Redbox

We are not receiving our NEW releases on Tuesday like other cities are, seems like we are being treated as if we were the POOR COUSINS that's the family doesn't deal with. May as well just remove this Box from our location instead of providing piss poor service!

On Sunday Nov 20 10:30 CT I spent over 30 minutes on your web site. I was unable to do the following. Enter a movie and find out all the Redbox kiosks near my area. Once I found a kiosk with the movie I wanted to use, I could not figure out how to make a reservation.

I phoned the Redbox 1-866 number. it took over 20 minutes for a human to answer. While waiting, I had to constantly listen to your tiresome message while waiting. I could not get her to understand my two simple problems.

When I told her she did not understand what I needed, she hung up. This is inexcusable behavior. Please have someone from Redbox call me to help me learn how to navigate your web site.

Redbox customers get no service, the phone line sucks. I had an issue with a movie and followed the instructions to get bit corrected was given a credit. I returned the bad movie and was charged anyway. So, I contacted Redbox live chat and was treated like crap.

The employees were no help at all.

Finally, I contacted my bank and was charged twice for one movie. If this is a practice Redbox follows then I'm never using them again.

, today and rented "Kung Fu Panda". Brought it home and tried to play it. It had a hard time getting started and then nothing. We tried numerous times to get it going again. We took out the movie and put it back in and still doing the same thing.

Took it out again and it appeared dirty at first. Put it back into the machine and again it started up and then quit again. By now the granddaughter was very unhappy - so we looked at the video very closely and discovered some horrible scratch marks on it.

So, we gave up on Kung Fu Panda. How do I get my refund?

Today I rented Batman vs Superman (blue ray). It would not play on my Blue ray player but other dvds did play. There is something wrong with this disc. The bar code number is RDBX00728. Please has anyone been able to get a refund.

Hoping Redbox customer service will credit me for the unpleasant rental.

I rented two movies today. One of them wasnt even recognized. The blu ray player is an xbox one, and i made sure the movie was a blue ray. This isnt the first time that this has happened to me.

I am seriously thinking about going back to netflix. s. 1 location in Palm Beach County.

6/7/2016 Very deceptive; I would not have rented Anomalis had netflix properly describe the cartoon/CGI as just that. The picture displayed on the kiosk screen was so small and unclear that one would find it near impossible to deduce that the characters of Anomalis were dummies!

This is not the first time that netflix has put one over us. Shame on you.

Reserved two pickups to a certain redbox location when I got there I couldn't get my card to pickup my reserve so I'm sure I'll get charged for it.

I rented two Ps4 Games and just for one game its taking a half a day to load up and my games are due back tomorrow, I'm very frustrated and have learned my lesson about renting games you cant enjoying playing them if its taking all day to download, so my question is can I get a refund on my Redbox rental and just be done, I know now I can just rent movies at least you don't have to wait for those to download.

I rented a game for my grandson. My daughter said she took it back, but i guess she didn't. I was charged 73 dollars for this game... how can i return to get my money back? I called the Redbox support number already, what else am I supposed to do?

The commercial began freezing playing and freezing playing and freezing so I fast forwarded to the beginning of the movie. The movie played fine for about 5 minutes million minutes and then it froze and it would not fast forward or go back. The movie was call Goosebumps I was not able to watch the movie so I am hoping I can rent it again free of charge.

I rented two movies the first one I watched Fantastic Four was great but The second AntMan the whole move is messed up, it kept skipping through and then freezing, Very hard to watch so I would like to get another copy to watch since I could not watch this one.

Rented a copy of Ted 2. Playing on a NEW Samsung blue ray player and getting a message, with muted audio.

I rented the movie heist it skipped all the way though chapter 12 and 14 and started playing at the end it messed the whole how he did it up. If this is the way Redbox is going to work than forget it.

I rented a movie and the redbox unit was down. No movie for me and no response when I called the customer service phone number on the side of the machine.

I checked the 5 movies I rented out after 9:30 PM. The next night I had to drive to five different locations to return 3 of the disks I rented. The 3 were returned by 9:15 specifically because every box I went to for 45 mins was full and couldn't take any more disks. 3 disks I had for just short of 24 hours. The next 2 disks I had to wait to return until the next business day in the evening. I had to go to 2 locations to find a box that had room for them. I returned them both right at 9 PM. They charged me for a full three days rental on all 5 movies.

1 movie wasn't even watchable because the soundtrack didn't match what was going on in the movie by about 15 seconds. I will never rent from redbox again. I could have bought on iTunes to own 2 & 1/2 of the movies I rented for what they…

We rented The Hunger Games; Mockingjay and it stop and skipped and stopped and. From 40 minutes on. Now that sucks. What can we do to get satisfaction on this?

