Redbox

We rented the Little Women movie from a local Redbox yesterday, and after watching it for an hour, it suddenly skipped ahead 50 minutes each tried we tried to play it.

We took out the disc and cleaned it, but had the same outcome after that.

We were disappointed that we could only watch the first half of the movie and had our movie night cut short.

Thank you for your time.

Melissa

try to return movies the next day and store was closed on easter sunday. tried 4 other locatons and was different redbox machine. and counldnt accept returns in original package. very poor operation.

Received an email from them for Two Free one night rentals because of my "SuperStar" status.

No promo code could be found anywhere in their email.

Tried sending them a quick email but all they offer for support is a toll free number and a Chat option...which did NOT work.

I don't want to talk to anyone nor chat with them.

I just want to send an email.

After a Google search I found an email address on your site but after sending a lengthy email about other issues with them it came back as undeliverable.

Rented movie kept stopping and skipping

Transaction ID: 4457477474

I returned this DVD two days after it was rented.

I had rented this video and Welcome to Marwen together.

I remember specifically because I returned Welcome to Marwen minutes before the 24 hour deadline.

I returned Eternity's Gate well before the 48 hour deadline to avoid the rush.

I have been renting from Redbox since it's inception at my local Kroger store (Under different family credit cards).

Up to now I have felt confidence in the Redbox brand.

On one occasion, a video was not returned, and I did not dispute the charges.

However, on this occasion the video was actually returned.

I am requesting a full refund.

If you need anything further, I can be contacted at judgemarilynzayas@gmail.com.

Thank you in advance for your time.

Rented resident evil 2 ,got it home after shopping and wasnt even a game it was a movie so I brought it back ,this isn't the first time it has happened to me

I had 2 movies not to work Bohemian Rhapsody and father figures.

Father figures made it about halfway and other did not play at all

Rented a game for 3 day rental, could not even play game because it required a playstation live account.

Returned game on day 2 to same box.

A month later was billed $71 for the game.

Called customer service and they claimed they have no record of it and would not refund us.

If I did keep the game at least I would have something but I did my part and returned it and was scammed by redbox!

Will never rent from them again.

HUGE MISTAKE on my part.

I rented a movie one night &&’ it told me get a FREE 2 night game rental.

We chose a game but the game never dispensed!!!

Now I’m being charged 69$ for a game we never received, &&’ when I call customer care they tell me sorry nothing they can do.

I need to write a letter to corporate.

Mind you I can buy the game brand new for 29.

99$!!!!!

I couldn’t understand anything they said because NONE of them spoke decent English!

I am soooo mad!!!!!

Rented two movies yesterday, have points to use but your Redbox app does not work right.

Called customer service.

The same thing happened today had to pay for movies again, called again today she said try renting at the box next time.

What good is the app if it does not work.

Very annoyed, customer service is not very helpful.

Redbox routinely sends out emails with promo codes on 02/08/19 I tried my email code along with 3 others from customer care and all came up as invalid on the site they really know how to foster good customer relations this outfit sucks Netflix forever.

I wanted to rent Super Troopers 2 but I was given the Ant Man and the Wasp instead.

I kept the movie for four days and was then charged for “returning the wrong movie”.

I tried explaining the situation to customer service but I didn’t get anywhere.

I don’t feel it is fair to charge me for someone else’s mess up.

I was having trouble with the new Red Box web site.

I needed to update my debit card on file with Red Box and it wouldn't let me edit my card.

After trying for about an hour I called Red Box and the trouble I had was apparently it seems the customer support might be in India and the girl rep that answered had such a bad accent that I couldn't understand every other word she was saying and didn't seem to understand my problem.

I kept telling her I was sorry but couldn't understand her.

Finally she gave me a supervisor and I had the same problem trying to understand her.

I decided I wasn't getting anywhere so she did say at the end she thought the new website might have problems so she said she would report it.

I decided to give up.

This is not the first time having this problem with…

I got charged for some movies that I purchased almost 2 months ago.

Between that time Ive gotten paid twice, so why they didn't take it off then, they want to do it when I have little to nothing on my card, almost two months later.

I am pissed AND if you guys don't take the money off as soon as I buy the DVDs it shouldn't be my fault and have to pay it two months later.

You have officially lost me as a customer and I don't plan on returning to a business that doesn't take it serious with telling your customers that you may not take the money off when they purchase movies and it could come off even two months later.

