Quicken Loans

I am one of thousands who are being extorted, for lack of a better term, to renew my Quicken subscription with an ad attached to my Quicken register.. The reason why I did not renew my subscription is the Quicken has informed me that they will no longer provide updates or technical support for the IOS version I have on my Mac.

Therefore, I did not renew. If you call customer service, they are programmed robots (actually people) who will repeatedly tell you that it is up to you whether you renew or not. That ad will only disappear if you renew.

That is their party line and that is what they are programmed to say no matter what your response is. What a load of bull!

I have asked your people to remove me from your list of people who receive your emails. I contacted a woman in your department several weeks ago. She promised these annoying emails would be terminated within a few days. Instead, the volume of these emails has increased.

Get me off your list.

I am getting hundreds of scam emails every day of the week from multiple people at Quicken Loans. I have blocked them but they keep emailing me.

I will report you to the attorney general's office as I am fed up with the constant harassment and barrage of daily emails.

I am not in the market for a loan. Please stop emailing me!!!

I’m receiving hundreds of emails from your company that I want you to stop immediately I’m tired of the harassment every day stop emailing me asap or I’ll file a harassment suit it doesn’t make since that’s why I no longer have a loan with your companies. Sincerely Charles Ray. 8-14-22

I agreed to pay the increase in escrow for this year, but they will NOT reset my monthly payment to the previous amount prior to the increase. They're explanation is that the increase is due to an increase in insurance cost.

But insurance is INCLUDED in escrow, so there should NOT be a difference in my monthly payment. This company continues to raise my monthly payment every year, especially since I am near paying off the loan in it's entirety. I will NEVER do business with them again and urge everyone to avoid them and their theft policies.

They sent out a appraiser that turned out to be very racist and devalued the value of our home and rocket mortgage refuses to do anything about what happened, so they just take our money and say there is nothing they can do about it.

I have no issues with Rocket Mortgage - everything is great with my loan. My issue is your cold-call salesman that are 1 step below used car salesmen. They lie, they harass, they call until you block them - and then they still call.

If I had spoken to one of them first, I would never have chosen you for my mortgage. Get rid if them!

I have called and texted Mathew Rosol probably ten times in the last 2 weeks for updates. Keep being told "there is a problem with the title. I don't know anything more" So this morning I call and he is away for 2 weeks. Spak with Brandon Burg. Told the same thing.

I finally reach the Title Specialist, Jason Pooler. Only helpful person so far. I then sent a message sent to Brandon Burg who is handling Matthew Rosol's clients. "As a follow up - Jason Pooler said it's held up by a payoff request they are waiting for from Breck Barton and Associates.

I was notified on April 6th of the payoff amount by Rachel Sherlock via email and on 4/18 was sent a closing disclosure form and I signed it. " I'm very frustrated right…

I have tried 2 get a refi done since early January. The problem is the appraiser. I have tried for the last few months to send the pics of the inside of my home to her because the VA won't allow their appraisers to go into homes due to Covid.

I've been sending pics 2 the appraiser and I've also sent them to Quicken per request. My refi is still not done. There has to be an alternative to the one appraiser that won't do her job. I just had to get a new termite inspection because the other one expired after 90 days.

Here I am updating my info again and the appraiser still hasn't done the appraisel. I'm about to use a different loan company. At first I figured since Quicken did my current loan that I would use the same company.

So far, that seems to be a mistake on my part.

I have a mortgage with Quicken loans that is direct debited through my brokerage account at Fidelity. That account was hacked, and all of my Fidelity accounts had to be closed. It took several days to get new account numbers and to get those accounts activated.

Once I had that information, I added the new account to my Quicken loans account.

However, I was unable to delete the closed account, as the page said that I already had a payment scheduled from it. Their site did not allow me to delete the old account, so I mistakenly assumed that the new account (shown as the default) would be used for the April debit.

