Ace Hardware Customer Service
Rated 1.53 of 5 Stars
Based on 17 Complaints

Contact Ace Hardware Corporate

Toll free phone number: 866-290-5334

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Ace Hardware Contact Information

Report complaints to corporate and get satisfaction

  • Ace Hardware headquarters address

    • 2200 Kensington Ct
    • Oak Brook
    • IL 60523-2100
  • Company website

  • 1-800 phone number

    866-290-5334
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Ace Hardware Complaints

Browse more than 17 reviews submitted so far

20

CHRIS WAS RUDE- SAID HE WAS A MANAGER VERY ABRASIVE- I WANTED TO BUY A CEILING FAN SWITCH- HE WAS RUDE AS SOON AS I WALKED IN ASKED FOR HELP TO FIND THE SWITCH! SO I WENT TO ANOTHER STORE- TERRIBLE CUST SVC

20

Ace hardware advertised Scotts Turf builder for $21.95 with a bag or Scott weed filler free on 24 thru April 29, 2019. When I went to purchase the product the store in Webster Springs, WV 26288 was sold out and I was given a rain check. When I went back to purchase it the clerk informed that the owners would not honor the rain check.

20

I began working at Clairemont Crown Ace Hardware in March 2015. I loved working at this store. The staff was fun to work with. I kinda felt like they were my extended family. We all supported each other, on and off work, well at least the majority. I was hired as a cashier and I worked my way up to head cashier. My reviews I received were fabulous. Fast forward to September 2017. The last review I received was so great, I had to laminate It, because I was so proud of it. Next thing I know, I'm called into the manager's office and told I'm being suspended because another staff member has filed a complaint against me. Saying this person overheard me offering an illegal substance to a fellow associate and that it is company policy to suspend the accused party and the accusing party, while they investigate. That was on a Friday.I thought for sure if they did an investigation, that the truth would come out and I would be proven innocent. I was scheduled to work again that Sunday, so I arrived to work only to be told that they were terminating our relationship. At this point I am in total shock. So I asked them who made this accusation and they told me that they are not required to divulge that information. So then I asked who the staff member was that I am accused of making the offer to? And again I am told that they are not required to divulge that information.
So I asked them if this person corroborated the story and they told me yes it was corroborated.
So now I am feeling like I just got sucker punched in the gut.
The thing that was the most awful was how the Manager Kevin Coleman treated me. Like I was just a piece of shit that he needed to scrape off his shoe. I admired him & loved my Job. I was one of the most dedicated employees they had. And that last rave review I received was done by Kevin. There was never a day that I did not look forward to going to work. I loved being there and helping the customers find what they needed or come up with a solution to their problems.
But you know what, here is the real kicker, that just sends the whole ordeal right over the top.
It's been over a year since this happened, but I just found out the other day the rest of the story. And who the other two players were. Reenie Frisk was the accuser. She supposedly overheard me offering the illegal substance to Abby Tognarelli. Ok, so this is how it was really reported. Abby was living in a halfway house. She pulls Reenie aside and tells her that she asked me for some stuff and I give it to her. Later she feels guilty about it and decided not to use it and supposedly gives it back to me.
This is where it gets a little fuzzy, because
there is a big discrepancy in the two stories, neither one of which is true. So for some reason it is decided that I am going to be thrown under the bus. So Abby won't get into any trouble. And she also gets to keep her job at Ace. Reenie Frisk has since, been fired for inappropriate behavior. Not about this incident, but A whole menagerie of other misdeeds, too numerous to list.

It really broke my heart to hear that Abby was the original accuser , because I was under the impression that we were friends, instead, she stabbed me in the back and I am not even sure why.....

Because I told her, NO, I couldn't and wouldn't get her what she was asking for?

Thanks for letting me get this off my chest. This has burdened me long enough. I can move on now to better things and put this chapter behind me.

Linda Lee Clark

20

Bought a stihl chainsaw at Keith's ace hardware in Brady TX. The saw had issues,and upon returning it was made to feel like I was ignorant. I have been using chainsaws for years. Very poor customer service and attitude. They are Johnny on the spot when selling you something,but God forbid you try and bring something in with an issue. Will never shop ace again thanks to big Mack !

20

On 12/8/2018 - 4:46 pm. I went to this store in between working 2 jobs. The woman ahead of me was chatty, and while checking out, held up the transaction by taking a cell phone call. This was allowed while people were waiting. When I called the manager, he said they don't do anything about that. So it was okay with this manager that people were held up while this woman was on a cell phone call. Bad customer service.

