to sit in a quiet room and wait for Comcast to see if they can reinstate my TV I spent from 10:30am or 10:45am until 4:30 in the afternoon trying to settle something that was set up and confirmed last week. I feel completely abused by Comcast and would cancel my contract if there was another cable company in which to join. It's 4:08am. I have been sitting in a dark room since midnight. I will not have had TV service for 3 days and 3'nights IF on Friday, when I take my equipment to apt 401 I finally have TV service. There is no guarantee of anything where Comcast is concerned. I am completely dissatisfied with this company and the way I have been mistreated in the last 10 days.
I spend total of 13 1/2 hours speaking on the telephone with Comcast just to transfer my service from building C to building B. I took EVERY measure to assure my service would NOT be disrupted during my move. I have no idea what will,happen over the next 3 days. I do know I have a contract with Comcast to view television. I, however,,have NO TV service for 3 whole days. This is very poor service. I'd like to be contacted. I'd like to have my service reinstated and not interrupted again I would,like someone to speak to Kristin from Tennessee concerning appropriate customer service for your company. If Comcast stood behind their,commercials, I believe I deserve some kind of compensation for 10 days of stress, 13 1/2 hours of telephone time and the,loss of my TV for,3 days. Jason, gave me a $50 credit on this months bill. That was kind of him and he was respectful along with Kelly. I'd be happy to pay Comcast back the $50 to be able to watch Tv over the next few days and nights.
Since February 2015 i have had exposed wires coming from my box to my house. The tech came out late to fix a connection problem he removed the box that holds the wires that attaches to the house and ran a new line from the house to the street. he left my house wires exposed and told me that he would return the next day to re attach the box and lay the line. I have never seen nor heard from him again. I have called many time over the past 6 months with the same old story someone will call you back. I am now at the point where i have to go outside during bad weather and "wiggle" the wires that are exposed to get a signal.
I received a missed call 8/12/15 and called them back 8/14/15 to find out that the ticket has been closed and I have to start this all over again. This is what happened the last 3 time. I have even gone into one of the store fronts here in Jacksonville to try and set up an appointment but no someone has to call. At this point i hold Comcast responsible if anything happens to my son while cutting the grass, due to he has to move the 35+ feet of exposed wiring around to do so.
I do not know when I started having problems with my on demand because I hardly ever use I returned home from vacation on 07/10/2015. I tried to go on demand to watch a few TV shows that I had missed while on vacation. All I could get was an error message. I tried calling Comcast and all I could get was recordings that had no selection for my problems. I tried a few days later and did get a person that tried to send a refresh signal that did not work. The agent I spoke to suggested sending a tech. out, I do not remember how many days I had to wait but the on demand worked while the tech. was there and stopped working when he left. It took about two or three days to get another person on the phone. the same process in resolving my problems was used down to sending another tech out some days later.
To cut my complaint short, I am still having problems with my on demand and this Sunday (08-09-15) I had trouble watching a few regular cable channels. I have had three techs. come out and I am still having problems with the on demand and now sometimes with the regular cable channels. Every time I am able to get a person on line they tell me that they will credit my bill for the time lost but the problem will have to be corrected before crediting my bill, the credit sounds good but I would like to have my cable working correctly again. I enjoy watching my TV and would like to be able to do that again. I am now waiting on another tech. to come out again, this will make four (4).
I am ready to let Comcast go and find another cable company. I swore by Comcast, I have been with them for at least 10 years and when asked by other cable companies to switch I always said I was happy with Comcast, that has changed this last month. I am tired of calling, I am tired of technicians coming out and having the same problem a few hours after they leave. I hope someone can do something about this problem. I guess you say " why not leave if I am that unhappy?" believe me if this problem isn't corrected and my bill credited I will leave. Sophia (601-714-6268) day 8am to 5pm
I talked to a rep from Comcast today. I finally go an American on the phone that I could understand. In the past I have got people from other countries who I could not understand. I would ask them to repeat what they were saying until I would give up. Why do you not have Americans on your phones?
It is not just the experience, it is the quality of what was done and what was not done: My mother, E. Williams is a senior citizen of 87 years-old. She has had service with Comcast since the mid-80's. On more than a few occasions, I've had to confer with Comcast regarding billing and customer service. Her last bill was for $131 which was deducted from her checking account, the month before that, the bill was $91. If the payments are taken directly from her account there should not be any late fees. But the cost of service is too much and the enormous amounts for same service is ridiculous and unwarranted. Comcast has caused an elderly woman to be drastically overdrawn in her account and put her in financial stability in jeopardy due to your greed. You state that there are no other promos for her, a loyal customer. But I suggest that Comcast create a loyal customer base price for them and senior citizens. Secondly, I suggest that Comcast offer a forgiveness program and credit seniors incentives to remain with you. However, if it is more important for you to ignore them (seniors) and deliberately overcharge them, I suppose there is nothing else to do except to make sure this does not happen to my mother again by changing providers and placing the results of Comcast actions or in-action where it serves us best.
I do not have Comcast services at all. I have not for 6 years now. Comcast has put have red and orange markings on my front lawn to dig it up to put in cable. Neighbors across the street and others down the block have Comcast. I told the guys who were surveying that I did not want my lawn dug up for cable. They didn't respond. I will have a law suit against Comcast if my lawn is dug up. I am preparing to put my house on the market in a months time and I won't have my front lawn totally destroyed by being dug up. I expect a response by Monday.