However, I got an email from Quicken claiming that the debit (from the old account) was rejected for insufficient funds. This is not true - Fidelity made it clear that their…

I am writing this out of frustration regarding our home mortgage process. We purchased a home in a community in Ocala, Florida in November, 2020. The builder in the On Top Of World Communities recommended we use their local banks for a smooth process.

We, however, were pre-approved by Rocket Mortgage and decided to move forward. Dustin Elliott was an excellent contact and was very helpful. From the very onset we knew, as did Quicken, that our closing date was to be March 29th.

Everything was moving forward nicely and we have even been sent our closing documents for March 29; and then the builder called and said that the Quicken appraiser would not come until March 30. Quicken was told in February, to both Tara Johnson and the appraiser, that they could perform the final appraisal March 11,…

Sad Sad Sad Buyer please read before even deciding to use Rocket, Quicken or what ever they want to call themselves. So I start a refinance on my house and was concern on some of the things I was hearing.

One question I asked was this to Jeff M I will give all the names I worked with just let me know. I said I heard that quicken starts the process then when you are almost there they start to change things are just drop you application.

I was told no they would never do this and to look at all the positive feedback. I said did you read the negative feedback and Jeff says yes but all issues were addressed. Guess what they did. I have received no call no emails nothing at all on my account it said you have no to do items we will let you know if we need anything from you.

So I had an appraisal…

He answered phone promptly 2 times, told him how good it was that i had someone prompt, he told me he was on the phone a lot and if i called an got no answer to leave a message. He was having trouble accessing Equifax and Transunion.

I called both three times and the said my files were unlocked, told me to make sure Scott was using my full name. called Scott ,left him a message as instructed, two days and no return call. I have scores in the high 700 range and over 800 with EXPERIAN which he was able to access.

So why am i being treated like dirt?

Worst experience of my life. I will never recommend my clients to Quicken loans. I will tell them to go local. I called the complaint department and they put me on hold and never answered!!!!!

They continually asked for one more document, one more document, one more document.

Please use a local mortgage broker who is accountable.

99 rate. I have applied for many loans in my life time and have never denied or not approved. I have been self employed for well over 20 years. I have never stopped working since the Covid-19 shut down. In the course of those loans I have never been asked to provide my company bank statements or been asked to provide three months worth of available payments (ready in the bank) But I did.

I have enough in the bank to pay for the house twice. I have a holding company that does not generate income. They denied me because this account did not generate income in June. in retrospect I should not have provided that account.

I clearly explained to the loan specialists Ha? That it was not an operating account. But he obviously did not care to pass this on. So this moronic company did not approve…

QL approached me about refinancing a loan with a cold call. offering a good 1% plus decrease in my 30 year rate. I spent 6-8 weeks in the process getting all the required documentation together and proceeded to closing. During an underwriting review I was asked for additional financial information regarding my small business now due to COVID -19 at the 11th hour.

I find it discriminatory to target small business owners. If I had been a regular employee the W-2s and recent paystubs that I submitted would have sufficed. I refused to provide Financial Statements and Tax returns for my business. Because of COVID-19? Outrageous.

I have been a QL customer for over 8 years. I have never missed or been late on a payment. EVER. I have even closed one mortgage already. I thought the Refi would be…

I am a current client and former employee of Charles Schwab and Schwab Bank. My first Home Equity Credit Line through Schwab Bank/ Quicken Loans expired and I thought it would be a good idea to renew it. How wrong I was!

I was approved by Quicken Loans and scheduled for the final signing ("closing"). I was given very little information relative to what the so called "closing" actually was. I was simply advised to go to a "closing" on a specified date and time. No information about where to go and who would be conducting this "closing". Subsequent to several inquiries, I learned that a person would be coming to our home to conduct this "closing". Several times, I asked who this person was and who this person worked for. Quicken Loans simply sidestepped the question. I tried several times…

Worst company to deal with. I had Shane Bradley as my loan officer to begin with. When he wasn’t punctual in returning my calls I left him a voicemail making sure he understood that it was unprofessional to not return a call within 24hrs. He didn’t like the fact I challenged him on that and the next phone call I get is from a lady named Taylre that explained she was taking over the loan because Shane received a promotion. Doesn’t it make sense for the original loan officer to state that to the customer rather than just pass the info along to another officer to relay to the customer?