I rented a Redbox dvd and did not return it back on time. 11 for purchase of a dvd. If Redbox charges me for a dvd then give me the dvd. Think about it, you charge me for purchase of a dvd and you have the dvd and my money. This is totally illegal.

How can I contact the Redbox corporate team to tell them of this problem? I am sure other customers have the same challenge.

We rented Mall Cop 2 today and when we started watching it it started skipping, we had to fast forward (missing a lot of the movie). Then toward the end it started skipping again! Stopped completely! I am a very unsatisfied customer.

I want my money reimbursed back to my debit card. We ejected the movie and the disc had scratches on it.

I went to rent a game I swiped my card 2 times and Redbox said try again I got charged 2 times but no game I am highly upset. I would like someone to contact me soon from Redbox customer support and fix this problem with free game rentals and my money back. I called the Redbox complaint hotline but the lady was rude and didn't help

I got 2 movies at night time and returned them the next day. Redbox charged me for both the movies for 2 nights. I only had them for one. It was a problem and so I tried to contact Redbox on Twitter and Facebook but was ignored.

Then, I called customer support and got put on hold. It was only a simple problem, but not I cannot fix it. It should not be this difficult!

We live on the north east side of guthrie oklahoma so does my son and family. We would rent more movies if there was a red box on this side of town!! There is 3 redbox in guthrie ok. One at mcdonalds one right next door at Walgreens and one across the street at walmart!

Now how stupid is that?? On our side of town is the i35 exit with four big hotels lots of restraints and 3 big truck stops!! please put a red box in! Or I am going to have to give in to my husband and get a bunch of movie channels!

I rented a movie from RedBox at the beach (3 hours away). When coming home, my wife packed the movie sleeve and mistakenly left the movie in the DVD player. We realized this when we got home and tried to return the movie.

I contacted Redbox today to see how it would be handled. I was told that I cannot return an empty movie sleeve nor can my realtor return a DVD without a sleeve. Redbox said I own the movie for $26.

FYI - With a similar issue, Netflix eats the cost.

I rented a blue-ray disc on Wednesday 4/22/15 and returned it on Friday 4/24/15. They are saying I did not return the disc and charged me $36 for the disc. They are saying that their system does not show it being rented since I rented it, and that is how they determine if the disc has been returned.

But couldn't something go wrong with their machine? What if it did not register the disc properly? They would not take my word for it that something obviously malfunctioned. I will NEVER rent from Redbox again.

I rented two movies from redbox and the first movie was fine and the second one would not play!!! I was planning on some me time as I'm off tomorrow but I guess I'll go to bed.

I rented the Night at the museum on 5/3 and the disc was corrupted not able to view at all. I want my money back!

Rented a game that would not play. So I took it back got another and it would not play. Out 6 dollar's in one hour and still nothing to play.

I went to the first Redbox location at thr fresh market on 5600 S 900 E SLC UT and i pressed the rent button on the screen and nothing happened, so i kept pressing it and it wouldn't do anything, so i moved over to the next machine and it did the same thing.

So I drove over to the 5600 S 900 E 7-eleven location and it did the same thing. I wanted to rent a movie? So what's going on with broken Redbox machines.

Became a new member on 12 Apr 2015. Almost immediately I started receiving unsolicited e-mails. According to your policy, you do not give out information. This can not be true. Up to today, I was receiving 1-3 e-mails a day.

Today alone I have received over 20. The only thing that has changed is becoming a Redbox member. I have went to my e-mail options and unchecked all the boxes. Can not figure out what else to do. Next step is to cancel the account if the e-mails do not stop.

So here it sit again, just rented 2 much anticipated movies from Redbox, got my snacks and drinks and here we go. And..... skip, skip, skip, skip,skip, skip, skip, skip..... You get the idea!! Do you not check your inventory for damaged discs or do you just not care?

I have no idea what is going on with this story, skip, skip, skip. You have one thing to do right and that is to supply fans of movies with one thing, a great movie experience. You can't even do that right. Redbox, Bye girl!!

Recently, I rented Gone Girl on blu ray at Redbox closest to my house on April 8 th at 4 pm . The video has scratches and stopped multiple times. I was unable to finish the movie due to the multiple skips.

I need another credit on my account and want my money back. Then re-rented another video and this one skips too. I am not going to use Redbox anymore due to the scratchy discs that make it impossible to watch the movie.

I rented two movies yesterday. I rented Interstellar and Divergent, both were the blue-Ray copies. I was able to watch Interstellar with no problems.

However, the movie Divergent would not play. 00 and I would appreciate being given a credit for that movie. Thank you!

Loved Redbox at $1 for a rental but not so happy with the rate hikes. Moving on to Netflix rentals instead now that they have increased prices. Wish someone would contact their executives and let them know they are screwed.

Watching intersteller on Redbox and it keeps skipping sections! I wish that their movies were of higher quality but it sucks sometimes Redbox.

