Redbox

I have rented the movie “IT” from three different Redbox machines. I cannot get it to play at all. All other movies I get work. I would like the 3 “IT” rentals refunded.

The movies that you guys have are always scratched and never read in my DVD player. Which means I’ve spent money to not even get to watch the movie I want.

I was charged for not returning my Redbox DVDs on time and when I did return it the next day, I was charged again even though I returned it before 9pm. Why is that?

Waited all week for the Aladdin movie when I finally got to purchase it it was scratched and now my kids are upset because they weren’t able to watch it. I really don’t wanna have to wait and pay twice for the same movie I’ve never had problems before.

Bought a gift cert. using my debit card, then my debit card was lost, so had to get another one debit card, and because I bought a gift cert. using first card I cannot transfer the gift card to my new debit card, so I lost any money I had left on my gift card. Buyers beware of this

The movie I got was all scratched and skipped several times so I couldn't watch it all

Move keeps skipping and won't play

Why must I have to wait 30 minutes before I can resign on with the new password

This new system of not getting a live person almost immediately is not good customer service. I’ve waited 2 times on hold for a person and after 30 minutes I hug up. Then I had to find a different way to contact Redbox.

I finally got an online chat which didn’t really resolve my problem. His answer to my question about why you can’t get a live person was that there was a high volume of calls. Then when I asked why is said it was the beginning of a new season. REALLY.

You are always distributing DVD so there is not busy new season. What has happened to your excellent customer service?

Well first the movie they said was in Redbox was not there. So I rented another movie and could not watch it. It was all scatch up

I wish Red Box would put people on customer service that are very clear speaking English. It’s very frustrating to try and solve a problem with the customer service persons English is very difficult to understand.

One of your employees was smoking marijuana while stocking the box.. I told her that it was wrong and she told me to mind my buisness and I got her name to report this outrage!!! Bernice Manual.... If she denies I would drug test her...

Received an email from them for Two Free one night rentals because of my "SuperStar" status. No promo code could be found anywhere in their email. which did NOT work. I don't want to talk to anyone nor chat with them.

I just want to send an email. After a Google search I found an email address on your site but after sending a lengthy email about other issues with them it came back as undeliverable.

i rented the movie Cold Pursuit 3 weeks ago and returned in the next day. a couple of days ago i received an email telling me that i lost 40 dollars due to it being "lost" for 3 weeks. i called customer service and got nothing done about it.

Waste of my time and money.

I was a legend over a year ago and have not rented once in over a year. The treason why? I had an overdue bal of $17 from a few late rentals. I called in to make it right and they wouldn’t accept pmt at that time.

They had a process and would only draw $ from my acct at that time. That’s fucking ludicrous to turn away someone trying to pay them. Their customer Service is nonexistent and their higher ups are clueless if they can’t see how fucked up customer Service is.

Completely horseshit - I can’t believe their still in business. I can be reached at 608 738 5347 any time someone from Redbox wants some honest straightforward feedback

I returned movies in April of 2019. The fees were taken from my bank account then. 43 was taken from my account AGAIN!. I call the customer service number and the nice lady asked why did I return the movies late. WHAT?

She puts me on hold. 10 minutes later she comes back and tells me she can refund only 1day of fees. I asked to speak to manage. Huntley 15 minutes later I speak with the manager he says his name is George.

But he cannot give me his last name. It tells me that the money wasn't detected back in April I see yes it was and he just ma'am no it's not. So then I asked for the corporate office and he said if you could not give me a phone number to the corporate office only in address.

Why am I being charged twice?

Rented movie kept stopping and skipping

My movie skipped highly disappoint can i get a free rental

Rented the new Lego movie 2 last night. Amd about 54minutes in a blue acreen came up about some copyright and disc coukdnt play. Never seen this before. Feel i deserve a fefund or free movie. I rent a few times a week and this is first issue. Thanks Aubrey smith.

Transaction ID: 4457477474

I returned this DVD two days after it was rented. I had rented this video and Welcome to Marwen together. I remember specifically because I returned Welcome to Marwen minutes before the 24 hour deadline. I returned Eternity's Gate well before the 48 hour deadline to avoid the rush.

I have been renting from Redbox since it's inception at my local Kroger store (Under different family credit cards). Up to now I have felt confidence in the Redbox brand. On one occasion, a video was not returned, and I did not dispute the charges. However, on this occasion the video was actually returned. I am requesting a full refund.

If you need anything further, I can be contacted at [email protected].

Thank you in advance for your time.

Rented resident evil 2 ,got it home after shopping and wasnt even a game it was a movie so I brought it back ,this isn't the first time it has happened to me

I had 2 movies not to work Bohemian Rhapsody and father figures. Father figures made it about halfway and other did not play at all

Rented a game for 3 day rental, could not even play game because it required a playstation live account. Returned game on day 2 to same box. A month later was billed $71 for the game. Called customer service and they claimed they have no record of it and would not refund us.

