Nationwide Insurance

Had a policy with NW since 1969. I recently found out that my policy was cancelled due to not making the payment last year. I'm 85 years old and usually am very organized and know where everything is a document all my payments.

So last year I did not receive my notice to pay which was in July of 2022. I found out I was not insured when I went to refi my home. I called NW immediately and was told "the statement was sent out" ..

So the first time in 53 years I missed making a payment? I don't recall the statement being mailed out even though the agent in my area claims that a statement was sent. I think that the rates that I was paying were too low for this new agent and they needed a way to cancel my policy..

Which btw I NEVER filed a claim in the 53 years I had the policy. Shame on…

We have had Nationwide as our insurance for our condo in Coram NY for decades. A pipe broke in a neighboring condo and broke through the wall and flooded out condo. Nationwide sent their ‘professional’ crew to fix our place. That was in February.

It still is t done. They keep doing a poor job and have to do it over. They have tried for months to get it right but their crew obviously won the job by being the lowest bid and they can’t get it right.

The adjuster refuses to do anything. He says he will keep sending them back till it’s done right.

Meanwhile our condo is still in repaired. I asked if they could get and ACTUAL professional crew to do the work but the adjuster says absolutely not. He want THIS crew to get it right.

Our claim started off badly with our claims representative closing our claim on the advice of a contractor. We left her a message telling her not to close our claim, but she did it anyway. She was not very attentive to our needs.

We finally got another contractor to come out and do an estimate. We then got notice that they paid the claim and they sent a check. The contractor came out on May 6 and collected the $1000 deductible. At that time he told me it would be 7 to 10 days for them to get out here.

It took them a month. When they finally got here, they worked for 2 days. They did only part of the work on the estimate, but still asked for the check. My husband asked about the other things that needed done and they just left.

Two weeks later their supervisor came out and asked what…

I really think the person that handled my claim was not fair at all. I would like to talk to corporate office about what went on. I really think the person who hit me was in the wrong. I don't understand how come the insurance adjuster was thinking that person who hit me wasn't at fault.

I would love for someone to explain what happened if other party was at fault. I had a witness in my vehicle and other was not with the person who hit me. The police officer wrote it down and it's little confusing and seem like they wrote it down wrong.

Shee was very rude to me and cut me off and I was asking questions and she walked away from me. If you would I love feedback and talk to corporate and one in charge? Thank you

I am a international student in canada and currently i cannot afford to pay for the rest of amount of loan as my car has been totalled and the gap insurance company did not pay me out.

I havent get my mail of my total lost almost a month waiting on the mail and nothing happen

I had a house fire in may 2021 my house is unlivable been with nationwide about 15 years they provided hotel stay for me and my other 4 family members until 6/13/2021 and then was supposed to provide $2000 a month for living expenses until January 2022 I received last payment for the month of august .

I mailed in my September and October receipts for rent and it’s almost time for me to pay for the month of November. I have emailed and left messages for my adjuster working my case but he never calls me back or answer emails.

Once I get everything situated I will no longer have coverage through nationwide not being able to get reimbursed in a timely matter is a burden due to other financial obligations

Four months ago my fiance filed a report for possible water damage after at the Nationwide send someone out to inspect the damage has the estimate was approved once the company started the work they found more damage now Nationwide and the Crooked contractors that they have working on our house do not want to properly fix the problem.

My fiance is 8 months pregnant and high-risk my elderly mother suffers from dementia and we have three kids with us as well this whole process has been stressful to say the least something really needs to be done about this

I’ve been with Nationwide for 12 years under my own policy now and I am over being overcharged. The roadside assistance with Geri and free towing isn’t enough for me to stay. 00 due plus my 10% SmartRide discount which is expensive for one car.

00 I don’t have renters bc I know that’ll be an extra $100 on top of what I am paying. Due to my radius my insurance is high due to accidents that have nothing to do to me. I’ve was told I had every discount there was available but had no knowledge of them and their factor when it comes to my quotes.

They go into your account when you wouldn’t have the payment available. The claims adjusters suck and want you to do their job and do not follow up. I’m leaving this is my last month. They lost a good one.