As I dealt with Taylre the first issue I had was with a dispute that only she and Quicken could find on my credit report. On my copy of the credit report there is no dispute. The other lender I was comparing…

They went back and forth for 3 weeks saying I did and did not need a pay stub from 2 years ago. We are finally, 3 days from closing and I got a call saying they need it. So screwed up.

I can’t get it to them in time for closing. that is when anyone actually called me or emailed me back. Terrible. Probably going to go with a competitor due to this horrible service. Do a need to give you a pay stub or not?!?!? Pretty hard question

Harrassment by phone. At 2:40 pm Est Female called said I was not interested and yet she put me on phone with a male who was rude and raised his voice then call got out of hand.

Henry Frakl 203 232 9938 I will never use QL again because of this individual.

If I could give them a negative star I would. I am selling my home and the person who is buying my home is using them and we have been trying to close on my home since September. They have pushed back our closing date 12 times and everything is in and we for some reason are still waiting to close they keep pushing closing and wont talk to me or tell me or the buyer anything just telling the buyer they are still waiting but

can't tell us what they are waiting for. This is the worst experience with selling my home I will NEVER refer anyone to use these people for buying a home.

I need to speak with someone who is over Melissa payne 313-373-5103 in case I have her name wrong. I was referred to her after calling about my information being used without my consent. I left my number for her to call; But she still call the wrong person and left details information about my business on that person phone.

My concern is no one thought to verify or call me to ask if it was ok to use my information no matter who it is. I didn't not authorize my information be used in any kind of of way.

I've been trying to get this handle without seeking an attorney.

I had to switch insurance companies to get my monthly payment down for mortgage, which was not a problem.

However Ryan will not return my calls so that I could provide my realtor an extension if needed. Seller also wanted to know if closing date was moved so they too could file an extension . I called Ryan at 8 am , 11am and left messages.

I also sent an email with questions and no response. I called customer service and they told me they could not get a hold of him either or his boss. She asked for my name and number. This has gone on all day and we had no choice but for all of us to file extension s and postpone the sell of my house until I heard from someone.

Very frustrated and poor customer service. Last time I talked with Ryan he told me he had spent enough time on the phone with…

I am a realtor and would like to file a complaint against my point of contact for my latest transaction. Terrible terrible terrible customer service in the last 7 days (and most crucial days) of this deal and didn't even have the decency to reply to my last 3 emails and I had to get updates directly from my client. I have attached the email chain from start to finish. Please call me for any questions 586-709-5376 Bottom line is I never did get a clear answer and still cannot figure out why I had two deals with the same situation with different utcomes. ANd when I pffered solutions or asked for more info, I was completely ignored.

One email:

So let's talk this out. Wouldn't a gift letter take care of sourcing the large deposit? I believe that came from her and her ex-husband's account…

I signed up online to see what refinance interest rates were and after putting in 24000 for income was told they didn't service my state. Online it says they service all 50000 states. I believe I was discriminated against!

My process with them from start to finish was a nightmare every time I received an email I had to call to get clarification and no one could answer my questions on the rare occasion I would get a call back I would be misinformed until days later when someone resolved the issue I even had to reschedule my closing 15 minutes prior because they messed up the documents it seems that no one knew what the other person was doing the entire experience was a nightmare and

if I didn’t have three months tied up into it I would be canceling my loan.

On September 23rd 2019 I called into the customer care number to speak with an banker on obtaining information about getting pre approved for a primary home or possibly an investment home. The banker whom I was talking to was Cameron Bacon NMLS 1751732.