I am dissappointed in you Redbox and I will be giving bad reviews and helping others to see how bad you actually are !

I tried renting an on demand movie and the promo code given (99cent) would not work.

I couldn't even get into check out to make my purchase because the site kept freezing up.

I tried contacting Redbox and was directed to call for on demand support.

I stayed on hold for 45 minutes before finally giving up.

My evening was ruined and I had to go to bed so I could work the next day.

Redbox on Demand is horrible and needs a lot of work.

I rented the movie The Equalizer on demand to stream on my laptop.

The window the movie was streaming on kept closing.

This happened several times.

I tried restarting my computer deleting my cookies and none of it helped.

The movie wouldn't play anymore.

I would like my money back.

On or about July 12, 2018 we rented three movies and two of the three movies did not work correctly.

We tried and tried to clean them and finally two of them started working but it took until about Sunday to get the two to work.

The third Blockers continued to skip.

We tried last night, July 16, 2018 one more time to watch the movie but to our dismay it would work and then throughout the movie is skipped.

That is incredibly annoying to say the least.

I took back the movies this morning and returned them to the redbox at the walgreens in Pendleton Oregon where I rented them originally.

I meant to note something on the machine but the sun was beaming right into the machine and I couldn't see.

When I got home my husband asked if I returned the movies and of course is said yes.

Well…

Stop sending emails to me Redbox has blocked my debit card for last time for no reason Redbox SUCKS

I have a couple complaints one is red box did not give me all my movies but still charge me the full price I called customer service they said it would give the money back once I return the two movies I did get they would not help me redeem my points or you going to tell me how to I haven’t got an email confirmation on the two movies I did get it in your customer service seems to not give a care about your customers which is a shame I think I’ll have to start streaming movies instead of renting them from you

When trying to view available movies on your website, the page continuously moves up & down, only allowing me to see the movies shown on the first line.

This has been going on for months, even when using different computers, but this is the first complaint I have registered.

This is extremely annoying, thus I haven't rented a movie in a long time.

It needs to be addressed.

Thank you.

I do not drive so I have to take a cab.

I tried to return my movie to a Redbox Center at Walgreens that was broke.

So I then had him drive me to the closest one which was Jewel.

It said it couldn't take anymore because it was full.

I tried to contact Redbox by phone but never could get an answer.

This cost me a late fee of 2 days.

This is not the first time this has happened.

I rent movies there frequently.

If the machines can't stand the weather they need to be inside period instead of ripping off people that are on a fixed income.

Very poor customer service

On October the 5th Redbox withdrew money from my account.

Redbox withdrew the amount of $58.

51 and claim that I still owe them for a game I did not receive.

My son wanted to rent a video game called Destiny 2 when it first came out, but when we tried to rent it we received an empty case with no game and I called immediately from the redbox to inform them o the problem and issue and they said they would fix the problem/issue and now months later I am getting charged and I had to call the yet again and they told me that they could not refund my money until I paid $14.

00 more.

What the F.

This was their mistake and not mine but the take money from my account and want me to pay more just to receive my money that they never should have took in the first place.

There should be phone…

I purchased a groupon and was unable to use it on my phone app.

When I called customer support I was frustrated as it was in India and the customer service reps did not understand what I was asking, put me on hold, were rude and after being told a supervisor would help me in one to two minutes I finally hung up after waiting 15 minutes.

I called back and again got the same run around and after another 15 minutes was told I can only use my groupon on my computer, not my phone app.

I requested some compensation for the frustration and time I wasted on the phone and was offered one free credit.

This is terrible customer service and reflects poorly on your company.

Outsourcing to India in an effort I assume to save money provides terrible customer service.

I am questioning whether I will…

On Sunday Nov 20 10:30 CT I spent over 30 minutes on your web site.

I was unable to do the following.

Enter a movie and find out all the Redbox kiosks near my area.

Once I found a kiosk with the movie I wanted to use, I could not figure out how to make a reservation.

I phoned the Redbox 1-866 number. it took over 20 minutes for a human to answer.

While waiting, I had to constantly listen to your tiresome message while waiting.

A woman from overseas finally answered.

I could not get her to understand my two simple problems.

When I told her she did not understand what I needed, she hung up.

This is inexcusable behavior.

Please have someone from Redbox call me to help me learn how to navigate your web site.