I been with this company for 17 years total. My complaint with Nationwide the jumpy pricing in policy cycle over the years without warning. 00 more due to my zip code. I’ve opted two years now to smartride for the 10% discount and paid for drivers defensive and farmers bureau to gain discounts.

They go into accounts off schedule causing insufficient funding fees and the claims agents are lazy. I pay 245. 00 no renters included. I deserve better. I will find something more affordable by the end of the month. This is ridiculous.

We filed a claim on April 8, 2021 for roof and siding damage from hail. We were advised that our claim would be investigated quickly and we would be told of the results of the investigation. Over the next several weeks, Nationwide sent out three different investigators, because the first one agreed that there was hail damage, the second one did not agree and the third was the tiebreaker according to the person who was in charge of our claim. Ultimately the claim was denied on the basis of the third inspection. It seems clear that Nationwide was simply shopping for an opinion that justified denying the claim.

During this entire time, we were receiving no feedback from either our agent or the person in charge of the claim. We had to call and email regularly to get any information at all,…

com I was only trying to get a quote and then he goes above and beyond to explain if I waited to long the prices could increase I simply told him I make the choice to do what I must and I just needed a quote about what are my options.

I also told him since we spent this long on a quote option I think its best for me to move on because he was rude as I have never seen before on a call line for a quote. I hung up because I don't have time to go back a forth with a person who represented Nationwide with this type of approach.

It was highly rude of him. If you all pull the customer service line tape since it probably was recorded it happened between 930-940pm on 6/21/2021 Monday I would like for someone to reach out to me by email explaining what are the next steps for this man who was rude…

I paid for 6 months if auto insurance. I never received my bill or was contacted when the next 6 months was due. The mail was not forwarded nor did I get an email for the next payment. Now you are refusing to take me back.

I only found out about this thru the letter sent from motor vehicle which I just received after being forwarded to me from May 14 I am very upset over your lack of understanding that it is your fault for not contact1 me by phone etc. and now you refuse to take me.

I will be contacting better business bureau over your lack of any understanding. Especially with covid making everything so much mor e difficult. My number is 5184294643 thank you

My Annuity is in Nationwide。in the past five months, I missed two monthly payments. Usually the pay day is on the 7th of the month. But today id 5/26, I still don't see my payment on the account from the direct deposit.

Even though I called two days ago.

Unfair and unprofessional treatment. I am the victim of an auto accident that happened at no fault of my own. I opted to keep my total loss vehicle but it was picked two days later without any permission and held for over a week at an unknown location.

My belongings were stolen from within and it was returned with interior damage that did not exist before they picked it up. My rental was taken away early and unexpectedly due to a miscommunication on Jason callahan’s end and then no attempt to resolve the situation has been made.

I’ve been without a a vehicle for months and being a single mother of 5 including an18 month old makes it extremely difficult to survive!!!

In April 2020 I paid Cross Insurance 2,778.85 for coverage on 2 buildings and a candle business. On Aug 15 2020, I settled on One Building with candle business. I gave advance notice of settlement and have continued to call to get the refund. Keep getting excuses about why it has not been refunded. Am now going to report this to Insurance Commissioner, Better Business Bureau and my attorney for a law suite.

Also had an auto policy that i did not renew. They turned it over to a collection Agency to Collect. My credit rating dropped from Exceptional to very good. This is also unacceptable.

Will appreciate a response Nan Casciaro 1105 Myrtle Drive Meridian, Ms 39301 601- 616 7240

Our daughter was stopped at a red light when she was rear ended by a driver who has Nationwide Premier Insurance. Our daughter’s car, which she purchased 3 months ago, was totaled. Nationwide is offering to reimburse her for an average price of cars sold.

Unfortunately the prices have increased on that particular vehicle in the amount of approximately $2000. We cannot find a similar car for the amount that Nationwide is offering.

Also, they are supplying a rental car for 18 days but refuse to extend the rental to give us more time to look for a vehicle. It is also my understanding that they will not reimburse us for our expenses in looking for a car.

