Redbox

I got charged $120 for movies I returned. I’ve been emailing them for 3 weeks with no response. The box was malfunctioning and gave me three different movies and then said I didn’t return them since they didn’t register as the movies I rented. Super frustrated!

The number doesn’t work to call them and no one is reaching me by email.

I can't seem to find a working kiosk anywhere in my area.

Rented movie took it back next day then they charged me 29 and some odd cents on my account I want my money back in my account by Monday

Lyle, Lyle, crocodile wasn’t able to be watched. Wasn’t able to be read. Want reimburse or coupon for free rental.

Redbox stole $7.22 from my account. I need my money back asap! If not, I will take legal action as I have proof of everything.

Why have you removed all of our Redbox in my town of Jenks Oklahoma? You only have one left at Walgreens and it’s way out of the way we had 3 more locations here and they are gone now! No one wants to have to go to Walgreens it’s convenient at the Walmart here or kum n go I guess we won’t be using it anymore like a lot here in my town

I’ve been a Redbox customer for many years and have enjoyed.The last 3 times I’ve used points for a free movie you’ve subtracted the points and charged me for the movie.I’m very dissatisfied!!! I don’t know if I’ll ever use Redbox again!

Okay I rented a movie at red box and I was at fault because I forgot to return it or at least return one of the two movies I rented I had no idea. They didn’t email me nor were they charging my bank every day for the rental so I had absolutely no idea and this movie has been sitting in the case on my stand.

Well today they charged me 40$ for the movie instead of charging me a little bit each day which I would have noticed and it’s frustrating because this movie is worth 17$ brand new at Walmart so why charge me over double and without the case at that. Not to mention if I remember correctly the red box I got it from is selling the movie for 4$ so why would they do that.

The lady told me that I can get a 10$ refund if I return it but that’s absolutely ridiculous I will still be down 30$…

Redbox authorized my card 4 times in 1 day when I didn't even try to rent anything. Called customer service and was told that's just a thing they do when you rent. Ok I get it, but 4 times in 1 day with no rental?

Then I notice multiple random charges from them.

26 for a lost disc. That is a total fraudulent towards the consumer. I will never rent another disc from redbox again I will also be calling better business on the company. I'm told since I didn't notice the charge in November there's no way to fix the issue shitty ass customer service I called Dec 2nd on there's no fix yeah right I work in customer service and

I'm a manager all I can say is poor poor service and I'll be letting everyone know that I know

Charging me a fee for a movie that has been turned into the box in Starkville MS on highway 82 at dollar general store 23.00 I don't owe and want my money payment put back on my credit card

I finally got my child to watch a movie with me. Spy cat and when we came home to watch it my receipt says spy cat but the movie is an adult movie called nope. I called to get back my money gave them my last 4 of card used and my zip code the guy said he can’t help me because I’m a guest I need to make an account. No thank you.

I haven’t used Redbox in a few years and now never again

I have already explained this to the customer service person on the phone. I rented 2 movies Jeepers Creepers and Munsters on 10-7-22 and returned both of them on 10-13-22. They changed the day on when it was returned because it still said rented. 58 today.

It's not my fault the machine didn't scan it as returned thats 6 extra days I'm being charged for when it was returned. I rent all the time from redbox but this really makes me want to say screw redbox!

Fix the machine and I wouldn't still be paying for a movie I dont have.

My movie wouldn't play for me lot of static wile playing the movie. The movie is Firestarter

Redbox charged me normal price for two movies one night. 99 for absolutely NO REASON at all. This isn’t the first time it’s done this but this will be the last. It’s charging my card more than double for no movies.

New updated movies are not making all zipcode. This is happening more 31211 is the zipcode

If you rent a movie using the application thirty minutes before midnight, I didn't expect to be charged for that night. I picked up disks next day after 6pm. So I return them before 9 pm and I am being charged for two full days WTF!!

And again I will uninstall this app. Pointless to use Redbox with all the streaming

Cant log into my account I have been tryn for a month or two my old email address use to be [email protected] I had to make a new one so I tried to change it to my new email address [email protected] and it won't let me log in keeps saying email already being used hopefully you can help me please I would love to be able to use my redbox account you can contact me at [email protected] or by text message at 812-557-7573 please I need my account

costumer servise supiviser john 10121931 told me that if i was unable to return king james movie transaction 4743136840 that i would be charged over 33 dollars for it. 99 + tax. this is some block buster BS. com or by phone at 1 785 241 3190 my name is jeremy m ward

I got the movie self while ago wouldn't work wouldn't read disk had another movie also did same thing now just today I got dead pool 2 an it's not working very pissed off

Can anyone explain whyRedbox constantly 'removes my revies' after writing a review? I don't believe I have crossed any particular guidelines, but every time I write a review, it comes up stating 'remove review' and then it's gone? What is up with Redbox?