20

Gentle(wo)men, I was sold the wrong item. Called another Ace to see if you had the right item (answer yes we have 5 in stock). Was assured that you did & had 5 in stock & double checked price (matched to Ace website price). Get to store, an associate asked if she could help, told her what I needed & she just point's to an aisle & say's it's over there & leave's me hanging. I gp over to look for & can't find, go back to here & ask's for her help & she get's an attitude like I bothering her. She get's another associate to help. He look's & look's & is getting upset at me that it's taking so long to find (which he finally doe's). I ask him the price & he give's me a different one from the website & I ask him to go look it up (I'm wasting his time now). He finally find's & agree's with me that I have the right price (computer confirm's this). I thank him & go to pay, then it come's up a different price at register. I tell cashier & they call for assistance (again) All your employee's are getting mad with me that I taking up so much of thier time. They again try to me charge me a higher price at which time I ask for all my money (refund from previous item purchase). They are having a hard time returning my money (they got the floor manager, salesperson & 2 cashhier's trying to refund my money (now everyone is pissed at me). All this because of mistake's on your (store) end of transaction. This happened at your store # 14359 (Holy Hill Florida). Your staff need's to be retrained or fired & I'm owed an apology. Mr. Joe Frogg

20

I was supposedly hired for merchandising position at a small hometown store. They had me work almost 2 weeks claimed i was not performing my job to their satisfaction and because I wasn't in there system or in the payroll since I worked with no w2 or I9 form on place. They didn't have to pay me for my hours. I thought that was against federal business law. I am not nor did I sign a independent contractor waver to work on the property. And they have employees who are using illegal drugs on
the premises and working under the influence. It truly saddens me, love ace hardware, and the idea that this franchised store degrades the Ace Hardware name is sickning. Plan to present my case to the labor commission. I hope my complaint will be received at corporate level. I consider this discrimanation. May file a law suit, I understand right to work law. This was way beyond that deffination!!!!!

20

Good day,

Sept. 30, 2018 I went to Ace Hardware SM City Iloilo Branch, Iloilo City to redeem 5 BDO original charged slip, I would like to complain your Manager/Supervisor Mr Robito Roquero Jr. who processed my transactions, because of his "Incompetence" 2 charged slip was error message already redeemed, this is impossible because I presented to him all original charged slip, then the remaining 3 was processed by his staff and was all successful.

I will not accept that I was denied of my priveleged for redemption.

I hope this matter will be resolved at the soonest time possible.

Thank you

20

The experience at Ace in Hillside 226 Long Avenue, Hillside NJ 07205 I went to purchase the paints that was on sale and the saleslady who was at the location was very nasty. She did not have anything that I asked for oh I sold out of pastel colors jumping to conclusions before I could ask a question just blurting out things I dont give rain checks I did not even ask for a rain check. She acted as if we were criminals and we did not come to spend money. If this store is in our community she should not be treating people in the hostile nasty way that she did. I dont understand what was her problem I came at not even 4:30 in the day not at the end it was apparent she had a problem serving us. I hope to never experience this kind of mistreatment again.

20

I bought a 30 gallon hot water heater no the 2-8 took it back on 2-9 they didn't have one to replace the one i returned and said it w take up 7days to get my 428$ they called me on the 2-12 said they was bringing one from Jacksonville store i got there they wanted me to pay another 428$ i will. Never shop at ace hardware

20

my son went in to ace with a belt sander he bought there it did not have the bag for it and there was a disagreement with my son and your manager calvin james franks and to day my son went in to buy a plug your manager told him to get the hell out of his store and push him all that is on the cameras my son filed a cop report on him when i went in before any of that happen i was treated like shit from your workers and calvin and i have not went in sence then if nothting is done about this i will put it on face book

40

Purchase a refill on a 40lb propane tank. Was told someone would come out and fill it. Went back into the store repeatedly asked for tank to be filled. After 45 mins was told they were sorry and only 2 people working the floor

20

I went to Three Fountains Ace Hardware on 11/4/2016 to buy paint. I purchased six gallons of paint for a total of 177.56. I told them I had a coupon for a free gallon of paint with my Ace Rewards but had forgotten it, and since the painter was waiting I would bring it back to them. They said nothing, checked me out and I paid for my paint. I then went back to the store with the receipt thinking they would refund me the amount of one gallon of paint. Instead they told me to go home and get all six gallons of paint and bring them back and they would start all over again. First of all my painter was waiting on me and had opened some of the paint. I am standing there with the receipt and she had just checked me out, is she not smart enough to know how to refund one gallon of paint. This was totally ridiculous and I am fed up with this store.

60

I bought 2 shower heads (40078) and they both whistle, I was wondering why they do this. I usually trust Ace when shopping for hardware, but cannot find a technical support line to call and get some help with my plumbing install.

40

Well this is what really got me, I live in ft. Myers and a veteran and have a card from the VA with a photo. I have done business with Lowe's (your competitor) and Ace Hardware and have accepted my card and received a thank you for serving sir. Your store (on 6 mi Cypress) refused my card, showed me a copy of what is accepted. I went to customer service and they also agreed that N/G and no thank you. I served 2 years guarding them that I was happy to do.You suppose to be a leader. Needless to say that you lost this Vet. and probably a lot more. I have been is sales before retiring, I can't believe your policy, perhaps you should review it and be the leader that you are.

80

I love Ace Hardware, no complaints from me. The customer service is wonderful the people genuinely care about you getting what you need easily. Last week, I went to Ace for an air filter and the woman even went into the back to check for the right size that I needed. I was blown away by her caring nature. I do not see many hardware stores left like Ace, most have been replaced by Lowe's and Home Depot. Still, whenever I can, I will try to shop there.

60

I was looking out to paint my bedroom with a particular color and had some hardware requirements for which I contacted Ace Hardware. They have given me unmatched services and I was extremely pleased with them. I have found few more products under the clearance sale which were useful. I recommend AceHardware to anyone who is looking for hardware stuff for their home or office needs.

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