For example, today we drove 132 miles and spent the better part of the day looking at a car. Since the accident was not the fault of our…

How does a Claim by law and insurance code that has to be paid within 30 to 40 days goes 9 and a 1/2 months with the worst service ever? No Extension letters,, Terrible Communication with No Regard for Elderly and just Continuing excuses why theyre not Paying a Valid Claim.

How is this possible ? I'd like to know why claims Mngm ,CEO and directors would let something like this happen and not keep an eye on Claims Adjusters that are abusing their clients by not pay rightful policy provisions, Collaborative effort?

When you have Top Policy Provisions with all the Extras and have a High Claims Professional Adjuster come up against an Unsuspecting Eldery client Not getting theyre Rightful Provisions, what would you call it? Everything falls on deaf ears? Why?

Are Insurers really getting…

My husband was in an auto accident in February of this year. It's been over a month since the accident and we haven't heard a word from anyone at Nationwide. We have tried calling and emailing with no response. We finally had to contact the claims adjustor manager to find out any info about our claim only to be told that apparently we were at fault.

We have appealed this decision but who is at fault isn't my complaint it's the lack of keeping us informed and making sure they have the correct information. "

I signed up for autopay and the system never withdrew payments, when the problem was discovered they demanded all the payments up front. It was their screw up, and I couldn't afford 400-500$ payments every month. This caused me to cancel and switch but they continued to pull unauthorized payments of 400$ instead of allowing me to pay it off as I could.

My husband, Tom, and I filed a claim for fence replacement after a stolen car was driven through our backyard fence, destroying it and our trees. We were assigned to Matthew Vaughn, who seemed fairly disinterested from the start. We were told to talk to the police, take the pictures and sent them to him (Matthew) and get a police report sent to him (Matthew) as well.

" Did I mention we've been paying Nationwide bundle consumers for years? And we are certainly paying more and more. 20. Not only will that not pay for nails it certainly won't pay for even one fence panel. "Deductibles" we were told.

We asked if he (Matthew) was going to reach out to the car owners insurance to try and get out deductible back (Progressive-we met the owner) and he sounded as though he'd forgotten. He asked if…

S auto insurance companies are realizing a 100 billion with a "B" plus windfall from the change in driving habits during the Covid-19 pandemic. Some of the companies ( Allstate, Geico, etc ) are stepping up to the plate and cutting policy premiums to help their customers get through this economic pandemic. Where is Nationwide?

I have had my home and multi car policies with Nationwide since 1985 (yeah 35 years) with only four small claims. Two for lightening damage, one for wind damage and one auto claim when a deer ran into the side of my vehicle.

I have had a safe driving record the entire time. I will give Nationwide credit for settling all my claims in a positive and timely fashion but they have made a substantial amount of money from my accounts. I calculated a few years ago that…

On 10/16/2019 I noticed some discoloration on the ceiling, looking like a water leak and I called Nationwide Claim Department. They gave me a claim number 723657-GJ and Adjuster (Gurdip Samra) [email protected]. He came and told me the damages is less than my $500 deductible and he left it at that. I tried to contact the upstairs unit, but they were never home. I requested to have the phone number of the owner from HOA and I called him. His name is Richard Walker 760-612-1175. He told me his unit is his investment occupied by two renters. He came and looked at the ceiling discoloration and told me the leak is not coming from his unit, because everything seems dry at his unit.

Then I had to travel to East Coast for thanksgiving holiday to see my family. Because I was scared to leave…

An incident had occurred in august, which warranted me filing a claim. Previous to filing the claim I had switched insurance for a better rate and had the moving parts repair done to the Chevy hhr that was covered while we had nationwide.

We also needed bodywork done, krista wylan set that up got done, great. We still had the moving parts to pay for. After almost a month the shop that did the moving parts repair still hadn't been paid. In all of this the shop still hasn't been paid, it has been since August and it is now December.

Krista hasn't contacted me but twice in this whole transaction. Brian sherma said the check has been issued but he was still waiting on it and that has been almost two weeks ago. This needs to resolve itself. Alan is pretty flexible but the man needs to be…

I want to get another agent. Every time I call for a question or change nobody ever answers the phone. How do I get an agent who I can contact for policy changes or questions.