They increase their price, no longer have the online 'chat' and a phone number when you call that puts you on hold for-ever if you have any questions or a disc that does not play. When you finally get connected you come to find out you are calling Taiwan/Iran or some other third world country so the people that are answering the phones barely speak English so the entire experience is frustrating and gets you no where.

If you can address my concerns beginning with the first one I would appreciate it, then proceed to answer why you…

I got 4 movies out of the red box at CVS in santa fe tx all 4 of them will play and then stop playing bout mid way through one movie will play through the preview then maybe 6 minutes in to the movie it freezes and that was only today movie I also got 3 two nights ago and one move did it as well I feel as if the company should be doing more mantaning and

making sure the DVD our good and not all scratched up I would like some typecof refund cause 5 out of the 7 movies was not watch able and almost $2 each for them not to work

the staff ask me to take 3 hours eventhough its not fully 3 hours..

We rented the movie Aretha on 12/31/2021 and 1.96 was credit to my Cash app card. We returned the movie to Red Box on 1/1/2022.

On 1/18/2022 I received a notification from Cash app that Red Box had charged my Cash app 33.34. I didn’t make any rentals on 1/18/2022. Thefore, I am asking that the funds be returned to my Account with last 4 digits 5279.

In the area surrounding Madill Oklahoma, often the new titles are not available Tuesday morning, sometimes not available till Thursday or Friday. I make a special trip each Tuesday to get DVDs but the Redbox is unreliable. For this reason I am signing up with Netflix.

Redbox has charged me $103 from my bank for three movies that was returned two days late. I'm asking for a refund to be deposited back to my bank account

we cannot give you a refund sir she said then after some explicit words i said can i speak to your manager after being on hold for 10 mins she said im connecting you now and then got disconnected conveniently why would somebody call to ask you to put money back into the account from which you stole it!

WE WILL NO LONGER BE USING REDBOX AFTER YEARS OF RENTING MOVIES THAT LETS FACE IT 90% OF WHICH END UP BEING CRAP I HAVE REPORTED THESE THIEVES TO THE BBB HOPEFULLY THIS WONT HAPPEN TO YOU

Used my credit card to pay for a movie on their web site and not long after I had a number of unauthorized charges show up on my account. When I called to inform redbox I was put on hold for about 30 minutes then they hung up on me.

Called again and I was on hold for one hour waiting to speak to someone and then again they hung up on me. Can't help to think they have security issues and don't want to speak about it. Done with Redbox!

We live in Eastern Washington State. It is actually central Washington. Ellensburg, WA 98926. For months we seldom get any new releases. Atleast 40 miles to 50 in the surrounding area. Can you help?

My husband rented 2 movies on a 2 day rental and actually returned them the next day (a day early). 19 charge for non return. I made MULTIPLE calls to customer service only to be told there's nothing they can do.

They essentially were calling me a liar. Horrible customer service!! I will never rent from Redbox again and in fact have closed my account. If I could give them 0 stars, I would have.

I rented The Virtuoso on Weatherford Tx and I’m assuming it’s scratched, it starts then stops continuously. Usually the DVD’s are good with Redbox. I’m not wanting money back, just don’t want anyone else to end up with this same issue with this dvd.

Now onto the second dvd I rented from Redbox, y’all have a good, safe weekend.

When you try to watch free online movies it's 5 commercials every 5-7 minutes

We rented the Little Women movie from a local Redbox yesterday, and after watching it for an hour, it suddenly skipped ahead 50 minutes each tried we tried to play it. We took out the disc and cleaned it, but had the same outcome after that.

We were disappointed that we could only watch the first half of the movie and had our movie night cut short. Thank you for your time. Melissa

I have rented several movies over the last few months and three out of say five will not play. they will start at an odd spot and skip around to differnt parts. highly annoying! jexi and knives out were exspescilly bad.

the discs have a slight discoloration to them i dont know if thats whats causing the issue or not but im very tired of spending money and getting nothing for it .

try to return movies the next day and store was closed on easter sunday. tried 4 other locatons and was different redbox machine. and counldnt accept returns in original package. very poor operation.

rented terminator dark fate most of the movie was to dark to see . so we didnt finish movie

I brought two movies at this Box in killeen Tx.Where I have gotten them before and now, both movies start and then go black on screen in the beginning of the movie, both of them do the same thing, throught it was the player, So I tryed a movie brought from Walmart and it played fine.Done with buying Movies from Red Box.