I have been trying to get my bill corrected for over 2 months.. I reduced services because we didn't watch more tan 12 to 15 channels. I was told by Monique in " customer resolutions" on about May 17 my current bill should be $16.25. On line statement continued to show $37 and a few cents. Called back and Hyacinth Hall in "customer resolutions" gave me the $16.25 price and told me to pay that on line. I did on about that date, and my bill continues to show a balance of over $21. Ms. Hall told me in an e-mail my future bills would be $22.48 "plus taxes & fees."
I received an HD converter, which I was told by phone would be free. But the next bill charged me $10 for the converter, so I returned it. Then I was told it should be only $3. May 31 I received a confirmation that it had been received and would take two weeks to remove it from my bill. (Don't you have computers?) My current issue is the $21 balance and the $2.48 (not $3) for the converter. Not much money. Why don't you just tell the guy in the billing dept to take it off and we'll move on. I have bought a streaming device and an indoor antenna which give me everything I want to watch. So if you want my business fix the errors and show me on a new bill it's been done.
We need help. We have been trying since November to get our Comcast On Demand fixed. We have called, had several signals sent, had service men come to the home. The box has been replaced, a cable run from the box itself in the street, every signal sent, it’s been reset, service men each came back twice. After they leave the problem is not fixed, and we do not hear from you again. We have paid for a service we have not received for over six months now. We have done everything we can to resolve the problem. We have not been helped nor has anyone ever called us in response to calls to see the problem remedied. Why is this important? My wife has stage 4 cancer; she is at home and on treatment most of the time. Dozens of times we have wanted to watch an on demand movie, or show, hoping against hope it will work. We are tired of asking and requesting only to be forgotten.
I was having trouble with my internet service, and I called Comcast for an explanation of the problem. Your representative told me that services were down in my area and that it would be operational by midnight. However, it was not and a day had gone by and my internet was still not operable.
I called again and your representative said to me the package I have is too slow, basically, and I needed to upgrade to something else. I asked what the cost was and it was higher than I was presently paying. I specifically said no that is not helping me. I just need what I have to work properly. He put a manager on the phone, a foreign speaking gentleman and he stated to me the same thing.
I said again, that is not helping me because it will cost me more than I am paying now. No. I do not want that. I found out months later that it was added anyway and I was told I should have called and cancelled it. I said how can I cancel something I never ordered?
My services were changed without my permission and now I am being penalized and charged for it. It is not fair. I have the internet, obviously because I need it. I have called several times and spoke to several customer service people, still with no results. I was told to pay $17 dollars and some change by a certain date and this is what I done. Only to fine out later that person informed me incorrectly and the remainder of that amount was tacked onto my bill along with the cost of a service that I did not order.
What happened to pleasing and treating the customer fair and justly??
Last night (5/20/15) was David Lettermans's last night. I have watched him for many years and was anxious to see this show. Well, there was no sound on my TV while the program was on - Sure - when the commercials came on the Sound was loud and clear. I was very disappointed.
Comcast is not providing a good service. The past few days there was interruption when the TV would go blank for a few seconds.
Also, a couple weeks ago, Comcast came and installed a box in my front yard without communicating with me. I now have 2 of your boxes in my front yard. With 2 boxes it seems I would have better cable service.
I hope Comcast reviews the numerous complaints they are getting and improve their service.
Made a payment arrangement with the person that called mean 5/15/15. I was not able to give him my credit card number at the end the conversation because I was in a public place. He did not tell me at the end the conversation that payment arrangement was not valid withou a card info. My cable was disconnected on 5/18/15. I was thinking he made an error with payment arrangements because he had the wrong information when he called me. I had to correct him.
I called Comcast. No help with any customer representative, no supervisor available to talk to me. I was told a supervisor will call me back or I can call the same number that called me, the collection departement like the representative said.
They were the rude, unprofessional, it's sounding like I was wasting there time. I had to deal with different people not caring about my problem. After the 3third call, a decent person was able to listen to me and didn't transfer me to an automatic payment system, got me Ebony the supervisor who restore my service and charge me a reconnection service anyway. I set the the payment for Friday the 22 like I had asked from the beginning.
I have been with Comcast over 10 years. I spend 2 hours trying to get somebody help or attention since that conversation was recorded they could retrieve it, I was not making this up. Awful customer service, not caring or helpful don't appreciate the business over all this years. I am very disappointed Comcast or xfinity.
I have been a Comcast customer for 5 years. Those have been 5 of the most horrible frustrating expensive years of service I have ever endured. I have been paying over $200 a month for internet, television, and phone. Internet was their blast 105. Never ever did I get a connection speed of over 25 MBPS. uploads of 1 MPBS. Frequent service interruptions, Constant problems using On demand. Response to complaints was nonexistent.
I finally got fed up with paying so much money for such a horrible semi functional product and called to cancel my service. What a horrible experience. I feel like someone tried to strongarm me, and intimidate me. I have never agreed to, signed or discussed a contract with Comcast. When I insisted on severing the relationship with this horrible, unethical company, I was told I had a contract with them and that I was subject to early termination fees. This will probably be resolved in court.
I am currently waiting on them to review the conversation where I was supposedly told I would be under contract. This conversation doesn't exist. Comcast is using storng-arm, intimidating practices to try to keep me as a customer they can ripoff. Unbelievable. Never do business with this company. Completely unethical, deceptive, and dishonest. Like I said, I will end up in court with them over this one.
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