They are not insurance of ours. But the person who hit us belongs to this insurance. They Took money from our account without approval from us because they tried getting out of paying the enterprise rent a car like they had due and we are now being charged with all of this and

Nationwide keeps trying to tell us to deal with Enterprise when this was their wrong doings and didn't take care of it. Then we were charged and was withdrawn without permission as well. This is Nationwide's responsibility and not ours.

They just keep putting it off and trying to get us to straighten their mess they did. His name is Justin Bylander with Nationwide.

I have been a customer with Nationwide for years. I have been unable to reach Matthew Robey by email or telephone in reference to claim 506812-GJ. I started out with Todd Watson as the claims adjuster and was sent an email to pick up a rental vehicle from Nationwide Insurance for my daughter who is away in college and

was hit by another person whose insurance company is willing to reimburse Nationwide at this point while the CC Sport was to be repaired; however, Matthew Robey contacted Enterprise and stated Nationwide would not be paying for the rental and Penn National says Nationwide is to pay.

I have sent several emails and left several messages. I need an answer asap and right now the Nationwide is on your side slogan is not fitting well with me. I just left a message with Mark…

I recently was in an accident and the other party has nationwide insurance I would just like to say that I have never had someone be so rude to me in my life I myself will never get insurance from your company because of how rude they were to me It seems to me they need to work on treating customers with more respect than they do

HORRIBLE CUSTOMER SERVICE. I have filed a claim on someone who hit my car that is insured with Nationwide, over a MONTH has passed and I have not received any answers NOR a settlement for my vehicle. I am struggling without a vehicle and losing a lot from my work.

I am very DISSAPOINTED with this Insurance.

I applied for a loan from my retired plan, as of today i haven't received my money but it say on system i did. one week later and three customer service reps i still don't have my money but i owe interest...

this is a scam and a bad practice... today my bank notified me of overdraft and a fee i have to pay.... Jose

We needed roadside assistance for a flat tire on our RV. We had policy number but 4 people keep telling me we did not have that service. We have our vehicles, home,boat, and RV with Nationwide and have been with the company for over 30 years.

The time we needed our insurance to help us we got a run around. This is not acceptable. I would like to know why!

I was in an accident in which there driver was at fault and Nationwide adjusters handling this case file number 465847 -GJ have done a terrible job you can't believe anything they say in Greensboro N. C dont move to this state it doesnt fullfill its own company policies they refuse to pay for damages to my vehicle

Called in to speak with a rep to see if I had ever had coverages with NationWide Insurance. I called using this number; 1877-669–6877. A woman answered the phone on Thursday August 1st at 3:20pm, and immediately placed me on hold, after having gone through a long automated system.

There was no hi or empathetic statement or how can I help you, just straight to hold. The gal was less than polite and helpful. She asked for my ss#, to which I asked if there were any other way to look up the policy, and if not end result would have been me giving it to her, and she proceeded to say there’s nothing she can do.

I asked her to transfer me to someone else, she said there’s no one but her, and no one else could help me.

Lastly she put me on hold for 15 minutes, and I waited, and then she hung up.…

61? This withdrawal was taken by Nationwide on 30MAY19 and as of today, 10JUNE19, we have not seen repayment of the unauthorized withdrawal by your company. 00 arising from the overdraft of our account due to Nationwide's unauthorized withdrawal on 30MAY19.

Please be reminded, I had asked you, Debbie Holcomb of the Brewer Insurance Group in Wake Forest, NC about this when making payment to Nationwide via telephone on 29MAY19 for our policy renewal. At that time you assured me that we would not be "double billed" for our policy. Clearly…

I mailed my auto insurance payment in, as I did every single month. You took it upon yourself to apply it to my homeowners ins. which I've never paid directly because it's added into is added into my mortgage payment, monthly.

Your way of advising us of your mistake came as a cancellation to our auto insurance for non-payment. We called you and your customer service advocate tried to make this out to be our fault. We never advised you to apply this payment to our auto insurance policy!

We then paid (2) MORE months to get our auto insurance reinstated. After this payment we were told we owed an additional payment for the month you made the mistake and cancelled the policy, mind you this was over a month later. 1.