Cameron was not helpful at all with answering any of my questions on the investment side. He would not tell me my approval amount nor would he tell me the rates. I told him that I didn’t want to borrow no more than 125k he told me I had to borrow 150k.

When I asked him why he kept saying he didn’t want to get into details about the reason why. Cameron then said I had to borrow at least 175k for an investment property. I asked him why again and he gave me the same answer.

I then told Cameron I never heard of such a thing and I just wanted…

We paid off $2000 in credit cards and wasted time submitting all of the documents only to find out one source of income would not “qualify” after 5 weeks. These idiots don’t do their homework and when they realized their mistake, they didn’t really care that they were incompetent. Take your business elsewhere.

Recent refinance with Quicken Loans was very disappoint and found they have very unfair business practice. We were process a loan with other lender and almost closed, Quicken loans wanted to keep the customer they offered us better rate to keep the loan with them, the banker told me that they can close the loan within 2 weeks since we are an existing customer they have all the information in their system.

We acted quickly upload all necessary documents they needed. We were expected to close the loan within a month, but they locked it for 45 days. Anyway, we were thinking it was fine, during the 45 days process, we were followed up with them every day, and there was no addition information they needed from us.

We email, posted message on Rocket mortgage board and ask if we still hit the…

Greetings! I have been a customer since 2016. On 8/18/19, my home was severely damaged by a storm causing serve roof and interior damage in the amount of $19K. I filed a claim with my insurance company who immediately processed the claim and issued a check to both me and your company.

I contacted your company to inquire about the endorsement process at least four times and have been given four different results. The document I received in writing states that claims under $20K is sent to the company for endorsement and then disbursed back to me.

The first representative told me the disbursement would be $10k up front to the contractor. I asked why and she did not know stating this was just your process. The second and third representative stated that the loan was delinquent one payment…

I have been lied to by the man who called US to solicit $10,000 in re-fi payout. After appraisal, Quicken's Justin Stewart offered us $35,000. Stewart told me that my loan was forthcoming in July, once residency had been established, which it was.

Since the first payment after a re-fi is a month later, I skipped that payment. It turns out that, though we had signed the online paperwork, there was no payment of $35,000! ) because I "missed" a loan payment! Thanks, Justin Stewart. Thanks, Prissy Ms. Ash!

The amazement you have engineered is draconian. S. and stroke) people and the front, weather-facing wall of our house is rotting out and needs replacement but now, because a Quicken employee lied to me, our house will fall apart around us.

Whatever you do, do NOT trust this company to…

I have a 250.00 bankruptcy fee on my mortgage bill that was never discussed with me or my attorney, I am not willing to pay the fee. There is no signed document from me stating that I am going to pay. I am asking for it to be removed.

I had an appraisal and would like the report. I payed for it. Lorie Kelly 421 Buckingham St Newark Ohio they said the deposit I gave them went for the appraisal would like you to mail me the appraisal.

Getting house refinanced and the paperwork by Quicken Loans has been filled with mistakes and delays. I went through the closing, but QL has NOT disbured the funds to my other mortgage company due to poor paperwork, and sloppy work. They will not return my calls about the bank fees incurred because they did not disbursed, but still are asking for papers to be signed almost two weeks after closing.

The reason I chose to apply for my home loan with this particular company is because it came highly recommended by my employer. When I initially called, I was impressed with the customer service I received. Three days later I submitted the requested paperwork and I was informed that I was pre-approved for my requested amount.

The pre-approval letter was a start, but I would feel more comfortable knowing I was approved and my loan was ready to go once I located a house. As I waited on underwriting, which I was told takes up to 72 hours, I begin to find out the loan officer requested 100K more than the loan amount I requested.