If I did keep the game at least I would have something but I did my part and returned it and was scammed by redbox! Will never rent from them again. HUGE MISTAKE on my part.

I rented a movie one night &&’ it told me get a FREE 2 night game rental. We chose a game but the game never dispensed!!! Now I’m being charged 69$ for a game we never received, &&’ when I call customer care they tell me sorry nothing they can do.

I need to write a letter to corporate. 99$!!!!! I couldn’t understand anything they said because NONE of them spoke decent English! I am soooo mad!!!!!

Rented two movies yesterday, have points to use but your Redbox app does not work right. Called customer service. The same thing happened today had to pay for movies again, called again today she said try renting at the box next time.

What good is the app if it does not work. Very annoyed, customer service is not very helpful.

Redbox routinely sends out emails with promo codes on 02/08/19 I tried my email code along with 3 others from customer care and all came up as invalid on the site they really know how to foster good customer relations this outfit sucks Netflix forever.

I wanted to rent Super Troopers 2 but I was given the Ant Man and the Wasp instead. I kept the movie for four days and was then charged for “returning the wrong movie”. I tried explaining the situation to customer service but I didn’t get anywhere.

I don’t feel it is fair to charge me for someone else’s mess up.

I was having trouble with the new Red Box web site. I needed to update my debit card on file with Red Box and it wouldn't let me edit my card. After trying for about an hour I called Red Box and the trouble I had was apparently it seems the customer support might be in India and the girl rep that answered had such a bad accent that I couldn't understand every other word she was saying and

didn't seem to understand my problem. I kept telling her I was sorry but couldn't understand her.

Finally she gave me a supervisor and I had the same problem trying to understand her. I decided I wasn't getting anywhere so she did say at the end she thought the new website might have problems so she said she would report it.

I decided to give up. This is not the first time having this problem with Red…

I got charged for some movies that I purchased almost 2 months ago. Between that time Ive gotten paid twice, so why they didn't take it off then, they want to do it when I have little to nothing on my card, almost two months later.

I am pissed AND if you guys don't take the money off as soon as I buy the DVDs it shouldn't be my fault and have to pay it two months later. You have officially lost me as a customer and I don't plan on returning to a business that doesn't take it serious with telling your customers that you may not take the money off when they purchase movies and it could come off even two months later.

I am dissappointed in you Redbox and I will be giving bad reviews and helping others to see how bad you actually are !

On the 4th I attempted to add a 2nd payment to account and than to rent a movie with the 99cent code. Everything seemed to have been fine. When I checked later the code did not work and was charged the full price for the movie and was charged to the wrong payment card.

I called customer service and was on hold for an hour only to have been disconnected in the end. I once again attempted to call customer service.. Another hour on hold only to be greeted with a rep that had a very think hard to understand Indian accent.

In the end the movie was deleted from my libary the money was not refunded. Streaming on demand should not be that hard. The concept is not new. Many other services provide the same service with little to no issues.

It's not like Redbox is reinventing the wheel here unless…

I tried renting an on demand movie and the promo code given (99cent) would not work. I couldn't even get into check out to make my purchase because the site kept freezing up. I tried contacting Redbox and was directed to call for on demand support.

I stayed on hold for 45 minutes before finally giving up. My evening was ruined and I had to go to bed so I could work the next day. Redbox on Demand is horrible and needs a lot of work.

I rented the movie The Equalizer on demand to stream on my laptop. The window the movie was streaming on kept closing. This happened several times. I tried restarting my computer deleting my cookies and none of it helped. The movie wouldn't play anymore.

I would like my money back.

On or about July 12, 2018 we rented three movies and two of the three movies did not work correctly. We tried and tried to clean them and finally two of them started working but it took until about Sunday to get the two to work.

The third Blockers continued to skip. We tried last night, July 16, 2018 one more time to watch the movie but to our dismay it would work and then throughout the movie is skipped. That is incredibly annoying to say the least.

I took back the movies this morning and returned them to the redbox at the walgreens in Pendleton Oregon where I rented them originally. I meant to note something on the machine but the sun was beaming right into the machine and I couldn't see.

When I got home my husband asked if I returned the movies and of course is said yes. Well…

Stop sending emails to me Redbox has blocked my debit card for last time for no reason Redbox SUCKS

Redbox has been stealing money off of my card. The system was saying I owed 100 an I had the movies I rented for over 20 days. But I didn't I had the movies for 4 days an they will not give me my money back until they get every penny that they say I owe.