You can't go back in time and give someone insurance for time that has…

Dear Nationwide Customer Service

My name is Shengfu Piao and I am writing this letter for your help with the insurance claim of 939254-gi

On March 15, 4:50 P:M. I was on my way home after my work as usual; I drove on 80E in a two lanes of the road toward CA-99S. I was on the left lane, on which I had already been driving 200 meters before my car was hit by the car of Mr. Singh Parminder behind me. At the time of accident, I was following the whole traffic flow and was driving forward in the same lane without any change and without any distraction.

After the accident, we pulled off the car on the roadside. Mr. Singh Parminder approached me and immediately acknowledge his fault. He gave me his driver's license and other documents, saying " this is my driver licence and insurance…

Claim Number 01838541 I have never in all my years with insurance companies had such poor service and responsiveness from a company.

It relatively a small claim , which on the last requested information was sent to MS. CRYSTAL PAYNE, whom I don't believe she had the where with al to act in dealing with such claim the supplemental information was sent 10/5 by my local agent. I also followed up with phones calls to verify it was received. I finally received a phone call and requested an email of the ADDITIONAL information she was requesting. Which I sent This is just unacceptable especially with you being a national company, endorsed by so many people.

WIth the hardship of the damage this just addes insult to injury of an Insurance Company that responds in such a way with one of their…

I have a 2014 SRT Viper that was vandalized or damaged by an unknown party. The vehicle was driven from Texas to California on August 25, 2018, at some point during that trip while the car was left unattended, I believe someone threw or poured sand in and near the oil filler spout.

The vehicle completed the drive successfully to California and parked in a secured garage of my friend’s house. The car stayed there securely until I returned on October 23when I attempted to start the car it would not start, so I contacted AAA to try to jump the battery, which was unsuccessful.

I had the vehicle towed to A& C Performance in Temecula, CA where is was diagnosed that the engine was seized. After a complete tear down on the engine it was diagnosed that sand had damaged the engine's internal…

1st I just want to say this has bother me and I am sorry to trouble you with this complaint. On December 15, 2013 I was involved in a accident with our 2008 Toyota Solaria. The woman came on my side of the road and the car was totaled.

Police Officer was a X boyfriend. I had this checked out and of course it's worthless for anyone to think you have a chance. So keep your mouth shut and I am fully Insured with Nationwide and please check I always pay and have excellent credit.

When the adjuster gave me my quote I was $5000 less and when i asked why I was told that how I the adjuster do it. Well I was pissed to say the least and requested a meeting. With my wife fighting for her life in the hospital I went to the Nationwide Lawyers office. One against 6.

The main problem I have is why did…

Re: Claim no. 01841322. We submitted a claim (8/6/18) for loss of use of our home due to mandatory fire evacuation orders. To date, we have received a somewhat wishy washy denial of our claim and are now asking that our claim be processed immediately.

Donna Judd, claim adjuster, says we have a $1,000 deductible for loss of use. We dispute this. When we bought the policy, we were told it was 0 deductible for loss of use and on our "Evidence of Property Insurance," there is no deductible for loss of use.

In Donna's 8/21/18 e-mail she indicated "I am running this by our coverage counsel and requesting their decision. I ran it by my supervisor yesterday and he was the one that said the policy deductible would apply. I am escalating to the coverage team and will get back to you as soon as I…

Been with nationwide for over 50 years. Truck broke down in York, pa. in a public area with a lot of garages around. Called for roadside assistance at 4;15 pm. after several phone calls and excuses we sat in our truck till 9;00 pm till tow truck came.

This is totally unexcuseable and i'm in the process of insurance shopping.

I have been working on a hail claim since May 1st this year. I have been reassigned a agent twice and given the new contact persons name on July 24th. I have called and emailed numerous times along with Pella Windows also contacting Jennifer and we have had no communication. The claim is many thousand dollars off from what Nationwide said they would pay. Could you have someone please contact me on this claim 032094-GH. I have one window that is leaking and and want to get this resolved before winter.