I have used Redbox since they launches. SO another words for MANY years. I have never had a delinquant issue on my end for years. I returned my movie the next morning after renting it to the box near my work.

They are claiming their system is flawless and I did not return the movie! Customer service doesn't care and will not listen or honor a client's years of faithful business.

The disc got stuck in the DVD player. 99. Instead I must wait 17 days and rack up late charges which costs three times what the movie costs to buy. Why can't I just pay for the movie? Is this just a scam to rip people off?

Who do I contact to reach a fair and reasonable settlement?

So had issues with a kiosk. It malfunctioned. Then had Redbox refund my money. Figured ok no big deal. But when they did this it made my card unauthorized and can not use my card at any kiosk. Why would a company freeze your card when you are getting money back and trying to spend it back in them.

But then talked to a few customer service employees along with supervisors. Which wasn’t bad. Even got a few free rentals. But ran into one said supervisor name tia. Constantly lied to me. Even called her out on her lies.

As then I asked to talk to a district manager. And for her full name. Would only tell me her first. And wouldn’t give me her bosses info. Worst customer service experience I ever had hope she looses her job

I rented Angel Has Fallen. When I got home the wrong movie is in the case. It was rented at Ingles in Hayesville, NC 28904

Received 2 electronic gift cards and cannot add them to my account. I contacted the only support line they had and was told the issue was escalated and to try again in 24 hours

I tried again 2 days later and the issue is the same

Also I attempted to email possible departments within Redbox

Sales@, support@

and the accounts do not exist so apparently this is not important to them

Poor copies of newer release movies has happened three out the last four rentals. My guess is that RB is going with the "low bidder" dvd distribution company and passing on the garbage quality to the consumer. Many customer I have talked to are going to pull the plug on any future rentals from RB.

With so many other means of seeing movies, good riddance. Forever!

I am disgusted with how Redbox has treated me. I got two movies, returned the very NEXT day, and about 20 days later had a charge on my card for $61. ” So because a MACHINE isn’t reading the movies are there, they steal money from me and refuse to give it back.

I even went to my bank to file a dispute and nothing has been done. It’s Christmas time, I want my money back. In no way shape or form if I had these two dvds would I be throwing this much of a fit that they took all that money from me.

But because I DO NOT have them, I’m furious. And they will not do a thing about it. So save yourself the time and go to family video instead. This company will steal your money and tell you that YOU are the one who is wrong, not them. I’m sickened.

Red box promo codes expire before you have time to read your emails. Does not offer discounts to disable seniors. We miss all free promo codes this company sucks!

16. I called to reverse the charges not having rented any lately. 23. My card ends in 3940 my zip is 80541 and my name is susan freeburg. I then was on hold lengthy with much harrassment from this rep in the meantime.

I finally spoke to a supervisor who claims this charge was presented every week automatically and my bank declined it. I find this hard to believe. 61. I have an overdraft protection as well. The manager directed me to my bank and that I could do a 3 way.

I asked how to get to her quickly since it took me 30 min to get to her. I suggested given that this was delayed too long and this should be refunded it is totally unacceptable to be charged 8 weeks late for a rental.

If there was an issue, it must be on your end, it should have been handled straight away. She indicated…

The reps on the 866 # are incompetent and don’t know how to handle customers. All I was trying to do was give redbox my money and I keep getting the same rude supervisor. I will never give one cent to redbox after this experience. 601-324-3201

I just purchased a movie and was unable to download it. After contacting via the live chat, the person said she could find no issue with the movie; although I was looking at it on the app on my computer and unable to download it at all.

I finally requested a refund. Just frustrated with the lack of knowledge of the person on chat and her inability to solve my problem; whatsoever. She was clueless.

I am very upset with Redbox they charged me the total price of the movies sent a receipt stating I had bought the discs and then kept the discs so they charged me but i wasn't able to keep the movies contacted customer service and had a very rude experience.

I rented Annabelle Comes Home from one of your Redbox locations on Monday, October 21, 2019, and was unable to watch the last fifteen minutes of the movie because of a scratch on the DVD. I tried cleaning it several times but it still continued to stop playing in the same exact spot every time. Super disappointed.