Also, incorrectly entered 65k more than what is in my 401K. Now two weeks have passed and corrections has to go back to underwriting. It has been two weeks since it…

I was basically tricked into doing a refi by using Docusign during which it was not explained what I was signing and I was not given time to read. I was in fact rushed through signing 11 documents in 10 minutes. When I then asked my broker (Tara Dwyer) for hard copies so I could see what I signed I was told that had to wait until after closing. There are other issues as well but this is the most serious and is verified in an email from Tara Dwyer. Before I begin a legal action I would prefer going to binding arbitration. Please let me know if this is acceptable to you.

Thanks, Maurice Brahms 1 taylor Lane harriosn, NY 10528

I had a loan pre-approved and in progress. Thad Endress was loan officer. In his absence, his colleague discussed and we approved transferring this loan to a conventional from a jumbo. she was very professional. New loan # . when i went to Rocket Mortgage site within a week, it said my loan was not approved.

I feel Thad Endress dropped the ball. No phone call, no email. look at the previous loan #. I realize it can be complicated with much info to upload. I updated a pension plan monthly draft which was said to be missing I received a cold call sales attempt, explained I had one in progress and spoke to a Marie who patiently listened to my dismay and

restarted the loan (loan #3) It went through and a done deal. So many people involved through the process so I never felt there was someone…

I first contacted Quicken Loans resolution team on August 6th because my statements kept increasing monthly even with monthly payments at which I submitted proof of my payments monthly to Quicken loans. I was notified that my attorney would have to contact your attorney for a payments history.

I still had not heard anything from anybody. 00 in one month twice this year. Even after I emailed proof of payments. I did finally have someone tell me the discrepancy is in the way the payments are being applied during Chapter 13.

In the mean time of awaiting an explanation and without warning or notification FROM ANYBODY Quicken rejected my…

I faxed the paper the people who handle the loan processing requested TWO Times, and they still they didn't receive them. I emailed, and they still said their were papers missing. When I faxed papers to the person who took the application, he never had the problem they had with papers I faxed him.

I can't believe how inept they are, of course, they are saying it is my fault. If I had only sent them once, maybe, but twice, and finally a third time.

Before I can even find out what kind of programs you offer for morgages and equity loans your company offers they expect me to let them run a credit check on my credit. I asked if I could at least know what kind of programs you offer that's not how it works he told me. THAT WAS THE END OF MY BUSINESS WITH YOUR COMPANY !!!

Contacted by Jill Patel about refinancing my condo to get cash out. Process was easy, fast and efficient. The appraiser sent out did a very low appraisal, unfortunately someone in my building sold his place for under market, it also did not have a view. It was on ground floor with no view actually. I also noticed that the fees were exceptionally high for such a low mortgage. $7500 for a $90,000 loan. Anyway, I didn't go through with the loan. A week or two later I get a call from Jeremy Washington at Quicken loan, he says he has a birthday gift for me. His offer was even worse. I'd get no money out, refinance my mortgage and pay $100 more per month but he would reduce the fees to $3900!

Let me repeat, Quicken wanted to charge me $3900 to refinance. Raise my mortgage payment $100/month and…

To Whom It May Concern:

Your company approached me on the possibility of refinancing our home (currently with your company). At the time, I did not have any particular desire to refinance, as I had done so 7 years ago with your company. Ultimately, your company decided not to refinance, due to the unusual nature of my primary income source. I work for a non-profit and the majority of my wages come in the form of a housing allowance, which is nontaxable. The non-profit has not issued me a 1099 or W-2 since taxes on the amount provided is not an issue. This was the same situation 7 years ago when the refinance was approved.

Most of my dealings were with Kyle Bennett. My experience with him was exceptional. He was considerate and encouraging. However, my experience with Andrew Weber was far…

Regarding Loan # 3383490989 On initially inquired through the Rocket Mortgage Website on 8/1/2019 regarding a refinance. At that based on the rates it was not in my best interest.

However it was only a few days later that the rate dropped again on 8/07/2019 I reached out to Derrick Ervin, who is a Presidents Club Mortgage Banker. I spoke to him that day around 4:30 pm on that day and the rate that he quoted me at that time was no better than what was originally quoted to me on 8/01/2019. 5% discount points.