Thank you Bill Peel

I was insured by Nationwide for over 3 years and my policy was just recently cancelled on 8/13/18 due to the payment not being processed in time. 80 (including late fee) was received but that my policy will not be reinstated. WHAT?

67 will be sent to me. Now what I would like to know is why are they keeping my payment if my policy is cancelled? 67 but I am not cashing it. 80 (including late fee) returned to me due to policy was already cancelled when they received my payment.

I "DO NOT" want to continue doing business with this company under any circumstances, I have already taken my business elsewhere. I would appreciate a timely response to let me know when I can expect a check in the full amount. Thank you.

I hit a deer in Novenber and had my 2013 rogue worked on in Decenber by a company that a nationwide adjuster recommened that guaranteed their work, now that my vehicle is not running no one want to take responsibility for the work.

My car caught a flat tire I was stuck in a parking garage for 2 hours waiting for a tow truck to help me. m.

finally I called and a nationwide representative told me that the company cancelled no one called me. No one from Nationwide told me that the tow company canceled I had to call back after 2 hours of waiting.

This is a little late but better late than never. I want to express my dissatisfaction with Nationwide and how the inspection of the home I purchased last year, July 2017 was handled. I have been a long time customer with Nationwide, both auto and home, so quite naturally Nationwide was my choice when looking for home owners insurance.

My issue with Nationwide came about two weeks after moving into my new home. I received a call from my Nationwide agent stating I needed a new roof and handrails on my house or my coverage would be cancelled in a matter of weeks. I think I had two weeks, maybe three, to get these things done. Imagine the shock, disbelief and anger I felt. I asked my agent why was this not told to me before I closed on my house; I was told sometimes the report does not come…

My daughter had an accident in April and admittedly she is young and was not prompt on submitting a form back to our processor Plea Newsome. I have went out of my way to assist him in all info. Even completeing phone calls to health care providers for billing info that he had the phone number for but had not phoned to gain the info he needed to service my needs as the customer.

This has left my daughter in a potential debt collection situation. What ticks me off the most as I have been a Nationwide customer since my early 20’s and have never experience the rude and condescending attitude I feel he projects.

I am looking forward to having this experience completed and moving on. We used to feel part of a family With Nationwide but am seeming like a number anymore. Very disappointed Rodney…

Nationwide Insurance:

My name is Dominique Cureton, I am a 21 year old college student in Morgantown, WV. I was involved in an automobile accident on September 25, 2017 in which one of your clients failed to stop at a stop-sign and T boned my car totaling it. She was issued a citation on the spot (Nationwide Insurance 012835-GG). I was lucky enough to have a state of the art air bag system that probably saved my life or at the very least saved me from certain injury. I am from a Military family and believe that honor and truth are principles to live by so when the nice adjuster called me 2 days after the accident I believed that aside from the embarrassment of urinating in my pants and being sore from getting shaken up; I was alright. He said he would make sure I was compensated for my…

I have never experienced such horrible customer service as I did today. I called the toll free number with a question about a cancellation notice. I was very rudely told that no extention could be offered. I explained my situation and was told there was nothing that could be done.

My cancellation notice is for March 12, but I do not get paid until March 16. I asked for the 4 day extention and was told no. Every other company I have ever dealt with has never had a problem with a few days extention.

My husband recently lost his job and we are having a hard time financially. We already refuse to go into the office in Washington, PA because the people there are extremely rude, especially Kathy and Kendra. So, we have been paying our bill over the phone.

Now, because of the horrible service…

Nationwide is NOT ON YOUR SIDE! They are strictly out for their Board of Directors, their higher ups, and they reward Clams agents for wrongfully denying claims. They don't care if you are an elderly person, that has NO way to replace your Life's possessions, or if you are a Family that has been made homeless with small children, or a Handicapped Grandmother who is caring for her handicaps grandchild, and lost everything.

Believing that because you pay your premiums on time each month, they let you have the false sense of security thinking you are covered. Then to find out that due to lack of training, or because the screen wasn't big enough, the claims agent made a mistake and denied your claim in Error.

OR THATS WHAT THEY TELL THE INVESTIGATORS, WHO BUY INTO THEIR BS. Then you think,…