So redbird is a rip off. But if I don't get my money back tonight I will be seeing a lawyer an sueing the hell out of redbox

I had rented the movie Winchester from the Amherst Redbox at CVS and the dvd was so badly scratched that the movie skipped about 40 minutes to the end of the movie. So my family and I missed over half of the movie.

I have a couple complaints one is red box did not give me all my movies but still charge me the full price I called customer service they said it would give the money back once I return the two movies I did get they would not help me redeem my points or you going to tell me how to I haven’t got an email confirmation on the two movies I did get it in your customer service seems to not give a care about your customers which is a shame I think I’ll have to start streaming movies instead of renting them from you

Just visit a red box on a walgreens. is on young john and central florida pk. this in orlando fl. a black van just serviced your machines. Woo hi drives a handicap van on a handicap space and he cam may be very well.

I had 5 hart bypass , cancer and back problems. Still walks to get my movies. Shameful

I made a reservation online. Reservation was charged to my card. I went to the kiosk did not have my reservation. I attempted to call several times one time I was on hold for someone to come on the phone for over 5 minutes when the call went into the abyss I guess music stop playing that I was still connected and I just sat there.

I tried contacting the chat and of course you say please search while we're waiting then your search box is covering the send box so I can't communicate with a person when they finally come on. I then attempted to call again the agent was very unprofessional.

I was upset for all the time I spent to try to get to resolve this the only thing that she would do for me is say that it would be credited back in 5 to 7 business days I asked for a promo code since you…

I love red box! My only problem is that I had the t-mobile Tuesday promo and there was nowhere stated that you had to use a credit card. I put in my debit card information and the transaction went through.

Then when I went to pick it up it was saying that I didn't have a reservation. I would like it if there was a disclaimer about using a credit card only or make a debit card option.

When trying to view available movies on your website, the page continuously moves up & down, only allowing me to see the movies shown on the first line. This has been going on for months, even when using different computers, but this is the first complaint I have registered.

This is extremely annoying, thus I haven't rented a movie in a long time. It needs to be addressed. Thank you.

I do not drive so I have to take a cab. I tried to return my movie to a Redbox Center at Walgreens that was broke. So I then had him drive me to the closest one which was Jewel.

It said it couldn't take anymore because it was full. I tried to contact Redbox by phone but never could get an answer. This cost me a late fee of 2 days. This is not the first time this has happened.

I rent movies there frequently. If the machines can't stand the weather they need to be inside period instead of ripping off people that are on a fixed income.

Very poor customer service

The customer service rep I talked to wasn't clear about solving my problem. he or she wouldn't listen to me and disconnected me. My issue was I rented 2 movies at a kiosk. Went to pick them up and the kiosk was broke and not working.

I was told the charges for the movies would process but I'd get 2 credits. I had 2 credits already so when they added two I should've had 4 credits. the two I had sort of went into cyber space.

So I got screwed out of two movies. Plus was treated rudely by the reps.

I was charged for 2 day rental just because I couldn't return it before I went to my second shift job. I want a refund for the second day. If I had know it had to be brought back before a certain time, I wouldn't have bothered renting anything on a work day

On October the 5th Redbox withdrew money from my account. 51 and claim that I still owe them for a game I did not receive. 00 more. What the F. This was their mistake and not mine but the take money from my account and want me to pay more just to receive my money that they never should have took in the first place.

There should be phone logs and phone recordings of everything and if they checked they would see that it was reported when it happened and we never received a game but an empty case. I want my money back!!

I purchased a groupon and was unable to use it on my phone app. When I called customer support I was frustrated as it was in India and the customer service reps did not understand what I was asking, put me on hold, were rude and

after being told a supervisor would help me in one to two minutes I finally hung up after waiting 15 minutes. I called back and again got the same run around and after another 15 minutes was told I can only use my groupon on my computer, not my phone app.

I requested some compensation for the frustration and time I wasted on the phone and was offered one free credit. This is terrible customer service and reflects poorly on your company. Outsourcing to India in an effort I assume to save money provides terrible customer service.

I am questioning whether I will…

Just rented a movie at Safeway Commercial St. Salem, Oregon. The movie Sully would not play. A second movie rented at the same time performed as normal. Do not know how to get credit for the cost, or who to turn this disk to, would hate for this to happen to the next person renting this disk.

Rented August 12, 2017 at approximately 3:00 pm. Thank you for any type of assistance.

My fiancé and myself decided to rent some movies a couple nights ago and didn't get around to watching all of them and by the time we paid for the second day and got time to watch The Purge Election Year, halfway through the movie a message popped up "cinavia message code 3" which muted half the movie.

We were unable to watch the rest of it because every time we would get the volume working it would mute it again. Decided not to use redbox anymore if this is going to happen.

I never rented the movies they are claiming I did when I ask for a refund they simply ignore you and then lie and say they can not also refuse to give you corporates number they have taken money from my account and refuse to give it back