He acted disinterest and in my opinion clearly did not my return business. 50% which I was able to lock in on the 7th of…

I was shopping around to refinance my mortgage. I got a better deal from another company and emailed Jessica Hart to cancel my loan and that I was no longer going to do business with them because I got a better offer else where.

Jessica REFUSED several times to refund my money and attempted poorly to keep me with QUICKEN LOANS. She is very unprofessional. She over charged me for the loan initially until I told her I was moving on with another company.

I will NEVER do business with QUICKEN LOANS AGAIN!.

I applied a few times with this company and was denied do to my debt to income over the past year. The reason it was so many times is I had a court order. Just 20 days ago I applied again and was denied.

The bad part about this is I received a phone call 16 days later after my denied loan from a representative here stated that this company was doing a program that was similar to amazon prime and that with that program and looking at my file he was going to be able to get me approved.

All I asked that they didn’t pull my credit again I was told they wouldn’t have too, so I confirmed them to take action. After 3 days with loan is process I was told everything was looking awesome to sit back and relax.

4 day I get a phone call telling me I’m being denied because of my dept to income. I am…

I called Quicken to discuss refinancing an investment property on July 5th. The person I spoke with asked when he should contact me as a follow up and I said the end of the following week. I received daily calls beginning the following Monday (July 8th) none of which I initially picked up.

When I did pick up towards the end of the week I let the person I spoke with know what was going on and that I was displeased with what was feeling predatory and pushy as far as contacting me. None of them were the same person by the way.

Not only was I getting daily calls but none of the information I had discussed in the first phone call was relayed properly so that it was essentially a wasted call on July 5th. The person I spoke w/ the second time was helpful in that he understood and would have…

I am extremely disappointed by the blatant disregard for personal property, by the staff's unprofessionalism bordering on discrimination and the ineptitude and the lack of communication among the staff I worked with. To begin, we began this process back in February when inquiring about a home refinement loan.

At first, the staff seemed knowledgeable and willing to help in any way they could (I remember the Quicken Loans employee being called Elaine). Since the income to debt ratio was at bit too high, she suggested we wait a few months until my mother’s credit improved and I became a full time employee before beginning the process, which we did.

The second time around, a different employee cited the same issue, but said we could go on, only to back track and state that it was not…

First, I am a very reliable Customer and have been on-time with my auto-payments since my remortgage with Quicken Loans in late 2017.

However, I had the unfortunate instance of bank Fraud on June 4 & 5 of 2019, this month, and required to put a freeze on all of my accounts including my checking account that was on file with Quicken Loans. Again Inopportune time for this because I had a pending scheduled payment from that account which was to post on June 5 or 6, 2019.

Knowing this, I contacted Quicken on June 6 to explain the situation and was informed that the payment had not been transferred as of yet, after which I explained the situation and provided an alternate new Checking account that could be used which had sufficient funds to cover the entire payment. I was subsequently contacted…

00 out of my escrow account and have admitted this mistake - here is where the problem arises. I cannot get this money put back at this time because no one seems to know where this money is!! I find this completely an utterly unacceptable.

I understand human error - but incompetence is something that has always been beyond my grasp. Your company was very helpful when I need the loan - and I am very grateful for that - BUT this will ensure I NEVER return to your company for another loan - EVER - nor will i suggest them to anyone else!!

00 is returned to my account IMMEDIATELY!! I am beyond frustration at this point! 2 days and 3 hours on phone calls to get this resolved is not something I should have to do as a client. You are responsible and YOUR TEAM should fix their mistake! NOT me!!

Kiara Thornton loaded her quicken loans work specific apps into my laptop which I have access to her work account. Just wanted to report the breach. She also clocks in and spends her time on Instagram and snap chat during work hours as she works from home.

Her plan is to use HR to maintain her work from home status in the event Larry decides to bring her back to the office.