I rented Big Hero 6 at your kiosk in the Cumberland Farms Gas Station on bonston post road, orange, ct. I'm disappointed at the quality of the DVD, it was scratched up that it would freeze and skip every few minutes.

It was irritating and unsatisfactory. I hope you guys could somehow check up on the DVDs in stock to make sure that they are in working condition.

Only had the movie our for 5 days and was charged $19. This is ridiculous considering that is 3.80 a night. Certainly not right!!!

I wanted to reserve two movies today and you said I had to change my password. I am 68 years old just learned how to reserve this year and I Loved it. Now you have made the password so hard I could not get on and even if I could I wood never remember it.

Why do you have to make it so hard? I had to cancel my movies this morning because I could not get on site. This is the first time I have been unhappy with you all the years I have been using Red Box .

This is like the 4th time this has happened I rented a movie last night "The best of me". The movie froze 5 minutes into watching and I couldn't get it to work. I'm very upset as I work for my money.

i rent 5 movies on a friday night. i return 3 movies on saturday afternoon. return the other 2 movies on tuesday and redbox charges me me $14 dollars out of my credit card. i dont know why. there is no phone number to call them.

The selection of kids movies are poor and you need more choice. I tried to find lion king 2 and nothing came up you only have 6 disney movies. You need more selection of movies because people are not getting there money's worth. Disappointed

The last two movies I have rented quit playing shortly after they began. I'm really upset I have wasted my time and money! It's very aggravating to begin a movie you have waited to see then the movie won't play just as you get into it. Very upsetting!!!

I would like a refund for both movies!! I love movies and all I use is redbox I can't believe it's happened twice in a row now. Hope to hear from you soon

I believe this is the third movie in a row I've gotten that is scratched beyond forwarding. Unable to follow a story line due to skipping or freezing an already tiring user, should Blockbuster still be more available I would have already resigned using your services.

I'll continue buying and trading bought movies. Check your inventory more often. This movie had not been out long enough for this...

I made an online reservations for 2 movies, when I went to pick up the movies, the machine was out of order. I called the 800 number and was told I would not be charged PLUS they were giving me 3 promotional codes for my "inconvenience." The credit never came through and when I called them, I was told I accepted the promo codes in place of a credit "they don't give credits." I was very clear on the phone that I wanted the cc credited. They lied.

Hi I wanted to post a complaint about redbox because I frankly think its messed up of them to over charge me for movies n then have movies in redbox that dnt even work and all they do to help is give u 2 free movies ummhh hello I've been renting from you for a long time and that's all I get seriously not even a im so sorry or my money back from previous charges and my unworking movies , ok but I don't think im guna be renting from redbox anymore.

Yesterday while reviewing my bank statement online I noticed a charge to my account from Redbox Rentals. I have been using their services for many years now and never thought of keeping tabs on my returns but now beware. I called the Company and spoke with a customer service lady Amber and she looked up my rentals. First she said that it was 2 movies that show that weren't returned. "The Devils Own" and " The Greatest Movie Ever Made". I said no to her that I did return them I rent several movies a week.

Then with her research she said "Oh I do show that we now have them ,it was the movie Jane Ere that we don't have I said no I returned that as well. I asked to be put through to a Supervisor and talked with her. She said that she can see by my excellent record that she would credit my…

I rented Step Up Revolution at a local redbox station and the dvd skipped and the picture was broken.I took it back and rented a different disc of the same movie and it does the same exact thing. I have really wanted to see this movie but I don't think its fair for me to have to waste more money trying to find a copy that will work.

There were no scratches on either copy and no finger prints or smudges so it must just be bad copies of the movie. Upset that redbox can't seem to get their DVDs fixed and in working order. I am furious and extremely disappointed with redbox!

We just got a blu ray and its damaged so we had to skip threw just to watch PART of the movie that we paid for. I would like to get some free blu rays rentals since I couldn't watch the one I paid for.

I don't like how Redbox allows damaged movies to be recycled through their system, it's frustrating to say the least. In the future if Blu Ray's are scratched or broken they should take them out of circulation and not allow them to be rented by customers.

I rented Step Up Revolution tonight & it skips the whole time. It's not dirty. It's not scratched. I've read other posts about this movie not working. I think it's just a bad copy..?? Do I get a credit or a free rental?

My husban is returning it now & getting something else. We rent almost every day & have not had this problem before.

I purchased the Reebok Crossfit Nano about 2 months ago. During this time I have had 2 toe nails turn completely green! They are literally the color of my green/purple sneakers! The dye has gone into my toe nails and can not be removed regardless of what I do.

I would like either a credit or some sort of compensation for this.

The game we just rented (1/18/13) The Amazing Spiderman is so scratched that it is unreadable. I would like to not be charged for this game rental like I have been in the past.